Sustainability Consultant (BREEAM Focus) Luton Area Competitive Salary (DOE) £30k-£40k Hybrid & Flexible Working Early Finish Fridays Overview A well-established and growing building services and sustainability consultancy is looking to appoint a Sustainability Consultant with a strong focus on BREEAM delivery to join its team in the Luton area. This opportunity would suit someone confident in managing BREEAM projects independently, who is also keen to broaden their experience across energy modelling, life cycle assessment, and wider sustainability advisory services. With an expanding sustainability offering and increasing project demand, this role offers genuine progression and the chance to develop into a more senior position over time. What's on Offer Competitive salary (depending on experience) Hybrid and flexible working arrangements Early finish on Fridays Clear progression pathway within a growing sustainability team Ongoing training and professional development opportunities Exposure to a range of sectors including commercial, residential, healthcare, and education Supportive and collaborative team environment What We're Looking For 3+ years' experience in BREEAM consultancy Strong understanding of BREEAM processes and whole life carbon principles Ability to manage projects independently Confident communicator, comfortable leading workshops and engaging with clients Interest in developing across wider sustainability disciplines The Role You will take the lead on BREEAM assessments across multiple sectors, working closely with design teams and clients to deliver sustainable outcomes. While BREEAM will be the core focus initially, there will be strong opportunities to diversify into: Energy modelling collaboration Life Cycle Assessment (LCA) Embodied carbon analysis ESG-related advisory work (as services continue to expand) This is an ideal opportunity for someone looking to take on more ownership and play a key role within a growing and competitive consultancy. Key Responsibilities Deliver BREEAM assessments from feasibility through to certification Interpret BREEAM criteria and advise design teams accordingly Coordinate and review evidence submissions Lead client and design team workshops Manage BRE submissions and certification process Support the integration of wider sustainability strategies into projects If you're an experienced BREEAM professional looking for a step up in responsibility, with strong support, training, and long-term progression - this could be a great move. Apply today for a confidential discussion!
Aug 12, 2026
Full time
Sustainability Consultant (BREEAM Focus) Luton Area Competitive Salary (DOE) £30k-£40k Hybrid & Flexible Working Early Finish Fridays Overview A well-established and growing building services and sustainability consultancy is looking to appoint a Sustainability Consultant with a strong focus on BREEAM delivery to join its team in the Luton area. This opportunity would suit someone confident in managing BREEAM projects independently, who is also keen to broaden their experience across energy modelling, life cycle assessment, and wider sustainability advisory services. With an expanding sustainability offering and increasing project demand, this role offers genuine progression and the chance to develop into a more senior position over time. What's on Offer Competitive salary (depending on experience) Hybrid and flexible working arrangements Early finish on Fridays Clear progression pathway within a growing sustainability team Ongoing training and professional development opportunities Exposure to a range of sectors including commercial, residential, healthcare, and education Supportive and collaborative team environment What We're Looking For 3+ years' experience in BREEAM consultancy Strong understanding of BREEAM processes and whole life carbon principles Ability to manage projects independently Confident communicator, comfortable leading workshops and engaging with clients Interest in developing across wider sustainability disciplines The Role You will take the lead on BREEAM assessments across multiple sectors, working closely with design teams and clients to deliver sustainable outcomes. While BREEAM will be the core focus initially, there will be strong opportunities to diversify into: Energy modelling collaboration Life Cycle Assessment (LCA) Embodied carbon analysis ESG-related advisory work (as services continue to expand) This is an ideal opportunity for someone looking to take on more ownership and play a key role within a growing and competitive consultancy. Key Responsibilities Deliver BREEAM assessments from feasibility through to certification Interpret BREEAM criteria and advise design teams accordingly Coordinate and review evidence submissions Lead client and design team workshops Manage BRE submissions and certification process Support the integration of wider sustainability strategies into projects If you're an experienced BREEAM professional looking for a step up in responsibility, with strong support, training, and long-term progression - this could be a great move. Apply today for a confidential discussion!
Are you passionate about developing high-performing sales teams? Do you thrive on the sales floor, coaching in the moment and helping people maximise every customer conversation? We are supporting a growing organisation looking for an experienced Performance Coach / Sales Coach to join their outbound sales operation. This is a hands-on coaching role focused on improving sales behaviours, increasing conversion rates and helping advisors achieve their full potential. Working closely with Sales Leadership, Operations and Team Leaders, you will play a key role in identifying performance opportunities, delivering targeted coaching and embedding a culture of continuous improvement. This is not a traditional classroom-based training position. You will be actively involved in the day-to-day sales environment, listening to calls, providing real-time feedback and coaching advisors to become confident, consultative sales professionals. The RoleReporting into the Sales Leadership team, you will be responsible for improving individual and team performance through structured coaching, call reviews and behavioural development. You will use performance data, quality insights and commercial results to create coaching plans that improve sales capability, customer engagement and revenue performance. Key Responsibilities Deliver regular one-to-one coaching sessions with sales advisors. Conduct live call listening and side-by-side coaching. Complete call quality reviews and provide constructive feedback. Coach advisors on questioning techniques, objection handling and closing skills. Develop consultative sales behaviours and customer engagement techniques. Support advisors in improving confidence, performance and consistency. Work closely with Team Leaders to identify development opportunities. Analyse performance metrics and translate insights into practical coaching. Deliver sales workshops, refresher sessions and behavioural training. Support new starter development and ongoing capability building. Identify trends across teams and recommend targeted improvement plans. Monitor coaching effectiveness through improvements in KPIs and sales results. Champion a positive, accountable and high-performance sales culture. What We're Looking ForWe are looking for someone who enjoys developing people, understands sales psychology and can coach effectively in a fast-paced commercial environment. Ideally, you will have: Experience coaching within a high-volume outbound sales or contact centre environment. Strong knowledge of consultative selling techniques. Proven experience improving sales performance through coaching. Excellent objection handling and closing skills. Confidence delivering live coaching and constructive feedback. Strong communication, influencing and relationship-building skills. A motivational coaching style with the ability to inspire others. Experience using performance data and KPIs to drive improvement. Desirable Experience B2B or B2C sales experience. Utilities, telecoms, financial services or regulated sales background. Experience working with outbound dialler environments. Understanding of quality frameworks and coaching methodologies. Experience supporting Team Leaders and Sales Managers with development plans. What You'll Receive 35,000 - 45,000 basic salary (NEG). Performance-related bonus scheme. Hybrid working. Career development opportunities. Opportunity to influence sales performance within a growing organisation. Supportive and collaborative working environment. Ongoing personal development and leadership opportunities. Why This Opportunity?This is an excellent opportunity for an experienced Sales Coach, Performance Coach, Sales Trainer or Contact Centre Coach who enjoys being close to the action and making a measurable difference. You will have the opportunity to shape sales behaviours, improve team capability and directly influence commercial success within a growing business. If you are passionate about developing people and driving performance, we would love to hear from you.
Aug 12, 2026
Full time
Are you passionate about developing high-performing sales teams? Do you thrive on the sales floor, coaching in the moment and helping people maximise every customer conversation? We are supporting a growing organisation looking for an experienced Performance Coach / Sales Coach to join their outbound sales operation. This is a hands-on coaching role focused on improving sales behaviours, increasing conversion rates and helping advisors achieve their full potential. Working closely with Sales Leadership, Operations and Team Leaders, you will play a key role in identifying performance opportunities, delivering targeted coaching and embedding a culture of continuous improvement. This is not a traditional classroom-based training position. You will be actively involved in the day-to-day sales environment, listening to calls, providing real-time feedback and coaching advisors to become confident, consultative sales professionals. The RoleReporting into the Sales Leadership team, you will be responsible for improving individual and team performance through structured coaching, call reviews and behavioural development. You will use performance data, quality insights and commercial results to create coaching plans that improve sales capability, customer engagement and revenue performance. Key Responsibilities Deliver regular one-to-one coaching sessions with sales advisors. Conduct live call listening and side-by-side coaching. Complete call quality reviews and provide constructive feedback. Coach advisors on questioning techniques, objection handling and closing skills. Develop consultative sales behaviours and customer engagement techniques. Support advisors in improving confidence, performance and consistency. Work closely with Team Leaders to identify development opportunities. Analyse performance metrics and translate insights into practical coaching. Deliver sales workshops, refresher sessions and behavioural training. Support new starter development and ongoing capability building. Identify trends across teams and recommend targeted improvement plans. Monitor coaching effectiveness through improvements in KPIs and sales results. Champion a positive, accountable and high-performance sales culture. What We're Looking ForWe are looking for someone who enjoys developing people, understands sales psychology and can coach effectively in a fast-paced commercial environment. Ideally, you will have: Experience coaching within a high-volume outbound sales or contact centre environment. Strong knowledge of consultative selling techniques. Proven experience improving sales performance through coaching. Excellent objection handling and closing skills. Confidence delivering live coaching and constructive feedback. Strong communication, influencing and relationship-building skills. A motivational coaching style with the ability to inspire others. Experience using performance data and KPIs to drive improvement. Desirable Experience B2B or B2C sales experience. Utilities, telecoms, financial services or regulated sales background. Experience working with outbound dialler environments. Understanding of quality frameworks and coaching methodologies. Experience supporting Team Leaders and Sales Managers with development plans. What You'll Receive 35,000 - 45,000 basic salary (NEG). Performance-related bonus scheme. Hybrid working. Career development opportunities. Opportunity to influence sales performance within a growing organisation. Supportive and collaborative working environment. Ongoing personal development and leadership opportunities. Why This Opportunity?This is an excellent opportunity for an experienced Sales Coach, Performance Coach, Sales Trainer or Contact Centre Coach who enjoys being close to the action and making a measurable difference. You will have the opportunity to shape sales behaviours, improve team capability and directly influence commercial success within a growing business. If you are passionate about developing people and driving performance, we would love to hear from you.
