1360 jobs found

Customer Sales Advisor - covering location in: Hall Green (B28), Birmingham Are you looking for an exciting and varied new career challenge? If so, read on to find out about this superb opportunity to work for a fun and friendly employer, in a fast growing and secure industry. My client welcome applicants from all different types of retail sales and customer service backgrounds. Key Benefits and Principle terms for Customer Sales Advisor role: Working a day shift pattern, to include some weekend and bank holiday working (Working 40 hours per week) Starting salary: £27,976 + EOY bonus - this is the entry pay grade and there are 4 pay grades to this role; Great bonus scheme; 30 days holiday, which includes Bank Holidays; Contributory pension scheme; Perkbox - employee 'free perks' scheme, which includes discounts on many high street retailers, cinema tickets, super markets, gyms and much more. Staff discount on storage and retail products (30% discount on storage and 50% discount on retail packaging); Training and development programme; Additional benefits after qualifying period, including: a day off and gift for your birthday, length of service award and a generous maternity and paternity package. Job Role for the Customer Sales Advisor: This is a great opportunity to work as part of a small, friendly team, promoting high quality self-storage services to customers; whilst providing excellent customer service and maintaining superb standards. The job holder will benefit from a broad range of exposure; covering sales, customer services, administration and operational management experience. The role offers a great base salary, with potential for further salary enhancements and super benefits package. Supported by an experienced management team, you will learn about effective Customer services, Sales/Marketing, Administration and Operations. Full Training is provided in the role. Key Functions of the Customer Sales Advisor Role: Sales/Customer Service Sell space (dealing with inbound enquiries for people wanting to use the service - no cold calling involved) via phone, email and face to face; ensuring the customer has all relevant information to make an informed decision, by explaining the features and benefits and price solutions. Achieve sales targets by maximising all sales opportunities. This will include responding and following up on customer enquiries, challenging objections, upselling our retail products and closing sales wherever possible. Provide a high level of customer service at all times, ensuring company values are maintained. Administration Reviewing and prioritising the tasks for the day, dealing with new enquiries, completing contracts and debt chasing; Uploading customer details on to database and setting up customer accounts, as well as off-boarding when customer contract ends; Additional administration required when liaising with the removals contractor, including using the removals calendar. Banking/Petty Cash Reconcile cash, credit card, Direct Debit and BACS payments. Complete petty cash float checks on a daily basis. If you have a strong retail/sales background and are highly customer focused and achievement driven, then this could be the ideal role for you. Please apply now for immediate consideration and job start.

Customer Service Advisor Woking Temp 3 months - with view to go perm 12.84p/h Our client is seeking a Customer Service Advisor to join their busy Customer Service team. As the first point of contact for customers, you will provide advice, guidance, and support on products while delivering an exceptional customer experience. This role requires excellent communication skills, attention to detail, and the ability to work effectively in a fast-paced environment. Duties : Engage with new and existing customers, providing information on appointments Act as the first point of contact for customer enquiries Build rapport and maintain positive relationships with customers Schedule engineer appointments where required Ensure diaries are optimised Handle high volumes of customer calls and emails Use CRM system to track all correspondence Upsell products to customers Requirements : Excellent communication skills, both written and verbal. Strong attention to detail and accuracy. Previous Customer Service experience Experience using a CRM system Ability to work well in a busy environment

Housing Officer / Housing Services - Initial temporary contract - Based in the Twickenham/Teddington area of South West London - Hybrid working (2 - 3 days in the office) - £28.61 per hour via an umbrella company We're recruiting on behalf of a well-established organisation seeking a proactive Housing Advisor to deliver an exceptional housing management service. You'll take ownership of a diverse caseload, providing expert housing management advice and ensuring tenancy matters are managed efficiently, professionally and in line with current legislation. Working closely with residents, committees and internal teams, you'll help resolve issues, support vulnerable tenants and contribute to delivering an outstanding customer experience. Key Responsibilities Deliver a proactive housing management service across a portfolio of housing Manage tenancy matters including arrears, tenancy breaches, notices and legal proceedings where appropriate. Handle complex cases including anti-social behaviour, complaints and neighbour disputes. Oversee the voids and allocations process from start to finish. Carry out tenancy visits and regular site inspections. Work collaboratively with repairs and maintenance teams to support residents. Liaise with external agencies and support vulnerable tenants where safeguarding concerns arise. Ensure compliance with housing legislation, policies and tenancy agreements. Prepare reports To be considered suitable you will need to have the following skills and experience; Previous experience within housing management or tenancy management. A good understanding of housing legislation and tenancy law. Experience managing rent arrears, ASB and tenancy enforcement. Excellent communication and relationship-building skills. A customer-focused approach with the ability to manage challenging situations professionally. A full UK driving licence and willingness to travel to local sites as required

