Strategic Property & Sustainability Manager Location: Stoke-On-Trent - Hybrid Day Rate: Negotiable depending on experience Full-time hours - Monday - Friday - The client would consider 4 days About the Role Sellick Partnership Ltd are are assisting a housing association who are looking for an experienced Strategic Property & Sustainability Manager to lead the delivery of the Group's strategic approach to property and asset management, supporting the objectives of our Asset Management Strategy. This is a key management role with responsibility for ensuring our property portfolio is effectively managed, financially sustainable, compliant and aligned with the Group's wider strategic objectives. You will lead on strategic property projects, asset management initiatives, sustainability activity and portfolio decisions, while providing expert advice to senior leaders and building strong relationships with customers, partners, regulators and funding organisations. Key Responsibilities As Strategic Property & Sustainability Manager, you will: Lead and deliver strategic property and asset management projects using industry best practice. Manage leasehold and shared ownership matters, including customer enquiries, staircasing, Right to Acquire sales and extra care buy-backs. Lead processes relating to the acquisition, disposal and rationalisation of the Group's property portfolio. Provide expert advice and guidance to senior managers, members and colleagues on strategic property and asset management matters. Deliver the Group's Sustainability Plan, including overseeing activity relating to EPC data collection and asset performance. Liaise with Homes England regarding applications for recycled grant funding. Complete relevant regulatory returns and ensure accurate and timely reporting. Support the development and implementation of property-related policies and procedures. Identify opportunities to improve performance, efficiency and value for money across the Group's property assets. Leadership & Management As a manager within the Group, you will play an important role in supporting strategic goals and creating a high-performing, collaborative culture. You will be expected to: Support the Head of Growth and wider leadership team in delivering strategic objectives. Demonstrate and embed the Group's values through your leadership and decision-making. Lead, motivate and develop colleagues, adopting a positive coaching approach. Promote effective teamwork and remove organisational silos. Allocate resources effectively and ensure value for money. Encourage a culture of continuous improvement and high performance. Ensure the Group operates to high professional, ethical and regulatory standards. Maintain compliance with relevant legislative, regulatory, constitutional and financial requirements. External Relationships You will develop and maintain effective relationships with a range of external stakeholders, including: Homes England and other funding bodies Local authorities Registered providers and housing organisations Regulators Professional and industry networks Other strategic partners and organisations You will represent the Group professionally and help strengthen its reputation and relationships locally, regionally and nationally. About You We are looking for an experienced property or asset management professional who can operate confidently at a strategic level and bring strong knowledge of the housing sector. You will ideally have: Strong knowledge and understanding of strategic property and asset management. Significant experience working within a housing, development or property environment. Experience delivering strategic projects and developing or implementing policies. Excellent organisational skills, with the ability to work accurately and effectively under pressure. A proven ability to manage competing priorities and deliver against deadlines. Excellent communication and influencing skills, with the confidence to communicate complex or challenging information to senior stakeholders. If you feel well-suited to the role, please apply or for further information, contact Josh Meek at Sellick Partnership Ltd, Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Aug 13, 2026
Contractor
Strategic Property & Sustainability Manager Location: Stoke-On-Trent - Hybrid Day Rate: Negotiable depending on experience Full-time hours - Monday - Friday - The client would consider 4 days About the Role Sellick Partnership Ltd are are assisting a housing association who are looking for an experienced Strategic Property & Sustainability Manager to lead the delivery of the Group's strategic approach to property and asset management, supporting the objectives of our Asset Management Strategy. This is a key management role with responsibility for ensuring our property portfolio is effectively managed, financially sustainable, compliant and aligned with the Group's wider strategic objectives. You will lead on strategic property projects, asset management initiatives, sustainability activity and portfolio decisions, while providing expert advice to senior leaders and building strong relationships with customers, partners, regulators and funding organisations. Key Responsibilities As Strategic Property & Sustainability Manager, you will: Lead and deliver strategic property and asset management projects using industry best practice. Manage leasehold and shared ownership matters, including customer enquiries, staircasing, Right to Acquire sales and extra care buy-backs. Lead processes relating to the acquisition, disposal and rationalisation of the Group's property portfolio. Provide expert advice and guidance to senior managers, members and colleagues on strategic property and asset management matters. Deliver the Group's Sustainability Plan, including overseeing activity relating to EPC data collection and asset performance. Liaise with Homes England regarding applications for recycled grant funding. Complete relevant regulatory returns and ensure accurate and timely reporting. Support the development and implementation of property-related policies and procedures. Identify opportunities to improve performance, efficiency and value for money across the Group's property assets. Leadership & Management As a manager within the Group, you will play an important role in supporting strategic goals and creating a high-performing, collaborative culture. You will be expected to: Support the Head of Growth and wider leadership team in delivering strategic objectives. Demonstrate and embed the Group's values through your leadership and decision-making. Lead, motivate and develop colleagues, adopting a positive coaching approach. Promote effective teamwork and remove organisational silos. Allocate resources effectively and ensure value for money. Encourage a culture of continuous improvement and high performance. Ensure the Group operates to high professional, ethical and regulatory standards. Maintain compliance with relevant legislative, regulatory, constitutional and financial requirements. External Relationships You will develop and maintain effective relationships with a range of external stakeholders, including: Homes England and other funding bodies Local authorities Registered providers and housing organisations Regulators Professional and industry networks Other strategic partners and organisations You will represent the Group professionally and help strengthen its reputation and relationships locally, regionally and nationally. About You We are looking for an experienced property or asset management professional who can operate confidently at a strategic level and bring strong knowledge of the housing sector. You will ideally have: Strong knowledge and understanding of strategic property and asset management. Significant experience working within a housing, development or property environment. Experience delivering strategic projects and developing or implementing policies. Excellent organisational skills, with the ability to work accurately and effectively under pressure. A proven ability to manage competing priorities and deliver against deadlines. Excellent communication and influencing skills, with the confidence to communicate complex or challenging information to senior stakeholders. If you feel well-suited to the role, please apply or for further information, contact Josh Meek at Sellick Partnership Ltd, Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
A market-leading FMCG/Retail business requires a Head of Operations to lead it's multi-channel fulfilment, logistics and warehouse operations. The Head of Operations will take full accountability for operational performance across warehousing, customer fulfilment, inventory management, WMS utilisation, carrier relationships, and third-party logistics partners, ensuring outstanding service, efficiency, and safety standards. Working closely with the wider leadership team, the Head of Operations will drive operational excellence, lead a team of approximately 35 employees (6 direct reports) across fulfilment, systems, inventory, warehousing and goods-in to support business growth plans and deliver process and continuous improvement across site operations. The Head of Operations should be a supportive and collaborative leader, capable of nurturing and developing talent while increasing employee engagement within the business. Specific duties of the Head of Operations include: Lead all warehouse, fulfilment, inventory, and logistics operations, ensuring service, cost, quality, and safety targets are achieved. Develop and implement operational strategies aligned with business growth and customer requirements. Manage inbound, storage, picking, packing, and outbound activities whilst driving productivity and operational efficiency. Monitor and improve key operational KPIs including OTIF, inventory accuracy, productivity, service levels, and cost performance. Oversee operations supporting eCommerce, retail, wholesale, marketplace, and B2B fulfilment channels. Lead carrier management activities, including supplier performance reviews, contract negotiations, tender processes, and service improvement initiatives. Manage relationships with third-party logistics providers (3PLs), ensuring contractual service levels and continuous improvement objectives are achieved. Drive Lean, Six Sigma, and continuous improvement initiatives to enhance service, efficiency, and operational resilience. Support the businesses transformation agenda, drive change and ensure effective utilisation of WMS Head of Operations applicants should meet the following criteria: Proven experience in a senior operational leadership position within distribution, logistics, fulfilment Experience leading a site or operation with full accountability for performance, service, cost, and people. Strong warehouse, fulfilment, logistics, and third-party logistics (3PL) management experience. Proven track record of supplier management, commercial negotiations, and carrier tender processes. Experience leading, developing, and motivating large operational teams. Excellent stakeholder management, communication, and relationship-building skills. Demonstrable success delivering operational improvement, transformation, and change initiatives. Experience with WMS, ERP, and carrier management systems would be advantageous
Aug 12, 2026
Full time
A market-leading FMCG/Retail business requires a Head of Operations to lead it's multi-channel fulfilment, logistics and warehouse operations. The Head of Operations will take full accountability for operational performance across warehousing, customer fulfilment, inventory management, WMS utilisation, carrier relationships, and third-party logistics partners, ensuring outstanding service, efficiency, and safety standards. Working closely with the wider leadership team, the Head of Operations will drive operational excellence, lead a team of approximately 35 employees (6 direct reports) across fulfilment, systems, inventory, warehousing and goods-in to support business growth plans and deliver process and continuous improvement across site operations. The Head of Operations should be a supportive and collaborative leader, capable of nurturing and developing talent while increasing employee engagement within the business. Specific duties of the Head of Operations include: Lead all warehouse, fulfilment, inventory, and logistics operations, ensuring service, cost, quality, and safety targets are achieved. Develop and implement operational strategies aligned with business growth and customer requirements. Manage inbound, storage, picking, packing, and outbound activities whilst driving productivity and operational efficiency. Monitor and improve key operational KPIs including OTIF, inventory accuracy, productivity, service levels, and cost performance. Oversee operations supporting eCommerce, retail, wholesale, marketplace, and B2B fulfilment channels. Lead carrier management activities, including supplier performance reviews, contract negotiations, tender processes, and service improvement initiatives. Manage relationships with third-party logistics providers (3PLs), ensuring contractual service levels and continuous improvement objectives are achieved. Drive Lean, Six Sigma, and continuous improvement initiatives to enhance service, efficiency, and operational resilience. Support the businesses transformation agenda, drive change and ensure effective utilisation of WMS Head of Operations applicants should meet the following criteria: Proven experience in a senior operational leadership position within distribution, logistics, fulfilment Experience leading a site or operation with full accountability for performance, service, cost, and people. Strong warehouse, fulfilment, logistics, and third-party logistics (3PL) management experience. Proven track record of supplier management, commercial negotiations, and carrier tender processes. Experience leading, developing, and motivating large operational teams. Excellent stakeholder management, communication, and relationship-building skills. Demonstrable success delivering operational improvement, transformation, and change initiatives. Experience with WMS, ERP, and carrier management systems would be advantageous
Qualified Social Worker, Domestic Abuse Team, Reading Borough Council Pay rate up to £56269 per year Contract role Vitalis are recruiting for experienced Social Worker to work in a Domestic Abuse Team in Reading Council.Higher Specialist Social Worker - £50,075 - £56,269 (includes £6000 annual market supplement) We are seeking a passionate, highly motivated, and experienced Social Worker or Higher Specialist Social Worker - Domestic Abuse to join our Children's Single Point of Access (CSPoA) service. This is a fast-paced, front-door service that plays a critical role in ensuring that children, young people, and families receive the right help at the right time.As a Social Worker within our Children's Single Point of Access team, you will provide expert leadership and guidance in all matters relating to domestic abuse, supporting the service to deliver safe, timely, and effective responses to referrals. Working closely with the Team Manager, you will be responsible for shaping the strategy, development, and continuous improvement of our response to domestic abuse within CSPoA, ensuring best practice and compliance with safeguarding frameworks.You will act as a subject matter expert, offering consultation, advice, and support to colleagues and partner agencies on complex domestic abuse cases. A key part of your role will involve analysing referrals, contributing to risk assessments, and ensuring that children and adult victims are safeguarded effectively.You will represent the service at multi-agency forums, contributing to partnership working across health, education, police, and voluntary sector organisations. In addition, you will play a significant role in workforce development by designing and delivering training, sharing best practice, and promoting a culture of learning and professional curiosity.The successful candidate will have substantial experience in domestic abuse within a social work setting and demonstrate specialist knowledge in safeguarding both children and adults. You will be confident in managing complex risk, making defensible decisions, and influencing practice across teams and partner agencies.This is an excellent opportunity for an experienced practitioner who is passionate about improving outcomes for children and families, has strong leadership skills, and is committed to driving high-quality, trauma-informed practice within a dynamic front-door service.Working as part of a multi-agency team, you'll gather, review and evaluate information to make timely and informed decisions that safeguard and promote the welfare of children. This is a non-case holding role, ideal for professionals who thrive in a dynamic environment and want to make an immediate impact.You'll be part of a service committed to early help, prevention and high-quality safeguarding practice, helping children and families achieve safe, healthy and successful outcomes.We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities. Don't forget, if this role isn't the perfect fit, we're confident we can find one that is. We recruit across a wide range of public sector specialisms, including: Independent Reviewing Officer (IRO) Best Interest Assessor (BIA) Multi-Agency Safeguarding Hub (MASH) Looked After Children (LAC) Children's Social Work Adult Social Work Service Manager Head of Service Team Manager Assistant Team Manager A wide range of housing roles Careers in SEND in local authorities Let us help you take the next step in your career. Get in touch with me today to explore our exciting opportunities! Contact me on or for more information.