Your new company Our client is a long-established organisation responsible for supporting some of the UK's most important operational and infrastructure environments. Working across a large and geographically diverse estate, they provide critical services, manage complex facilities and deliver programmes that directly support national operational capability. With a strong focus on quality, governance and continuous improvement, the business is investing in its Information & Technology function to ensure services, programmes and suppliers are operating effectively, risks are managed appropriately and technology outcomes remain aligned with wider organisational objectives. This is a business where governance is viewed as a value-adding function rather than a compliance exercise. Your new role This is a newly created leadership role within the Information & Technology function, reporting directly to the Head of I&T. The organisation has invested heavily in strengthening its technology leadership team and is now looking for an experienced governance professional to establish greater consistency, visibility and control across the department. Governance processes exist today, but there is a clear opportunity to improve maturity, strengthen reporting and implement a framework that supports future growth and change. The successful candidate will take ownership of governance across the entire I&T function, covering operational services, architecture, projects, suppliers, risk, financial oversight and performance management. You'll be responsible for ensuring the right decisions are being made, the right controls are in place and senior leaders have clear visibility of performance across technology. This role offers genuine scope to shape the future operating model. The Head of I&T is looking for someone who can assess the current framework, identify areas for improvement and implement a governance structure that is robust, practical and scalable. Over time, you'll become the central point of coordination for governance, assurance, risk and performance reporting across the department. You'll work closely with senior stakeholders across the business, regularly engaging at leadership level and providing assurance that technology services, programmes and investments remain aligned to wider organisational objectives. Stakeholder engagement, influencing ability and the confidence to challenge constructively will be as important as technical governance knowledge. What you'll need to succeed Lead and continuously develop the I&T governance framework. Ensure governance processes, policies, standards and controls remain effective and fit for purpose. Produce executive-level reporting, dashboards, KPIs and performance insights. Oversee risk management, financial governance and benefits tracking activities. Coordinate governance forums, audits and senior leadership reporting. Lead operational reviews, supplier assurance activities and quality assessments. Drive lessons learned, continuous improvement and governance maturity initiatives. Manage and develop a team supporting governance, testing and coordination activities. Act as a trusted advisor to senior stakeholders on governance, assurance and performance matters. What you'll get in return In addition to a competitive salary and car allowance, the successful candidate will receive a strong benefits package including an enhanced employer pension contribution, generous annual leave entitlement, life assurance, healthcare benefits and ongoing professional development support. This is an opportunity to join a well-established organisation where governance and assurance are highly visible functions, offering the chance to influence how technology services are governed, measured and improved across the wider business. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 12, 2026
Full time
Your new company Our client is a long-established organisation responsible for supporting some of the UK's most important operational and infrastructure environments. Working across a large and geographically diverse estate, they provide critical services, manage complex facilities and deliver programmes that directly support national operational capability. With a strong focus on quality, governance and continuous improvement, the business is investing in its Information & Technology function to ensure services, programmes and suppliers are operating effectively, risks are managed appropriately and technology outcomes remain aligned with wider organisational objectives. This is a business where governance is viewed as a value-adding function rather than a compliance exercise. Your new role This is a newly created leadership role within the Information & Technology function, reporting directly to the Head of I&T. The organisation has invested heavily in strengthening its technology leadership team and is now looking for an experienced governance professional to establish greater consistency, visibility and control across the department. Governance processes exist today, but there is a clear opportunity to improve maturity, strengthen reporting and implement a framework that supports future growth and change. The successful candidate will take ownership of governance across the entire I&T function, covering operational services, architecture, projects, suppliers, risk, financial oversight and performance management. You'll be responsible for ensuring the right decisions are being made, the right controls are in place and senior leaders have clear visibility of performance across technology. This role offers genuine scope to shape the future operating model. The Head of I&T is looking for someone who can assess the current framework, identify areas for improvement and implement a governance structure that is robust, practical and scalable. Over time, you'll become the central point of coordination for governance, assurance, risk and performance reporting across the department. You'll work closely with senior stakeholders across the business, regularly engaging at leadership level and providing assurance that technology services, programmes and investments remain aligned to wider organisational objectives. Stakeholder engagement, influencing ability and the confidence to challenge constructively will be as important as technical governance knowledge. What you'll need to succeed Lead and continuously develop the I&T governance framework. Ensure governance processes, policies, standards and controls remain effective and fit for purpose. Produce executive-level reporting, dashboards, KPIs and performance insights. Oversee risk management, financial governance and benefits tracking activities. Coordinate governance forums, audits and senior leadership reporting. Lead operational reviews, supplier assurance activities and quality assessments. Drive lessons learned, continuous improvement and governance maturity initiatives. Manage and develop a team supporting governance, testing and coordination activities. Act as a trusted advisor to senior stakeholders on governance, assurance and performance matters. What you'll get in return In addition to a competitive salary and car allowance, the successful candidate will receive a strong benefits package including an enhanced employer pension contribution, generous annual leave entitlement, life assurance, healthcare benefits and ongoing professional development support. This is an opportunity to join a well-established organisation where governance and assurance are highly visible functions, offering the chance to influence how technology services are governed, measured and improved across the wider business. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Time Recruitment Solutions Ltd
Alderley Edge, Cheshire
Building Surveyor Up to £50,(Apply online only) per annum + Benefits Location: Office based with site visits as required Hours: Monday to Friday, 08:30am - 5:00pm Time Recruitment are proud to be the preferred recruitment partner for a growing and well-established real estate group seeking a talented Building Surveyor to join their expanding team. This is an excellent opportunity for a motivated Building Surveyor looking to develop their career across a diverse range of projects. The role offers exposure to professional surveying services, project management, contract administration, dilapidations, maintenance projects and client advisory work, with ongoing support towards professional development and chartership where appropriate. The Role Working as part of an experienced Building Surveying team, you will be involved in delivering a broad range of surveying and project services across commercial and residential property portfolios. Key responsibilities will include: Undertaking building inspections, condition surveys and defect analysis. Identifying maintenance requirements and preparing recommendations. Assisting with schedules of condition, dilapidations and technical specifications. Supporting the delivery of refurbishment and maintenance projects. Preparing project documentation, specifications and tender information. Monitoring project progress and programme performance. Attending site meetings and liaising with contractors, consultants and clients. Assisting with contract administration duties. Reviewing valuations, variations and contractor applications. Supporting project cost reporting and financial monitoring. Monitoring quality standards and contractual compliance. Ensuring projects comply with Building Regulations, planning requirements and industry standards. Producing professional technical reports and project updates. Maintaining accurate project records and documentation. Building and maintaining strong client relationships. About You To be considered, you should have: Essential Degree, HNC, HND or equivalent qualification in Building Surveying, Construction Management or a related discipline. Full UK Driving Licence. Good understanding of construction methods and building technology. Knowledge of Building Regulations and associated construction legislation. Ability to interpret technical drawings and specifications. Proficiency in Microsoft Office applications. Strong written and verbal communication skills. Desirable Previous experience within a Building Surveying or construction environment. Experience delivering maintenance or refurbishment projects. Understanding of contract administration processes. Experience using AutoCAD or surveying software. Working towards or holding RICS membership. CSCS Card or willingness to obtain one. What's on Offer? Salary up to £50,(Apply online only) depending on experience. Clear career progression pathway. Support towards professional qualifications and chartership. Exposure to a diverse range of projects and sectors. Collaborative and supportive working environment. Opportunity to work with an experienced and highly regarded surveying team. Apply Now If you are a Building Surveyor looking to take the next step in your career and join a business committed to professional development and high-quality project delivery, we'd love to hear from you. Time Recruitment is acting as the preferred recruitment partner for this vacancy. All applications will be handled in the strictest confidence.
