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Your new company A forward-thinking London local authority is seeking an experienced Disrepair Manager to join its Housing Directorate. With a strong commitment to delivering safe, high-quality homes and improving outcomes for residents, the organisation is undertaking an ambitious transformation programme across its housing services. Your new role As Disrepair Manager, you will lead on the effective management of housing disrepair across the borough, ensuring claims are handled efficiently, compliantly and with a strong customer focus. You will manage a small specialist team and work closely with internal teams, contractors and legal representatives to drive performance and deliver service improvements.Key responsibilities include: Managing and developing a team of disrepair surveyors and support staff>Ensuring full compliance with disrepair protocol, legislation and health & safety requirements>Monitoring performance, identifying trends and insights to inform continuous service improvement>Managing contractor performance and ensuring value for money and quality delivery>Acting as a key liaison with solicitors, residents, contractors and internal stakeholders>Overseeing complaint resolution and enhancing customer satisfaction outcomes>Supporting wider repairs and maintenance service delivery, including inspections and quality assurance You will play a key role in driving a proactive and data-led approach to disrepair, improving outcomes for residents while minimising risk. What you'll need to succeed To be successful in this role, you will bring: Proven track record of managing legal disrepair cases and claims>Sound knowledge of housing legislation, including the Landlord and Tenant Act and disrepair protocol>Experience managing contractors, performance and service delivery>Strong leadership and stakeholder management skills>Excellent communication, negotiation and problem-solving ability>A proactive, solutions-focused approach with a commitment to service improvement>Relevant construction or building qualification (e.g. HNC or equivalent) What you'll get in return Up to 31 days annual leave, plus bank holidays, with the option to purchase up to 10 additional days>Opportunity to shape the future of housing asset management and repairs services in a major London borough>A key leadership role within a high-impact transformation programme>Collaborative and supportive working environment>Competitive local government benefits package, including access to the Local Government Pension Scheme - a market-leading defined benefit scheme with circa 18%+ employer contribution>Flexible working opportunities What you need to do now This campaign is being managed exclusively by Hays. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. For a confidential discussion or if you have any questions, please contact me directly using my Hays contact details. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Wireless Network Engineer Remote - some travel round the midlands and very occasional travel to Hampshire will be required 40,000 - 50,000 + Extensive Benefits Package + Training & Development + Progression Opportunities Are you a CWNA-qualified Network Engineer with Wi-Fi surveying experience, looking to become the first engineer in a growing region for an award-winning connectivity consultancy, where you'll have the opportunity to develop your technical expertise, work with cutting-edge wireless technologies, and play a key role in the company's continued expansion? This is an excellent opportunity to join a highly respected connectivity and wireless solutions provider operating in complex and challenging customer environments. In this role, you'll split your time between delivering Wi-Fi surveys and providing 3rd Line NOC support. You'll be responsible for carrying out wireless surveys, supporting complex networking issues, and occasionally providing on-site support when conducting customer surveys. As the first engineer in the region, you'll have the autonomy to make a real impact while remaining supported by an experienced technical team. You will thrive in this role if you enjoy working in an MSP or service-led environment, take pride in customer experience, and are happy with a varied role covering NOC escalation, BAU support, and technical project work. The Role: Conduct Wi-Fi surveys for customer sites across the Midlands Provide 3rd Line support within the Network Operations Centre Support the design and optimisation of wireless networking solutions Occasional customer site visits alongside surveying activities Work closely with a growing technical team on complex networking projects The Person: CWNA qualified Experience carrying out Wi-Fi surveys Network Engineering or Wireless Networking background Comfortable providing 3rd Line technical support Strong communication skills and a collaborative approach Looking for long-term development and progression opportunities Reference Number: BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

