An exciting opportunity has now arisen for a Contract Manager (NHS Hard Facilities Management) to join our Hard Facilities Management team. This team delivers planned, preventative and responsive building repairs for our end client, the NHS. Rydon Maintenance is an expanding division of the Rydon Group and is successfully providing hard facilities management services to a variety of clients, predominantly within the healthcare sector. Rydon Maintenance provides hard FM (facilities management) services across England for a growing number of NHS Trusts. We look after more than 250 buildings on behalf of 20 NHS Trusts on a planned and responsive repairs, small works and minor capital projects basis. We provide maintenance services to acute (hospital), ambulance trusts, primary care trusts as well as mental health trusts. Job Purpose The successful candidate will take responsibility for the delivery of Hard FM Services (planned, preventative and responsive repairs) including health, safety, quality and performance across a number of NHS contracts in Essex and East London. This is a varied role where you will be the point of contact for all operational issues to ensure the delivery of an effective hard facilities maintenance service in line with contractual obligations and budgetary constraints. Managing a skilled maintenance team delivering planned and reactive maintenance you will ensure contract compliance with all statutory regulations, current legislation and local codes of practice and policies across the sites. Specific key duties include: Ensuring that we deliver an outstanding maintenance and repairs service by providing excellent team leadership, long term planning of resources and delivering continuous improvements to the services/operations we provide. Ensure contractual commitments are met in accordance with KPI s/SLA s Managing these contracts on a day to day basis you will use your influence and impact to maximise financial profit levels and effectively manage risk while meeting or exceeding contractual key performance indicators. You will have responsibility for daily, weekly, monthly and annual planning and attending client contract monitoring meetings ensuring that all supporting documentation are available to demonstrate service delivery performance. You will build a balanced well performing team around you with a constant eye on succession planning. You will ensure your team understands what their job entails and that they carry out their job to a consistently high level by setting and driving stretching targets whilst ensuring our Company and Clients Policies and Procedures are adhered to. Identify and mitigate risk in all areas of contract and operational performance. Control and monitor the performance of the specialist service providers and any sub contractors through chairing regular review meetings when nominated in accordance with the annual programme What we can offer you: A competitive starting salary. A car allowance of £5.472 per annum. 25 days holiday with the ability to increase up to 30 days. Access to an employee discount scheme which includes a wide-range of special offers and discounts on insurances, lifestyle goods and services. Company pension, life assurance, income protection and private medical. Flexible benefits for you to choose from including Critical Illness, DenPlan and Cycle to work schemes. Health and wellness benefits such as free flu vaccinations, access to an Employee Assistance and Wellbeing Programme, BUPA Health & Wellbeing Plans, access to our Health and Wellbeing portal with an extensive range of advice and resources and much much more This is an excellent opportunity with onward development for you and the teams you lead Experience Required The preferred candidate will be an experienced contract manager ideally with previous PFI (Private Finance Initiative) experience. Ideally, you will have managed services across a multi-site operation, with experience gained ideally within a healthcare/NHS setting. You may have worked directly for the NHS, for an FM contractor providing service to the NHS or for a consultancy delivering services into this market. We will however also consider candidates with experience gained within a commercial maintenance environment (for example the maintenance of other public buildings). You will also have excellent previous experience of leading teams that manage directly employed and subcontracted trades with up to date knowledge (and qualifications) within health and safety. You will have strong financial acumen, using your expertise to ensure that the financial interests of both Rydon and our Clients are managed. You will also demonstrate excellent long-term planning/strategic thinking in order to recommend and implement continuous improvements to benefit our client and Rydon. This role offers excellent opportunity for further personal development. If you have the above skills and experience we would strongly encourage you to apply. Additional Information As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits. Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post. To apply online, please use the 'apply for this job link' at the top of this page.
Aug 11, 2026
Full time
An exciting opportunity has now arisen for a Contract Manager (NHS Hard Facilities Management) to join our Hard Facilities Management team. This team delivers planned, preventative and responsive building repairs for our end client, the NHS. Rydon Maintenance is an expanding division of the Rydon Group and is successfully providing hard facilities management services to a variety of clients, predominantly within the healthcare sector. Rydon Maintenance provides hard FM (facilities management) services across England for a growing number of NHS Trusts. We look after more than 250 buildings on behalf of 20 NHS Trusts on a planned and responsive repairs, small works and minor capital projects basis. We provide maintenance services to acute (hospital), ambulance trusts, primary care trusts as well as mental health trusts. Job Purpose The successful candidate will take responsibility for the delivery of Hard FM Services (planned, preventative and responsive repairs) including health, safety, quality and performance across a number of NHS contracts in Essex and East London. This is a varied role where you will be the point of contact for all operational issues to ensure the delivery of an effective hard facilities maintenance service in line with contractual obligations and budgetary constraints. Managing a skilled maintenance team delivering planned and reactive maintenance you will ensure contract compliance with all statutory regulations, current legislation and local codes of practice and policies across the sites. Specific key duties include: Ensuring that we deliver an outstanding maintenance and repairs service by providing excellent team leadership, long term planning of resources and delivering continuous improvements to the services/operations we provide. Ensure contractual commitments are met in accordance with KPI s/SLA s Managing these contracts on a day to day basis you will use your influence and impact to maximise financial profit levels and effectively manage risk while meeting or exceeding contractual key performance indicators. You will have responsibility for daily, weekly, monthly and annual planning and attending client contract monitoring meetings ensuring that all supporting documentation are available to demonstrate service delivery performance. You will build a balanced well performing team around you with a constant eye on succession planning. You will ensure your team understands what their job entails and that they carry out their job to a consistently high level by setting and driving stretching targets whilst ensuring our Company and Clients Policies and Procedures are adhered to. Identify and mitigate risk in all areas of contract and operational performance. Control and monitor the performance of the specialist service providers and any sub contractors through chairing regular review meetings when nominated in accordance with the annual programme What we can offer you: A competitive starting salary. A car allowance of £5.472 per annum. 25 days holiday with the ability to increase up to 30 days. Access to an employee discount scheme which includes a wide-range of special offers and discounts on insurances, lifestyle goods and services. Company pension, life assurance, income protection and private medical. Flexible benefits for you to choose from including Critical Illness, DenPlan and Cycle to work schemes. Health and wellness benefits such as free flu vaccinations, access to an Employee Assistance and Wellbeing Programme, BUPA Health & Wellbeing Plans, access to our Health and Wellbeing portal with an extensive range of advice and resources and much much more This is an excellent opportunity with onward development for you and the teams you lead Experience Required The preferred candidate will be an experienced contract manager ideally with previous PFI (Private Finance Initiative) experience. Ideally, you will have managed services across a multi-site operation, with experience gained ideally within a healthcare/NHS setting. You may have worked directly for the NHS, for an FM contractor providing service to the NHS or for a consultancy delivering services into this market. We will however also consider candidates with experience gained within a commercial maintenance environment (for example the maintenance of other public buildings). You will also have excellent previous experience of leading teams that manage directly employed and subcontracted trades with up to date knowledge (and qualifications) within health and safety. You will have strong financial acumen, using your expertise to ensure that the financial interests of both Rydon and our Clients are managed. You will also demonstrate excellent long-term planning/strategic thinking in order to recommend and implement continuous improvements to benefit our client and Rydon. This role offers excellent opportunity for further personal development. If you have the above skills and experience we would strongly encourage you to apply. Additional Information As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits. Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post. To apply online, please use the 'apply for this job link' at the top of this page.
Our client in the Defence industry is looking for an Operation and Assurance Security Manager who will be responsible for developing, implementing and maintaining information security, risk management, and compliance frameworks. You will ensure that systems, processes and data are protected against threats whilst meeting regulatory and corporate governance requirements. In this role, you will set the direction for development of security policies, standards and procedures. You will oversee cybersecurity strategy, support security incidents and lead incident response. Driving continuous improvement, conducting regular vulnerability assessments. There is also a stakeholder engagement aspect which will require you to collaborate with IT, operations and business teams to embed security practices, provide training and awareness programs to promote a security-first culture and manage relationships with external partners, vendors, and auditors when leading internal and external audits. You will need to be familiar with industry standards such as ISO 27001, Cyber Essentials, JSP 453 and JSP 440 Secure by Design. Due to the nature of this role, candidates must be sole British nationals and either hold or be eligible to hold SC clearance.
Aug 11, 2026
Full time
Our client in the Defence industry is looking for an Operation and Assurance Security Manager who will be responsible for developing, implementing and maintaining information security, risk management, and compliance frameworks. You will ensure that systems, processes and data are protected against threats whilst meeting regulatory and corporate governance requirements. In this role, you will set the direction for development of security policies, standards and procedures. You will oversee cybersecurity strategy, support security incidents and lead incident response. Driving continuous improvement, conducting regular vulnerability assessments. There is also a stakeholder engagement aspect which will require you to collaborate with IT, operations and business teams to embed security practices, provide training and awareness programs to promote a security-first culture and manage relationships with external partners, vendors, and auditors when leading internal and external audits. You will need to be familiar with industry standards such as ISO 27001, Cyber Essentials, JSP 453 and JSP 440 Secure by Design. Due to the nature of this role, candidates must be sole British nationals and either hold or be eligible to hold SC clearance.
Location: Etqan Global Academy, Doha, Qatar Nord Anglia Education is looking to recruit a Procurement Manager to join Etqan Global Academy in Doha, Qatar. We are looking for someone to lead and manage all procurement activities across the school, ensuring effective, compliant, and value-driven sourcing of goods and services that support operational excellence and high-quality learning environments. The role: We seek an individual to join as a Procurement Manager where your focus will be: Leading the development and execution of the school's procurement strategy aligned with school and regional objectives Developing annual procurement plans in collaboration with the Operations Manager, SLT and Finance Manager Driving value-for-money initiatives through competitive sourcing, benchmarking, and strategic negotiation Leading tendering processes in line with governance standards Negotiating and managing commercial contracts and supplier agreements Ensuring compliance with local regulations, internal financial controls, and Nord Anglia policies Maintaining accurate procurement documentation to support audit and governance requirements Building strong supplier relationships and monitoring performance to minimise operational risk Partnering with internal stakeholders to ensure timely sourcing and delivery of resources and services The Successful Candidate will possess: Bachelor's degree in Business, Supply Chain, Finance, or related discipline Professional procurement qualification (CIPS or equivalent preferred) Minimum 5+ years' experience in procurement, supply chain, or commercial roles Strong negotiation and contract management skills Strong financial acumen and analytical capability Experience working within structured governance and compliance frameworks Understanding of Qatar procurement regulations (preferred) Experience within education, hospitality, or service-based environments (desirable) Please see full job description here. About Us Nord Anglia Education is the world's leading international schools organisation. Our 80+ international schools are located in the Americas, Europe, China, Southeast Asia and the Middle East. Together, they educate more than 80,000 students from kindergarten through to the end of secondary education. We are driven by one unifying philosophy: we are ambitious for our students, our people and our family of schools. Our exclusive collaborations with prestigious institutions such as UNICEF, Massachusetts Institute of Technology (MIT), IMG Academy and the world-leading performing arts school Juilliard mean we're at the forefront of educational thinking, while creating life-changing experiences for students. By joining Nord Anglia Education you will become part of a committed and innovative team. As a member of the world's leading premium schools group you will be joining an active network of like-minded people across the world. To Apply On-line applications need to be directly through the Nord Anglia Education careers page and should include a CV. At Nord Anglia Education, we are an equal opportunities employer dedicated to creating a diverse and inclusive workforce. In our schools and offices around the world, we treat all colleagues fairly based on their skills and qualifications, without discrimination. We value individuals from all backgrounds, including those with different abilities and neurodivergent conditions, as well as those who identify with various protected characteristics. Nord Anglia Education is committed to ensuring the highest possible safeguarding standards in our schools and we expect every employee to share this commitment.
Aug 11, 2026
Full time
Location: Etqan Global Academy, Doha, Qatar Nord Anglia Education is looking to recruit a Procurement Manager to join Etqan Global Academy in Doha, Qatar. We are looking for someone to lead and manage all procurement activities across the school, ensuring effective, compliant, and value-driven sourcing of goods and services that support operational excellence and high-quality learning environments. The role: We seek an individual to join as a Procurement Manager where your focus will be: Leading the development and execution of the school's procurement strategy aligned with school and regional objectives Developing annual procurement plans in collaboration with the Operations Manager, SLT and Finance Manager Driving value-for-money initiatives through competitive sourcing, benchmarking, and strategic negotiation Leading tendering processes in line with governance standards Negotiating and managing commercial contracts and supplier agreements Ensuring compliance with local regulations, internal financial controls, and Nord Anglia policies Maintaining accurate procurement documentation to support audit and governance requirements Building strong supplier relationships and monitoring performance to minimise operational risk Partnering with internal stakeholders to ensure timely sourcing and delivery of resources and services The Successful Candidate will possess: Bachelor's degree in Business, Supply Chain, Finance, or related discipline Professional procurement qualification (CIPS or equivalent preferred) Minimum 5+ years' experience in procurement, supply chain, or commercial roles Strong negotiation and contract management skills Strong financial acumen and analytical capability Experience working within structured governance and compliance frameworks Understanding of Qatar procurement regulations (preferred) Experience within education, hospitality, or service-based environments (desirable) Please see full job description here. About Us Nord Anglia Education is the world's leading international schools organisation. Our 80+ international schools are located in the Americas, Europe, China, Southeast Asia and the Middle East. Together, they educate more than 80,000 students from kindergarten through to the end of secondary education. We are driven by one unifying philosophy: we are ambitious for our students, our people and our family of schools. Our exclusive collaborations with prestigious institutions such as UNICEF, Massachusetts Institute of Technology (MIT), IMG Academy and the world-leading performing arts school Juilliard mean we're at the forefront of educational thinking, while creating life-changing experiences for students. By joining Nord Anglia Education you will become part of a committed and innovative team. As a member of the world's leading premium schools group you will be joining an active network of like-minded people across the world. To Apply On-line applications need to be directly through the Nord Anglia Education careers page and should include a CV. At Nord Anglia Education, we are an equal opportunities employer dedicated to creating a diverse and inclusive workforce. In our schools and offices around the world, we treat all colleagues fairly based on their skills and qualifications, without discrimination. We value individuals from all backgrounds, including those with different abilities and neurodivergent conditions, as well as those who identify with various protected characteristics. Nord Anglia Education is committed to ensuring the highest possible safeguarding standards in our schools and we expect every employee to share this commitment.