Aug 12, 2026
Contractor
Qualified Social Worker, Domestic Abuse Team, Reading Borough Council Pay rate up to £56269 per year Contract role Vitalis are recruiting for experienced Social Worker to work in a Domestic Abuse Team in Reading Council.Higher Specialist Social Worker - £50,075 - £56,269 (includes £6000 annual market supplement) We are seeking a passionate, highly motivated, and experienced Social Worker or Higher Specialist Social Worker - Domestic Abuse to join our Children's Single Point of Access (CSPoA) service. This is a fast-paced, front-door service that plays a critical role in ensuring that children, young people, and families receive the right help at the right time.As a Social Worker within our Children's Single Point of Access team, you will provide expert leadership and guidance in all matters relating to domestic abuse, supporting the service to deliver safe, timely, and effective responses to referrals. Working closely with the Team Manager, you will be responsible for shaping the strategy, development, and continuous improvement of our response to domestic abuse within CSPoA, ensuring best practice and compliance with safeguarding frameworks.You will act as a subject matter expert, offering consultation, advice, and support to colleagues and partner agencies on complex domestic abuse cases. A key part of your role will involve analysing referrals, contributing to risk assessments, and ensuring that children and adult victims are safeguarded effectively.You will represent the service at multi-agency forums, contributing to partnership working across health, education, police, and voluntary sector organisations. In addition, you will play a significant role in workforce development by designing and delivering training, sharing best practice, and promoting a culture of learning and professional curiosity.The successful candidate will have substantial experience in domestic abuse within a social work setting and demonstrate specialist knowledge in safeguarding both children and adults. You will be confident in managing complex risk, making defensible decisions, and influencing practice across teams and partner agencies.This is an excellent opportunity for an experienced practitioner who is passionate about improving outcomes for children and families, has strong leadership skills, and is committed to driving high-quality, trauma-informed practice within a dynamic front-door service.Working as part of a multi-agency team, you'll gather, review and evaluate information to make timely and informed decisions that safeguard and promote the welfare of children. This is a non-case holding role, ideal for professionals who thrive in a dynamic environment and want to make an immediate impact.You'll be part of a service committed to early help, prevention and high-quality safeguarding practice, helping children and families achieve safe, healthy and successful outcomes.We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities. Don't forget, if this role isn't the perfect fit, we're confident we can find one that is. We recruit across a wide range of public sector specialisms, including: Independent Reviewing Officer (IRO) Best Interest Assessor (BIA) Multi-Agency Safeguarding Hub (MASH) Looked After Children (LAC) Children's Social Work Adult Social Work Service Manager Head of Service Team Manager Assistant Team Manager A wide range of housing roles Careers in SEND in local authorities Let us help you take the next step in your career. Get in touch with me today to explore our exciting opportunities! Contact me on or for more information.
Children's Social Work, Family Support Worker, West Midlands Pay rate to £24.75 per hour Contract role, 30 hours per week This role would suit an experienced Family Support Worker or may also suit a Newly Qualified Children's Social Worker looking to get some paid experience in a Local Authority. This is to work across various Children's Centres across the county The work can include Life story work Family time Direct work with parent or children Domestic abuse direct work Assigned worker to children in need Parenting support Early help assessments You will need your own transport as the work is spread around the county of Warwickshire. You will need to have a relevant Social Care Qualification (usually level 3 Childcare or Child Development, Health & Social Care, or similar). Please get in touch for more information. Don't forget, if this role isn't the perfect fit, we're confident we can find one that is. We recruit across a wide range of public sector specialisms, including: Independent Reviewing Officer (IRO) Best Interest Assessor (BIA) Multi-Agency Safeguarding Hub (MASH) Looked After Children (LAC) Children's Social Work Adult Social Work Service Manager Head of Service Team Manager Assistant Team Manager A wide range of housing roles Careers in SEND in local authorities Let us help you take the next step in your career. Get in touch with me today to explore our exciting opportunities! Contact me on or for more information.
Aug 12, 2026
Contractor
Children's Social Work, Family Support Worker, West Midlands Pay rate to £24.75 per hour Contract role, 30 hours per week This role would suit an experienced Family Support Worker or may also suit a Newly Qualified Children's Social Worker looking to get some paid experience in a Local Authority. This is to work across various Children's Centres across the county The work can include Life story work Family time Direct work with parent or children Domestic abuse direct work Assigned worker to children in need Parenting support Early help assessments You will need your own transport as the work is spread around the county of Warwickshire. You will need to have a relevant Social Care Qualification (usually level 3 Childcare or Child Development, Health & Social Care, or similar). Please get in touch for more information. Don't forget, if this role isn't the perfect fit, we're confident we can find one that is. We recruit across a wide range of public sector specialisms, including: Independent Reviewing Officer (IRO) Best Interest Assessor (BIA) Multi-Agency Safeguarding Hub (MASH) Looked After Children (LAC) Children's Social Work Adult Social Work Service Manager Head of Service Team Manager Assistant Team Manager A wide range of housing roles Careers in SEND in local authorities Let us help you take the next step in your career. Get in touch with me today to explore our exciting opportunities! Contact me on or for more information.
Qualified Social Worker, Adult Front Door Team, Salford Council Pay rate up to £32.55 Contract role Vitalis are recruiting for experienced Social Worker to work in an Adult Front Door Team in Salford Council.Salford is proud of its integrated health and social care partnership and is entering an exciting period of transformation. To support this ambitious programme and continue delivering high-quality services for our residents, we are looking for experienced and motivated Advanced Social Work Practitioners to join our Front Door Services.This is an exciting opportunity to work across both our: Early Help Team Safeguarding Team Working across both Early Help and Safeguarding, you will be instrumental in providing timely, proportionate interventions that promote independence and wellbeing. Using a strengths-based approach, you will support adults to delay, reduce, or prevent the need for ongoing formal services, while ensuring people remain safe, empowered, and at the centre of decision-making, achieving the outcomes that are most important to them. Don't forget, if this role isn't the perfect fit, we're confident we can find one that is. We recruit across a wide range of public sector specialisms, including: Independent Reviewing Officer (IRO) Best Interest Assessor (BIA) Multi-Agency Safeguarding Hub (MASH) Looked After Children (LAC) Children's Social Work Adult Social Work Service Manager Head of Service Team Manager Assistant Team Manager A wide range of housing roles Careers in SEND in local authorities Let us help you take the next step in your career. Get in touch with me today to explore our exciting opportunities! Contact me on or for more information.
Aug 12, 2026
Contractor
Qualified Social Worker, Adult Front Door Team, Salford Council Pay rate up to £32.55 Contract role Vitalis are recruiting for experienced Social Worker to work in an Adult Front Door Team in Salford Council.Salford is proud of its integrated health and social care partnership and is entering an exciting period of transformation. To support this ambitious programme and continue delivering high-quality services for our residents, we are looking for experienced and motivated Advanced Social Work Practitioners to join our Front Door Services.This is an exciting opportunity to work across both our: Early Help Team Safeguarding Team Working across both Early Help and Safeguarding, you will be instrumental in providing timely, proportionate interventions that promote independence and wellbeing. Using a strengths-based approach, you will support adults to delay, reduce, or prevent the need for ongoing formal services, while ensuring people remain safe, empowered, and at the centre of decision-making, achieving the outcomes that are most important to them. Don't forget, if this role isn't the perfect fit, we're confident we can find one that is. We recruit across a wide range of public sector specialisms, including: Independent Reviewing Officer (IRO) Best Interest Assessor (BIA) Multi-Agency Safeguarding Hub (MASH) Looked After Children (LAC) Children's Social Work Adult Social Work Service Manager Head of Service Team Manager Assistant Team Manager A wide range of housing roles Careers in SEND in local authorities Let us help you take the next step in your career. Get in touch with me today to explore our exciting opportunities! Contact me on or for more information.
