26 jobs found

Join Our Team as a Housing Officer! Location: Liverpool Contract Type: Temporary Pay: 13.60 per hour Hours 4 on, 4 off day and night shifts (36-48 Hours a week dependant on Shift Patterns) Are you passionate about making a difference in your community? Do you thrive in an environment where you can help others and contribute to the greater good? If so, we have an exciting opportunity for you! We're seeking a dynamic Housing Officer to join our team in Liverpool. This is your chance to be part of a dedicated public services team committed to providing essential housing support and services. Let's work together to create a welcoming and supportive community! What You'll Be Doing: As a Housing Officer, you'll play a crucial role in ensuring that our residents receive the best possible housing support. Your responsibilities will include: Managing Tenancies: Oversee tenant applications, renewals, and terminations with care and professionalism. Resident Support: Provide assistance to residents, addressing their queries and resolving issues in a timely manner. Community Engagement: Foster positive relationships with residents and local organisations to enhance community involvement. Property Inspections: Conduct regular property inspections to ensure compliance with housing standards. Reporting & Administration: Maintain accurate records, prepare reports, and assist with housing policies and procedures. Who You Are: We're looking for an enthusiastic individual who is ready to roll up their sleeves and get to work! Ideal candidates will possess: A Passion for Community Service: A strong commitment to helping others and improving community living. Excellent Communication Skills: You can connect with residents from diverse backgrounds and build rapport quickly. Problem-Solving Ability: You can think on your feet and find effective solutions to challenges. Organisational Skills: You can manage multiple tasks efficiently and maintain detailed records. Experience in Housing (Preferred): Previous experience in housing or related fields is a plus! Why Join Us? Make a Real Impact: Your work will directly affect the lives of residents in the community. Supportive Environment: Join a team that values collaboration, respect, and professional development. Flexible Working: Enjoy a temporary role that offers flexibility while you contribute to meaningful projects. Competitive Salary: We offer a competitive salary package that reflects your skills and experience. Ready to Make a Difference? If you're excited about this opportunity and believe you have what it takes to be a fantastic Housing Officer, we want to hear from you! How to Apply: Send your CV via the advert Don't miss your chance to be part of a lively team making waves in the Knowledge Quarter! Join us in creating homes, building relationships, and supporting our community. Let's make a difference together! We are an equal opportunity employer and welcome applications from all qualified candidates. This is your moment! Step into a role that's not just a job, but a chance to impact lives positively. Apply today! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Annual salary: up to £29,856.80 Housing Support Officer Location: Hawick Salary up to £29,856.80 per annum Including company vehicle and fuel card or £3,500 company car allowance Contract: Full time - Permanent, 40hrs per week, Monday to Friday Mears provides temporary accommodation to asylum seekers whilst their claim is being assessed in three regions: Northeast, Yorkshire and Humber, Northern Ireland, and Scotland. Mears work in partnership with central and local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs. About the Role: We are looking for a Housing Support Officer to join our expanding team. This rewarding role focuses on supporting asylum seekers through their right-to-work application process with the Home Office. You will provide both practical and emotional support, address safeguarding and welfare needs, monitor wellbeing, and keep accurate records for compliance. Every day is different, and while the role can be challenging, it is also highly rewarding for someone who is resilient, empathetic, and people focused This role is responsible for delivering a high-quality housing management and support service to service users, combining property management with person-centred support. The post holder will manage a portfolio of homes within an assigned region, ensuring properties are maintained to contractual standards while safeguarding the welfare and wellbeing of all service users. The role involves coordinating move-ins, move-outs, voids and inspections, monitoring compliance with key performance indicators, and identifying and managing risks. Through regular assessments and engagement, the post holder will identify service users' support needs, provide advice and assistance, and work collaboratively with internal teams, external agencies, care providers and community organisations to ensure appropriate support is in place. The role requires cultural awareness, professional boundaries, resilience, accurate record keeping, performance reporting, and a flexible approach, including supporting colleagues and undertaking ad hoc projects as required. Role Criteria: Support asylum seekers throughout their application process, ensuring welfare and safeguarding needs are met Provide practical and emotional support to individuals and families Identify needs and put in place support packages to promote independence Work with vulnerable and diverse client groups, including those with mental health needs or challenging behaviours Carry out risk assessments and maintain accurate records for audits and compliance Communicate effectively with colleagues, service users, local authorities, and partner organisations Maintain professional boundaries while being approachable, empathetic, and supportive Work independently, showing resilience and initiative Flexible and willing to travel between sites Hold a full UK driving licence Benefits we can offer you 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Vehicle and Fuel Card Access to EAP Counselling sessions All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years. Apply below or to discuss your application further; contact: Beth Dunford url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Annual salary: up to £29,856.80 Housing Support Officer Location: Belfast Salary up to £29,856.80 per annum Including company vehicle and fuel card or £3,500 company car allowance Contract: Full time - Permanent, 40hrs per week, Monday to Friday Mears provides temporary accommodation to asylum seekers whilst their claim is being assessed in three regions: Northeast, Yorkshire and Humber, Northern Ireland, and Scotland. Mears work in partnership with central and local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs. About the Role: We are looking for a Housing Support Officer to join our expanding team. This rewarding role focuses on supporting asylum seekers through their right-to-work application process with the Home Office. You will provide both practical and emotional support, address safeguarding and welfare needs, monitor wellbeing, and keep accurate records for compliance. Every day is different, and while the role can be challenging, it is also highly rewarding for someone who is resilient, empathetic, and people focused This role is responsible for delivering a high-quality housing management and support service to service users, combining property management with person-centred support. The post holder will manage a portfolio of homes within an assigned region, ensuring properties are maintained to contractual standards while safeguarding the welfare and wellbeing of all service users. The role involves coordinating move-ins, move-outs, voids and inspections, monitoring compliance with key performance indicators, and identifying and managing risks. Through regular assessments and engagement, the post holder will identify service users' support needs, provide advice and assistance, and work collaboratively with internal teams, external agencies, care providers and community organisations to ensure appropriate support is in place. The role requires cultural awareness, professional boundaries, resilience, accurate record keeping, performance reporting, and a flexible approach, including supporting colleagues and undertaking ad hoc projects as required. Role Criteria: Support asylum seekers throughout their application process, ensuring welfare and safeguarding needs are met Provide practical and emotional support to individuals and families Identify needs and put in place support packages to promote independence Work with vulnerable and diverse client groups, including those with mental health needs or challenging behaviours Carry out risk assessments and maintain accurate records for audits and compliance Communicate effectively with colleagues, service users, local authorities, and partner organisations Maintain professional boundaries while being approachable, empathetic, and supportive Work independently, showing resilience and initiative Flexible and willing to travel between sites Hold a full UK driving licence Benefits we can offer you 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Vehicle and Fuel Card Access to EAP Counselling sessions All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years. Apply below or to discuss your application further; contact: Beth Dunford url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Annual salary: up to £29,856.80 Housing Support Officer Location: We have various roles across Aberdeen and Aberdeenshire Salary up to £29,856.80 per annum Including company vehicle and fuel card or £3,500 company car allowance Contract: Full time - Permanent, 40hrs per week, Monday to Friday There is an expectation that any candidates will need to undertake OOH duties. This will be for 1 week out of 12. This includes being on 'standby'. This is paid at £30 per weekday and £50 weekend day. There may be a requirement to attend properties or/and service users during OOH. This is paid at x 1.5 Mears provides temporary accommodation to asylum seekers whilst their claim is being assessed in three regions: Northeast, Yorkshire and Humber, Northern Ireland, and Scotland. Mears work in partnership with central and local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs. About the Role: We are looking for a Housing Support Officer to join our expanding team. This rewarding role focuses on supporting asylum seekers through their right-to-work application process with the Home Office. You will provide both practical and emotional support, address safeguarding and welfare needs, monitor wellbeing, and keep accurate records for compliance. Every day is different, and while the role can be challenging, it is also highly rewarding for someone who is resilient, empathetic, and people focused This role is responsible for delivering a high-quality housing management and support service to service users, combining property management with person-centred support. The post holder will manage a portfolio of homes within an assigned region, ensuring properties are maintained to contractual standards while safeguarding the welfare and wellbeing of all service users. The role involves coordinating move-ins, move-outs, voids and inspections, monitoring compliance with key performance indicators, and identifying and managing risks. Through regular assessments and engagement, the post holder will identify service users' support needs, provide advice and assistance, and work collaboratively with internal teams, external agencies, care providers and community organisations to ensure appropriate support is in place. The role requires cultural awareness, professional boundaries, resilience, accurate record keeping, performance reporting, and a flexible approach, including supporting colleagues and undertaking ad hoc projects as required. Role Criteria: A genuine passion for supporting people from diverse backgrounds and helping them build independence and confidence Strong empathy, compassion and the ability to provide practical and emotional support to individuals and families The resilience and emotional intelligence to work with people who may be facing complex challenges, including mental health concerns or difficult circumstances Excellent communication and interpersonal skills, with the ability to build positive relationships with service users, colleagues and partner agencies Sound judgement and the ability to identify risks, maintain professional boundaries and act with integrity Strong organisational skills, with the ability to keep accurate records and work in line with safeguarding and compliance requirements The confidence to work independently, take initiative and adapt to changing situations A flexible approach and willingness to travel between sites when required A full UK driving licence Experience of working with vulnerable people, asylum seekers, housing support services or safeguarding would be advantageous, but we are primarily looking for individuals with the right personal attributes, values and commitment to supporting others. Full training will be provided. Benefits we can offer you 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Vehicle and Fuel Card Access to EAP Counselling sessions All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years. Apply below or to discuss your application further; contact: Beth Dunford url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

