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Job Title: Manufacturing Systems Analyst - Night Shift Location: Leicester (Onsite) Contract Duration: 6 months (Initial) Role Overview: We are looking for a Manufacturing Systems Analyst to provide on-site IT support within a production-critical environment, ensuring continuity across manufacturing and logistics operations. This role will act as the "boots on the ground" night shift presence, delivering a high-quality, responsive ("white glove") IT support service, owning incidents through to resolution and coordinating with wider IT and vendor teams where required. Scope of Work: On-site IT support across production lines and logistics systems Troubleshooting across end-user devices, networks, and plant systems Ownership of incidents through to resolution or coordinated escalation Acting as the single point of contact for shopfloor and plant operations during shift Coordination with application, infrastructure, and third-party support teams Support minor changes, deployments, and continuous improvement activities Operate in a production-critical environment where system downtime directly impacts output Required Experience: Proven experience in IT support within a manufacturing/factory/shop-floor environment Strong skills across PC/end-user support and troubleshooting Solid understanding of network fundamentals (LAN/WAN) Experience supporting production or manufacturing systems (MES/shop-floor systems) Ability to manage and own incidents end-to-end, including coordination with wider teams Comfortable working onsite in a shift-based/night environment Strong communication skills with the ability to engage both technical teams and operational staff If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.

Service Desk Analyst Shifts operating between 8am-6pm We are looking for a proactive and customer-focused IT Service Desk Analyst to join their IT Service Desk team. You will play a key role in supporting business operations by delivering high-quality technical support, fulfilling IT service requests, and contributing to a range of technical and business projects. This is an excellent opportunity for an experienced IT support professional who enjoys working in a fast-paced environment, managing priorities effectively, and helping to drive continuous improvement across IT services. Key Responsibilities Provide first- and second-line technical support, ensuring incidents and service requests are prioritised and resolved in line with agreed SLAs. Accurately log support calls and update actions to agreed standards. Manage high-priority incidents and coordinate communication and resolution activities. Ensure compliance with IT security policies and procedures, escalating any breaches as appropriate. Follow established change control processes. Liaise with third-party suppliers to resolve issues and deliver services. Manage the full life cycle of end-user computing devices, including procurement, build, deployment, maintenance, upgrades, and secure disposal. Help ensure adequate Service Desk coverage during supported business hours. Participate in IT projects and service improvement initiatives. Provide remote support to users across multiple office locations. Monitor infrastructure status and performance to identify and resolve issues proactively. Create and maintain documentation for IT systems, processes, and procedures. Stay up to date with emerging technologies and industry best practices. Identify opportunities to reduce errors, improve efficiency, and lower operational costs. Essential Previous experience in an IT support or Service Desk role. Working knowledge of: Microsoft Windows and Microsoft 365 Windows Server (2016, 2019, 2022) Windows 10 and Windows 11 Networking concepts including TCP/IP, routing, DNS, and DHCP iOS devices Sound knowledge of computer hardware and troubleshooting techniques. Strong customer service and communication skills. Ability to manage multiple priorities and work effectively under pressure. Excellent documentation and organisational skills. Desirable Experience supporting IT systems within a regulated or financial services environment. Service Desk Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

A career without limits As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris. This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues. So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make. We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways, the sky is never the limit. The role Product Analyst As a Product Analyst within Operations Decision Support, you'll play a key role in driving product success by using data, user insight and technical understanding to shape product decisions and measure impact. This is a hands-on role embedded within the product team. You'll work closely with Product Managers, engineers, UX and system integrators, owning discovery, backlog shaping and continuous optimisation to ensure digital tools and systems deliver measurable business value. What you'll do Apply product discovery and delivery techniques such as workshops, rapid prototyping and iterative feedback to understand user and business needs Lead discovery using technical feasibility analysis and proof-of-concept work, engaging architects and data specialists early to shape scalable solutions Independently develop clear user stories and acceptance criteria aligned to product goals and outcomes Translate technical architecture, API contracts and data flows into clear delivery requirements Collaborate closely with Product Managers, engineering leads, UX and system integrators to deliver end-to-end solutions Coordinate end-to-end testing of product features across integrated systems Analyse product performance, user behaviour and market trends to inform prioritisation and improvement Build strong relationships with stakeholders to support testing, validation and feedback loops Monitor and support product enhancements and fixes, ensuring alignment with design direction and architecture standards Oversee technical scalability and integration readiness for product releases Apply agile and waterfall methodologies as appropriate across the product lifecycle Support backlog refinement, release planning and continuous improvement of product processes Ensure robust documentation and knowledge transfer for ongoing support and future development Define and track product KPIs, delivering insights that drive decisions and measurable impact Independently create clear product decks communicating product overview, roadmap and delivery set-up What you'll bring to British Airways Strong hands-on experience working within digital product teams Confidence engaging with technical detail, including APIs, data flows and system integrations Ability to work closely with engineers and lead technical backlog refinement Strong analytical mindset with comfort working with data and data technologies Clear, structured communicator able to translate complexity into actionable insight Proactive, independent approach with strong ownership and accountability Collaborative mindset and resilience in fast-moving delivery environments Your experience Experience defining technical requirements for digital products in a technical department / company (Essential) 2-4 years of top-tier consulting or product in MANGO (required) Numeric Degree in Computer Science, Engineering, Mathematics, Sciences or equivalent (Required) Knowledge of Operations departments (Desirable) Knowledge of Data products; Data cloud solutions AWS, snowflake, or critical systems (Desirable) Demonstrated success in agile product engineering delivery(Desirable) Project Management accreditation (Desirable) Experience with performance monitoring and observability tools (e.g., Datadog) What we offer We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family. At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don't expect our people to either. Inclusion & Diversity At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.

