We're pleased to announce an exciting development opportunity within the Sales Team for two new Key Account Coordinators. Based at our Message Direct Head Office, this role has been designed as a progression opportunity for customer focused colleagues who are looking to develop their commercial awareness, customer relationship management skills and strategic thinking, with a view to progressing into a Key Account Manager position in the future. These roles are full-time roles, working Monday- Friday between the hours of 09:00am and 17:00pm. What you'll be doing Managing day-to-day enquiries from key accounts. Processing Quality Control (QC) requests. Completing minor script amendments. Coordinating customer requests with internal departments. Monitoring shared inboxes and ensuring customer queries are resolved promptly. Supporting reseller administration and enquiries. Preparing documentation for customer meetings and service reviews. Maintaining CRM records and customer databases. Supporting customer retention activities and account growth opportunities. What we're looking for We're looking for someone who: Delivers excellent customer service. Has strong communication and organisational skills. Demonstrates attention to detail. Can manage competing priorities effectively. Takes a proactive approach to problem solving. Is keen to develop commercially and build customer relationship management experience. Development Opportunities Working alongside experienced Key Account Managers, you'll gain practical experience in: Customer relationship management. Commercial decision-making. Account growth and retention. Strategic customer support. Benefits 25 days annual leave + bank holidays. Access to Simply Health, our cash back health scheme. Company sick pay scheme. Hybrid working This is an exciting opportunity to join our fun, forward thinking Sales team at a time of significant growth. We look forward to receiving your application.
Aug 13, 2026
Full time
We're pleased to announce an exciting development opportunity within the Sales Team for two new Key Account Coordinators. Based at our Message Direct Head Office, this role has been designed as a progression opportunity for customer focused colleagues who are looking to develop their commercial awareness, customer relationship management skills and strategic thinking, with a view to progressing into a Key Account Manager position in the future. These roles are full-time roles, working Monday- Friday between the hours of 09:00am and 17:00pm. What you'll be doing Managing day-to-day enquiries from key accounts. Processing Quality Control (QC) requests. Completing minor script amendments. Coordinating customer requests with internal departments. Monitoring shared inboxes and ensuring customer queries are resolved promptly. Supporting reseller administration and enquiries. Preparing documentation for customer meetings and service reviews. Maintaining CRM records and customer databases. Supporting customer retention activities and account growth opportunities. What we're looking for We're looking for someone who: Delivers excellent customer service. Has strong communication and organisational skills. Demonstrates attention to detail. Can manage competing priorities effectively. Takes a proactive approach to problem solving. Is keen to develop commercially and build customer relationship management experience. Development Opportunities Working alongside experienced Key Account Managers, you'll gain practical experience in: Customer relationship management. Commercial decision-making. Account growth and retention. Strategic customer support. Benefits 25 days annual leave + bank holidays. Access to Simply Health, our cash back health scheme. Company sick pay scheme. Hybrid working This is an exciting opportunity to join our fun, forward thinking Sales team at a time of significant growth. We look forward to receiving your application.
Job Title: New Client Enquiry Coordinator Location: South Manchester / Hybrid (50% remote after probation) Salary : £13.63 per hour + uncapped commission (avg. £200/month, with top performers earning £300 - £400) Job type: Full Time, Permanent Start Date: Tuesday 1st September 2026 About Us: Established in 2000, Express Solicitors is an award-winning, no win no fee law firm specialising exclusively in personal injury claims. Headquartered in Manchester, we support clients nationwide across all areas of personal injury, including employers' liability, serious injury, clinical negligence, occupiers' and public liability, road traffic accidents and industrial disease. We are ranked 64th in The Lawyer UK Top 200, out of more than 10,000 law firms nationwide, and after achieving a 20% year-on-year growth, Express Solicitors are the largest personal injury claimant firm in the UK. Our commitment to outstanding client care is reflected in our Trustpilot rating of 4.8 (Excellent), placing us among the highest-rated firms in the sector. The Role: As the first point of contact, you'll play a vital role in welcoming new clients and guiding them through the early stages of their legal journey. You'll handle enquiries via phone and email, ensuring each person feels cared for, listened to and understood. This position offers a fantastic opportunity to join a supportive and fun team, with clear paths for career progression-over 50% of our Specialist Team hires are internal promotions, 14 of which were promoted within the last 12 months! Responsibilities: Deliver a 5-star client experience from the first contact Respond to enquiries by phone and email with professionalism and empathy Gather essential information to assess the validity of claims Maintain accurate client records using our case management system Collaborate with a high-performing team to ensure every enquiry is handled efficiently Person Specification: Outstanding communication and listening skills Confidence in handling sensitive conversations A friendly, professional, and proactive approach Strong IT and organisational skills A desire to learn, grow, and succeed Ability to build rapport and gain client commitment A team player mindset Salary: Base salary of £13.63 per hour + uncapped commission (avg. £200/month, with top performers earning £300 - £400 Working Pattern & Hours: Our team work on a rotation of one week of early shifts then one week of late shifts. Early Shift: :30 - 16:30 on Friday) Late Shift: :00 - 19:30 on Friday) You will be required to work one weekend shift every third weekend, with a day off in lieu in the week, both of which will be fixed following initial training. Weekends/Bank Holidays 10:00-18:00 Benefits: Hybrid Working - 3/2 hybrid working pattern after probation. 23 Days Holiday - Rising to 26 days plus time in lieu for any bank holidays worked. Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme. Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant may also be considered for this role.
Aug 13, 2026
Full time
Job Title: New Client Enquiry Coordinator Location: South Manchester / Hybrid (50% remote after probation) Salary : £13.63 per hour + uncapped commission (avg. £200/month, with top performers earning £300 - £400) Job type: Full Time, Permanent Start Date: Tuesday 1st September 2026 About Us: Established in 2000, Express Solicitors is an award-winning, no win no fee law firm specialising exclusively in personal injury claims. Headquartered in Manchester, we support clients nationwide across all areas of personal injury, including employers' liability, serious injury, clinical negligence, occupiers' and public liability, road traffic accidents and industrial disease. We are ranked 64th in The Lawyer UK Top 200, out of more than 10,000 law firms nationwide, and after achieving a 20% year-on-year growth, Express Solicitors are the largest personal injury claimant firm in the UK. Our commitment to outstanding client care is reflected in our Trustpilot rating of 4.8 (Excellent), placing us among the highest-rated firms in the sector. The Role: As the first point of contact, you'll play a vital role in welcoming new clients and guiding them through the early stages of their legal journey. You'll handle enquiries via phone and email, ensuring each person feels cared for, listened to and understood. This position offers a fantastic opportunity to join a supportive and fun team, with clear paths for career progression-over 50% of our Specialist Team hires are internal promotions, 14 of which were promoted within the last 12 months! Responsibilities: Deliver a 5-star client experience from the first contact Respond to enquiries by phone and email with professionalism and empathy Gather essential information to assess the validity of claims Maintain accurate client records using our case management system Collaborate with a high-performing team to ensure every enquiry is handled efficiently Person Specification: Outstanding communication and listening skills Confidence in handling sensitive conversations A friendly, professional, and proactive approach Strong IT and organisational skills A desire to learn, grow, and succeed Ability to build rapport and gain client commitment A team player mindset Salary: Base salary of £13.63 per hour + uncapped commission (avg. £200/month, with top performers earning £300 - £400 Working Pattern & Hours: Our team work on a rotation of one week of early shifts then one week of late shifts. Early Shift: :30 - 16:30 on Friday) Late Shift: :00 - 19:30 on Friday) You will be required to work one weekend shift every third weekend, with a day off in lieu in the week, both of which will be fixed following initial training. Weekends/Bank Holidays 10:00-18:00 Benefits: Hybrid Working - 3/2 hybrid working pattern after probation. 23 Days Holiday - Rising to 26 days plus time in lieu for any bank holidays worked. Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme. Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant may also be considered for this role.
Hire Coordinator - Ringwood Dovetail Recruitment are excited to be working with a growing construction business in Ringwood, who are recruiting due to their ever growing team! With full training and support given across all facets of the business, there is real career progression on offer for the right person, with the potential of the role evolving into additional areas over time. The Hire Desk Assistant is a vital part of the operations for both Sales and Customer Services. On a day-to-day basis, you can expect to be desk-based, making regular contact with stock teams, sales reps and various depots around the UK to ensure minimal delay in fulfilling the needs of the customer. Duties & Responsibilities: Receiving enquiries from customers, and actioning, processing orders and following them through to completion Arranging delivery and collection of orders in according with the customer's and Sale Teams requirements. Managing Sub Contracted Transport suppliers, their service levels and constant monitoring of their costs Using an established database of 3rd party suppliers and hauliers to arrange transport of products to and from the depots and where possible, reducing handling and increasing profit margins on Transport. Safeguarding that all products hired to customers are safe and have been properly tested in accordance with company procedures, where necessary all relevant Test Certification are raised and sent with products being Hired. This is a fast-paced position where the Hire Coordinator will build your knowledge of company services, relationships with key partners and colleagues, and problem solve along the way. The business takes great pride in not only their convenience for their customers, but their level of service, making you proud to be a part of the team. Minimum Experience Required: Strong communication skills Well organised with a keen eye for detail Ability to multitask Team Player Salary & Details 20 days holiday + bank holidays Free Parking Monday - Friday 8.30am - 5pm 1 hour lunch Pension contributions This Hire Coordinator role presents an outstanding opportunity for individuals who are eager, dependable, and conscientious, with ample room for career growth. If you are interested in this Hire Coordinator job in Ringwood, please click on 'Apply Now' or alternatively give us a call and ask for Laura. Laura will take you through the full process from beginning to end, helping you with your application and interview prep.