Head of Building Safety Local Authority Interim Opportunity 2/3 days in office per week We are working with a Local Authority that is undertaking a significant transformation of its Building Safety function and is seeking an experienced Head of Building Safety to help shape and lead the service for the future. This is a high-profile role focused on programme leadership, governance, accountability, and the successful delivery of building safety initiatives across the housing portfolio. The council is investing heavily in the development of the function and is looking for someone who can establish the right structure, processes, and culture to support future compliance requirements. The Role Reporting into senior leadership, you will take ownership of the council's Building Safety programme, driving key initiatives and ensuring compliance obligations are effectively managed and delivered. While technical knowledge of building safety legislation and compliance is important, this role is primarily about leadership, programme management, and strategic oversight. External consultants are supporting the development of specifications, frameworks, and processes, leaving you to focus on implementation, accountability, and delivery. Key responsibilities include: Leading the council's Building Safety programme and helping shape the long-term structure of the service. Providing strategic oversight of fire and building safety compliance activities. Managing and monitoring delivery of the Fire Risk Assessment programme and associated remedial works. Ensuring clear governance, accountability, and reporting frameworks are in place. Working closely with internal stakeholders and external consultants to implement new processes and programmes. About You We're looking for an experienced leader who can provide confidence, direction, and structure within a developing service. You will ideally have: Experience leading building safety, fire safety, compliance, or asset-related programmes within social housing or local government. Strong programme and project management experience. A solid understanding of building safety legislation and compliance requirements. Experience overseeing the delivery of compliance works and risk management programmes. Excellent stakeholder management and leadership skills. The ability to build and develop teams while maintaining strategic oversight. A proactive and solutions-focused approach.
Aug 12, 2026
Contractor
Head of Building Safety Local Authority Interim Opportunity 2/3 days in office per week We are working with a Local Authority that is undertaking a significant transformation of its Building Safety function and is seeking an experienced Head of Building Safety to help shape and lead the service for the future. This is a high-profile role focused on programme leadership, governance, accountability, and the successful delivery of building safety initiatives across the housing portfolio. The council is investing heavily in the development of the function and is looking for someone who can establish the right structure, processes, and culture to support future compliance requirements. The Role Reporting into senior leadership, you will take ownership of the council's Building Safety programme, driving key initiatives and ensuring compliance obligations are effectively managed and delivered. While technical knowledge of building safety legislation and compliance is important, this role is primarily about leadership, programme management, and strategic oversight. External consultants are supporting the development of specifications, frameworks, and processes, leaving you to focus on implementation, accountability, and delivery. Key responsibilities include: Leading the council's Building Safety programme and helping shape the long-term structure of the service. Providing strategic oversight of fire and building safety compliance activities. Managing and monitoring delivery of the Fire Risk Assessment programme and associated remedial works. Ensuring clear governance, accountability, and reporting frameworks are in place. Working closely with internal stakeholders and external consultants to implement new processes and programmes. About You We're looking for an experienced leader who can provide confidence, direction, and structure within a developing service. You will ideally have: Experience leading building safety, fire safety, compliance, or asset-related programmes within social housing or local government. Strong programme and project management experience. A solid understanding of building safety legislation and compliance requirements. Experience overseeing the delivery of compliance works and risk management programmes. Excellent stakeholder management and leadership skills. The ability to build and develop teams while maintaining strategic oversight. A proactive and solutions-focused approach.
Residential Children's Workers, Warwickshire Hourly pay up to £22 per hour plus sleepover allowances Contract roles, ongoing work We are currently recruiting in the Warwickshire area for children's residential support workers to provide support for young people in a residential setting Responsibilities: Supporting young people's daily lives, emotional well-being, health needs, and educational activities. Work Pattern: 24-hour service requiring shift work, including weekends and bank holidays. Experience needed: You will need to hold a relevant qualification and have experience within Children's Residential settings.Don't forget, if this role isn't the perfect fit, we're confident we can find one that is. We recruit across a wide range of public sector specialisms, including: Independent Reviewing Officer (IRO) Best Interest Assessor (BIA) Multi-Agency Safeguarding Hub (MASH) Looked After Children (LAC) Children's Social Work Adult Social Work Service Manager Head of Service Team Manager Assistant Team Manager A wide range of housing roles Careers in SEND in local authorities Let us help you take the next step in your career. Get in touch with me today to explore our exciting opportunities! Contact me on or for more information.
Aug 12, 2026
Contractor
Residential Children's Workers, Warwickshire Hourly pay up to £22 per hour plus sleepover allowances Contract roles, ongoing work We are currently recruiting in the Warwickshire area for children's residential support workers to provide support for young people in a residential setting Responsibilities: Supporting young people's daily lives, emotional well-being, health needs, and educational activities. Work Pattern: 24-hour service requiring shift work, including weekends and bank holidays. Experience needed: You will need to hold a relevant qualification and have experience within Children's Residential settings.Don't forget, if this role isn't the perfect fit, we're confident we can find one that is. We recruit across a wide range of public sector specialisms, including: Independent Reviewing Officer (IRO) Best Interest Assessor (BIA) Multi-Agency Safeguarding Hub (MASH) Looked After Children (LAC) Children's Social Work Adult Social Work Service Manager Head of Service Team Manager Assistant Team Manager A wide range of housing roles Careers in SEND in local authorities Let us help you take the next step in your career. Get in touch with me today to explore our exciting opportunities! Contact me on or for more information.
A client of mine who is a Large Housing Association and Property Maintenance Company are looking to Recruit an experienced Plumber on a full time permanent basis to join their Responsive Repairs Team in the Bristol area. As you'll spend a fair amount of time on the road they will provide you with a van and fuel card so you'll not be out of pocket. Tasks to include: Repairs to domestic plumbing installations Installation of replacement sanitary ware and baths, shower trays and level decks and associated equipment Installation of kitchen sinks Installation of new pipe work (copper, speed fit, waste, rainwater) Installation of new sundry items such as taps and ball valves Repairs to sundry items Installing and repairing water mains supplies, heating system pipe work and drainage stop taps Installing and fixing domestic appliances like showers and washing machines Vented and unvented cylinder heads (HWSS qualified or alternative) Cold water storage tank maintenance and renewal You'll also benefit from 335 yearly Tool Allowance Company van and fuel card 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Company pension scheme, matched up to 12% Life cover 4 x annual salary Skills & Qualifications You should have a minimum of NVQ level 2 or equivalent in Plumbing and have demonstrable experience in all aspects of this core trade. You will have experience of working in occupied premises and be able to demonstrate excellent customer service skills. This is a full time role, working 40 Hours per week, with the opportunity to supplement your salary through call out and overtime when required. Due to the requirement to travel within this role, you must hold a full and current driving licence with a minimum of 2 years driving experience and have the ability to drive a company van.
Aug 12, 2026
Full time
A client of mine who is a Large Housing Association and Property Maintenance Company are looking to Recruit an experienced Plumber on a full time permanent basis to join their Responsive Repairs Team in the Bristol area. As you'll spend a fair amount of time on the road they will provide you with a van and fuel card so you'll not be out of pocket. Tasks to include: Repairs to domestic plumbing installations Installation of replacement sanitary ware and baths, shower trays and level decks and associated equipment Installation of kitchen sinks Installation of new pipe work (copper, speed fit, waste, rainwater) Installation of new sundry items such as taps and ball valves Repairs to sundry items Installing and repairing water mains supplies, heating system pipe work and drainage stop taps Installing and fixing domestic appliances like showers and washing machines Vented and unvented cylinder heads (HWSS qualified or alternative) Cold water storage tank maintenance and renewal You'll also benefit from 335 yearly Tool Allowance Company van and fuel card 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Company pension scheme, matched up to 12% Life cover 4 x annual salary Skills & Qualifications You should have a minimum of NVQ level 2 or equivalent in Plumbing and have demonstrable experience in all aspects of this core trade. You will have experience of working in occupied premises and be able to demonstrate excellent customer service skills. This is a full time role, working 40 Hours per week, with the opportunity to supplement your salary through call out and overtime when required. Due to the requirement to travel within this role, you must hold a full and current driving licence with a minimum of 2 years driving experience and have the ability to drive a company van.
Qualified Social Worker, Front Door Team, Salford Council Pay rate to £32.55 per hour Contract role Vitalis are recruiting for experienced Social Worker to work in a Transitions Team in Salford Council.Salford is proud of its integrated health and social care partnership and is entering an exciting period of transformation. To support this ambitious programme and continue delivering high-quality services for our residents, we are looking for experienced and motivated Advanced Social Work Practitioners to join our Front Door Services.This is an exciting opportunity to work across both our: Early Help Team Safeguarding Team Working across both Early Help and Safeguarding, you will be instrumental in providing timely, proportionate interventions that promote independence and wellbeing. Using a strengths-based approach, you will support adults to delay, reduce, or prevent the need for ongoing formal services, while ensuring people remain safe, empowered, and at the centre of decision-making, achieving the outcomes that are most important to them. Don't forget, if this role isn't the perfect fit, we're confident we can find one that is. We recruit across a wide range of public sector specialisms, including: Independent Reviewing Officer (IRO) Best Interest Assessor (BIA) Multi-Agency Safeguarding Hub (MASH) Looked After Children (LAC) Children's Social Work Adult Social Work Service Manager Head of Service Team Manager Assistant Team Manager A wide range of housing roles Careers in SEND in local authorities Let us help you take the next step in your career. Get in touch with me today to explore our exciting opportunities! Contact me on or for more information.
Aug 12, 2026
Contractor
Qualified Social Worker, Front Door Team, Salford Council Pay rate to £32.55 per hour Contract role Vitalis are recruiting for experienced Social Worker to work in a Transitions Team in Salford Council.Salford is proud of its integrated health and social care partnership and is entering an exciting period of transformation. To support this ambitious programme and continue delivering high-quality services for our residents, we are looking for experienced and motivated Advanced Social Work Practitioners to join our Front Door Services.This is an exciting opportunity to work across both our: Early Help Team Safeguarding Team Working across both Early Help and Safeguarding, you will be instrumental in providing timely, proportionate interventions that promote independence and wellbeing. Using a strengths-based approach, you will support adults to delay, reduce, or prevent the need for ongoing formal services, while ensuring people remain safe, empowered, and at the centre of decision-making, achieving the outcomes that are most important to them. Don't forget, if this role isn't the perfect fit, we're confident we can find one that is. We recruit across a wide range of public sector specialisms, including: Independent Reviewing Officer (IRO) Best Interest Assessor (BIA) Multi-Agency Safeguarding Hub (MASH) Looked After Children (LAC) Children's Social Work Adult Social Work Service Manager Head of Service Team Manager Assistant Team Manager A wide range of housing roles Careers in SEND in local authorities Let us help you take the next step in your career. Get in touch with me today to explore our exciting opportunities! Contact me on or for more information.