IT Operations Manager Bradford + Hybrid Up to 60,000 Your new role To take day-to-day ownership of our IT services and infrastructure, lead the helpdesk team, and play an active role in driving how we use AI and automation to work smarter. Working in conjunction with the IT Director on our broader IT, AI and data strategies. Responsibilities Responsible for the reliable, day-to-day running of IT services across both sites - infrastructure, cloud platforms, applications, telephony and end-user computing - with overall accountability for service health, capacity and major incident escalation. Day-to-day supervision of the IT Helpdesk Analysts, setting clear priorities, quality assurance, day-to-day workload management, appraisals and performance management. Manage the operational health of our Azure-based infrastructure alongside Microsoft 365 platforms, keeping platforms patched, monitored, documented and secure, and contributing to infrastructure projects as they arise Oversee availability and supplier coordination for our core legal systems, including our Practice Management System (Partner for Windows) and Document Management System (NetDocuments). Work with the IT Director to identify and deliver AI and automation opportunities across the firm. Operational ownership of our cyber security and data security provisions including Cyber Essentials Plus, access management, patching, backup and DR. Work with the IT Director, MSP and specialist suppliers to keep the firm secure and compliant. Manage supplier and MSP relationships day-to-day, holding partners to SLAs and feeding into renewal and procurement decisions. Maintain IT policies and procedures current, relevant and auditable, escalating concerns to the IT Director promptly. Experience needed Experience in an IT operations or IT management role, ideally within professional or regulated services and with a commercial mindset. Experience of managing people, capable of flexing and adapting their style in order to get the best from their team members. Working knowledge of Microsoft-centric environments: Azure, Intune, Entra ID and Microsoft 365. Experience with Power Automate and a genuine interest in AI and automation. The ability to present complex technical information clearly to non-technical stakeholders Experience managing third-party suppliers and MSP relationships Proven ability to use ITSM tools and good service management practices to support reliable, customer-focused IT services. Understanding of cybersecurity fundamentals, including experience with Cyber Essentials or similar. Open and collaborative style of working, fostering trust and reassurance in others. An ambitious and innovative mindset. Experience with Microsoft Copilot Studio or similar agentic AI/automation platforms Working knowledge of Microsoft 365 Copilot and how to drive value from it in a business context Previous experience of using Partner for Windows (P4W) and/or NetDocuments or similar case management systems. An approachable, friendly and open style of working, with the ability to build and maintain relationships with colleagues. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Treasury Analyst - Cash Management Focus - Rapidly growing Insurance company We are partnering with a rapidly growing insurance company, which is one of the largest and most experienced in their niche market with offices across Europe, Asia, North America and Australia. This role has been created due to recent growth and is a business that truly values the Treasury Function and you will be supporting the strategic direction of the business while maintaining day-to-day operations. They are seeking a highly motivated individual to join the Treasury team to carry out global treasury operations processes and support strategic projects. This role will report to the Treasury Manager in overseeing activities related to the cash management and banking-related services for the Group Companies. This includes responsibility for managing cash positions and ensuring the availability of adequate funds to meet plans and obligations, while ensuring accurate and timely transmission of cash payments and receipts. Key Responsibilities Execute domestic and cross-border payments in line with approved processes, internal controls, and delegated authorities. Process multicurrency bank transactions accurately and on time, ensuring compliance with local regulatory and banking requirements. Maintain bank account signatory lists and support bank account administration activities. Support daily cash positioning across group entities, including monitoring balances and movements across bank accounts and currencies. Assist in the preparation of short-term cash forecasts to support liquidity planning and operational funding requirements. Escalate potential cash shortfalls or timing issues to senior treasury team members in a timely manner. Prepare monthly bank reconciliations and investigate reconciling items, working with internal stakeholders to resolve discrepancies. Adhere to treasury policies, procedures, and internal control requirements in day-to-day activities. Support updates to treasury process documentation and control evidence as required. Assist with the preparation of regular treasury management information, including cash, liquidity, and banking metrics. Support month-end and audit processes by providing required treasury data, reconciliations, and supporting documentation. Liaise with internal finance, tax, and operational teams to ensure smooth execution of treasury activities. Support the execution and settlement of foreign exchange transactions in accordance with approved processes and instructions Maintain accurate records of FX trades and settlements for reporting and audit purposes. Support with the end-to-end Company Credit Card process, including administration of existing and new cards under the guidance of senior team members. Support treasury-related projects and transformation initiatives under the guidance of senior team members. Undertake ad-hoc treasury analysis and tasks as required to support the wider finance function. Maintain high standards of accuracy, documentation, and timeliness across all treasury activities. Qualifications and Experience Previous Treasury experience High level of attention to detail, with the ability to deliver accurate, high-quality work within agreed deadlines. Well-organised and able to prioritise tasks effectively in an environment with competing deadlines and changing priorities. Proactive and adaptable, with the ability to operate effectively in a fast-paced and evolving treasury or finance function. Comfortable working across multiple stakeholders, functions, and time zones, demonstrating professionalism and responsiveness. Strong written and verbal communication skills, with the ability to convey information in a clear, concise, and practical manner. Collaborative team player who builds and maintains effective working relationships across the organisation. Willingness to learn, develop, and take on increasing responsibility over time, with an openness to feedback and continuous improvement. Demonstrates a constructive mindset, with the confidence to question processes and suggest improvements in a professional and considered manner. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

