SuccessFactors Senior Consultant - Performance Rate: up to 690 per day - Umbrella only Clearance Required: BPSS + SC eligible Duration: 2 + months Location: Preston - 3 days a week in the office Role As a Senior Consultant within our company's leading and award winning SuccessFactors Practice, you will have the responsibility of working across complex, large-scale SuccessFactors implementations for a range of high-profile clients. You will have experience of leading functional teams on large Global projects and managing business process design and transformation. This role offers the chance to work and collaborate with highly skilled teams across our Global Group and play a pivotal role in designing innovative solutions for our clients. This is a unique opportunity to join one of the fastest growing SAP Practices in the UK, working with a number of FTSE 100 companies. You will be leading SuccessFactors Implementation projects within your specialist area, leveraging diverse teams on global projects. Work alongside our award-winning Advisory team and other Business Units, you will be a key contributor to the company's pre-sales opportunities for some of the most exciting and cutting-edge HR Transformations. Responsibilities Implement innovative, robust, and future-proof SAP SuccessFactors solutions with expertise and certifications in one or more SuccessFactors module(s) Lead high performing teams that can work flexibly, incorporating both on and offshore delivery models Guide clients on SAP best practise and innovations, whilst being up to date with the SuccessFactors roadmap and having an awareness of other HR technologies Ensure quality delivery of our Technology solutions Contribute to shaping our response to RFPs and collaborate with other Capgemini teams during the pre-sales process, including the delivery of expert demos to prospective clients Build and continually strengthen your network across Capgemini, our Clients and Partners Skills You will have strong knowledge of SuccessFactors across multiple modules and experience in working across multiple HR domains on Global projects Excellent communication skills, with the ability to deliver high quality presentations to senior client stakeholders Understands emerging technology trends and disruptions and the practical application of existing, new, and emerging technologies to enable new and evolving business and operating models. Familiar with supporting technologies such as Qualtrics & SAP WorkZone, and how they enhance employee experience Experience in leading pre-sales activities and articulating the benefits SuccessFactors brings to clients Enjoy mentoring and developing talent as well as sharing knowledge across the team and the wider SAP Practice If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Aug 19, 2026
Contractor
SuccessFactors Senior Consultant - Performance Rate: up to 690 per day - Umbrella only Clearance Required: BPSS + SC eligible Duration: 2 + months Location: Preston - 3 days a week in the office Role As a Senior Consultant within our company's leading and award winning SuccessFactors Practice, you will have the responsibility of working across complex, large-scale SuccessFactors implementations for a range of high-profile clients. You will have experience of leading functional teams on large Global projects and managing business process design and transformation. This role offers the chance to work and collaborate with highly skilled teams across our Global Group and play a pivotal role in designing innovative solutions for our clients. This is a unique opportunity to join one of the fastest growing SAP Practices in the UK, working with a number of FTSE 100 companies. You will be leading SuccessFactors Implementation projects within your specialist area, leveraging diverse teams on global projects. Work alongside our award-winning Advisory team and other Business Units, you will be a key contributor to the company's pre-sales opportunities for some of the most exciting and cutting-edge HR Transformations. Responsibilities Implement innovative, robust, and future-proof SAP SuccessFactors solutions with expertise and certifications in one or more SuccessFactors module(s) Lead high performing teams that can work flexibly, incorporating both on and offshore delivery models Guide clients on SAP best practise and innovations, whilst being up to date with the SuccessFactors roadmap and having an awareness of other HR technologies Ensure quality delivery of our Technology solutions Contribute to shaping our response to RFPs and collaborate with other Capgemini teams during the pre-sales process, including the delivery of expert demos to prospective clients Build and continually strengthen your network across Capgemini, our Clients and Partners Skills You will have strong knowledge of SuccessFactors across multiple modules and experience in working across multiple HR domains on Global projects Excellent communication skills, with the ability to deliver high quality presentations to senior client stakeholders Understands emerging technology trends and disruptions and the practical application of existing, new, and emerging technologies to enable new and evolving business and operating models. Familiar with supporting technologies such as Qualtrics & SAP WorkZone, and how they enhance employee experience Experience in leading pre-sales activities and articulating the benefits SuccessFactors brings to clients Enjoy mentoring and developing talent as well as sharing knowledge across the team and the wider SAP Practice If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Oracle EPM Manager Big 4 Salary: 75K - 85K + Bonus Location: London Hybrid / Client Site Role Overview: We are working with a leading consultancy looking to hire an Oracle EPM Manager to lead key workstreams across complex Oracle Cloud EPM transformation programmes. You will take ownership of EPM solutions across Planning / PBCS / EPBCS and/or FCCS , acting as the senior client-facing lead and guiding delivery from design through to go-live. The role offers a strong mix of solution leadership, client advisory and delivery ownership , with the opportunity to lead major workstreams on large programmes. What You'll Be Doing: Lead Oracle EPM workstreams across major transformation programmes. Own Planning / PBCS / EPBCS and/or FCCS solutions from design through to delivery. Act as the key client contact. Lead discovery, requirements and solution design workshops. Translate complex finance requirements into practical Oracle EPM solutions. Lead functional and technical design and ensure quality across delivery. Guide consultants and offshore teams across configuration, testing and implementation. Oversee data, integration, controls and wider solution dependencies. Lead deployment, go-live and post-implementation activity. Support proposals, pre-sales and wider practice development. What We're Looking For: Strong experience delivering Oracle Cloud EPM implementations within a consultancy environment. Deep experience in Planning / PBCS / EPBCS and/or FCCS / Financial Consolidation & Close Experience leading EPM modules, workstreams or projects through multiple stages of the implementation lifecycle. Strong understanding of finance processes across planning, forecasting, close, consolidation and management reporting. Confidence working directly with senior client stakeholders. Experience leading workshops, solution design discussions and key delivery decisions. Ability to translate business and accounting requirements into effective EPM solutions. Experience managing and developing consultants across project teams. Wider exposure to modules such as ARCS, EDMCS, PCMCS or EPRCS Strong consulting and stakeholder management experience. Why This Opportunity Stands Out: Own High-Profile EPM Workstreams - Lead major Planning or FCCS workstreams across complex transformation programmes. Strong Client Exposure - Operate as a trusted advisor to senior finance and transformation stakeholders. Broader Delivery Ownership - Combine module leadership with the opportunity to lead smaller engagements end-to-end. Work Across the EPM Suite - Deepen your core specialism while gaining exposure to wider Oracle EPM capabilities. High-Quality Programme Exposure - Work on complex, large-scale programmes across major private and public sector organisations. Long-Term Career Growth - Build the architecture, commercial and leadership experience that supports career progression Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Aug 19, 2026
Full time
Oracle EPM Manager Big 4 Salary: 75K - 85K + Bonus Location: London Hybrid / Client Site Role Overview: We are working with a leading consultancy looking to hire an Oracle EPM Manager to lead key workstreams across complex Oracle Cloud EPM transformation programmes. You will take ownership of EPM solutions across Planning / PBCS / EPBCS and/or FCCS , acting as the senior client-facing lead and guiding delivery from design through to go-live. The role offers a strong mix of solution leadership, client advisory and delivery ownership , with the opportunity to lead major workstreams on large programmes. What You'll Be Doing: Lead Oracle EPM workstreams across major transformation programmes. Own Planning / PBCS / EPBCS and/or FCCS solutions from design through to delivery. Act as the key client contact. Lead discovery, requirements and solution design workshops. Translate complex finance requirements into practical Oracle EPM solutions. Lead functional and technical design and ensure quality across delivery. Guide consultants and offshore teams across configuration, testing and implementation. Oversee data, integration, controls and wider solution dependencies. Lead deployment, go-live and post-implementation activity. Support proposals, pre-sales and wider practice development. What We're Looking For: Strong experience delivering Oracle Cloud EPM implementations within a consultancy environment. Deep experience in Planning / PBCS / EPBCS and/or FCCS / Financial Consolidation & Close Experience leading EPM modules, workstreams or projects through multiple stages of the implementation lifecycle. Strong understanding of finance processes across planning, forecasting, close, consolidation and management reporting. Confidence working directly with senior client stakeholders. Experience leading workshops, solution design discussions and key delivery decisions. Ability to translate business and accounting requirements into effective EPM solutions. Experience managing and developing consultants across project teams. Wider exposure to modules such as ARCS, EDMCS, PCMCS or EPRCS Strong consulting and stakeholder management experience. Why This Opportunity Stands Out: Own High-Profile EPM Workstreams - Lead major Planning or FCCS workstreams across complex transformation programmes. Strong Client Exposure - Operate as a trusted advisor to senior finance and transformation stakeholders. Broader Delivery Ownership - Combine module leadership with the opportunity to lead smaller engagements end-to-end. Work Across the EPM Suite - Deepen your core specialism while gaining exposure to wider Oracle EPM capabilities. High-Quality Programme Exposure - Work on complex, large-scale programmes across major private and public sector organisations. Long-Term Career Growth - Build the architecture, commercial and leadership experience that supports career progression Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Vacancy No 5556 Job Title CUSTOMER SERVICE ADVISOR (UK) Location: WEST MIDLANDS BIRMINGHAM Job Description Are you an experienced B2B order management