An opportunity has arisen for an experienced ASB Officer to join a well-established housing association in Leicester on a temporary basis. This is a hybrid and flexible working role, combining community-based work with remote administrative duties, offering a balanced and supportive working arrangement. You will be supporting their housing management team in delivering effective ASB services across local neighbourhoods and communities. You will play a key role in managing ASB cases, improving tenant satisfaction, and contributing to safer and more sustainable communities across your allocated patch. Key Responsibilities of the ASB Officer: Manage a varied caseload of anti-social behaviour reports from initial complaint through to resolution Conduct estate visits, home visits, interviews, and community-based investigations Gather evidence and build case files to support appropriate case progression and outcomes Work closely with tenants, complainants, and alleged perpetrators to resolve disputes effectively Take proportionate enforcement action where required, including warnings, tenancy enforcement, and legal escalation Provide proactive housing management support across designated neighbourhood areas Maintain accurate and detailed case records using housing management and CRM systems Liaise with key partners including Police, PCSOs, safeguarding teams, and local agencies Support tenancy sustainment by addressing nuisance behaviour and promoting positive engagement Identify safeguarding and risk concerns, making appropriate referrals in line with procedures Complete timely case updates, reports, and administrative tasks between field visits Ideal Candidate: Experienced Housing or ASB Officer with strong frontline case management experience Confident managing complex ASB cases from investigation through to resolution Skilled in evidence gathering, case building, and enforcement processes Comfortable working independently across a community-based patch Strong communication skills with the ability to engage effectively with residents and partner agencies Experience using housing management systems such as Orchard, Microsoft Dynamics, or similar CRM platforms Highly organised with strong prioritisation and time management skills Full UK driving licence and willingness to travel across Leicester and surrounding areas What's on Offer: Full time Mon - Fri Hybrid and flexible working Contract with immediate start Opportunity to gain experience with a reputable housing association If this ASB Officer role is of interest, please apply or contact (url removed)