Senior Analyst - Insurance Your new company You'll be joining a well-established, highly respected organisation operating within the insurance and financial services sector. The business is known for its specialist expertise, strong market presence and commitment to high technical and governance standards. With continued growth and investment in its finance function, the company offers a stable yet progressive environment where high performers can develop their careers. Your new role This is a senior analytical role within the finance operations function, with ownership of the revenue control remit. You will play a key role in ensuring the accuracy and integrity of financial reporting, working closely with senior stakeholders across the business. Key responsibilities include: Owning and delivering the month-end close for revenue control Full responsibility for the balance sheet and P&L related to revenue streams Leading the audit engagement for revenue, acting as the primary technical contact Supporting improvements to reporting and controls, with exposure to data and insight tools Potential line management responsibilities as the team evolves Financial modelling Finance business partnering with different stakeholders What you'll need to succeed To be successful in this role, you'll be an ACA-qualified accountant with a strong foundation gained in practice, alongside experience working in an industry environment. Exposure to insurance or financial services is essential, either through sector-specific clients in practice or direct industry experience. Experience with Power BI or similar tools is advantageous, but not essential. What you'll get in return In return, you'll join a growing finance function in a role with genuine ownership and future progression. The business offers a competitive salary of up to £75,000, alongside a comprehensive benefits package and bonus. Hybrid working is supported, with offices based in the City of London, and the culture combines professionalism with collaboration and development. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

Interim Financial Reporting & BI Analyst role in Leeds, £400 - £500 per day Outside IR35 Financial Reporting & BI Analyst Power BI expertise essential Interim Leeds (3 days office-based) 6 Months +£400 - £500 per day Outside IR35 Your new companyOur client is a fast-growing UK manufacturing business, operating in a production-led environment and currently going through a period of continued growth and transformation. Following the recent implementation of a new ERP system, the business is investing in its finance and data capability to support better insight and decision-making. This is an exciting time to join a company where data, reporting and analysis are becoming central to how the finance function supports the wider business. Your new roleThis is a newly created, interim role and a key hire within the finance function.You will sit at the intersection of finance, data and operations, taking ownership of Power BI reporting, dashboard development and business insight. The role is hands-on and autonomous, with responsibility for building and delivering high-quality reporting that supports financial performance and operational decision-making. Duties include: Designing, building and owning Power BI dashboards and reportsTurning ERP and production data into clear, actionable insightBuild and maintain robust data models to support reporting and forecastingDevelop self-service reportingWork closely with Finance, Commercial and Operational teams to define reporting requirementsSupport pricing, margin improvement, cost analysis and FP&A activitiesSupporting margin, cost and performance analysisWorking with stakeholders to define reporting requirementsPartnering with external consultants supporting BI and data developmentEnabling users across the business to access and interpret reporting What you'll need to succeedPower BI dashboard and report creation is central to this role. You will be responsible for designing, building and owning high-quality Power BI reporting that supports financial, operational and commercial decision-making across the business. This role requires a confident, hands-on analyst who combines strong technical capability with a solid finance background and the ability to translate data into meaningful insight. Strong, hands-on experience building Power BI reports and dashboards end to endProven capability in data modelling to support robust, scalable reportingA finance background (qualified, part-qualified or QBE)Solid understanding of margins, costs and performance driversExperience working with ERP-based dataExposure to manufacturing or production environments, including stock or WIPCollaborative, proactive and comfortable working cross-functionally with finance and non-finance teamsAbility to work independently and take ownership of reporting outputsConfidence explaining what the data means and how it supports business decisionsExposure to data warehousing environments desirable What you'll get in returnThis is an excellent opportunity to join a growing organisation at an exciting point in its development. The role offers real ownership, visibility and the chance to make a meaningful impact within the finance function, using modern reporting tools to support business decision-making. A competitive daily rate from £400 - £500 outside IR35 and benefits packageHybrid working, with an office-based presence requiredAn opportunity to play an integral role in the finance functionOwnership and influence across reporting and analyticsExposure to senior stakeholders and operational decision-makingModern tooling, with Power BI at the coreClear scope to grow with the business #

