Technical Architect (C#) Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary up to 75k, plus excellent company benefits. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens and consumers. At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you're valued from day one. Whether working with cutting-edge tech or shaping strategy for national-scale projects, you'll be trusted, challenged, and empowered to grow. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you're passionate about solving meaningful problems with smart and passionate people, Triad could be the place for you. Glassdoor score of 4.5 92% of our staff would recommend Triad to a friend 100% CEO approval See for yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering systems that help the government monitor and reduce greenhouse gas emissions from commercial transport Role Summary Triad is seeking a Technical Architect to take a leading role in designing robust, scalable, and innovative technology solutions for our clients. You will work closely with stakeholders and development teams to ensure the alignment of technology with business goals, while championing best practices in architectural design and delivery. Key Responsibilities: Collaborate with development teams, system administrators, and stakeholders to integrate solutions. Provide technical guidance throughout the implementation lifecycle Partner with project managers to ensure successful and timely delivery of projects Identify and mitigate risks, ensuring compliance with security protocols and standards Conduct reviews to improve and optimize existing systems Skills and Experience: Strong understanding of cloud computing platforms, enterprise architecture, and integration patterns Excellent communication and interpersonal skills Ability to lead and influence technical discussions Proven experience as a Technical Architect or similar role In-depth knowledge of system design, software architecture, and development methodologies Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) Expertise in architectural design, data pipelines, cloud platforms, and API development Knowledge of microservices and containerisation (Docker, Kubernetes). Experience with security best practices and compliance standards Familiarity with agile methodologies and agile delivery Experience with SOLID principles and application architecture design Proficiency in C# (.NET Core) Experience with ORM frameworks (EF Core, Hibernate) Proficiency in MVC frameworks (ASP.NET Core MVC, Spring MVC) Experience with Git and version control best practices Qualifications & Certifications A degree or equivalent qualification related to the area you work in - Desirable Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a resident in the UK for a minimum of 5 years and have the right to work in the UK. Triad's Commitment to You As a growing and ambitious company, Triad prioritises your development and well-being: Continuous Training & Development: Access to top-rated Udemy Business courses. Work Environment: Collaborative, creative, and free from discrimination. Benefits: 25 days of annual leave, plus bank holidays. Matched pension contributions (5%). Private healthcare with Bupa Gym membership support or Lakeshore Fitness access. Perkbox membership. Cycle-to-work scheme. What Our Colleagues Have to Say Please see for yourself on Glass Door and our "Day in the Life" videos at the bottom of our Careers Page. Our Selection Process After applying for the role, our in-house talent team will contact you to discuss Triad and the position. If shortlisted, you will be invited for: A Technical Test A Technical interview with a Technical Architect A Cultural Interview with a member of the Management Team We aim to complete interviews and progress candidates to offer stage within 2-3 weeks of the initial conversation. Other information Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition, as a Disability Confident Leader.
Aug 11, 2026
Full time
Technical Architect (C#) Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary up to 75k, plus excellent company benefits. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens and consumers. At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you're valued from day one. Whether working with cutting-edge tech or shaping strategy for national-scale projects, you'll be trusted, challenged, and empowered to grow. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you're passionate about solving meaningful problems with smart and passionate people, Triad could be the place for you. Glassdoor score of 4.5 92% of our staff would recommend Triad to a friend 100% CEO approval See for yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering systems that help the government monitor and reduce greenhouse gas emissions from commercial transport Role Summary Triad is seeking a Technical Architect to take a leading role in designing robust, scalable, and innovative technology solutions for our clients. You will work closely with stakeholders and development teams to ensure the alignment of technology with business goals, while championing best practices in architectural design and delivery. Key Responsibilities: Collaborate with development teams, system administrators, and stakeholders to integrate solutions. Provide technical guidance throughout the implementation lifecycle Partner with project managers to ensure successful and timely delivery of projects Identify and mitigate risks, ensuring compliance with security protocols and standards Conduct reviews to improve and optimize existing systems Skills and Experience: Strong understanding of cloud computing platforms, enterprise architecture, and integration patterns Excellent communication and interpersonal skills Ability to lead and influence technical discussions Proven experience as a Technical Architect or similar role In-depth knowledge of system design, software architecture, and development methodologies Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) Expertise in architectural design, data pipelines, cloud platforms, and API development Knowledge of microservices and containerisation (Docker, Kubernetes). Experience with security best practices and compliance standards Familiarity with agile methodologies and agile delivery Experience with SOLID principles and application architecture design Proficiency in C# (.NET Core) Experience with ORM frameworks (EF Core, Hibernate) Proficiency in MVC frameworks (ASP.NET Core MVC, Spring MVC) Experience with Git and version control best practices Qualifications & Certifications A degree or equivalent qualification related to the area you work in - Desirable Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a resident in the UK for a minimum of 5 years and have the right to work in the UK. Triad's Commitment to You As a growing and ambitious company, Triad prioritises your development and well-being: Continuous Training & Development: Access to top-rated Udemy Business courses. Work Environment: Collaborative, creative, and free from discrimination. Benefits: 25 days of annual leave, plus bank holidays. Matched pension contributions (5%). Private healthcare with Bupa Gym membership support or Lakeshore Fitness access. Perkbox membership. Cycle-to-work scheme. What Our Colleagues Have to Say Please see for yourself on Glass Door and our "Day in the Life" videos at the bottom of our Careers Page. Our Selection Process After applying for the role, our in-house talent team will contact you to discuss Triad and the position. If shortlisted, you will be invited for: A Technical Test A Technical interview with a Technical Architect A Cultural Interview with a member of the Management Team We aim to complete interviews and progress candidates to offer stage within 2-3 weeks of the initial conversation. Other information Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition, as a Disability Confident Leader.
Wealth Management Administrator Ayrshire£28,000 - £32,000 + benefits Join a respected financial advisory firm offering a stable, long-term role within a professional and supportive office environment. This opportunity is with an established practice that prides itself on strong client relationships, high standards, and a collaborative team culture. You'll be supporting experienced advisers, playing a key role in the smooth day-to-day running of the business. This is an ideal role if you enjoy being organised, working with clients, and being trusted with responsibility in a regulated financial services environment. The business encourages ongoing learning and development, giving you the chance to build your technical knowledge and develop a long-term career within financial planning. What you'll do As a Wealth Management Administrator, you'll provide high-level administrative support across the practice, including: Supporting multiple advisers and the Practice Manager with client and office administration Acting as a key point of contact for clients, providers and third parties Preparing client files, including compliance documentation, research, illustrations and supporting paperwork Ensuring all client records are accurate, complete and up to date Processing applications accurately and tracking cases through to completion Progressing new business with providers and resolving queries in a timely manner Managing diaries and coordinating client appointments Maintaining review systems and supporting ongoing client servicing Contributing to team meetings and maintaining high professional standards at all times What you'll need Previous experience in a Wealth Management Administrator position Experience working in Financial Planning, Wealth Management, or similar Financial Services firm Understanding of pensions, investments and protection What's in it for you Financial support and encouragement to work towards professional qualifications Hybrid working to support a healthy work-life balance 25 days annual leave plus bank holidays Private Medical Insurance Death in Service benefit A relaxed, friendly and professional working environment Stability, structure, and a long-term career path rather than a short-term role Exposure to experienced advisers and a well-run advice process A genuinely supportive team where your contribution is recognised and valued If you're interested, please click Apply now. Don't worry if your CV isn't up to date. Just send what you have and we can sort out the rest later.
Aug 11, 2026
Full time
Wealth Management Administrator Ayrshire£28,000 - £32,000 + benefits Join a respected financial advisory firm offering a stable, long-term role within a professional and supportive office environment. This opportunity is with an established practice that prides itself on strong client relationships, high standards, and a collaborative team culture. You'll be supporting experienced advisers, playing a key role in the smooth day-to-day running of the business. This is an ideal role if you enjoy being organised, working with clients, and being trusted with responsibility in a regulated financial services environment. The business encourages ongoing learning and development, giving you the chance to build your technical knowledge and develop a long-term career within financial planning. What you'll do As a Wealth Management Administrator, you'll provide high-level administrative support across the practice, including: Supporting multiple advisers and the Practice Manager with client and office administration Acting as a key point of contact for clients, providers and third parties Preparing client files, including compliance documentation, research, illustrations and supporting paperwork Ensuring all client records are accurate, complete and up to date Processing applications accurately and tracking cases through to completion Progressing new business with providers and resolving queries in a timely manner Managing diaries and coordinating client appointments Maintaining review systems and supporting ongoing client servicing Contributing to team meetings and maintaining high professional standards at all times What you'll need Previous experience in a Wealth Management Administrator position Experience working in Financial Planning, Wealth Management, or similar Financial Services firm Understanding of pensions, investments and protection What's in it for you Financial support and encouragement to work towards professional qualifications Hybrid working to support a healthy work-life balance 25 days annual leave plus bank holidays Private Medical Insurance Death in Service benefit A relaxed, friendly and professional working environment Stability, structure, and a long-term career path rather than a short-term role Exposure to experienced advisers and a well-run advice process A genuinely supportive team where your contribution is recognised and valued If you're interested, please click Apply now. Don't worry if your CV isn't up to date. Just send what you have and we can sort out the rest later.
Job Title:Service Delivery Manager Location: Scotland Salary: Competitive Type: Permanent Sector: PubliC Sector Job Description Service Delivery Manager Responsible for a portfolio of serviced customer accounts across the UK, ensuring services are delivered according to the contract specification and meet agreed KPIs and Service Levels. As the first point of contact for key serviced clients, the Service Delivery Manager will be responsible for increasing the customer experience and liaising with internal North functions, including the service desk, NOC, PMO and field teams to ensure service excellence. As a customer facing role, a North Service Delivery Manager will own the client service relationship and oversee a range of activities to facilitate seamless service. A North Service Delivery Manager will be expected to maintain excellent customer relationships, a deep client understanding and technical awareness of key supported systems and be able to identify customer issues and needs and work with the business to resolve. Both an organisational and technical role, working alongside on-site and remote personnel to ensure the highest c-sat standards are achieved and maintained, and new business opportunities are identified and developed. Be a North brand ambassador. Responsibilities • Act as a main point of contact for select number of contracted service clients • Ensure processes and procedures are in place to support excellent service delivery and carry out regular reviews of these processes to ensure continuous improvement • Carry out regular service reviews (at intervals determined by the contract and ad hoc as required) and take responsibility for actions which arise • Liaise with business functions to monitor and measure service performance for each function in line with contract and client expectations • Provide the client with technical advice and guidance in line with supported systems • Take ownership of critical incidents and assist in coordination of all parties to ensure swift resolution • Manage improvement strategies with the client and action these • Supervise delivery of works and liaise with PMO to ensure delivery standards are maintained • Supervise call queues and ticket levels to ensure swift resolution and escalate any concerns • Account profitability, understanding the resources and costs required, and utilised, in the delivery of the contract • Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract • Contribute to a quarterly business review with large customers • Contribute to the implementation of Service Improvement Plans for jeopardy contracts Qualifications For development purposes the following knowledge, skills and experience are required. List of skills & experience. • Have worked in a Managed Service environment with working knowledge of Physical Security . • Technically aware of the technology stack for which North is delivering the managed service Physical security Systems . • Previous knowledge with Physical Security essential - CCTV, Access Control & Fire Systems . • Strong service management and planning skills. • Understand commercial issues. • Financial management awareness. • Good working knowledge of Microsoft applications e.g. Word, Excel, PowerPoint, etc. • Ability to manage a multi-skilled service delivery team both internal and via partners. • Excellent communication skills. • Ability to meet strict deadlines. • An awareness of ITIL V3 or V4 and ability to understand the full-service lifecycle. • Project Management experience and qualification, Prince 2 or equivalent would be an advantage.? • Ability to use data analytics to drive focus and service improvements. Benefits We offer a competitive remuneration package reflective of the candidate s skills and experience, along with a range of benefits typical for roles within the IT sector , including: Generous holiday entitlement Contributory pension scheme Healthcare and wellbeing programmes Professional development and training opportunities Flexible working arrangements subject to business needs Employee assistance programmes How to Apply If you are a proactive and detail-oriented professional looking to make a meaningful impact within a dynamic organisation, we welcome your application. Please submit your CV and complete the application form . We can only accept candidates who have the Right To Work in the UK
Aug 11, 2026
Full time
Job Title:Service Delivery Manager Location: Scotland Salary: Competitive Type: Permanent Sector: PubliC Sector Job Description Service Delivery Manager Responsible for a portfolio of serviced customer accounts across the UK, ensuring services are delivered according to the contract specification and meet agreed KPIs and Service Levels. As the first point of contact for key serviced clients, the Service Delivery Manager will be responsible for increasing the customer experience and liaising with internal North functions, including the service desk, NOC, PMO and field teams to ensure service excellence. As a customer facing role, a North Service Delivery Manager will own the client service relationship and oversee a range of activities to facilitate seamless service. A North Service Delivery Manager will be expected to maintain excellent customer relationships, a deep client understanding and technical awareness of key supported systems and be able to identify customer issues and needs and work with the business to resolve. Both an organisational and technical role, working alongside on-site and remote personnel to ensure the highest c-sat standards are achieved and maintained, and new business opportunities are identified and developed. Be a North brand ambassador. Responsibilities • Act as a main point of contact for select number of contracted service clients • Ensure processes and procedures are in place to support excellent service delivery and carry out regular reviews of these processes to ensure continuous improvement • Carry out regular service reviews (at intervals determined by the contract and ad hoc as required) and take responsibility for actions which arise • Liaise with business functions to monitor and measure service performance for each function in line with contract and client expectations • Provide the client with technical advice and guidance in line with supported systems • Take ownership of critical incidents and assist in coordination of all parties to ensure swift resolution • Manage improvement strategies with the client and action these • Supervise delivery of works and liaise with PMO to ensure delivery standards are maintained • Supervise call queues and ticket levels to ensure swift resolution and escalate any concerns • Account profitability, understanding the resources and costs required, and utilised, in the delivery of the contract • Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract • Contribute to a quarterly business review with large customers • Contribute to the implementation of Service Improvement Plans for jeopardy contracts Qualifications For development purposes the following knowledge, skills and experience are required. List of skills & experience. • Have worked in a Managed Service environment with working knowledge of Physical Security . • Technically aware of the technology stack for which North is delivering the managed service Physical security Systems . • Previous knowledge with Physical Security essential - CCTV, Access Control & Fire Systems . • Strong service management and planning skills. • Understand commercial issues. • Financial management awareness. • Good working knowledge of Microsoft applications e.g. Word, Excel, PowerPoint, etc. • Ability to manage a multi-skilled service delivery team both internal and via partners. • Excellent communication skills. • Ability to meet strict deadlines. • An awareness of ITIL V3 or V4 and ability to understand the full-service lifecycle. • Project Management experience and qualification, Prince 2 or equivalent would be an advantage.? • Ability to use data analytics to drive focus and service improvements. Benefits We offer a competitive remuneration package reflective of the candidate s skills and experience, along with a range of benefits typical for roles within the IT sector , including: Generous holiday entitlement Contributory pension scheme Healthcare and wellbeing programmes Professional development and training opportunities Flexible working arrangements subject to business needs Employee assistance programmes How to Apply If you are a proactive and detail-oriented professional looking to make a meaningful impact within a dynamic organisation, we welcome your application. Please submit your CV and complete the application form . We can only accept candidates who have the Right To Work in the UK