Job Title: Customer Service Agent Location: Newcastle upon Tyne (On-site) Contract: 6 Months Hours: 37.5 hrs/week (Rotational shifts) About the Role: We are seeking an experienced Customer Service Agent to join our Newcastle team. You will act as the first point of contact for Personal Loans account holders, delivering high-quality first-contact resolutions, handling inbound calls, and maintaining strict GDPR standards in a fast-paced environment. Requirements: Essential: Proven contact centre and inbound customer service experience. Desirable: Financial services experience, personal loans knowledge, and CRM system familiarity. Apply today to join our team! Randstad Technologies is acting as an Employment Business in relation to this vacancy.

You must live in Scotland to be considered for this role. Customer Service Advisor working remotely, on an ongoing contract with the opportunity for extension and opportunity to be made permanent. Start Date: 7th of September You will receive full training for this remote working role and all equipment required - you just need wifi and a quiet space to work. (a chair and desk set up) Working 37-40hrs per week Monday - Sunday (off 2 weekends a month), shifts fall within the hours of 8am - 8pm Monday - Fridays (8hr shifts) and Saturday - Sunday the shifts will fall between the hours of 8am - 6pm. You must be fully flexible to be considered for the role. Standard hours: 13.49 per hour, overtime: 20.23 per hour. Duties: - Inbound customer service relating to maintenance queries and emergency calls - Logging customer notes on the systems - Troubleshooting to understand the problem and providing first level advice - Taking call out payments over the telephone where required - Complaint handling where required - Taking full ownership of a call, ensuring the customer receives the highest levels of customer service - Making customers aware of other products available at the end of the call What you'll bring with you: - Excellent IT skills, you will be required to navigate several systems - Customer service skills, ensuring empathy and good communication - Listening skills - Confidence, you will be required to make customers feel at ease and reassure them that their problem is being dealt with You will need to pass both a criminal background and financial check. Essential: wifi and a work station set up at home to be successful in this role. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Customer Service Executive - Fintech - £26,455 + excellent benefits and career growth This is a great opportunity for a passionate and professional Customer Service Executive / Advisor, to join this consumer based Fintech company, working in a small team. They are a friendly close-knit team full of super talented, smart, hands-on type of people from interesting backgrounds, achieving outstanding reviews and offer great career development and support as well. This role is essential to their strategy to offer all customers world class customer service delivered in a personal and professional manner. It is a front line role and has an essential impact on the company reputation and brand. This is a busy and demanding role and you must love talking to people, who are sometimes at their worst and like helping solve problems. You must like learning new skills and systems and willing to take responsibility. SALARY ETC: £26,455, increasing to £27,352 after training and skill / knowledge achievement. Excellent benefits such as 25 days holiday BH, Health Insurance, Life Insurance, Pension, Enhanced SMP/SPP, career support and development, etc. Hybrid working, with at least 2-days in the office. Monday to Friday, 8:30am to 5:30pm. City of London Permanent, full-time REQUIREMENTS: Some experience in a similar role / customer service role required. Whilst exposure to the fintech industry would be great, it is not essential as long as you have a desire to learn. Outstanding communication skills, level of English (written and spoken), customer skills and support are essential. Is punctual and reliable - works in the office and at home, attends training sessions, team and company work from work days Outgoing and enjoys trouble shooting, remaining professional, calm and supportive to customers needs and problems. Always demonstrates good, professional communication and a charming phone manner. Writes clear and professionally written emails using high quality English. Demonstrates energy, ownership and rapport at all times within each call. Listens intently to the customer and seeks to understand, clarifying enquiries as per training and follows established protocols at all times Calm and composed under pressure Brings energy and a positive attitude to each call and ownership to each client interaction JOB SUMMARY: Resolve card queries and issues as they arise. Answer calls and respond to emails promptly and effectively. Demonstrate ability to use technical systems to resolve straightforward issues. Respond to all enquiries and redirect customers promptly where needed. Be organised and demonstrate good attention to detail and high accuracy levels. To talk to clients and be the face of the company - always leaving a good impression of the company brand and reputation for excellent customer service. Due to the high volume of applications we receive, we regret that we are unable to respond individually to every applicant. If you have not heard from us within 2 weeks of the closing date, please assume that your application has not been successful on this occasion. We sincerely thank you for your interest and wish you every success in your job search

