Job Description
Customer Services
Member Services & Support Officer
We are looking for people to join our friendly team. Our client is one of the UK s largest credit unions, a not-for-profit savings and loans co-operative based near Archway tube station in north London. We encourage people to save rather than borrow, but we also provide low-cost loans at times of need. We offer a real alternative to high interest borrowers and loan sharks by offering a route out of debt. Operating in the fiercely competitive financial services market, the credit union provides high quality products to a growing membership and a real opportunity for career progression.
Members Services & Support Officer
Hours: Thirty-eight hours per week
Period: Permanent, 3-month probation period.
Pay: £31,449pa, - £15.92p per hour, plus staff bonus scheme and up to 6% contribution to pension scheme.
Reports to: Operations Manager - Member Services
Main purpose and scope of the Member Services Officer
To promote active membership whilst ensuring that administrative tasks are carried out in a timely, accurate and efficient manner.
Main duties & responsibilities
The main areas of the job will be to:
- To promote active membership, and take up of savings and loans products
- Ensure that members feel valued and welcome in dealings with the credit union
- Dealing with member enquiries by post, telephone, email, website & App
- Accurate inputting of data into various IT systems.
Person Specification - Member Services & Support Officer
- Administrative or clerical experience- Essential
- Customer service experience-Essential
- Experience of using a range of ICT efficiently-Essential
Competencies
- A friendly and outgoing manner with an ability to make a good first impression-Essential
- Proven skills in accurate record keeping & policy adherence-Essential
- Good self-organisational skills-Desirable
- Works well in teams-Essential
- Good verbal and written communications skills in English - Essential
Other
- Flexible with respect to working hours and tasks-Essential
- A knowledge and understanding of the credit union movement-Desirable
- A commitment to the aims and objectives of the credit union movement-Desirable
To apply to the customer service role please send your CV and a covering letter that MUST evidence your proficiency in both written and spoken English and how you meet the main duties & responsibilities of this role.
