Job Title: EIA Consultant Location: London (Flexible/Hybrid) Salary: Competitive + Excellent Benefits Penguin Recruitment is delighted to be supporting a market-leading, multi-disciplinary consultancy renowned for its environment-led approach to planning and design. This organisation works on projects of all scales across urban, semi-rural and rural contexts, delivering schemes in residential, heritage, renewable energy, infrastructure, and mixed-use sectors. With a national presence and a reputation for innovation, collaboration, and professional development, this consultancy provides a diverse, entrepreneurial environment where EIA Consultants can thrive and progress. The Opportunity As an EIA Consultant, you will be a key point of contact for clients, delivering planning advice on applications and projects supported by a multidisciplinary team. You will be skilled in Environmental Project Management and experienced in coordinating across multiple technical disciplines. This is a fantastic opportunity to work on nationally significant developments, including major renewable energy projects, and to contribute to the growth and success of a forward-thinking consultancy. Key Responsibilities Act as the primary client contact for environmental planning projects. Deliver EIA advice and manage projects from inception to submission. Conduct research and planning appraisals to assess the development potential of sites. Prepare high-quality EIA reports and planning documentation with clear recommendations. Support fee proposal preparation to generate new business opportunities. Communicate effectively with project stakeholders and negotiate positive outcomes. Work with the Finance Partner to develop and refine commercial arrangements and client relationships. About You Environmental or related degree (essential). Chartered status or working towards chartership (CIWEM, CIEEM, IEMA). Experience undertaking EIA as part of the Development Consent Order process. Competent in preparing and submitting EIA reports. Strong technical knowledge of environmental legislation and planning processes. Experience in one or more environmental technical areas, ideally with a planning-led background. Ability to deliver high-quality outputs on broad and complex projects. Benefits As a valued member of the consultancy, you can expect: Non-contractual growth bonus scheme Enhanced annual leave + loyalty leave (up to 5 extra days) Hybrid and flexible working arrangements Centrally located London office Private medical insurance (Vitality Health Care) Enhanced company pension Death-in-service cover BUPA Cash Plan Protected CPD time and access to E-learning platforms Professional body membership contributions Career progression framework with two defined promotion windows per year Discounted gym membership Interested? To find out more, or to arrange a confidential discussion, please contact Josh Jones at Penguin Recruitment on (phone number removed) or email (url removed). CVs and informal enquiries are welcome.
Apr 23, 2026
Full time
Job Title: EIA Consultant Location: London (Flexible/Hybrid) Salary: Competitive + Excellent Benefits Penguin Recruitment is delighted to be supporting a market-leading, multi-disciplinary consultancy renowned for its environment-led approach to planning and design. This organisation works on projects of all scales across urban, semi-rural and rural contexts, delivering schemes in residential, heritage, renewable energy, infrastructure, and mixed-use sectors. With a national presence and a reputation for innovation, collaboration, and professional development, this consultancy provides a diverse, entrepreneurial environment where EIA Consultants can thrive and progress. The Opportunity As an EIA Consultant, you will be a key point of contact for clients, delivering planning advice on applications and projects supported by a multidisciplinary team. You will be skilled in Environmental Project Management and experienced in coordinating across multiple technical disciplines. This is a fantastic opportunity to work on nationally significant developments, including major renewable energy projects, and to contribute to the growth and success of a forward-thinking consultancy. Key Responsibilities Act as the primary client contact for environmental planning projects. Deliver EIA advice and manage projects from inception to submission. Conduct research and planning appraisals to assess the development potential of sites. Prepare high-quality EIA reports and planning documentation with clear recommendations. Support fee proposal preparation to generate new business opportunities. Communicate effectively with project stakeholders and negotiate positive outcomes. Work with the Finance Partner to develop and refine commercial arrangements and client relationships. About You Environmental or related degree (essential). Chartered status or working towards chartership (CIWEM, CIEEM, IEMA). Experience undertaking EIA as part of the Development Consent Order process. Competent in preparing and submitting EIA reports. Strong technical knowledge of environmental legislation and planning processes. Experience in one or more environmental technical areas, ideally with a planning-led background. Ability to deliver high-quality outputs on broad and complex projects. Benefits As a valued member of the consultancy, you can expect: Non-contractual growth bonus scheme Enhanced annual leave + loyalty leave (up to 5 extra days) Hybrid and flexible working arrangements Centrally located London office Private medical insurance (Vitality Health Care) Enhanced company pension Death-in-service cover BUPA Cash Plan Protected CPD time and access to E-learning platforms Professional body membership contributions Career progression framework with two defined promotion windows per year Discounted gym membership Interested? To find out more, or to arrange a confidential discussion, please contact Josh Jones at Penguin Recruitment on (phone number removed) or email (url removed). CVs and informal enquiries are welcome.