Aug 13, 2026
Full time
Hire Coordinator - Ringwood Dovetail Recruitment are excited to be working with a growing construction business in Ringwood, who are recruiting due to their ever growing team! With full training and support given across all facets of the business, there is real career progression on offer for the right person, with the potential of the role evolving into additional areas over time. The Hire Desk Assistant is a vital part of the operations for both Sales and Customer Services. On a day-to-day basis, you can expect to be desk-based, making regular contact with stock teams, sales reps and various depots around the UK to ensure minimal delay in fulfilling the needs of the customer. Duties & Responsibilities: Receiving enquiries from customers, and actioning, processing orders and following them through to completion Arranging delivery and collection of orders in according with the customer's and Sale Teams requirements. Managing Sub Contracted Transport suppliers, their service levels and constant monitoring of their costs Using an established database of 3rd party suppliers and hauliers to arrange transport of products to and from the depots and where possible, reducing handling and increasing profit margins on Transport. Safeguarding that all products hired to customers are safe and have been properly tested in accordance with company procedures, where necessary all relevant Test Certification are raised and sent with products being Hired. This is a fast-paced position where the Hire Coordinator will build your knowledge of company services, relationships with key partners and colleagues, and problem solve along the way. The business takes great pride in not only their convenience for their customers, but their level of service, making you proud to be a part of the team. Minimum Experience Required: Strong communication skills Well organised with a keen eye for detail Ability to multitask Team Player Salary & Details 20 days holiday + bank holidays Free Parking Monday - Friday 8.30am - 5pm 1 hour lunch Pension contributions This Hire Coordinator role presents an outstanding opportunity for individuals who are eager, dependable, and conscientious, with ample room for career growth. If you are interested in this Hire Coordinator job in Ringwood, please click on 'Apply Now' or alternatively give us a call and ask for Laura. Laura will take you through the full process from beginning to end, helping you with your application and interview prep.
Pineapple Careers is proud to be partnering with an innovative organisation based in Partridge Green, who are looking to recruit a Warehouse & Customer Service Coordinator on a full-time Permanent basis. Are you experienced within a warehouse, fulfilment, or logistics environment? Do you enjoy a varied role where no two days are quite the same? Are you confident dealing with customers as well as getting stuck into picking, packing and dispatch? This is a fantastic opportunity for someone who enjoys combining practical warehouse work with customer service and problem solving. You'll play an important role in ensuring orders are fulfilled accurately, stock is well organised and customers receive a great service from the moment they place an order through to delivery, returns and aftercare. This is an exciting opportunity to join a growing organisation during an important stage of its development. Key Responsibilities: Pick, pack and dispatch customer orders accurately and efficiently Load and unload vehicles, containers and incoming deliveries Manage customer returns from initial enquiry through to resolution Handle delivery issues, including missing, delayed or incorrectly delivered parcels Arrange the collection and return of faulty or damaged products Booking couriers and communicating with courier personnel Packing of the products and dispatch Packing parts to a high standard Organise the safe and efficient storage and distribution of goods while maintaining a clean and tidy warehouse Handle queries quickly and effectively from other departments, demonstrating excellent problem-solving skills Work closely with the Warehouse & Logistics Manager to support the efficient day-to-day running of the warehouse Checking deliveries against paperwork and reporting any damage Dealing accurately with goods-in, receipting, unpacking and putting away Packing and dispatching of all customer products Ensuring health & safety regulations are always adhered to Key Skills: Experience in stores, shipping, picking and packing or goods-in environment Warehouse experience is advantageous Strong customer service and communication skills Confident dealing with customers over the phone and via email A counterbalance forklift License is advantageous Conscientious Great timekeeping Able to work effectively in a fast-paced environment Always maintain accuracy Understand the importance of Health & Safety Microsoft Office experience Personal Profile: Enthusiastic, proactive and motivated individual who takes pride in their work Reliable, trustworthy and able to work collaboratively as part of a professional team Hardworking with an eye for detail and a strong sense of responsibility Adaptable to change and willing to get involved in all aspects of the warehouse operation Salary & Benefits: £27,000 - £29,000 Monday to Friday, 08.30 - 17.30 Permanent position with opportunities for training and career progression Pension Contribution 23 days annual leave plus Bank Holidays Onsite Parking Based in Partridge Green Please note: Due to the location, you must have access to your own transport. If you're looking for a varied role where you can combine warehouse experience with customer service, logistics and problem solving, we'd love to hear from you. Pineapple Careers is acting as an Employment Agency in relation to this role. Warehouse & Customer Service Coordinator, Warehouse Coordinator, Warehouse Assistant, Warehouse, Forklift, Counterbalance, Reach, Packing & Dispatch Assistant, Packing, Dispatch, Goods-in, Warehouse, Stock, Shipping, Logistics, Stores, Stores Assistant, Import, Export, Packaging, Packing Operative, Packing Assistant, Dispatch Operative, Horsham, Partridge Green.
Aug 13, 2026
Full time
Pineapple Careers is proud to be partnering with an innovative organisation based in Partridge Green, who are looking to recruit a Warehouse & Customer Service Coordinator on a full-time Permanent basis. Are you experienced within a warehouse, fulfilment, or logistics environment? Do you enjoy a varied role where no two days are quite the same? Are you confident dealing with customers as well as getting stuck into picking, packing and dispatch? This is a fantastic opportunity for someone who enjoys combining practical warehouse work with customer service and problem solving. You'll play an important role in ensuring orders are fulfilled accurately, stock is well organised and customers receive a great service from the moment they place an order through to delivery, returns and aftercare. This is an exciting opportunity to join a growing organisation during an important stage of its development. Key Responsibilities: Pick, pack and dispatch customer orders accurately and efficiently Load and unload vehicles, containers and incoming deliveries Manage customer returns from initial enquiry through to resolution Handle delivery issues, including missing, delayed or incorrectly delivered parcels Arrange the collection and return of faulty or damaged products Booking couriers and communicating with courier personnel Packing of the products and dispatch Packing parts to a high standard Organise the safe and efficient storage and distribution of goods while maintaining a clean and tidy warehouse Handle queries quickly and effectively from other departments, demonstrating excellent problem-solving skills Work closely with the Warehouse & Logistics Manager to support the efficient day-to-day running of the warehouse Checking deliveries against paperwork and reporting any damage Dealing accurately with goods-in, receipting, unpacking and putting away Packing and dispatching of all customer products Ensuring health & safety regulations are always adhered to Key Skills: Experience in stores, shipping, picking and packing or goods-in environment Warehouse experience is advantageous Strong customer service and communication skills Confident dealing with customers over the phone and via email A counterbalance forklift License is advantageous Conscientious Great timekeeping Able to work effectively in a fast-paced environment Always maintain accuracy Understand the importance of Health & Safety Microsoft Office experience Personal Profile: Enthusiastic, proactive and motivated individual who takes pride in their work Reliable, trustworthy and able to work collaboratively as part of a professional team Hardworking with an eye for detail and a strong sense of responsibility Adaptable to change and willing to get involved in all aspects of the warehouse operation Salary & Benefits: £27,000 - £29,000 Monday to Friday, 08.30 - 17.30 Permanent position with opportunities for training and career progression Pension Contribution 23 days annual leave plus Bank Holidays Onsite Parking Based in Partridge Green Please note: Due to the location, you must have access to your own transport. If you're looking for a varied role where you can combine warehouse experience with customer service, logistics and problem solving, we'd love to hear from you. Pineapple Careers is acting as an Employment Agency in relation to this role. Warehouse & Customer Service Coordinator, Warehouse Coordinator, Warehouse Assistant, Warehouse, Forklift, Counterbalance, Reach, Packing & Dispatch Assistant, Packing, Dispatch, Goods-in, Warehouse, Stock, Shipping, Logistics, Stores, Stores Assistant, Import, Export, Packaging, Packing Operative, Packing Assistant, Dispatch Operative, Horsham, Partridge Green.
