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What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval. Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps. Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

What you will do Reporting to the Head of Software Engineering, this role provides management of testing resources and testing environments to meet A&O Shearman's business requirements, quality assurance goals, and compliance obligations. The role is a member of the Enterprise Architecture & Technology Platform teams and is responsible for defining the testing strategy and framework for the project delivery lifecycle, business as usual testing, directing external third-party service providers, and management of testing environments. The role is accountable for the efficacy, accuracy and completeness of project lifecycle testing, along with the security, integrity and performance of testing environments, and representing quality assurance at the Change Advisory board. The role also provides guidance and feedback on testing best practices to internal software engineering DevOps teams delivering bespoke software. Overseeing the testing of project delivery workstreams and business-as-usual testing. Managing and maintaining testing environments, collaborating with infrastructure and security teams to ensure the environments remain secure, available, and cost-effective, Owning the Test Data Management tooling and implementation across projects and teams. Attend Change Advisory Board (CAB) meetings as a representative for quality assurance. Maintain strong customer relationships with fee earners and business teams to manage the quality. Work as part of the Enterprise Architecture & Technology Platforms leadership team to collectively define, implement and operate the firm's testing and test environment strategy. Work with senior stakeholders from Infrastructure & Operations, Tech Delivery, and the Process Team to maximise the stability of releases. Act as the focal point for matters related to software testing strategy and environment management, providing expert guidance to other teams when required. Performance management of external testing teams, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation, and ensure any remediation activities are being delivered. Own the software testing strategy and environment management budget and benefits delivery, balancing priorities and clearly demonstrating the value that software testing strategy and environment management delivers whilst working with IT Business Operations to ensure alignment. Actively identify and pursue opportunities for continuous improvement in software testing strategy and environment management, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in manual and automated testing, preferably within the legal or professional services sector. Deep knowledge and understanding of automated testing of Cloud-based SaaS applications, testing environments, and operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with testing frameworks in the C#, JavaScript/TypeScript, PowerShell, and Python ecosystems. Strong knowledge of current IT and data market trends and technology innovations. Proven track record of managing large globally dispersed teams. Hands-on and current test automation practitioner and able to configure environments with scripting Experience within the IT industry, leading high-performing test teams. Working knowledge of creating, configuring and maintaining cloud-based test environments. Excellent stakeholder engagement and communication skills. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

We have an exciting opportunity for a Group Finance Manager (Manager) to join our Finance team , based in A&O Shearman's Belfast office. Finance team - Belfast Achieving the firm's strategy requires a world class Finance department to work with the decision makers. Our teams add value through the services provided, managing compliance and providing information and insight. This is achieved by having a collaborative and high performing team that builds relationships with the Partners and other decision-makers in the firm so that they trust us to advise them on commercial, financial, and technical matters. What you will do To lead the delivery of high-quality financial control and reporting across the Group, supporting decision-making through robust analysis and insight. The role is responsible for maintaining best practice and standards across the finance function, driving continuous improvement, and acting as a trusted adviser to the global finance community. Lead the preparation and delivery of financial information to management and the partnership, ensuring accuracy and timeliness against tight deadlines, and providing high-quality analysis and insight to support decision-making, including commentary on key trends and variances. Oversee key areas of the month-end and year-end close processes, including journals, review of reconciliations, and Group reporting outputs, ensuring the integrity of the balances through oversight of critical judgements and complex accounting areas. Manage delivery of elements of the Group year-end process, including financial statements for UK entities and supporting disclosures. Prepare and review technical accounting papers, assessing the impact of new and emerging accounting standards on the Group, and supporting implementation through training to the global finance network. Oversee the management of cross-border intra-group balances and funding on a multi-currency basis, ensuring compliance with UK and international requirements, and ensuring timely reconciliation and settlement of balances across the global network. Review and enhance financial processes, documentation, and internal controls to ensure accuracy, consistency, and efficiency, supporting the development and maintenance of Group accounting policies and identifying control gaps to drive continuous improvement. Partner with Finance Systems and Business Analysts to support the development and optimisation of finance systems and reporting tools, driving improvements in reporting capability and automation. Build and maintain relationships with Finance staff across all A&O Shearman offices, acting as a trusted adviser on accounting, intercompany, and policy matters, and supporting the global finance network on process and technical queries. Lead and deliver ad hoc projects, including implementation of new reporting or analytical capabilities. Lead, develop, and mentor junior team members, providing ongoing coaching, performance management, and technical guidance, and fostering a high-performing and collaborative team environment. What you will have Member of recognised accounting body as a qualified accountant. Significant post-qualified experience in a finance function. Experience in a Big 4 accountancy practice or in an international environment is an advantage. Excellent written and verbal communication skills, with the ability to clearly explain complex financial and technical issues to both financial and non-financial stakeholders. Ability to influence at a senior level as a credible subject-matter expert, adapting style to different audiences and demonstrating strong emotional intelligence. Strong leadership capability, with the ability to motivate, develop, and manage individuals, and contribute effectively within a high-performing global team environment. Outstanding analytical and problem-solving capabilities, with the ability to develop meaningful, well-reasoned insights and apply a proactive, solution-driven approach. Strong technical accounting knowledge, including IFRS, with the ability to discuss complex issues with senior group management, alongside a thorough understanding of financial accounting principles, currency accounting, financial systems, and group structures. Excellent organisational and time management skills, with the ability to prioritise effectively, manage multiple deliverables, and perform under pressure in a fast-paced environment with shifting priorities. Ability to produce high-quality documentation, reports, and training materials, and to support, mentor, and develop finance colleagues across a global network. What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval. Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps. Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

