Job Title: Helpdesk Coordinator - Join a Global Leader in Real Estate Services! Company: CBRE - The World's Leading Real Estate Services Company Location: London Job Type: Full-time About Us: CBRE is a global leader in real estate services, with over 70,000 employees operating in 48 countries. We're passionate about delivering exceptional customer service and business support to our clients worldwide. Our Global Workplace Solutions team is a leading provider of integrated facilities and corporate real estate management, and we're looking for a talented Helpdesk Coordinator to join our team in Hull. Job Summary: We're seeking a highly organized and customer-focused Helpdesk Coordinator to provide exceptional support to our clients and internal teams. As a Helpdesk Coordinator, you'll be responsible for managing our CAFM system, answering calls and emails, and ensuring seamless communication between our facilities team and end-users. You'll also have the opportunity to identify and implement innovative solutions to enhance performance and meet client expectations. Key Responsibilities: Manage CAFM system as key user on site, including PPM records, reactives, and reporting Provide exceptional customer service and support via phone, email, and in-person Ensure all reactive requests are assigned to the correct engineer and communicated effectively to end-users Collaborate with Lead Engineer and Ops Manager to maintain high-quality service standards Review subcontractor performance and provide feedback through Ariba and other systems Identify and implement innovative solutions to enhance performance and meet client expectations What We Offer: Competitive salary and benefits package Opportunity to work with a global leader in real estate services Collaborative and dynamic work environment Professional development and training opportunities Recognition and rewards for outstanding performance Requirements: Organized and structured approach to work Logical and clear thinking Attention to detail and high accuracy Assertiveness and confidence in communication Persistence and follow-through to resolution Customer and team focus, with a commitment to delivering exceptional service How to Apply: If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you! Please submit your application, including your resume Equal Opportunities: CBRE is an equal opportunities employer and welcomes applications from all qualified candidates.
Apr 21, 2026
Full time
Job Title: Helpdesk Coordinator - Join a Global Leader in Real Estate Services! Company: CBRE - The World's Leading Real Estate Services Company Location: London Job Type: Full-time About Us: CBRE is a global leader in real estate services, with over 70,000 employees operating in 48 countries. We're passionate about delivering exceptional customer service and business support to our clients worldwide. Our Global Workplace Solutions team is a leading provider of integrated facilities and corporate real estate management, and we're looking for a talented Helpdesk Coordinator to join our team in Hull. Job Summary: We're seeking a highly organized and customer-focused Helpdesk Coordinator to provide exceptional support to our clients and internal teams. As a Helpdesk Coordinator, you'll be responsible for managing our CAFM system, answering calls and emails, and ensuring seamless communication between our facilities team and end-users. You'll also have the opportunity to identify and implement innovative solutions to enhance performance and meet client expectations. Key Responsibilities: Manage CAFM system as key user on site, including PPM records, reactives, and reporting Provide exceptional customer service and support via phone, email, and in-person Ensure all reactive requests are assigned to the correct engineer and communicated effectively to end-users Collaborate with Lead Engineer and Ops Manager to maintain high-quality service standards Review subcontractor performance and provide feedback through Ariba and other systems Identify and implement innovative solutions to enhance performance and meet client expectations What We Offer: Competitive salary and benefits package Opportunity to work with a global leader in real estate services Collaborative and dynamic work environment Professional development and training opportunities Recognition and rewards for outstanding performance Requirements: Organized and structured approach to work Logical and clear thinking Attention to detail and high accuracy Assertiveness and confidence in communication Persistence and follow-through to resolution Customer and team focus, with a commitment to delivering exceptional service How to Apply: If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you! Please submit your application, including your resume Equal Opportunities: CBRE is an equal opportunities employer and welcomes applications from all qualified candidates.
Job Title: Helpdesk Coordinator - Join a Global Leader in Real Estate Services! Company: CBRE - The World's Leading Real Estate Services Company Location: Hull Job Type: Full-time About Us: CBRE is a global leader in real estate services, with over 70,000 employees operating in 48 countries. We're passionate about delivering exceptional customer service and business support to our clients worldwide. Our Global Workplace Solutions team is a leading provider of integrated facilities and corporate real estate management, and we're looking for a talented Helpdesk Coordinator to join our team in Hull. Job Summary: We're seeking a highly organized and customer-focused Helpdesk Coordinator to provide exceptional support to our clients and internal teams. As a Helpdesk Coordinator, you'll be responsible for managing our CAFM system, answering calls and emails, and ensuring seamless communication between our facilities team and end-users. You'll also have the opportunity to identify and implement innovative solutions to enhance performance and meet client expectations. Key Responsibilities: Manage CAFM system as key user on site, including PPM records, reactives, and reporting Provide exceptional customer service and support via phone, email, and in-person Ensure all reactive requests are assigned to the correct engineer and communicated effectively to end-users Collaborate with Lead Engineer and Ops Manager to maintain high-quality service standards Review subcontractor performance and provide feedback through Ariba and other systems Identify and implement innovative solutions to enhance performance and meet client expectations What We Offer: Competitive salary and benefits package Opportunity to work with a global leader in real estate services Collaborative and dynamic work environment Professional development and training opportunities Recognition and rewards for outstanding performance Requirements: Organized and structured approach to work Logical and clear thinking Attention to detail and high accuracy Assertiveness and confidence in communication Persistence and follow-through to resolution Customer and team focus, with a commitment to delivering exceptional service How to Apply: If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you! Please submit your application, including your resume Equal Opportunities: CBRE is an equal opportunities employer and welcomes applications from all qualified candidates.