Job description Service Advisor - Ford Basingstoke Good, honest, rewarding work. It's how we're built. In the heart of our aftersales department our Service Advisors are committed to delivering outstanding and trusted experiences for our customers. As a Service Advisor you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Ret click apply for full job details

We are representing a well-established dealership in Halesowen, West Midlands, seeking a highly skilled and motivated Automotive Marketing Executive. This is an excellent opportunity for a Service Advisor / Administrators or Sales experience within the motor trade industry to develop their career within a reputable dealership. The position offers a competitive salary of approximately £28,000 plus performance-based bonuses and is based on Monday to Friday hours. Part-time options may also be available. Benefits for the successful Automotive Marketing Executive: Competitive basic salary circa £28,000 plus bonus Monday to Friday working hours Part-time hours available to provide flexibility Opportunity to join an established and reputable main dealer Supportive and friendly team environment Opportunities for career progression within the dealership Duties of the Automotive Marketing Executive: Manage and develop the dealership s online presence across social media platforms Monitor and enhance the online reputation of the dealership Create and implement social media marketing campaigns to promote products and services Engage with customers via social platforms to increase visibility and customer interaction Book test drives, arrange appointments, and follow up on leads Respond to customer comments and inquiries on review websites and social channels Provide feedback based on customer interactions and enquiries to improve dealership services Assist with administrative tasks, including preparing reports and managing correspondence Requirements of the Automotive Marketing Executive: Strong knowledge of the motor trade industry, ideally with dealership experience Previous sales experience within the motor trade sector Familiarity with social media platforms and marketing strategies Proficiency in MS Office applications, especially PowerPoint and Excel Excellent communication and written skills Ability to quickly adapt to new marketing tools and customer engagement techniques Previous experience in a customer-facing or administrative role within a dealership is advantageous Contact Archie Lawson, Automotive Recruitment Specialist at Perfect Placement covering Halesowen and West Midlands, today to discover more about this fantastic Automotive Marketing Executive opportunity. At Perfect Placement we specialise in Jobs within the Automotive Field, we can help you with your Career search for Motor Trade Jobs as we have over 1,700 live Automotive Vacancies across the whole of the UK ranging from Vehicle Technician Jobs to Service Manager jobs.

Customer Service Representative Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment? If so, we have the perfect opportunity for you to shine as a Customer Service Representative! Location: Dryburgh Industrial Estate, Dundee, DD2 3TN & home based (flexible hybrid working pattern) Pay Rate: 13.98 Enhanced: 16.23 (hours worked 20:00 - 00:00) Overtime: 20.97 (bank holidays and Sundays) Sunday/Bank holiday/Overtime after 8pm - Midnight 23.22 Hours : Full time, 5 days, 35 hours per week Shifts between the hours of: Early Shift Pattern -hours between 7:00 - 17:00 Late Shift Pattern - hours between 13:00 - 23:00 Training: Office based on site for the first 6 weeks Duration: Temporary Ongoing Contract Our client is one of the UK's leading retailers, they're committing to serving their customers, communities and planet a little better every day. They are currently expanding their customer engagement centre team, and we are on the lookout for talented individuals like you to join us in creating delightful experiences for their valued customers. As an ambassador of the brand, you will be a role model for bringing their values to life and leading by example in everything you do. What You'll Do: Provide outstanding service to our customers over the phone, handle their queries, concerns, and feedback with empathy and professionalism. Assist customers with order queries, delivery updates, product information, and more, ensuring their needs are met and exceeded. Resolve customer complaints and issues promptly, striving to turn any negative experience into a positive one. Utilise our state-of-the-art systems and tools to efficiently process customer requests and maintain accurate records. Collaborate with fellow team members and other departments to provide seamless customer support and satisfaction. Follow our Business Code of Conduct and always act with integrity and due diligence. What We're Looking For: A genuine passion for delivering exceptional customer service that leaves a lasting impression. Excellent communication skills and a friendly, approachable demeanour over the phone. Basic IT skills, with the ability to learn new systems and utilise Microsoft office. Ability to handle multiple tasks and prioritise effectively in a busy call centre environment. Problem-solving skills with a proactive attitude to resolve customer issues promptly and efficiently. Flexibility to work various shifts, including weekends and evenings. What we can offer to you: Join a company that values diversity, inclusively, and work-life balance. Benefit from comprehensive training and ongoing support to excel in your role. Enjoy excellent career progression opportunities. Receive competitive pay and exciting benefits. Be part of a positive and vibrant work culture, where your contributions are recognised and celebrated. A flexible Hybrid working model. Access to an on-site Gym and Colleague Restaurant. Free on-site parking. Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. To apply, submit your application today! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