Aug 12, 2026
Full time
Building Surveyor Up to £50,(Apply online only) per annum + Benefits Location: Office based with site visits as required Hours: Monday to Friday, 08:30am - 5:00pm Time Recruitment are proud to be the preferred recruitment partner for a growing and well-established real estate group seeking a talented Building Surveyor to join their expanding team. This is an excellent opportunity for a motivated Building Surveyor looking to develop their career across a diverse range of projects. The role offers exposure to professional surveying services, project management, contract administration, dilapidations, maintenance projects and client advisory work, with ongoing support towards professional development and chartership where appropriate. The Role Working as part of an experienced Building Surveying team, you will be involved in delivering a broad range of surveying and project services across commercial and residential property portfolios. Key responsibilities will include: Undertaking building inspections, condition surveys and defect analysis. Identifying maintenance requirements and preparing recommendations. Assisting with schedules of condition, dilapidations and technical specifications. Supporting the delivery of refurbishment and maintenance projects. Preparing project documentation, specifications and tender information. Monitoring project progress and programme performance. Attending site meetings and liaising with contractors, consultants and clients. Assisting with contract administration duties. Reviewing valuations, variations and contractor applications. Supporting project cost reporting and financial monitoring. Monitoring quality standards and contractual compliance. Ensuring projects comply with Building Regulations, planning requirements and industry standards. Producing professional technical reports and project updates. Maintaining accurate project records and documentation. Building and maintaining strong client relationships. About You To be considered, you should have: Essential Degree, HNC, HND or equivalent qualification in Building Surveying, Construction Management or a related discipline. Full UK Driving Licence. Good understanding of construction methods and building technology. Knowledge of Building Regulations and associated construction legislation. Ability to interpret technical drawings and specifications. Proficiency in Microsoft Office applications. Strong written and verbal communication skills. Desirable Previous experience within a Building Surveying or construction environment. Experience delivering maintenance or refurbishment projects. Understanding of contract administration processes. Experience using AutoCAD or surveying software. Working towards or holding RICS membership. CSCS Card or willingness to obtain one. What's on Offer? Salary up to £50,(Apply online only) depending on experience. Clear career progression pathway. Support towards professional qualifications and chartership. Exposure to a diverse range of projects and sectors. Collaborative and supportive working environment. Opportunity to work with an experienced and highly regarded surveying team. Apply Now If you are a Building Surveyor looking to take the next step in your career and join a business committed to professional development and high-quality project delivery, we'd love to hear from you. Time Recruitment is acting as the preferred recruitment partner for this vacancy. All applications will be handled in the strictest confidence.
GBR Recruitment are delighted to be working exclusively with a leading Electrical Wholesaler based in Lincolnshire, exclusively recruiting for an experienced Trade Counter Sales Advisor (Electrical Specialist) to join the internal sales team. You will be the main point of contact for customers, providing advice, giving electrical products & components quotations, plus processing customer orders, liaising with them face-to-face, over the telephone & via email. This is a key internal electrical sales role, developing profitable business relationships, supporting branch sales targets (repeat customers & new), ensuring a high standard of customer service at all times, as the company prides itself in that. Duties: Assist customers in a friendly & professional manner at the trade counter, over the telephone & via email. Professionally handle customers electrical parts & products enquiries, process their orders, plus provide quotations promptly & accurately. Advise customers on product selection, product availability & pricing, using your strong knowledge of electrical products & electrical product manufacturers. Inform customers about any special electrical products offers, promotions, & in store loyalty programmes. Successfully maintain & develop relationships with both existing & new customers to optimise electrical product sales, customer service, customer satisfaction, to ensure customer loyalty / repeat business. Liaise with electrical product suppliers to negotiate best prices / special terms for large high volume orders & one-off orders. Help the wider sales team produce project tenders & tender submissions. Assist with stock management, including restocking shelves, checking deliveries & conducting electrical product stock checks. Attributes: Strong trade counter / internal sales experience within an electrical wholesaler, MEP wholesaler or building products wholesaler Strong electrical knowledge (A MUST) Strong sales & 5 star customer service skills. A strong negotiator with suppliers & customers. Proficient in computerised sales/order systems. Strong commercial acumen & used to hitting sales targets. This position could suit someone working as a Trade Counter Sales Advisor, Trade Counter Assistant, Internal Sales Representative, Parts Advisor, Electrical Wholesale Sales Executive, Internal Sales Representative, Internal Sales Advisor or similar Interviews to take place immediately, apply today!
Aug 12, 2026
Full time
GBR Recruitment are delighted to be working exclusively with a leading Electrical Wholesaler based in Lincolnshire, exclusively recruiting for an experienced Trade Counter Sales Advisor (Electrical Specialist) to join the internal sales team. You will be the main point of contact for customers, providing advice, giving electrical products & components quotations, plus processing customer orders, liaising with them face-to-face, over the telephone & via email. This is a key internal electrical sales role, developing profitable business relationships, supporting branch sales targets (repeat customers & new), ensuring a high standard of customer service at all times, as the company prides itself in that. Duties: Assist customers in a friendly & professional manner at the trade counter, over the telephone & via email. Professionally handle customers electrical parts & products enquiries, process their orders, plus provide quotations promptly & accurately. Advise customers on product selection, product availability & pricing, using your strong knowledge of electrical products & electrical product manufacturers. Inform customers about any special electrical products offers, promotions, & in store loyalty programmes. Successfully maintain & develop relationships with both existing & new customers to optimise electrical product sales, customer service, customer satisfaction, to ensure customer loyalty / repeat business. Liaise with electrical product suppliers to negotiate best prices / special terms for large high volume orders & one-off orders. Help the wider sales team produce project tenders & tender submissions. Assist with stock management, including restocking shelves, checking deliveries & conducting electrical product stock checks. Attributes: Strong trade counter / internal sales experience within an electrical wholesaler, MEP wholesaler or building products wholesaler Strong electrical knowledge (A MUST) Strong sales & 5 star customer service skills. A strong negotiator with suppliers & customers. Proficient in computerised sales/order systems. Strong commercial acumen & used to hitting sales targets. This position could suit someone working as a Trade Counter Sales Advisor, Trade Counter Assistant, Internal Sales Representative, Parts Advisor, Electrical Wholesale Sales Executive, Internal Sales Representative, Internal Sales Advisor or similar Interviews to take place immediately, apply today!
Centre Co-ordinator (Front Desk) Birmingham - B6 4BE 13.81 per hour 3-Month Contract (with potential for extension) Monday - Friday, 7:30am - 4:00pm Overtime available on Saturdays Full UK Driving Licence is required for this role Tate have partnered with a large organisation within the automotive industry to recruit for a Centre Co-ordinator to join their busy service centre in Birmingham. This is a fantastic opportunity to work in a fast-paced, customer-facing environment where you'll be the first point of contact for customers visiting the branch. Key Responsibilities Welcome customers and provide a professional, friendly service Check vehicles in using an iPad-based system Manage daily bookings and workflow schedules Liaise with technicians and keep customers informed throughout their visit Handle customer enquiries promptly and professionally Process customer payments accurately About You Has excellent customer service and communication skills Enjoys working in a busy, customer-facing environment Is comfortable using technology, including tablets and digital systems Has strong organisational skills and attention to detail Can manage multiple tasks while maintaining a high level of service Previous administration or reception experience would be beneficial If you're passionate about delivering outstanding customer service and are looking for your next opportunity, please apply today! Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Aug 12, 2026
Seasonal
Centre Co-ordinator (Front Desk) Birmingham - B6 4BE 13.81 per hour 3-Month Contract (with potential for extension) Monday - Friday, 7:30am - 4:00pm Overtime available on Saturdays Full UK Driving Licence is required for this role Tate have partnered with a large organisation within the automotive industry to recruit for a Centre Co-ordinator to join their busy service centre in Birmingham. This is a fantastic opportunity to work in a fast-paced, customer-facing environment where you'll be the first point of contact for customers visiting the branch. Key Responsibilities Welcome customers and provide a professional, friendly service Check vehicles in using an iPad-based system Manage daily bookings and workflow schedules Liaise with technicians and keep customers informed throughout their visit Handle customer enquiries promptly and professionally Process customer payments accurately About You Has excellent customer service and communication skills Enjoys working in a busy, customer-facing environment Is comfortable using technology, including tablets and digital systems Has strong organisational skills and attention to detail Can manage multiple tasks while maintaining a high level of service Previous administration or reception experience would be beneficial If you're passionate about delivering outstanding customer service and are looking for your next opportunity, please apply today! Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Customer Service Team Leader Full-time Monday - Friday 9am - 5pm We are looking for an experienced and motivated Customer Service Team Leader to lead a high-performing contact centre team, delivering excellent multi-channel support and ensuring a positive customer experience at every touchpoint. The Role You will be responsible for leading, coaching, and developing a team of Customer Service Advisors, ensuring enquiries and complaints are handled effectively and resolved at first point of contact wherever possible. You'll play a key role in driving performance, improving service delivery, and supporting your team through change. Key Responsibilities Lead, motivate, and develop a team to deliver outstanding customer service Monitor performance, providing regular feedback, coaching, and support Manage escalated or complex customer enquiries and complaints Ensure effective first-contact resolution and high-quality customer outcomes Allocate resources and manage workloads to meet service levels Monitor call volumes and staffing to maintain performance standards Drive continuous improvement using service data and customer insight Ensure accurate use of CRM, telephony, and digital systems Maintain clear, accurate customer records and reporting Support delivery of projects and organisational change initiatives Skills & Experience Required Proven experience leading teams in a contact centre or customer service environment Strong background in handling complaints and complex customer issues Experience working with call centre systems and Microsoft 365 Ability to coach, motivate, and develop team members Strong data interpretation skills, using insights to improve service delivery Confident supporting vulnerable or sensitive customer situations with empathy and professionalism Good understanding of customer experience principles and first-contact resolution Knowledge of data protection (GDPR) and its application in customer service environments Desirable Knowledge Understanding of housing or regulated environments Awareness of service frameworks, compliance, and best practice standards About You You are a confident and people-focused leader who thrives in a fast-paced environment. You bring a balance of empathy and performance focus, with the ability to inspire your team while delivering measurable improvements in service quality and customer satisfaction.