Job Title: Housing Officer Location: London, Greater London About the Role / Job Summary: We are seeking a dedicated Housing Officer to provide a customer-focused, proactive, and comprehensive Tenancy, Neighbourhood, and Estate Management service. This role involves managing a patch of approximately 550 properties, acting as the first point of contact for housing, tenancy, and estate management queries. The successful candidate will play a vital role in enhancing community safety, addressing tenancy breaches, and supporting residents in their engagement with housing services. Key Responsibilities: Deliver a high-quality, efficient tenancy, housing, and estate management service. Ensure compliance with policies, procedures, and legislation while providing excellent customer service. Manage the turnaround of empty properties to meet key performance indicators. Investigate cases of tenancy fraud and coordinate management of complex housing disputes. Conduct neighbourhood inspections to ensure safety and maintenance standards. Collaborate with internal teams and external partners to enhance service delivery. Support community engagement initiatives and tenant involvement. Qualifications: Up-to-date knowledge of housing legislation and regulations. Experience in a front-line tenancy or housing management role. Strong communication and IT skills. Ability to work independently and manage a varied workload. Education Requirements: N/A Experience Requirements: Experience in managing tenancy processes and working with vulnerable groups. Experience in litigation and evidence gathering. Ability to build effective relationships with tenants and stakeholders. Enhanced DBS required Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Connect2Luton are excited to recruit a Mobile Home and Traveller Site Officer on behalf of Luton Borough Council. Main purpose of position: This specialist post will provide a single point of contact on behalf of the council in relation to all matters involving the Mobile Home and Traveller community which includes a diverse area covering individual support, site management, transit site provision, awareness training, community engagement and advising on related legislation and guidance. The postholder will be responsible for the delivery of effective and highly efficient management of the mobile home and traveller sites. This will include management of licenses, communal areas ensuring that internal and external communal areas are kept clean, free of rubbish, are well maintained and are safe for residents and other customers in line with specification. The postholder is responsible for the fair allocation of plots and act as the liaison between the council and the community. Co-ordinate the council's responsibilities in relation to unauthorised encampments which involves site visits, welfare assessments, provision of services, dealing with any community tensions from local residents and evidence preparation for legal purposes. Provide advice and assistance to private land owners and other stakeholders in relation to encampments on private land. Ensure the council meets its legal obligations in relation to the provision of the council Mobile Home and Traveller sites. You will be responsible to: Carry out proactive monitoring of internal and external communal areas, and services provided to assist in meeting of service standards, statutory obligations, health and safety, fire safety, performance targets, customer satisfaction and value for money. Act as eyes and ears on the site and build good working relationships with residents. Ensure the highest quality of authorised local authority travellers' sites by undertaking investigations, inspections and enforcement activities in response to complaints and enquiries, ensuring that government and council policies, objectives, plans, priorities and legislation are successfully implemented. To act as the single point of contact for the public, Members, Police, business owners, partner agencies, staff, etc. in respect of all council matters relating to the mobile home and traveller community. Undertake visits, inspections and audits; maintain accurate and timely records and ensure that license conditions are kept to at all times. Ensure that plots are brought to standard where issues are identified in audits and other visits working with other services, e.g. BTS, Children's Services and Adult Social Care as and when necessary. Take all appropriate action to enforce the license including the prevention of housing fraud. For all legal action as necessary take and prepare statements, prepare and serve notices for court, attend court hearings and carry out evictions. In a 'supporting people' role provide an advocacy and supporting role to mobile home and traveller individuals and communities. This involves support, advice and representation in relation to accessing services to which they are entitled including benefits, education, DWP claims, housing, health and welfare matters, etc. Work collaboratively and in partnership with other relevant internal council and external services (ASC, Children's, NHS and VCSE etc.) to provide a holistic and multi-disciplinary approach to tenancy support for high-risk cases, including people with multiple complex needs i.e. hoarding, mental health, substance misuse, domestic abuse etc. and hold and manage a case list taking the appropriate actions when necessary. Ensure that safeguarding alerts are made where necessary. Facilitate and develop appropriate consultation between the council and the Traveller community in the borough, ensuring that there is effective liaison between the community and the various agencies working in Ensure that notice and terminations are managed efficiently with a view to minimise rent loss. Manage the waiting list, terminations and sales in line with council policy. Complete sign-ups. Link into Tenant Participation, Green and Clean, BTS and other housing services as required. Skills and Experience: Knowledge and experience of the housing sector, ideally with experience of managing Mobile Home, Gypsy and Travellers services and sites Experience in implementing housing management practices such as allocation of accommodation/pitches, void management, tenancy management, customer involvement, neighbourhood management and anti-social behaviour Able to communicate effectively, and politely, in writing and verbally, with a range of people, including customers, internal colleagues and external agencies. Represent the service at internal and external meetings and maintain and build positive relationships Able to provide complex technical advice, offer realistic solutions to routine and complex technical issues and deal professionally with matters within the working remit Able to manage challenging and complex situations with strong negotiation and influencing skills In depth knowledge of current housing legislation, regulations and practice including detailed knowledge of housing issues, needs and operations In depth knowledge of housing management, welfare reform, benefits, debt and counselling and supporting and sustaining tenancies Full driving license with business insurance and access to own car or be able to travel around Luton and surrounding areas About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Are you an experienced complaints professional with a passion for delivering outstanding customer service and driving service improvements? This permanent Complaints Resolution Officer opportunity offers the chance to take ownership of a varied dispute caseload, work closely with tenants and operational teams, and ensure compliance with the Housing Ombudsman's Complaint Handling Code within a customer-focused housing organisation. Offering 31,000- 36,000 and flexible working, this is an excellent opportunity for someone with housing complaints, casework or customer service experience who enjoys investigating complex issues, influencing positive outcomes and promoting learning from customer feedback. This Complaints Resolution Officer role offers the following benefits: A permanent role within a supportive and collaborative team 25 days annual leave, plus bank holidays A great pension scheme with employer contributions Working from home opportunities The opportunity to make a genuine impact on customer experience and service improvement In this position, you will be: Managing a varied caseload of complaints from initial investigation through to resolution Acting as the main point of contact for tenants throughout the process Ensuring investigations are handled in line with the Housing Ombudsman's Complaint Handling Code and organisational policies Investigating service failures, gathering evidence and making fair, evidence-based decisions Drafting clear, professional and customer-focused responses Working collaboratively with internal teams to agree resolutions, remedies and customer outcomes Processing and coordinating compensation payments where appropriate Maintaining accurate case records, notes and customer feedback data Monitoring trends and identifying opportunities for service improvement I'd love to speak to someone who has: Experience handling Stage 1 and 2 complaints, customer feedback or complex casework or customer enquiries within a customer-facing environment Knowledge of the Housing Ombudsman's Complaints Handling Code or a similar framework An understanding of housing management, repairs, tenancy services or resident engagement Strong investigation and problem-solving skills with the ability to make balanced decisions Excellent written communication skills and experience drafting professional correspondence Experience dealing with sensitive or challenging situations with empathy and professionalism Strong organisational skills with the ability to manage multiple priorities and deadlines This permanent Complaints Resolution Officer position is ideal for someone looking to join a customer-focused housing organisation where they can take ownership of complaints, influence service improvements and play a key role in delivering positive outcomes for residents. If you are interested in this Complaints Resolution Officer role, apply online now or contact Charlotte Sutton at (url removed) for more information.