You must live in Scotland to be considered for this role. Customer Service Advisor working remotely, on an ongoing contract with the opportunity for extension and opportunity to be made permanent. Start Date: 7th of September You will receive full training for this remote working role and all equipment required - you just need wifi and a quiet space to work. (a chair and desk set up) Working 37-40hrs per week Monday - Sunday (off 2 weekends a month), shifts fall within the hours of 8am - 8pm Monday - Fridays (8hr shifts) and Saturday - Sunday the shifts will fall between the hours of 8am - 6pm. You must be fully flexible to be considered for the role. Standard hours: 13.49 per hour, overtime: 20.23 per hour. Duties: - Inbound customer service relating to maintenance queries and emergency calls - Logging customer notes on the systems - Troubleshooting to understand the problem and providing first level advice - Taking call out payments over the telephone where required - Complaint handling where required - Taking full ownership of a call, ensuring the customer receives the highest levels of customer service - Making customers aware of other products available at the end of the call What you'll bring with you: - Excellent IT skills, you will be required to navigate several systems - Customer service skills, ensuring empathy and good communication - Listening skills - Confidence, you will be required to make customers feel at ease and reassure them that their problem is being dealt with You will need to pass both a criminal background and financial check. Essential: wifi and a work station set up at home to be successful in this role. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Customer Services Advisor +6 months + the option to go permanently +On site working in Newcastle + 12- 15 ph Skills: +Customer Services experience +Excellent communication skills +Experience resolving customer complaints +Inputting information into databases Our client has a long-established partnership with a Major UK High Street Bank, where they manage their personal lending business. They provide support to customers, calling us with enquiries and requests about their loan account. They are looking for colleagues to join our team of Customer Service Advisors putting our customers at the heart of everything we do every day. What are we looking for in our Customer Service Advisors? Sociable, helpful and eager to provide excellent customer service to customers. Able to work in a fast-paced environment, ensuring defined processes are followed. A good eye for detail, ensuring customer records are kept up to date and are accurate Keen to take responsibility for managing customer information in line with GDPR Experience of working with computer systems A Team Player who enjoys collaborating with team mates to deliver that outstanding customer service together, and working together to identify continuous improvement ideas. And through all this achieve core Key Performance Indicators If you would like to discuss this role in more detail, please send your updated CV to (url removed) and I will get in touch.