Build & Own the Whole Service Operation. Not Just the Queue Most Service Delivery Manager roles ask you to maintain what's already there. This one doesn't. We're looking for an experienced MSP Service Delivery Manager to take ownership of our Managed Services operation, strengthen how we deliver support, develop our people and build a more proactive, customer-focused service that scales with our growth. You'll have genuine authority to improve service delivery, develop people, refine operational processes and work directly alongside our CTO to shape the future of our Managed Services business. If you've ever wanted the opportunity to build and improve an MSP rather than simply maintain one, we'd love to hear from you. The Role at a Glance Technical Service Delivery Manager Aston Cross, Birmingham Office Based Initially (3 6 Months) Hybrid Working Thereafter (Subject to Successful Onboarding, Performance & Business Requirements) £60,000 - £65,000 DOE + Company Benefits Permanent Full Time Reporting to: CTO Product / Service: Managed IT Services Microsoft Cloud Cyber Security Digital Transformation Pedigree: Growing Managed Services Provider specialising in Microsoft Cloud & Digital Transformation Your Background / Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer Success, Incident Management, Team Leadership Who We Are Nexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber Security, AI, Automation and Digital Transformation. We help ambitious organisations modernise, secure and optimise their technology through a combination of strategic consultancy, managed services and technical expertise. Alongside our Managed Services business, we're recognised as one of the UK's leading Actionstep implementation partners, supporting legal, professional services and other ambitious organisations with technology that enables long-term growth. We're a collaborative, ambitious business where ownership is encouraged, good ideas are welcomed and people genuinely enjoy working together. The Opportunity We're specifically looking for someone who has already led Service Delivery within an MSP and can demonstrate how they've improved or transformed a service operation before. You'll inherit a solid foundation with genuine opportunity to improve how we operate, developing a more proactive, accountable and customer-focused service operation. You'll lead our Service Desk, Escalation and Centralised Services teams while working closely with the CTO to improve operational maturity, strengthen customer experience and support the continued growth of the business. Whilst you'll have strong technical credibility, this is not a hands-on engineering role. Instead, you'll lead the people, processes and service operations that enable our technical teams to perform at their best. What You'll Be Doing Service Leadership • Lead the day-to-day operation of our 1st, 2nd and Escalation Support teams. • Oversee Centralised Services including monitoring, patching, backup, alerting and security tooling. • Improve ticket ownership, SLA performance, customer satisfaction and operational efficiency. • Reduce unnecessary escalations through improved workflows, coaching and service standards. Customer Service & Operational Excellence • Lead major incidents, customer escalations and service recovery activities. • Become a trusted operational contact for key Managed Service customers. • Deliver service reviews, performance reporting and continual service improvement initiatives. • Drive problem management and root cause analysis to reduce recurring issues. Service Improvement • Assess the current operation and build a practical roadmap for continual improvement. • Improve HaloPSA workflows, SLAs, automation, reporting, dashboards and service data quality. • Introduce better documentation, knowledge management and operational processes. • Identify opportunities to automate repetitive activities and improve service maturity. Leadership & People Development • Coach, mentor and develop Service Desk engineers and team leaders. • Conduct one-to-ones, performance reviews and capability planning. • Build a culture of ownership, accountability and continuous improvement. • Support recruitment and succession planning as the business grows. Projects & Customer Onboarding • Coordinate operational delivery for new customer onboarding and Managed Service transitions. • Work closely with Sales, Projects and Technical teams to ensure seamless customer handovers. • Support pre-sales activity by providing operational expertise and service insight. • Coordinate project delivery from a service perspective while working alongside technical specialists responsible for solution design. About You You're an experienced MSP Service Delivery leader who enjoys improving operations rather than simply maintaining them. You understand how to balance customer expectations, technical capability and commercial priorities while developing high-performing teams that consistently deliver excellent service. You'll probably bring: • Proven experience leading Service Delivery within a Managed Service Provider. • Demonstrable experience improving, transforming or rebuilding an MSP Service Desk or Managed Services operation. • Strong leadership experience across 1st Line, 2nd Line and Escalation teams. • Deep hands-on experience with HaloPSA (strongly preferred) or another leading PSA platform, including configuring workflows, SLAs, queues, automation, dashboards and reporting. • Experience managing SLAs, KPIs, customer satisfaction and service performance. • Strong incident, escalation and problem management experience. • Good working knowledge of ITIL service management principles (certification advantageous). • Broad technical understanding across Microsoft 365, Azure, Windows Server, Active Directory, Entra ID, Intune, Microsoft Defender, networking, backup/disaster recovery and modern RMM platforms (NinjaOne experience advantageous). • Strong customer-facing communication and stakeholder management skills. • Commercial awareness with experience supporting customer onboarding, service transitions and pre-sales activities. • Experience supporting legal, professional services or other regulated environments would be advantageous. Why Join Nexian? This is an opportunity to genuinely shape how our Managed Services function operates. Rather than inheriting a mature operation, you'll have the autonomy to improve processes, develop people and create a service operation capable of supporting our ambitious growth plans. Alongside a competitive salary you'll enjoy: • £60,000 - £65,000 DOE. • Hybrid working following successful onboarding, subject to performance and business requirements. • Company pension. • Career progression opportunities. • Direct access to senior leadership. • Genuine autonomy and ownership. • Opportunity to shape a growing Managed Services business. • Supportive, collaborative culture. Your Experience May Include Technical Service Delivery Manager, IT Service Delivery Manager, Managed Services Manager, MSP Operations Manager, Service Desk Manager, IT Operations Manager, Head of Service Delivery, Technical Operations Manager or Service Operations Manager. Apply Now If you're ready to build, improve and lead a Managed Services operation where your ideas, leadership and experience will genuinely shape the future of the business, we'd love to hear from you. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
Aug 11, 2026
Full time
Build & Own the Whole Service Operation. Not Just the Queue Most Service Delivery Manager roles ask you to maintain what's already there. This one doesn't. We're looking for an experienced MSP Service Delivery Manager to take ownership of our Managed Services operation, strengthen how we deliver support, develop our people and build a more proactive, customer-focused service that scales with our growth. You'll have genuine authority to improve service delivery, develop people, refine operational processes and work directly alongside our CTO to shape the future of our Managed Services business. If you've ever wanted the opportunity to build and improve an MSP rather than simply maintain one, we'd love to hear from you. The Role at a Glance Technical Service Delivery Manager Aston Cross, Birmingham Office Based Initially (3 6 Months) Hybrid Working Thereafter (Subject to Successful Onboarding, Performance & Business Requirements) £60,000 - £65,000 DOE + Company Benefits Permanent Full Time Reporting to: CTO Product / Service: Managed IT Services Microsoft Cloud Cyber Security Digital Transformation Pedigree: Growing Managed Services Provider specialising in Microsoft Cloud & Digital Transformation Your Background / Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer Success, Incident Management, Team Leadership Who We Are Nexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber Security, AI, Automation and Digital Transformation. We help ambitious organisations modernise, secure and optimise their technology through a combination of strategic consultancy, managed services and technical expertise. Alongside our Managed Services business, we're recognised as one of the UK's leading Actionstep implementation partners, supporting legal, professional services and other ambitious organisations with technology that enables long-term growth. We're a collaborative, ambitious business where ownership is encouraged, good ideas are welcomed and people genuinely enjoy working together. The Opportunity We're specifically looking for someone who has already led Service Delivery within an MSP and can demonstrate how they've improved or transformed a service operation before. You'll inherit a solid foundation with genuine opportunity to improve how we operate, developing a more proactive, accountable and customer-focused service operation. You'll lead our Service Desk, Escalation and Centralised Services teams while working closely with the CTO to improve operational maturity, strengthen customer experience and support the continued growth of the business. Whilst you'll have strong technical credibility, this is not a hands-on engineering role. Instead, you'll lead the people, processes and service operations that enable our technical teams to perform at their best. What You'll Be Doing Service Leadership • Lead the day-to-day operation of our 1st, 2nd and Escalation Support teams. • Oversee Centralised Services including monitoring, patching, backup, alerting and security tooling. • Improve ticket ownership, SLA performance, customer satisfaction and operational efficiency. • Reduce unnecessary escalations through improved workflows, coaching and service standards. Customer Service & Operational Excellence • Lead major incidents, customer escalations and service recovery activities. • Become a trusted operational contact for key Managed Service customers. • Deliver service reviews, performance reporting and continual service improvement initiatives. • Drive problem management and root cause analysis to reduce recurring issues. Service Improvement • Assess the current operation and build a practical roadmap for continual improvement. • Improve HaloPSA workflows, SLAs, automation, reporting, dashboards and service data quality. • Introduce better documentation, knowledge management and operational processes. • Identify opportunities to automate repetitive activities and improve service maturity. Leadership & People Development • Coach, mentor and develop Service Desk engineers and team leaders. • Conduct one-to-ones, performance reviews and capability planning. • Build a culture of ownership, accountability and continuous improvement. • Support recruitment and succession planning as the business grows. Projects & Customer Onboarding • Coordinate operational delivery for new customer onboarding and Managed Service transitions. • Work closely with Sales, Projects and Technical teams to ensure seamless customer handovers. • Support pre-sales activity by providing operational expertise and service insight. • Coordinate project delivery from a service perspective while working alongside technical specialists responsible for solution design. About You You're an experienced MSP Service Delivery leader who enjoys improving operations rather than simply maintaining them. You understand how to balance customer expectations, technical capability and commercial priorities while developing high-performing teams that consistently deliver excellent service. You'll probably bring: • Proven experience leading Service Delivery within a Managed Service Provider. • Demonstrable experience improving, transforming or rebuilding an MSP Service Desk or Managed Services operation. • Strong leadership experience across 1st Line, 2nd Line and Escalation teams. • Deep hands-on experience with HaloPSA (strongly preferred) or another leading PSA platform, including configuring workflows, SLAs, queues, automation, dashboards and reporting. • Experience managing SLAs, KPIs, customer satisfaction and service performance. • Strong incident, escalation and problem management experience. • Good working knowledge of ITIL service management principles (certification advantageous). • Broad technical understanding across Microsoft 365, Azure, Windows Server, Active Directory, Entra ID, Intune, Microsoft Defender, networking, backup/disaster recovery and modern RMM platforms (NinjaOne experience advantageous). • Strong customer-facing communication and stakeholder management skills. • Commercial awareness with experience supporting customer onboarding, service transitions and pre-sales activities. • Experience supporting legal, professional services or other regulated environments would be advantageous. Why Join Nexian? This is an opportunity to genuinely shape how our Managed Services function operates. Rather than inheriting a mature operation, you'll have the autonomy to improve processes, develop people and create a service operation capable of supporting our ambitious growth plans. Alongside a competitive salary you'll enjoy: • £60,000 - £65,000 DOE. • Hybrid working following successful onboarding, subject to performance and business requirements. • Company pension. • Career progression opportunities. • Direct access to senior leadership. • Genuine autonomy and ownership. • Opportunity to shape a growing Managed Services business. • Supportive, collaborative culture. Your Experience May Include Technical Service Delivery Manager, IT Service Delivery Manager, Managed Services Manager, MSP Operations Manager, Service Desk Manager, IT Operations Manager, Head of Service Delivery, Technical Operations Manager or Service Operations Manager. Apply Now If you're ready to build, improve and lead a Managed Services operation where your ideas, leadership and experience will genuinely shape the future of the business, we'd love to hear from you. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
Are you an expert in spinal cord injury nursing with extensive experience in a spinal cord injury setting or similar? Spinal Cord Injury Specialist Nurse (North West of England Region) Hours: 21 hours per week (0.6 FTE) Work Pattern: Monday Friday, hours of work to be agreed. Location: Home based (North West of England Region) Thank you for your interest in joining our special charity! About Us The Spinal Injuries Association is committed to a singular vision: a fulfilled life for everyone affected by spinal cord injury. Everyone has a right to live a fulfilled life and that means the life they choose, a life that has the same opportunities as everyone else. We are the expert guiding voice for life after spinal cord injury. Make a life-changing impact Join our Health & Care Quality team and use your specialist spinal cord injury (SCI) nursing expertise to transform the experiences of people living with SCI across the North West of England. This region includes areas such as Cumbria, Lancashire, Merseyside, Greater Manchester and Cheshire, giving you the opportunity to work autonomously while making a meaningful, visible difference as a Spinal Cord Specialist Injury Nurse within a designated geographical area. What makes this role special? As an SCI Specialist Nurse, you ll be the critical link between individuals with SCI, their families, and the wider healthcare system ensuring they receive safe, high-quality, and truly person-centred care wherever they are treated. Your impact You ll support: People with newly acquired spinal cord injuries who are not admitted into specialist services. Individuals with established SCI who return to hospital for treatment unrelated to their impairment. Through telephone, email, or in-person visits, you ll provide expert guidance, advocacy and reassurance. You ll help people navigate issues around treatment and care and you ll work closely with hospital teams to ensure best practice standards are met championing excellence every step of the way. Share your expertise A key part of your role will be educating and empowering healthcare professionals in non-specialist settings. You ll contribute to training and learning programmes through the SIA Frank Williams Academy, helping to raise the standard of SCI awareness and care across the region. Lead with influence Using your clinical expertise, you may also support individuals through elements of the NHS Continuing Healthcare (CHC) process, including attendance at reviews or appeals. Your input will help ensure fair, informed decisions for those you support. Drive service improvement You ll play an active role in evaluating and developing the SCI Specialist Nurse service, contributing to monitoring processes and helping shape the future of SCI support across the UK as a Spinal Cord Specialist Injury Nurse. Benefits: Annual leave: 28 days per holiday year plus bank holidays, increasing to 30 days after two years of service (pro-rated for part time employees) Access to Group pension scheme (6% employer contribution) Access to Group life assurance scheme Access to Healthcare cash plan Access to discounted gym membership Access to Employee assistance programme (EAP) Employee volunteer days Free car parking at SIA House Investing in our people all employees are encouraged to discuss their development plans and aspirations with their line manager. A budget is available for talent development This post will play a critical role in achieving our ambitions. We hope that the role inspires you and we look forward to receiving your application. Closing date: Wednesday 19 August 2026. Please apply at your earliest convenience to avoid disappointment. Interview date: 27 August 2026 N.B. As this is a specialist position, you may be invited to attend an online screening interview to discuss your clinical background, your interest in the role and what to expect from the recruitment process. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. At SIA, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, and caring culture. We are striving to create a culture that fully represents all the communities we serve. We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status. No agencies please.
Aug 11, 2026
Full time
Are you an expert in spinal cord injury nursing with extensive experience in a spinal cord injury setting or similar? Spinal Cord Injury Specialist Nurse (North West of England Region) Hours: 21 hours per week (0.6 FTE) Work Pattern: Monday Friday, hours of work to be agreed. Location: Home based (North West of England Region) Thank you for your interest in joining our special charity! About Us The Spinal Injuries Association is committed to a singular vision: a fulfilled life for everyone affected by spinal cord injury. Everyone has a right to live a fulfilled life and that means the life they choose, a life that has the same opportunities as everyone else. We are the expert guiding voice for life after spinal cord injury. Make a life-changing impact Join our Health & Care Quality team and use your specialist spinal cord injury (SCI) nursing expertise to transform the experiences of people living with SCI across the North West of England. This region includes areas such as Cumbria, Lancashire, Merseyside, Greater Manchester and Cheshire, giving you the opportunity to work autonomously while making a meaningful, visible difference as a Spinal Cord Specialist Injury Nurse within a designated geographical area. What makes this role special? As an SCI Specialist Nurse, you ll be the critical link between individuals with SCI, their families, and the wider healthcare system ensuring they receive safe, high-quality, and truly person-centred care wherever they are treated. Your impact You ll support: People with newly acquired spinal cord injuries who are not admitted into specialist services. Individuals with established SCI who return to hospital for treatment unrelated to their impairment. Through telephone, email, or in-person visits, you ll provide expert guidance, advocacy and reassurance. You ll help people navigate issues around treatment and care and you ll work closely with hospital teams to ensure best practice standards are met championing excellence every step of the way. Share your expertise A key part of your role will be educating and empowering healthcare professionals in non-specialist settings. You ll contribute to training and learning programmes through the SIA Frank Williams Academy, helping to raise the standard of SCI awareness and care across the region. Lead with influence Using your clinical expertise, you may also support individuals through elements of the NHS Continuing Healthcare (CHC) process, including attendance at reviews or appeals. Your input will help ensure fair, informed decisions for those you support. Drive service improvement You ll play an active role in evaluating and developing the SCI Specialist Nurse service, contributing to monitoring processes and helping shape the future of SCI support across the UK as a Spinal Cord Specialist Injury Nurse. Benefits: Annual leave: 28 days per holiday year plus bank holidays, increasing to 30 days after two years of service (pro-rated for part time employees) Access to Group pension scheme (6% employer contribution) Access to Group life assurance scheme Access to Healthcare cash plan Access to discounted gym membership Access to Employee assistance programme (EAP) Employee volunteer days Free car parking at SIA House Investing in our people all employees are encouraged to discuss their development plans and aspirations with their line manager. A budget is available for talent development This post will play a critical role in achieving our ambitions. We hope that the role inspires you and we look forward to receiving your application. Closing date: Wednesday 19 August 2026. Please apply at your earliest convenience to avoid disappointment. Interview date: 27 August 2026 N.B. As this is a specialist position, you may be invited to attend an online screening interview to discuss your clinical background, your interest in the role and what to expect from the recruitment process. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. At SIA, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, and caring culture. We are striving to create a culture that fully represents all the communities we serve. We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status. No agencies please.
RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. Modern Slavery Safehouse Advocate Location: West Midlands (frequent travel required, including Croydon and Solihull) Salary: 25,287.91 - 27,993.18 (dependent on experience) Hours: 37.5 hours per week, Monday-Friday 9am-5pm Contract: Full-time Reporting to: Safehouse Manager Working Pattern: Site-based (not eligible for hybrid working) Occupational Requirement under Schedule 9 (Part 1) of the Equality Act 2010 - the post holder must be female MUST HAVE OWN VEHICLE About the Organisation We are a specialist charity providing trauma-informed support to women, men and children affected by violence, abuse, exploitation and trafficking. Our services support victims to achieve safety, stability and long-term recovery. Our Modern Slavery Support Service delivers safehouse accommodation and community-based support to adult victims of modern slavery and human trafficking (male and female victims, including those with children). We work within the Home Office national contracting arrangements to support individuals who have accessed the National Referral Mechanism (NRM), ensuring they receive safe accommodation, financial and practical assistance, and coordinated multi-agency support while awaiting decisions. The Role The Modern Slavery Safehouse Advocate plays a vital frontline role supporting potential victims of modern slavery and international human trafficking through their recovery and reflection period. You will provide trauma-informed, person-centred support to meet clients' physical, psychological and social needs, ensuring they can access their rights and entitlements under ECAT (European Convention on Action Against Trafficking). This is a challenging yet highly rewarding role requiring resilience, professionalism and the ability to manage complex casework within a fast-paced safehouse environment. Key Responsibilities Casework & Advocacy Deliver regular emotional and practical support to victims, promoting safety, independence and reducing risk of re-trafficking Complete timely and robust risk and needs assessments Develop and review journey plans and support plans Support clients to understand the National Referral Mechanism (NRM) process and advocate while they await conclusive grounds decisions Provide information regarding rights and entitlements under ECAT Address complex and multiple needs including exploitation, trauma, mental health, substance misuse and safeguarding concerns Work to contractual KPIs and required timescales Accommodation & Safehouse Duties Complete safehouse inductions, move-ins and move-ons Provide welcome packs and initial subsistence Support residents to understand and adhere to licence agreements and house rules Maintain health & safety, fire safety and building security standards Manage relationships between residents and respond to conflict appropriately Liaise with maintenance and facilities teams where required Partnership & Multi-Agency Working Refer and support clients to access specialist services (health, mental health, substance misuse, domestic abuse services and others) Attend and contribute to multi-agency meetings Build strong collaborative relationships with partner agencies Maintain accurate, confidential case management records About You Essential Educated to Level 3 (or equivalent experience) Experience working within a needs-led service undertaking risk and needs assessments Experience supporting vulnerable adults and/or children Experience managing complex casework and crisis intervention Experience working in supported accommodation, homelessness or destitution settings Knowledge of modern slavery and trafficking indicators and support systems in the UK Understanding of safeguarding legislation and best practice Strong organisational and communication skills Ability to manage a caseload and meet deadlines Confident using Microsoft Office and case management systems Full UK driving licence with access to a vehicle Eligible to work in the UK Desirable Experience working within formal contract frameworks with KPIs Knowledge of immigration systems and access to public funds Understanding of trauma-informed approaches and motivational interviewing Knowledge of the Violence Against Women and Girls strategy Benefits 25 days annual leave (pro rata) plus bank holidays 1 wellbeing day (pro rata) Annual leave buy-back scheme 5% employer pension contribution Mileage allowance Time off in lieu (TOIL) for overtime Employee Assistance Programme Access to group clinical supervision (BACP-trained counsellor) Training and development opportunities Bi-annual staff away days Regular internal staff newsletter Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful. If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed! Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.
Aug 11, 2026
Full time
RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. Modern Slavery Safehouse Advocate Location: West Midlands (frequent travel required, including Croydon and Solihull) Salary: 25,287.91 - 27,993.18 (dependent on experience) Hours: 37.5 hours per week, Monday-Friday 9am-5pm Contract: Full-time Reporting to: Safehouse Manager Working Pattern: Site-based (not eligible for hybrid working) Occupational Requirement under Schedule 9 (Part 1) of the Equality Act 2010 - the post holder must be female MUST HAVE OWN VEHICLE About the Organisation We are a specialist charity providing trauma-informed support to women, men and children affected by violence, abuse, exploitation and trafficking. Our services support victims to achieve safety, stability and long-term recovery. Our Modern Slavery Support Service delivers safehouse accommodation and community-based support to adult victims of modern slavery and human trafficking (male and female victims, including those with children). We work within the Home Office national contracting arrangements to support individuals who have accessed the National Referral Mechanism (NRM), ensuring they receive safe accommodation, financial and practical assistance, and coordinated multi-agency support while awaiting decisions. The Role The Modern Slavery Safehouse Advocate plays a vital frontline role supporting potential victims of modern slavery and international human trafficking through their recovery and reflection period. You will provide trauma-informed, person-centred support to meet clients' physical, psychological and social needs, ensuring they can access their rights and entitlements under ECAT (European Convention on Action Against Trafficking). This is a challenging yet highly rewarding role requiring resilience, professionalism and the ability to manage complex casework within a fast-paced safehouse environment. Key Responsibilities Casework & Advocacy Deliver regular emotional and practical support to victims, promoting safety, independence and reducing risk of re-trafficking Complete timely and robust risk and needs assessments Develop and review journey plans and support plans Support clients to understand the National Referral Mechanism (NRM) process and advocate while they await conclusive grounds decisions Provide information regarding rights and entitlements under ECAT Address complex and multiple needs including exploitation, trauma, mental health, substance misuse and safeguarding concerns Work to contractual KPIs and required timescales Accommodation & Safehouse Duties Complete safehouse inductions, move-ins and move-ons Provide welcome packs and initial subsistence Support residents to understand and adhere to licence agreements and house rules Maintain health & safety, fire safety and building security standards Manage relationships between residents and respond to conflict appropriately Liaise with maintenance and facilities teams where required Partnership & Multi-Agency Working Refer and support clients to access specialist services (health, mental health, substance misuse, domestic abuse services and others) Attend and contribute to multi-agency meetings Build strong collaborative relationships with partner agencies Maintain accurate, confidential case management records About You Essential Educated to Level 3 (or equivalent experience) Experience working within a needs-led service undertaking risk and needs assessments Experience supporting vulnerable adults and/or children Experience managing complex casework and crisis intervention Experience working in supported accommodation, homelessness or destitution settings Knowledge of modern slavery and trafficking indicators and support systems in the UK Understanding of safeguarding legislation and best practice Strong organisational and communication skills Ability to manage a caseload and meet deadlines Confident using Microsoft Office and case management systems Full UK driving licence with access to a vehicle Eligible to work in the UK Desirable Experience working within formal contract frameworks with KPIs Knowledge of immigration systems and access to public funds Understanding of trauma-informed approaches and motivational interviewing Knowledge of the Violence Against Women and Girls strategy Benefits 25 days annual leave (pro rata) plus bank holidays 1 wellbeing day (pro rata) Annual leave buy-back scheme 5% employer pension contribution Mileage allowance Time off in lieu (TOIL) for overtime Employee Assistance Programme Access to group clinical supervision (BACP-trained counsellor) Training and development opportunities Bi-annual staff away days Regular internal staff newsletter Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful. If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed! Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.
The Federation of Small Businesses (FSB) is the leading voice of 5.5 million small businesses and the self-employed across the UK. Since 1974, we've supported people to start, run and grow their own business. With market-leading benefits, local support, financial expertise, networking events and more, we provide our members with all the tools they need to succeed in business. We're also the UK's leading business campaigner, focused on delivering change on issues that matter most. With teams across the UK, we work with governments and decision-makers to make real change happen. Taking on our role of FSB Regional Business and Stakeholder Engagement Manager is a fantastic opportunity to work for the UK's leading business organisation leading local activity throughout Oxfordshire and Gloucestershire, which supports commercial sales activity, member retention and recruitment, whilst also representing the voice of small businesses with local politicians, stakeholders and media. The role is varied across four main workstreams; Commercial, Membership, Policy & Lobbying and Volunteer & Member support. The successful candidate will (but not limited to): Identify opportunities to promote FSB membership, to larger audiences, generate sales leads and retain existing members. Work closely with the Regional Sales Manager developing opportunities for sales through local partnerships, B2B exhibitions, events and other networks. Identify opportunities to generate income streams delivered through local activity. Work closely with the commercial and regional sales team to secure opportunities. Work alongside colleagues across the organisation to deliver local element of national projects. Develop strong relationships with locally elected politicians, local authorities and any other local political stakeholders, to ensure the needs of small businesses are considered within policy development. Identify, research, develop and promote national and local business issues as they arise, including where appropriate, representing FSB and its members at external meetings and the media to raise FSB's local profile. Work alongside FSB volunteers who play a key role representing the FSB by providing briefings, guidance and general support to ensure they are able to represent the views of small businesses. Who are we looking for? In this extremely diverse position, applicants should have experience in one or more of the following but will be expected to develop in other areas also: commercial, marketing and event management, public affairs and campaigning, volunteer management and building networks, regional media and communications. The Regional Business and Stakeholder Engagement Manager role requires the post holder to develop a broad range of skills across various business areas. Candidates from a wide range of backgrounds will be considered but ideally they should have an understanding of the local business environment and be able to demonstrate an ability to build strong relationships and whilst maintaining a commercial focus. The role is home based and will involve some travel in Oxfordshire and the surrounding geographical region. The appointed candidate will be required to live in Oxfordshire. You must have a full valid UK driving licence and appropriate road worthy vehicle suitable for business use and be willing to travel within the region to attend events and meetings. FSB is dedicated to helping small businesses survive through these difficult times, and we value our staff enough to provide highly competitive rates of pay, benefits, and internationally recognised qualifications. We believe your work life balance is important and we provide you with all the tools, skills and support to help our members every day, and help you develop your skills through teamwork and relationship building. We believe diversity is the key to success, and we encourage people from all walks of life and backgrounds to come and join us. Our inclusive environment allows all our employees to bring their whole selves to work. In addition to a fulfilling career with FSB, you'll also benefit from: 26 days holidays per year plus bank holidays with the option to buy 3 days with your Annual Flex Pot Annual Flex Pot to spend on benefits including additional pension, additional holidays, additional critical illness cover, additional life cover, cycle to work scheme and discounted gym membership Health cash plan (Access to claim back numerous benefits, including towards dental treatment, optical, chiropody, physiotherapy, counselling, health and wellbeing) Critical illness and income protection insurance Enhanced Maternity and Paternity Pay Access to an employee assistance programme and mental health first aiders Group Personal Pension (GPP) Applicable on completion of probationary period and subject to terms How to apply All applications to be received by 28 August 2026. Any applications received after this date will be held on file for a maximum of 6 months and reviewed if the first round of applicants are unsuccessful. Additional information All applicants must be able to provide at interview stage their highest education certificates as listed on their CV and verification of their eligibility to work in the UK. As an equal opportunities employer, FSB is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and Inclusion agenda and aspire to have a diverse and inclusive workplace, where all employees can bring their whole self to work. We strongly encourage suitably qualified applicants from a range of backgrounds to apply and join FSB. Candidates with a disability who require reasonable adjustments should contact the HR department. Personal data will be held and processed for up to 6 months. Applicants are advised to apply early. We reserve the right to close a vacancy prior to the closing date if a high number of applications are received. If you are successful and short listed for interview you will be contacted by email.
Aug 11, 2026
Full time
The Federation of Small Businesses (FSB) is the leading voice of 5.5 million small businesses and the self-employed across the UK. Since 1974, we've supported people to start, run and grow their own business. With market-leading benefits, local support, financial expertise, networking events and more, we provide our members with all the tools they need to succeed in business. We're also the UK's leading business campaigner, focused on delivering change on issues that matter most. With teams across the UK, we work with governments and decision-makers to make real change happen. Taking on our role of FSB Regional Business and Stakeholder Engagement Manager is a fantastic opportunity to work for the UK's leading business organisation leading local activity throughout Oxfordshire and Gloucestershire, which supports commercial sales activity, member retention and recruitment, whilst also representing the voice of small businesses with local politicians, stakeholders and media. The role is varied across four main workstreams; Commercial, Membership, Policy & Lobbying and Volunteer & Member support. The successful candidate will (but not limited to): Identify opportunities to promote FSB membership, to larger audiences, generate sales leads and retain existing members. Work closely with the Regional Sales Manager developing opportunities for sales through local partnerships, B2B exhibitions, events and other networks. Identify opportunities to generate income streams delivered through local activity. Work closely with the commercial and regional sales team to secure opportunities. Work alongside colleagues across the organisation to deliver local element of national projects. Develop strong relationships with locally elected politicians, local authorities and any other local political stakeholders, to ensure the needs of small businesses are considered within policy development. Identify, research, develop and promote national and local business issues as they arise, including where appropriate, representing FSB and its members at external meetings and the media to raise FSB's local profile. Work alongside FSB volunteers who play a key role representing the FSB by providing briefings, guidance and general support to ensure they are able to represent the views of small businesses. Who are we looking for? In this extremely diverse position, applicants should have experience in one or more of the following but will be expected to develop in other areas also: commercial, marketing and event management, public affairs and campaigning, volunteer management and building networks, regional media and communications. The Regional Business and Stakeholder Engagement Manager role requires the post holder to develop a broad range of skills across various business areas. Candidates from a wide range of backgrounds will be considered but ideally they should have an understanding of the local business environment and be able to demonstrate an ability to build strong relationships and whilst maintaining a commercial focus. The role is home based and will involve some travel in Oxfordshire and the surrounding geographical region. The appointed candidate will be required to live in Oxfordshire. You must have a full valid UK driving licence and appropriate road worthy vehicle suitable for business use and be willing to travel within the region to attend events and meetings. FSB is dedicated to helping small businesses survive through these difficult times, and we value our staff enough to provide highly competitive rates of pay, benefits, and internationally recognised qualifications. We believe your work life balance is important and we provide you with all the tools, skills and support to help our members every day, and help you develop your skills through teamwork and relationship building. We believe diversity is the key to success, and we encourage people from all walks of life and backgrounds to come and join us. Our inclusive environment allows all our employees to bring their whole selves to work. In addition to a fulfilling career with FSB, you'll also benefit from: 26 days holidays per year plus bank holidays with the option to buy 3 days with your Annual Flex Pot Annual Flex Pot to spend on benefits including additional pension, additional holidays, additional critical illness cover, additional life cover, cycle to work scheme and discounted gym membership Health cash plan (Access to claim back numerous benefits, including towards dental treatment, optical, chiropody, physiotherapy, counselling, health and wellbeing) Critical illness and income protection insurance Enhanced Maternity and Paternity Pay Access to an employee assistance programme and mental health first aiders Group Personal Pension (GPP) Applicable on completion of probationary period and subject to terms How to apply All applications to be received by 28 August 2026. Any applications received after this date will be held on file for a maximum of 6 months and reviewed if the first round of applicants are unsuccessful. Additional information All applicants must be able to provide at interview stage their highest education certificates as listed on their CV and verification of their eligibility to work in the UK. As an equal opportunities employer, FSB is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and Inclusion agenda and aspire to have a diverse and inclusive workplace, where all employees can bring their whole self to work. We strongly encourage suitably qualified applicants from a range of backgrounds to apply and join FSB. Candidates with a disability who require reasonable adjustments should contact the HR department. Personal data will be held and processed for up to 6 months. Applicants are advised to apply early. We reserve the right to close a vacancy prior to the closing date if a high number of applications are received. If you are successful and short listed for interview you will be contacted by email.
