Job Description
Enterprise Digital Service Lead
If you'd like to be considered for this opportunity, we encourage you to apply promptly to avoid disappointment as if applications are high the role will close before the closing date given below.
Berkshire
Working pattern: AWE operates a 9-day working fortnight. We will consider flexible working requests so that your work may fit in with your lifestyle. Just let us know your preferred working pattern on your application.
Let us introduce the role
The Enterprise Digital Service Lead is responsible for the day-to-day operation, stability, and performance of enterprise application services across the organisation. This role ensures that critical business applications are reliably run, supported, and continuously improved to meet operational expectations and business needs. Operating within the Platform Services function, the role is central to maintaining service excellence, managing operational risk, and ensuring the smooth running of application services that underpin business operations.
Key Accountabilities:
Operational Service Management: Accountable for the end-to-end operation and support of enterprise application services, ensuring availability, reliability, and performance.
Service Performance and SLAs: Accountable for meeting agreed service levels, performance metrics, and uptime targets across supported applications.
Stakeholder Engagement: Accountable for maintaining strong relationships with business and IT stakeholders to ensure services meet operational needs and expectations.
Continuous Service Improvement: Accountable for identifying and implementing improvements to enhance service efficiency, resilience, and user satisfaction.
Vendor and Partner Oversight: Accountable for managing third-party support partners and ensuring operational obligations and SLAs are met.
Governance and Compliance: Accountable for ensuring all application services operate in line with ITSM processes, security policies, and governance frameworks.
Team Leadership and Development: Accountable for leading, coaching, and developing a team of application support professionals to deliver high-quality operational services.
Health, Safety, Security and Quality: Accountable for upholding high standards in safety, security, and quality across all areas of responsibility.
Key Responsibilities:
Lead the operational delivery and support of enterprise application services across the organisation.
Manage direct reports responsible for specific application areas and ensure effective day-to-day operations.
Monitor and optimise application performance, availability, and incident response.
Act as the senior escalation point for application-related incidents and service disruptions.
Collaborate with business and DSandC stakeholders to understand operational demand and manage service expectations.
Ensure services are delivered in accordance with agreed SLAs, KPIs, and operational standards.
Drive root cause analysis and problem management to prevent recurring incidents and improve service stability.
Monitor vendor performance and ensure third-party services meet contractual and operational obligations.
Work closely with the Change function to ensure smooth transition of new or updated services into live operations.
Contribute to budget planning, forecasting, and cost optimisation for application operations.
Ensure all services operate in line with organisational security, compliance, and risk management requirements.
Undertake other duties as reasonably required by line management.
Some reasons we think you'll love it here:
AWE has a wide range of benefits to suit you. These include:
9-day working fortnight - meaning you get every other Friday off work, in addition to 270 hours of annual leave.
Market leading contributory pension scheme (we will pay between 9% and 13% of your pensionable pay depending on your contributions).
Family friendly policies: Maternity Leave - 39 Weeks Full Pay and Paternity Leave - 4 Weeks Full Pay.
Opportunities for Professional Career Development including funding for annual membership of a relevant professional body.
Employee Assistance Programme and Occupational Health Services.
Life Assurance (4 x annual salary).
Discounts - access to savings on a wide range of everyday spending.
Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring.
The 'Working at AWE' page on our website is where you can find full details in the 'AWE Benefits Guide'.
All candidates must be willing and able to obtain and maintain the security clearance required for the role.
Next steps:
Everyone who works at AWE brings unique skills and perspectives to the table. We recognise that great people don't always 'tick every box'. That's why we focus on your potential, your fit with our values, your transferable skills as well as your experience. Even if you don't meet every point above, but you feel that this role and AWE are a great fit for you, please go ahead and apply, we'd love to receive your application.
