Property Claims Handler

The Business

Our client is a rapidly growing, FCA-regulated loss assessing and property reinstatement business with a straightforward mission: to take the stress out of insurance claims for landlords, letting agents, building managers and homeowners.

When a property is damaged - whether through a flood, an escape of water, a fire or anything in between - they step in and manage the entire process on behalf of their clients. That means everything from initial damage assessment and mitigation through to managing the insurer, instructing contractors, and signing off the finished reinstatement works.

It's a business built on communication, trust, and getting things done properly - and it's growing quickly as a result.

The Opportunity

This is a desk-based Claims Handler role, but don't let that mislead you - you'll be central to how the operation functions. With a field-based team of Loss Assessors and Adjusters out visiting properties across the region, someone needs to be the engine room back at base: keeping claims moving, keeping the team organised, and making sure nothing slips through the cracks.

If you're the kind of person who takes pride in being the one who actually holds things together, this role was written with you in mind.

What You'll Be Doing

• Managing the internal claims system - uploading new instructions promptly and keeping all documentation accurate and up to date
• Proactively managing the diaries and travel logistics for the field-based team, including scheduling client and stakeholder meetings
• Providing thorough administrative support across the claims caseload, maintaining a high standard of organisation and accuracy on every file
• Raising and progressing claims that require low-touch site visits
• Offering internal guidance on policy wording and claims procedures, drawing on your own insurance experience
• Ensuring all compliance documentation - contractor certifications, insurance details, client correspondence - is correctly recorded and maintained
• Supporting FCA compliance reporting and contributing to ad hoc projects as the business grows

Please note: a full DBS check will be required prior to commencing the role.

What We're Looking For

• Demonstrable experience in building insurance claims, either with an insurer, a loss adjusting firm, or another regulated loss assessing practice
• A solid understanding of the UK insurance process, relevant terminology, and the policy life cycle
• IT-literate and detail-orientated - you'll be working through a claims management system where accuracy really matters
• Well organised, proactive, and happy to play a supporting role for a field-based team who are depending on you
• Ideally based within commuting distance of Wakefield, to connect with the core regional team when needed

What's On Offer

• £28,000 - £32,000 basic salary, with the opportunity to earn additional variable income on top
• 30 days annual leave inclusive of bank holidays
• Statutory pension contributions
• Optional childcare salary sacrifice scheme
• 40-hour week, Monday to Friday, with genuine flexibility around how and when you work
• Fully remote working, with access to a shared office facility in Wakefield when needed
• Real opportunity to grow and develop your skills and career as a business with serious momentum continues to expand

Interested?

If you're working in insurance claims and want to be a key part of something that's genuinely going somewhere, I'd like to hear from you - in strict confidence.