The Work Shop Resourcing Ltd
Southampton, Hampshire
An excellent opportunity has just become available for a Customer Service Advisor to join an innovative and established business based in Southampton. As a Customer Service Advisor , you will be the first point of contact for customers, ensuring all enquiries and orders are handled promptly and professionally. Responsibilities of a Customer Service Advisor: • Handle customer enquiries via telephone and email in a professional manner • Process all customer orders and maintain accurate and up-to-date records • Liaise with hauliers and carriers to obtain delivery updates and proofs of delivery • Assist the internal Sales team with administrative duties and phone cover during peak times • Carry out additional ad-hoc duties as required to support the business. The ideal Customer Service Advisor: • Prior customer service experience, ideally within manufacturing • Excellent written and verbal communication skills and ability to communicate effectively • Computer literate, with confidence using spreadsheets and order processing systems with high levels of attention to detail and accuracy • Strong organisational, prioritising and problem-solving skills • Conscientious, self-motivated, and able to work independently • Strong team-working skills, contributing positively to a collaborative environment • Patient, polite, and assertive approach The role of Customer Service Advisor is a permanent and full-time opportunity and offers an annual salary of £28,080 alongside many benefits, including a great holiday allowance of 28 days and high end newly built purpose offices with onsite canteen, free onsite parking, down-time rooms, onsite gym and more! If you would like to hear more about this exciting opportunity and make your mark in a fast-paced, supportive, and growing business, please APPLY NOW!
Aug 01, 2026
Full time
An excellent opportunity has just become available for a Customer Service Advisor to join an innovative and established business based in Southampton. As a Customer Service Advisor , you will be the first point of contact for customers, ensuring all enquiries and orders are handled promptly and professionally. Responsibilities of a Customer Service Advisor: • Handle customer enquiries via telephone and email in a professional manner • Process all customer orders and maintain accurate and up-to-date records • Liaise with hauliers and carriers to obtain delivery updates and proofs of delivery • Assist the internal Sales team with administrative duties and phone cover during peak times • Carry out additional ad-hoc duties as required to support the business. The ideal Customer Service Advisor: • Prior customer service experience, ideally within manufacturing • Excellent written and verbal communication skills and ability to communicate effectively • Computer literate, with confidence using spreadsheets and order processing systems with high levels of attention to detail and accuracy • Strong organisational, prioritising and problem-solving skills • Conscientious, self-motivated, and able to work independently • Strong team-working skills, contributing positively to a collaborative environment • Patient, polite, and assertive approach The role of Customer Service Advisor is a permanent and full-time opportunity and offers an annual salary of £28,080 alongside many benefits, including a great holiday allowance of 28 days and high end newly built purpose offices with onsite canteen, free onsite parking, down-time rooms, onsite gym and more! If you would like to hear more about this exciting opportunity and make your mark in a fast-paced, supportive, and growing business, please APPLY NOW!
An opportunity has arisen for a Service Advisor to join a commercial vehicle dealer specialising in the sale, servicing, and repair of vans and trucks supporting businesses with new and Approved Used vehicles, genuine parts, and comprehensive aftersales services. As a Service Advisor, you will be the main point of contact for customers, coordinating vehicle service and repair work while ensuring a smooth aftersales experience. This full-time role offers a salary of £32,780 - £34,380 per annum, plus a performance-related bonus of up to £1,720 per annum and benefits. You will be responsible for: Welcoming customers in person and over the telephone in a professional manner. Booking vehicle servicing, maintenance and repair appointments. Preparing and managing repair orders using the dealership management system. Completing vehicle check-in procedures, recording vehicle condition and customer requirements. Keeping customers updated throughout the repair process. Obtaining approval for any additional work identified during servicing. Arranging vehicle collections, deliveries and customer handovers. Ensuring service documentation is accurate to support invoicing and workshop administration. Reviewing vehicle service records to identify suitable maintenance recommendations. Delivering a high standard of customer service throughout the customer journey. Supporting the day-to-day running of the service department. What we are looking for: Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator, Aftersales Advisor, Customer Service Advisor or in a similar role. Prior experience within automotive industry. Strong customer service and communication skills. Excellent organisational skills with good attention to detail. Good IT and administrative abilities. Ability to manage priorities effectively in a busy environment. Professional, positive and team-oriented approach. Full UK driving licence. What's on offer: Competitive Salary Performance-related bonus. Manufacturer training and ongoing professional development. Group Profit Share Scheme. Company Sick Pay Scheme. Death in Service benefit. Employee Assistance Programme. Employee discount scheme. Electric Vehicle Salary Sacrifice Scheme. Cycle to Work Scheme. Staff referral bonus scheme (up to £1,000) 22 days annual leave plus Bank Holidays. Long service holiday entitlement. Birthday leave. Seasonal staff gifts. Supportive and friendly working environment. Shift: Working hours: 46.5 per week Monday to Friday, 8:00am - 6:00pm. 1 in 4 Saturdays, 7:00am - 1:00pm. This is a fantastic opportunity for a Service Advisor to join a respected commercial vehicle business offering ongoing development and excellent employee benefits. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Aug 01, 2026
Full time
An opportunity has arisen for a Service Advisor to join a commercial vehicle dealer specialising in the sale, servicing, and repair of vans and trucks supporting businesses with new and Approved Used vehicles, genuine parts, and comprehensive aftersales services. As a Service Advisor, you will be the main point of contact for customers, coordinating vehicle service and repair work while ensuring a smooth aftersales experience. This full-time role offers a salary of £32,780 - £34,380 per annum, plus a performance-related bonus of up to £1,720 per annum and benefits. You will be responsible for: Welcoming customers in person and over the telephone in a professional manner. Booking vehicle servicing, maintenance and repair appointments. Preparing and managing repair orders using the dealership management system. Completing vehicle check-in procedures, recording vehicle condition and customer requirements. Keeping customers updated throughout the repair process. Obtaining approval for any additional work identified during servicing. Arranging vehicle collections, deliveries and customer handovers. Ensuring service documentation is accurate to support invoicing and workshop administration. Reviewing vehicle service records to identify suitable maintenance recommendations. Delivering a high standard of customer service throughout the customer journey. Supporting the day-to-day running of the service department. What we are looking for: Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator, Aftersales Advisor, Customer Service Advisor or in a similar role. Prior experience within automotive industry. Strong customer service and communication skills. Excellent organisational skills with good attention to detail. Good IT and administrative abilities. Ability to manage priorities effectively in a busy environment. Professional, positive and team-oriented approach. Full UK driving licence. What's on offer: Competitive Salary Performance-related bonus. Manufacturer training and ongoing professional development. Group Profit Share Scheme. Company Sick Pay Scheme. Death in Service benefit. Employee Assistance Programme. Employee discount scheme. Electric Vehicle Salary Sacrifice Scheme. Cycle to Work Scheme. Staff referral bonus scheme (up to £1,000) 22 days annual leave plus Bank Holidays. Long service holiday entitlement. Birthday leave. Seasonal staff gifts. Supportive and friendly working environment. Shift: Working hours: 46.5 per week Monday to Friday, 8:00am - 6:00pm. 1 in 4 Saturdays, 7:00am - 1:00pm. This is a fantastic opportunity for a Service Advisor to join a respected commercial vehicle business offering ongoing development and excellent employee benefits. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
hackajob is collaborating with Envitia to connect them with exceptional professionals for this role. Join the Growth Story at Envitia Envitia operates at the heart of the UK's most sensitive and high-profile operations. Our approach is entirely mission-focused, enabling customers to see more, decide faster, and act with confidence across complex domains. We deliver situational awareness and information advantage across C5ISR, fusing cyber, geospatial, and kinetic data into an operational picture. This transforms fragmented data into a shared understanding of the battlespace, delivering actionable insight when it matters most. Our solutions are secure-by-design, built from the ground up to protect sensitive information and ensure resilience in contested environments. We simplify complex heterogeneous data sources into a rich picture of fused intelligence, providing a digital backbone that underpins success. We operate as small teams delivering fast value, blending deep technical expertise with agile methods to deliver measurable outcomes. Every engagement focuses on capability, clarity, and confidence for those who protect the nation. A career with Envitia enables you to work with mission driven innovation. We're thrilled to announce that Envitia has been named one of the Sunday Times Top 100 Medium-Sized Companies to Work For in 2025-a prestigious recognition that highlights our commitment to creating an outstanding workplace where innovation, collaboration, and personal growth thrive. The Role We are looking for a Business Analyst to join our Advisory Consulting Team. In this role, you will play a key part in delivering business change initiatives by conducting structured analysis, engaging with a wide range of stakeholders, and translating business needs into practical, effective solutions in the UK national security markets. You will lead efforts to identify, design, prioritise, and implement process and technology improvements that drive operational efficiency and enhance the client experience. This role involves close collaboration with stakeholders across technical teams, product owners, digital functions, governance, contact centre and claims operations, IT, data teams, and board-level executives. This is an exciting opportunity for someone with a strong background in National Security sector. About The Team You'll be joining a strategic team of consultants that deliver the big ideas and bold initiatives that help our customers stay ahead. They work closely with our customers to design strategies that drive long-term success and tangible impact. As the backbone of our Consulting division, they connect the dots between business goals and tech innovation, helping both our customers and company grow strong, smarter and faster. If you're ready to think big and with purpose, you'll fit right in. Job Responsibilities Lead structured analysis to support strategic business change and technology-enabled transformation projects. Partner with a diverse set of clients - from IT and digital teams to executive leadership - to shape impactful solutions. Define and document business and functional requirements, customer journeys, service blueprints, and prototypes. Drive improvements in operational efficiency and client experience through insight-driven design thinking. Ensure seamless collaboration between business and technical teams to deliver scalable and user-focused solutions. Support testing, implementation, and integration of digital platforms and technical solutions. Champion continuous improvement and contribute to the evolution of BA standards, tools, and best practices. Skills Required Experience in a senior-level Business Analyst role, leading complex projects or workstreams. Strong understanding and application of customer insight and design thinking principles. Familiarity with project management methodologies such as PRINCE2 and Agile (certifications desirable). Deep knowledge of product delivery approaches, with practical experience in user story writing, backlog management, and defining acceptance criteria. Demonstrated experience delivering business change and IT-enabled transformation. Experience collaborating with third-party suppliers and vendors to achieve delivery Goals. Solid understanding of data models, APIs, and modern cloud-based platforms. Proficiency in tools such as Azure DevOps, Visio, JIRA, or similar. Ability to assess organisational risk and evaluate long-term business impacts. Security Clearance Requirements The successful candidate must hold a current DV security clearance with the ability to go through an enhanced level. Location It is anticipated the role will require up to 80% (4d/wk) onsite working at client locations - Gloucester, London, Manchester (based on project requirements).