Sheltered Housing Officer Location: Newham Hourly Rate: 18.92 per hour PAYE or 24.63 per hour Umbrella Contract: 3 months initially Are you passionate about supporting older people and vulnerable adults to live independently, safely and with dignity? We are looking for a compassionate, proactive and customer-focused Sheltered Housing Officer to join our dedicated Sheltered Housing Team. This is an incredibly rewarding role where you will provide practical and emotional support to residents, helping them maintain their independence while ensuring their health, wellbeing and safety needs are met. Working closely with residents, families, healthcare professionals and partner agencies, you will play a key role in creating supportive and thriving communities within our sheltered housing schemes. About the Role As a Sheltered Housing Officer, you will be responsible for delivering a high-quality housing support service to older, disabled and vulnerable residents across our sheltered housing schemes. You will build positive relationships with residents, carry out welfare checks, provide guidance on benefits and budgeting, respond to emergencies, and help maintain a safe and welcoming environment for all. The role involves working independently and requires a flexible approach to meet the needs of the service. Key Responsibilities Carry out regular welfare visits and wellbeing checks with residents. Monitor and update resident information using Telecare and housing management systems. Support residents with benefit applications, financial wellbeing and access to additional support services. Conduct inspections of tenanted and void properties and report repairs or tenancy breaches. Respond to emergency alarm activations and coordinate appropriate assistance. Support residents during illness, emergencies and difficult life events. Complete support plans, reviews, risk assessments and emergency evacuation plans. Promote health and safety compliance, including fire safety procedures. Encourage resident engagement through social activities and community events. Build effective partnerships with health professionals, social care teams, emergency services and community organisations. Maintain the security and smooth operation of sheltered housing schemes. Ensure communal areas remain clean, safe and welcoming. About You We're looking for someone who is resilient and committed to delivering excellent customer service. You will have: Essential Experience Experience working within a sheltered housing, supported housing or similar environment. Experience supporting vulnerable adults, older people or individuals with disabilities. Experience using computerised systems and Microsoft Office applications. Essential Skills Excellent communication and interpersonal skills. Strong administrative and record-keeping abilities with great attention to detail. Ability to work independently and manage competing priorities. Ability to handle sensitive situations with empathy, professionalism and discretion. Strong customer service skills and the ability to build relationships with people from diverse backgrounds. Confidence in responding calmly and effectively during emergencies. Personal Qualities Compassionate and empathetic approach. Professional and approachable manner. Ability to work well under pressure. Flexible and adaptable attitude. Apply Today If you are passionate about supporting older and vulnerable residents to live independently and want to make a meaningful contribution to your local community, we would love to hear from you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

About the Role Are you an experienced Housing Officer ready to make a visible difference across a busy general needs patch? This is a rewarding interim opportunity to take ownership of approximately 800 properties, build trusted relationships with residents and use your housing management expertise to resolve issues, strengthen communities and improve neighbourhood services. What You'll Be Doing • Build trusted resident relationships: Visit new tenants in their homes, explain tenancy conditions clearly, identify vulnerabilities or additional needs and create positive early engagement. • Be visible in the community: Maintain a strong presence through estate inspections, customer surgeries, home visits and proactive follow-up, helping residents feel listened to and supported. • Resolve complex tenancy issues: Manage a varied caseload including succession, assignment, discretionary rehousing, management transfers, tenancy breaches, illegal occupation and anti-social behaviour. • Drive service improvements: Carry out tenancy audits, PCFRAs/PEEPs and regular estate inspections, identifying opportunities to improve housing standards and working collaboratively with internal teams. • Support residents who need it most: Work closely with vulnerable tenants, make appropriate referrals and help ensure residents receive the right support at the right time. • Use your legal and enforcement expertise: Prepare and serve notices, including Notices Seeking Possession and Notices to Quit; prepare court cases, draft witness statements and represent in legal proceedings where required. Knowledge of the Housing Regulator's consumer standards and Awaab's Law is desirable. About You • Proven experience: At least two years' housing management experience, ideally within a general needs or social housing environment. • Confident communicator: Strong communication, negotiation and problem-solving skills, with the ability to manage sensitive, complex or challenging resident matters professionally. • Strong housing knowledge: A sound Understanding of tenancy management, anti-social behaviour legislation, enforcement processes and safeguarding principles. • Resident-focused mindset: Proactive, resilient and adaptable, with a genuine commitment to equality, diversity and inclusion and achieving positive outcomes for residents. Why Apply? This is a fantastic opportunity to step into a high-impact interim role where your decisions, judgement and resident-focused approach will make a real difference from day one. You'll join a busy housing service where your expertise will be valued, your work will be varied, and your contribution will directly support safer, stronger and better-managed communities. If you are ready to bring your housing management expertise to a role where you can have immediate impact, apply today to be considered. Diamond Blaque is acting as the employment business for this vacancy. We are committed to equality, diversity and inclusion and welcome applications from all suitably qualified candidates.