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Are you passionate about ensuring seamless IT operations and ready to take on a pivotal role in a dynamic environment? Do you thrive in constantly evolving situations and are great at taking control, assessing and managing the situation? If so, continue reading to find out more about this fantastic opportunity to join HMRC - one of the largest and most dynamic IT infrastructures in Europe, and we are now one of the most digitally advanced tax authorities in the world. For those who are up to the challenge, we offer unique and unparalleled opportunities to work with some of the newest technologies and make a real, lasting difference. At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. The Team Our role sits within Enterprise Live Services (ELS) which forms part of the Chief Digital & Information Group (CDIO). ELS are accountable end to end for HMRC's IT Systems & Services, and our focus is ensuring a consistent, excellent Customer Experience. We work closely with the other product and platform groups and their partners to bring IT Systems and Services together. Job description HMRC is looking for a dynamic and proactive Major Incident Manager to join our team, playing a pivotal role in safeguarding the reliability and resilience of our IT estate. As a Major Incident Manager, you will be at the heart of our response to major IT incidents and escalations, working collaboratively across the organisation 365 days a year. You will champion rapid and effective incident management to restore services swiftly, minimising disruption to business operations and ensuring our colleagues and customers experience the highest standards of service quality and availability. In this exciting role, you will: • Assess complex situations and make decisive interventions to resolve major incidents. • Rapidly coordinate resolution activities and communicate effectively with both technical and non-technical stakeholders, including 3rd parties. • Manage stakeholder expectations and act as a trusted point of contact for business areas, translating technical information into clear, accessible language. • Provide visible leadership, taking ownership of issues and inspiring teams to deliver outstanding incident management. • Go beyond technical expertise, demonstrating initiative, adaptability, and a commitment to continuous improvement. • Respond to IT incidents and flex to support higher organisational priorities as needed. This post is not a highly technical role, and the ability to provide visible leadership, rapidly take ownership of emerging issues and proactively direct activities is critical to this role. The Role Due to operational needs, this post is full-time; however, applicants who need to work a more flexible arrangement are welcome to apply. We can't guarantee that we can meet all requests to work flexibly as any agreement will be subject to business ability to accommodate. Any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer. This role can offer hybrid working, but 60% of your time must be spent within our Newcastle bridge operations room. You must therefore be able to commute to the Newcastle location and initial training will be entirely office based in Newcastle. You will be joining a team that provides round the clock cover and service, 24 hours per day, 7 days per week, 365 days per year. This role attracts an Annual Attendance Allowance (AAA) payment which is typically a 26.11% monthly payment on top of your basic salary. This payment could vary to reflect the specific type and number of unsocial hours you are rostered to work. You will perform your contracted hours on an annualised hours basis, working fixed shift patterns over a 4 week rostering period consisting of days, nights, weekends and public holidays. The total number of hours worked over the 4 week rostering period is 148 hours. This is not inclusive of breaks which are unpaid. If the rostered shift falls on a Bank Holiday, colleagues are expected to work this. Typically, in 2 out of the 4 weeks, there is a requirement to work 52.75 hours per week, and in the other 2 weeks, a requirement to work 21.25 hours per week. This is subject to change in accordance with business needs. Current (typical) shift patterns are as follows: Week 1: Monday 6:45am - 7pm Tuesday, Friday, Saturday, Sunday 7am - 7pm Week 2: Wednesday 6:45am - 7pm Thursday 7am to 7pm Week 3: Monday 6:45pm - 7am Tuesday, Friday, Saturday, Sunday 7pm - 7am Week 4: Wednesday 6:45pm - 7am Thursday 7pm - 7am Please note that allowances paid within HMRC are subject to change in accordance with respective policy changes, the Annual Attendance Allowance is currently under review. The team also operate a further out of hours on call rota which colleagues are expected to join once fully trained. Colleagues joining the rota will be reimbursed as per HMRC policy. Person specification We are seeking a dynamic individual with extensive experience in handling Major Incidents within a large, multi-functional organisation. You should possess a deep understanding of both business and service impacts. A strong and effective leader, you are self-motivated, resilient, and confident in working both proactively and reactively. You are comfortable delivering reports and briefings to senior leaders. As an excellent communicator, you can set the right tone for both business and technical audiences. You thrive in a team environment and quickly build strong working relationships across multiple locations. Additionally, you are open minded, ready to consider the ideas of others, and readily accept feedback on your work. Responsibilities: • Facilitating and directing Major Incident resolution activity. • Producing high quality communications for business and technical audiences within tight timescales. • Challenging others to facilitate service restoration, while constantly reprioritising tasks and workload. • Understand IT issues from a customer perspective, draw logical conclusions and make sensible suggestions whilst negotiating with suppliers. • Proactively participating in post incident reviews and any residual recovery activity. • Making critical decisions in relation to incidents/changes required out of hours. • Working closely with partners to provide assurance of delivery to support Key Business Events. Please note: Security Check (SC) clearance level, either already held or willing to obtain, is a requirement of this role. Please see Additional Security Information and Security sections below. Essential Criteria We are looking for an experienced Major Incident Manager who clearly demonstrates the below: Proven ability to manage major incidents, including triage, escalation and resolution within a complex organisational environment. Capable of managing multiple incidents simultaneously, prioritising tasks effectively and maintaining focus in a constantly evolving environment to deliver rapid results. Outstanding verbal and written communication skills, with the ability to convey information clearly and effectively to both technical and non-technical audiences ensuring everyone is aligned. Uses strong and effective leadership to demonstrate a positive influence on teams and excels at building strong, collaborative relationships with stakeholders across all levels of the organisation. Able to work independently and make informed decisions when operating outside core hours. Desirable Criteria Existing knowledge of how a business service is supported by the IT. Service Management experience within a large organisation and meaningful experience in IT Operational Management. Proven dedication to IT Service Management standard methodologies, along with a track record of delivering continuous improvement in a customer centric environment. ITIL Foundation V3 or V4 and a fundamental understanding of the Major Incident Management function and how to apply it. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. This site is: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle. You will be given more information about what this means at the job offer stage. Technical skills We'll assess you against these technical skills during the selection process: Series of situational questions. Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme . click apply for full job details
Aug 11, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Are you passionate about ensuring seamless IT operations and ready to take on a pivotal role in a dynamic environment? Do you thrive in constantly evolving situations and are great at taking control, assessing and managing the situation? If so, continue reading to find out more about this fantastic opportunity to join HMRC - one of the largest and most dynamic IT infrastructures in Europe, and we are now one of the most digitally advanced tax authorities in the world. For those who are up to the challenge, we offer unique and unparalleled opportunities to work with some of the newest technologies and make a real, lasting difference. At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. The Team Our role sits within Enterprise Live Services (ELS) which forms part of the Chief Digital & Information Group (CDIO). ELS are accountable end to end for HMRC's IT Systems & Services, and our focus is ensuring a consistent, excellent Customer Experience. We work closely with the other product and platform groups and their partners to bring IT Systems and Services together. Job description HMRC is looking for a dynamic and proactive Major Incident Manager to join our team, playing a pivotal role in safeguarding the reliability and resilience of our IT estate. As a Major Incident Manager, you will be at the heart of our response to major IT incidents and escalations, working collaboratively across the organisation 365 days a year. You will champion rapid and effective incident management to restore services swiftly, minimising disruption to business operations and ensuring our colleagues and customers experience the highest standards of service quality and availability. In this exciting role, you will: • Assess complex situations and make decisive interventions to resolve major incidents. • Rapidly coordinate resolution activities and communicate effectively with both technical and non-technical stakeholders, including 3rd parties. • Manage stakeholder expectations and act as a trusted point of contact for business areas, translating technical information into clear, accessible language. • Provide visible leadership, taking ownership of issues and inspiring teams to deliver outstanding incident management. • Go beyond technical expertise, demonstrating initiative, adaptability, and a commitment to continuous improvement. • Respond to IT incidents and flex to support higher organisational priorities as needed. This post is not a highly technical role, and the ability to provide visible leadership, rapidly take ownership of emerging issues and proactively direct activities is critical to this role. The Role Due to operational needs, this post is full-time; however, applicants who need to work a more flexible arrangement are welcome to apply. We can't guarantee that we can meet all requests to work flexibly as any agreement will be subject to business ability to accommodate. Any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer. This role can offer hybrid working, but 60% of your time must be spent within our Newcastle bridge operations room. You must therefore be able to commute to the Newcastle location and initial training will be entirely office based in Newcastle. You will be joining a team that provides round the clock cover and service, 24 hours per day, 7 days per week, 365 days per year. This role attracts an Annual Attendance Allowance (AAA) payment which is typically a 26.11% monthly payment on top of your basic salary. This payment could vary to reflect the specific type and number of unsocial hours you are rostered to work. You will perform your contracted hours on an annualised hours basis, working fixed shift patterns over a 4 week rostering period consisting of days, nights, weekends and public holidays. The total number of hours worked over the 4 week rostering period is 148 hours. This is not inclusive of breaks which are unpaid. If the rostered shift falls on a Bank Holiday, colleagues are expected to work this. Typically, in 2 out of the 4 weeks, there is a requirement to work 52.75 hours per week, and in the other 2 weeks, a requirement to work 21.25 hours per week. This is subject to change in accordance with business needs. Current (typical) shift patterns are as follows: Week 1: Monday 6:45am - 7pm Tuesday, Friday, Saturday, Sunday 7am - 7pm Week 2: Wednesday 6:45am - 7pm Thursday 7am to 7pm Week 3: Monday 6:45pm - 7am Tuesday, Friday, Saturday, Sunday 7pm - 7am Week 4: Wednesday 6:45pm - 7am Thursday 7pm - 7am Please note that allowances paid within HMRC are subject to change in accordance with respective policy changes, the Annual Attendance Allowance is currently under review. The team also operate a further out of hours on call rota which colleagues are expected to join once fully trained. Colleagues joining the rota will be reimbursed as per HMRC policy. Person specification We are seeking a dynamic individual with extensive experience in handling Major Incidents within a large, multi-functional organisation. You should possess a deep understanding of both business and service impacts. A strong and effective leader, you are self-motivated, resilient, and confident in working both proactively and reactively. You are comfortable delivering reports and briefings to senior leaders. As an excellent communicator, you can set the right tone for both business and technical audiences. You thrive in a team environment and quickly build strong working relationships across multiple locations. Additionally, you are open minded, ready to consider the ideas of others, and readily accept feedback on your work. Responsibilities: • Facilitating and directing Major Incident resolution activity. • Producing high quality communications for business and technical audiences within tight timescales. • Challenging others to facilitate service restoration, while constantly reprioritising tasks and workload. • Understand IT issues from a customer perspective, draw logical conclusions and make sensible suggestions whilst negotiating with suppliers. • Proactively participating in post incident reviews and any residual recovery activity. • Making critical decisions in relation to incidents/changes required out of hours. • Working closely with partners to provide assurance of delivery to support Key Business Events. Please note: Security Check (SC) clearance level, either already held or willing to obtain, is a requirement of this role. Please see Additional Security Information and Security sections below. Essential Criteria We are looking for an experienced Major Incident Manager who clearly demonstrates the below: Proven ability to manage major incidents, including triage, escalation and resolution within a complex organisational environment. Capable of managing multiple incidents simultaneously, prioritising tasks effectively and maintaining focus in a constantly evolving environment to deliver rapid results. Outstanding verbal and written communication skills, with the ability to convey information clearly and effectively to both technical and non-technical audiences ensuring everyone is aligned. Uses strong and effective leadership to demonstrate a positive influence on teams and excels at building strong, collaborative relationships with stakeholders across all levels of the organisation. Able to work independently and make informed decisions when operating outside core hours. Desirable Criteria Existing knowledge of how a business service is supported by the IT. Service Management experience within a large organisation and meaningful experience in IT Operational Management. Proven dedication to IT Service Management standard methodologies, along with a track record of delivering continuous improvement in a customer centric environment. ITIL Foundation V3 or V4 and a fundamental understanding of the Major Incident Management function and how to apply it. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. This site is: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle. You will be given more information about what this means at the job offer stage. Technical skills We'll assess you against these technical skills during the selection process: Series of situational questions. Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme . click apply for full job details
Ford & Stanley Select
Milton Keynes, Buckinghamshire
Facilities Project Manager Milton Keynes Up to £50,000 Permanent The Opportunity If you're looking for an opportunity to take ownership of a diverse range of facilities projects while helping shape the future direction of a growing Facilities function, this is the kind of role that offers genuine influence from day one. As a newly created position within a growing engineering and manufacturing environment, you'll play a key role in delivering facilities improvement projects across a large and complex operational site. With business growth driving increased project activity, this role has been introduced to provide dedicated project management capability and support the continued development of facilities operations. You'll be responsible for managing projects ranging from office developments and infrastructure upgrades through to larger capital improvement works, working closely with production teams, contractors, procurement, and senior stakeholders to ensure successful delivery. This is more than a traditional project management position. Alongside delivering projects, you'll have the opportunity to improve planned maintenance processes, streamline ways of working, and help move facilities operations from a reactive to a more proactive approach. With a constant pipeline of improvement initiatives and investment across the site, you'll join a team where your contribution will have a visible impact on both operational performance and the wider business. Facilities Project Manager Responsibilities Project Delivery: Managing facilities-related projects from initial scope and contractor engagement through to successful delivery, ensuring projects are completed safely, on time, and within budget. Stakeholder Management: Working closely with Production, Procurement, Facilities teams, contractors, and senior stakeholders to understand requirements and deliver successful project outcomes. Contractor Coordination: Obtaining quotations, reviewing proposals, coordinating suppliers, and overseeing contractor-led works across the site. Planned Maintenance Improvement: Supporting planned maintenance activities, improving record keeping, and helping develop more effective maintenance processes and systems. Continuous Improvement: Identifying opportunities to improve facilities operations, maintenance planning, and project delivery processes while supporting wider departmental objectives. Ideal Facilities Project Manager Facilities Management Experience: Experience working within a Facilities Management environment, including exposure to planned maintenance activities and contractor management. Project Delivery Experience: Experience delivering facilities projects within an operational, engineering, manufacturing, or industrial environment. Coordination & Organisation: Ability to coordinate multiple workstreams, stakeholders, and site requirements simultaneously. Stakeholder Engagement: Comfortable communicating with individuals at all levels, from operational teams through to senior business leaders. Problem Solving & Initiative: Proactive, solutions-focused, and able to identify opportunities for improvement within a busy operational environment. Location & Working Arrangements Location: Milton Keynes Working Pattern: Monday-Friday, site-based Hours: 37-hour working week Schedule: Monday-Thursday 8-hour days with an early finish every Friday. Facilities Project Manager Salary Salary: Up to £50,000 Benefits 25 days annual leave plus Bank Holidays Company shutdown over Christmas Option to buy and sell up to 5 days holiday Pension scheme (4.4% employee / 6% employer contribution) Life Assurance (4x annual salary) Health Assured Employee Assistance Programme Salary review following probation and annually thereafter About Ford & Stanley Group Ford & Stanley Talent Services Group are in the business of people and performance. Our mission is to create one million better workdays through facilitating great recruitment, leadership and occupational mental fitness. We support our clients in their most challenging business areas - recruiting, developing and retaining the best talent from shop floor to boardroom. Ford & Stanley TalentWise - Business specialising in blue collar trade & technical services. Ford & Stanley Recruitment - Business specialising in white collar spanning all company functions. Ford & Stanley Executive Search - Business specialising in Executive Search & Executive Interim Solutions. Ford & Stanley Genius Performance - Performance coaching, training, and mental fitne
Aug 11, 2026
Full time
Facilities Project Manager Milton Keynes Up to £50,000 Permanent The Opportunity If you're looking for an opportunity to take ownership of a diverse range of facilities projects while helping shape the future direction of a growing Facilities function, this is the kind of role that offers genuine influence from day one. As a newly created position within a growing engineering and manufacturing environment, you'll play a key role in delivering facilities improvement projects across a large and complex operational site. With business growth driving increased project activity, this role has been introduced to provide dedicated project management capability and support the continued development of facilities operations. You'll be responsible for managing projects ranging from office developments and infrastructure upgrades through to larger capital improvement works, working closely with production teams, contractors, procurement, and senior stakeholders to ensure successful delivery. This is more than a traditional project management position. Alongside delivering projects, you'll have the opportunity to improve planned maintenance processes, streamline ways of working, and help move facilities operations from a reactive to a more proactive approach. With a constant pipeline of improvement initiatives and investment across the site, you'll join a team where your contribution will have a visible impact on both operational performance and the wider business. Facilities Project Manager Responsibilities Project Delivery: Managing facilities-related projects from initial scope and contractor engagement through to successful delivery, ensuring projects are completed safely, on time, and within budget. Stakeholder Management: Working closely with Production, Procurement, Facilities teams, contractors, and senior stakeholders to understand requirements and deliver successful project outcomes. Contractor Coordination: Obtaining quotations, reviewing proposals, coordinating suppliers, and overseeing contractor-led works across the site. Planned Maintenance Improvement: Supporting planned maintenance activities, improving record keeping, and helping develop more effective maintenance processes and systems. Continuous Improvement: Identifying opportunities to improve facilities operations, maintenance planning, and project delivery processes while supporting wider departmental objectives. Ideal Facilities Project Manager Facilities Management Experience: Experience working within a Facilities Management environment, including exposure to planned maintenance activities and contractor management. Project Delivery Experience: Experience delivering facilities projects within an operational, engineering, manufacturing, or industrial environment. Coordination & Organisation: Ability to coordinate multiple workstreams, stakeholders, and site requirements simultaneously. Stakeholder Engagement: Comfortable communicating with individuals at all levels, from operational teams through to senior business leaders. Problem Solving & Initiative: Proactive, solutions-focused, and able to identify opportunities for improvement within a busy operational environment. Location & Working Arrangements Location: Milton Keynes Working Pattern: Monday-Friday, site-based Hours: 37-hour working week Schedule: Monday-Thursday 8-hour days with an early finish every Friday. Facilities Project Manager Salary Salary: Up to £50,000 Benefits 25 days annual leave plus Bank Holidays Company shutdown over Christmas Option to buy and sell up to 5 days holiday Pension scheme (4.4% employee / 6% employer contribution) Life Assurance (4x annual salary) Health Assured Employee Assistance Programme Salary review following probation and annually thereafter About Ford & Stanley Group Ford & Stanley Talent Services Group are in the business of people and performance. Our mission is to create one million better workdays through facilitating great recruitment, leadership and occupational mental fitness. We support our clients in their most challenging business areas - recruiting, developing and retaining the best talent from shop floor to boardroom. Ford & Stanley TalentWise - Business specialising in blue collar trade & technical services. Ford & Stanley Recruitment - Business specialising in white collar spanning all company functions. Ford & Stanley Executive Search - Business specialising in Executive Search & Executive Interim Solutions. Ford & Stanley Genius Performance - Performance coaching, training, and mental fitne
Team Manager Derbyshire (Hybrid Working Available) £40,000 - £50,000 per annum Permanent Full-time Our client is a well-established and growing law firm specialising in Private Client services, including Wills, Probate and Estate Planning. They are seeking an experienced Probate Team Manager to lead a high-performing team of legal professionals, ensuring exceptional client service, technical excellence and strong commercial performance. This is an excellent opportunity for a qualified legal professional who enjoys mentoring others while remaining hands-on with technical probate work. The Role As Probate Team Manager, you'll oversee the performance, development and technical supervision of a team of Probate Legal Advisors, ensuring matters progress efficiently while maintaining the highest standards of legal compliance and client care. Alongside leading your team, you'll retain a small personal caseload to ensure your technical knowledge remains current and continue to support the delivery of high-quality probate services. Key Responsibilities Leadership & Team Management Lead, motivate and develop a team of Probate Legal Advisors. Drive individual and team performance against agreed KPIs and service standards. Deliver regular coaching, mentoring and performance reviews. Identify training needs and support ongoing professional development. Conduct regular case reviews and quality assurance checks. Assist with recruitment, onboarding and development of new team members. Work collaboratively with other department managers to ensure operational success. Legal & Compliance Provide technical supervision and guidance to your team. Manage a small personal caseload of probate matters. Ensure compliance with SRA regulations and internal policies. Monitor legal quality, risk management and file progression. Keep up to date with changes in probate legislation and best practice. Support continuous improvement across legal processes and procedures. Client Service Ensure clients receive a professional, compassionate and efficient service throughout the probate process. Support the resolution of complex client queries and complaints. Work with internal teams to manage workloads and client expectations. Promote a culture focused on outstanding client care and service excellence. Performance & Operations Monitor team workloads, work in progress and case progression. Drive productivity, billing performance and departmental KPIs. Produce accurate management reports and performance data. Identify opportunities to improve efficiency and service delivery. Support the firm's continued growth through effective people management and operational excellence. About You To be successful in this role, you will have: Significant experience within Wills, Probate and Private Client law. Previous experience supervising or managing legal professionals. Excellent coaching, mentoring and leadership skills. Strong technical knowledge of probate law and compliance requirements. Excellent organisational and communication skills. A proactive, solutions-focused approach with the ability to motivate others. Experience managing KPIs, workloads and performance within a legal environment. What's on Offer Competitive salary of £40,000-£50,000. Hybrid working available. Ongoing professional development and career progression. Supportive and collaborative working environment. Opportunity to lead and shape a growing Probate department. Pension scheme and generous holiday allowance. If you're an experienced Private Client professional looking to take the next step in your leadership career, we'd love to hear from you.
