160 jobs found

Customer Service Coordinator Join a leading supplier of ready-mixed concrete, independently operating six plants across Suffolk, Norfolk and Cambridgeshire. The Role Are you someone who thrives in a fast-paced environment and isn't afraid to pick up the phone? As a Customer Service Coordinator, you ll be the primary hub of day-to-day operations. This is a phone-led, high-volume role where no two days are the same. You will be managing inbound queries from customers who need concrete at short notice, keeping in constant contact with a fleet of drivers, and adapting schedules on the fly when plans change. If you enjoy a buzzing office, problem-solving on your feet, and maintaining a calm head under pressure, this role is for you. Hours: 45 hours per week, Monday Friday (8am 5pm) What we re offering: Competitive Salary: Up to £35k per annum Company pension scheme. 23 days annual leave plus bank holidays, and a Christmas shutdown. Discounts on our products. Training and staff development opportunities. Employee referral programme. Be part of a stable, independent concrete supplier in the Eastern Region. About You: Strong customer service experience Logistics, transport or dispatch experience preferred but NOT essential Confident handling high volumes of phone calls Calm, organised and able to make decisions under pressure Excellent communication and problem-solving skills Able to manage multiple priorities in a fast-moving environment Knowledge of Suffolk, Norfolk and Cambridgeshire, or willingness to learn quickly Key Responsibilities of the Customer Service Coordinator: Act as the primary point of contact via telephone for customers and drivers. Schedule and coordinate customer concrete deliveries, often at short notice Handle driver queries, delays and operational issues Adjust schedules quickly when plans change; a truck breaks down, a customer changes an order, a job overruns. Build strong customer relationships Maintain accurate order and delivery records Liaise with the Vehicle Workshop Manager regarding maintenance and repairs Apply now to join a dedicated team delivering excellent service across the region as their Customer Service Coordinator.