Are you highly organised and great at keeping things running smoothly? We have an exciting opportunity for a Scheduler to join our team and play a key role in ensuring the right resources are in place for both reactive and planned maintenance work. Your work will help us deliver outstanding service to customers and keep our field teams operating at their best. What you will be doing as a Scheduler Connect with customers to arrange planned maintenance and keep them informed. Communicate effectively with field teams, managers, and coordinators will be key to making sure everything runs smoothly and on time. This role is perfect for someone who thrives in a fast-paced environment, loves problem-solving, and wants to make a real difference every day. You'll be monitoring reactive work and ensuring that everything meets agreed targets. Respond quickly to alarms, escalate issues, and assign work promptly. Ensure company policies and are followed (including health & safety.) This is a role where you'll always have the opportunity to look for ways to improve, and you'll work alongside our Continuous Improvement Team. Main IT packages you will use are Microsoft Office, SAP ECC, and Click to manage schedules and keep track of progress. Working Hours are 8 am to 4 pm, Monday to Friday. Please note that the internal job title for this role is SWAT Scheduler. What you should bring to the role This role is perfect for someone who thrives in a fast-paced environment, loves problem-solving, and wants to make a real difference every day. Brilliant communicator - Strong verbal and written communication skills in English. Computer skills, especially with Microsoft Excel, Word, and PowerPoint. Attention to detail - great at analysing data to spot potential problems. Previous experience in the Water/Wastewater industry would be great but not essential. What's in it for you? Hourly Pay Rate: £13.36 - £14.93 per hour, depending on skills and experience. Expenses: Excluded. Location: Hybrid - Kemble Court Reading. Length of assignment: 26-week temporary contract. Hours: Monday to Friday, 8:00am - 4:00pm Hours: 36 hours per week Please note you will be on assignment at Thames Water via Pertemps Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Aug 13, 2026
Full time
Are you highly organised and great at keeping things running smoothly? We have an exciting opportunity for a Scheduler to join our team and play a key role in ensuring the right resources are in place for both reactive and planned maintenance work. Your work will help us deliver outstanding service to customers and keep our field teams operating at their best. What you will be doing as a Scheduler Connect with customers to arrange planned maintenance and keep them informed. Communicate effectively with field teams, managers, and coordinators will be key to making sure everything runs smoothly and on time. This role is perfect for someone who thrives in a fast-paced environment, loves problem-solving, and wants to make a real difference every day. You'll be monitoring reactive work and ensuring that everything meets agreed targets. Respond quickly to alarms, escalate issues, and assign work promptly. Ensure company policies and are followed (including health & safety.) This is a role where you'll always have the opportunity to look for ways to improve, and you'll work alongside our Continuous Improvement Team. Main IT packages you will use are Microsoft Office, SAP ECC, and Click to manage schedules and keep track of progress. Working Hours are 8 am to 4 pm, Monday to Friday. Please note that the internal job title for this role is SWAT Scheduler. What you should bring to the role This role is perfect for someone who thrives in a fast-paced environment, loves problem-solving, and wants to make a real difference every day. Brilliant communicator - Strong verbal and written communication skills in English. Computer skills, especially with Microsoft Excel, Word, and PowerPoint. Attention to detail - great at analysing data to spot potential problems. Previous experience in the Water/Wastewater industry would be great but not essential. What's in it for you? Hourly Pay Rate: £13.36 - £14.93 per hour, depending on skills and experience. Expenses: Excluded. Location: Hybrid - Kemble Court Reading. Length of assignment: 26-week temporary contract. Hours: Monday to Friday, 8:00am - 4:00pm Hours: 36 hours per week Please note you will be on assignment at Thames Water via Pertemps Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
About The Role What you can expect from us We offer a competitive salary of £29,400 per annum (£15.28 per hour). 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Stream - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role We are looking for a Housing Repairs Coordinator - Gas to join our Onward Repairs team on a permanent basis . In this role, you will provide technical and administrative support to the Housing Repairs Team, with a particular focus on helping Onward meet its statutory gas and electrical safety obligations. Working closely with operational teams, contractors and legal colleagues, you will coordinate and progress cases where access is required for essential safety inspections, servicing and compliance works. You will ensure processes are followed, maintain accurate records, prepare documentation to support legal action where necessary, and help drive compliance performance across our housing portfolio. This is an excellent opportunity for an organised and detail-oriented individual who is passionate about customer service, compliance and keeping our customers safe in their homes. This is a hybrid role with a requirement for the post holder to work in the office 3 days per week in our Watson Office (Tuesday, Wednesday and Thursday), Renshaw Street Liverpool. Key Responsibilities Data entry and Administration Enter data into Onwards Asset Management systems ensuring good standards of data quality. Complete, issue and administer electronic contract set up and standard contract documentation for various projects. Raise works orders and update project details on the Asset Management systems. Pursue and monitor progress on individual projects and repair jobs and voids to ensure the Asset Management systems are updated and that contractor payments are made efficiently. Extract standard reports and produce ad-hoc reports as required. Provide support and advice to others in the team as an advanced user of the Asset Management systems. Administer the repairs pre/post inspection process for the region from receipt of Inspections due through to entering results into Onwards repairs system. Be the primary source of administration support to the repairs team, including contractor meeting minute taking, organising meetings, photocopying etc. Contracts and Budgets Check that all contractors being awarded work orders are accredited, including assistance in relation to the new supply contractor process, and waiver form process. Monitor contractor performance and customer satisfaction. Liaise with Accounts Payable/Contractors/ Project Managers and Repairs Specialists in relation to invoice queries and payments. Follow and Implement action plans to address budget variances. Ensure that delegated authorities are adhered to. Skills and Experience Essential Experience of Delivering Customer Service Experience of Partnership Working Experience of working as part of a Team IT Skills - Microsoft Office to Intermediate Level Experience of following set policies and processes Desirable Knowledge and Awareness of related housing regulations/Law Understanding of budgetary controls Knowledge of Sub Contractor and Repairs Service About The Organisation About Onward Onward Repairs is the in house repairs and maintenance service for Onward Homes, keeping customers' homes safe, secure and well maintained. Our skilled teams deliver responsive repairs, planned works and voids services, combining high standards, strong teamwork and a customer first approach. We invest in our people and take pride in making a real difference to our communities. Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
Aug 13, 2026
Full time
About The Role What you can expect from us We offer a competitive salary of £29,400 per annum (£15.28 per hour). 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Stream - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role We are looking for a Housing Repairs Coordinator - Gas to join our Onward Repairs team on a permanent basis . In this role, you will provide technical and administrative support to the Housing Repairs Team, with a particular focus on helping Onward meet its statutory gas and electrical safety obligations. Working closely with operational teams, contractors and legal colleagues, you will coordinate and progress cases where access is required for essential safety inspections, servicing and compliance works. You will ensure processes are followed, maintain accurate records, prepare documentation to support legal action where necessary, and help drive compliance performance across our housing portfolio. This is an excellent opportunity for an organised and detail-oriented individual who is passionate about customer service, compliance and keeping our customers safe in their homes. This is a hybrid role with a requirement for the post holder to work in the office 3 days per week in our Watson Office (Tuesday, Wednesday and Thursday), Renshaw Street Liverpool. Key Responsibilities Data entry and Administration Enter data into Onwards Asset Management systems ensuring good standards of data quality. Complete, issue and administer electronic contract set up and standard contract documentation for various projects. Raise works orders and update project details on the Asset Management systems. Pursue and monitor progress on individual projects and repair jobs and voids to ensure the Asset Management systems are updated and that contractor payments are made efficiently. Extract standard reports and produce ad-hoc reports as required. Provide support and advice to others in the team as an advanced user of the Asset Management systems. Administer the repairs pre/post inspection process for the region from receipt of Inspections due through to entering results into Onwards repairs system. Be the primary source of administration support to the repairs team, including contractor meeting minute taking, organising meetings, photocopying etc. Contracts and Budgets Check that all contractors being awarded work orders are accredited, including assistance in relation to the new supply contractor process, and waiver form process. Monitor contractor performance and customer satisfaction. Liaise with Accounts Payable/Contractors/ Project Managers and Repairs Specialists in relation to invoice queries and payments. Follow and Implement action plans to address budget variances. Ensure that delegated authorities are adhered to. Skills and Experience Essential Experience of Delivering Customer Service Experience of Partnership Working Experience of working as part of a Team IT Skills - Microsoft Office to Intermediate Level Experience of following set policies and processes Desirable Knowledge and Awareness of related housing regulations/Law Understanding of budgetary controls Knowledge of Sub Contractor and Repairs Service About The Organisation About Onward Onward Repairs is the in house repairs and maintenance service for Onward Homes, keeping customers' homes safe, secure and well maintained. Our skilled teams deliver responsive repairs, planned works and voids services, combining high standards, strong teamwork and a customer first approach. We invest in our people and take pride in making a real difference to our communities. Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
Accounts Coordinator/Manager £30,000 - £35,000 - Permanent - Torbay We are looking for an experienced and organised Accounts Coordinator to join our team and take responsibility for the day-to-day accounts function across the business. This is a fantastic opportunity for someone with strong accounts experience who understands the maintenance, construction or a similar industry and is confident managing a varied workload. The Role As Accounts Coordinator, you will oversee the day-to-day account function and ensure everything runs smoothly and efficiently. Your responsibilities will include: Managing the day-to-day accounts function Processing and managing payroll Preparing and submitting CIS returns Preparing and submitting VAT returns Managing valuations and payment applications Raising and processing invoices Supporting year-end accounts and liaising with external accountants Managing purchase and sales ledgers Reconciling bank accounts and supplier/customer accounts Monitoring outstanding payments and supporting credit control Processing subcontractor payments and ensuring CIS compliance Maintaining accurate financial records Assisting with general financial administration and reporting Liaising with suppliers, subcontractors, clients and external accountants as required About You We are looking for someone who: Previous experience working within accounts Has experience within maintenance, construction, property services or a similar industry Is confident managing multiple areas of the accounts function Has experience with payroll, CIS, VAT, invoicing and valuations Is comfortable supporting year-end processes Can use Sage Is highly organised with excellent attention to detail Is confident communicating with colleagues, clients, suppliers and subcontractors Is reliable, proactive, and commercially aware The Opportunity This is an excellent opportunity to work within a supportive, growing environment! We would love to hear from you. To apply, please send your CV for consideration.
Aug 13, 2026
Full time
Accounts Coordinator/Manager £30,000 - £35,000 - Permanent - Torbay We are looking for an experienced and organised Accounts Coordinator to join our team and take responsibility for the day-to-day accounts function across the business. This is a fantastic opportunity for someone with strong accounts experience who understands the maintenance, construction or a similar industry and is confident managing a varied workload. The Role As Accounts Coordinator, you will oversee the day-to-day account function and ensure everything runs smoothly and efficiently. Your responsibilities will include: Managing the day-to-day accounts function Processing and managing payroll Preparing and submitting CIS returns Preparing and submitting VAT returns Managing valuations and payment applications Raising and processing invoices Supporting year-end accounts and liaising with external accountants Managing purchase and sales ledgers Reconciling bank accounts and supplier/customer accounts Monitoring outstanding payments and supporting credit control Processing subcontractor payments and ensuring CIS compliance Maintaining accurate financial records Assisting with general financial administration and reporting Liaising with suppliers, subcontractors, clients and external accountants as required About You We are looking for someone who: Previous experience working within accounts Has experience within maintenance, construction, property services or a similar industry Is confident managing multiple areas of the accounts function Has experience with payroll, CIS, VAT, invoicing and valuations Is comfortable supporting year-end processes Can use Sage Is highly organised with excellent attention to detail Is confident communicating with colleagues, clients, suppliers and subcontractors Is reliable, proactive, and commercially aware The Opportunity This is an excellent opportunity to work within a supportive, growing environment! We would love to hear from you. To apply, please send your CV for consideration.