and customer service professional with sales support experience who takes pride in managing customer requirements accurately, communicating clearly and seeing every enquiry through to completion? This is an opportunity to join an internationally recognised manufacturer of premium commercial interior products, known for quality, design, sustainability and a strong commitment to customer service. This is not a traditional call centre position. It is a commercially focused customer service and order management role where you will take responsibility for quotations, sales orders, stock enquiries, delivery updates and customer issues from initial enquiry through to fulfilment. Working within an established UK and EMEA customer service team, you will build trusted relationships with customers, account managers and colleagues across production, warehousing, despatch and the wider international business. The role offers stability, structured training, hybrid working following probation and genuine scope to develop your product, systems and commercial knowledge within a supportive and collaborative environment. The Role You will act as a key point of contact for customers, providing accurate information, resolving enquiries and ensuring orders are managed professionally from initial quotation through to successful delivery. The position combines order management, customer service, sales support and internal coordination. Success will depend on accuracy, ownership, communication and the ability to remain calm and solutions-focused when priorities change. Although the workload is structured, this is not a purely reactive position. You will be expected to take initiative, identify potential issues, keep customers informed and ensure actions are followed through without unnecessary delay. Responsibilities Input, manage and monitor customer quotations and sales orders from initial enquiry through to fulfilment Maintain accurate customer, pricing, stock, delivery and order information across internal systems Review the order book regularly and identify any potential issues requiring action or customer communication Provide clear and timely information regarding products, pricing, stock availability, lead times, services and company policies Liaise with account managers, production, warehousing, despatch and colleagues across the wider business to support successful order delivery Manage customer enquiries professionally through telephone, email and other communication channels Take ownership of customer issues and ensure they are progressed efficiently through to resolution Maintain accurate customer and sales activity records using CRM, ERP and internal business systems Support account managers throughout the specification, quotation and order process Build strong and professional relationships with internal and external customers Coordinate product samples through to despatch and follow up where required Work to agreed service levels, response times and quality standards Act as an internal voice of the customer and communicate relevant feedback across the business Identify practical opportunities to improve processes, service quality and the wider customer experience Knowledge, Skills and Experience Required To be considered, candidates should be based within a realistic commuting distance of Birmingham and be comfortable working from the office during the probationary period. Essential experience and attributes include: Ideally 3 years relevant experience within B2B order management, customer service, sales support, business administration, account support or a related position Strong hands-on experience managing customer orders from initial enquiry through to delivery or fulfilment Experience raising and processing quotations and sales orders A clear understanding of order management, customer communication and internal coordination Experience working within an office-based customer service or commercial support environment Confident and professional written and verbal communication skills Ability to manage multiple orders, enquiries and priorities without compromising accuracy Strong attention to detail and a structured, organised approach Experience using an ERP, CRM or order management system Commercial awareness and the confidence to hold detailed customer conversations Ability to remain calm, positive and solutions-focused when working under pressure A tenacious approach with the ability to take ownership from beginning to completion Strong working knowledge of Microsoft Office applications Experience using JD Edwards, Salesforce, Oracle or a comparable business system would be advantageous, although full systems training will be provided. Previous experience within commercial interiors, flooring, furniture, building products, manufacturing, distribution, logistics or another construction-related, product-led B2B environment would be beneficial but is not essential. The Person This role will suit someone who is commercially aware, brings a growth mindset and takes genuine pride in delivering an excellent customer experience. You will enjoy being accountable for customer requirements from initial enquiry through to successful completion. You will be organised, methodical and attentive to detail, with the communication skills and confidence required to build effective relationships with customers, account managers and colleagues across different departments and countries. You will be comfortable working within established processes while also demonstrating initiative and a proactive approach when dealing with customer enquiries, delivery challenges and changing priorities. The successful candidate will bring a positive, hardworking and resilient attitude. You will be open to learning, comfortable receiving feedback and motivated to become a trusted and valued member of the wider team. What Success Looks Like During the first 3 to 6 months, you will be expected to: Integrate positively into the UK and wider EMEA customer service team Develop a strong understanding of the company s products, customers, systems and order processes Build effective relationships with customers, account managers and internal stakeholders Demonstrate accuracy, ownership and clear communication across customer enquiries and orders Show the attitude, focus and commitment required to deliver consistently high standards of service What s in it for you? Strong basic salary of £30,000 to £33,000 depending on experience Some flexibility for an exceptional candidate with particularly relevant experience 10% bonus potential based on company and regional performance Working hours of 8:30am to 5:00pm with 1 hour for lunch Hybrid working following successful completion of probation, with 3 days in the Birmingham office and 2 days working from home 25 days holiday, increasing to 27 days after 5 years service, plus bank holidays Option to purchase up to 5 additional holiday days each year Company pension with employer contributions matched up to 6% Health Cash Plan Access to an on-site gym Full product and systems training Supportive and internationally connected team environment Genuine long-term career development and progression opportunities SRS Recruitment Solutions are leading Construction Recruiters and Construction Products Recruiters specialising in Construction Products Sales Jobs, Technical Sales Building Products Jobs, Construction Product Manufacturer Jobs, Field Sales Jobs Construction, Specification Sales Jobs, A&D Sales Jobs, Interiors Sales Jobs, Design & Sales Consultant Jobs, Business Development Manager Jobs, Building Materials Jobs, Building Sales Jobs, Builders Merchants Jobs, Plumbers Merchants Jobs, Timber Merchant Jobs, Plumbing & Heating Jobs, HVAC Jobs, Timber & Joinery Jobs, Building Envelope Jobs, Roofing Materials Jobs, Fenestration Jobs, Civil Engineering Sales Jobs, KBB Jobs, Specialist Sales Jobs, Plant Hire Jobs, Tool Hire Jobs, Construction Design Jobs, CAD Jobs, Construction Management Jobs, Admin/Support/Finance/Warehouse/ Logistics Jobs, Production Jobs, Marketing Jobs, Senior Management Vacancies, Director Vacancies, Sales Director Jobs, Health & Safety / SHEQ Vacancies, Safety Products Sales Jobs
Aug 19, 2026
Full time
Vacancy No 5556 Job Title CUSTOMER SERVICE ADVISOR (UK) Location: WEST MIDLANDS BIRMINGHAM Job Description Are you an experienced B2B order management and customer service professional with sales support experience who takes pride in managing customer requirements accurately, communicating clearly and seeing every enquiry through to completion? This is an opportunity to join an internationally recognised manufacturer of premium commercial interior products, known for quality, design, sustainability and a strong commitment to customer service. This is not a traditional call centre position. It is a commercially focused customer service and order management role where you will take responsibility for quotations, sales orders, stock enquiries, delivery updates and customer issues from initial enquiry through to fulfilment. Working within an established UK and EMEA customer service team, you will build trusted relationships with customers, account managers and colleagues across production, warehousing, despatch and the wider international business. The role offers stability, structured training, hybrid working following probation and genuine scope to develop your product, systems and commercial knowledge within a supportive and collaborative environment. The Role You will act as a key point of contact for customers, providing accurate information, resolving enquiries and ensuring orders are managed professionally from initial quotation through to successful delivery. The position combines order management, customer service, sales support and internal coordination. Success will depend on accuracy, ownership, communication and the ability to remain calm and solutions-focused when priorities change. Although the workload is structured, this is not a purely reactive position. You will be expected to take initiative, identify potential issues, keep customers informed and ensure actions are followed through without unnecessary delay. Responsibilities Input, manage and monitor customer quotations and sales orders from initial enquiry through to fulfilment Maintain accurate customer, pricing, stock, delivery and order information across internal systems Review the order book regularly and identify any potential issues requiring action or customer communication Provide clear and timely information regarding products, pricing, stock availability, lead times, services and company policies Liaise with account managers, production, warehousing, despatch and colleagues across the wider business to support successful order delivery Manage customer enquiries professionally through telephone, email and other communication channels Take ownership of customer issues and ensure they are progressed efficiently through to resolution Maintain accurate customer and sales activity records using CRM, ERP and internal business systems Support account managers throughout the specification, quotation and order process Build strong and professional relationships with internal and external customers Coordinate product samples through to despatch and follow up where required Work to agreed service levels, response times and quality standards Act as an internal voice of the customer and communicate relevant feedback across the business Identify practical opportunities to improve processes, service quality and the wider customer experience Knowledge, Skills and Experience Required To be considered, candidates