Job Title: Lead Service Architect Location: Remote Perm or Contract Job purpose As the Lead Service Architect, you will spearhead the creation of high-impact service models centered on frictionless Customer Experience (CX) and Employee Experience (EX). Operating at the highest tier of service design, you will leverage the ServiceNow platform to unite a complex corporate ecosystem-including Siebel, Oracle, and Microsoft business systems-into intuitive, modern digital workflows. You will own the design, build, and test validation phases for key service delivery initiatives, ensuring that operational reliability never comes at the expense of user experience. Key Responsibilities Experience-Driven Service Design (CX/EX) Design Human-Centric Workflows: Architect end-to-end service journeys that prioritize usability, speed, and self-service for both external clients (CX) and internal staff (EX). Formulate Experience Indicators: Shift traditional metrics from basic SLAs to Experience Level Agreements (XLAs) that accurately measure user satisfaction and operational friction. Unified Service Blueprints: Produce comprehensive Service Design Packages (SDPs) mapping out user touchpoints, backend data flows, and support tiers across legacy and modern platforms. Service Build & Ecosystem Integration Lead ServiceNow Architecture: Drive the strategic design and structural layout of the ServiceNow ecosystem (including ITOM, ITSM, Customer Service Management, and HR Service Delivery). Orchestrate System Integration: Design workflows that seamlessly bridge ServiceNow with core business applications, ensuring smooth data exchanges with Siebel CRM, Oracle ERP, and Microsoft systems (Dynamics 365, M365, Teams). 1, 2 Optimize Catalogues & Portals: Oversee the structural design of intuitive Service Catalogues and modern Employee Centers to maximize user self-adoption. Service Testing, Validation & Governance Define Human-Centric SAC: Enforce rigorous Service Acceptance Criteria (SAC) that assess both technical stability and user-journey viability across all connected platforms. Validate End-to-End Testing: Spearhead Operational Acceptance Testing (OAT) and User Acceptance Testing (UAT) to catch and resolve workflow friction across integrated systems before deployment. Govern Platform Quality: Establish governance frameworks ensuring that custom technical builds do not compromise the integrity, data syncs, or upgrade paths of the core business platforms. Required Skills & Experience Experience: 8+ years in IT Service Architecture, Enterprise Service Design, or IT Management, with a proven history of leading large-scale transformational initiatives. Strong ability to balance organisational, process and technical dimensions when developing solutions to maximise business outcomes. ServiceNow Expertise: Deep architectural knowledge of the ServiceNow platform, with a strong preference for certifications like ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS). In particular, exceptional understanding of Catalogue / CMDB driven automation playbooks. Ecosystem Knowledge: Strong understanding of enterprise application integration, specifically how to bridge workflows across Siebel CRM, Oracle databases/ERP, and Microsoft enterprise solutions. Experience Management: Practical experience designing and implementing Experience Level Agreements (XLAs) and human-centred design frameworks. AI Proficiency: Power user able to demonstrate successful business value extraction from integrating AI deeply into cognitive workflows, utilizing advanced tools, context layers, and system integrations. Certifications: ITIL 4 Strategic Leader or Managing Professional certification is highly preferred. Leadership & Influence: Masterful stakeholder management skills with a demonstrated ability to influence C-suite executives, engage calmly and constructively with vendor partners and collaborate across business product owners & enterprise architecture teams. Demonstrate a strong commitment to servant-leadership, managing work across multi-cultural and disperse teams. Language(s): High proficiency in English is essential, both written and oral communication skills. Capability in other European languages would be advantageous. Dimensions Understand the business trends and determine the changes to the business process as well lead the discussion with management for changing the operating policies or the process to meet the necessary business requirements. Collaborate with business leaders, product managers, and operations teams to identify and evaluate high impact process initiatives. Support and advise OpCo's, Annuity & Service, Line of Business, Busines Services and Management regarding implementation of new processes, standards and (IT) systems. Design, implement and improve the Product, Services data processes and governance of data standards. Delivers measurable business process improvements, while re-engineering key processes and capabilities and maps to future-state vision. Drives a culture of continuous improvement, learning and improvement and identifies performance trends, bottlenecks and true process costs. Owns and maintains important process documentation and data standards. Ensures this documentation is updated as processes and standards evolve. Communicates updates of processes to key stakeholders, users and provides training if needed. Develop Performance Metrics to measure the business process success and process improvements. And work cross-functionally to measure success consistently and accurately over time. 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We're looking for ambitious operators who want more than just another General Manager title. People who are driven by ownership. Motivated by progression. And ready to build a long-term, meaningful career within a fast-growing premium brand. If you've ever wanted the autonomy and accountability of running your own operation without the risk of starting from scratch, this is as close as it gets. Key Responsibilities Oversee the day-to-day operations of a high-end centre Manage facilities services (maintenance, cleaning, security, contractors, H&S) Ensure the building is maintained to a five-star standard at all times Coordinate planned and reactive maintenance Manage supplier and contractor performance Monitor budgets, control costs, and drive efficiencies Ensure full compliance with health & safety and statutory regulations Act as the main point of contact for tenants and client queries Handle escalations and operational issues professionally Support front of house and deliver exceptional customer service Lead viewings alongside sales to showcase the space Contribute to occupancy, revenue targets, and team presentation standards Skills & Experience Strong operational experience within a luxury/hospitality-led environment Proven ability to deliver five-star service standards Excellent organisation and problem-solving skills Confident stakeholder management and communication Able to manage multiple priorities in a fast-paced setting Previous team leadership experience (3-5 years) Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Facilities AssistantJob Description / Person Specification Job Title: Facilities Assistant Reports to: Facilities Manager Responsible for: Coordinating casual staff and volunteers when required Salary: £28,860 per annum Hours: Full-time, 37.5 hours per week, Monday to Sunday. Regular evening and weekend work will be required to meet operational needs. Place of Work: Community Centre, Central London Benefits: Auto-enrolment pension, 26 days' annual leave plus bank holidays, and season ticket or bicycle loan. Purpose of the Role Support the Facilities Manager in providing a safe, compliant, well-maintained and welcoming environment for everyone using the centre. Carry out routine health and safety, fire safety, security and building compliance checks, maintaining accurate records and reporting concerns promptly. Provide practical facilities and operational support to departments, services, activities and events. Help maintain the cleanliness, presentation and day-to-day operation of the premises. Assist with internal and external room bookings, including preparing and setting up rooms. Help coordinate casual staff and volunteers when the Facilities Manager is absent. Key ResponsibilitiesHealth, Safety and Compliance Complete scheduled health and safety, fire safety, security and building checks accurately and on time. Identify hazards, defects and unsafe working practices, taking appropriate action and reporting concerns to the Facilities Manager. Help implement actions arising from risk assessments, inspections, audits and contractor reports. Assist with fire safety checks, evacuation procedures, emergency arrangements and record keeping. Ensure communal areas, escape routes, equipment and facilities remain safe and accessible. Follow and promote all relevant health and safety, fire safety, safeguarding, equality, diversity and inclusion policies. Facilities and Building Operations Complete daily, weekly and monthly facilities duties, including cleaning, minor maintenance, room presentation and general building checks. Identify maintenance, cleaning or repair issues and report anything that cannot be resolved internally. Carry out minor repairs and basic maintenance within your skills and training. Help oversee contractors, provide access and check that work has been completed satisfactorily. Support the safe operation of heating, ventilation, lighting and other building systems, reporting faults when necessary. Help maintain the security of the building, equipment and contents, including opening and closing duties. Help maintain external areas and grounds, including basic gardening and keeping outdoor spaces safe and presentable. Support for Departments and Services Provide practical facilities support for activities, projects, community programmes and events. Work closely with colleagues to understand their operational requirements and resolve practical issues involving rooms, equipment or the building. Support internal events with furniture, equipment, access arrangements, deliveries and room preparation. Respond flexibly to urgent operational needs while ensuring essential health and safety and facilities duties remain the priority. Room Hire and Customer Support Assist the Reception and Room Hire teams with preparing and resetting rooms for internal activities and external bookings. Ensure rooms are clean, safe, appropriately arranged and ready for use. Help room users with basic facilities-related questions and refer booking, payment or contractual matters to the appropriate team. Provide reception cover when reasonably required, including during staff absence or lunch breaks. Deliver a welcoming, helpful and professional service. General Responsibilities Act as a point of contact for staff, visitors, tenants, contractors and service users regarding facilities-related matters. Attend relevant meetings, briefings and training. Use facilities systems, checklists and records effectively, suggesting practical improvements where appropriate. Help coordinate casual staff and volunteers carrying out facilities duties when the Facilities Manager is absent. Carry out other reasonable duties within the scope of the role. Essential Skills and Experience An understanding of workplace and building-related health and safety. An understanding of the importance of completing compliance checks and maintaining accurate records. Some knowledge or experience of overseeing building maintenance contractors. An understanding of minor repairs, maintenance, heating, ventilation and other building systems, with a willingness to learn. Experience of providing excellent customer service. Good written and verbal communication skills. Experience of working collaboratively and providing practical support to different teams or services. A practical, hands-on and flexible approach to cleaning, light maintenance and room preparation. Good IT skills. The ability to work independently and use initiative. Good organisational skills and the ability to prioritise essential facilities duties alongside customer and room-hire requirements. Flexibility regarding working days and hours when required. Desirable Skills and Experience An understanding of planned preventative maintenance systems. Knowledge of mechanical and electrical systems. Training or experience in building or facilities management. An understanding of IT systems and equipment. A full UK or EU driving licence, ideally including permission to drive a minibus.