German/Dutch Speaking Parts Sales Advisor Location: Brentwood, Essex Working hours: Monday to Friday, 8.00 - 5.30, office based Salary: £28,500 - £35,000 About the Company A great opportunity has arisen for a German or Dutch speaking Parts Advisor. This is a full-time position in Brentwood for a company in the automotive industry to join their trade team. The Role We are looking for a motivated and customer-focused Parts Advisor to join our busy team. As a Parts Advisor, you will play a key role in ensuring customers and workshop technicians receive the correct parts quickly and efficiently, helping to keep vehicles on the road and operations running smoothly. The successful candidate will provide expert advice on vehicle parts and accessories, process orders, manage stock, and deliver outstanding customer service to both trade and retail customers in both English and German/Dutch. You will work closely with colleagues across the business, maintaining strong relationships with customers and suppliers while supporting the day-to-day operation of the parts department. This is an excellent opportunity for someone with experience as a Parts Advisor who would like to integrate their skills in German or Dutch to their work. Key Responsibilities - Fluent in speak German or Dutch - Ordering, reserving parts, invoices, and payments - General aftersales questions - working in a team with the service department - Making estimates when necessary - Achieve sales by prospecting, acquiring, and maintaining accounts - Answering all customer questions by phone, email and in person - Assist in checking parts inventory - Maintaining contact with the workshops, service advisor, and customers - Occasionally reaching out to customers to offer special promotions - Telesales is central to the position. Cold acquisition, building relationships and an entrepreneurial attitude. Making outbound calls is essential for this role. Requirements - Ability to speak English and German/Dutch (essential) - Interest in cars (essential) - Parts Advisor experience (desired) - Sales experience (desired) Benefits - Permanent position - Additional leave - Casual dress - Company events - Company pension - Employee discount - Health and wellbeing programme - Onsite parking - Profit sharing (EOT) Successful applicants will need to be motivated, enthusiastic, and hard working with a positive and friendly attitude. Thank you for your interest in this vacancy, advertised by SMT Recruitment (Smart10 Ltd), acting as an employment agency/business. Your application will be considered alongside others, and we will contact you within three working days if you are shortlisted. SMT Recruitment is a multi-award-winning specialist recruitment consultancy providing temporary, contract, and permanent recruitment solutions across selected business sectors. To stay up to date with our latest opportunities, please visit our website, like us on Facebook, and follow us on Instagram or LinkedIn. Please refer to SMT's Privacy Policy for details on how we manage your data.

Conveyancer Sheffield Full-Time Permanent Up to 55,000pa Office Angels are delighted to be partnering with an expanding and well-established legal firm in Sheffield to recruit an experienced Conveyancer to join their growing Residential Property team. This is an exciting opportunity to join a supportive and collaborative firm that genuinely values its employees, offering an excellent benefits package alongside the opportunity to manage your own caseload with dedicated administrative support. Salary & Benefits Salary up to 55,000pa depending on experience 38 days annual leave , inclusive of bank holidays Life Insurance Access to an extensive employee benefits platform Gym membership discounts Cashback and retail discount schemes Ongoing training and career development opportunities The Role Joining a busy Residential Property team, you will be responsible for managing your own caseload from instruction through to completion. With the support of an Administrator handling many of the administrative tasks, you'll be able to focus on progressing transactions and delivering an exceptional service to clients. Key Responsibilities Managing a full residential conveyancing caseload, including sales, purchases, freehold and leasehold transactions Providing expert advice and guidance to clients throughout the conveyancing process Liaising with clients, estate agents, mortgage advisors and solicitors to ensure transactions progress smoothly Reviewing legal documentation and resolving any issues that arise Keeping clients informed and delivering a high-quality customer experience at all stages of the transaction Supporting colleagues within the wider Residential Property team as required Ensuring all matters are handled efficiently and in accordance with regulatory requirements About You To be successful in this role, you will have: Previous experience managing a residential conveyancing caseload Strong knowledge of the residential conveyancing process Excellent communication and client relationship management skills A proactive and organised approach to managing workloads A commitment to delivering a first-class client experience The ability to work both independently and as part of a wider team This is an excellent opportunity for an experienced Conveyancer looking to join a growing firm where they can focus on providing outstanding legal services, supported by a collaborative team and excellent benefits package. Interested? We'd love to hear from you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Job Title: Service Advisor Salary: 27,000 - 30,000 DOE Mon - Fri: 8am-5pm Our client a well established commercial vehicle dealer is looking for an experienced Service Advisor to join their team. The client is looking to recruit an experienced Service Advisor with fantastic customer service skills and an excellent telephone manner to work within their busy and well-established company. Your duties will be supporting the service departments administration/reception and always ensuring complete customer satisfaction. The ideal candidate will have an enthusiastic and confident personality and can work well within a team. Service Advisor Job role: Be present for the depot Audits/Checks Work with engineers to resolve technical issues. Support the service team and manager to help with customer issues. Schedule training needs for department. Great communication skills Planning and allocation of work to engineers. Support the Service Manager with customers' end-to-end journey. Next steps: If this Service Advisor role sounds of interest or you are looking for advise on your next career move, please contact Dave on (phone number removed) or apply today.