should be based within a realistic commuting distance of Birmingham and be comfortable working from the office during the probationary period. Essential experience and attributes include: Ideally 3 years relevant experience within B2B order management, customer service, sales support, business administration, account support or a related position Strong hands-on experience managing customer orders from initial enquiry through to delivery or fulfilment Experience raising and processing quotations and sales orders A clear understanding of order management, customer communication and internal coordination Experience working within an office-based customer service or commercial support environment Confident and professional written and verbal communication skills Ability to manage multiple orders, enquiries and priorities without compromising accuracy Strong attention to detail and a structured, organised approach Experience using an ERP, CRM or order management system Commercial awareness and the confidence to hold detailed customer conversations Ability to remain calm, positive and solutions-focused when working under pressure A tenacious approach with the ability to take ownership from beginning to completion Strong working knowledge of Microsoft Office applications Experience using JD Edwards, Salesforce, Oracle or a comparable business system would be advantageous, although full systems training will be provided. Previous experience within commercial interiors, flooring, furniture, building products, manufacturing, distribution, logistics or another construction-related, product-led B2B environment would be beneficial but is not essential. The Person This role will suit someone who is commercially aware, brings a growth mindset and takes genuine pride in delivering an excellent customer experience. You will enjoy being accountable for customer requirements from initial enquiry through to successful completion. You will be organised, methodical and attentive to detail, with the communication skills and confidence required to build effective relationships with customers, account managers and colleagues across different departments and countries. You will be comfortable working within established processes while also demonstrating initiative and a proactive approach when dealing with customer enquiries, delivery challenges and changing priorities. The successful candidate will bring a positive, hardworking and resilient attitude. You will be open to learning, comfortable receiving feedback and motivated to become a trusted and valued member of the wider team. What Success Looks Like During the first 3 to 6 months, you will be expected to: Integrate positively into the UK and wider EMEA customer service team Develop a strong understanding of the company s products, customers, systems and order processes Build effective relationships with customers, account managers and internal stakeholders Demonstrate accuracy, ownership and clear communication across customer enquiries and orders Show the attitude, focus and commitment required to deliver consistently high standards of service What s in it for you? Strong basic salary of £30,000 to £33,000 depending on experience Some flexibility for an exceptional candidate with particularly relevant experience 10% bonus potential based on company and regional performance Working hours of 8:30am to 5:00pm with 1 hour for lunch Hybrid working following successful completion of probation, with 3 days in the Birmingham office and 2 days working from home 25 days holiday, increasing to 27 days after 5 years service, plus bank holidays Option to purchase up to 5 additional holiday days each year Company pension with employer contributions matched up to 6% Health Cash Plan Access to an on-site gym Full product and systems training Supportive and internationally connected team environment Genuine long-term career development and progression opportunities SRS Recruitment Solutions are leading Construction Recruiters and Construction Products Recruiters specialising in Construction Products Sales Jobs, Technical Sales Building Products Jobs, Construction Product Manufacturer Jobs, Field Sales Jobs Construction, Specification Sales Jobs, A&D Sales Jobs, Interiors Sales Jobs, Design & Sales Consultant Jobs, Business Development Manager Jobs, Building Materials Jobs, Building Sales Jobs, Builders Merchants Jobs, Plumbers Merchants Jobs, Timber Merchant Jobs, Plumbing & Heating Jobs, HVAC Jobs, Timber & Joinery Jobs, Building Envelope Jobs, Roofing Materials Jobs, Fenestration Jobs, Civil Engineering Sales Jobs, KBB Jobs, Specialist Sales Jobs, Plant Hire Jobs, Tool Hire Jobs, Construction Design Jobs, CAD Jobs, Construction Management Jobs, Admin/Support/Finance/Warehouse/ Logistics Jobs, Production Jobs, Marketing Jobs, Senior Management Vacancies, Director Vacancies, Sales Director Jobs, Health & Safety / SHEQ Vacancies, Safety Products Sales Jobs
About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The Customer Growth Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Inbound Customer Growth- Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Outbound Customer Growth- Proactively contact existing SMB customers to: Protect customers at risk of churn. Support contract renewals and retention activity. Identify upsell and cross sell opportunities aligned to customer needs. Hold confident, value based conversations focused on long term customer outcomes. Clearly explain products, pricing, and contract terms. Ensure customers receive correct information and documentation before orders are placed. Performance & Collaboration- Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Strong communication and listening skills. Confidence handling objections and challenging conversations. Ability to balance customer needs with commercial outcomes. High attention to detail and strong compliance mindset. Comfortable working across inbound and outbound activity. Desirable Experience in outbound or inbound sales and retention Experience working with SMB or business customers. Knowledge of telecoms or B2B services. Experience using CRM and sales Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
Aug 19, 2026
Full time
About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The Customer Growth Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Inbound Customer Growth- Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Outbound Customer Growth- Proactively contact existing SMB customers to: Protect customers at risk of churn. Support contract renewals and retention activity. Identify upsell and cross sell opportunities aligned to customer needs. Hold confident, value based conversations focused on long term customer outcomes. Clearly explain products, pricing, and contract terms. Ensure customers receive correct information and documentation before orders are placed. Performance & Collaboration- Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Strong communication and listening skills. Confidence handling objections and challenging conversations. Ability to balance customer needs with commercial outcomes. High attention to detail and strong compliance mindset. Comfortable working across inbound and outbound activity. Desirable Experience in outbound or inbound sales and retention Experience working with SMB or business customers. Knowledge of telecoms or B2B services. Experience using CRM and sales Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
Aug 19, 2026
Full time
About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
We are currently seeking an experienced and professional Service Advisor to join a well-established automotive dealership located in Grays, Essex. This is an excellent opportunity for a skilled individual to develop their career within a reputable team, providing outstanding customer service and supporting dealership operations. The successful Service Advisor will benefit from a competitive salary and a comprehensive benefits package, including: Basic salary of 27,000 per annum On-target earnings of up to 38,000 per year Monthly bonus based on labour sales and service plans Quarterly bonus related to CSI performance Drive on modern systems such as CDK, ADB, and Keyloop Life assurance and staff discounts on purchasing and servicing Additional earnings of 15 per service plan as part of CSI incentives Duties of the Service Advisor include: Greeting customers professionally and understanding their vehicle service needs Managing service scheduling and liaising with technicians to ensure smooth workflow Upselling service plans and additional repairs where appropriate Maximising sales through effective customer engagement and product promotion Maintaining accurate documentation of customer interactions and service details Driving customer satisfaction scores and ensuring high service quality standards Staying informed on manufacturer protocols and workshop procedures Requirements for the Service Advisor role: Proven experience as a Service Advisor or similar role within the motor trade Strong customer service and communication skills Knowledge of dealership management systems such as CDK, ADB, or Keyloop Ability to work efficiently under pressure and meet targets Organised, professional, and motivated to succeed Contact James Gilchrist, Automotive Recruitment Specialist at Perfect Placement covering Grays and Essex, today to discover more about this fantastic Service Advisor opportunity. Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Let us help you take the first step towards your dream Motor Trade career.
Aug 19, 2026
Full time
We are currently seeking an experienced and professional Service Advisor to join a well-established automotive dealership located in Grays, Essex. This is an excellent opportunity for a skilled individual to develop their career within a reputable team, providing outstanding customer service and supporting dealership operations. The successful Service Advisor will benefit from a competitive salary and a comprehensive benefits package, including: Basic salary of 27,000 per annum On-target earnings of up to 38,000 per year Monthly bonus based on labour sales and service plans Quarterly bonus related to CSI performance Drive on modern systems such as CDK, ADB, and Keyloop Life assurance and staff discounts on purchasing and servicing Additional earnings of 15 per service plan as part of CSI incentives Duties of the Service Advisor include: Greeting customers professionally and understanding their vehicle service needs Managing service scheduling and liaising with technicians to ensure smooth workflow Upselling service plans and additional repairs where appropriate Maximising sales through effective customer engagement and product promotion Maintaining accurate documentation of customer interactions and service details Driving customer satisfaction scores and ensuring high service quality standards Staying informed on manufacturer protocols and workshop procedures Requirements for the Service Advisor role: Proven experience as a Service Advisor or similar role within the motor trade Strong customer service and communication skills Knowledge of dealership management systems such as CDK, ADB, or Keyloop Ability to work efficiently under pressure and meet targets Organised, professional, and motivated to succeed Contact James Gilchrist, Automotive Recruitment Specialist at Perfect Placement covering Grays and Essex, today to discover more about this fantastic Service Advisor opportunity. Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Let us help you take the first step towards your dream Motor Trade career.
