Recovery Claims Handler

Location: Remote

Payrate: 13.39 per hr.

Working Days & hrs: 40hrs per week (Monday - Friday, 08:30-17:00 (1 hour unpaid lunch break

Contract: 3 Month (Possibility of extension)

Job Description Summary:

As a Recovery Claims Handler you will be committed to provide our customers with a world-class claims service by ensuring that their claims are assessed quickly and services monitored effectively to support them in their claim journey.

You will be responsible for monitoring a portfolio of active hires on non-fault claims, ensuring that all duration is justified whilst keeping our customers updated and maintaining all expectations. You will need to liaise with repairers, underwriting insurers and third-party insurers to ensure a successful recovery of all claims costs.

Responsibilities:

1. Keeping customers updated on progression of their vehicle damage claim and hire car.
2. Ensuring hire durations are managed in a way which is able to be justified, both in duration and through accurate recording of information.
3. Liaising with repairs and insurers on the progress of vehicle damage and provision of hire car.
4. Recording accurately your management of active hire to recovery all Accident Assist costs.
5. Validating all relevant cover is in force for a claim and identifying possible fraudulent claim markers to be referred for investigation.
6. Treating our customers fairly and ensure that the customer receives world class customer service in according with industry and professional guidelines.
7. Supporting cost, service and process efficiency projects across the team, as well as having the opportunity to get involved in departmental projects.

If shortlisted, a recruiter from the team will contact you within 24-48 hours for an initial discussion. The call will come from a Manchester number (either 0161 or 161).

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.