This role is responsible for leading the global strategy, delivery and continuous improvement of Conversational Channels, shaping effortless, modern luxury digital conversational experiences. The role spans technology, people and process, driving innovation across channels (including generative and agentic AI), building scalable global capabilities, and embedding a culture of curiosity, learning and continuous improvement. Key Accountabilities & Responsibilities: Strategy & Vision: Own and lead the global vision, strategy and capability roadmap for Conversational Channels. Define future-state Conversational Channel capabilities, including generative and agentic AI use cases. Delivery & Execution: Lead global development, launch and optimisation of chat, WhatsApp, and other messaging and AI-enabled experiences. Lead Conversational innovation across generative and agentic AI, transitioning from assisted service to autonomous, brand safe and value generating client and agent experiences. Create and maintain the global Conversational delivery roadmap and integrated backlog. Ensure delivery governance, prioritisation and risk management. Provide day-to-day leadership and direction to strategic technology and delivery partners, ensuring outcomes align to standards, brand expectations and delivery commitments People & Ways of Working: Lead and inspire x1 direct report and a development team (x6 FTE) Work in collaboration with global and market cross-functional teams Data, Insight & Performance: Own global Conversational reporting requirements and the development and enablement of performance frameworks. Enable data-led continuous improvement across markets. Culture, Inclusion & Advocacy: Champion inclusive and accessible customer experiences. Contribute to CX communities, knowledge sharing and cultural initiatives. Skills & Experience: Experience in global digital product ownership or transformation roles. Strong understanding of conversational platforms and AI-enabled CX. Proven ability to deliver complex, multi-market initiatives. Personal Attributes: Client-obsessed and outcome focused. Strategic thinker with hands-on delivery capability. Strong advocate for inclusion and ethical AI. Additional information: THIS POSITION IS CONFIRMED INSIDE IR35 Maternity cover Must be eligible to work in the UK 40 Hours Per Week (Full and part time applications will be considered for this position) If you are interested in this role and have the skills and experience required Apply Now!
Aug 12, 2026
Contractor
This role is responsible for leading the global strategy, delivery and continuous improvement of Conversational Channels, shaping effortless, modern luxury digital conversational experiences. The role spans technology, people and process, driving innovation across channels (including generative and agentic AI), building scalable global capabilities, and embedding a culture of curiosity, learning and continuous improvement. Key Accountabilities & Responsibilities: Strategy & Vision: Own and lead the global vision, strategy and capability roadmap for Conversational Channels. Define future-state Conversational Channel capabilities, including generative and agentic AI use cases. Delivery & Execution: Lead global development, launch and optimisation of chat, WhatsApp, and other messaging and AI-enabled experiences. Lead Conversational innovation across generative and agentic AI, transitioning from assisted service to autonomous, brand safe and value generating client and agent experiences. Create and maintain the global Conversational delivery roadmap and integrated backlog. Ensure delivery governance, prioritisation and risk management. Provide day-to-day leadership and direction to strategic technology and delivery partners, ensuring outcomes align to standards, brand expectations and delivery commitments People & Ways of Working: Lead and inspire x1 direct report and a development team (x6 FTE) Work in collaboration with global and market cross-functional teams Data, Insight & Performance: Own global Conversational reporting requirements and the development and enablement of performance frameworks. Enable data-led continuous improvement across markets. Culture, Inclusion & Advocacy: Champion inclusive and accessible customer experiences. Contribute to CX communities, knowledge sharing and cultural initiatives. Skills & Experience: Experience in global digital product ownership or transformation roles. Strong understanding of conversational platforms and AI-enabled CX. Proven ability to deliver complex, multi-market initiatives. Personal Attributes: Client-obsessed and outcome focused. Strategic thinker with hands-on delivery capability. Strong advocate for inclusion and ethical AI. Additional information: THIS POSITION IS CONFIRMED INSIDE IR35 Maternity cover Must be eligible to work in the UK 40 Hours Per Week (Full and part time applications will be considered for this position) If you are interested in this role and have the skills and experience required Apply Now!
Head of Learning & Development Location: Reading, Berkshire (Hybrid working available) Salary: £48,000-£50,000 + Performance-Related Pay Hours: Full-time, Monday-Friday We are seeking an experienced and passionate Head of Learning & Development to lead the design, delivery and continuous improvement of a diverse portfolio of training and development programmes. This is a senior role for a learning professional who can combine strategic oversight with hands-on delivery, ensuring high-quality learning experiences for a wide range of audiences and stakeholders. The Role Reporting to senior leadership, you will be responsible for managing and developing a programme of training events, learning resources and professional development activity. You will: Lead the learning and development function and support the wider development team Oversee the planning, coordination and delivery of training programmes and events Develop engaging learning content across digital and traditional formats Deliver workshops, training sessions and masterclasses Manage relationships with key clients, partners, suppliers and collaborators Monitor performance through reporting, evaluation and feedback Use insights and data to continually improve learning programmes Coordinate networks of mentors, ambassadors and subject matter experts Work closely with senior stakeholders to achieve organisational objectives About You You will be an experienced learning and development professional with a proven ability to design, deliver and evaluate impactful training programmes. You will have: Experience managing multi-strand learning and events programmes Strong stakeholder and relationship management skills Experience creating engaging learning materials and resources Confidence facilitating training sessions and workshops Excellent written and verbal communication skills A proactive approach with strong organisational and prioritisation skills A continuous improvement mindset Experience using Microsoft Office, particularly Excel and PowerPoint Familiarity with CRM systems or the ability to learn new systems quickly The ability to work independently while contributing effectively as part of a team A willingness to travel across the UK when required Desirable Experience It would be advantageous if you have: Experience supporting career transition, entrepreneurship or business development programmes Experience working with community, education or professional development initiatives Previous military or emergency service experience A passion for supporting individuals to achieve their goals If you are interested apply directly or call
Aug 12, 2026
Full time
Head of Learning & Development Location: Reading, Berkshire (Hybrid working available) Salary: £48,000-£50,000 + Performance-Related Pay Hours: Full-time, Monday-Friday We are seeking an experienced and passionate Head of Learning & Development to lead the design, delivery and continuous improvement of a diverse portfolio of training and development programmes. This is a senior role for a learning professional who can combine strategic oversight with hands-on delivery, ensuring high-quality learning experiences for a wide range of audiences and stakeholders. The Role Reporting to senior leadership, you will be responsible for managing and developing a programme of training events, learning resources and professional development activity. You will: Lead the learning and development function and support the wider development team Oversee the planning, coordination and delivery of training programmes and events Develop engaging learning content across digital and traditional formats Deliver workshops, training sessions and masterclasses Manage relationships with key clients, partners, suppliers and collaborators Monitor performance through reporting, evaluation and feedback Use insights and data to continually improve learning programmes Coordinate networks of mentors, ambassadors and subject matter experts Work closely with senior stakeholders to achieve organisational objectives About You You will be an experienced learning and development professional with a proven ability to design, deliver and evaluate impactful training programmes. You will have: Experience managing multi-strand learning and events programmes Strong stakeholder and relationship management skills Experience creating engaging learning materials and resources Confidence facilitating training sessions and workshops Excellent written and verbal communication skills A proactive approach with strong organisational and prioritisation skills A continuous improvement mindset Experience using Microsoft Office, particularly Excel and PowerPoint Familiarity with CRM systems or the ability to learn new systems quickly The ability to work independently while contributing effectively as part of a team A willingness to travel across the UK when required Desirable Experience It would be advantageous if you have: Experience supporting career transition, entrepreneurship or business development programmes Experience working with community, education or professional development initiatives Previous military or emergency service experience A passion for supporting individuals to achieve their goals If you are interested apply directly or call
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. The Fraud Prevention Centre (FPC) is a strategic capability within HMRC Security, designed to safeguard customers and the organisation against identity-related fraud and emerging threats. Its mission is built on three interconnected pillars: Protection, Detection, and Response, all underpinned by advanced threat intelligence and customer support. The Centre operates across multiple functional areas, including Proactive Protection, Customer Support & Response, and Strategy & Advisory, to deliver a holistic approach to fraud prevention. Our team is rapidly growing as we invest in new technologies and capabilities, and we are in search of enthusiastic individuals who can help us in achieving our mission. We are continually improving the service we give to our customers and, in line with this, we are creating a new response and management team within the HMRC Fraud Prevention Centre. Job description This role sits within HMRC's Fraud Prevention Centre (FPC) directorate and is part of the Government Digital and Data Profession. As an Identity, Verification and Authentication (IDVA) Service Control Manager, you will lead HMRC's technical response to fraud and risk threats, ensuring interventions are timely, proportionate, and effective. You will work across multiple business areas, combining analytical insight, operational leadership, and strategic thinking to protect HMRC's services and customers. This is a fast-paced role requiring adaptability, collaboration, and a commitment to continuous improvement. Person specification Analyse risk intelligence and emerging threats to prioritise interventions, recommend escalation routes for high-risk incidents, and inform strategic decisions. Manage aspects of the incident response cycle, from identification and prioritisation through facilitation and resolution. Maintain awareness of fraud trends and identity threats, contributing to HMRC's capability to anticipate and mitigate risks. Produce clear, actionable reports and briefings for senior stakeholders, translating technical detail into strategic insights. Build strong relationships internally and externally to enable effective collaboration during incidents and intervention campaigns. Support continuous improvement and performance monitoring, identifying opportunities to strengthen HMRC's compliance approach and governance frameworks. Apply project management skills to coordinate multi-team interventions effectively and manage the delivery into live. Essential Criteria Candidates must demonstrate the following skills and experience, aligned to the GDaD capability framework: Ability to analyse complex fraud risk data, identify patterns, and prioritise interventions using structured frameworks. Strong influencing and communication skills, with experience translating technical detail into actionable insights for senior stakeholders. Knowledge of fraud prevention methods, identity fraud trends, and emerging threats. Experience applying governance frameworks and risk appetite principles in technical decision-making. Familiarity with fraud analytics tools and their application in operational contexts. Experience in leading multiple projects, demonstrating project management skills to coordinate multi-team interventions effectively. Ability to work at pace in a dynamic environment, adapting to changing priorities and resource constraints. Knowledge and experience with Identity and Access Management (IAM) services and IAM standards. Desirable Criteria Counter Fraud Profession accreditation or equivalent. Experience in policy or legal frameworks relevant to fraud prevention. Certification in project management or risk management. Additional Security information This role requires the successful candidate to hold or be willing to obtain Security Clearance prior to taking up the post. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Benefits Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths and Experience. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history, previous skills and experience and qualifications. A 1000-word Personal Statement to demonstrate Essential Criteria and Person Specification as outlined in the advert. Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on the CV. At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, you will be assessed on Strength based questions. This is an example of a Strengths-based question: "It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?" There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well. Interviews will take place via video link. Sift and interview dates to be confirmed. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form . click apply for full job details
Aug 11, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. The Fraud Prevention Centre (FPC) is a strategic capability within HMRC Security, designed to safeguard customers and the organisation against identity-related fraud and emerging threats. Its mission is built on three interconnected pillars: Protection, Detection, and Response, all underpinned by advanced threat intelligence and customer support. The Centre operates across multiple functional areas, including Proactive Protection, Customer Support & Response, and Strategy & Advisory, to deliver a holistic approach to fraud prevention. Our team is rapidly growing as we invest in new technologies and capabilities, and we are in search of enthusiastic individuals who can help us in achieving our mission. We are continually improving the service we give to our customers and, in line with this, we are creating a new response and management team within the HMRC Fraud Prevention Centre. Job description This role sits within HMRC's Fraud Prevention Centre (FPC) directorate and is part of the Government Digital and Data Profession. As an Identity, Verification and Authentication (IDVA) Service Control Manager, you will lead HMRC's technical response to fraud and risk threats, ensuring interventions are timely, proportionate, and effective. You will work across multiple business areas, combining analytical insight, operational leadership, and strategic thinking to protect HMRC's services and customers. This is a fast-paced role requiring adaptability, collaboration, and a commitment to continuous improvement. Person specification Analyse risk intelligence and emerging threats to prioritise interventions, recommend escalation routes for high-risk incidents, and inform strategic decisions. Manage aspects of the incident response cycle, from identification and prioritisation through facilitation and resolution. Maintain awareness of fraud trends and identity threats, contributing to HMRC's capability to anticipate and mitigate risks. Produce clear, actionable reports and briefings for senior stakeholders, translating technical detail into strategic insights. Build strong relationships internally and externally to enable effective collaboration during incidents and intervention campaigns. Support continuous improvement and performance monitoring, identifying opportunities to strengthen HMRC's compliance approach and governance frameworks. Apply project management skills to coordinate multi-team interventions effectively and manage the delivery into live. Essential Criteria Candidates must demonstrate the following skills and experience, aligned to the GDaD capability framework: Ability to analyse complex fraud risk data, identify patterns, and prioritise interventions using structured frameworks. Strong influencing and communication skills, with experience translating technical detail into actionable insights for senior stakeholders. Knowledge of fraud prevention methods, identity fraud trends, and emerging threats. Experience applying governance frameworks and risk appetite principles in technical decision-making. Familiarity with fraud analytics tools and their application in operational contexts. Experience in leading multiple projects, demonstrating project management skills to coordinate multi-team interventions effectively. Ability to work at pace in a dynamic environment, adapting to changing priorities and resource constraints. Knowledge and experience with Identity and Access Management (IAM) services and IAM standards. Desirable Criteria Counter Fraud Profession accreditation or equivalent. Experience in policy or legal frameworks relevant to fraud prevention. Certification in project management or risk management. Additional Security information This role requires the successful candidate to hold or be willing to obtain Security Clearance prior to taking up the post. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Benefits Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths and Experience. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history, previous skills and experience and qualifications. A 1000-word Personal Statement to demonstrate Essential Criteria and Person Specification as outlined in the advert. Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on the CV. At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, you will be assessed on Strength based questions. This is an example of a Strengths-based question: "It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?" There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well. Interviews will take place via video link. Sift and interview dates to be confirmed. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form . click apply for full job details
With around 550,000 employees in 55,000 client locations in 30+ countries Compass Group has a broad and diverse footprint. The decentralised operating model is considered a competitive advantage enabling a client-oriented culture with innovation at the front line. This stimulates creativity and to support this the group builds and aligns appropriate operating frameworks, solutions and leads on best practice sharing. Our Group leadership team is motivated to create significant advantage using digital & data solutions in both front and back of house, which leads to our desire to strengthen group-wide technology and data capabilities across key strategic pillars to drive significant Growth & Performance commercial outcomes. Role Purpose: The Procurement & Corporate Solutions Manager is responsible for supporting the end-to-end lifecycle of the Procurement & Corporate Digital, AI and Analytical Solutions and Products. You will work closely with various business stakeholders, 3rd party vendors, and technical teams, to assist in defining and delivering to Procurement & Corporate Solutions vision, strategy, and roadmaps. This role combines strategic vision with hands-on delivery, ensuring solutions are secure, scalable, accessible, and aligned with meet business needs, maximising solution value. Strong management and analytics skills and clear communication are essential for this role, along with the ability to build sustainable and productive working relationships with Group business, market and solutions colleagues. Key Accountabilities: • Solution Strategy and Vision: Developing and communicating a clear vision and strategy that aligns with the Compass goals, business and market needs for the Procurement & Corporate Solutions Portfolio • Solution Development and Roadmap: Collaborating with cross-functional teams (business, key Markets, Group stakeholders, delivery engineering, partners) to define requirements, prioritize features, and manage the solution development lifecycle. • Data & AI Solution Architecture & Governance: Follow the strategic direction for Group and International Region data and AI tech architecture, providing technology thought leadership and establishing best practices. Follow data governance, quality, security, and privacy standards for all data and AI initiatives. Ensure solutions are designed to scale and share among markets and define the required resources to support each solution through its lifecycle. Collaborate with the Solutions Data Platform team to ensure standards are deployed and adhered to. • Solutions DevOps: Oversee the solution development process, from ideation to launch to operations, ensuring that solutions are delivered on time and within budget. • Stakeholder Management: Engaging with Procurement & Corporate stakeholders across business, key Markets, Group stakeholders, including customers, sales teams, executives, and partners, to gather feedback and ensure alignment on solution goals and progress. • Performance Monitoring and Optimization: Define and track key performance indicators (KPIs) to measure success and track solutions performance to make data-driven decisions to optimize the solutions and improve value delivered. • Market Research and Analysis: Conducting market research to understand customer needs, competitive landscape, and industry trends to inform solution decisions. Role Scope: • Procurement & Corporate Solution Strategy: Responsible for defining the solution strategy, roadmap, and features to achieve company's goals, business priorities and market opportunities • Solution & Product Development: Drive the development of Procurement & Corporate solutions by working closely with product owners, engineering and architecture teams to ensure that the solutions meets business needs goals. • Feature prioritisation: Prioritise solution and product features and enhancements based on user feedback and business objectives in line with strategy. • Customer and Market Insights: Gather and analyse customer and market insights to make informed decisions about solution features and development improvements. • Cross-functional Collaboration: Collaborating with various teams across the organization to ensure that solutions are developed and launched successfully • Stakeholder Management: Engage with Group, Market, and Business stakeholders to gather feedback and ensure alignment on Procurement & Corporate solutions strategic goals. • Continuous Improvement: Gather feedback from users and stakeholders to continuously improve Procurement & Corporate solutions features and performance. Expected Role KPIs • Procurement & Corporate Solutions portfolio delivery in line with commitments - time, quality and value • Stakeholder satisfaction levels and solutions adoption • Solutions capabilities uplift Skills, Knowledge & Experience Core Skills & Knowledge: • Good understanding of digital, data & AI value opportunities in large corporations • Good understanding of Procurement and Corporate Finance & Performance processes • Ability to inspire cross-functional teams to achieve common goals. • Strong analytical, problem-solving, and decision-making skills. • Deep understanding of business needs and a passion for delivering exceptional digital experiences. • Clear communications capability to hold an audience and influence change • Practical and pragmatic individual who can help demystify the complex world of data, digital & AI • Confident self-starter with both short term delivery and strategic focus • Adapts leadership style to stakeholder group, whilst remaining authentic • Ability to manage multiple priorities at once Functional Skills & Experience: • FTSE 100 / Fortune 500 or similar experience with graduate level education • Good working knowledge of digital, data & analytics & AI technologies and cloud platforms • Very strong product and project management experience • Strong experience in agile and devops delivery - experience of using Azure, Fabric, Data Platform& DevOps preferred • Experience in d