Oracle EPM Senior Manager Big 4 Salary: 80K - 100K Location: Birmingham Hybrid / Client Site Role Overview: We are working with a leading consultancy looking to hire an Oracle EPM Solution Architect to lead the design and delivery of complex Oracle Cloud EPM transformation programmes. You will act as a trusted advisor to senior clients, owning the EPM solution from initial strategy and design through to successful delivery and go-live. This is a high-impact role where you will lead workshops, shape solution architecture, influence key design decisions and guide delivery teams across complex EPM programmes. It's an opportunity to combine deep EPM expertise with strategic client engagement, solution ownership and leadership across some of the most complex Oracle transformation programmes in the market. What You'll Be Doing: Lead the architecture and design of Oracle Cloud EPM solutions. Own the customer relationship from a solution perspective. Lead discovery, requirements and solution design workshops. Advise senior stakeholders on how Oracle EPM can support their finance transformation objectives. Take ownership of Planning solutions across PBCS / EPBCS, from initial design through to delivery. Bring wider EPM modules into the solution where appropriate, including FCCS, ARCS, EDMCS and PCMCS. Guide functional and technical consultants responsible for configuration and build. Oversee integration, data, governance and wider solution dependencies. Support proposals, bids and pre-sales activity for new EPM programmes. What We're Looking For: Extensive Oracle EPM implementation experience. Strong PBCS / EPBCS and Planning expertise Experience leading EPM solutions or workstreams from initial design through to go-live. Ability to understand both the finance process and the Oracle solution required to support it. FCCS experience would be an advantage. Exposure to the wider Oracle EPM Cloud suite is highly desirable. Strong customer-facing skills and confidence advising senior stakeholders. Experience leading delivery teams rather than solely operating as an individual contributor. Strong consultancy experience Why This Opportunity Stands Out Be Part of a High-Growth Practice - Join one of the most dynamic Oracle teams in the market, known for delivering excellence at scale. Shape Major Programmes - Work on industry-defining projects with FTSE 100 clients and public sector organisations. Stay at the Cutting Edge - Gain exposure to the latest Oracle innovations, tools, and delivery methodologies. Advance Your Career - Enjoy a clearly defined path to leadership, with ongoing support, sponsorship, and training. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Aug 19, 2026
Full time
Oracle EPM Senior Manager Big 4 Salary: 80K - 100K Location: Birmingham Hybrid / Client Site Role Overview: We are working with a leading consultancy looking to hire an Oracle EPM Solution Architect to lead the design and delivery of complex Oracle Cloud EPM transformation programmes. You will act as a trusted advisor to senior clients, owning the EPM solution from initial strategy and design through to successful delivery and go-live. This is a high-impact role where you will lead workshops, shape solution architecture, influence key design decisions and guide delivery teams across complex EPM programmes. It's an opportunity to combine deep EPM expertise with strategic client engagement, solution ownership and leadership across some of the most complex Oracle transformation programmes in the market. What You'll Be Doing: Lead the architecture and design of Oracle Cloud EPM solutions. Own the customer relationship from a solution perspective. Lead discovery, requirements and solution design workshops. Advise senior stakeholders on how Oracle EPM can support their finance transformation objectives. Take ownership of Planning solutions across PBCS / EPBCS, from initial design through to delivery. Bring wider EPM modules into the solution where appropriate, including FCCS, ARCS, EDMCS and PCMCS. Guide functional and technical consultants responsible for configuration and build. Oversee integration, data, governance and wider solution dependencies. Support proposals, bids and pre-sales activity for new EPM programmes. What We're Looking For: Extensive Oracle EPM implementation experience. Strong PBCS / EPBCS and Planning expertise Experience leading EPM solutions or workstreams from initial design through to go-live. Ability to understand both the finance process and the Oracle solution required to support it. FCCS experience would be an advantage. Exposure to the wider Oracle EPM Cloud suite is highly desirable. Strong customer-facing skills and confidence advising senior stakeholders. Experience leading delivery teams rather than solely operating as an individual contributor. Strong consultancy experience Why This Opportunity Stands Out Be Part of a High-Growth Practice - Join one of the most dynamic Oracle teams in the market, known for delivering excellence at scale. Shape Major Programmes - Work on industry-defining projects with FTSE 100 clients and public sector organisations. Stay at the Cutting Edge - Gain exposure to the latest Oracle innovations, tools, and delivery methodologies. Advance Your Career - Enjoy a clearly defined path to leadership, with ongoing support, sponsorship, and training. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Here is a high-energy, scannable job advertisement designed to attract hungry, driven Sales Negotiators across Surrey. It balances the required customer service skills with the target-driven mentality needed to succeed in a busy agency environment. Job Title: Estate Agency Sales Negotiator Location: Surrey (Branch specific) Salary: Competitive Base + Uncapped Commission + Performance Bonuses & Car Allowance Work Pattern: Full-time (Including Saturdays on a rota) About the Role Are you a naturally persuasive communicator who thrives in a fast-paced environment? Whether you are an experienced Negotiator looking for a stronger brand presence, or an exceptional sales professional from another sector (like automotive, recruitment, or hospitality) looking to break into property, we want to hear from you. We are seeking a proactive, highly motivated Sales Negotiator to join one of our premier Surrey offices. The Surrey market is fast, dynamic, and highly rewarding. In this role, you won't just be opening doors; you will be building relationships, matching the right buyers to their dream homes, and actively driving deals from initial viewing through to completion. Key Responsibilities Applicant Management: Qualify incoming enquiries, understand buyer requirements, and match them with our premium portfolio of Surrey properties. Conduct Viewings: Lead professional property viewings, highlighting key features and handling objections confidently. Deal Making: Negotiate offers between buyers and vendors, working hard to achieve the best possible price for our clients. Canvassing & Sourcing: Actively book market appraisals (valuations) for the senior team through regular touting, leafleting, and database management. Sales Progression: Work closely with solicitors and financial advisors to ensure sales progress smoothly and efficiently to exchange of contracts. What We Are Looking For Sales DNA: A confident, resilient individual with a proven track record in a target-driven, customer-facing sales environment. Exceptional Communication: Brilliant phone manner and face-to-face interpersonal skills. You need to build rapport instantly. Organization & Drive: Ability to manage a busy diary, prioritize leads, and stay self-motivated on quieter days. Full UK Driving Licence & Own Car: Essential for traveling to viewings across the local patch. Surrey Knowledge: Familiarity with the local towns, schools, and transport links is highly advantageous.
Aug 19, 2026
Full time
Here is a high-energy, scannable job advertisement designed to attract hungry, driven Sales Negotiators across Surrey. It balances the required customer service skills with the target-driven mentality needed to succeed in a busy agency environment. Job Title: Estate Agency Sales Negotiator Location: Surrey (Branch specific) Salary: Competitive Base + Uncapped Commission + Performance Bonuses & Car Allowance Work Pattern: Full-time (Including Saturdays on a rota) About the Role Are you a naturally persuasive communicator who thrives in a fast-paced environment? Whether you are an experienced Negotiator looking for a stronger brand presence, or an exceptional sales professional from another sector (like automotive, recruitment, or hospitality) looking to break into property, we want to hear from you. We are seeking a proactive, highly motivated Sales Negotiator to join one of our premier Surrey offices. The Surrey market is fast, dynamic, and highly rewarding. In this role, you won't just be opening doors; you will be building relationships, matching the right buyers to their dream homes, and actively driving deals from initial viewing through to completion. Key Responsibilities Applicant Management: Qualify incoming enquiries, understand buyer requirements, and match them with our premium portfolio of Surrey properties. Conduct Viewings: Lead professional property viewings, highlighting key features and handling objections confidently. Deal Making: Negotiate offers between buyers and vendors, working hard to achieve the best possible price for our clients. Canvassing & Sourcing: Actively book market appraisals (valuations) for the senior team through regular touting, leafleting, and database management. Sales Progression: Work closely with solicitors and financial advisors to ensure sales progress smoothly and efficiently to exchange of contracts. What We Are Looking For Sales DNA: A confident, resilient individual with a proven track record in a target-driven, customer-facing sales environment. Exceptional Communication: Brilliant phone manner and face-to-face interpersonal skills. You need to build rapport instantly. Organization & Drive: Ability to manage a busy diary, prioritize leads, and stay self-motivated on quieter days. Full UK Driving Licence & Own Car: Essential for traveling to viewings across the local patch. Surrey Knowledge: Familiarity with the local towns, schools, and transport links is highly advantageous.
Job Title: Strategic Legal Projects Manager Organisation: ILPA Duration: fixed term contract of 2 years, with possibility of extension depending on funding Reporting to: Director of Strategic Litigation and Advice Salary: £33,000 to £38,000 per annum salary (actual salary for 2 days a week, £13,200 - £15,200), depending on skills and experience. NB: pension is 5% of salary Location: Remote/Hybrid/London depending on working days (our anchor day is in London on a Tuesday, with occasional other travel within the UK) Working Hours: 14 hours per week, plus 1 hour lunch break (NB. evening working is required to attend 5 scheduled evening meetings per year, which ordinarily finish no later than 6.30pm). Application Deadline: 9.00am, Tuesday 25 August 2026 Interviews are anticipated to be held on 10 and 11 September 2026 online. Shortlisted candidates will be notified Thursday 3rd September 2026. Applications from individuals only - no agencies. Please do not use artificial intelligence in completing your application form. Job Description Application: Please submit a completed application form highlighting why you are applying for this position and how you meet the personal specification, providing examples where applicable. Please return this to by 9:00 am, Tuesday 25 August 2026, along with a completed equalities monitoring form. Applications should be submitted as a Word document or in another editable format. If an application is not submitted in this format, it will not be considered. Successful candidates must be eligible to work in the UK. About the Role This is a new role which will be pivotal to the work of the Strategic Legal Projects Team. The post-holder will work with the Director of Strategic Litigation and Advice to coordinate the delivery of the Strategic Legal Fund (SLF). This is an innovative programme of grant funding, supporting strategic legal work that benefits people who are disadvantaged or discriminated against because of their immigration status. We define strategic litigation as work where the impact goes beyond an individual case and results in changes to law, policy and practice that will benefit a wider group of people. The fund supports pre-litigation research, and third-party interventions in cases before the courts, as well as advocacy related to the legal activities undertaken. Grants can be awarded to non-governmental organisations and law firms. The post provides an opportunity to contribute strategically to supporting the legal sector working on migrants' rights in the UK. You will gain experience of all aspects of the grant-making process in the intersection of legal and policy work on issues facing people seeking asylum, migrants and refugees in the UK today. The ideal candidate may be someone wishing to develop a career in philanthropic work in this area or build relationships with esteemed human rights lawyers and social justice organisations. Whatever their interest, they will bring to the work a flair for organising, project management to include building relationships and supporting joint working and the vision to see the separate grants as part of a coherent whole. For further information about the Fund and the type of work we support see Main Tasks: liaise with applicants including legal practitioners and organisations working with migrants across the UK; co-ordinate the meetings of an expert panel and decision-making panel; carry out financial due diligence checks in relation to potential grants; manage monitoring and evaluation, collecting reports from grantees and available data evidencing outcomes, and contributing to reports and updates for ILPA and for the funders; communicate updates and successes by grantees on the SLF website and on social media; build capacity of groups and individuals working in support of migrants' rights, including working with the Legal Project Officer to ensure the work of the Strategic Legal Advice Committee (SLAC) and the SLF align and complement each other. Person Specification Essential A proven record of project management or grant management; Good working knowledge of the refugee and migrant sector in the UK; Experience of coordinating networks of organisations or individuals, including running meetings; Experience of working and communicating with a range of external stakeholders; Excellent written and oral communication skills; Excellent attention to detail; Excellent planning, coordination, organisational, time management, strategic problem-solving and independent working skills, including: an ability to take a proactive approach to independent working, managing workstreams effectively, confidently taking responsibility for tasks and decisions, meeting tight deadlines, and taking a calm and diligent approach to problem solving; Good IT skills and competency in the use of office IT programmes and equipment and managing and updating a website. Commitment to the principles of a non-racist, non-sexist, just and equitable system of immigration, asylum and nationality law Commitment to the principles of diversity, equity and inclusion, and taking a proactive approach to espousing these principles Commitment to be a champion of ILPA by positively encouraging and collaborating with your team, identifying and encouraging opportunities for growth and celebrating success Desirable Experience of grant-making; An understanding of strategic litigation and good legal analysis skills; A project management qualification such as PRINCE2 or equivalent; Experience of using accounting packages and CRMs and experience of Quickbooks and Salesforce About the Immigration Law Practitioners' Association The Immigration Law Practitioners' Association (ILPA) is a professional association and registered charity, the majority of whose members are barristers, solicitors, advocates and IAA regulated advisers practising in all aspects of immigration, asylum and nationality law. ILPA currently has approximately 4500 individual member contacts. Founded in 1984 by leading practitioners in the field, and 42 years on, stronger than ever, ILPA exists to promote and improve advice and representation in immigration, asylum and nationality law, through an extensive programme of training and disseminating information and by providing research and opinion that draw on the experiences of members. Our vision is a fair and effective immigration system that respects human rights and the rule of law. We realise this by empowering members to provide the best possible advice and support for migrants and collaboratively working to improve law, policy and practice. ILPA is represented on numerous Government, official and non-Governmental advisory groups and regularly provides high-level evidence to Parliamentary and official enquiries. ILPA is at the forefront of engagement with the Home Office, NGOs and other Government departments. To our members, ILPA is a community where they come to share knowledge, keep up to date with changes and receive high-quality training to enable them to practise effectively. Members also rely on ILPA to be their voice in seeking change for the better to immigration, asylum and nationality law and practice. This we do through the work of our expert legal team, engaging with policymakers and stakeholders, and drawing on the experiences and expertise of our members. ILPA is an equal opportunities employer. We acknowledge that the legal and charitable sector can be less accessible to people from minoritised or racialised communities and lower socio-economic backgrounds, and we are committed to unsettling the status quo. In this role you will wear many hats and we recognise that the successful candidate may not have all the skills and experience listed in the personal specification. We welcome applications from you if you can see yourself in this role and have an appetite to gain new skills, knowledge and experience. We particularly welcome applications from individuals who have lived experience of the UK immigration system We also encourage applications from people who have previously unsuccessfully applied for roles at ILPA. We will consider each application afresh. We appreciate that individuals are always learning, growing, and adding to their knowledge and experience. About the ILPA Team You would be joining a small team, of around 12 team members. Under our current hybrid work policy, we have one anchor day (currently a Tuesday), in London, together with team members living in England and Scotland. On average, once every two months, there will be an online meeting in the evening that you will need to attend. As this is a two day a week role there is flexibility on what days are worked.