Apr 17, 2026
Full time
Job Title: Helpdesk Coordinator - Join a Global Leader in Real Estate Services! Company: CBRE - The World's Leading Real Estate Services Company Location: Hull Job Type: Full-time About Us: CBRE is a global leader in real estate services, with over 70,000 employees operating in 48 countries. We're passionate about delivering exceptional customer service and business support to our clients worldwide. Our Global Workplace Solutions team is a leading provider of integrated facilities and corporate real estate management, and we're looking for a talented Helpdesk Coordinator to join our team in Hull. Job Summary: We're seeking a highly organized and customer-focused Helpdesk Coordinator to provide exceptional support to our clients and internal teams. As a Helpdesk Coordinator, you'll be responsible for managing our CAFM system, answering calls and emails, and ensuring seamless communication between our facilities team and end-users. You'll also have the opportunity to identify and implement innovative solutions to enhance performance and meet client expectations. Key Responsibilities: Manage CAFM system as key user on site, including PPM records, reactives, and reporting Provide exceptional customer service and support via phone, email, and in-person Ensure all reactive requests are assigned to the correct engineer and communicated effectively to end-users Collaborate with Lead Engineer and Ops Manager to maintain high-quality service standards Review subcontractor performance and provide feedback through Ariba and other systems Identify and implement innovative solutions to enhance performance and meet client expectations What We Offer: Competitive salary and benefits package Opportunity to work with a global leader in real estate services Collaborative and dynamic work environment Professional development and training opportunities Recognition and rewards for outstanding performance Requirements: Organized and structured approach to work Logical and clear thinking Attention to detail and high accuracy Assertiveness and confidence in communication Persistence and follow-through to resolution Customer and team focus, with a commitment to delivering exceptional service How to Apply: If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you! Please submit your application, including your resume Equal Opportunities: CBRE is an equal opportunities employer and welcomes applications from all qualified candidates.
Customer Experience and Workplace Coordinator About the role What you'll do Welcome and support visitors and colleagues, delivering a consistently professional front-of-house experience. Manage visitor check-in and badges, coordinate hosts, and stay alert to security risks (e.g., tailgating). Coordinate meeting rooms, including set-ups, equipment checks, and catering readiness. Raise and track facilities requests via the helpdesk; resolve straightforward issues and manage services such as lost property. Maintain strong floor presence-spot issues early, support cleanliness standards, and complete routine audits (e.g., clear desk, lockers/storage). Support reporting and operational handovers across reception and security. Follow and promote H&S, security, and data protection requirements; support emergency checks and equipment coordination. Support events and other ad-hoc duties as required. What you'll bring At least 6 months' experience in a fast-paced, high-standard customer service environment (reception experience is a plus). Comfortable using room-booking / front-of-house systems (e.g., EMS, CABS, Condeco, Fidelio, Datacraft). Working knowledge of workplace Health & Safety and a strong security mindset. Intermediate Microsoft Office skills (Word, Excel, PowerPoint, Outlook). Fluent English (written and verbal). Professional, approachable communication style and strong organisation/prioritisation skills. Proactive, adaptable, and comfortable supporting multiple tasks across a busy workplace.
Apr 17, 2026
Full time
Customer Experience and Workplace Coordinator About the role What you'll do Welcome and support visitors and colleagues, delivering a consistently professional front-of-house experience. Manage visitor check-in and badges, coordinate hosts, and stay alert to security risks (e.g., tailgating). Coordinate meeting rooms, including set-ups, equipment checks, and catering readiness. Raise and track facilities requests via the helpdesk; resolve straightforward issues and manage services such as lost property. Maintain strong floor presence-spot issues early, support cleanliness standards, and complete routine audits (e.g., clear desk, lockers/storage). Support reporting and operational handovers across reception and security. Follow and promote H&S, security, and data protection requirements; support emergency checks and equipment coordination. Support events and other ad-hoc duties as required. What you'll bring At least 6 months' experience in a fast-paced, high-standard customer service environment (reception experience is a plus). Comfortable using room-booking / front-of-house systems (e.g., EMS, CABS, Condeco, Fidelio, Datacraft). Working knowledge of workplace Health & Safety and a strong security mindset. Intermediate Microsoft Office skills (Word, Excel, PowerPoint, Outlook). Fluent English (written and verbal). Professional, approachable communication style and strong organisation/prioritisation skills. Proactive, adaptable, and comfortable supporting multiple tasks across a busy workplace.
Job Title: Helpdesk Coordinator - Join a Global Leader in Real Estate Services! Company: CBRE - The World's Leading Real Estate Services Company Location: City of London Job Type: Full-time About Us: CBRE is a global leader in real estate services, with over 70,000 employees operating in 48 countries. We're passionate about delivering exceptional customer service and business support to our clients worldwide. Our Global Workplace Solutions team is a leading provider of integrated facilities and corporate real estate management, and we're looking for a talented Helpdesk Coordinator to join our team in the City of London. Job Summary: We're seeking a highly organized and customer-focused Helpdesk Coordinator to provide exceptional support to our clients and internal teams. As a Helpdesk Coordinator, you'll be responsible for managing our CAFM system, answering calls and emails, and ensuring seamless communication between our facilities team and end-users. You'll also have the opportunity to identify and implement innovative solutions to enhance performance and meet client expectations. Key Responsibilities: Manage CAFM system as key user on site, including PPM records, reactives, and reporting Provide exceptional customer service and support via phone, email, and in-person Ensure all reactive requests are assigned to the correct engineer and communicated effectively to end-users Collaborate with Lead Engineer and Ops Manager to maintain high-quality service standards Review subcontractor performance and provide feedback through Ariba and other systems Identify and implement innovative solutions to enhance performance and meet client expectations What We Offer: Competitive salary and benefits package Opportunity to work with a global leader in real estate services Collaborative and dynamic work environment Professional development and training opportunities Recognition and rewards for outstanding performance Requirements: Organized and structured approach to work Logical and clear thinking Attention to detail and high accuracy Assertiveness and confidence in communication Persistence and follow-through to resolution Customer and team focus, with a commitment to delivering exceptional service How to Apply: If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you! Please submit your application, including your resume Equal Opportunities: CBRE is an equal opportunities employer and welcomes applications from all qualified candidates.