Hays Accounts and Finance
Newcastle, Staffordshire
Your new company Your new company are a leader in their field based in Newcastle-under-Lyme and are looking for a Management Accountant to join their team on a permanent basis. Your new role Looking for a commercially focused finance professional to support a manufacturing environment, with an emphasis on product costing, margin insight, and effective cost management. Working closely with senior stakeholders, the role will provide clear financial insight and practical recommendations to support decision-making and improve profitability. The position will play a key part in enhancing cost visibility, strengthening commercial discipline, and supporting continuous improvement across the business. Key responsibilities: Own and maintain accurate product and manufacturing costings, including standard and actual costs, and continuously improve costing methodologies, reporting processes, and financial controls. Analyse and report on product, customer, and brand margins, investigating cost variances across materials, labour, and overheads, identifying risks and opportunities, and supporting pricing decisions with robust cost and margin analysis. Act as a trusted finance business partner to senior leaders across operations, supply chain, and commercial teams, providing clear, insightful analysis to support strategic and operational decision-making, challenging assumptions and influencing outcomes to improve profitability and cost efficiency. Identify, model, and drive cost-saving and continuous improvement initiatives across manufacturing, tracking benefits, monitoring performance against targets, and ensuring delivery is measured and reported. Prepare timely and accurate monthly management accounts with a focus on margins and manufacturing performance, alongside budgets, forecasts, and rolling forecasts, highlighting key risks and opportunities. Develop, enhance, and maintain KPIs and dashboards to support decision-making and improve the visibility of financial and operational performance. Support ERP and finance system enhancements related to costing and reporting, ensuring data integrity, consistency, and alignment between financial and operational information What you'll need to succeed EssentialQualified or part-qualified accountant (CIMA / ACCA / ACA)Finance experience within a manufacturing or operational environment, with strong costing capability Highly analytical, able to convert data into commercial insight and influence senior stakeholders Advanced Excel skills and experience using ERP systems (NetSuite or similar an advantage) Desirable Knowledge of standard costing and variance analysis Experience supporting cost efficiency or improvement initiatives What you'll get in return Salary 45-50,000 DOE On-site working in a fantastic team AE pension 25 days holiday + bank holidays Flexibility for childcare commitments What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Apr 23, 2026
Full time
Your new company Your new company are a leader in their field based in Newcastle-under-Lyme and are looking for a Management Accountant to join their team on a permanent basis. Your new role Looking for a commercially focused finance professional to support a manufacturing environment, with an emphasis on product costing, margin insight, and effective cost management. Working closely with senior stakeholders, the role will provide clear financial insight and practical recommendations to support decision-making and improve profitability. The position will play a key part in enhancing cost visibility, strengthening commercial discipline, and supporting continuous improvement across the business. Key responsibilities: Own and maintain accurate product and manufacturing costings, including standard and actual costs, and continuously improve costing methodologies, reporting processes, and financial controls. Analyse and report on product, customer, and brand margins, investigating cost variances across materials, labour, and overheads, identifying risks and opportunities, and supporting pricing decisions with robust cost and margin analysis. Act as a trusted finance business partner to senior leaders across operations, supply chain, and commercial teams, providing clear, insightful analysis to support strategic and operational decision-making, challenging assumptions and influencing outcomes to improve profitability and cost efficiency. Identify, model, and drive cost-saving and continuous improvement initiatives across manufacturing, tracking benefits, monitoring performance against targets, and ensuring delivery is measured and reported. Prepare timely and accurate monthly management accounts with a focus on margins and manufacturing performance, alongside budgets, forecasts, and rolling forecasts, highlighting key risks and opportunities. Develop, enhance, and maintain KPIs and dashboards to support decision-making and improve the visibility of financial and operational performance. Support ERP and finance system enhancements related to costing and reporting, ensuring data integrity, consistency, and alignment between financial and operational information What you'll need to succeed EssentialQualified or part-qualified accountant (CIMA / ACCA / ACA)Finance experience within a manufacturing or operational environment, with strong costing capability Highly analytical, able to convert data into commercial insight and influence senior stakeholders Advanced Excel skills and experience using ERP systems (NetSuite or similar an advantage) Desirable Knowledge of standard costing and variance analysis Experience supporting cost efficiency or improvement initiatives What you'll get in return Salary 45-50,000 DOE On-site working in a fantastic team AE pension 25 days holiday + bank holidays Flexibility for childcare commitments What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Powered by Water, Driven by Purpose South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK's most stunning landscapes. We're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we're working with partners to plant 300,000 trees, click apply for full job details