Temporary Resident/Customer Liaison Officer Location: Chester Contract: Temporary (4 months initially) Hours: Monday-Friday, 8:00am-4:30pm Rate: Flexible - dependent on experience The Role An exciting opportunity has arisen for an experienced Customer Liaison Officer to support projects across the Chester area. This role is initially offered on a 4 month temporary basis, with the possibility of extension. You will play a key role in resident engagement, acting as the main point of contact between customers, residents, and project teams to ensure works are delivered smoothly and professionally. The role will require travel between sites; candidates must have access to their own vehicle. Mileage expenses can be claimed. Key Responsibilities As a Resident/Tenant Liaison Officer, your duties will include: Leading resident and community engagement activities and building strong local relationships Communicating clearly with residents about upcoming works, timelines, and expectations Acting as the main point of contact for resident enquiries, concerns, and feedback Coordinating access arrangements to support project delivery Resolving access or resident-related issues promptly, escalating where appropriate Maintaining accurate records of communications, access agreements, and issue resolution Essential Requirements Previous experience in a face-to-face customer service role Ability to handle sensitive situations with professionalism and empathy Strong communication, resilience, and negotiation skills Proficient in Microsoft Office Full UK driving licence and access to a vehicle Desirable Experience Previous experience in a Customer Liaison Officer / Tenant Liaison Officer / Resident Liaison Officer role Experience working within the social housing sector What's on Offer Competitive pay, dependent on experience Mileage expenses for business travel Opportunity to work on meaningful community-focused projects Potential for contract extension or permanent employment If you're an experienced Resident Liaison Officer looking for a short-term opportunity with longer-term potential, we'd love to hear from you. Please apply with your up-to-date CV or call Jess on (phone number removed) Customer service, tenant liaison officer, resident liasion officer, customer liaison officer, social housing, property services, Chester, North West

Senior Resident Liaison Officer Location: North West Patch: Preston to Macclesfield, Birkenhead to Tameside Salary: 38,000 to 42,000 + car allowance Sector: Social Housing / Planned Maintenance We are working with a leading contractor within the social housing sector who is looking to appoint an experienced Senior Resident Liaison Officer to support a busy programme of works across the North West. This is a fantastic opportunity for an established RLO who is ready to step into a senior role, or an experienced Senior RLO who enjoys supporting teams, embedding processes and helping develop people. The Role As Senior Resident Liaison Officer, you will be responsible for supporting the delivery of resident engagement across a varied social housing workload, covering areas from Preston to Macclesfield and Birkenhead to Tameside . You will be overseeing and supporting a team of 2 - 5 Resident Liaison Officers , ensuring residents are kept fully informed throughout the works process and that a high level of customer care is maintained across all projects. A key part of the role will be embedding systems, improving ways of working and supporting the development of the RLO team. Key Responsibilities Supporting and managing a team of 2 to 5 Resident Liaison Officers Acting as the main point of escalation for resident queries, complaints and complex issues Ensuring residents receive clear, timely and accurate communication throughout planned works Embedding systems, processes and best practice across the RLO team Supporting the development, training and day-to-day performance of team members Liaising closely with site teams, contracts managers, clients and residents Monitoring customer satisfaction and helping to improve service delivery Ensuring all resident engagement activity is recorded accurately Supporting delivery across multiple locations within the North West The Ideal Candidate Previous experience as a Resident Liaison Officer, Senior RLO, Tenant Liaison Officer or similar Strong background within social housing, planned maintenance or refurbishment works Experience supporting or mentoring other RLOs would be highly beneficial Excellent communication and relationship-building skills Confident handling complaints, escalations and sensitive resident issues Strong organisational skills and the ability to manage a busy regional workload Comfortable travelling across the North West patch Full UK driving licence Apply If you are an experienced RLO looking to take the next step, or a Senior Resident Liaison Officer looking for a new opportunity across the North West, please apply today or call Jess on (phone number removed)

Housing and Resident Engagement Officer Watford, Hertfordshire Full-time Up to 33,000 + Benefits Are you passionate about delivering excellent resident services and creating positive communities? Sellick Partnership is collaborating with a growing housing and support provider seeking a proactive Housing & Resident Engagement Officer to join their team This is a varied and rewarding role where you'll act as the key link between residents, housing teams and support providers, ensuring residents feel heard, supported and engaged. As a Housing and Resident Engagement Officer your role will involve: Building positive relationships with residents across a portfolio of housing services Coordinating resident engagement activities, meetings and forums Managing complaints and compliments through to resolution Responding to reports of anti-social behaviour and working towards effective outcomes Supporting tenancy management activity, including warnings and possession processes Producing resident communications, newsletters and engagement materials Working closely with care providers, local authorities and partner agencies Maintaining accurate housing records and resident information Analysing resident feedback and performance data to identify service improvements About you: Experience within supported housing or working with vulnerable tenants Knowledge of housing legislation and tenancy law What's on Offer at this Housing organisation: Opportunity to make a genuine impact on resident experience Diverse role combining engagement, housing and community-focused responsibilities Supportive and collaborative working environment Career development opportunities within a growing organisation This opportunity would suit an experienced Housing Officer, Scheme Manager, Supported Housing Officer or Resident Services professional looking for a role with a broad remit across community engagement, tenancy support and resident wellbeing. If you are interested in working as Housing and Resident Liaison Officer, please click "apply now." For a confidential discussion, please contact Ebony Simpson at Sellick Partnership in the Derby Office today. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.