Job description Parts Advisor - JLR Guildford Want to be the best you can be? It's what drives us too. Working in our parts department as a Parts Advisor you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers click apply for full job details

Help us to make a world of difference Urenco is a global leader in the production of low carbon energy. We work at the cutting edge of the transition to a sustainable, net zero world. We are seeking an Information Security Technical Assurance Lead to join our team at our Paddington Head Office. This role sits within the CISO function, which is dedicated to continuously evolving and strengthening Urenco s cyber security capabilities to protect our business, customers, and the wider public, while supporting the safe and sustainable use of nuclear technology. As part of the Cyber Security Assurance team , and reporting to the Head of Cyber Security Assurance, you will play a key role in driving improvements to Urenco s overall cyber security maturity. This position requires close collaboration with business stakeholders, as well as colleagues across IT and Information Security. With a strong focus on application security across both on-premises and cloud environments, you will lead assurance activities that help embed secure practices across the organisation. This is a hybrid role, with an expectation of a minimum of two days per week in our London Paddington office. Occasional travel may be required. The successful candidate will be required to obtain and maintain SC clearance. At Urenco we re committed to giving you opportunities to be your best. If you feel you meet some, but not all of what we're looking for, please still apply. We believe in embracing the passion and potential of our people, and to achieve this we offer market leading training and development experiences. Along with the opportunity to be mentored and coached by some of the smartest minds in the industry. What you ll do: Assure Security Designs and Solutions Produce and review technical security documentation to support secure solution delivery. Partner with business stakeholders to understand requirements and embed strong security practices across initiatives. Act as a trusted advisor and security advocate, promoting a security-first culture across the organisation. Review technical designs against security standards and policies, identifying gaps and recommending improvements to controls. Provide assurance across both on-premises and cloud environments, ensuring consistent security coverage. Assess and Manage Security Risk Collaborate with GRC teams, security architects, and business stakeholders to conduct risk assessments, define mitigations, and document outcomes. Work closely with IT teams to validate and assure the effectiveness of technical controls against identified threats. Translate business strategy and requirements into secure architectural approaches, clearly communicating risk and enabling appropriate control solutions. Conduct supplier assurance activities across on-premises, cloud, and hybrid services, providing clear, actionable recommendations. Define Security Standards, Policies and Guidance Develop and maintain application security policies, standards, and guidelines. Ensure alignment between security frameworks, architectural standards, and overall business strategy. Stay current with emerging threats, technologies, and industry best practices, continuously enhancing Urenco s security posture. What do you need to thrive in this role? Proven experience working in a global organisation, delivering against the key responsibilities outlined above. A degree in Computer Science, Information Security, or a related discipline, or equivalent industry experience. Relevant cybersecurity certifications (one or more), such as: CISSP (Certified Information Systems Security Professional) CISA (Certified Information Systems Auditor) CSSLP (Certified Secure Software Lifecycle Professional) GWAPT (GIAC Web Application Penetration Tester) GCSA (GIAC Cloud Security Automation) CASE (Certified Application Security Engineer) Certified DevSecOps Professional Strong familiarity with OWASP (including Top 10 and ASVS) At least 5 years experience in information security assurance, with a strong focus on application security. Hands-on experience with information security frameworks and regulatory compliance, such as ISO 27001 and the NIST SP 800 series / Cybersecurity Framework. Desirable Knowledge of regulatory requirements within the nuclear industry, particularly across the United States, United Kingdom, Netherlands, and Germany. Understanding of government security classifications and associated handling requirements. What can you expect from us? More than just a job, we offer a future. More than just a place to work, we provide an opportunity to prosper. As an employee of Urenco you will receive: Annual leave of 27 days per annum. A generous bonus scheme based on achievement of personal and company objectives. A diverse range of family friendly policies. A defined contribution pension scheme: contributions start at 4% (employee) and 10% (employer). Hybrid Working Pattern: up to two days working remotely on average per week. Flexible start and finish times, with a 1.30pm finish on Fridays. Flexible benefits package; including life assurance and income protection. In addition, you ll have an opportunity to purchase additional benefits that suit your lifestyle. Paid time off for volunteering. The opportunity to join our private medical and dental insurance schemes. Education and training; we take pride in helping people learn and develop by supporting, accelerating and directing your learning. As well as the completion of mandatory health and safety courses, training packages will be offered to meet your specific needs. Security vetting Due to the nature of the industry that Urenco operates in, all personnel regardless of employment status working for Urenco are required to obtain security clearance at the level required for their role. Security clearances are assessed in accordance with regulations and official guidance issued by the relevant competent authorities for national security vetting. In certain circumstances, additional enhanced security clearance considerations apply to roles within Urenco owing to the particular activities that the Urenco Group undertakes in relation to uranium enrichment. Successful candidates will need to satisfy security requirements, and all offers of appointment are made subject to the successful approval of all checks initiated. Creating a diverse and inclusive workforce As a truly global company with a presence in the UK, USA, Germany, and the Netherlands, we know that our individual differences make us stronger. Putting people at the heart of our business, we strive to create an open and inclusive workplace that allows every voice to be heard and diversity to thrive. If you require any reasonable adjustments to the recruitment process, please let our talent acquisition team know. Because together, we are one Urenco. We are enriching the world. And enriching your future.