An opportunity has arisen for an Lettings Negotiator / Lettings Consultant / Leasing Agent to join a well-established company managing shopping centres, specialising in retail asset management, leasing, and operations. As an Lettings Negotiator / Lettings Consultant / Leasing Agent, you will manage lettings activity, enquiries, listings, and vacant unit marketing across a varied property portfolio. This role offers a salary range of £30,000 - £39,000 and benefits. You will be responsible for Managing and maintaining property listings across key property portals Handling incoming lettings enquiries and supporting leasing processes Coordinating property viewings with prospective tenants Assisting with the marketing of vacant commercial units Liaising with tenants, prospective occupiers, and wider stakeholders Ensuring all listings remain accurate, engaging, and up to date Supporting sales-related property activity where required What we are looking for Previously worked as a Lettings Negotiator, Lettings Agent, Lettings Consultant, Lettings Coordinator, Estate Agent, Lettings Administration Manager, Leasing Agent a or in a similar role. Prior experience within lettings or estate agency environments Must have strong working knowledge of Zoopla and Rightmove Experience dealing with leasing and sales enquiries Strong customer service approach with clear and confident communication Highly organised with the ability to manage multiple properties and priorities Proactive mindset with good commercial awareness This is a great opportunity for an experienced lettings professional looking to take ownership of a busy and diverse property portfolio. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Aug 11, 2026
Full time
An opportunity has arisen for an Lettings Negotiator / Lettings Consultant / Leasing Agent to join a well-established company managing shopping centres, specialising in retail asset management, leasing, and operations. As an Lettings Negotiator / Lettings Consultant / Leasing Agent, you will manage lettings activity, enquiries, listings, and vacant unit marketing across a varied property portfolio. This role offers a salary range of £30,000 - £39,000 and benefits. You will be responsible for Managing and maintaining property listings across key property portals Handling incoming lettings enquiries and supporting leasing processes Coordinating property viewings with prospective tenants Assisting with the marketing of vacant commercial units Liaising with tenants, prospective occupiers, and wider stakeholders Ensuring all listings remain accurate, engaging, and up to date Supporting sales-related property activity where required What we are looking for Previously worked as a Lettings Negotiator, Lettings Agent, Lettings Consultant, Lettings Coordinator, Estate Agent, Lettings Administration Manager, Leasing Agent a or in a similar role. Prior experience within lettings or estate agency environments Must have strong working knowledge of Zoopla and Rightmove Experience dealing with leasing and sales enquiries Strong customer service approach with clear and confident communication Highly organised with the ability to manage multiple properties and priorities Proactive mindset with good commercial awareness This is a great opportunity for an experienced lettings professional looking to take ownership of a busy and diverse property portfolio. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Solution Architect - PAM/PAW 6 Months Hybrid/London - 2 days per week on site (Apply online only) per day (Inside IR35) My client in the telecommunications industry are looking for a Solution Architect to join their fast-paced team on an initial 6 month contract. The ideal candidate will have hands-on experience, structured thinking, strong communication skills, and the ability to operate in a complex enterprise environment. The selected candidate MUST HAVE Privileged Access Management/Privileged Access Workstations experience The Solution Architect will be responsible for defining and owning the end-to-end solution architecture for PAM and PAW across the programme. The role will ensure that the solution is secure, scalable, compliant, operationally supportable, and aligned with the business' enterprise architecture, security standards, and programme objectives. Key Responsibilities Own the end-to-end PAM / PAW solution architecture for the assigned workstream. Define the target-state architecture, including integration with identity platforms, network systems, access controls, monitoring, and operational tooling. Assess current-state privileged access processes and identify gaps, risks, and required changes. Translate business, security, operational, and compliance requirements into a practical solution architecture. Work closely with security, network, infrastructure, operations, and application teams to ensure architectural alignment. Define architecture principles, design patterns, security controls, and implementation guardrails. Support decision-making around PAM tooling, PAW standards, access models, and integration approaches. Ensure the solution supports audit, regulatory, and governance requirements. Identify architectural risks, dependencies, and constraints, and propose mitigation options. Provide technical leadership to designers, engineers, PMs, BAs, and delivery teams. Produce and maintain key architecture artefacts, including high-level designs, architecture diagrams, options papers, and decision records. Present solution options, recommendations, and risks to senior stakeholders and governance boards. Ensure the solution is fit for transition into BAU operations. Required Skills and Experience Strong experience as a Solution Architect in security, identity, network, or infrastructure programmes. Good understanding of Privileged Access Management concepts, including privileged accounts, session management, credential vaulting, least privilege, access approval workflows, and audit logging. Good understanding of Privileged Access Workstation concepts, including hardened workstations, admin tiers, secure access models, and separation of privileged and standard user activities. Experience working in complex enterprise or telecom environments. Strong understanding of network environments, operational support models, and security governance. Ability to convert complex security and operational requirements into practical solution designs. Experience working with senior stakeholders, architecture review boards, cyber security teams, and operations teams. Ability to take ownership, drive decisions, and remove ambiguity. Desirable Skills Experience with PAM tools such as CyberArk, BeyondTrust, Delinea, or similar. Experience with Microsoft security technologies, Active Directory, Entra ID, conditional access, device hardening, or endpoint management. Experience in Solution Architecture, separation, migration, divestment, or integration programmes. Knowledge of telecom network operations and privileged access controls. Expected Outcomes Approved PAM / PAW target architecture. Clear architecture decisions and design principles. Identified risks, dependencies, and mitigation plans. Architecture aligned with company security and operational standards. Solution ready for detailed design, delivery, and operational handover. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Aug 11, 2026
Contractor
Solution Architect - PAM/PAW 6 Months Hybrid/London - 2 days per week on site (Apply online only) per day (Inside IR35) My client in the telecommunications industry are looking for a Solution Architect to join their fast-paced team on an initial 6 month contract. The ideal candidate will have hands-on experience, structured thinking, strong communication skills, and the ability to operate in a complex enterprise environment. The selected candidate MUST HAVE Privileged Access Management/Privileged Access Workstations experience The Solution Architect will be responsible for defining and owning the end-to-end solution architecture for PAM and PAW across the programme. The role will ensure that the solution is secure, scalable, compliant, operationally supportable, and aligned with the business' enterprise architecture, security standards, and programme objectives. Key Responsibilities Own the end-to-end PAM / PAW solution architecture for the assigned workstream. Define the target-state architecture, including integration with identity platforms, network systems, access controls, monitoring, and operational tooling. Assess current-state privileged access processes and identify gaps, risks, and required changes. Translate business, security, operational, and compliance requirements into a practical solution architecture. Work closely with security, network, infrastructure, operations, and application teams to ensure architectural alignment. Define architecture principles, design patterns, security controls, and implementation guardrails. Support decision-making around PAM tooling, PAW standards, access models, and integration approaches. Ensure the solution supports audit, regulatory, and governance requirements. Identify architectural risks, dependencies, and constraints, and propose mitigation options. Provide technical leadership to designers, engineers, PMs, BAs, and delivery teams. Produce and maintain key architecture artefacts, including high-level designs, architecture diagrams, options papers, and decision records. Present solution options, recommendations, and risks to senior stakeholders and governance boards. Ensure the solution is fit for transition into BAU operations. Required Skills and Experience Strong experience as a Solution Architect in security, identity, network, or infrastructure programmes. Good understanding of Privileged Access Management concepts, including privileged accounts, session management, credential vaulting, least privilege, access approval workflows, and audit logging. Good understanding of Privileged Access Workstation concepts, including hardened workstations, admin tiers, secure access models, and separation of privileged and standard user activities. Experience working in complex enterprise or telecom environments. Strong understanding of network environments, operational support models, and security governance. Ability to convert complex security and operational requirements into practical solution designs. Experience working with senior stakeholders, architecture review boards, cyber security teams, and operations teams. Ability to take ownership, drive decisions, and remove ambiguity. Desirable Skills Experience with PAM tools such as CyberArk, BeyondTrust, Delinea, or similar. Experience with Microsoft security technologies, Active Directory, Entra ID, conditional access, device hardening, or endpoint management. Experience in Solution Architecture, separation, migration, divestment, or integration programmes. Knowledge of telecom network operations and privileged access controls. Expected Outcomes Approved PAM / PAW target architecture. Clear architecture decisions and design principles. Identified risks, dependencies, and mitigation plans. Architecture aligned with company security and operational standards. Solution ready for detailed design, delivery, and operational handover. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Pure Resourcing Solutions Limited
Great Abington, Cambridgeshire
Part-Time Senior Administrator / PA (Fixed-Term Contract) Part-Time 25-28 Hours per Week Fully Office-Based FTC Until March 2027 Based in south Cambridgeshire Salary: Circa 40,000 FTE Our client, a successful and growing organisation, is seeking an experienced and highly adaptable Senior Administrator / PA to join their team on a fixed-term contract through to March 2027. This is a varied and hands-on position supporting a busy leadership team in a fast-paced environment where no two days are the same. The successful candidate will thrive on managing changing priorities, keeping operations running smoothly and providing first-class administrative support across the business. The role offers flexibility around working hours, making it an excellent opportunity for someone looking to work around school hours while remaining in a rewarding and professional position. The Role Responsibilities will include: Providing comprehensive administrative support to senior leadership Complex diary and meeting management Coordinating travel arrangements and itineraries Organising board and investor meetings Preparing meeting documentation and presentations Acting as the first point of contact for visitors and guests Managing office and facilities administration Supporting with basic HR administration Assisting with routine finance and operational tasks Ensuring the smooth day-to-day running of the office About You We are looking for a proactive, organised and resilient individual who enjoys variety and can confidently juggle multiple priorities. You will likely have previous experience as a: Executive Assistant (EA) Personal Assistant (PA) Senior Administrator Office Manager You will also have: Excellent organisational and time management skills The ability to adapt quickly in a changing and sometimes fast-moving environment Strong communication and stakeholder management skills Experience supporting senior leaders and executives Confidence liaising with board members and investors Strong Microsoft Office skills, including Outlook, Word, Excel and PowerPoint A professional and welcoming approach when dealing with visitors and external stakeholders What's on Offer? Fixed-term contract until March 2027 Part-time hours (25-28 hours per week) Flexibility around working patterns and school hours An engaging and varied position with significant exposure to senior leadership Salary of circa 40,000 FTE If you are an experienced EA, PA or senior administrator who enjoys a broad role and excels in a busy environment, we'd love to hear from you.
Aug 11, 2026
Contractor
Part-Time Senior Administrator / PA (Fixed-Term Contract) Part-Time 25-28 Hours per Week Fully Office-Based FTC Until March 2027 Based in south Cambridgeshire Salary: Circa 40,000 FTE Our client, a successful and growing organisation, is seeking an experienced and highly adaptable Senior Administrator / PA to join their team on a fixed-term contract through to March 2027. This is a varied and hands-on position supporting a busy leadership team in a fast-paced environment where no two days are the same. The successful candidate will thrive on managing changing priorities, keeping operations running smoothly and providing first-class administrative support across the business. The role offers flexibility around working hours, making it an excellent opportunity for someone looking to work around school hours while remaining in a rewarding and professional position. The Role Responsibilities will include: Providing comprehensive administrative support to senior leadership Complex diary and meeting management Coordinating travel arrangements and itineraries Organising board and investor meetings Preparing meeting documentation and presentations Acting as the first point of contact for visitors and guests Managing office and facilities administration Supporting with basic HR administration Assisting with routine finance and operational tasks Ensuring the smooth day-to-day running of the office About You We are looking for a proactive, organised and resilient individual who enjoys variety and can confidently juggle multiple priorities. You will likely have previous experience as a: Executive Assistant (EA) Personal Assistant (PA) Senior Administrator Office Manager You will also have: Excellent organisational and time management skills The ability to adapt quickly in a changing and sometimes fast-moving environment Strong communication and stakeholder management skills Experience supporting senior leaders and executives Confidence liaising with board members and investors Strong Microsoft Office skills, including Outlook, Word, Excel and PowerPoint A professional and welcoming approach when dealing with visitors and external stakeholders What's on Offer? Fixed-term contract until March 2027 Part-time hours (25-28 hours per week) Flexibility around working patterns and school hours An engaging and varied position with significant exposure to senior leadership Salary of circa 40,000 FTE If you are an experienced EA, PA or senior administrator who enjoys a broad role and excels in a busy environment, we'd love to hear from you.