Apr 23, 2026
Full time
Powered by Water, Driven by Purpose South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK's most stunning landscapes. We're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we're working with partners to plant 300,000 trees, click apply for full job details
Are you a commercially minded finance professional looking to make a meaningful impact in a world-leading scientific environment? At the European Bioinformatics Institute ( EMBL-EBI ), part of European Molecular Biology Laboratory , we are advance scientific discovery through bioinformatics and enable solutions for global challenges such as infectious diseases, food insecurity and loss of biodiversity click apply for full job details
Apr 23, 2026
Full time
Are you a commercially minded finance professional looking to make a meaningful impact in a world-leading scientific environment? At the European Bioinformatics Institute ( EMBL-EBI ), part of European Molecular Biology Laboratory , we are advance scientific discovery through bioinformatics and enable solutions for global challenges such as infectious diseases, food insecurity and loss of biodiversity click apply for full job details
We are recruiting for an experienced Legal PA to join a high-performing Real Estate & Disputes team in Manchester. This is a busy, deadline-driven environment supporting senior stakeholders, including a Partner, Directors, Managing Associates and Associates. This role is replacing a long-standing team member and sits within one of the busiest teams in the firm, alongside a wider PA team of 13. Location: Manchester Salary: 30,000 - 33,000 (no flexibility) Working Pattern: Full-time Office-based initially, then 3 days office / 2 days WFH The Role You will provide proactive, high-level PA support to up to 7 fee earners, ensuring seamless day-to-day operations and contributing to the team's overall performance. Key Responsibilities Managing complex diaries, meetings and travel arrangements with a proactive approach Supporting billing processes, financial reporting, WIP and matter balances Liaising with Finance teams to support fee earner performance and working capital Assisting with business development activity including events, CRM updates, bids and tenders Preparing and updating CVs, credentials and client-facing documents Managing end-to-end matter processes including engagement letters and onboarding Handling conflict checks and Client Due Diligence processes Ensuring files are maintained, billed, closed and archived correctly Coordinating meetings, preparing packs and managing logistics Delegating document tasks to Document Production teams where appropriate Maintaining compliance with firmwide risk and regulatory procedures About You Minimum 5 years' Legal PA experience (any legal sector considered) Proven experience supporting multiple fee earners in a fast-paced environment Strong billing experience is essential Highly organised with excellent attention to detail Confident communicator with strong written and verbal skills Advanced Microsoft Office skills Proactive, adaptable and able to manage competing deadlines A team player with a collaborative approach and strong client service focus What's on Offer Join one of the firm's busiest and most dynamic teams Work closely with senior stakeholders Hybrid working after initial training period Supportive team environment with a strong PA network Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Apr 23, 2026
Full time
We are recruiting for an experienced Legal PA to join a high-performing Real Estate & Disputes team in Manchester. This is a busy, deadline-driven environment supporting senior stakeholders, including a Partner, Directors, Managing Associates and Associates. This role is replacing a long-standing team member and sits within one of the busiest teams in the firm, alongside a wider PA team of 13. Location: Manchester Salary: 30,000 - 33,000 (no flexibility) Working Pattern: Full-time Office-based initially, then 3 days office / 2 days WFH The Role You will provide proactive, high-level PA support to up to 7 fee earners, ensuring seamless day-to-day operations and contributing to the team's overall performance. Key Responsibilities Managing complex diaries, meetings and travel arrangements with a proactive approach Supporting billing processes, financial reporting, WIP and matter balances Liaising with Finance teams to support fee earner performance and working capital Assisting with business development activity including events, CRM updates, bids and tenders Preparing and updating CVs, credentials and client-facing documents Managing end-to-end matter processes including engagement letters and onboarding Handling conflict