Aug 11, 2026
Full time
With around 550,000 employees in 55,000 client locations in 30+ countries Compass Group has a broad and diverse footprint. The decentralised operating model is considered a competitive advantage enabling a client-oriented culture with innovation at the front line. This stimulates creativity and to support this the group builds and aligns appropriate operating frameworks, solutions and leads on best practice sharing. Our Group leadership team is motivated to create significant advantage using digital & data solutions in both front and back of house, which leads to our desire to strengthen group-wide technology and data capabilities across key strategic pillars to drive significant Growth & Performance commercial outcomes. Role Purpose: The Procurement & Corporate Solutions Manager is responsible for supporting the end-to-end lifecycle of the Procurement & Corporate Digital, AI and Analytical Solutions and Products. You will work closely with various business stakeholders, 3rd party vendors, and technical teams, to assist in defining and delivering to Procurement & Corporate Solutions vision, strategy, and roadmaps. This role combines strategic vision with hands-on delivery, ensuring solutions are secure, scalable, accessible, and aligned with meet business needs, maximising solution value. Strong management and analytics skills and clear communication are essential for this role, along with the ability to build sustainable and productive working relationships with Group business, market and solutions colleagues. Key Accountabilities: • Solution Strategy and Vision: Developing and communicating a clear vision and strategy that aligns with the Compass goals, business and market needs for the Procurement & Corporate Solutions Portfolio • Solution Development and Roadmap: Collaborating with cross-functional teams (business, key Markets, Group stakeholders, delivery engineering, partners) to define requirements, prioritize features, and manage the solution development lifecycle. • Data & AI Solution Architecture & Governance: Follow the strategic direction for Group and International Region data and AI tech architecture, providing technology thought leadership and establishing best practices. Follow data governance, quality, security, and privacy standards for all data and AI initiatives. Ensure solutions are designed to scale and share among markets and define the required resources to support each solution through its lifecycle. Collaborate with the Solutions Data Platform team to ensure standards are deployed and adhered to. • Solutions DevOps: Oversee the solution development process, from ideation to launch to operations, ensuring that solutions are delivered on time and within budget. • Stakeholder Management: Engaging with Procurement & Corporate stakeholders across business, key Markets, Group stakeholders, including customers, sales teams, executives, and partners, to gather feedback and ensure alignment on solution goals and progress. • Performance Monitoring and Optimization: Define and track key performance indicators (KPIs) to measure success and track solutions performance to make data-driven decisions to optimize the solutions and improve value delivered. • Market Research and Analysis: Conducting market research to understand customer needs, competitive landscape, and industry trends to inform solution decisions. Role Scope: • Procurement & Corporate Solution Strategy: Responsible for defining the solution strategy, roadmap, and features to achieve company's goals, business priorities and market opportunities • Solution & Product Development: Drive the development of Procurement & Corporate solutions by working closely with product owners, engineering and architecture teams to ensure that the solutions meets business needs goals. • Feature prioritisation: Prioritise solution and product features and enhancements based on user feedback and business objectives in line with strategy. • Customer and Market Insights: Gather and analyse customer and market insights to make informed decisions about solution features and development improvements. • Cross-functional Collaboration: Collaborating with various teams across the organization to ensure that solutions are developed and launched successfully • Stakeholder Management: Engage with Group, Market, and Business stakeholders to gather feedback and ensure alignment on Procurement & Corporate solutions strategic goals. • Continuous Improvement: Gather feedback from users and stakeholders to continuously improve Procurement & Corporate solutions features and performance. Expected Role KPIs • Procurement & Corporate Solutions portfolio delivery in line with commitments - time, quality and value • Stakeholder satisfaction levels and solutions adoption • Solutions capabilities uplift Skills, Knowledge & Experience Core Skills & Knowledge: • Good understanding of digital, data & AI value opportunities in large corporations • Good understanding of Procurement and Corporate Finance & Performance processes • Ability to inspire cross-functional teams to achieve common goals. • Strong analytical, problem-solving, and decision-making skills. • Deep understanding of business needs and a passion for delivering exceptional digital experiences. • Clear communications capability to hold an audience and influence change • Practical and pragmatic individual who can help demystify the complex world of data, digital & AI • Confident self-starter with both short term delivery and strategic focus • Adapts leadership style to stakeholder group, whilst remaining authentic • Ability to manage multiple priorities at once Functional Skills & Experience: • FTSE 100 / Fortune 500 or similar experience with graduate level education • Good working knowledge of digital, data & analytics & AI technologies and cloud platforms • Very strong product and project management experience • Strong experience in agile and devops delivery - experience of using Azure, Fabric, Data Platform& DevOps preferred • Experience in d
Are you a strategic Product Manager who thrives on turning ambitious ideas into real business outcomes? Do you enjoy leading transformational change, solving complex challenges, and delivering products that make a genuine difference to customers and colleagues? At Thames Water, we're looking for an exceptional Product Manager (Agent Experience) on a 13 - 18 Month Fixed Term/ Secondment to lead the evolution of our Agent Experience product portfolio. This is a high-impact role where you'll define product strategy, own multi-year roadmaps, and deliver innovative solutions that enhance both customer and agent experiences. Working closely with the Head of Agent Experience, you'll bring together business, operational and technology teams to deliver meaningful change at scale, ensuring products remain aligned to customer needs, business priorities, and future growth ambitions. What You'll Be Doing as our Product Manager , you'll take ownership of the full product lifecycle, from defining the vision through to delivery and continuous improvement. Create and deliver a clear product vision and roadmap aligned to strategic business objectives. Lead the development and evolution of agent-facing products that deliver measurable value. Prioritise initiatives using customer insight, operational performance data and user feedback. Work across multiple product teams and all contact channels to identify opportunities, manage dependencies and drive innovation. Translate complex business challenges into practical, scalable product solutions. Drive adoption of new products and capabilities through effective change management and business readiness activities. Ensure products comply with Thames Water's security, data, digital, quality and Agile standards. Monitor product performance and continuously improve outcomes for agents, operational teams and customers. Influence senior stakeholders through clear, evidence-based recommendations and strategic thinking. Deputise for the Head of Agent Experience when required. You'll Work Closely With This role offers extensive visibility across the organisation, partnering with: Retail, Operations, Digital, Commercial and Data teams. Senior leaders and business stakeholders. Product Owners, Business SMEs and delivery teams. Change, transformation and customer experience specialists. You'll be equally comfortable presenting strategic roadmaps to senior stakeholders as you are collaborating with frontline teams and end users to understand challenges and identify opportunities for improvement. What You Should Bring to the Role Essential Experience Proven experience as a Product Manager or Senior Product Owner, owning product strategy, roadmaps and delivery. Experience within customer service, contact centre or operational environments. Experience leading cross-functional teams to deliver customer-focused products and business change. Strong stakeholder management and influencing skills, with the ability to build relationships and drive decision-making at all levels. Experience using customer insight, user research, operational data and feedback to prioritise product investment and improvements. Strong analytical and problem-solving skills, translating complex business challenges into practical and scalable solutions. Experience balancing customer, operational and commercial priorities to deliver measurable business value. A proactive, customer-focused mindset with a passion for innovation and continuous improvement. Essential Qualifications & Technical Skills Proven experience managing products within an Agile environment, including roadmap ownership and backlog prioritisation. Strong understanding of Agile delivery methodologies, including Scrum. Experience defining, measuring and tracking product performance and success metrics. Relevant qualification in Agile, Scrum, AgilePM, PRINCE2, APM or a related discipline. Degree-level qualification, or equivalent professional experience, in Business, Technology, Marketing or a related field. Desirable Experience Experience leading digital transformation, product innovation or large-scale change programmes. Experience assessing competitor products and identifying opportunities for improvement. Advanced analytical and problem-solving capabilities. Experience working with enterprise-scale digital products and technology platforms. Desirable Qualifications Additional certifications in Agile, Product Management, Project Management or Business Analysis. Base Location: Clearwater Court, Reading (RG1 8DB), with hybrid working. The role requires planned travel to our Kemble Court office in Reading and Newbridge Square in Swindon and occasional travel to London as needed. Hours: 36 hours per week What's in it for you? A starting salary of £65,000 and up to £75,000 per annum depending on skills and experience. 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays) Car Allowance. Annual Bonus. Private Medical Health Care. Performance-related pay plan directly linked to company performance measures and targets. Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Aug 11, 2026
Full time
Are you a strategic Product Manager who thrives on turning ambitious ideas into real business outcomes? Do you enjoy leading transformational change, solving complex challenges, and delivering products that make a genuine difference to customers and colleagues? At Thames Water, we're looking for an exceptional Product Manager (Agent Experience) on a 13 - 18 Month Fixed Term/ Secondment to lead the evolution of our Agent Experience product portfolio. This is a high-impact role where you'll define product strategy, own multi-year roadmaps, and deliver innovative solutions that enhance both customer and agent experiences. Working closely with the Head of Agent Experience, you'll bring together business, operational and technology teams to deliver meaningful change at scale, ensuring products remain aligned to customer needs, business priorities, and future growth ambitions. What You'll Be Doing as our Product Manager , you'll take ownership of the full product lifecycle, from defining the vision through to delivery and continuous improvement. Create and deliver a clear product vision and roadmap aligned to strategic business objectives. Lead the development and evolution of agent-facing products that deliver measurable value. Prioritise initiatives using customer insight, operational performance data and user feedback. Work across multiple product teams and all contact channels to identify opportunities, manage dependencies and drive innovation. Translate complex business challenges into practical, scalable product solutions. Drive adoption of new products and capabilities through effective change management and business readiness activities. Ensure products comply with Thames Water's security, data, digital, quality and Agile standards. Monitor product performance and continuously improve outcomes for agents, operational teams and customers. Influence senior stakeholders through clear, evidence-based recommendations and strategic thinking. Deputise for the Head of Agent Experience when required. You'll Work Closely With This role offers extensive visibility across the organisation, partnering with: Retail, Operations, Digital, Commercial and Data teams. Senior leaders and business stakeholders. Product Owners, Business SMEs and delivery teams. Change, transformation and customer experience specialists. You'll be equally comfortable presenting strategic roadmaps to senior stakeholders as you are collaborating with frontline teams and end users to understand challenges and identify opportunities for improvement. What You Should Bring to the Role Essential Experience Proven experience as a Product Manager or Senior Product Owner, owning product strategy, roadmaps and delivery. Experience within customer service, contact centre or operational environments. Experience leading cross-functional teams to deliver customer-focused products and business change. Strong stakeholder management and influencing skills, with the ability to build relationships and drive decision-making at all levels. Experience using customer insight, user research, operational data and feedback to prioritise product investment and improvements. Strong analytical and problem-solving skills, translating complex business challenges into practical and scalable solutions. Experience balancing customer, operational and commercial priorities to deliver measurable business value. A proactive, customer-focused mindset with a passion for innovation and continuous improvement. Essential Qualifications & Technical Skills Proven experience managing products within an Agile environment, including roadmap ownership and backlog prioritisation. Strong understanding of Agile delivery methodologies, including Scrum. Experience defining, measuring and tracking product performance and success metrics. Relevant qualification in Agile, Scrum, AgilePM, PRINCE2, APM or a related discipline. Degree-level qualification, or equivalent professional experience, in Business, Technology, Marketing or a related field. Desirable Experience Experience leading digital transformation, product innovation or large-scale change programmes. Experience assessing competitor products and identifying opportunities for improvement. Advanced analytical and problem-solving capabilities. Experience working with enterprise-scale digital products and technology platforms. Desirable Qualifications Additional certifications in Agile, Product Management, Project Management or Business Analysis. Base Location: Clearwater Court, Reading (RG1 8DB), with hybrid working. The role requires planned travel to our Kemble Court office in Reading and Newbridge Square in Swindon and occasional travel to London as needed. Hours: 36 hours per week What's in it for you? A starting salary of £65,000 and up to £75,000 per annum depending on skills and experience. 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays) Car Allowance. Annual Bonus. Private Medical Health Care. Performance-related pay plan directly linked to company performance measures and targets. Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Practice Group / Department: Business Transformation - London Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world's preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. The Role Norton Rose Fulbright is in the process of delivering an ongoing Digital Transformation programme to test, select and adopt AI across all business units and legal teams in a safe and responsible way. To deliver on this programme, the Business Transformation Team is recruiting for an AI Transformation Change & Adoption Manager role. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. We celebrate multiple approaches and points of view and believe diversity drives innovation, so we're building a culture where difference is valued. The Business Transformation Team is a multi-disciplinary team covering project management, business analysis, change management & communications, data analysis & reporting and strategy. Key Responsibilities Design and implement a robust change management & adoption framework and strategic approach across the programme, ensuring all AI change initiatives are successfully embedded within our business. Work closely with senior stakeholders, project teams and end users to understand their needs, expectations and readiness for change. Develop stakeholder maps and change impact assessments. Plan, design and execute effective internal and external communications across a wide range of audiences, forums and mediums. Develop engagement and training strategies to drive awareness, understanding and adoption of AI solutions. Work with senior stakeholders to define and manage best practices that optimise use of AI tools across different roles and user groups. Define and manage success measures, ROI assessments and benefits realisation tracking to test the value and adoption of AI solutions. Input to project planning and delivery activities, including business case definition, solution assessment and implementation planning. Support the assessment of AI impacts on the business model and workforce planning. Input to the prioritisation of AI opportunities across Business Services, based on knowledge of the business, understanding of senior leadership priorities and opportunities in the market. Support EMEA and cross regional AI planning, outcomes, insights and impacts. Support the continuous review and analysis of changes to competitor and client use and views of AI, sharing shifts in market trends and horizon scanning for opportunities and impacts that may affect the direction of travel for NRF. Help educate colleagues in change management, adoption and communication strategies and principles. Key Skills and Experience Experience working on large scale, complex, multi-geographical/global transformation programmes (legal sector desirable) Ability to present formal / informal findings in a clearly defined and persuasive manner and ability to write clearly and confidently for a variety of stakeholder audience groups. Ability to develop communications in a range of media, including written, graphic, web, (social media) and face to face channels. Deep understanding of current and emerging change communication and engagement best practice, digital communications, and an ability to promote innovative ideas and solutions in the area of change communication. Strong experience in utilising change management, adoption and communication principles and methodologies. Understanding of project management approaches and tools. Excellent verbal, interpersonal, and written communication skills, including experience with developing and delivering presentations, editing, and proofreading Ability to explain complex technical concepts in an easily understandable written format across a range of audiences Collaborative and flexible approach. Strong attention to detail. Comfortable operating within an ambiguous and changeable environment, tailoring the approach as necessary. Ability to act decisively and move at pace. Highly motivated self-starter who is adaptable and pragmatic. Experience, or a strong interest, in AI technology solutions and how they can deliver value to our firm and clients. Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Find more about Diversity, Equity and Inclusion here. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.
