We are seeking a passionate and organised H&S Adviser to join our small and growing Health and Safety (H&S) Consultancy business based in Bristol.This is a flexible role, with remote working supported when not attending client sites. We will also consider part-time applications for the right candidate. Why Join Us? At Mint HS, we invest in our people. You'll benefit from ongoing CPD and development opportunities, including the chance to learn and work alongside a Chartered IOSH professional, helping you grow your knowledge, confidence and career in health and safety. We offer a supportive, flexible working environment, where your contribution is valued and you'll have the opportunity to work with a wide variety of clients and industries-ensuring no two days are the same. Joining Mint HS means being part of an ambitious, collaborative team where you can develop professionally while playing a key role in shaping a growing business. We are proud to have been recognised as Bristol Life Awards - Best New Business 2025, reflecting our strong growth, innovative approach and commitment to excellence. What We Offer See salary above This is a flexible role, with remote working supported when not attending client sites. We will also consider part-time applications for the right candidate. Opportunity to work across a diverse and growing client base Supportive, collaborative team culture Ongoing professional development and career progression within a growing business The H&S Advisor will play a key role in providing exceptional service to clients and advising them on H&S legal compliance. This role requires strong technical knowledge, excellent communication skills, and the ability to produce clear, practical documentation and have the ability to handle confidential information with discretion. You will also deliver training designed by our consultancy so must be proactive and personable. Key Responsibilities: Provide competent health and safety advice to a portfolio of clients across multiple sectors Support clients in complying with current UK health and safety legislation Conduct site inspections, audits, and workplace assessments Produce detailed reports with clear, practical recommendations Risk Assessments & Documentation Develop and review risk assessments, method statements (RAMS), and safe systems of work Prepare policies, procedures, and health & safety management systems tailored to client needs Ensure all documentation is clear, practical, and legally compliant Client Relationship Management Build and maintain strong, professional relationships with clients Act as a trusted and approachable point of contact for health & safety advice Deliver excellent customer service to ensure client satisfaction and retention Represent the Mint HS professionally at all times Training Delivery Deliver health and safety training courses developed by the consultancy Engage and support delegates through clear, confident delivery Tailor training style to suit different audiences and sectors Provide feedback to support continuous improvement of training materials Eligibility & Skill Requirements Essential NEBOSH General Certificate (minimum) or equivalent Proven experience in a health & safety advisory role (or similar) Strong knowledge of UK health & safety legislation Experience in producing risk assessments and safety documentation Excellent verbal and written communication skills Strong interpersonal and customer-facing skills Confident delivering training and presentations Ability to manage workload independently Full UK driving licence and access to a car Ability to handle confidential information. Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) Desirable IOSH membership (or working towards) Experience delivering in-house or accredited training Personal Attributes Professional, approachable, and client-focused Organised with strong attention to detail Practical, solutions-driven mindset Confident communicator with a personable approach Adaptable and comfortable working across varied sectors About Mint HS We are an exciting new and growing Health & Safety consultancy, working with a wide range of clients across multiple sectors. We pride ourselves on delivering practical, client-focused support that helps organisations meet their legal obligations and improve their safety culture Mint HS provides a fresh take on H&S, making H&S compliance simple and engaging No jargon, just simple practical advice. Our Award winning business won best new business at the Bristol Life Awards in 2025 and continues to grow. We are looking for someone to join the team to support our growth. Please apply here for more information. Our client Mint HS will be in direct contact
Aug 05, 2026
Full time
We are seeking a passionate and organised H&S Adviser to join our small and growing Health and Safety (H&S) Consultancy business based in Bristol.This is a flexible role, with remote working supported when not attending client sites. We will also consider part-time applications for the right candidate. Why Join Us? At Mint HS, we invest in our people. You'll benefit from ongoing CPD and development opportunities, including the chance to learn and work alongside a Chartered IOSH professional, helping you grow your knowledge, confidence and career in health and safety. We offer a supportive, flexible working environment, where your contribution is valued and you'll have the opportunity to work with a wide variety of clients and industries-ensuring no two days are the same. Joining Mint HS means being part of an ambitious, collaborative team where you can develop professionally while playing a key role in shaping a growing business. We are proud to have been recognised as Bristol Life Awards - Best New Business 2025, reflecting our strong growth, innovative approach and commitment to excellence. What We Offer See salary above This is a flexible role, with remote working supported when not attending client sites. We will also consider part-time applications for the right candidate. Opportunity to work across a diverse and growing client base Supportive, collaborative team culture Ongoing professional development and career progression within a growing business The H&S Advisor will play a key role in providing exceptional service to clients and advising them on H&S legal compliance. This role requires strong technical knowledge, excellent communication skills, and the ability to produce clear, practical documentation and have the ability to handle confidential information with discretion. You will also deliver training designed by our consultancy so must be proactive and personable. Key Responsibilities: Provide competent health and safety advice to a portfolio of clients across multiple sectors Support clients in complying with current UK health and safety legislation Conduct site inspections, audits, and workplace assessments Produce detailed reports with clear, practical recommendations Risk Assessments & Documentation Develop and review risk assessments, method statements (RAMS), and safe systems of work Prepare policies, procedures, and health & safety management systems tailored to client needs Ensure all documentation is clear, practical, and legally compliant Client Relationship Management Build and maintain strong, professional relationships with clients Act as a trusted and approachable point of contact for health & safety advice Deliver excellent customer service to ensure client satisfaction and retention Represent the Mint HS professionally at all times Training Delivery Deliver health and safety training courses developed by the consultancy Engage and support delegates through clear, confident delivery Tailor training style to suit different audiences and sectors Provide feedback to support continuous improvement of training materials Eligibility & Skill Requirements Essential NEBOSH General Certificate (minimum) or equivalent Proven experience in a health & safety advisory role (or similar) Strong knowledge of UK health & safety legislation Experience in producing risk assessments and safety documentation Excellent verbal and written communication skills Strong interpersonal and customer-facing skills Confident delivering training and presentations Ability to manage workload independently Full UK driving licence and access to a car Ability to handle confidential information. Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) Desirable IOSH membership (or working towards) Experience delivering in-house or accredited training Personal Attributes Professional, approachable, and client-focused Organised with strong attention to detail Practical, solutions-driven mindset Confident communicator with a personable approach Adaptable and comfortable working across varied sectors About Mint HS We are an exciting new and growing Health & Safety consultancy, working with a wide range of clients across multiple sectors. We pride ourselves on delivering practical, client-focused support that helps organisations meet their legal obligations and improve their safety culture Mint HS provides a fresh take on H&S, making H&S compliance simple and engaging No jargon, just simple practical advice. Our Award winning business won best new business at the Bristol Life Awards in 2025 and continues to grow. We are looking for someone to join the team to support our growth. Please apply here for more information. Our client Mint HS will be in direct contact
Don't miss this opportunity to join a friendly, family-run business with over 30 years of success! Develop your sales and customer service career with full training, career progression opportunities and performance rewards in a varied, office-based role. Sales Advisor - Qualitex Supplies LtdAylesford, Kent, ME20 7SP Full time (8.30am - 5.00pm, Monday to Friday), permanent £25,000+ depending on experience Please Note: Applicants must be authorised to work in the UK Qualitex Supplies is an established family-owned distributor of shower and bathroom products, celebrating over 30 years supplying showrooms, trade counters and builder's merchants with our own exclusive QX Bathroom Product brands. Our head office administrates all sales enquiries from Aylesford, Kent with national deliveries from our distribution centres in Nottingham and Aylesford. About the role: As a Sales Advisor, you will play a vital role in our Administration Team, supporting our internal sales and customer service departments. This dynamic and exciting position offers an opportunity to develop your professional skill set while contributing to the growth and success of our organisation. Key responsibilities: Handle incoming sales calls with a confident and professional telephone manner, providing assistance and information to potential customers. Initiate outgoing calls to our existing customer base, building and maintaining strong relationships to drive sales and customer satisfaction. Process daily orders received via phone and email systems, utilising basic PC skills to ensure accurate and timely order processing. Utilise your excellent communication skills to effectively convey product information, pricing details, and promotional offers to customers. Collaborate closely with the sales team to identify opportunities for upselling and cross-selling, maximising revenue generation. Maintain accurate and up-to-date customer records in our database, ensuring all interactions and transactions are properly documented. Proactively resolve customer enquiries, concerns, and complaints, striving to provide exceptional service and achieve customer retention. About you: To thrive in this role, you should possess a combination of strong interpersonal skills, attention to detail, and a passion for delivering excellent customer service. We are seeking individuals who can thrive in a fast-paced, friendly environment and have the drive to succeed. Requirements: Confident and professional telephone manner with the ability to handle sales calls effectively. Basic PC skills and proficiency in using email and other office software. Familiarity with Acumatica systems is a plus, but not essential. Ability to work under pressure and meet deadlines without compromising on quality. Strong initiative, urgency, and common sense to tackle challenges and solve problems. Excellent communication skills, both written and verbal, enabling you to effectively engage with customers and colleagues. A team player mentality with the ability to collaborate and contribute to the success of the sales and customer service departments. Own transportation is essential due to limited local public transport links. Benefits: 20 days holiday + bank holidays. Performance bonus scheme. Workplace pension scheme. Full training provided. Career progression opportunities. On-site parking. How to apply: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents. You must be authorised to work in the UK. No agencies, please. Other suitable skills and experience includes Internal Sales Executive, Sales Administrator, Customer Service Advisor, Customer Sales Advisor, Sales Support Administrator, Internal Account Manager, Customer Service Representative, Telesales Executive, Order Processing Administrator, Trade Counter Sales Advisor, Sales Coordinator, Customer Account Executive, Office Sales Assistant, Business Development Support, Customer Relations Advisor.
Aug 05, 2026
Full time
Don't miss this opportunity to join a friendly, family-run business with over 30 years of success! Develop your sales and customer service career with full training, career progression opportunities and performance rewards in a varied, office-based role. Sales Advisor - Qualitex Supplies LtdAylesford, Kent, ME20 7SP Full time (8.30am - 5.00pm, Monday to Friday), permanent £25,000+ depending on experience Please Note: Applicants must be authorised to work in the UK Qualitex Supplies is an established family-owned distributor of shower and bathroom products, celebrating over 30 years supplying showrooms, trade counters and builder's merchants with our own exclusive QX Bathroom Product brands. Our head office administrates all sales enquiries from Aylesford, Kent with national deliveries from our distribution centres in Nottingham and Aylesford. About the role: As a Sales Advisor, you will play a vital role in our Administration Team, supporting our internal sales and customer service departments. This dynamic and exciting position offers an opportunity to develop your professional skill set while contributing to the growth and success of our organisation. Key responsibilities: Handle incoming sales calls with a confident and professional telephone manner, providing assistance and information to potential customers. Initiate outgoing calls to our existing customer base, building and maintaining strong relationships to drive sales and customer satisfaction. Process daily orders received via phone and email systems, utilising basic PC skills to ensure accurate and timely order processing. Utilise your excellent communication skills to effectively convey product information, pricing details, and promotional offers to customers. Collaborate closely with the sales team to identify opportunities for upselling and cross-selling, maximising revenue generation. Maintain accurate and up-to-date customer records in our database, ensuring all interactions and transactions are properly documented. Proactively resolve customer enquiries, concerns, and complaints, striving to provide exceptional service and achieve customer retention. About you: To thrive in this role, you should possess a combination of strong interpersonal skills, attention to detail, and a passion for delivering excellent customer service. We are seeking individuals who can thrive in a fast-paced, friendly environment and have the drive to succeed. Requirements: Confident and professional telephone manner with the ability to handle sales calls effectively. Basic PC skills and proficiency in using email and other office software. Familiarity with Acumatica systems is a plus, but not essential. Ability to work under pressure and meet deadlines without compromising on quality. Strong initiative, urgency, and common sense to tackle challenges and solve problems. Excellent communication skills, both written and verbal, enabling you to effectively engage with customers and colleagues. A team player mentality with the ability to collaborate and contribute to the success of the sales and customer service departments. Own transportation is essential due to limited local public transport links. Benefits: 20 days holiday + bank holidays. Performance bonus scheme. Workplace pension scheme. Full training provided. Career progression opportunities. On-site parking. How to apply: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents. You must be authorised to work in the UK. No agencies, please. Other suitable skills and experience includes Internal Sales Executive, Sales Administrator, Customer Service Advisor, Customer Sales Advisor, Sales Support Administrator, Internal Account Manager, Customer Service Representative, Telesales Executive, Order Processing Administrator, Trade Counter Sales Advisor, Sales Coordinator, Customer Account Executive, Office Sales Assistant, Business Development Support, Customer Relations Advisor.