checks and Client Due Diligence processes Ensuring files are maintained, billed, closed and archived correctly Coordinating meetings, preparing packs and managing logistics Delegating document tasks to Document Production teams where appropriate Maintaining compliance with firmwide risk and regulatory procedures About You Minimum 5 years' Legal PA experience (any legal sector considered) Proven experience supporting multiple fee earners in a fast-paced environment Strong billing experience is essential Highly organised with excellent attention to detail Confident communicator with strong written and verbal skills Advanced Microsoft Office skills Proactive, adaptable and able to manage competing deadlines A team player with a collaborative approach and strong client service focus What's on Offer Join one of the firm's busiest and most dynamic teams Work closely with senior stakeholders Hybrid working after initial training period Supportive team environment with a strong PA network Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Job Description: About the job We're looking for a high-performing Head of Finance to lead the commercial and financial strategy for a £200 million business portfolio within a fast-paced, growth-focused environment. This is a key leadership role partnering directly with the Managing Director to drive performance, improve margins, and enable smart, scalable growth. You'll own the numbers, lead a high-impact finance team, and ensure excellence in financial control, governance, and strategic insight. Key Responsibilities Full PandL ownership, forecasting, and financial leadership for a £120m+ business unit Strategic business partnering with the MD and senior stakeholders Lead financial planning, risk management, and commercial analysis Identify margin improvement and cost-saving opportunities Champion automation, digital tools, and data-led decision making Drive contract performance, cash flow, and working capital Build and mentor a high-performing finance team What I'm Looking For Qualified accountant (CIMA/ACCA/ACA) with significant post-qual experience Strong commercial finance background with a proven track record of driving performance Exceptional business partnering and leadership skills Comfortable working at pace, solving problems, and influencing change Experience in multi-site, service-based businesses (Facilities Management or infrastucture a bonus) Confident using finance systems and analytics tools (SAP, Cognos, etc.) You will have the chance to join a fast-moving organisation with big ambitions. This is your chance to shape the financial future of a major business area, influence key decisions, and play a pivotal role in long-term growth. If you're ready to step up and make a real impact I want to hear from you. £90000 - £115000/year Talent International UK and it's subsidiaries, Digital Gurus, Infinite Talent and Rethink act as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this opportunity, you accept the TandC's, Privacy Policy and Disclaimers which can be found at talentinternational.co.uk
Apr 23, 2026
Full time
Job Description: About the job We're looking for a high-performing Head of Finance to lead the commercial and financial strategy for a £200 million business portfolio within a fast-paced, growth-focused environment. This is a key leadership role partnering directly with the Managing Director to drive performance, improve margins, and enable smart, scalable growth. You'll own the numbers, lead a high-impact finance team, and ensure excellence in financial control, governance, and strategic insight. Key Responsibilities Full PandL ownership, forecasting, and financial leadership for a £120m+ business unit Strategic business partnering with the MD and senior stakeholders Lead financial planning, risk management, and commercial analysis Identify margin improvement and cost-saving opportunities Champion automation, digital tools, and data-led decision making Drive contract performance, cash flow, and working capital Build and mentor a high-performing finance team What I'm Looking For Qualified accountant (CIMA/ACCA/ACA) with significant post-qual experience Strong commercial finance background with a proven track record of driving performance Exceptional business partnering and leadership skills Comfortable working at pace, solving problems, and influencing change Experience in multi-site, service-based businesses (Facilities Management or infrastucture a bonus) Confident using finance systems and analytics tools (SAP, Cognos, etc.) You will have the chance to join a fast-moving organisation with big ambitions. This is your chance to shape the financial future of a major business area, influence key decisions, and play a pivotal role in long-term growth. If you're ready to step up and make a real impact I want to hear from you. £90000 - £115000/year Talent International UK and it's subsidiaries, Digital Gurus, Infinite Talent and Rethink act as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this opportunity, you accept the TandC's, Privacy Policy and Disclaimers which can be found at talentinternational.co.uk
Build your Future with Us! We are a forward-thinking Company with an established presence across the UK and Ireland. Our values We Commit, We Care, We Collaborate shape how we work with our clients, partners, and each other. As our business continues to grow, we are looking for dedicated individuals who take pride in their work and want to build a rewarding career within a supportive and collaborat click apply for full job details