Aug 11, 2026
Full time
Practice Group / Department: Business Transformation - London Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world's preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. The Role Norton Rose Fulbright is in the process of delivering an ongoing Digital Transformation programme to test, select and adopt AI across all business units and legal teams in a safe and responsible way. To deliver on this programme, the Business Transformation Team is recruiting for an AI Transformation Change & Adoption Manager role. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. We celebrate multiple approaches and points of view and believe diversity drives innovation, so we're building a culture where difference is valued. The Business Transformation Team is a multi-disciplinary team covering project management, business analysis, change management & communications, data analysis & reporting and strategy. Key Responsibilities Design and implement a robust change management & adoption framework and strategic approach across the programme, ensuring all AI change initiatives are successfully embedded within our business. Work closely with senior stakeholders, project teams and end users to understand their needs, expectations and readiness for change. Develop stakeholder maps and change impact assessments. Plan, design and execute effective internal and external communications across a wide range of audiences, forums and mediums. Develop engagement and training strategies to drive awareness, understanding and adoption of AI solutions. Work with senior stakeholders to define and manage best practices that optimise use of AI tools across different roles and user groups. Define and manage success measures, ROI assessments and benefits realisation tracking to test the value and adoption of AI solutions. Input to project planning and delivery activities, including business case definition, solution assessment and implementation planning. Support the assessment of AI impacts on the business model and workforce planning. Input to the prioritisation of AI opportunities across Business Services, based on knowledge of the business, understanding of senior leadership priorities and opportunities in the market. Support EMEA and cross regional AI planning, outcomes, insights and impacts. Support the continuous review and analysis of changes to competitor and client use and views of AI, sharing shifts in market trends and horizon scanning for opportunities and impacts that may affect the direction of travel for NRF. Help educate colleagues in change management, adoption and communication strategies and principles. Key Skills and Experience Experience working on large scale, complex, multi-geographical/global transformation programmes (legal sector desirable) Ability to present formal / informal findings in a clearly defined and persuasive manner and ability to write clearly and confidently for a variety of stakeholder audience groups. Ability to develop communications in a range of media, including written, graphic, web, (social media) and face to face channels. Deep understanding of current and emerging change communication and engagement best practice, digital communications, and an ability to promote innovative ideas and solutions in the area of change communication. Strong experience in utilising change management, adoption and communication principles and methodologies. Understanding of project management approaches and tools. Excellent verbal, interpersonal, and written communication skills, including experience with developing and delivering presentations, editing, and proofreading Ability to explain complex technical concepts in an easily understandable written format across a range of audiences Collaborative and flexible approach. Strong attention to detail. Comfortable operating within an ambiguous and changeable environment, tailoring the approach as necessary. Ability to act decisively and move at pace. Highly motivated self-starter who is adaptable and pragmatic. Experience, or a strong interest, in AI technology solutions and how they can deliver value to our firm and clients. Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Find more about Diversity, Equity and Inclusion here. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.
Practice Group / Department: Business Development Leadership - EMEA Job Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We provide the world's preeminent corporations and financial institutions with a full business law service. With over 50 offices and 7,000 employees worldwide, our culture is the thread that connects us, as well as our values of unity, quality and integrity. Our strategy and culture are connected - defined by shared ambition, global collaboration and a one-team mindset. We believe pioneering work happens when people are empowered to think beyond boundaries, explore new opportunities and grow through diverse experiences. Alongside the right skills and experience, we look for people who are innovative, commercially minded, and motivated by the impact of the work they do - ready to share in our ambition and help shape what comes next. Because while individuals can do well, together we achieve something extraordinary. The Role The Senior Client Relationship Manager (SCRM) sits within the Marketing & Business Development (MBD) function in the Europe, Middle East & APAC (EMEAPAC) region at Norton Rose Fulbright. The SCRM is responsible for the development and growth of a portfolio of the firm's most significant clients, with a focus on revenue generation, relationship management and embedding a client-centric, commercially focused culture across the region. Working closely with Client Relationship Partners (CRPs) and client teams, the SCRM acts as a strategic advisor, ensuring that client strategies are insight-led, commercially focused, and deliver measurable outcomes. The Team The role sits within the Client Development team and works collaboratively with Client Relationship Partners, legal teams and business services to deliver consistent and high-quality client experience. The SCRM also builds and maintains relationships with key client stakeholders, including legal, procurement, relationship and panel managers, supporting a proactive and externally focused approach to client engagement. Key Responsibilities Client strategy and relationship management Manage a portfolio of priority clients Collaborate with Client Relationship Partners to develop and deliver client strategy, including relationship mapping and execution of client plans Maintain a consistent cadence of client team meetings, reviews and reporting Lead client teams to ensure clear ownership, accountability and delivery against priorities Act as the firm's ambassador for the client, ensuring a coordinated and high-quality approach across the business Build and maintain a strong network of relationships within client organisations Collaborate with regional peers to support global client relationships Revenue growth and opportunity development Drive revenue growth across clients by identifying, shaping and progressing strategic opportunities Lead and coordinate strategic bids, including panel appointments and high-value transactions Partner with BD (practice and sector teams) to develop compelling propositions and convert opportunities Support pricing strategy and commercial positioning on key pursuits Deliver targeted client engagement and value-add initiatives to generate opportunities and strengthen relationships Work with marketing team to enhance client profile and visibility in support of growth Client performance and commercial analysis Analyse client financial performance to identify trends, risks and growth opportunities Provide commercial insight to inform client strategy and decision-making Advise on pricing, panel positioning and relationship investment decisions Support prioritisation of client activity based on value, performance and growth potential Leverage client and market insight to identify areas for performance improvement and strategic focus Client insight and feedback Lead client feedback processes and ensure insight is translated into clear, actionable improvements Share client insight and trends to inform client strategy and broader firm initiatives Ensure client intelligence and research are effectively leveraged across client teams Internal collaboration and leadership Act as a connector across practices, regions and business services to ensure a coordinated client approach Influence behaviours and promote a client-centric culture across teams Contribute to the development of client development best practices Act as a role model within the Client Development function Key Skills and Experience Proven experience in client development, ideally within a legal or professional services environment Strong track record of driving commercial outcomes and influencing senior stakeholders Clear, confident communicator, with the ability to tailor messaging to diverse audiences Collaborative and adaptable, able to operate effectively across global, matrixed environments Committed to continuous improvement and advancing client development best practice Brings energy, a positive mindset and a proactive approach Demonstrates resilience and the ability to navigate complexity and change Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Find more about Diversity, Equity and Inclusion here. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.
Aug 11, 2026
Full time
Practice Group / Department: Business Development Leadership - EMEA Job Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We provide the world's preeminent corporations and financial institutions with a full business law service. With over 50 offices and 7,000 employees worldwide, our culture is the thread that connects us, as well as our values of unity, quality and integrity. Our strategy and culture are connected - defined by shared ambition, global collaboration and a one-team mindset. We believe pioneering work happens when people are empowered to think beyond boundaries, explore new opportunities and grow through diverse experiences. Alongside the right skills and experience, we look for people who are innovative, commercially minded, and motivated by the impact of the work they do - ready to share in our ambition and help shape what comes next. Because while individuals can do well, together we achieve something extraordinary. The Role The Senior Client Relationship Manager (SCRM) sits within the Marketing & Business Development (MBD) function in the Europe, Middle East & APAC (EMEAPAC) region at Norton Rose Fulbright. The SCRM is responsible for the development and growth of a portfolio of the firm's most significant clients, with a focus on revenue generation, relationship management and embedding a client-centric, commercially focused culture across the region. Working closely with Client Relationship Partners (CRPs) and client teams, the SCRM acts as a strategic advisor, ensuring that client strategies are insight-led, commercially focused, and deliver measurable outcomes. The Team The role sits within the Client Development team and works collaboratively with Client Relationship Partners, legal teams and business services to deliver consistent and high-quality client experience. The SCRM also builds and maintains relationships with key client stakeholders, including legal, procurement, relationship and panel managers, supporting a proactive and externally focused approach to client engagement. Key Responsibilities Client strategy and relationship management Manage a portfolio of priority clients Collaborate with Client Relationship Partners to develop and deliver client strategy, including relationship mapping and execution of client plans Maintain a consistent cadence of client team meetings, reviews and reporting Lead client teams to ensure clear ownership, accountability and delivery against priorities Act as the firm's ambassador for the client, ensuring a coordinated and high-quality approach across the business Build and maintain a strong network of relationships within client organisations Collaborate with regional peers to support global client relationships Revenue growth and opportunity development Drive revenue growth across clients by identifying, shaping and progressing strategic opportunities Lead and coordinate strategic bids, including panel appointments and high-value transactions Partner with BD (practice and sector teams) to develop compelling propositions and convert opportunities Support pricing strategy and commercial positioning on key pursuits Deliver targeted client engagement and value-add initiatives to generate opportunities and strengthen relationships Work with marketing team to enhance client profile and visibility in support of growth Client performance and commercial analysis Analyse client financial performance to identify trends, risks and growth opportunities Provide commercial insight to inform client strategy and decision-making Advise on pricing, panel positioning and relationship investment decisions Support prioritisation of client activity based on value, performance and growth potential Leverage client and market insight to identify areas for performance improvement and strategic focus Client insight and feedback Lead client feedback processes and ensure insight is translated into clear, actionable improvements Share client insight and trends to inform client strategy and broader firm initiatives Ensure client intelligence and research are effectively leveraged across client teams Internal collaboration and leadership Act as a connector across practices, regions and business services to ensure a coordinated client approach Influence behaviours and promote a client-centric culture across teams Contribute to the development of client development best practices Act as a role model within the Client Development function Key Skills and Experience Proven experience in client development, ideally within a legal or professional services environment Strong track record of driving commercial outcomes and influencing senior stakeholders Clear, confident communicator, with the ability to tailor messaging to diverse audiences Collaborative and adaptable, able to operate effectively across global, matrixed environments Committed to continuous improvement and advancing client development best practice Brings energy, a positive mindset and a proactive approach Demonstrates resilience and the ability to navigate complexity and change Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Find more about Diversity, Equity and Inclusion here. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.
About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. These roles offer a unique opportunity to shape how HMRC tackles the UK's biggest tax compliance risks. The latest estimates show a £59bn 'Tax Gap' - closing this gap is the first of HMRC's strategic objectives. Compliance Strategy Delivery (CSD) sits at the centre of Customer Compliance Group, shaping how we understand and respond to these challenges. We bring together strategy, insight and delivery to ensure HMRC focuses on the areas that matter most. CSD is a small, high-profile Directorate where curiosity, creativity, challenge and collaboration are encouraged. Our work directly informs senior decision-making and drives real-world outcomes. You'll join our newly formed Strategic Prioritisation and Insight (SPI) team. This is an exciting opportunity to help build a team from the ground up, working across Grade 6-led areas of Tax Risk Analysis and Strategic Prioritisation to influence HMRC-wide decisions. Roles will support delivery across a range of priority projects. Working flexibly across different work areas, collaborating with colleagues from a range of disciplines to solve complex problems and produce high-quality analysis, advice and insight. You will support delivery of projects that shape HMRC's strategic compliance priorities. You'll bring together data, analysis and insight to answer critical questions such as: Where are the most significant compliance risks? What should HMRC prioritise to have the greatest impact? How can we improve the evidence that underpins these decisions? Your work will help senior leaders understand risks, choices and trade-offs. This includes: Analysing complex data and evidence, understanding both its strengths and limitations Translating analysis into clear, actionable insight for decision-makers Developing options, evidence summaries and advice products that support clear recommendations Developing the tools, methods and evidence we use to assess and mitigate risk Communicating complex issues in a clear and compelling way You'll be comfortable working with ambiguity, applying judgement and collaborating across teams to deliver high-quality outcomes. Job description The job requires individuals to operate at the interface of policy, strategy and evidence. SPI includes two G6-led programmes on 'Tax Risk Analysis' and 'Strategic Prioritisation'. Postholders will: support and deliver projects across these programmes; produce clear evidence, policy or engagement products; work with senior colleagues and stakeholders; contribute to programme planning; and contribute to wider corporate, business and people objectives. You will work in a collaborative inter-disciplinary manner. You will be allocated work according to both the fit to your professional skillsets plus projects that will provide stretch - with support in place to promote your learning and development. You will have opportunity to develop new skills by working across areas in a collegiate and supportive environment. To illustrate our work, below a list of anticipated SPI projects. Successful candidates should expect to work primarily in one of these areas while also developing experience across the wider team. - Provide support to strategic cross-HMRC compliance prioritisation by e.g. structuring evidence (provided by others), testing implications and developing business options that enable clear, defensible recommendations for senior decision-makers. - Help shape, prepare and land cross-HMRC tax compliance prioritisation advice with senior audiences, turning agreed advice into clear, compelling and resilient messages. - Support SPI's evidence function including accessing, interpreting and analysing data to support HMRC's strategic prioritisation function. For example, triangulating sources and quantifying scale and uncertainty in tax risk hypotheses using data from HMRC's management information systems models and existing structured analyses. - Support delivery and improvement of a residual tax risk model, including through stakeholder workshops, evidence gathering, quantitative inputs and clear explanation of what the model can and cannot support. - Support horizon scanning, evidence synthesis and strategic insight products that explain emerging risks, external trends, uncertainty and confidence for prioritisation decisions. For example, appraising 3-10 year macro-economic futures and trends in technology-enabled and AI-driven influences on the tax system. We are also currently recruiting a number of vacancies in the team - these vacancies align with the SO posts. Candidates are welcome to apply for both G7 and SO roles, reference number 474108. Person specification We particularly encourage applications from groups currently underrepresented in our workforce and we are committed to creating an inclusive working environment where everyone can thrive. Key professional skillsets: Our roles are designed to bring together people with different professional backgrounds. We welcome applications from candidates with experience in policy, strategy, analysis, operations or related fields, and we encourage multi-disciplinary working across the team. You should be able to demonstrate capability across, or depth in at least one of, the following key professional skillsets: 1. Evidence into strategy and improvement - Experience collaborating with stakeholders to apply evidence and business insight to strategy, prioritisation and decision-making. For example: Responding to political, economic and organisational contexts; Applying judgment to complex decisions and uncertainty; Providing senior advice and recommendations including business recommendations from data and evidence; proposing recommendations when evidence is incomplete. 2. Applied quantitative data analysis and insight - Working with management information systems or large quantitative databases. Understanding approaches to and the strengths and limitations of using quantitative data in strategic decision-making - including knowing when and how to triangulate with qualitative evidence. Experience in appraisal and/or modelling techniques. Experience in analytical assurance. 3. Macro-economic trends and horizon scanning - Using structured futures and foresight techniques e.g. environmental scanning or scenario planning. Analysing and applying macro-economic trends to strategy contexts. Experience applying forward looking insight into strategic decision making that impacts policy, strategy, direction or decisions. Essential Criteria - Clear communication skills, including the ability to explain complex or technical issues clearly to non specialist audiences and produce concise written analysis, advice or briefing material. - Ability to work effectively with others, collaborating with policy, operational and analytical colleagues. This includes to understand different perspectives and support shared outcomes. - Analytical and problem-solving skills, with the ability to use or interpret quantitative and qualitative evidence, identify key issues, explain risks, and provide insights. - Sound judgement, including the ability to distinguish between evidence, interpretation and judgement, and to be transparent about assumptions and uncertainty. - Ability to deliver at pace, managing competing priorities, working to deadlines and escalating risks or issues early. Desirable Criteria - Experience working in a tax, economic or fiscal policy context, or in a strategy, prioritisation or investment decision making function. - Experience in policy, strategy or analytical roles. (For existing civil servants: membership of the Policy Profession and/or any Analytical Profession e.g. economist, statistician, social or operational research. For external candidates: equivalent professional credentials). Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for the following site, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) This site is: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle You will be given more information about what this means at the job offer stage. Behaviours We'll assess you against these behaviours during the selection process: Making Effective Decisions Seeing the Big Picture Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme . click apply for full job details
Aug 11, 2026
Full time
