604 jobs found

Digital Customer Communications Analyst Location: Newcastle upon Tyne Contract Duration: 6 Months Rate: 170 a day Inside IR35 Umbrella Work Pattern: 37.5 hours per week (Rotational Shift Roster) My client is currently seeking a Digital Customer Communications Analyst to join an industry-leading global business consultancy, supporting a major UK telecom project on-site in Newcastle. In this role, you will be at the heart of daily customer engagement, focusing on non-voice, real-time messaging, and live chat channels. You will work within a collaborative, fast-paced operational team to analyse customer interactions, resolve day-to-day queries, and help drive continuous improvements across digital touchpoints. Key Responsibilities Manage and respond to live chat interactions, web messaging, and digital customer queries with speed, clarity, and accuracy. Investigate lower-complexity customer challenges, identifying underlying causes and delivering effective solutions. Review daily interaction data to help spot trends, gather insights, and provide feedback to team leads to enhance the overall customer journey. Work closely alongside team members and operational leads in a structured environment to maintain service quality and hit key performance benchmarks. Essential Skills Telecoms Domain: Solid background in Telecoms, Broadband, or Mobile. Live Chat & Non-Voice: Hands-on experience with Live Chat, messaging, or digital support platforms. Analytical: Skilled at reviewing interaction data, spotting trends, and resolving service issues. Location: Newcastle upon Tyne Contract Duration: 6 Months Rate: 170 a day Inside IR35 Umbrella This is an ideal opportunity for a mid-level digital support or chat specialist looking to gain experience with a world-renowned consultancy, working on high-visibility project deliverables in a vibrant office setup. If this seems of interest to you then please apply to the AD or send your CV to (url removed) Randstad Technologies is acting as an Employment Business in relation to this vacancy.

An excellent opportunity has become available for a Junior IT Support Engineer / IT Support Technician to join a global ship owner operating within an international environment. Working as part of the IT team, you will support users across both office and vessel locations, helping to resolve technical issues, maintain IT equipment, and support the smooth running of business systems. This is an ideal opportunity for someone looking to develop their IT support career while gaining exposure to a wide range of technologies. Key Responsibilities: Act as the first point of contact for IT queries, incidents, and service requests from users. Provide technical assistance across office and vessel environments. Set up, configure, and maintain laptops, desktops, virtual machines, printers, mobile devices, and other IT equipment. Support Windows 10 and Windows 11 operating systems, including troubleshooting and configuration. Assist with user account administration and access requests using Active Directory. Provide remote support using appropriate remote support tools. Maintain IT asset information and update technical documentation. Monitor equipment performance and assist with maintaining system reliability. Support hardware deployments, upgrades, and equipment replacements. Escalate more complex infrastructure issues when required. Work with external vendors and suppliers where necessary. Follow IT policies and Cyber Security procedures. Support IT projects as required. Skills & Experience: Previous experience in an IT Support, Helpdesk, Service Desk, Desktop Support, or similar role. Experience supporting desktop and laptop hardware. Knowledge of Windows 10 and Windows 11. Understanding of Active Directory user administration. Knowledge of TCP/IP, DNS, DHCP, VPN connectivity, and wired/wireless network troubleshooting. Experience supporting printers and peripheral devices. Strong troubleshooting and problem-solving abilities. Good communication skills with the ability to support users effectively. Ability to work independently and as part of a team. Desirable: A degree in Computer Science, Information Technology, or a relevant IT qualification or apprenticeship. Previous experience within an IT support or Helpdesk role. The Ideal candiates previously worked as a worked as a IT Support Technician, IT Support Engineer, Service Desk Analyst, Desktop Support Engineer, IT Support Analyst, IT Technician, Helpdesk Technician, IT Helpdesk Analyst, IT Service Desk Analyst, 1st Line Support Engineer, 2nd Line Support Engineer, Technical Support Analyst, Desktop Support Technician, IT Operations Technician, Infrastructure Support Technician What's on offer: Competitive salary. Long-term career development opportunities. The opportunity to develop technical skills within a global working environment. Apply today for this excellent opportunity to join a forward-thinking organisation and develop your career within IT support. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

Business Analyst Location: Bath (Hybrid ) Salary: 55k per annum I'm recruiting for a Business Analyst with a leading organisation based in Bath. This opportunity would suit someone with a broad business analysis background and experience working across multiple business functions, helping to improve processes, systems, and operational efficiency. Key Responsibilities: Act as the link between business stakeholders and technical teams, ensuring business needs are clearly understood and delivered. Facilitate workshops, meetings, and discussions to gather, analyse, and refine business requirements. Create and maintain functional documentation, process maps, user stories, and supporting project artefacts. Support the successful delivery of software and business change initiatives by working closely with project and delivery teams. Assist with solution design, impact assessments, and change analysis for new features and enhancements. Provide ongoing support throughout project delivery, helping to resolve queries and clarify requirements where needed. Contribute to client onboarding activities, solution rollouts, and knowledge transfer to end users. Monitor project progress, identify potential risks or dependencies, and work collaboratively to resolve issues. Promote continuous improvement by identifying opportunities to enhance business processes and user experience. Skills & Experience: Commercial experience working as a Business Analyst or in a similar business change or product-focused role. Strong ability to gather, interpret, and document complex business and functional requirements. Experience working within Agile delivery environments alongside cross-functional technical teams. Confident communicating with stakeholders at all levels, both internally and externally. Strong analytical mindset with excellent problem-solving and organisational skills. Experience supporting software implementation, business transformation, or digital change projects. Comfortable producing high-quality documentation, including user stories, process flows, and functional specifications. Ability to manage multiple priorities and deliver work in a fast-paced environment. Good understanding of data analysis and querying tools. Exposure to regulated industries, SaaS products, enterprise software, or financial services would be beneficial. Apply now to hear more details!