Visiting & Tenancy Sustainment Officer Location: Wembley, Brent (Site-Based Role) Rate: £20.08 per hour PAYE £26.44 per hour Ltd/Umbrella Contract: Ongoing Temporary Assignment Start Date: Immediate Start Available About the Role We are currently recruiting for an experienced Visiting & Tenancy Sustainment Officer to join a busy Housing team within a London Borough based in Brent . This is an excellent opportunity for a housing professional with a strong background in tenancy management, tenancy sustainment, resident engagement, and safeguarding. This role is primarily site-based , with extensive travel across the borough visiting council tenants in their homes. As such, candidates must hold a full driving licence and have access to a vehicle . There is only limited opportunity to work from home . As the face of the council, you will play a vital role in delivering outstanding resident-focused services, supporting vulnerable tenants, identifying risks, and helping residents sustain successful tenancies. Key Responsibilities Lead and deliver a programme of home visits to council tenants across Brent. Complete detailed tenancy visit assessments and prescribed data collection forms. Conduct dynamic risk assessments within residents' homes, identifying health and safety concerns, including fire risks and evacuation challenges. Identify and address issues relating to damp, mould, disrepair, and poor property conditions, referring cases to relevant teams as appropriate. Provide residents with advice and realistic expectations regarding repairs and maintenance issues. Identify and report suspected tenancy fraud or breaches of tenancy conditions. Promote fire safety awareness, including testing smoke alarms and carbon monoxide devices. Identify vulnerabilities, safeguarding concerns, abuse, neglect, or welfare risks and ensure appropriate referrals and support are in place. Essential Requirements Knowledge & Qualifications Strong understanding of social housing and housing management services. Knowledge of landlord responsibilities and safeguarding obligations. CIH Level 3 qualification (or above) or equivalent housing management experience. Knowledge of Health & Safety legislation, Fire Safety, Welfare and Employment issues. Understanding of GDPR and data protection requirements. Experience Previous experience working within a housing association, local authority, ALMO, or similar housing environment. Direct experience in a Visiting Officer, Tenancy Sustainment Officer, Housing Officer, Neighbourhood Officer, Resident Services Officer, or equivalent housing management role . Experience supporting vulnerable residents and managing complex tenancy issues. Experience carrying out home visits and resident assessments. Candidate Profile We are seeking a proactive and compassionate housing professional who can confidently work in residents' homes, identify support needs, manage risk, and deliver high-quality tenancy sustainment services. You will have a proven track record within social housing and be comfortable working independently across a designated patch. Please note: This role requires extensive travel across Brent and is predominantly site-based. Access to a car is essential, and home working opportunities are very limited.

Your new company An exciting opportunity has arisen for an experienced Housing Support Officer to join a busy housing team supporting vulnerable individuals and helping them to sustain successful tenancies. Your new role You will work closely with tenants and partner agencies to provide high-quality housing support, empowering service users to live independently and maintain stable accommodation. This is a varied role where no two days are the same. Provide person-centred housing support to tenants with a range of needs. Assist individuals in developing independent living skills and sustaining tenancies. Support service users with budgeting, benefit applications and accessing relevant services. Conduct regular visits, assessments and support reviews. Liaise with internal teams and external agencies, including health, social work and support providers. Maintain accurate case records and support plans. Identify and manage tenancy-related risks, making referrals where required. Promote positive outcomes and encourage service user engagement. What you'll need to succeed Previous experience with housing support, homelessness, supported housing or tenancy sustainment. Strong knowledge of housing legislation and support services. Experience working with vulnerable individuals and complex needs. Excellent communication and relationship-building skills. Ability to manage a caseload and prioritise competing demands. Confident working independently and as part of a team. PVG Full driving licence desirable. What you'll get in return Competitive hourly rate Immediate start available Opportunity to make a genuine impact within the local community Valuable experience within a respected public sector organisation Potential contract extension What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

I'm currently recruiting for an experienced Tenancy and Estate Management Officer to join a well-established Local Authority on an initial 6-month contract . This is an excellent opportunity to join a busy Housing Management team, delivering a customer-focused tenancy and neighbourhood management service while working closely with residents and partner agencies to create sustainable tenancies and thriving communities. Key Responsibilities: Manage a designated patch, providing comprehensive tenancy and neighbourhood management services. Investigate and resolve tenancy breaches. Carry out tenancy sign-ups, accompanied viewings and ensure new tenants understand their tenancy responsibilities. Support tenants with rent payment expectations and signpost or assist with Housing Benefit and Universal Credit applications where appropriate. Manage tenancy changes, including successions, assignments and mutual exchanges. Conduct estate inspections, working alongside internal teams to improve neighbourhood standards and resolve environmental issues. Work collaboratively with internal departments and external agencies to support vulnerable residents and promote tenancy sustainment. Identify safeguarding concerns and make appropriate referrals in line with safeguarding procedures. Encourage resident engagement and support community involvement initiatives. Maintain accurate case records and contribute to achieving service performance targets. Requirements: Previous experience working as a Housing Officer, Neighbourhood Officer or Tenancy Management Officer within a Local Authority, Housing Association or similar social housing environment. Experience managing tenancy breaches, anti-social behaviour cases and general housing management issues. Good understanding of housing legislation, tenancy management and safeguarding responsibilities. Excellent communication and customer service skills with the ability to manage challenging situations professionally. Experience working with partner agencies to deliver positive outcomes for residents. Full UK Driving Licence. If you're an experienced Housing Officer looking for your next contract opportunity, I'd be keen to discuss the role with you. Please apply today or get in touch for more information.