Techunite is proud to be working with a growing and dynamic organisation to recruit for a Senior IT Support Engineer / Service Desk Lead . This is a key role within the service desk team, ideal for someone with strong technical expertise who's ready to step into a leadership-focused position. Office based full time. This opportunity is perfect for a technically hands-on individual who enjoys mentoring others, improving processes, and playing a crucial role in service delivery. You'll take ownership of day-to-day operations on the service desk, guide and support your team, and act as the main escalation point for more complex technical issues. In addition to the core support responsibilities, this role offers a clear development path into an IT Service Manager (ITSM) role as the business continues to scale. It's a great fit for someone with ambition to grow into a more strategic, business-facing position over time. Key Responsibilities Act as the primary escalation point for complex technical issues, providing expert-level support and guidance - Diagnose, troubleshoot and resolve Level 1/2 support Lead the day-to-day operations of the service desk, balancing hands-on technical work with team management. Proactively monitor and maintain client systems to ensure minimal disruption and high service availability. Maintain and improve internal documentation, including ticket notes, SOPs, and knowledge base articles. Support junior team members through coaching and mentorship. Plan and prioritise workload across the team to ensure SLAs are consistently met. Skills & Experience Required Minimum of 5 years' experience in IT support, including at least 2 years in a senior or escalation-level role. Strong knowledge of: Windows and MacOS operating systems Windows Server and Microsoft 365 Networking fundamentals and endpoint management Previous experience in a Managed Service Provider (MSP) environment is highly desirable as well as Autotask PSA. Demonstrated ability to mentor, support, and develop junior staff. Strong communication skills and the ability to manage customer expectations effectively. Relevant Microsoft certifications (MCP, Modern Desktop Administrator, 365 Fundamentals) are a plus. Perks and Benefits: 21 days holiday (increase with year of service) Christmas Bonus Monthly drinks budget Tech budget Training and development opportunities - fully funding official certification, giving time of during working week to complete training, paid time to complete certifications Dog friendly office Entrepreneurial Operating System - a culture built on trust, collaboration, and client-focused excellence, Why Apply Through Techunite? At Techunite, we specialise in connecting top tech talent with the right opportunities. We work closely with our clients to ensure the best match-not just technically, but culturally too. If you're ready to take the next step in your IT career, we're here to support you every step of the way. Apply now to learn more or contact the Techunite team for a confidential chat about your next move.

Service Desk Analyst - Caerphilly - 24,785 + benefits We're working with a growing organisation looking to appoint an Service Desk Analyst to join their Cardiff-based support team. This role will see you providing 1st line technical support to users across a global business, supporting Microsoft 365 environments, troubleshooting hardware and software issues, and ensuring excellent customer service across the IT function. You'll be joining a collaborative IT team with exposure to a wide range of technologies and the opportunity to develop your technical skills further. Key Responsibilities Provide 1st line IT support via phone, email and face-to-face Log and manage incidents through the ticketing system Support Microsoft 365 applications and company hardware/software Escalate complex issues where required Support new starter onboarding and inductions Work within agreed SLAs and ITIL best practice Experience Required Previous IT support or helpdesk experience Knowledge of Microsoft 365 Strong communication and customer service skills Experience working with ticketing systems ITIL Foundation desirable What's on Offer Supportive team environment Career development opportunities Exposure to global IT operations Hybrid/flexible working opportunities where applicable To apply or find out more, please get in touch.