The National Lottery Community Fund - Director of Technology and Digital Salary: £95,000 - £100,000 + excellent benefits Location: UK (Hybrid) SF Technology are proud to be partnering with The National Lottery Community Fund on the search for a Director of Technology and Digital. Every year, The National Lottery Community Fund distributes hundreds of millions of pounds to projects that enriches communities across the UK. Behind that sits a complex technology and digital eco-system that now requires a leader capable of delivering innovation and inspiration to a team of over 70 technology and digital colleagues. This isn't a corporate 'keep the lights on' Directorship. It's an opportunity to shape how an entire organisation uses technology, digital services, automation and AI to improve experiences for colleagues, partners and the communities it serves. Reporting to the Chief Finance & Operating Officer and sitting on the Senior Management Team, you'll lead Technology & Digital across two established teams covering infrastructure, security, operations, digital platforms, service delivery, user experience/solution design and digital transformation. The Opportunity Technology and digital services are recognised as critical enablers of the Fund's strategy - It Starts with Community The foundations are in place - established teams, structures and strategies - but there is significant opportunity to implement leading edge platforms, simplify processes, increase automation and embed digital thinking across the organisation. Your focus will centre around three strategic priorities: - Oversight of the technology estate to maximise operational effectiveness across infrastructure, platforms, governance and service delivery. Alongside this, security over information assets and data remains paramount. - Developing and delivering an ambitious but responsible AI and automation strategy that enables innovation, creates measurable value across the organisation. - Leading cultural transformation by supporting over 850 colleagues embrace new operating processes, improve adoption and unlock better ways of working. This is a newly created and key role for the Fund at a point where a strategic leader is required to drive with pace and poise to ensure technology and digital functions are dynamic, forward thinking, connected and a highly engaged strategic partner. Success won't simply be measured by delivering technical projects. It will be measured by nurturing relationships across the fund ensuring technology and digital become genuine strategic enablers of solutions and outcomes for colleagues, grant applicants and communities throughout the UK. Key Responsibilities - Set the strategic direction for Technology and Digital, ensuring alignment to organisational priorities and driving delivery of the Fund's Digital Transformation Strategy and Technology Strategy, acting as a visible leader of cultural and organisational change. - Accountable for ensuring end-to-end grant making processes are modernised and designed with customer and colleague experience in mind. Digital services should always be accessible, inclusive, scalable and meet the needs of communities, applicants and colleagues. - Ensure a secure, modern, resilient and scalable technology infrastructure and operations, and maintaining robust IT governance and service management whilst demonstrating value for money in the investment of public funds at all times. - Lead the responsible adoption of data-driven analytics, and the responsible and well governed use of AI solutions which both identify efficiency and improve grant applicant/holder experiences to curate a data-first culture where data is clean and reliable and drives informed decision making. - Provide expert advice, insight and challenge to the Chief Finance and Operations Officer, Executive Committee, Board and relevant Committees on technology and digital capability, performance, risk (including cyber). - Shape and oversee prioritisation and investment across Technology and Digital, balancing innovation, operational stability and value for money, while building high-performing teams, digital capability, and a 'One Fund' approach to technology and digital solutions across the organisation. - Observing the Fund's vision and values, you will be a role model leader, focussed on developing and maintaining highly engaged and high performing teams with a customer centric mindset which add strategic value and ensures the Fund's technology and digital landscape support the Fund's climate commitments and net-zero plans. Personal profile We're looking for an experienced technology leader who combines strategic thinking with the ability to inspire You'll bring: - Significant experience leading technology and digital functions at scale within a complex organisation, with a clear track record of aligning capability to organisational priorities - Proven ability to operate at senior leadership level, contributing to organisational strategy and influencing decision making across Executive and Board-level stakeholders - Experience of leading large multi-disciplinary teams across multiple sites throughout the UK multiple specialist functions through senior leaders, establishing clear accountability, driving performance and enabling high-performing teams. - Proven track record delivering major digital transformation programmes, including modernisation of technology estates, platforms and digital services. - Experience leading organisational and cultural change in a technology context, including embedding new ways of working across a complex organisation. - Strong understanding of technology infrastructure, digital service design, data, analytics and emerging technologies including AI. - Experience establishing AI governance frameworks and leading the responsible adoption of emerging technologies at organisational scale. - Significant experience of delivering proven cyber security risk management solutions, and of establishing governance and control frameworks for technology and digital. - Experience of balancing competing priorities across innovation, operational stability, resilience and value for money. - Strong stakeholder management and influencing skills, with the ability to provide advice, insight and challenge to senior leaders, Boards and Committees. - Commercial and financial management of technology investment, including contract and supplier management. - Proven experience of high compliance with of public sector (or equivalent) standards, governance, and regulatory frameworks. Why join? If you have a strong sense of social purpose and responsibility and recognise the importance of developing everyone to their full potential. You will inherit experienced leadership, significant executive sponsorship and the opportunity to shape the technology strategy that supports thousands of community organisations across the country. Few technology leadership roles offer this level of strategic influence alongside such a clear social purpose. If you're looking for an opportunity where your leadership can genuinely improve lives across the UK, we'd love to hear from you. Please apply using the link below or contact Jack Stockport on (url removed). Director of Digital & Technology The National Lottery Community Fund

Service Delivery Manager Location: Swansea (1x day per week in office) Salary: 45k Job description We're looking for a Service Delivery Manager to act as the key point of contact for assigned customers, ensuring we deliver against contractual commitments while identifying opportunities for service and revenue enhancement. This is a customer-facing and internally collaborative role, where you'll be responsible for managing customer relationships throughout the service lifecycle-delivering clear communication, maintaining accountability, and driving satisfaction across all touchpoints. Key Responsibilities Own the customer contract and service obligations, identifying risks or gaps and implementing mitigation strategies. Plan, lead, and document structured Service Review Meetings with key stakeholders. Deliver comprehensive Service Management Reports and lead ongoing improvement plans. Act as the escalation point for internal and external customer service concerns. Partner with Account Management to align on strategic goals and drive new opportunities. Review customer P&Ls to ensure contract profitability and efficiency in service delivery. Monitor and report on KPIs, SLAs, and service performance to meet customer expectations. Provide detailed business reporting and forecasting to internal and external stakeholders. Support broader service initiatives and collaborate across departments to improve customer experience. Experience & Qualifications ITIL V4 Foundation (essential); additional ITIL modules are a plus 2+ years of experience in a customer-facing service management role Background in IT, Managed Services, or Telecoms industry Experience managing multiple customers/accounts Proficient in Microsoft Office applications Experience working with P&L and understanding commercial impacts Familiarity with ServiceNow or similar ITSM platforms ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.