About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. These roles offer a unique opportunity to shape how HMRC tackles the UK's biggest tax compliance risks. The latest estimates show a £59bn 'Tax Gap' - closing this gap is the first of HMRC's strategic objectives. Compliance Strategy Delivery (CSD) sits at the centre of Customer Compliance Group, shaping how we understand and respond to these challenges. We bring together strategy, insight and delivery to ensure HMRC focuses on the areas that matter most. CSD is a small, high-profile Directorate where curiosity, creativity, challenge and collaboration are encouraged. Our work directly informs senior decision-making and drives real-world outcomes. You'll join our newly formed Strategic Prioritisation and Insight (SPI) team. This is an exciting opportunity to help build a team from the ground up, working across Grade 6-led areas of Tax Risk Analysis and Strategic Prioritisation to influence HMRC-wide decisions. Roles will support delivery across a range of priority projects. Working flexibly across different work areas, collaborating with colleagues from a range of disciplines to solve complex problems and produce high-quality analysis, advice and insight. You will support delivery of projects that shape HMRC's strategic compliance priorities. You'll bring together data, analysis and insight to answer critical questions such as: Where are the most significant compliance risks? What should HMRC prioritise to have the greatest impact? How can we improve the evidence that underpins these decisions? Your work will help senior leaders understand risks, choices and trade-offs. This includes: Analysing complex data and evidence, understanding both its strengths and limitations Translating analysis into clear, actionable insight for decision-makers Developing options, evidence summaries and advice products that support clear recommendations Developing the tools, methods and evidence we use to assess and mitigate risk Communicating complex issues in a clear and compelling way You'll be comfortable working with ambiguity, applying judgement and collaborating across teams to deliver high-quality outcomes. Job description The job requires individuals to operate at the interface of policy, strategy and evidence. SPI includes two G6-led programmes on 'Tax Risk Analysis' and 'Strategic Prioritisation'. Postholders will: support and deliver projects across these programmes; produce clear evidence, policy or engagement products; work with senior colleagues and stakeholders; contribute to programme planning; and contribute to wider corporate, business and people objectives. You will work in a collaborative inter-disciplinary manner. You will be allocated work according to both the fit to your professional skillsets plus projects that will provide stretch - with support in place to promote your learning and development. You will have opportunity to develop new skills by working across areas in a collegiate and supportive environment. To illustrate our work, below a list of anticipated SPI projects. Successful candidates should expect to work primarily in one of these areas while also developing experience across the wider team. - Provide support to strategic cross-HMRC compliance prioritisation by e.g. structuring evidence (provided by others), testing implications and developing business options that enable clear, defensible recommendations for senior decision-makers. - Help shape, prepare and land cross-HMRC tax compliance prioritisation advice with senior audiences, turning agreed advice into clear, compelling and resilient messages. - Support SPI's evidence function including accessing, interpreting and analysing data to support HMRC's strategic prioritisation function. For example, triangulating sources and quantifying scale and uncertainty in tax risk hypotheses using data from HMRC's management information systems models and existing structured analyses. - Support delivery and improvement of a residual tax risk model, including through stakeholder workshops, evidence gathering, quantitative inputs and clear explanation of what the model can and cannot support. - Support horizon scanning, evidence synthesis and strategic insight products that explain emerging risks, external trends, uncertainty and confidence for prioritisation decisions. For example, appraising 3-10 year macro-economic futures and trends in technology-enabled and AI-driven influences on the tax system. We are also currently recruiting a number of vacancies in the team - these vacancies align with the SO posts. Candidates are welcome to apply for both G7 and SO roles, reference number 474108. Person specification We particularly encourage applications from groups currently underrepresented in our workforce and we are committed to creating an inclusive working environment where everyone can thrive. Key professional skillsets: Our roles are designed to bring together people with different professional backgrounds. We welcome applications from candidates with experience in policy, strategy, analysis, operations or related fields, and we encourage multi-disciplinary working across the team. You should be able to demonstrate capability across, or depth in at least one of, the following key professional skillsets: 1. Evidence into strategy and improvement - Experience collaborating with stakeholders to apply evidence and business insight to strategy, prioritisation and decision-making. For example: Responding to political, economic and organisational contexts; Applying judgment to complex decisions and uncertainty; Providing senior advice and recommendations including business recommendations from data and evidence; proposing recommendations when evidence is incomplete. 2. Applied quantitative data analysis and insight - Working with management information systems or large quantitative databases. Understanding approaches to and the strengths and limitations of using quantitative data in strategic decision-making - including knowing when and how to triangulate with qualitative evidence. Experience in appraisal and/or modelling techniques. Experience in analytical assurance. 3. Macro-economic trends and horizon scanning - Using structured futures and foresight techniques e.g. environmental scanning or scenario planning. Analysing and applying macro-economic trends to strategy contexts. Experience applying forward looking insight into strategic decision making that impacts policy, strategy, direction or decisions. Essential Criteria - Clear communication skills, including the ability to explain complex or technical issues clearly to non specialist audiences and produce concise written analysis, advice or briefing material. - Ability to work effectively with others, collaborating with policy, operational and analytical colleagues. This includes to understand different perspectives and support shared outcomes. - Analytical and problem-solving skills, with the ability to use or interpret quantitative and qualitative evidence, identify key issues, explain risks, and provide insights. - Sound judgement, including the ability to distinguish between evidence, interpretation and judgement, and to be transparent about assumptions and uncertainty. - Ability to deliver at pace, managing competing priorities, working to deadlines and escalating risks or issues early. Desirable Criteria - Experience working in a tax, economic or fiscal policy context, or in a strategy, prioritisation or investment decision making function. - Experience in policy, strategy or analytical roles. (For existing civil servants: membership of the Policy Profession and/or any Analytical Profession e.g. economist, statistician, social or operational research. For external candidates: equivalent professional credentials). Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for the following site, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) This site is: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle You will be given more information about what this means at the job offer stage. Behaviours We'll assess you against these behaviours during the selection process: Making Effective Decisions Seeing the Big Picture Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme . click apply for full job details
About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. Compliance Strategy Delivery (CSD) sits at the heart of HMRC's compliance system. We guide the whole department on tax gap and compliance priorities, shaping decisions that inform ministers and our Executive Committee. We set strategy in a live operational environment - this is practical, real-world work that directly influences how HMRC focuses effort and delivers results. CSD's a multi-disciplinary directorate with varied, high-profile work across strategy, insight and delivery. We value curiosity, creativity and collaboration, and encourage people to connect ideas, challenge thinking and turn insight into action. If you want to shape priorities and make a tangible difference, now is the time to join us. You'll join our newly formed Strategic Prioritisation and Insight (SPI) team, one of three Deputy Director-led teams in CSD. This is an exciting opportunity to help build a team from the ground up, working across Grade 6-led areas Tax Risk Analysis and Strategic Prioritisation to influence HMRC-wide decisions. You'll lead a portfolio of projects that shape HMRC's strategic compliance priorities. You'll bring together data, analysis and insight to answer critical questions such as: - Where are the most significant compliance risks? - What should HMRC prioritise to have the greatest impact? - How can we improve the evidence that underpins these decisions? Your work will directly influence senior leaders and help determine how HMRC tackles the tax gap. This includes: - Analysing complex data and evidence, understanding both its strengths and limitations - Translating analysis into clear, actionable insight for decision-makers - Developing recommendations that shape strategy and priorities - Developing the tools, methods and evidence we use to assess and mitigate risk - Communicating complex issues in a clear and compelling way You'll be comfortable working with ambiguity, applying judgement and collaborating to deliver high-quality outcomes. Job description The job requires individuals to operate at the interface of policy, strategy and evidence. SPI heads two G6-led programmes on 'Tax Risk Analysis' and 'Strategic Prioritisation'. Postholders will: (a) Lead a number of projects across these programmes, (b) Support colleagues on wider projects, (c) Contribute to programme planning, (d) Support more junior colleagues in their work, and (e) Contribute to wider corporate, business and people objectives. You will work in a collaborative inter-disciplinary manner. You will be allocated work according to both the fit to your professional skillsets plus projects that will provide stretch - with support in place to promote your learning and development. Thus you will have opportunity to develop new skills by working across areas in a collegiate and supportive environment. To illustrate our work, below a list of anticipated SPI projects. Successful candidates should expect to lead in one of these areas and support and develop experience across several others. - Translate data and evidence produced by others into targeted business insight, prioritisation frameworks and options: For example: highlight developing strategic choices and recommendations to senior stakeholders to advance HMRC compliance strategy; shape future evidence needs; prioritise targets, activity and resources. - Develop prioritisation pathways and support cross-HMRC adoption. For example: work with stakeholders to build a shared understanding of priorities; develop persuasive narratives and options for senior leaders (incl. ExCom) that enable cross-HMRC mobilisation; support continuous improvement of prioritisation approaches and products, including commissioning analysis. - Develop SPI's data and evidence function to produce targeted tax risk assessments and recommendations of key HMRC priorities: For example: triangulate (existing) reviews of management information data, qualitative and quantitative evidence and opinion; lead targeted secondary analyses and support strategic target setting. - Further develop a prototype model of residual tax risk to help ensure HMRC interventions are optimal in closing the tax gap: Design and deliver stakeholder workshops to refine the model; introduce more quantitative inputs; embed application to ensure the model is used to prioritise strategic direction and plans. - Develop forward-looking macro-economic trends, foresight and application. For example: identify emerging risks across tax regimes, behaviours and customer groups; interpret external trends e.g. in technology, society and macro-economic futures. Develop applied business propositions and influence senior stakeholders' decision-making. Roles will typically include line management of 1-2 colleagues, alongside leading priority projects. You'll work flexibly across different work areas, collaborating with colleagues from a range of disciplines to solve complex problems. We are also currently recruiting a number of SO vacancies in the team - these vacancies align with the G7 posts. Candidates are welcome to apply for both G7 and SO roles, reference number 474133. Person specification We particularly encourage applications from groups currently underrepresented in our workforce and as a team we are committed to creating an inclusive working environment where everyone can thrive. Key professional skillsets: Our roles are designed to bring together people with different professional backgrounds. We welcome applications from candidates with experience in policy, strategy, analysis, operations or related fields, and we encourage multi-disciplinary working across the team. However, you must have demonstrable knowledge, capability and experience across all, and/or depth experience in at least one, of the following three 'key professional skillsets': 1. Evidence into strategy and improvement - Experience collaborating with stakeholders to apply evidence and business insight to strategy, prioritisation and decision-making. For example: Responding to political, economic and organisational contexts; Applying judgment to complex decisions and uncertainty; Providing senior advice and recommendations including business recommendations from data and evidence; proposing recommendations when evidence is incomplete. 2. Applied quantitative data analysis and insight - Working with management information systems or large quantitative databases. Understanding approaches to and the strengths and limitations of using quantitative data in strategic decision-making - including knowing when and how to triangulate with qualitative evidence. Experience in appraisal and/or modelling techniques. Experience in analytical assurance. 3. Macro-economic trends and horizon scanning - Using structured futures and foresight techniques e.g. environmental scanning or scenario planning. Analysing and applying macro-economic trends to strategy contexts. Experience applying forward-looking insight into strategic decision-making that impacts policy, strategy, direction or decisions. Essential Criteria Successful candidates could come from any background - what is critical is that you can operate at the interface of policy, strategy and evidence. As such successful applicants will need to demonstrate evidence against the following 'essential criteria': - Strong communication and influencing skills, including the ability to: Explain complex or technical issues clearly to non-specialist audiences; Develop clear recommendations on complex issues; Build support for proposals with both senior leaders and operational colleagues. - Ability to work effectively across organisational boundaries, collaborating with policy, operational and analytical colleagues. This includes understanding different perspectives and adapting your approach to deliver shared outcomes. - Strong analytical and problem-solving skills, with the ability to: Use or interpret both quantitative and qualitative evidence; Identify key issues, risks and insights; Develop strategic level recommendations. - Sound judgement and decision-making, including the ability to form clear views even where evidence is incomplete or uncertain. - Ability to deliver at pace, managing competing priorities in a high-profile or time-sensitive environment. Desirable Criteria - Experience working in a tax, economic or fiscal policy context, or in a strategy, prioritisation or investment decision-making function. - Experience in policy, strategy or analytical roles. (For existing civil servants: membership of the Policy Profession and/or any Analytical Profession e.g. economist, statistician, social or operational research. For external candidates: equivalent professional credentials). Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for the following site . click apply for full job details
Aug 11, 2026
Full time
About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. Compliance Strategy Delivery (CSD) sits at the heart of HMRC's compliance system. We guide the whole department on tax gap and compliance priorities, shaping decisions that inform ministers and our Executive Committee. We set strategy in a live operational environment - this is practical, real-world work that directly influences how HMRC focuses effort and delivers results. CSD's a multi-disciplinary directorate with varied, high-profile work across strategy, insight and delivery. We value curiosity, creativity and collaboration, and encourage people to connect ideas, challenge thinking and turn insight into action. If you want to shape priorities and make a tangible difference, now is the time to join us. You'll join our newly formed Strategic Prioritisation and Insight (SPI) team, one of three Deputy Director-led teams in CSD. This is an exciting opportunity to help build a team from the ground up, working across Grade 6-led areas Tax Risk Analysis and Strategic Prioritisation to influence HMRC-wide decisions. You'll lead a portfolio of projects that shape HMRC's strategic compliance priorities. You'll bring together data, analysis and insight to answer critical questions such as: - Where are the most significant compliance risks? - What should HMRC prioritise to have the greatest impact? - How can we improve the evidence that underpins these decisions? Your work will directly influence senior leaders and help determine how HMRC tackles the tax gap. This includes: - Analysing complex data and evidence, understanding both its strengths and limitations - Translating analysis into clear, actionable insight for decision-makers - Developing recommendations that shape strategy and priorities - Developing the tools, methods and evidence we use to assess and mitigate risk - Communicating complex issues in a clear and compelling way You'll be comfortable working with ambiguity, applying judgement and collaborating to deliver high-quality outcomes. Job description The job requires individuals to operate at the interface of policy, strategy and evidence. SPI heads two G6-led programmes on 'Tax Risk Analysis' and 'Strategic Prioritisation'. Postholders will: (a) Lead a number of projects across these programmes, (b) Support colleagues on wider projects, (c) Contribute to programme planning, (d) Support more junior colleagues in their work, and (e) Contribute to wider corporate, business and people objectives. You will work in a collaborative inter-disciplinary manner. You will be allocated work according to both the fit to your professional skillsets plus projects that will provide stretch - with support in place to promote your learning and development. Thus you will have opportunity to develop new skills by working across areas in a collegiate and supportive environment. To illustrate our work, below a list of anticipated SPI projects. Successful candidates should expect to lead in one of these areas and support and develop experience across several others. - Translate data and evidence produced by others into targeted business insight, prioritisation frameworks and options: For example: highlight developing strategic choices and recommendations to senior stakeholders to advance HMRC compliance strategy; shape future evidence needs; prioritise targets, activity and resources. - Develop prioritisation pathways and support cross-HMRC adoption. For example: work with stakeholders to build a shared understanding of priorities; develop persuasive narratives and options for senior leaders (incl. ExCom) that enable cross-HMRC mobilisation; support continuous improvement of prioritisation approaches and products, including commissioning analysis. - Develop SPI's data and evidence function to produce targeted tax risk assessments and recommendations of key HMRC priorities: For example: triangulate (existing) reviews of management information data, qualitative and quantitative evidence and opinion; lead targeted secondary analyses and support strategic target setting. - Further develop a prototype model of residual tax risk to help ensure HMRC interventions are optimal in closing the tax gap: Design and deliver stakeholder workshops to refine the model; introduce more quantitative inputs; embed application to ensure the model is used to prioritise strategic direction and plans. - Develop forward-looking macro-economic trends, foresight and application. For example: identify emerging risks across tax regimes, behaviours and customer groups; interpret external trends e.g. in technology, society and macro-economic futures. Develop applied business propositions and influence senior stakeholders' decision-making. Roles will typically include line management of 1-2 colleagues, alongside leading priority projects. You'll work flexibly across different work areas, collaborating with colleagues from a range of disciplines to solve complex problems. We are also currently recruiting a number of SO vacancies in the team - these vacancies align with the G7 posts. Candidates are welcome to apply for both G7 and SO roles, reference number 474133. Person specification We particularly encourage applications from groups currently underrepresented in our workforce and as a team we are committed to creating an inclusive working environment where everyone can thrive. Key professional skillsets: Our roles are designed to bring together people with different professional backgrounds. We welcome applications from candidates with experience in policy, strategy, analysis, operations or related fields, and we encourage multi-disciplinary working across the team. However, you must have demonstrable knowledge, capability and experience across all, and/or depth experience in at least one, of the following three 'key professional skillsets': 1. Evidence into strategy and improvement - Experience collaborating with stakeholders to apply evidence and business insight to strategy, prioritisation and decision-making. For example: Responding to political, economic and organisational contexts; Applying judgment to complex decisions and uncertainty; Providing senior advice and recommendations including business recommendations from data and evidence; proposing recommendations when evidence is incomplete. 2. Applied quantitative data analysis and insight - Working with management information systems or large quantitative databases. Understanding approaches to and the strengths and limitations of using quantitative data in strategic decision-making - including knowing when and how to triangulate with qualitative evidence. Experience in appraisal and/or modelling techniques. Experience in analytical assurance. 3. Macro-economic trends and horizon scanning - Using structured futures and foresight techniques e.g. environmental scanning or scenario planning. Analysing and applying macro-economic trends to strategy contexts. Experience applying forward-looking insight into strategic decision-making that impacts policy, strategy, direction or decisions. Essential Criteria Successful candidates could come from any background - what is critical is that you can operate at the interface of policy, strategy and evidence. As such successful applicants will need to demonstrate evidence against the following 'essential criteria': - Strong communication and influencing skills, including the ability to: Explain complex or technical issues clearly to non-specialist audiences; Develop clear recommendations on complex issues; Build support for proposals with both senior leaders and operational colleagues. - Ability to work effectively across organisational boundaries, collaborating with policy, operational and analytical colleagues. This includes understanding different perspectives and adapting your approach to deliver shared outcomes. - Strong analytical and problem-solving skills, with the ability to: Use or interpret both quantitative and qualitative evidence; Identify key issues, risks and insights; Develop strategic level recommendations. - Sound judgement and decision-making, including the ability to form clear views even where evidence is incomplete or uncertain. - Ability to deliver at pace, managing competing priorities in a high-profile or time-sensitive environment. Desirable Criteria - Experience working in a tax, economic or fiscal policy context, or in a strategy, prioritisation or investment decision-making function. - Experience in policy, strategy or analytical roles. (For existing civil servants: membership of the Policy Profession and/or any Analytical Profession e.g. economist, statistician, social or operational research. For external candidates: equivalent professional credentials). Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for the following site . click apply for full job details
Shape digital services used by millions across the UK! Companies House is looking for two Product Managers to join its Digital & Technology Services team and help deliver innovative, user-focused digital products that make a real difference. You'll work with talented multidisciplinary teams, influence the future of public services, and play a key role in the organisation's digital transformation. Are you passionate about delivering digital products that make a real difference to users? Do you enjoy solving complex problems and helping teams focus on what matters most? If so, we'd love to hear from you. We're looking for a Product Manager to join our Digital & Technology Services Directorate at Companies House. This is an exciting opportunity to shape and deliver high-quality digital services used by millions of people across the UK. At Companies House, we foster a supportive and inclusive culture where wellbeing, flexibility and work-life balance are a priority. We believe our people do their best work when they feel valued, supported and empowered. As a Product Manager, you'll play a key role in driving forward our digital transformation. You'll work with multidisciplinary teams to design, build and continuously improve services that meet the needs of users and the UK business landscape. Salary: £42,923 - £47,044 Locations: We offer a choice of Cardiff, Edinburgh or Belfast Permanent, full-time role Flexible working with no core hours (6am-8pm options) 30 days annual leave plus bank holidays Excellent Civil Service pension with an average 28.97% employer contribution Supportive, inclusive culture focused on wellbeing and work-life balance This is a fantastic opportunity for someone who enjoys solving complex problems, working collaboratively, and creating digital services that support the UK business community. As a Product Manager at Companies House, you will play a key role in shaping and delivering high-quality digital services that support millions of users across the UK. Working within a multidisciplinary team, collaborating with stakeholders at all levels, influencing decisions along the product lifecycle, championing best practice to deliver a modern and accessible service for users and our services. The role suits someone who enjoys working with others, is comfortable making decisions, and can work through uncertainty. You will need to be confident in explaining your thinking and helping others understand the direction of the product. Key Responsibilities Define and communicate a clear product vision, aligning roadmaps and backlogs to strategic goals and sprint priorities Own and prioritise the product backlog, making risk-based decisions to unblock delivery and maintain momentum Ensure delivery meets user needs, accessibility, legislation, and GDS/GOV.UK standards within a regulated environment Collaborate with multidisciplinary teams and stakeholders, which include delivery managers, designers, researchers, analysts, architects, and operational subject matter experts to deliver change and drive continuous improvement Build and maintain strong stakeholder relationships, acting as the bridge between service owners, business areas and delivery teams Communicate progress, risks, and decisions clearly through appropriate channels (e.g. workshops, demos, and engagement sessions) Use data, analytics, and user research, and insight to inform decisions, measure performance and improve outcomes Identify and manage risks, issues, and dependencies, balancing user, business, and technical needs, and supporting live service optimisation Person specification We are looking for the following skills and experience which will be assessed throughout the recruitment process. The successful candidate will be someone who can demonstrate: Influential leadership: building strong relationships; communicates and presents clearly; inspires and empowers teams; aligns stakeholders and drives collaboration across multidisciplinary teams Owners mindset and drive: Takes ownership; thinks long term; delivers with excellence; gets things done Growth mindset and continuously learning: Curious by nature with strong having a awareness of government digital standards, governance, and regulated environments Strategic thinking: Ability to see the big picture, making confident decisions and the ability to manage competing priorities in fast-paced environments Deep customer empathy: Advocate for the user, listening and understanding the users' needs, whilst delivering meaningful solutions Resilience and adaptability: understanding of the product lifecycle, product vision, roadmaps and backlog management to support iterative delivery Data and outcome focused: Strong attention to detail; outcome focused, with the ability to balance user needs, business and technical priorities, using data and feedback to drive impact and learn Technical Experience Familiarity with delivery and collaboration tools (e.g. JIRA, Confluence, Microsoft 365) Awareness of Agile frameworks, particularly Scrum, and how these support iterative delivery Awareness of GDS standards, GOV.UK service principles, user-centred design, and accessibility standards Experience of working with developers, architects, and technical leads to understand constraints, dependencies, and opportunities Knowledge of using data, analytics, and user insight to monitor performance and inform decisions Awareness of tools and frameworks to support prioritisation and risk-based decision making Qualifications Please provide details of qualifications and/or equivalent experience demonstrating transferable skills relevant to Product Management. Behaviours We'll assess you against these behaviours during the selection process: Making Effective Decisions Communicating and Influencing Managing a Quality Service Technical skills We'll assess you against these technical skills during the selection process: Understanding of Agile tools and frameworks to support with business prioritisation and risk-based decision making Benefits Alongside your salary of £42,923, Companies House contributes £12,434 towards you being a member of the Civil Service Defined Benefit Pension scheme. Join Companies House and discover a role that offers more than just a job, with flexibility, career development and a genuinely supportive culture where you can thrive: Flexible working from day one - hybrid working, flexible hours and flexitime A generous, competitive package - including 30 days annual leave plus bank holidays We invest in your future - funded training, professional qualifications and clear career progression pathways A modern and welcoming workplace - collaboration spaces, on-site facilities and an office you'll enjoy Stand-out location benefits - including free parking in Cardiff and on-site amenities across all locations Wellbeing at the heart of what we do - occupational health support, mental health advocates and wellbeing initiatives Real savings and lifestyle perks - myLifestyle discounts, gym discounts and childcare support A friendly, social and inclusive culture - staff networks, sports and social groups and volunteering opportunities Security you can count on - Civil Service Pension Scheme with employer contributions of around 28%
Aug 10, 2026
Full time
Shape digital services used by millions across the UK! Companies House is looking for two Product Managers to join its Digital & Technology Services team and help deliver innovative, user-focused digital products that make a real difference. You'll work with talented multidisciplinary teams, influence the future of public services, and play a key role in the organisation's digital transformation. Are you passionate about delivering digital products that make a real difference to users? Do you enjoy solving complex problems and helping teams focus on what matters most? If so, we'd love to hear from you. We're looking for a Product Manager to join our Digital & Technology Services Directorate at Companies House. This is an exciting opportunity to shape and deliver high-quality digital services used by millions of people across the UK. At Companies House, we foster a supportive and inclusive culture where wellbeing, flexibility and work-life balance are a priority. We believe our people do their best work when they feel valued, supported and empowered. As a Product Manager, you'll play a key role in driving forward our digital transformation. You'll work with multidisciplinary teams to design, build and continuously improve services that meet the needs of users and the UK business landscape. Salary: £42,923 - £47,044 Locations: We offer a choice of Cardiff, Edinburgh or Belfast Permanent, full-time role Flexible working with no core hours (6am-8pm options) 30 days annual leave plus bank holidays Excellent Civil Service pension with an average 28.97% employer contribution Supportive, inclusive culture focused on wellbeing and work-life balance This is a fantastic opportunity for someone who enjoys solving complex problems, working collaboratively, and creating digital services that support the UK business community. As a Product Manager at Companies House, you will play a key role in shaping and delivering high-quality digital services that support millions of users across the UK. Working within a multidisciplinary team, collaborating with stakeholders at all levels, influencing decisions along the product lifecycle, championing best practice to deliver a modern and accessible service for users and our services. The role suits someone who enjoys working with others, is comfortable making decisions, and can work through uncertainty. You will need to be confident in explaining your thinking and helping others understand the direction of the product. Key Responsibilities Define and communicate a clear product vision, aligning roadmaps and backlogs to strategic goals and sprint priorities Own and prioritise the product backlog, making risk-based decisions to unblock delivery and maintain momentum Ensure delivery meets user needs, accessibility, legislation, and GDS/GOV.UK standards within a regulated environment Collaborate with multidisciplinary teams and stakeholders, which include delivery managers, designers, researchers, analysts, architects, and operational subject matter experts to deliver change and drive continuous improvement Build and maintain strong stakeholder relationships, acting as the bridge between service owners, business areas and delivery teams Communicate progress, risks, and decisions clearly through appropriate channels (e.g. workshops, demos, and engagement sessions) Use data, analytics, and user research, and insight to inform decisions, measure performance and improve outcomes Identify and manage risks, issues, and dependencies, balancing user, business, and technical needs, and supporting live service optimisation Person specification We are looking for the following skills and experience which will be assessed throughout the recruitment process. The successful candidate will be someone who can demonstrate: Influential leadership: building strong relationships; communicates and presents clearly; inspires and empowers teams; aligns stakeholders and drives collaboration across multidisciplinary teams Owners mindset and drive: Takes ownership; thinks long term; delivers with excellence; gets things done Growth mindset and continuously learning: Curious by nature with strong having a awareness of government digital standards, governance, and regulated environments Strategic thinking: Ability to see the big picture, making confident decisions and the ability to manage competing priorities in fast-paced environments Deep customer empathy: Advocate for the user, listening and understanding the users' needs, whilst delivering meaningful solutions Resilience and adaptability: understanding of the product lifecycle, product vision, roadmaps and backlog management to support iterative delivery Data and outcome focused: Strong attention to detail; outcome focused, with the ability to balance user needs, business and technical priorities, using data and feedback to drive impact and learn Technical Experience Familiarity with delivery and collaboration tools (e.g. JIRA, Confluence, Microsoft 365) Awareness of Agile frameworks, particularly Scrum, and how these support iterative delivery Awareness of GDS standards, GOV.UK service principles, user-centred design, and accessibility standards Experience of working with developers, architects, and technical leads to understand constraints, dependencies, and opportunities Knowledge of using data, analytics, and user insight to monitor performance and inform decisions Awareness of tools and frameworks to support prioritisation and risk-based decision making Qualifications Please provide details of qualifications and/or equivalent experience demonstrating transferable skills relevant to Product Management. Behaviours We'll assess you against these behaviours during the selection process: Making Effective Decisions Communicating and Influencing Managing a Quality Service Technical skills We'll assess you against these technical skills during the selection process: Understanding of Agile tools and frameworks to support with business prioritisation and risk-based decision making Benefits Alongside your salary of £42,923, Companies House contributes £12,434 towards you being a member of the Civil Service Defined Benefit Pension scheme. Join Companies House and discover a role that offers more than just a job, with flexibility, career development and a genuinely supportive culture where you can thrive: Flexible working from day one - hybrid working, flexible hours and flexitime A generous, competitive package - including 30 days annual leave plus bank holidays We invest in your future - funded training, professional qualifications and clear career progression pathways A modern and welcoming workplace - collaboration spaces, on-site facilities and an office you'll enjoy Stand-out location benefits - including free parking in Cardiff and on-site amenities across all locations Wellbeing at the heart of what we do - occupational health support, mental health advocates and wellbeing initiatives Real savings and lifestyle perks - myLifestyle discounts, gym discounts and childcare support A friendly, social and inclusive culture - staff networks, sports and social groups and volunteering opportunities Security you can count on - Civil Service Pension Scheme with employer contributions of around 28%
Job title: Communications and Media Manager Salary range: £50,957 per year Type of contract: Permanent Location: London, Hybrid Working hours: Full time 35 hours per week (other options available) About the role As RCOG Communications and Media Manager, the campaigns you design and lead will ensure the voices of women and frontline clinicians are shaping the health agenda and influencing policy. In this role, you will work regularly with national journalists, women's health charities, Department of Health and Social Care, NHS England or successor bodies, other royal colleges, specialist societies and other partners to develop accurate and compelling stories that bring the College's work to life in the news. Working closely with colleagues across our Policy and public affairs, Workforce and Marketing teams, you will be part of a friendly and passionate External Affairs directorate. Key responsibilities include: Lead College's annual external communication plan including variety of campaigns aligned to the College's strategic priorities. Profile College's work and impact in the media and build effective media partnerships Oversee RCOG content and social media strategies and developing impactful content to engage audiences through earned, paid and owned channels. Ensuring that clinicians' expertise and women's voices and lived experience inform the RCOG's communications programme Act as a trusted expert advising our President, Officers and senior leaders on reputational issues, including briefing and media training for high-profile or sensitive topics Using data, insight and new technologies to continuously improve the impact of communications and campaigns Participating in the out-of-hours press rota, currently around one in three weekends and occasional evenings. About you You are an experienced communications professional who has led communications programmes and integrated campaigns from planning through to evaluation You have strong press-office and media-relations experience and a track record of building productive relationships with journalists. You combine strategic thinking with and editorial judgement and are comfortable managing both reactive media issues and longer-term communications activity. You can advise senior stakeholders clearly and calmly, work constructively with partners and ensure that clinicians' expertise and women's lived experience are represented accurately and respectfully. You will thrive in this role if you enjoy varied work, can prioritise effectively when circumstances change and are motivated by the contribution that communications can make to better healthcare for women and girls. Essential requirements: Demonstrable experience managing development and delivery of an organisation's communications programme Designing and delivering creative impactful campaigns with clear outcomes Strong media-relations and press-office experience, including developing stories, responding to enquiries and working with journalists Excellent news judgement and the ability to produce clear, accurate and engaging content for different audiences and channels Experience advising senior leaders or spokespeople on sensitive, high-profile or reputational issues. Successful track record of building relationships and delivering communications work with external partners Effective planning and prioritisation skills Able to use data and insight to evaluate and improve communications activity Willingness to participate in the out-of-hours press rota Experience supervising, coaching or developing colleagues. Our culture and benefits You will be located in our offices in London Bridge. We offer a friendly, values led working culture with an excellent benefits package that includes: Agile and flexible working environment and free lunch onsite 25 days annual leave, plus bank holidays and office closure from 25 December to 1 January 10% pension contribution after probation Enhanced wellbeing and family support Interest free season ticket loans after probation Tailored Learning and Development and study leave Affinity staff networks Life assurance and income protection schemes Lifestyle discounts Applications close at 10.00 am on Monday 24 August 2026 We encourage candidates to apply early. We may close the advert before the stated date if we receive a high volume of suitable applications. First-stage interviews are expected to take place on 2 and 3 September 2026. Second-stage interviews for selected candidates are expected to take place between 14 and 16 September 2026. We hope the successful candidate will start in October 2026, subject to their notice period and completion of pre-employment checks. We believe that diverse teams will deliver the best outcomes for women's healthcare and we strive to be an inclusive employer. We welcome applications from all backgrounds and particularly encourage candidates from underrepresented groups, including people from Black, Asian and minority ethnic backgrounds and disabled people. To find out more, please see our Diversity Policy and Equal Opportunities Policy. Please note: Applicants must have the right to work in the UK. The RCOG is unable to provide visa sponsorship for this role. About us The RCOG is a professional membership association dedicated to improving women's health care across the world. We do this by setting standards for clinical practice, providing doctors with training and lifelong learning, and working with partners to advocate for women's health and health care across their life course. We are a global leader in this specialist area, supporting 19,000 members in the UK and internationally. We are a values-led organisation placing high standards, innovation, openness, inclusiveness and trust at the centre of all we do.
Aug 10, 2026
Full time
Job title: Communications and Media Manager Salary range: £50,957 per year Type of contract: Permanent Location: London, Hybrid Working hours: Full time 35 hours per week (other options available) About the role As RCOG Communications and Media Manager, the campaigns you design and lead will ensure the voices of women and frontline clinicians are shaping the health agenda and influencing policy. In this role, you will work regularly with national journalists, women's health charities, Department of Health and Social Care, NHS England or successor bodies, other royal colleges, specialist societies and other partners to develop accurate and compelling stories that bring the College's work to life in the news. Working closely with colleagues across our Policy and public affairs, Workforce and Marketing teams, you will be part of a friendly and passionate External Affairs directorate. Key responsibilities include: Lead College's annual external communication plan including variety of campaigns aligned to the College's strategic priorities. Profile College's work and impact in the media and build effective media partnerships Oversee RCOG content and social media strategies and developing impactful content to engage audiences through earned, paid and owned channels. Ensuring that clinicians' expertise and women's voices and lived experience inform the RCOG's communications programme Act as a trusted expert advising our President, Officers and senior leaders on reputational issues, including briefing and media training for high-profile or sensitive topics Using data, insight and new technologies to continuously improve the impact of communications and campaigns Participating in the out-of-hours press rota, currently around one in three weekends and occasional evenings. About you You are an experienced communications professional who has led communications programmes and integrated campaigns from planning through to evaluation You have strong press-office and media-relations experience and a track record of building productive relationships with journalists. You combine strategic thinking with and editorial judgement and are comfortable managing both reactive media issues and longer-term communications activity. You can advise senior stakeholders clearly and calmly, work constructively with partners and ensure that clinicians' expertise and women's lived experience are represented accurately and respectfully. You will thrive in this role if you enjoy varied work, can prioritise effectively when circumstances change and are motivated by the contribution that communications can make to better healthcare for women and girls. Essential requirements: Demonstrable experience managing development and delivery of an organisation's communications programme Designing and delivering creative impactful campaigns with clear outcomes Strong media-relations and press-office experience, including developing stories, responding to enquiries and working with journalists Excellent news judgement and the ability to produce clear, accurate and engaging content for different audiences and channels Experience advising senior leaders or spokespeople on sensitive, high-profile or reputational issues. Successful track record of building relationships and delivering communications work with external partners Effective planning and prioritisation skills Able to use data and insight to evaluate and improve communications activity Willingness to participate in the out-of-hours press rota Experience supervising, coaching or developing colleagues. Our culture and benefits You will be located in our offices in London Bridge. We offer a friendly, values led working culture with an excellent benefits package that includes: Agile and flexible working environment and free lunch onsite 25 days annual leave, plus bank holidays and office closure from 25 December to 1 January 10% pension contribution after probation Enhanced wellbeing and family support Interest free season ticket loans after probation Tailored Learning and Development and study leave Affinity staff networks Life assurance and income protection schemes Lifestyle discounts Applications close at 10.00 am on Monday 24 August 2026 We encourage candidates to apply early. We may close the advert before the stated date if we receive a high volume of suitable applications. First-stage interviews are expected to take place on 2 and 3 September 2026. Second-stage interviews for selected candidates are expected to take place between 14 and 16 September 2026. We hope the successful candidate will start in October 2026, subject to their notice period and completion of pre-employment checks. We believe that diverse teams will deliver the best outcomes for women's healthcare and we strive to be an inclusive employer. We welcome applications from all backgrounds and particularly encourage candidates from underrepresented groups, including people from Black, Asian and minority ethnic backgrounds and disabled people. To find out more, please see our Diversity Policy and Equal Opportunities Policy. Please note: Applicants must have the right to work in the UK. The RCOG is unable to provide visa sponsorship for this role. About us The RCOG is a professional membership association dedicated to improving women's health care across the world. We do this by setting standards for clinical practice, providing doctors with training and lifelong learning, and working with partners to advocate for women's health and health care across their life course. We are a global leader in this specialist area, supporting 19,000 members in the UK and internationally. We are a values-led organisation placing high standards, innovation, openness, inclusiveness and trust at the centre of all we do.
Product Manager Product Transformation Location: London Location type: Hybrid Who we are GlobalData operates an intelligence platform that empowers leaders to act decisively in a world of complexity and change. By uniting proprietary data, human expertise, and purpose-built AI into a single, connected platform, we help organizations see what s coming, move faster, and lead with confidence. Our solutions are used by over 5,000 organizations across the world s largest industries, delivering tailored intelligence that supports strategic planning, innovation, risk management, and sustainable growth The role We're looking for a Product Manager to drive product transformation across the business someone who makes sure every product initiative has the right strategy, KPIs, and process behind it to actually deliver results. This is a cross-functional role sitting at the intersection of product, development, and leadership. You'll be a key enabler driving transformation projects end-to-end, working closely with product leads across the portfolio to shape and support the product roadmap, and acting as a critical bridge between product and engineering to keep delivery aligned with strategy. This is an individual, cross-functional driver role rather than a people-management position success here comes from influence, rigor, and the ability to align product leads and engineering around a shared plan, not from headcount. What you ll be doing Product Transformation Leadership - Drive product transformation initiatives from concept through delivery, acting as a key enabler across product teams - Support the definition and embedding of strategy, governance, and success metrics needed to measure and track transformation outcomes - Build and maintain KPI frameworks and reporting that give leadership clear visibility into product performance and transformation progress - Identify gaps in product strategy, process, and execution, and help build the plans to close them - Support and help facilitate workshops with product leads and cross-functional stakeholders to align on priorities, roadmap decisions, and ways of working Roadmap & Cross-Functional Coordination - Work with product leads across the portfolio to shape, prioritise, and support a unified product roadmap - Act as a key liaison between product and development/engineering teams, translating priorities into clear, actionable execution plans - Help ensure product decisions are grounded in consistent process and standards across teams, reducing duplication and misalignment - Track initiative delivery against plan, flagging risks early and supporting course-correction where needed Process & Governance - Support and help maintain the operating rhythm for product transformation decision gates, reporting cadence, escalation paths - Help establish repeatable, scalable processes that product teams can adopt without heavy oversight - Prepare clear, structured materials and updates for leadership reviews Strategic Input - Bring an external, best-practice lens to product strategy, informed by experience across other organisations or consulting engagements - Bring a point of view on where new-age AI technologies (GenAI, LLMs, AI agents) can be embedded into the product portfolio, and help shape the roadmap and business case for building around them - Use data-driven insights to inform product performance, prioritisation, and portfolio decisions - Support the evaluation of new product opportunities, portfolio simplification, and prioritisation decisions - Act as a thought partner to product leads, constructively challenging assumptions and pressure-testing plans What we re looking for - 5+ years in product management, product strategy, or product transformation - Prior experience in a product transformation team, strategy consulting environment, or product strategy function strongly preferred - Background in data, market research, analytics, or information-services businesses is a strong plus comfort with subscription/data products, research or intelligence platforms, and how product decisions play out in that kind of business - Experience with new-age AI technologies (GenAI, LLMs, AI agents/copilots) and a understanding of how to design and build product solutions around them this is a key requirement, not a nice-to-have - Experience contributing to or leading cross-functional initiatives that span multiple product lines or teams - Experience building or supporting KPI frameworks, governance structures, and performance reporting with high-impact presentation. - Strong strategic thinking paired with the discipline to execute and follow through - Good facilitation skills able to support or run workshops and drive alignment across teams with different priorities In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Aug 10, 2026
Full time
Product Manager Product Transformation Location: London Location type: Hybrid Who we are GlobalData operates an intelligence platform that empowers leaders to act decisively in a world of complexity and change. By uniting proprietary data, human expertise, and purpose-built AI into a single, connected platform, we help organizations see what s coming, move faster, and lead with confidence. Our solutions are used by over 5,000 organizations across the world s largest industries, delivering tailored intelligence that supports strategic planning, innovation, risk management, and sustainable growth The role We're looking for a Product Manager to drive product transformation across the business someone who makes sure every product initiative has the right strategy, KPIs, and process behind it to actually deliver results. This is a cross-functional role sitting at the intersection of product, development, and leadership. You'll be a key enabler driving transformation projects end-to-end, working closely with product leads across the portfolio to shape and support the product roadmap, and acting as a critical bridge between product and engineering to keep delivery aligned with strategy. This is an individual, cross-functional driver role rather than a people-management position success here comes from influence, rigor, and the ability to align product leads and engineering around a shared plan, not from headcount. What you ll be doing Product Transformation Leadership - Drive product transformation initiatives from concept through delivery, acting as a key enabler across product teams - Support the definition and embedding of strategy, governance, and success metrics needed to measure and track transformation outcomes - Build and maintain KPI frameworks and reporting that give leadership clear visibility into product performance and transformation progress - Identify gaps in product strategy, process, and execution, and help build the plans to close them - Support and help facilitate workshops with product leads and cross-functional stakeholders to align on priorities, roadmap decisions, and ways of working Roadmap & Cross-Functional Coordination - Work with product leads across the portfolio to shape, prioritise, and support a unified product roadmap - Act as a key liaison between product and development/engineering teams, translating priorities into clear, actionable execution plans - Help ensure product decisions are grounded in consistent process and standards across teams, reducing duplication and misalignment - Track initiative delivery against plan, flagging risks early and supporting course-correction where needed Process & Governance - Support and help maintain the operating rhythm for product transformation decision gates, reporting cadence, escalation paths - Help establish repeatable, scalable processes that product teams can adopt without heavy oversight - Prepare clear, structured materials and updates for leadership reviews Strategic Input - Bring an external, best-practice lens to product strategy, informed by experience across other organisations or consulting engagements - Bring a point of view on where new-age AI technologies (GenAI, LLMs, AI agents) can be embedded into the product portfolio, and help shape the roadmap and business case for building around them - Use data-driven insights to inform product performance, prioritisation, and portfolio decisions - Support the evaluation of new product opportunities, portfolio simplification, and prioritisation decisions - Act as a thought partner to product leads, constructively challenging assumptions and pressure-testing plans What we re looking for - 5+ years in product management, product strategy, or product transformation - Prior experience in a product transformation team, strategy consulting environment, or product strategy function strongly preferred - Background in data, market research, analytics, or information-services businesses is a strong plus comfort with subscription/data products, research or intelligence platforms, and how product decisions play out in that kind of business - Experience with new-age AI technologies (GenAI, LLMs, AI agents/copilots) and a understanding of how to design and build product solutions around them this is a key requirement, not a nice-to-have - Experience contributing to or leading cross-functional initiatives that span multiple product lines or teams - Experience building or supporting KPI frameworks, governance structures, and performance reporting with high-impact presentation. - Strong strategic thinking paired with the discipline to execute and follow through - Good facilitation skills able to support or run workshops and drive alignment across teams with different priorities In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Senior Investment Analyst Location: London Role Type: Permanent Work Setup: Hybrid Who We Are Vanguard is a global investment firm known for low-cost funds and ETFs, helping investors achieve long-term financial goals with transparent, disciplined strategies. What you'll do Lead the development of investment and advice methodologies across direct, managed and advised propositions, covering portfolio construction, modelling approaches, rebalancing strategies and client outcome frameworks. Define and enhance frameworks that support investment decision-making, proposition development, prioritisation and strategic change across the investment offering. Shape the long-term direction of fund, cash and liquidity solutions, using data, market insights and modelling outputs to inform recommendations. Partner with product and business stakeholders to align investment strategy, methodology and proposition delivery while balancing growth, risk, complexity and client outcomes. Influence senior leadership through clear analysis and structured recommendations, guiding investment opportunities, risks and future proposition evolution. What you bring Experience within asset management, investment research, advisory services or investment platform environments. Strong knowledge of investment products, portfolio construction, retail investment propositions and fund solutions. Expertise in investment modelling and advice methodologies across direct, managed and/or advised propositions. Understanding of cash and liquidity solutions, including money market funds, and their role within broader investment strategies. Excellent analytical, problem-solving and framework design capabilities, with the ability to simplify complex concepts for diverse audiences. Strong awareness of the UK retail investment landscape, regulatory environment, and the ability to operate effectively in a changing and fast-paced setting. What's Next? If you are ready to take the next step, apply now. Successful applicants will be contacted directly by a recruiter to discuss the role further. We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at (see below) to discuss how we can support you. This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.
Aug 10, 2026
Full time
Senior Investment Analyst Location: London Role Type: Permanent Work Setup: Hybrid Who We Are Vanguard is a global investment firm known for low-cost funds and ETFs, helping investors achieve long-term financial goals with transparent, disciplined strategies. What you'll do Lead the development of investment and advice methodologies across direct, managed and advised propositions, covering portfolio construction, modelling approaches, rebalancing strategies and client outcome frameworks. Define and enhance frameworks that support investment decision-making, proposition development, prioritisation and strategic change across the investment offering. Shape the long-term direction of fund, cash and liquidity solutions, using data, market insights and modelling outputs to inform recommendations. Partner with product and business stakeholders to align investment strategy, methodology and proposition delivery while balancing growth, risk, complexity and client outcomes. Influence senior leadership through clear analysis and structured recommendations, guiding investment opportunities, risks and future proposition evolution. What you bring Experience within asset management, investment research, advisory services or investment platform environments. Strong knowledge of investment products, portfolio construction, retail investment propositions and fund solutions. Expertise in investment modelling and advice methodologies across direct, managed and/or advised propositions. Understanding of cash and liquidity solutions, including money market funds, and their role within broader investment strategies. Excellent analytical, problem-solving and framework design capabilities, with the ability to simplify complex concepts for diverse audiences. Strong awareness of the UK retail investment landscape, regulatory environment, and the ability to operate effectively in a changing and fast-paced setting. What's Next? If you are ready to take the next step, apply now. Successful applicants will be contacted directly by a recruiter to discuss the role further. We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at (see below) to discuss how we can support you. This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.
Our client is seeking an experienced, strategic and hands-on Head of Marketing to lead their marketing function and help drive audience growth, engagement and organisational impact. Job Title: Head of Marketing Contract Type: Permanent Hours: Full-Time 35 hours per week. Location: High Wycombe Hp12 (hybrid working available, minimum of 1 day in the office) Salary: £57,828 per annum Salary Band: Specialist (SP2.5) Benefits: 36 days holiday (including bank holidays), enhanced parental leave, flexible working, private counselling service, professional development opportunities Closing Date: 11:59pm 23rd August 2026 (early applications may be reviewed as received) Reporting to the Chief Engagement Officer, you will develop and deliver this charity's marketing strategy, brand and annual marketing plan, ensuring all activity is insight-led, measurable and aligned to its organisational priorities. As both an inspiring leader and an active practitioner, you will lead a high-performing team while personally delivering major campaigns, organisational change programmes and complex marketing initiatives. Working collaboratively across the Audience Engagement Directorate and the wider charity, you will ensure marketing plays a central role in achieving strategic objectives, while acting as the guardian of this brand and ensuring excellence and consistency across every audience touchpoint. Key Responsibilities: Develop and deliver the charity's multi-year marketing strategy, ensuring it supports organisational priorities, audience growth and income generation. Own the marketing operating model, including campaign intake, editorial governance and prioritisation Act as guardian of this charity's brand, ensuring consistent application of brand identity, tone of voice, messaging and visual standards across the organisation. Work closely with the Head of Digital to ensure integrated audience journeys across digital and offline channels. Lead, coach and develop a high-performing marketing team, creating a culture of collaboration, accountability and continuous improvement. Personally lead major marketing projects and strategic change programmes where senior expertise, judgement or cross-organisational coordination is required. Oversee development of organisational publications and major marketing assets, ensuring quality, consistency and effectiveness. About You: They are looking for an inspiring and strategic marketing leader with strong editorial and audience engagement skills. The ideal candidate will have: Significant experience in a senior marketing leadership role. Demonstrable success developing and delivering integrated marketing strategies that achieve measurable organisational outcomes. Strong experience of brand development, positioning and audience engagement. Experience leading multi-channel marketing across digital and offline channels. Experience leading and developing high-performing marketing teams. Strong understanding of CRM, audience segmentation, analytics and marketing performance. Experience managing marketing budgets and external suppliers. Proven ability to lead complex cross-organisational projects. Experience building effective relationships across multiple stakeholders. About the Employer: Coeliac disease is a serious autoimmune condition that turns eating - one of life's simplest pleasures - into a daily challenge. When it goes undiagnosed, it can damage long-term health and make every meal a source of uncertainty. Even with a diagnosis, coeliac disease can affect confidence and freedom - the freedom to eat safely, to socialise without fear, and to live without limits. Right now, the only treatment is a strict gluten free diet. For nearly 60 years, this charity has been the trusted voice and driving force for everyone affected by coeliac disease, including those who don't yet know they have it. They are campaigning for change, breaking down barriers to diagnosis, improving healthcare, and ensuring safe, affordable gluten free food for all. Closing date: 11:59pm Sunday 23rd August 2026 First stage interviews: 2nd September Interested? To find out more information, please click the apply button. You will be taken to a simple CHM Recruit form and then redirected to complete your application for this position. Our client is an equal opportunities employer and they are determined to ensure that no applicant, employee or volunteer receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. No agencies please.