We are recruiting for an experienced Neighbourhood Manager to join a busy Housing Service within a London Housing Provider. This is an excellent opportunity to lead a team delivering high-quality neighbourhood and tenancy management services, ensuring residents receive a responsive, customer-focused service while maintaining safe, clean and well-managed communities. Location: London Contract: Temporary Pay Rate: £30.00 - £31.70 per hour PAYE 300 per day Umbrella Working Pattern: Hybrid Reporting to the Head of Housing , you will lead a team of Neighbourhood & Officers and a Housing Coordinator, driving performance, regulatory compliance and continuous service improvement across your housing patch. This role is ideal for an experienced housing professional with strong leadership skills and a proven track record in tenancy management, neighbourhood services and resident engagement. Key Responsibilities As Neighbourhood Manager, you will: Lead and manage a team delivering high-quality neighbourhood and tenancy management services . Ensure excellent customer service and resident satisfaction across homes. Oversee tenancy management, estate management, anti-social behaviour (ASB), safeguarding and community engagement . Manage complex tenancy cases , including enforcement action , legal proceedings and possession cases where required. Ensure compliance with housing legislation , council policies and the Regulator of Social Housing Consumer Standards. Monitor team performance through KPIs, service standards and performance indicators, implementing improvement plans where necessary. Lead estate inspections , identify environmental improvements and work with internal teams to resolve issues. Manage voids, tenancy sign-ups and allocations to minimise turnaround times. Ensure Fire Risk Assessment actions and health & safety recommendations are completed within required timescales. Build strong relationships with residents, contractors, elected members and external partners including Police, Health Services and community organisations. Produce performance reports and provide updates to senior management. Support service transformation and continuous improvement initiatives across the Housing Service. Essential Experience Experience managing neighbourhood or housing management services within a Local Authority or Housing Association. Strong knowledge of tenancy management, neighbourhood management and housing legislation. Experience managing Anti-Social Behaviour (ASB) cases and complex tenancy issues. Proven experience leading, motivating and developing high-performing teams. Strong understanding of estate management and resident engagement. Experience managing complaints and improving customer satisfaction. Ability to interpret housing legislation and ensure regulatory compliance. Excellent communication, negotiation and stakeholder management skills. Strong report writing, analytical and organisational skills. Experience working within a performance-driven environment. Key Skills Neighbourhood Management, Tenancy Management, Housing Management, Estate Management, Anti-Social Behaviour (ASB), Resident Engagement, Complaints Resolution, Performance Management, Regulatory Compliance, Fire Safety Compliance, Safeguarding, Partnership Working, Service Improvement, Leadership & Staff Management Qualifications Degree or equivalent professional experience. Level 4 Housing Qualification (or willingness to work towards one) is desirable. Why Apply? This is an excellent opportunity to join a forward-thinking Housing Service where you'll play a key leadership role in delivering outstanding neighbourhood services, improving resident satisfaction and creating safer, stronger communities. You'll have the opportunity to influence service delivery, lead change and make a genuine difference to residents across the borough. If you're an experienced Neighbourhood Manager with a strong background in housing management and a passion for delivering excellent services, we'd love to hear from you. Apply today!
Aug 12, 2026
Full time
We are recruiting for an experienced Neighbourhood Manager to join a busy Housing Service within a London Housing Provider. This is an excellent opportunity to lead a team delivering high-quality neighbourhood and tenancy management services, ensuring residents receive a responsive, customer-focused service while maintaining safe, clean and well-managed communities. Location: London Contract: Temporary Pay Rate: £30.00 - £31.70 per hour PAYE 300 per day Umbrella Working Pattern: Hybrid Reporting to the Head of Housing , you will lead a team of Neighbourhood & Officers and a Housing Coordinator, driving performance, regulatory compliance and continuous service improvement across your housing patch. This role is ideal for an experienced housing professional with strong leadership skills and a proven track record in tenancy management, neighbourhood services and resident engagement. Key Responsibilities As Neighbourhood Manager, you will: Lead and manage a team delivering high-quality neighbourhood and tenancy management services . Ensure excellent customer service and resident satisfaction across homes. Oversee tenancy management, estate management, anti-social behaviour (ASB), safeguarding and community engagement . Manage complex tenancy cases , including enforcement action , legal proceedings and possession cases where required. Ensure compliance with housing legislation , council policies and the Regulator of Social Housing Consumer Standards. Monitor team performance through KPIs, service standards and performance indicators, implementing improvement plans where necessary. Lead estate inspections , identify environmental improvements and work with internal teams to resolve issues. Manage voids, tenancy sign-ups and allocations to minimise turnaround times. Ensure Fire Risk Assessment actions and health & safety recommendations are completed within required timescales. Build strong relationships with residents, contractors, elected members and external partners including Police, Health Services and community organisations. Produce performance reports and provide updates to senior management. Support service transformation and continuous improvement initiatives across the Housing Service. Essential Experience Experience managing neighbourhood or housing management services within a Local Authority or Housing Association. Strong knowledge of tenancy management, neighbourhood management and housing legislation. Experience managing Anti-Social Behaviour (ASB) cases and complex tenancy issues. Proven experience leading, motivating and developing high-performing teams. Strong understanding of estate management and resident engagement. Experience managing complaints and improving customer satisfaction. Ability to interpret housing legislation and ensure regulatory compliance. Excellent communication, negotiation and stakeholder management skills. Strong report writing, analytical and organisational skills. Experience working within a performance-driven environment. Key Skills Neighbourhood Management, Tenancy Management, Housing Management, Estate Management, Anti-Social Behaviour (ASB), Resident Engagement, Complaints Resolution, Performance Management, Regulatory Compliance, Fire Safety Compliance, Safeguarding, Partnership Working, Service Improvement, Leadership & Staff Management Qualifications Degree or equivalent professional experience. Level 4 Housing Qualification (or willingness to work towards one) is desirable. Why Apply? This is an excellent opportunity to join a forward-thinking Housing Service where you'll play a key leadership role in delivering outstanding neighbourhood services, improving resident satisfaction and creating safer, stronger communities. You'll have the opportunity to influence service delivery, lead change and make a genuine difference to residents across the borough. If you're an experienced Neighbourhood Manager with a strong background in housing management and a passion for delivering excellent services, we'd love to hear from you. Apply today!
About The Role What you can expect from us We offer a competitive salary of £31,350 per annum. 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Stream - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%). A great flexible working environment, with a range of family friendly policies. Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role We are seeking a Home Ownership Coordinator to join our Home Ownership team on a permanent basis . The purpose of the role is to provide a professional, efficient, and high-quality service to leaseholders and third parties in relation to re-sales, staircasing and lease extensions, working across the wider Home Ownership team in providing a home ownership service which delights our customers. Key responsibilities Customer Service Co-ordinate enquiries coming into the team, ensuring they are appropriately recorded and assigned. Maintain accurate records. Strive to provide a service that delights our customers. Support the distribution of customer comms and undertake customer surveys to gather feedback on the customer experience as needed. Re-sales, Staircasing & Lease Extensions Respond to enquiries from existing and potential customers in relation to the re-sale of leasehold properties, purchasing further equity in shared ownership properties and lease extensions. Liaise with solicitors, customers and estate agents and ensure accurate information is provided. Produce welcome packs and keep customer data up to date following notification of completions. Budgets & Accounts To support the budgets and accounts setting process as needed Major Works and Section 20 Support the s20 consultation process as required. Completions Process completions in line with procedure and complete CORE logs Right to Buy/Right to Acquire Process applications through to relevant stage within specified deadlines in line with legislation. Respond to enquiries from customers and colleagues, maintain accurate records and work collaboratively with colleagues from across the group. Collaboration Work in partnership with colleagues across the business to provide a joined-up service that drives positive customer satisfaction. Contribute to the on-going development of the service incl. policies and procedures. Essential Experience and Knowledge • Experience of communicating to a diverse customer base verbally and in writing. • Knowledge of leasehold tenure or similar property tenure types. • Experience of processing Right to Buy/Acquire applications. • Excellent communication, organisation, prioritisation and numerical skills. • Computer literate with ability to use Microsoft packages. • Have an innovative approach to problem solving creating long term solutions. • Experience of working well in a team, actively contributing and engaging and demonstrate a proactive approach to the achievement of team goals. Desirable Knowledge of relevant leasehold legislation Qualifications Essential Educated to GCSE standard inc Maths and English. or equivalent qualification / experience Desirable Qualified to Property Institute level 2 or above. About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
Aug 12, 2026
Full time
About The Role What you can expect from us We offer a competitive salary of £31,350 per annum. 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Stream - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%). A great flexible working environment, with a range of family friendly policies. Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role We are seeking a Home Ownership Coordinator to join our Home Ownership team on a permanent basis . The purpose of the role is to provide a professional, efficient, and high-quality service to leaseholders and third parties in relation to re-sales, staircasing and lease extensions, working across the wider Home Ownership team in providing a home ownership service which delights our customers. Key responsibilities Customer Service Co-ordinate enquiries coming into the team, ensuring they are appropriately recorded and assigned. Maintain accurate records. Strive to provide a service that delights our customers. Support the distribution of customer comms and undertake customer surveys to gather feedback on the customer experience as needed. Re-sales, Staircasing & Lease Extensions Respond to enquiries from existing and potential customers in relation to the re-sale of leasehold properties, purchasing further equity in shared ownership properties and lease extensions. Liaise with solicitors, customers and estate agents and ensure accurate information is provided. Produce welcome packs and keep customer data up to date following notification of completions. Budgets & Accounts To support the budgets and accounts setting process as needed Major Works and Section 20 Support the s20 consultation process as required. Completions Process completions in line with procedure and complete CORE logs Right to Buy/Right to Acquire Process applications through to relevant stage within specified deadlines in line with legislation. Respond to enquiries from customers and colleagues, maintain accurate records and work collaboratively with colleagues from across the group. Collaboration Work in partnership with colleagues across the business to provide a joined-up service that drives positive customer satisfaction. Contribute to the on-going development of the service incl. policies and procedures. Essential Experience and Knowledge • Experience of communicating to a diverse customer base verbally and in writing. • Knowledge of leasehold tenure or similar property tenure types. • Experience of processing Right to Buy/Acquire applications. • Excellent communication, organisation, prioritisation and numerical skills. • Computer literate with ability to use Microsoft packages. • Have an innovative approach to problem solving creating long term solutions. • Experience of working well in a team, actively contributing and engaging and demonstrate a proactive approach to the achievement of team goals. Desirable Knowledge of relevant leasehold legislation Qualifications Essential Educated to GCSE standard inc Maths and English. or equivalent qualification / experience Desirable Qualified to Property Institute level 2 or above. About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