As a Customer Service Coordinator you will provide first class service to our customers and retail partners within a highly regulated FCA environment. We are looking for a strong team player who thrives on providing exceptional customer service. You will be able to multitask and be adept at working in a busy environment. A resilient individual, who enjoys building relationships and takes pride in completing tasks to a high standard. This is a hybrid role, requiring 3 days a week on-site in Bracknell. Previous inbound and outbound customer service is required, as is a strong telephone manner and a pro-active approach. You will ideally have worked within an FCA compliant environment before. This is a long-term contract role but suitable applicants will be available at short notice. Main Responsibilities: Handle inbound and outbound calls from customers to an exceptional standard. Address queries related to the finance application process. Assist customers with the completion and submission of finance applications. Maintain accurate records of interactions, applications, and transactions within FCA guidelines Ensure all documentation is complete and adheres to legislative and financial conduct authority requirements. Resolve Customer or Retailer complaints and issues promptly and effectively. Coordinate with other departments to ensure customer satisfaction. Develop and maintain positive relationships with retailers and customers. Provide support to dealerships in managing finance applications and customer queries.
Aug 13, 2026
Contractor
As a Customer Service Coordinator you will provide first class service to our customers and retail partners within a highly regulated FCA environment. We are looking for a strong team player who thrives on providing exceptional customer service. You will be able to multitask and be adept at working in a busy environment. A resilient individual, who enjoys building relationships and takes pride in completing tasks to a high standard. This is a hybrid role, requiring 3 days a week on-site in Bracknell. Previous inbound and outbound customer service is required, as is a strong telephone manner and a pro-active approach. You will ideally have worked within an FCA compliant environment before. This is a long-term contract role but suitable applicants will be available at short notice. Main Responsibilities: Handle inbound and outbound calls from customers to an exceptional standard. Address queries related to the finance application process. Assist customers with the completion and submission of finance applications. Maintain accurate records of interactions, applications, and transactions within FCA guidelines Ensure all documentation is complete and adheres to legislative and financial conduct authority requirements. Resolve Customer or Retailer complaints and issues promptly and effectively. Coordinate with other departments to ensure customer satisfaction. Develop and maintain positive relationships with retailers and customers. Provide support to dealerships in managing finance applications and customer queries.
Facilities Management Coordinator Location: London Salary: 35,000- 40,000 per annum (depending on experience) About the Role We are seeking a proactive and organised Facilities Management Coordinator to support the day-to-day delivery of facilities management services across a diverse property portfolio. This is an excellent opportunity for someone with strong coordination skills and a passion for delivering high standards of building operations and customer service. Working closely with the Facilities Managers, contractors and clients, you will ensure planned and reactive maintenance activities are completed efficiently while maintaining compliance with health and safety legislation. Key Responsibilities Coordinate planned preventative maintenance (PPM) schedules and reactive maintenance works. Raise, allocate and monitor work orders through CAFM systems. Liaise with contractors to arrange attendance, monitor performance and ensure service level agreements are achieved. Track maintenance requests from receipt through to completion, providing regular updates to clients and stakeholders. Support the mobilisation of new contracts and properties where required. Maintain accurate records of statutory compliance, certification and maintenance documentation. Assist with contractor onboarding, ensuring all relevant documentation and insurances are up to date. Monitor health and safety compliance, including contractor RAMS and statutory inspections. Produce reports on maintenance performance, contractor KPIs and outstanding actions. Raise purchase orders, process invoices and assist with budget tracking. Build strong working relationships with clients, occupiers and contractors, delivering a high level of customer service. Provide administrative and operational support to the wider Facilities Management team. About You Previous experience in a Facilities Coordinator, Facilities Administrator, Property Coordinator or similar facilities management role. Experience within commercial property, residential, mixed-use developments, Build to Rent (BTR), PBSA, managing agents or facilities management. Strong organisational skills with the ability to manage multiple priorities. Excellent communication and stakeholder management skills. Experience using CAFM or property management systems. Good understanding of planned and reactive maintenance processes. Proficient in Microsoft Office, particularly Excel, Outlook and Word. Knowledge of health and safety and statutory compliance is desirable. A proactive, detail-oriented approach with excellent problem-solving skills. Benefits Salary of 35,000- 40,000 per annum. Company pension. Ongoing training and professional development. Opportunities for career progression. Collaborative and supportive team environment. Exposure to a diverse property portfolio.
Aug 13, 2026
Full time
Facilities Management Coordinator Location: London Salary: 35,000- 40,000 per annum (depending on experience) About the Role We are seeking a proactive and organised Facilities Management Coordinator to support the day-to-day delivery of facilities management services across a diverse property portfolio. This is an excellent opportunity for someone with strong coordination skills and a passion for delivering high standards of building operations and customer service. Working closely with the Facilities Managers, contractors and clients, you will ensure planned and reactive maintenance activities are completed efficiently while maintaining compliance with health and safety legislation. Key Responsibilities Coordinate planned preventative maintenance (PPM) schedules and reactive maintenance works. Raise, allocate and monitor work orders through CAFM systems. Liaise with contractors to arrange attendance, monitor performance and ensure service level agreements are achieved. Track maintenance requests from receipt through to completion, providing regular updates to clients and stakeholders. Support the mobilisation of new contracts and properties where required. Maintain accurate records of statutory compliance, certification and maintenance documentation. Assist with contractor onboarding, ensuring all relevant documentation and insurances are up to date. Monitor health and safety compliance, including contractor RAMS and statutory inspections. Produce reports on maintenance performance, contractor KPIs and outstanding actions. Raise purchase orders, process invoices and assist with budget tracking. Build strong working relationships with clients, occupiers and contractors, delivering a high level of customer service. Provide administrative and operational support to the wider Facilities Management team. About You Previous experience in a Facilities Coordinator, Facilities Administrator, Property Coordinator or similar facilities management role. Experience within commercial property, residential, mixed-use developments, Build to Rent (BTR), PBSA, managing agents or facilities management. Strong organisational skills with the ability to manage multiple priorities. Excellent communication and stakeholder management skills. Experience using CAFM or property management systems. Good understanding of planned and reactive maintenance processes. Proficient in Microsoft Office, particularly Excel, Outlook and Word. Knowledge of health and safety and statutory compliance is desirable. A proactive, detail-oriented approach with excellent problem-solving skills. Benefits Salary of 35,000- 40,000 per annum. Company pension. Ongoing training and professional development. Opportunities for career progression. Collaborative and supportive team environment. Exposure to a diverse property portfolio.
Field Service Coordinator - HVAC The Opportunity Join a global facilities management business supporting customers across a large technical service operation. We're looking for a graduate to join the team as a Field Service Coordinator, coordinating HVAC engineers and ensuring customer jobs are scheduled, managed and completed efficiently. This is a fantastic opportunity for an ambitious graduate to develop experience across operations, customer service, engineering coordination and facilities management . The Role You'll be responsible for coordinating a team of field-based HVAC engineers, managing appointments and acting as the link between customers, engineers and internal teams. Key responsibilities: Schedule and dispatch HVAC engineers to customer sites Manage incoming service requests and prioritise jobs Coordinate engineer diaries, appointments and workloads Keep customers updated throughout the service process Liaise with engineers to ensure jobs are completed on time Track jobs against agreed SLAs and escalate issues where required Maintain accurate records across internal systems Support the wider operations and customer service teams What We're Looking For Graduate - essential Strong organisational and time-management skills Excellent communication and customer service skills Comfortable working with systems and data Proactive, energetic and able to work in a fast-paced environment Confident coordinating multiple stakeholders
Aug 13, 2026
Full time
Field Service Coordinator - HVAC The Opportunity Join a global facilities management business supporting customers across a large technical service operation. We're looking for a graduate to join the team as a Field Service Coordinator, coordinating HVAC engineers and ensuring customer jobs are scheduled, managed and completed efficiently. This is a fantastic opportunity for an ambitious graduate to develop experience across operations, customer service, engineering coordination and facilities management . The Role You'll be responsible for coordinating a team of field-based HVAC engineers, managing appointments and acting as the link between customers, engineers and internal teams. Key responsibilities: Schedule and dispatch HVAC engineers to customer sites Manage incoming service requests and prioritise jobs Coordinate engineer diaries, appointments and workloads Keep customers updated throughout the service process Liaise with engineers to ensure jobs are completed on time Track jobs against agreed SLAs and escalate issues where required Maintain accurate records across internal systems Support the wider operations and customer service teams What We're Looking For Graduate - essential Strong organisational and time-management skills Excellent communication and customer service skills Comfortable working with systems and data Proactive, energetic and able to work in a fast-paced environment Confident coordinating multiple stakeholders
Reliance High-Tech is the UK's largest independent integrator/installer of security solutions. We are trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise. Unique in the industry, Reliance High-Tech combines the capability and footprint of a large organisation, with the agility and customer focus of an independent business. We operate at the top end, for the most discerning clients, in the most demanding and complex environments with the highest stakes, and always with integrity and customer focus. Working in Small Works and alongside the project coordinators and installation engineers to deliver small works projects in the midlands and north. The working area extends from Northampton to the tip of Scotland and across to Northern Ireland. Maintain effective relationships with all parties, including internal and external stakeholders to assist in the profitable delivery of small works jobs. The role may require overnight stays away from home where necessary and extensive travel for site visits and meeting where necessary. You will be working within a motivated and target driven team who work together to deliver the best security solution based on our client s requirements to the highest standards possible while focusing on teamwork and profitability. Responsibilities • To deliver small works projects for our customers based on the solution that you have proposed based on the customer s needs and your expertise in the industry. • Working alongside the small works coordinators and install engineers, you are responsible for the successful and profitable delivery of small works projects ensuring customer satisfaction. You will ensure the projects are installed and delivered to the highest standards and the correct compliance level with the most effective and efficient delivery model. • You will be keen to learn and develop your skills so that small works can offer an end-to-end solution to our customers specific requirements. • A good knowledge of second line engineering support on Access Control, CCTV, Intercom and Intruder Alarms system design will be a distinct advantage. • A positive attitude and outlook, with a determination to succeed is the corner stone of the small works team and will be an attribute you will need to share and display. • Maintain effective relationships with all parties, including client stakeholders at all levels, consultants, main contractors and sub-contractors, to assist in the profitable running of existing contracts and the servicing of future contracts. Contacts & Interfaces Working with: Service Desk Cloud Connect Sales Projects Design Finance Admin Installation Engineers Sub-contract labour Your Experience • To meet the challenge, you need to have extensive knowledge of all electronic security disciplines alongside strong I.T. skills. • The right candidate will demonstrate a vast and detailed understanding of a range of Access control, CCTV, Intruder and Intercom as well as a comprehensive range of associated software and contribute with this knowledge and skills to the successful delivery of RHT s small works projects. • I.T. skill sets should include confidence and experience in Operating Systems, Networks, and Database technologies. • You will have excellent organisational skills and be a team player, willing to learn and take ownership of issues with attention to detail being at the heart of everything you do. • The ability to work under pressure and deliver to tight deadlines is an advantage and the ability to prioritise your workload is very important. Your Growth Opportunities • Training • Certifications • Progression • Exposure to tech/projects Working at Reliance High Tech means joining an award-winning company that genuinely makes a difference. We combine cuttingedge technology with a team culture built on integrity, agility and trust. You ll work alongside knowledgeable, passionate people who value honesty, collaboration and respect for both customer and colleague. Your benefits include: • Employee healthcare • Company sick pay • Access to 24- online GP • 25 days holiday plus BH + 1 charity day per year • Employee Recognition program • Employee referral scheme • Training & Accreditation opportunities • Access to Boostworks • Long Service Awards Reliance High-Tech is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment. Reliance High Tech recruits, employs, trains, compensate s and promotes regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected characteristics as required by applicable law. If you re looking for a role where your ideas are valued, your impact is visible and your work truly matters , this is where your next chapter begins.