An opportunity has arisen for a Business Analyst to join a well-established biotech company using large-scale genetic data and AI to predict disease risk and advance precision healthcare. As a Business Analyst, you will gather business requirements, design efficient processes and support the delivery of a Jira Service Management solution. This is a 6-month contract-based role offering hybrid / remote working options, salary range of £400 - £500 per day and benefits. You will be responsible for: Gathering, analysing and documenting business and operational requirements. Producing functional specifications, user stories and acceptance criteria. Mapping business processes, workflows, business rules and system integrations. Acting as the link between business stakeholders, technical teams and external delivery partners. Managing and refining the project backlog to support successful delivery. Defining workflow processes and automation requirements. Supporting solution validation to ensure business requirements are met. Preparing test scripts, coordinating User Acceptance Testing (UAT) and managing defects through to resolution. Identifying project risks, dependencies and implementation considerations. Assisting with business readiness, transition planning and change management activities. Working closely with technical teams to ensure requirements are accurately reflected within the implemented solution. What we are looking for: Previously worked as a Business Analyst, Process Analyst, Process Improvement Analyst, Data Analyst, Workflow Analyst, Operations Analyst, Business Intelligence Analyst, BI Analyst or in a similar role Experience in delivering business systems, process improvement or digital transformation projects. Skilled in requirements gathering, process mapping, and preparing detailed functional documentation. Experience with Jira Service Management (JSM), IT Service Management (ITSM) platforms or service management transformation projects. Have experience integrating HubSpot or other CRM platforms. Ability to produce user stories, functional specifications, workflow diagrams and process documentation. Experience supporting testing, User Acceptance Testing (UAT) and solution implementation. Background working within operational, customer service, technology or business transformation environments. Good understanding of workflow automation, service processes and systems integration. This is a great opportunity for an experienced Business Analyst looking to contribute to meaningful process improvement within a specialist healthcare environment. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

Software Product Support Analyst required for a small company which has been going for more than 30 years in central Newbury. This is a full-time, office-based position. The primary purpose of the role is to help improve software products by investigating and providing resolutions for user, technical and administrative issues with each system. This role is fully customer facing and interacts with a variety of people with differing knowledge and skills. With relatively low levels of incoming queries, the emphasis is on quality and thoroughness rather than speed with the role developing according to the skills of the successful candidate, with plenty of opportunities for training and learning new skills. Please note this role is based in Central Newbury (not far from the rail station), is 5 days a week in the office and free parking is not provided. The company is therefore keen to find someone who already lives within easy commuting distance of Newbury. Skills and Qualities Required Educated to A level or equivalent standard with strong verbal and written communication. Previous experience of problem solving in a second-line software support role would be a distinct advantage. Experience of SQL, Java-based software, automated testing, Google Workspace, or data and IT security would also be beneficial, although not essential. Organised and thoughtful individual who is able to think logically and precisely. Naturally curious and enjoys learning & researching new things. Confident and amiable, with the ability to build rapport quickly. Role development The successful candidate will build an understanding of the technical environments, software products, business processes and customer requirements which could lead to opportunities in project management, software development or pre-sales support. If you meet the criteria above then we would very much like to hear from you.

An opportunity has arisen for a Business Analyst to join a well-established biotech company using large-scale genetic data and AI to predict disease risk and advance precision healthcare. As a Business Analyst, you will gather and define business requirements, improve processes, and support the successful delivery of multiple digital products. This is a 6-month contract-based role offering hybrid / remote working options, salary range of £400 - £500 per day and benefits. You will be responsible for: Gathering and documenting business, operational, technical and user requirements. Converting business needs into clear user stories, functional requirements and acceptance criteria. Supporting the delivery of multiple interconnected digital products and ensuring a consistent end-to-end user journey. Identifying project dependencies, risks and potential impacts across concurrent workstreams. Working closely with Product teams to support product discovery, backlog refinement, prioritisation and delivery planning. Facilitating workshops and collaborating with stakeholders to achieve alignment and informed decision-making. Reviewing existing business processes and producing future-state process maps to improve efficiency. Supporting Agile delivery, development activities and user acceptance testing. What we are looking for: Previously worked as a Business Analyst, Process Analyst, Process Improvement Analyst, Data Analyst, Workflow Analyst, Operations Analyst, Business Intelligence Analyst, BI Analyst or in a similar role Experience within complex digital or multi-product environments. Strong experience gathering requirements, producing user stories and mapping business processes. Experience supporting Agile software delivery methodologies. Background working within healthcare, clinical research, life sciences or another regulated sector. Confident stakeholder management skills with the ability to engage both technical and non-technical teams. Experience balancing multiple priorities and translating ambiguous requirements into practical solutions. Experience working on customer-facing or participant-facing digital platforms. Good understanding of end-to-end customer journeys, workflow optimisation and service design. This is a great opportunity for an experienced Business Analyst looking to contribute to meaningful process improvement within a specialist healthcare environment. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