Client Manager (Accountant) Location: Waterlooville, Hampshire Contract Type: Permanent Hours: Full-time (36.5 hours per week) Working Pattern: Office-based with 2 days working from home available Salary: £53,500 - £58,000 The Opportunity Our client is a rapidly growing, forward-thinking accountancy practice that combines traditional values with a modern approach to supporting small businesses. They pride themselves on fostering a collaborative, supportive culture where learning, development and teamwork are at the heart of everything they do. This is an excellent opportunity for an experienced accountant who enjoys managing client relationships, leading a team, and delivering high-quality accountancy and advisory services. The Role As a Client Manager , you will manage your own portfolio of clients while leading a small team of accountants, providing technical guidance, mentoring, and ensuring exceptional client service. Key Responsibilities Manage the preparation, review and submission of statutory accounts and tax returns for: Sole Traders Partnerships Limited Companies Maintain responsibility for your own portfolio of clients. Review and check work completed by junior team members. Supervise, mentor and develop a small accounting team. Manage workloads to ensure all statutory deadlines are met. Provide technical support and constructive feedback to team members. Assist with planning and monitoring team performance, including KPIs and timesheets. Build strong relationships with clients through regular communication by phone, email and meetings. Onboard new clients and support their transition into the business. Advise clients on tax planning and tax efficiency. Provide business advisory support, including: Cash flow forecasting Budgeting Pricing guidance Prepare, review and complete bookkeeping, VAT returns and CIS where required. Conduct year-end client meetings. Carry out client fee reviews. Maintain accurate electronic records and client documentation. Liaise with HMRC and Companies House to resolve client queries. Deliver bookkeeping or accounting training to clients where appropriate. Maintain Continuing Professional Development (CPD). Attend networking events when required. Requirements Essential ACCA, ACA or equivalent fully qualified accountant. Minimum 5 years' experience working within an accountancy practice. Strong experience managing a varied portfolio of clients. Able to independently prepare and review: Statutory accounts Corporation Tax returns Self Assessment Tax Returns Experience working with: Sole Traders Partnerships Limited Companies Strong tax knowledge with the ability to advise clients. Previous experience supervising or mentoring junior staff. Experience using: Xero QuickBooks Dext FreeAgent Strong Microsoft Office skills, particularly Excel and Word. Skills & Attributes The successful candidate will: Be highly organised with excellent time management skills. Be able to prioritise workloads and meet deadlines. Have excellent written and verbal communication skills. Be confident explaining complex financial information in a simple manner. Enjoy building long-term client relationships. Take a proactive and solutions-focused approach. Be committed to continuous learning and professional development. Have a collaborative and supportive management style. Take pride in delivering exceptional client service. Benefits Competitive salary of £53,500 - £58,000 Hybrid working (2 days working from home) Opportunity to join a growing and ambitious accountancy practice. Supportive and collaborative team environment. Ongoing professional development and training. Genuine opportunities for career progression.

My client has been awarded the contract to maintain Kent Highways for the next 14 years plus. They are seeking dedicated and skilled Highway Maintenance Workers to deliver the contract. The roles are initially contract positions that will be going permanent in the future. This is a great opportunity for experienced Highways Operatives to develop their careers. Full training and qualifications will be provided. Working in Kent this role is pivotal in ensuring the safety and functionality of our highways and roadways. The ideal candidate will have experience in either highway maintenance or traffic management, demonstrating a proactive approach to maintaining and improving road conditions. As well as relevant qualifications such as NRSWA Operatives Units 1 - 9, NHSS 12AB or NHSS 12D Key Responsibilities: Highway Maintenance: Perform routine inspections, repairs, and maintenance tasks on highways, roads, and associated infrastructure. This includes pothole repairs, surface treatments, drainage maintenance, and roadside verge management. Conduct reinstatement activities in compliance with company standards, health and safety regulations, and relevant industry codes of practice. Repair road surfaces, footpaths, and verges by accurately matching materials, textures, and colours to ensure a seamless integration with existing surfaces. Operate various tools and machinery, including but not limited to pneumatic drills, pedestrian rollers, compactors, and tarmac rollers, to complete reinstatement work efficiently and to the required standards. Prepare excavation areas by removing debris, compacting sub-layers, and applying appropriate layers of materials such as tarmac, asphalt, and concrete. Install, adjust, and repair ironwork, kerbs, and drainage systems as necessary. Assist in the identification of underground utilities and ensure the protection of existing services during reinstatement work. Traffic Management: Implement and manage traffic control measures during maintenance operations. This includes setting up and monitoring traffic management systems, ensuring compliance with safety regulations, and coordinating with other road users to minimize disruption. Equipment Operation: Safely operate a variety of maintenance and traffic management equipment, such as road sweepers, rollers, and traffic signals. Conduct regular checks and basic maintenance on equipment to ensure it is in good working order. Health & Safety Compliance: Adhere to all health and safety regulations and guidelines to ensure a safe working environment. Conduct risk assessments and implement necessary safety measures for both workers and the public. Customer Service: Engage with the public and provide information regarding roadworks and traffic disruptions. Address and resolve any concerns or issues raised by road users in a professional manner. Requirements: Experience: Proven experience in highway maintenance or traffic management. Previous work with road repairs, traffic control, or similar tasks is highly desirable. Skills: Strong understanding of road safety regulations and maintenance practices. Ability to operate relevant machinery and equipment proficiently. Excellent problem-solving skills and attention to detail. Qualifications: Relevant certifications in highway maintenance or Traffic management. Such as Highways NRSWA Operatives Units 1 - 9, NHSS 12AB, NHSS 12D Communication: Good communication skills to effectively interact with team members, the public, and other stakeholders. Driving License: A valid UK driving license is required. A category C or C+E license is preferred. Benefits: Competitive salary and benefits package. Opportunities for professional development and training. Supportive work environment with a focus on safety and career growth RG Setsquare is acting as an Employment Agency in relation to this vacancy.

Private Client Manager Luxury Retail Central London Highly Competitive Salary Build relationships. Curate experiences. Sell the exceptional. Not every luxury retail role is about managing a sales floor. Some are about opening doors that others can't. We're exclusively partnering with one of the world's most prestigious luxury fashion houses to appoint a Private Client Manager for one of its flagship London boutiques. This is a rare opportunity to take ownership of the boutique's private client strategy, developing relationships with Ultra High Net Worth individuals, curating unforgettable experiences and driving the growth of some of the brand's most exclusive product categories. If you've built a reputation for delivering exceptional client experiences, cultivating long-term relationships and confidently handling significant transactions, this could be the career-defining opportunity you've been waiting for. The Opportunity As the boutique's Private Client Manager, you'll become the driving force behind its most valuable client relationships. Working alongside an exceptional leadership team, you'll identify new opportunities, develop an exclusive portfolio of private clients and create personalised experiences that go far beyond traditional luxury retail. You'll lead private appointments, develop bespoke client journeys and work across some of the brand's most prestigious collections, ensuring every interaction reflects the highest standards of luxury service. This is a position where commercial success is built through trust, discretion and genuine relationship management rather than transactional selling. What You'll Be Doing Building and nurturing long-term relationships with Ultra High Net Worth and Very Important Clients (VICs). Identifying and developing new private client opportunities through networking, referrals and existing relationships. Leading private appointments and delivering exceptional luxury experiences. Driving sales across exclusive collections including Fine Jewellery, bespoke services, Made-to-Measure, Made-to-Order and other high-value categories. Partnering with specialist teams to deliver seamless bespoke projects and special orders. Supporting exclusive client events, launches and private shopping experiences. Using CRM and client insights to build meaningful, long-term engagement strategies. Acting as the boutique's ambassador for private client development while inspiring colleagues to deliver exceptional client experiences. About You You'll already be operating within the luxury retail sector and have a proven ability to build meaningful relationships with discerning clientele. Perhaps you're currently a Senior Client Advisor, Department Manager, Boutique Manager, Private Client Advisor or Client Development Manager looking for your next challenge. Most importantly, you'll understand that luxury is built on relationships, trust and exceptional service. We're particularly interested in individuals who have experience within luxury fashion, fine jewellery, watches, bespoke tailoring or other premium client-focused environments where personalised service is at the heart of every interaction. What's In It For You? Performance-related bonus Exceptional benefits package Genuine long-term career progression within an internationally renowned luxury group The opportunity to work with one of the most exclusive client portfolios in luxury retail A rare chance to shape and grow a newly established function within a flagship boutique If you're passionate about creating extraordinary client experiences and want to be part of one of luxury retail's most exciting opportunities, we'd love to hear from you. Apply today for a confidential conversation. BH36876

Are you someone who enjoys leading people, making confident decisions and keeping services running smoothly - even when things get busy or outside standard hours? Join our CXM Hub as a Team Leader and play a key role in the day-to-day running of a busy contact centre supporting the Prisons Enquiry Centre. You'll work alongside a supportive group of Team Leaders and colleagues, where collaboration, accountability and a strong team culture are at the heart of what we do. This is a hands-on leadership role where you'll lead a team of around 10 - 14 colleagues, helping them deliver a consistently high standard of customer service in a fast-paced, 365-day operation. You'll balance people leadership with operational decision-making and be trusted to work independently when needed, including outside standard hours. If you enjoy motivating others, taking ownership and staying calm under pressure, this could be the role for you. This role is based in Newport with a fixed hybrid working arrangement, offering a balance between office collaboration and home working. Shifts are scheduled between 7am and 8pm on weekdays, and 7am to 5pm on weekends and public holidays, with a fair rota of approximately one in three weekends. What you'll be doing: Leading the day-to-day operation of the Prisons Enquiry Centre, ensuring service levels and customer experience are consistently met. Managing, coaching and supporting your team to perform at their best, including quality monitoring and performance conversations. Making operational decisions and taking accountability for outcomes, including during out-of-hours periods. Managing business continuity and supporting incident escalation when required. Resolving issues independently to maintain service continuity and minimise disruption. Creating a positive and inclusive team environment that supports development and engagement. What you'll bring: Experience leading and developing people in a fast-paced contact centre environment. Confidence managing your own and team performance against KPIs and delivering consistent results. Strong judgement and decision-making skills, with the ability to remain calm under pressure. Experience of business continuity planning and incident management. Strong organisational skills with attention to detail and a problem-solving mindset. Flexibility to work within a 365-day operational schedule including bank and public holidays. It would be great if you had: Experience working in an out-of-hours or rotating shift environment. A resilient approach and confidence working independently when needed. An understanding of the public sector, particularly the Prison Service. If you're interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full-time, Fixed Term Contract (6 months) Location: Newport Security Clearance Level: SC Internal Recruiter: Kayleigh Salary: £26,972 - £29,000 Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, and pension. Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about the sector? SSCL is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over £950 million of savings - providing more funds for front line public services. We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients. We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets us apart and recognises SSCL as one of Great Place To Work UK's best workplaces. We deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK. Come join us

Are you a school ICT Technician or IT Support Technician looking for your next career opportunity? Do you you feel your progression is currently limited in the school you are working in? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? This is your chance to make a real impact, using your IT skills to improve teaching and learning environments. You ll be the go-to expert, managing IT systems, solving technical problems, and installing hardware and software all while delivering excellent customer service that schools can rely on. You ll act as the key link between schools and the wider company, keeping everyone connected and informed. Sound like you? Read on Role: ICT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, IT Technician, Field IT Support Engineer, School IT Support, IT Field Technician, Network Manager Location: Leeds - working across 3 schools in the Rodley area. Salary: £28k- £32k base salary + mileage payments and great benefits What you will bring to the role: Previous experience in an IT Support capacity up to 2nd line would be great, but not essential. Experience of working within a school, academy or College would be very highly desired and advantageous. Experience installing, maintaining and fixing IT equipment e.g. Servers, Software, Networks, Hardware and telephony Experience supporting Office 365, Google Workspace and Chromebook is highly desirable. Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile!

Job Title: New Client Enquiry Coordinator Location: South Manchester / Hybrid (50% remote after probation) Salary : £13.63 per hour + uncapped commission (avg. £200/month, with top performers earning £300 - £400) Job type: Full Time, Permanent Start Date: Tuesday 1st September 2026 About Us: Established in 2000, Express Solicitors is an award-winning, no win no fee law firm specialising exclusively in personal injury claims. Headquartered in Manchester, we support clients nationwide across all areas of personal injury, including employers' liability, serious injury, clinical negligence, occupiers' and public liability, road traffic accidents and industrial disease. We are ranked 64th in The Lawyer UK Top 200, out of more than 10,000 law firms nationwide, and after achieving a 20% year-on-year growth, Express Solicitors are the largest personal injury claimant firm in the UK. Our commitment to outstanding client care is reflected in our Trustpilot rating of 4.8 (Excellent), placing us among the highest-rated firms in the sector. The Role: As the first point of contact, you'll play a vital role in welcoming new clients and guiding them through the early stages of their legal journey. You'll handle enquiries via phone and email, ensuring each person feels cared for, listened to and understood. This position offers a fantastic opportunity to join a supportive and fun team, with clear paths for career progression-over 50% of our Specialist Team hires are internal promotions, 14 of which were promoted within the last 12 months! Responsibilities: Deliver a 5-star client experience from the first contact Respond to enquiries by phone and email with professionalism and empathy Gather essential information to assess the validity of claims Maintain accurate client records using our case management system Collaborate with a high-performing team to ensure every enquiry is handled efficiently Person Specification: Outstanding communication and listening skills Confidence in handling sensitive conversations A friendly, professional, and proactive approach Strong IT and organisational skills A desire to learn, grow, and succeed Ability to build rapport and gain client commitment A team player mindset Salary: Base salary of £13.63 per hour + uncapped commission (avg. £200/month, with top performers earning £300 - £400 Working Pattern & Hours: Our team work on a rotation of one week of early shifts then one week of late shifts. Early Shift: :30 - 16:30 on Friday) Late Shift: :00 - 19:30 on Friday) You will be required to work one weekend shift every third weekend, with a day off in lieu in the week, both of which will be fixed following initial training. Weekends/Bank Holidays 10:00-18:00 Benefits: Hybrid Working - 3/2 hybrid working pattern after probation. 23 Days Holiday - Rising to 26 days plus time in lieu for any bank holidays worked. Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme. Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant may also be considered for this role.