Aug 13, 2026
Full time
Reliance High-Tech is the UK's largest independent integrator/installer of security solutions. We are trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise. Unique in the industry, Reliance High-Tech combines the capability and footprint of a large organisation, with the agility and customer focus of an independent business. We operate at the top end, for the most discerning clients, in the most demanding and complex environments with the highest stakes, and always with integrity and customer focus. Working in Small Works and alongside the project coordinators and installation engineers to deliver small works projects in the midlands and north. The working area extends from Northampton to the tip of Scotland and across to Northern Ireland. Maintain effective relationships with all parties, including internal and external stakeholders to assist in the profitable delivery of small works jobs. The role may require overnight stays away from home where necessary and extensive travel for site visits and meeting where necessary. You will be working within a motivated and target driven team who work together to deliver the best security solution based on our client s requirements to the highest standards possible while focusing on teamwork and profitability. Responsibilities • To deliver small works projects for our customers based on the solution that you have proposed based on the customer s needs and your expertise in the industry. • Working alongside the small works coordinators and install engineers, you are responsible for the successful and profitable delivery of small works projects ensuring customer satisfaction. You will ensure the projects are installed and delivered to the highest standards and the correct compliance level with the most effective and efficient delivery model. • You will be keen to learn and develop your skills so that small works can offer an end-to-end solution to our customers specific requirements. • A good knowledge of second line engineering support on Access Control, CCTV, Intercom and Intruder Alarms system design will be a distinct advantage. • A positive attitude and outlook, with a determination to succeed is the corner stone of the small works team and will be an attribute you will need to share and display. • Maintain effective relationships with all parties, including client stakeholders at all levels, consultants, main contractors and sub-contractors, to assist in the profitable running of existing contracts and the servicing of future contracts. Contacts & Interfaces Working with: Service Desk Cloud Connect Sales Projects Design Finance Admin Installation Engineers Sub-contract labour Your Experience • To meet the challenge, you need to have extensive knowledge of all electronic security disciplines alongside strong I.T. skills. • The right candidate will demonstrate a vast and detailed understanding of a range of Access control, CCTV, Intruder and Intercom as well as a comprehensive range of associated software and contribute with this knowledge and skills to the successful delivery of RHT s small works projects. • I.T. skill sets should include confidence and experience in Operating Systems, Networks, and Database technologies. • You will have excellent organisational skills and be a team player, willing to learn and take ownership of issues with attention to detail being at the heart of everything you do. • The ability to work under pressure and deliver to tight deadlines is an advantage and the ability to prioritise your workload is very important. Your Growth Opportunities • Training • Certifications • Progression • Exposure to tech/projects Working at Reliance High Tech means joining an award-winning company that genuinely makes a difference. We combine cuttingedge technology with a team culture built on integrity, agility and trust. You ll work alongside knowledgeable, passionate people who value honesty, collaboration and respect for both customer and colleague. Your benefits include: • Employee healthcare • Company sick pay • Access to 24- online GP • 25 days holiday plus BH + 1 charity day per year • Employee Recognition program • Employee referral scheme • Training & Accreditation opportunities • Access to Boostworks • Long Service Awards Reliance High-Tech is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment. Reliance High Tech recruits, employs, trains, compensate s and promotes regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected characteristics as required by applicable law. If you re looking for a role where your ideas are valued, your impact is visible and your work truly matters , this is where your next chapter begins.
West Midlands & Worcestershire Perm Hub
Bromsgrove, Worcestershire
Service Coordinator Location: Bromsgrove Job Type: Permanent, Full-Time Salary: 27,000 - 28,000 per annum Pertemps are currently recruiting for a Service Coordinator to join a well-established and growing organisation based in Bromsgrove. This is an exciting opportunity for an organised and customer-focused individual who enjoys working in a fast-paced environment and coordinating multiple priorities. The Role As a Service Coordinator, the successful candidate will provide essential planning and administrative support to ensure the smooth delivery of customer service operations. Working closely with engineers, customers and internal departments, they will be responsible for scheduling work, managing customer enquiries and ensuring service jobs are completed efficiently. Key Responsibilities Planning, booking and scheduling work for field-based and workshop engineers. Coordinating engineer diaries to maximise efficiency and meet customer requirements. Acting as the first point of contact for customer enquiries via telephone and email. Managing inbound and outbound communications with customers and engineers. Resolving customer queries and providing regular updates on service requests. Booking travel and accommodation for engineers when required. Processing service documentation and maintaining accurate records on internal systems. Updating CRM and service management systems to ensure information is accurate and up to date. Raising invoices and supporting the administration of completed service jobs. Working closely with internal departments to ensure excellent customer service is delivered at all times. Providing general administrative support to the wider customer service team. The Ideal Candidate Previous experience in a Service Coordinator, Planner, Customer Service Coordinator or Administration role. Experience working within a busy customer service or scheduling environment. Strong organisational skills with the ability to manage multiple priorities. Excellent communication skills, both written and verbal. Confident using Microsoft Office, particularly Excel, and CRM systems. A proactive approach with strong problem-solving abilities. Able to work effectively both independently and as part of a team.
Aug 13, 2026
Full time
Service Coordinator Location: Bromsgrove Job Type: Permanent, Full-Time Salary: 27,000 - 28,000 per annum Pertemps are currently recruiting for a Service Coordinator to join a well-established and growing organisation based in Bromsgrove. This is an exciting opportunity for an organised and customer-focused individual who enjoys working in a fast-paced environment and coordinating multiple priorities. The Role As a Service Coordinator, the successful candidate will provide essential planning and administrative support to ensure the smooth delivery of customer service operations. Working closely with engineers, customers and internal departments, they will be responsible for scheduling work, managing customer enquiries and ensuring service jobs are completed efficiently. Key Responsibilities Planning, booking and scheduling work for field-based and workshop engineers. Coordinating engineer diaries to maximise efficiency and meet customer requirements. Acting as the first point of contact for customer enquiries via telephone and email. Managing inbound and outbound communications with customers and engineers. Resolving customer queries and providing regular updates on service requests. Booking travel and accommodation for engineers when required. Processing service documentation and maintaining accurate records on internal systems. Updating CRM and service management systems to ensure information is accurate and up to date. Raising invoices and supporting the administration of completed service jobs. Working closely with internal departments to ensure excellent customer service is delivered at all times. Providing general administrative support to the wider customer service team. The Ideal Candidate Previous experience in a Service Coordinator, Planner, Customer Service Coordinator or Administration role. Experience working within a busy customer service or scheduling environment. Strong organisational skills with the ability to manage multiple priorities. Excellent communication skills, both written and verbal. Confident using Microsoft Office, particularly Excel, and CRM systems. A proactive approach with strong problem-solving abilities. Able to work effectively both independently and as part of a team.
Network Coordinator Shropshire Hybrid Working 15.31 per hour PAYE 37 hours per week Monday-Friday Temporary Contract - 3 Months We are recruiting on behalf of our client for a Network Coordinator to join their Highways team on an initial 3-month contract. This is an excellent opportunity for an organised and customer-focused professional to support the coordination of works on the highway network, helping to minimise disruption and ensure compliance with relevant legislation. Key Responsibilities Assess permit, licence and traffic management applications. Coordinate highway works to minimise congestion and maintain network safety. Liaise with utility companies, contractors and internal teams to ensure works are effectively planned and managed. Respond to customer enquiries, complaints and formal correspondence in a professional and timely manner. Support compliance activities, including identifying potential Section 74 overruns and Fixed Penalty Notice cases. Ensure activities are carried out in line with the New Roads and Street Works Act 1991 and Traffic Management Act 2004. About You Strong communication and stakeholder management skills. Well organised with the ability to manage competing priorities. Customer-focused with excellent problem-solving abilities. Able to work collaboratively within a busy team environment. Experience within highways, street works, permits or network coordination is desirable but not essential. A willingness to learn and develop within a fast-paced service. If you're looking for a varied role where you can make a real impact on the efficient management of the highway network, we'd love to hear from you.