Technical Business Analyst 55K - 65K Manchester - Hybrid An exciting opportunity to join a growing professional services organisation as a Technical Business Analyst . In this role, you'll play a pivotal part in shaping how technology drives business transformation, with a particular focus on Salesforce, AI, and automation platforms . Acting as a bridge between business stakeholders and technical delivery teams, you'll lead requirements definition, process optimisation, and system improvements. Key Responsibilities Deliver exciting new platform functionality for internal systems, ensuring business requirements are captured, prioritised, and translated into actionable deliverables. Lead the design, documentation, and optimisation of business processes (As-Is/To-Be). Drive the adoption of technology such as Salesforce, AI, and intelligent tools, ensuring system enhancements deliver measurable business value. Manage the end-to-end lifecycle of system changes, from requirements gathering through configuration, testing, deployment, and user adoption. Partner with senior stakeholders across functions to identify opportunities for efficiency, automation, and improved user experience. Produce and oversee test plans, facilitate UAT, and develop training materials to support successful change adoption. Champion agile delivery practices, iterative development, and continuous improvement. Identify and communicate delivery risks, dependencies and opportunities, providing clear progress updates to project stakeholders. Ideal Skillset Proven experience as a Business Analyst, ideally within technology-enabled transformation projects. Strong background in requirements gathering, stakeholder management, and process re-engineering. Hands-on experience with platforms such as Salesforce and knowledge of AI or automation platforms . Excellent communication skills, with the ability to engage confidently with both technical and non-technical audiences. Skilled in process mapping, user journeys, and producing clear documentation. Proficient with tools such as Jira, Confluence, Excel, SharePoint, and Visio . In-depth understanding of Agile methodologies and the SDLC. Benefits Competitive base salary Annual bonus scheme Hybrid working model (3 days office, 2 days remote) Opportunities for professional development, training, and leadership growth Be part of a values-led organisation investing in cutting-edge technology and innovation This is a fantastic opportunity for a Business Analyst looking to make a real impact in a forward-thinking organisation. If you're passionate about leveraging technology to drive smarter, more efficient business processes, we'd love to hear from you. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

A well-established international specialty insurance organisation is expanding its finance systems capability following continued growth and investment in reporting, data and automation. This creates an excellent opportunity to join a complex, data-led environment where finance technology is central to business planning, performance reporting and commercial decision-making. They are seeking a Financial Systems Analyst with advanced IBM Planning Analytics (TM1) expertise. You will combine hands-on TM1 development and support with process improvement, stakeholder engagement and the delivery of finance-systems change. This is not solely a business-as-usual support role: you will also lead defined projects and workstreams from initial requirements through implementation and user adoption. WHAT'S ON OFFER: A visible role supporting business-critical planning, reporting and decision-support systems. Genuine ownership of IBM Planning Analytics (TM1) development, support and continuous improvement. The opportunity to deliver change across Finance, Underwriting and Technology rather than focusing only on routine support. Exposure to business-transformation, automation, data-quality and finance-technology initiatives. Hybrid working, with three days in the London office and two days working remotely. If you are a Financial Systems Analyst, TM1 Developer or Planning Analytics specialist who combines strong technical capability with a solid understanding of finance, controls and stakeholder needs, we would like to hear from you. Please apply with an up-to-date CV outlining your IBM Planning Analytics (TM1) development and finance-systems experience THE ROLE: The Financial Systems Analyst will support the development, administration and continuous improvement of financial models, management-information solutions and associated data processes, with IBM Planning Analytics (TM1) at the centre of the technology landscape. Working closely with Finance, Underwriting and Technology teams, you will help maintain controlled, scalable and reliable systems that provide decision-makers with accurate information. You will develop TM1 models and reports, resolve user issues, improve data quality and automation, and ensure that systems and processes continue to meet governance, audit and financial-control requirements. You will also take ownership of discrete change initiatives, translating business needs into practical solutions and managing requirements, design, testing, implementation, documentation and adoption. The position reports to the senior leader responsible for Business Management Information and follows a hybrid working pattern of three days per week in the London office and two days remotely. KEY RESPONSIBILITIES: • Support, administer and enhance finance systems, with primary responsibility for IBM Planning Analytics (TM1), financial models, management reporting and related data processes. • Develop and improve TM1 models, reports and processes using Rules, Feeders and TurboIntegrator (TI). • Complete recurring operational activities including model roll-forwards, data reconciliations, snapshots and scheduled administration tasks. • Provide first- and second-line support to finance-systems users, investigating incidents and resolving requests within agreed service levels. • Partner with Finance, Underwriting and Technology stakeholders to prioritise and deliver system enhancements. • Support wider finance applications, system interfaces, data feeds and integration processes. • Lead defined projects and workstreams through requirements gathering, solution design, testing, implementation and user adoption. • Identify and deliver improvements to reporting, automation, controls, data quality and business processes. • Protect system governance and data integrity in line with internal policies, audit requirements and data-governance standards. • Create clear system documentation, operating procedures and training materials, and provide practical support to users. • Contribute to wider business-transformation and technology-change programmes, as well as ad hoc analysis and strategic initiatives. REQUIRED - SKILLS/EXPERIENCE: • Advanced knowledge of IBM Planning Analytics (TM1), gained in a hands-on development and support environment. • Demonstrable TM1 development experience covering Rules, Feeders, TurboIntegrator (TI) processes and model design. • Strong SQL capability, including querying, data analysis and technical troubleshooting. • Experience supporting, developing and maintaining finance systems, reporting solutions and associated data processes. • A sound understanding of financial controls and financial or management-accounting principles. • A recognised accountancy qualification, or equivalent expertise gained through relevant professional experience. • Advanced Microsoft Office skills, particularly Excel. • Strong analytical, problem-solving and decision-making skills, with the ability to communicate clearly and influence stakeholders across Finance and Technology. • A commercial, delivery-focused approach, together with the resilience and adaptability to work effectively in a changing environment. DESIRABLE - SKILLS/EXPERIENCE: • Experience gained within insurance, reinsurance or another regulated financial-services environment. • Experience delivering user training and producing clear supporting documentation. • Knowledge of data warehouses, interfaces and data-integration processes. • Exposure to SunSystems and Vision Q&A. • Experience with reporting and data-visualisation tools such as Power BI. • Previous responsibility for leading small projects or defined workstreams.