hackajob is collaborating with QBE Insurance to connect them with exceptional professionals for this role. Primary Details Time Type: Full time Worker Type: Employee Payroll Advisor Role Highlights This is a Fixed Term Contract role which will run until the end of 2026 Leeds based role with hybrid working. A great opportunity to combine hands-on payroll delivery with project involvement and continuous improvement, working across international teams to enhance processes and employee experience. The Opportunity This is a great opportunity to join QBE as a Payroll Advisor, acting as a key point of contact for QBE employees and providing responsive and high-quality payroll support. In this role, you will support the accurate and timely delivery of monthly payroll across the UK and Dubai through an outsourced provider, ensuring full compliance with all statutory requirements. Beyond core payroll processing, you will contribute to business projects and collaborate with European teams, applying your technical expertise to drive continuous improvement. Working closely with the wider People team across Europe and the Philippines, you will help strengthen processes, enhance efficiency, and reduce risk. About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. Your new role: Support the delivery of monthly outsourced payrolls for the UK and Dubai, ensuring accuracy, timeliness, and compliance with statutory legislation and internal audit requirements. Assist with the administration of employee benefits, including salary sacrifice arrangements and pensions. Collaborate with People Centres of Excellence to identify and implement process improvements that enhance efficiency and reduce risk. Provide clear and accurate payroll guidance to employees, covering areas such as PAYE, statutory requirements, compensation and benefits, pensions, and payroll policies. Contribute to HR and business projects, applying payroll expertise and technical knowledge to support successful delivery. Support month-end and year-end activities, including reporting, reconciliations, financial data preparation, and management of third-party deductions. Build and maintain up-to-date payroll knowledge through ongoing learning and professional development. Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion. About You Experience supporting UK payroll processes within an outsourced model, including statutory requirements, month- and year-end activities, data validation, benefits, and third-party deductions Experience supporting UK payroll processes within an in-house model, including statutory requirements, month- and year-end activities, data validation, benefits, and third-party deductions Strong customer focus, with the ability to provide accurate, clear payroll guidance and deliver a high-quality employee experience Confident communicator with proven ability to build effective working relationships with stakeholders, including payroll providers and internal teams (e.g. HR, Reward, and managers) Able to manage competing priorities and deliver to strict deadlines and service levels, particularly in a structured monthly payroll cycle Proactive approach to identifying process improvements, with the ability to contribute ideas that enhance efficiency, accuracy, and control Experience with payroll and HR systems (e.g. ADP, Workday) and strong Excel skills, with the ability to analyse, reconcile and interpret payroll data, alongside an interest in using technology and AI to improve ways of working Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As well as the benefits below we also offer an extensive choice of other options to suit you! 30 days holiday a year with the option to buy up to 2 additional days. Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours. Pension - you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary. Private medical insurance - we fund fully comprehensive private medical cover for you and all the family. Family friendly policies - we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent. Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad. Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own. Cycle-to-Work - benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000. To learn more about benefits of working with us, click Rewarding our people - QBE European Operations Awards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee To learn more about our achievements, click here How to Apply If you're looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it. Skills: Commercial Acumen, Communication, Critical Thinking, Customer Service, Financial Products, High Accuracy, Human Resources (HR), Human Resources Policies, Intentional collaboration, Managing performance, Performance Management (PM), Process Improvements, Risk Management, Succession Planning, Talent Management Application Close Date: 18/06/:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Aug 05, 2026
Full time
hackajob is collaborating with QBE Insurance to connect them with exceptional professionals for this role. Primary Details Time Type: Full time Worker Type: Employee Payroll Advisor Role Highlights This is a Fixed Term Contract role which will run until the end of 2026 Leeds based role with hybrid working. A great opportunity to combine hands-on payroll delivery with project involvement and continuous improvement, working across international teams to enhance processes and employee experience. The Opportunity This is a great opportunity to join QBE as a Payroll Advisor, acting as a key point of contact for QBE employees and providing responsive and high-quality payroll support. In this role, you will support the accurate and timely delivery of monthly payroll across the UK and Dubai through an outsourced provider, ensuring full compliance with all statutory requirements. Beyond core payroll processing, you will contribute to business projects and collaborate with European teams, applying your technical expertise to drive continuous improvement. Working closely with the wider People team across Europe and the Philippines, you will help strengthen processes, enhance efficiency, and reduce risk. About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. Your new role: Support the delivery of monthly outsourced payrolls for the UK and Dubai, ensuring accuracy, timeliness, and compliance with statutory legislation and internal audit requirements. Assist with the administration of employee benefits, including salary sacrifice arrangements and pensions. Collaborate with People Centres of Excellence to identify and implement process improvements that enhance efficiency and reduce risk. Provide clear and accurate payroll guidance to employees, covering areas such as PAYE, statutory requirements, compensation and benefits, pensions, and payroll policies. Contribute to HR and business projects, applying payroll expertise and technical knowledge to support successful delivery. Support month-end and year-end activities, including reporting, reconciliations, financial data preparation, and management of third-party deductions. Build and maintain up-to-date payroll knowledge through ongoing learning and professional development. Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion. About You Experience supporting UK payroll processes within an outsourced model, including statutory requirements, month- and year-end activities, data validation, benefits, and third-party deductions Experience supporting UK payroll processes within an in-house model, including statutory requirements, month- and year-end activities, data validation, benefits, and third-party deductions Strong customer focus, with the ability to provide accurate, clear payroll guidance and deliver a high-quality employee experience Confident communicator with proven ability to build effective working relationships with stakeholders, including payroll providers and internal teams (e.g. HR, Reward, and managers) Able to manage competing priorities and deliver to strict deadlines and service levels, particularly in a structured monthly payroll cycle Proactive approach to identifying process improvements, with the ability to contribute ideas that enhance efficiency, accuracy, and control Experience with payroll and HR systems (e.g. ADP, Workday) and strong Excel skills, with the ability to analyse, reconcile and interpret payroll data, alongside an interest in using technology and AI to improve ways of working Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As well as the benefits below we also offer an extensive choice of other options to suit you! 30 days holiday a year with the option to buy up to 2 additional days. Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours. Pension - you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary. Private medical insurance - we fund fully comprehensive private medical cover for you and all the family. Family friendly policies - we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent. Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad. Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own. Cycle-to-Work - benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000. To learn more about benefits of working with us, click Rewarding our people - QBE European Operations Awards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee To learn more about our achievements, click here How to Apply If you're looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it. Skills: Commercial Acumen, Communication, Critical Thinking, Customer Service, Financial Products, High Accuracy, Human Resources (HR), Human Resources Policies, Intentional collaboration, Managing performance, Performance Management (PM), Process Improvements, Risk Management, Succession Planning, Talent Management Application Close Date: 18/06/:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Customer Support Advisor Warwick Competitive Salary We are recruiting on behalf of a well-established international manufacturing business based in Warwick. With a strong reputation for quality and a loyal customer base spanning trade professionals and consumers alike, this is a business that genuinely invests in its people and prides itself on delivering an outstanding customer experience at every touchpoint. The opportunity This is a varied and rewarding role sitting at the heart of the customer experience. You will take ownership of an account base, support customers across a wide range of enquiries and play a key part in making sure the customer support team operates as a true centre of excellence. What the role involves Acting as the first point of contact for inbound product, order and aftersales queries received by phone, email and online Taking full ownership of a defined account base, processing orders accurately and on time and keeping customers informed at every stage Providing technically competent advice on products, including compatibility, specifications and general guidance, and directing customers to the right information Triaging warranty, quality and spares queries, resolving at first contact wherever possible and escalating where appropriate Proactively monitoring orders, identifying issues early and working through solutions before they become problems Supporting customers with delivery queries including missing items, damaged goods and order discrepancies, raising investigations as required Working closely with internal teams and external partners to resolve queries quickly and efficiently Maintaining accurate customer records and contributing to continuous improvement across the team What we are looking for Proven experience in a customer service, order processing or account management role Confident and professional communicator across phone, email and online platforms Highly organised with strong attention to detail, particularly around order accuracy and record keeping Comfortable managing multiple queries simultaneously across different systems and platforms A proactive, solutions-focused approach with the customer always at the centre GCSEs or equivalent including English and Maths What's on offer Competitive salary with annual pay reviews Monday to Friday with some flexibility on hours 25 days holiday plus bank holidays Hybrid working, one day per week from home Bonus, pension and company share scheme Excellent benefits package and staff rewards portal A genuinely supportive culture with real opportunities to develop INDL
Aug 05, 2026
Full time
Customer Support Advisor Warwick Competitive Salary We are recruiting on behalf of a well-established international manufacturing business based in Warwick. With a strong reputation for quality and a loyal customer base spanning trade professionals and consumers alike, this is a business that genuinely invests in its people and prides itself on delivering an outstanding customer experience at every touchpoint. The opportunity This is a varied and rewarding role sitting at the heart of the customer experience. You will take ownership of an account base, support customers across a wide range of enquiries and play a key part in making sure the customer support team operates as a true centre of excellence. What the role involves Acting as the first point of contact for inbound product, order and aftersales queries received by phone, email and online Taking full ownership of a defined account base, processing orders accurately and on time and keeping customers informed at every stage Providing technically competent advice on products, including compatibility, specifications and general guidance, and directing customers to the right information Triaging warranty, quality and spares queries, resolving at first contact wherever possible and escalating where appropriate Proactively monitoring orders, identifying issues early and working through solutions before they become problems Supporting customers with delivery queries including missing items, damaged goods and order discrepancies, raising investigations as required Working closely with internal teams and external partners to resolve queries quickly and efficiently Maintaining accurate customer records and contributing to continuous improvement across the team What we are looking for Proven experience in a customer service, order processing or account management role Confident and professional communicator across phone, email and online platforms Highly organised with strong attention to detail, particularly around order accuracy and record keeping Comfortable managing multiple queries simultaneously across different systems and platforms A proactive, solutions-focused approach with the customer always at the centre GCSEs or equivalent including English and Maths What's on offer Competitive salary with annual pay reviews Monday to Friday with some flexibility on hours 25 days holiday plus bank holidays Hybrid working, one day per week from home Bonus, pension and company share scheme Excellent benefits package and staff rewards portal A genuinely supportive culture with real opportunities to develop INDL
Job Title: Mortgage Advisor Location: Essex Salary: Up to 33,500 OTE 65,000 Hours: 5 days per week, including some Saturdays (2 Saturdays off per month) Benefits: 33 days paid holiday plus your birthday off Pension and life insurance Company rewards and incentives Structured career path with ongoing training and development Paid entry fees for charity events Employee Assistance Scheme About the Role of Mortgage Advisor: Join a business where your success is recognised, your development is supported and you are trusted to make a real impact. Our client is a successful property and financial services group with expertise across mortgages, protection, lettings, property management, land and new homes. As a Gold Investors in People accredited business, they pride themselves on creating a culture where people are supported, achievements are celebrated and individuals are given the opportunity to progress. Due to planned growth and continued expansion of their advisory team, they are looking for a proactive Mortgage Advisor to join the business at an exciting stage of its journey. Reporting into a Regional Manager covering Essex and Kent, this role puts you at the centre of the customer journey, giving you the autonomy to manage your own opportunities, build strong relationships and showcase your expertise across three local branches. Designed for someone who can hit the ground running, this role offers variety, independence and the opportunity to make your mark. You will work across branches allocated around your location, with all sites within a reasonable commuting distance (no more than around one hour from home). The specific branch locations will be discussed at second stage. If you are looking for a role where you are trusted to deliver, recognised for your achievements and supported to grow your career, this could be the opportunity for you. Responsibilities for the position of Mortgage Advisor: Provide expert mortgage and protection advice to customers across 3 branches in the Essex area. Manage the full customer journey from enquiry through to completion. Work collaboratively across multiple branches and teams. Build strong relationships to generate new opportunities and referrals. Achieve and exceed performance targets. Deliver exceptional customer outcomes while maintaining FCA compliance. Experience Required for the position of Mortgage Advisor: You will be a proactive and driven Mortgage Advisor who enjoys taking ownership and delivering results. Previous mortgage advisory experience (6 months+ considered for strong performers). CAS qualification preferred. Experience managing your own pipeline and customer journey. A proven ability to achieve targets and deliver results. Confidence working independently across different branches. A full clean driving licence. A positive, organised and ambitious approach. For more information regarding the role of Mortgage Advisor , please contact us. Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to high volumes of applications, only successful candidates will be contacted. Successful applicants will be notified within two business days.