Apr 23, 2026
Full time
Build your Future with Us! We are a forward-thinking Company with an established presence across the UK and Ireland. Our values We Commit, We Care, We Collaborate shape how we work with our clients, partners, and each other. As our business continues to grow, we are looking for dedicated individuals who take pride in their work and want to build a rewarding career within a supportive and collaborat click apply for full job details
Accountable Recruitment are delighted to be partnering with a growing business in Chester to recruit a Commercial Finance Manager. This is a high impact role in a fast-paced environment and requires strong analytical skills and the ability to interpret and present complex business data with commercial insight. Responsibilities Include: Lead on planning, budgeting and forecasting - designing and main click apply for full job details
Apr 23, 2026
Full time
Accountable Recruitment are delighted to be partnering with a growing business in Chester to recruit a Commercial Finance Manager. This is a high impact role in a fast-paced environment and requires strong analytical skills and the ability to interpret and present complex business data with commercial insight. Responsibilities Include: Lead on planning, budgeting and forecasting - designing and main click apply for full job details
Job Description: Finance Systems Analyst This is a Hybrid role based in Belfast. This role is ideal if you enjoy being the person finance teams rely on when systems need fixing, improving, or just working better. You'll be part of a Finance Systems team supporting a Dynamics 365 FandO environment, helping users day-to-day while also getting involved in upgrades, enhancements, and ongoing optimisation. It's hands-on, varied, and gives you great exposure to how finance systems actually run in a live environment. What you'll be doing: Supporting finance users across GL, AR, AP and Projects (incidents, issues, fixes) Keeping D365 FandO running smoothly (monitoring, batch jobs, security, access) Helping with upgrades, testing, configuration, and small enhancements Acting as the bridge between Finance, IT, and external partners Improving processes, documentation, and reporting (Power BI is a bonus) What they're looking for: Experience supporting D365 FandO (or similar ERP like BC, AX, SAP) A finance background or good understanding of finance processes Someone comfortable dealing with users and owning support tickets Organised, proactive, and happy working in a support-heavy role Power BI or reporting experience is a nice-to-have, not essential Why it's worth a look: Competitive Salary + strong benefits package Stable, permanent role with clear ownership Great exposure to enterprise D365 FandO Perfect step if you want to grow deeper into finance systems or ERP If you enjoy problem-solving, supporting users, and keeping systems running at their best, this one's definitely worth a chat. £40000 - £50000/year Talent International UK and it's subsidiaries, Digital Gurus, Infinite Talent and Rethink act as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this opportunity, you accept the TandC's, Privacy Policy and Disclaimers which can be found on our website
Apr 23, 2026
Full time
Job Description: Finance Systems Analyst This is a Hybrid role based in Belfast. This role is ideal if you enjoy being the person finance teams rely on when systems need fixing, improving, or just working better. You'll be part of a Finance Systems team supporting a Dynamics 365 FandO environment, helping users day-to-day while also getting involved in upgrades, enhancements, and ongoing optimisation. It's hands-on, varied, and gives you great exposure to how finance systems actually run in a live environment. What you'll be doing: Supporting finance users across GL, AR, AP and Projects (incidents, issues, fixes) Keeping D365 FandO running smoothly (monitoring, batch jobs, security, access) Helping with upgrades, testing, configuration, and small enhancements Acting as the bridge between Finance, IT, and external partners Improving processes, documentation, and reporting (Power BI is a bonus) What they're looking for: Experience supporting D365 FandO (or similar ERP like BC, AX, SAP) A finance background or good understanding of finance processes Someone comfortable dealing with users and owning support tickets Organised, proactive, and happy working in a support-heavy role Power BI or reporting experience is a nice-to-have, not essential Why it's worth a look: Competitive Salary + strong benefits package Stable, permanent role with clear ownership Great exposure to enterprise D365 FandO Perfect step if you want to grow deeper into finance systems or ERP If you enjoy problem-solving, supporting users, and keeping systems running at their best, this one's definitely worth a chat. £40000 - £50000/year Talent International UK and it's subsidiaries, Digital Gurus, Infinite Talent and Rethink act as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this opportunity, you accept the TandC's, Privacy Policy and Disclaimers which can be found on our website
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking . click apply for full job details
Apr 23, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking . click apply for full job details