Build & Own the Whole Service Operation. Not Just the Queue Most Service Delivery Manager roles ask you to maintain what's already there. This one doesn't. We're looking for an experienced MSP Service Delivery Manager to take ownership of our Managed Services operation, strengthen how we deliver support, develop our people and build a more proactive, customer-focused service that scales with our growth. You'll have genuine authority to improve service delivery, develop people, refine operational processes and work directly alongside our CTO to shape the future of our Managed Services business. If you've ever wanted the opportunity to build and improve an MSP rather than simply maintain one, we'd love to hear from you. The Role at a Glance Technical Service Delivery Manager Aston Cross, Birmingham Office Based Initially (3 6 Months) Hybrid Working Thereafter (Subject to Successful Onboarding, Performance & Business Requirements) £60,000 - £65,000 DOE + Company Benefits Permanent Full Time Reporting to: CTO Product / Service: Managed IT Services Microsoft Cloud Cyber Security Digital Transformation Pedigree: Growing Managed Services Provider specialising in Microsoft Cloud & Digital Transformation Your Background / Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer Success, Incident Management, Team Leadership Who We Are Nexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber Security, AI, Automation and Digital Transformation. We help ambitious organisations modernise, secure and optimise their technology through a combination of strategic consultancy, managed services and technical expertise. Alongside our Managed Services business, we're recognised as one of the UK's leading Actionstep implementation partners, supporting legal, professional services and other ambitious organisations with technology that enables long-term growth. We're a collaborative, ambitious business where ownership is encouraged, good ideas are welcomed and people genuinely enjoy working together. The Opportunity We're specifically looking for someone who has already led Service Delivery within an MSP and can demonstrate how they've improved or transformed a service operation before. You'll inherit a solid foundation with genuine opportunity to improve how we operate, developing a more proactive, accountable and customer-focused service operation. You'll lead our Service Desk, Escalation and Centralised Services teams while working closely with the CTO to improve operational maturity, strengthen customer experience and support the continued growth of the business. Whilst you'll have strong technical credibility, this is not a hands-on engineering role. Instead, you'll lead the people, processes and service operations that enable our technical teams to perform at their best. What You'll Be Doing Service Leadership • Lead the day-to-day operation of our 1st, 2nd and Escalation Support teams. • Oversee Centralised Services including monitoring, patching, backup, alerting and security tooling. • Improve ticket ownership, SLA performance, customer satisfaction and operational efficiency. • Reduce unnecessary escalations through improved workflows, coaching and service standards. Customer Service & Operational Excellence • Lead major incidents, customer escalations and service recovery activities. • Become a trusted operational contact for key Managed Service customers. • Deliver service reviews, performance reporting and continual service improvement initiatives. • Drive problem management and root cause analysis to reduce recurring issues. Service Improvement • Assess the current operation and build a practical roadmap for continual improvement. • Improve HaloPSA workflows, SLAs, automation, reporting, dashboards and service data quality. • Introduce better documentation, knowledge management and operational processes. • Identify opportunities to automate repetitive activities and improve service maturity. Leadership & People Development • Coach, mentor and develop Service Desk engineers and team leaders. • Conduct one-to-ones, performance reviews and capability planning. • Build a culture of ownership, accountability and continuous improvement. • Support recruitment and succession planning as the business grows. Projects & Customer Onboarding • Coordinate operational delivery for new customer onboarding and Managed Service transitions. • Work closely with Sales, Projects and Technical teams to ensure seamless customer handovers. • Support pre-sales activity by providing operational expertise and service insight. • Coordinate project delivery from a service perspective while working alongside technical specialists responsible for solution design. About You You're an experienced MSP Service Delivery leader who enjoys improving operations rather than simply maintaining them. You understand how to balance customer expectations, technical capability and commercial priorities while developing high-performing teams that consistently deliver excellent service. You'll probably bring: • Proven experience leading Service Delivery within a Managed Service Provider. • Demonstrable experience improving, transforming or rebuilding an MSP Service Desk or Managed Services operation. • Strong leadership experience across 1st Line, 2nd Line and Escalation teams. • Deep hands-on experience with HaloPSA (strongly preferred) or another leading PSA platform, including configuring workflows, SLAs, queues, automation, dashboards and reporting. • Experience managing SLAs, KPIs, customer satisfaction and service performance. • Strong incident, escalation and problem management experience. • Good working knowledge of ITIL service management principles (certification advantageous). • Broad technical understanding across Microsoft 365, Azure, Windows Server, Active Directory, Entra ID, Intune, Microsoft Defender, networking, backup/disaster recovery and modern RMM platforms (NinjaOne experience advantageous). • Strong customer-facing communication and stakeholder management skills. • Commercial awareness with experience supporting customer onboarding, service transitions and pre-sales activities. • Experience supporting legal, professional services or other regulated environments would be advantageous. Why Join Nexian? This is an opportunity to genuinely shape how our Managed Services function operates. Rather than inheriting a mature operation, you'll have the autonomy to improve processes, develop people and create a service operation capable of supporting our ambitious growth plans. Alongside a competitive salary you'll enjoy: • £60,000 - £65,000 DOE. • Hybrid working following successful onboarding, subject to performance and business requirements. • Company pension. • Career progression opportunities. • Direct access to senior leadership. • Genuine autonomy and ownership. • Opportunity to shape a growing Managed Services business. • Supportive, collaborative culture. Your Experience May Include Technical Service Delivery Manager, IT Service Delivery Manager, Managed Services Manager, MSP Operations Manager, Service Desk Manager, IT Operations Manager, Head of Service Delivery, Technical Operations Manager or Service Operations Manager. Apply Now If you're ready to build, improve and lead a Managed Services operation where your ideas, leadership and experience will genuinely shape the future of the business, we'd love to hear from you. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
Aug 11, 2026
Full time
Build & Own the Whole Service Operation. Not Just the Queue Most Service Delivery Manager roles ask you to maintain what's already there. This one doesn't. We're looking for an experienced MSP Service Delivery Manager to take ownership of our Managed Services operation, strengthen how we deliver support, develop our people and build a more proactive, customer-focused service that scales with our growth. You'll have genuine authority to improve service delivery, develop people, refine operational processes and work directly alongside our CTO to shape the future of our Managed Services business. If you've ever wanted the opportunity to build and improve an MSP rather than simply maintain one, we'd love to hear from you. The Role at a Glance Technical Service Delivery Manager Aston Cross, Birmingham Office Based Initially (3 6 Months) Hybrid Working Thereafter (Subject to Successful Onboarding, Performance & Business Requirements) £60,000 - £65,000 DOE + Company Benefits Permanent Full Time Reporting to: CTO Product / Service: Managed IT Services Microsoft Cloud Cyber Security Digital Transformation Pedigree: Growing Managed Services Provider specialising in Microsoft Cloud & Digital Transformation Your Background / Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer Success, Incident Management, Team Leadership Who We Are Nexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber Security, AI, Automation and Digital Transformation. We help ambitious organisations modernise, secure and optimise their technology through a combination of strategic consultancy, managed services and technical expertise. Alongside our Managed Services business, we're recognised as one of the UK's leading Actionstep implementation partners, supporting legal, professional services and other ambitious organisations with technology that enables long-term growth. We're a collaborative, ambitious business where ownership is encouraged, good ideas are welcomed and people genuinely enjoy working together. The Opportunity We're specifically looking for someone who has already led Service Delivery within an MSP and can demonstrate how they've improved or transformed a service operation before. You'll inherit a solid foundation with genuine opportunity to improve how we operate, developing a more proactive, accountable and customer-focused service operation. You'll lead our Service Desk, Escalation and Centralised Services teams while working closely with the CTO to improve operational maturity, strengthen customer experience and support the continued growth of the business. Whilst you'll have strong technical credibility, this is not a hands-on engineering role. Instead, you'll lead the people, processes and service operations that enable our technical teams to perform at their best. What You'll Be Doing Service Leadership • Lead the day-to-day operation of our 1st, 2nd and Escalation Support teams. • Oversee Centralised Services including monitoring, patching, backup, alerting and security tooling. • Improve ticket ownership, SLA performance, customer satisfaction and operational efficiency. • Reduce unnecessary escalations through improved workflows, coaching and service standards. Customer Service & Operational Excellence • Lead major incidents, customer escalations and service recovery activities. • Become a trusted operational contact for key Managed Service customers. • Deliver service reviews, performance reporting and continual service improvement initiatives. • Drive problem management and root cause analysis to reduce recurring issues. Service Improvement • Assess the current operation and build a practical roadmap for continual improvement. • Improve HaloPSA workflows, SLAs, automation, reporting, dashboards and service data quality. • Introduce better documentation, knowledge management and operational processes. • Identify opportunities to automate repetitive activities and improve service maturity. Leadership & People Development • Coach, mentor and develop Service Desk engineers and team leaders. • Conduct one-to-ones, performance reviews and capability planning. • Build a culture of ownership, accountability and continuous improvement. • Support recruitment and succession planning as the business grows. Projects & Customer Onboarding • Coordinate operational delivery for new customer onboarding and Managed Service transitions. • Work closely with Sales, Projects and Technical teams to ensure seamless customer handovers. • Support pre-sales activity by providing operational expertise and service insight. • Coordinate project delivery from a service perspective while working alongside technical specialists responsible for solution design. About You You're an experienced MSP Service Delivery leader who enjoys improving operations rather than simply maintaining them. You understand how to balance customer expectations, technical capability and commercial priorities while developing high-performing teams that consistently deliver excellent service. You'll probably bring: • Proven experience leading Service Delivery within a Managed Service Provider. • Demonstrable experience improving, transforming or rebuilding an MSP Service Desk or Managed Services operation. • Strong leadership experience across 1st Line, 2nd Line and Escalation teams. • Deep hands-on experience with HaloPSA (strongly preferred) or another leading PSA platform, including configuring workflows, SLAs, queues, automation, dashboards and reporting. • Experience managing SLAs, KPIs, customer satisfaction and service performance. • Strong incident, escalation and problem management experience. • Good working knowledge of ITIL service management principles (certification advantageous). • Broad technical understanding across Microsoft 365, Azure, Windows Server, Active Directory, Entra ID, Intune, Microsoft Defender, networking, backup/disaster recovery and modern RMM platforms (NinjaOne experience advantageous). • Strong customer-facing communication and stakeholder management skills. • Commercial awareness with experience supporting customer onboarding, service transitions and pre-sales activities. • Experience supporting legal, professional services or other regulated environments would be advantageous. Why Join Nexian? This is an opportunity to genuinely shape how our Managed Services function operates. Rather than inheriting a mature operation, you'll have the autonomy to improve processes, develop people and create a service operation capable of supporting our ambitious growth plans. Alongside a competitive salary you'll enjoy: • £60,000 - £65,000 DOE. • Hybrid working following successful onboarding, subject to performance and business requirements. • Company pension. • Career progression opportunities. • Direct access to senior leadership. • Genuine autonomy and ownership. • Opportunity to shape a growing Managed Services business. • Supportive, collaborative culture. Your Experience May Include Technical Service Delivery Manager, IT Service Delivery Manager, Managed Services Manager, MSP Operations Manager, Service Desk Manager, IT Operations Manager, Head of Service Delivery, Technical Operations Manager or Service Operations Manager. Apply Now If you're ready to build, improve and lead a Managed Services operation where your ideas, leadership and experience will genuinely shape the future of the business, we'd love to hear from you. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
Lloyd Recruitment - East Grinstead
Fetcham, Surrey
Lloyd Recruitment Services is thrilled to collaborate with a leading medical company in Leatherhead who are seeking a dedicated Medical Receptionist to join their team on a fulltime, permanent basis. Position overview: As a Medical Receptionist, you will play a vital role in various essential processes that drive the business. Your responsibilities will include maintaining direct communication with the Medical Director, Managers, Customers, Suppliers, and other external Stakeholders. This hands-on role involves close involvement in the day-to-day operations of the company. This role offers you the chance to work with a company that makes a real impact on patients' lives. What's in it for you as a Medical Receptionist: Competitive salary DOE Fulltime: 37.5 hours/week, Monday to Friday 25 days plus bank holidays on top! Private medical insurance 5% pension contribution Great company benefits Medical Receptionist Key responsibilities: Manage patient care from consultation to surgery, ensuring a smooth journey Take ownership of assigned patients, maintaining their records and meeting conversion rate goals Handle challenging patient situations collaboratively with senior managers Anticipate and address patient concerns throughout their treatment for a personalised experience Ensure efficient patient flow and manage wait times Maintain a welcoming reception environment for exceptional customer service Key requirements: Previous office telephone handling experience Outgoing and confident with problem-solving skills Excellent written and verbal communication Strong organisational skills Polite and team-oriented Willingness to learn and take on responsibility Extra Information: Refer a friend and earn up to 500 (see website for details) Due to high application volumes, only shortlisted candidates will be contacted. If you don't hear from us within 5 days, please assume you have not been successful. By applying, you accept Lloyd Recruitment Services' Privacy and GDPR Policy (see website) Lloyd Recruitment Services acts as an employment agency for this vacancy and is an equal opportunity employer.
Aug 11, 2026
Full time
Lloyd Recruitment Services is thrilled to collaborate with a leading medical company in Leatherhead who are seeking a dedicated Medical Receptionist to join their team on a fulltime, permanent basis. Position overview: As a Medical Receptionist, you will play a vital role in various essential processes that drive the business. Your responsibilities will include maintaining direct communication with the Medical Director, Managers, Customers, Suppliers, and other external Stakeholders. This hands-on role involves close involvement in the day-to-day operations of the company. This role offers you the chance to work with a company that makes a real impact on patients' lives. What's in it for you as a Medical Receptionist: Competitive salary DOE Fulltime: 37.5 hours/week, Monday to Friday 25 days plus bank holidays on top! Private medical insurance 5% pension contribution Great company benefits Medical Receptionist Key responsibilities: Manage patient care from consultation to surgery, ensuring a smooth journey Take ownership of assigned patients, maintaining their records and meeting conversion rate goals Handle challenging patient situations collaboratively with senior managers Anticipate and address patient concerns throughout their treatment for a personalised experience Ensure efficient patient flow and manage wait times Maintain a welcoming reception environment for exceptional customer service Key requirements: Previous office telephone handling experience Outgoing and confident with problem-solving skills Excellent written and verbal communication Strong organisational skills Polite and team-oriented Willingness to learn and take on responsibility Extra Information: Refer a friend and earn up to 500 (see website for details) Due to high application volumes, only shortlisted candidates will be contacted. If you don't hear from us within 5 days, please assume you have not been successful. By applying, you accept Lloyd Recruitment Services' Privacy and GDPR Policy (see website) Lloyd Recruitment Services acts as an employment agency for this vacancy and is an equal opportunity employer.