Hostel Service Manager Contract: Permanent Salary: 40,000 - 42,500 per annum (depending on experience) Hours: 37 hours per week (Monday to Friday) Participating in a planned on-call rota with Team Leaders, including evenings, weekends and bank holidays, responding to emergency incidents and providing timely advice, direction and decision-making. Location: Luton (agile working across our supported housing properties) Essential Car User Allowance paid in addition to mileage reimbursement Our Benefits 33 days annual leave (including bank holidays), increasing with service (up to 38 days) Option to buy or sell up to 5 days leave Free Health Cashplan (after probation) Canada Life WeCare Employee Assistance Programme Pension scheme (Squared contributes 1.33% of employee contribution up to 8%) Life Assurance Personal Accident Cover Staff benefits portal with shopping discounts Essential Car User Allowance (in addition to mileage payments) Flexible, supportive working approach Our client is a well-established, values-led not-for-profit organisation providing high-quality supported housing services. They are seeking an experienced Hostel Services Manager to lead a dedicated team delivering safe, person-centred accommodation and support services for vulnerable adults. This is an opportunity to join an organisation that genuinely invests in its people and is committed to helping individuals achieve greater independence through high-quality housing and support. The Role - Hostel Services Manager Reporting to the Head of Service, you will provide operational leadership across supported housing services, ensuring safe, effective and customer-focused service delivery. You'll lead Team Leaders and Support staff, drive performance, maintain compliance, and build strong partnerships with local agencies to achieve positive outcomes for residents. Key responsibilities include: Leading, motivating and developing a multidisciplinary supported housing team. Overseeing service quality, safeguarding, tenancy sustainment and customer outcomes. Managing operational performance, budgets, income collection and key performance indicators. Driving continuous improvement through effective service reviews and process development. Ensuring compliance with housing legislation, safeguarding requirements and organisational policies. Building effective partnerships with local authorities, commissioners and community organisations. Supporting strategic development of supported housing services. Participating in a planned on-call rota covering evenings, weekends and bank holidays. About You - Hostel Services Manager We're looking for someone with: Significant management experience within supported housing, homelessness, social care or a related environment. Proven experience leading and developing high-performing teams. Strong understanding of working with vulnerable adults and person-centred support. Excellent leadership, communication and stakeholder management skills. Experience managing operational performance, budgets and service improvement initiatives. Strong organisational skills with the ability to manage competing priorities. Sound knowledge of safeguarding, risk management and housing-related legislation. Full UK driving licence and access to a vehicle. Desirable experience includes: Relevant qualification in housing, social care, leadership or a related discipline. Experience working with local authorities and commissioned services. Knowledge of welfare benefits and homelessness services. Experience with grant-funded or externally commissioned projects. Coaching and mentoring experience. What's on Offer Salary of 40,000- 42,500 depending on experience. Excellent annual leave entitlement with additional leave purchase options. Pension scheme. Health and wellbeing benefits including Employee Assistance Programme. Life assurance and additional employee benefits. Flexible, supportive working environment. Genuine opportunity to shape and improve supported housing services while making a lasting impact within the local community. If you're an experienced supported housing or social care leader looking for your next challenge, we'd love to hear from you. Response Personnel, an independently owned company and experts in recruitment since 1997. Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors. For information on other roles, we have available please call (phone number removed) for further details.
Aug 12, 2026
Full time
Hostel Service Manager Contract: Permanent Salary: 40,000 - 42,500 per annum (depending on experience) Hours: 37 hours per week (Monday to Friday) Participating in a planned on-call rota with Team Leaders, including evenings, weekends and bank holidays, responding to emergency incidents and providing timely advice, direction and decision-making. Location: Luton (agile working across our supported housing properties) Essential Car User Allowance paid in addition to mileage reimbursement Our Benefits 33 days annual leave (including bank holidays), increasing with service (up to 38 days) Option to buy or sell up to 5 days leave Free Health Cashplan (after probation) Canada Life WeCare Employee Assistance Programme Pension scheme (Squared contributes 1.33% of employee contribution up to 8%) Life Assurance Personal Accident Cover Staff benefits portal with shopping discounts Essential Car User Allowance (in addition to mileage payments) Flexible, supportive working approach Our client is a well-established, values-led not-for-profit organisation providing high-quality supported housing services. They are seeking an experienced Hostel Services Manager to lead a dedicated team delivering safe, person-centred accommodation and support services for vulnerable adults. This is an opportunity to join an organisation that genuinely invests in its people and is committed to helping individuals achieve greater independence through high-quality housing and support. The Role - Hostel Services Manager Reporting to the Head of Service, you will provide operational leadership across supported housing services, ensuring safe, effective and customer-focused service delivery. You'll lead Team Leaders and Support staff, drive performance, maintain compliance, and build strong partnerships with local agencies to achieve positive outcomes for residents. Key responsibilities include: Leading, motivating and developing a multidisciplinary supported housing team. Overseeing service quality, safeguarding, tenancy sustainment and customer outcomes. Managing operational performance, budgets, income collection and key performance indicators. Driving continuous improvement through effective service reviews and process development. Ensuring compliance with housing legislation, safeguarding requirements and organisational policies. Building effective partnerships with local authorities, commissioners and community organisations. Supporting strategic development of supported housing services. Participating in a planned on-call rota covering evenings, weekends and bank holidays. About You - Hostel Services Manager We're looking for someone with: Significant management experience within supported housing, homelessness, social care or a related environment. Proven experience leading and developing high-performing teams. Strong understanding of working with vulnerable adults and person-centred support. Excellent leadership, communication and stakeholder management skills. Experience managing operational performance, budgets and service improvement initiatives. Strong organisational skills with the ability to manage competing priorities. Sound knowledge of safeguarding, risk management and housing-related legislation. Full UK driving licence and access to a vehicle. Desirable experience includes: Relevant qualification in housing, social care, leadership or a related discipline. Experience working with local authorities and commissioned services. Knowledge of welfare benefits and homelessness services. Experience with grant-funded or externally commissioned projects. Coaching and mentoring experience. What's on Offer Salary of 40,000- 42,500 depending on experience. Excellent annual leave entitlement with additional leave purchase options. Pension scheme. Health and wellbeing benefits including Employee Assistance Programme. Life assurance and additional employee benefits. Flexible, supportive working environment. Genuine opportunity to shape and improve supported housing services while making a lasting impact within the local community. If you're an experienced supported housing or social care leader looking for your next challenge, we'd love to hear from you. Response Personnel, an independently owned company and experts in recruitment since 1997. Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors. For information on other roles, we have available please call (phone number removed) for further details.
Property and Compliance Administrator Salary: Up to £30,000 dependent on experience and skills Hours: Full-time 37 hours per week Monday to Friday Based at Ampleforth Abbey, Ampleforth YO62 4EN About Ampleforth Abbey Ampleforth Abbey is home to the UK s largest Benedictine monastic community, rooted in the Rule of St Benedict. Our mission is to seek God through prayer and service, and to invite others to experience faith in action. Located in the Howardian Hills near York, the Abbey sits within an Area of Outstanding Natural Beauty and welcomes thousands of visitors each year to its Retreat Centre, Visitor Centre, Shop and Tea Room. Ampleforth Abbey Trust, a registered charity, works alongside the monastic community to support this mission. With around 60 lay staff, the Trust delivers on a five-year strategy, choosing a Future Together, to ensure a sustainable, faith-led future for the Abbey and its valley home. We are looking for a Property and Compliance Administrator. Reporting into the Head of Property Services you will provide comprehensive administrative and operational support, with a strong focus on compliance, Health, Safety & Environmental (HSE) administration, contractor coordination, and property service documentation. The role ensures efficient management of records, statutory compliance processes, reporting, and departmental communications across the property portfolio. Key Responsibilities Provide day-to-day administrative support to the Head of Property Services. Manage calendars, meetings, appointments, and departmental correspondence. Prepare reports, presentations, meeting minutes, and documentation. Maintain accurate filing systems, databases, and property records. Coordinate purchase orders, invoices, and expense processing. Maintain compliance trackers for statutory inspections and certifications. Monitor expiry dates and ensure timely scheduling of inspections and remedial works. Assist in the administration of HSE policies, procedures, and reporting systems. Maintain accident, incident, and near-miss records. Coordinate HSE training records and certification tracking. Support risk assessment and method statement (RAMS) administration. Help ensure contractors and suppliers submit required HSE documentation before commencing works. Liaise with contractors, suppliers, tenants, and internal departments. Schedule maintenance visits, inspections, and service appointments. Track completion of reactive and planned maintenance works. Assist with contractor onboarding and documentation checks. Monitor service level agreements (SLAs) and escalate outstanding issues where necessary. Assist in analysing service performance data and identifying trends. Support budget tracking and invoice reconciliation where applicable. We are looking for someone who has; - GCSEs (or equivalent) including English and Maths. - Own transport required located Ampleforth - Previous experience in an administrative role. - Strong organisational and multitasking skills. - Excellent written and verbal communication skills. - Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook. - Experience maintaining confidential and accurate records. - Ability to prioritise workload and meet deadlines. Desirable - HSE or compliance-related training/certification advantageous. - Business Administration qualification desirable. - Experience within property, facilities management, housing, or maintenance environments. - Knowledge of compliance and HSE processes. - Understanding of UK health and safety legislation and property compliance requirements. What we offer - Up to 8% employer-matched pension - Life assurance - Free lunch during working hours - Free on-site parking - 20% discount at the Tea room and Abbey Shop - Christmas Closure - Historic Houses and Yorkshire Great Houses, Castles and Gardens passes to borrow - Employee Assistance programme - Retail savings platform - 50% discount on fitness suite, swimming and other activities at St Albans Centre Ampleforth Abbey Trust is committed to the highest standards of safeguarding. All appointments are subject to a DBS check and satisfactory references. If you enjoy working in a friendly, peaceful atmosphere, meeting new people, being part of a hardworking team, Ampleforth Abbey is perfect for you! Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Aug 12, 2026