Billing Analyst Job Summary We are seeking a detail-oriented Telecoms/IT Billing Specialist/Administrator to join our team. You will be responsible for managing the end-to-end billing process-importing data, resolving rejected records, entering new records, and ensuring invoices are accurate and delivered on time. This role requires strong analytical, communication, and problem-solving skills, alongside experience with billing systems and telecoms technologies. You will also play a key role in supporting customers by resolving billing queries effectively. Key Responsibilities Billing Operations: Manage the full billing cycle, including invoice generation, validation, and distribution. Query Resolution: Address customer billing inquiries via phone, email, and other channels, ensuring prompt and accurate resolution. Data Management: Enter and maintain accurate billing records within the aBILLity Billing Platform. Skills & Qualifications Excel Proficiency: Advanced Excel knowledge, including Pivot Tables and VLOOKUPs. Technical Skills: Proficiency in billing software/systems; understanding of telecoms infrastructure and services. Analytical Skills: Ability to analyse data, identify discrepancies, and resolve billing issues. Communication: Excellent verbal and written communication skills for liaising with customers and colleagues. Problem-Solving: Strong ability to investigate and resolve complex billing queries. Administrative Skills: Proven experience in administrative tasks related to billing and data management. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Strategic Supply Chain & Operations Analyst Aerospace & Defence Engineering Uxbridge, UK (Hybrid after probation) An outstanding opportunity has arisen to join a highly respected aerospace and defence engineering organisation operating at the forefront of complex, high-precision manufacturing. This is a highly visible and strategically important role working directly alongside senior leadership within the Sourcing & Supply Chain function. We are looking for an exceptional analyst, someone who can absorb complex operational, engineering and supply chain information, identify what really matters, and turn it into clear, actionable insight that drives business decisions. This is not a traditional reporting role. You will act as a key operational and analytical partner to leadership, helping shape decisions across supply chain performance, sourcing strategy, operational improvement and business execution within a technically complex manufacturing environment. The successful candidate will: Analyse complex operational, sourcing and supply chain data to support strategic decision-making Translate technical discussions, operational challenges and supplier issues into concise executive summaries, business cases and decision-ready recommendations Identify root causes behind delivery, quality and supply chain performance issues and help drive measurable improvements Support strategic sourcing initiatives, supplier performance reviews and operational improvement programmes Develop high-quality leadership materials, briefing packs and executive presentations Track risks, dependencies and delivery progress across key operational and sourcing initiatives Conduct market, supplier and operational analysis to support evidence-based decision making Work cross-functionally with Engineering, Operations, Quality and Supply Chain teams within a fast-paced manufacturing environment Help improve reporting workflows, operational visibility and data quality using advanced analytical and AI-enabled tools We're particularly interested in individuals with experience within: Aerospace, defence, engineering or advanced manufacturing environments Supply chain, sourcing, procurement or operational performance functions Complex data analysis, operational reporting or executive decision support Continuous improvement, root cause analysis or operational problem solving ERP systems and advanced Excel-based analysis The ideal candidate will combine: Strong analytical and structured thinking capability Excellent communication and presentation skills Commercial awareness and operational understanding The ability to influence stakeholders and operate at senior leadership level A proactive, solutions-focused mindset This role offers: Significant exposure to senior leadership A highly technical and operationally complex environment Real business influence and visibility Long-term career development within a world-class engineering organisation Meaningful, high-impact work What's on offer Excellent salary + benefits 9% non-contributory pension Early finish Fridays Healthcare + development plan 25 days holiday + option to buy more If you're looking for a role where you can combine operational insight, analytical capability and strategic influence within a highly respected engineering organisation apply now with your full CV details.

We are seeking an experienced Customer Support Operations Manager to lead an assigned team of support analysts and optimise support operations. This role is responsible for developing team capability, ensuring strong technical and product understanding, and driving operational excellence to improve customer outcomes. The Customer Support Operations Manager plays a key role in shaping the support organisation's culture, fostering collaboration within the team and across functions, and proactively identifying and removing obstacles that impact team performance and customer experience. The role focuses on leadership, performance management, mentoring, and continuous improvement while operating in a customer-centric, outcome-driven environment. A Day in The Life Typically Includes Leadership & Team Management Lead, motivate, and coach a team of approximately 10 Support Analysts Set clear expectations and goals aligned with organisational objectives Conduct regular performance evaluations and provide constructive, actionable feedback Support career development through coaching, mentoring, and development planning Foster a positive, collaborative, and inclusive team culture Drive engagement and motivation by recognising achievements and individual contributions Ensure team members have the required training, knowledge, and enablement to succeed Contribute to shaping the culture of the Support organisation in line with wider company goals Process Improvement, Technical & Product Knowledge Maintain and continuously develop a solid understanding of technical and product environments Ensure the team has the appropriate technical and product knowledge to address customer needs effectively Identify, analyse, and implement improvements to support processes to enhance efficiency and effectiveness Develop, document, and maintain standard operating procedures (SOPs) and workflows Monitor key performance indicators (KPIs) and identify trends or areas requiring improvement Team & Customer Experience Collaborate closely across the Support organisation and with Product Development, Cloud Operations, and other key stakeholders Proactively identify recurring issues, systemic problems, and operational blockers Ensure the team is equipped to manage customer issues efficiently and effectively Monitor customer feedback and drive continuous improvement in customer experience Implement strategies to improve support effectiveness, customer satisfaction, and retention Reporting & Analysis Produce regular reports on support operations performance and key metrics Analyse data to identify trends, risks, and improvement opportunities Take a proactive, data-driven approach to issue identification and resolution Present insights, findings, and recommendations to senior management Plan Management Develop and manage the support operations plan for the assigned team Monitor expenses and ensure adherence to agreed plans and budgets Basic Qualifications Proven experience in Customer Support or Operations Management Demonstrated leadership and people management capability Strong analytical, problem-solving, and troubleshooting skills Excellent communication and interpersonal skills Experience working with customer support tools and technologies Preferred Qualifications Experience working in a high-growth, fast-paced, global environment Experience with data analysis and reporting tools Knowledge of ERP systems, Cloud technologies , or technical support environments Domain knowledge in Supply Chain, Manufacturing, or Warehouse Management Understanding of industry best practices in customer support operations Experience with project management methodologies Bachelor's degree in a relevant field or equivalent practical experience About Infor Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next. Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. Our Values At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees. Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section. Fraud Awareness We have been made aware of unauthorized individuals posing as Infor recruiters, including some who have made fraudulent offers of employment. Please read our guidelines and protect yourself from recruitment scams.