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As a Senior Analyst - BCG Vantage on our Topic Activation path within BCG's Health Care Practice Area, you will deliver against the client and commercial priorities for the Med Tech business in EU and AP. You will work in a growing global team, providing industry/functional expertise and insights whilst working together with case and proposal teams to provide knowledge assets, analysis and expert advisory. You'll serve as a thought partner and content expert to case teams and topic/sector leaders, helping structure and solve complex issues. Additionally, as a Senior Analyst - BCG Vantage, you will help identify opportunities to apply generative AI and AI-enabled tools to improve how MedTech knowledge, analysis, and consulting assets are created and delivered. Working with consultants, knowledge teams, and BCG's AI and product specialists, you will prototype and scale reusable tools, agents, and workflows that accelerate research, improve consistency, and enhance the quality of client delivery. The Med Tech team at BCG brings deep industry expertise across IVD, Life Science Tools, Medical Equipment, Devices, and Supplies. We are passionate about helping clients in this dynamic and fragmented space strengthen their competitive positioning in an evolving market. Our work spans critical topics such as corporate strategy, M&A, go-to-market and commercial excellence, innovation, operational performance, and digital transformation. Success in this role will require: In depth knowledge of the Med Tech landscape, including market dynamics and evolving trends Strong understanding of at least one of these high-priority Med Tech segments: Cardiovascular, Dental, Diagnostic Imaging, Endoscopy, Ophthalmics, Orthopedics, Surgery Strategic and analytical acumen related to Med Tech; ability to identify market opportunities and growth drivers, experience in strategies to address market challenges, and understanding of innovation in Med Tech Prototype, test, and help deploy AI-enabled tools, agents, and reusable assets, working with end users and internal BCG team to refine successful solutions and scale them responsibly across engagements, regions, and MedTech segments. Ability to translate insights into strategic recommendations for commercial execution and business growth in support of the go-to-market agenda and priorities Familiarity with key data sources for secondary research and expertise in synthesizing insights from multiple data sets to develop business recommendations YOU'RE GOOD AT Solving client problems through formulating relevant research and/or analytical approaches in your area of expertise Breaking complex consulting workflows into clear components and translating business requirements into practical AI-enabled solutions that non-technical teams can use effectively. Rapidly building and iterating tools using Claude Code and other generative AI platforms, incorporating user feedback while documenting methodologies, limitations, and best practices to support responsible adoption and reuse. Communicating with case teams and stakeholders, in a credible and confident way Working collaboratively and effectively in a group dynamic often virtual, proficient in agile ways of working Being flexible and bringing a curious and creative mindset, open to new things and able to propose innovative ideas Navigating complexity and ambiguity What You'll Bring 2+ years of consulting experience in relevant MedTech sector required; candidates with consulting experience strongly preferred In lieu of consulting experience, 3+ years minimum industry experience required; 4-6+ years of industry experience strongly preferred Bachelor's Degree required (advanced degree preferred) Fluency in English; other European languages spoken is a bonus Strong business acumen and problem-solving capabilities Strong written and verbal communication skills Who You'll Work With As a Senior Analyst - BCG Vantage on our Topic Activation path, you will collaborate with global topic leads and colleagues across BCG to bring expertise and capabilities to the service of our internal and external clients. Our team is made up of a diverse pool of BCG Vantage positions that allow us to pursue exciting, innovative BCG Vantage careers. Additional info BCG Vantage is a powerhouse of expertise, seamlessly embedded within Practice Areas and markets to drive extraordinary impact. It equips BCG case teams and clients with cutting-edge expertise, proprietary assets, actionable data, and transformative insights that empower our case teams and enable our clients to achieve their aspirations. With global experts across 20 Practices, covering more than 100 topics, sectors and offers, plus four focused geographic markets, BCG Vantage delivers unparalleled depth and breadth of insight & expertise. BCG Vantage consists of three career paths, each playing a crucial role in delivering value to clients, case teams and practice teams. Client Focus (Embedded Expertise) Integrates into client-facing teams to deliver direct client impact through expertise, know-how, and proprietary tools and assets Topic Activation (Sector Expertise with Proprietary Tool & Data Solutions) Combines deep domain insights with our know-how and proprietary assets to address targeted challenges directly with clients and project teams; co-creates insights on industry trends and functional topics, proprietary data and tools, and teams to codify IP that all enables BCG to deliver excellent business value with its clients Research (Practice Topic and Sector-Aligned Research and Insights) Delivers actionable research and insights tailored to the client project's needs; works with qualitative and quantitative data, conducts research and provides synthesized results from sources including commercial data, public and open source, company and industry research, macro-economic, commodities and trade data. Please note that this role is a temporary position with a twelve-month contract. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