Full time
Property and Compliance Administrator Salary: Up to £30,000 dependent on experience and skills Hours: Full-time 37 hours per week Monday to Friday Based at Ampleforth Abbey, Ampleforth YO62 4EN About Ampleforth Abbey Ampleforth Abbey is home to the UK s largest Benedictine monastic community, rooted in the Rule of St Benedict. Our mission is to seek God through prayer and service, and to invite others to experience faith in action. Located in the Howardian Hills near York, the Abbey sits within an Area of Outstanding Natural Beauty and welcomes thousands of visitors each year to its Retreat Centre, Visitor Centre, Shop and Tea Room. Ampleforth Abbey Trust, a registered charity, works alongside the monastic community to support this mission. With around 60 lay staff, the Trust delivers on a five-year strategy, choosing a Future Together, to ensure a sustainable, faith-led future for the Abbey and its valley home. We are looking for a Property and Compliance Administrator. Reporting into the Head of Property Services you will provide comprehensive administrative and operational support, with a strong focus on compliance, Health, Safety & Environmental (HSE) administration, contractor coordination, and property service documentation. The role ensures efficient management of records, statutory compliance processes, reporting, and departmental communications across the property portfolio. Key Responsibilities Provide day-to-day administrative support to the Head of Property Services. Manage calendars, meetings, appointments, and departmental correspondence. Prepare reports, presentations, meeting minutes, and documentation. Maintain accurate filing systems, databases, and property records. Coordinate purchase orders, invoices, and expense processing. Maintain compliance trackers for statutory inspections and certifications. Monitor expiry dates and ensure timely scheduling of inspections and remedial works. Assist in the administration of HSE policies, procedures, and reporting systems. Maintain accident, incident, and near-miss records. Coordinate HSE training records and certification tracking. Support risk assessment and method statement (RAMS) administration. Help ensure contractors and suppliers submit required HSE documentation before commencing works. Liaise with contractors, suppliers, tenants, and internal departments. Schedule maintenance visits, inspections, and service appointments. Track completion of reactive and planned maintenance works. Assist with contractor onboarding and documentation checks. Monitor service level agreements (SLAs) and escalate outstanding issues where necessary. Assist in analysing service performance data and identifying trends. Support budget tracking and invoice reconciliation where applicable. We are looking for someone who has; - GCSEs (or equivalent) including English and Maths. - Own transport required located Ampleforth - Previous experience in an administrative role. - Strong organisational and multitasking skills. - Excellent written and verbal communication skills. - Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook. - Experience maintaining confidential and accurate records. - Ability to prioritise workload and meet deadlines. Desirable - HSE or compliance-related training/certification advantageous. - Business Administration qualification desirable. - Experience within property, facilities management, housing, or maintenance environments. - Knowledge of compliance and HSE processes. - Understanding of UK health and safety legislation and property compliance requirements. What we offer - Up to 8% employer-matched pension - Life assurance - Free lunch during working hours - Free on-site parking - 20% discount at the Tea room and Abbey Shop - Christmas Closure - Historic Houses and Yorkshire Great Houses, Castles and Gardens passes to borrow - Employee Assistance programme - Retail savings platform - 50% discount on fitness suite, swimming and other activities at St Albans Centre Ampleforth Abbey Trust is committed to the highest standards of safeguarding. All appointments are subject to a DBS check and satisfactory references. If you enjoy working in a friendly, peaceful atmosphere, meeting new people, being part of a hardworking team, Ampleforth Abbey is perfect for you! Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Manager - Portfolio Management Loans Support Homes England National Housing Bank 39,933 - 46,573 Hybrid Location: Hybrid 50/50 Our new Headquarters are in Leeds and this role is based in Leeds or Newcastle. As we are headquartered in Leeds our preference is to appoint to this location and priority will be given to applicants based within commuting distance of the Leeds office. Homes England is launching the National Housing Bank, a government-backed investment platform to accelerate housing delivery across England. With 16bn in capital, it will unlock private investment, support regeneration and accelerate housing delivery across the UK. Joining now offers a rare opportunity to shape a major new national investment platform from the ground up. The role holder will support the management of a portfolio of debt investment transactions and partner relationships for successful outcomes i.e. delivery, value, return/recovery and growth. Investments include a variety of funding structures and solutions across a range of asset class sub sectors. The role holder will work collaboratively supporting the lead Portfolio Manager in ensuring strong stewardship through effective client management, which includes managing and mitigating risks, regular monitoring, reporting and assurance. The role consistently demonstrates and embeds the values and behaviours in daily work, contributing to a positive and inclusive culture. The opportunity Responsibilities include: Support delivery of housing starts, completions, unlocking of land, and budgeted spend aligned with the National Housing Bank Business Plan and annual targets. Prepare credit submissions, payment requests, and instruct legal documentation to maintain compliance and quality standards. Maintain oversight of portfolio performance and provide assurance through accurate data reporting and stewardship activities. Monitor and manage risk profiles across transactions, identifying early signs of deterioration and work collaboratively with the lead Portfolio Manager implementing corrective actions in collaboration with Risk and Distressed Investments. Analyse portfolio metrics and performance data to draft and produce high-quality reports and recommendations. Contribute to policy and process reviews, recommending and implementing improvements to enhance efficiency and compliance. Candidate profile You're an experienced investment professional with: Degree-level qualification or equivalent experience in Banking, Finance or a related field. Proficient understanding of cashflow analysis and financial modelling. Understanding of deal execution documents (e.g. Shareholder Agreements, Loan Agreements). Experience in risk and client management across real estate lending portfolios, with development finance experience preferable. Strong organisational skills with the ability to manage multiple priorities and meet deadlines. Why join? Build a national financial institution from the ground up Lead a high-impact fund management function deploying billions in public capital Competitive salary, 33 days' leave, hybrid working and wellbeing support Work in a purpose-driven, collaborative and inclusive environment Contact point for applicants Name : Rebecca Nolan Email : 1 Recruitment team Email : 2 Closing date: 1st September, 2026 Right to Work in the UK is required. References Visible links 1. mailto: 2. mailto:
Aug 12, 2026
Full time
Manager - Portfolio Management Loans Support Homes England National Housing Bank 39,933 - 46,573 Hybrid Location: Hybrid 50/50 Our new Headquarters are in Leeds and this role is based in Leeds or Newcastle. As we are headquartered in Leeds our preference is to appoint to this location and priority will be given to applicants based within commuting distance of the Leeds office. Homes England is launching the National Housing Bank, a government-backed investment platform to accelerate housing delivery across England. With 16bn in capital, it will unlock private investment, support regeneration and accelerate housing delivery across the UK. Joining now offers a rare opportunity to shape a major new national investment platform from the ground up. The role holder will support the management of a portfolio of debt investment transactions and partner relationships for successful outcomes i.e. delivery, value, return/recovery and growth. Investments include a variety of funding structures and solutions across a range of asset class sub sectors. The role holder will work collaboratively supporting the lead Portfolio Manager in ensuring strong stewardship through effective client management, which includes managing and mitigating risks, regular monitoring, reporting and assurance. The role consistently demonstrates and embeds the values and behaviours in daily work, contributing to a positive and inclusive culture. The opportunity Responsibilities include: Support delivery of housing starts, completions, unlocking of land, and budgeted spend aligned with the National Housing Bank Business Plan and annual targets. Prepare credit submissions, payment requests, and instruct legal documentation to maintain compliance and quality standards. Maintain oversight of portfolio performance and provide assurance through accurate data reporting and stewardship activities. Monitor and manage risk profiles across transactions, identifying early signs of deterioration and work collaboratively with the lead Portfolio Manager implementing corrective actions in collaboration with Risk and Distressed Investments. Analyse portfolio metrics and performance data to draft and produce high-quality reports and recommendations. Contribute to policy and process reviews, recommending and implementing improvements to enhance efficiency and compliance. Candidate profile You're an experienced investment professional with: Degree-level qualification or equivalent experience in Banking, Finance or a related field. Proficient understanding of cashflow analysis and financial modelling. Understanding of deal execution documents (e.g. Shareholder Agreements, Loan Agreements). Experience in risk and client management across real estate lending portfolios, with development finance experience preferable. Strong organisational skills with the ability to manage multiple priorities and meet deadlines. Why join? Build a national financial institution from the ground up Lead a high-impact fund management function deploying billions in public capital Competitive salary, 33 days' leave, hybrid working and wellbeing support Work in a purpose-driven, collaborative and inclusive environment Contact point for applicants Name : Rebecca Nolan Email : 1 Recruitment team Email : 2 Closing date: 1st September, 2026 Right to Work in the UK is required. References Visible links 1. mailto: 2. mailto:
A leading UK manufacturer and distributor with a diverse portfolio of consumer products is seeking an experienced and strategic Head of Health & Safety . With multiple operational sites across the country and continued growth, the business is looking for a senior H&S professional to take full ownership of the group-wide health and safety strategy. The Opportunity This is a high-impact role reporting into the Head of Operations. You'll be working across manufacturing and warehousing operations, supporting Site Managers and engaging senior stakeholders to create a strong, consistent safety-first culture across the group. You'll lead the development and implementation of a unified H&S strategy, ensure full legal compliance, manage internal audits, and champion behavioural safety at every level of the business. Key Responsibilities Develop and implement a consistent, group-level Health & Safety strategy Support and challenge site leaders to ensure full HSE compliance Lead internal audits and drive continuous improvement Manage and investigate serious incidents and implement corrective actions Oversee and manage H&S claims and relationships with insurers Champion a strong safety-first culture across all levels of the business Deliver monthly campaigns and engagement initiatives Provide coaching and mentoring to operational teams What We're Looking For NEBOSH-qualified (or equivalent) Proven experience in a senior, multi-site H&S role Strong knowledge of UK HSE legislation and best practices Experience in manufacturing, logistics, or distribution environments Ability to influence at all levels, from shop floor to senior leadership Excellent reporting, auditing, and stakeholder management skills Willingness to travel regularly across UK sites Based within approx. 1 hour radius of Manchester What's in It for You Up to 80,000 basic salary (depending on experience) 10% bonus upon completion of probation 24 days holiday + your birthday off Employee life cover (2x basic salary) Employee Assistance Programme (EAP) Discount gym membership & cycle-to-work scheme Opportunities for progression within a growing UK business How to Apply If you're a proactive H&S leader looking for a challenging and rewarding role with true autonomy, apply now with an up to date CV and salary expectations. Be quick We are gaining a lot of interest in this role (url removed) (phone number removed)
Aug 12, 2026
Full time