Aug 05, 2026
Full time
Job Title: Mortgage Advisor Location: Essex Salary: Up to 33,500 OTE 65,000 Hours: 5 days per week, including some Saturdays (2 Saturdays off per month) Benefits: 33 days paid holiday plus your birthday off Pension and life insurance Company rewards and incentives Structured career path with ongoing training and development Paid entry fees for charity events Employee Assistance Scheme About the Role of Mortgage Advisor: Join a business where your success is recognised, your development is supported and you are trusted to make a real impact. Our client is a successful property and financial services group with expertise across mortgages, protection, lettings, property management, land and new homes. As a Gold Investors in People accredited business, they pride themselves on creating a culture where people are supported, achievements are celebrated and individuals are given the opportunity to progress. Due to planned growth and continued expansion of their advisory team, they are looking for a proactive Mortgage Advisor to join the business at an exciting stage of its journey. Reporting into a Regional Manager covering Essex and Kent, this role puts you at the centre of the customer journey, giving you the autonomy to manage your own opportunities, build strong relationships and showcase your expertise across three local branches. Designed for someone who can hit the ground running, this role offers variety, independence and the opportunity to make your mark. You will work across branches allocated around your location, with all sites within a reasonable commuting distance (no more than around one hour from home). The specific branch locations will be discussed at second stage. If you are looking for a role where you are trusted to deliver, recognised for your achievements and supported to grow your career, this could be the opportunity for you. Responsibilities for the position of Mortgage Advisor: Provide expert mortgage and protection advice to customers across 3 branches in the Essex area. Manage the full customer journey from enquiry through to completion. Work collaboratively across multiple branches and teams. Build strong relationships to generate new opportunities and referrals. Achieve and exceed performance targets. Deliver exceptional customer outcomes while maintaining FCA compliance. Experience Required for the position of Mortgage Advisor: You will be a proactive and driven Mortgage Advisor who enjoys taking ownership and delivering results. Previous mortgage advisory experience (6 months+ considered for strong performers). CAS qualification preferred. Experience managing your own pipeline and customer journey. A proven ability to achieve targets and deliver results. Confidence working independently across different branches. A full clean driving licence. A positive, organised and ambitious approach. For more information regarding the role of Mortgage Advisor , please contact us. Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to high volumes of applications, only successful candidates will be contacted. Successful applicants will be notified within two business days.
Technical Advisor Specialist - World Class Lubricant Brand West Midlands / Central England / Birmingham Lubricants, Oils & Fuel Additives 48,000 Basic + Bonus Company Car Generous Holiday Allowance Industry-Leading Product Training Ongoing Technical Development Global Manufacturer Become the Technical Authority Behind a World-Class Lubricants Brand As part of a strategic investment in automotive technical services, we are seeking an experienced Technical Advisor to join a globally recognised manufacturer of premium lubricants, oils and fuel additive technologies. This is a highly visible and influential technical position, acting as the critical link between Product Development, Sales, Marketing and Customer channels across multiple automotive sectors. You will provide expert guidance on product selection, application suitability, technical troubleshooting and performance optimisation, helping customers and colleagues maximise the value of a market-leading product portfolio. If you thrive on solving complex technical challenges and enjoy being recognised as the subject matter expert, this is an opportunity to build your reputation with one of the industry's most respected names. What You'll Be Doing Delivering expert Technical Support to internal sales & marketing teams as well as external customers on our complete product group. Advising on correct Automotive applications aligning product with specifications and applications. Investigating Technical Product issues, diagnosing root causes and recommending effective solutions. Supporting product positioning through delivering Technical Presentations , onsite training and customer engagement. Acting as a trusted technical resource across OEM , Distributor and end-user / Workshop Maintaining technical documentation and ensuring compliance with relevant industry specifications and classifications. Collaborating with colleagues across commercial and technical functions to support business growth and customer satisfaction. What We're Looking For We are seeking a technically accomplished individual with a strong background in lubricants, oils, additive chemistry or Automotive Engine / Drivetrain related technologies. Able to engage and communicate at all levels and delivering "best in class" technical support across the aftermarket channels. Essential Technical Expertise Strong understanding of technical automotive under bonnet applications Knowledge of automotive lubricants would be particularly interesting. Experience interpreting technical documentation , specifications and performance data. Technical application knowledge across sectors such as: Passenger Car Motor Oils (PCMO) Motorcycles Electric Vehicles (EV) Commercial Vehicles Marine Bicycle Agricultural and Off-Highway Equipment Good working knowledge of additive technologies including: Fuel System Cleaners Oil Additives Maintenance Products Problem-Solving Treatments Preferred Background Academic achievement in Chemistry, Mechanical / Automotive Engineering or a related Engineering Genuine passion for automotive technology and vehicle performance. Strong communication, presentation and stakeholder management skills. Flexible approach to office-based work and customer-facing travel when required. Training & Development Representing products manufactured to stringent OEM standards, you'll receive extensive support to deepen your technical expertise and remain at the forefront of lubricant and additive technology. Through ongoing product, industry and technical training, you'll be empowered to become the recognised go-to expert within the business and across the wider customer network. Interested? Register your interest by sending: Your up-to-date CV A brief note outlining why this opportunity aligns with your experience and career aspirations Glen Shepherd (phone number removed) REF 4371GSA Technical Advisor / Technical Application Support Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know - we're here to support you.
Aug 05, 2026
Full time
Technical Advisor Specialist - World Class Lubricant Brand West Midlands / Central England / Birmingham Lubricants, Oils & Fuel Additives 48,000 Basic + Bonus Company Car Generous Holiday Allowance Industry-Leading Product Training Ongoing Technical Development Global Manufacturer Become the Technical Authority Behind a World-Class Lubricants Brand As part of a strategic investment in automotive technical services, we are seeking an experienced Technical Advisor to join a globally recognised manufacturer of premium lubricants, oils and fuel additive technologies. This is a highly visible and influential technical position, acting as the critical link between Product Development, Sales, Marketing and Customer channels across multiple automotive sectors. You will provide expert guidance on product selection, application suitability, technical troubleshooting and performance optimisation, helping customers and colleagues maximise the value of a market-leading product portfolio. If you thrive on solving complex technical challenges and enjoy being recognised as the subject matter expert, this is an opportunity to build your reputation with one of the industry's most respected names. What You'll Be Doing Delivering expert Technical Support to internal sales & marketing teams as well as external customers on our complete product group. Advising on correct Automotive applications aligning product with specifications and applications. Investigating Technical Product issues, diagnosing root causes and recommending effective solutions. Supporting product positioning through delivering Technical Presentations , onsite training and customer engagement. Acting as a trusted technical resource across OEM , Distributor and end-user / Workshop Maintaining technical documentation and ensuring compliance with relevant industry specifications and classifications. Collaborating with colleagues across commercial and technical functions to support business growth and customer satisfaction. What We're Looking For We are seeking a technically accomplished individual with a strong background in lubricants, oils, additive chemistry or Automotive Engine / Drivetrain related technologies. Able to engage and communicate at all levels and delivering "best in class" technical support across the aftermarket channels. Essential Technical Expertise Strong understanding of technical automotive under bonnet applications Knowledge of automotive lubricants would be particularly interesting. Experience interpreting technical documentation , specifications and performance data. Technical application knowledge across sectors such as: Passenger Car Motor Oils (PCMO) Motorcycles Electric Vehicles (EV) Commercial Vehicles Marine Bicycle Agricultural and Off-Highway Equipment Good working knowledge of additive technologies including: Fuel System Cleaners Oil Additives Maintenance Products Problem-Solving Treatments Preferred Background Academic achievement in Chemistry, Mechanical / Automotive Engineering or a related Engineering Genuine passion for automotive technology and vehicle performance. Strong communication, presentation and stakeholder management skills. Flexible approach to office-based work and customer-facing travel when required. Training & Development Representing products manufactured to stringent OEM standards, you'll receive extensive support to deepen your technical expertise and remain at the forefront of lubricant and additive technology. Through ongoing product, industry and technical training, you'll be empowered to become the recognised go-to expert within the business and across the wider customer network. Interested? Register your interest by sending: Your up-to-date CV A brief note outlining why this opportunity aligns with your experience and career aspirations Glen Shepherd (phone number removed) REF 4371GSA Technical Advisor / Technical Application Support Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know - we're here to support you.
Position: General Manager - Data, IT & Systems Reporting to: Commercial & Digital Director Confidentiality: Open. Ford & Stanley Executive Search ( Part of the Ford & Stanley Talent Services Group ) are a leading Executive search and talent advisory firm specialising in the following sectors: Rail & Transportation Civils & Construction Manufacturing & Supply Chain Technology & Cyber Security Logistics & Intermodal Freight Defence Our search directors, search consultants and in house research team specialise in retained opportunities at the highest level of organisational leadership and management. Our success is based upon a blend of trust-driven relationships, robust market knowledge, and working practices that ensure the best possible alignment of organisational need with experience and personal ambition. Working with business leaders on bespoke assignments for over a decade, we understand exactly what our customers expect from an executive search and talent advisory service - whether there is a pressing business need for an executive interim or that of a long-term permanent appointment - Ford & Stanley Executive Search provide the solution. We have been exclusively appointed by Southeastern on a retained search for a General Manager - Data, IT & Systems. Below you will find a 'Candidate Opportunity Brief' developed from notes taken during the scoping meeting (Situational Discovery) held between the Research Manager of Executive Search & Senior Research Associate and the Commercial & Digital Director and HRBP of our client. This brief is designed to give candidates a deeper insight into the opportunity inherent within the role, the challenges the role presents, and provide access to the detail that sits behind the job specification. Client Opportunity Statements: "This is an opportunity to lead our Data, IT and Systems function at a time when technology and insight are playing an increasingly important role in shaping the future of rail. You'll be responsible for ensuring our IT services, operational systems and data capabilities are secure, resilient and fit for the demands of a 24/7 railway. Beyond keeping the business running, you'll also set the strategic direction for how technology and data can improve performance, support decision-making and deliver long-term transformation. Working closely with the Commercial & Digital Director, Executive team and Great British Railways, you'll help influence the industry-wide technology and data initiatives while ensuring we remain at the forefront of digital innovation. This role would suit a leader who can balance operational excellence with forward-thinking change, someone who can set a clear vision, simplify complexity and bring people with them on the journey." Challenges expected within the first 12 months include: Building a strong external and internal presence within the rail industry by developing meaningful relationships with customers, industry partners, and stakeholders, leveraging these networks to gain insight into emerging challenges, opportunities and best practice. Developing a thorough understanding of the complexed political and regulatory environment within the rail sector, effectively navigating stakeholder interests and industry dynamics to support business objectives. Balancing strategic transformation with operational excellence, ensuring appropriate oversight of critical commercial contracts, cyber security, mitigating risks associated with technology and systems failure, and maintaining a clear focus on the day-to-day operational needs of the business Key deliverables within the first 12 months include: Established credibility and engagement across the function, securing the confidence and support of key stakeholders and team members, taking them on a digital transformation journey. Defined and started to implement the strategic vision for the Data, IT and Systems function, with measurable progress demonstrated through the successful delivery of key initiatives and tangible business outcomes. Essential Hard Skills (Skills & Experience) Relevant experience or qualifications within IT, Data, Computer Science or a related field Experience of being a strategic business partner to Executives and Senior external stakeholders Varied industry experience, to bring a different view and understanding to the role and business A visionary leader, with demonstratable experience of elevating and taking a team and wider company on a journey of change Experienced of leading a large-scale business through digital adoption and transformation Experienced in value-driven pricing. A strong understanding of cyber and technology, with experience in one or more of - Azure, Power BI, AWS, Prince 2, Agile PM Scrum, TOGAF, DAMA CDMP, ISO (phone number removed), CISM/CISSP A natural data storyteller, ability to share clear insight at all levels and take a compelling strategy to market Confident negotiating and managing complex technology supplier relationships Desirable: Rail industry experience Essential Soft Skills (Attributes & Behaviours) Strong stakeholder management experience able to build relationships across the whole of the business. Ambitious, able to operate effectively in a fast-paced environment where things have not been done before. Empowering with a proven ability to delegate and motivate a workforce. An agile leader, with a strategic mindset who has the ability to think outside the box Ability to challenge and push back when required Working Arrangements & Location: Candidates will be based out of our clients HQ in London (3 days in the office) and will also be required to be external facing and visible across the network to get a good understanding of areas of improvement through the customers' eyes Ford & Stanley Executive Search Pre-Submission Process: First Engagement: A short engagement and introductory conversation to position the opportunity, gauge candidate early interest level and arrange a time and date for a more detailed discussion. NDA sent (if applicable) upon receipt of signed NDA - Candidate Opportunity Brief shared. Candidate Discovery: An open, conversational and consultative discussion where candidates and executive search consultant explore and discuss the opportunity brief. Candidates are assessed on their suitability for the role in the context of the key essentials and challenged on how the opportunity lines up with their career aspirations, motivations, financial expectations and personal circumstance. The search consultant will utilise the information captured during candidate discovery to start to build your profile on suitability. Recommendations may be made at this point for adjustments or updates to your CV. The 'shortlist': Shortlisted candidates, having taken time to reflect on the opportunity and undertake subsequent research on the clients business are reengaged where they are asked to provide additional specific information on their suitability (if/where applicable). Final checks of key notes, package details and logistical alignments made. Finishing touches are then made to your profile prior to submission along with our notes and recommendations. Clients Interview Process: 1st Stage interview: Face-to-face interview - 1 hour 30 minutes interview, this will be a competency-based interview with a presentation required. 2nd Stage Interview: Face-to-face interview with the Commercial & Digital Director, DfTO CDIO and further members of the senior leadership team 3rd Stage interview: TBC Good to know: This is a brand-new business critical role for our client as they look to define their, Data, IT and Systems strategy and shape how they power the future of rail The headcount of our client is circa 7,000