Business Engagement & Service Improvement Manager Location: Eastleigh Salary: Up to £58,432 per annum (depending on experience) Hours: 37 hours per week Contract: Permanent Full Time Drive meaningful change. Improve services. Make a lasting impact. Are you an experienced leader in service improvement, business transformation, or change management looking for an opportunity where your work will genuinely improve customer outcomes? We are recruiting a Business Engagement & Service Improvement Manager to lead a high-performing team responsible for identifying opportunities for improvement, embedding continuous improvement methodologies, and ensuring customer and colleague insight drives business decisions. This is an excellent opportunity for someone who enjoys working across multiple stakeholders, influencing strategic decisions and leading programmes that create measurable improvements across a large and customer-focused organisation. The Role You'll lead a team of Service Improvement Coordinators and Root Cause Analysts, developing capability, providing coaching and ensuring robust Root Cause Analysis techniques are embedded throughout the business. Working collaboratively with operational leaders and senior stakeholders, you'll help identify improvement opportunities, develop business cases and support the successful delivery of change initiatives that improve both customer and colleague experience. You'll also play a key role in strengthening a culture of continuous improvement by facilitating workshops, supporting problem-solving activities and providing teams with the tools and frameworks needed to deliver sustainable change. Key Responsibilities Lead and develop a high-performing Service Improvement team. Champion continuous improvement and Root Cause Analysis across the organisation. Turn customer and colleague insight into meaningful service improvements. Partner with operational leaders to identify, prioritise and deliver change initiatives. Facilitate workshops, reviews and improvement sessions. Develop business cases and support strategic decision-making. Monitor benefits, governance and delivery of improvement programmes. Build strong relationships with stakeholders across all business functions. Support the wider change portfolio to ensure projects remain aligned with organisational priorities. About You We're looking for someone who can demonstrate: Experience leading service improvement, business change or continuous improvement teams. Strong stakeholder engagement and relationship management skills. Experience implementing Root Cause Analysis methodologies. Excellent project management and organisational skills. The ability to influence at all levels of an organisation. A passion for improving customer experience and operational performance. Strong communication, facilitation and coaching abilities. Experience within housing, property, facilities management or other customer-focused environments would be advantageous. What's on Offer Salary up to £58,432 depending on experience. Permanent, full-time position. 37-hour working week. Opportunity to influence strategic business improvement across a large organisation. Collaborative leadership team. Genuine opportunities for professional development and career progression. If you're passionate about driving continuous improvement, leading people and creating better experiences for customers and colleagues, we'd love to hear from you. Career Forces welcomes applications from experienced professionals across the private sector, public sector and Armed Forces community whose leadership and change management expertise can bring real value to this opportunity.

We are working with a growing professional services firm in Canterbury who are looking for a Corporate Development Analyst to join their dedicated Growth team. This is an exciting opportunity to gain exposure to the full transaction lifecycle, working closely with senior leadership, Partners and the wider Growth team. The business is also open to considering graduates who can demonstrate strong analytical ability, commercial awareness and a genuine interest in M&A. The Role Reporting to the Corporate Development and Integration Lead, you will support the delivery of the firm's inorganic growth strategy, helping to identify acquisition opportunities and supporting transactions from initial research through to post-deal integration. Your responsibilities will include: Conducting market mapping and identifying potential acquisition targets Researching and profiling businesses, including financials, ownership, services and client base Maintaining acquisition pipeline trackers and reporting on deal progress Supporting outreach to target businesses, brokers and external advisers Assisting with financial analysis, benchmarking and valuation Preparing investment papers, internal approvals and board materials Supporting due diligence across financial, legal, tax and operational workstreams Coordinating with internal teams and external advisers throughout transactions Preparing briefing materials for meetings and senior stakeholders Supporting post-acquisition integration planning and tracking Monitoring integration milestones, synergies and post-deal performance Producing pipeline reports and management updates Analysing market trends and competitor activity RequirementsAbout You We are looking for someone who is analytical, commercially minded and highly organised, with a genuine interest in M&A and the professional services sector. You may have experience in: Corporate finance Transaction services Financial analysis Accountancy or professional services Project management Another analytical or commercially focused role Graduates are also encouraged to apply, particularly those with a relevant degree and strong academic background who can demonstrate excellent analytical, communication and Excel skills. You will ideally have: Strong financial analysis and Excel capability Excellent attention to detail Strong written and verbal communication skills The ability to manage multiple workstreams and deadlines A commercial mindset and interest in M&A The confidence to work with senior stakeholders and external advisers A proactive and organised approach BenefitsWhy Apply? This is an excellent opportunity for someone looking to establish or develop a career in Corporate Development and M&A, with genuine exposure to live transactions and senior decision makers. You will have the opportunity to develop experience across origination, financial analysis, valuation, due diligence, transaction execution and post-deal integration, giving you broad exposure to the acquisition process. If you are a graduate looking to take your first step into corporate development, or an analyst with some existing finance or transaction experience looking for your next move, we'd be keen to hear from you. Please apply for the role or contact Luke Harrison for a confidential conversation. (url removed)

RECfinancial is partnering with a local organisation currently searching for a dedicated Finance Analyst. This position is ideally suited for individuals residing within a comfortable commuting distance of East Leicestershire and Melton Mowbray. An established and highly successful manufacturing company is looking for a Finance Analyst to lead their data analysis and senior leadership reporting. The client provides a hybrid working arrangement, allowing you to work from home 1 day per week. The ideal candidate will be an analytically minded professional with outstanding communication skills, strong Excel capabilities, and proficiency in SAP. Confident and proactive, you will collaborate closely with non-finance departments to gather data and reliably deliver financial reports to the board. Applications are welcome from a range of qualification backgrounds, including both Graduates and Part-Qualified candidates with at least two years experience. In this varied and engaging role, the successful candidate will take ownership of a wide range of daily financial duties. Your responsibilities will include gathering, analysing, and presenting data to senior leadership to help deliver actionable insights. Additionally, you will contribute to various ad hoc financial projects as required. Offering a competitive salary range of £35,000 to £42,000, this role provides structured career progression for dedicated individuals. Alongside opportunities for professional growth, employees will also benefit from study support, annual bonus schemes, onsite parking, and hybrid working arrangements.