Aug 12, 2026
Full time
Customer Service Team Leader Full-time Monday - Friday 9am - 5pm We are looking for an experienced and motivated Customer Service Team Leader to lead a high-performing contact centre team, delivering excellent multi-channel support and ensuring a positive customer experience at every touchpoint. The Role You will be responsible for leading, coaching, and developing a team of Customer Service Advisors, ensuring enquiries and complaints are handled effectively and resolved at first point of contact wherever possible. You'll play a key role in driving performance, improving service delivery, and supporting your team through change. Key Responsibilities Lead, motivate, and develop a team to deliver outstanding customer service Monitor performance, providing regular feedback, coaching, and support Manage escalated or complex customer enquiries and complaints Ensure effective first-contact resolution and high-quality customer outcomes Allocate resources and manage workloads to meet service levels Monitor call volumes and staffing to maintain performance standards Drive continuous improvement using service data and customer insight Ensure accurate use of CRM, telephony, and digital systems Maintain clear, accurate customer records and reporting Support delivery of projects and organisational change initiatives Skills & Experience Required Proven experience leading teams in a contact centre or customer service environment Strong background in handling complaints and complex customer issues Experience working with call centre systems and Microsoft 365 Ability to coach, motivate, and develop team members Strong data interpretation skills, using insights to improve service delivery Confident supporting vulnerable or sensitive customer situations with empathy and professionalism Good understanding of customer experience principles and first-contact resolution Knowledge of data protection (GDPR) and its application in customer service environments Desirable Knowledge Understanding of housing or regulated environments Awareness of service frameworks, compliance, and best practice standards About You You are a confident and people-focused leader who thrives in a fast-paced environment. You bring a balance of empathy and performance focus, with the ability to inspire your team while delivering measurable improvements in service quality and customer satisfaction.
The Role: We re looking for a Customer Service Advisor to join our busy team here at Agria Pet Insurance. In this role, you'll be the first point of contact for our valued customers, ensuring their inquiries, concerns, and needs are handled with professionalism and care. Working to agreed service levels, you ll be responsible for both inbound and outbound calls. You ll be an enthusiastic individual who is passionate about providing outstanding customer service and promoting our brand. This is a remote role. The start date for this role is 21st September and you will be required to attend a two week in office induction when you start (accommodation will be provided for the duration of the induction). You must be able to commit to these arrangements and start date in order to be considered for this role. This is a full time role working 36 hours per week between the hours of 9:00am-6:00pm Monday-Friday on a rotating shift pattern. You will also be required to work 1 Saturday in 4, 9:00am-1:00pm. What you ll be doing: Answer all Customer and Claims incoming calls efficiently and professionally Outbound calling including; retention and renewal, breeders, requesting information for claims and underwriting of new policy applications Objection handling including; policy cancellations, premium increases, Claims decisions Respond to customer enquiries appropriately, ensuring all documentation is professional and correct Deal and attempt to resolve customer complaints Record and maintain accurate policyholder information using the in-house computer systems Maintain a thorough working knowledge of all policy terms and conditions Ensure all company and departmental policies and procedures are adhered too at all times What we re looking for: Previous experience of working in a customer service role within a contact centre environment Effective questioning and listening skills. Good organisational and interpersonal skills. Ability to work under pressure and to tight deadlines. Computer literate (MS Office) with keyboard skills. Precise comprehension and ability to communicate clearly in both verbal and written form. Ability to work to agreed performance targets. Ability to work independently and as part of a team Takes ownership by using Initiative and problem solvin Ability to cope well under pressure with determination and perseverance Why choose Agria Pet: Agria Pet Insurance is one of the UK's leading specialist pet insurance providers. We only provide lifetime insurance for animals, so truly understand and care about our customers and their beloved pets - especially as most of our team are pet parents, and we're all animal-lovers. Our passion for pets means that we are trusted by The Royal Kennel Club, Lloyds and many other significant affinity partners to provide lifetime pet insurance in their names. Working closely with animal welfare organisations, vets and breeders, gives us deep insight on what's best for pets. And we give back too - including supporting hundreds of animal rescues, protecting over 100,000 rescued animals, and through donations of over £2m to animal charities. We are a strong, growing business, having doubled our GWP in the last 5 years, with a supportive ethos and family feel. We became one of the UK s Best Workplaces in 2023, 2024, 2025 and again in 2026, we have the top 4 slots on Which? Best Buy pet insurance, are ranked 4.8 on Trustpilot (higher than any other pet insurance provider) and we are extremely proud to be the only carbon negative pet insurer in the UK. What we offer: 25 days annual leave which increases with service, plus bank holidays Opportunity to buy/sell up to 5 days annual leave per calendar year A clear development pathway within the team, helping you grow your skills and progress through levels - with pay increases as you advance. Pension and Life Assurance scheme Access to 25% off insuring your pet with Agria. Friends and family are also entitled to a discount too We aim to support the health and wellbeing of all our colleagues so you ll have access to a Health Cash Plan, mental health support and health and wellbeing platforms, including Headspace
Aug 12, 2026
Full time
The Role: We re looking for a Customer Service Advisor to join our busy team here at Agria Pet Insurance. In this role, you'll be the first point of contact for our valued customers, ensuring their inquiries, concerns, and needs are handled with professionalism and care. Working to agreed service levels, you ll be responsible for both inbound and outbound calls. You ll be an enthusiastic individual who is passionate about providing outstanding customer service and promoting our brand. This is a remote role. The start date for this role is 21st September and you will be required to attend a two week in office induction when you start (accommodation will be provided for the duration of the induction). You must be able to commit to these arrangements and start date in order to be considered for this role. This is a full time role working 36 hours per week between the hours of 9:00am-6:00pm Monday-Friday on a rotating shift pattern. You will also be required to work 1 Saturday in 4, 9:00am-1:00pm. What you ll be doing: Answer all Customer and Claims incoming calls efficiently and professionally Outbound calling including; retention and renewal, breeders, requesting information for claims and underwriting of new policy applications Objection handling including; policy cancellations, premium increases, Claims decisions Respond to customer enquiries appropriately, ensuring all documentation is professional and correct Deal and attempt to resolve customer complaints Record and maintain accurate policyholder information using the in-house computer systems Maintain a thorough working knowledge of all policy terms and conditions Ensure all company and departmental policies and procedures are adhered too at all times What we re looking for: Previous experience of working in a customer service role within a contact centre environment Effective questioning and listening skills. Good organisational and interpersonal skills. Ability to work under pressure and to tight deadlines. Computer literate (MS Office) with keyboard skills. Precise comprehension and ability to communicate clearly in both verbal and written form. Ability to work to agreed performance targets. Ability to work independently and as part of a team Takes ownership by using Initiative and problem solvin Ability to cope well under pressure with determination and perseverance Why choose Agria Pet: Agria Pet Insurance is one of the UK's leading specialist pet insurance providers. We only provide lifetime insurance for animals, so truly understand and care about our customers and their beloved pets - especially as most of our team are pet parents, and we're all animal-lovers. Our passion for pets means that we are trusted by The Royal Kennel Club, Lloyds and many other significant affinity partners to provide lifetime pet insurance in their names. Working closely with animal welfare organisations, vets and breeders, gives us deep insight on what's best for pets. And we give back too - including supporting hundreds of animal rescues, protecting over 100,000 rescued animals, and through donations of over £2m to animal charities. We are a strong, growing business, having doubled our GWP in the last 5 years, with a supportive ethos and family feel. We became one of the UK s Best Workplaces in 2023, 2024, 2025 and again in 2026, we have the top 4 slots on Which? Best Buy pet insurance, are ranked 4.8 on Trustpilot (higher than any other pet insurance provider) and we are extremely proud to be the only carbon negative pet insurer in the UK. What we offer: 25 days annual leave which increases with service, plus bank holidays Opportunity to buy/sell up to 5 days annual leave per calendar year A clear development pathway within the team, helping you grow your skills and progress through levels - with pay increases as you advance. Pension and Life Assurance scheme Access to 25% off insuring your pet with Agria. Friends and family are also entitled to a discount too We aim to support the health and wellbeing of all our colleagues so you ll have access to a Health Cash Plan, mental health support and health and wellbeing platforms, including Headspace
Commercial Vehicle Service Advisor Charing, Kent Starting Salary: £30,000+ An excellent opportunity has become available for an experienced Service Advisor to join a busy commercial vehicle operation. This role is ideal for someone with previous automotive aftersales experience who enjoys delivering exceptional customer service, managing workshop activity and building strong customer relationships. Working Hours Monday to Friday 8:00am - 5:00pm 30-minute unpaid lunch break Additional weekend work and overtime may be required to support events and operational requirements. The Role As a Commercial Vehicle Service Advisor, you will act as the key link between customers, technicians and the workshop, ensuring vehicles are booked, repaired and returned efficiently while delivering outstanding customer service throughout the process. Key duties include: Managing customer enquiries via telephone, email and in person. Booking vehicles into the workshop and coordinating repairs. Providing repair updates and obtaining authorisation for additional work. Supporting technicians with repair information and job allocation. Promoting service plans, additional work, parts and accessories where appropriate. Managing vehicle handovers and explaining completed work and invoices. Conducting service reminder and customer retention activities. Supporting workshop productivity and achieving departmental KPIs. Assisting with parts identification and ordering. Maintaining excellent customer satisfaction levels. Candidate Requirements Previous experience within an Automotive or Commercial Vehicle Service Advisor role. Excellent customer service and communication skills. Strong organisational and administration abilities. Computer literate with experience using Microsoft Office. Ability to prioritise workload in a fast-paced environment. Strong attention to detail. Professional and proactive approach. Experience using dealer management systems advantageous but not essential. Benefits Competitive salary starting from £30,000. 22 days holiday plus Bank Holidays. Private healthcare plan. Employee Assistance Programme. Service loyalty rewards. Ongoing training and development. Company events and employee benefits. If you are interested, please ask for Luke at Auto Skills. Job Ref: 53872
Aug 12, 2026
Full time