Apr 17, 2026
Full time
Job Title: Helpdesk Coordinator - Join a Global Leader in Real Estate Services! Company: CBRE - The World's Leading Real Estate Services Company Location: City of London Job Type: Full-time About Us: CBRE is a global leader in real estate services, with over 70,000 employees operating in 48 countries. We're passionate about delivering exceptional customer service and business support to our clients worldwide. Our Global Workplace Solutions team is a leading provider of integrated facilities and corporate real estate management, and we're looking for a talented Helpdesk Coordinator to join our team in the City of London. Job Summary: We're seeking a highly organized and customer-focused Helpdesk Coordinator to provide exceptional support to our clients and internal teams. As a Helpdesk Coordinator, you'll be responsible for managing our CAFM system, answering calls and emails, and ensuring seamless communication between our facilities team and end-users. You'll also have the opportunity to identify and implement innovative solutions to enhance performance and meet client expectations. Key Responsibilities: Manage CAFM system as key user on site, including PPM records, reactives, and reporting Provide exceptional customer service and support via phone, email, and in-person Ensure all reactive requests are assigned to the correct engineer and communicated effectively to end-users Collaborate with Lead Engineer and Ops Manager to maintain high-quality service standards Review subcontractor performance and provide feedback through Ariba and other systems Identify and implement innovative solutions to enhance performance and meet client expectations What We Offer: Competitive salary and benefits package Opportunity to work with a global leader in real estate services Collaborative and dynamic work environment Professional development and training opportunities Recognition and rewards for outstanding performance Requirements: Organized and structured approach to work Logical and clear thinking Attention to detail and high accuracy Assertiveness and confidence in communication Persistence and follow-through to resolution Customer and team focus, with a commitment to delivering exceptional service How to Apply: If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you! Please submit your application, including your resume Equal Opportunities: CBRE is an equal opportunities employer and welcomes applications from all qualified candidates.
Purpose of the Role The purpose of the role is to provide support to Grosvenor Facilities Management team, reporting to the FM Operations Manager/Director. The highest levels of customer service to our internal and external stakeholders by providing and maintaining a central hub of relevant and accurate data. Key Responsibilities To work alongside the Facilities Management team in a support role, learning the key aspects of the FM role. To provide the Facilities Managers with administrative support and to field phone calls during periods of leave. Spend time with key Property Management departments to understand the corporate supply chain process, the management agreement and services offered, our key policies and procedures, legislation relating to handling client monies and the roles undertaken in Client Accounting, Credit Control and Treasury to be able to better support the business. Manage and monitor the completion of service charge budgets for the entire portfolio, ensuring they are completed on time and report on stats quarterly. To work alongside the Client Accounting team to ensure service partners invoices are processed promptly and report on stats monthly (cost reviews). To track the reconciliation process each quarter in regards to service charge expenditure. Assist with raising work orders for the Facilities Managers on the chosen client system. To provide cover for other FM Coordinators within the team as and when required. To be a superuser on all systems used throughout the portfolio and assist with training new starters. Compile Tenant Handbooks, Emergency Plans, Hazardous Waste Registers etc. in conjunction with the Facilities Managers and ensure data is uploaded to the relevant system. General administrative duties such as, but not limited to; compiling letters for Section 20 matters, filing, data input, meeting and travel booking. Other adhoc duties as and when required to include Facilities Management post and stationary requirements. Line management of team Coordinator(s), with overall responsibility of the delivery of the day to day administration for Facilities Management Team. Including but not limited to the below: Monitor reporting from team. Monitor responses to shared inbox of access & meter requests and general queries. Supervision in the completion of the below tasks and duties with the allocated personnel: Management the Section 20 process including; compiling quotes, liaising with Facilities Managers, Property Managers, sending Section 20 packs and tracking responses. Monitoring s20 inbox and compile responses. Extract S20 report and input data into tracker utilising Asana Quarterly download of budget packs. Support allocated Facilities Managers Check and approve costs under £500 for FMs (including routine PPM costs). To compile and complete client reporting and attend client meetings to support and present data. Annually generate PPMs on Elogs. Print and post all reconciliation packs. (including PDF splitting) Skills, Knowledge and Experience Essential At least 2 years experience in an administration role General Education to GCSE standard with an A-C grade in English & Maths or equivalent standard Reliable, helpful and well presented. Ability to work in a team or alone Team player with strong customer service skills, able to provide a helpful and polite service. Pleasant telephone manner and efficiency in relaying messages and taking instructions. Excellent communication skills Able to take comprehensive minutes of meetings. Ability to deal with confidential information. Good organisational and time management skills with the ability to prioritise workload and multitask in a calm and professional manner. Able to work under pressure to deadlines. Careful and conscientious with an aptitude for attention to detail. Willingness and ability to learn on the job, keen to undertake training and career development. Desirable Proficient in a full range of Microsoft applications inc. Word, Excel, PowerPoint, Access Outlook. Broad knowledge of office administration within a facilities management/property management environment. Experience of dealing with senior level staff confidently with excellent verbal and written communication. Experience and knowledge of helpdesk systems and procedures. Data input experience. Experience working within a Facilities Management team. Understanding of Health & Safety Legislation. Working Hours 08:00 - 16:30 Benefits Benefits Booklet
Apr 16, 2026
Full time
Purpose of the Role The purpose of the role is to provide support to Grosvenor Facilities Management team, reporting to the FM Operations Manager/Director. The highest levels of customer service to our internal and external stakeholders by providing and maintaining a central hub of relevant and accurate data. Key Responsibilities To work alongside the Facilities Management team in a support role, learning the key aspects of the FM role. To provide the Facilities Managers with administrative support and to field phone calls during periods of leave. Spend time with key Property Management departments to understand the corporate supply chain process, the management agreement and services offered, our key policies and procedures, legislation relating to handling client monies and the roles undertaken in Client Accounting, Credit Control and Treasury to be able to better support the business. Manage and monitor the completion of service charge budgets for the entire portfolio, ensuring they are completed on time and report on stats quarterly. To work alongside the Client Accounting team to ensure service partners invoices are processed promptly and report on stats monthly (cost reviews). To track the reconciliation process each quarter in regards to service charge expenditure. Assist with raising work orders for the Facilities Managers on the chosen client system. To provide cover for other FM Coordinators within the team as and when required. To be a superuser on all systems used throughout the portfolio and assist with training new starters. Compile Tenant Handbooks, Emergency Plans, Hazardous Waste Registers etc. in conjunction with the Facilities Managers and ensure data is uploaded to the relevant system. General administrative duties such as, but not limited to; compiling letters for Section 20 matters, filing, data input, meeting and travel booking. Other adhoc duties as and when required to include Facilities Management post and stationary requirements. Line management of team Coordinator(s), with overall responsibility of the delivery of the day to day administration for Facilities Management Team. Including but not limited to the below: Monitor reporting from team. Monitor responses to shared inbox of access & meter requests and general queries. Supervision