Aug 19, 2026
Full time
Job Title: Strategic Legal Projects Manager Organisation: ILPA Duration: fixed term contract of 2 years, with possibility of extension depending on funding Reporting to: Director of Strategic Litigation and Advice Salary: £33,000 to £38,000 per annum salary (actual salary for 2 days a week, £13,200 - £15,200), depending on skills and experience. NB: pension is 5% of salary Location: Remote/Hybrid/London depending on working days (our anchor day is in London on a Tuesday, with occasional other travel within the UK) Working Hours: 14 hours per week, plus 1 hour lunch break (NB. evening working is required to attend 5 scheduled evening meetings per year, which ordinarily finish no later than 6.30pm). Application Deadline: 9.00am, Tuesday 25 August 2026 Interviews are anticipated to be held on 10 and 11 September 2026 online. Shortlisted candidates will be notified Thursday 3rd September 2026. Applications from individuals only - no agencies. Please do not use artificial intelligence in completing your application form. Job Description Application: Please submit a completed application form highlighting why you are applying for this position and how you meet the personal specification, providing examples where applicable. Please return this to by 9:00 am, Tuesday 25 August 2026, along with a completed equalities monitoring form. Applications should be submitted as a Word document or in another editable format. If an application is not submitted in this format, it will not be considered. Successful candidates must be eligible to work in the UK. About the Role This is a new role which will be pivotal to the work of the Strategic Legal Projects Team. The post-holder will work with the Director of Strategic Litigation and Advice to coordinate the delivery of the Strategic Legal Fund (SLF). This is an innovative programme of grant funding, supporting strategic legal work that benefits people who are disadvantaged or discriminated against because of their immigration status. We define strategic litigation as work where the impact goes beyond an individual case and results in changes to law, policy and practice that will benefit a wider group of people. The fund supports pre-litigation research, and third-party interventions in cases before the courts, as well as advocacy related to the legal activities undertaken. Grants can be awarded to non-governmental organisations and law firms. The post provides an opportunity to contribute strategically to supporting the legal sector working on migrants' rights in the UK. You will gain experience of all aspects of the grant-making process in the intersection of legal and policy work on issues facing people seeking asylum, migrants and refugees in the UK today. The ideal candidate may be someone wishing to develop a career in philanthropic work in this area or build relationships with esteemed human rights lawyers and social justice organisations. Whatever their interest, they will bring to the work a flair for organising, project management to include building relationships and supporting joint working and the vision to see the separate grants as part of a coherent whole. For further information about the Fund and the type of work we support see Main Tasks: liaise with applicants including legal practitioners and organisations working with migrants across the UK; co-ordinate the meetings of an expert panel and decision-making panel; carry out financial due diligence checks in relation to potential grants; manage monitoring and evaluation, collecting reports from grantees and available data evidencing outcomes, and contributing to reports and updates for ILPA and for the funders; communicate updates and successes by grantees on the SLF website and on social media; build capacity of groups and individuals working in support of migrants' rights, including working with the Legal Project Officer to ensure the work of the Strategic Legal Advice Committee (SLAC) and the SLF align and complement each other. Person Specification Essential A proven record of project management or grant management; Good working knowledge of the refugee and migrant sector in the UK; Experience of coordinating networks of organisations or individuals, including running meetings; Experience of working and communicating with a range of external stakeholders; Excellent written and oral communication skills; Excellent attention to detail; Excellent planning, coordination, organisational, time management, strategic problem-solving and independent working skills, including: an ability to take a proactive approach to independent working, managing workstreams effectively, confidently taking responsibility for tasks and decisions, meeting tight deadlines, and taking a calm and diligent approach to problem solving; Good IT skills and competency in the use of office IT programmes and equipment and managing and updating a website. Commitment to the principles of a non-racist, non-sexist, just and equitable system of immigration, asylum and nationality law Commitment to the principles of diversity, equity and inclusion, and taking a proactive approach to espousing these principles Commitment to be a champion of ILPA by positively encouraging and collaborating with your team, identifying and encouraging opportunities for growth and celebrating success Desirable Experience of grant-making; An understanding of strategic litigation and good legal analysis skills; A project management qualification such as PRINCE2 or equivalent; Experience of using accounting packages and CRMs and experience of Quickbooks and Salesforce About the Immigration Law Practitioners' Association The Immigration Law Practitioners' Association (ILPA) is a professional association and registered charity, the majority of whose members are barristers, solicitors, advocates and IAA regulated advisers practising in all aspects of immigration, asylum and nationality law. ILPA currently has approximately 4500 individual member contacts. Founded in 1984 by leading practitioners in the field, and 42 years on, stronger than ever, ILPA exists to promote and improve advice and representation in immigration, asylum and nationality law, through an extensive programme of training and disseminating information and by providing research and opinion that draw on the experiences of members. Our vision is a fair and effective immigration system that respects human rights and the rule of law. We realise this by empowering members to provide the best possible advice and support for migrants and collaboratively working to improve law, policy and practice. ILPA is represented on numerous Government, official and non-Governmental advisory groups and regularly provides high-level evidence to Parliamentary and official enquiries. ILPA is at the forefront of engagement with the Home Office, NGOs and other Government departments. To our members, ILPA is a community where they come to share knowledge, keep up to date with changes and receive high-quality training to enable them to practise effectively. Members also rely on ILPA to be their voice in seeking change for the better to immigration, asylum and nationality law and practice. This we do through the work of our expert legal team, engaging with policymakers and stakeholders, and drawing on the experiences and expertise of our members. ILPA is an equal opportunities employer. We acknowledge that the legal and charitable sector can be less accessible to people from minoritised or racialised communities and lower socio-economic backgrounds, and we are committed to unsettling the status quo. In this role you will wear many hats and we recognise that the successful candidate may not have all the skills and experience listed in the personal specification. We welcome applications from you if you can see yourself in this role and have an appetite to gain new skills, knowledge and experience. We particularly welcome applications from individuals who have lived experience of the UK immigration system We also encourage applications from people who have previously unsuccessfully applied for roles at ILPA. We will consider each application afresh. We appreciate that individuals are always learning, growing, and adding to their knowledge and experience. About the ILPA Team You would be joining a small team, of around 12 team members. Under our current hybrid work policy, we have one anchor day (currently a Tuesday), in London, together with team members living in England and Scotland. On average, once every two months, there will be an online meeting in the evening that you will need to attend. As this is a two day a week role there is flexibility on what days are worked.
About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
Aug 19, 2026
Full time
About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
Aug 19, 2026
Full time
About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
Role: Head of Retention Location: Altrincham (hybrid working 3 days office/2 days home) Salary: Up to 70,000 + bonus + benefits Hours: 37.5 hours per week This is a new and exciting role as my client's team is growing for a Head of Retention. To drive a strong commercial culture where customer conversation is treated as an opportunity to retain, renew or protect value. You will take ownership of the retention function. Looking after customer retention performance, renewal growth and churn reduction. Reporting directly to the Customer Value Director. Are you a commercial thinker with experience leading a telesales or contact centre team? Do you have a clear understanding of subscription management and customer lifecycle? Can you drive performance and motivation of your team? The role is responsible for translating customer value, lifecycle and churn strategy into day-to-day operational execution, ensuring the Retention Telesales team is commercially focused, data-led, highly motivated and performance-driven. Are you hands-on with experience working fast paced and able to turn insight into targeted activity that improves save rates, renewal performance, customer value and base growth. This is more than a contact centre management role. Responsibilities of the Head of Retention: Own day-to-day delivery of retention, renewal and save performance across the Retention team. Set clear targets for save rate, renewal volume, answer rate, conversion, outbound productivity, deal quality and customer value protection. Work closely with the Customer Value Director to translate retention and CVM strategy into clear operational plans. Monitor performance against targets and drive action where results are behind expectation. Lead, support and develop Retention Team Managers and Senior Advisors. Identify capability gaps and implement team coaching plans to improve save rate, negotiation quality and renewal conversion. Build a motivated, resilient and sales-focused team culture. Set clear standards around professionalism, customer handling, negotiation, objection handling and follow-up ownership. Use data and behavioural insight to identify churn risks within the customer base Work with analytics, CX, finance, marketing and operational teams to understand the drivers of churn, suspension, cancellation and non-renewal. Use performance data to understand what is working, what is not, and where action is needed. Experience Required for this Head of Retention role: Experience leading telesales, retention or outbound contact centre teams. Proven ability to manage sales or retention performance through targets, coaching and structured performance management. Strong commercial awareness and understanding of customer value, churn, renewals and base growth. Data-led and analytically confident, with the ability to interpret performance data and turn insight into action. Experience setting goals, managing KPIs and improving conversion performance. Strong people leadership skills, including coaching, motivation, accountability and manager development. Comfortable working hands-on in a growing or changing business. Strong understanding of customer conversations, objection handling, negotiation and save activity. Ability to work cross-functionally with insight, marketing, finance, customer service and operations. Confident communicating with senior stakeholders and presenting clear recommendations. Please follow the link to apply for this Head of Retention role based in Altrincham. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Aug 19, 2026
Full time
Role: Head of Retention Location: Altrincham (hybrid working 3 days office/2 days home) Salary: Up to 70,000 + bonus + benefits Hours: 37.5 hours per week This is a new and exciting role as my client's team is growing for a Head of Retention. To drive a strong commercial culture where customer conversation is treated as an opportunity to retain, renew or protect value. You will take ownership of the retention function. Looking after customer retention performance, renewal growth and churn reduction. Reporting directly to the Customer Value Director. Are you a commercial thinker with experience leading a telesales or contact centre team? Do you have a clear understanding of subscription management and customer lifecycle? Can you drive performance and motivation of your team? The role is responsible for translating customer value, lifecycle and churn strategy into day-to-day operational execution, ensuring the Retention Telesales team is commercially focused, data-led, highly motivated and performance-driven. Are you hands-on with experience working fast paced and able to turn insight into targeted activity that improves save rates, renewal performance, customer value and base growth. This is more than a contact centre management role. Responsibilities of the Head of Retention: Own day-to-day delivery of retention, renewal and save performance across the Retention team. Set clear targets for save rate, renewal volume, answer rate, conversion, outbound productivity, deal quality and customer value protection. Work closely with the Customer Value Director to translate retention and CVM strategy into clear operational plans. Monitor performance against targets and drive action where results are behind expectation. Lead, support and develop Retention Team Managers and Senior Advisors. Identify capability gaps and implement team coaching plans to improve save rate, negotiation quality and renewal conversion. Build a motivated, resilient and sales-focused team culture. Set clear standards around professionalism, customer handling, negotiation, objection handling and follow-up ownership. Use data and behavioural insight to identify churn risks within the customer base Work with analytics, CX, finance, marketing and operational teams to understand the drivers of churn, suspension, cancellation and non-renewal. Use performance data to understand what is working, what is not, and where action is needed. Experience Required for this Head of Retention role: Experience leading telesales, retention or outbound contact centre teams. Proven ability to manage sales or retention performance through targets, coaching and structured performance management. Strong commercial awareness and understanding of customer value, churn, renewals and base growth. Data-led and analytically confident, with the ability to interpret performance data and turn insight into action. Experience setting goals, managing KPIs and improving conversion performance. Strong people leadership skills, including coaching, motivation, accountability and manager development. Comfortable working hands-on in a growing or changing business. Strong understanding of customer conversations, objection handling, negotiation and save activity. Ability to work cross-functionally with insight, marketing, finance, customer service and operations. Confident communicating with senior stakeholders and presenting clear recommendations. Please follow the link to apply for this Head of Retention role based in Altrincham. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Description Whats the opportunity? As part of the Retail team, youll be based within our store in Straiton in Straiton Retail Park welcoming customers in and talking to them about our gorgeous furniture. As a Retail Sales Advisor you can earn more as you sell more our uncapped commission structure puts you in control of your income click apply for full job details
Aug 19, 2026
Full time
Description Whats the opportunity? As part of the Retail team, youll be based within our store in Straiton in Straiton Retail Park welcoming customers in and talking to them about our gorgeous furniture. As a Retail Sales Advisor you can earn more as you sell more our uncapped commission structure puts you in control of your income click apply for full job details
The Recruitment Solution have a new and exciting opportunity for a Local Business Development Manager, to sell passenger cars and LCV's to corporate clients and local businesses based within the North London area. This role offers a fantastic OTE of £50,000+ Monday to Friday. Also a company car and a host of industry leading benefits. Our client, are a well respected dealer group with a number of dealerships across the South East Region. They are a forward thinking dealer group who provide both cars and commercial vehicle services for different manufacturers and are continually looking for opportunities to grow and expand. Local Business Development Manager Responsibilities Identifying new sales opportunities through effective research and marketing Developing existing business through effective account management Customer relationship management Diary management and sales planning Maintain and develop product knowledge Commercial Awareness Proactively approaching corporate clients face to face to generate new business Meeting set Objectives •Developing new and existing business opportunities within a specified geographical area; •Promoting brand products and services, to surpass monthly, quarterly and annual targets; •Accurately and efficiently using a bespoke customer relationship management system; Local Business Development Manager Skills: Presentation and negotiation skills Proven ability to develop new business and long term relationships, effective prospecting will be a big requirement Business to Business Sales experience Motor Trade experience LCV experience would be an advantage Positive can do attitude Highly driven and customer focuses To find out more or to apply for this vacancy you can email (url removed) or call Daniel Walton on (phone number removed) or directly on (phone number removed) We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers. Car Sales Executive, Car Sales person, Sales Executive, Car Sales, LCV Sales Executive, Commercial Vehicle Sales Executive, Service Advisor, Aftersales Advisor, Service Receptionist, Senior Service Advisor, Service Team Manager, Service Supervisor, STM Automotive Technician, PDI Technician, Service Technician, Senior Technician, Diagnostic Technician, Master Technician, Systems Technician, Qualified Technician, HGV Technician, LCV Technician, Heavy Goods Technician, Light Commercial Technician, Passenger Car Technician, Car Technician, Car Tech, LGV technician, Large Goods Vehicle Technician, Mechanic, HGV Fitter, Fast Fit Technician. Lots of Motor Trade Jobs throughout the South East including all London and all Essex postcodes. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more.
Aug 19, 2026
Full time
The Recruitment Solution have a new and exciting opportunity for a Local Business Development Manager, to sell passenger cars and LCV's to corporate clients and local businesses based within the North London area. This role offers a fantastic OTE of £50,000+ Monday to Friday. Also a company car and a host of industry leading benefits. Our client, are a well respected dealer group with a number of dealerships across the South East Region. They are a forward thinking dealer group who provide both cars and commercial vehicle services for different manufacturers and are continually looking for opportunities to grow and expand. Local Business Development Manager Responsibilities Identifying new sales opportunities through effective research and marketing Developing existing business through effective account management Customer relationship management Diary management and sales planning Maintain and develop product knowledge Commercial Awareness Proactively approaching corporate clients face to face to generate new business Meeting set Objectives •Developing new and existing business opportunities within a specified geographical area; •Promoting brand products and services, to surpass monthly, quarterly and annual targets; •Accurately and efficiently using a bespoke customer relationship management system; Local Business Development Manager Skills: Presentation and negotiation skills Proven ability to develop new business and long term relationships, effective prospecting will be a big requirement Business to Business Sales experience Motor Trade experience LCV experience would be an advantage Positive can do attitude Highly driven and customer focuses To find out more or to apply for this vacancy you can email (url removed) or call Daniel Walton on (phone number removed) or directly on (phone number removed) We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers. Car Sales Executive, Car Sales person, Sales Executive, Car Sales, LCV Sales Executive, Commercial Vehicle Sales Executive, Service Advisor, Aftersales Advisor, Service Receptionist, Senior Service Advisor, Service Team Manager, Service Supervisor, STM Automotive Technician, PDI Technician, Service Technician, Senior Technician, Diagnostic Technician, Master Technician, Systems Technician, Qualified Technician, HGV Technician, LCV Technician, Heavy Goods Technician, Light Commercial Technician, Passenger Car Technician, Car Technician, Car Tech, LGV technician, Large Goods Vehicle Technician, Mechanic, HGV Fitter, Fast Fit Technician. Lots of Motor Trade Jobs throughout the South East including all London and all Essex postcodes. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more.