Aug 05, 2026
Full time
Position: General Manager - Data, IT & Systems Reporting to: Commercial & Digital Director Confidentiality: Open. Ford & Stanley Executive Search ( Part of the Ford & Stanley Talent Services Group ) are a leading Executive search and talent advisory firm specialising in the following sectors: Rail & Transportation Civils & Construction Manufacturing & Supply Chain Technology & Cyber Security Logistics & Intermodal Freight Defence Our search directors, search consultants and in house research team specialise in retained opportunities at the highest level of organisational leadership and management. Our success is based upon a blend of trust-driven relationships, robust market knowledge, and working practices that ensure the best possible alignment of organisational need with experience and personal ambition. Working with business leaders on bespoke assignments for over a decade, we understand exactly what our customers expect from an executive search and talent advisory service - whether there is a pressing business need for an executive interim or that of a long-term permanent appointment - Ford & Stanley Executive Search provide the solution. We have been exclusively appointed by Southeastern on a retained search for a General Manager - Data, IT & Systems. Below you will find a 'Candidate Opportunity Brief' developed from notes taken during the scoping meeting (Situational Discovery) held between the Research Manager of Executive Search & Senior Research Associate and the Commercial & Digital Director and HRBP of our client. This brief is designed to give candidates a deeper insight into the opportunity inherent within the role, the challenges the role presents, and provide access to the detail that sits behind the job specification. Client Opportunity Statements: "This is an opportunity to lead our Data, IT and Systems function at a time when technology and insight are playing an increasingly important role in shaping the future of rail. You'll be responsible for ensuring our IT services, operational systems and data capabilities are secure, resilient and fit for the demands of a 24/7 railway. Beyond keeping the business running, you'll also set the strategic direction for how technology and data can improve performance, support decision-making and deliver long-term transformation. Working closely with the Commercial & Digital Director, Executive team and Great British Railways, you'll help influence the industry-wide technology and data initiatives while ensuring we remain at the forefront of digital innovation. This role would suit a leader who can balance operational excellence with forward-thinking change, someone who can set a clear vision, simplify complexity and bring people with them on the journey." Challenges expected within the first 12 months include: Building a strong external and internal presence within the rail industry by developing meaningful relationships with customers, industry partners, and stakeholders, leveraging these networks to gain insight into emerging challenges, opportunities and best practice. Developing a thorough understanding of the complexed political and regulatory environment within the rail sector, effectively navigating stakeholder interests and industry dynamics to support business objectives. Balancing strategic transformation with operational excellence, ensuring appropriate oversight of critical commercial contracts, cyber security, mitigating risks associated with technology and systems failure, and maintaining a clear focus on the day-to-day operational needs of the business Key deliverables within the first 12 months include: Established credibility and engagement across the function, securing the confidence and support of key stakeholders and team members, taking them on a digital transformation journey. Defined and started to implement the strategic vision for the Data, IT and Systems function, with measurable progress demonstrated through the successful delivery of key initiatives and tangible business outcomes. Essential Hard Skills (Skills & Experience) Relevant experience or qualifications within IT, Data, Computer Science or a related field Experience of being a strategic business partner to Executives and Senior external stakeholders Varied industry experience, to bring a different view and understanding to the role and business A visionary leader, with demonstratable experience of elevating and taking a team and wider company on a journey of change Experienced of leading a large-scale business through digital adoption and transformation Experienced in value-driven pricing. A strong understanding of cyber and technology, with experience in one or more of - Azure, Power BI, AWS, Prince 2, Agile PM Scrum, TOGAF, DAMA CDMP, ISO (phone number removed), CISM/CISSP A natural data storyteller, ability to share clear insight at all levels and take a compelling strategy to market Confident negotiating and managing complex technology supplier relationships Desirable: Rail industry experience Essential Soft Skills (Attributes & Behaviours) Strong stakeholder management experience able to build relationships across the whole of the business. Ambitious, able to operate effectively in a fast-paced environment where things have not been done before. Empowering with a proven ability to delegate and motivate a workforce. An agile leader, with a strategic mindset who has the ability to think outside the box Ability to challenge and push back when required Working Arrangements & Location: Candidates will be based out of our clients HQ in London (3 days in the office) and will also be required to be external facing and visible across the network to get a good understanding of areas of improvement through the customers' eyes Ford & Stanley Executive Search Pre-Submission Process: First Engagement: A short engagement and introductory conversation to position the opportunity, gauge candidate early interest level and arrange a time and date for a more detailed discussion. NDA sent (if applicable) upon receipt of signed NDA - Candidate Opportunity Brief shared. Candidate Discovery: An open, conversational and consultative discussion where candidates and executive search consultant explore and discuss the opportunity brief. Candidates are assessed on their suitability for the role in the context of the key essentials and challenged on how the opportunity lines up with their career aspirations, motivations, financial expectations and personal circumstance. The search consultant will utilise the information captured during candidate discovery to start to build your profile on suitability. Recommendations may be made at this point for adjustments or updates to your CV. The 'shortlist': Shortlisted candidates, having taken time to reflect on the opportunity and undertake subsequent research on the clients business are reengaged where they are asked to provide additional specific information on their suitability (if/where applicable). Final checks of key notes, package details and logistical alignments made. Finishing touches are then made to your profile prior to submission along with our notes and recommendations. Clients Interview Process: 1st Stage interview: Face-to-face interview - 1 hour 30 minutes interview, this will be a competency-based interview with a presentation required. 2nd Stage Interview: Face-to-face interview with the Commercial & Digital Director, DfTO CDIO and further members of the senior leadership team 3rd Stage interview: TBC Good to know: This is a brand-new business critical role for our client as they look to define their, Data, IT and Systems strategy and shape how they power the future of rail The headcount of our client is circa 7,000
Independent Financial Adviser Up to £80k basic salary plus bonus Near Guildford/Godalming 2 - 3 years advising experience needed Bonuses paid once you've achieved 1.5 x salary in all fees My client is a wealth planning practice based outside Guildford who have been operating for 30+ years. I have met the Directors and been to their offices and placed 10 staff into the business. They have an excellent reputation providing very solid financial advice to both private and corporate clients who lives in London, Kent, Surrey, Sussex & Hampshire. They have a large book of business who are City professionals, families, retirees, and business owners with a minimum of £500k to invest with their top customer holding £3m+ to invest. The Managing Director is seeking to recruit a brand Independent Financial Adviser who is diploma qualified and has at least 2 - 3 years of advising experience with their Competent Adviser status signed off. Following a recent acquisition (the business targets 1 acquisition per year) this role will be to manage a portion of the exisiting client bank and then there is an expectation that you will build upon this and generate new business at an steady pace with their existing network of sports clubs, business group, accountants and solicitors. You will be keen to attend breakfast meetings, conferences, seminars, sponsored networking events amongst others in order to generate new business opportunities. The role will be office based but you will be actively encouraged to be out and about but gain mentorship from the Managing Director who is currently the highest billing adviser with the business. If you are sitting any exams towards Chartered status, then the Directors will support you with your studies. The MD is looking to offer up to £80k basic salary with an attractive bonus scheme and benefits package including Death in service, Private Medical and Life Insurance. If this role sounds of interest or any other roles I am working on please get in touch.
Aug 05, 2026
Full time
Independent Financial Adviser Up to £80k basic salary plus bonus Near Guildford/Godalming 2 - 3 years advising experience needed Bonuses paid once you've achieved 1.5 x salary in all fees My client is a wealth planning practice based outside Guildford who have been operating for 30+ years. I have met the Directors and been to their offices and placed 10 staff into the business. They have an excellent reputation providing very solid financial advice to both private and corporate clients who lives in London, Kent, Surrey, Sussex & Hampshire. They have a large book of business who are City professionals, families, retirees, and business owners with a minimum of £500k to invest with their top customer holding £3m+ to invest. The Managing Director is seeking to recruit a brand Independent Financial Adviser who is diploma qualified and has at least 2 - 3 years of advising experience with their Competent Adviser status signed off. Following a recent acquisition (the business targets 1 acquisition per year) this role will be to manage a portion of the exisiting client bank and then there is an expectation that you will build upon this and generate new business at an steady pace with their existing network of sports clubs, business group, accountants and solicitors. You will be keen to attend breakfast meetings, conferences, seminars, sponsored networking events amongst others in order to generate new business opportunities. The role will be office based but you will be actively encouraged to be out and about but gain mentorship from the Managing Director who is currently the highest billing adviser with the business. If you are sitting any exams towards Chartered status, then the Directors will support you with your studies. The MD is looking to offer up to £80k basic salary with an attractive bonus scheme and benefits package including Death in service, Private Medical and Life Insurance. If this role sounds of interest or any other roles I am working on please get in touch.
HR Advisory Lead Location: Wolverhampton Working Pattern: Hybrid Your Role The HR Advisory Lead oversees Tier 2 HR support, providing expert advice to employees and managers, handling complex HR queries and employee relations cases, and ensuring compliance with company policies, employment law, and best practice. The role serves as the key escalation point while delivering a high-quality, consistent, and customer-focused HR service. At Safran, excellence is a journey - and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision. Safran Actuation Systems UK is a world class centre for the design, manufacture and support of actuation and flight control solutions used across commercial, military and rotary platforms. With major sites in Wolverhampton and Banbury, our teams play a critical role in delivering innovative, reliable and safe systems that keep aircraft performing at their best. Our UK Actuation business brings together engineering excellence, advanced manufacturing capability and a proud heritage within the aerospace sector. Whether supporting major global programmes or developing the next generation of actuation technologies, our people are at the heart of everything we do. Key Responsibilities HR Advisory and Escalations Act as the lead contact for Tier 2 HR enquiries and escalations received through the Shared Services function. Provide expert guidance and advice to employees and managers on HR policies, procedures, and employment practices. Resolve complex HR queries within agreed service levels, ensuring accuracy, consistency, and compliance. Identify trends in employee enquiries and recommend improvements to processes, policies, and knowledge resources. Support the development and maintenance of HR knowledge articles, guidance documents, and standard operating procedures. Employee Relations Support Provide advisory support on employee relations matters including disciplinary, grievance, absence management, performance management, flexible working requests, and workplace conduct issues. Support managers throughout the employee relations process, ensuring fair and consistent application of policies. Assist with investigations, hearings, documentation, and case management activities. Escalate high-risk or complex cases to senior HR colleagues where appropriate. Maintain accurate and confidential case records and documentation. Service Delivery and Governance Ensure HR advisory services are delivered in line with agreed service standards, KPIs, and compliance requirements. Monitor case volumes, resolution times, and service performance metrics. Identify opportunities for process improvement and support implementation of service enhancements. Ensure adherence to employment legislation, organisational policies, and data protection requirements. Support audit and governance activities relating to HR service delivery. Stakeholder Management Build effective working relationships with managers, employees, HR Business Partners, Centres of Excellence, and Shared Services teams. Provide coaching and guidance to managers to enhance people management capability. Act as a trusted advisor on routine and moderately complex people matters. Collaborate with wider HR teams to ensure seamless employee support and issue resolution. Team Leadership and Development Provide day-to-day guidance and support to HR Advisors and team members where applicable. Share best practice and promote consistency across advisory services. Support onboarding, training, and capability development within the HR Advisory team. Foster a culture of continuous improvement, accountability, and customer service excellence.# Key Skills and Experience Essential Significant experience within an HR Advisory, Employee Relations, HR Shared Services, or HR Operations environment. Strong knowledge of employee relations processes and employment legislation. Experience managing complex HR queries and casework. Excellent stakeholder management and communication skills. Ability to interpret and apply HR policies consistently and pragmatically. Strong organisational skills with the ability to manage multiple priorities and deadlines. Experience working within a service delivery or shared services environment. Proficient in HR systems and case management tools. Desirable CIPD Level 5 qualification or equivalent experience. Experience leading or mentoring HR advisory teams. Experience within a large, multi-site, or matrix organisation. Key Competencies Customer Focus Employee Relations Expertise Decision Making and Judgement Influencing and Stakeholder Management Problem Solving Resilience and Adaptability Continuous Improvement Attention to Detail Collaboration and Teamwork If you're ready to take your career to new heights and be part of a company that's crafting the future of flight, apply today.