Base Location: You'll be expected to spend 50% of your working week in one of the following locations: Reading, Havant, Glasgow or Perth. Salary: £50,100 - £75,100 + performance-related bonus and a range of benefits to support your finances, wellbeing and family. Working Pattern: Permanent Full Time Flexible First options available. The Role The IT Risk and Controls Manager, within the Service Operations and Delivery team, assists with the implementation and ongoing development of IT risk and control procedures throughout the SIAM ecosystem. With a focus on proactive risk management and operational resilience, the role collaborates closely with IT stakeholders, service delivery teams, and providers to identify, communicate, and address compliance challenges, ensuring operational risks are effectively managed within the organisation's risk appetite. This role evaluates the effectiveness of IT controls, verifies adherence to established standards and requirements, and provides critical information to support the Service Leadership team in informed decision-making. In addition, this position drives the seamless integration of controls into operational processes and services, works in partnership with the Governance Risk and Compliance (GRC) team, and builds strong relationships with IT Partners, Business Units, and service providers to foster a culture of continual improvement and operational resilience. You Will Ensure IT systems and operational processes comply with relevant regulations and industry standards and conduct regular and thorough IT risk assessments in collaboration with cross-functional teams to identify potential compliance gaps and areas for improvement. Drive operational resilience initiatives by ensuring IT systems and services are robust, recoverable, and capable of withstanding disruptions. Support the business continuity and disaster recovery (BC/DR) planning and testing processes from an IT risk and controls perspective, ensuring that appropriate measures and controls are in place, regularly reviewed, and improved to minimise the impact of incidents on business operations. Manage the Group Technology Services (GTS) Operational Risk Register by diligently tracking operational risks, embedding appropriate controls within business processes, and providing regular updates on risk status. Reporting on IT risk and control matters, including emerging issues and outstanding actions, directly to Risk Boards and Committees to facilitate informed decision making. Consult closely with Cyber Risk and Information Security teams to align strategies, share insights, and ensure a unified approach to managing IT risks and collaborate effectively with the 2LOD GRC Team and engage with GTS stakeholders to drive a culture of compliance and strengthen overall governance structures. Coordinate activities with audit teams to systematically review and evaluate IT controls and processes, addressing any identified weaknesses or instances of non compliance. You Have Experience of delivering IT risk, compliance or assurance activities including operational resilience. Good knowledge of IT governance frameworks such as COBIT 5, ITIL, ISO 31000, 27005, 38500 and their interactions. Experience of designing or reviewing IT processes and their controls and performing risk assessments. Working knowledge of IT and operational risk, IT and enterprise architecture, IT strategy and IT outsourcing, service management, and delivery. Proficiency in communicating and collaborating with both internal and external stakeholders. About SSE SSE's purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33 bn in critical electricity infrastructure across the five years to 2030. Our IT division powers growth across all SSE business areas by making sure we have the systems, software and security needed to take the lead in a low carbon world. They provide expertise, advice and day to day support in emerging technologies, data and analytics, cyber security and more. Flexible benefits to fit your life Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. Generous family entitlements such as maternity and adoption pay, and paternity leave. Work with an equal opportunity employer SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact / to discuss how we can support you. We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Apr 23, 2026
Full time
Base Location: You'll be expected to spend 50% of your working week in one of the following locations: Reading, Havant, Glasgow or Perth. Salary: £50,100 - £75,100 + performance-related bonus and a range of benefits to support your finances, wellbeing and family. Working Pattern: Permanent Full Time Flexible First options available. The Role The IT Risk and Controls Manager, within the Service Operations and Delivery team, assists with the implementation and ongoing development of IT risk and control procedures throughout the SIAM ecosystem. With a focus on proactive risk management and operational resilience, the role collaborates closely with IT stakeholders, service delivery teams, and providers to identify, communicate, and address compliance challenges, ensuring operational risks are effectively managed within the organisation's risk appetite. This role evaluates the effectiveness of IT controls, verifies adherence to established standards and requirements, and provides critical information to support the Service Leadership team in informed