Warrant Escalation Advisor Salary: 30,000 Location: Stratford-upon-Avon A leading UK field services organisation, providing specialist support solutions to the utilities sector, is seeking a proactive and highly organised Warrant Escalation Advisor to join its operations team. This is an excellent opportunity for an individual who thrives in a fast-paced environment, enjoys problem-solving, and can confidently manage multiple stakeholders while ensuring compliance with established processes and industry regulations. The Role The successful candidate will be responsible for monitoring and supporting field-based warrant activity, taking ownership of cases that require escalation due to challenges encountered on site. Acting as a key point of contact, they will provide guidance to operational teams, assist with decision-making, and help identify practical solutions that support successful outcomes while balancing customer requirements and operational objectives. The role also involves maintaining communication with internal colleagues, external suppliers, and clients, ensuring all parties are updated on progress and key actions. The successful individual will play a vital role in coordinating real-time activity, managing communications, and supporting the wider operations team. Key Responsibilities Managing and resolving warrant-related escalations. Making account-level decisions in line with company procedures and regulatory requirements. Supporting field and office-based teams to achieve successful job completion. Acting as a first point of contact for clients, suppliers, and internal stakeholders. Monitoring the progress of high-value accounts during warrant execution. Proactively managing workloads and timescales whilst maintaining compliance and safety standards. Producing, analysing, and distributing performance reports. Supporting supplier relationships and performance management. Attending client meetings when required. Providing cover and support for senior team members as needed. Maintaining a strong understanding of relevant industry regulations, including OFGEM codes of practice. Assisting with the implementation and communication of process improvements and updates. About You The ideal candidate will demonstrate: Strong organisational and problem-solving skills. Excellent communication and stakeholder management abilities. Confidence working under pressure and making informed decisions. A proactive approach to managing escalations and operational challenges. High attention to detail and commitment to compliance. Experience within utilities, field operations, customer service, or a regulated environment would be advantageous. This position offers the opportunity to join a well-established organisation operating within a highly regulated sector, where you will play a key role in supporting operational excellence and customer outcomes.