A well-established independent tool hire company is seeking a Hire Desk Manager to join its Croydon depot. This is an excellent opportunity for an organised, customer-focused professional with experience in tool hire, plant hire, construction supply, or logistics, who is looking to take the next step in a fast-paced and supportive environment. The Hire Desk Manager will be responsible for the smooth day-to-day running of the hire desk, ensuring efficient coordination of equipment, accurate administration, and a consistently high level of customer service. Working closely with the General Manager and depot team, the successful candidate will play a key role in managing hire activity, supporting operations, and acting as a main point of contact for the depot when required. This is a hands-on and varied role requiring strong communication, organisation, and the ability to work well under pressure. Monday-Friday working hours (7:30am-5:00pm) Requirements for the role Proven experience in a depot or branch environment (tool hire, plant hire, access, construction supply, or logistics preferred) Strong communication and interpersonal skills with confidence dealing with customers and colleagues Excellent organisational and administrative ability with strong attention to detail Customer-focused, professional approach with a positive attitude Good IT skills Proactive problem-solver with the ability to work well under pressure in a fast-paced environment Team player with a willingness to support wider depot operations Benefits Salary 35,000 - 48,000 depending on experience and responsibilities held Health cash plan with virtual GP access Enhanced workplace pension scheme 28 days holiday (rising to 33 days with service, including bank holidays) Company workwear and PPE provided Free equipment hire and staff discounts On-site refreshments (fruit, snacks, and drinks) Seasonal gifts and additional company rewards A supportive working environment with further benefits and perks included This role would suit someone looking to take ownership of a busy hire desk within a growing independent business that values service, teamwork, and operational excellence.

Role Overview proAV is a leading global audio-visual integrator, providing AV and event services across a wide range of client partnerships. We are looking for an experienced Senior AV Technician to lead the day-to-day AV service at a key client site in Birmingham. As the sole onsite technician and proAV's primary representative, you will combine hands-on technical support with meeting and event support, proactive room checks and coordination of specialist proAV teams. This is an autonomous, client-facing role for someone who takes ownership, builds trusted relationships and wants to help shape a new managed AV service. Key Responsibilities Customer Experience & Service Ownership Act as proAV's primary onsite representative and first point of contact for AV-related matters. Deliver a professional, responsive service and build trusted relationships with client stakeholders. Own service issues from first report through to resolution, keeping users and the AV Manager updated. Understand how the client uses its spaces and technology and anticipate future requirements where possible. Technical Support & Operational Assurance Provide first and second line support across the AV and Unified Communications estate, including Microsoft Teams Rooms, presentation systems and digital signage. Troubleshoot technical faults and resolve them independently or escalate with clear information to specialist teams. Assist users with meeting room technology, connectivity and presentation requirements. Complete daily checks of priority rooms and scheduled assurance checks across the wider AV estate. Monitor equipment condition, recurring faults and operational risks, coordinating remedial support where required. Record incidents, service requests and resolutions accurately and maintain current room and service documentation. Meeting & Event Support Support executive meetings, town halls, hybrid events, livestreams and internal broadcasts. Prepare and test rooms and support rehearsals ahead of important meetings and events. Work with client stakeholders, Events teams and third-party suppliers to ensure successful delivery. Service Coordination & Improvement Coordinate Engineering, Projects and Events resources, including specialist support visits. Prioritise work according to business impact and maintain ownership until it is completed. Produce monthly service reports and communicate risks, trends and operational updates. Identify and support service improvements, technology refreshes and project activity. Health, Safety & Compliance Work safely and comply with all client and proAV Health & Safety policies and onsite procedures. Follow all information security, cyber security and data protection requirements. Person Specification Essential Experience & Skills At least three years' experience in a corporate AV support environment. Strong first and second line AV fault-finding and troubleshooting skills. Experience supporting Microsoft Teams Rooms, Unified Communications and common audio, video, display and presentation technologies. Experience supporting corporate meetings, presentations and events, ideally including hybrid or broadcast environments. Confidence working independently in a client-facing environment. Excellent customer service, communication and stakeholder-management skills. Ability to manage competing priorities and recognise when specialist escalation is required. Desirable Skills Experience working within a managed service environment. CTS certification or a similar industry qualification. Knowledge of Crestron, Extron, Q-SYS, Biamp, Cisco or comparable AV technologies, together with a basic understanding of AV networking About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you re in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.

Customer Services Coordinator Flexible Shift Patterns Liverpool, Estuary Business Park Full-Time On-site Salary: £26 28k (DOE) + Performance bonus Hours: Full time, working any 5 days from 7 on a rotating shift pattern. Shifts vary between 6am and 8pm. The Challenge As a Customer Services Coordinator at Tyrenet, you ll play a vital role in delivering fast, reliable, and friendly, first-class service to our customers. You ll be the first point of contact, supporting our 24/7 operations, powered by a dedicated team and a trusted network of tyre partners nationwide. We combine reliable customer service with operational excellence to deliver results for our clients across logistics, transport, and commercial vehicle fleets. The Approach We re looking for someone who thrives in a fast-paced environment, is passionate about delivering excellent service, and enjoys solving problems under pressure. Using our internal systems, you ll manage inbound calls, assess each situation, and coordinate the most appropriate solution through our trusted tyre partner network, keeping customers informed throughout. You ll be part of a supportive, team-focused environment where attention to detail and customer care make a real difference. Key Responsibilities Handle incoming calls from customers, providing reassurance and clear communication Use internal systems to log and manage cases efficiently Coordinate roadside assistance with external tyre partners Monitor progress and keep customers updated throughout Close cases and ensure accurate record-keeping Support the Operations Manager and team with daily operational tasks Identify opportunities to improve processes or service delivery The Candidate We re looking for someone who brings: Customer service experience (ideally in automotive, logistics, or another fast-paced environment) Strong communication skills with a calm, friendly approach Confidence under pressure and the ability to manage difficult conversations professionally Excellent attention to detail and accurate case management Confidence using IT systems and learning new tools A proactive, team-oriented attitude Flexibility to work occasional weekend shifts preferred. Equity, Diversity & Inclusion At Tyrenet, we re committed to creating an inclusive, respectful workplace where everyone can thrive. We welcome applications from people of all backgrounds and are proud to be an equal opportunity employer. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.