Production Operative (Temporary Contract) Location: Derby Temporary Role Full-Time Salary: £12.76 per hour We are looking for a hands-on, reliable Production Operative to join our busy operations team on a temporary basis. If you enjoy working in a fast-paced environment, have a keen eye for detail and take pride in delivering quality work, we would love to hear from you. This is a varied role where you will support multiple areas of the operation, from repairing and configuring customer equipment to warehouse activities and dispatch. No two days are the same, and you will play a key part in ensuring our customers receive high-quality products and outstanding service. What You'll Be Doing As a Production Operative, you'll: • Diagnose, repair and test customer EPOS and hardware equipment. • Configure devices by installing software, applying customer-specific settings and updating firmware. • Complete quality checks to ensure equipment is fully functional and ready for dispatch. • Follow build instructions, work procedures and customer specifications accurately. • Receive and book stock into inventory systems. • Pick, pack and prepare customer orders for delivery. • Maintain accurate production, repair and stock records. • Support warehouse and production activities as business needs require. • Identify and escalate faults, stock discrepancies and quality concerns. • Help maintain a safe, clean and organised working environment at all times. What We're Looking For We're keen to speak with candidates who have: • Experience in a production, manufacturing, warehouse or repair environment. • An interest in electronics, hardware repair or equipment testing. • Strong attention to detail and a commitment to quality. • Good IT skills and confidence using computer systems. • The ability to follow processes and technical instructions accurately. • A flexible approach and willingness to support different departments. • Good teamwork skills and a positive attitude. • Experience working towards targets and deadlines. Previous experience with EPOS equipment, inventory systems or warehouse management systems would be advantageous but is not essential. Why Join Us? • Immediate start available. • Varied and engaging day-to-day work. • Supportive team environment. • Opportunity to develop technical and operational skills. • Potential for longer-term opportunities for the right candidate. Apply Today: If you're a motivated individual who enjoys practical work, solving problems and being part of a busy team, we'd love to hear from you!

A fantastic opportunity has arisen for an experience Client Service Manager within a leading independent provider of commercial finance. The successful candidate will be responsible for the management of a portfolio of clients, ensuring exceptional customer service, whilst effectively identifying and managing risk to prevent loss of income. Key Responsibilities: Manage a designated portfolio of clients. Maintain a full working knowledge of all clients. Ensure excellent levels of service are delivered so client satisfaction levels remain high. Ensure no client terminates on the grounds of poor service. Minimise third party complaints. Be the clients first point of contact for any payment requests, queries and ledger updates. Monitor and process client payments through the operating system within your agreed personal mandate level. Supply cover for the Credit Control team during staff absences. Key Requirements: Excellent attention to detail. Excellent communications skills, both written and verbal. Ability to build and maintain strong working relationships, both internally and externally. Microsoft Office (Outlook, Word, Excel). Administration, planning and organising skills with good time management. Prior experience in invoice finance would be beneficial, but is not essential. In return the successful candidate will be rewarded with a competitive basic salary, plus bonus and a range of additional benefits.

Service Advisors,Do you want to earn 41k+ OTE working as a Service Advisor? Working with a progressive, supportive and well respected dealer group and a fantastic LUXURY brand! If so, The Recruitment Solution have the perfect role for you! The opportunity is based within their successful dealership in the Portsmouth area. The ideal candidate will have main dealer experience, excellent customer service, upsales and administration skills. If you have experience with RTC, One Link and Kerridge this would be a distinct advantage. Why Apply for this Service Advisor vacancy?• Fantastic career opportunities, • State of the art resources and training • Company Pension• Performance Bonus • Company Benefits Scheme • Long Service Holiday Reward • Enhanced Family Planning Policy • Share Save Scheme • Your Birthday Off• You get to be a part of a LUXURY brand, who provide you with excellent support• Market leading £41,000+ OTE Service Advisor Requirements• You will be responsible for meeting and greeting customers into the service reception• Booking in vehicles• Raising and closing job cards• Gaining authorisations for work to be carried out• Liaising with the workshop in regards to work in progress• Arranging courtesy cars using the one link system• Costing, invoicing, customer handovers and up-selling. If you feel this Service Advisor role is of interest please call Daniel Walton today on or send your CV to alternatively you can call Daniel directly on . If you are looking for a fantastic opportunity within your already successful career and would like to join this highly successful prestige motor company then apply today!We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers.Lots of Motor Trade Jobs throughout the UK. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more.