decision-making. In addition, this position drives the seamless integration of controls into operational processes and services, works in partnership with the Governance Risk and Compliance (GRC) team, and builds strong relationships with IT Partners, Business Units, and service providers to foster a culture of continual improvement and operational resilience. You Will Ensure IT systems and operational processes comply with relevant regulations and industry standards and conduct regular and thorough IT risk assessments in collaboration with cross-functional teams to identify potential compliance gaps and areas for improvement. Drive operational resilience initiatives by ensuring IT systems and services are robust, recoverable, and capable of withstanding disruptions. Support the business continuity and disaster recovery (BC/DR) planning and testing processes from an IT risk and controls perspective, ensuring that appropriate measures and controls are in place, regularly reviewed, and improved to minimise the impact of incidents on business operations. Manage the Group Technology Services (GTS) Operational Risk Register by diligently tracking operational risks, embedding appropriate controls within business processes, and providing regular updates on risk status. Reporting on IT risk and control matters, including emerging issues and outstanding actions, directly to Risk Boards and Committees to facilitate informed decision making. Consult closely with Cyber Risk and Information Security teams to align strategies, share insights, and ensure a unified approach to managing IT risks and collaborate effectively with the 2LOD GRC Team and engage with GTS stakeholders to drive a culture of compliance and strengthen overall governance structures. Coordinate activities with audit teams to systematically review and evaluate IT controls and processes, addressing any identified weaknesses or instances of non compliance. You Have Experience of delivering IT risk, compliance or assurance activities including operational resilience. Good knowledge of IT governance frameworks such as COBIT 5, ITIL, ISO 31000, 27005, 38500 and their interactions. Experience of designing or reviewing IT processes and their controls and performing risk assessments. Working knowledge of IT and operational risk, IT and enterprise architecture, IT strategy and IT outsourcing, service management, and delivery. Proficiency in communicating and collaborating with both internal and external stakeholders. About SSE SSE's purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33 bn in critical electricity infrastructure across the five years to 2030. Our IT division powers growth across all SSE business areas by making sure we have the systems, software and security needed to take the lead in a low carbon world. They provide expertise, advice and day to day support in emerging technologies, data and analytics, cyber security and more. Flexible benefits to fit your life Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. Generous family entitlements such as maternity and adoption pay, and paternity leave. Work with an equal opportunity employer SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact / to discuss how we can support you. We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Complaints Insight Specialist About the role We're looking for a Complaints Insight Specialist to join our Complaints Process & Insight team on a permanent basis. We're passionate about using customer complaints as a driving force for change, helping Capital One to deeply understand our customers and translate these insights into opportunities that we can invest in. You'll be part of a team of six specialists and work across our organisation on a range of initiatives; from designing and delivering powerful data-driven customer insights, partnering deeply as part of our Operations department and enhancing our complaints strategy so that we can achieve great outcomes for our customers. You'll report into the Head of Complaints Strategy and will need to have a passion for deep collaboration across different teams and leveraging data to identify where and why things go wrong. Spotting patterns, creating compelling visual narratives and clearly explaining your results to people across the organisation of varied disciplines and levels will be key in the role. What you'll do Manage and deliver complaints insight projects to successful conclusion and implementation through initiating and leading problem solving efforts in close partnership with internal stakeholders Support the UK Customer Operations management team in the real-time identification of emerging customer dissatisfaction trends and specific performance improvement initiatives that can be quickly leveraged to ensure good outcomes, operational efficiencies and reductions in service costs Manage and enhance our complaints strategy, as well as the associated risks and process control activities, while providing relevant and timely communication to all internal partners and stakeholders Prepare and present insights and recommendations, through both written reports and presentations, in a concise and compelling way to internal stakeholders Leverage internal, industry, regulator and Financial Ombudsman Service (FOS) information to produce objective and actionable insights of customer complaint drivers and outcome trends Ensure all outputs are actionable, grounded in customer