in the completion of the below tasks and duties with the allocated personnel: Management the Section 20 process including; compiling quotes, liaising with Facilities Managers, Property Managers, sending Section 20 packs and tracking responses. Monitoring s20 inbox and compile responses. Extract S20 report and input data into tracker utilising Asana Quarterly download of budget packs. Support allocated Facilities Managers Check and approve costs under £500 for FMs (including routine PPM costs). To compile and complete client reporting and attend client meetings to support and present data. Annually generate PPMs on Elogs. Print and post all reconciliation packs. (including PDF splitting) Skills, Knowledge and Experience Essential At least 2 years experience in an administration role General Education to GCSE standard with an A-C grade in English & Maths or equivalent standard Reliable, helpful and well presented. Ability to work in a team or alone Team player with strong customer service skills, able to provide a helpful and polite service. Pleasant telephone manner and efficiency in relaying messages and taking instructions. Excellent communication skills Able to take comprehensive minutes of meetings. Ability to deal with confidential information. Good organisational and time management skills with the ability to prioritise workload and multitask in a calm and professional manner. Able to work under pressure to deadlines. Careful and conscientious with an aptitude for attention to detail. Willingness and ability to learn on the job, keen to undertake training and career development. Desirable Proficient in a full range of Microsoft applications inc. Word, Excel, PowerPoint, Access Outlook. Broad knowledge of office administration within a facilities management/property management environment. Experience of dealing with senior level staff confidently with excellent verbal and written communication. Experience and knowledge of helpdesk systems and procedures. Data input experience. Experience working within a Facilities Management team. Understanding of Health & Safety Legislation. Working Hours 08:00 - 16:30 Benefits Benefits Booklet
Job Title: Helpdesk Coordinator Salary: £26,000-£28,000 Location: Honiley, Warwickshire Company: FMServ Industry: Facilities Management About Us We are a fast-paced, customer-focused Facilities Management company delivering integrated building services across commercial, retail, healthcare, and industrial sites. Our team prides itself on responsiveness, professionalism, and operational excellence. As we continue to grow, we are looking for a highly organized and proactive Helpdesk Coordinator to join our dynamic team. The Role As a Helpdesk Coordinator, you will be the central point of contact for all maintenance and facilities-related service requests. You will manage incoming calls, emails, and system-generated tickets, ensuring all issues are logged, prioritized, and assigned efficiently to our technical teams and subcontractors. This is a high-volume, fast-paced role that requires strong multitasking abilities, excellent communication skills, and a calm, solution-focused approach. Key Responsibilities Receive, log, and track service requests Prioritize and assign jobs to engineers and subcontractors Monitor job progress to ensure SLAs and KPIs are met Maintain accurate records and update internal systems in real time Liaise with clients, contractors, and internal teams Escalate urgent issues appropriately Prepare reports and assist with performance tracking Support scheduling and resource allocation What We re Looking For Previous experience in a helpdesk, customer service, or coordination role Ability to work effectively under pressure in a fast-moving environment Strong administrative and organizational skills Excellent written and verbal communication skills Confident using IT systems High attention to detail and problem-solving mindset Team player with a proactive attitude What We Offer Competitive salary Supportive and collaborative work environment Career progression opportunities Ongoing training and development Exposure to a wide range of facilities operations If you thrive in a fast-paced environment and enjoy being at the heart of operations, we d love to hear from you.
Apr 16, 2026
Full time
Job Title: Helpdesk Coordinator Salary: £26,000-£28,000 Location: Honiley, Warwickshire Company: FMServ Industry: Facilities Management About Us We are a fast-paced, customer-focused Facilities Management company delivering integrated building services across commercial, retail, healthcare, and industrial sites. Our team prides itself on responsiveness, professionalism, and operational excellence. As we continue to grow, we are looking for a highly organized and proactive Helpdesk Coordinator to join our dynamic team. The Role As a Helpdesk Coordinator, you will be the central point of contact for all maintenance and facilities-related service requests. You will manage incoming calls, emails, and system-generated tickets, ensuring all issues are logged, prioritized, and assigned efficiently to our technical teams and subcontractors. This is a high-volume, fast-paced role that requires strong multitasking abilities, excellent communication skills, and a calm, solution-focused approach. Key Responsibilities Receive, log, and track service requests Prioritize and assign jobs to engineers and subcontractors Monitor job progress to ensure SLAs and KPIs are met Maintain accurate records and update internal systems in real time Liaise with clients, contractors, and internal teams Escalate urgent issues appropriately Prepare reports and assist with performance tracking Support scheduling and resource allocation What We re Looking For Previous experience in a helpdesk, customer service, or coordination role Ability to work effectively under pressure in a fast-moving environment Strong administrative and organizational skills Excellent written and verbal communication skills Confident using IT systems High attention to detail and problem-solving mindset Team player with a proactive attitude What We Offer Competitive salary Supportive and collaborative work environment Career progression opportunities Ongoing training and development Exposure to a wide range of facilities operations If you thrive in a fast-paced environment and enjoy being at the heart of operations, we d love to hear from you.
Sale Group is a well-established building services company based in Cheam, Surrey, specialising in maintenance, facilities management, and construction solutions. We take pride in delivering top-notch services to keep our clients buildings in tip-top shape. We re on the lookout for a skilled Help Desk Coordinator / Manager to join our friendly team and help keep our operations running smoothly. The Role We re after a switched-on and organised Help Desk Coordinator / Administrator / Manager to manage our help desk and keep everything ticking over nicely. You ll be the go-to person for coordinating building services jobs, supporting our engineers, and keeping our clients happy. With a focus on Big Change and/or e-log book platforms, you ll play a key role in making sure our projects stay on track. If you re a problem-solver with a knack for systems, we d love to have you on board! Key Responsibilities Respond to enquiries from clients and our field teams, sorting out issues quickly via phone, email, or face-to-face. Schedule and manage building services jobs (think repairs, maintenance, or installations) using Big Change and/or e-log book systems. Assign tasks to engineers, update job statuses, and keep everything logged properly. Help staff get to grips with Big Change and e-log book platforms, fixing any hiccups along the way. Keep an eye on system data, whip up reports on job progress, and make sure we re meeting service standards. Chat with clients, suppliers, and subcontractors to sort queries or escalate technical problems. Keep records spick and span jobs, client chats, and system updates all included. Chip in with ideas to streamline processes and make our systems work even better. What We re Looking For Experience in a help desk, coordinator, or admin role bonus points if it s in building services, facilities management, or something similar. Hands-on know-how with Big Change job management software and/or e-log book systems is a big plus. Solid IT skills and a knack for picking up new software quick-smart. Top-notch communication skills, with a friendly, client-first attitude. Brilliant at staying organised and juggling tasks in a busy setting. A proper team player who s happy to crack on independently when needed. Nice to Have Familiarity with ITIL principles or help desk ticketing systems. A proactive streak for spotting ways to improve how we do things. Why Join Sale Group? Join a cracking team in a growing company that values your input. Get stuck into industry-leading tools and build your skills. Competitive salary and benefits to match your experience. Handy spot in Cheam, Surrey, with great transport links. How to Apply Fancy bringing your talents to Sale Group? Send your CV and a short cover letter telling us why you re the right fit. Salary Negotiable dependent on experience / seniority.
