Customer Care Coordinator

Talentmark are recruiting for a Customer Care Coordinator to join a recycling solutions company on a permanent basis.

Salary: Competitive depending on experience.

Location: Onsite based Dungannon, Northern Ireland.

The successful candidate will be responsible for handling customer care tickets through to resolution or escalation, providing efficient operational support and delivering best-in-class service to customers.

Key duties will include:

• Contact customers to clarify issues, provide regular updates on job progress, and deliver excellent service support.
• Book engineer works, maintain and update the master schedule, and report new bookings to line management for review.
• Invoice completed jobs daily, pass processed worksheets for billing, and chase outstanding PO numbers for completed works.
• Ensure Risk Assessments and Method Statements (RAMS) are sent to site and handle the hiring and off hiring of plant equipment.
• Perform other administrative and supportive duties as required by management.

Your Background and Skills:

• Minimum of 1 year of experience in a Customer Service or Administrative role.
• Minimum of 5 GCSEs (or equivalent) including Mathematics and English at Grade C / Grade 4 or above.
• Strong interpersonal and communication skills.
• Excellent attention to detail and accurate data entry skills.

Apply:

It is essential that applicants hold entitlement to work in the UK. Please quote job reference 71640 in all correspondence.