Receptionist/Concierge - Farnborough - Temp to Perm (Immediate Start) Location: Farnborough Hours of Work: Mon - Fri 8am - 5pm Hourly Pay Rate: 18.00p/h Via Umbrella A World Leading Service Provider who operates on an International scale is seeking an experienced Receptionist/Concierge based in the Farnborough area on a Temp to Perm basis. The successful candidate would ideally need to be very client facing and has good experience working in a FOH environment. Key Responsibilities include: Welcoming all staff and visitors and act as host to create excellent relationships with the customers (To make refreshments as and when required) Management of the staff car parking and visitor spaces. Arrange all business lunches, conference room bookings and conference calls dial in Ensure the front of house is kept tidy and regular checks of visitor washrooms. Manage all incoming and outgoing post, parcels and couriers Welcome delivery drivers and couriers. Sign for parcels and place in post room for recipient to collect (keep records). Keep the telephone listings up to date at all times and liaise daily with the Service Centre to ensure the telephone and Contract lists are up to date so they can receive incoming calls. To answer internal calls only. Administration duties for the Service Centre and the Finance Teams (or any other department upon the request of your manager). To keep all Front of House Literature up to date and tidy The successful candidate must be able to demonstrate the following: Due to where the site is based the successful candidate will need to drive to site as there is no public transport to get close. Customer Service and Front of House experience and Concierge is required. Excellent communication (face to face, telephone and written) Well presented with excellent attention to detail. Extremely organised individual. If this role would be of any interest or you know someone that might be of interest then please do apply below

What you will do Reporting to the Head of Software Engineering, this role provides management of testing resources and testing environments to meet A&O Shearman's business requirements, quality assurance goals, and compliance obligations. The role is a member of the Enterprise Architecture & Technology Platform teams and is responsible for defining the testing strategy and framework for the project delivery lifecycle, business as usual testing, directing external third-party service providers, and management of testing environments. The role is accountable for the efficacy, accuracy and completeness of project lifecycle testing, along with the security, integrity and performance of testing environments, and representing quality assurance at the Change Advisory board. The role also provides guidance and feedback on testing best practices to internal software engineering DevOps teams delivering bespoke software. Overseeing the testing of project delivery workstreams and business-as-usual testing. Managing and maintaining testing environments, collaborating with infrastructure and security teams to ensure the environments remain secure, available, and cost-effective, Owning the Test Data Management tooling and implementation across projects and teams. Attend Change Advisory Board (CAB) meetings as a representative for quality assurance. Maintain strong customer relationships with fee earners and business teams to manage the quality. Work as part of the Enterprise Architecture & Technology Platforms leadership team to collectively define, implement and operate the firm's testing and test environment strategy. Work with senior stakeholders from Infrastructure & Operations, Tech Delivery, and the Process Team to maximise the stability of releases. Act as the focal point for matters related to software testing strategy and environment management, providing expert guidance to other teams when required. Performance management of external testing teams, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation, and ensure any remediation activities are being delivered. Own the software testing strategy and environment management budget and benefits delivery, balancing priorities and clearly demonstrating the value that software testing strategy and environment management delivers whilst working with IT Business Operations to ensure alignment. Actively identify and pursue opportunities for continuous improvement in software testing strategy and environment management, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in manual and automated testing, preferably within the legal or professional services sector. Deep knowledge and understanding of automated testing of Cloud-based SaaS applications, testing environments, and operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with testing frameworks in the C#, JavaScript/TypeScript, PowerShell, and Python ecosystems. Strong knowledge of current IT and data market trends and technology innovations. Proven track record of managing large globally dispersed teams. Hands-on and current test automation practitioner and able to configure environments with scripting Experience within the IT industry, leading high-performing test teams. Working knowledge of creating, configuring and maintaining cloud-based test environments. Excellent stakeholder engagement and communication skills. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