Aug 13, 2026
Seasonal
Network Coordinator Shropshire Hybrid Working 15.31 per hour PAYE 37 hours per week Monday-Friday Temporary Contract - 3 Months We are recruiting on behalf of our client for a Network Coordinator to join their Highways team on an initial 3-month contract. This is an excellent opportunity for an organised and customer-focused professional to support the coordination of works on the highway network, helping to minimise disruption and ensure compliance with relevant legislation. Key Responsibilities Assess permit, licence and traffic management applications. Coordinate highway works to minimise congestion and maintain network safety. Liaise with utility companies, contractors and internal teams to ensure works are effectively planned and managed. Respond to customer enquiries, complaints and formal correspondence in a professional and timely manner. Support compliance activities, including identifying potential Section 74 overruns and Fixed Penalty Notice cases. Ensure activities are carried out in line with the New Roads and Street Works Act 1991 and Traffic Management Act 2004. About You Strong communication and stakeholder management skills. Well organised with the ability to manage competing priorities. Customer-focused with excellent problem-solving abilities. Able to work collaboratively within a busy team environment. Experience within highways, street works, permits or network coordination is desirable but not essential. A willingness to learn and develop within a fast-paced service. If you're looking for a varied role where you can make a real impact on the efficient management of the highway network, we'd love to hear from you.
An opportunity has arisen for a Supported Housing Service Manager / Supported Accommodation Manager to join a not-for-profit housing association providing affordable housing, supported accommodation, and community services. As a Supported Housing Service Manager / Supported Accommodation Manager , you will lead supported housing services, manage operational performance, and ensure customers receive safe, effective and person-centred support. This permanent role offers a salary range of £40,000 - £42,500 and benefits. Flexible working arrangements, including remote working and the option to work from other locations as required. You will be responsible for Lead and manage hostel and supported housing services, ensuring safe accommodation and positive outcomes. Manage, support and develop Team Leaders, Coordinators and Support Coaches. Promote trauma-informed, psychologically informed and person-centred approaches. Oversee tenancy sustainment, housing management, safeguarding and customer support. Monitor KPIs including occupancy, rent collection, arrears and service performance. Manage safeguarding, complaints and risk issues in line with policies and legislation. Build partnerships with local authorities, community organisations and external agencies. Identify and implement service improvements and operational efficiencies. Maintain accurate records, reports and performance monitoring. Manage budgets, income performance and financial controls. Participate in an on-call rota, responding to emergencies when required. What we are looking for Managed housing referrals, assessments and placements for supported housing, including individuals leaving prison and those with complex needs. Conducted tenancy sign-ups, housing inductions and voids checks, ensuring properties met required safety and compliance standards prior to occupation. Delivered key-working sessions and practical housing advice, supporting residents with budgeting, benefits and tenancy responsibilities. Identified early signs of tenancy breakdown and implemented preventative interventions, coordinating repairs with contractors and housing teams. Extensive management experience within supported housing, housing, social care or related services. Experience supporting vulnerable individuals to improve independence and wellbeing. Strong understanding of homelessness, housing support and related social challenges. Proven ability to lead, motivate and develop teams. Experience monitoring performance, improving services and ensuring compliance. Ability to analyse data and support service improvements. Well-developed emotional intelligence, empathy, resilience and professional boundaries. Experience producing reports, maintaining records and using IT systems. Full UK driving licence and access to a vehicle for work travel. What's on offer Competitive Salary Essential Car User Allowance plus mileage reimbursement. 33 days' annual leave including bank holidays, increasing with service. Option to buy or sell annual leave. Health Cash Plan (following probation). Employee Assistance Programme. Pension scheme. Life assurance. Personal accident cover. Staff benefits and shopping discounts. Flexible and supportive working environment. This is an excellent opportunity to join a respected organisation where you can develop your career while making a valuable contribution. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003. Similar titles: Hostel Service Manager, Supported Housing Service Manager, Supported Housing Manager, Housing Services Manager, Supported Accommodation Manager, Supported Accommodation Service Manager, Accommodation Services Manager, Housing Support Manager, Service Manager, Homelessness Services Manager, Supported Living Manager, Supported Living Service Manager, Tenancy Support Manager, Housing Operations Manager, Independent Living Services Manager, Housing Needs Manager, Housing Support Officer, Housing Service Officer or in a similar role.
Aug 13, 2026
Full time
An opportunity has arisen for a Supported Housing Service Manager / Supported Accommodation Manager to join a not-for-profit housing association providing affordable housing, supported accommodation, and community services. As a Supported Housing Service Manager / Supported Accommodation Manager , you will lead supported housing services, manage operational performance, and ensure customers receive safe, effective and person-centred support. This permanent role offers a salary range of £40,000 - £42,500 and benefits. Flexible working arrangements, including remote working and the option to work from other locations as required. You will be responsible for Lead and manage hostel and supported housing services, ensuring safe accommodation and positive outcomes. Manage, support and develop Team Leaders, Coordinators and Support Coaches. Promote trauma-informed, psychologically informed and person-centred approaches. Oversee tenancy sustainment, housing management, safeguarding and customer support. Monitor KPIs including occupancy, rent collection, arrears and service performance. Manage safeguarding, complaints and risk issues in line with policies and legislation. Build partnerships with local authorities, community organisations and external agencies. Identify and implement service improvements and operational efficiencies. Maintain accurate records, reports and performance monitoring. Manage budgets, income performance and financial controls. Participate in an on-call rota, responding to emergencies when required. What we are looking for Managed housing referrals, assessments and placements for supported housing, including individuals leaving prison and those with complex needs. Conducted tenancy sign-ups, housing inductions and voids checks, ensuring properties met required safety and compliance standards prior to occupation. Delivered key-working sessions and practical housing advice, supporting residents with budgeting, benefits and tenancy responsibilities. Identified early signs of tenancy breakdown and implemented preventative interventions, coordinating repairs with contractors and housing teams. Extensive management experience within supported housing, housing, social care or related services. Experience supporting vulnerable individuals to improve independence and wellbeing. Strong understanding of homelessness, housing support and related social challenges. Proven ability to lead, motivate and develop teams. Experience monitoring performance, improving services and ensuring compliance. Ability to analyse data and support service improvements. Well-developed emotional intelligence, empathy, resilience and professional boundaries. Experience producing reports, maintaining records and using IT systems. Full UK driving licence and access to a vehicle for work travel. What's on offer Competitive Salary Essential Car User Allowance plus mileage reimbursement. 33 days' annual leave including bank holidays, increasing with service. Option to buy or sell annual leave. Health Cash Plan (following probation). Employee Assistance Programme. Pension scheme. Life assurance. Personal accident cover. Staff benefits and shopping discounts. Flexible and supportive working environment. This is an excellent opportunity to join a respected organisation where you can develop your career while making a valuable contribution. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003. Similar titles: Hostel Service Manager, Supported Housing Service Manager, Supported Housing Manager, Housing Services Manager, Supported Accommodation Manager, Supported Accommodation Service Manager, Accommodation Services Manager, Housing Support Manager, Service Manager, Homelessness Services Manager, Supported Living Manager, Supported Living Service Manager, Tenancy Support Manager, Housing Operations Manager, Independent Living Services Manager, Housing Needs Manager, Housing Support Officer, Housing Service Officer or in a similar role.