Commercial Vehicle Service Advisor Charing, Kent Starting Salary: £30,000+ An excellent opportunity has become available for an experienced Service Advisor to join a busy commercial vehicle operation. This role is ideal for someone with previous automotive aftersales experience who enjoys delivering exceptional customer service, managing workshop activity and building strong customer relationships. Working Hours Monday to Friday 8:00am - 5:00pm 30-minute unpaid lunch break Additional weekend work and overtime may be required to support events and operational requirements. The Role As a Commercial Vehicle Service Advisor, you will act as the key link between customers, technicians and the workshop, ensuring vehicles are booked, repaired and returned efficiently while delivering outstanding customer service throughout the process. Key duties include: Managing customer enquiries via telephone, email and in person. Booking vehicles into the workshop and coordinating repairs. Providing repair updates and obtaining authorisation for additional work. Supporting technicians with repair information and job allocation. Promoting service plans, additional work, parts and accessories where appropriate. Managing vehicle handovers and explaining completed work and invoices. Conducting service reminder and customer retention activities. Supporting workshop productivity and achieving departmental KPIs. Assisting with parts identification and ordering. Maintaining excellent customer satisfaction levels. Candidate Requirements Previous experience within an Automotive or Commercial Vehicle Service Advisor role. Excellent customer service and communication skills. Strong organisational and administration abilities. Computer literate with experience using Microsoft Office. Ability to prioritise workload in a fast-paced environment. Strong attention to detail. Professional and proactive approach. Experience using dealer management systems advantageous but not essential. Benefits Competitive salary starting from £30,000. 22 days holiday plus Bank Holidays. Private healthcare plan. Employee Assistance Programme. Service loyalty rewards. Ongoing training and development. Company events and employee benefits. If you are interested, please ask for Luke at Auto Skills. Job Ref: 53872
Your new company Join a fast-growing, independent practice with an excellent reputation for technical expertise and client service. With a number of growing offices and a flexible hybrid working model, you'll become part of a highly respected Private Client team during an exciting period of growth. Working alongside experienced tax specialists, you'll have the opportunity to develop your career while supporting a diverse and interesting client base. Your new role As a Senior Manager within the Private Client team, you will lead the delivery of personal tax compliance services for a portfolio of high-net-worth individuals, entrepreneurs, business owners and trustees. Alongside managing complex compliance matters, you will identify advisory opportunities for the team and provide guidance on areas including inheritance tax, trusts, estates and succession planning. You will act as a trusted adviser to clients and professional intermediaries, while also supporting and developing junior team members and contributing to the continued growth of the Private Client service line. What you'll need to succeed You will have significant experience within a Private Client or Personal Tax environment and a strong track record of managing complex personal tax compliance work. Strong technical knowledge across a range of personal tax issue is essential, along with the ability to build lasting client relationships. You should be comfortable leading a varied portfolio, managing competing priorities and mentoring others. CTA qualification is preferred, although ACA, ATT or equivalent qualifications with substantial relevant experience will also be considered. What you'll get in return In return, you'll receive a competitive salary and benefits package, as well as the opportunity to participate in an employee share reward scheme. You'll gain exposure to high-quality compliance and advisory work, enjoy flexible hybrid working and be part of a collaborative culture that genuinely values work-life balance. Most importantly, you'll have the chance to play a key role in the continued expansion of one of the UK's fastest-growing specialist tax practices. What you need to do now If you're an experienced Private Client Tax professional looking for a senior leadership role where you can combine technical expertise and team development, we'd love to hear from you. Apply today or get in touch for a confidential discussion to find out more. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 12, 2026
Full time
Your new company Join a fast-growing, independent practice with an excellent reputation for technical expertise and client service. With a number of growing offices and a flexible hybrid working model, you'll become part of a highly respected Private Client team during an exciting period of growth. Working alongside experienced tax specialists, you'll have the opportunity to develop your career while supporting a diverse and interesting client base. Your new role As a Senior Manager within the Private Client team, you will lead the delivery of personal tax compliance services for a portfolio of high-net-worth individuals, entrepreneurs, business owners and trustees. Alongside managing complex compliance matters, you will identify advisory opportunities for the team and provide guidance on areas including inheritance tax, trusts, estates and succession planning. You will act as a trusted adviser to clients and professional intermediaries, while also supporting and developing junior team members and contributing to the continued growth of the Private Client service line. What you'll need to succeed You will have significant experience within a Private Client or Personal Tax environment and a strong track record of managing complex personal tax compliance work. Strong technical knowledge across a range of personal tax issue is essential, along with the ability to build lasting client relationships. You should be comfortable leading a varied portfolio, managing competing priorities and mentoring others. CTA qualification is preferred, although ACA, ATT or equivalent qualifications with substantial relevant experience will also be considered. What you'll get in return In return, you'll receive a competitive salary and benefits package, as well as the opportunity to participate in an employee share reward scheme. You'll gain exposure to high-quality compliance and advisory work, enjoy flexible hybrid working and be part of a collaborative culture that genuinely values work-life balance. Most importantly, you'll have the chance to play a key role in the continued expansion of one of the UK's fastest-growing specialist tax practices. What you need to do now If you're an experienced Private Client Tax professional looking for a senior leadership role where you can combine technical expertise and team development, we'd love to hear from you. Apply today or get in touch for a confidential discussion to find out more. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Interim Schools PFI Expiry Project Manager 6-Month Fixed-Term Contract / Interim Assignment Southwest Local Authority Are you an experienced project or contract manager with expertise in PFI contracts, commercial management or complex programme delivery? We're looking for an experienced professional to lead the planning and delivery of a critical Schools PFI contract expiry programme on behalf of a forward-thinking local authority. This is a unique opportunity to play a key role in ensuring the successful transition and expiry of a major Schools PFI contract, protecting service continuity, managing commercial risk and delivering value for the Council and its communities. Key responsibilities include: Leading the planning and delivery of the Schools PFI contract expiry programme. Developing and maintaining a comprehensive expiry plan and ensuring delivery against key milestones. Managing relationships with internal stakeholders, SPV partners, government representatives and professional advisors. Interpreting contractual obligations and translating these into practical exit and handover plans. Coordinating asset inspections, technical surveys and service handover activities. Managing commercial risks, governance and change control throughout the programme. Overseeing the ongoing commercial and performance management of the Schools PFI contract. Producing high-quality reports and providing clear updates to senior stakeholders. Supporting wider PFI expiry planning by sharing lessons learned and best practice across other Council programmes. We're looking for someone who can demonstrate: Significant experience in contract management, commercial management, procurement or complex programme delivery. Experience managing large-scale or complex projects from planning through to delivery. Strong knowledge of PFI contracts and their operational and commercial requirements. Excellent stakeholder management skills with the ability to influence at senior level. Experience interpreting complex contractual documentation and managing commercial risk. Strong understanding of facilities management, statutory compliance and asset management. Excellent analytical, communication and report-writing skills. The ability to work independently while managing multiple priorities in a fast-paced environment. Ideally, you'll also have: Experience delivering PFI contract expiry or transition programmes. Public sector or local government experience. Professional project management qualifications such as PRINCE2, APM PMQ, MSP or equivalent. Commercial or legal contract management experience. Why Choose Ackerman Pierce? Ackerman Pierce calls upon over 15 years' worth of experience in recruiting directly into the Social Work Sector. We can offer a unique experience within recruitment where you have your own personal consultant, a DBS and Compliance service with a quick and easy registration process. We pride ourselves on a guaranteed weekly payment process. To discuss this vacancy further or any other opportunities, please contact Elise Revett or email in your updated CV to us at Ackerman Pierce.
Aug 12, 2026
Contractor
Interim Schools PFI Expiry Project Manager 6-Month Fixed-Term Contract / Interim Assignment Southwest Local Authority Are you an experienced project or contract manager with expertise in PFI contracts, commercial management or complex programme delivery? We're looking for an experienced professional to lead the planning and delivery of a critical Schools PFI contract expiry programme on behalf of a forward-thinking local authority. This is a unique opportunity to play a key role in ensuring the successful transition and expiry of a major Schools PFI contract, protecting service continuity, managing commercial risk and delivering value for the Council and its communities. Key responsibilities include: Leading the planning and delivery of the Schools PFI contract expiry programme. Developing and maintaining a comprehensive expiry plan and ensuring delivery against key milestones. Managing relationships with internal stakeholders, SPV partners, government representatives and professional advisors. Interpreting contractual obligations and translating these into practical exit and handover plans. Coordinating asset inspections, technical surveys and service handover activities. Managing commercial risks, governance and change control throughout the programme. Overseeing the ongoing commercial and performance management of the Schools PFI contract. Producing high-quality reports and providing clear updates to senior stakeholders. Supporting wider PFI expiry planning by sharing lessons learned and best practice across other Council programmes. We're looking for someone who can demonstrate: Significant experience in contract management, commercial management, procurement or complex programme delivery. Experience managing large-scale or complex projects from planning through to delivery. Strong knowledge of PFI contracts and their operational and commercial requirements. Excellent stakeholder management skills with the ability to influence at senior level. Experience interpreting complex contractual documentation and managing commercial risk. Strong understanding of facilities management, statutory compliance and asset management. Excellent analytical, communication and report-writing skills. The ability to work independently while managing multiple priorities in a fast-paced environment. Ideally, you'll also have: Experience delivering PFI contract expiry or transition programmes. Public sector or local government experience. Professional project management qualifications such as PRINCE2, APM PMQ, MSP or equivalent. Commercial or legal contract management experience. Why Choose Ackerman Pierce? Ackerman Pierce calls upon over 15 years' worth of experience in recruiting directly into the Social Work Sector. We can offer a unique experience within recruitment where you have your own personal consultant, a DBS and Compliance service with a quick and easy registration process. We pride ourselves on a guaranteed weekly payment process. To discuss this vacancy further or any other opportunities, please contact Elise Revett or email in your updated CV to us at Ackerman Pierce.