We have an exciting opportunity for a Group Finance Manager (Manager) to join our Finance team , based in A&O Shearman's Belfast office. Finance team - Belfast Achieving the firm's strategy requires a world class Finance department to work with the decision makers. Our teams add value through the services provided, managing compliance and providing information and insight. This is achieved by having a collaborative and high performing team that builds relationships with the Partners and other decision-makers in the firm so that they trust us to advise them on commercial, financial, and technical matters. What you will do To lead the delivery of high-quality financial control and reporting across the Group, supporting decision-making through robust analysis and insight. The role is responsible for maintaining best practice and standards across the finance function, driving continuous improvement, and acting as a trusted adviser to the global finance community. Lead the preparation and delivery of financial information to management and the partnership, ensuring accuracy and timeliness against tight deadlines, and providing high-quality analysis and insight to support decision-making, including commentary on key trends and variances. Oversee key areas of the month-end and year-end close processes, including journals, review of reconciliations, and Group reporting outputs, ensuring the integrity of the balances through oversight of critical judgements and complex accounting areas. Manage delivery of elements of the Group year-end process, including financial statements for UK entities and supporting disclosures. Prepare and review technical accounting papers, assessing the impact of new and emerging accounting standards on the Group, and supporting implementation through training to the global finance network. Oversee the management of cross-border intra-group balances and funding on a multi-currency basis, ensuring compliance with UK and international requirements, and ensuring timely reconciliation and settlement of balances across the global network. Review and enhance financial processes, documentation, and internal controls to ensure accuracy, consistency, and efficiency, supporting the development and maintenance of Group accounting policies and identifying control gaps to drive continuous improvement. Partner with Finance Systems and Business Analysts to support the development and optimisation of finance systems and reporting tools, driving improvements in reporting capability and automation. Build and maintain relationships with Finance staff across all A&O Shearman offices, acting as a trusted adviser on accounting, intercompany, and policy matters, and supporting the global finance network on process and technical queries. Lead and deliver ad hoc projects, including implementation of new reporting or analytical capabilities. Lead, develop, and mentor junior team members, providing ongoing coaching, performance management, and technical guidance, and fostering a high-performing and collaborative team environment. What you will have Member of recognised accounting body as a qualified accountant. Significant post-qualified experience in a finance function. Experience in a Big 4 accountancy practice or in an international environment is an advantage. Excellent written and verbal communication skills, with the ability to clearly explain complex financial and technical issues to both financial and non-financial stakeholders. Ability to influence at a senior level as a credible subject-matter expert, adapting style to different audiences and demonstrating strong emotional intelligence. Strong leadership capability, with the ability to motivate, develop, and manage individuals, and contribute effectively within a high-performing global team environment. Outstanding analytical and problem-solving capabilities, with the ability to develop meaningful, well-reasoned insights and apply a proactive, solution-driven approach. Strong technical accounting knowledge, including IFRS, with the ability to discuss complex issues with senior group management, alongside a thorough understanding of financial accounting principles, currency accounting, financial systems, and group structures. Excellent organisational and time management skills, with the ability to prioritise effectively, manage multiple deliverables, and perform under pressure in a fast-paced environment with shifting priorities. Ability to produce high-quality documentation, reports, and training materials, and to support, mentor, and develop finance colleagues across a global network. What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval. Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps. Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval. Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps. Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval. Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps. Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval. Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps. Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