Automation Quality Assurance & Test Analyst (SFIA Level 4) Location: Remote with Ad hoc travel for meetings Clearance: BPSS or eligible Contract length: 3 month rolling SOWs Rate: 430 per day inside IR35 Overview We are seeking an experienced Automation Quality Assurance & Test Analyst (SFIA Level 4) to support delivery within a major HMRC programme. The successful candidate will bring strong testing expertise, meticulous attention to detail, and excellent stakeholder engagement skills, alongside a solid understanding of government delivery practices and quality assurance principles. This role will play a key part in ensuring the quality, reliability, and successful delivery of services through robust test planning, execution, defect management, and collaboration across Agile delivery teams. Candidates with previous CESA Futures experience will be particularly well suited to this position, as they will have an established understanding of the service landscape, associated business processes, and delivery challenges, enabling them to contribute effectively from day one. Key Responsibilities Execute functional, system, integration, regression, and user acceptance testing activities. Develop, maintain, and execute test cases, test scripts, and test scenarios aligned to business and technical requirements. Identify, document, track, and manage defects through to resolution using recognised defect management processes. Work closely with Business Analysts, Developers, Product Owners, Delivery Managers, and stakeholders to ensure quality standards are met. Support quality assurance activities across the software development lifecycle. Participate in Agile ceremonies including sprint planning, stand-ups, retrospectives, and backlog refinement. Provide testing progress updates, quality metrics, and risk assessments to project stakeholders. Ensure testing artefacts and evidence are maintained in line with HMRC governance and delivery standards. Contribute to continuous improvement initiatives across testing and quality assurance practices. Essential Skills & Experience Demonstrable experience operating as a Quality Assurance & Test Analyst at SFIA Level 4 . Previous experience working within HMRC environments. Strong experience in automation and manual testing , test execution, and defect management. Experience working within Agile delivery teams . Proficiency using Jira and associated test management tools. Strong analytical and problem-solving skills with excellent attention to detail. Effective stakeholder communication and collaboration skills. BPSS clearance or eligibility to successfully obtain BPSS clearance. Highly Desirable Experience Previous experience supporting the CESA Futures programme. Experience working within HMRC ITSD programmes . Knowledge of HMRC Self Assessment services and associated platforms. Experience working within complex, multi-supplier government delivery environments. Understanding of public sector governance and delivery frameworks.

Handle Recruitment are currently working with a global media and entertainment brand who are looking for an experienced EMEA Payroll Specialist with good knowledge of SAP, to join a busy Shared Accounting Services team and support multiple EMEA payrolls. This is a fantastic opportunity for someone with strong multi-country payroll experience who enjoys working in a fast-paced, collaborative environment. Key responsibilities: Manage and coordinate multiple EMEA payrolls, ensuring accurate and timely processing Liaise with third-party payroll providers and internal stakeholders Manage payroll inputs including starters, leavers, variable pay and tax-related changes Review payroll outputs, variance reports and statutory submissions Support payroll journals, reconciliations and reporting Handle employee and stakeholder queries professionally and efficiently Perform manual and out-of-cycle payroll calculations where required Maintain payroll procedures and identify opportunities for process improvement Support audits, projects and wider payroll activities About you: Proven experience coordinating 3+ EMEA payrolls, including UK payroll - essential Experience working with multiple payroll providers and legal entities Strong attention to detail, analytical and numerical skills Advanced Excel skills, including Pivot Tables and VLOOKUPs Experience with Workday or similar HR/payroll systems is desirable Highly organised with excellent time management and prioritisation skills Strong communication and stakeholder management skills Payroll qualification is desirable but not essential If you're an experienced EMEA payroll professional looking for an interim opportunity, we'd love to hear from you! Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.

Pertemps is recruiting on behalf of our client for a Data Analyst to join their Data Services team. Salary: £36,070 per annum Contract: Permanent, Full-Time (37 hours per week) This is an exciting opportunity for an analytical and forward-thinking Data Analyst to play a key role in transforming the way data is used across the organisation. You'll be responsible for turning complex data into meaningful insights, developing interactive dashboards, and supporting strategic decision-making through high-quality reporting and analysis.The successful candidate will help drive the adoption of modern Business Intelligence, analytics, and automation tools, helping to improve efficiency and reduce manual processes across the business.Key Responsibilities Analyse complex datasets to identify trends, patterns, and actionable insights. Design and develop interactive dashboards, reports, and visualisations. Create scalable and automated reporting solutions to improve efficiency. Consolidate manual reporting processes into dynamic, self-service dashboards. Develop solutions that connect multiple data sources, including Microsoft SQL Server and cloud-based platforms. Ensure the accuracy, reliability, and completeness of reported data. Act as a central point of contact for reporting and data analysis requirements. Work collaboratively with stakeholders to understand reporting needs and deliver meaningful business insights. Support business functions with reports and analysis to improve decision-making and reduce manual processes. Assist with forecasting and modelling activities, including performance and recruitment trends. Support the implementation of modern BI, predictive analytics, and data science techniques. Develop automations and system triggers using SQL to improve operational efficiency. Maintain existing data feeds and support the integration of new systems and databases. About YouWe're looking for someone who enjoys working with data, solving problems, and uncovering insights that help organisations make better decisions.Essential Requirements Degree in Data Analytics, Computer Science, or a related discipline, or equivalent relevant experience. Experience developing dashboards, reporting solutions, and data visualisations. Proven ability to analyse data, identify trends, and present actionable insights. Strong experience working with large and complex datasets. Excellent SQL skills and experience working with Microsoft SQL Server. Strong analytical skills and attention to detail. Ability to work independently and manage competing priorities. Strong communication and stakeholder engagement skills. Desirable Skills Experience using Power BI, Google Data Studio, Python, or R. Experience implementing automation and workflow improvements. Knowledge of predictive analytics and business intelligence tools. Experience integrating data from multiple sources. What We're Looking For A proactive and self-motivated approach. A passion for data and continuous improvement. Strong problem-solving skills. The ability to translate data into meaningful business insights. Excellent customer service and relationship-building skills. What's on Offer? Salary of £36,070 per annum Permanent, full-time position 37-hour working week Opportunity to work on innovative data and analytics projects A role where you can directly influence business performance and decision-making Ongoing professional development and learning opportunities If you're a data-driven professional with strong SQL skills and a passion for producing meaningful insights, we'd love to hear from you.

AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies. Our Contingent Workforce Solution (CWS) is one way we support our clients. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed. On behalf of our globally respected client who develop cutting-edge technologies that deliver clean, safe and competitive solutions to meet the planet's vital power needs we are looking for a PMO Analyst on a 12 month contract based in Derby. Job description - the role What you'll do: Improve delivery consistency and predictability: Define and embed standard project management methodologies, templates, and handbooks, ensuring best practice adoption. Upskill project delivery workforce: Provide training, coaching, and facilitate communities of practice to raise capability across project and programme managers. Enhance maturity and team satisfaction: Assess P3M maturity, drive capability uplift, and ensure delivery teams feel supported and equipped for success. Strengthen internal PMO capability: Coach and support PPMO and project analyst teams to improve skills and contribute to a high-performing team. Align with enterprise capability initiatives: Collaborate with Group PM capability teams to ensure consistency with global standards and leverage best practices. The skills you'll need: Proven experience in project management or project analysis within a complex organisation. Strong understanding of P3M methodologies (Portfolio, Programme, and Project Management). Ability to translate best practice into practical guidance for diverse teams. Experience in training, coaching, or capability development for project delivery professionals. Excellent collaboration and stakeholder engagement skills across multiple teams and levels. Strong analytical skills to assess capability maturity and identify gaps. Ability to work flexibly and adapt to changing priorities within a PMO environment. Next steps We will only accept workers operating via an Umbrella or PAYE engagement model. If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course. AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business

Project Coordinator / PMO Analyst (Contract) 300- 350/day (Inside IR35) Milton Keynes - Hybrid (circa 2 days per week onsite) 6-Month Contract We're supporting an established insurance organisation looking for a Project Coordinator / PMO Support Contractor to join their growing Portfolio function on an initial 6-month contract. This role would suit someone who thrives in a fast-paced environment and enjoys being at the centre of project delivery. We're looking for a proactive, energetic individual who can take ownership, chase actions, engage stakeholders, and help keep multiple initiatives moving forward. The Role You'll act as the operational backbone of a busy portfolio, supporting project and programme delivery through effective coordination, governance, and stakeholder management. Working closely with senior stakeholders, you'll help ensure key activities remain on track and delivery teams have the support they need to succeed. Key Responsibilities: Stakeholder engagement and follow-up across multiple business functions Meeting coordination, reporting, and governance support Tracking risks, issues, actions, and dependencies Supporting portfolio and project delivery activities Resolving day-to-day challenges and driving actions through to completion Helping ensure regulatory, governance, and delivery deadlines are met What we're looking for: Experience in Project Coordination, PMO Support, Portfolio Support, or Project Administration Strong communication skills with the confidence to engage stakeholders at all levels A proactive and naturally curious mindset Someone who is comfortable asking questions, challenging where appropriate, and taking ownership Ability to operate effectively in a fast-moving and sometimes ambiguous environment Strong organisational skills and attention to detail If you're someone with plenty of energy, initiative, and a genuine interest in project delivery, I'd be keen to speak with you.

IT Business Analyst MorePeople is partnering with a Northamptonshire based food manufacturer to recruit their next Business Analyst. This role is central to evaluating business operations, identifying opportunities for improvement, and supporting the delivery of both technology and process driven solutions. The successful candidate will act as a key link between business stakeholders and technical teams, ensuring requirements are accurately captured, clearly documented, and translated into effective outcomes. Key Responsibilities Engage with key stakeholders to gather, analyse and clearly define business requirements, ensuring expectations and project objectives are aligned. Review existing processes to identify inefficiencies, risks and opportunities for improvement, recommending and supporting effective process enhancements. Produce clear, high-quality documentation including business requirements, user stories, acceptance criteria and process flows, maintaining traceability through to delivery. Work closely with internal teams and third-party developers throughout the full project lifecycle, supporting feedback, requirement clarification and User Acceptance Testing (UAT). Develop and present reports, dashboards, analysis and project updates, providing meaningful insights to stakeholders and supporting informed business decision-making. Required Proven experience as a Business Analyst, ideally 2-5 years within food manufacturing or a wider manufacturing environment. Strong understanding of business process mapping and modelling, with excellent analytical and problem solving skills. Experience producing clear requirements documentation, including user stories and acceptance criteria, with the ability to communicate effectively across IT teams, third-party providers and business stakeholders. Experience working with enterprise systems, IT infrastructure or digital transformation projects, ideally with exposure to Microsoft Business Central and system optimisation. Knowledge of SQL and data visualisation tools such as Qlik Sense or Power BI, alongside a relevant degree in Business, IT or a related field, or equivalent practical experience. Location Outside of Kettering Salary 50,000 - 55,000 (depending on experience) How to Apply If you are interested, please apply below, alternatively, contact Sandra on (phone number removed) or (url removed)