Aug 01, 2026
Full time
hackajob is collaborating with Envitia to connect them with exceptional professionals for this role. Join the Growth Story at Envitia Envitia operates at the heart of the UK's most sensitive and high-profile operations. Our approach is entirely mission-focused, enabling customers to see more, decide faster, and act with confidence across complex domains. We deliver situational awareness and information advantage across C5ISR, fusing cyber, geospatial, and kinetic data into an operational picture. This transforms fragmented data into a shared understanding of the battlespace, delivering actionable insight when it matters most. Our solutions are secure-by-design, built from the ground up to protect sensitive information and ensure resilience in contested environments. We simplify complex heterogeneous data sources into a rich picture of fused intelligence, providing a digital backbone that underpins success. We operate as small teams delivering fast value, blending deep technical expertise with agile methods to deliver measurable outcomes. Every engagement focuses on capability, clarity, and confidence for those who protect the nation. A career with Envitia enables you to work with mission driven innovation. We're thrilled to announce that Envitia has been named one of the Sunday Times Top 100 Medium-Sized Companies to Work For in 2025-a prestigious recognition that highlights our commitment to creating an outstanding workplace where innovation, collaboration, and personal growth thrive. The Role We are looking for a Business Analyst to join our Advisory Consulting Team. In this role, you will play a key part in delivering business change initiatives by conducting structured analysis, engaging with a wide range of stakeholders, and translating business needs into practical, effective solutions in the UK national security markets. You will lead efforts to identify, design, prioritise, and implement process and technology improvements that drive operational efficiency and enhance the client experience. This role involves close collaboration with stakeholders across technical teams, product owners, digital functions, governance, contact centre and claims operations, IT, data teams, and board-level executives. This is an exciting opportunity for someone with a strong background in National Security sector. About The Team You'll be joining a strategic team of consultants that deliver the big ideas and bold initiatives that help our customers stay ahead. They work closely with our customers to design strategies that drive long-term success and tangible impact. As the backbone of our Consulting division, they connect the dots between business goals and tech innovation, helping both our customers and company grow strong, smarter and faster. If you're ready to think big and with purpose, you'll fit right in. Job Responsibilities Lead structured analysis to support strategic business change and technology-enabled transformation projects. Partner with a diverse set of clients - from IT and digital teams to executive leadership - to shape impactful solutions. Define and document business and functional requirements, customer journeys, service blueprints, and prototypes. Drive improvements in operational efficiency and client experience through insight-driven design thinking. Ensure seamless collaboration between business and technical teams to deliver scalable and user-focused solutions. Support testing, implementation, and integration of digital platforms and technical solutions. Champion continuous improvement and contribute to the evolution of BA standards, tools, and best practices. Skills Required Experience in a senior-level Business Analyst role, leading complex projects or workstreams. Strong understanding and application of customer insight and design thinking principles. Familiarity with project management methodologies such as PRINCE2 and Agile (certifications desirable). Deep knowledge of product delivery approaches, with practical experience in user story writing, backlog management, and defining acceptance criteria. Demonstrated experience delivering business change and IT-enabled transformation. Experience collaborating with third-party suppliers and vendors to achieve delivery Goals. Solid understanding of data models, APIs, and modern cloud-based platforms. Proficiency in tools such as Azure DevOps, Visio, JIRA, or similar. Ability to assess organisational risk and evaluate long-term business impacts. Security Clearance Requirements The successful candidate must hold a current DV security clearance with the ability to go through an enhanced level. Location It is anticipated the role will require up to 80% (4d/wk) onsite working at client locations - Gloucester, London, Manchester (based on project requirements).
Main Dealership Service Advisor experience is a must for this role Service Advisor Basic £32k, OTE £47k Borehamwood Permanent/Full Time Working Hours: Monday to Friday (8am 6pm) / 1 in 4 Saturdays (8.30am - 1pm) Our client, a Motor Trade main dealer group based in Borehamwood, are searching for an experienced Service Advisor to join their busy team. If you are interested in finding out more please contact us today! Duties & Responsibilities: Advising on technical queries or issues. Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the service department. Booking vehicles into the department for work to be carried out. Informing customers of the progress of their vehicle. Cross selling customer repairs and parts. Finalising the invoice on completion of required work. Your Background & Skill: Proven experience working in a busy and demanding dealership, as a Service Advisor. Must be IT literate. Well-presented and have excellent interpersonal and organisational skills. Ability to build rapport and create lasting relationships with customers (which lead to customer loyalty and referrals). Excellent communication skills. For further details on this Service Advisor role and other jobs in the motor trade, please submit your CV to Stacey Hunt of ACS Automotive Recruitment Consultancy.
Aug 01, 2026
Full time
Main Dealership Service Advisor experience is a must for this role Service Advisor Basic £32k, OTE £47k Borehamwood Permanent/Full Time Working Hours: Monday to Friday (8am 6pm) / 1 in 4 Saturdays (8.30am - 1pm) Our client, a Motor Trade main dealer group based in Borehamwood, are searching for an experienced Service Advisor to join their busy team. If you are interested in finding out more please contact us today! Duties & Responsibilities: Advising on technical queries or issues. Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the service department. Booking vehicles into the department for work to be carried out. Informing customers of the progress of their vehicle. Cross selling customer repairs and parts. Finalising the invoice on completion of required work. Your Background & Skill: Proven experience working in a busy and demanding dealership, as a Service Advisor. Must be IT literate. Well-presented and have excellent interpersonal and organisational skills. Ability to build rapport and create lasting relationships with customers (which lead to customer loyalty and referrals). Excellent communication skills. For further details on this Service Advisor role and other jobs in the motor trade, please submit your CV to Stacey Hunt of ACS Automotive Recruitment Consultancy.
Working hours: Full time - 36 hours per week Schedule type: Hybrid working - 6 months office based (whist training) / After expected office days 2-3 days per week, however this is dependent on business needs The Role Are you ready to make a real difference in people's lives while building a rewarding career? At Raven Housing Trust, we're passionate about creating safe, healthy homes for our residents-and we're looking for someone who shares that commitment. As a Customer Service Advisor, you'll join a forward-thinking customer service team tackling some of the most important challenges in housing today. This is your chance to play a key role in improving living conditions and shaping services that truly matter. This is more than a job-it's an opportunity to be part of a team that values innovation, collaboration, and customer focus. At Raven, we empower our people to lead with purpose. You'll join an organisation that values belonging, ownership, and collaboration-where your voice matters and your impact is felt across our communities. We're proud of our inclusive, supportive culture and our commitment to professional development. What you'll be doing? In this role, you'll play a crucial part in ensuring our teams have the tools, knowledge, and processes they need to deliver a high-quality service. You will: Provide a high-quality response to customer enquiries across all contact channels, using appropriate IT systems. Resolve queries at first contact wherever possible, escalating only when appropriate. Diagnose and schedule repairs accurately, ensuring resources are allocated effectively. Support customers with rent account queries, payments, and tenancy related issues. Maintain accurate records on Raven's systems (Microsoft Dynamics and associated tools). Keep up to date with Raven services, policies, and processes through regular training and contribute to service improvements by sharing feedback and suggesting changes. What we're looking for? We're looking for someone with: Proven experience in a frontline customer service role, working across multiple channels (telephone, email, social media). Strong communication and interpersonal skills, with the ability to listen, problem-solve, and convey information clearly in writing and verbally. Ability to work across multiple IT systems accurately. Understanding of housing services, including rent, tenancy, and repair processes, with excellent attention to detail when diagnosing or recording issues. Ability to negotiate and handle sensitive situations with vulnerable customers. An understanding of the Social Housing Sector, rent processes, repairs knowledge including diagnosis and scheduling systems, safeguarding and housing ombudsman code of practice. Why join Raven? At Raven, we're more than just a housing association - we're a community-focused organisation committed to creating positive change. You'll be joining a supportive, forward-thinking team where your ideas and expertise will genuinely make a difference. You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better. What Raven will offer in return? To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference. Our reward package includes: Competitive salaries Fantastic work/life balance with flexible working and generous leave entitlement Strong focus on learning and development, with opportunities to grow your skills and career Enhanced maternity, paternity, and adoption pay Funded health cash plan Extensive wellbeing support Voucher-based recognition scheme Retail discounts Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. Selection process Your application will progress through the following stages: 1) Application Review Your CV and supporting documents will be reviewed by Reed Recruitment against the essential criteria outlined in the Skills & Experience section of this advert. Please ensure your CV clearly demonstrates how you meet the required criteria in order to be considered. 2) Telephone Interview If shortlisted, you will be invited to an initial telephone interview. During this stage, you will be assessed against the Skills & Experience criteria and your overall suitability for the position. 3) Face-to-face interview This is the final stage of the selection process and will determine the outcome of your application. 4) Feedback Feedback will be provided following the face-to-face stage. Please note that feedback is only available to candidates who attend the face-to-face interview. Successful candidates will then be considered for an offer. Further information As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application. All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let the recruitment team know.
Aug 01, 2026
Full time
Working hours: Full time - 36 hours per week Schedule type: Hybrid working - 6 months office based (whist training) / After expected office days 2-3 days per week, however this is dependent on business needs The Role Are you ready to make a real difference in people's lives while building a rewarding career? At Raven Housing Trust, we're passionate about creating safe, healthy homes for our residents-and we're looking for someone who shares that commitment. As a Customer Service Advisor, you'll join a forward-thinking customer service team tackling some of the most important challenges in housing today. This is your chance to play a key role in improving living conditions and shaping services that truly matter. This is more than a job-it's an opportunity to be part of a team that values innovation, collaboration, and customer focus. At Raven, we empower our people to lead with purpose. You'll join an organisation that values belonging, ownership, and collaboration-where your voice matters and your impact is felt across our communities. We're proud of our inclusive, supportive culture and our commitment to professional development. What you'll be doing? In this role, you'll play a crucial part in ensuring our teams have the tools, knowledge, and processes they need to deliver a high-quality service. You will: Provide a high-quality response to customer enquiries across all contact channels, using appropriate IT systems. Resolve queries at first contact wherever possible, escalating only when appropriate. Diagnose and schedule repairs accurately, ensuring resources are allocated effectively. Support customers with rent account queries, payments, and tenancy related issues. Maintain accurate records on Raven's systems (Microsoft Dynamics and associated tools). Keep up to date with Raven services, policies, and processes through regular training and contribute to service improvements by sharing feedback and suggesting changes. What we're looking for? We're looking for someone with: Proven experience in a frontline customer service role, working across multiple channels (telephone, email, social media). Strong communication and interpersonal skills, with the ability to listen, problem-solve, and convey information clearly in writing and verbally. Ability to work across multiple IT systems accurately. Understanding of housing services, including rent, tenancy, and repair processes, with excellent attention to detail when diagnosing or recording issues. Ability to negotiate and handle sensitive situations with vulnerable customers. An understanding of the Social Housing Sector, rent processes, repairs knowledge including diagnosis and scheduling systems, safeguarding and housing ombudsman code of practice. Why join Raven? At Raven, we're more than just a housing association - we're a community-focused organisation committed to creating positive change. You'll be joining a supportive, forward-thinking team where your ideas and expertise will genuinely make a difference. You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better. What Raven will offer in return? To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference. Our reward package includes: Competitive salaries Fantastic work/life balance with flexible working and generous leave entitlement Strong focus on learning and development, with opportunities to grow your skills and career Enhanced maternity, paternity, and adoption pay Funded health cash plan Extensive wellbeing support Voucher-based recognition scheme Retail discounts Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. Selection process Your application will progress through the following stages: 1) Application Review Your CV and supporting documents will be reviewed by Reed Recruitment against the essential criteria outlined in the Skills & Experience section of this advert. Please ensure your CV clearly demonstrates how you meet the required criteria in order to be considered. 2) Telephone Interview If shortlisted, you will be invited to an initial telephone interview. During this stage, you will be assessed against the Skills & Experience criteria and your overall suitability for the position. 3) Face-to-face interview This is the final stage of the selection process and will determine the outcome of your application. 4) Feedback Feedback will be provided following the face-to-face stage. Please note that feedback is only available to candidates who attend the face-to-face interview. Successful candidates will then be considered for an offer. Further information As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application. All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let the recruitment team know.
KM Education Recruitment Ltd
Penwortham, Lancashire
KM Recruitment is a specialist UK wide recruiter for the Skills and Employability sectors. Job Title: IAG Advisor / Careers Guidance Location: Lancashire - Centre based Salary: 27,000 - 30,500 (Depending on qualifications and experience) Package: Excellent Holiday Entitlement, Pension + more Type: Full Time, Permanent Essential Criteria: Ideally hold, or be willing to work towards, an IAG qualification. Must hold experience of providing careers advice to adults, or experience of working within a customer facing advice giving role (for example, recruitment). Must demonstrate an engaging personality, with ability to motivate and encourage individuals with varying barriers. The Role: Work closely with a caseload of individuals on a 1:1 and group basis, to identify suitable sectors of employment, and improve skills through further training/qualifications signposting, conducting careers advice and guidance, cv writing, interview techniques, and identifying and overcoming any barriers to future training and employment. Work with your caseload to develop a career skills action plan and support them with their learning progress. Completing all necessary paperwork in line with compliance and quality standards. Please note: KM Recruitment receive a high number of applications for each role advertised and although we would like to we are not always able to deliver feedback to unsuccessful candidates. If you have not been contacted within 4 days then unfortunately your application has been unsuccessful. Thank you for your interest and keep an eye on our website for future opportunities
Aug 01, 2026
Full time
KM Recruitment is a specialist UK wide recruiter for the Skills and Employability sectors. Job Title: IAG Advisor / Careers Guidance Location: Lancashire - Centre based Salary: 27,000 - 30,500 (Depending on qualifications and experience) Package: Excellent Holiday Entitlement, Pension + more Type: Full Time, Permanent Essential Criteria: Ideally hold, or be willing to work towards, an IAG qualification. Must hold experience of providing careers advice to adults, or experience of working within a customer facing advice giving role (for example, recruitment). Must demonstrate an engaging personality, with ability to motivate and encourage individuals with varying barriers. The Role: Work closely with a caseload of individuals on a 1:1 and group basis, to identify suitable sectors of employment, and improve skills through further training/qualifications signposting, conducting careers advice and guidance, cv writing, interview techniques, and identifying and overcoming any barriers to future training and employment. Work with your caseload to develop a career skills action plan and support them with their learning progress. Completing all necessary paperwork in line with compliance and quality standards. Please note: KM Recruitment receive a high number of applications for each role advertised and although we would like to we are not always able to deliver feedback to unsuccessful candidates. If you have not been contacted within 4 days then unfortunately your application has been unsuccessful. Thank you for your interest and keep an eye on our website for future opportunities
Job Title: Customer Contact Advisor Type: Temporary Location: Eastleigh / Bracknell Salary: £15.27 - £19.84 an hour Hours: Full Time, 37 hours BRC are working closely with a leading housing organisation to recruit a Customer Contact Advisor on a temporary basis. This is an excellent opportunity for someone with strong customer service experience who enjoys helping people and resolving a wide range of housing-related enquiries in a fast-paced contact centre environment. This role involves delivering an excellent front-line customer service by handling enquiries via telephone, face-to-face and digital channels. You will resolve a broad range of housing enquiries, provide advice and support to residents, and ensure customers receive a prompt, professional and high-quality service. Duties: Act as the first point of contact for customers via telephone, face-to-face and digital channels. Resolve a wide range of customer enquiries, aiming to achieve first-contact resolution wherever possible. Diagnose and raise responsive repair requests, arrange appointments and liaise with contractors. Provide advice and support regarding anti-social behaviour, tenancy queries and rent accounts. Book appointments for surveyors, housing officers, income officers and contractors. Record and update customer information accurately on internal systems. Follow up on complex enquiries to ensure they are resolved to a high standard. Carry out administration tasks relating to customer enquiries and case resolution. Keep up to date with policies, procedures and housing services to provide accurate advice. Identify customer vulnerabilities and ensure services are delivered appropriately. Contribute ideas to improve customer service and team performance. Requirements: Previous experience in a contact centre, customer service or front-line service role. Excellent communication and customer service skills. Ability to remain calm and professional in challenging situations. Strong administrative and organisational skills with excellent attention to detail. Experience using IT systems to accurately record customer information. Ability to work to targets and manage a busy workload. A proactive approach with the ability to take ownership of customer enquiries. Experience within social housing or a housing-related environment would be advantageous For more information, please call Meg Smith on or . To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled. At BRC Recruitment, we try to respond to all applications; however, due to the high volume of applications, this is not always possible. If you have not heard from us within 72 hours, please assume that your application has been unsuccessful on this occasion. REFERRAL SCHEME: Recommend a friend or colleague to us and receive up to £100 once they have completed 3 months in a role via BRC! Terms and conditions apply, contact us for details.
Aug 01, 2026
Contractor
Job Title: Customer Contact Advisor Type: Temporary Location: Eastleigh / Bracknell Salary: £15.27 - £19.84 an hour Hours: Full Time, 37 hours BRC are working closely with a leading housing organisation to recruit a Customer Contact Advisor on a temporary basis. This is an excellent opportunity for someone with strong customer service experience who enjoys helping people and resolving a wide range of housing-related enquiries in a fast-paced contact centre environment. This role involves delivering an excellent front-line customer service by handling enquiries via telephone, face-to-face and digital channels. You will resolve a broad range of housing enquiries, provide advice and support to residents, and ensure customers receive a prompt, professional and high-quality service. Duties: Act as the first point of contact for customers via telephone, face-to-face and digital channels. Resolve a wide range of customer enquiries, aiming to achieve first-contact resolution wherever possible. Diagnose and raise responsive repair requests, arrange appointments and liaise with contractors. Provide advice and support regarding anti-social behaviour, tenancy queries and rent accounts. Book appointments for surveyors, housing officers, income officers and contractors. Record and update customer information accurately on internal systems. Follow up on complex enquiries to ensure they are resolved to a high standard. Carry out administration tasks relating to customer enquiries and case resolution. Keep up to date with policies, procedures and housing services to provide accurate advice. Identify customer vulnerabilities and ensure services are delivered appropriately. Contribute ideas to improve customer service and team performance. Requirements: Previous experience in a contact centre, customer service or front-line service role. Excellent communication and customer service skills. Ability to remain calm and professional in challenging situations. Strong administrative and organisational skills with excellent attention to detail. Experience using IT systems to accurately record customer information. Ability to work to targets and manage a busy workload. A proactive approach with the ability to take ownership of customer enquiries. Experience within social housing or a housing-related environment would be advantageous For more information, please call Meg Smith on or . To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled. At BRC Recruitment, we try to respond to all applications; however, due to the high volume of applications, this is not always possible. If you have not heard from us within 72 hours, please assume that your application has been unsuccessful on this occasion. REFERRAL SCHEME: Recommend a friend or colleague to us and receive up to £100 once they have completed 3 months in a role via BRC! Terms and conditions apply, contact us for details.
hackajob is collaborating with Envitia to connect them with exceptional professionals for this role. Join the Growth Story at Envitia Envitia operates at the heart of the UK's most sensitive and high-profile operations. Our approach is entirely mission-focused, enabling customers to see more, decide faster, and act with confidence across complex domains. We deliver situational awareness and information advantage across C5ISR, fusing cyber, geospatial, and kinetic data into an operational picture. This transforms fragmented data into a shared understanding of the battlespace, delivering actionable insight when it matters most. Our solutions are secure-by-design, built from the ground up to protect sensitive information and ensure resilience in contested environments. We simplify complex heterogeneous data sources into a rich picture of fused intelligence, providing a digital backbone that underpins success. We operate as small teams delivering fast value, blending deep technical expertise with agile methods to deliver measurable outcomes. Every engagement focuses on capability, clarity, and confidence for those who protect the nation. A career with Envitia enables you to work with mission driven innovation. We're thrilled to announce that Envitia has been named one of the Sunday Times Top 100 Medium-Sized Companies to Work For in 2025-a prestigious recognition that highlights our commitment to creating an outstanding workplace where innovation, collaboration, and personal growth thrive. The Role We are looking for a Business Analyst to join our Advisory Consulting Team. In this role, you will play a key part in delivering business change initiatives by conducting structured analysis, engaging with a wide range of stakeholders, and translating business needs into practical, effective solutions in the UK national security markets. You will lead efforts to identify, design, prioritise, and implement process and technology improvements that drive operational efficiency and enhance the client experience. This role involves close collaboration with stakeholders across technical teams, product owners, digital functions, governance, contact centre and claims operations, IT, data teams, and board-level executives. This is an exciting opportunity for someone with a strong background in National Security sector. About The Team You'll be joining a strategic team of consultants that deliver the big ideas and bold initiatives that help our customers stay ahead. They work closely with our customers to design strategies that drive long-term success and tangible impact. As the backbone of our Consulting division, they connect the dots between business goals and tech innovation, helping both our customers and company grow strong, smarter and faster. If you're ready to think big and with purpose, you'll fit right in. Job Responsibilities Lead structured analysis to support strategic business change and technology-enabled transformation projects. Partner with a diverse set of clients - from IT and digital teams to executive leadership - to shape impactful solutions. Define and document business and functional requirements, customer journeys, service blueprints, and prototypes. Drive improvements in operational efficiency and client experience through insight-driven design thinking. Ensure seamless collaboration between business and technical teams to deliver scalable and user-focused solutions. Support testing, implementation, and integration of digital platforms and technical solutions. Champion continuous improvement and contribute to the evolution of BA standards, tools, and best practices. Skills Required Experience in a senior-level Business Analyst role, leading complex projects or workstreams. Strong understanding and application of customer insight and design thinking principles. Familiarity with project management methodologies such as PRINCE2 and Agile (certifications desirable). Deep knowledge of product delivery approaches, with practical experience in user story writing, backlog management, and defining acceptance criteria. Demonstrated experience delivering business change and IT-enabled transformation. Experience collaborating with third-party suppliers and vendors to achieve delivery Goals. Solid understanding of data models, APIs, and modern cloud-based platforms. Proficiency in tools such as Azure DevOps, Visio, JIRA, or similar. Ability to assess organisational risk and evaluate long-term business impacts. Security Clearance Requirements The successful candidate must hold a current DV security clearance with the ability to go through an enhanced level. Location It is anticipated the role will require up to 80% (4d/wk) onsite working at client locations - Gloucester, London, Manchester (based on project requirements). What it's like to work at Envitia At Envitia, we believe that our greatest asset is our talented and dedicated team. We are committed to fostering a work environment where every employee feels valued, supported, and motivated to excel. As part of this commitment, we offer a comprehensive range of benefits designed to enhance both your professional and personal well-being. Annual Leave: 25 days plus your birthday off. You will have the ability to buy and sell 5 days holiday to work around your needs. Private Healthcare Coverage: Our health plan is tailored to meet the diverse needs of our employees with additional levels for family if required. Training & Skills Development: Stay ahead in your career with ongoing training opportunities and skill development initiatives tailored to your evolving needs. Fitness Reimbursement: We encourage an active lifestyle. Our fitness reimbursement program helps you stay fit by covering a portion of your gym memberships or fitness-related expenses. Life Assurance: Gain peace of mind with extensive life insurance coverage that ensures financial protection for you and your loved ones. Pension Contribution: Plan for your future with our pension options. We provide resources and support to help you build a secure financial foundation. Perkbox Subscription: Enjoy exclusive discounts on a variety of products and services. From technology to entertainment, we've partnered with various businesses to bring you special perks. Internal Reward Schemes: Be rewarded for your exceptional contributions through our employee recognition initiatives that celebrate your achievements. Community Engagement & Volunteer Opportunities: Contribute to meaningful causes with company-sponsored volunteer programs, fostering a sense of community and social responsibility. Inclusion at Envitia At Envitia, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and walks of life. We believe that our strength lies in our differences, and we are dedicated to fostering a workplace where everyone feels valued, respected, and empowered. We encourage applications from people of all abilities, ages, genders, sexual orientations, races, ethnicities, and religions. We strive to support a culture of inclusion, accessibility, and work-life balance. If you require any accommodations during the application or interview process, please let us know.
Aug 01, 2026
Full time
hackajob is collaborating with Envitia to connect them with exceptional professionals for this role. Join the Growth Story at Envitia Envitia operates at the heart of the UK's most sensitive and high-profile operations. Our approach is entirely mission-focused, enabling customers to see more, decide faster, and act with confidence across complex domains. We deliver situational awareness and information advantage across C5ISR, fusing cyber, geospatial, and kinetic data into an operational picture. This transforms fragmented data into a shared understanding of the battlespace, delivering actionable insight when it matters most. Our solutions are secure-by-design, built from the ground up to protect sensitive information and ensure resilience in contested environments. We simplify complex heterogeneous data sources into a rich picture of fused intelligence, providing a digital backbone that underpins success. We operate as small teams delivering fast value, blending deep technical expertise with agile methods to deliver measurable outcomes. Every engagement focuses on capability, clarity, and confidence for those who protect the nation. A career with Envitia enables you to work with mission driven innovation. We're thrilled to announce that Envitia has been named one of the Sunday Times Top 100 Medium-Sized Companies to Work For in 2025-a prestigious recognition that highlights our commitment to creating an outstanding workplace where innovation, collaboration, and personal growth thrive. The Role We are looking for a Business Analyst to join our Advisory Consulting Team. In this role, you will play a key part in delivering business change initiatives by conducting structured analysis, engaging with a wide range of stakeholders, and translating business needs into practical, effective solutions in the UK national security markets. You will lead efforts to identify, design, prioritise, and implement process and technology improvements that drive operational efficiency and enhance the client experience. This role involves close collaboration with stakeholders across technical teams, product owners, digital functions, governance, contact centre and claims operations, IT, data teams, and board-level executives. This is an exciting opportunity for someone with a strong background in National Security sector. About The Team You'll be joining a strategic team of consultants that deliver the big ideas and bold initiatives that help our customers stay ahead. They work closely with our customers to design strategies that drive long-term success and tangible impact. As the backbone of our Consulting division, they connect the dots between business goals and tech innovation, helping both our customers and company grow strong, smarter and faster. If you're ready to think big and with purpose, you'll fit right in. Job Responsibilities Lead structured analysis to support strategic business change and technology-enabled transformation projects. Partner with a diverse set of clients - from IT and digital teams to executive leadership - to shape impactful solutions. Define and document business and functional requirements, customer journeys, service blueprints, and prototypes. Drive improvements in operational efficiency and client experience through insight-driven design thinking. Ensure seamless collaboration between business and technical teams to deliver scalable and user-focused solutions. Support testing, implementation, and integration of digital platforms and technical solutions. Champion continuous improvement and contribute to the evolution of BA standards, tools, and best practices. Skills Required Experience in a senior-level Business Analyst role, leading complex projects or workstreams. Strong understanding and application of customer insight and design thinking principles. Familiarity with project management methodologies such as PRINCE2 and Agile (certifications desirable). Deep knowledge of product delivery approaches, with practical experience in user story writing, backlog management, and defining acceptance criteria. Demonstrated experience delivering business change and IT-enabled transformation. Experience collaborating with third-party suppliers and vendors to achieve delivery Goals. Solid understanding of data models, APIs, and modern cloud-based platforms. Proficiency in tools such as Azure DevOps, Visio, JIRA, or similar. Ability to assess organisational risk and evaluate long-term business impacts. Security Clearance Requirements The successful candidate must hold a current DV security clearance with the ability to go through an enhanced level. Location It is anticipated the role will require up to 80% (4d/wk) onsite working at client locations - Gloucester, London, Manchester (based on project requirements). What it's like to work at Envitia At Envitia, we believe that our greatest asset is our talented and dedicated team. We are committed to fostering a work environment where every employee feels valued, supported, and motivated to excel. As part of this commitment, we offer a comprehensive range of benefits designed to enhance both your professional and personal well-being. Annual Leave: 25 days plus your birthday off. You will have the ability to buy and sell 5 days holiday to work around your needs. Private Healthcare Coverage: Our health plan is tailored to meet the diverse needs of our employees with additional levels for family if required. Training & Skills Development: Stay ahead in your career with ongoing training opportunities and skill development initiatives tailored to your evolving needs. Fitness Reimbursement: We encourage an active lifestyle. Our fitness reimbursement program helps you stay fit by covering a portion of your gym memberships or fitness-related expenses. Life Assurance: Gain peace of mind with extensive life insurance coverage that ensures financial protection for you and your loved ones. Pension Contribution: Plan for your future with our pension options. We provide resources and support to help you build a secure financial foundation. Perkbox Subscription: Enjoy exclusive discounts on a variety of products and services. From technology to entertainment, we've partnered with various businesses to bring you special perks. Internal Reward Schemes: Be rewarded for your exceptional contributions through our employee recognition initiatives that celebrate your achievements. Community Engagement & Volunteer Opportunities: Contribute to meaningful causes with company-sponsored volunteer programs, fostering a sense of community and social responsibility. Inclusion at Envitia At Envitia, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and walks of life. We believe that our strength lies in our differences, and we are dedicated to fostering a workplace where everyone feels valued, respected, and empowered. We encourage applications from people of all abilities, ages, genders, sexual orientations, races, ethnicities, and religions. We strive to support a culture of inclusion, accessibility, and work-life balance. If you require any accommodations during the application or interview process, please let us know.
Health, Safety and Environment Manager Slough based with travel to UK&I sites 55,000 - 62,000 + Bonus, Discounted Share Scheme & Excellent Benefits Are you ready to take the lead in shaping a positive safety culture across a diverse, multi-site manufacturing organisation? We are partnering with a global manufacturing organisation to recruit a Health, Safety and Environment Manager for a key leadership position based in Slough. With a significant UK and international presence, the organisation operates across multiple sites and has built a strong reputation for quality, innovation, and operational excellence, placing Health, Safety and Environment at the centre of its operations. Based in Slough, this role will lead Health, Safety and Environment performance on site while providing strategic support to several other UK locations through monthly travel. Working closely with site leadership, you will drive continuous improvement and embed a proactive safety culture across the business. Responsibilities of the Health, Safety and Environment Manager will include: Leading the development and implementation of Health, Safety and Environment management systems in partnership with site leadership teams Driving continuous improvement in HSE performance through audits, inspections, incident investigations, and improvement initiatives Ensuring compliance with relevant legislation, corporate standards, and best practice while providing expert advice to stakeholders Promoting a positive safety culture through visible leadership, stakeholder engagement, effective communication, and coaching The ideal Health, Safety and Environment Manager will have: NEBOSH General Certificate (or equivalent Health and Safety qualification), with Chartered Membership of IOSH desirable Proven Health, Safety and Environment performance within a manufacturing or engineering environment, ideally across multiple sites Excellent communication and influencing skills, with the ability to engage stakeholders at all levels and drive continuous improvement This is an excellent opportunity to work for a world leading brand within their field in a professional working environment. If the role is of interest, please contact Scott Whyte on or (phone number removed). Irwin and Colton are a specialist Health and Safety recruitment company, based in the South East of England we recruit across the UK. We recruit all roles in the health and safety industry from Health and Safety Manager, Health and Safety Director through to Health and Safety Advisor positions. Irwin and Colton Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website (url removed). Irwin and Colton is committed to diversity, equity and inclusion please let us know if we can do anything to make the process more accessible to you.
Aug 01, 2026
Full time
Health, Safety and Environment Manager Slough based with travel to UK&I sites 55,000 - 62,000 + Bonus, Discounted Share Scheme & Excellent Benefits Are you ready to take the lead in shaping a positive safety culture across a diverse, multi-site manufacturing organisation? We are partnering with a global manufacturing organisation to recruit a Health, Safety and Environment Manager for a key leadership position based in Slough. With a significant UK and international presence, the organisation operates across multiple sites and has built a strong reputation for quality, innovation, and operational excellence, placing Health, Safety and Environment at the centre of its operations. Based in Slough, this role will lead Health, Safety and Environment performance on site while providing strategic support to several other UK locations through monthly travel. Working closely with site leadership, you will drive continuous improvement and embed a proactive safety culture across the business. Responsibilities of the Health, Safety and Environment Manager will include: Leading the development and implementation of Health, Safety and Environment management systems in partnership with site leadership teams Driving continuous improvement in HSE performance through audits, inspections, incident investigations, and improvement initiatives Ensuring compliance with relevant legislation, corporate standards, and best practice while providing expert advice to stakeholders Promoting a positive safety culture through visible leadership, stakeholder engagement, effective communication, and coaching The ideal Health, Safety and Environment Manager will have: NEBOSH General Certificate (or equivalent Health and Safety qualification), with Chartered Membership of IOSH desirable Proven Health, Safety and Environment performance within a manufacturing or engineering environment, ideally across multiple sites Excellent communication and influencing skills, with the ability to engage stakeholders at all levels and drive continuous improvement This is an excellent opportunity to work for a world leading brand within their field in a professional working environment. If the role is of interest, please contact Scott Whyte on or (phone number removed). Irwin and Colton are a specialist Health and Safety recruitment company, based in the South East of England we recruit across the UK. We recruit all roles in the health and safety industry from Health and Safety Manager, Health and Safety Director through to Health and Safety Advisor positions. Irwin and Colton Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website (url removed). Irwin and Colton is committed to diversity, equity and inclusion please let us know if we can do anything to make the process more accessible to you.
We are recruiting on behalf of a prestigious automotive business in Portsmouth, Hampshire, seeking an experienced Service Advisor to join their high-performing team. This is an excellent opportunity for a skilled motor trade professional to work within a renowned dealership, supporting a comprehensive service operation with a focus on delivering outstanding customer care. Benefits: Competitive basic salary of 31,018 per annum, with an uncapped on-target earnings potential of 40,000. 33 days of annual leave, including bank holidays, promoting a healthy work-life balance. Access to exclusive retail discounts on new and used vehicles, servicing, and parts. Company pension scheme to support your long-term financial security. Industry-leading family-friendly policies. Cycle-to-work scheme for economical commuting. Health and wellbeing support, including 24/7 access to healthcare professionals. Opportunities for ongoing training, development, and career progression within a global automotive group. Duties of a Service Advisor: Act as the primary point of contact for customers throughout their service experience, ensuring professional and positive interactions. Efficiently schedule vehicle repairs and services, maintaining clear communication with customers and workshop personnel. Maintain accurate and detailed customer records within company systems. Promote additional services and repairs based on technician recommendations to maximise workshop revenue. Provide regular, transparent updates to customers regarding vehicle progress. Develop product knowledge through manufacturer-led training sessions. Build long-term customer relationships by consistently delivering exceptional service. Requirements of a Service Advisor: Proven experience as a Service Advisor within the automotive industry. Familiarity with dealership management systems such as Kerridge, Keyloop, or RTC is advantageous. Excellent communication and interpersonal skills, with a professional approach to engaging customers. Strong organisational skills with the ability to work effectively under pressure in a target-driven environment. A valid UK driving licence is essential. A motivated, personable attitude with a strong willingness to learn and develop within the role. If you are a professional Service Advisor seeking to advance your career with a reputable organisation in Portsmouth, we want to hear from you. Contact Kinga Csipetics, Automotive Recruitment Specialist at Perfect Placement covering Portsmouth and Hampshire today to discover more about this fantastic Service Advisor opportunity. Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today.
Aug 01, 2026
Full time
We are recruiting on behalf of a prestigious automotive business in Portsmouth, Hampshire, seeking an experienced Service Advisor to join their high-performing team. This is an excellent opportunity for a skilled motor trade professional to work within a renowned dealership, supporting a comprehensive service operation with a focus on delivering outstanding customer care. Benefits: Competitive basic salary of 31,018 per annum, with an uncapped on-target earnings potential of 40,000. 33 days of annual leave, including bank holidays, promoting a healthy work-life balance. Access to exclusive retail discounts on new and used vehicles, servicing, and parts. Company pension scheme to support your long-term financial security. Industry-leading family-friendly policies. Cycle-to-work scheme for economical commuting. Health and wellbeing support, including 24/7 access to healthcare professionals. Opportunities for ongoing training, development, and career progression within a global automotive group. Duties of a Service Advisor: Act as the primary point of contact for customers throughout their service experience, ensuring professional and positive interactions. Efficiently schedule vehicle repairs and services, maintaining clear communication with customers and workshop personnel. Maintain accurate and detailed customer records within company systems. Promote additional services and repairs based on technician recommendations to maximise workshop revenue. Provide regular, transparent updates to customers regarding vehicle progress. Develop product knowledge through manufacturer-led training sessions. Build long-term customer relationships by consistently delivering exceptional service. Requirements of a Service Advisor: Proven experience as a Service Advisor within the automotive industry. Familiarity with dealership management systems such as Kerridge, Keyloop, or RTC is advantageous. Excellent communication and interpersonal skills, with a professional approach to engaging customers. Strong organisational skills with the ability to work effectively under pressure in a target-driven environment. A valid UK driving licence is essential. A motivated, personable attitude with a strong willingness to learn and develop within the role. If you are a professional Service Advisor seeking to advance your career with a reputable organisation in Portsmouth, we want to hear from you. Contact Kinga Csipetics, Automotive Recruitment Specialist at Perfect Placement covering Portsmouth and Hampshire today to discover more about this fantastic Service Advisor opportunity. Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today.
Customer Care Advisor Location: Roach Bank Road, Pilsworth, Bury, BL9 8RY Rate: £14.11 per hour Contract: Fixed Term Contract until 31st December 2026 Hours: 35 hours per week, Monday to Friday - See below Start Date: ASAP Adecco are recruiting on behalf of our well established client for a Customer Care Advisor to join their busy and dynamic Customer Care team based in Bury. This is an excellent opportunity to join a world-leading company, supporting professional customers and delivering an exceptional customer experience across a variety of communication channels. The Role As a Customer Care Advisor, you will be responsible for providing outstanding customer service to the clients professional customer base through multiple channels including: Telephone Email Live Chat WhatsApp You will work within a fast-paced customer care environment, handling customer enquiries efficiently while ensuring accuracy, professionalism and a first-contact resolution approach. Key Responsibilities Deliver an exceptional customer experience and achieve first-contact resolution wherever possible. Manage customer enquiries across multiple communication channels. Handle multiple customer contacts simultaneously whilst maintaining accuracy and attention to detail. Proactively follow up with customers to ensure a positive experience. Build strong relationships with internal departments and external customers. Drive customer satisfaction and contribute towards NPS targets. Identify opportunities to improve processes and customer service delivery. Maintain a high level of product and business knowledge. Take ownership of personal development and performance. Working Hours This position operates on a rotating shift pattern covering the hours of 8:00am to 6:00pm , Monday to Friday. Shift patterns include: 8:00am to 4:00pm 9:00am to 5:00pm 10:00am to 6:00pm The early and late shifts rotate across the team approximately every 3 to 4 weeks. About You We are looking for candidates who have: Previous experience within a fast-paced Customer Service or Customer Care environment. Excellent written and verbal communication skills. Strong attention to detail. The ability to multitask and prioritise effectively. A proactive and positive attitude. The confidence to work with a range of internal and external stakeholders. Strong Microsoft Office skills. Desirable: Experience using SAP or similar ERP systems. What's on Offer? Immediate start available. Long-term contract through to December 2026. Opportunity to work for a globally recognised organisation. Supportive team environment with ongoing development opportunities. Exposure to a dynamic and customer-focused business. Please note : Due to the location of the site and limited public transport links, applicants should ideally have their own transport or live within a reasonable commuting distance of Bury. If you're passionate about delivering outstanding customer service and want to join a successful and growing team, we'd love to hear from you. Apply today! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Aug 01, 2026
Contractor
Customer Care Advisor Location: Roach Bank Road, Pilsworth, Bury, BL9 8RY Rate: £14.11 per hour Contract: Fixed Term Contract until 31st December 2026 Hours: 35 hours per week, Monday to Friday - See below Start Date: ASAP Adecco are recruiting on behalf of our well established client for a Customer Care Advisor to join their busy and dynamic Customer Care team based in Bury. This is an excellent opportunity to join a world-leading company, supporting professional customers and delivering an exceptional customer experience across a variety of communication channels. The Role As a Customer Care Advisor, you will be responsible for providing outstanding customer service to the clients professional customer base through multiple channels including: Telephone Email Live Chat WhatsApp You will work within a fast-paced customer care environment, handling customer enquiries efficiently while ensuring accuracy, professionalism and a first-contact resolution approach. Key Responsibilities Deliver an exceptional customer experience and achieve first-contact resolution wherever possible. Manage customer enquiries across multiple communication channels. Handle multiple customer contacts simultaneously whilst maintaining accuracy and attention to detail. Proactively follow up with customers to ensure a positive experience. Build strong relationships with internal departments and external customers. Drive customer satisfaction and contribute towards NPS targets. Identify opportunities to improve processes and customer service delivery. Maintain a high level of product and business knowledge. Take ownership of personal development and performance. Working Hours This position operates on a rotating shift pattern covering the hours of 8:00am to 6:00pm , Monday to Friday. Shift patterns include: 8:00am to 4:00pm 9:00am to 5:00pm 10:00am to 6:00pm The early and late shifts rotate across the team approximately every 3 to 4 weeks. About You We are looking for candidates who have: Previous experience within a fast-paced Customer Service or Customer Care environment. Excellent written and verbal communication skills. Strong attention to detail. The ability to multitask and prioritise effectively. A proactive and positive attitude. The confidence to work with a range of internal and external stakeholders. Strong Microsoft Office skills. Desirable: Experience using SAP or similar ERP systems. What's on Offer? Immediate start available. Long-term contract through to December 2026. Opportunity to work for a globally recognised organisation. Supportive team environment with ongoing development opportunities. Exposure to a dynamic and customer-focused business. Please note : Due to the location of the site and limited public transport links, applicants should ideally have their own transport or live within a reasonable commuting distance of Bury. If you're passionate about delivering outstanding customer service and want to join a successful and growing team, we'd love to hear from you. Apply today! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Service Advisor Basic £34k + £45k OTE Coulsdon Permanent, Full Time Monday to Friday (08 00) 1 in 3 Saturdays (08 00) Our client, based in the Coulsdon area has a new opportunity for an experienced Service Advisor. If you hold over 1 years worth of experience and you re looking for a new challenge this could be your next role in the Motor Trade! Apply with us today. Duties and Responsibilities include: Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the service department. Booking in vehicles for work to be carried out. Informing customers of the progress of their vehicle. Finalising the invoice on completion of required work. Cross selling customer repairs and parts. Your background & skill: 1-2 years experience as a Service Advisor within a main dealer Keyloop/Drive experience an advantage. Ability to work independently in a busy, pressured environment is essential. Technical skills and experience are essential. Well-presented and hold excellent interpersonal organisational skills. If you know someone who would be a great fit for one of our job openings, refer them to us! And the best part? If they get hired, we'll pay you for the recommendation. For further details on this role and other jobs in the motor trade please contact Adam Curtis at ACS Automotive Recruitment Consultancy.
Aug 01, 2026
Full time
Service Advisor Basic £34k + £45k OTE Coulsdon Permanent, Full Time Monday to Friday (08 00) 1 in 3 Saturdays (08 00) Our client, based in the Coulsdon area has a new opportunity for an experienced Service Advisor. If you hold over 1 years worth of experience and you re looking for a new challenge this could be your next role in the Motor Trade! Apply with us today. Duties and Responsibilities include: Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the service department. Booking in vehicles for work to be carried out. Informing customers of the progress of their vehicle. Finalising the invoice on completion of required work. Cross selling customer repairs and parts. Your background & skill: 1-2 years experience as a Service Advisor within a main dealer Keyloop/Drive experience an advantage. Ability to work independently in a busy, pressured environment is essential. Technical skills and experience are essential. Well-presented and hold excellent interpersonal organisational skills. If you know someone who would be a great fit for one of our job openings, refer them to us! And the best part? If they get hired, we'll pay you for the recommendation. For further details on this role and other jobs in the motor trade please contact Adam Curtis at ACS Automotive Recruitment Consultancy.
Retentions Manager Lead a broadband contact centre retentions team, coaching advisors to improve customer saves, renewals, call quality, performance and customer outcomes. If youve also worked in the following roles, wed also like to hear from you: Retentions Team Manager, Retention Manager, Customer Retention Manager, Contact Centre Manager, Call Centre Manager, Customer Service Manager, Sales Team click apply for full job details
Aug 01, 2026
Full time
Retentions Manager Lead a broadband contact centre retentions team, coaching advisors to improve customer saves, renewals, call quality, performance and customer outcomes. If youve also worked in the following roles, wed also like to hear from you: Retentions Team Manager, Retention Manager, Customer Retention Manager, Contact Centre Manager, Call Centre Manager, Customer Service Manager, Sales Team click apply for full job details
Insite Public Practice Recruitment Limited
Barnet, Hertfordshire
Client Manager North London (Near Finchley) £70,000 - £75,000 + Hybrid Working + Clear Route to Senior Leadership Looking for a role where your progression isn't limited by layers of management? We're working exclusively with a highly successful and rapidly growing accountancy practice that's looking to appoint an experienced Accounts Manager / Client Manager following a sustained period of growth. This isn't a replacement hire. It's a brand-new opportunity created by an expanding client base and increasing demand, making it an ideal move for an ambitious practice professional looking to join a firm where they can genuinely influence its future. You'll inherit a loyal portfolio of owner-managed businesses while working closely with the Partners to help shape the next phase of the firm's growth. If you're looking for greater autonomy, more client interaction and a clear pathway to senior leadership, this is an opportunity worth exploring. The Role As an Accounts Manager / Client Manager , you'll take ownership of a diverse portfolio of clients, becoming their trusted adviser across statutory accounts, corporation tax and wider business matters. You'll also play a key role in supporting and developing junior members of the team while helping the practice continue its impressive growth trajectory. Key Responsibilities Managing a varied portfolio of owner-managed businesses across multiple sectors. Reviewing and preparing statutory accounts for limited companies. Preparing and reviewing corporation tax returns. Acting as the primary point of contact for clients, providing practical commercial advice. Reviewing the work of junior accountants and supporting their development. Identifying opportunities to improve client service and add value through advisory work. Working closely with the Partners to support business growth and client retention. About You ACA or ACCA qualified. Significant experience within UK accountancy practice. Strong technical knowledge of statutory accounts and corporation tax. Previous experience managing a client portfolio. Comfortable reviewing work and mentoring junior staff. Commercially minded with excellent communication and relationship-building skills. Looking to build a long-term career within an ambitious and expanding practice. What's on Offer £70,000 - £75,000 depending on experience. Hybrid and flexible working. A genuine opportunity to progress as the firm continues to grow. Direct exposure to the Partners and involvement in key business decisions. A collaborative, supportive and entrepreneurial working environment. A varied client portfolio with plenty of autonomy and responsibility. Long-term career development with a clear route into senior leadership. Opportunities like this don't come around often. If you're an experienced Accounts Manager / Client Manager looking to join a thriving independent practice where your contribution will be recognised and your career can continue to develop, we'd love to speak with you in complete confidence.
Aug 01, 2026
Full time
Client Manager North London (Near Finchley) £70,000 - £75,000 + Hybrid Working + Clear Route to Senior Leadership Looking for a role where your progression isn't limited by layers of management? We're working exclusively with a highly successful and rapidly growing accountancy practice that's looking to appoint an experienced Accounts Manager / Client Manager following a sustained period of growth. This isn't a replacement hire. It's a brand-new opportunity created by an expanding client base and increasing demand, making it an ideal move for an ambitious practice professional looking to join a firm where they can genuinely influence its future. You'll inherit a loyal portfolio of owner-managed businesses while working closely with the Partners to help shape the next phase of the firm's growth. If you're looking for greater autonomy, more client interaction and a clear pathway to senior leadership, this is an opportunity worth exploring. The Role As an Accounts Manager / Client Manager , you'll take ownership of a diverse portfolio of clients, becoming their trusted adviser across statutory accounts, corporation tax and wider business matters. You'll also play a key role in supporting and developing junior members of the team while helping the practice continue its impressive growth trajectory. Key Responsibilities Managing a varied portfolio of owner-managed businesses across multiple sectors. Reviewing and preparing statutory accounts for limited companies. Preparing and reviewing corporation tax returns. Acting as the primary point of contact for clients, providing practical commercial advice. Reviewing the work of junior accountants and supporting their development. Identifying opportunities to improve client service and add value through advisory work. Working closely with the Partners to support business growth and client retention. About You ACA or ACCA qualified. Significant experience within UK accountancy practice. Strong technical knowledge of statutory accounts and corporation tax. Previous experience managing a client portfolio. Comfortable reviewing work and mentoring junior staff. Commercially minded with excellent communication and relationship-building skills. Looking to build a long-term career within an ambitious and expanding practice. What's on Offer £70,000 - £75,000 depending on experience. Hybrid and flexible working. A genuine opportunity to progress as the firm continues to grow. Direct exposure to the Partners and involvement in key business decisions. A collaborative, supportive and entrepreneurial working environment. A varied client portfolio with plenty of autonomy and responsibility. Long-term career development with a clear route into senior leadership. Opportunities like this don't come around often. If you're an experienced Accounts Manager / Client Manager looking to join a thriving independent practice where your contribution will be recognised and your career can continue to develop, we'd love to speak with you in complete confidence.