Business Systems Analyst - Cardiff (Hybrid) - £40,000 - £50,000 Job Profile Yolk Recruitment are supporting an ambitious and growing international business in Cardiff with the hire of a Business Systems Analyst. This is a brilliant opportunity for someone who enjoys improving how businesses operate through smarter systems, better processes, and practical use of AI. The business is entering a major growth phase and investing heavily in how technology supports its operations. They are looking for someone who can assess how the business currently uses its systems, identify where improvements can be made, and help introduce better ways of working across teams. This is a business-facing technology role focused on optimisation, adoption and efficiency. If you enjoy solving operational problems, improving systems, and exploring how AI can reduce manual workload and improve reporting, this will be a strong fit. What you'll be doing: Gather requirements from teams across the business to understand operational challenges and opportunities Review current systems and technologies including HubSpot and identify areas for improvement Improve how teams use existing tools to maximise value and efficiency Identify manual or repetitive processes that can be streamlined using AI and automation tools Support the rollout and adoption of new digital tools across the business Improve reporting processes and help teams access better business insight Work closely with external technology partners and internal stakeholders Help shape how the business uses AI in practical, commercial ways What we're looking for: Experience in a Business Analyst, Systems Analyst, Digital Transformation or Technology Operations role Strong experience gathering business requirements and improving business processes Exposure to CRM platforms such as HubSpot Strong interest in AI and how it can be used to improve operational efficiency Experience with workflow automation tools is highly beneficial Strong stakeholder communication skills Commercial mindset with a practical approach to problem solving Why apply? This is an opportunity to join a business at an exciting point of growth and play a key role in how it evolves operationally through better systems, better processes and practical AI adoption. It's a chance to build real ownership, influence internal change, and shape how technology supports the wider business. If you're naturally curious, solutions-focused, and enjoy making things work better, we'd love to hear from you.

Job Title: Volunteer Support & Systems Manager Location: MSSC NSC, 200B Lambeth Road, London, SE1 7JY (Hybrid Working) Salary: £40,000 to £42,000 gross per annum, depending on experience Job type: Full time, permanent Closing Date: Monday 25th May 2026. Assessment Day: Tuesday 2nd June 2026. Are you looking for a new opportunity supporting volunteers to give their best? The Marine Society & Sea Cadets (MSSC) is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with the Marine Society. Working with our staff, cadets, and volunteers, we have built a vision and five-year strategy to take us forward and further improve the astounding contribution already made through our work to the lives of thousands of young people and seafarers, while fully supporting our volunteers who are vital to our success. We are seeking a Volunteer Support & Systems Manager to lead the development and maintenance of automated workflows used within the Volunteer Support Team. The role is responsible for ensuring the smooth running of the Volunteer Support function including overseeing the day-to-day administration of key volunteer processes. The postholder will also line manage the Volunteer Support Officers who act as the first point of contact to volunteers in assisting with these processes and wider administration. About the role: The purpose of the Volunteer Support & Systems Manager is to ensure the smooth and efficient running of the Volunteer Support function by ensuring that automated workflows are well maintained and continuously improved. This includes the onboarding process for new volunteers, management of mandatory training requirements of existing volunteers and volunteer record management through processing promotions transfers and leavers. The role also provides effective line management to a team of Volunteer Support Officers, supporting them to deliver a high quality of administrative support to volunteers to assist them with these processes. Responsibilities: To oversee the efficient operation, maintenance and continuous improvement of all Volunteer Support automated workflows To develop clear and effective guidance, to help volunteers access and use the various Volunteer Support digital systems To line manage and support the Volunteer Support Team based at the MSSC Support Centre, empowering the team to deliver effective and consistent support to volunteers To functionally manage and support the Area Volunteer Support Team based across the 6 Area Offices, empowering them to deliver effective and consistent support to volunteers To manage the "Safer Recruitment" and adverse disclosure process for volunteers, in line with MSSC policy, ensuring that criminal records checks are dealt with in a timely and appropriate manner To work with the Head of Volunteering to review MSSC volunteering policies, monitoring their appropriateness and effectiveness, making recommendations for changes as necessary To support the Head of Volunteering with the successful implementation of MSSC's volunteer strategy and other national tasks To work with Volunteer Support Officers to develop systems and processes for managing the Volunteer Support workload and monitoring delivery standards To work closely with other stakeholders, maintaining excellent working relationships across departments to ensure consistency and best practice for our volunteers. Requirements: Experience of leading the development and maintenance of digital volunteer management/ communication systems Experience of creating and maintaining complex automated workflows Experience of overseeing the administrative functions of a CRM system Experience of implementing, managing reviewing and refining administrative processes Experience developing processes which are targeted at both internal and external audiences Experience of leading projects manging change with various stakeholders If you are interested in this role, please apply now! Benefits: 25 days annual leave per annum, increasing with length of service Hybrid working for many roles Volunteering Leave Life assurance (4x salary) Private medical insurance Generous pension (employer contribution up to 10%) Cycle to work scheme Access to the Marine Society Digital Library Wellbeing portal and EAP with 121 counselling Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: Volunteer Coordinator, Volunteer Development Officer, Volunteer Resources Manager, CRM Administrator, Business Support Manager, Service Delivery Manager, Operations Manager (Charity Sector), or Process Improvement Analyst, may also be considered for this role.

