Council Tax Officer

SALARY: £25,947.47 - £26,782.24 per annum

Help local people, solve real issues, and build a rewarding career in public service.

About the Role

We are looking for a friendly, motivated and customer-focused Council Tax Officer to join our busy Revenues team. This is an excellent opportunity for someone who enjoys helping people, solving problems and making a positive difference to the local community.

You do not need previous Council Tax experience to apply. Full training will be given, and we will support you to develop the knowledge, confidence and skills needed to succeed in the role.

What you will be doing

• Helping residents with Council Tax enquiries by phone, email, online and face to face.
• Listening carefully, understanding individual circumstances and helping people find the right information or next step.
• Looking into account issues, changes in circumstances, discounts, exemptions, payments and recovery queries.
• Working accurately with information and records, while respecting confidentiality and data protection.
• Supporting the team to provide a helpful, fair and reliable service to residents.

About you

We are looking for someone who is a genuine people person who is approachable, patient and able to communicate clearly with residents from all backgrounds. You will be good at solving issues, willing to ask questions, and able to stay calm and professional when dealing with sensitive or challenging situations.

The right person will be organised, willing to learn and interested in public service. If you enjoy working as part of a team and want a role where your work helps local people every day, we would like to hear from you.

Training and Support

Full training will be provided, including support to understand Council Tax legislation, local procedures, customer service standards and the systems used by the team. You will be supported by experienced colleagues while you build your knowledge and confidence.

Why Join us?

This is a chance to develop a career in local government while doing meaningful work for the community. Every day, you will help residents understand their Council Tax, resolve issues and access the support or guidance they need.

Essential requirements

• Experience of working in a similar customer focused role.
• Strong written and verbal communication skills.
• Excellent attention to detail and accuracy.
• Ability to manage a varied workload and meet deadlines.
• Confident using IT systems, databases and Microsoft Office.
• Ability to remain calm and professional when dealing with difficult or vulnerable customers.
• A commitment to delivering excellent public service.
• A good standard in Maths and English.

What we offer

• Local Government Pension Scheme.
• Generous annual leave entitlement.
• Flexible or hybrid working where available.
• Training and development opportunities.
• Supportive team environment.
• Employee wellbeing support.

If you are organised, accurate and committed to helping residents receive a fair and efficient Council Tax service, we would welcome your application.