Aug 09, 2026
Full time
Our client is seeking an experienced, strategic and hands-on Head of Marketing to lead their marketing function and help drive audience growth, engagement and organisational impact. Job Title: Head of Marketing Contract Type: Permanent Hours: Full-Time 35 hours per week. Location: High Wycombe Hp12 (hybrid working available, minimum of 1 day in the office) Salary: £57,828 per annum Salary Band: Specialist (SP2.5) Benefits: 36 days holiday (including bank holidays), enhanced parental leave, flexible working, private counselling service, professional development opportunities Closing Date: 11:59pm 23rd August 2026 (early applications may be reviewed as received) Reporting to the Chief Engagement Officer, you will develop and deliver this charity's marketing strategy, brand and annual marketing plan, ensuring all activity is insight-led, measurable and aligned to its organisational priorities. As both an inspiring leader and an active practitioner, you will lead a high-performing team while personally delivering major campaigns, organisational change programmes and complex marketing initiatives. Working collaboratively across the Audience Engagement Directorate and the wider charity, you will ensure marketing plays a central role in achieving strategic objectives, while acting as the guardian of this brand and ensuring excellence and consistency across every audience touchpoint. Key Responsibilities: Develop and deliver the charity's multi-year marketing strategy, ensuring it supports organisational priorities, audience growth and income generation. Own the marketing operating model, including campaign intake, editorial governance and prioritisation Act as guardian of this charity's brand, ensuring consistent application of brand identity, tone of voice, messaging and visual standards across the organisation. Work closely with the Head of Digital to ensure integrated audience journeys across digital and offline channels. Lead, coach and develop a high-performing marketing team, creating a culture of collaboration, accountability and continuous improvement. Personally lead major marketing projects and strategic change programmes where senior expertise, judgement or cross-organisational coordination is required. Oversee development of organisational publications and major marketing assets, ensuring quality, consistency and effectiveness. About You: They are looking for an inspiring and strategic marketing leader with strong editorial and audience engagement skills. The ideal candidate will have: Significant experience in a senior marketing leadership role. Demonstrable success developing and delivering integrated marketing strategies that achieve measurable organisational outcomes. Strong experience of brand development, positioning and audience engagement. Experience leading multi-channel marketing across digital and offline channels. Experience leading and developing high-performing marketing teams. Strong understanding of CRM, audience segmentation, analytics and marketing performance. Experience managing marketing budgets and external suppliers. Proven ability to lead complex cross-organisational projects. Experience building effective relationships across multiple stakeholders. About the Employer: Coeliac disease is a serious autoimmune condition that turns eating - one of life's simplest pleasures - into a daily challenge. When it goes undiagnosed, it can damage long-term health and make every meal a source of uncertainty. Even with a diagnosis, coeliac disease can affect confidence and freedom - the freedom to eat safely, to socialise without fear, and to live without limits. Right now, the only treatment is a strict gluten free diet. For nearly 60 years, this charity has been the trusted voice and driving force for everyone affected by coeliac disease, including those who don't yet know they have it. They are campaigning for change, breaking down barriers to diagnosis, improving healthcare, and ensuring safe, affordable gluten free food for all. Closing date: 11:59pm Sunday 23rd August 2026 First stage interviews: 2nd September Interested? To find out more information, please click the apply button. You will be taken to a simple CHM Recruit form and then redirected to complete your application for this position. Our client is an equal opportunities employer and they are determined to ensure that no applicant, employee or volunteer receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. No agencies please.
Job Title: Commissioning Officer (Market Intelligence, Adult Social Care) Location: Richmond & Wandsworth, Hybrid working, 2 days office Hourly rate: 24.62 PAYE / 32.17 Umbrella Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start About the Role We are looking for a highly motivated Commissioning Officer (Market Intelligence) to join our Adult Social Care Commissioning team during an exciting period of transformation. This temporary role will play a key part in supporting the delivery of market intelligence, insight and analysis that informs commissioning decisions and market management across Adult Social Care. You will help maintain critical intelligence products, develop evidence-based reporting and support the creation of improved data, governance and commissioning processes. What You'll Be Doing As the lead officer for a range of market intelligence activities, you will: Maintain and develop key intelligence products, including Power BI dashboards and reporting tools. Produce analysis and insight to support commissioning decisions and market oversight. Lead research and evidence gathering for Joint Strategic Needs Assessments (JSNAs). Develop reports, briefings and market intelligence products for senior leaders. Respond to bespoke intelligence and analytical requests from commissioners and stakeholders. Coordinate the Housing Strategy Group and contribute to housing-related needs assessments. Support the development of improved data infrastructure, governance arrangements and market management processes. Work collaboratively with commissioners, analysts, senior managers and external partners to deliver evidence-based solutions. What We're Looking For Essential Experience and Knowledge Experience of Adult Social Care commissioning and market management. Understanding of commissioning cycles and needs assessment processes. Experience working with demographic, performance and market intelligence data. Knowledge of equality, diversity and inclusion principles within commissioning environments. Essential Analytical Skills Advanced Excel skills. Experience using Power BI to develop and maintain dashboards and reporting tools. Strong data analysis and interpretation skills. Ability to identify trends, risks and opportunities from complex datasets. Experience preparing reports and briefings for senior management. Research and Project Skills Experience conducting research, evidence reviews and needs assessments. Strong report-writing and drafting skills. Ability to manage multiple workstreams simultaneously. Excellent organisational and prioritisation skills. Experience coordinating meetings, stakeholder groups and action plans Communication Skills Ability to communicate complex information clearly and effectively. Strong stakeholder engagement and relationship-building skills. Experience facilitating discussions, workshops and collaborative working. Ability to tailor reports and presentations for a range of audiences Desirable Experience Local Authority Adult Social Care experience. Market Position Statement development. Joint Strategic Needs Assessment (JSNA) development. SharePoint administration. SQL, Power Query or data modelling. Market analysis and provider engagement. Designing and delivering training Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Aug 08, 2026
Contractor
Job Title: Commissioning Officer (Market Intelligence, Adult Social Care) Location: Richmond & Wandsworth, Hybrid working, 2 days office Hourly rate: 24.62 PAYE / 32.17 Umbrella Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start About the Role We are looking for a highly motivated Commissioning Officer (Market Intelligence) to join our Adult Social Care Commissioning team during an exciting period of transformation. This temporary role will play a key part in supporting the delivery of market intelligence, insight and analysis that informs commissioning decisions and market management across Adult Social Care. You will help maintain critical intelligence products, develop evidence-based reporting and support the creation of improved data, governance and commissioning processes. What You'll Be Doing As the lead officer for a range of market intelligence activities, you will: Maintain and develop key intelligence products, including Power BI dashboards and reporting tools. Produce analysis and insight to support commissioning decisions and market oversight. Lead research and evidence gathering for Joint Strategic Needs Assessments (JSNAs). Develop reports, briefings and market intelligence products for senior leaders. Respond to bespoke intelligence and analytical requests from commissioners and stakeholders. Coordinate the Housing Strategy Group and contribute to housing-related needs assessments. Support the development of improved data infrastructure, governance arrangements and market management processes. Work collaboratively with commissioners, analysts, senior managers and external partners to deliver evidence-based solutions. What We're Looking For Essential Experience and Knowledge Experience of Adult Social Care commissioning and market management. Understanding of commissioning cycles and needs assessment processes. Experience working with demographic, performance and market intelligence data. Knowledge of equality, diversity and inclusion principles within commissioning environments. Essential Analytical Skills Advanced Excel skills. Experience using Power BI to develop and maintain dashboards and reporting tools. Strong data analysis and interpretation skills. Ability to identify trends, risks and opportunities from complex datasets. Experience preparing reports and briefings for senior management. Research and Project Skills Experience conducting research, evidence reviews and needs assessments. Strong report-writing and drafting skills. Ability to manage multiple workstreams simultaneously. Excellent organisational and prioritisation skills. Experience coordinating meetings, stakeholder groups and action plans Communication Skills Ability to communicate complex information clearly and effectively. Strong stakeholder engagement and relationship-building skills. Experience facilitating discussions, workshops and collaborative working. Ability to tailor reports and presentations for a range of audiences Desirable Experience Local Authority Adult Social Care experience. Market Position Statement development. Joint Strategic Needs Assessment (JSNA) development. SharePoint administration. SQL, Power Query or data modelling. Market analysis and provider engagement. Designing and delivering training Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Hays Construction and Property
Eastleigh, Hampshire
Business Engagement and Service Improvement Manager - Housing Permanent Eastleigh Up to 58,400 The role holder is responsible for collaborating with operational teams to shape ideas for change, support the development of robust business cases, and clearly articulate the drivers for change-whether regulatory, compliance, operational, or strategic. A core element of the role is leading the Business Engagement & Service Improvement team, including Service Improvement Coordinators and Root Cause Analysts, to ensure all initiatives are underpinned by customer feedback and insights. Alongside RCA insight, the role holder will work closely with the Customer Experience - Operations Team, Insights Team and People & Organisational Development (POD) to translate customer and colleague feedback into meaningful service improvements and cultural change initiatives. The Business Engagement & Service Improvement team also enables the business to self-deliver change where appropriate, by providing facilitation, guidance, and access to tools. This includes conducting reviews, undertaking gap analyses, and leading working groups to identify and shape new initiatives that feed into the wider Portfolio. The role holder works in partnership with the Head of Change & Service Improvement to support the identification, forecasting, and planning of demand, while providing insight and input into the prioritisation and sequencing of the overall Portfolio. They play a key role in managing stakeholder expectations around delivery timescales and scope, ensuring change is well-governed, strategically aligned, and impactful. Knowledge Detailed knowledge of the internal business environment and the wider Social Housing sector, including regulatory, compliance and operational drives as well as its challenges and opportunities. CIH Level 4 or above (preferred). Evidence of continued professional development, particularly in leadership, business change, or project management Understanding of customer engagement, service design, root cause analysis and continuous improvement methodologies. Please click 'apply now' or contact me for more information Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 08, 2026
Full time
Business Engagement and Service Improvement Manager - Housing Permanent Eastleigh Up to 58,400 The role holder is responsible for collaborating with operational teams to shape ideas for change, support the development of robust business cases, and clearly articulate the drivers for change-whether regulatory, compliance, operational, or strategic. A core element of the role is leading the Business Engagement & Service Improvement team, including Service Improvement Coordinators and Root Cause Analysts, to ensure all initiatives are underpinned by customer feedback and insights. Alongside RCA insight, the role holder will work closely with the Customer Experience - Operations Team, Insights Team and People & Organisational Development (POD) to translate customer and colleague feedback into meaningful service improvements and cultural change initiatives. The Business Engagement & Service Improvement team also enables the business to self-deliver change where appropriate, by providing facilitation, guidance, and access to tools. This includes conducting reviews, undertaking gap analyses, and leading working groups to identify and shape new initiatives that feed into the wider Portfolio. The role holder works in partnership with the Head of Change & Service Improvement to support the identification, forecasting, and planning of demand, while providing insight and input into the prioritisation and sequencing of the overall Portfolio. They play a key role in managing stakeholder expectations around delivery timescales and scope, ensuring change is well-governed, strategically aligned, and impactful. Knowledge Detailed knowledge of the internal business environment and the wider Social Housing sector, including regulatory, compliance and operational drives as well as its challenges and opportunities. CIH Level 4 or above (preferred). Evidence of continued professional development, particularly in leadership, business change, or project management Understanding of customer engagement, service design, root cause analysis and continuous improvement methodologies. Please click 'apply now' or contact me for more information Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
We're looking for a Portfolio Planning Specialist to manage the intake, prioritisation, planning and capacity management of SAP, AI and enterprise technology initiatives. This role will ensure new demand is assessed, sequenced and planned effectively, balancing business priorities, funding, dependencies and available delivery capacity. Working across Portfolio, Technology, Finance, Architecture, PMO and Delivery teams, you'll create and maintain an integrated view of upcoming work and help ensure projects enter delivery with clear scope, ownership and realistic timelines. Key Responsibilities Manage the intake and planning of SAP, AI, Finance Technology and enterprise technology demand. Assess project readiness, scope, funding, resource requirements, dependencies and delivery risks. Maintain forward-looking capacity plans across architecture, SAP, delivery, testing, data, security and vendor teams. Develop and maintain integrated roadmaps, delivery schedules and dependency maps. Support prioritisation decisions based on business value, urgency, risk, capacity and delivery feasibility. Identify planning conflicts early and recommend options for resequencing, resourcing, phasing or scope adjustment. Provide clear portfolio insights to support leadership decision-making. About You You'll bring: Experience in portfolio planning, demand management, resource planning, capacity management or project controls within technology or transformation environments. Strong skills in roadmap development, dependency management, milestone planning and capacity forecasting. Experience managing project intake, prioritisation and delivery sequencing. The ability to work effectively with portfolio leads, project managers, architects, Finance teams, vendors and PMO functions. Excellent analytical, communication and stakeholder management skills. Desirable Experience Knowledge of CAPEX/OPEX planning, funding governance, Agile delivery or SAP Activate. Experience supporting SAP, ERP, AI, Finance Technology or enterprise transformation portfolios. Familiarity with planning and portfolio tools such as MS Project, Excel, Power BI, Planview, Clarity, Jira or Azure DevOps. If you're passionate about bringing structure, visibility, and discipline to complex technology portfolios, we'd love to hear from you. Please apply or contact Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Aug 07, 2026
Contractor
We're looking for a Portfolio Planning Specialist to manage the intake, prioritisation, planning and capacity management of SAP, AI and enterprise technology initiatives. This role will ensure new demand is assessed, sequenced and planned effectively, balancing business priorities, funding, dependencies and available delivery capacity. Working across Portfolio, Technology, Finance, Architecture, PMO and Delivery teams, you'll create and maintain an integrated view of upcoming work and help ensure projects enter delivery with clear scope, ownership and realistic timelines. Key Responsibilities Manage the intake and planning of SAP, AI, Finance Technology and enterprise technology demand. Assess project readiness, scope, funding, resource requirements, dependencies and delivery risks. Maintain forward-looking capacity plans across architecture, SAP, delivery, testing, data, security and vendor teams. Develop and maintain integrated roadmaps, delivery schedules and dependency maps. Support prioritisation decisions based on business value, urgency, risk, capacity and delivery feasibility. Identify planning conflicts early and recommend options for resequencing, resourcing, phasing or scope adjustment. Provide clear portfolio insights to support leadership decision-making. About You You'll bring: Experience in portfolio planning, demand management, resource planning, capacity management or project controls within technology or transformation environments. Strong skills in roadmap development, dependency management, milestone planning and capacity forecasting. Experience managing project intake, prioritisation and delivery sequencing. The ability to work effectively with portfolio leads, project managers, architects, Finance teams, vendors and PMO functions. Excellent analytical, communication and stakeholder management skills. Desirable Experience Knowledge of CAPEX/OPEX planning, funding governance, Agile delivery or SAP Activate. Experience supporting SAP, ERP, AI, Finance Technology or enterprise transformation portfolios. Familiarity with planning and portfolio tools such as MS Project, Excel, Power BI, Planview, Clarity, Jira or Azure DevOps. If you're passionate about bringing structure, visibility, and discipline to complex technology portfolios, we'd love to hear from you. Please apply or contact Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Looking for a content leader who combines strategic thinking with exceptional writing and editorial skills. You'll have a proven track record of leading content programmes across multiple markets while influencing senior stakeholders and delivering measurable business results. Client Details A market leading B2B Travel brand. Description Develop and lead the global B2B content strategy, aligned with commercial objectives and audience needs Own content planning and delivery for the EMEA region across digital channels and sales enablement Lead, mentor and support an established international team of Content Managers (x2) Drive consistency in brand messaging, tone of voice and editorial standards across all markets Create content that supports the full customer journey, from awareness through to conversion Partner with SEO specialists to optimise content for search, AI-powered discovery, AEO and LLM search experiences Manage freelancers, agencies and external content partners to deliver high-quality content at scale Champion the use of AI tools to improve content quality, efficiency and workflow Develop effective content planning, governance and prioritisation processes Build strong relationships with senior stakeholders, balancing business priorities across multiple regions Use data and performance insights to continually optimise content and demonstrate commercial impact Encourage collaboration and knowledge sharing across global marketing teams Profile Extensive experience developing and delivering B2B content strategies Experience leading and developing content teams within international or matrix organisations Outstanding writing, editing and storytelling skills across multiple content formats A commercial mindset with experience supporting demand generation, lead nurturing and sales enablement Strong stakeholder management and influencing skills Experience establishing editorial standards, messaging frameworks and content governance Knowledge of SEO, AI search, AEO and evolving content discovery best practice Experience using AI content tools to improve workflows and productivity Confidence managing agencies, freelancers and external partners Excellent planning and organisational skills, with the ability to manage competing priorities across multiple regions Job Offer 60k - 65k + Good Benefits Hybrid working. 3 days a week in their central London office
Aug 07, 2026
Full time
Looking for a content leader who combines strategic thinking with exceptional writing and editorial skills. You'll have a proven track record of leading content programmes across multiple markets while influencing senior stakeholders and delivering measurable business results. Client Details A market leading B2B Travel brand. Description Develop and lead the global B2B content strategy, aligned with commercial objectives and audience needs Own content planning and delivery for the EMEA region across digital channels and sales enablement Lead, mentor and support an established international team of Content Managers (x2) Drive consistency in brand messaging, tone of voice and editorial standards across all markets Create content that supports the full customer journey, from awareness through to conversion Partner with SEO specialists to optimise content for search, AI-powered discovery, AEO and LLM search experiences Manage freelancers, agencies and external content partners to deliver high-quality content at scale Champion the use of AI tools to improve content quality, efficiency and workflow Develop effective content planning, governance and prioritisation processes Build strong relationships with senior stakeholders, balancing business priorities across multiple regions Use data and performance insights to continually optimise content and demonstrate commercial impact Encourage collaboration and knowledge sharing across global marketing teams Profile Extensive experience developing and delivering B2B content strategies Experience leading and developing content teams within international or matrix organisations Outstanding writing, editing and storytelling skills across multiple content formats A commercial mindset with experience supporting demand generation, lead nurturing and sales enablement Strong stakeholder management and influencing skills Experience establishing editorial standards, messaging frameworks and content governance Knowledge of SEO, AI search, AEO and evolving content discovery best practice Experience using AI content tools to improve workflows and productivity Confidence managing agencies, freelancers and external partners Excellent planning and organisational skills, with the ability to manage competing priorities across multiple regions Job Offer 60k - 65k + Good Benefits Hybrid working. 3 days a week in their central London office
Service Design Insights Analyst - Regional Energy Strategic Planning (RESP) Turn customer insight into what RESP builds The National Energy System Operator (NESO) is helping to lead Great Britain's transition to a cleaner, more sustainable energy future. As part of this, NESO has been given the role of Regional Energy Strategic Planner (RESP) . RESP will support the coordinated development of the energy system and enable long-term investment to be made with greater confidence and ahead of need. RESP takes a whole-system, place-based approach , helping organisations understand how future energy demand and generation could affect their areas and what infrastructure may be needed to support that change. We are looking for a Service Design Insights Analyst to join our Service Design team and ensure that the voice of the customer directly influences the development of RESP. The opportunity A significant amount of customer and service design work is already underway. Customer groups have been defined, needs have been mapped, user journeys are developing and the programme is now moving into delivery. Your role will be to gather, understand and translate customer insight into practical improvements to the RESP product and customer experience . You will work with customers including local authorities, energy networks, governments and wider stakeholders , gathering insight through forums, external engagement, workshops, research and feedback. The key is not simply collecting insight - it is ensuring that what customers tell us influences what RESP builds . What you'll do Gather and manage customer insight from forums, external engagement, workshops, research and feedback channels. Analyse and synthesise qualitative and quantitative evidence into clear customer needs, pain points, opportunities and outcomes . Maintain a trusted, accessible view of customer insight across RESP, ensuring evidence is current and traceable. Identify common themes, emerging trends and gaps to support prioritisation and service improvements. Work with the Service Design team to develop and maintain customer journeys, user needs and service blueprints . Translate customer insight into practical recommendations for the RESP tool , working with product and workstream teams to influence requirements, features and improvements. Design and facilitate insight-gathering, triage and prioritisation workshops. Track feedback through to outcomes, ensuring there is a clear link between what customers tell us, what we learn and what RESP changes . Produce clear reports, dashboards and recommendations that communicate customer needs and their implications for RESP. About you We're looking for someone who can confidently move between customer insight, service design and product development . You'll bring: Experience gathering, analysing and synthesising customer or stakeholder insight. Experience turning qualitative or quantitative evidence into clear needs, themes and actionable recommendations. Strong analytical and problem-solving skills, with the ability to identify patterns and emerging needs. Experience engaging with customers or stakeholders to understand complex needs and challenges. The ability to translate insight into practical changes to products, services or customer experiences. Strong communication and facilitation skills. Experience working collaboratively across multidisciplinary teams. Excellent written and verbal communication skills. A customer-centred mindset and the ability to represent different customer perspectives. The ability to work effectively in a complex and evolving environment. Experience in service design, product development, the GB energy sector, local government, energy networks or the wider net-zero transition would be desirable. What success looks like You will help ensure that customer insight is acted upon, not simply collected . Success will mean: Customer insight is captured, understood and accessible across RESP. Emerging needs, themes and risks are identified early. Customer evidence directly influences the development of the RESP tool and customer journeys . Product and Service Design teams have a clear understanding of customer needs. External feedback leads to tangible improvements and informed decisions. Customers can see a clear connection between what they tell RESP and what RESP develops. Ultimately, you will help create the connection between what customers tell us and what RESP builds , helping organisations make better, earlier and more confident decisions about their future energy needs and infrastructure. Contract and working arrangements This is a 6-month rolling opportunity , reflecting the delivery phase of the RESP service design programme. The role is predominantly remote , with approximately two days per month spent in person with colleagues and stakeholders. Locations are likely to include Cardiff, Bristol, London, Warwick or Birmingham . Locations may change depending on programme and business needs, so you will need to be flexible and comfortable travelling across Great Britain when required . All reasonable business travel costs will be covered by NESO. We welcome full-time and part-time applicants and are committed to flexible working arrangements. Our commitment to inclusion At NESO, we believe potential comes in many forms. You do not need to meet every requirement to apply, and we welcome people with diverse experiences and backgrounds. We are committed to a fair and inclusive recruitment process where everyone has the opportunity to demonstrate their talents and help us build a workforce that represents the communities we serve.