At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies. We partner with M&G to support their contingent recruitment processes. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed. On behalf of M&G, AMS are looking for a Business Analyst Life- Financial Crime based in Edinburgh/ London for an initial 6- month contract . It is a hybrid model. We will consider flexible working arrangements for any of our roles and also offer workplace accommodations to ensure you have what you need to effectively deliver in your role. Purpose of the role: The Business Analyst will support the delivery of the Framework Implementation workstream within the Financial Crime Enhancement Programme (FCEP) for the Life Business. This workstream focuses on embedding enhanced financial crime frameworks, including governance, risk appetite, policies, standards, and MI reporting, to strengthen the organisation's control environment and meet regulatory expectations. The role involves gathering and analysing requirements, designing solutions, and supporting implementation activities to ensure frameworks are effectively integrated across the business. The BA will work closely with Programme Managers, the Financial Crime team, Compliance, Risk, and Operations teams to translate strategic objectives into actionable deliverables. What you'll do: Analyse current frameworks and identify gaps against regulatory requirements and best practice. Produce high-quality gap analysis outputs, business requirements documents and process maps Support solution design and implementation planning for framework enhancements. Facilitate workshops with stakeholders to validate requirements and ensure alignment across 1LoD and 2LoD. Collaborate with Financial Crime team, Compliance, Risk, and Operations teams to embed frameworks into BAU processes. Provide input into programme governance packs and steering committee updates. Assist with planning and execution for framework-related changes. Maintain RAID for BA-related risks and issues. Support other FCEP workstreams as required to meet programme priorities. The skills you'll need: Strong analytical skills with ability to interpret data and regulatory requirements. Expertise in requirements elicitation, process mapping, and solution design. Ability to manage ambiguity and conflicting stakeholder priorities. Excellent stakeholder engagement and communication skills e.g. comfortable discussing Financial Crime requirements with senior business stakeholders Comfortable working in Agile, Waterfall, and hybrid environments. Able to own deliverables with minimum supervision. Significant experience delivering across the full project lifecycle in regulatory or financial crime programmes. Experience conducting gap analysis between current (as-is) and target (to-be) states Skilled in facilitating workshops and producing high-quality analysis artefacts. Experience and knowledge of Financial Services Life and pensions products and practices. Next steps We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

Financial Analyst - Strong Modelling Focus Up to £50,000 DOE Manchester City Centre based - 4 days on-site following initial training I'm delighted to be exclusively partnered with a leading property development company who are based in beautiful offices in Manchester City Centre. My client are seeking a Financial Analyst with a strong foundation in modelling and an Excel expert! As a Financial Analyst, you will play a key role in supporting investment decisions and project delivery through detailed financial analysis and modelling. You will work closely with senior management, development teams, and external stakeholders to evaluate new opportunities and monitor ongoing project performance. Key Responsibilities: Develop and maintain complex financial models for new and existing property developments Conduct investment appraisals, feasibility studies, and scenario analysis Support budgeting, forecasting, and cash flow management across multiple projects Analyse financial performance and provide clear insights to senior stakeholders Assist in preparing reports for investors, lenders, and internal committees Monitor market trends and provide strategic recommendations About You: Proven experience in a financial analyst or similar role Advanced Excel skills (including complex formulas, data analysis, and financial modelling) Strong financial modelling experience, with attention to detail and accuracy Excellent analytical and problem-solving skills Ability to communicate financial concepts clearly to non-financial stakeholders Professional qualifications (ACA, ACCA, CFA) A brilliant opportunity to join a well-regarded and exciting Manchester property business. Apply now for immediate consideration! Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