hackajob is collaborating with QBE Insurance to connect them with exceptional professionals for this role. Primary Details Time Type: Full time Worker Type: Employee Payroll Advisor Role Highlights This is a Fixed Term Contract role which will run until the end of 2026 Leeds based role with hybrid working. A great opportunity to combine hands-on payroll delivery with project involvement and continuous improvement, working across international teams to enhance processes and employee experience. The Opportunity This is a great opportunity to join QBE as a Payroll Advisor, acting as a key point of contact for QBE employees and providing responsive and high-quality payroll support. In this role, you will support the accurate and timely delivery of monthly payroll across the UK and Dubai through an outsourced provider, ensuring full compliance with all statutory requirements. Beyond core payroll processing, you will contribute to business projects and collaborate with European teams, applying your technical expertise to drive continuous improvement. Working closely with the wider People team across Europe and the Philippines, you will help strengthen processes, enhance efficiency, and reduce risk. About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. Your new role: Support the delivery of monthly outsourced payrolls for the UK and Dubai, ensuring accuracy, timeliness, and compliance with statutory legislation and internal audit requirements. Assist with the administration of employee benefits, including salary sacrifice arrangements and pensions. Collaborate with People Centres of Excellence to identify and implement process improvements that enhance efficiency and reduce risk. Provide clear and accurate payroll guidance to employees, covering areas such as PAYE, statutory requirements, compensation and benefits, pensions, and payroll policies. Contribute to HR and business projects, applying payroll expertise and technical knowledge to support successful delivery. Support month-end and year-end activities, including reporting, reconciliations, financial data preparation, and management of third-party deductions. Build and maintain up-to-date payroll knowledge through ongoing learning and professional development. Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion. About You Experience supporting UK payroll processes within an outsourced model, including statutory requirements, month- and year-end activities, data validation, benefits, and third-party deductions Experience supporting UK payroll processes within an in-house model, including statutory requirements, month- and year-end activities, data validation, benefits, and third-party deductions Strong customer focus, with the ability to provide accurate, clear payroll guidance and deliver a high-quality employee experience Confident communicator with proven ability to build effective working relationships with stakeholders, including payroll providers and internal teams (e.g. HR, Reward, and managers) Able to manage competing priorities and deliver to strict deadlines and service levels, particularly in a structured monthly payroll cycle Proactive approach to identifying process improvements, with the ability to contribute ideas that enhance efficiency, accuracy, and control Experience with payroll and HR systems (e.g. ADP, Workday) and strong Excel skills, with the ability to analyse, reconcile and interpret payroll data, alongside an interest in using technology and AI to improve ways of working Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As well as the benefits below we also offer an extensive choice of other options to suit you! 30 days holiday a year with the option to buy up to 2 additional days. Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours. Pension - you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary. Private medical insurance - we fund fully comprehensive private medical cover for you and all the family. Family friendly policies - we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent. Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad. Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own. Cycle-to-Work - benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000. To learn more about benefits of working with us, click Rewarding our people - QBE European Operations Awards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee To learn more about our achievements, click here How to Apply If you're looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it. Skills: Commercial Acumen, Communication, Critical Thinking, Customer Service, Financial Products, High Accuracy, Human Resources (HR), Human Resources Policies, Intentional collaboration, Managing performance, Performance Management (PM), Process Improvements, Risk Management, Succession Planning, Talent Management Application Close Date: 18/06/:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Sales Administrator Location: Manningtree Job Type: Full-time, Permanent Working Pattern: Office-based About the Role An opportunity has arisen for a proactive and detail-oriented Sales Administrator to join a well-established manufacturing organisation. This position plays a key role in supporting day-to-day sales operations, ensuring accurate order processing, and maintaining strong customer relationships. You will act as a central point of contact between customers, field sales representatives, and internal departments, contributing to the delivery of a high standard of service. Key Responsibilities Process customer orders accurately, ensuring correct pricing and product codes Manage incoming telephone calls and assist with customer enquiries Provide support to Field Sales Managers with quotes, queries, and order updates Collaborate effectively with internal departments to resolve order and customer queries Organise transportation and logistics for customer deliveries Liaise with warehouse teams regarding outbound dispatches and delivery schedules Carry out general administrative duties to support the sales function Candidate Profile Strong attention to detail with a methodical approach to tasks Excellent communication and customer service skills Ability to work collaboratively across multiple departments Capable of managing workload and priorities in a fast-paced environment Previous experience in a sales administration or customer support role is desirable Benefits Opportunity to join a supportive and collaborative team environment Exposure to a varied role within an established organisation Long-term career development potential Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

HR Advisory Lead Location: Wolverhampton Working Pattern: Hybrid Your Role The HR Advisory Lead oversees Tier 2 HR support, providing expert advice to employees and managers, handling complex HR queries and employee relations cases, and ensuring compliance with company policies, employment law, and best practice. The role serves as the key escalation point while delivering a high-quality, consistent, and customer-focused HR service. At Safran, excellence is a journey - and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision. Safran Actuation Systems UK is a world class centre for the design, manufacture and support of actuation and flight control solutions used across commercial, military and rotary platforms. With major sites in Wolverhampton and Banbury, our teams play a critical role in delivering innovative, reliable and safe systems that keep aircraft performing at their best. Our UK Actuation business brings together engineering excellence, advanced manufacturing capability and a proud heritage within the aerospace sector. Whether supporting major global programmes or developing the next generation of actuation technologies, our people are at the heart of everything we do. Key Responsibilities HR Advisory and Escalations Act as the lead contact for Tier 2 HR enquiries and escalations received through the Shared Services function. Provide expert guidance and advice to employees and managers on HR policies, procedures, and employment practices. Resolve complex HR queries within agreed service levels, ensuring accuracy, consistency, and compliance. Identify trends in employee enquiries and recommend improvements to processes, policies, and knowledge resources. Support the development and maintenance of HR knowledge articles, guidance documents, and standard operating procedures. Employee Relations Support Provide advisory support on employee relations matters including disciplinary, grievance, absence management, performance management, flexible working requests, and workplace conduct issues. Support managers throughout the employee relations process, ensuring fair and consistent application of policies. Assist with investigations, hearings, documentation, and case management activities. Escalate high-risk or complex cases to senior HR colleagues where appropriate. Maintain accurate and confidential case records and documentation. Service Delivery and Governance Ensure HR advisory services are delivered in line with agreed service standards, KPIs, and compliance requirements. Monitor case volumes, resolution times, and service performance metrics. Identify opportunities for process improvement and support implementation of service enhancements. Ensure adherence to employment legislation, organisational policies, and data protection requirements. Support audit and governance activities relating to HR service delivery. Stakeholder Management Build effective working relationships with managers, employees, HR Business Partners, Centres of Excellence, and Shared Services teams. Provide coaching and guidance to managers to enhance people management capability. Act as a trusted advisor on routine and moderately complex people matters. Collaborate with wider HR teams to ensure seamless employee support and issue resolution. Team Leadership and Development Provide day-to-day guidance and support to HR Advisors and team members where applicable. Share best practice and promote consistency across advisory services. Support onboarding, training, and capability development within the HR Advisory team. Foster a culture of continuous improvement, accountability, and customer service excellence.# Key Skills and Experience Essential Significant experience within an HR Advisory, Employee Relations, HR Shared Services, or HR Operations environment. Strong knowledge of employee relations processes and employment legislation. Experience managing complex HR queries and casework. Excellent stakeholder management and communication skills. Ability to interpret and apply HR policies consistently and pragmatically. Strong organisational skills with the ability to manage multiple priorities and deadlines. Experience working within a service delivery or shared services environment. Proficient in HR systems and case management tools. Desirable CIPD Level 5 qualification or equivalent experience. Experience leading or mentoring HR advisory teams. Experience within a large, multi-site, or matrix organisation. Key Competencies Customer Focus Employee Relations Expertise Decision Making and Judgement Influencing and Stakeholder Management Problem Solving Resilience and Adaptability Continuous Improvement Attention to Detail Collaboration and Teamwork If you're ready to take your career to new heights and be part of a company that's crafting the future of flight, apply today.