Description The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus within the Swimming Pool will cover accommodation primarily on our intake days on Monday and Friday and will work in our Splash Waterworld for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based. Ensuring team are being coached to deliver key targets linked to the department - e.g. retail upselling Responsibility for CAFF audits in accommodation Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc. Driving add on sales and promotions where appropriate Ensuring all stock/ proposition is available for guests. Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. Ensuring any guest feedback is captured. Monitors NPS and takes action where possible on guest feedback. Coach and develop the team to ensure departmental plans are met. Be a champion of the Butlin's Values and Leadership Behaviours. Ensure we always have a focus on RPRPRT in the way we rota team. Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively. Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. Be the front facing, operational delivery responsible person - turning audits and observations into action. Supervisor Plus - Splash Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest focused operation of our Splash pool. The following areas outline the key expectations for this part of the role: Pool Operations Supervise the day-to-day operation of the swimming pool and associated leisure facilities. Ensure the pool area operates in line with health, safety and safeguarding procedures. Conduct regular poolside supervision and ensure lifeguarding coverage at all times. Support the delivery of pool activities, sessions and guest experiences. Team Leadership Supervise and support lifeguards and pool team members during shifts. Provide guidance, coaching and on-the-job training. Allocate daily duties and ensure adequate staffing levels. Support recruitment, onboarding and performance management where required. Health & Safety Ensure compliance with relevant safety legislation and industry standards (e.g., pool safety operating procedures). Carry out routine safety checks of the pool, plant room and surrounding areas. Respond to emergencies and incidents in line with emergency action plans. Maintain accurate records including pool tests, safety checks and incident reports. Guest Experience Deliver a friendly and welcoming environment for guests. Support guests with queries and ensure safe use of facilities. Deal professionally with guest feedback or concerns. Promote a positive, family-friendly atmosphere. Splash Standards Maintain high standards of cleanliness and presentation throughout the pool area. Ensure equipment is safe, maintained and stored correctly. Work closely with maintenance teams regarding any technical or facility issues. Key Responsibilities Audits completed in accommodation & other departments Team training compliance across departments Health, Safety & Compliance Audits Guest NPS & Feedback Improved ENPS Retail Spend - responsible for making sure there is good stock processes/ upselling taking place/ coaching people trying to deliver Right People, Right Place, Right Time in all key areas About You Excellent leadership skills with the ability to coach and support team in delivering key objectives Strong attention to detail to be able to support with all audit/ observation-based activity. Strong experience of being guest/ customer facing and dealing with a range of queries and sometimes complaints directly Experience of generating new opportunities through sales and promotions or new initiatives to support with key objectives. Experience in working with multi skilled team to support other areas of the business based on guest demand. Demonstratable experience of leading teams to success, this includes proficiency in: Managing performance. Coaching team. Delivering team training. Setting standards and role modelling this behaviour. Excellent ability to communicate effectively at all levels. Able to manage multiple priorities and can adapt quickly to changing requirements. Splash NPQL or Equivalent Qualification Previous experience in a swimming pool environment Strong knowledge of pool safety About Butlin's Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture. As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!
Aug 11, 2026
Full time
Description The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus within the Swimming Pool will cover accommodation primarily on our intake days on Monday and Friday and will work in our Splash Waterworld for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based. Ensuring team are being coached to deliver key targets linked to the department - e.g. retail upselling Responsibility for CAFF audits in accommodation Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc. Driving add on sales and promotions where appropriate Ensuring all stock/ proposition is available for guests. Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. Ensuring any guest feedback is captured. Monitors NPS and takes action where possible on guest feedback. Coach and develop the team to ensure departmental plans are met. Be a champion of the Butlin's Values and Leadership Behaviours. Ensure we always have a focus on RPRPRT in the way we rota team. Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively. Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. Be the front facing, operational delivery responsible person - turning audits and observations into action. Supervisor Plus - Splash Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest focused operation of our Splash pool. The following areas outline the key expectations for this part of the role: Pool Operations Supervise the day-to-day operation of the swimming pool and associated leisure facilities. Ensure the pool area operates in line with health, safety and safeguarding procedures. Conduct regular poolside supervision and ensure lifeguarding coverage at all times. Support the delivery of pool activities, sessions and guest experiences. Team Leadership Supervise and support lifeguards and pool team members during shifts. Provide guidance, coaching and on-the-job training. Allocate daily duties and ensure adequate staffing levels. Support recruitment, onboarding and performance management where required. Health & Safety Ensure compliance with relevant safety legislation and industry standards (e.g., pool safety operating procedures). Carry out routine safety checks of the pool, plant room and surrounding areas. Respond to emergencies and incidents in line with emergency action plans. Maintain accurate records including pool tests, safety checks and incident reports. Guest Experience Deliver a friendly and welcoming environment for guests. Support guests with queries and ensure safe use of facilities. Deal professionally with guest feedback or concerns. Promote a positive, family-friendly atmosphere. Splash Standards Maintain high standards of cleanliness and presentation throughout the pool area. Ensure equipment is safe, maintained and stored correctly. Work closely with maintenance teams regarding any technical or facility issues. Key Responsibilities Audits completed in accommodation & other departments Team training compliance across departments Health, Safety & Compliance Audits Guest NPS & Feedback Improved ENPS Retail Spend - responsible for making sure there is good stock processes/ upselling taking place/ coaching people trying to deliver Right People, Right Place, Right Time in all key areas About You Excellent leadership skills with the ability to coach and support team in delivering key objectives Strong attention to detail to be able to support with all audit/ observation-based activity. Strong experience of being guest/ customer facing and dealing with a range of queries and sometimes complaints directly Experience of generating new opportunities through sales and promotions or new initiatives to support with key objectives. Experience in working with multi skilled team to support other areas of the business based on guest demand. Demonstratable experience of leading teams to success, this includes proficiency in: Managing performance. Coaching team. Delivering team training. Setting standards and role modelling this behaviour. Excellent ability to communicate effectively at all levels. Able to manage multiple priorities and can adapt quickly to changing requirements. Splash NPQL or Equivalent Qualification Previous experience in a swimming pool environment Strong knowledge of pool safety About Butlin's Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture. As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!
Fundraising Campaign Project Manager: Masterplan Full-time Hybrid (at least 4 days per week on-site in Bloomsbury, London) Permanent £49,829 per annum Application deadline: 23:59 on Sunday, 6 September 2026 About the role The British Museum is embarking on one of the most significant cultural redevelopment projects undertaken anywhere in the world. Our £1 billion Masterplan programme will transform the Museum, from visitor experience to our permanent exhibitions and how we document our collections, while ensuring that our collections remain accessible to millions of visitors and future generations. To help deliver this vision, we are seeking an experienced Masterplan Campaign Project Manager to play a pivotal role in enabling and coordinating a major fundraising campaign of national and international significance. This is an exciting opportunity for a fundraising professional with strong project management expertise to work alongside senior leaders, philanthropists, campaign specialists and colleagues across the Museum, helping to build the systems, processes and momentum that will support the next phase of this transformational programme. You'll join a collaborative and ambitious Development team and have the chance to: Work on a campaign of exceptional scale and significance. Collaborate with senior leaders, trustees and fundraising professionals. Develop innovative fundraising propositions linked to an internationally renowned cultural programme. Make a lasting contribution to the future of the British Museum and the millions of people who engage with it every year. If you're a highly organised fundraising or development professional who enjoys bringing people, projects and ideas together to achieve ambitious goals, we'd love to hear from you. About you Significant experience of working within fundraising operations, campaign management or development teams with an understanding of fundraising best practice and donor engagement. Experience supporting or leading major fundraising campaigns. Experience with capital project fundraising campaigns would be advantageous. Excellent project management, planning and organisational skills with the ability to analyse financial information quickly and accurately. Strong IT and financial literacy skills Strong analytical abilities and attention to detail. Experience delivering collateral for fundraising campaigns and donor packages and proposals. Experience of governance, reporting and stakeholder management in a complex environment. Able to prioritise effectively with the ability to work under pressure and to deadlines. Key areas of responsibility Provide project management leadership for the Masterplan fundraising Campaign, ensuring activity is aligned with strategic priorities, timelines and budgets. Coordinate campaign activity across philanthropy, corporate partnerships, events and operations teams. Drive campaign planning, reporting, governance and performance monitoring. Develop and maintain compelling campaign propositions, cases for support and donor materials. Support senior leadership, steering groups and trustees with campaign reporting and governance processes. Manage consultants and suppliers, ensuring delivery against campaign objectives. Work collaboratively across the Museum to identify funding opportunities and develop high-value fundraising propositions. Help establish effective ways of working across a large and complex stakeholder landscape. The Masterplan The British Museum is undertaking its biggest transformation since its founding nearly 300 years ago. This physical and intellectual transformation includes large scale building and gallery transformation, new ways of connecting with audiences and different ways of working. As we look towards this exciting future, we remain guided by the words of our founder Hans Sloane - who dreamed of a museum connecting all arts and sciences, which would be accessible to everyone, everywhere. Benefits At the British Museum, we believe our people are at the heart of everything we do and have designed a benefits package that goes beyond the ordinary. Our full list of benefits can be found here, but we've outlined some highlights below: Free exhibition entry for you and guests, exclusive private views, ICOM and reciprocal museum access. Civil Service Pension Scheme defined benefit with 28.97% employer contribution. 25 days' annual leave plus bank holidays and 2.5 privilege days (and +5 days after 10 years). Learning and development through courses, mentoring and Athena as well as support for professional qualifications. Employee Assistance Programme available 24/7 for counselling, wellbeing support and more. Enhanced parental leave including maternity, paternity, adoption and shared parental leave. Support for carers through Employers for Carers. Our Values Our values drive everything we do, from how we handle our objects to how we work in our team to fostering a culture where everyone feels heard and empowered: Care Deeply Embrace the Unknown Spark Curiosity Value Many Voices These are a core part of how we recruit. Throughout the application, interview and selection process, we look for examples of how candidates demonstrate these behaviours in their own work and experiences. We encourage you to familiarise yourself with our values and reflect them in your application. Additional details If you have any additional needs that we should be aware of to support you with your application, please provide details Right to Work: The British Museum holds a Skilled Worker sponsor licence. Applicants are responsible for determining whether the advertised salary and role meet current UKVI sponsorship requirements and for ensuring they have, or can obtain, the appropriate right to work in the UK. The Museum cannot provide immigration advice, and eligibility should be checked before submitting an application. The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.
Aug 11, 2026
Full time
Fundraising Campaign Project Manager: Masterplan Full-time Hybrid (at least 4 days per week on-site in Bloomsbury, London) Permanent £49,829 per annum Application deadline: 23:59 on Sunday, 6 September 2026 About the role The British Museum is embarking on one of the most significant cultural redevelopment projects undertaken anywhere in the world. Our £1 billion Masterplan programme will transform the Museum, from visitor experience to our permanent exhibitions and how we document our collections, while ensuring that our collections remain accessible to millions of visitors and future generations. To help deliver this vision, we are seeking an experienced Masterplan Campaign Project Manager to play a pivotal role in enabling and coordinating a major fundraising campaign of national and international significance. This is an exciting opportunity for a fundraising professional with strong project management expertise to work alongside senior leaders, philanthropists, campaign specialists and colleagues across the Museum, helping to build the systems, processes and momentum that will support the next phase of this transformational programme. You'll join a collaborative and ambitious Development team and have the chance to: Work on a campaign of exceptional scale and significance. Collaborate with senior leaders, trustees and fundraising professionals. Develop innovative fundraising propositions linked to an internationally renowned cultural programme. Make a lasting contribution to the future of the British Museum and the millions of people who engage with it every year. If you're a highly organised fundraising or development professional who enjoys bringing people, projects and ideas together to achieve ambitious goals, we'd love to hear from you. About you Significant experience of working within fundraising operations, campaign management or development teams with an understanding of fundraising best practice and donor engagement. Experience supporting or leading major fundraising campaigns. Experience with capital project fundraising campaigns would be advantageous. Excellent project management, planning and organisational skills with the ability to analyse financial information quickly and accurately. Strong IT and financial literacy skills Strong analytical abilities and attention to detail. Experience delivering collateral for fundraising campaigns and donor packages and proposals. Experience of governance, reporting and stakeholder management in a complex environment. Able to prioritise effectively with the ability to work under pressure and to deadlines. Key areas of responsibility Provide project management leadership for the Masterplan fundraising Campaign, ensuring activity is aligned with strategic priorities, timelines and budgets. Coordinate campaign activity across philanthropy, corporate partnerships, events and operations teams. Drive campaign planning, reporting, governance and performance monitoring. Develop and maintain compelling campaign propositions, cases for support and donor materials. Support senior leadership, steering groups and trustees with campaign reporting and governance processes. Manage consultants and suppliers, ensuring delivery against campaign objectives. Work collaboratively across the Museum to identify funding opportunities and develop high-value fundraising propositions. Help establish effective ways of working across a large and complex stakeholder landscape. The Masterplan The British Museum is undertaking its biggest transformation since its founding nearly 300 years ago. This physical and intellectual transformation includes large scale building and gallery transformation, new ways of connecting with audiences and different ways of working. As we look towards this exciting future, we remain guided by the words of our founder Hans Sloane - who dreamed of a museum connecting all arts and sciences, which would be accessible to everyone, everywhere. Benefits At the British Museum, we believe our people are at the heart of everything we do and have designed a benefits package that goes beyond the ordinary. Our full list of benefits can be found here, but we've outlined some highlights below: Free exhibition entry for you and guests, exclusive private views, ICOM and reciprocal museum access. Civil Service Pension Scheme defined benefit with 28.97% employer contribution. 25 days' annual leave plus bank holidays and 2.5 privilege days (and +5 days after 10 years). Learning and development through courses, mentoring and Athena as well as support for professional qualifications. Employee Assistance Programme available 24/7 for counselling, wellbeing support and more. Enhanced parental leave including maternity, paternity, adoption and shared parental leave. Support for carers through Employers for Carers. Our Values Our values drive everything we do, from how we handle our objects to how we work in our team to fostering a culture where everyone feels heard and empowered: Care Deeply Embrace the Unknown Spark Curiosity Value Many Voices These are a core part of how we recruit. Throughout the application, interview and selection process, we look for examples of how candidates demonstrate these behaviours in their own work and experiences. We encourage you to familiarise yourself with our values and reflect them in your application. Additional details If you have any additional needs that we should be aware of to support you with your application, please provide details Right to Work: The British Museum holds a Skilled Worker sponsor licence. Applicants are responsible for determining whether the advertised salary and role meet current UKVI sponsorship requirements and for ensuring they have, or can obtain, the appropriate right to work in the UK. The Museum cannot provide immigration advice, and eligibility should be checked before submitting an application. The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.
Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. As an Area Manager, you'll make sure your site is running as smoothly as it should so that we can meet customer demand. You will be leading a team that helps keep our operations safe, efficient, and of a high quality and taking on a number of projects across our network to drive productivity. Key job responsibilities - Create, oversee, and drive a culture of safety and wellbeing - Analyse and implement changes to keep quality and productivity at a consistently high level - Oversee projects to streamline processes, optimize productivity and increase quality of service for customers within your area of responsibility - Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence - Work collaboratively with management-level colleagues to standardize shift practices A day in the life You'll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You'll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. You'll also be a role model and mentor to new managers. BASIC QUALIFICATIONS - Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams - Experience using data to influence business decisions - Experience in English-language communication skills, both written and verbal - Advanced degree, or Bachelor's degree - Experience in people management PREFERRED QUALIFICATIONS - Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we'd love to hear from you. - Experience in a logistical working environment - Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment) Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Aug 11, 2026
Full time
Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. As an Area Manager, you'll make sure your site is running as smoothly as it should so that we can meet customer demand. You will be leading a team that helps keep our operations safe, efficient, and of a high quality and taking on a number of projects across our network to drive productivity. Key job responsibilities - Create, oversee, and drive a culture of safety and wellbeing - Analyse and implement changes to keep quality and productivity at a consistently high level - Oversee projects to streamline processes, optimize productivity and increase quality of service for customers within your area of responsibility - Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence - Work collaboratively with management-level colleagues to standardize shift practices A day in the life You'll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You'll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. You'll also be a role model and mentor to new managers. BASIC QUALIFICATIONS - Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams - Experience using data to influence business decisions - Experience in English-language communication skills, both written and verbal - Advanced degree, or Bachelor's degree - Experience in people management PREFERRED QUALIFICATIONS - Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we'd love to hear from you. - Experience in a logistical working environment - Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment) Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Are you passionate about ensuring seamless IT operations and ready to take on a pivotal role in a dynamic environment? Do you thrive in constantly evolving situations and are great at taking control, assessing and managing the situation? If so, continue reading to find out more about this fantastic opportunity to join HMRC - one of the largest and most dynamic IT infrastructures in Europe, and we are now one of the most digitally advanced tax authorities in the world. For those who are up to the challenge, we offer unique and unparalleled opportunities to work with some of the newest technologies and make a real, lasting difference. At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. The Team Our role sits within Enterprise Live Services (ELS) which forms part of the Chief Digital & Information Group (CDIO). ELS are accountable end to end for HMRC's IT Systems & Services, and our focus is ensuring a consistent, excellent Customer Experience. We work closely with the other product and platform groups and their partners to bring IT Systems and Services together. Job description HMRC is looking for a dynamic and proactive Major Incident Manager to join our team, playing a pivotal role in safeguarding the reliability and resilience of our IT estate. As a Major Incident Manager, you will be at the heart of our response to major IT incidents and escalations, working collaboratively across the organisation 365 days a year. You will champion rapid and effective incident management to restore services swiftly, minimising disruption to business operations and ensuring our colleagues and customers experience the highest standards of service quality and availability. In this exciting role, you will: • Assess complex situations and make decisive interventions to resolve major incidents. • Rapidly coordinate resolution activities and communicate effectively with both technical and non-technical stakeholders, including 3rd parties. • Manage stakeholder expectations and act as a trusted point of contact for business areas, translating technical information into clear, accessible language. • Provide visible leadership, taking ownership of issues and inspiring teams to deliver outstanding incident management. • Go beyond technical expertise, demonstrating initiative, adaptability, and a commitment to continuous improvement. • Respond to IT incidents and flex to support higher organisational priorities as needed. This post is not a highly technical role, and the ability to provide visible leadership, rapidly take ownership of emerging issues and proactively direct activities is critical to this role. The Role Due to operational needs, this post is full-time; however, applicants who need to work a more flexible arrangement are welcome to apply. We can't guarantee that we can meet all requests to work flexibly as any agreement will be subject to business ability to accommodate. Any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer. This role can offer hybrid working, but 60% of your time must be spent within our Newcastle bridge operations room. You must therefore be able to commute to the Newcastle location and initial training will be entirely office based in Newcastle. You will be joining a team that provides round the clock cover and service, 24 hours per day, 7 days per week, 365 days per year. This role attracts an Annual Attendance Allowance (AAA) payment which is typically a 26.11% monthly payment on top of your basic salary. This payment could vary to reflect the specific type and number of unsocial hours you are rostered to work. You will perform your contracted hours on an annualised hours basis, working fixed shift patterns over a 4 week rostering period consisting of days, nights, weekends and public holidays. The total number of hours worked over the 4 week rostering period is 148 hours. This is not inclusive of breaks which are unpaid. If the rostered shift falls on a Bank Holiday, colleagues are expected to work this. Typically, in 2 out of the 4 weeks, there is a requirement to work 52.75 hours per week, and in the other 2 weeks, a requirement to work 21.25 hours per week. This is subject to change in accordance with business needs. Current (typical) shift patterns are as follows: Week 1: Monday 6:45am - 7pm Tuesday, Friday, Saturday, Sunday 7am - 7pm Week 2: Wednesday 6:45am - 7pm Thursday 7am to 7pm Week 3: Monday 6:45pm - 7am Tuesday, Friday, Saturday, Sunday 7pm - 7am Week 4: Wednesday 6:45pm - 7am Thursday 7pm - 7am Please note that allowances paid within HMRC are subject to change in accordance with respective policy changes, the Annual Attendance Allowance is currently under review. The team also operate a further out of hours on call rota which colleagues are expected to join once fully trained. Colleagues joining the rota will be reimbursed as per HMRC policy. Person specification We are seeking a dynamic individual with extensive experience in handling Major Incidents within a large, multi-functional organisation. You should possess a deep understanding of both business and service impacts. A strong and effective leader, you are self-motivated, resilient, and confident in working both proactively and reactively. You are comfortable delivering reports and briefings to senior leaders. As an excellent communicator, you can set the right tone for both business and technical audiences. You thrive in a team environment and quickly build strong working relationships across multiple locations. Additionally, you are open minded, ready to consider the ideas of others, and readily accept feedback on your work. Responsibilities: • Facilitating and directing Major Incident resolution activity. • Producing high quality communications for business and technical audiences within tight timescales. • Challenging others to facilitate service restoration, while constantly reprioritising tasks and workload. • Understand IT issues from a customer perspective, draw logical conclusions and make sensible suggestions whilst negotiating with suppliers. • Proactively participating in post incident reviews and any residual recovery activity. • Making critical decisions in relation to incidents/changes required out of hours. • Working closely with partners to provide assurance of delivery to support Key Business Events. Please note: Security Check (SC) clearance level, either already held or willing to obtain, is a requirement of this role. Please see Additional Security Information and Security sections below. Essential Criteria We are looking for an experienced Major Incident Manager who clearly demonstrates the below: Proven ability to manage major incidents, including triage, escalation and resolution within a complex organisational environment. Capable of managing multiple incidents simultaneously, prioritising tasks effectively and maintaining focus in a constantly evolving environment to deliver rapid results. Outstanding verbal and written communication skills, with the ability to convey information clearly and effectively to both technical and non-technical audiences ensuring everyone is aligned. Uses strong and effective leadership to demonstrate a positive influence on teams and excels at building strong, collaborative relationships with stakeholders across all levels of the organisation. Able to work independently and make informed decisions when operating outside core hours. Desirable Criteria Existing knowledge of how a business service is supported by the IT. Service Management experience within a large organisation and meaningful experience in IT Operational Management. Proven dedication to IT Service Management standard methodologies, along with a track record of delivering continuous improvement in a customer centric environment. ITIL Foundation V3 or V4 and a fundamental understanding of the Major Incident Management function and how to apply it. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. This site is: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle. You will be given more information about what this means at the job offer stage. Technical skills We'll assess you against these technical skills during the selection process: Series of situational questions. Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme . click apply for full job details
Aug 11, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Are you passionate about ensuring seamless IT operations and ready to take on a pivotal role in a dynamic environment? Do you thrive in constantly evolving situations and are great at taking control, assessing and managing the situation? If so, continue reading to find out more about this fantastic opportunity to join HMRC - one of the largest and most dynamic IT infrastructures in Europe, and we are now one of the most digitally advanced tax authorities in the world. For those who are up to the challenge, we offer unique and unparalleled opportunities to work with some of the newest technologies and make a real, lasting difference. At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. The Team Our role sits within Enterprise Live Services (ELS) which forms part of the Chief Digital & Information Group (CDIO). ELS are accountable end to end for HMRC's IT Systems & Services, and our focus is ensuring a consistent, excellent Customer Experience. We work closely with the other product and platform groups and their partners to bring IT Systems and Services together. Job description HMRC is looking for a dynamic and proactive Major Incident Manager to join our team, playing a pivotal role in safeguarding the reliability and resilience of our IT estate. As a Major Incident Manager, you will be at the heart of our response to major IT incidents and escalations, working collaboratively across the organisation 365 days a year. You will champion rapid and effective incident management to restore services swiftly, minimising disruption to business operations and ensuring our colleagues and customers experience the highest standards of service quality and availability. In this exciting role, you will: • Assess complex situations and make decisive interventions to resolve major incidents. • Rapidly coordinate resolution activities and communicate effectively with both technical and non-technical stakeholders, including 3rd parties. • Manage stakeholder expectations and act as a trusted point of contact for business areas, translating technical information into clear, accessible language. • Provide visible leadership, taking ownership of issues and inspiring teams to deliver outstanding incident management. • Go beyond technical expertise, demonstrating initiative, adaptability, and a commitment to continuous improvement. • Respond to IT incidents and flex to support higher organisational priorities as needed. This post is not a highly technical role, and the ability to provide visible leadership, rapidly take ownership of emerging issues and proactively direct activities is critical to this role. The Role Due to operational needs, this post is full-time; however, applicants who need to work a more flexible arrangement are welcome to apply. We can't guarantee that we can meet all requests to work flexibly as any agreement will be subject to business ability to accommodate. Any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer. This role can offer hybrid working, but 60% of your time must be spent within our Newcastle bridge operations room. You must therefore be able to commute to the Newcastle location and initial training will be entirely office based in Newcastle. You will be joining a team that provides round the clock cover and service, 24 hours per day, 7 days per week, 365 days per year. This role attracts an Annual Attendance Allowance (AAA) payment which is typically a 26.11% monthly payment on top of your basic salary. This payment could vary to reflect the specific type and number of unsocial hours you are rostered to work. You will perform your contracted hours on an annualised hours basis, working fixed shift patterns over a 4 week rostering period consisting of days, nights, weekends and public holidays. The total number of hours worked over the 4 week rostering period is 148 hours. This is not inclusive of breaks which are unpaid. If the rostered shift falls on a Bank Holiday, colleagues are expected to work this. Typically, in 2 out of the 4 weeks, there is a requirement to work 52.75 hours per week, and in the other 2 weeks, a requirement to work 21.25 hours per week. This is subject to change in accordance with business needs. Current (typical) shift patterns are as follows: Week 1: Monday 6:45am - 7pm Tuesday, Friday, Saturday, Sunday 7am - 7pm Week 2: Wednesday 6:45am - 7pm Thursday 7am to 7pm Week 3: Monday 6:45pm - 7am Tuesday, Friday, Saturday, Sunday 7pm - 7am Week 4: Wednesday 6:45pm - 7am Thursday 7pm - 7am Please note that allowances paid within HMRC are subject to change in accordance with respective policy changes, the Annual Attendance Allowance is currently under review. The team also operate a further out of hours on call rota which colleagues are expected to join once fully trained. Colleagues joining the rota will be reimbursed as per HMRC policy. Person specification We are seeking a dynamic individual with extensive experience in handling Major Incidents within a large, multi-functional organisation. You should possess a deep understanding of both business and service impacts. A strong and effective leader, you are self-motivated, resilient, and confident in working both proactively and reactively. You are comfortable delivering reports and briefings to senior leaders. As an excellent communicator, you can set the right tone for both business and technical audiences. You thrive in a team environment and quickly build strong working relationships across multiple locations. Additionally, you are open minded, ready to consider the ideas of others, and readily accept feedback on your work. Responsibilities: • Facilitating and directing Major Incident resolution activity. • Producing high quality communications for business and technical audiences within tight timescales. • Challenging others to facilitate service restoration, while constantly reprioritising tasks and workload. • Understand IT issues from a customer perspective, draw logical conclusions and make sensible suggestions whilst negotiating with suppliers. • Proactively participating in post incident reviews and any residual recovery activity. • Making critical decisions in relation to incidents/changes required out of hours. • Working closely with partners to provide assurance of delivery to support Key Business Events. Please note: Security Check (SC) clearance level, either already held or willing to obtain, is a requirement of this role. Please see Additional Security Information and Security sections below. Essential Criteria We are looking for an experienced Major Incident Manager who clearly demonstrates the below: Proven ability to manage major incidents, including triage, escalation and resolution within a complex organisational environment. Capable of managing multiple incidents simultaneously, prioritising tasks effectively and maintaining focus in a constantly evolving environment to deliver rapid results. Outstanding verbal and written communication skills, with the ability to convey information clearly and effectively to both technical and non-technical audiences ensuring everyone is aligned. Uses strong and effective leadership to demonstrate a positive influence on teams and excels at building strong, collaborative relationships with stakeholders across all levels of the organisation. Able to work independently and make informed decisions when operating outside core hours. Desirable Criteria Existing knowledge of how a business service is supported by the IT. Service Management experience within a large organisation and meaningful experience in IT Operational Management. Proven dedication to IT Service Management standard methodologies, along with a track record of delivering continuous improvement in a customer centric environment. ITIL Foundation V3 or V4 and a fundamental understanding of the Major Incident Management function and how to apply it. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. This site is: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle. You will be given more information about what this means at the job offer stage. Technical skills We'll assess you against these technical skills during the selection process: Series of situational questions. Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme . click apply for full job details