Job Title: IT Specialist Team Leader Location: Pencoed, South Wales (in office) Salary: 32,000 - 37,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8 hours per day during these times with a 30-minute lunch break) About Flotek: Flotek Group are a fast-growing Tech Company based throughout the UK providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the role: We are looking for a highly motivated and technically capable Team Leader to lead Flotek's IT Specialist function. You will be responsible for the day-to-day leadership, development and performance of our 2nd Line Engineers, 3rd Line Engineers and Maintenance Engineers, ensuring technical incidents, service requests and proactive maintenance activities are delivered to the highest standards. The successful candidate will combine strong technical capability with excellent leadership skills, helping drive operational excellence, continuous improvement, and exceptional partner experiences. Key Responsibilities: Team Leadership & People Management Lead, coach and develop IT Specialist Engineers and Maintenance Engineers. Conduct regular one-to-ones, probation reviews and performance discussions. Support recruitment, onboarding and training of new team members. Create personal development plans and technical growth pathways for engineers. Promote accountability, ownership and a positive team culture. Specialist Queue Management Oversee all 2nd Line, 3rd Line and Maintenance ticket queues. Ensure tickets are prioritised correctly and worked within agreed SLAs. Manage workload distribution based on skillset, capacity and business priorities. Monitor ticket backlog, ticket ageing and escalation trends. Ensure engineers maintain high-quality ticket updates and documentation. Technical Escalation Management Act as the primary escalation point for complex and high-impact technical incidents. Support engineers with troubleshooting across Microsoft 365, Azure, Networking, Servers, Security and Infrastructure technologies. Lead technical investigations and root cause analysis activities. Work with third-party vendors and partners where escalation is required. Ensure critical and major incidents are managed effectively through to resolution. Maintenance & Proactive Services Management Lead Flotek's Maintenance Engineering function. Ensure completion of scheduled maintenance visits and preventative maintenance activities. Monitor patch compliance, system health checks and proactive monitoring activities. Drive initiatives that reduce reactive support demand through proactive service improvements. Ensure maintenance activities are documented and reported accurately. Service Quality & Continuous Improvement Maintain high levels of service quality and partner satisfaction. Review repeat incidents and implement preventative solutions. Identify opportunities for automation, efficiency improvements and service optimisation. Develop and maintain technical standards, procedures and knowledge base articles. Work closely with Service Leadership to improve operational performance. KPI & Performance Management Monitor and report on: Response SLA Performance Resolution SLA Performance Ticket Backlog Ticket Ageing Escalation Volumes Re-open Rates Team Utilisation CSAT Performance Produce regular performance reports for the Head of Service. Identify trends, risks and improvement opportunities. Collaboration & Stakeholder Management Work closely with Helpdesk Team Leaders to ensure effective ticket escalation and workload balancing. Support service reviews, operational meetings and major incident reviews. Assist with onboarding of new partners and technical projects. Build strong relationships with internal teams, suppliers and partners. Customer Experience Excellence Ensure every engineer delivers a professional, consistent and customer-focused service. Support achievement of company CSAT and NPS objectives. Act as an escalation point for partner concerns and service issues. Drive a culture of ownership and exceptional service delivery. What We're looking for: Previous experience leading technical support teams within an MSP environment. Minimum 5 years' experience supporting Microsoft-based environments. Strong experience across: Microsoft 365 Azure Active Directory Windows Server Networking Cyber Security Technologies Excellent troubleshooting and root cause analysis skills. Strong communication and stakeholder management skills. Experience using HaloPSA or similar PSA platforms. Experience producing and interpreting service performance metrics. Full UK Driving Licence. Benefits: Staff Share Equity Scheme New Customer Referral Incentive Onsite Parking 21 Days Holiday increasing to 25 with 4 years of service (+ Bank Holidays) Perkbox Employee Assistance Programme (EAP) Ongoing Training & Certification Support Career Development Opportunities Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; IT Technician, IT Support Engineer, IT Service Engineer, IT Team Leader, IT Manager, IT Supervisor, IT Technician, IT Support Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Service Engineer, may also be considered for this role.

Customer Service Advisor - Retail Experience Welcome Location: Cambuslang 13.29/hour, rising after 6 months Full-time, ongoing If you've spent time on your feet dealing with customers, queues, complaints and Christmas rushes - you already have everything it takes to do this job well. We're looking for people with retail, hospitality or face-to-face customer service backgrounds who want a change of role with full training provided. This role has no sales involved. You don't need telephone customer service. You need to be good with people, quick on your feet mentally and comfortable solving problems. What changes for you: No more standing all day - this is a desk-based role. Set hours, so you can actually plan your week. No late-night or lone-working shifts. The same customer-facing skills you already use daily - just over the phone instead of across a till or shop counter. What you'll be doing Answering customer calls, emails and online queries - same as handling customers in-store, different channel. Sorting out problems and following them through to a resolution. Keeping customer records accurate and up to date. Working with colleagues to keep service standards high. What you'll bring Experience dealing with customers face-to-face - retail, hospitality, leisure, or similar. Comfortable talking to people and handling difficult conversations calmly. Able to juggle more than one thing at once. Computer skills - happy to learn new systems. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.