We have an exciting opportunity for a Group Finance Manager (Manager) to join our Finance team , based in A&O Shearman's Belfast office. Finance team - Belfast Achieving the firm's strategy requires a world class Finance department to work with the decision makers. Our teams add value through the services provided, managing compliance and providing information and insight. This is achieved by having a collaborative and high performing team that builds relationships with the Partners and other decision-makers in the firm so that they trust us to advise them on commercial, financial, and technical matters. What you will do To lead the delivery of high-quality financial control and reporting across the Group, supporting decision-making through robust analysis and insight. The role is responsible for maintaining best practice and standards across the finance function, driving continuous improvement, and acting as a trusted adviser to the global finance community. Lead the preparation and delivery of financial information to management and the partnership, ensuring accuracy and timeliness against tight deadlines, and providing high-quality analysis and insight to support decision-making, including commentary on key trends and variances. Oversee key areas of the month-end and year-end close processes, including journals, review of reconciliations, and Group reporting outputs, ensuring the integrity of the balances through oversight of critical judgements and complex accounting areas. Manage delivery of elements of the Group year-end process, including financial statements for UK entities and supporting disclosures. Prepare and review technical accounting papers, assessing the impact of new and emerging accounting standards on the Group, and supporting implementation through training to the global finance network. Oversee the management of cross-border intra-group balances and funding on a multi-currency basis, ensuring compliance with UK and international requirements, and ensuring timely reconciliation and settlement of balances across the global network. Review and enhance financial processes, documentation, and internal controls to ensure accuracy, consistency, and efficiency, supporting the development and maintenance of Group accounting policies and identifying control gaps to drive continuous improvement. Partner with Finance Systems and Business Analysts to support the development and optimisation of finance systems and reporting tools, driving improvements in reporting capability and automation. Build and maintain relationships with Finance staff across all A&O Shearman offices, acting as a trusted adviser on accounting, intercompany, and policy matters, and supporting the global finance network on process and technical queries. Lead and deliver ad hoc projects, including implementation of new reporting or analytical capabilities. Lead, develop, and mentor junior team members, providing ongoing coaching, performance management, and technical guidance, and fostering a high-performing and collaborative team environment. What you will have Member of recognised accounting body as a qualified accountant. Significant post-qualified experience in a finance function. Experience in a Big 4 accountancy practice or in an international environment is an advantage. Excellent written and verbal communication skills, with the ability to clearly explain complex financial and technical issues to both financial and non-financial stakeholders. Ability to influence at a senior level as a credible subject-matter expert, adapting style to different audiences and demonstrating strong emotional intelligence. Strong leadership capability, with the ability to motivate, develop, and manage individuals, and contribute effectively within a high-performing global team environment. Outstanding analytical and problem-solving capabilities, with the ability to develop meaningful, well-reasoned insights and apply a proactive, solution-driven approach. Strong technical accounting knowledge, including IFRS, with the ability to discuss complex issues with senior group management, alongside a thorough understanding of financial accounting principles, currency accounting, financial systems, and group structures. Excellent organisational and time management skills, with the ability to prioritise effectively, manage multiple deliverables, and perform under pressure in a fast-paced environment with shifting priorities. Ability to produce high-quality documentation, reports, and training materials, and to support, mentor, and develop finance colleagues across a global network. What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

Location: Office-based, Monday-Friday (09:00-18:00) Overview My client is seeking an experienced Chartered Commercial Property Manager (MRICS) to join their growing team. This is a key role responsible for managing a diverse property portfolio (office, industrial, retail), optimising asset performance, and providing expert advice across the business. The successful candidate will combine strong technical surveying expertise with commercial awareness and a proactive approach to property and asset management. Key Responsibilities Take full responsibility for a portfolio of commercial properties, maintaining a detailed understanding of income, lease events, opportunities, and local market conditions. Apply high-level professional surveying skills as part of the commercial property team. Provide expert property and estate management advice to internal stakeholders across the business. Deliver a full range of property management services, including: Tenant liaison Accounts enquiries Rent arrears management Carry out regular site inspections and ensure assets are well maintained and compliant. Manage all day-to-day landlord and tenant matters, including: Lettings and leasing Rent reviews and lease renewals Assignments, sub-letting, and alterations Budgeting and financial forecasting Lead on letting vacant properties and minimising void periods. Manage and administer service charge budgets and recovery where applicable. Oversee refurbishment and improvement projects (capital and revenue), liaising closely with the building surveyor. Build and maintain strong working relationships with tenants, on-site staff, and internal teams. Support property acquisitions and disposals, including both planned and opportunistic transactions. Negotiate easements and wayleaves as required. Maintain accurate and up-to-date property records and database information. Manage vacant properties and sites pending development. Prepare and present reports covering key asset management areas such as: Voids Arrears Rent reviews Lease renewals Dilapidations Projects Contribute to the preparation and delivery of capital expenditure strategies. Candidate Requirements MRICS qualified (essential) Proven experience in commercial property management Strong working knowledge of landlord & tenant matters and lease structures Excellent negotiation and communication skills Commercially astute with a proactive and solutions-driven approach Ability to manage multiple assets and projects simultaneously Strong organisational skills and attention to detail This is a great chance for a property manager looking If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.