Aug 07, 2026
Contractor
Service Design Insights Analyst - Regional Energy Strategic Planning (RESP) Turn customer insight into what RESP builds The National Energy System Operator (NESO) is helping to lead Great Britain's transition to a cleaner, more sustainable energy future. As part of this, NESO has been given the role of Regional Energy Strategic Planner (RESP) . RESP will support the coordinated development of the energy system and enable long-term investment to be made with greater confidence and ahead of need. RESP takes a whole-system, place-based approach , helping organisations understand how future energy demand and generation could affect their areas and what infrastructure may be needed to support that change. We are looking for a Service Design Insights Analyst to join our Service Design team and ensure that the voice of the customer directly influences the development of RESP. The opportunity A significant amount of customer and service design work is already underway. Customer groups have been defined, needs have been mapped, user journeys are developing and the programme is now moving into delivery. Your role will be to gather, understand and translate customer insight into practical improvements to the RESP product and customer experience . You will work with customers including local authorities, energy networks, governments and wider stakeholders , gathering insight through forums, external engagement, workshops, research and feedback. The key is not simply collecting insight - it is ensuring that what customers tell us influences what RESP builds . What you'll do Gather and manage customer insight from forums, external engagement, workshops, research and feedback channels. Analyse and synthesise qualitative and quantitative evidence into clear customer needs, pain points, opportunities and outcomes . Maintain a trusted, accessible view of customer insight across RESP, ensuring evidence is current and traceable. Identify common themes, emerging trends and gaps to support prioritisation and service improvements. Work with the Service Design team to develop and maintain customer journeys, user needs and service blueprints . Translate customer insight into practical recommendations for the RESP tool , working with product and workstream teams to influence requirements, features and improvements. Design and facilitate insight-gathering, triage and prioritisation workshops. Track feedback through to outcomes, ensuring there is a clear link between what customers tell us, what we learn and what RESP changes . Produce clear reports, dashboards and recommendations that communicate customer needs and their implications for RESP. About you We're looking for someone who can confidently move between customer insight, service design and product development . You'll bring: Experience gathering, analysing and synthesising customer or stakeholder insight. Experience turning qualitative or quantitative evidence into clear needs, themes and actionable recommendations. Strong analytical and problem-solving skills, with the ability to identify patterns and emerging needs. Experience engaging with customers or stakeholders to understand complex needs and challenges. The ability to translate insight into practical changes to products, services or customer experiences. Strong communication and facilitation skills. Experience working collaboratively across multidisciplinary teams. Excellent written and verbal communication skills. A customer-centred mindset and the ability to represent different customer perspectives. The ability to work effectively in a complex and evolving environment. Experience in service design, product development, the GB energy sector, local government, energy networks or the wider net-zero transition would be desirable. What success looks like You will help ensure that customer insight is acted upon, not simply collected . Success will mean: Customer insight is captured, understood and accessible across RESP. Emerging needs, themes and risks are identified early. Customer evidence directly influences the development of the RESP tool and customer journeys . Product and Service Design teams have a clear understanding of customer needs. External feedback leads to tangible improvements and informed decisions. Customers can see a clear connection between what they tell RESP and what RESP develops. Ultimately, you will help create the connection between what customers tell us and what RESP builds , helping organisations make better, earlier and more confident decisions about their future energy needs and infrastructure. Contract and working arrangements This is a 6-month rolling opportunity , reflecting the delivery phase of the RESP service design programme. The role is predominantly remote , with approximately two days per month spent in person with colleagues and stakeholders. Locations are likely to include Cardiff, Bristol, London, Warwick or Birmingham . Locations may change depending on programme and business needs, so you will need to be flexible and comfortable travelling across Great Britain when required . All reasonable business travel costs will be covered by NESO. We welcome full-time and part-time applicants and are committed to flexible working arrangements. Our commitment to inclusion At NESO, we believe potential comes in many forms. You do not need to meet every requirement to apply, and we welcome people with diverse experiences and backgrounds. We are committed to a fair and inclusive recruitment process where everyone has the opportunity to demonstrate their talents and help us build a workforce that represents the communities we serve.
Service Design Insights Analyst - Regional Energy Strategic Planning (RESP) Turn customer insight into what RESP builds The National Energy System Operator (NESO) is helping to lead Great Britain's transition to a cleaner, more sustainable energy future. As part of this, NESO has been given the role of Regional Energy Strategic Planner (RESP) . RESP will support the coordinated development of the energy system and enable long-term investment to be made with greater confidence and ahead of need. RESP takes a whole-system, place-based approach , helping organisations understand how future energy demand and generation could affect their areas and what infrastructure may be needed to support that change. We are looking for a Service Design Insights Analyst to join our Service Design team and ensure that the voice of the customer directly influences the development of RESP. The opportunity A significant amount of customer and service design work is already underway. Customer groups have been defined, needs have been mapped, user journeys are developing and the programme is now moving into delivery. Your role will be to gather, understand and translate customer insight into practical improvements to the RESP product and customer experience . You will work with customers including local authorities, energy networks, governments and wider stakeholders , gathering insight through forums, external engagement, workshops, research and feedback. The key is not simply collecting insight - it is ensuring that what customers tell us influences what RESP builds . What you'll do Gather and manage customer insight from forums, external engagement, workshops, research and feedback channels. Analyse and synthesise qualitative and quantitative evidence into clear customer needs, pain points, opportunities and outcomes . Maintain a trusted, accessible view of customer insight across RESP, ensuring evidence is current and traceable. Identify common themes, emerging trends and gaps to support prioritisation and service improvements. Work with the Service Design team to develop and maintain customer journeys, user needs and service blueprints . Translate customer insight into practical recommendations for the RESP tool , working with product and workstream teams to influence requirements, features and improvements. Design and facilitate insight-gathering, triage and prioritisation workshops. Track feedback through to outcomes, ensuring there is a clear link between what customers tell us, what we learn and what RESP changes . Produce clear reports, dashboards and recommendations that communicate customer needs and their implications for RESP. About you We're looking for someone who can confidently move between customer insight, service design and product development . You'll bring: Experience gathering, analysing and synthesising customer or stakeholder insight. Experience turning qualitative or quantitative evidence into clear needs, themes and actionable recommendations. Strong analytical and problem-solving skills, with the ability to identify patterns and emerging needs. Experience engaging with customers or stakeholders to understand complex needs and challenges. The ability to translate insight into practical changes to products, services or customer experiences. Strong communication and facilitation skills. Experience working collaboratively across multidisciplinary teams. Excellent written and verbal communication skills. A customer-centred mindset and the ability to represent different customer perspectives. The ability to work effectively in a complex and evolving environment. Experience in service design, product development, the GB energy sector, local government, energy networks or the wider net-zero transition would be desirable. What success looks like You will help ensure that customer insight is acted upon, not simply collected . Success will mean: Customer insight is captured, understood and accessible across RESP. Emerging needs, themes and risks are identified early. Customer evidence directly influences the development of the RESP tool and customer journeys . Product and Service Design teams have a clear understanding of customer needs. External feedback leads to tangible improvements and informed decisions. Customers can see a clear connection between what they tell RESP and what RESP develops. Ultimately, you will help create the connection between what customers tell us and what RESP builds , helping organisations make better, earlier and more confident decisions about their future energy needs and infrastructure. Contract and working arrangements This is a 6-month rolling opportunity , reflecting the delivery phase of the RESP service design programme. The role is predominantly remote , with approximately two days per month spent in person with colleagues and stakeholders. Locations are likely to include Cardiff, Bristol, London, Warwick or Birmingham . Locations may change depending on programme and business needs, so you will need to be flexible and comfortable travelling across Great Britain when required . All reasonable business travel costs will be covered by NESO. We welcome Full time and part time applicants and are committed to flexible working arrangements. Our commitment to inclusion At NESO, we believe potential comes in many forms. You do not need to meet every requirement to apply, and we welcome people with diverse experiences and backgrounds. We are committed to a fair and inclusive recruitment process where everyone has the opportunity to demonstrate their talents and help us build a workforce that represents the communities we serve.
Aug 07, 2026
Contractor
Service Design Insights Analyst - Regional Energy Strategic Planning (RESP) Turn customer insight into what RESP builds The National Energy System Operator (NESO) is helping to lead Great Britain's transition to a cleaner, more sustainable energy future. As part of this, NESO has been given the role of Regional Energy Strategic Planner (RESP) . RESP will support the coordinated development of the energy system and enable long-term investment to be made with greater confidence and ahead of need. RESP takes a whole-system, place-based approach , helping organisations understand how future energy demand and generation could affect their areas and what infrastructure may be needed to support that change. We are looking for a Service Design Insights Analyst to join our Service Design team and ensure that the voice of the customer directly influences the development of RESP. The opportunity A significant amount of customer and service design work is already underway. Customer groups have been defined, needs have been mapped, user journeys are developing and the programme is now moving into delivery. Your role will be to gather, understand and translate customer insight into practical improvements to the RESP product and customer experience . You will work with customers including local authorities, energy networks, governments and wider stakeholders , gathering insight through forums, external engagement, workshops, research and feedback. The key is not simply collecting insight - it is ensuring that what customers tell us influences what RESP builds . What you'll do Gather and manage customer insight from forums, external engagement, workshops, research and feedback channels. Analyse and synthesise qualitative and quantitative evidence into clear customer needs, pain points, opportunities and outcomes . Maintain a trusted, accessible view of customer insight across RESP, ensuring evidence is current and traceable. Identify common themes, emerging trends and gaps to support prioritisation and service improvements. Work with the Service Design team to develop and maintain customer journeys, user needs and service blueprints . Translate customer insight into practical recommendations for the RESP tool , working with product and workstream teams to influence requirements, features and improvements. Design and facilitate insight-gathering, triage and prioritisation workshops. Track feedback through to outcomes, ensuring there is a clear link between what customers tell us, what we learn and what RESP changes . Produce clear reports, dashboards and recommendations that communicate customer needs and their implications for RESP. About you We're looking for someone who can confidently move between customer insight, service design and product development . You'll bring: Experience gathering, analysing and synthesising customer or stakeholder insight. Experience turning qualitative or quantitative evidence into clear needs, themes and actionable recommendations. Strong analytical and problem-solving skills, with the ability to identify patterns and emerging needs. Experience engaging with customers or stakeholders to understand complex needs and challenges. The ability to translate insight into practical changes to products, services or customer experiences. Strong communication and facilitation skills. Experience working collaboratively across multidisciplinary teams. Excellent written and verbal communication skills. A customer-centred mindset and the ability to represent different customer perspectives. The ability to work effectively in a complex and evolving environment. Experience in service design, product development, the GB energy sector, local government, energy networks or the wider net-zero transition would be desirable. What success looks like You will help ensure that customer insight is acted upon, not simply collected . Success will mean: Customer insight is captured, understood and accessible across RESP. Emerging needs, themes and risks are identified early. Customer evidence directly influences the development of the RESP tool and customer journeys . Product and Service Design teams have a clear understanding of customer needs. External feedback leads to tangible improvements and informed decisions. Customers can see a clear connection between what they tell RESP and what RESP develops. Ultimately, you will help create the connection between what customers tell us and what RESP builds , helping organisations make better, earlier and more confident decisions about their future energy needs and infrastructure. Contract and working arrangements This is a 6-month rolling opportunity , reflecting the delivery phase of the RESP service design programme. The role is predominantly remote , with approximately two days per month spent in person with colleagues and stakeholders. Locations are likely to include Cardiff, Bristol, London, Warwick or Birmingham . Locations may change depending on programme and business needs, so you will need to be flexible and comfortable travelling across Great Britain when required . All reasonable business travel costs will be covered by NESO. We welcome Full time and part time applicants and are committed to flexible working arrangements. Our commitment to inclusion At NESO, we believe potential comes in many forms. You do not need to meet every requirement to apply, and we welcome people with diverse experiences and backgrounds. We are committed to a fair and inclusive recruitment process where everyone has the opportunity to demonstrate their talents and help us build a workforce that represents the communities we serve.