4Recruitment Services are seeking to recruit a Community Housing Officer for our client based in Dudley. Purpose of Role: To deliver a community focussed tenancy and estates management service, highly visible to tenants, residents and other stakeholders. To directly manage tenancies in a specified patch within a defined geographical area, working closely with other Housing and Communities teams, other Council Departments and other agencies to provide responsive services to customers create attractive, well maintained, safer estates. To support individual households to maintain their tenancies in a suitable and effective manner through the direct delivery of service and the commissioning of work through other teams / services. Duties include: Manage a designated housing patch, acting as the main frontline contact for tenants and residents on tenancy and estate management matters. Provide advice, guidance, and support to customers in line with tenancy agreements, policies, and procedures. Manage tenancy compliance, including home visits, tenancy reviews, estate inspections, and proactive estate management. Investigate and respond to customer enquiries, complaints, compliments, and service issues promptly and effectively. Identify and manage breaches of tenancy conditions, including anti-social behaviour, taking appropriate enforcement action where required. Work with vulnerable residents and manage complex cases, coordinating support from relevant teams and external agencies to help sustain tenancies. Carry out estate walkabouts and inspections, identifying health and safety concerns, repairs, environmental issues, and improvements required. Support residents through challenging circumstances, including domestic abuse, bereavement, relationship breakdown, and changes in health or personal circumstances. Promote resident involvement and community engagement by building positive relationships with tenants, resident groups, local stakeholders, and partner agencies. Work collaboratively with colleagues and external organisations to improve neighbourhoods and enhance the customer experience. Essential Requirements: Previous experience within housing, tenancy management, estate management, or a similar customer-focused role. Knowledge and understanding of tenancy agreements, housing policies, procedures, and relevant legislation. Experience of managing tenancy issues, including anti-social behaviour, tenancy breaches, and complex casework. Experience of undertaking home visits, estate inspections, and working within local communities. Full UK driving licence and access to a vehicle is essential, as the role requires travel across a designated housing patch. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)

We are recruiting on behalf of a large and established Midlands-based housing association for experienced Housing Officer to join their team on an initial temporary contract, with the potential to extend. This Housin Officer role offers an excellent opportunity for a housing professional to support safe, well-managed communities through effective estate management, tenant engagement and proactive interventions. Key Responsibilities of a Housing Officer: Manage an allocated housing patch, carrying out estate inspections and identifying issues affecting residents and properties. Monitor communal areas and ensure health, safety and estate standards are maintained. Address estate-related issues including fly-tipping, pest control, cleaning, grounds maintenance and environmental concerns. Build positive relationships with tenants and support tenancy sustainment. Carry out property visits, home checks and inspections where required. Respond to housing condition concerns including damp, mould and property-related issues. Support building safety requirements, fire safety actions and emergency response processes. Work with internal teams, contractors, Local Authorities, Police and external agencies to resolve community issues. Maintain accurate records and update housing management systems. Support temporary moves and alternative accommodation arrangements where required. To be successful as a Housing Officer you will need: Previous experience in housing management, estates, tenancy management, homelessness, property services or a similar role. Experience working directly with tenants and managing housing-related issues. Knowledge of housing legislation, tenancy management and regulatory requirements. Experience dealing with estate inspections, ASB, environmental issues or complex tenant situations. Strong communication and relationship-building skills. Ability to manage a busy patch independently and prioritise competing demands. Good IT and administration skills, including experience using housing or case management systems. Full UK driving licence and ability to travel across Birmingham and the wider West Midlands. Knowledge and experience of working with Awaab's law and Housing Ombudsmen code. Experience with Northgate or similar housing systems is desirable but not essential. What's on offer: Temporary contract initially for 2 months, with potential extension. 35 hours per week, Monday to Friday. Hybrid working with a combination of home working, office attendance and regular patch visits. Locations covered include Birmingham and surrounding areas such as Wolverhampton, Halesowen and West Bromwich. If this Housing Officer role is of interest, please apply or contact (url removed)

Tenancy Sustainment Officer - Fixed term for 12 months Stronger tenancies. Stronger communities. About the Role This is a role where you will put customers at the heart of every decision. Provide meaningful support, clear guidance, and access to the right services helping residents build stable, successful tenancies and better quality lives. Drive tenancy sustainment through proactive intervention, partnership working, and a one-business approach. Support organisational goals while improving outcomes for customers across PCH estates. This role is subject to a satisfactory enhanced DBS check. What you'll do: Deliver intensive, hands-on housing management support to vulnerable tenants, helping them sustain successful tenancies. Work proactively with customers at risk (e.g. anti-social behaviour, tenancy breaches, or disengagement) to rebuild relationships, improve communication, and resolve issues. Assess needs and create tailored support plans, coordinating with Housing Officers and partner agencies to achieve positive, sustainable outcomes. Provide practical advice and life skills support, including managing a home, accessing benefits, digital inclusion, employment, and training opportunities. Collaborate with internal teams and external services (local authorities, charities, health and support providers) to deliver a joined-up, customer-focused tenancy sustainment service. Our ideal candidate for this role is someone who: Proven experience supporting vulnerable individuals, ideally within social housing or a support-focused environment. Strong communication and resilience, with the ability to handle challenging situations confidently (face-to-face, phone, and written). Experience assessing risk and needs, and delivering effective one-to-one support to achieve positive outcomes. Ability to work collaboratively with partner agencies, alongside strong advocacy and negotiation skills. Organised and self-motivated, with the ability to manage your own workload, prioritise effectively, and maintain accurate records. About Plymouth Community Homes We are the city s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we re aiming to grow, to provide more people with high-quality, affordable homes to rent and buy. With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes. What we can offer you: Flexible working opportunities including flexi-time and hybrid working Free, fully equipped onsite gym and changing facilities. The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option Free Employee Assistance programme, including free counselling Free annual flu vaccination Cycle to Work scheme We support digital working with modern devices/smart phones It's fun to work here- we have dress down Fridays, company quizzes, and lots of charity events throughout the year Our modern and spacious offices are right on a bus route, and just three miles from the city centre We get a daily visit from a local food van, and within walking distance to local Crownhill shops, Warrens, M&S Foodhall, Co-op, Starbucks and Tim Hortons To Apply: Please use the link below to access our website and submit your application for the Tenancy Sustainment Officer position: Plymouth Community Homes Jobs Search here for your perfect career - Job Information Apply for Tenancy Sustainment Officer For an informal discussion about this role, please contact Becky Dacre, Operations Manager Supported Housing & Safeguarding on (phone number removed) This post is not suitable for job share. Shortlisting Date: 11th August 2026 Interview Date: 19th and 20th August If you are a permanent PCH employee applying for a secondment, please ensure that your line manager supports your application. If you are a fixed term employee and are successful, you will be offered this role on a fixed term contract. If you are an apprentice, please ensure that you make the Learning & Development team aware that you intend to apply for this position. We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background. Living and Working in Plymouth