Are you an experienced customer service leader who thrives on building high-performing teams and delivering exceptional customer experiences? We're partnering with a well-established, growing commercial business that supplies innovative products to organisations across the UK. With a strong reputation for customer service and a commitment to responsible business practices, the company continues to invest in its people, technology and long-term growth. As Head of Customer Service, for a 12 month fixed term contract , you'll lead a customer-focused team, oversee day-to-day operations, and drive continuous improvements across customer support, order processing and sales support. This is a hands-on leadership role where you'll work closely with multiple departments to ensure an outstanding customer journey from enquiry through to delivery. Salary Expectations: £45,000 - £55,000 per annum (dependent on experience) + benefits Working Hours: 8:30am - 5pm Location: Worcester (5 days a week in the office) The Role You'll be responsible for leading and developing the customer service function while ensuring operational excellence across the business. You'll create a positive, high-performing culture, improve processes, and collaborate with internal teams to deliver an exceptional customer experience. Key Responsibilities Lead, coach and develop the Customer Service team, creating a positive, customer-first culture. Set objectives, monitor performance and carry out regular quality reviews across customer interactions. Recruit, onboard and train team members to ensure consistently high service standards. Manage team workloads and resource planning to ensure excellent service levels are maintained. Act as the escalation point for complex customer queries and complaints. Drive continuous improvement through regular team feedback and coaching. Oversee daily customer service operations, ensuring KPIs and service levels are consistently achieved. Manage order processing, stock-related queries and customer communications. Build strong working relationships with warehouse, purchasing, finance and logistics teams to ensure seamless order fulfilment. Analyse customer feedback and identify opportunities to improve the customer journey. Oversee customer communications across phone, email and digital channels. Improve customer service systems, processes and knowledge resources to increase efficiency. Support inbound sales enquiries by ensuring the team provides outstanding product knowledge and customer support. Work collaboratively with commercial and purchasing teams to support larger customer requirements. Identify opportunities to strengthen customer relationships and contribute to business growth through proactive customer engagement. About You You'll be an experienced customer service leader who enjoys developing people and improving processes. You'll be commercially aware, highly organised and passionate about delivering an exceptional customer experience. You'll ideally have: Previous experience leading a customer service or customer operations team within a B2B, e-commerce or commercial environment. A proven track record of managing, coaching and developing successful teams. Excellent communication and problem-solving skills with the confidence to manage customer escalations. Strong organisational skills with a data-driven approach to continuous improvement. Experience using CRM, ERP or customer service platforms such as Pipedrive, NetSuite or Zendesk. Strong Excel skills, with experience using Power BI highly advantageous. A proactive, collaborative approach with the ability to build relationships across multiple departments. Next Steps Shortlisted candidates will obviously be contacted for this specific role and if you haven't heard from us within a week, please assume you have been unsuccessful on this occasion. We'd love to give feedback to every applicant but due to the sheer volume of applications we receive, unfortunately this just isn't possible. We will keep your CV on file to contact you with regards to future roles and any other advice to help you. Alternatively, feel free to contact us for a chat.

Senior Administrator - Partner Support Specialist Location: Wetherby, West Yorkshire (LS23) Salary: Highly Competitive with excellent benefits and bonus Hours: Full time, Hybrid working An excellent opportunity has arisen for a professional and experienced Senior Administrator to work for a highly successful Partner Practice of St. James's Place Wealth Management plc. You will be part of a fast-paced team managing the work generated by the Partner and offering support to the wider admin team as required. The Role: Senior Administrator - Partner Support Specialist You will be providing a high level of administrative support to the Principal Partner whilst maintaining an excellent level of customer service to clients of the Practice including: Provide specialist Business Administration support to the Partner Principal and across the wider adviser team, when required Contribute to the provision of an exceptional client experience Support colleagues across the team to meet operational needs Prepare pre-meeting documentation - working closely with the Partner Principal for details of any additional preparation required - checking for accuracy, completion, compliance etc Client servicing such as appointment making, logging of correspondence to Salesforce and keeping CFRs up to date Preparing cases for Paraplanners, ensuring collation of all required documentation New and transfer business submission Liaising with clients and dealing with client queries The Person: Senior Administrator - Partner Support Specialist This is an interesting and challenging role that would suit a confident, numerate, and professional individual who enjoys using their initiative and who has a 'can do' working style. Relevant experience in Wealth Management (SJP experience would be a great advantage for the role) along with an all-round knowledge which you are looking to expand and develop You will have excellent IT and communication skills, are highly organised and can make decisions You have used the CRM Salesforce You are a self-starter and able to work with little or no supervision It is essential that as a Senior Partner Support Specialist you are confident in dealing with third parties and can work with total discretion St. James's Place plc (SJP) is a leading, a highly regarded FTSE 100 Wealth Management company which distributes a range of Investment and Retirement products and financial solutions to a High Net Worth client base. SJP has funds under management in excess of £240.8bn. This business is well established and highly successful. Please note that this Partner Practice will conduct a standard Financial and Identity check on any candidates who are offered a role within this Practice. When applying for this role, you will be directed to the application site of Burgh Recruitment. Please ensure you tick the Privacy Policy box and click the green 'apply to this job' at the bottom of the application page. Once your application is completed, you will receive a confirmation email from Burgh Recruitment.