Deutsche Bank is a global banking business with strong roots in Germany and operations in over 70 countries. Their large but focused footprint gives an established position in Europe plus a significant presence in the Americas and Asia Pacific. There are four business divisions: the Corporate Bank, the Investment Bank, the Private Bank and the Asset Manager DWS. There are also a number of highly skilled functions performing key management tasks. 'Together we're sharing new perspectives and transforming what it means to be a bank.' AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies. We partner with Deutsche Bank to support their contingent recruitment processes. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed. On behalf of Deutsche Bank, we are looking for a UK Corporate Broking Investor Relations Lead for an initial 6-12 month contract based in the banks London offices, on a hybrid working pattern of 3 days in the office and 2 from home. Job description - the role Purpose of the role: Responsibility for corporate clients and non-clients IR service as assigned by the Co-Heads of Investor Relations What you'll do: Roadshows Establish and maintain relationships with corporate clients and institutional investors Develop & implement investor relations programs/IR planners for corporate clients Roadshow planning (i.e. agree dates with corporates) Focused investor targeting Institutional access-arrange and organise institutional roadshows, Capital Markets Days/Investor Events and site visits following corporate results/announcements/as agreed per the IR Programme wherever the location Keep corporate clients regularly updated regarding institutional meetings and ensure that relevant internal colleagues are informed of this too Liaison with other advisors & PR companies as appropriate Liaise with corporate clients regarding presentation materials Assist in the preparation of communication material as necessary Preparation of institutional profile documents Hosting salesforce presentations and institutional lunches Marketing Proactively agree with corporate broker/investment banker the investor contact programme for target clients Organise institutional meetings/roadshow/business days & site visits as required Accompanying corporate clients to institutional meetings/site visits as required Attending pitches, salesforce presentations and institutional lunches Shareholder Analysis & Market Analysis Reports Assist and oversee the production of shareholder analysis and market analysis reports Respond to shareholder analysis queries Conferences Planning and execution of sector conferences Collate and compile invite & attendee lists Liaise with relevant analysts and sales regarding the conference programme Inform and update necessary corporates regarding all aspects of their presentation and conference programme/schedule Production of conference packs (i.e. speaker biographies and company profiles etc) and presentation material Represent Deutsche Numis and welcome all presenters & delegates Internal Assist in the organisation of AGM's and analyst presentations Attending AGM's and analyst presentations when necessary Proxy chasing if necessary Attend sector meetings as necessary Answering corporate queries on share price/market Keep Deutsche Numis investment banking teams fully informed Updating Deutsche Numis systems & investor relations databases The skills you'll need: Prior experience in C orporate Investor Relations or a closely related corporate access role Experience liaising with C-suite and senior corporate stakeholders Strong understanding of I nstitutional Investors Proven attention to detail (critical to success in the role) Comfortable managing and handling multiple corporate clients Exposure to roadshows and investor events (organisation and execution) Confidence engaging with investors and senior internal stakeholders Deutsche Bank's Values Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer. We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs, and generations and are committed to providing a working environment free from harassment, discrimination and retaliation. This client will only accept workers operating via a PAYE engagement model. AMS's payroll service is in partnership with Giant, we have worked with them for many years and have good processes in place to ensure you get the best service. AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.

Hays are working with a great local employer to recruit a Senior Finance Analyst on a permanent basis. Your new company You'll be joining a forward thinking organisation with a strong purpose and a commitment to delivering high quality financial insight across its operations. The business is known for its collaborative culture, long term strategic focus and dedication to continuous improvement. Your new role This plays a key role in shaping financial insight, driving performance and supporting strategic decision making across a major business division. The role will include: Act as the key finance partner for divisional stakeholders, providing insight, challenging where applicable and supporting decision making. Lead core financial activities including monthly reporting, budgeting and forecasting. Translate operational activity into meaningful financial insight, including risks, opportunities and scenario analysis Improve reporting, data quality and BI dashboards while supporting strategic initiatives and deputising when needed What you'll need to succeed We are looking for a qualified accountant with prior experience in financial analysis, business partnering or a commercial finance role. You should have strong reporting knowledge, have confidence in challenging assumptions and be able to influence stakeholders. You should have a solid understanding of management accounting and financial controls. What you'll get in return This is a great opportunity to join an employer of choice here in Bristol, where you will join a collaborative and supportive finance function. This is a high impact role with real influence over commercial and strategic decisions. This is an opportunity to develop your own skills in a busy and varied role. The role offers hybrid working and modern office space close to local transport links. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #