Customer Experience and Workplace Co-ordinator

Customer Experience and Workplace Coordinator

About the role

What you'll do

• Welcome and support visitors and colleagues, delivering a consistently professional front-of-house experience.
• Manage visitor check-in and badges, coordinate hosts, and stay alert to security risks (e.g., tailgating).
• Coordinate meeting rooms, including set-ups, equipment checks, and catering readiness.
• Raise and track facilities requests via the helpdesk; resolve straightforward issues and manage services such as lost property.
• Maintain strong floor presence-spot issues early, support cleanliness standards, and complete routine audits (e.g., clear desk, lockers/storage).
• Support reporting and operational handovers across reception and security.
• Follow and promote H&S, security, and data protection requirements; support emergency checks and equipment coordination.
• Support events and other ad-hoc duties as required.

What you'll bring

• At least 6 months' experience in a fast-paced, high-standard customer service environment (reception experience is a plus).
• Comfortable using room-booking / front-of-house systems (e.g., EMS, CABS, Condeco, Fidelio, Datacraft).
• Working knowledge of workplace Health & Safety and a strong security mindset.
• Intermediate Microsoft Office skills (Word, Excel, PowerPoint, Outlook).
• Fluent English (written and verbal).
• Professional, approachable communication style and strong organisation/prioritisation skills.
• Proactive, adaptable, and comfortable supporting multiple tasks across a busy workplace.