Senior Sales Advisor When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. At Bellway we recognise that people are the key to our success and our goal is to provide a rewarding and fulfilling career in line with our values of quality, service and trust click apply for full job details
Aug 19, 2026
Full time
Senior Sales Advisor When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. At Bellway we recognise that people are the key to our success and our goal is to provide a rewarding and fulfilling career in line with our values of quality, service and trust click apply for full job details
Customer Service Advisor Coalville, Leicestershire (LE67) £30,000 - £33,000 (Depending on experience) Full-Time, Permanent We are working with a well-established international business based in Coalville. They are currently expanding their team due to a steady increase in demand and are looking for someone reliable and customer-focused to join their Customer Service & Sales Support department. Reporting straight to the Sales Director, you will look after a specific portfolio of customer accounts. This isn t a standard call-centre role; it s a mix of account management, customer support, and essential day-to-day administration. What You ll Be Doing: Keeping on top of a shared customer inbox and replying to queries efficiently. Coordinating product samples for clients and putting together competitive quotes. Handing warm leads and successful quotes over to the internal sales team. Keeping the CRM/database accurate and up to date. Monitoring stock levels and pulling together basic reports for senior management. Pitching in to help the wider team when things get busy. What We Are Looking For: Experience: A solid background in administration or customer service, ideally from a fast-paced environment. Skills: Excellent communication skills, great attention to detail, and a comfortable working knowledge of CRMs/databases. Attitude: A genuine team player who adapts well to change and takes pride in looking after customers. If you have the right experience and want to join a stable business that genuinely treats its staff well, please apply with your CV today.
Aug 19, 2026
Full time
Customer Service Advisor Coalville, Leicestershire (LE67) £30,000 - £33,000 (Depending on experience) Full-Time, Permanent We are working with a well-established international business based in Coalville. They are currently expanding their team due to a steady increase in demand and are looking for someone reliable and customer-focused to join their Customer Service & Sales Support department. Reporting straight to the Sales Director, you will look after a specific portfolio of customer accounts. This isn t a standard call-centre role; it s a mix of account management, customer support, and essential day-to-day administration. What You ll Be Doing: Keeping on top of a shared customer inbox and replying to queries efficiently. Coordinating product samples for clients and putting together competitive quotes. Handing warm leads and successful quotes over to the internal sales team. Keeping the CRM/database accurate and up to date. Monitoring stock levels and pulling together basic reports for senior management. Pitching in to help the wider team when things get busy. What We Are Looking For: Experience: A solid background in administration or customer service, ideally from a fast-paced environment. Skills: Excellent communication skills, great attention to detail, and a comfortable working knowledge of CRMs/databases. Attitude: A genuine team player who adapts well to change and takes pride in looking after customers. If you have the right experience and want to join a stable business that genuinely treats its staff well, please apply with your CV today.
Local Business Development Manager - Automotive B2B Sales Newbury (Berkshire) 50,000 - 60,000 OTE (Uncapped) + Company Car 40 hours per week Monday to Friday only Excellent Benefits 25 days' annual leave + bank holidays, increasing with length of service Uncapped earning potential Company car Life assurance and contributory pension scheme Discounts on vehicle purchases, servicing, and more Access to exclusive shopping and lifestyle discounts Manufacturer training and career development The Opportunity Are you an ambitious automotive sales professional looking to take your career into B2B Business Development ? Our client is recruiting for a motivated and confident Business Development Manager to join a leading automotive group and develop strong relationships with businesses across the local area. This is an exciting opportunity to represent a prestigious automotive brand while helping business customers find the right vehicle and finance solutions to support their operations. The Role As a Business Development Manager, you will be responsible for developing new business opportunities and building long-term relationships with local companies. You will manage the complete B2B sales journey, from prospecting and generating new leads through to closing deals and ensuring a seamless customer handover. Key Responsibilities Develop and maintain strong, long-term relationships with local business customers Identify new business opportunities and proactively build your sales pipeline Manage the complete B2B sales process from initial enquiry through to vehicle delivery Understand each customer's individual requirements and provide tailored vehicle and finance solutions Develop your knowledge of the brand's product range, business leasing options, and insurance products Consistently achieve and exceed individual sales and performance targets Maintain accurate customer records and ensure all sales activity is recorded effectively Deliver a professional, consultative, and customer-focused experience throughout the sales journey About You We are looking for someone who is: Experienced in automotive sales, ideally with a background in B2B, fleet, or business development A confident communicator with strong influencing and negotiation skills Able to identify opportunities and convert enquiries into long-term customer relationships Target-driven, commercially aware, and motivated by achieving results Organised and able to manage a busy pipeline of prospects and customers Self-motivated, proactive, and able to take ownership of their performance Professional, trustworthy, and committed to delivering an exceptional customer experience Someone who takes pride in representing a respected automotive brand What We Offer Performance Rewards: Competitive and uncapped bonus scheme based on multiple achievable elements. Full Tailored Training: Access to digital learning and development resources designed to support you in your role and continued professional development. Career Development: Ongoing manufacturer training and structured career development pathways across the Group. Financial Security: Life assurance and contributory pension scheme. Exclusive Perks: Discounts and rewards through a dedicated employee benefits platform, including savings on vehicle purchases and servicing. Ready to Drive Your Career Forward? If you're an experienced automotive sales professional with a passion for developing new business and building lasting customer relationships, this could be the perfect opportunity to take your career to the next level. Candidates must be eligible to work in the UK without restriction. Please visit the Performance Resourcing website to view our Privacy Policy. Performance Resourcing have a number of vacancies for Sales and Aftersales Managers, Transactions Managers, Technicians, Service Advisors, Sales Executives and Parts Advisors, contact us for more information.
Aug 19, 2026
Full time
Local Business Development Manager - Automotive B2B Sales Newbury (Berkshire) 50,000 - 60,000 OTE (Uncapped) + Company Car 40 hours per week Monday to Friday only Excellent Benefits 25 days' annual leave + bank holidays, increasing with length of service Uncapped earning potential Company car Life assurance and contributory pension scheme Discounts on vehicle purchases, servicing, and more Access to exclusive shopping and lifestyle discounts Manufacturer training and career development The Opportunity Are you an ambitious automotive sales professional looking to take your career into B2B Business Development ? Our client is recruiting for a motivated and confident Business Development Manager to join a leading automotive group and develop strong relationships with businesses across the local area. This is an exciting opportunity to represent a prestigious automotive brand while helping business customers find the right vehicle and finance solutions to support their operations. The Role As a Business Development Manager, you will be responsible for developing new business opportunities and building long-term relationships with local companies. You will manage the complete B2B sales journey, from prospecting and generating new leads through to closing deals and ensuring a seamless customer handover. Key Responsibilities Develop and maintain strong, long-term relationships with local business customers Identify new business opportunities and proactively build your sales pipeline Manage the complete B2B sales process from initial enquiry through to vehicle delivery Understand each customer's individual requirements and provide tailored vehicle and finance solutions Develop your knowledge of the brand's product range, business leasing options, and insurance products Consistently achieve and exceed individual sales and performance targets Maintain accurate customer records and ensure all sales activity is recorded effectively Deliver a professional, consultative, and customer-focused experience throughout the sales journey About You We are looking for someone who is: Experienced in automotive sales, ideally with a background in B2B, fleet, or business development A confident communicator with strong influencing and negotiation skills Able to identify opportunities and convert enquiries into long-term customer relationships Target-driven, commercially aware, and motivated by achieving results Organised and able to manage a busy pipeline of prospects and customers Self-motivated, proactive, and able to take ownership of their performance Professional, trustworthy, and committed to delivering an exceptional customer experience Someone who takes pride in representing a respected automotive brand What We Offer Performance Rewards: Competitive and uncapped bonus scheme based on multiple achievable elements. Full Tailored Training: Access to digital learning and development resources designed to support you in your role and continued professional development. Career Development: Ongoing manufacturer training and structured career development pathways across the Group. Financial Security: Life assurance and contributory pension scheme. Exclusive Perks: Discounts and rewards through a dedicated employee benefits platform, including savings on vehicle purchases and servicing. Ready to Drive Your Career Forward? If you're an experienced automotive sales professional with a passion for developing new business and building lasting customer relationships, this could be the perfect opportunity to take your career to the next level. Candidates must be eligible to work in the UK without restriction. Please visit the Performance Resourcing website to view our Privacy Policy. Performance Resourcing have a number of vacancies for Sales and Aftersales Managers, Transactions Managers, Technicians, Service Advisors, Sales Executives and Parts Advisors, contact us for more information.