Axon Moore are delighted to be working with a rapidly growing business in Manchester city centre, to appoint a Management Accountant to the team. The business has grown consistently year on year and continues to scale rapidly. They are looking to build a finance team who will drive the business forward by delivering meaningful insight to help the wider business make better decisions and this role is a key part of that. You'll report to the Head of Finance, taking ownership of the month-end process whilst helping to build reporting, controls and systems to gear up for the next period of growth. This role offers a genuine opportunity to grow into a future Finance Manager or Finance Business Partner position as the business continues to expand. Salary & Benefits 45-55k DOE, hybrid working 3 days in the office, early finish Fridays, central Manchester location, 2 weeks Christmas close down, Medicash, Pension, 24 days holiday plus banks. Key Responsibilities Own the month-end close process, preparing accurate monthly management accounts, journals, accruals, prepayments, balance sheet reconciliations and management reporting. Ensure accurate revenue recognition, review COGS, manufacturing margins, inventory movements and project profitability to support reliable financial reporting. Produce insightful financial analysis and reporting on business performance, revenue streams, sales, margins and operational trends to support decision-making. Partner with Engineering, Manufacturing, Consultancy and Operations teams to improve financial visibility and provide commercial insight into projects and business performance. Support budgeting, forecasting and financial planning through robust analysis and performance monitoring. Manage cash flow forecasting, daily cash reporting, supplier payment proposals and treasury activities while monitoring key working capital metrics. Oversee inventory accounting, including WIP and GRNI reconciliations, investigate stock variances and strengthen inventory controls and costing accuracy. Lead finance compliance activities, including VAT returns, payroll support, year-end audit, statutory reporting and R&D tax claim preparation. Drive continuous improvement of finance processes, systems, controls and reporting to support scalability and business growth. Support, coach and develop junior finance team members while working closely with the Head of Finance to enhance financial understanding across the wider business. Essential Requirements Nearly or fully qualified ACCA/CIMA 3+ experience preparing monthly management accounts in an SME sized business Experience working within a manufacturing or project-based environment. Excellent Excel skills and use of Power BI would be beneficial. Proactive, accountable and comfortable taking ownership from start to finish. Strong commercial awareness and analytical capability building relationships with non-finance stakeholders. Naturally curious with strong attention to detail. For more information, contact Harriett Busby at Axon Moore. INDFIN

Role: Head of Retention Location: Altrincham (hybrid working 3 days office/2 days home) Salary: Up to 70,000 + bonus + benefits Hours: 37.5 hours per week This is a new and exciting role as my client's team is growing for a Head of Retention. To drive a strong commercial culture where customer conversation is treated as an opportunity to retain, renew or protect value. You will take ownership of the retention function. Looking after customer retention performance, renewal growth and churn reduction. Reporting directly to the Customer Value Director. Are you a commercial thinker with experience leading a telesales or contact centre team? Do you have a clear understanding of subscription management and customer lifecycle? Can you drive performance and motivation of your team? The role is responsible for translating customer value, lifecycle and churn strategy into day-to-day operational execution, ensuring the Retention Telesales team is commercially focused, data-led, highly motivated and performance-driven. Are you hands-on with experience working fast paced and able to turn insight into targeted activity that improves save rates, renewal performance, customer value and base growth. This is more than a contact centre management role. Responsibilities of the Head of Retention: Own day-to-day delivery of retention, renewal and save performance across the Retention team. Set clear targets for save rate, renewal volume, answer rate, conversion, outbound productivity, deal quality and customer value protection. Work closely with the Customer Value Director to translate retention and CVM strategy into clear operational plans. Monitor performance against targets and drive action where results are behind expectation. Lead, support and develop Retention Team Managers and Senior Advisors. Identify capability gaps and implement team coaching plans to improve save rate, negotiation quality and renewal conversion. Build a motivated, resilient and sales-focused team culture. Set clear standards around professionalism, customer handling, negotiation, objection handling and follow-up ownership. Use data and behavioural insight to identify churn risks within the customer base Work with analytics, CX, finance, marketing and operational teams to understand the drivers of churn, suspension, cancellation and non-renewal. Use performance data to understand what is working, what is not, and where action is needed. Experience Required for this Head of Retention role: Experience leading telesales, retention or outbound contact centre teams. Proven ability to manage sales or retention performance through targets, coaching and structured performance management. Strong commercial awareness and understanding of customer value, churn, renewals and base growth. Data-led and analytically confident, with the ability to interpret performance data and turn insight into action. Experience setting goals, managing KPIs and improving conversion performance. Strong people leadership skills, including coaching, motivation, accountability and manager development. Comfortable working hands-on in a growing or changing business. Strong understanding of customer conversations, objection handling, negotiation and save activity. Ability to work cross-functionally with insight, marketing, finance, customer service and operations. Confident communicating with senior stakeholders and presenting clear recommendations. Please follow the link to apply for this Head of Retention role based in Altrincham. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Your new company My client, a leading financial services organisation based in the heart of Liverpool's business quarter, is seeking a Sales Support Administrator to join their business on a permanent basis. Based out of contemporary offices and offering superb transport links in and out of the city, this is an opportunity not to be missed. Your new role The position is offered full-time Monday to Friday with working hours, Monday to Thursday 09.00am until 17.30pm and 09.00am until 17.00pm on Fridays.A hybrid model is also in place, working from home both Mondays and Fridays.Please note you will be required to work one Saturday per month, which will be paid at time and a half The main purpose of this position is to support the smooth operation of the organisation's financial sales process, providing strong customer service to in-house accounts and the sales force, enhancing sales leads and ultimately increasing business volume. Some of your duties will include, but not limited to Support new sales opportunities, whilst maintaining excellent customer service and achieving sales target expectations Handling customer settlement figures Manage key in-house accounts, promoting the organisation's USP and providing a support service throughout the lifecycle of the application process. Assist and support all floor managers Enhance the operations process and ensure a strong working relationship between all internal elements Handle all direct customer enquiries Act as the first point of contact for enquiries from all internal staff Provide day-to-day support for key accounts transitioned from the Field Sales team into Business Support, ensuring continuity and efficient handling of account requirements. Dealing with commission quotations (campaigns/ promotions/ subsidised/ enhanced commissions). What you'll need to succeed Proven working history within a professional office environment Exceptional communication skills both written and verbal Strong attention to detail Have a strong sense of urgency and ability to work to deadlines Passion for going that extra mile Very organised An exceptional team player What you'll get in return Competitive salary at between 27,000 and 28,000 per annumGreat city centre location Hybrid model Full time Monday to Friday 25 days holiday plus bank holidays Annual Bonus What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

hackajob is collaborating with Atos to connect them with exceptional professionals for this role. About Atos Group Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. € 7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos is a SE (Societas Europaea) and listed on Euronext Paris. The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. Where purpose meets career: Make a real difference - Play a critical role in protecting and restoring services that support millions of customers across government-backed schemes including Tax-Free Childcare, Help to Save, Court Funds Office and Help to Buy. Be at the centre of decision-making - Lead incident response activities, work directly with senior stakeholders and clients, and drive service recovery during high-profile operational events. Grow your career - Develop expertise in incident management, stakeholder engagement, service improvement and data analytics, with opportunities to influence strategic decisions and progress into senior service management and leadership roles. Role Purpose The Business Incident Manager is responsible for the end-to-end management of business incidents impacting the NS&I B2B account, supporting key services including Tax-Free Childcare (TFC), Help to Save (HTS), Court Funds Office (CFO), and Help to Buy (HTB). The role ensures effective coordination of incident response activities, maintains clear and timely communication with internal stakeholders and clients, and drives continuous improvement through root cause analysis and incident trend reporting. Key Responsibilities Incident Management & Coordination Lead the management of business incidents from identification through to resolution and closure. Coordinate cross-functional teams (operations, IT, suppliers, and stakeholders) to restore service as quickly as possible. Ensure incidents are prioritised appropriately based on business impact, risk, and customer detriment. Maintain control and oversight during live incidents, including facilitating incident calls/bridges and decision-making. Stakeholder & Client Communication Act as the primary point of contact for incident-related communication within the business and with NS&I/HMRC stakeholders. Provide clear, concise, and timely updates to internal teams, senior leadership, and client representatives. Translate technical issues into business-impact language for non-technical audiences. Ensure communication aligns with contractual obligations (SLAs/OLAs) and governance expectations. Service Recovery & Resolution Drive and coordinate actions required to mitigate customer and operational impact. Challenge and support resolver teams to ensure timely and effective resolution of incidents. Escalate issues appropriately where progress is at risk or impact is increasing. Root Cause Analysis & Continuous Improvement Lead or coordinate the completion of root cause analysis (RCA) for significant incidents. Ensure corrective and preventative actions are clearly defined, tracked, and implemented. Identify systemic issues and opportunities to reduce incident recurrence. Reporting, Insights & Trend Analysis Produce regular incident reporting, including KPIs, SLA performance, and impact analysis. Provide statistical and trend analysis to identify recurring themes, risks, and service weaknesses. Present insights and recommendations to senior stakeholders to inform operational and strategic improvements. Skills & Experience Proven experience in incident management within a complex operational or service delivery environment. Strong stakeholder management and communication skills, particularly in high-pressure situations. Ability to coordinate multiple teams and drive outcomes under tight timelines. Experience producing RCA documentation and leading continuous improvement initiatives. Analytical mindset with experience in data interpretation, reporting, and trend analysis. Understanding of SLA/KPI frameworks and service management principles (e.g., ITIL desirable). Key Competencies Calm and decisive under pressure Highly organised with strong attention to detail Clear and confident communicator Proactive problem-solver Strong commercial and customer awareness Success Measures Timely resolution of incidents with minimal customer impact Quality and effectiveness of stakeholder communication Reduction in repeat incidents through effective RCA and actions Improved service performance through data-led insights Positive client and stakeholder feedback Skills we can't do without: Strong stakeholder management and communication skills, particularly in high-pressure situations. Ability to coordinate multiple teams and drive outcomes under tight timelines. Analytical mindset with experience in data interpretation, reporting, and trend analysis. Benefits: Pension Scheme - contributions matched up to 10% Private medical cover Income Protection Life Assurance 25 days paid leave + National Holidays Flex benefits program Diversity, Equity & Inclusion Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. As a Disability Confident employer, we encourage applications from all applicants, especially, differently abled applicants. We aim to ensure that those who meet the minimum criteria for this position will be offered an interview. We are committed and willing to making reasonable adjustments to the application and assessment process to accommodate your needs. We are also a care leaver-friendly employer. If you require additional support with your application, please contact our recruiter or send an email to our dedicated mailbox -