Join a Leading Business as a Client Care Advisor! Are you passionate about delivering exceptional customer service? Headturner Search is proud to be recruiting for a Client Care Advisor on behalf of a market-leading organization known for its commitment to excellence and client satisfaction. About the Role: As a Client Care Advisor, you ll play a vital role in supporting and delighting clients. From handling enquiries to collaborating with internal teams, you ll be at the heart of ensuring client needs are met with efficiency and professionalism. Key Responsibilities: Be the first point of contact for client enquiries, bookings, and report queries. Address client concerns promptly, escalating complex issues when necessary. Maintain a positive and professional approach to ensure outstanding client experiences. Support Account Managers by updating client details, preparing reports, and coordinating communications. Collaborate with internal teams to resolve client issues and continuously improve processes. Maintain accurate records of client interactions in the CRM system. Share insights from client interactions to drive continuous improvement. Participate in training to enhance your skills and product knowledge. What We re Looking For: Essential Skills: Strong verbal and written communication skills. Excellent interpersonal abilities with a talent for building rapport. Proficient in Microsoft Office and CRM systems. Organized, detail-oriented, and able to manage time effectively. A proactive and empathetic approach to client interactions. Desirable Experience: Previous experience in customer service or a similar role is an advantage. A proven ability to thrive in a fast-paced, dynamic environment. What You Bring: A genuine passion for understanding and addressing client needs. The ability to work independently and collaboratively as part of a team. Initiative to solve problems efficiently and effectively. Adaptability and flexibility to manage changing priorities. Why Join? This is an incredible opportunity to become part of a business that values client care and employee development. If you re motivated by delivering exceptional service and working in a dynamic environment, we d love to hear from you! Apply Today! Headturner Search is excited to connect with talented individuals ready to make a difference. Don t miss your chance to join this respected and thriving organization apply now!
Aug 12, 2026
Full time
Join a Leading Business as a Client Care Advisor! Are you passionate about delivering exceptional customer service? Headturner Search is proud to be recruiting for a Client Care Advisor on behalf of a market-leading organization known for its commitment to excellence and client satisfaction. About the Role: As a Client Care Advisor, you ll play a vital role in supporting and delighting clients. From handling enquiries to collaborating with internal teams, you ll be at the heart of ensuring client needs are met with efficiency and professionalism. Key Responsibilities: Be the first point of contact for client enquiries, bookings, and report queries. Address client concerns promptly, escalating complex issues when necessary. Maintain a positive and professional approach to ensure outstanding client experiences. Support Account Managers by updating client details, preparing reports, and coordinating communications. Collaborate with internal teams to resolve client issues and continuously improve processes. Maintain accurate records of client interactions in the CRM system. Share insights from client interactions to drive continuous improvement. Participate in training to enhance your skills and product knowledge. What We re Looking For: Essential Skills: Strong verbal and written communication skills. Excellent interpersonal abilities with a talent for building rapport. Proficient in Microsoft Office and CRM systems. Organized, detail-oriented, and able to manage time effectively. A proactive and empathetic approach to client interactions. Desirable Experience: Previous experience in customer service or a similar role is an advantage. A proven ability to thrive in a fast-paced, dynamic environment. What You Bring: A genuine passion for understanding and addressing client needs. The ability to work independently and collaboratively as part of a team. Initiative to solve problems efficiently and effectively. Adaptability and flexibility to manage changing priorities. Why Join? This is an incredible opportunity to become part of a business that values client care and employee development. If you re motivated by delivering exceptional service and working in a dynamic environment, we d love to hear from you! Apply Today! Headturner Search is excited to connect with talented individuals ready to make a difference. Don t miss your chance to join this respected and thriving organization apply now!
Do you have an interest in cars and love speaking with people? Our client has got a fantastic opportunity for a Customer Service & Saes Advisor to join their team and help their customers solve their car troubles! Our client is looking for someone with proven experience in a telephone sales or customer service role. To be considered for the role, you ll require the following essentials: A minimum of 1-2 years experience within a customer services/sales role witing the motor industry Excellent internal and external communication Proficient in MS Office Attention to detail Excellent telephone manner Within this position, you ll also be: Managing inbound & outbound calls Spotting opportunities to upsell products & services for maximising sales Handling live chat enquiries online with confidence Providing accurate information to customers, whether over the phone or in person Updating customer records and our internal database as needed Creating invoices, proformas, and credit notes Generating courier labels for outbound & inbound deliveries Liaising effectively with our internal technical team Acting as the vital link between customers and technical staff Salary & Working Hours Salary is £30,000 per annum Working hours are Monday Friday, 9am 5.30pm (Office based) 24 days holiday plus 8 bank holidays Team building outings Development & training opportunities Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support. Talk Staff Recruitment act as an Recruitment Agency in relation to this vacancy. See our website for more details and jobs available - (url removed) (phone number removed)
Aug 12, 2026
Full time
Do you have an interest in cars and love speaking with people? Our client has got a fantastic opportunity for a Customer Service & Saes Advisor to join their team and help their customers solve their car troubles! Our client is looking for someone with proven experience in a telephone sales or customer service role. To be considered for the role, you ll require the following essentials: A minimum of 1-2 years experience within a customer services/sales role witing the motor industry Excellent internal and external communication Proficient in MS Office Attention to detail Excellent telephone manner Within this position, you ll also be: Managing inbound & outbound calls Spotting opportunities to upsell products & services for maximising sales Handling live chat enquiries online with confidence Providing accurate information to customers, whether over the phone or in person Updating customer records and our internal database as needed Creating invoices, proformas, and credit notes Generating courier labels for outbound & inbound deliveries Liaising effectively with our internal technical team Acting as the vital link between customers and technical staff Salary & Working Hours Salary is £30,000 per annum Working hours are Monday Friday, 9am 5.30pm (Office based) 24 days holiday plus 8 bank holidays Team building outings Development & training opportunities Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support. Talk Staff Recruitment act as an Recruitment Agency in relation to this vacancy. See our website for more details and jobs available - (url removed) (phone number removed)
PARTS ADVISOR Basic Salary & OTE: £34,000 Location: Yeovil Benefits: Life Assurance Employee discount Referral programme Free Eyecare Vouchers Birthday Off A main Car Dealership is seeking an experienced Parts Advisor to join their team. Responsibilities of a Parts Advisor Working on the front and back counter (Trade, Retail and Workshop) Ordering, selling and managing stock control on a wide range of vehicle parts and accessories. Dealing with a high volume of calls in the department. Skills and Qualifications of a Parts Advisor Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System Front and back counter (Trade and Retail) Strong customer service skills Confident in sales MUST HOLD a full UK manual driving licence - Subject to drivers check If you are interested in this Parts Advisor role, please contact Skills and quote job number: 53683
Aug 12, 2026
Full time
PARTS ADVISOR Basic Salary & OTE: £34,000 Location: Yeovil Benefits: Life Assurance Employee discount Referral programme Free Eyecare Vouchers Birthday Off A main Car Dealership is seeking an experienced Parts Advisor to join their team. Responsibilities of a Parts Advisor Working on the front and back counter (Trade, Retail and Workshop) Ordering, selling and managing stock control on a wide range of vehicle parts and accessories. Dealing with a high volume of calls in the department. Skills and Qualifications of a Parts Advisor Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System Front and back counter (Trade and Retail) Strong customer service skills Confident in sales MUST HOLD a full UK manual driving licence - Subject to drivers check If you are interested in this Parts Advisor role, please contact Skills and quote job number: 53683
SF Executive are partnered with a high profile and hugely diverse family-owned business in the East Midlands. They are seeking a Chief Financial Officer to lead them through a period of change, transformation and growth. Our client is looking for an individual who is strong both technically and commercially. You will be comfortable with being involved in the detail when appropriate and leading and motivating the wider finance team. You will be a trusted advisor to the board, attending regular meetings and ensuring you are involved in the growth and direction of the business. The revenue model of this business is so broad that we could potentially consider candidates from most sectors - backgrounds in retail, property, leisure and services would be appealing - backgrounds in manufacturing and FS less so - although we wouldn't let that be a blocker! This role in located within the East Midlands and will require the successful individual to be based on site most days - ideally we'd like someone within a commutable distance from the business but would also consider people from further afield. This isn't a role where there will ever be any kind of transaction - we're looking for candidates that want to be part of this business for the long term and are more motivated by delivering a legacy than capital returns
Aug 12, 2026
Full time
SF Executive are partnered with a high profile and hugely diverse family-owned business in the East Midlands. They are seeking a Chief Financial Officer to lead them through a period of change, transformation and growth. Our client is looking for an individual who is strong both technically and commercially. You will be comfortable with being involved in the detail when appropriate and leading and motivating the wider finance team. You will be a trusted advisor to the board, attending regular meetings and ensuring you are involved in the growth and direction of the business. The revenue model of this business is so broad that we could potentially consider candidates from most sectors - backgrounds in retail, property, leisure and services would be appealing - backgrounds in manufacturing and FS less so - although we wouldn't let that be a blocker! This role in located within the East Midlands and will require the successful individual to be based on site most days - ideally we'd like someone within a commutable distance from the business but would also consider people from further afield. This isn't a role where there will ever be any kind of transaction - we're looking for candidates that want to be part of this business for the long term and are more motivated by delivering a legacy than capital returns