Apr 15, 2026
Full time
Sale Group is a well-established building services company based in Cheam, Surrey, specialising in maintenance, facilities management, and construction solutions. We take pride in delivering top-notch services to keep our clients buildings in tip-top shape. We re on the lookout for a skilled Help Desk Coordinator / Manager to join our friendly team and help keep our operations running smoothly. The Role We re after a switched-on and organised Help Desk Coordinator / Administrator / Manager to manage our help desk and keep everything ticking over nicely. You ll be the go-to person for coordinating building services jobs, supporting our engineers, and keeping our clients happy. With a focus on Big Change and/or e-log book platforms, you ll play a key role in making sure our projects stay on track. If you re a problem-solver with a knack for systems, we d love to have you on board! Key Responsibilities Respond to enquiries from clients and our field teams, sorting out issues quickly via phone, email, or face-to-face. Schedule and manage building services jobs (think repairs, maintenance, or installations) using Big Change and/or e-log book systems. Assign tasks to engineers, update job statuses, and keep everything logged properly. Help staff get to grips with Big Change and e-log book platforms, fixing any hiccups along the way. Keep an eye on system data, whip up reports on job progress, and make sure we re meeting service standards. Chat with clients, suppliers, and subcontractors to sort queries or escalate technical problems. Keep records spick and span jobs, client chats, and system updates all included. Chip in with ideas to streamline processes and make our systems work even better. What We re Looking For Experience in a help desk, coordinator, or admin role bonus points if it s in building services, facilities management, or something similar. Hands-on know-how with Big Change job management software and/or e-log book systems is a big plus. Solid IT skills and a knack for picking up new software quick-smart. Top-notch communication skills, with a friendly, client-first attitude. Brilliant at staying organised and juggling tasks in a busy setting. A proper team player who s happy to crack on independently when needed. Nice to Have Familiarity with ITIL principles or help desk ticketing systems. A proactive streak for spotting ways to improve how we do things. Why Join Sale Group? Join a cracking team in a growing company that values your input. Get stuck into industry-leading tools and build your skills. Competitive salary and benefits to match your experience. Handy spot in Cheam, Surrey, with great transport links. How to Apply Fancy bringing your talents to Sale Group? Send your CV and a short cover letter telling us why you re the right fit. Salary Negotiable dependent on experience / seniority.
Company Profile CBRE's Global Workplace Solutions delivers end-to-end facilities management, engineering services, project management, and workplace support. Our teams combine technical expertise with a commitment to service excellence, innovation, and compliance. Through our engineering talent, digital tools, and focus on ESG and sustainability, CBRE helps clients reduce risk, drive performance, and enhance the workplace experience for their people. Job Title: Reception / Workplace Coordinator - Part Time 24 Hours Per Week CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Reception / Workplace Coordinator to join the team located in Birmingham . Role Summary: Ownership of office floors and the surrounding areas to ensure the best workplace experience is met each day Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking Maintains neat appearance reception area, conference rooms caf and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Collaborate with IT, Maintenance, Cleaning, Helpdesk teams to ensure that issues are proactively reported and addressed in line with procedures. Full JD can be provided upon application. Experience Required: A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees. Experience in facilities management and/or dealing with suppliers/contractors beneficial. Ability to solve problems and deal with a variety of options in complex situations.
Apr 15, 2026
Full time
Company Profile CBRE's Global Workplace Solutions delivers end-to-end facilities management, engineering services, project management, and workplace support. Our teams combine technical expertise with a commitment to service excellence, innovation, and compliance. Through our engineering talent, digital tools, and focus on ESG and sustainability, CBRE helps clients reduce risk, drive performance, and enhance the workplace experience for their people. Job Title: Reception / Workplace Coordinator - Part Time 24 Hours Per Week CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Reception / Workplace Coordinator to join the team located in Birmingham . Role Summary: Ownership of office floors and the surrounding areas to ensure the best workplace experience is met each day Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking Maintains neat appearance reception area, conference rooms caf and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Collaborate with IT, Maintenance, Cleaning, Helpdesk teams to ensure that issues are proactively reported and addressed in line with procedures. Full JD can be provided upon application. Experience Required: A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees. Experience in facilities management and/or dealing with suppliers/contractors beneficial. Ability to solve problems and deal with a variety of options in complex situations.