After-Sales Assistant Salary: £30,000 per annum Hours: Monday to Friday, 9:00am 5:00pm Location: Office-Based Reporting To: Operations Manager About the Role My client is seeking a proactive and customer-focused After-Sales Assistant to join their growing team. This is an excellent opportunity for someone with a plumbing / technical background and strong problem-solving skills who enjoys working closely with customers to deliver exceptional after-sales support. As the primary point of contact for customers following product installation and delivery, you will play a key role in ensuring customer satisfaction, resolving technical issues, coordinating service activities, and supporting the ongoing performance of our products. Key Responsibilities Customer Support & Service Management Act as the main point of contact for customers following product delivery. Manage service requests, customer enquiries, complaints, and technical support queries via telephone and email. Ensure customer issues are resolved efficiently and professionally. Build and maintain positive customer relationships to support long-term customer satisfaction and retention. Technical Support & Troubleshooting Diagnose and resolve mechanical, electrical, or software-related product issues. Provide remote technical assistance and troubleshooting support. Advise customers on product operation, maintenance, and best practices. Spare Parts & Service Coordination Liaise with warehouse and internal teams to arrange replacement parts and service requirements. Maintain accurate records relating to spare parts, service activities, and customer interactions. Documentation & Reporting Process and input service orders onto the ERP system, ensuring customer sales and purchase order information is accurately recorded. Produce service performance reports and assist with root cause analysis investigations. Identify recurring issues and trends to support continuous improvement initiatives. What We're Looking For Technical Knowledge Plumbing experience or knowledge is highly desirable. Understanding of Root Cause Analysis (RCA). Ability to read and interpret technical drawings. Awareness of relevant safety standards and procedures. Experience & Qualifications 2 5 years' experience in an after-sales, service engineering, technical support, or similar role. Previous experience in a customer-facing technical environment is preferred. Key Skills Strong diagnostic and troubleshooting abilities. Excellent verbal and written communication skills. Customer-focused approach with a commitment to delivering outstanding service. Strong organisational and time-management skills. Ability to prepare clear technical reports and documentation. Flexibility to travel to customer sites when required. Performance Measures Success in this role will be measured against: Service response times First-time fix rates Customer satisfaction scores

Our client is seeking an experienced Operations Manager to lead a busy healthcare customer service team , ensuring the smooth delivery of patient-centred services, an outstanding patient and customer experience, and operational excellence. This role combines people leadership, process improvement, stakeholder management, and day-to-day operational oversight within a fast-paced healthcare environment, supporting both clinical professionals and patients. Key Responsibilities: Lead, motivate and develop a high-performing healthcare customer service team. Oversee daily healthcare operations, ensuring services are delivered efficiently, compliantly, and to the highest standards of patient care and service. Manage resource planning, team schedules, and workload distribution to support effective service delivery and patient outcomes. Build strong relationships with clinical professionals, healthcare practitioners, external partners, and key stakeholders. Drive continuous service improvements through patient and stakeholder feedback, performance monitoring, and process optimisation. Ensure accurate patient record management and compliance with healthcare regulations, policies, procedures, and data protection requirements. Support the onboarding of new healthcare professionals and operational growth initiatives. Maintain high levels of patient and customer satisfaction through exceptional service delivery and efficient administrative processes. Monitor operational performance, identifying opportunities to improve efficiency, patient experience, and service quality. Contribute to business performance by supporting productivity, utilisation, capacity planning, and operational targets within a healthcare setting. Experience and Skills Requirements Previous experience in an Operations Manager, Office Manager, Practice Manager, or Senior Administration leadership role. Demonstrable experience within a healthcare, medical, clinical, or regulated environment. Proven experience leading, developing, and managing teams. Strong organisational and planning skills with the ability to manage multiple priorities within a fast-paced healthcare setting. Excellent communication and stakeholder management skills, with the ability to work effectively alongside clinical and non-clinical teams. Strong IT literacy, including Microsoft Office applications and experience of healthcare management systems or patient databases. A proactive, solutions-focused approach with excellent attention to detail. Experience driving operational improvements, service excellence, and patient-centred outcomes. Advantageous Experience within private healthcare, professional services, or another highly regulated environment. Knowledge of healthcare compliance requirements, patient pathways, and healthcare service delivery best practice. Experience managing operational change, transformation projects, and process improvement initiatives. Leadership or management qualifications. Experience monitoring KPIs, patient satisfaction metrics, and service performance measures. If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

TWC HOME GROUP Customer Service Coordinator Join the team keeping our customers informed, reassured and looked after Reports to: Operations Manager Department: Installation Office Hours: Monday Friday, 8:00am 4:00pm Location: Headlands Grove Trading Estate, SN2 7JQ Salary & Package: £25,000 per annum + holidays. Full training provided. About the Role TWC Home Group is looking for a Customer Service Coordinator to be the friendly, organised voice our customers rely on from the moment their installation is booked, right through to aftercare. You'll be the central point of contact between our customers, installers, service engineers and office team, making sure every job runs smoothly and every customer feels well looked after. What You'll Be Doing Customer Communication Call customers ahead of installation to talk them through what will happen on the day. Explain arrival times, site preparation and what to expect. Answer questions and keep customers reassured throughout. Aftercare Call customers after installation to check they're happy. Log any concerns and arrange prompt follow-up. Encourage happy customers to leave a review. Service & Remedial Management Take service calls and work out what's needed to put things right. Raise service reports and order any parts required. Track remedial jobs through to completion. Scheduling & Logistics Manage service engineers' diaries and book appointments efficiently. Confirm and rearrange appointments as needed. Make sure engineers have everything they need before heading out. Reception & Office Support Answer incoming calls and direct them to the right person. Take accurate messages and monitor the inbox. Support the Installation Office with day-to-day admin. Help keep schedules and customer records up to date. What We're Looking For Essential A friendly, professional telephone manner. Strong organisational skills and attention to detail. Comfortable multitasking in a busy office. Good computer literacy. A calm, problem-solving approach. Previous customer service experience. Desirable Experience in windows, doors or home improvements. Experience scheduling engineers or installation teams. Understanding of warranty or remedial processes. Experience using a CRM system. Interested in joining TWC Home Group? Apply now with your latest CV Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.

Our client, a well-established multi-franchise approved car dealership in Cardiff, is seeking an experienced Assistant Service Manager to join their team due to ongoing business expansion. This is a prestigious opportunity for a professional individual looking to develop their career within a reputable motor trade organisation. The successful Assistant Service Manager will play a vital role in maintaining high standards of customer service and operational efficiency. Benefits for the successful Assistant Service Manager will include: Basic salary up to 35,000 per annum, dependent on experience and current earnings On-target earnings of approximately 40,000 per year, subject to achieving customer service scores and labour sales targets 22 days annual leave plus bank holidays, increasing to 25 days with length of service Workplace pension scheme Staff purchase discounts on cars, parts, servicing, and labour Manufacturer-accredited training programmes Expenses paid for bi-annual staff events such as summer and Christmas parties Achievement events and team meals Long-term career development within a reputable dealer group with over 60 years of industry experience Duties as an Assistant Service Manager: Assist in managing a busy service department, reporting directly to the Service Manager Oversee and motivate a large service team to deliver excellent customer service Ensure the efficient operation of the service reception, including customer bookings and needs Maximise workshop utilisation and labour sales, contributing to departmental performance Support and organise departmental processes and administration Work on the front desk as needed, handling customer enquiries and bookings Maintain high standards of customer satisfaction and operational efficiency Collaborate with the team to meet volume throughput targets, which typically include 80 vehicles daily and approximately 7 recoveries per day Assist with staff training and ongoing professional development Requirements for the Assistant Service Manager will include: Proven experience as a Senior Service Advisor, Assistant Service Manager, or similar role within a dealership environment Familiarity with high-volume service operations, ideally within a dealership setting Strong organisational and communication skills Ability to work efficiently under pressure in a busy environment Full UK driving licence, preferably with minimal points Living within a commutable distance to Cardiff or nearby area Demonstrated leadership and team management skills A professional attitude and a commitment to delivering excellent customer service This is a well-supported role within a respected organisation, offering excellent scope for progression and development. If you are an experienced assistant service professional seeking a new challenge within a thriving dealership, this opportunity is highly recommended. Contact Harry Thaxton-Woodcock, Automotive Recruitment Specialist at Perfect Placement covering Cardiff and South Wales, today to discover more about this fantastic opportunity. Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job, let us help you find the one to take the first step towards your dream Motor Trade career.

LOCATION: Dolphin Centre, Poole, BH15 1SZ SHIFT PATTERN: Wednesday to Saturday, 39 hours per week PAY RATE: £ 14.00 PER HOUR If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at (url removed). We're here to help! You will support the Soft Services Manager and Centre Operations Manager in the delivery of the operational management of the contract, ensuring that the operation is managed in line with company policies and procedures. You will also need to display the ability to lead and engage with the teams, to deliver and be able to work as part of a team in a physically demanding, fast paced environment that provides Cleaning and waste removal services for the client. Our teams consist of ambitious and motivated individuals who contribute to making a fun and friendly working environment. This role will include a variety of tasks including the following: To clean toilets of the centre, and wear company uniform at all times so that Dolphin Shopping Centres' reputation for professionalism and quality is never compromised. To ensure that all cleaning duties carried out are strictly in accordance with our standards so that quality work is delivered fully meeting/exceeding our expectations. To ensure that all work undertaken is strictly carried out in accordance with Dolphin & ABM's Health and Safety procedures. Moreover, to demonstrate their commitment to the fact that each Dolphin/ABM employee has a personal responsibility for their own health and safety and for that of persons who may be affected by their acts/or omissions. Whilst at the Centre to effectively assist with the public, evacuations etc. To make sure cleaning duties are completed as directed by The Soft Services Manager Moreover, to always consider the work undertaken and wherever opportunities for improvements to working practices exist, putting forward suggestions so that continuous improvement' is the norm. To work in a proactive manner supporting/assisting colleagues whenever in a position to do so. To undertake ad hoc duties as directed/ operationally required. KEY RESPONSIBILITIES Working within our Cleaning and Yard waste removal teams in a retail shopping centre environment, carrying out duties effectively and efficiently. Duties will include leading and engaging a team to deliver high cleaning service both internally and externally in all areas of the shopping Centre, Clean and sanitize lifts, wipe all external & internal stainless-steel on lift doors / frames / lift runners wipe down and remove all smudges from mirrors, sweep and mop floors Cleaning restroom(s)/showers, emptying trash, cleaning and sanitizing fixtures, cleaning mirrors, cleaning shower cubicle partition doors/walls, sweeping and mopping tile floors Set up, stock, and maintenance of cleaning equipment and supplies Monitor and maintain sanitation and organisation of assigned areas Assist Centre Managers when needed to ensure optimum service to clients Perform additional duties as needed, within reason Comply with monthly training sessions delivered by the supervisor/line manager as necessary Providing training to your team on the use of both ride-on sweepers and scrubber-dryers, along with other cleaning equipment. Ensuring that all equipment is kept clean, well maintained and in a safe working order. Ensuring that your team is responsive to any spillages and callouts from the clients on site team. Communicate effectively with your team and line manager - we all work together. Ensuring that yourself and your team wear protective clothing (PPE) and comply with Health & Safety legislation and policies. The post holder will need to be able to work on their own initiative as well as part of a team and exhibit excellent communication skills and be able to confidently communicate with their team members and those of the client. To Supervise Team and give guidance throughout shift. To Act as point of Contact for ABM on site in absence of Soft Services Manager. Requirements Able to use Excel, Word and able to create Purchase orders using ABM Apps and Software Previous Experience in Similar Cleaning/Supervisory Role Good inter-personal and communication skills High Attention to detail Ability to work under pressure Ability to quickly adapt to a remarkably busy operational environment A reliable and flexible approach to work Excellent Written and verbal skills in English Ability to use own initiative to identify and prioritise tasks Ability to work alone and as part of a team Approachable and courteous manner An understanding of the need for confidentiality and discretion in busy Shopping Centre QUALIFICATIONS Health and Safety Certificate IOSH Managing Safely Benefits We're proud to offer a great range of benefits including: 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis For more information about ABM's benefits, visit our About ABM: ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. For more information, visit . ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.