Customer Service Advisor Epsom- Hybrid working 12.71 per hour Shifts between 9am and 8pm, one in 4 Saturday Temporary Are you friendly, confident and enjoy helping people? We are currently recruiting for Customer Service Advisors to join a busy and friendly team based in Epsom . This is a great opportunity for someone with excellent communication skills who enjoys speaking to customers and providing a helpful, professional service. The Role Handling customer enquiries by telephone and email Providing information and resolving customer queries Updating customer records and systems accurately Dealing with a variety of enquiries in a friendly and professional manner Working as part of a busy and supportive customer service team About You Previous customer service experience is desirable Excellent communication skills Confident speaking with customers Good IT and administration skills Able to work calmly in a busy environment Reliable, organised and approachable If you are immediately available and looking for a customer service opportunity in Epsom, we would love to hear from you! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Aug 12, 2026
Seasonal
Customer Service Advisor Epsom- Hybrid working 12.71 per hour Shifts between 9am and 8pm, one in 4 Saturday Temporary Are you friendly, confident and enjoy helping people? We are currently recruiting for Customer Service Advisors to join a busy and friendly team based in Epsom . This is a great opportunity for someone with excellent communication skills who enjoys speaking to customers and providing a helpful, professional service. The Role Handling customer enquiries by telephone and email Providing information and resolving customer queries Updating customer records and systems accurately Dealing with a variety of enquiries in a friendly and professional manner Working as part of a busy and supportive customer service team About You Previous customer service experience is desirable Excellent communication skills Confident speaking with customers Good IT and administration skills Able to work calmly in a busy environment Reliable, organised and approachable If you are immediately available and looking for a customer service opportunity in Epsom, we would love to hear from you! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
. Senior HR Officer Job Type: Permanent Organisation: Greater Manchester Public Sector Salary: £37,020 - £39,276 per annum We are seeking a Senior HR Advisor to provide expert HR guidance and support across various HR functions. This role is pivotal in managing recruitment processes, advising on HR policies, and leading HR initiatives. The ideal candidate will be a subject matter expert in HR practices, with a strong ability to manage complex HR issues and drive HR strategies. Day-to-day of the role: Provide HR support and guidance on various HR areas, acting as a subject matter expert. Lead the HR/Recruitment Unit, managing all stages of the recruitment and selection process in accordance with force policy. Liaise with Recruitment team to coordinate activities, including advertisements, response handling, short-listing, interviewing, and onboarding. Offer advice on conditions of service to both line managers and candidates. Serve as the primary contact members of staff, addressing any HR issues. Support performance management processes for secondees and agency staff. Monitor and manage contracts with recruitment agencies and fixed-term posts, ensuring compliance with relevant policies and regulations. Assist in the preparation and review of job descriptions and manage a caseload related to various HR matters such as change management, discipline, and grievance handling. Required Skills & Qualifications: Proven experience as a HR Officer with strong knowledge of Employee Relations processes and HR policies. Excellent communication and interpersonal skills, capable of working effectively with various stakeholders. Ability to handle sensitive information with discretion and maintain confidentiality. Experience in managing a diverse range of HR issues, including change management. Proficient in HR systems and data analysis, with the ability to produce detailed reports and recommendations. To apply for the Senior HR Officer position, please submit your CV and a Reed Consultant will be in touch to discuss next steps.
Aug 12, 2026
Full time
. Senior HR Officer Job Type: Permanent Organisation: Greater Manchester Public Sector Salary: £37,020 - £39,276 per annum We are seeking a Senior HR Advisor to provide expert HR guidance and support across various HR functions. This role is pivotal in managing recruitment processes, advising on HR policies, and leading HR initiatives. The ideal candidate will be a subject matter expert in HR practices, with a strong ability to manage complex HR issues and drive HR strategies. Day-to-day of the role: Provide HR support and guidance on various HR areas, acting as a subject matter expert. Lead the HR/Recruitment Unit, managing all stages of the recruitment and selection process in accordance with force policy. Liaise with Recruitment team to coordinate activities, including advertisements, response handling, short-listing, interviewing, and onboarding. Offer advice on conditions of service to both line managers and candidates. Serve as the primary contact members of staff, addressing any HR issues. Support performance management processes for secondees and agency staff. Monitor and manage contracts with recruitment agencies and fixed-term posts, ensuring compliance with relevant policies and regulations. Assist in the preparation and review of job descriptions and manage a caseload related to various HR matters such as change management, discipline, and grievance handling. Required Skills & Qualifications: Proven experience as a HR Officer with strong knowledge of Employee Relations processes and HR policies. Excellent communication and interpersonal skills, capable of working effectively with various stakeholders. Ability to handle sensitive information with discretion and maintain confidentiality. Experience in managing a diverse range of HR issues, including change management. Proficient in HR systems and data analysis, with the ability to produce detailed reports and recommendations. To apply for the Senior HR Officer position, please submit your CV and a Reed Consultant will be in touch to discuss next steps.
Customer Service Team Leader Full-time Monday - Friday 9am - 5pm We are looking for an experienced and motivated Customer Service Team Leader to lead a high-performing contact centre team, delivering excellent multi-channel support and ensuring a positive customer experience at every touchpoint. The Role You will be responsible for leading, coaching, and developing a team of Customer Service Advisors, ensuring enquiries and complaints are handled effectively and resolved at first point of contact wherever possible. You'll play a key role in driving performance, improving service delivery, and supporting your team through change. Key Responsibilities Lead, motivate, and develop a team to deliver outstanding customer service Monitor performance, providing regular feedback, coaching, and support Manage escalated or complex customer enquiries and complaints Ensure effective first-contact resolution and high-quality customer outcomes Allocate resources and manage workloads to meet service levels Monitor call volumes and staffing to maintain performance standards Drive continuous improvement using service data and customer insight Ensure accurate use of CRM, telephony, and digital systems Maintain clear, accurate customer records and reporting Support delivery of projects and organisational change initiatives Skills & Experience Required Proven experience leading teams in a contact centre or customer service environment Strong background in handling complaints and complex customer issues Experience working with call centre systems and Microsoft 365 Ability to coach, motivate, and develop team members Strong data interpretation skills, using insights to improve service delivery Confident supporting vulnerable or sensitive customer situations with empathy and professionalism Good understanding of customer experience principles and first-contact resolution Knowledge of data protection (GDPR) and its application in customer service environments Desirable Knowledge Understanding of housing or regulated environments Awareness of service frameworks, compliance, and best practice standards About You You are a confident and people-focused leader who thrives in a fast-paced environment. You bring a balance of empathy and performance focus, with the ability to inspire your team while delivering measurable improvements in service quality and customer satisfaction.
Aug 12, 2026
Full time
Customer Service Team Leader Full-time Monday - Friday 9am - 5pm We are looking for an experienced and motivated Customer Service Team Leader to lead a high-performing contact centre team, delivering excellent multi-channel support and ensuring a positive customer experience at every touchpoint. The Role You will be responsible for leading, coaching, and developing a team of Customer Service Advisors, ensuring enquiries and complaints are handled effectively and resolved at first point of contact wherever possible. You'll play a key role in driving performance, improving service delivery, and supporting your team through change. Key Responsibilities Lead, motivate, and develop a team to deliver outstanding customer service Monitor performance, providing regular feedback, coaching, and support Manage escalated or complex customer enquiries and complaints Ensure effective first-contact resolution and high-quality customer outcomes Allocate resources and manage workloads to meet service levels Monitor call volumes and staffing to maintain performance standards Drive continuous improvement using service data and customer insight Ensure accurate use of CRM, telephony, and digital systems Maintain clear, accurate customer records and reporting Support delivery of projects and organisational change initiatives Skills & Experience Required Proven experience leading teams in a contact centre or customer service environment Strong background in handling complaints and complex customer issues Experience working with call centre systems and Microsoft 365 Ability to coach, motivate, and develop team members Strong data interpretation skills, using insights to improve service delivery Confident supporting vulnerable or sensitive customer situations with empathy and professionalism Good understanding of customer experience principles and first-contact resolution Knowledge of data protection (GDPR) and its application in customer service environments Desirable Knowledge Understanding of housing or regulated environments Awareness of service frameworks, compliance, and best practice standards About You You are a confident and people-focused leader who thrives in a fast-paced environment. You bring a balance of empathy and performance focus, with the ability to inspire your team while delivering measurable improvements in service quality and customer satisfaction.