Customer Service Advisor About the Role We are looking for a proactive and customer-focused Customer Service Advisor to join a busy commercial team. In this role, you will be responsible for managing customer enquiries from initial contact through to completion, providing tailored solutions that meet customer requirements while supporting the commercial success of the business. You'll build strong relationships with customers, understand their individual needs and provide an efficient, consultative service that delivers an outstanding customer experience. Working closely with internal teams and external suppliers, you'll ensure a smooth journey from enquiry to successful completion. This is an excellent opportunity for someone with a background in customer service, hospitality, travel, reservations or bookings who enjoys working in a fast-paced, relationship-driven environment. Key Responsibilities Manage inbound customer enquiries from initial contact through to completion. Respond to enquiries promptly, ensuring agreed service standards and response times are consistently met. Provide tailored recommendations based on customer requirements. Build strong relationships with customers, taking the time to understand their preferences and providing a personalised service. Contact external suppliers to source suitable options, negotiating rates, availability and terms where appropriate. Take a proactive, phone-led approach to customer communication to maximise conversions and deliver an exceptional customer experience. Ensure all information is accurate and up to date throughout the process. Work closely with colleagues across sales, operations and customer support to ensure a seamless handover. Take ownership of each enquiry, ensuring customers receive a high-quality service from initial contact through to successful completion. Contribute to customer retention by delivering an efficient, professional and consultative service. About You We're looking for someone who: Has previous experience in customer service, reservations, hospitality, travel, bookings or a similar customer-facing role. Enjoys speaking with customers and building long-term relationships. Is highly organised with excellent attention to detail. Can prioritise multiple enquiries in a fast-paced environment. Has strong communication skills. Works well both independently and as part of a collaborative team. Is confident using CRM systems and Microsoft Office applications. Takes pride in delivering exceptional customer service. If you want to work for a fantastic company including some great benefits apply today!
Aug 01, 2026
Full time
Customer Service Advisor About the Role We are looking for a proactive and customer-focused Customer Service Advisor to join a busy commercial team. In this role, you will be responsible for managing customer enquiries from initial contact through to completion, providing tailored solutions that meet customer requirements while supporting the commercial success of the business. You'll build strong relationships with customers, understand their individual needs and provide an efficient, consultative service that delivers an outstanding customer experience. Working closely with internal teams and external suppliers, you'll ensure a smooth journey from enquiry to successful completion. This is an excellent opportunity for someone with a background in customer service, hospitality, travel, reservations or bookings who enjoys working in a fast-paced, relationship-driven environment. Key Responsibilities Manage inbound customer enquiries from initial contact through to completion. Respond to enquiries promptly, ensuring agreed service standards and response times are consistently met. Provide tailored recommendations based on customer requirements. Build strong relationships with customers, taking the time to understand their preferences and providing a personalised service. Contact external suppliers to source suitable options, negotiating rates, availability and terms where appropriate. Take a proactive, phone-led approach to customer communication to maximise conversions and deliver an exceptional customer experience. Ensure all information is accurate and up to date throughout the process. Work closely with colleagues across sales, operations and customer support to ensure a seamless handover. Take ownership of each enquiry, ensuring customers receive a high-quality service from initial contact through to successful completion. Contribute to customer retention by delivering an efficient, professional and consultative service. About You We're looking for someone who: Has previous experience in customer service, reservations, hospitality, travel, bookings or a similar customer-facing role. Enjoys speaking with customers and building long-term relationships. Is highly organised with excellent attention to detail. Can prioritise multiple enquiries in a fast-paced environment. Has strong communication skills. Works well both independently and as part of a collaborative team. Is confident using CRM systems and Microsoft Office applications. Takes pride in delivering exceptional customer service. If you want to work for a fantastic company including some great benefits apply today!
Our client is looking for a friendly and professional Customer Support Advisor to join their growing team. This is an excellent opportunity for someone with experience in a customer contact or telephone-based customer service environment who enjoys helping people, solving problems and delivering an exceptional customer experience. Full training will be provided, so previous industry experience is not essential. The Role You'll be the first point of contact for customers, providing advice and support over the telephone, understanding individual needs and helping to identify the most appropriate solutions. Alongside delivering outstanding customer service, you'll maintain accurate records, complete administrative tasks and work towards agreed performance targets. Key Responsibilities Handle inbound and outbound customer calls. Provide professional, tailored advice and support. Build rapport and deliver an excellent customer experience. Accurately update customer records and internal systems. Complete follow-up calls and associated administration. Work towards individual and team KPIs. Ensure compliance with company procedures and data protection requirements. Escalate complex enquiries where appropriate. Work collaboratively with colleagues to achieve team objectives. Contribute to continuous improvement by identifying ways to enhance the customer journey. About You At least two years' experience in a customer contact or telephone-based customer service role. Excellent communication and listening skills. A professional, empathetic and positive approach. Strong organisational skills with excellent attention to detail. Confident using Microsoft Office and CRM or database systems. Able to prioritise workload and manage competing deadlines. Comfortable working towards performance targets. A proactive team player with a genuine passion for helping customers. What's on Offer Full training and ongoing development. Competitive salary and benefits package. Pension scheme. Generous annual leave. Career progression opportunities. Supportive and friendly working environment. A rewarding role where you can make a real difference to customers every day. Temporary contract expected to last for approximately 8 weeks, there is a potential for this to become longer term If you have a passion for delivering outstanding customer service and are looking for your next career opportunity, we'd love to hear from you.
Aug 01, 2026
Seasonal
Our client is looking for a friendly and professional Customer Support Advisor to join their growing team. This is an excellent opportunity for someone with experience in a customer contact or telephone-based customer service environment who enjoys helping people, solving problems and delivering an exceptional customer experience. Full training will be provided, so previous industry experience is not essential. The Role You'll be the first point of contact for customers, providing advice and support over the telephone, understanding individual needs and helping to identify the most appropriate solutions. Alongside delivering outstanding customer service, you'll maintain accurate records, complete administrative tasks and work towards agreed performance targets. Key Responsibilities Handle inbound and outbound customer calls. Provide professional, tailored advice and support. Build rapport and deliver an excellent customer experience. Accurately update customer records and internal systems. Complete follow-up calls and associated administration. Work towards individual and team KPIs. Ensure compliance with company procedures and data protection requirements. Escalate complex enquiries where appropriate. Work collaboratively with colleagues to achieve team objectives. Contribute to continuous improvement by identifying ways to enhance the customer journey. About You At least two years' experience in a customer contact or telephone-based customer service role. Excellent communication and listening skills. A professional, empathetic and positive approach. Strong organisational skills with excellent attention to detail. Confident using Microsoft Office and CRM or database systems. Able to prioritise workload and manage competing deadlines. Comfortable working towards performance targets. A proactive team player with a genuine passion for helping customers. What's on Offer Full training and ongoing development. Competitive salary and benefits package. Pension scheme. Generous annual leave. Career progression opportunities. Supportive and friendly working environment. A rewarding role where you can make a real difference to customers every day. Temporary contract expected to last for approximately 8 weeks, there is a potential for this to become longer term If you have a passion for delivering outstanding customer service and are looking for your next career opportunity, we'd love to hear from you.
Julie Rose Recruitment is working on behalf of our client, a company dedicated to enriching the lives of their members, families, and communities, is seeking a Customer Service Team Leader. Guided by a purpose of care, compassion, and long-term support, they are looking for someone to inspire and lead their team. Main duties for the Customer Service Team leader: Lead and inspire a team of 6-12 Customer Service Advisors Deliver outstanding service from first contact to contract conclusion Foster a positive, inclusive environment where colleagues thrive Coach, develop, and motivate your team to reach their full potential Monitor performance, quality, and continuous improvement Handle customer concerns with fairness and care Drive process efficiencies and improvements Contribute to team and business success Required skills for the Customer Service Team leader: Experience leading customer service teams in a contact centre setting Passion for developing others and helping them succeed Strong organisational and performance management skills Ability to manage risks and make sound judgments Financial Services experience? That's a plus, but not essential! Benefits for the Customer Service Team leader: 10% discretionary annual bonus 25 days holiday + bank holidays Paid volunteering day Holiday purchase scheme Contributory pension (up to 10% matched) Life cover (4x salary) Healthcare cash plan Ongoing training & development Wellbeing support Flexible working: 35 hours/week, Monday to Friday, with options for remote work after training This role is a full-time, permanent position. The salary range reflects the candidate's level of experience. The lower end of the band is suited for individuals who may require additional training to meet the role's requirements, while the higher end is for candidates who possess the exact skills and experience outlined above. Working Hours: 35 hours per week, Monday to Friday (rotational shifts: 08:30-16:15 and 09:15-17:00). After training, there's the flexibility to work up to one day per week from home.
Aug 01, 2026
Full time
Julie Rose Recruitment is working on behalf of our client, a company dedicated to enriching the lives of their members, families, and communities, is seeking a Customer Service Team Leader. Guided by a purpose of care, compassion, and long-term support, they are looking for someone to inspire and lead their team. Main duties for the Customer Service Team leader: Lead and inspire a team of 6-12 Customer Service Advisors Deliver outstanding service from first contact to contract conclusion Foster a positive, inclusive environment where colleagues thrive Coach, develop, and motivate your team to reach their full potential Monitor performance, quality, and continuous improvement Handle customer concerns with fairness and care Drive process efficiencies and improvements Contribute to team and business success Required skills for the Customer Service Team leader: Experience leading customer service teams in a contact centre setting Passion for developing others and helping them succeed Strong organisational and performance management skills Ability to manage risks and make sound judgments Financial Services experience? That's a plus, but not essential! Benefits for the Customer Service Team leader: 10% discretionary annual bonus 25 days holiday + bank holidays Paid volunteering day Holiday purchase scheme Contributory pension (up to 10% matched) Life cover (4x salary) Healthcare cash plan Ongoing training & development Wellbeing support Flexible working: 35 hours/week, Monday to Friday, with options for remote work after training This role is a full-time, permanent position. The salary range reflects the candidate's level of experience. The lower end of the band is suited for individuals who may require additional training to meet the role's requirements, while the higher end is for candidates who possess the exact skills and experience outlined above. Working Hours: 35 hours per week, Monday to Friday (rotational shifts: 08:30-16:15 and 09:15-17:00). After training, there's the flexibility to work up to one day per week from home.