Office Administrator / Service Coordinator - training provided Location: Office-Based Hours: Full Time, Permanent Working Hours: 8:00am to 4:30pm, Monday to Friday (40 hours per week) Salary - Starting salary will be based on National Minimum Wage , and will be reviewed after 3 months based on performance and development within the role. Our client is a rapidly growing company looking for a reliable and organised Office Administrator / Service Coordinator to join their team This is not a typical administration role . Due to the reactive nature of their industry, every day is different and can be fast-paced, making this an ideal opportunity for someone who enjoys variety, problem-solving, and working under pressure. Key Responsibilities Taking and logging customer breakdown calls Planning and scheduling engineers' work Ordering parts required for service and repair jobs Costing completed jobs for invoicing Preparing quotations using a pricing schedule Providing general administrative and customer service support Maintaining accurate records and updating internal systems About You The successful candidate will: Be organised and able to prioritise workloads effectively Have excellent communication and customer service skills Be confident using computers and office-based systems Work well in a busy, reactive environment Be a team player with a positive attitude Be willing to learn and develop within the role Previous experience in a service, scheduling, or administration environment would be beneficial but is not essential. Training & Support Full training will be provided to ensure you have all the skills and knowledge required to carry out the role successfully. On-Call Weekend Rota Following successful completion of training, you will be required to participate in a weekend on-call rota. This involves working from home, receiving breakdown calls and allocating work to engineers as required. (additional pay) If you would like any further details please forward your CV for consideration. Mpeople, are a recruitment business acting on behalf of our clients, if you do not receive a response within 5 days please presume you have been unsuccessful on this occasion. INDYO
Aug 13, 2026
Full time
Office Administrator / Service Coordinator - training provided Location: Office-Based Hours: Full Time, Permanent Working Hours: 8:00am to 4:30pm, Monday to Friday (40 hours per week) Salary - Starting salary will be based on National Minimum Wage , and will be reviewed after 3 months based on performance and development within the role. Our client is a rapidly growing company looking for a reliable and organised Office Administrator / Service Coordinator to join their team This is not a typical administration role . Due to the reactive nature of their industry, every day is different and can be fast-paced, making this an ideal opportunity for someone who enjoys variety, problem-solving, and working under pressure. Key Responsibilities Taking and logging customer breakdown calls Planning and scheduling engineers' work Ordering parts required for service and repair jobs Costing completed jobs for invoicing Preparing quotations using a pricing schedule Providing general administrative and customer service support Maintaining accurate records and updating internal systems About You The successful candidate will: Be organised and able to prioritise workloads effectively Have excellent communication and customer service skills Be confident using computers and office-based systems Work well in a busy, reactive environment Be a team player with a positive attitude Be willing to learn and develop within the role Previous experience in a service, scheduling, or administration environment would be beneficial but is not essential. Training & Support Full training will be provided to ensure you have all the skills and knowledge required to carry out the role successfully. On-Call Weekend Rota Following successful completion of training, you will be required to participate in a weekend on-call rota. This involves working from home, receiving breakdown calls and allocating work to engineers as required. (additional pay) If you would like any further details please forward your CV for consideration. Mpeople, are a recruitment business acting on behalf of our clients, if you do not receive a response within 5 days please presume you have been unsuccessful on this occasion. INDYO
Operations Coordinator Location: Portlethen Salary: 30,000 per annum Job Type: Full-Time, Permanent Working Pattern: Fully Office-Based About the Opportunity Our client, a well-established and growing organisation within the industrial services sector, is seeking an organised and proactive Operations Coordinator to join their busy operations team in Portlethen. This is an excellent opportunity for an experienced administrator who thrives in a fast-paced environment and enjoys coordinating multiple tasks while working closely with customers, operational teams, and external stakeholders. The Role Reporting to the Operations Manager, you will work closely with operational coordinators to ensure customer requirements are met efficiently, support the management of company assets, and maintain accurate operational records and documentation. This position would suit a highly organised individual with excellent communication skills, strong attention to detail, and the ability to manage multiple priorities effectively. Key Responsibilities Receive and process customer orders in a timely and accurate manner. Liaise with operational teams to coordinate equipment allocation and movements. Track asset movements using the company's fleet management system. Complete all on-hire and off-hire documentation. Coordinate daily movement reports for clients and support monthly invoicing processes. Generate, maintain and upload cleaning and compliance certificates. Act as a point of contact for drivers arriving on site. Maintain accurate databases, records and operational documentation. Communicate effectively with internal departments and external customers throughout the workflow process. Provide cover for operational coordinators during periods of annual leave and absence. Attend training and development activities as required. Support wider business operations with additional administrative duties as requested. About You The successful candidate will demonstrate: Excellent verbal, written and telephone communication skills. Strong organisational and time management abilities. A proactive and professional approach to work. High levels of accuracy and attention to detail. The ability to prioritise workload effectively in a busy environment. Confidence working with multiple stakeholders across different departments. Proficiency in Microsoft Word and Excel. A flexible and team-oriented attitude. What's on Offer? 30,000 annual salary. Full-time, permanent employment. Stable and supportive working environment. Opportunity to work within a growing and successful organisation. Ongoing training and development opportunities. Collaborative team culture. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Aug 13, 2026
Full time
Operations Coordinator Location: Portlethen Salary: 30,000 per annum Job Type: Full-Time, Permanent Working Pattern: Fully Office-Based About the Opportunity Our client, a well-established and growing organisation within the industrial services sector, is seeking an organised and proactive Operations Coordinator to join their busy operations team in Portlethen. This is an excellent opportunity for an experienced administrator who thrives in a fast-paced environment and enjoys coordinating multiple tasks while working closely with customers, operational teams, and external stakeholders. The Role Reporting to the Operations Manager, you will work closely with operational coordinators to ensure customer requirements are met efficiently, support the management of company assets, and maintain accurate operational records and documentation. This position would suit a highly organised individual with excellent communication skills, strong attention to detail, and the ability to manage multiple priorities effectively. Key Responsibilities Receive and process customer orders in a timely and accurate manner. Liaise with operational teams to coordinate equipment allocation and movements. Track asset movements using the company's fleet management system. Complete all on-hire and off-hire documentation. Coordinate daily movement reports for clients and support monthly invoicing processes. Generate, maintain and upload cleaning and compliance certificates. Act as a point of contact for drivers arriving on site. Maintain accurate databases, records and operational documentation. Communicate effectively with internal departments and external customers throughout the workflow process. Provide cover for operational coordinators during periods of annual leave and absence. Attend training and development activities as required. Support wider business operations with additional administrative duties as requested. About You The successful candidate will demonstrate: Excellent verbal, written and telephone communication skills. Strong organisational and time management abilities. A proactive and professional approach to work. High levels of accuracy and attention to detail. The ability to prioritise workload effectively in a busy environment. Confidence working with multiple stakeholders across different departments. Proficiency in Microsoft Word and Excel. A flexible and team-oriented attitude. What's on Offer? 30,000 annual salary. Full-time, permanent employment. Stable and supportive working environment. Opportunity to work within a growing and successful organisation. Ongoing training and development opportunities. Collaborative team culture. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
My client is a leading Civil Engineering and Groundworks contractor operating nationally across multiple regional offices, currently looking for a customer care coordinator, based in Tamworth. Built on a reputation for quality, safety, technical expertise and customer service, we work in partnership with major housebuilders and developers to deliver infrastructure, groundworks and civil engineering projects. Purpose of the Role The Customer Care Co-ordinator is responsible for managing customer care cases from initial notification through to successful completion and closure. Acting as the central point of contact for developers, clients, homeowners and internal operational teams, the role ensures defects, enquiries and service requests are handled professionally, efficiently and in line with customer care standards and service level agreements. The role plays a key part in protecting the company's reputation, delivering excellent customer experiences and supporting the achievement of Customer Service Excellence across all regional operations. Key Responsibilities Customer Care Administration Receive, log and manage customer care defects and service requests. Maintain accurate records within the customer care database and management systems. Ensure all customer care cases are correctly allocated and tracked through to completion. Monitor outstanding actions and follow up as required to ensure timely resolution. Customer Communication Act as the first point of contact for customers, homeowners and client representatives. Acknowledge customer care requests within agreed response times. Keep customers informed throughout the lifecycle of each case. Manage customer expectations professionally and courteously. Handle customer concerns and complaints with empathy and professionalism. Co-ordination of Repairs and Inspections Liaise with Contracts Managers, Site Teams, Operatives and Subcontractors to arrange inspections and remedial works. Schedule appointments with homeowners and clients. Issue diary invites and appointment confirmations. Co-ordinate resources to ensure remedial works are completed within agreed timescales. Database and Reporting Maintain accurate records of defects, customer communications, inspections and completed works. Produce reports on response times, completion rates and outstanding customer care cases. Assist in monitoring KPIs and service standards. Identify recurring issues and emerging trends. Commercial and Financial Responsibilities Assist in obtaining quotations for chargeable works. Process approved customer care orders. Support invoice administration and payment tracking where required. Ensure all supporting documentation is accurately recorded. Stakeholder Management Build effective working relationships with: Site Management Teams Contracts Managers Construction Directors Technical Teams Commercial Teams Clients and Developers Homeowners Promote a positive and professional image of the business at all times. Continuous Improvement Support initiatives aimed at improving customer satisfaction and service delivery. Contribute to lessons learned reviews and defect trend analysis. Promote a "right first time" approach by sharing recurring issue data with operational teams. Key Performance Indicators (KPIs) Customer care requests acknowledged within company SLA. Defects logged accurately and on time. Appointment booking timescales achieved. Customer satisfaction levels maintained or improved. Reduction in overdue customer care cases. Accurate maintenance of customer care records and databases. Timely closure of customer care actions. Skills, Knowledge and Experience Essential Previous experience in a customer care, customer service or administration role. Excellent communication and interpersonal skills. Strong organisational and time management abilities. Ability to manage multiple priorities simultaneously. Confident using Microsoft Office packages including Outlook, Word and Excel. Excellent attention to detail. Ability to work effectively with operational and technical teams. Desirable Experience within construction, housebuilding, groundworks or civil engineering. Knowledge of defects management processes. Experience using customer care management systems. Understanding of construction terminology and build processes. Personal Attributes Customer focused. Professional and approachable. Highly organised. Proactive and solution orientated. Calm under pressure. Resilient when dealing with challenging situations. Team player with a positive attitude. Committed to delivering excellent customer service. Career Development Opportunities This role offers progression opportunities into: Senior Customer Care Co-ordinator Customer Care Manager Head of Customer Care with continued development in customer service excellence, quality assurance and operational support within the Groundworks and Civil Engineering sector. About Us We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.