A leading UK manufacturer and distributor with a diverse portfolio of consumer products is seeking an experienced and strategic Head of Health & Safety . With multiple operational sites across the country and continued growth, the business is looking for a senior H&S professional to take full ownership of the group-wide health and safety strategy. The Opportunity This is a high-impact role reporting into the Head of Operations. You'll be working across manufacturing and warehousing operations, supporting Site Managers and engaging senior stakeholders to create a strong, consistent safety-first culture across the group. You'll lead the development and implementation of a unified H&S strategy, ensure full legal compliance, manage internal audits, and champion behavioural safety at every level of the business. Key Responsibilities Develop and implement a consistent, group-level Health & Safety strategy Support and challenge site leaders to ensure full HSE compliance Lead internal audits and drive continuous improvement Manage and investigate serious incidents and implement corrective actions Oversee and manage H&S claims and relationships with insurers Champion a strong safety-first culture across all levels of the business Deliver monthly campaigns and engagement initiatives Provide coaching and mentoring to operational teams What We're Looking For NEBOSH-qualified (or equivalent) Proven experience in a senior, multi-site H&S role Strong knowledge of UK HSE legislation and best practices Experience in manufacturing, logistics, or distribution environments Ability to influence at all levels, from shop floor to senior leadership Excellent reporting, auditing, and stakeholder management skills Willingness to travel regularly across UK sites Based within approx. 1 hour radius of Manchester What's in It for You Up to 80,000 basic salary (depending on experience) 10% bonus upon completion of probation 24 days holiday + your birthday off Employee life cover (2x basic salary) Employee Assistance Programme (EAP) Discount gym membership & cycle-to-work scheme Opportunities for progression within a growing UK business How to Apply If you're a proactive H&S leader looking for a challenging and rewarding role with true autonomy, apply now with an up to date CV and salary expectations. Be quick We are gaining a lot of interest in this role (url removed) (phone number removed)
Manager - Portfolio Management Loans Support Homes England National Housing Bank 39,933 - 46,573 Hybrid Location: Hybrid 50/50 Our new Headquarters are in Leeds and this role is based in Birmingham, Bristol or London. Homes England is launching the National Housing Bank, a government-backed investment platform to accelerate housing delivery across England. With 16bn in capital, it will unlock private investment, support regeneration and accelerate housing delivery across the UK. Joining now offers a rare opportunity to shape a major new national investment platform from the ground up. The role holder will support the management of a portfolio of debt investment transactions and partner relationships for successful outcomes i.e. delivery, value, return/recovery and growth. Investments include a variety of funding structures and solutions across a range of asset class sub sectors. The role holder will work collaboratively supporting the lead Portfolio Manager in ensuring strong stewardship through effective client management, which includes managing and mitigating risks, regular monitoring, reporting and assurance. The role consistently demonstrates and embeds the values and behaviours in daily work, contributing to a positive and inclusive culture. The opportunity Responsibilities include: Support delivery of housing starts, completions, unlocking of land, and budgeted spend aligned with the National Housing Bank Business Plan and annual targets. Prepare credit submissions, payment requests, and instruct legal documentation to maintain compliance and quality standards. Maintain oversight of portfolio performance and provide assurance through accurate data reporting and stewardship activities. Monitor and manage risk profiles across transactions, identifying early signs of deterioration and work collaboratively with the lead Portfolio Manager implementing corrective actions in collaboration with Risk and Distressed Investments. Analyse portfolio metrics and performance data to draft and produce high-quality reports and recommendations. Contribute to policy and process reviews, recommending and implementing improvements to enhance efficiency and compliance. Candidate profile You're an experienced investment professional with: Degree-level qualification or equivalent experience in Banking, Finance or a related field. Proficient understanding of cashflow analysis and financial modelling. Understanding of deal execution documents (e.g. Shareholder Agreements, Loan Agreements). Experience in risk and client management across real estate lending portfolios, with development finance experience preferable. Strong organisational skills with the ability to manage multiple priorities and meet deadlines. Why join? Build a national financial institution from the ground up Lead a high-impact fund management function deploying billions in public capital Competitive salary, 33 days' leave, hybrid working and wellbeing support Work in a purpose-driven, collaborative and inclusive environment Contact point for applicants Name : Rebecca Nolan Email : 1 Recruitment team Email : 2 Closing date: 1st September, 2026 Right to Work in the UK is required. References Visible links 1. mailto: 2. mailto:
Aug 12, 2026
Full time
Manager - Portfolio Management Loans Support Homes England National Housing Bank 39,933 - 46,573 Hybrid Location: Hybrid 50/50 Our new Headquarters are in Leeds and this role is based in Birmingham, Bristol or London. Homes England is launching the National Housing Bank, a government-backed investment platform to accelerate housing delivery across England. With 16bn in capital, it will unlock private investment, support regeneration and accelerate housing delivery across the UK. Joining now offers a rare opportunity to shape a major new national investment platform from the ground up. The role holder will support the management of a portfolio of debt investment transactions and partner relationships for successful outcomes i.e. delivery, value, return/recovery and growth. Investments include a variety of funding structures and solutions across a range of asset class sub sectors. The role holder will work collaboratively supporting the lead Portfolio Manager in ensuring strong stewardship through effective client management, which includes managing and mitigating risks, regular monitoring, reporting and assurance. The role consistently demonstrates and embeds the values and behaviours in daily work, contributing to a positive and inclusive culture. The opportunity Responsibilities include: Support delivery of housing starts, completions, unlocking of land, and budgeted spend aligned with the National Housing Bank Business Plan and annual targets. Prepare credit submissions, payment requests, and instruct legal documentation to maintain compliance and quality standards. Maintain oversight of portfolio performance and provide assurance through accurate data reporting and stewardship activities. Monitor and manage risk profiles across transactions, identifying early signs of deterioration and work collaboratively with the lead Portfolio Manager implementing corrective actions in collaboration with Risk and Distressed Investments. Analyse portfolio metrics and performance data to draft and produce high-quality reports and recommendations. Contribute to policy and process reviews, recommending and implementing improvements to enhance efficiency and compliance. Candidate profile You're an experienced investment professional with: Degree-level qualification or equivalent experience in Banking, Finance or a related field. Proficient understanding of cashflow analysis and financial modelling. Understanding of deal execution documents (e.g. Shareholder Agreements, Loan Agreements). Experience in risk and client management across real estate lending portfolios, with development finance experience preferable. Strong organisational skills with the ability to manage multiple priorities and meet deadlines. Why join? Build a national financial institution from the ground up Lead a high-impact fund management function deploying billions in public capital Competitive salary, 33 days' leave, hybrid working and wellbeing support Work in a purpose-driven, collaborative and inclusive environment Contact point for applicants Name : Rebecca Nolan Email : 1 Recruitment team Email : 2 Closing date: 1st September, 2026 Right to Work in the UK is required. References Visible links 1. mailto: 2. mailto:
Complaints Officer Manchester, Greater Manchester £31,310.03 per annum Permanent, Full Time 35 hours per week (agile working arrangements in place) Closing date: 14th August 2026 Interview date: 20th August 2026 Interview location: Oaklands House, Suite 2, Second Floor, Oaklands House, 34 Washway Road, Sale, M33 6FS Our organisation is all about people the people who live in our homes, the communities we serve, and those we work with. So, it s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community. This role will help us to do this by managing complaints through to resolution, ensuring Irwell Valley Homes complies with the Housing Ombudsman Complaint Handling Code, regulatory standards, internal policies and compensation procedures. You ll provide clear, fair, and empathetic support to customers, keeping them informed throughout the complaints process and ensuring each case is investigated impartially and resolved appropriately. Working collaboratively with managers and teams, you ll identify service failures, agree actions to put things right and support learning and improvement from complaints. In this role, you will be responsible for Managing Stage 1 complaints through to resolution within required timescales. Work with managers on complex cases, challenge decisions where appropriate and agree sustainable resolutions. Produce clear, concise and well-reasoned complaint responses, referencing policy, law and good practice where relevant. Engage with customers who remain dissatisfied after Stage 1 and seek to resolve concerns where possible. Escalate complaints to Stage 2 where required, allocating cases to Heads of Service or senior managers. Record learning from complaints in the HIVE and support managers to implement service improvements. We need people who are Knowledge of complaint handling, the Housing Ombudsman Complaint Handling Code, housing regulation and compensation procedures. Experience of complaint handling, investigations and managing cases through to resolution. Strong written and verbal communication skills, with the ability to produce clear, empathetic and professional responses. Ability to manage a varied caseload, meet deadlines, maintain accurate records and provide a clear audit trail. Resilience, empathy and confidence in managing challenging conversations fairly and professionally. IT literate, including Microsoft Office 365 and housing/customer management systems Everyone s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. If you want to be part of our team and help us make a difference, we d love to hear from you.
Aug 12, 2026
Full time
Complaints Officer Manchester, Greater Manchester £31,310.03 per annum Permanent, Full Time 35 hours per week (agile working arrangements in place) Closing date: 14th August 2026 Interview date: 20th August 2026 Interview location: Oaklands House, Suite 2, Second Floor, Oaklands House, 34 Washway Road, Sale, M33 6FS Our organisation is all about people the people who live in our homes, the communities we serve, and those we work with. So, it s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community. This role will help us to do this by managing complaints through to resolution, ensuring Irwell Valley Homes complies with the Housing Ombudsman Complaint Handling Code, regulatory standards, internal policies and compensation procedures. You ll provide clear, fair, and empathetic support to customers, keeping them informed throughout the complaints process and ensuring each case is investigated impartially and resolved appropriately. Working collaboratively with managers and teams, you ll identify service failures, agree actions to put things right and support learning and improvement from complaints. In this role, you will be responsible for Managing Stage 1 complaints through to resolution within required timescales. Work with managers on complex cases, challenge decisions where appropriate and agree sustainable resolutions. Produce clear, concise and well-reasoned complaint responses, referencing policy, law and good practice where relevant. Engage with customers who remain dissatisfied after Stage 1 and seek to resolve concerns where possible. Escalate complaints to Stage 2 where required, allocating cases to Heads of Service or senior managers. Record learning from complaints in the HIVE and support managers to implement service improvements. We need people who are Knowledge of complaint handling, the Housing Ombudsman Complaint Handling Code, housing regulation and compensation procedures. Experience of complaint handling, investigations and managing cases through to resolution. Strong written and verbal communication skills, with the ability to produce clear, empathetic and professional responses. Ability to manage a varied caseload, meet deadlines, maintain accurate records and provide a clear audit trail. Resilience, empathy and confidence in managing challenging conversations fairly and professionally. IT literate, including Microsoft Office 365 and housing/customer management systems Everyone s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. If you want to be part of our team and help us make a difference, we d love to hear from you.