Job Title: Market Data and Trade Systems Analyst Contract Length: 6 Months (Potential extension) Working Pattern: Full Time Location: London (Hybrid) About the Role: Our client, a leading organisation in the financial services industry, is seeking a Market Data and Trade Systems Analyst (AVP) to join their team. This role is pivotal in supporting, administering, and continuously enhancing Market Data Systems (MDS) and Trading Applications across the EMEA region. You will ensure the stability, performance, and security of critical market data platforms and trading systems used by Front Office teams. Key Responsibilities: Market Data & Trading Systems Support: - Act as the primary point of contact for support, maintenance, and enhancements across MDS and Trading Applications. - Provide end-to-end troubleshooting across infrastructure, platforms, and applications, ensuring high availability of services. System Maintenance & Administration: - Monitor, maintain, and develop MDS and trading system infrastructure. - Manage server and application upgrades while ensuring compliance with internal policies and regulatory requirements. Incident, Change & Lifecycle Management: - Engage in the full software development lifecycle, including testing, release management, and deployment. - Maintain detailed incident records and participate in change management processes. Collaboration & Stakeholder Management: - Work closely with internal IT teams and coordinate with vendors for system support. - Engage with business users to understand requirements and provide effective solutions. Security, Risk & Compliance: - Support IT Security, Audit, and Compliance teams with queries and remediation activities. - Ensure all systems meet corporate, regulatory, and contractual compliance requirements. Technical Environment & Platforms: Market Data Platforms: LSEG (FXT, FXAll, Eikon/Workspace), Bloomberg (TOMS, RFQ), ICAP/EBS/BrokerTec, and other IDBs. Trade Systems & Applications: Deal Tracker Suite, Internet-based trading platforms (e.g., BARX, CitiVelocity), and algorithmic trading platforms. Infrastructure & Tools: SCCM, Citrix, remote access tools, and troubleshooting for network, firewall, and connectivity issues. Key Skills & Attributes: Strong knowledge of market data platforms and trading systems. Proven troubleshooting capabilities across applications, infrastructure, and networks. Understanding of Front Office priorities and trading environments. Excellent stakeholder management and communication skills. High attention to detail in documentation and compliance. Ability to manage multiple priorities in a complex technical environment. Proactive approach to system improvement and risk management. Working Environment: This is a collaborative role based in London, working with global IT teams, vendors, and Front Office users. You will be involved in both operational support and project delivery, contributing to infrastructure and application rollout projects across EMEA. How to Apply: If you are a proactive Market Data and Trade Systems Analyst with the skills and experience outlined above, we encourage you to apply. Join our client in enhancing their market data and trading capabilities while ensuring compliance and performance excellence. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: Project Manager / Business Analyst - Major Programme Delivery Location: Wokingham / Hybrid Contract Type: 6 months About the Role Our Major Programme Delivery function is responsible for ensuring major projects and transformation initiatives are delivered to a high standard, aligned to strategic objectives and governed through consistent programme delivery standards. The team provides specialist delivery expertise across a diverse portfolio, supporting critical programmes and initiatives through the flexible deployment of skilled professionals. The Project Manager / Business Analyst combines project delivery leadership with business analysis expertise. The role is responsible for leading projects from initiation through to implementation, while ensuring business needs are clearly understood, documented, validated and translated into effective solutions that deliver measurable benefits. The successful candidate will work across a diverse portfolio of projects and transformation initiatives, collaborating with stakeholders at all levels to drive successful delivery and positive business outcomes. Key Responsibilities Lead projects from initiation through to implementation, managing scope, objectives, deliverables, timelines and resources. Develop and maintain project plans, governance structures and reporting. Manage project risks, issues, assumptions, dependencies and changes throughout the project lifecycle. Monitor project budgets, progress and performance, providing regular updates to stakeholders and governance forums. Build strong relationships with stakeholders and effectively manage expectations. Facilitate workshops, interviews and stakeholder sessions to gather, validate and prioritise requirements. Translate business needs into clear functional and non-functional requirements. Produce high-quality business analysis documentation, including BRDs, user stories, epics, features, process maps, use cases and acceptance criteria. Analyse current and future-state processes, identifying opportunities for improvement and optimisation. Work closely with delivery and technical teams to ensure requirements are understood and solutions meet business needs. Support UAT, defect management, business readiness and implementation activities. Conduct impact assessments and support change implementation. Monitor project benefits and KPIs to ensure projects deliver their intended outcomes. Ensure projects comply with relevant governance, contractual, commercial and regulatory requirements. Key Skills Proven experience in project management and business analysis. Experience delivering complex projects within operationally critical or regulated environments. Strong understanding of Agile and Waterfall delivery methodologies. Strong project planning, governance, risk and dependency management skills. Excellent requirements gathering and business analysis capability. Experience producing requirements documentation, user stories, process maps and acceptance criteria. Strong stakeholder management and communication skills, with the ability to work confidently at all levels. Excellent analytical, problem-solving and decision-making skills. Strong organisational skills and attention to detail. Ability to manage multiple priorities in a fast-paced and changing environment. Confident facilitating workshops and presenting information to senior stakeholders. A proactive approach to identifying improvements and challenging existing ways of working. Strong focus on delivery, quality, continuous improvement and achieving measurable outcomes. Apply now! Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.