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Coordinator to join our growing team in Glasgow! The Role Manage CAFM system as key user on site including PPM records, reactives and reporting. Answer calls/email for the business in a timely fashion. Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned. Ensure communication is maintained throughout reactive job life between Facilities Team and end user. Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained. Alongside Contract Support assist with the monthly customer report. Provide comprehensive reports relating to all jobs raised through the CAFM system. Logging hazards & customer feedback on the QHSE Management Portal. This is a fantastic opportunity to join a growing team! Details Monday - Friday 8am - 5pm Site Based Experience / Qualifications Organised & can work in a structured way. Strong Microsoft knowledge. Attention to detail. FM knowledge advantageous. Email for more information or apply now! EQUAL OPPORTUNITIES We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
Apr 15, 2026
Full time
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Coordinator to join our growing team in Glasgow! The Role Manage CAFM system as key user on site including PPM records, reactives and reporting. Answer calls/email for the business in a timely fashion. Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned. Ensure communication is maintained throughout reactive job life between Facilities Team and end user. Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained. Alongside Contract Support assist with the monthly customer report. Provide comprehensive reports relating to all jobs raised through the CAFM system. Logging hazards & customer feedback on the QHSE Management Portal. This is a fantastic opportunity to join a growing team! Details Monday - Friday 8am - 5pm Site Based Experience / Qualifications Organised & can work in a structured way. Strong Microsoft knowledge. Attention to detail. FM knowledge advantageous. Email for more information or apply now! EQUAL OPPORTUNITIES We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
Helpdesk Administrator Enfield (Hybrid Opportunity) Location: Enfield (Hybrid after initial period) Hours: Monday Friday, 8:00 AM 5:00 PM Pay: £16.93 per hour (Umbrella) Contract Type: Temp-to-Perm About the Role We are seeking a proactive and highly organised Helpdesk Administrator to join a busy, fast-paced team in Enfield. This is a temp-to-perm opportunity with the potential for hybrid working after a few months. You will play a crucial role in supporting operational teams, coordinating work orders, liaising with clients, subcontractors, and operatives, and ensuring daily schedules and reporting run smoothly. Key Responsibilities Raise and allocate work orders from client calls and emails using internal systems Collaborate with Contract Managers/Supervisors to assign daily and emergency tasks Schedule appointments with sites and subcontractors Process operative timesheets, maintain spreadsheets, and ensure payroll accuracy File and manage job documentation, including photos and supporting paperwork Update WIP reports and internal trackers to minimise outstanding jobs Handle client queries and recalls professionally across multiple contracts Maintain lone-working records and conduct welfare calls to operatives Ensure compliance and document accuracy, including RAMS, job sheets, and materials used Upload documents to client systems for invoicing and contract compliance Support administrative duties as required by managers and senior leadership Keep client portals up-to-date with job progress and documentation Requirements Previous experience in a coordinator or administrative role, ideally in maintenance, construction, or facilities Excellent organisational skills with strong attention to detail Confident communicator, able to engage professionally with clients, operatives, and management Proficient in MS Office and able to quickly learn internal systems Comfortable working in a fast-paced, high-volume environment
Apr 08, 2026
Seasonal
Helpdesk Administrator Enfield (Hybrid Opportunity) Location: Enfield (Hybrid after initial period) Hours: Monday Friday, 8:00 AM 5:00 PM Pay: £16.93 per hour (Umbrella) Contract Type: Temp-to-Perm About the Role We are seeking a proactive and highly organised Helpdesk Administrator to join a busy, fast-paced team in Enfield. This is a temp-to-perm opportunity with the potential for hybrid working after a few months. You will play a crucial role in supporting operational teams, coordinating work orders, liaising with clients, subcontractors, and operatives, and ensuring daily schedules and reporting run smoothly. Key Responsibilities Raise and allocate work orders from client calls and emails using internal systems Collaborate with Contract Managers/Supervisors to assign daily and emergency tasks Schedule appointments with sites and subcontractors Process operative timesheets, maintain spreadsheets, and ensure payroll accuracy File and manage job documentation, including photos and supporting paperwork Update WIP reports and internal trackers to minimise outstanding jobs Handle client queries and recalls professionally across multiple contracts Maintain lone-working records and conduct welfare calls to operatives Ensure compliance and document accuracy, including RAMS, job sheets, and materials used Upload documents to client systems for invoicing and contract compliance Support administrative duties as required by managers and senior leadership Keep client portals up-to-date with job progress and documentation Requirements Previous experience in a coordinator or administrative role, ideally in maintenance, construction, or facilities Excellent organisational skills with strong attention to detail Confident communicator, able to engage professionally with clients, operatives, and management Proficient in MS Office and able to quickly learn internal systems Comfortable working in a fast-paced, high-volume environment
Facilities Administrator Sutton, Greater London Property Maintenance Industry 26,000 - 30,000. We are currently recruiting for a Facilities Administrator to work for a well established Property Maintenance business, based in Sutton, Greater London. As the Facilities Administrator, you will be responsible for working centrally to the business in the main base of operations, assisting a variety of departments to deliver a fantastic level of property maintenance services to it's customers. Duties: Monitor company central email inbox and ensuring important emails reach the correct individuals / departments. Raising incoming works / jobs on the company CAFM system (Simpro). Assist with scheduling of works with engineers. Ensuring engineers update job notes with a detailed description of works and ensuring jobs are completed with full compliance on the CAFM system. Working with a variety of departments including Electrical, Mechanical / HVAC, Building Fabric and Quoted Projects. Liaising with in-house departments, in-house engineers, sub-contractors and suppliers via telephone and email. Assisting engineers with ordering parts / materials and providing purchase orders (POs). Package Summary: Base Salary: 26,000 - 30,000 dependant on experience. Paid overtime / out of hours works available (optional, not essential) - up to 10K per annum additionally to salary. Genuine progression opportunities within a well established, expanding business. On the job training, alongside company funded training, courses and up-skilling. Hours: Monday - Friday, 08:30am - 5:30pm, office based. Location: Sutton (closest station Sutton Common). Free on-street parking available at the offices. Casual dress code in the offices. 29 days paid annual leave (21 days + bank holidays). Company pension provided. About the Company: Hard Services Maintenance Provider Company Size: 250+ staff Location: Sutton, Greater London Services offered: Electrical, HVAC & Building Fabric Maintenance and quoted project works (installations, refurbishments, upgrades, building works). Customers / Environments: Commercial - pubs, restaurants, gyms, retail stores etc. Requirements: Must be able to work full time, office based in Sutton. Experience as a Facilities Administrator / Facilities Co-Ordinator / Contract Support / Helpdesk Administrator would be highly advantageous. We are open to a variety of backgrounds, however if you have worked in Property Maintenance, Commercial Building Services etc then this would be a large advantage. Must have strong IT skills (word, excel etc). Experience using a CAFM system would be an advantage, experience using Simpro or ProNett as a CAFM system would be a major advantage. Comfortable working in a busy, fast paced environment. This is a fantastic opportunity for a Facilities Administrator to join a successful, well established business with a huge amount of support for career growth and opportunity. If you would be interested in this Facilities Administrator position then please apply by submitting a full CV.
Oct 07, 2025
Full time
Facilities Administrator Sutton, Greater London Property Maintenance Industry 26,000 - 30,000. We are currently recruiting for a Facilities Administrator to work for a well established Property Maintenance business, based in Sutton, Greater London. As the Facilities Administrator, you will be responsible for working centrally to the business in the main base of operations, assisting a variety of departments to deliver a fantastic level of property maintenance services to it's customers. Duties: Monitor company central email inbox and ensuring important emails reach the correct individuals / departments. Raising incoming works / jobs on the company CAFM system (Simpro). Assist with scheduling of works with engineers. Ensuring engineers update job notes with a detailed description of works and ensuring jobs are completed with full compliance on the CAFM system. Working with a variety of departments including Electrical, Mechanical / HVAC, Building Fabric and Quoted Projects. Liaising with in-house departments, in-house engineers, sub-contractors and suppliers via telephone and email. Assisting engineers with ordering parts / materials and providing purchase orders (POs). Package Summary: Base Salary: 26,000 - 30,000 dependant on experience. Paid overtime / out of hours works available (optional, not essential) - up to 10K per annum additionally to salary. Genuine progression opportunities within a well established, expanding business. On the job training, alongside company funded training, courses and up-skilling. Hours: Monday - Friday, 08:30am - 5:30pm, office based. Location: Sutton (closest station Sutton Common). Free on-street parking available at the offices. Casual dress code in the offices. 29 days paid annual leave (21 days + bank holidays). Company pension provided. About the Company: Hard Services Maintenance Provider Company Size: 250+ staff Location: Sutton, Greater London Services offered: Electrical, HVAC & Building Fabric Maintenance and quoted project works (installations, refurbishments, upgrades, building works). Customers / Environments: Commercial - pubs, restaurants, gyms, retail stores etc. Requirements: Must be able to work full time, office based in Sutton. Experience as a Facilities Administrator / Facilities Co-Ordinator / Contract Support / Helpdesk Administrator would be highly advantageous. We are open to a variety of backgrounds, however if you have worked in Property Maintenance, Commercial Building Services etc then this would be a large advantage. Must have strong IT skills (word, excel etc). Experience using a CAFM system would be an advantage, experience using Simpro or ProNett as a CAFM system would be a major advantage. Comfortable working in a busy, fast paced environment. This is a fantastic opportunity for a Facilities Administrator to join a successful, well established business with a huge amount of support for career growth and opportunity. If you would be interested in this Facilities Administrator position then please apply by submitting a full CV.
Maintenance Coordinator Facilities Management We re looking for an organised and proactive Maintenance Coordinator to join a busy Helpdesk team for a leading FM provider. You ll be responsible for coordinating planned preventative maintenance (PPM) across multiple sites, ensuring compliance, liaising with contractors, and supporting the wider team. What s On Offer: Full-time (40 hours p/wk), permanent contract Competitive salary from £30,000 per annum Generous holiday entitlement Career development and training opportunities. Supportive, collaborative team environment. What You ll Do: Schedule and monitor PPM tasks via CAFM. Review worksheets, identify issues and escalate as needed. Liaise with contractors to ensure timely, compliant service delivery. Maintain accurate records and assist with reporting. What You ll Need: Experience in FM or Helpdesk environments. Strong knowledge of PPM scheduling and compliance. CAFM experience essential. Excellent organisational and communication skills. Proactive, team player with strong attention to detail. Take the next step in your FM career apply today! JS Recruitment UK Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. As soon as a decision has been reached, we will contact shortlisted applicants. If you are shortlisted, JS Recruitment UK Ltd will collect your personal data (which may include sensitive personal data). JS Recruitment UK Ltd will process your personal data for the purposes of providing you with work-finding services and/or information relating to roles relevant to you. We will only use your personal data in accordance with the terms included in the privacy notice which can be viewed on our website. Unfortunately, due to the high volume of applications we receive we are unable to notify unsuccessful applicants. JS Recruitment is committed to promoting equality of opportunity for all. Applications from individuals are encouraged regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Oct 04, 2025
Full time
Maintenance Coordinator Facilities Management We re looking for an organised and proactive Maintenance Coordinator to join a busy Helpdesk team for a leading FM provider. You ll be responsible for coordinating planned preventative maintenance (PPM) across multiple sites, ensuring compliance, liaising with contractors, and supporting the wider team. What s On Offer: Full-time (40 hours p/wk), permanent contract Competitive salary from £30,000 per annum Generous holiday entitlement Career development and training opportunities. Supportive, collaborative team environment. What You ll Do: Schedule and monitor PPM tasks via CAFM. Review worksheets, identify issues and escalate as needed. Liaise with contractors to ensure timely, compliant service delivery. Maintain accurate records and assist with reporting. What You ll Need: Experience in FM or Helpdesk environments. Strong knowledge of PPM scheduling and compliance. CAFM experience essential. Excellent organisational and communication skills. Proactive, team player with strong attention to detail. Take the next step in your FM career apply today! JS Recruitment UK Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. As soon as a decision has been reached, we will contact shortlisted applicants. If you are shortlisted, JS Recruitment UK Ltd will collect your personal data (which may include sensitive personal data). JS Recruitment UK Ltd will process your personal data for the purposes of providing you with work-finding services and/or information relating to roles relevant to you. We will only use your personal data in accordance with the terms included in the privacy notice which can be viewed on our website. Unfortunately, due to the high volume of applications we receive we are unable to notify unsuccessful applicants. JS Recruitment is committed to promoting equality of opportunity for all. Applications from individuals are encouraged regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Helpdesk & Administration Co-ordinator Purpose of the Role Are you a proactive problem-solver with a passion for customer service and operational excellence? Join our dynamic Estates team as the first point of contact for maintenance and facilities support across the university. This multifaceted role blends helpdesk coordination, contractor reception, room bookings, and administrative support-keeping our campuses running smoothly and efficiently. You'll be the friendly face and organised mind behind our Estates Service Desk, ensuring that maintenance requests are logged, tracked, and resolved promptly. You'll also manage contractor access, support room bookings for staff and students, and contribute to the continuous improvement of our facilities operations. Key Responsibilities ️ Helpdesk & Contractor Coordination Serve as the frontline contact for reporting maintenance issues and requests via our CAFM system. Welcome and sign in contractors, ensuring access permissions and safety protocols are followed. Monitor job progress and escalate issues to ensure timely resolution. Respond to out-of-hours voicemail requests and follow up appropriately. ️ Administrative Support Maintain and update databases, filing systems, and monthly reports for the FM teams. Organise key Estates meetings, including minute-taking and follow-up actions. Manage secure access control systems, including physical keys and electronic permissions. Support financial processes and respond to ad hoc administrative requests. Room Bookings Management Handle daily room booking enquiries using the CMIS system. Allocate suitable spaces in line with university procedures. Liaise with timetabling and events teams to coordinate bookings. Conduct regular audits of teaching spaces and PC labs across campuses. Maintain intranet pages related to room bookings. Service Monitoring & Process Improvement Participate in facility inspections and ensure follow-up actions are completed. Contribute to the development of service delivery procedures and documentation. Ensure Service Level Agreements are met through robust escalation processes. What We're Looking For Exceptional interpersonal and communication skills. Strong organisational abilities with attention to detail. Confidence in making decisions and managing multiple priorities. Experience with CAFM or similar systems is a plus. A collaborative mindset and a commitment to excellent service. Temp assignment until ChristmasOffice based at Talbot Campus £15.12 an hour 37 hours - Monday to Friday What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Oct 03, 2025