Lead standards. Develop people. Make a measurable impact. Consortium Professional Recruitment are pleased to be working with our client to appoint an experienced Technical Manager to join their leadership team in Grimsby. This is an opportunity to take real ownership of food safety, quality and technical performance within an established food business. You ll have the scope to challenge existing practices, develop capable teams and turn improvement opportunities into lasting results, while maintaining the high standards expected by customers, regulators and certification bodies. The Opportunity: As a Technical Manager you ll play a key role in: Leading and continuously improving Food Safety and Quality Management Systems, including HACCP, BRCGS and customer-specific standards. Developing and supporting Technical, Quality and Hygiene teams, creating an environment where people can contribute, grow and perform at their best. Driving practical continuous improvement across food safety, product quality, hygiene, waste, customer complaints and operational performance. Building trusted relationships with customers, auditors, regulatory bodies and suppliers, while providing clear technical leadership across the business. Leading technical risk management, supplier quality, internal auditing, traceability, allergen management, environmental monitoring and corrective and preventative action. Your work will directly contribute to stronger food safety, consistent product quality, customer confidence and sustainable improvements across the operation. About You: We re looking for someone who can bring: Significant experience within food manufacturing or processing, with a strong understanding of technical, quality and food safety standards. Proven experience leading Technical, Quality and Hygiene functions, alongside the ability to develop people and build capability across wider teams. Extensive experience of BRCGS Grade A/A+ certification, retailer audits and working with major UK retailers or customer technical teams. Evidence of delivering meaningful business improvements through food safety, quality, root cause analysis and continuous improvement initiatives. A collaborative and adaptable approach, with the confidence to make informed decisions, influence stakeholders and challenge established practices constructively. Experience managing senior customer-facing technical relationships or leading large-scale change and continuous improvement projects would be valuable. However, we encourage you to apply even if you do not meet every desirable criterion. The Benefits and Package: In return, you ll enjoy: £55,000 - £70,000 salary Holiday: 25 days annual leave plus public holidays. Pension: 5% employer pension contribution. Healthcare: Company healthcare scheme. Life Assurance: Death in service cover worth 2x annual salary. How to Apply: This exciting Technical Manager opportunity is being managed by Consortium Professional Recruitment, a trusted recruitment partner. If you re ready to take the next step in your career, we d love to hear from you. Please apply with your CV attached. At Consortium Professional Recruitment, our Human First ethos shapes how we work. We aim to be inclusive, tenacious and responsible for our actions, creating a recruitment experience where people are treated as individuals throughout the process. Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven t received a reply from us within 14 days of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit (url removed)

We are recruiting for a temporary Housing Officer to join a well-established housing provider on an initial contract through to the end of October, with the opportunity to secure a permanent position. This is a hybrid working role, managing a housing patch across South Birmingham . You'll be responsible for delivering a full range of tenancy management services, supporting residents, maintaining sustainable tenancies, and ensuring excellent customer service across your patch. The area benefits from very low levels of anti-social behaviour (ASB) , allowing you to focus on proactive tenancy management and building positive relationships with residents. Key Responsibilities of a Housing Officer: Managing a designated housing patch and providing a high-quality tenancy management service. Carrying out tenancy visits, sign-ups, and end-of-tenancy processes. Supporting residents to sustain their tenancies and resolve tenancy-related issues. Managing low-level ASB cases and neighbour disputes where required. Investigating tenancy breaches and taking appropriate action. Working with internal departments and external agencies to support residents. Maintaining accurate records and updating housing management systems. Delivering a customer-focused service while meeting performance targets. About You: Previous experience in a Housing Officer or Tenancy Management role. A good understanding of tenancy management legislation and housing best practice. Experience of managing ASB cases, although the caseload is expected to be minimal. Excellent communication, organisation, and customer service skills. The ability to manage your own workload and work independently. A full UK driving licence and access to a vehicle. This is an excellent opportunity for an experienced Housing Officer seeking a role with flexibility, a well-managed patch, and the potential to progress into a permanent position. If this Housing Officer role is of interest, please apply or contact (url removed)

About the role As a Field Sales Advisor, youll represent Virgin Media O2 out in local communities, introducing customers to our broadband, mobile and TV entertainment services that can make a real difference to everyday life. This is a face-to-face, target-driven role where resilience, confidence and motivation are key click apply for full job details