Aug 11, 2026
Full time
Team Manager Derbyshire (Hybrid Working Available) £40,000 - £50,000 per annum Permanent Full-time Our client is a well-established and growing law firm specialising in Private Client services, including Wills, Probate and Estate Planning. They are seeking an experienced Probate Team Manager to lead a high-performing team of legal professionals, ensuring exceptional client service, technical excellence and strong commercial performance. This is an excellent opportunity for a qualified legal professional who enjoys mentoring others while remaining hands-on with technical probate work. The Role As Probate Team Manager, you'll oversee the performance, development and technical supervision of a team of Probate Legal Advisors, ensuring matters progress efficiently while maintaining the highest standards of legal compliance and client care. Alongside leading your team, you'll retain a small personal caseload to ensure your technical knowledge remains current and continue to support the delivery of high-quality probate services. Key Responsibilities Leadership & Team Management Lead, motivate and develop a team of Probate Legal Advisors. Drive individual and team performance against agreed KPIs and service standards. Deliver regular coaching, mentoring and performance reviews. Identify training needs and support ongoing professional development. Conduct regular case reviews and quality assurance checks. Assist with recruitment, onboarding and development of new team members. Work collaboratively with other department managers to ensure operational success. Legal & Compliance Provide technical supervision and guidance to your team. Manage a small personal caseload of probate matters. Ensure compliance with SRA regulations and internal policies. Monitor legal quality, risk management and file progression. Keep up to date with changes in probate legislation and best practice. Support continuous improvement across legal processes and procedures. Client Service Ensure clients receive a professional, compassionate and efficient service throughout the probate process. Support the resolution of complex client queries and complaints. Work with internal teams to manage workloads and client expectations. Promote a culture focused on outstanding client care and service excellence. Performance & Operations Monitor team workloads, work in progress and case progression. Drive productivity, billing performance and departmental KPIs. Produce accurate management reports and performance data. Identify opportunities to improve efficiency and service delivery. Support the firm's continued growth through effective people management and operational excellence. About You To be successful in this role, you will have: Significant experience within Wills, Probate and Private Client law. Previous experience supervising or managing legal professionals. Excellent coaching, mentoring and leadership skills. Strong technical knowledge of probate law and compliance requirements. Excellent organisational and communication skills. A proactive, solutions-focused approach with the ability to motivate others. Experience managing KPIs, workloads and performance within a legal environment. What's on Offer Competitive salary of £40,000-£50,000. Hybrid working available. Ongoing professional development and career progression. Supportive and collaborative working environment. Opportunity to lead and shape a growing Probate department. Pension scheme and generous holiday allowance. If you're an experienced Private Client professional looking to take the next step in your leadership career, we'd love to hear from you.
Bennett and Game Recruitment LTD
St. Albans, Hertfordshire
Job Title: Personal Tax Assistant Manager or Manager (dependant on experience) Location: St Albans (hybrid) Package: 55,000- 70,000 (higher DOE), hybrid working, 25 days hol +BH, and much more! Working Hours: Full time or Part time, Monday - Friday, 37.5 hours, core hours: 10am - 4:30pm A fantastic opportunity is available within a top 100 UK practice, as a Private Client Tax Assistant Manager, or Manager. This practice pride themselves on being a diverse, flexible, and excellent place to work, proudly ranking within the top 100 companies to work for in 2026 Within this role you will be running a portfolio as a case handler and acting manager involving compliance and advisory. This is a crucial role to the practice as they look to grow and develop their tax department. With some great benefits, and a lot of progression, this is a role you don't want to miss Private Client Tax Manager Job Responsibilities Manage a diverse portfolio of personal tax clients, primarily UK-based with international elements including non-UK trusts, arrivals and departures. Prepare and review personal tax returns, ensuring accurate and timely electronic filing in line with HMRC deadlines. Act as the main day-to-day contact for clients, delivering high-quality service and handling routine correspondence proactively. Support managers, directors and partners on advisory projects including IHT planning, pension changes, and UK residency matters. Attend and assist with client meetings, prepare meeting notes, and coordinate follow-up actions within agreed timelines and budgets. Liaise with clients and third-party advisers to gather information required for tax compliance and advisory work. Conduct technical research and assist with ad hoc assignments, HMRC enquiries, and Digital Disclosure Facility submissions. Monitor budgets, billing and chargeability, while contributing to team development through collaboration and knowledge sharing. Private Client Tax Manager Job Requirements Minimum requirement to be CTA qualified Must have a minimum of 4 years private client experience Experience in CCH packages and SharePoint is advantageous Excellent organisational, technical, interpersonal, and communication skills Private Client Tax Manager Salary & Benefits Salary is flexible depending on experience, ranging from 55k-70k (higher for more senior managers) 25 days holiday, plus bank holidays. Holiday increases with years of service up to 28 days Salary sacrifice pension up to 5%, auto enrolment to pension, death in service 4x your salary, and enhanced maternity and paternity pay Season ticket loan or car parking loan Hybrid working - 60% office, 40% remote Core working hours, and if you've hit your contracted hours, you can take Friday afternoons off! And much more Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Aug 11, 2026
Full time
Job Title: Personal Tax Assistant Manager or Manager (dependant on experience) Location: St Albans (hybrid) Package: 55,000- 70,000 (higher DOE), hybrid working, 25 days hol +BH, and much more! Working Hours: Full time or Part time, Monday - Friday, 37.5 hours, core hours: 10am - 4:30pm A fantastic opportunity is available within a top 100 UK practice, as a Private Client Tax Assistant Manager, or Manager. This practice pride themselves on being a diverse, flexible, and excellent place to work, proudly ranking within the top 100 companies to work for in 2026 Within this role you will be running a portfolio as a case handler and acting manager involving compliance and advisory. This is a crucial role to the practice as they look to grow and develop their tax department. With some great benefits, and a lot of progression, this is a role you don't want to miss Private Client Tax Manager Job Responsibilities Manage a diverse portfolio of personal tax clients, primarily UK-based with international elements including non-UK trusts, arrivals and departures. Prepare and review personal tax returns, ensuring accurate and timely electronic filing in line with HMRC deadlines. Act as the main day-to-day contact for clients, delivering high-quality service and handling routine correspondence proactively. Support managers, directors and partners on advisory projects including IHT planning, pension changes, and UK residency matters. Attend and assist with client meetings, prepare meeting notes, and coordinate follow-up actions within agreed timelines and budgets. Liaise with clients and third-party advisers to gather information required for tax compliance and advisory work. Conduct technical research and assist with ad hoc assignments, HMRC enquiries, and Digital Disclosure Facility submissions. Monitor budgets, billing and chargeability, while contributing to team development through collaboration and knowledge sharing. Private Client Tax Manager Job Requirements Minimum requirement to be CTA qualified Must have a minimum of 4 years private client experience Experience in CCH packages and SharePoint is advantageous Excellent organisational, technical, interpersonal, and communication skills Private Client Tax Manager Salary & Benefits Salary is flexible depending on experience, ranging from 55k-70k (higher for more senior managers) 25 days holiday, plus bank holidays. Holiday increases with years of service up to 28 days Salary sacrifice pension up to 5%, auto enrolment to pension, death in service 4x your salary, and enhanced maternity and paternity pay Season ticket loan or car parking loan Hybrid working - 60% office, 40% remote Core working hours, and if you've hit your contracted hours, you can take Friday afternoons off! And much more Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
IFA Technical Administrator & Report Writer: £40,000, a 4% annual bonus, 5% employer pension and 25 days holiday plus bank holidays. This is a technical administrator and report writer job for someone who wants to be the person the advisers actually come to, not the one sat at the back writing reports for people you barely speak to. About the firm: A well-established wealth management practice in Knutsford, in the region of £300m AUM with five advisers looking after business owners, senior executives and retired private clients. The owners are the draw here, relaxed, fair, transparent and genuine, and a practice manager was brought in specifically to get the systems and processes right, so this technical administrator job sits inside a support function that works rather than one that is firefighting. The job: This is a hands-on technical administrator and report writer job with real client contact and genuine responsibility for the technical work. Acting as the technical point of contact for the advisers, from new business through to ongoing reviews Writing clear, compliant suitability reports and recommendations Building and maintaining plans across investment, retirement, tax and estate planning Preparing client review documentation, cashflow updates and investment performance analysis Obtaining and analysing product information, quotes and illustrations for comparisons Attending client meetings and liaising with clients and third parties to keep cases moving What you'll need: Paraplanning or technical administration experience within an IFA or wealth management firm Experience producing suitability reports and cashflow models Confidence dealing with clients, advisers and third parties, the part that matters most in this job Strong understanding of financial planning principles and regulatory requirements Exceptional attention to detail, strong numeracy, and good Excel and Word skills Level 4 Diploma (or working towards it), pension transfer experience, IHT product knowledge and familiarity with Voyant are all a bonus rather than essential. The package: £40,000 5% employer pension contribution 4% annual bonus 25 days holiday plus bank holidays Study support if you want to take your exams Hybrid and flexible working for the right person Next steps: Apply now if your skills and experience align with this job. Alternatively, for a confidential conversation about this or other technical administration and paraplanning opportunities across Cheshire and the North West, contact Duncan McIlroy at Eventus Recruitment Group. If this particular job isn't quite right but you're considering your next move, I'm always happy to have an off-the-record chat about the market. The Eventus Recruitment Group are award-winning recruitment specialists operating across the UK and Ireland in the Legal, Finance and Financial Services sectors. Please note, the years' experience and / or salary are listed in our advertisements as a guide. We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role. As an equal opportunities employer we welcome applications from candidates of all backgrounds and circumstances. Our privacy policy can be found at the bottom of our website.
Aug 11, 2026
Full time
IFA Technical Administrator & Report Writer: £40,000, a 4% annual bonus, 5% employer pension and 25 days holiday plus bank holidays. This is a technical administrator and report writer job for someone who wants to be the person the advisers actually come to, not the one sat at the back writing reports for people you barely speak to. About the firm: A well-established wealth management practice in Knutsford, in the region of £300m AUM with five advisers looking after business owners, senior executives and retired private clients. The owners are the draw here, relaxed, fair, transparent and genuine, and a practice manager was brought in specifically to get the systems and processes right, so this technical administrator job sits inside a support function that works rather than one that is firefighting. The job: This is a hands-on technical administrator and report writer job with real client contact and genuine responsibility for the technical work. Acting as the technical point of contact for the advisers, from new business through to ongoing reviews Writing clear, compliant suitability reports and recommendations Building and maintaining plans across investment, retirement, tax and estate planning Preparing client review documentation, cashflow updates and investment performance analysis Obtaining and analysing product information, quotes and illustrations for comparisons Attending client meetings and liaising with clients and third parties to keep cases moving What you'll need: Paraplanning or technical administration experience within an IFA or wealth management firm Experience producing suitability reports and cashflow models Confidence dealing with clients, advisers and third parties, the part that matters most in this job Strong understanding of financial planning principles and regulatory requirements Exceptional attention to detail, strong numeracy, and good Excel and Word skills Level 4 Diploma (or working towards it), pension transfer experience, IHT product knowledge and familiarity with Voyant are all a bonus rather than essential. The package: £40,000 5% employer pension contribution 4% annual bonus 25 days holiday plus bank holidays Study support if you want to take your exams Hybrid and flexible working for the right person Next steps: Apply now if your skills and experience align with this job. Alternatively, for a confidential conversation about this or other technical administration and paraplanning opportunities across Cheshire and the North West, contact Duncan McIlroy at Eventus Recruitment Group. If this particular job isn't quite right but you're considering your next move, I'm always happy to have an off-the-record chat about the market. The Eventus Recruitment Group are award-winning recruitment specialists operating across the UK and Ireland in the Legal, Finance and Financial Services sectors. Please note, the years' experience and / or salary are listed in our advertisements as a guide. We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role. As an equal opportunities employer we welcome applications from candidates of all backgrounds and circumstances. Our privacy policy can be found at the bottom of our website.
A great opportunity to join a well-established and developing Engineering Consultancy, based towards the Hertfordshire area are looking for an experienced Business Development Manager to join their team. The company specialises within Engineering Services across Highly Hazardous sectors, such as Oil & Gas, Chemical Manufacturing, Water Treatment etc. Therefore, they are an interesting and exciting company to work for. This role will spearhead the company sales across the UK, tapping into various similar market sectors. Salary and Benefits of the Business Development Manager: Company Car/Car Allowance Competitive base salary plus an attractive commission/bonus structure based on secured orders Comprehensive product and industry training to ensure you are fully supported 25 days holiday + Bank Holidays (Rises to 28 days after 3 years continuous employment) Workplace Pension Death in Service Field Based Role of the Business Development Manager: We are looking for a driven and commercially astute Business Development Manager to take ownership of our Southern territory, covering the M62 corridor, South of England and Wales. You will have full ownership of your territory, identifying new opportunities, building strong customer relationships and driving sustainable sales growth. The ideal candidate will be self-motivated, organised, commercially focused and confident working autonomously, with a proven ability to develop new work and build long-term customer relationships. Key Responsibilities: Responsible for your sales region, identifying commercial opportunities, as well as managing and growing existing relationships. Promote & participate in company visits to our other facilities Present quotations to clients including prompt follow ups by leading the quotation/tender process. Work with the SLT to set and monitor sales targets to achieve objectives. Solution Selling. To Monitor company trends, competitor data and gather market intelligence relating to specialist industries within the company. Work closely with the Proposals Department to ensure an excellent standard of quotation is prepared and presented Essential Criteria of the Business Development Manager: Experience of working within a relevant Engineering, Manufacturing or Construction background (Heavy Industry). A proven background in sales including running of sales pipeline. Determination, enthusiasm, and motivation to succeed and grow with a reputable company. Proficient IT and presentation skills. Good organisational skills. A full clean driving licence. How to Apply: To apply for the Business Development Manager position, please submit your CV direct for review or contact to Ava Murphy at E3 Recruitment.