Head of Governance, Risk and Procurement Horsham Permanent Exciting opportunity to lead the Governance, Risk and Procurement functions Be a trusted advisor to the Board, Committees and Executive Team About Our Client Established in 2000, Saxon Weald is a housing association managing close to 7,000 homes across Sussex and Hampshire click apply for full job details
Aug 12, 2026
Full time
Head of Governance, Risk and Procurement Horsham Permanent Exciting opportunity to lead the Governance, Risk and Procurement functions Be a trusted advisor to the Board, Committees and Executive Team About Our Client Established in 2000, Saxon Weald is a housing association managing close to 7,000 homes across Sussex and Hampshire click apply for full job details
Mobilisation Manager Location: Midlands Rate: £600 per day Working Pattern: Hybrid Contract: Interim We re working with a leading housing organisation that is looking to appoint an experienced Senior Mobilisation Manager to lead complex mobilisation and demobilisation programmes across its Property Directorate. Reporting to the Head of Property , you ll provide senior leadership and assurance across multiple concurrent mobilisation programmes, helping to shape how major property services are transitioned, transformed and embedded. If you are someone who enjoys bringing structure to complex programmes, managing significant operational risk and working across multiple stakeholders to turn strategic plans into successful operational delivery. This is an opportunity to take a senior position within a major Property function and play a central role in shaping how critical services are transitioned and delivered Responsibilities You ll lead the end-to-end mobilisation and demobilisation of complex property services, ensuring every transition is properly planned, governed and operationally ready. Key responsibilities will include: Providing strategic leadership across mobilisation and demobilisation programmes. Overseeing multiple complex and high-risk transitions simultaneously. Developing robust mobilisation plans, governance structures, critical paths and risk frameworks. Acting as a senior escalation point for issues affecting service delivery, compliance, commercial performance or reputation. Ensuring continuity of repairs, maintenance, compliance and investment services throughout transition. Working closely with Procurement, Commercial, Finance, HR, Legal, Technology and operational teams. Providing senior oversight of contract mobilisation, supplier onboarding and exit activity. Managing commercial governance, budgets, cost control and value for money. Providing strategic oversight of TUPE and workforce transition activity. Ensuring data, systems and digital platforms are ready to support new and transitioning services. Establishing effective KPI, SLA and performance frameworks from contract inception. Leading assurance and governance reporting for senior stakeholders. Working closely with suppliers and partners to drive accountability and successful delivery. Supporting customer and resident communication throughout major service transitions. Capturing lessons learned and continuously improving the organisation s mobilisation approach. What We re Looking For We re looking for an experienced mobilisation or transformation professional who has successfully delivered complex service transitions within property, housing, facilities management, infrastructure or another operationally critical environment. You ll ideally have: Extensive experience leading complex mobilisation and/or demobilisation programmes at scale. A strong track record operating at senior level within property services, asset management or a similar environment. Strong commercial understanding across contract management, procurement and financial governance. Experience managing and influencing senior stakeholders. Excellent programme leadership, risk management and assurance skills. Practical experience managing TUPE transfers and workforce transitions. Experience working within regulated, customer-facing environments. The ability to manage multiple programmes, stakeholders and competing priorities simultaneously. The role profile identifies social housing, responsive repairs, voids, planned works, compliance, re-procurement, insourcing and service transformation as desirable areas of experience. Interested? If you've led complex property service mobilisations and are looking for a senior interim assignment where you'll have genuine influence over delivery, I'd be happy to have a confidential conversation. Even if this particular role isn't right, it's still worth getting in touch. Panoramic Associates works across social housing, property, asset management, compliance and transformation, so there may be another assignment that fits your experience better.
Aug 12, 2026
Contractor
Mobilisation Manager Location: Midlands Rate: £600 per day Working Pattern: Hybrid Contract: Interim We re working with a leading housing organisation that is looking to appoint an experienced Senior Mobilisation Manager to lead complex mobilisation and demobilisation programmes across its Property Directorate. Reporting to the Head of Property , you ll provide senior leadership and assurance across multiple concurrent mobilisation programmes, helping to shape how major property services are transitioned, transformed and embedded. If you are someone who enjoys bringing structure to complex programmes, managing significant operational risk and working across multiple stakeholders to turn strategic plans into successful operational delivery. This is an opportunity to take a senior position within a major Property function and play a central role in shaping how critical services are transitioned and delivered Responsibilities You ll lead the end-to-end mobilisation and demobilisation of complex property services, ensuring every transition is properly planned, governed and operationally ready. Key responsibilities will include: Providing strategic leadership across mobilisation and demobilisation programmes. Overseeing multiple complex and high-risk transitions simultaneously. Developing robust mobilisation plans, governance structures, critical paths and risk frameworks. Acting as a senior escalation point for issues affecting service delivery, compliance, commercial performance or reputation. Ensuring continuity of repairs, maintenance, compliance and investment services throughout transition. Working closely with Procurement, Commercial, Finance, HR, Legal, Technology and operational teams. Providing senior oversight of contract mobilisation, supplier onboarding and exit activity. Managing commercial governance, budgets, cost control and value for money. Providing strategic oversight of TUPE and workforce transition activity. Ensuring data, systems and digital platforms are ready to support new and transitioning services. Establishing effective KPI, SLA and performance frameworks from contract inception. Leading assurance and governance reporting for senior stakeholders. Working closely with suppliers and partners to drive accountability and successful delivery. Supporting customer and resident communication throughout major service transitions. Capturing lessons learned and continuously improving the organisation s mobilisation approach. What We re Looking For We re looking for an experienced mobilisation or transformation professional who has successfully delivered complex service transitions within property, housing, facilities management, infrastructure or another operationally critical environment. You ll ideally have: Extensive experience leading complex mobilisation and/or demobilisation programmes at scale. A strong track record operating at senior level within property services, asset management or a similar environment. Strong commercial understanding across contract management, procurement and financial governance. Experience managing and influencing senior stakeholders. Excellent programme leadership, risk management and assurance skills. Practical experience managing TUPE transfers and workforce transitions. Experience working within regulated, customer-facing environments. The ability to manage multiple programmes, stakeholders and competing priorities simultaneously. The role profile identifies social housing, responsive repairs, voids, planned works, compliance, re-procurement, insourcing and service transformation as desirable areas of experience. Interested? If you've led complex property service mobilisations and are looking for a senior interim assignment where you'll have genuine influence over delivery, I'd be happy to have a confidential conversation. Even if this particular role isn't right, it's still worth getting in touch. Panoramic Associates works across social housing, property, asset management, compliance and transformation, so there may be another assignment that fits your experience better.
BEDFORDSHIRE PILGRIMS HOUSING ASSOCIATION
Bedford, Bedfordshire
Procurement Specialist Full Time, Fixed Term - 12m Bedford, Hybrid £45,000pa We are looking for a proactive and analytical Procurement Specialist to support the delivery of a compliant, value driven procurement function. Reporting to the Head of Procurement, you will play a key role in delivering procurement activities, strengthening governance and compliance, and enhancing the use of data to support decision making. This is an exciting opportunity to contribute to a more data driven approach to procurement, helping to improve value for money, manage risk effectively, and embed best practice across the organisation. You'll work closely with stakeholders across the business, providing expert procurement support while championing social and environmental value. Key Responsibilities Support the delivery of end to end procurement exercises, including tendering, evaluation, award, and contract mobilisation Ensure procurement activities comply with relevant regulations, internal policies, and best practice Provide practical procurement advice and guidance to stakeholders across the organisation Analyse procurement spend, contract data, supplier performance, and compliance information to drive insights Develop and maintain reporting dashboards and assurance packs for senior leadership and governance forums Contribute to achieving value for money through robust analysis and commercial evaluation Support the integration of social value and sustainability within procurement activities Identify, assess, and support mitigation of procurement related risks Assist in contract and supplier management, including performance monitoring and risk identification Maintain a central contracts register, ensuring accurate data, pricing, and documentation Manage contract renewal processes and support drafting of contract documentation Ensure appropriate due diligence checks are completed for new suppliers Person Specification Key Skills & Attributes Strong analytical and numerical skills, with the ability to interpret data and provide insights Ability to apply procurement knowledge in a practical and compliant way Excellent communication skills, with the ability to present complex information clearly Strong organisational skills and ability to manage multiple priorities to deadlines Proactive, flexible mindset with a focus on continuous improvement High attention to detail and commitment to governance, assurance, and compliance Knowledge & Experience Experience working in a procurement or commercial role within a Housing Association or other public sector environment Good understanding of procurement regulations and governance - knowledge of Procurement Act 2023 Experience supporting or leading procurement exercises from planning through to award Experience working with data, reporting, or management information to support decision making Understanding of value for money, social value, and risk within procurement Qualifications CIPS qualified or working towards qualification Degree level education or equivalent professional experience Relevant sector knowledge Please Note We reserve the right to close this vacancy early should we feel we have received an adequate number of suitable applications.
Aug 12, 2026
Full time
Procurement Specialist Full Time, Fixed Term - 12m Bedford, Hybrid £45,000pa We are looking for a proactive and analytical Procurement Specialist to support the delivery of a compliant, value driven procurement function. Reporting to the Head of Procurement, you will play a key role in delivering procurement activities, strengthening governance and compliance, and enhancing the use of data to support decision making. This is an exciting opportunity to contribute to a more data driven approach to procurement, helping to improve value for money, manage risk effectively, and embed best practice across the organisation. You'll work closely with stakeholders across the business, providing expert procurement support while championing social and environmental value. Key Responsibilities Support the delivery of end to end procurement exercises, including tendering, evaluation, award, and contract mobilisation Ensure procurement activities comply with relevant regulations, internal policies, and best practice Provide practical procurement advice and guidance to stakeholders across the organisation Analyse procurement spend, contract data, supplier performance, and compliance information to drive insights Develop and maintain reporting dashboards and assurance packs for senior leadership and governance forums Contribute to achieving value for money through robust analysis and commercial evaluation Support the integration of social value and sustainability within procurement activities Identify, assess, and support mitigation of procurement related risks Assist in contract and supplier management, including performance monitoring and risk identification Maintain a central contracts register, ensuring accurate data, pricing, and documentation Manage contract renewal processes and support drafting of contract documentation Ensure appropriate due diligence checks are completed for new suppliers Person Specification Key Skills & Attributes Strong analytical and numerical skills, with the ability to interpret data and provide insights Ability to apply procurement knowledge in a practical and compliant way Excellent communication skills, with the ability to present complex information clearly Strong organisational skills and ability to manage multiple priorities to deadlines Proactive, flexible mindset with a focus on continuous improvement High attention to detail and commitment to governance, assurance, and compliance Knowledge & Experience Experience working in a procurement or commercial role within a Housing Association or other public sector environment Good understanding of procurement regulations and governance - knowledge of Procurement Act 2023 Experience supporting or leading procurement exercises from planning through to award Experience working with data, reporting, or management information to support decision making Understanding of value for money, social value, and risk within procurement Qualifications CIPS qualified or working towards qualification Degree level education or equivalent professional experience Relevant sector knowledge Please Note We reserve the right to close this vacancy early should we feel we have received an adequate number of suitable applications.