Customer Service Advisor Warwick Salary: £26,326 + Excellent Benefits Hours: Monday Friday, no weekends or shifts Location: Warwick, Warwickshire We are looking for a Customer Service Advisor to join a supportive and professional customer service team in Warwick. This is an excellent opportunity for someone with experience in customer service, customer support, administration, contact centres, call centres or helpdesk environments who is looking for long-term career development and a healthy work-life balance. Key Responsibilities of Customer Service Advisor Provide professional and friendly customer service across multiple channels. Handle inbound and outbound calls , responding to customer enquiries efficiently. Resolve customer queries and complaints professionally and effectively. Maintain accurate customer records and databases . Work collaboratively with colleagues to deliver an excellent customer experience . Follow company procedures while maintaining high standards of accuracy and service. The successful Customer Service Advisor will have: Excellent communication and interpersonal skills . Previous experience in customer service, customer support, administration, contact centre, call centre, helpdesk or customer care is desirable. Strong telephone manner and confidence communicating with customers. Good IT and keyboard skills , with confidence using Microsoft Office. Excellent attention to detail and accurate data-entry skills. A positive, professional and team-focused approach. The ability to work effectively in a fast-paced customer service environment . Reliable transport/commuting arrangements to Warwick for an 8:30am start . Benefits Structured career development and progression Private healthcare through BUPA Medicash healthcare cash plan Employee Assistance Programme Life assurance Critical illness cover Staff discounts Long-service awards Regular social events
Aug 12, 2026
Full time
Customer Service Advisor Warwick Salary: £26,326 + Excellent Benefits Hours: Monday Friday, no weekends or shifts Location: Warwick, Warwickshire We are looking for a Customer Service Advisor to join a supportive and professional customer service team in Warwick. This is an excellent opportunity for someone with experience in customer service, customer support, administration, contact centres, call centres or helpdesk environments who is looking for long-term career development and a healthy work-life balance. Key Responsibilities of Customer Service Advisor Provide professional and friendly customer service across multiple channels. Handle inbound and outbound calls , responding to customer enquiries efficiently. Resolve customer queries and complaints professionally and effectively. Maintain accurate customer records and databases . Work collaboratively with colleagues to deliver an excellent customer experience . Follow company procedures while maintaining high standards of accuracy and service. The successful Customer Service Advisor will have: Excellent communication and interpersonal skills . Previous experience in customer service, customer support, administration, contact centre, call centre, helpdesk or customer care is desirable. Strong telephone manner and confidence communicating with customers. Good IT and keyboard skills , with confidence using Microsoft Office. Excellent attention to detail and accurate data-entry skills. A positive, professional and team-focused approach. The ability to work effectively in a fast-paced customer service environment . Reliable transport/commuting arrangements to Warwick for an 8:30am start . Benefits Structured career development and progression Private healthcare through BUPA Medicash healthcare cash plan Employee Assistance Programme Life assurance Critical illness cover Staff discounts Long-service awards Regular social events
SHAPE THE FUTURE OF AI IN THE UK The Alan Turing Institute is seeking a leading AI scientist to become its Chief Scientific Officer. This is a rare opportunity to shape the future of artificial intelligence and data science at a time when advances in AI are transforming economies, public services, national security and society. As the UK's national institute for AI and data science, the Turing occupies a unique position at the intersection of scientific discovery, national need and real-world impact. We bring together expertise from across academia, government, industry and the security community to address systems-wide resilience challenges for the UK that no single organisation can solve alone. Through frontier research, collaboration and innovation, we help ensure that advances in AI and data science deliver meaningful benefit for the UK. ROLE PURPOSE As Chief Scientific Officer, you will provide the scientific leadership that underpins the Institute's mission and ambition. Working closely with the Chief Executive Officer, you will define scientific direction, shape the Institute's research agenda and ensure that the Turing remains at the forefront of international developments in AI and data science. You will help determine where the Institute invests its scientific effort, what capabilities it builds and how it translates scientific excellence into impact for the nation. As a member of the Executive Team, you will play a central role in shaping the future of both the Institute and the UK's AI ecosystem. HOW YOU WILL MAKE AN IMPACT You will: Define and communicate a compelling scientific vision for the Institute. Shape and lead a world-class portfolio of AI and data science research. Identify emerging scientific opportunities and future areas of strategic importance. Build, inspire and develop exceptional scientific teams and future research leaders. Strengthen the Institute's position as a trusted national and international voice in AI. Build influential partnerships across academia, government, industry and the wider research ecosystem. Ensure that scientific advances are translated into meaningful national capability and public benefit. Work closely with the Science & Innovation team to bridge scientific discovery and practical deployment. Responsibility for convening the Alan Turing Institute's Scientific Advisory Board. ABOUT YOU We are seeking an internationally recognised AI scientist with the credibility, vision and leadership capability to operate at the forefront of the field. You will bring: An outstanding reputation in artificial intelligence, machine learning, data science or a closely related discipline. A significant track record of scientific achievement and influence. Experience leading major research programmes, institutes, laboratories or scientific organisations. A proven ability to define scientific strategy and deliver ambitious outcomes. Experience building and leading high-performing research teams. The ability to influence and collaborate with leading researchers, policymakers, funders and industry leaders. Exceptional communication skills and the ability to translate complex ideas for diverse audiences. Strategic judgement, intellectual curiosity and a collaborative leadership style. WHY JOIN US? Few scientific leadership roles offer the opportunity to shape both the future of a discipline and its contribution to society at a national level. As the UK's national institute for AI and data science, the Turing provides a unique platform from which to influence the direction of AI research, help shape national capability and ensure that scientific advances deliver meaningful benefits for the UK. For the right individual, this is more than a leadership role. It is an opportunity to leave a lasting mark on the future of AI and on the future of the nation. As this role requires eligibility for Developed Vetting (DV) clearance, applicants must be eligible to obtain DV clearance as a condition of appointment. APPLICATION PROCESS The Alan Turing Institute is committed to attracting exceptional and diverse talent and welcomes applications from candidates from all backgrounds. To apply, candidates should submit: A full and current Curriculum Vitae. A cover letter of no more than one page outlining: - Their interest in the opportunity. - How their experience aligns with the requirements of the role. - The contribution they believe they could make as Chief Scientific Officer.
Aug 12, 2026
Full time
SHAPE THE FUTURE OF AI IN THE UK The Alan Turing Institute is seeking a leading AI scientist to become its Chief Scientific Officer. This is a rare opportunity to shape the future of artificial intelligence and data science at a time when advances in AI are transforming economies, public services, national security and society. As the UK's national institute for AI and data science, the Turing occupies a unique position at the intersection of scientific discovery, national need and real-world impact. We bring together expertise from across academia, government, industry and the security community to address systems-wide resilience challenges for the UK that no single organisation can solve alone. Through frontier research, collaboration and innovation, we help ensure that advances in AI and data science deliver meaningful benefit for the UK. ROLE PURPOSE As Chief Scientific Officer, you will provide the scientific leadership that underpins the Institute's mission and ambition. Working closely with the Chief Executive Officer, you will define scientific direction, shape the Institute's research agenda and ensure that the Turing remains at the forefront of international developments in AI and data science. You will help determine where the Institute invests its scientific effort, what capabilities it builds and how it translates scientific excellence into impact for the nation. As a member of the Executive Team, you will play a central role in shaping the future of both the Institute and the UK's AI ecosystem. HOW YOU WILL MAKE AN IMPACT You will: Define and communicate a compelling scientific vision for the Institute. Shape and lead a world-class portfolio of AI and data science research. Identify emerging scientific opportunities and future areas of strategic importance. Build, inspire and develop exceptional scientific teams and future research leaders. Strengthen the Institute's position as a trusted national and international voice in AI. Build influential partnerships across academia, government, industry and the wider research ecosystem. Ensure that scientific advances are translated into meaningful national capability and public benefit. Work closely with the Science & Innovation team to bridge scientific discovery and practical deployment. Responsibility for convening the Alan Turing Institute's Scientific Advisory Board. ABOUT YOU We are seeking an internationally recognised AI scientist with the credibility, vision and leadership capability to operate at the forefront of the field. You will bring: An outstanding reputation in artificial intelligence, machine learning, data science or a closely related discipline. A significant track record of scientific achievement and influence. Experience leading major research programmes, institutes, laboratories or scientific organisations. A proven ability to define scientific strategy and deliver ambitious outcomes. Experience building and leading high-performing research teams. The ability to influence and collaborate with leading researchers, policymakers, funders and industry leaders. Exceptional communication skills and the ability to translate complex ideas for diverse audiences. Strategic judgement, intellectual curiosity and a collaborative leadership style. WHY JOIN US? Few scientific leadership roles offer the opportunity to shape both the future of a discipline and its contribution to society at a national level. As the UK's national institute for AI and data science, the Turing provides a unique platform from which to influence the direction of AI research, help shape national capability and ensure that scientific advances deliver meaningful benefits for the UK. For the right individual, this is more than a leadership role. It is an opportunity to leave a lasting mark on the future of AI and on the future of the nation. As this role requires eligibility for Developed Vetting (DV) clearance, applicants must be eligible to obtain DV clearance as a condition of appointment. APPLICATION PROCESS The Alan Turing Institute is committed to attracting exceptional and diverse talent and welcomes applications from candidates from all backgrounds. To apply, candidates should submit: A full and current Curriculum Vitae. A cover letter of no more than one page outlining: - Their interest in the opportunity. - How their experience aligns with the requirements of the role. - The contribution they believe they could make as Chief Scientific Officer.