Kitchen Manager - London Join Our Kitchen Management Team and lead one of our brands! About The Role: We're excited to open applications for our Kitchen Manager opportunities across four of our Arcade brands; Hero, Pablos, Solis, and Gracey's Pizza at Covent Garden. As a Kitchen Manager, you will take ownership of one dedicated brand , becoming the driving force behind its day-to-day success. Whether leading Hero, Pablo's, Solis, or Gracey's Pizza , you'll run your kitchen like it's your own business, leading a small team, championing product quality, and delivering strong commercial performance. This role is perfect for an experienced, kitchen all-rounder who is personable, and passionate about all thing's food and drink. You are a commercially minded and experienced chef who thrives in a high-volume environment and wants to play a key role in the success of one of Arcade's exciting chef-led concepts. As a successful Kitchen Manager leading on one of our Brands at Arcade, you will: Deliver exceptional food quality and consistency in every service Lead and inspire a small team, creating a positive and accountable kitchen culture Drive weekly and monthly sales targets while identifying opportunities to maximise revenue Manage labour budgets effectively through smart scheduling and team deployment Control food costs, stock levels, ordering, and waste to deliver strong profitability Ensure full compliance with food safety, health & safety, and hygiene standards Work closely with the Site Operations Manager to drive performance and solve challenges quickly We'd love to hear from you if you: Bring proven experience as a Kitchen Manager, Brand Lead Chef, Sous Chef or Head Chef Bring a similar leadership experience within a high-volume and high quality hospitality environment Take real pride in product quality and consistently delivering exceptional food experiences Run your kitchen with an ownership mindset and understand the importance of commercial performance Have a strong understanding of sales, labour, food cost, and stock management Know how to balance operational excellence with delivering an outstanding guest experience Have experience leading, motivating, and developing small kitchen teams Bring excellent organisational and problem-solving skills and perform well under pressure Maintain high standards of food safety, compliance, and operational discipline We are committed to building a diverse and inclusive team. We welcome applicants from all backgrounds. Working at Arcade: Our teams are the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry-leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow. At Arcade, we're more than just a restaurant group We're a collective of bold, diverse food and drink brands driven by creativity, collaboration, and a passion for hospitality. We believe in growing together, empowering our people, and creating opportunities to thrive across all areas of the business. Whether onsite, behind the scenes or head office, working at Arcade means being part of something exciting, fast-moving, and truly unique in the hospitality industry. Benefits of being part of the team: Refer a friend bonus Internal wage advance facility to instantly access the wages you've earned A restaurant recognition budget for Birthday goodies and career milestones 50% off food in our restaurants for you and your loved ones 50% off food in JKS restaurants within Arcade for you and your loved ones Access to counselling, remote GP/physio services, legal advice and more through Hospitality Action 24 hours a day, 365 days of the year Summer and Christmas team parties where we all down tools and have some fun! 1864 Arcade Covent Garden
Aug 11, 2026
Full time
Kitchen Manager - London Join Our Kitchen Management Team and lead one of our brands! About The Role: We're excited to open applications for our Kitchen Manager opportunities across four of our Arcade brands; Hero, Pablos, Solis, and Gracey's Pizza at Covent Garden. As a Kitchen Manager, you will take ownership of one dedicated brand , becoming the driving force behind its day-to-day success. Whether leading Hero, Pablo's, Solis, or Gracey's Pizza , you'll run your kitchen like it's your own business, leading a small team, championing product quality, and delivering strong commercial performance. This role is perfect for an experienced, kitchen all-rounder who is personable, and passionate about all thing's food and drink. You are a commercially minded and experienced chef who thrives in a high-volume environment and wants to play a key role in the success of one of Arcade's exciting chef-led concepts. As a successful Kitchen Manager leading on one of our Brands at Arcade, you will: Deliver exceptional food quality and consistency in every service Lead and inspire a small team, creating a positive and accountable kitchen culture Drive weekly and monthly sales targets while identifying opportunities to maximise revenue Manage labour budgets effectively through smart scheduling and team deployment Control food costs, stock levels, ordering, and waste to deliver strong profitability Ensure full compliance with food safety, health & safety, and hygiene standards Work closely with the Site Operations Manager to drive performance and solve challenges quickly We'd love to hear from you if you: Bring proven experience as a Kitchen Manager, Brand Lead Chef, Sous Chef or Head Chef Bring a similar leadership experience within a high-volume and high quality hospitality environment Take real pride in product quality and consistently delivering exceptional food experiences Run your kitchen with an ownership mindset and understand the importance of commercial performance Have a strong understanding of sales, labour, food cost, and stock management Know how to balance operational excellence with delivering an outstanding guest experience Have experience leading, motivating, and developing small kitchen teams Bring excellent organisational and problem-solving skills and perform well under pressure Maintain high standards of food safety, compliance, and operational discipline We are committed to building a diverse and inclusive team. We welcome applicants from all backgrounds. Working at Arcade: Our teams are the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry-leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow. At Arcade, we're more than just a restaurant group We're a collective of bold, diverse food and drink brands driven by creativity, collaboration, and a passion for hospitality. We believe in growing together, empowering our people, and creating opportunities to thrive across all areas of the business. Whether onsite, behind the scenes or head office, working at Arcade means being part of something exciting, fast-moving, and truly unique in the hospitality industry. Benefits of being part of the team: Refer a friend bonus Internal wage advance facility to instantly access the wages you've earned A restaurant recognition budget for Birthday goodies and career milestones 50% off food in our restaurants for you and your loved ones 50% off food in JKS restaurants within Arcade for you and your loved ones Access to counselling, remote GP/physio services, legal advice and more through Hospitality Action 24 hours a day, 365 days of the year Summer and Christmas team parties where we all down tools and have some fun! 1864 Arcade Covent Garden
CREATE YOUR FUTURE At Nord Anglia Education, we deliver exceptional school environments across a global network of leading international schools. We are seeking a highly organised, detail-oriented, and proactive Human Resources Officer to join Nord Anglia International School Manila. This is an exciting opportunity to play a key role in supporting our people by delivering efficient, accurate, and compliant HR operations across the employee lifecycle. You will help ensure our HR processes run smoothly, enabling our staff to focus on delivering an outstanding education for every student. If you are looking to build a rewarding HR career in a dynamic international environment where your work has a meaningful impact, we would love to hear from you. ABOUT YOU You are an organised HR professional with experience supporting a broad range of HR operations, including employee records, recruitment administration, payroll preparation, compensation and benefits, and HR compliance. You have excellent attention to detail and take pride in maintaining accurate HR data and documentation. You are comfortable managing multiple priorities while ensuring confidentiality, accuracy, and compliance in everything you do. You enjoy working with people and providing professional, responsive support to employees and managers. Whether coordinating onboarding, preparing payroll information, maintaining HR records, or supporting employee mobility and statutory requirements, you approach every task with professionalism and a customer-focused mindset. You are proactive, dependable, and committed to continuous improvement. Most importantly, you enjoy being part of a collaborative team and contributing to an outstanding employee experience within a leading international school. THE ROLE You will provide operational and administrative support across key Human Resources functions, including HR administration, recruitment, onboarding, payroll preparation, compensation and benefits administration, employee records management, HR reporting, and compliance. Working closely with the HR Manager, you will help ensure efficient, accurate, and compliant HR operations while delivering a positive employee experience. See the Job Description here . PERSONAL SPECIFICATIONS Essential Bachelor's Degree. Experience in Human Resources, preferably in an HR Generalist or HR Operations role. Exposure to HR administration, employee records, HRIS, payroll, and/or compensation and benefits administration. Proficiency in Microsoft Office applications, particularly Excel. Strong administrative, organisational, and documentation skills with excellent attention to detail. High level of integrity, professionalism, and confidentiality. Excellent interpersonal, customer service, and communication skills. Desirable Knowledge of Philippine labour laws and statutory compliance requirements. Experience in an international school or multicultural work environment. ABOUT US Our school: A school with heart, ambition, and momentum NAIS Manila is asmall, close-knit international school where relationships are genuine, and every individual is known. It is a community where people matter; voices are heard, and leadership is visible. As part of the Nord Anglia global family, we combine the strength of world-class collaboration with the intimacy of a smaller school environment. Here, leadership is visible, relationships are genuine, and every individual plays an important role in our shared success. NORD ANGLIA EDUCATION: We're Nord Anglia Education , one of the world's largest premium international schools organisations. Every day, our teachers and support colleagues help our thousands of students achieve more than they ever imagined possible. As part of Nord Anglia, you will join a global family of over 90 schools committed to excellence, innovation, and continuous improvement. You will benefit from: Outstanding professional development and leadership pathways Collaboration with the very best educators across the world Access to world-class partnerships and learning experiences The strength of a global network with a strong local identity TO APPLY Online applications need to be submitted directly through the Nord Anglia Education careers page and should include a comprehensive CV and at least 2 professional references that we could contact. At Nord Anglia Education, we are an equal opportunities employer dedicated to creating a diverse and inclusive workforce. In our schools and offices around the world, we treat all colleagues fairly based on their skills and qualifications, without discrimination. We value individuals from all backgrounds, including those with different abilities and neurodivergent conditions, as well as those who identify with protected characteristics. Nord Anglia Education is committed to ensuring the highest possible safeguarding standards in our schools and we expect every employee to share this commitment. All post holders in regulated activity (having regular unsupervised contact with children) are subject to appropriate national and international vetting procedures including satisfactory criminal record checks from both your country of residence/birth and any country of residence within the last 10 years. SELECTION PROCESS There will be two stages of interviews. Due to the high number of applications expected, only shortlisted candidates will be contacted. We reserve the right to interview and appoint sooner should a suitable candidate come forward. As such, all interested candidates are advised to apply as soon as possible.
Aug 11, 2026
Full time
CREATE YOUR FUTURE At Nord Anglia Education, we deliver exceptional school environments across a global network of leading international schools. We are seeking a highly organised, detail-oriented, and proactive Human Resources Officer to join Nord Anglia International School Manila. This is an exciting opportunity to play a key role in supporting our people by delivering efficient, accurate, and compliant HR operations across the employee lifecycle. You will help ensure our HR processes run smoothly, enabling our staff to focus on delivering an outstanding education for every student. If you are looking to build a rewarding HR career in a dynamic international environment where your work has a meaningful impact, we would love to hear from you. ABOUT YOU You are an organised HR professional with experience supporting a broad range of HR operations, including employee records, recruitment administration, payroll preparation, compensation and benefits, and HR compliance. You have excellent attention to detail and take pride in maintaining accurate HR data and documentation. You are comfortable managing multiple priorities while ensuring confidentiality, accuracy, and compliance in everything you do. You enjoy working with people and providing professional, responsive support to employees and managers. Whether coordinating onboarding, preparing payroll information, maintaining HR records, or supporting employee mobility and statutory requirements, you approach every task with professionalism and a customer-focused mindset. You are proactive, dependable, and committed to continuous improvement. Most importantly, you enjoy being part of a collaborative team and contributing to an outstanding employee experience within a leading international school. THE ROLE You will provide operational and administrative support across key Human Resources functions, including HR administration, recruitment, onboarding, payroll preparation, compensation and benefits administration, employee records management, HR reporting, and compliance. Working closely with the HR Manager, you will help ensure efficient, accurate, and compliant HR operations while delivering a positive employee experience. See the Job Description here . PERSONAL SPECIFICATIONS Essential Bachelor's Degree. Experience in Human Resources, preferably in an HR Generalist or HR Operations role. Exposure to HR administration, employee records, HRIS, payroll, and/or compensation and benefits administration. Proficiency in Microsoft Office applications, particularly Excel. Strong administrative, organisational, and documentation skills with excellent attention to detail. High level of integrity, professionalism, and confidentiality. Excellent interpersonal, customer service, and communication skills. Desirable Knowledge of Philippine labour laws and statutory compliance requirements. Experience in an international school or multicultural work environment. ABOUT US Our school: A school with heart, ambition, and momentum NAIS Manila is asmall, close-knit international school where relationships are genuine, and every individual is known. It is a community where people matter; voices are heard, and leadership is visible. As part of the Nord Anglia global family, we combine the strength of world-class collaboration with the intimacy of a smaller school environment. Here, leadership is visible, relationships are genuine, and every individual plays an important role in our shared success. NORD ANGLIA EDUCATION: We're Nord Anglia Education , one of the world's largest premium international schools organisations. Every day, our teachers and support colleagues help our thousands of students achieve more than they ever imagined possible. As part of Nord Anglia, you will join a global family of over 90 schools committed to excellence, innovation, and continuous improvement. You will benefit from: Outstanding professional development and leadership pathways Collaboration with the very best educators across the world Access to world-class partnerships and learning experiences The strength of a global network with a strong local identity TO APPLY Online applications need to be submitted directly through the Nord Anglia Education careers page and should include a comprehensive CV and at least 2 professional references that we could contact. At Nord Anglia Education, we are an equal opportunities employer dedicated to creating a diverse and inclusive workforce. In our schools and offices around the world, we treat all colleagues fairly based on their skills and qualifications, without discrimination. We value individuals from all backgrounds, including those with different abilities and neurodivergent conditions, as well as those who identify with protected characteristics. Nord Anglia Education is committed to ensuring the highest possible safeguarding standards in our schools and we expect every employee to share this commitment. All post holders in regulated activity (having regular unsupervised contact with children) are subject to appropriate national and international vetting procedures including satisfactory criminal record checks from both your country of residence/birth and any country of residence within the last 10 years. SELECTION PROCESS There will be two stages of interviews. Due to the high number of applications expected, only shortlisted candidates will be contacted. We reserve the right to interview and appoint sooner should a suitable candidate come forward. As such, all interested candidates are advised to apply as soon as possible.