Full time
Helpdesk & Administration Co-ordinator Purpose of the Role Are you a proactive problem-solver with a passion for customer service and operational excellence? Join our dynamic Estates team as the first point of contact for maintenance and facilities support across the university. This multifaceted role blends helpdesk coordination, contractor reception, room bookings, and administrative support-keeping our campuses running smoothly and efficiently. You'll be the friendly face and organised mind behind our Estates Service Desk, ensuring that maintenance requests are logged, tracked, and resolved promptly. You'll also manage contractor access, support room bookings for staff and students, and contribute to the continuous improvement of our facilities operations. Key Responsibilities ️ Helpdesk & Contractor Coordination Serve as the frontline contact for reporting maintenance issues and requests via our CAFM system. Welcome and sign in contractors, ensuring access permissions and safety protocols are followed. Monitor job progress and escalate issues to ensure timely resolution. Respond to out-of-hours voicemail requests and follow up appropriately. ️ Administrative Support Maintain and update databases, filing systems, and monthly reports for the FM teams. Organise key Estates meetings, including minute-taking and follow-up actions. Manage secure access control systems, including physical keys and electronic permissions. Support financial processes and respond to ad hoc administrative requests. Room Bookings Management Handle daily room booking enquiries using the CMIS system. Allocate suitable spaces in line with university procedures. Liaise with timetabling and events teams to coordinate bookings. Conduct regular audits of teaching spaces and PC labs across campuses. Maintain intranet pages related to room bookings. Service Monitoring & Process Improvement Participate in facility inspections and ensure follow-up actions are completed. Contribute to the development of service delivery procedures and documentation. Ensure Service Level Agreements are met through robust escalation processes. What We're Looking For Exceptional interpersonal and communication skills. Strong organisational abilities with attention to detail. Confidence in making decisions and managing multiple priorities. Experience with CAFM or similar systems is a plus. A collaborative mindset and a commitment to excellent service. Temp assignment until ChristmasOffice based at Talbot Campus £15.12 an hour 37 hours - Monday to Friday What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position. Helpdesk Coordinator Salary: £26,000 - £28,000 dependent on experience Hours 9am - 5pm (Client happy to discuss less hours but salary would be pro rata) About our client: Our client is a rapidly growing facilities management company dedicated to providing exceptional service to a diverse portfolio of clients. As their business continues to expand, they are looking for a Helpdesk Coordinator to join their team, ensuring efficient, professional, and customer-focused support. Job Overview: The Helpdesk Coordinator will be part of a small helpdesk team, ensuring that all service requests are handled promptly and effectively. The role involves includes ensuring smooth communication between the helpdesk, facilities management teams, contractors and clients. Key Responsibilities: Helpdesk Operations: Part of a team that ensures all incoming service requests, incidents, and inquiries are logged, tracked, and resolved in a timely and effective manner. Client Communication: Ensure consistent and professional communication with clients regarding service requests, project updates, and issue resolution. Working to Service Level Agreements (SLAs): Ensuring service requests are resolved within agreed timelines. Take action to address and escalate any issues that might breach SLAs. Customer Satisfaction: Maintain a high level of customer satisfaction by resolving issues efficiently and enhancing customer service protocols. Key Skills & Experience: Proven helpdesk experience ideally in facilities management or a related industry. Strong customer service orientation with the ability to handle challenging situations calmly and effectively. Excellent organisational skills, with the ability to prioritise tasks and manage time efficiently in a fast-paced environment. Strong analytical skills with the ability to assess performance data and make data-driven improvements. Familiarity with helpdesk management software and ticketing systems. Strong verbal and written communication skills. Ability to manage and motivate a team to meet targets and deliver high-quality service. Knowledge of facilities management practices is desirable but not essential. What our client offers: Opportunity to be part of a growing, dynamic team with potential for career development. Supportive and collaborative work environment. Professional development
Sep 25, 2025
Full time
Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position. Helpdesk Coordinator Salary: £26,000 - £28,000 dependent on experience Hours 9am - 5pm (Client happy to discuss less hours but salary would be pro rata) About our client: Our client is a rapidly growing facilities management company dedicated to providing exceptional service to a diverse portfolio of clients. As their business continues to expand, they are looking for a Helpdesk Coordinator to join their team, ensuring efficient, professional, and customer-focused support. Job Overview: The Helpdesk Coordinator will be part of a small helpdesk team, ensuring that all service requests are handled promptly and effectively. The role involves includes ensuring smooth communication between the helpdesk, facilities management teams, contractors and clients. Key Responsibilities: Helpdesk Operations: Part of a team that ensures all incoming service requests, incidents, and inquiries are logged, tracked, and resolved in a timely and effective manner. Client Communication: Ensure consistent and professional communication with clients regarding service requests, project updates, and issue resolution. Working to Service Level Agreements (SLAs): Ensuring service requests are resolved within agreed timelines. Take action to address and escalate any issues that might breach SLAs. Customer Satisfaction: Maintain a high level of customer satisfaction by resolving issues efficiently and enhancing customer service protocols. Key Skills & Experience: Proven helpdesk experience ideally in facilities management or a related industry. Strong customer service orientation with the ability to handle challenging situations calmly and effectively. Excellent organisational skills, with the ability to prioritise tasks and manage time efficiently in a fast-paced environment. Strong analytical skills with the ability to assess performance data and make data-driven improvements. Familiarity with helpdesk management software and ticketing systems. Strong verbal and written communication skills. Ability to manage and motivate a team to meet targets and deliver high-quality service. Knowledge of facilities management practices is desirable but not essential. What our client offers: Opportunity to be part of a growing, dynamic team with potential for career development. Supportive and collaborative work environment. Professional development