Aug 05, 2026
Full time
HR Advisory Lead Location: Wolverhampton Working Pattern: Hybrid Your Role The HR Advisory Lead oversees Tier 2 HR support, providing expert advice to employees and managers, handling complex HR queries and employee relations cases, and ensuring compliance with company policies, employment law, and best practice. The role serves as the key escalation point while delivering a high-quality, consistent, and customer-focused HR service. At Safran, excellence is a journey - and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision. Safran Actuation Systems UK is a world class centre for the design, manufacture and support of actuation and flight control solutions used across commercial, military and rotary platforms. With major sites in Wolverhampton and Banbury, our teams play a critical role in delivering innovative, reliable and safe systems that keep aircraft performing at their best. Our UK Actuation business brings together engineering excellence, advanced manufacturing capability and a proud heritage within the aerospace sector. Whether supporting major global programmes or developing the next generation of actuation technologies, our people are at the heart of everything we do. Key Responsibilities HR Advisory and Escalations Act as the lead contact for Tier 2 HR enquiries and escalations received through the Shared Services function. Provide expert guidance and advice to employees and managers on HR policies, procedures, and employment practices. Resolve complex HR queries within agreed service levels, ensuring accuracy, consistency, and compliance. Identify trends in employee enquiries and recommend improvements to processes, policies, and knowledge resources. Support the development and maintenance of HR knowledge articles, guidance documents, and standard operating procedures. Employee Relations Support Provide advisory support on employee relations matters including disciplinary, grievance, absence management, performance management, flexible working requests, and workplace conduct issues. Support managers throughout the employee relations process, ensuring fair and consistent application of policies. Assist with investigations, hearings, documentation, and case management activities. Escalate high-risk or complex cases to senior HR colleagues where appropriate. Maintain accurate and confidential case records and documentation. Service Delivery and Governance Ensure HR advisory services are delivered in line with agreed service standards, KPIs, and compliance requirements. Monitor case volumes, resolution times, and service performance metrics. Identify opportunities for process improvement and support implementation of service enhancements. Ensure adherence to employment legislation, organisational policies, and data protection requirements. Support audit and governance activities relating to HR service delivery. Stakeholder Management Build effective working relationships with managers, employees, HR Business Partners, Centres of Excellence, and Shared Services teams. Provide coaching and guidance to managers to enhance people management capability. Act as a trusted advisor on routine and moderately complex people matters. Collaborate with wider HR teams to ensure seamless employee support and issue resolution. Team Leadership and Development Provide day-to-day guidance and support to HR Advisors and team members where applicable. Share best practice and promote consistency across advisory services. Support onboarding, training, and capability development within the HR Advisory team. Foster a culture of continuous improvement, accountability, and customer service excellence.# Key Skills and Experience Essential Significant experience within an HR Advisory, Employee Relations, HR Shared Services, or HR Operations environment. Strong knowledge of employee relations processes and employment legislation. Experience managing complex HR queries and casework. Excellent stakeholder management and communication skills. Ability to interpret and apply HR policies consistently and pragmatically. Strong organisational skills with the ability to manage multiple priorities and deadlines. Experience working within a service delivery or shared services environment. Proficient in HR systems and case management tools. Desirable CIPD Level 5 qualification or equivalent experience. Experience leading or mentoring HR advisory teams. Experience within a large, multi-site, or matrix organisation. Key Competencies Customer Focus Employee Relations Expertise Decision Making and Judgement Influencing and Stakeholder Management Problem Solving Resilience and Adaptability Continuous Improvement Attention to Detail Collaboration and Teamwork If you're ready to take your career to new heights and be part of a company that's crafting the future of flight, apply today.
About the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Porsche Centre Edinburgh. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Porsche to support your career. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Aug 05, 2026
Full time
About the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Porsche Centre Edinburgh. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Porsche to support your career. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Service Advisor Franchised Motor Dealership - Yeovil This is a customer focused role. You will be providing a professional service to customers whilst their vehicle is with us, and tracking its progress through our workshops. Liaising with colleagues within the workshop and parts department. Providing customers with additional work requirements and costs. Scheduling and recording work whilst maintaining an efficient and courteous manner. In the Service Advisor role you will provide exceptional administrative support to the aftersales team by assisting with file auditing, booking services, preparing orders, invoicing and registering new cars. You will be a team player with experience within a customers focused role preferably within the automotive or high-end industry but not essential. You will have a flexible and proactive approach with excellent time management and administrative skills. Benefits: - Competitive Uncapped Bonus Scheme - 30 days annual leave (including Bank Holidays) - Additional day off for your birthday - Contributory Pension Scheme - Life Assurance - Employee Assistance Program - 24/7 helpline and mental health support - Ongoing training and development - brand-specific and in-house programs - Clear opportunities for career growth within a company that values your development. If this sounds like you, we would love to hear from you, please apply with an up to date CV and we will be in touch to discuss your application further. Who are you applying to? The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission
Aug 05, 2026
Full time
Service Advisor Franchised Motor Dealership - Yeovil This is a customer focused role. You will be providing a professional service to customers whilst their vehicle is with us, and tracking its progress through our workshops. Liaising with colleagues within the workshop and parts department. Providing customers with additional work requirements and costs. Scheduling and recording work whilst maintaining an efficient and courteous manner. In the Service Advisor role you will provide exceptional administrative support to the aftersales team by assisting with file auditing, booking services, preparing orders, invoicing and registering new cars. You will be a team player with experience within a customers focused role preferably within the automotive or high-end industry but not essential. You will have a flexible and proactive approach with excellent time management and administrative skills. Benefits: - Competitive Uncapped Bonus Scheme - 30 days annual leave (including Bank Holidays) - Additional day off for your birthday - Contributory Pension Scheme - Life Assurance - Employee Assistance Program - 24/7 helpline and mental health support - Ongoing training and development - brand-specific and in-house programs - Clear opportunities for career growth within a company that values your development. If this sounds like you, we would love to hear from you, please apply with an up to date CV and we will be in touch to discuss your application further. Who are you applying to? The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission
Customer Service Administrator Location: Yate/ South Gloucestershire (Hybrid) Hours: 08:30am - 5:00pm with a 45-minute lunch Pay rate: £13.90 per hour Contract: Temporary ongoing (minimum 6-month commitment could lead to a permanent role for the right candidate) We are seeking a proactive Customer Service Administrator / Helpdesk Advisor to support order processing and customer enquiries, This role requires strong communication skills, attention to detail, and the ability to work across multiple systems in a fast paced, multi site environment. Key Responsibilities: Process customer orders accurately and in line with procedures Manage inbound and outbound customer calls and general enquiries Act as a key point of contact between different sites to ensure smooth order flow and issue resolution Investigate and resolve customer issues including mis-shipments, credit requests, delivery queries, and proof of delivery requests Maintain and update order information across multiple systems and spreadsheets (Excel) Monitor order progress and proactively identify and resolve issues before escalation Escalate complex queries where required, ensuring timely resolution Ensure high levels of data accuracy and compliance with internal processes Support continuous improvement in customer service and order management processes Skills & Experience: Previous administration or call centre experience in a fast paced environment is essential Strong communication and customer service skills Highly organised, detail-focused, and solutions-driven approach Confident IT skills especially using Excel and multiple systems in a busy environment Ability to multitask and prioritise workload effectively Parking onsite - please click apply for immediate consideration.
Aug 05, 2026
Full time
Customer Service Administrator Location: Yate/ South Gloucestershire (Hybrid) Hours: 08:30am - 5:00pm with a 45-minute lunch Pay rate: £13.90 per hour Contract: Temporary ongoing (minimum 6-month commitment could lead to a permanent role for the right candidate) We are seeking a proactive Customer Service Administrator / Helpdesk Advisor to support order processing and customer enquiries, This role requires strong communication skills, attention to detail, and the ability to work across multiple systems in a fast paced, multi site environment. Key Responsibilities: Process customer orders accurately and in line with procedures Manage inbound and outbound customer calls and general enquiries Act as a key point of contact between different sites to ensure smooth order flow and issue resolution Investigate and resolve customer issues including mis-shipments, credit requests, delivery queries, and proof of delivery requests Maintain and update order information across multiple systems and spreadsheets (Excel) Monitor order progress and proactively identify and resolve issues before escalation Escalate complex queries where required, ensuring timely resolution Ensure high levels of data accuracy and compliance with internal processes Support continuous improvement in customer service and order management processes Skills & Experience: Previous administration or call centre experience in a fast paced environment is essential Strong communication and customer service skills Highly organised, detail-focused, and solutions-driven approach Confident IT skills especially using Excel and multiple systems in a busy environment Ability to multitask and prioritise workload effectively Parking onsite - please click apply for immediate consideration.
What you will do Reporting to the Head of Software Engineering, this role provides management of testing resources and testing environments to meet A&O Shearman's business requirements, quality assurance goals, and compliance obligations. The role is a member of the Enterprise Architecture & Technology Platform teams and is responsible for defining the testing strategy and framework for the project delivery lifecycle, business as usual testing, directing external third-party service providers, and management of testing environments. The role is accountable for the efficacy, accuracy and completeness of project lifecycle testing, along with the security, integrity and performance of testing environments, and representing quality assurance at the Change Advisory board. The role also provides guidance and feedback on testing best practices to internal software engineering DevOps teams delivering bespoke software. Overseeing the testing of project delivery workstreams and business-as-usual testing. Managing and maintaining testing environments, collaborating with infrastructure and security teams to ensure the environments remain secure, available, and cost-effective, Owning the Test Data Management tooling and implementation across projects and teams. Attend Change Advisory Board (CAB) meetings as a representative for quality assurance. Maintain strong customer relationships with fee earners and business teams to manage the quality. Work as part of the Enterprise Architecture & Technology Platforms leadership team to collectively define, implement and operate the firm's testing and test environment strategy. Work with senior stakeholders from Infrastructure & Operations, Tech Delivery, and the Process Team to maximise the stability of releases. Act as the focal point for matters related to software testing strategy and environment management, providing expert guidance to other teams when required. Performance management of external testing teams, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation, and ensure any remediation activities are being delivered. Own the software testing strategy and environment management budget and benefits delivery, balancing priorities and clearly demonstrating the value that software testing strategy and environment management delivers whilst working with IT Business Operations to ensure alignment. Actively identify and pursue opportunities for continuous improvement in software testing strategy and environment management, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in manual and automated testing, preferably within the legal or professional services sector. Deep knowledge and understanding of automated testing of Cloud-based SaaS applications, testing environments, and operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with testing frameworks in the C#, JavaScript/TypeScript, PowerShell, and Python ecosystems. Strong knowledge of current IT and data market trends and technology innovations. Proven track record of managing large globally dispersed teams. Hands-on and current test automation practitioner and able to configure environments with scripting Experience within the IT industry, leading high-performing test teams. Working knowledge of creating, configuring and maintaining cloud-based test environments. Excellent stakeholder engagement and communication skills. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 05, 2026
Full time
What you will do Reporting to the Head of Software Engineering, this role provides management of testing resources and testing environments to meet A&O Shearman's business requirements, quality assurance goals, and compliance obligations. The role is a member of the Enterprise Architecture & Technology Platform teams and is responsible for defining the testing strategy and framework for the project delivery lifecycle, business as usual testing, directing external third-party service providers, and management of testing environments. The role is accountable for the efficacy, accuracy and completeness of project lifecycle testing, along with the security, integrity and performance of testing environments, and representing quality assurance at the Change Advisory board. The role also provides guidance and feedback on testing best practices to internal software engineering DevOps teams delivering bespoke software. Overseeing the testing of project delivery workstreams and business-as-usual testing. Managing and maintaining testing environments, collaborating with infrastructure and security teams to ensure the environments remain secure, available, and cost-effective, Owning the Test Data Management tooling and implementation across projects and teams. Attend Change Advisory Board (CAB) meetings as a representative for quality assurance. Maintain strong customer relationships with fee earners and business teams to manage the quality. Work as part of the Enterprise Architecture & Technology Platforms leadership team to collectively define, implement and operate the firm's testing and test environment strategy. Work with senior stakeholders from Infrastructure & Operations, Tech Delivery, and the Process Team to maximise the stability of releases. Act as the focal point for matters related to software testing strategy and environment management, providing expert guidance to other teams when required. Performance management of external testing teams, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation, and ensure any remediation activities are being delivered. Own the software testing strategy and environment management budget and benefits delivery, balancing priorities and clearly demonstrating the value that software testing strategy and environment management delivers whilst working with IT Business Operations to ensure alignment. Actively identify and pursue opportunities for continuous improvement in software testing strategy and environment management, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in manual and automated testing, preferably within the legal or professional services sector. Deep knowledge and understanding of automated testing of Cloud-based SaaS applications, testing environments, and operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with testing frameworks in the C#, JavaScript/TypeScript, PowerShell, and Python ecosystems. Strong knowledge of current IT and data market trends and technology innovations. Proven track record of managing large globally dispersed teams. Hands-on and current test automation practitioner and able to configure environments with scripting Experience within the IT industry, leading high-performing test teams. Working knowledge of creating, configuring and maintaining cloud-based test environments. Excellent stakeholder engagement and communication skills. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
SERVICE ADVISOR Location: Shrewsbury Salary: £29,000 Basic Salary OTE £35,000 Hours: Monday to Friday, 8:00am - 6:00pm (One Early Finish Per Week) Saturdays, 8:00am - 2:00pm on a Rota Job Type: Full-Time, Permanent Looking for a role where your customer service skills are recognised, your earning potential is rewarded, and your career can continue to progress? If you're an experienced Service Advisor looking to join a successful main dealership, this is an excellent opportunity to become part of a professional and supportive aftersales team. Offering a competitive salary, achievable bonus, excellent employee benefits, and genuine opportunities for career progression, this role is ideal for someone who enjoys delivering exceptional customer service in a fast-paced environment. As the first point of contact for customers, you'll play a key role in ensuring every customer receives a first-class experience while helping to maximise workshop efficiency and aftersales performance. WHAT'S IN IT FOR YOU? £29,000 Basic Salary OTE £35,000 Generous Annual Leave, Increasing with Length of Service Enhanced Family Leave Techscheme for Discounted Technology Purchases Eyecare Vouchers Smart Health - 24/7 GP & Wellbeing Support Dental Insurance Optional Critical Illness Cover MyView PayNow - Access Your Earned Pay Early Free Will Writing Service Flexible Life Assurance Partner Life Assurance Discounted Gym Memberships Travel Insurance Home & Technology Vouchers Retail & Lifestyle Discounts Ongoing Training & Career Development Full-Time, Permanent Position THE ROLE As a Service Advisor, you'll be responsible for delivering an outstanding customer experience while ensuring the efficient day-to-day operation of the service department. Key responsibilities include: Booking customer vehicles in for servicing, maintenance, and repairs Ensuring efficient workshop loading by liaising closely with the workshop team Keeping customers informed throughout the repair process Advising customers on additional work required and associated costs Upselling service plans, maintenance work, and aftersales products where appropriate Preparing estimates, invoices, and service documentation accurately Working closely with Technicians to ensure vehicles are completed on time Delivering exceptional customer service from vehicle check-in through to collection ABOUT YOU We're keen to hear from candidates who can demonstrate: Previous experience as a Service Advisor within the automotive industry Experience using Kerridge, 1Link, Pinnacle, or a similar Dealer Management System (DMS) A proven track record of upselling additional work, service plans, and aftersales products Excellent communication and customer service skills Strong organisational skills with the ability to prioritise workload effectively A positive, professional, and team-focused attitude Full UK Manual Driving Licence (subject to licence checks) Right to work in the UK (sponsorship is not available) Alternative job titles may include: Service Advisor, Senior Service Advisor, Aftersales Advisor, Customer Service Advisor, Service Reception Advisor or Automotive Service Advisor. APPLY TODAY This is an excellent opportunity to join a dealership that values exceptional customer service, invests in its people, and offers genuine opportunities for long-term career progression within a supportive and rewarding working environment. If you're an experienced Service Advisor looking for your next challenge, we'd love to hear from you. Interested in finding out more? Apply today or contact Howard at Auto Skills for a confidential discussion about this Service Advisor opportunity, quoting job reference 54405.
Aug 05, 2026
Full time
SERVICE ADVISOR Location: Shrewsbury Salary: £29,000 Basic Salary OTE £35,000 Hours: Monday to Friday, 8:00am - 6:00pm (One Early Finish Per Week) Saturdays, 8:00am - 2:00pm on a Rota Job Type: Full-Time, Permanent Looking for a role where your customer service skills are recognised, your earning potential is rewarded, and your career can continue to progress? If you're an experienced Service Advisor looking to join a successful main dealership, this is an excellent opportunity to become part of a professional and supportive aftersales team. Offering a competitive salary, achievable bonus, excellent employee benefits, and genuine opportunities for career progression, this role is ideal for someone who enjoys delivering exceptional customer service in a fast-paced environment. As the first point of contact for customers, you'll play a key role in ensuring every customer receives a first-class experience while helping to maximise workshop efficiency and aftersales performance. WHAT'S IN IT FOR YOU? £29,000 Basic Salary OTE £35,000 Generous Annual Leave, Increasing with Length of Service Enhanced Family Leave Techscheme for Discounted Technology Purchases Eyecare Vouchers Smart Health - 24/7 GP & Wellbeing Support Dental Insurance Optional Critical Illness Cover MyView PayNow - Access Your Earned Pay Early Free Will Writing Service Flexible Life Assurance Partner Life Assurance Discounted Gym Memberships Travel Insurance Home & Technology Vouchers Retail & Lifestyle Discounts Ongoing Training & Career Development Full-Time, Permanent Position THE ROLE As a Service Advisor, you'll be responsible for delivering an outstanding customer experience while ensuring the efficient day-to-day operation of the service department. Key responsibilities include: Booking customer vehicles in for servicing, maintenance, and repairs Ensuring efficient workshop loading by liaising closely with the workshop team Keeping customers informed throughout the repair process Advising customers on additional work required and associated costs Upselling service plans, maintenance work, and aftersales products where appropriate Preparing estimates, invoices, and service documentation accurately Working closely with Technicians to ensure vehicles are completed on time Delivering exceptional customer service from vehicle check-in through to collection ABOUT YOU We're keen to hear from candidates who can demonstrate: Previous experience as a Service Advisor within the automotive industry Experience using Kerridge, 1Link, Pinnacle, or a similar Dealer Management System (DMS) A proven track record of upselling additional work, service plans, and aftersales products Excellent communication and customer service skills Strong organisational skills with the ability to prioritise workload effectively A positive, professional, and team-focused attitude Full UK Manual Driving Licence (subject to licence checks) Right to work in the UK (sponsorship is not available) Alternative job titles may include: Service Advisor, Senior Service Advisor, Aftersales Advisor, Customer Service Advisor, Service Reception Advisor or Automotive Service Advisor. APPLY TODAY This is an excellent opportunity to join a dealership that values exceptional customer service, invests in its people, and offers genuine opportunities for long-term career progression within a supportive and rewarding working environment. If you're an experienced Service Advisor looking for your next challenge, we'd love to hear from you. Interested in finding out more? Apply today or contact Howard at Auto Skills for a confidential discussion about this Service Advisor opportunity, quoting job reference 54405.
About the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Mercedes-Benz of Milton Keynes. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Mercedes-Benz to support your career. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Aug 05, 2026
Full time
About the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Mercedes-Benz of Milton Keynes. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Mercedes-Benz to support your career. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Service Advisor Franchised Motor Dealership - Portsmouth Our client is looking for a driven experienced Service Advisor to join their prestige aftersales department based at their site in Portsmouth. We are looking for a Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information. You'll have excellent communication skills and experience in a selling/customer service environment. In addition to a strong people background we are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to your team and more importantly your customers. Salary: Basic up to 31,000 OTE: 40,000+ Monday to Friday 8.00am - 6.00pm with an hour lunch 1 in 4 Saturdays 9.00am - 1.00pm What they can offer: Drive a great deal with discounts on new and used cars, plus servicing offers Company pension scheme Prioritise your wellbeing with dedicated support for you and your family 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily Earn financial rewards when you refer a friend to join the team Keep learning and growing with our training and development opportunities for everyone. If you're looking for a new challenge, apply today with an up to date CV and we can get started. Who are you applying to? The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission
Aug 05, 2026
Full time
Service Advisor Franchised Motor Dealership - Portsmouth Our client is looking for a driven experienced Service Advisor to join their prestige aftersales department based at their site in Portsmouth. We are looking for a Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information. You'll have excellent communication skills and experience in a selling/customer service environment. In addition to a strong people background we are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to your team and more importantly your customers. Salary: Basic up to 31,000 OTE: 40,000+ Monday to Friday 8.00am - 6.00pm with an hour lunch 1 in 4 Saturdays 9.00am - 1.00pm What they can offer: Drive a great deal with discounts on new and used cars, plus servicing offers Company pension scheme Prioritise your wellbeing with dedicated support for you and your family 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily Earn financial rewards when you refer a friend to join the team Keep learning and growing with our training and development opportunities for everyone. If you're looking for a new challenge, apply today with an up to date CV and we can get started. Who are you applying to? The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission
Description Engine by Starling , was born out of Starling : the UK's first and leading digital bank. Today, Starling delivers intuitive, customer-centric tools to help over 4.6 million people and small businesses to be 'good with money'. We believe that great technology has the ability to empower customers to save, spend and manage their money in a new and transformative way. Engine is on a mission to promote this philosophy around the world. Engine is a cloud-native, bank-built SaaS platform. We provide a comprehensive and cloud-native solution to power banks around the world, who share our ambition of building businesses designed to evolve, innovate, and meet growing customer demands. The SaaS technology platform is now available to banks, building societies and credit unions around the world, enabling them to benefit from the modern digital features and efficient back-office processes that has helped Starling to achieve its success. At Engine, we follow five guiding principles: listen, keep it simple, do the right thing, own it, and aim for greatness. Having launched in 2022, we are a rapidly-growing organisation who adopts the same agile mindset as our technology. As such, we embrace change, the reimagination of processes and have cultivated an environment where our colleagues - and partners - can design, build and collaborate openly, with a strong degree of ownership and empowerment to get things done. Hybrid Working Engine is headquartered in London, with offices in Dublin, Sydney, Dubai, Toronto and New York. This role will be based in London. International travel will be necessary on an ad hoc basis, depending on the client and nature of the engagement. About the Role The role offers the opportunity to own, manage and lead a European sub-region, scaling Business Development with the support of a focused central team. As the Sales Lead in Europe, you will be responsible for cultivating relationships at an executive level, overseeing client and partner engagements - including Discovery exercises and seeing programmes through to completion. This position also encompasses the opportunity to become a Client Relationship Director for Engine's clients within the region, acting as a trusted advisor, partner and executive sponsor, ensuring their needs are heard and fulfilled during both Implementation and Run phases. Our ambition is to build autonomous, highly-skilled teams, with a deep understanding of the local market, across the Nordics, Southern Europe and Central Eastern Europe. While you will drive deal execution within a defined European cluster, you will apply the central European value proposition and sales playbook consistently. What you'll get to do Driving and defining the end-to-end execution plan of Engine's market entry in geographies with high potential for digital banking transformation Developing and managing senior relationships with banking and ecosystem stakeholders, across your allocated cluster Progress and close opportunities using Engine's established go-to-market model, providing executive sponsorship and expertise during commercial and contracting negotiations Ensuring consistency across Engine's messaging, positioning and deal motion across geographies Co-ordinating closely with central Proposition, Solution Architecture and Enablement teams, to develop solutions which resonate strongly with the local market Providing structured, region-specific market feedback Scaling a local integrated team in alignment with business pipeline Requirements You possess 8+ years of senior enterprise or platform business development experience, across multiple markets You have a track record of closing complex deals, which engage multiple stakeholders across the business You have experience operating within centrally governed or matrixed organisations Banking or regulated industry exposure is strongly preferred (ideally retail or business banking), with a deep understanding of the challenges relating to bank IT systems, change management and transformation You have existing, trusted relationships with bank executives within the region You have experience in managing and scaling teams Your skills You possess fluent English language skills, and are fluent in at least one relevant regional European language (French, German, Spanish, Polish or other) Speaking a range of European languages is a strong plus You are a collaborative and purpose-focused individual, who provides focus and foresight to a highly skilled team You are comfortable inheriting an existing playbook, while offering new approaches to enhance the broader European team's ways of working You have a proven track record of strong stakeholder management across an array of cultures and values You are disciplined, resilient, and approach your work in a structured, logical manner Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Interview and introduction to Engine's VP - European Business Development (1 hour) A subsequent interview with Engine's Chief Commercial Officer, with the potential to host the session in our London office (1 hour) An informal introduction to a portion of Engine's European Business Development team (45 minutes) Final interview with Engine's Chief Executive Officer (45 minutes) Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Aug 05, 2026
Full time
Description Engine by Starling , was born out of Starling : the UK's first and leading digital bank. Today, Starling delivers intuitive, customer-centric tools to help over 4.6 million people and small businesses to be 'good with money'. We believe that great technology has the ability to empower customers to save, spend and manage their money in a new and transformative way. Engine is on a mission to promote this philosophy around the world. Engine is a cloud-native, bank-built SaaS platform. We provide a comprehensive and cloud-native solution to power banks around the world, who share our ambition of building businesses designed to evolve, innovate, and meet growing customer demands. The SaaS technology platform is now available to banks, building societies and credit unions around the world, enabling them to benefit from the modern digital features and efficient back-office processes that has helped Starling to achieve its success. At Engine, we follow five guiding principles: listen, keep it simple, do the right thing, own it, and aim for greatness. Having launched in 2022, we are a rapidly-growing organisation who adopts the same agile mindset as our technology. As such, we embrace change, the reimagination of processes and have cultivated an environment where our colleagues - and partners - can design, build and collaborate openly, with a strong degree of ownership and empowerment to get things done. Hybrid Working Engine is headquartered in London, with offices in Dublin, Sydney, Dubai, Toronto and New York. This role will be based in London. International travel will be necessary on an ad hoc basis, depending on the client and nature of the engagement. About the Role The role offers the opportunity to own, manage and lead a European sub-region, scaling Business Development with the support of a focused central team. As the Sales Lead in Europe, you will be responsible for cultivating relationships at an executive level, overseeing client and partner engagements - including Discovery exercises and seeing programmes through to completion. This position also encompasses the opportunity to become a Client Relationship Director for Engine's clients within the region, acting as a trusted advisor, partner and executive sponsor, ensuring their needs are heard and fulfilled during both Implementation and Run phases. Our ambition is to build autonomous, highly-skilled teams, with a deep understanding of the local market, across the Nordics, Southern Europe and Central Eastern Europe. While you will drive deal execution within a defined European cluster, you will apply the central European value proposition and sales playbook consistently. What you'll get to do Driving and defining the end-to-end execution plan of Engine's market entry in geographies with high potential for digital banking transformation Developing and managing senior relationships with banking and ecosystem stakeholders, across your allocated cluster Progress and close opportunities using Engine's established go-to-market model, providing executive sponsorship and expertise during commercial and contracting negotiations Ensuring consistency across Engine's messaging, positioning and deal motion across geographies Co-ordinating closely with central Proposition, Solution Architecture and Enablement teams, to develop solutions which resonate strongly with the local market Providing structured, region-specific market feedback Scaling a local integrated team in alignment with business pipeline Requirements You possess 8+ years of senior enterprise or platform business development experience, across multiple markets You have a track record of closing complex deals, which engage multiple stakeholders across the business You have experience operating within centrally governed or matrixed organisations Banking or regulated industry exposure is strongly preferred (ideally retail or business banking), with a deep understanding of the challenges relating to bank IT systems, change management and transformation You have existing, trusted relationships with bank executives within the region You have experience in managing and scaling teams Your skills You possess fluent English language skills, and are fluent in at least one relevant regional European language (French, German, Spanish, Polish or other) Speaking a range of European languages is a strong plus You are a collaborative and purpose-focused individual, who provides focus and foresight to a highly skilled team You are comfortable inheriting an existing playbook, while offering new approaches to enhance the broader European team's ways of working You have a proven track record of strong stakeholder management across an array of cultures and values You are disciplined, resilient, and approach your work in a structured, logical manner Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Interview and introduction to Engine's VP - European Business Development (1 hour) A subsequent interview with Engine's Chief Commercial Officer, with the potential to host the session in our London office (1 hour) An informal introduction to a portion of Engine's European Business Development team (45 minutes) Final interview with Engine's Chief Executive Officer (45 minutes) Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Description Location: London, Cardiff or Southampton Reporting to: Head of Employee Relations & Advisory Closing date: Friday 31st July, 12pm Hybrid working: All Starling colleagues spend a minimum of 10 days per month in the office with flexibility to work the rest from home. About Starling At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business. Our five core values - Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness - are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive. The Opportunity In this role, you will lead and line manage our team of People Advisors, ensuring the delivery of high-quality, consistent, and efficient first-line advice to employees and line managers. You will act as the escalation point for complex advisory and operational enquiries, while driving a culture of continuous improvement across all People processes. Working in close partnership with People Partners and Centres of Expertise (CoEs), you will champion a seamless, high-touch People experience across the organisation. Role Scope: Team Leadership & Management: Direct line management of the People Advisory team. You will coach, mentor, and develop team members, managing workloads and ensuring the team hits its service delivery goals. Escalation & Complex Advisory: Act as the senior escalation point for multi-stranded or high-risk employee enquiries. Process Excellence: Own and drive the continuous improvement of broad People processes, partnering with CoEs to ensure efficiency, scalability, and an exceptional employee experience. Data & Insights: Analyse team caseloads and people data to identify trends, using these insights to proactively recommend proactive interventions, training, or policy updates to People Partners. Stakeholder Management: Build strong, trusting relationships with senior leaders and cross-functional teams, ensuring the Advisory function aligns with wider business objectives. Risk: Risk Mitigation & Quality Assurance: Establish quality control checks across team caseloads to ensure advice aligns with current employment law, internal policies, and regulatory standards, minimising legal and operational risk. Audit Readiness & Governance: Ensure all employee data, case notes, and process documentation are meticulously maintained in line with GDPR and internal audit requirements, managing the team's risk register as required. Regulated Environment Expertise: Robust knowledge of compliance and risk management practices specific to the Financial Services sector (e.g., FCA/PRA conduct rules and SMCR frameworks). High Risk-Awareness: A proven track record of handling sensitive, high-risk employee relations cases with discretion, ensuring commercial risk is balanced with a fair employee experience. Meticulous Record-Keeping: Strong attention to detail regarding data governance, compliance tracking, and maintaining robust audit trails. Requirements Knowledge: Leadership Experience: Proven experience leading, managing, or mentoring a team within a HR/People function, with a track record of developing junior team members. Advanced Advisory Expertise: Extensive experience in a fast-paced HR/People advisory role, with deep knowledge of UK employment law, HR best practices, and complex case management. Financial Services Experience: Deep understanding of working within the regulated Financial Services sector. Process & Change Orientation: Experience in reviewing, refining, and implementing HR processes to improve efficiency and service delivery. Agility & Organisation: Exceptional ability to prioritise team deliverables and manage competing deadlines in a flexible, fast-paced, and organic environment. Data Literacy: An analytical mindset with the ability to interpret data sets, spot trends, and translate them into actionable People strategies. Compliance & Governance: Strong awareness of relevant legislation (such as GDPR) and regulatory frameworks governing the financial sector. Communication & Influence: Outstanding written and verbal communication skills, with the ability to influence stakeholders and build trust both in person and remotely. Qualifications: Fully CIPD qualified (Level 5 or 7 preferred), or equivalent demonstrable commercial experience. Behaviours & Competencies: People First Leadership & Coaching: A natural people leader who leads with empathy and active listening. You create a psychological safe environment where team members feel supported, motivated, and empowered to develop their careers. Pragmatic Risk-Based Decision Making: Capable of balancing strict regulatory compliance with commercial reality. You make sound, objective decisions under pressure, evaluating legal and business risks without losing sight of the human impact. Resilience & Ambiguity Tolerance: Thrives in a fast-paced, organic environment. You remain calm and focused during periods of high volume or change, helping your team navigate ambiguity and maintain performance. Collaboration & Trusted Influence: An exceptional relationship builder who establishes immediate credibility and trust across all levels of the business. You challenge constructively, manage stakeholder expectations effectively, and break down silos between teams. Proactive Continuous Improvement Mindset: Always looks at processes through the lens of "how can we make this better?" You challenge the status quo, championing changes that improve efficiency for the team and experience for the employee. Discretion, Integrity & Accountability: Demonstrates the highest standards of professional ethics, handling sensitive personal data and complex employee issues with absolute confidentiality and objectivity. You take full ownership of the team's outcomes. Benefits Why Join Starling? Make an Impact: Work on projects that directly shape the future of banking and improve the financial lives of our customers. Starling is technology-led, and you'll have the freedom to accomplish your goals in innovative ways. Culture of Excellence: Be part of a collaborative, empowered, and forward-thinking team. We encourage experimentation, ownership, and a relentless focus on "doing the right thing." Growth and Development: We are committed to your professional growth, offering opportunities to learn new technologies, take on new challenges, and own interesting things from day one. A Bank That Cares: We're a Living Wage employer, committed to flexible working, and dedicated to creating a fair, open, and safe working environment with compassion and inclusion at its core. Comprehensive Benefits: We offer a competitive salary and a comprehensive benefits package, including: Company-enhanced salary sacrifice pension scheme (7% employer contribution) Private Medical Insurance with Vitality including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton. 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Life Insurance at 4x your salary. 16 hours of paid volunteering time a year. Ability to buy or sell annual leave. Generous family-friendly policies. Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off Incentivised refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasingOur Commitment to Equality Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information. We use AI tools to support various parts of our recruitment process . click apply for full job details
Aug 05, 2026
Full time