Aug 13, 2026
Full time
My client is a leading Civil Engineering and Groundworks contractor operating nationally across multiple regional offices, currently looking for a customer care coordinator, based in Tamworth. Built on a reputation for quality, safety, technical expertise and customer service, we work in partnership with major housebuilders and developers to deliver infrastructure, groundworks and civil engineering projects. Purpose of the Role The Customer Care Co-ordinator is responsible for managing customer care cases from initial notification through to successful completion and closure. Acting as the central point of contact for developers, clients, homeowners and internal operational teams, the role ensures defects, enquiries and service requests are handled professionally, efficiently and in line with customer care standards and service level agreements. The role plays a key part in protecting the company's reputation, delivering excellent customer experiences and supporting the achievement of Customer Service Excellence across all regional operations. Key Responsibilities Customer Care Administration Receive, log and manage customer care defects and service requests. Maintain accurate records within the customer care database and management systems. Ensure all customer care cases are correctly allocated and tracked through to completion. Monitor outstanding actions and follow up as required to ensure timely resolution. Customer Communication Act as the first point of contact for customers, homeowners and client representatives. Acknowledge customer care requests within agreed response times. Keep customers informed throughout the lifecycle of each case. Manage customer expectations professionally and courteously. Handle customer concerns and complaints with empathy and professionalism. Co-ordination of Repairs and Inspections Liaise with Contracts Managers, Site Teams, Operatives and Subcontractors to arrange inspections and remedial works. Schedule appointments with homeowners and clients. Issue diary invites and appointment confirmations. Co-ordinate resources to ensure remedial works are completed within agreed timescales. Database and Reporting Maintain accurate records of defects, customer communications, inspections and completed works. Produce reports on response times, completion rates and outstanding customer care cases. Assist in monitoring KPIs and service standards. Identify recurring issues and emerging trends. Commercial and Financial Responsibilities Assist in obtaining quotations for chargeable works. Process approved customer care orders. Support invoice administration and payment tracking where required. Ensure all supporting documentation is accurately recorded. Stakeholder Management Build effective working relationships with: Site Management Teams Contracts Managers Construction Directors Technical Teams Commercial Teams Clients and Developers Homeowners Promote a positive and professional image of the business at all times. Continuous Improvement Support initiatives aimed at improving customer satisfaction and service delivery. Contribute to lessons learned reviews and defect trend analysis. Promote a "right first time" approach by sharing recurring issue data with operational teams. Key Performance Indicators (KPIs) Customer care requests acknowledged within company SLA. Defects logged accurately and on time. Appointment booking timescales achieved. Customer satisfaction levels maintained or improved. Reduction in overdue customer care cases. Accurate maintenance of customer care records and databases. Timely closure of customer care actions. Skills, Knowledge and Experience Essential Previous experience in a customer care, customer service or administration role. Excellent communication and interpersonal skills. Strong organisational and time management abilities. Ability to manage multiple priorities simultaneously. Confident using Microsoft Office packages including Outlook, Word and Excel. Excellent attention to detail. Ability to work effectively with operational and technical teams. Desirable Experience within construction, housebuilding, groundworks or civil engineering. Knowledge of defects management processes. Experience using customer care management systems. Understanding of construction terminology and build processes. Personal Attributes Customer focused. Professional and approachable. Highly organised. Proactive and solution orientated. Calm under pressure. Resilient when dealing with challenging situations. Team player with a positive attitude. Committed to delivering excellent customer service. Career Development Opportunities This role offers progression opportunities into: Senior Customer Care Co-ordinator Customer Care Manager Head of Customer Care with continued development in customer service excellence, quality assurance and operational support within the Groundworks and Civil Engineering sector. About Us We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.
Freightserve recruitment are looking for a Roadfreight Operations Coordinator due to the company obtaining a new large account for a busy well-established Freight company based in the Woking area. Role Purpose Accurate planning and scheduling of Roadfreight shipments Clear communication with customers and internal teams Consistent service delivery aligned to defined processes Daily shipment coordination Demo movements and returns Customer updates and communication Ensure full visibility and control across all movements Support planning and coordination of shipments Collections and deliveries Assist with scheduling jobs Create and manage bookings in internal systems Maintain accurate records Provide updates to customers on shipment status Coordinate with transport providers Support Operational Account Lead and Senior team members Follow defined operating procedures (SOPs) Provide day-to-day support to: Working hours are Monday - Friday As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.
Aug 13, 2026
Full time
Freightserve recruitment are looking for a Roadfreight Operations Coordinator due to the company obtaining a new large account for a busy well-established Freight company based in the Woking area. Role Purpose Accurate planning and scheduling of Roadfreight shipments Clear communication with customers and internal teams Consistent service delivery aligned to defined processes Daily shipment coordination Demo movements and returns Customer updates and communication Ensure full visibility and control across all movements Support planning and coordination of shipments Collections and deliveries Assist with scheduling jobs Create and manage bookings in internal systems Maintain accurate records Provide updates to customers on shipment status Coordinate with transport providers Support Operational Account Lead and Senior team members Follow defined operating procedures (SOPs) Provide day-to-day support to: Working hours are Monday - Friday As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.
About The Role What you can expect from us We offer a competitive salary of £29,400 per annum (£15.28 per hour). 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Stream - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role We are looking for a number of Housing Repairs Coordinators to join our Onward Repairs team on a permanent basis . The responsibility of the role is to provide technical and general administration support to the Housing Repairs Team. This is a hybrid role with a requirement for the post holder to work in the office 3 days per week in our Watson Office (Tuesday, Wednesday and Thursday), Renshaw Street Liverpool. Key Responsibilities Data entry and Administration Enter data into Onwards Asset Management systems ensuring good standards of data quality. Complete, issue and administer electronic contract set up and standard contract documentation for various projects. Raise works orders and update project details on the Asset Management systems. Pursue and monitor progress on individual projects and repair jobs and voids to ensure the Asset Management systems are updated and that contractor payments are made efficiently. Extract standard reports and produce ad-hoc reports as required. Provide support and advice to others in the team as an advanced user of the Asset Management systems. Administer the repairs pre/post inspection process for the region from receipt of Inspections due through to entering results into Onwards repairs system. Be the primary source of administration support to the repairs team, including contractor meeting minute taking, organising meetings, photocopying etc. Contracts and Budgets Check that all contractors being awarded work orders are accredited, including assistance in relation to the new supply contractor process, and waiver form process. Monitor contractor performance and customer satisfaction. Liaise with Accounts Payable/Contractors/ Project Managers and Repairs Specialists in relation to invoice queries and payments. Follow and Implement action plans to address budget variances. Ensure that delegated authorities are adhered to. Skills and Experience Essential Experience of Delivering Customer Service Experience of Partnership Working Experience of working as part of a Team IT Skills - Microsoft Office to Intermediate Level Experience of following set policies and processes Desirable Knowledge and Awareness of related housing regulations/Law Understanding of budgetary controls Knowledge of Sub Contractor and Repairs Service About The Organisation About Onward Onward Repairs is the in house repairs and maintenance service for Onward Homes, keeping customers' homes safe, secure and well maintained. Our skilled teams deliver responsive repairs, planned works and voids services, combining high standards, strong teamwork and a customer first approach. We invest in our people and take pride in making a real difference to our communities. Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
Aug 13, 2026
Full time
About The Role What you can expect from us We offer a competitive salary of £29,400 per annum (£15.28 per hour). 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Stream - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role We are looking for a number of Housing Repairs Coordinators to join our Onward Repairs team on a permanent basis . The responsibility of the role is to provide technical and general administration support to the Housing Repairs Team. This is a hybrid role with a requirement for the post holder to work in the office 3 days per week in our Watson Office (Tuesday, Wednesday and Thursday), Renshaw Street Liverpool. Key Responsibilities Data entry and Administration Enter data into Onwards Asset Management systems ensuring good standards of data quality. Complete, issue and administer electronic contract set up and standard contract documentation for various projects. Raise works orders and update project details on the Asset Management systems. Pursue and monitor progress on individual projects and repair jobs and voids to ensure the Asset Management systems are updated and that contractor payments are made efficiently. Extract standard reports and produce ad-hoc reports as required. Provide support and advice to others in the team as an advanced user of the Asset Management systems. Administer the repairs pre/post inspection process for the region from receipt of Inspections due through to entering results into Onwards repairs system. Be the primary source of administration support to the repairs team, including contractor meeting minute taking, organising meetings, photocopying etc. Contracts and Budgets Check that all contractors being awarded work orders are accredited, including assistance in relation to the new supply contractor process, and waiver form process. Monitor contractor performance and customer satisfaction. Liaise with Accounts Payable/Contractors/ Project Managers and Repairs Specialists in relation to invoice queries and payments. Follow and Implement action plans to address budget variances. Ensure that delegated authorities are adhered to. Skills and Experience Essential Experience of Delivering Customer Service Experience of Partnership Working Experience of working as part of a Team IT Skills - Microsoft Office to Intermediate Level Experience of following set policies and processes Desirable Knowledge and Awareness of related housing regulations/Law Understanding of budgetary controls Knowledge of Sub Contractor and Repairs Service About The Organisation About Onward Onward Repairs is the in house repairs and maintenance service for Onward Homes, keeping customers' homes safe, secure and well maintained. Our skilled teams deliver responsive repairs, planned works and voids services, combining high standards, strong teamwork and a customer first approach. We invest in our people and take pride in making a real difference to our communities. Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
Customer Services Coordinator / Up to £30,000 / Maidstone / Fully in office Overview: A leading organisation in their manufacturing space are currently seeking a Customer Services Coordinator to join their team to manage the overall customer operations and sales progression processes including managing the team. This is an excellent opportunity to grow your customer services experience with a great organisation. Role & Responsibilities: Process customer orders Liaise with customers and deliver them excellent service by phone, email and live chat Listen and revolved complaints in a timely and professional manner Update customer and order information on CRM system Upsell new products to existing customers Work closely with other departments to solve customer issues and improve customer service Essential Skills & Experience: 5+ years of experience in customer service positions Experience using a CRM system An excellent communicator Hard-working and ambitious A passion for delivering excellent customer service Package: Up to £30,000 basic salary 25 days + Bank holiday Employee longevity benefits Private dental insurance Private medical insurance Sick pay Company pension Customer Services Coordinator / Up to £30,000 / Maidstone / Fully in office
Aug 13, 2026
Full time
Customer Services Coordinator / Up to £30,000 / Maidstone / Fully in office Overview: A leading organisation in their manufacturing space are currently seeking a Customer Services Coordinator to join their team to manage the overall customer operations and sales progression processes including managing the team. This is an excellent opportunity to grow your customer services experience with a great organisation. Role & Responsibilities: Process customer orders Liaise with customers and deliver them excellent service by phone, email and live chat Listen and revolved complaints in a timely and professional manner Update customer and order information on CRM system Upsell new products to existing customers Work closely with other departments to solve customer issues and improve customer service Essential Skills & Experience: 5+ years of experience in customer service positions Experience using a CRM system An excellent communicator Hard-working and ambitious A passion for delivering excellent customer service Package: Up to £30,000 basic salary 25 days + Bank holiday Employee longevity benefits Private dental insurance Private medical insurance Sick pay Company pension Customer Services Coordinator / Up to £30,000 / Maidstone / Fully in office