Aug 11, 2026
Full time
A great opportunity to join a well-established and developing Engineering Consultancy, based towards the Hertfordshire area are looking for an experienced Business Development Manager to join their team. The company specialises within Engineering Services across Highly Hazardous sectors, such as Oil & Gas, Chemical Manufacturing, Water Treatment etc. Therefore, they are an interesting and exciting company to work for. This role will spearhead the company sales across the UK, tapping into various similar market sectors. Salary and Benefits of the Business Development Manager: Company Car/Car Allowance Competitive base salary plus an attractive commission/bonus structure based on secured orders Comprehensive product and industry training to ensure you are fully supported 25 days holiday + Bank Holidays (Rises to 28 days after 3 years continuous employment) Workplace Pension Death in Service Field Based Role of the Business Development Manager: We are looking for a driven and commercially astute Business Development Manager to take ownership of our Southern territory, covering the M62 corridor, South of England and Wales. You will have full ownership of your territory, identifying new opportunities, building strong customer relationships and driving sustainable sales growth. The ideal candidate will be self-motivated, organised, commercially focused and confident working autonomously, with a proven ability to develop new work and build long-term customer relationships. Key Responsibilities: Responsible for your sales region, identifying commercial opportunities, as well as managing and growing existing relationships. Promote & participate in company visits to our other facilities Present quotations to clients including prompt follow ups by leading the quotation/tender process. Work with the SLT to set and monitor sales targets to achieve objectives. Solution Selling. To Monitor company trends, competitor data and gather market intelligence relating to specialist industries within the company. Work closely with the Proposals Department to ensure an excellent standard of quotation is prepared and presented Essential Criteria of the Business Development Manager: Experience of working within a relevant Engineering, Manufacturing or Construction background (Heavy Industry). A proven background in sales including running of sales pipeline. Determination, enthusiasm, and motivation to succeed and grow with a reputable company. Proficient IT and presentation skills. Good organisational skills. A full clean driving licence. How to Apply: To apply for the Business Development Manager position, please submit your CV direct for review or contact to Ava Murphy at E3 Recruitment.
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Have you got experience of leading a multi-skilled Operations team in an Enterprise Data environment? Do you have experience in running a diverse team of Product Operations Specialists, and leading direction and strategy in a large operations team? We are looking for a strong teammate who can effectively and sensitively handle the expectations, and meet the needs of, a range of customers with multiple and sophisticated drivers. Within HMRC's Chief Data Office (CDO), specifically in the Data Platform Services (DPS) team we are redefining and growing a team of outstanding people to improve its Data Platforms offering. We are already a diverse team of 120+ individuals, creating a dynamic and inclusive working environment whose skills cover Architecture, Engineering and Operation. Job description Within HMRC, we have an exciting opportunity to lead the Data Platform Services (DPS) Data Operations team where you will shape and lead this function which will be responsible for managing all of the DPS platforms and Products that support the public and private environments and the operational aspects of the Data Platforms underpinning HMRC offerings and application platforms. This will involve driving operational ITIL practices, operational activities and ensuring compliance with information assurance practices and customer commitments. The Lead Platform Operations Manager oversees the operational management, infrastructure, and strategic technical requirements of a platform service. This role sets the direction for platform operations, guiding teams in optimising maintenance processes, and implementing infrastructure improvements. The Lead Platform Operations Manager aligns platform services capabilities with organisational goals and drives efforts to modernise and integrate new technologies. Their role oversees risk management and compliance, leading adherence with industry standards and regulatory requirements. The role will require close collaboration with the key functions the HMRC Operations model interact with, which includes Product Development and Engineering, Service Management and Operations, Customer Groups, and other associated teams. The role will require a customer-first mentality with strong influencing skills and ability to communicate both orally and in writing to bring about effective support for the customers of DPS. You will be located in one of the DPS Base locations and some travel will form part of the role. You will be expected to work a minimum of 60% of your working time from an office location. Person specification Operational Strategy & Leadership: Lead the development and implementation of strategies for optimising data platform operations. Guide teams in maintaining and enhancing infrastructure and platforms. Risk & Compliance Management: Implement strategies to identify and mitigate potential Data Platform issues proactively. Performance Monitoring & Improvement: Monitor performance metrics and implement data-driven strategies to improve efficiency, scalability and capacity. Drive continuous improvement initiatives that enhance operational processes, adopt new technologies and support future needs of the entire data platform services. Modernisation & Integration: Lead the modernisation of platform infrastructure and optimising legacy systems. Vendor & External Service Management: Manage relationships with third parties to deliver the Operational part of infrastructure, maintenance and operational needs of the data platform service. Support contract management, service-level agreements, vendor and supplier performance reviews. You will: Lead the Data Operations function in DPS which will provide all the operations governance. Engage with CDIO functions to ensure service delivery commitments and customer obligations are defined and then successfully delivered. Work closely across the Data Platform Services group to ensure the delivery of exceptional customer experience, coordinating with support teams, customer success leads and engineering. Drive continuous improvement of the function adopting leading ITIL, data and cloud practices to ensure secure, resilient, responsive and customer centric service delivery. Identifying areas where automation or shift-left practices can improve efficiency and resilience. Co-ordinate with Service Management and Operations group to ensure operational teams comply with the delivery of services, ensuring internal SLAs, OLAs and KPIs are met or exceeded. Essential Criteria Adept in setting and leading the strategic direction of diverse data platform operation needs. Proficient in managing risk and complying with regulatory standards and industry best practices. Capable in driving data-driven approaches to monitor and optimise performance, scalability and cost-efficiency. Able to lead the modernisation of infrastructure through multiple IT management methodologies. Competent in managing vendor and supplier relationships. Experience of service delivery at scale covering Data Platforms and associated services. ITIL certified and professional service operations experience. Preferably from a service manager background. Track record of developing a service function, defining the vision, and leading the delivery efficiently. Demonstrate a driven and fearless approach to oversee change - having the ability to design and lead a function that aligns with the priorities and goals of the wider business. Effective stakeholder management and ability to influence stakeholders to drive change at executive and operational levels. Ability to create and continuously improve processes and procedures to meet organisational needs. Desirable Criteria Ideally you will also have experience and understanding of: Advance degree in IT or relevant experience. Extensive experience in Data Platform or Operations Management. Demonstratable experience in modernisation of infrastructure. Experience with security and compliance protocols and regulatory requirements. Influencing customer attitudes, decisions, and actions for mutual benefit, with excellent partner management skills. Delivery of Continual Service Improvements through use of Automation, change and customer self-service components. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) These sites are: Telford Plaza, Telford - moving to Parkside Court, Telford Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford You will be given more information about what this means at the job offer stage. Leeds Location Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Behaviours We'll assess you against these behaviours during the selection process: Changing and Improving Leadership Communicating and Influencing Making Effective Decisions Managing a Quality Service Benefits Alongside your salary of £71,725, HM Revenue and Customs contributes £20,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know . click apply for full job details
Aug 11, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Have you got experience of leading a multi-skilled Operations team in an Enterprise Data environment? Do you have experience in running a diverse team of Product Operations Specialists, and leading direction and strategy in a large operations team? We are looking for a strong teammate who can effectively and sensitively handle the expectations, and meet the needs of, a range of customers with multiple and sophisticated drivers. Within HMRC's Chief Data Office (CDO), specifically in the Data Platform Services (DPS) team we are redefining and growing a team of outstanding people to improve its Data Platforms offering. We are already a diverse team of 120+ individuals, creating a dynamic and inclusive working environment whose skills cover Architecture, Engineering and Operation. Job description Within HMRC, we have an exciting opportunity to lead the Data Platform Services (DPS) Data Operations team where you will shape and lead this function which will be responsible for managing all of the DPS platforms and Products that support the public and private environments and the operational aspects of the Data Platforms underpinning HMRC offerings and application platforms. This will involve driving operational ITIL practices, operational activities and ensuring compliance with information assurance practices and customer commitments. The Lead Platform Operations Manager oversees the operational management, infrastructure, and strategic technical requirements of a platform service. This role sets the direction for platform operations, guiding teams in optimising maintenance processes, and implementing infrastructure improvements. The Lead Platform Operations Manager aligns platform services capabilities with organisational goals and drives efforts to modernise and integrate new technologies. Their role oversees risk management and compliance, leading adherence with industry standards and regulatory requirements. The role will require close collaboration with the key functions the HMRC Operations model interact with, which includes Product Development and Engineering, Service Management and Operations, Customer Groups, and other associated teams. The role will require a customer-first mentality with strong influencing skills and ability to communicate both orally and in writing to bring about effective support for the customers of DPS. You will be located in one of the DPS Base locations and some travel will form part of the role. You will be expected to work a minimum of 60% of your working time from an office location. Person specification Operational Strategy & Leadership: Lead the development and implementation of strategies for optimising data platform operations. Guide teams in maintaining and enhancing infrastructure and platforms. Risk & Compliance Management: Implement strategies to identify and mitigate potential Data Platform issues proactively. Performance Monitoring & Improvement: Monitor performance metrics and implement data-driven strategies to improve efficiency, scalability and capacity. Drive continuous improvement initiatives that enhance operational processes, adopt new technologies and support future needs of the entire data platform services. Modernisation & Integration: Lead the modernisation of platform infrastructure and optimising legacy systems. Vendor & External Service Management: Manage relationships with third parties to deliver the Operational part of infrastructure, maintenance and operational needs of the data platform service. Support contract management, service-level agreements, vendor and supplier performance reviews. You will: Lead the Data Operations function in DPS which will provide all the operations governance. Engage with CDIO functions to ensure service delivery commitments and customer obligations are defined and then successfully delivered. Work closely across the Data Platform Services group to ensure the delivery of exceptional customer experience, coordinating with support teams, customer success leads and engineering. Drive continuous improvement of the function adopting leading ITIL, data and cloud practices to ensure secure, resilient, responsive and customer centric service delivery. Identifying areas where automation or shift-left practices can improve efficiency and resilience. Co-ordinate with Service Management and Operations group to ensure operational teams comply with the delivery of services, ensuring internal SLAs, OLAs and KPIs are met or exceeded. Essential Criteria Adept in setting and leading the strategic direction of diverse data platform operation needs. Proficient in managing risk and complying with regulatory standards and industry best practices. Capable in driving data-driven approaches to monitor and optimise performance, scalability and cost-efficiency. Able to lead the modernisation of infrastructure through multiple IT management methodologies. Competent in managing vendor and supplier relationships. Experience of service delivery at scale covering Data Platforms and associated services. ITIL certified and professional service operations experience. Preferably from a service manager background. Track record of developing a service function, defining the vision, and leading the delivery efficiently. Demonstrate a driven and fearless approach to oversee change - having the ability to design and lead a function that aligns with the priorities and goals of the wider business. Effective stakeholder management and ability to influence stakeholders to drive change at executive and operational levels. Ability to create and continuously improve processes and procedures to meet organisational needs. Desirable Criteria Ideally you will also have experience and understanding of: Advance degree in IT or relevant experience. Extensive experience in Data Platform or Operations Management. Demonstratable experience in modernisation of infrastructure. Experience with security and compliance protocols and regulatory requirements. Influencing customer attitudes, decisions, and actions for mutual benefit, with excellent partner management skills. Delivery of Continual Service Improvements through use of Automation, change and customer self-service components. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) These sites are: Telford Plaza, Telford - moving to Parkside Court, Telford Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford You will be given more information about what this means at the job offer stage. Leeds Location Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Behaviours We'll assess you against these behaviours during the selection process: Changing and Improving Leadership Communicating and Influencing Making Effective Decisions Managing a Quality Service Benefits Alongside your salary of £71,725, HM Revenue and Customs contributes £20,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know . click apply for full job details
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC is one of the UK's largest government organisations, delivering critical services that support millions of customers and businesses. Our digital services and technology platforms enable the effective collection of revenues that fund public services across the UK. As a Service Manager, you will play a key role in ensuring that digital services remain secure, resilient, user-focused and aligned to business objectives. You will work across multidisciplinary teams and suppliers to support and improve live services, helping ensure they meet customer needs and performance expectations Job description This is an exciting opportunity to join HMRC CDIO Business Tax as a Service Manager, responsible for the live operation, performance, and continuous improvement of digital services. Working in a multi-disciplinary environment, you will collaborate with Product Managers, Delivery Managers, architects and operational colleagues to ensure services are stable, compliant and delivering value. You will contribute to the effective running of services across the lifecycle, supporting governance, managing risk, and embedding continuous improvement based on user insight and data. Key Responsibilities: Manage and maintain live service performance, including monitoring KPIs and SLAs. Manage incidents, problems, and risks, ensuring timely resolution and mitigation. Support service governance and assurance processes. Collaborate with product, delivery and technical teams to maintain service quality. Engage with stakeholders to ensure alignment with business and policy outcomes. Drive continuous improvement using service data and user feedback. Support release and change management, minimising service disruption. Contribute to service lifecycle decisions, including readiness and transition. Person specification Proven experience in managing or supporting live digital or IT services, including handling incidents, risks, and service issues, with familiarity in service management frameworks such as ITIL. Strong stakeholder engagement and communication abilities, with experience collaborating in multidisciplinary teams. Skilled in leveraging data and metrics to drive improvements in service performance. Essential Criteria Applicants must demonstrate: Demonstrated experience in supporting or managing live operational, business, or digital services, including monitoring performance and reporting on service metrics. Proven ability to identify, track, and manage risks, issues, and actions, while driving service improvements and operational efficiencies. Strong stakeholder engagement and communication skills, alongside collaborative working across multiple teams. Skilled in prioritising tasks and consistently delivering outcomes within fast-paced environments. Desirable Criteria It would be beneficial if you have: Experience in government or regulated sectors, with knowledge of service standards and the service lifecycle. Proven ability in continuous improvement and service optimisation, including familiarity with Agile, DevOps, and ITIL4 practices. Understanding of modern service management methodologies and approaches within regulated environments. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Behaviours We'll assess you against these behaviours during the selection process: Changing and Improving Communicating and Influencing Making Effective Decisions Managing a Quality Service Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history, qualifications and previous skills and experiences We would like to see your title and employment/study details and dates included. Feel free to provide success after each role section you list, showing us what you achieved in this role. Please keep it recent and to be relevant to the Responsibilities and Person Specification part of this advert. Please keep this experience to no more than 500 words A 500-word personal statement. Your personal statement should show how you meet the person specification and essential criteria. Separate 250 word statements for the following behaviours:- Changing and Improving Communicating and Influencing Making Effective Decisions Managing a Quality Service Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on the CV. At full sift all behaviour statements, your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, you will be assessed on Experience and Behaviours. Interviews will take place via video link. Sift and interview dates to be confirmed. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '. To check that you are eligible to apply for this role, please review the eligibility information before submitting your application. Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly. Sponsorship We have assessed this role against both Home Office and HMRC criteria and we are unable to offer sponsorship for a Skilled Worker Visa. This means the vacancy is not open to applicants who require visa sponsorship. The HMRC app can help you with your application The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier. If successful in your application . click apply for full job details
Aug 11, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC is one of the UK's largest government organisations, delivering critical services that support millions of customers and businesses. Our digital services and technology platforms enable the effective collection of revenues that fund public services across the UK. As a Service Manager, you will play a key role in ensuring that digital services remain secure, resilient, user-focused and aligned to business objectives. You will work across multidisciplinary teams and suppliers to support and improve live services, helping ensure they meet customer needs and performance expectations Job description This is an exciting opportunity to join HMRC CDIO Business Tax as a Service Manager, responsible for the live operation, performance, and continuous improvement of digital services. Working in a multi-disciplinary environment, you will collaborate with Product Managers, Delivery Managers, architects and operational colleagues to ensure services are stable, compliant and delivering value. You will contribute to the effective running of services across the lifecycle, supporting governance, managing risk, and embedding continuous improvement based on user insight and data. Key Responsibilities: Manage and maintain live service performance, including monitoring KPIs and SLAs. Manage incidents, problems, and risks, ensuring timely resolution and mitigation. Support service governance and assurance processes. Collaborate with product, delivery and technical teams to maintain service quality. Engage with stakeholders to ensure alignment with business and policy outcomes. Drive continuous improvement using service data and user feedback. Support release and change management, minimising service disruption. Contribute to service lifecycle decisions, including readiness and transition. Person specification Proven experience in managing or supporting live digital or IT services, including handling incidents, risks, and service issues, with familiarity in service management frameworks such as ITIL. Strong stakeholder engagement and communication abilities, with experience collaborating in multidisciplinary teams. Skilled in leveraging data and metrics to drive improvements in service performance. Essential Criteria Applicants must demonstrate: Demonstrated experience in supporting or managing live operational, business, or digital services, including monitoring performance and reporting on service metrics. Proven ability to identify, track, and manage risks, issues, and actions, while driving service improvements and operational efficiencies. Strong stakeholder engagement and communication skills, alongside collaborative working across multiple teams. Skilled in prioritising tasks and consistently delivering outcomes within fast-paced environments. Desirable Criteria It would be beneficial if you have: Experience in government or regulated sectors, with knowledge of service standards and the service lifecycle. Proven ability in continuous improvement and service optimisation, including familiarity with Agile, DevOps, and ITIL4 practices. Understanding of modern service management methodologies and approaches within regulated environments. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Behaviours We'll assess you against these behaviours during the selection process: Changing and Improving Communicating and Influencing Making Effective Decisions Managing a Quality Service Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history, qualifications and previous skills and experiences We would like to see your title and employment/study details and dates included. Feel free to provide success after each role section you list, showing us what you achieved in this role. Please keep it recent and to be relevant to the Responsibilities and Person Specification part of this advert. Please keep this experience to no more than 500 words A 500-word personal statement. Your personal statement should show how you meet the person specification and essential criteria. Separate 250 word statements for the following behaviours:- Changing and Improving Communicating and Influencing Making Effective Decisions Managing a Quality Service Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on the CV. At full sift all behaviour statements, your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, you will be assessed on Experience and Behaviours. Interviews will take place via video link. Sift and interview dates to be confirmed. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '. To check that you are eligible to apply for this role, please review the eligibility information before submitting your application. Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly. Sponsorship We have assessed this role against both Home Office and HMRC criteria and we are unable to offer sponsorship for a Skilled Worker Visa. This means the vacancy is not open to applicants who require visa sponsorship. The HMRC app can help you with your application The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier. If successful in your application . click apply for full job details
People Partner (Employee Relations) - South East £55,000 + £6,000 car allowance Permanent 4 days on site, 1 day from home A large regulated infrastructure business is recruiting a People Partner to support its operational teams in the South East. This is a hands-on, ER-led generalist role. You'll own live casework, coach managers to handle routine issues themselves, and free up the Senior People Partners to focus on strategic work. It suits someone who wants operational breadth rather than a policy-writing seat. The role Manage ER cases end to end - grievance, disciplinary, performance, absence Advise and coach managers on policy, procedure and employment law compliance Reduce case volume through early intervention rather than reactive firefighting Design and deliver manager training on performance and absence management Run performance reviews with apprentices and identify wider training needs Support Senior People Partners on restructure and change projects Maintain accurate people data and produce team reporting (GDPR-compliant) What you'll need Background as an HR Advisor, ER Specialist or People Partner Solid employment law knowledge and live casework experience Track record advising and influencing senior operational stakeholders Experience building and delivering manager training Exposure to organisational change Commercial, numerate, and comfortable with shifting priorities CIPD Level 5 or above, or equivalent experience On offer Competitive pension, £6k car allowance, bonus scheme, BUPA healthcare, enhanced maternity/paternity pay, life assurance, holiday purchase and cycle to work Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Aug 11, 2026
Full time
People Partner (Employee Relations) - South East £55,000 + £6,000 car allowance Permanent 4 days on site, 1 day from home A large regulated infrastructure business is recruiting a People Partner to support its operational teams in the South East. This is a hands-on, ER-led generalist role. You'll own live casework, coach managers to handle routine issues themselves, and free up the Senior People Partners to focus on strategic work. It suits someone who wants operational breadth rather than a policy-writing seat. The role Manage ER cases end to end - grievance, disciplinary, performance, absence Advise and coach managers on policy, procedure and employment law compliance Reduce case volume through early intervention rather than reactive firefighting Design and deliver manager training on performance and absence management Run performance reviews with apprentices and identify wider training needs Support Senior People Partners on restructure and change projects Maintain accurate people data and produce team reporting (GDPR-compliant) What you'll need Background as an HR Advisor, ER Specialist or People Partner Solid employment law knowledge and live casework experience Track record advising and influencing senior operational stakeholders Experience building and delivering manager training Exposure to organisational change Commercial, numerate, and comfortable with shifting priorities CIPD Level 5 or above, or equivalent experience On offer Competitive pension, £6k car allowance, bonus scheme, BUPA healthcare, enhanced maternity/paternity pay, life assurance, holiday purchase and cycle to work Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. The team is responsible for delivering and maintaining a specialist sensitive specific IT infrastructure and national network of services to HMRC investigators with a footprint in geographically spread across 24 sites. The infrastructure supports the secure use of data to enable HMRC to deliver elite investigation services. CODE Technology is responsible for delivering a broad portfolio of change initiatives, both to sustain and transform FIS's legacy sensitive technologies and to deliver innovative new solutions, designed around our customers' needs. CODE works in an integrated way to combine digital and technology change, project deliver, business process, product management and cultural change to maximise impact and ensure sustainability. This role sits within the CODE Technology Infrastructure Team (CTI) which is part of FIS CODE Capability, Development, Infrastructure & Innovation (CDII) and plays an integral role in His Majesty's Government's fight against serious and organised crime, supporting investigations totalling hundreds of millions of pounds each year. CTI supports FIS CODE and all wider FIS investigations. As FIS grows, so does the need for Infrastructure support. The Infrastructure Operations Engineer role is an amazing opportunity for any experienced, forward thinking and focused individual who has a passion for technology. If you flourish with dealing with diverse challenges, enjoy delivering exceptional support to users, growing your knowledge and want to work with a like-minded and supportive team then this may be the role for you. Job description As an IT Infrastructure Operations Engineer, you will ensure robust, reliable high-performance systems and services meet business needs. You'll be responsible for building, administration, maintenance, and monitoring of diverse systems. This includes servers, storage, endpoint management, networks, telephony, and business applications. Regular travel within the UK for meetings and infrastructure work will be required with occasional overnight stays. You will be required to work out of hours on an on-call rota, weekdays and weekends. You will work closely with Infrastructure managers and collaborate closely with fellow engineers to provide third-line support and project delivery across a wide spectrum of IT systems. You'll also engage frequently with other teams and departments outside of IT to achieve shared objectives. This role offers the opportunity to influence the future technical direction within a dynamic and innovative team environment which is vital to the successful delivery of FIS CODE Infrastructure and Technology. Person specification We are looking for an enthusiastic, resilient individual who can deliver in an impactful way within a fast-paced environment with shifting priorities. This is an IT Technical role and you will already have an Infrastructure background with technical understanding of infrastructure (i.e., virtual machines, datacentres and environments). The successful candidate will be undertaking the following (but not limited to): Technical aspects of the role include: Providing 3rd-line support for Incidents, managing Service Requests, Tasks and Problems, adhering to established processes and ITIL standard methodology within agreed SLA's. Supporting datacentre management activities including capacity and availability management. Installing, managing, and maintaining end user devices in a Windows environment. Involvement in the assurance programme to ensure that assets are regularly reviewed, maintained and improved where necessary. Assisting in the provision of outstanding services and consistent levels of capability. Provide technical support and assistance to projects, ensuring delivery of non-functional requirements and continual service improvement. Be familiar with the installed hardware and software and the procedures in use in the IT Infrastructure area. An excellent communicator who can describe basic technical concepts to technical and non-technical audiences and you will regularly be expected to provide verbal updates and produce written user documentation on BAU taskings and projects. This may include participating in technical workshops to assess business requirements to support possible changes to existing services, identifying requirements and quantifying benefits. Essential Criteria: Experience with, or exposure to supporting the planning, installation, maintenance, and improvement of enterprise class hardware services within a data centre, and datacentre management including environmental monitoring. Experience with, or exposure to installing, configuring, managing, and supporting the delivery of physical desktops in a Windows environment. Experience conducting lifecycle management of hardware assets, including inventory, compliance, disposal and protection of the asset portfolio, ensuring documented information relating to the assets is maintained. You can demonstrate an awareness of information security and the types of security controls that can be used to mitigate security threats within solutions and services, with experience or awareness of network switching concepts and security policy management platforms such as Cisco Identity Services Engine (ISE). Demonstrable experience to break a problem down into its component parts to identify and diagnose root causes as well as troubleshoot across different technology capabilities, with experience of coaching junior colleagues. Strong communicator who can perform in a client/customer facing role with the ability to communicate technical concepts to a non-technical audience (both verbally and in writing). Desirable Criteria: Qualifications in Information Technology or a related field and/or practical experience supporting an IT environment. ITIL Foundation Qualification or demonstrable understanding of ITIL Lifecycle Standards. Qualifications and certifications held may include (but are not limited to): MCSE, CCNA, SAA-C03, CompTIA, etc. Exposure to, or experience working with project management tools (eg. Jira, MS Project) Exposure to, or experience with version control systems. Knowledge or experience of Cisco, ACI or NXOS, Fortigate firewalls and switches. Full UK Driving Licence Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Flexibility Payment This post attracts a Level 2 Flexibility Payment (FP) that is paid monthly with salary. This FP allows HMRC flexibility to change your work pattern, at short notice, to meet business needs. You will be expected to undertake periods of On Call. You will also be expected to work additional hours, at weekends and outside your normal working hours/days (including bank holidays). In applying for a position and accepting the FP you agree that you can and will meet those attendance requirements. Note: Payment of FP is dependent on successful completion of role specific training and you will move to Level 2 FP eligibility in stages (see the attached document for details). FP levels are reviewed annually - on a business need and personal basis - and may be subject to change. Details of the Flexibility Payment can be found in the attached document. Technical skills We'll assess you against these technical skills during the selection process: Problem Management Technical Understanding Technical Specialism Benefits Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service. Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence . click apply for full job details
Aug 11, 2026
Full time
About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. The team is responsible for delivering and maintaining a specialist sensitive specific IT infrastructure and national network of services to HMRC investigators with a footprint in geographically spread across 24 sites. The infrastructure supports the secure use of data to enable HMRC to deliver elite investigation services. CODE Technology is responsible for delivering a broad portfolio of change initiatives, both to sustain and transform FIS's legacy sensitive technologies and to deliver innovative new solutions, designed around our customers' needs. CODE works in an integrated way to combine digital and technology change, project deliver, business process, product management and cultural change to maximise impact and ensure sustainability. This role sits within the CODE Technology Infrastructure Team (CTI) which is part of FIS CODE Capability, Development, Infrastructure & Innovation (CDII) and plays an integral role in His Majesty's Government's fight against serious and organised crime, supporting investigations totalling hundreds of millions of pounds each year. CTI supports FIS CODE and all wider FIS investigations. As FIS grows, so does the need for Infrastructure support. The Infrastructure Operations Engineer role is an amazing opportunity for any experienced, forward thinking and focused individual who has a passion for technology. If you flourish with dealing with diverse challenges, enjoy delivering exceptional support to users, growing your knowledge and want to work with a like-minded and supportive team then this may be the role for you. Job description As an IT Infrastructure Operations Engineer, you will ensure robust, reliable high-performance systems and services meet business needs. You'll be responsible for building, administration, maintenance, and monitoring of diverse systems. This includes servers, storage, endpoint management, networks, telephony, and business applications. Regular travel within the UK for meetings and infrastructure work will be required with occasional overnight stays. You will be required to work out of hours on an on-call rota, weekdays and weekends. You will work closely with Infrastructure managers and collaborate closely with fellow engineers to provide third-line support and project delivery across a wide spectrum of IT systems. You'll also engage frequently with other teams and departments outside of IT to achieve shared objectives. This role offers the opportunity to influence the future technical direction within a dynamic and innovative team environment which is vital to the successful delivery of FIS CODE Infrastructure and Technology. Person specification We are looking for an enthusiastic, resilient individual who can deliver in an impactful way within a fast-paced environment with shifting priorities. This is an IT Technical role and you will already have an Infrastructure background with technical understanding of infrastructure (i.e., virtual machines, datacentres and environments). The successful candidate will be undertaking the following (but not limited to): Technical aspects of the role include: Providing 3rd-line support for Incidents, managing Service Requests, Tasks and Problems, adhering to established processes and ITIL standard methodology within agreed SLA's. Supporting datacentre management activities including capacity and availability management. Installing, managing, and maintaining end user devices in a Windows environment. Involvement in the assurance programme to ensure that assets are regularly reviewed, maintained and improved where necessary. Assisting in the provision of outstanding services and consistent levels of capability. Provide technical support and assistance to projects, ensuring delivery of non-functional requirements and continual service improvement. Be familiar with the installed hardware and software and the procedures in use in the IT Infrastructure area. An excellent communicator who can describe basic technical concepts to technical and non-technical audiences and you will regularly be expected to provide verbal updates and produce written user documentation on BAU taskings and projects. This may include participating in technical workshops to assess business requirements to support possible changes to existing services, identifying requirements and quantifying benefits. Essential Criteria: Experience with, or exposure to supporting the planning, installation, maintenance, and improvement of enterprise class hardware services within a data centre, and datacentre management including environmental monitoring. Experience with, or exposure to installing, configuring, managing, and supporting the delivery of physical desktops in a Windows environment. Experience conducting lifecycle management of hardware assets, including inventory, compliance, disposal and protection of the asset portfolio, ensuring documented information relating to the assets is maintained. You can demonstrate an awareness of information security and the types of security controls that can be used to mitigate security threats within solutions and services, with experience or awareness of network switching concepts and security policy management platforms such as Cisco Identity Services Engine (ISE). Demonstrable experience to break a problem down into its component parts to identify and diagnose root causes as well as troubleshoot across different technology capabilities, with experience of coaching junior colleagues. Strong communicator who can perform in a client/customer facing role with the ability to communicate technical concepts to a non-technical audience (both verbally and in writing). Desirable Criteria: Qualifications in Information Technology or a related field and/or practical experience supporting an IT environment. ITIL Foundation Qualification or demonstrable understanding of ITIL Lifecycle Standards. Qualifications and certifications held may include (but are not limited to): MCSE, CCNA, SAA-C03, CompTIA, etc. Exposure to, or experience working with project management tools (eg. Jira, MS Project) Exposure to, or experience with version control systems. Knowledge or experience of Cisco, ACI or NXOS, Fortigate firewalls and switches. Full UK Driving Licence Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Flexibility Payment This post attracts a Level 2 Flexibility Payment (FP) that is paid monthly with salary. This FP allows HMRC flexibility to change your work pattern, at short notice, to meet business needs. You will be expected to undertake periods of On Call. You will also be expected to work additional hours, at weekends and outside your normal working hours/days (including bank holidays). In applying for a position and accepting the FP you agree that you can and will meet those attendance requirements. Note: Payment of FP is dependent on successful completion of role specific training and you will move to Level 2 FP eligibility in stages (see the attached document for details). FP levels are reviewed annually - on a business need and personal basis - and may be subject to change. Details of the Flexibility Payment can be found in the attached document. Technical skills We'll assess you against these technical skills during the selection process: Problem Management Technical Understanding Technical Specialism Benefits Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service. Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence . click apply for full job details
Service Lead - Governance, Compliance and Risk West Yorkshire Combined Authority Leeds City Centre 69,852 p.a. Sellick Partnership are delighted to be partnering with the West Yorkshire Combined Authority in their recruitment for a Service Lead for Governance, Compliance and Risk. The West Yorkshire Combined Authority (WYCA) is an innovative and growing organisation, delivering exciting change and improvements to help shape the region. They are based in Leeds City Centre, right next to the train station. With Local Government Reorganisation and Devolution, WYCA's scope and abilities are growing, so it is a great time to join them on their exciting journey! This is a permanent role and it sits in the Legal, Governance and Compliance department. There are four direct reports into this role; the managers for the various functions of the team, which are Democratic Services, Risk and Compliance, Information Governance and Strategic Governance. About the role Responsibilities will include: Shape, lead and manage the delivery of a customer focused, high performing and pro-active Governance, Compliance and Risk Service ensuring that the service is efficient, effective and delivers value for money. Ensuring effective corporate governance and risk management is embedded at all levels of the Authority in order to deliver the Combined Authority's priorities in accordance with all legal and regulatory requirements. Ensure that the organisation captures and responds to strategic and operational risks and that a corporate culture of risk management is embedded. Liaise closely with the Data Protection Officer (DPO) and Senior Information Risk Owner (SIRO), enable collaboration across relevant teams to ensure internal and external compliance so that the Authority meets its legislative requirements Ensure that corporate governance and assurance requirements are consistently met and exceeded, including the statutory and constitutional requirements in relation to both member and officer decision making and activity. Be the accountable lead for this service area supporting the Strategic Leadership Team, other senior officers, the Mayor and Members. Lead and develop the production of the Authority's local Code of Corporate Governance to ensure the organisation is fit for purpose and meetings its legislative requirements. Full job description is available upon request. About the person: To be suitable for this role you will need: Substantial knowledge of the governance and legislative environment of public sector organisations, ideally within a local government setting Substantial experience of shaping and leading a corporate governance function to deliver high standards. Experienced in forming and developing effective senior level working relationships with Members, Government and partner organisations to achieve the best outcomes for the organisation. Experience of leading and managing people. Experience of successfully managing budgets. This role does not require you to be a qualified lawyer but would certainly suit someone from a legal background, so lawyers are encouraged to apply. Benefits include: Flexible working hours Flexi time - you can accrue extra days of leave Hybrid working arrangements Excellent pension scheme with 14% and 18% employer contributions 28 days annual leave, this increases on years of service up to 32 days + bank holidays Continuous development opportunities Free travel across the region Bright, airy, modern office space, with all latest technology, just a 2-minute walk from the nearest train station Family-friendly policies including; excellent maternity, paternity, and adoption entitlements How to apply: If you are interested in this excellent Service Lead - Governance, Compliance and Risk opportunity, please apply immediately to be considered for short-listing. Should you require further information or wish to discuss your suitability before applying, please do not hesitate to contact Chlo Cameron in our Manchester office for a confidential discussion. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Aug 11, 2026
Full time
Service Lead - Governance, Compliance and Risk West Yorkshire Combined Authority Leeds City Centre 69,852 p.a. Sellick Partnership are delighted to be partnering with the West Yorkshire Combined Authority in their recruitment for a Service Lead for Governance, Compliance and Risk. The West Yorkshire Combined Authority (WYCA) is an innovative and growing organisation, delivering exciting change and improvements to help shape the region. They are based in Leeds City Centre, right next to the train station. With Local Government Reorganisation and Devolution, WYCA's scope and abilities are growing, so it is a great time to join them on their exciting journey! This is a permanent role and it sits in the Legal, Governance and Compliance department. There are four direct reports into this role; the managers for the various functions of the team, which are Democratic Services, Risk and Compliance, Information Governance and Strategic Governance. About the role Responsibilities will include: Shape, lead and manage the delivery of a customer focused, high performing and pro-active Governance, Compliance and Risk Service ensuring that the service is efficient, effective and delivers value for money. Ensuring effective corporate governance and risk management is embedded at all levels of the Authority in order to deliver the Combined Authority's priorities in accordance with all legal and regulatory requirements. Ensure that the organisation captures and responds to strategic and operational risks and that a corporate culture of risk management is embedded. Liaise closely with the Data Protection Officer (DPO) and Senior Information Risk Owner (SIRO), enable collaboration across relevant teams to ensure internal and external compliance so that the Authority meets its legislative requirements Ensure that corporate governance and assurance requirements are consistently met and exceeded, including the statutory and constitutional requirements in relation to both member and officer decision making and activity. Be the accountable lead for this service area supporting the Strategic Leadership Team, other senior officers, the Mayor and Members. Lead and develop the production of the Authority's local Code of Corporate Governance to ensure the organisation is fit for purpose and meetings its legislative requirements. Full job description is available upon request. About the person: To be suitable for this role you will need: Substantial knowledge of the governance and legislative environment of public sector organisations, ideally within a local government setting Substantial experience of shaping and leading a corporate governance function to deliver high standards. Experienced in forming and developing effective senior level working relationships with Members, Government and partner organisations to achieve the best outcomes for the organisation. Experience of leading and managing people. Experience of successfully managing budgets. This role does not require you to be a qualified lawyer but would certainly suit someone from a legal background, so lawyers are encouraged to apply. Benefits include: Flexible working hours Flexi time - you can accrue extra days of leave Hybrid working arrangements Excellent pension scheme with 14% and 18% employer contributions 28 days annual leave, this increases on years of service up to 32 days + bank holidays Continuous development opportunities Free travel across the region Bright, airy, modern office space, with all latest technology, just a 2-minute walk from the nearest train station Family-friendly policies including; excellent maternity, paternity, and adoption entitlements How to apply: If you are interested in this excellent Service Lead - Governance, Compliance and Risk opportunity, please apply immediately to be considered for short-listing. Should you require further information or wish to discuss your suitability before applying, please do not hesitate to contact Chlo Cameron in our Manchester office for a confidential discussion. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Are you an experienced Mechanical or Electrical Engineer? Do you have experience leading major Engineering projects? Are you based in or around Shotton? A permanent opportunity has arisen for an Engineering Project Manager to support the Colors remit of the Shotton Steelworks. The successful applicant will be from a Mechanical or Electrical Engineering background and capable of leading projects from concept to commissioning and handover. Only applicants with full Right To Work in the UK already in place can be considered on this occasion. Role: Engineering Project Manager Location: Tata Steel, Shotton Works, Deeside Industrial Estate, Shotton, CH5 2NH Salary: £55-£60,000 dependent on experience Shift Patterns: Mon-Fri, 37.5 hours per week Start: ASAP but pending the successful completion of a medical, which does include a drug and alcohol test Responsibilities: Leading key development projects and navigating through all project lifecycle stages Guiding a small team of Project Engineers in relation to the above Working closely with business stakeholders across the works and organisation Managing projects that will enhance equipment and improve manufacturing productivity/performance Build and manage stakeholder groups at the beginning of each project Following structured processes to keep the project aligned and ensuring those within the stakeholder groups and the Project Engineering team do the same Developing detailed project plans including engineering specifications and governance structures Overseeing project design, procurement, installation and commissioning activity Ensuring all project work meets engineering standards, safety requirements and regulation Coordinating risk assessments, change documentation, HAZOP studies and CDM considerations Providing technical guidance to manufacturing teams and plant engineers Adhering and promoting a high level of Health and Safety at all times Essential requirements: Qualified to Degree level (or equivalent) in Mechanical or Electrical Engineering discipline 5+ years within Mechanical or Electrical Engineering (Manufacturing, Construction or Heavy Industry) Driving licence and access to own vehicle (due to the nature of the works) Previous experience leading engineering projects Proven capability of managing project lifecycle stages IT literacy, especially with MS office and engineering software Good verbal and written communication skills Exceptional knowledge of UK Health and Safety legislation, including CDM regulations and risk assessment techniques Prince2 qualified or equivalent (advantageous) Benefits: Advice and editing on your current CV Dedicated team throughout your journey within the role Paid holiday of 35 days per annum (including Bank Holidays) Annual pay review Bonus scheme subject to business performance Individual private healthcare scheme Leading pension scheme which is 10% employer contribution against 6% employee contribution Lifestyle benefits including restaurant and retail discounts, Vodafone, Jaguar Land Rover discounts, local discounted services and employee assistance programme for mental, physical and financial wellbeing Does this role sound interesting? Apply today and a member of the team will be in contact if you meet our requirements. All applicants are subject to vetting checks including: Right to work check, medical check and reference check. Randstad Business Support is acting as an Employment Agency in relation to this vacancy.
Aug 11, 2026
Full time
Are you an experienced Mechanical or Electrical Engineer? Do you have experience leading major Engineering projects? Are you based in or around Shotton? A permanent opportunity has arisen for an Engineering Project Manager to support the Colors remit of the Shotton Steelworks. The successful applicant will be from a Mechanical or Electrical Engineering background and capable of leading projects from concept to commissioning and handover. Only applicants with full Right To Work in the UK already in place can be considered on this occasion. Role: Engineering Project Manager Location: Tata Steel, Shotton Works, Deeside Industrial Estate, Shotton, CH5 2NH Salary: £55-£60,000 dependent on experience Shift Patterns: Mon-Fri, 37.5 hours per week Start: ASAP but pending the successful completion of a medical, which does include a drug and alcohol test Responsibilities: Leading key development projects and navigating through all project lifecycle stages Guiding a small team of Project Engineers in relation to the above Working closely with business stakeholders across the works and organisation Managing projects that will enhance equipment and improve manufacturing productivity/performance Build and manage stakeholder groups at the beginning of each project Following structured processes to keep the project aligned and ensuring those within the stakeholder groups and the Project Engineering team do the same Developing detailed project plans including engineering specifications and governance structures Overseeing project design, procurement, installation and commissioning activity Ensuring all project work meets engineering standards, safety requirements and regulation Coordinating risk assessments, change documentation, HAZOP studies and CDM considerations Providing technical guidance to manufacturing teams and plant engineers Adhering and promoting a high level of Health and Safety at all times Essential requirements: Qualified to Degree level (or equivalent) in Mechanical or Electrical Engineering discipline 5+ years within Mechanical or Electrical Engineering (Manufacturing, Construction or Heavy Industry) Driving licence and access to own vehicle (due to the nature of the works) Previous experience leading engineering projects Proven capability of managing project lifecycle stages IT literacy, especially with MS office and engineering software Good verbal and written communication skills Exceptional knowledge of UK Health and Safety legislation, including CDM regulations and risk assessment techniques Prince2 qualified or equivalent (advantageous) Benefits: Advice and editing on your current CV Dedicated team throughout your journey within the role Paid holiday of 35 days per annum (including Bank Holidays) Annual pay review Bonus scheme subject to business performance Individual private healthcare scheme Leading pension scheme which is 10% employer contribution against 6% employee contribution Lifestyle benefits including restaurant and retail discounts, Vodafone, Jaguar Land Rover discounts, local discounted services and employee assistance programme for mental, physical and financial wellbeing Does this role sound interesting? Apply today and a member of the team will be in contact if you meet our requirements. All applicants are subject to vetting checks including: Right to work check, medical check and reference check. Randstad Business Support is acting as an Employment Agency in relation to this vacancy.
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. The Fraud Prevention Centre (FPC) in HMRC Security is a growing area, focusing on countering fraud across HMRC services and providing secure Identity and Access Management services for customers. Our mission is to protect our customers and their online accounts from malicious actors, providing a high-quality customer service and support. Our team is rapidly growing as we invest in new technologies and capabilities, and we are in search of enthusiastic individuals who can help us in achieving our mission. We are continually reviewing and improving the service we give to our customers. Job description The Fraud Prevention Centre is a critical component of HMRC's security and fraud prevention ambition. As the organisation continues to scale and mature this capability, we are seeking an experienced Implementation Lead to drive the delivery of complex change across the FPC-led portfolio. This role is accountable for ensuring that change initiated through programmes, projects, policy, and standards is successfully delivered into live operational environments. The post holder will ensure that change is captured, impacts are assessed, change is actively managed and embedded, benefits are realised, and achievements are clearly evidenced and communicated. Through leading delivery, shaping supporting capability, and directing the practical application of identity policy, standards, and specialist data governance, this role will ensure change is implemented consistently, safely, and at pace, directly strengthening the effectiveness of fraud prevention controls. By embedding well managed change into live operations and improving how policy and standards are operationalised, the post holder will play a key role in raising the maturity, resilience, and coherence of fraud prevention capability across the FPC and HMRC more broadly. Person specification • Provide visible, effective leadership for Business Change across the Fraud Prevention Centre, setting a clear strategic direction for how complex change is planned, delivered, adopted, and embedded into live operations. • Lead the development and maintenance of Business Change plans across the FPC-led portfolio, ensuring impacts, readiness, implementation activity, and intended outcomes are clearly defined, actively managed, and delivered. • Lead stakeholder engagement through workshops and structured engagement plans, building strong relationships with security and identity fraud protection SMEs, fraud risk assessors, programme teams, and business units to support adoption of new controls, tools, and processes. • Lead and contribute to Business Change communications and readiness activity, working with Project Managers and the Benefits Manager to assess readiness, support implementation, realise benefits, and ensure effective mitigations are in place to enable a smooth transition to business-as-usual operations. • Take end-to-end accountability for translating policy intent, standards, and delivery objectives into practical, implementable operational outcomes, intervening directly where required to unblock or stabilise delivery. • Provide authoritative leadership on the practical application of identity policy and standards, using subject matter experience to guide delivery teams, challenge ineffective implementation, and ensure standards are workable in live services. • Lead and direct specialist data governance and data compliance activity, ensuring the lawful, ethical, and secure use of data across projects and live operations, including appropriate controls over access, retention, and classification. • Identify, manage, and resolve delivery, change, and data related risks, stepping in hands on where necessary to protect momentum, compliance, and operational integrity. Essential Criteria Candidates must demonstrate significant equivalent experience in all of the following: • Leading the implementation of complex change into live operational environments, with personal accountability for delivery, outcomes, and benefits realisation. • Owning the end-to-end change lifecycle, including capturing change demand, assessing impacts, actively managing and embedding change, realising benefits, and communicating outcomes and achievements. • Working in or alongside Identity and Access Management (IAM), with sufficient depth of knowledge to lead, direct, challenge, and add value in the practical application of identity policy and standards. • Ensuring the lawful, ethical, and secure use of data, including experience leading or directing specialist data governance and data compliance activity (such as access control, retention, and classification) as part of delivery and operational change. • Translating policy intent, standards, and strategic objectives into practical, implementable change that delivers sustained operational impact. • Operating effectively in ambiguous, fast paced environments, influencing senior stakeholders while retaining personal accountability for outcomes. • A recognised change or delivery qualification (for example APMG Change Management, PROSCI, MSP, PRINCE2 Practitioner, AgilePM, or equivalent). Equivalent experience will be fully recognised in place of formal qualifications. Desirable Criteria The following are not mandatory, but may help candidates demonstrate professional maturity and speed to impact: • A relevant qualification or accreditation in identity, security, or information management, such as IAM related, information assurance, data protection, or security / risk management certifications. • Familiarity with government policy, standards, or regulatory environments, demonstrated through prior public-sector delivery roles or cross government / regulatory programme experience. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites are: Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Technical skills We'll assess you against these technical skills during the selection process: Operationalising new fraud prevention controls Building Senior Business Commitment to Fraud Prevention Change Embedding change into live operations Portfolio-Level Change, Risk & Benefits Realisation Benefits Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths, Experience and Technical skills. How to Apply . click apply for full job details
Aug 11, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. The Fraud Prevention Centre (FPC) in HMRC Security is a growing area, focusing on countering fraud across HMRC services and providing secure Identity and Access Management services for customers. Our mission is to protect our customers and their online accounts from malicious actors, providing a high-quality customer service and support. Our team is rapidly growing as we invest in new technologies and capabilities, and we are in search of enthusiastic individuals who can help us in achieving our mission. We are continually reviewing and improving the service we give to our customers. Job description The Fraud Prevention Centre is a critical component of HMRC's security and fraud prevention ambition. As the organisation continues to scale and mature this capability, we are seeking an experienced Implementation Lead to drive the delivery of complex change across the FPC-led portfolio. This role is accountable for ensuring that change initiated through programmes, projects, policy, and standards is successfully delivered into live operational environments. The post holder will ensure that change is captured, impacts are assessed, change is actively managed and embedded, benefits are realised, and achievements are clearly evidenced and communicated. Through leading delivery, shaping supporting capability, and directing the practical application of identity policy, standards, and specialist data governance, this role will ensure change is implemented consistently, safely, and at pace, directly strengthening the effectiveness of fraud prevention controls. By embedding well managed change into live operations and improving how policy and standards are operationalised, the post holder will play a key role in raising the maturity, resilience, and coherence of fraud prevention capability across the FPC and HMRC more broadly. Person specification • Provide visible, effective leadership for Business Change across the Fraud Prevention Centre, setting a clear strategic direction for how complex change is planned, delivered, adopted, and embedded into live operations. • Lead the development and maintenance of Business Change plans across the FPC-led portfolio, ensuring impacts, readiness, implementation activity, and intended outcomes are clearly defined, actively managed, and delivered. • Lead stakeholder engagement through workshops and structured engagement plans, building strong relationships with security and identity fraud protection SMEs, fraud risk assessors, programme teams, and business units to support adoption of new controls, tools, and processes. • Lead and contribute to Business Change communications and readiness activity, working with Project Managers and the Benefits Manager to assess readiness, support implementation, realise benefits, and ensure effective mitigations are in place to enable a smooth transition to business-as-usual operations. • Take end-to-end accountability for translating policy intent, standards, and delivery objectives into practical, implementable operational outcomes, intervening directly where required to unblock or stabilise delivery. • Provide authoritative leadership on the practical application of identity policy and standards, using subject matter experience to guide delivery teams, challenge ineffective implementation, and ensure standards are workable in live services. • Lead and direct specialist data governance and data compliance activity, ensuring the lawful, ethical, and secure use of data across projects and live operations, including appropriate controls over access, retention, and classification. • Identify, manage, and resolve delivery, change, and data related risks, stepping in hands on where necessary to protect momentum, compliance, and operational integrity. Essential Criteria Candidates must demonstrate significant equivalent experience in all of the following: • Leading the implementation of complex change into live operational environments, with personal accountability for delivery, outcomes, and benefits realisation. • Owning the end-to-end change lifecycle, including capturing change demand, assessing impacts, actively managing and embedding change, realising benefits, and communicating outcomes and achievements. • Working in or alongside Identity and Access Management (IAM), with sufficient depth of knowledge to lead, direct, challenge, and add value in the practical application of identity policy and standards. • Ensuring the lawful, ethical, and secure use of data, including experience leading or directing specialist data governance and data compliance activity (such as access control, retention, and classification) as part of delivery and operational change. • Translating policy intent, standards, and strategic objectives into practical, implementable change that delivers sustained operational impact. • Operating effectively in ambiguous, fast paced environments, influencing senior stakeholders while retaining personal accountability for outcomes. • A recognised change or delivery qualification (for example APMG Change Management, PROSCI, MSP, PRINCE2 Practitioner, AgilePM, or equivalent). Equivalent experience will be fully recognised in place of formal qualifications. Desirable Criteria The following are not mandatory, but may help candidates demonstrate professional maturity and speed to impact: • A relevant qualification or accreditation in identity, security, or information management, such as IAM related, information assurance, data protection, or security / risk management certifications. • Familiarity with government policy, standards, or regulatory environments, demonstrated through prior public-sector delivery roles or cross government / regulatory programme experience. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites are: Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Technical skills We'll assess you against these technical skills during the selection process: Operationalising new fraud prevention controls Building Senior Business Commitment to Fraud Prevention Change Embedding change into live operations Portfolio-Level Change, Risk & Benefits Realisation Benefits Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths, Experience and Technical skills. How to Apply . click apply for full job details