We're looking for a warm, friendly, and proactive Customer Services Advisor with previous housing experience to join a busy team. In this role, you will be the first point of contact for tenants, providing high-quality customer service and helping resolve queries and complaints relating to their homes.You will use our Housing Management Systems to log, track, and update cases, ensuring every tenant receives a timely, accurate, and supportive response. Key Responsibilities Act as the main contact for tenants regarding property-related issues, repairs, and complaints. Handle inbound calls, emails, and online enquiries with empathy, professionalism, and efficiency. Assess and triage property complaints, ensuring accurate recording and appropriate escalation. Use Housing Management Systems to manage cases, update records, and track progress. Work collaboratively with Property Services, Repairs, and other internal teams to ensure swift resolutions. Maintain high customer satisfaction by ensuring tenants feel heard, supported, and informed. Adhere to policies, service standards, and compliance requirements within the housing sector. About You We're looking for someone who brings: Essential housing sector experience (social housing, local authority, or housing association). Strong customer service background with the ability to handle complaints calmly and professionally. Excellent verbal and written communication skills. Confidence in using Housing Management Systems (e.g., Northgate, Orchard, Civica, etc.). A warm, approachable manner with genuine empathy for tenants' needs. Strong attention to detail and ability to maintain accurate records. Good problem-solving skills and the ability to work under pressure. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jul 31, 2026
Seasonal
We're looking for a warm, friendly, and proactive Customer Services Advisor with previous housing experience to join a busy team. In this role, you will be the first point of contact for tenants, providing high-quality customer service and helping resolve queries and complaints relating to their homes.You will use our Housing Management Systems to log, track, and update cases, ensuring every tenant receives a timely, accurate, and supportive response. Key Responsibilities Act as the main contact for tenants regarding property-related issues, repairs, and complaints. Handle inbound calls, emails, and online enquiries with empathy, professionalism, and efficiency. Assess and triage property complaints, ensuring accurate recording and appropriate escalation. Use Housing Management Systems to manage cases, update records, and track progress. Work collaboratively with Property Services, Repairs, and other internal teams to ensure swift resolutions. Maintain high customer satisfaction by ensuring tenants feel heard, supported, and informed. Adhere to policies, service standards, and compliance requirements within the housing sector. About You We're looking for someone who brings: Essential housing sector experience (social housing, local authority, or housing association). Strong customer service background with the ability to handle complaints calmly and professionally. Excellent verbal and written communication skills. Confidence in using Housing Management Systems (e.g., Northgate, Orchard, Civica, etc.). A warm, approachable manner with genuine empathy for tenants' needs. Strong attention to detail and ability to maintain accurate records. Good problem-solving skills and the ability to work under pressure. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Are you passionate about delivering exceptional customer service and building lasting client relationships? We're looking for a Client Success Advisor to join our clients growing team. As the first point of contact for clients, you'll play a vital role in ensuring every interaction is professional, positive, and solution-focused. In this role, you'll manage incoming support requests, coordinate service tickets, keep clients informed throughout the resolution process, and work closely with technical teams to deliver an outstanding customer experience. You'll also maintain accurate records, monitor service performance, and contribute to continuous improvements across the business. We're looking for someone with excellent communication and organisational skills, a proactive attitude, and the ability to thrive in a fast-paced environment. Previous experience in a customer service role is essential, and a good understanding of basic IT. What you'll bring: Outstanding customer service and communication skills Strong organisational and problem-solving abilities A positive, resilient, and team-focused approach Confidence managing multiple priorities Experience using CRM or service management systems (desirable)
Jul 31, 2026
Full time
Are you passionate about delivering exceptional customer service and building lasting client relationships? We're looking for a Client Success Advisor to join our clients growing team. As the first point of contact for clients, you'll play a vital role in ensuring every interaction is professional, positive, and solution-focused. In this role, you'll manage incoming support requests, coordinate service tickets, keep clients informed throughout the resolution process, and work closely with technical teams to deliver an outstanding customer experience. You'll also maintain accurate records, monitor service performance, and contribute to continuous improvements across the business. We're looking for someone with excellent communication and organisational skills, a proactive attitude, and the ability to thrive in a fast-paced environment. Previous experience in a customer service role is essential, and a good understanding of basic IT. What you'll bring: Outstanding customer service and communication skills Strong organisational and problem-solving abilities A positive, resilient, and team-focused approach Confidence managing multiple priorities Experience using CRM or service management systems (desirable)
Job Title: Customer Support Advisor (Engineering) Location: Sheffield, S4 Salary: Circa 30,500 + Profit Share Bonus + Excellent Benefits Job type: Permanent, Full Time - Monday to Friday, 7:30am to 4:30pm At Kyocera, we provide high-quality tooling solutions and industrial consumables to manufacturers across a wide range of industries. As part of a global business with an excellent reputation, we're proud of the long-term relationships we've built with our customers by providing expert advice and outstanding service. We're looking for a friendly, organised and customer-focused individual to join our Internal Sales team. Whether you already have experience in engineering, manufacturing or tooling, or you're simply someone with excellent customer service skills who enjoys learning technical products, we'd love to hear from you. Full product training will be provided, so enthusiasm, a willingness to learn and a positive attitude are just as important as previous industry knowledge. About the role You'll become a trusted point of contact for our customers, helping them find the right products and ensuring they receive an excellent service from enquiry through to delivery. Your responsibilities will include: Responding to customer enquiries by phone and email Preparing quotations and following up with customers Processing customer orders and monitoring progress Supporting customers with product selection and technical queries Working closely with our external sales engineers to deliver excellent customer service Building long-term relationships with customers across a range of manufacturing industries Keeping customer information and sales records up to date About you We're looking for someone who enjoys working with people, solving problems and providing excellent customer service. You'll ideally have: Experience in a customer service, sales support or internal sales role Excellent communication skills and a confident telephone manner Strong organisational skills and the ability to manage multiple priorities Good IT skills, including Microsoft Office A positive, proactive and team-focused approach Experience within engineering, manufacturing, tooling or industrial products would be an advantage, but it is not essential. We provide full product training and are keen to hear from candidates who are eager to learn and develop within a technical environment. What you'll get in return Competitive salary Annual profit share bonus (subject to qualifying criteria) Private medical insurance Company pension Group life assurance Enhanced holiday allowance Full product training and ongoing development The opportunity to build a long-term career with a respected and growing international engineering business If you're looking for a varied role where you can combine customer service with technical learning and become part of a supportive team, we'd love to hear from you. Candidates with experience of; Technical Customer Service, Technical Sales Coordinator, Engineering Support Specialist, Internal Account Manager, Technical Estimator, Client Relationship Coordinator, Industrial Consumables Support, Tooling Applications Advisor, Sales Operations Administrator, CNC Tooling Support, MRO Support Specialist, Service Delivery Coordinator, Customer Success Lead, Product Support Specialist, Quotation Engineer, Aftersales Coordinator will also be considered for this role.
Jul 31, 2026
Full time
Job Title: Customer Support Advisor (Engineering) Location: Sheffield, S4 Salary: Circa 30,500 + Profit Share Bonus + Excellent Benefits Job type: Permanent, Full Time - Monday to Friday, 7:30am to 4:30pm At Kyocera, we provide high-quality tooling solutions and industrial consumables to manufacturers across a wide range of industries. As part of a global business with an excellent reputation, we're proud of the long-term relationships we've built with our customers by providing expert advice and outstanding service. We're looking for a friendly, organised and customer-focused individual to join our Internal Sales team. Whether you already have experience in engineering, manufacturing or tooling, or you're simply someone with excellent customer service skills who enjoys learning technical products, we'd love to hear from you. Full product training will be provided, so enthusiasm, a willingness to learn and a positive attitude are just as important as previous industry knowledge. About the role You'll become a trusted point of contact for our customers, helping them find the right products and ensuring they receive an excellent service from enquiry through to delivery. Your responsibilities will include: Responding to customer enquiries by phone and email Preparing quotations and following up with customers Processing customer orders and monitoring progress Supporting customers with product selection and technical queries Working closely with our external sales engineers to deliver excellent customer service Building long-term relationships with customers across a range of manufacturing industries Keeping customer information and sales records up to date About you We're looking for someone who enjoys working with people, solving problems and providing excellent customer service. You'll ideally have: Experience in a customer service, sales support or internal sales role Excellent communication skills and a confident telephone manner Strong organisational skills and the ability to manage multiple priorities Good IT skills, including Microsoft Office A positive, proactive and team-focused approach Experience within engineering, manufacturing, tooling or industrial products would be an advantage, but it is not essential. We provide full product training and are keen to hear from candidates who are eager to learn and develop within a technical environment. What you'll get in return Competitive salary Annual profit share bonus (subject to qualifying criteria) Private medical insurance Company pension Group life assurance Enhanced holiday allowance Full product training and ongoing development The opportunity to build a long-term career with a respected and growing international engineering business If you're looking for a varied role where you can combine customer service with technical learning and become part of a supportive team, we'd love to hear from you. Candidates with experience of; Technical Customer Service, Technical Sales Coordinator, Engineering Support Specialist, Internal Account Manager, Technical Estimator, Client Relationship Coordinator, Industrial Consumables Support, Tooling Applications Advisor, Sales Operations Administrator, CNC Tooling Support, MRO Support Specialist, Service Delivery Coordinator, Customer Success Lead, Product Support Specialist, Quotation Engineer, Aftersales Coordinator will also be considered for this role.
