Customer Service Advisor

My Client is looking for Customer Service Advisors to join their incredible team to be the first point of contact for external customers handling shipping requests. Providing information and advice on transiting goods worldwide via Phone, Email, Twitter, Facebook, Web-Chat etc. As a Customer service advisor, you'll play a key role in making those connections. Every conversation is an opportunity to create a great experience, solve a problem, and build trust in one of the worlds most recognised brands.We're looking for people who genuinely care about customers and want to make a difference. People who take pride in delivering quality, getting things right first time, and creating effortless experiences that reduce the need for customers to contact again. Take ownership, listen carefully and look for the best outcome, while balancing quality, efficiency and customer needs.You'll thrive in this role if you're engaged, curious and always looking for ways to improve.You'll likely have experience in a contact centre or customer service environment and understand the impact great service can have on customer loyalty and business success. Interview Date - 04.09.26 + 07.09.26Start Date - 21.09.26Operational Hours - 09:00-19:15 (8hr Shift) - Monday to Friday Location : - East Midlands Airport Pay Rate : - £15.34 p/h Training - 7 weeks structured training and mentoring process, helping you build confidence and capability from day one. Job Role : - Managing Inbound calls to the business from Worldwide clients handling shipment requestsBuilding rapport with customers and establishing their needsCare about quality and take pride in getting it right first timeLook for opportunities to create effortless customer experiencesUnderstand the value of working efficiently without compromising serviceDeliver a consistent call flow, giving the customer the confidence in the information providedMaximise up selling opportunities whilst ensuring the customer has an informed choiceBe curious and engaged and always looking for ways to improveWork collaboratively and contribute positively to team success Key Skills :Excellent customer service experienceStrong understanding of customer service processesConsistently providing a high level of serviceExcellent communication skills written and verbalAbility to adapt to changeAbility to work as part of a team as well as independentlyExperience of working with MS Word and ExcelPassionate about developing skills and supporting goals and ambitionsTake ownership and accountability for your work This role is subject to 5 Year Compliance and a Clean DBS - it is imperative that each applicant provides support to this process If you have the right skills - Please click Apply, submit your CV to or call