Programme Support Officer

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

Do you want to help shape the future of the Tax Profession within HMRC?

We are looking for a highly organised and proactive Programme Support Officer to join the Tax Profession Capability (TPC) Programme - a high-profile transformation programme at the heart of HMRC's ambition to build a skilled, future-ready compliance workforce. The programme is delivering major improvements in capability, learning, career pathways and professional standards, helping colleagues develop the skills they need to improve compliance outcomes and support HMRC's wider objectives.

Job description

The Tax Profession Capability (TPC) Programme is transforming how HMRC develops, supports and grows its Tax Professionals. Through new capability frameworks, learning pathways, career development opportunities and professional standards, the programme will help build a future-ready workforce capable of meeting HMRC's strategic objectives and improving compliance outcomes.

As a Programme Support Officer, you will play a key role in supporting the successful delivery of this high-profile transformation programme. Working across multiple projects and alongside the Programme Management Office (PMO), you will provide programme controls, governance, reporting and stakeholder support that enables effective decision-making and delivery. This role is ideal for someone who enjoys working in a fast-paced environment, is highly organised, and can confidently manage multiple priorities whilst working with colleagues at all levels.

• Maintain programme action, risk, issue, dependency and milestone logs, ensuring information is accurate, up to date and managed effectively.
• Support Programme Managers and senior leaders in coordinating and prioritising activity across the programme.
• Provide governance and secretariat support for programme and project boards, including preparing agendas, papers, actions and meeting outputs.
• Manage programme documentation and configuration management, ensuring effective information management and version control.
• Plan and coordinate key programme meetings, workshops and events, engaging with stakeholders across HMRC and external partners where required.
• Produce high-quality dashboards, reports and programme documentation, translating information from multiple sources into clear management information.
• Support programme planning, scheduling and reporting activities, ensuring robust programme controls are maintained.
• Assist with stakeholder engagement and communications, helping to keep teams informed and aligned on programme priorities, progress and key decisions.
• Monitor progress against plans and support the escalation and resolution of risks, issues and delivery challenges.
• Contribute to continuous improvement of programme management processes and ways of working.

Person specification

We are seeking a self-motivated individual with strong organisational abilities who is comfortable working with colleagues and senior leaders across organisational boundaries. The individual will be able to build strong relationships and join the dots.

They will need to be able to balance priorities and work in a fast-paced environment and working through ambiguity.

The post-holder will not be expected to be a subject matter expert in all areas but will be expected to proactively join the dots, spot emerging issues, and ensure information is accurate.

Essential Criteria

• Experience of working within a project, programme, transformation, or delivery environment, supporting the successful delivery of objectives and outcomes.
• Proven ability to plan, organise and prioritise your workload, managing multiple tasks effectively and delivering to deadlines within a complex and fast-paced environment.
• Demonstrated adaptability and resilience, responding positively to changing priorities and requirements while maintaining a high standard of support and service delivery.
• Strong communication skills, with the ability to convey information clearly and professionally, both in writing and verbally.
• Experience of building and maintaining positive working relationships with a wide range of stakeholders, including senior leaders and colleagues across different teams.
• Ability to gather, analyse and present information accurately to support decision-making, demonstrating excellent attention to detail.
• An understanding of project and programme management principles and processes, or a willingness to develop knowledge and skills in this area.
• Experience of working within a tax environment, or demonstrate ability to rapidly learn and apply complex policy, guidance and business processes.

Desirable Criteria

• Experience in using Office 365 products including Power BI.
• Project Management Qualifications.

Office Closures

If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

For more information on where you might be working, review this information on our locations (opens in a new window)

These sites are:

• Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle
• Lynx House, Portsmouth - moving to an alternative office in Portsmouth

You will be given more information about what this means at the job offer stage.

Leeds Location

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Behaviours

We'll assess you against these behaviours during the selection process:

• Delivering at Pace
• Seeing the Big Picture
• Communicating and Influencing

Benefits

Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

How to Apply

As part of the application process, you will be asked to provide the following:

• A name-blind CV including your job history, previous experiences and qualifications. Your CV should cover your last 3 roles. Give a brief summary of what you delivered and any key achievements in each role (max 100 words per role).
• A 500-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification outlined in the advert.

Please evidence any Desirable Criteria where applicable (250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview.

Further details around what this will entail are listed on the application form.

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