Customer Service Advisor

Customer Service Advisor

Location: Dorking, Surrey

Salary: Up to 35,000 per annum (DOE) + quarterly team bonus

Hours: Monday to Friday, 8:00am - 5:30pm (30-minute lunch break + 2 x 15 min breaks)

Contract: Permanent, Full-time

We're looking for a Customer Service Advisor to join a busy automotive client in Dorking. This is an exciting opportunity for someone with excellent communication and organisational skills who enjoys delivering first-class service and being the first point of contact for customers.

The Role:

• Welcome and liaise with customers bringing vehicles in for repair.
• Explain repair estimates and processes clearly and professionally.
• Carry out pre- and post-repair checks with customers.
• Handle complaints calmly, escalating to the branch manager if required.
• Maintain high levels of customer satisfaction throughout the repair journey.
• Use IT systems, email, and phone to manage customer interactions effectively.
• Work as part of a professional and supportive customer service team.

About You:

• Previous customer service experience, ideally within the automotive sector.
• Strong communication skills, both face-to-face and via phone/email.
• Professional, patient, and well presented.
• Confident IT user with good organisational skills.

What's on Offer:

• Up to 35,000 per annum (DOE).
• Quarterly team bonus scheme.
• 31 days holiday (including Bank Holidays).
• Company pension scheme.
• Free onsite parking.

Refer a friend and earn up to 500!

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

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Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.