Senior Account Manager Manchester 35,000 - 45,000 Basic Salary + Uncapped OTE + Excellent Career Progression Aztrum Recruitment is partnering with a leading technology solutions provider that is helping businesses transform the way they use technology. Renowned for delivering innovative cloud, infrastructure, cyber security, and managed IT solutions, our client works with organisations of all sizes to improve efficiency, security, and long-term growth. This is an exciting opportunity for an experienced Senior Account Manager to join a high-performing sales team, taking ownership of key client relationships while identifying opportunities to grow existing accounts and maximise revenue. The Role As a Senior Account Manager, you'll be responsible for managing a portfolio of established clients, developing trusted relationships, and acting as a strategic advisor to help customers achieve their business goals through technology. Working closely with internal technical specialists and senior decision-makers, you'll identify opportunities to introduce additional services, deliver tailored solutions, and ensure clients receive an exceptional customer experience. Key Responsibilities Manage and develop a portfolio of existing business accounts. Build long-lasting relationships with key stakeholders and decision-makers. Identify upselling and cross-selling opportunities across the technology portfolio. Conduct regular account reviews to understand customer objectives and future requirements. Collaborate with technical and delivery teams to provide tailored IT solutions. Negotiate renewals, proposals, and commercial agreements. Consistently achieve and exceed sales and revenue targets. About You Previous experience in Account Management, IT Sales, MSP, VAR, or technology solutions. A proven track record of growing existing accounts and delivering revenue growth. Strong communication, negotiation, and relationship-building skills. Commercially minded with a consultative approach to sales. Self-motivated, organised, and driven by delivering outstanding customer service. What's on Offer 35,000 - 45,000 basic salary Uncapped commission structure with excellent earning potential Career progression within a growing technology business Ongoing training and professional development Supportive and collaborative working environment Company benefits package Interested? To find out more or apply, contact Kylie Richards at Aztrum Recruitment today. (url removed)
Aug 19, 2026
Full time
Senior Account Manager Manchester 35,000 - 45,000 Basic Salary + Uncapped OTE + Excellent Career Progression Aztrum Recruitment is partnering with a leading technology solutions provider that is helping businesses transform the way they use technology. Renowned for delivering innovative cloud, infrastructure, cyber security, and managed IT solutions, our client works with organisations of all sizes to improve efficiency, security, and long-term growth. This is an exciting opportunity for an experienced Senior Account Manager to join a high-performing sales team, taking ownership of key client relationships while identifying opportunities to grow existing accounts and maximise revenue. The Role As a Senior Account Manager, you'll be responsible for managing a portfolio of established clients, developing trusted relationships, and acting as a strategic advisor to help customers achieve their business goals through technology. Working closely with internal technical specialists and senior decision-makers, you'll identify opportunities to introduce additional services, deliver tailored solutions, and ensure clients receive an exceptional customer experience. Key Responsibilities Manage and develop a portfolio of existing business accounts. Build long-lasting relationships with key stakeholders and decision-makers. Identify upselling and cross-selling opportunities across the technology portfolio. Conduct regular account reviews to understand customer objectives and future requirements. Collaborate with technical and delivery teams to provide tailored IT solutions. Negotiate renewals, proposals, and commercial agreements. Consistently achieve and exceed sales and revenue targets. About You Previous experience in Account Management, IT Sales, MSP, VAR, or technology solutions. A proven track record of growing existing accounts and delivering revenue growth. Strong communication, negotiation, and relationship-building skills. Commercially minded with a consultative approach to sales. Self-motivated, organised, and driven by delivering outstanding customer service. What's on Offer 35,000 - 45,000 basic salary Uncapped commission structure with excellent earning potential Career progression within a growing technology business Ongoing training and professional development Supportive and collaborative working environment Company benefits package Interested? To find out more or apply, contact Kylie Richards at Aztrum Recruitment today. (url removed)
Service Advisors, Do you want to earn 40k+ OTE working as a Service Advisor? Working with a progressive, supportive and well respected dealer group and a fantastic LUXURY brand! If so, The Recruitment Solution have the perfect role for you! The opportunity is based within their successful dealership in the Kent area. The ideal candidate will have main dealer experience, excellent customer service, upsales and administration skills. If you have experience with RTC, One Link and Kerridge this would be a distinct advantage. Why Apply for this Service Advisor vacancy? • Fantastic career opportunities, • State of the art resources and training • Company Pension • Performance Bonus • Company Benefits Scheme • Long Service Holiday Reward • Enhanced Family Planning Policy • Share Save Scheme • Your Birthday Off • You get to be a part of a LUXURY brand, who provide you with excellent support • Market leading £40,000+ OTE Service Advisor Requirements • You will be responsible for meeting and greeting customers into the service reception • Booking in vehicles • Raising and closing job cards • Gaining authorisations for work to be carried out • Liaising with the workshop in regards to work in progress • Arranging courtesy cars using the one link system • Costing, invoicing, customer handovers and up-selling. If you feel this Service Advisor role is of interest please call Daniel Walton today on (phone number removed) or send your CV to (url removed) alternatively you can call Daniel directly on (phone number removed). If you are looking for a fantastic opportunity within your already successful career and would like to join this highly successful prestige motor company then apply today! We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers. Lots of Motor Trade Jobs throughout the UK. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more.
Aug 19, 2026
Full time
Service Advisors, Do you want to earn 40k+ OTE working as a Service Advisor? Working with a progressive, supportive and well respected dealer group and a fantastic LUXURY brand! If so, The Recruitment Solution have the perfect role for you! The opportunity is based within their successful dealership in the Kent area. The ideal candidate will have main dealer experience, excellent customer service, upsales and administration skills. If you have experience with RTC, One Link and Kerridge this would be a distinct advantage. Why Apply for this Service Advisor vacancy? • Fantastic career opportunities, • State of the art resources and training • Company Pension • Performance Bonus • Company Benefits Scheme • Long Service Holiday Reward • Enhanced Family Planning Policy • Share Save Scheme • Your Birthday Off • You get to be a part of a LUXURY brand, who provide you with excellent support • Market leading £40,000+ OTE Service Advisor Requirements • You will be responsible for meeting and greeting customers into the service reception • Booking in vehicles • Raising and closing job cards • Gaining authorisations for work to be carried out • Liaising with the workshop in regards to work in progress • Arranging courtesy cars using the one link system • Costing, invoicing, customer handovers and up-selling. If you feel this Service Advisor role is of interest please call Daniel Walton today on (phone number removed) or send your CV to (url removed) alternatively you can call Daniel directly on (phone number removed). If you are looking for a fantastic opportunity within your already successful career and would like to join this highly successful prestige motor company then apply today! We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers. Lots of Motor Trade Jobs throughout the UK. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more.
Tom Orange Recruitment Ltd
Scunthorpe, Lincolnshire
Tom Orange Recruitment are seeking a driven, commercially minded Recruitment Consultant with a strong focus on sales and business development. This role is ideal for someone who thrives in a target-driven environment, enjoys building lasting client relationships, and is motivated by uncapped earning potential. As a Sales-Focused Recruitment Consultant, you will be responsible for generating new business, managing client accounts, and delivering high-quality recruitment solutions. You will act as a trusted advisor to clients while proactively identifying and placing top talent in the market. Key Responsibilities Business Development & Sales Proactively identify and win new business through cold calling, networking, referrals, and market mapping Develop and execute strategic sales plans to grow your client portfolio Build strong, long-term relationships with hiring managers and key decision-makers Attend client meetings, pitch services, and negotiate terms of business Achieve and exceed individual revenue and activity targets Recruitment Delivery Source, screen, and interview candidates using various channels Manage the end-to-end recruitment process from job brief to placement Provide consultative advice to clients on market trends, salary benchmarking, and hiring strategies Maintain strong candidate relationships to build a reliable talent pipeline Account Management Deliver exceptional service to ensure repeat business Upsell and cross-sell additional recruitment services Handle offer negotiations and close placements effectively Key Skills & Experience Proven experience in recruitment, sales, or business development Strong track record of achieving or exceeding targets Confident communicator with excellent negotiation skills Resilient, self-motivated, and highly driven Strong organisational and time management skills Ability to thrive in a fast-paced, competitive environment What We Offer Competitive base salary + uncapped commission Clear progression pathway and career development opportunities Ongoing training and mentorship Incentives, bonuses, and team rewards Supportive and high-performance culture Who This Role Suits This role is ideal for someone who: Enjoys sales and building client relationships Is motivated by financial reward and performance targets Wants autonomy and ownership of their desk Thrives in a competitive, results-driven environment will be looking to progress into a senior consultant or manager role
Aug 19, 2026
Full time
Tom Orange Recruitment are seeking a driven, commercially minded Recruitment Consultant with a strong focus on sales and business development. This role is ideal for someone who thrives in a target-driven environment, enjoys building lasting client relationships, and is motivated by uncapped earning potential. As a Sales-Focused Recruitment Consultant, you will be responsible for generating new business, managing client accounts, and delivering high-quality recruitment solutions. You will act as a trusted advisor to clients while proactively identifying and placing top talent in the market. Key Responsibilities Business Development & Sales Proactively identify and win new business through cold calling, networking, referrals, and market mapping Develop and execute strategic sales plans to grow your client portfolio Build strong, long-term relationships with hiring managers and key decision-makers Attend client meetings, pitch services, and negotiate terms of business Achieve and exceed individual revenue and activity targets Recruitment Delivery Source, screen, and interview candidates using various channels Manage the end-to-end recruitment process from job brief to placement Provide consultative advice to clients on market trends, salary benchmarking, and hiring strategies Maintain strong candidate relationships to build a reliable talent pipeline Account Management Deliver exceptional service to ensure repeat business Upsell and cross-sell additional recruitment services Handle offer negotiations and close placements effectively Key Skills & Experience Proven experience in recruitment, sales, or business development Strong track record of achieving or exceeding targets Confident communicator with excellent negotiation skills Resilient, self-motivated, and highly driven Strong organisational and time management skills Ability to thrive in a fast-paced, competitive environment What We Offer Competitive base salary + uncapped commission Clear progression pathway and career development opportunities Ongoing training and mentorship Incentives, bonuses, and team rewards Supportive and high-performance culture Who This Role Suits This role is ideal for someone who: Enjoys sales and building client relationships Is motivated by financial reward and performance targets Wants autonomy and ownership of their desk Thrives in a competitive, results-driven environment will be looking to progress into a senior consultant or manager role