Our client is a leading supplier of catering services to a number of schools and education trusts across the South West. As the business continues to expand, we're looking for an experienced Operations Director to join our team and oversee a portfolio of education sites across the West. This is a field-based role, supporting and inspiring teams across multiple locations, so flexibility to travel is essential (car provided.) The region is South Wales, Cornwall, Devon, Somerset, Dorset, Hampshire and Wiltshire. As an Operations Director, you will: Lead, motivate, and develop Area Managers, Chef Managers and on-site teams Build strong, professional relationships with clients, suppliers, and stakeholders Champion great food and exceptional service standards Deliver high-quality operational performance across multiple sites Provide confident financial oversight, including commercial and fixed-price management Support recruitment, HR processes, and people development Lead a region of 5 area managers and 70+ sites 350 employees Increase School meal uptake, control costs & deliver business unit KPI's Maintain & Grow our customer base through extensions and supporting Tenders/Business development. Lead on projects & contract mobilisations Represent the business with professionalism We're looking for someone with: Experience as a multi-site Operations Manager or Area Manager in either a services or hospitality or retail A track record of managing a large multisite business Strong leadership skills with a "lead by example" approach Confidence communicating at all levels Excellent organisational skills, resilience, and the ability to prioritise effectively Competence with Microsoft Office, including producing reports, spreadsheets, and presentations A genuine passion for great food, great people, and great service Qualification in Food Safety & Management experience advantageous Prepared to Travel across the region meeting Clients & supporting the team, and home based when not visiting sites What We Offer Competitive salary Car or car allowance Company pension Generous annual leave A chance to be part of a dynamic, creative, people-focused catering brand
Aug 11, 2026
Full time
Our client is a leading supplier of catering services to a number of schools and education trusts across the South West. As the business continues to expand, we're looking for an experienced Operations Director to join our team and oversee a portfolio of education sites across the West. This is a field-based role, supporting and inspiring teams across multiple locations, so flexibility to travel is essential (car provided.) The region is South Wales, Cornwall, Devon, Somerset, Dorset, Hampshire and Wiltshire. As an Operations Director, you will: Lead, motivate, and develop Area Managers, Chef Managers and on-site teams Build strong, professional relationships with clients, suppliers, and stakeholders Champion great food and exceptional service standards Deliver high-quality operational performance across multiple sites Provide confident financial oversight, including commercial and fixed-price management Support recruitment, HR processes, and people development Lead a region of 5 area managers and 70+ sites 350 employees Increase School meal uptake, control costs & deliver business unit KPI's Maintain & Grow our customer base through extensions and supporting Tenders/Business development. Lead on projects & contract mobilisations Represent the business with professionalism We're looking for someone with: Experience as a multi-site Operations Manager or Area Manager in either a services or hospitality or retail A track record of managing a large multisite business Strong leadership skills with a "lead by example" approach Confidence communicating at all levels Excellent organisational skills, resilience, and the ability to prioritise effectively Competence with Microsoft Office, including producing reports, spreadsheets, and presentations A genuine passion for great food, great people, and great service Qualification in Food Safety & Management experience advantageous Prepared to Travel across the region meeting Clients & supporting the team, and home based when not visiting sites What We Offer Competitive salary Car or car allowance Company pension Generous annual leave A chance to be part of a dynamic, creative, people-focused catering brand
Ford & Stanley Select
Milton Keynes, Buckinghamshire
Facilities Project Manager Milton Keynes Up to £50,000 Permanent The Opportunity If you're looking for an opportunity to take ownership of a diverse range of facilities projects while helping shape the future direction of a growing Facilities function, this is the kind of role that offers genuine influence from day one. As a newly created position within a growing engineering and manufacturing environment, you'll play a key role in delivering facilities improvement projects across a large and complex operational site. With business growth driving increased project activity, this role has been introduced to provide dedicated project management capability and support the continued development of facilities operations. You'll be responsible for managing projects ranging from office developments and infrastructure upgrades through to larger capital improvement works, working closely with production teams, contractors, procurement, and senior stakeholders to ensure successful delivery. This is more than a traditional project management position. Alongside delivering projects, you'll have the opportunity to improve planned maintenance processes, streamline ways of working, and help move facilities operations from a reactive to a more proactive approach. With a constant pipeline of improvement initiatives and investment across the site, you'll join a team where your contribution will have a visible impact on both operational performance and the wider business. Facilities Project Manager Responsibilities Project Delivery: Managing facilities-related projects from initial scope and contractor engagement through to successful delivery, ensuring projects are completed safely, on time, and within budget. Stakeholder Management: Working closely with Production, Procurement, Facilities teams, contractors, and senior stakeholders to understand requirements and deliver successful project outcomes. Contractor Coordination: Obtaining quotations, reviewing proposals, coordinating suppliers, and overseeing contractor-led works across the site. Planned Maintenance Improvement: Supporting planned maintenance activities, improving record keeping, and helping develop more effective maintenance processes and systems. Continuous Improvement: Identifying opportunities to improve facilities operations, maintenance planning, and project delivery processes while supporting wider departmental objectives. Ideal Facilities Project Manager Facilities Management Experience: Experience working within a Facilities Management environment, including exposure to planned maintenance activities and contractor management. Project Delivery Experience: Experience delivering facilities projects within an operational, engineering, manufacturing, or industrial environment. Coordination & Organisation: Ability to coordinate multiple workstreams, stakeholders, and site requirements simultaneously. Stakeholder Engagement: Comfortable communicating with individuals at all levels, from operational teams through to senior business leaders. Problem Solving & Initiative: Proactive, solutions-focused, and able to identify opportunities for improvement within a busy operational environment. Location & Working Arrangements Location: Milton Keynes Working Pattern: Monday-Friday, site-based Hours: 37-hour working week Schedule: Monday-Thursday 8-hour days with an early finish every Friday. Facilities Project Manager Salary Salary: Up to £50,000 Benefits 25 days annual leave plus Bank Holidays Company shutdown over Christmas Option to buy and sell up to 5 days holiday Pension scheme (4.4% employee / 6% employer contribution) Life Assurance (4x annual salary) Health Assured Employee Assistance Programme Salary review following probation and annually thereafter About Ford & Stanley Group Ford & Stanley Talent Services Group are in the business of people and performance. Our mission is to create one million better workdays through facilitating great recruitment, leadership and occupational mental fitness. We support our clients in their most challenging business areas - recruiting, developing and retaining the best talent from shop floor to boardroom. Ford & Stanley TalentWise - Business specialising in blue collar trade & technical services. Ford & Stanley Recruitment - Business specialising in white collar spanning all company functions. Ford & Stanley Executive Search - Business specialising in Executive Search & Executive Interim Solutions. Ford & Stanley Genius Performance - Performance coaching, training, and mental fitne
Aug 11, 2026
Full time
Facilities Project Manager Milton Keynes Up to £50,000 Permanent The Opportunity If you're looking for an opportunity to take ownership of a diverse range of facilities projects while helping shape the future direction of a growing Facilities function, this is the kind of role that offers genuine influence from day one. As a newly created position within a growing engineering and manufacturing environment, you'll play a key role in delivering facilities improvement projects across a large and complex operational site. With business growth driving increased project activity, this role has been introduced to provide dedicated project management capability and support the continued development of facilities operations. You'll be responsible for managing projects ranging from office developments and infrastructure upgrades through to larger capital improvement works, working closely with production teams, contractors, procurement, and senior stakeholders to ensure successful delivery. This is more than a traditional project management position. Alongside delivering projects, you'll have the opportunity to improve planned maintenance processes, streamline ways of working, and help move facilities operations from a reactive to a more proactive approach. With a constant pipeline of improvement initiatives and investment across the site, you'll join a team where your contribution will have a visible impact on both operational performance and the wider business. Facilities Project Manager Responsibilities Project Delivery: Managing facilities-related projects from initial scope and contractor engagement through to successful delivery, ensuring projects are completed safely, on time, and within budget. Stakeholder Management: Working closely with Production, Procurement, Facilities teams, contractors, and senior stakeholders to understand requirements and deliver successful project outcomes. Contractor Coordination: Obtaining quotations, reviewing proposals, coordinating suppliers, and overseeing contractor-led works across the site. Planned Maintenance Improvement: Supporting planned maintenance activities, improving record keeping, and helping develop more effective maintenance processes and systems. Continuous Improvement: Identifying opportunities to improve facilities operations, maintenance planning, and project delivery processes while supporting wider departmental objectives. Ideal Facilities Project Manager Facilities Management Experience: Experience working within a Facilities Management environment, including exposure to planned maintenance activities and contractor management. Project Delivery Experience: Experience delivering facilities projects within an operational, engineering, manufacturing, or industrial environment. Coordination & Organisation: Ability to coordinate multiple workstreams, stakeholders, and site requirements simultaneously. Stakeholder Engagement: Comfortable communicating with individuals at all levels, from operational teams through to senior business leaders. Problem Solving & Initiative: Proactive, solutions-focused, and able to identify opportunities for improvement within a busy operational environment. Location & Working Arrangements Location: Milton Keynes Working Pattern: Monday-Friday, site-based Hours: 37-hour working week Schedule: Monday-Thursday 8-hour days with an early finish every Friday. Facilities Project Manager Salary Salary: Up to £50,000 Benefits 25 days annual leave plus Bank Holidays Company shutdown over Christmas Option to buy and sell up to 5 days holiday Pension scheme (4.4% employee / 6% employer contribution) Life Assurance (4x annual salary) Health Assured Employee Assistance Programme Salary review following probation and annually thereafter About Ford & Stanley Group Ford & Stanley Talent Services Group are in the business of people and performance. Our mission is to create one million better workdays through facilitating great recruitment, leadership and occupational mental fitness. We support our clients in their most challenging business areas - recruiting, developing and retaining the best talent from shop floor to boardroom. Ford & Stanley TalentWise - Business specialising in blue collar trade & technical services. Ford & Stanley Recruitment - Business specialising in white collar spanning all company functions. Ford & Stanley Executive Search - Business specialising in Executive Search & Executive Interim Solutions. Ford & Stanley Genius Performance - Performance coaching, training, and mental fitne
As a Customer Care Manager in the retail industry, based in London, you'll oversee the day-to-day operations of the customer service team, ensuring smooth and efficient support for customers. Your role will involve managing queries, resolving issues, and maintaining high service standards that help the business run effectively. Client Details An organisation in the retail industry located in London. Description Customer Experience Lead the day-to-day operation of the Customer Care function, ensuring a seamless and luxury customer experience. Act as an escalation point for complex customer enquiries and complaints, resolving issues professionally and efficiently. Ensure all customer interactions align with The Outnet's brand values and service standards. Continuously review and improve customer journeys across all touchpoints. Develop processes that enhance customer satisfaction while balancing commercial objectives. VIP Customer Management Build and maintain exceptional relationships with VIP and high-value customers. Deliver a personalised concierge-style service for premium customers. Proactively identify opportunities to enhance loyalty and retention. Manage sensitive or high-profile customer cases with discretion and professionalism. Partner with Buying, Merchandising and Marketing teams to support VIP initiatives and events. Foster a positive, collaborative and customer-focused culture across all customer touchpoints within The Outnet and our partner organisations. Operational Management Monitor daily service performance across email, chat, phone and social channels. Ensure agreed SLAs and KPIs are consistently achieved. Review workflows and identify opportunities for automation and process improvement. Create and maintain customer service policies and knowledge resources. Work closely with Logistics, Technology, Finance and Warehouse teams to resolve operational issues impacting customers. Data & Performance Analysis Use customer data and operational metrics to identify trends and opportunities. Produce regular reporting on service performance and customer insights. Analyse root causes of recurring issues and implement preventative solutions. Monitor customer satisfaction measures and recommend improvements. Support strategic decision-making through data-driven recommendations. Typical metrics may include: Customer Satisfaction (CSAT) Net Promoter Score (NPS) First Contact Resolution Response and Resolution Times Service Level Achievement Customer Retention Complaint Volumes VIP Customer Engagement Profile Experience managing a Customer Care or Customer Experience team within an e-commerce or retail environment. Strong experience supporting premium or luxury customers. Excellent people management and coaching skills. Highly customer-centric with exceptional communication skills. Strong analytical ability with experience using data to improve performance. Experience producing reports and presenting insights to senior stakeholders. Ability to prioritise multiple demands in a fast-paced environment. Strong problem-solving and decision-making skills. Experience within luxury fashion or premium retail. Knowledge of CRM and customer service platforms (such as Chatwoot, Zendesk, Salesforce, Monday or similar). Experience working with international customers. Understanding of e-commerce operations, fulfilment and returns processes. Job Offer Hourly rate of £16.00 to £19.00, dependent on the level of experience. Temporary position offering flexibility in work arrangements. If you're interested in this role, apply now.