Are you passionate about making a real difference in people's lives? Are you looking for a new role in a dynamic housing organisation, where you are empowered to shape your own patch and bring ideas to life. At Black Country Housing Group our values are not just a set of words but are at the heart of the way our organisation works and how our colleagues interact in their day-to-day activities. If you share this ethos, you will thrive at BCHG. Learn more about who we are and what we do at Careers Black Country Housing Group We have a fantastic opportunity for a generic Housing Officer ( known internally as Customer Relations Manager/CRM ) to join us on a full time, permanent contract in return for a competitive salary of £38,364.73 per annum. Background to Post: We are looking for someone who genuinely cares about people and communities and has a passion supporting others, solving problems and delivery excellent customer services. We are looking for someone who has good knowledge and skills of working in housing management that is able to hit the ground running, you will have a minimum of 2 years' experience working in a similar role in the housing sector. You will need a full UK driving license and your own vehicle as 80% of the week will be spent out on our estates completing home visits (annual property visit, rent arrears, anti-social behaviour, estate inspections). Mileage allowance can be claimed for any travel when visiting our customers. Standard DBS Check Required Specific tasks of the role include, but are not limited to: To provide comprehensive housing management services within a defined geographical area of approx. 255 units. This will include but not limited to: Management of rent and service charge payments and arrears Management of voids & lettings to achieve void turnaround Tenancy management including nuisance & anti-social To resolve queries and complaints from residents in a timely and responsive manner To offer advice and support to any customer to help sustain their tenancy To promote and support resident engagement activities To develop neighbourhood plans and build local partnerships To meet with all residents in the area at least twice per year including shared ownership customers. To market homes within their area ensuring a waiting list is maintained for all properties To offer advice and support to all residents to assist them in meeting their obligations to pay their rents and service charges on time. To resolve queries and complaints from residents in a timely and responsive manner To resolve resident queries with regard to repairs and maintenance ensuring that contractors meet the needs of residents and their contractual responsibilities Skills and Experience required: Must have housing experience of tenant and social housing Knowledge of best practice in one of estate management, income management or tenant support Knowledge of housing law and awareness of current housing issues Seeks ways to bring improvements in the way that work is done Communicates effectively, listens sensitively, adapts to audience and fosters effective communication with others The post holder will be subject to an enhanced DBS disclosure check and a six-month probation period Customer Services or Housing Qualification required Why Join Us? At BCHG, we're more than just a housing provider. We are a team that cares deeply about the people we serve and the colleagues we work with. 28 Days Annual leave per year (pro rata), plus bank holiday entitlements - so you can have a well-earned rest Hybrid Working Opportunities - helping you to work in the most effective way for you Staff recognition scheme - because hard work doesn't go unnoticed 100% Annual Attendance Reward - to reward you for being there for our customers Annual Pay Review - ensuring your pay reflects what's happening in the market Access to an Employee Assistance Programme which provides free, confidential support in health, wellbeing, financial and legal matters - because sometimes, we all need a helping hand Life assurance - In case the worst should happen A broad learning and development programme - to help you be the best that you can be Access to an attractive contributory pension scheme - giving you peace of mind about life after work. About us: With over 2,200 homes across the Black Country and Birmingham, as well as a purpose-built Residential Care Home, we are deeply committed to supporting our local communities. Through our career development, training, and employment services, we help individuals achieve their aspirations. Since our founding in 1974, we've significantly expanded both the number of homes we manage and the range of housing-related services we provide. Each year, we positively impact the lives of thousands of customers. At Black Country Housing Group, our values are more than just words-they shape the way we operate and how our colleagues interact daily. We're dedicated to the growth and well-being of our team, earning Gold recognition from Investors in People. We are also honoured to have received the Gold Award from the Armed Forces Covenant for our ongoing support of veterans and their families. As a Disability Confident Employer, we continuously strive to create a more inclusive workplace. We are proud to promote equal opportunities and welcome applications from all backgrounds, including those of different ages, disabilities, genders, sexual orientations, races, religions, and marital statuses. Reasonable adjustments will be made available if required during the interview process. If this sounds like the right fit for you, we encourage you to join our friendly and dedicated team at BCHG! Closing Date: 7th November 2025 Interview dates - Week commencing 17th November 2025 Please note that we reserve the right to close the advert earlier than the stated closing date where we receive a high volume of applications. If you have any questions about this vacancy, or require any reasonable adjustments to support your application, please get in touch with our HR team via who will be happy to assist.