Description Location: London, Cardiff or Southampton Reporting to: Head of Employee Relations & Advisory Closing date: Friday 31st July, 12pm Hybrid working: All Starling colleagues spend a minimum of 10 days per month in the office with flexibility to work the rest from home. About Starling At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business. Our five core values - Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness - are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive. The Opportunity In this role, you will lead and line manage our team of People Advisors, ensuring the delivery of high-quality, consistent, and efficient first-line advice to employees and line managers. You will act as the escalation point for complex advisory and operational enquiries, while driving a culture of continuous improvement across all People processes. Working in close partnership with People Partners and Centres of Expertise (CoEs), you will champion a seamless, high-touch People experience across the organisation. Role Scope: Team Leadership & Management: Direct line management of the People Advisory team. You will coach, mentor, and develop team members, managing workloads and ensuring the team hits its service delivery goals. Escalation & Complex Advisory: Act as the senior escalation point for multi-stranded or high-risk employee enquiries. Process Excellence: Own and drive the continuous improvement of broad People processes, partnering with CoEs to ensure efficiency, scalability, and an exceptional employee experience. Data & Insights: Analyse team caseloads and people data to identify trends, using these insights to proactively recommend proactive interventions, training, or policy updates to People Partners. Stakeholder Management: Build strong, trusting relationships with senior leaders and cross-functional teams, ensuring the Advisory function aligns with wider business objectives. Risk: Risk Mitigation & Quality Assurance: Establish quality control checks across team caseloads to ensure advice aligns with current employment law, internal policies, and regulatory standards, minimising legal and operational risk. Audit Readiness & Governance: Ensure all employee data, case notes, and process documentation are meticulously maintained in line with GDPR and internal audit requirements, managing the team's risk register as required. Regulated Environment Expertise: Robust knowledge of compliance and risk management practices specific to the Financial Services sector (e.g., FCA/PRA conduct rules and SMCR frameworks). High Risk-Awareness: A proven track record of handling sensitive, high-risk employee relations cases with discretion, ensuring commercial risk is balanced with a fair employee experience. Meticulous Record-Keeping: Strong attention to detail regarding data governance, compliance tracking, and maintaining robust audit trails. Requirements Knowledge: Leadership Experience: Proven experience leading, managing, or mentoring a team within a HR/People function, with a track record of developing junior team members. Advanced Advisory Expertise: Extensive experience in a fast-paced HR/People advisory role, with deep knowledge of UK employment law, HR best practices, and complex case management. Financial Services Experience: Deep understanding of working within the regulated Financial Services sector. Process & Change Orientation: Experience in reviewing, refining, and implementing HR processes to improve efficiency and service delivery. Agility & Organisation: Exceptional ability to prioritise team deliverables and manage competing deadlines in a flexible, fast-paced, and organic environment. Data Literacy: An analytical mindset with the ability to interpret data sets, spot trends, and translate them into actionable People strategies. Compliance & Governance: Strong awareness of relevant legislation (such as GDPR) and regulatory frameworks governing the financial sector. Communication & Influence: Outstanding written and verbal communication skills, with the ability to influence stakeholders and build trust both in person and remotely. Qualifications: Fully CIPD qualified (Level 5 or 7 preferred), or equivalent demonstrable commercial experience. Behaviours & Competencies: People First Leadership & Coaching: A natural people leader who leads with empathy and active listening. You create a psychological safe environment where team members feel supported, motivated, and empowered to develop their careers. Pragmatic Risk-Based Decision Making: Capable of balancing strict regulatory compliance with commercial reality. You make sound, objective decisions under pressure, evaluating legal and business risks without losing sight of the human impact. Resilience & Ambiguity Tolerance: Thrives in a fast-paced, organic environment. You remain calm and focused during periods of high volume or change, helping your team navigate ambiguity and maintain performance. Collaboration & Trusted Influence: An exceptional relationship builder who establishes immediate credibility and trust across all levels of the business. You challenge constructively, manage stakeholder expectations effectively, and break down silos between teams. Proactive Continuous Improvement Mindset: Always looks at processes through the lens of "how can we make this better?" You challenge the status quo, championing changes that improve efficiency for the team and experience for the employee. Discretion, Integrity & Accountability: Demonstrates the highest standards of professional ethics, handling sensitive personal data and complex employee issues with absolute confidentiality and objectivity. You take full ownership of the team's outcomes. Benefits Why Join Starling? Make an Impact: Work on projects that directly shape the future of banking and improve the financial lives of our customers. Starling is technology-led, and you'll have the freedom to accomplish your goals in innovative ways. Culture of Excellence: Be part of a collaborative, empowered, and forward-thinking team. We encourage experimentation, ownership, and a relentless focus on "doing the right thing." Growth and Development: We are committed to your professional growth, offering opportunities to learn new technologies, take on new challenges, and own interesting things from day one. A Bank That Cares: We're a Living Wage employer, committed to flexible working, and dedicated to creating a fair, open, and safe working environment with compassion and inclusion at its core. Comprehensive Benefits: We offer a competitive salary and a comprehensive benefits package, including: Company-enhanced salary sacrifice pension scheme (7% employer contribution) Private Medical Insurance with Vitality including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton. 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Life Insurance at 4x your salary. 16 hours of paid volunteering time a year. Ability to buy or sell annual leave. Generous family-friendly policies. Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off Incentivised refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasingOur Commitment to Equality Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information. We use AI tools to support various parts of our recruitment process . click apply for full job details
What you will do Reporting to the Head of Software Engineering, this role provides management of testing resources and testing environments to meet A&O Shearman's business requirements, quality assurance goals, and compliance obligations. The role is a member of the Enterprise Architecture & Technology Platform teams and is responsible for defining the testing strategy and framework for the project delivery lifecycle, business as usual testing, directing external third-party service providers, and management of testing environments. The role is accountable for the efficacy, accuracy and completeness of project lifecycle testing, along with the security, integrity and performance of testing environments, and representing quality assurance at the Change Advisory board. The role also provides guidance and feedback on testing best practices to internal software engineering DevOps teams delivering bespoke software. Overseeing the testing of project delivery workstreams and business-as-usual testing. Managing and maintaining testing environments, collaborating with infrastructure and security teams to ensure the environments remain secure, available, and cost-effective, Owning the Test Data Management tooling and implementation across projects and teams. Attend Change Advisory Board (CAB) meetings as a representative for quality assurance. Maintain strong customer relationships with fee earners and business teams to manage the quality. Work as part of the Enterprise Architecture & Technology Platforms leadership team to collectively define, implement and operate the firm's testing and test environment strategy. Work with senior stakeholders from Infrastructure & Operations, Tech Delivery, and the Process Team to maximise the stability of releases. Act as the focal point for matters related to software testing strategy and environment management, providing expert guidance to other teams when required. Performance management of external testing teams, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation, and ensure any remediation activities are being delivered. Own the software testing strategy and environment management budget and benefits delivery, balancing priorities and clearly demonstrating the value that software testing strategy and environment management delivers whilst working with IT Business Operations to ensure alignment. Actively identify and pursue opportunities for continuous improvement in software testing strategy and environment management, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in manual and automated testing, preferably within the legal or professional services sector. Deep knowledge and understanding of automated testing of Cloud-based SaaS applications, testing environments, and operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with testing frameworks in the C#, JavaScript/TypeScript, PowerShell, and Python ecosystems. Strong knowledge of current IT and data market trends and technology innovations. Proven track record of managing large globally dispersed teams. Hands-on and current test automation practitioner and able to configure environments with scripting Experience within the IT industry, leading high-performing test teams. Working knowledge of creating, configuring and maintaining cloud-based test environments. Excellent stakeholder engagement and communication skills. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 05, 2026
Full time
What you will do Reporting to the Head of Software Engineering, this role provides management of testing resources and testing environments to meet A&O Shearman's business requirements, quality assurance goals, and compliance obligations. The role is a member of the Enterprise Architecture & Technology Platform teams and is responsible for defining the testing strategy and framework for the project delivery lifecycle, business as usual testing, directing external third-party service providers, and management of testing environments. The role is accountable for the efficacy, accuracy and completeness of project lifecycle testing, along with the security, integrity and performance of testing environments, and representing quality assurance at the Change Advisory board. The role also provides guidance and feedback on testing best practices to internal software engineering DevOps teams delivering bespoke software. Overseeing the testing of project delivery workstreams and business-as-usual testing. Managing and maintaining testing environments, collaborating with infrastructure and security teams to ensure the environments remain secure, available, and cost-effective, Owning the Test Data Management tooling and implementation across projects and teams. Attend Change Advisory Board (CAB) meetings as a representative for quality assurance. Maintain strong customer relationships with fee earners and business teams to manage the quality. Work as part of the Enterprise Architecture & Technology Platforms leadership team to collectively define, implement and operate the firm's testing and test environment strategy. Work with senior stakeholders from Infrastructure & Operations, Tech Delivery, and the Process Team to maximise the stability of releases. Act as the focal point for matters related to software testing strategy and environment management, providing expert guidance to other teams when required. Performance management of external testing teams, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation, and ensure any remediation activities are being delivered. Own the software testing strategy and environment management budget and benefits delivery, balancing priorities and clearly demonstrating the value that software testing strategy and environment management delivers whilst working with IT Business Operations to ensure alignment. Actively identify and pursue opportunities for continuous improvement in software testing strategy and environment management, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in manual and automated testing, preferably within the legal or professional services sector. Deep knowledge and understanding of automated testing of Cloud-based SaaS applications, testing environments, and operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with testing frameworks in the C#, JavaScript/TypeScript, PowerShell, and Python ecosystems. Strong knowledge of current IT and data market trends and technology innovations. Proven track record of managing large globally dispersed teams. Hands-on and current test automation practitioner and able to configure environments with scripting Experience within the IT industry, leading high-performing test teams. Working knowledge of creating, configuring and maintaining cloud-based test environments. Excellent stakeholder engagement and communication skills. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Job Title: Customer Advisor Location: Near Banbury (Own transport essential due to rural location) Hours: Monday to Sunday, 9:00am 5:00pm (rotational shifts) Salary: £27,000 - £28,000 Do you genuinely enjoy helping people when they need it most? We're looking for someone who is naturally empathetic, patient and compassionate, someone who takes the time to listen, understands that every customer has their own circumstances, and is committed to providing outstanding support. This isn't a sales role. It's about being a reassuring voice for people who may be dealing with sensitive healthcare needs. You'll be the first point of contact, guiding customers through the process, answering questions, taking payments securely over the phone and ensuring every interaction leaves them feeling listened to, supported and valued. You must be someone who understands the importance of GDPR and maintaining customer confidentiality. If you've worked in a people-focused environment and you are genuinely caring, empathetic and compassionate, apply today! Duties & Responsibilities Handle customer orders and general enquiries via telephone and email Handling sensitive personal and medical information in line with GDPR and company procedures. Listening carefully to understand each customers individual needs and providing a caring, professional service. Process orders accurately while maintaining compliant records using internal systems Support customers with product availability queries and escalate issues to relevant departments when required Taking secure payments over the telephone. Work collaboratively with departments to resolve customer issues efficiently Follow Standard Operating Procedures (SOPs) and maintain company standards at all times Identify opportunities to support product growth and enhance customer experience Participate in team meetings, training sessions, and company initiatives Maintain high standards of health & safety, security, communication, and day-to-day administration Education & Skills Required Previous experience within a customer-facing or customer service role Excellent communication skills with a professional and confident telephone manner Strong organisational skills with excellent attention to detail Comfortable using computer systems and handling administrative tasks accurately Ability to manage sensitive information with discretion and professionalism Flexible approach to working hours, including weekend rota shifts Own transport required due to the office location Previous experience within regulated environments would be advantageous Additional Information Monday Sunday 9am 5pm rotational shifts (1 day every other weekend) Free onsite parking Pension Scheme Company events Healthcare plans If you are a motivated and customer-focused individual looking to build your career, apply today to join a supportive and growing team. To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent remuneration package and any notice period you might have. For a discreet, detailed discussion about the role, you can reach out to Zoe Edwards on (phone number removed) or email (url removed)
Aug 05, 2026
Full time
Job Title: Customer Advisor Location: Near Banbury (Own transport essential due to rural location) Hours: Monday to Sunday, 9:00am 5:00pm (rotational shifts) Salary: £27,000 - £28,000 Do you genuinely enjoy helping people when they need it most? We're looking for someone who is naturally empathetic, patient and compassionate, someone who takes the time to listen, understands that every customer has their own circumstances, and is committed to providing outstanding support. This isn't a sales role. It's about being a reassuring voice for people who may be dealing with sensitive healthcare needs. You'll be the first point of contact, guiding customers through the process, answering questions, taking payments securely over the phone and ensuring every interaction leaves them feeling listened to, supported and valued. You must be someone who understands the importance of GDPR and maintaining customer confidentiality. If you've worked in a people-focused environment and you are genuinely caring, empathetic and compassionate, apply today! Duties & Responsibilities Handle customer orders and general enquiries via telephone and email Handling sensitive personal and medical information in line with GDPR and company procedures. Listening carefully to understand each customers individual needs and providing a caring, professional service. Process orders accurately while maintaining compliant records using internal systems Support customers with product availability queries and escalate issues to relevant departments when required Taking secure payments over the telephone. Work collaboratively with departments to resolve customer issues efficiently Follow Standard Operating Procedures (SOPs) and maintain company standards at all times Identify opportunities to support product growth and enhance customer experience Participate in team meetings, training sessions, and company initiatives Maintain high standards of health & safety, security, communication, and day-to-day administration Education & Skills Required Previous experience within a customer-facing or customer service role Excellent communication skills with a professional and confident telephone manner Strong organisational skills with excellent attention to detail Comfortable using computer systems and handling administrative tasks accurately Ability to manage sensitive information with discretion and professionalism Flexible approach to working hours, including weekend rota shifts Own transport required due to the office location Previous experience within regulated environments would be advantageous Additional Information Monday Sunday 9am 5pm rotational shifts (1 day every other weekend) Free onsite parking Pension Scheme Company events Healthcare plans If you are a motivated and customer-focused individual looking to build your career, apply today to join a supportive and growing team. To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent remuneration package and any notice period you might have. For a discreet, detailed discussion about the role, you can reach out to Zoe Edwards on (phone number removed) or email (url removed)