Aug 11, 2026
Seasonal
As a Customer Care Manager in the retail industry, based in London, you'll oversee the day-to-day operations of the customer service team, ensuring smooth and efficient support for customers. Your role will involve managing queries, resolving issues, and maintaining high service standards that help the business run effectively. Client Details An organisation in the retail industry located in London. Description Customer Experience Lead the day-to-day operation of the Customer Care function, ensuring a seamless and luxury customer experience. Act as an escalation point for complex customer enquiries and complaints, resolving issues professionally and efficiently. Ensure all customer interactions align with The Outnet's brand values and service standards. Continuously review and improve customer journeys across all touchpoints. Develop processes that enhance customer satisfaction while balancing commercial objectives. VIP Customer Management Build and maintain exceptional relationships with VIP and high-value customers. Deliver a personalised concierge-style service for premium customers. Proactively identify opportunities to enhance loyalty and retention. Manage sensitive or high-profile customer cases with discretion and professionalism. Partner with Buying, Merchandising and Marketing teams to support VIP initiatives and events. Foster a positive, collaborative and customer-focused culture across all customer touchpoints within The Outnet and our partner organisations. Operational Management Monitor daily service performance across email, chat, phone and social channels. Ensure agreed SLAs and KPIs are consistently achieved. Review workflows and identify opportunities for automation and process improvement. Create and maintain customer service policies and knowledge resources. Work closely with Logistics, Technology, Finance and Warehouse teams to resolve operational issues impacting customers. Data & Performance Analysis Use customer data and operational metrics to identify trends and opportunities. Produce regular reporting on service performance and customer insights. Analyse root causes of recurring issues and implement preventative solutions. Monitor customer satisfaction measures and recommend improvements. Support strategic decision-making through data-driven recommendations. Typical metrics may include: Customer Satisfaction (CSAT) Net Promoter Score (NPS) First Contact Resolution Response and Resolution Times Service Level Achievement Customer Retention Complaint Volumes VIP Customer Engagement Profile Experience managing a Customer Care or Customer Experience team within an e-commerce or retail environment. Strong experience supporting premium or luxury customers. Excellent people management and coaching skills. Highly customer-centric with exceptional communication skills. Strong analytical ability with experience using data to improve performance. Experience producing reports and presenting insights to senior stakeholders. Ability to prioritise multiple demands in a fast-paced environment. Strong problem-solving and decision-making skills. Experience within luxury fashion or premium retail. Knowledge of CRM and customer service platforms (such as Chatwoot, Zendesk, Salesforce, Monday or similar). Experience working with international customers. Understanding of e-commerce operations, fulfilment and returns processes. Job Offer Hourly rate of £16.00 to £19.00, dependent on the level of experience. Temporary position offering flexibility in work arrangements. If you're interested in this role, apply now.
Area Manager Up to 70,000 + Car, Bonus & Benefits Our client, a leading organisation within the retail sector, is seeking an Area Manager to oversee a portfolio of stores. This role is ideal for an experienced multi-site retail leader who thrives in a fast-paced environment and is passionate about driving performance, developing people, and delivering outstanding commercial results. Area Manager Role Overview The Area Manager will be responsible for leading and inspiring store teams to achieve sales, service, and operational excellence across their area. The successful candidate will play a key role in maximising profitability, maintaining brand standards, and building a strong culture of collaboration and performance. Area Manager Responsibilities Lead, coach, and develop Store Managers and their teams to deliver strong commercial and operational outcomes. Drive sales and profitability through effective business planning, performance management, and execution. Ensure consistent delivery of exceptional customer service and compliance with brand and operational standards. Partner with internal stakeholders to optimise people, product, and operational opportunities. Foster an inclusive, positive, and high-performing culture that supports engagement and continuous improvement. Identify and develop internal talent to create a strong pipeline for future growth. Support recruitment, onboarding, and retention of high-calibre team members. Proven track record in multi-site retail management, ideally within a well-known or fast-paced brand. Strong leadership, coaching, and people development skills. Commercially astute with a focus on delivering results through operational excellence. Strategic and adaptable, with the ability to balance people and performance priorities. Full driving licence and flexibility to travel within the area. What's on Offer Competitive salary up to 70,000 Company car, bonus, and comprehensive benefits package Opportunity to lead a diverse area portfolio and make a measurable impact on business success. Access to leadership development programmes and involvement in projects and strategic initiatives. Zachary Daniels is a specialist recruitment consultancy operating nationally and internationally across: Retail Operations Buying Merchandising Ecommerce HR Finance Property Marketing Supply Chain Senior Appointments BBBH34735
Aug 11, 2026
Full time
Area Manager Up to 70,000 + Car, Bonus & Benefits Our client, a leading organisation within the retail sector, is seeking an Area Manager to oversee a portfolio of stores. This role is ideal for an experienced multi-site retail leader who thrives in a fast-paced environment and is passionate about driving performance, developing people, and delivering outstanding commercial results. Area Manager Role Overview The Area Manager will be responsible for leading and inspiring store teams to achieve sales, service, and operational excellence across their area. The successful candidate will play a key role in maximising profitability, maintaining brand standards, and building a strong culture of collaboration and performance. Area Manager Responsibilities Lead, coach, and develop Store Managers and their teams to deliver strong commercial and operational outcomes. Drive sales and profitability through effective business planning, performance management, and execution. Ensure consistent delivery of exceptional customer service and compliance with brand and operational standards. Partner with internal stakeholders to optimise people, product, and operational opportunities. Foster an inclusive, positive, and high-performing culture that supports engagement and continuous improvement. Identify and develop internal talent to create a strong pipeline for future growth. Support recruitment, onboarding, and retention of high-calibre team members. Proven track record in multi-site retail management, ideally within a well-known or fast-paced brand. Strong leadership, coaching, and people development skills. Commercially astute with a focus on delivering results through operational excellence. Strategic and adaptable, with the ability to balance people and performance priorities. Full driving licence and flexibility to travel within the area. What's on Offer Competitive salary up to 70,000 Company car, bonus, and comprehensive benefits package Opportunity to lead a diverse area portfolio and make a measurable impact on business success. Access to leadership development programmes and involvement in projects and strategic initiatives. Zachary Daniels is a specialist recruitment consultancy operating nationally and internationally across: Retail Operations Buying Merchandising Ecommerce HR Finance Property Marketing Supply Chain Senior Appointments BBBH34735
Catering Manager West Midlands Salary DOE Do you love managing a busy restaurant? This independent, family-run garden centre is looking for an experienced Catering Manager to take ownership of their multi-faceted operation. This is a hands-on, influential role where strong hospitality experience is essential. The Role You'll oversee all hospitality areas, including the restaurant, coffee shop, soft play, and grab-and-go units, ensuring exceptional customer experiences, strong financial performance, and high operational standards. Operational Leadership Team Leadership Financial Performance Customer Experience Compliance & Safety Stock & Supply Chain Reporting & Communication About You Essential Proven experience as a General Manager or senior leader in hospitality Experience managing multiple departments or sites Strong financial and commercial acumen Track record of leading and developing large teams Desirable Background in garden centres, leisure, or family-focused environments Experience across both food service and leisure operations Key Skills Strong leadership and people management Organised, detail-oriented, and solutions-focused Commercially driven with a customer-first mindset Thrives in fast-paced, high-volume environments Confident communicator at all levels KPIs Revenue growth and profitability Labour and cost control Customer satisfaction Team retention and engagement Compliance and audit performance Additional Information Weekend and seasonal flexibility required Hands-on leadership style with strong on-site presence expected How to Apply If you're ready to step into a role where expertise will be genuinely valued, we'd love to hear from you. Apply below or contact Michail directly at (url removed) or (phone number removed) for a confidential conversation.
Aug 11, 2026
Full time
Catering Manager West Midlands Salary DOE Do you love managing a busy restaurant? This independent, family-run garden centre is looking for an experienced Catering Manager to take ownership of their multi-faceted operation. This is a hands-on, influential role where strong hospitality experience is essential. The Role You'll oversee all hospitality areas, including the restaurant, coffee shop, soft play, and grab-and-go units, ensuring exceptional customer experiences, strong financial performance, and high operational standards. Operational Leadership Team Leadership Financial Performance Customer Experience Compliance & Safety Stock & Supply Chain Reporting & Communication About You Essential Proven experience as a General Manager or senior leader in hospitality Experience managing multiple departments or sites Strong financial and commercial acumen Track record of leading and developing large teams Desirable Background in garden centres, leisure, or family-focused environments Experience across both food service and leisure operations Key Skills Strong leadership and people management Organised, detail-oriented, and solutions-focused Commercially driven with a customer-first mindset Thrives in fast-paced, high-volume environments Confident communicator at all levels KPIs Revenue growth and profitability Labour and cost control Customer satisfaction Team retention and engagement Compliance and audit performance Additional Information Weekend and seasonal flexibility required Hands-on leadership style with strong on-site presence expected How to Apply If you're ready to step into a role where expertise will be genuinely valued, we'd love to hear from you. Apply below or contact Michail directly at (url removed) or (phone number removed) for a confidential conversation.
Team Manager Derbyshire (Hybrid Working Available) £40,000 - £50,000 per annum Permanent Full-time Our client is a well-established and growing law firm specialising in Private Client services, including Wills, Probate and Estate Planning. They are seeking an experienced Probate Team Manager to lead a high-performing team of legal professionals, ensuring exceptional client service, technical excellence and strong commercial performance. This is an excellent opportunity for a qualified legal professional who enjoys mentoring others while remaining hands-on with technical probate work. The Role As Probate Team Manager, you'll oversee the performance, development and technical supervision of a team of Probate Legal Advisors, ensuring matters progress efficiently while maintaining the highest standards of legal compliance and client care. Alongside leading your team, you'll retain a small personal caseload to ensure your technical knowledge remains current and continue to support the delivery of high-quality probate services. Key Responsibilities Leadership & Team Management Lead, motivate and develop a team of Probate Legal Advisors. Drive individual and team performance against agreed KPIs and service standards. Deliver regular coaching, mentoring and performance reviews. Identify training needs and support ongoing professional development. Conduct regular case reviews and quality assurance checks. Assist with recruitment, onboarding and development of new team members. Work collaboratively with other department managers to ensure operational success. Legal & Compliance Provide technical supervision and guidance to your team. Manage a small personal caseload of probate matters. Ensure compliance with SRA regulations and internal policies. Monitor legal quality, risk management and file progression. Keep up to date with changes in probate legislation and best practice. Support continuous improvement across legal processes and procedures. Client Service Ensure clients receive a professional, compassionate and efficient service throughout the probate process. Support the resolution of complex client queries and complaints. Work with internal teams to manage workloads and client expectations. Promote a culture focused on outstanding client care and service excellence. Performance & Operations Monitor team workloads, work in progress and case progression. Drive productivity, billing performance and departmental KPIs. Produce accurate management reports and performance data. Identify opportunities to improve efficiency and service delivery. Support the firm's continued growth through effective people management and operational excellence. About You To be successful in this role, you will have: Significant experience within Wills, Probate and Private Client law. Previous experience supervising or managing legal professionals. Excellent coaching, mentoring and leadership skills. Strong technical knowledge of probate law and compliance requirements. Excellent organisational and communication skills. A proactive, solutions-focused approach with the ability to motivate others. Experience managing KPIs, workloads and performance within a legal environment. What's on Offer Competitive salary of £40,000-£50,000. Hybrid working available. Ongoing professional development and career progression. Supportive and collaborative working environment. Opportunity to lead and shape a growing Probate department. Pension scheme and generous holiday allowance. If you're an experienced Private Client professional looking to take the next step in your leadership career, we'd love to hear from you.
Aug 11, 2026
Full time
Team Manager Derbyshire (Hybrid Working Available) £40,000 - £50,000 per annum Permanent Full-time Our client is a well-established and growing law firm specialising in Private Client services, including Wills, Probate and Estate Planning. They are seeking an experienced Probate Team Manager to lead a high-performing team of legal professionals, ensuring exceptional client service, technical excellence and strong commercial performance. This is an excellent opportunity for a qualified legal professional who enjoys mentoring others while remaining hands-on with technical probate work. The Role As Probate Team Manager, you'll oversee the performance, development and technical supervision of a team of Probate Legal Advisors, ensuring matters progress efficiently while maintaining the highest standards of legal compliance and client care. Alongside leading your team, you'll retain a small personal caseload to ensure your technical knowledge remains current and continue to support the delivery of high-quality probate services. Key Responsibilities Leadership & Team Management Lead, motivate and develop a team of Probate Legal Advisors. Drive individual and team performance against agreed KPIs and service standards. Deliver regular coaching, mentoring and performance reviews. Identify training needs and support ongoing professional development. Conduct regular case reviews and quality assurance checks. Assist with recruitment, onboarding and development of new team members. Work collaboratively with other department managers to ensure operational success. Legal & Compliance Provide technical supervision and guidance to your team. Manage a small personal caseload of probate matters. Ensure compliance with SRA regulations and internal policies. Monitor legal quality, risk management and file progression. Keep up to date with changes in probate legislation and best practice. Support continuous improvement across legal processes and procedures. Client Service Ensure clients receive a professional, compassionate and efficient service throughout the probate process. Support the resolution of complex client queries and complaints. Work with internal teams to manage workloads and client expectations. Promote a culture focused on outstanding client care and service excellence. Performance & Operations Monitor team workloads, work in progress and case progression. Drive productivity, billing performance and departmental KPIs. Produce accurate management reports and performance data. Identify opportunities to improve efficiency and service delivery. Support the firm's continued growth through effective people management and operational excellence. About You To be successful in this role, you will have: Significant experience within Wills, Probate and Private Client law. Previous experience supervising or managing legal professionals. Excellent coaching, mentoring and leadership skills. Strong technical knowledge of probate law and compliance requirements. Excellent organisational and communication skills. A proactive, solutions-focused approach with the ability to motivate others. Experience managing KPIs, workloads and performance within a legal environment. What's on Offer Competitive salary of £40,000-£50,000. Hybrid working available. Ongoing professional development and career progression. Supportive and collaborative working environment. Opportunity to lead and shape a growing Probate department. Pension scheme and generous holiday allowance. If you're an experienced Private Client professional looking to take the next step in your leadership career, we'd love to hear from you.