understanding, and guided by the broader context of our organisation to inspire the team to uncover the "so what's" of all deliverables Collaborate with teams from across global lines of business and drive the delivery of key regulatory data and reports What we're looking for A natural storyteller with an endless curiosity for how we can enhance customer outcomes Excellent interpersonal skills with a positive and cooperative attitude that fosters collaboration and teamwork across all lines of business Experience with both qualitative & quantitative analytical methods Strong presentation-building, storytelling, and data visualisation skills Detail orientation, with some experience of more broad strategy design and process management A proven track record in delivering sustainable improvements, with a hands-on approach and outside-the-box mentality Creative problem solving and cutting through complexity with simple solutions Relevant experience in a regulated complaints environment Experience with Google Workspace, e.g. Google Sheets, Google Slides Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and
Apr 23, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Complaints Insight Specialist About the role We're looking for a Complaints Insight Specialist to join our Complaints Process & Insight team on a permanent basis. We're passionate about using customer complaints as a driving force for change, helping Capital One to deeply understand our customers and translate these insights into opportunities that we can invest in. You'll be part of a team of six specialists and work across our organisation on a range of initiatives; from designing and delivering powerful data-driven customer insights, partnering deeply as part of our Operations department and enhancing our complaints strategy so that we can achieve great outcomes for our customers. You'll report into the Head of Complaints Strategy and will need to have a passion for deep collaboration across different teams and leveraging data to identify where and why things go wrong. Spotting patterns, creating compelling visual narratives and clearly explaining your results to people across the organisation of varied disciplines and levels will be key in the role. What you'll do Manage and deliver complaints insight projects to successful conclusion and implementation through initiating and leading problem solving efforts in close partnership with internal stakeholders Support the UK Customer Operations management team in the real-time identification of emerging customer dissatisfaction trends and specific performance improvement initiatives that can be quickly leveraged to ensure good outcomes, operational efficiencies and reductions in service costs Manage and enhance our complaints strategy, as well as the associated risks and process control activities, while providing relevant and timely communication to all internal partners and stakeholders Prepare and present insights and recommendations, through both written reports and presentations, in a concise and compelling way to internal stakeholders Leverage internal, industry, regulator and Financial Ombudsman Service (FOS) information to produce objective and actionable insights of customer complaint drivers and outcome trends Ensure all outputs are actionable, grounded in customer understanding, and guided by the broader context of our organisation to inspire the team to uncover the "so what's" of all deliverables Collaborate with teams from across global lines of business and drive the delivery of key regulatory data and reports What we're looking for A natural storyteller with an endless curiosity for how we can enhance customer outcomes Excellent interpersonal skills with a positive and cooperative attitude that fosters collaboration and teamwork across all lines of business Experience with both qualitative & quantitative analytical methods Strong presentation-building, storytelling, and data visualisation skills Detail orientation, with some experience of more broad strategy design and process management A proven track record in delivering sustainable improvements, with a hands-on approach and outside-the-box mentality Creative problem solving and cutting through complexity with simple solutions Relevant experience in a regulated complaints environment Experience with Google Workspace, e.g. Google Sheets, Google Slides Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and
Treasury Manager Primarily remote (travel to Aberdeen 1-2 times/month) Up to £90,000 We're delighted to be partnered with a fast-growing, private equity-backed energy business in their search for a Treasury Manager, a newly created, high-impact role. This is a unique opportunity to build and shape the treasury function from the ground up within a dynamic and commercially driven environment click apply for full job details
Apr 23, 2026
Full time
Treasury Manager Primarily remote (travel to Aberdeen 1-2 times/month) Up to £90,000 We're delighted to be partnered with a fast-growing, private equity-backed energy business in their search for a Treasury Manager, a newly created, high-impact role. This is a unique opportunity to build and shape the treasury function from the ground up within a dynamic and commercially driven environment click apply for full job details
Legal PA Real Estate (8 Month FTC) London Box Solutions Recruitment is hiring an experienced and proactive Legal PA to join an award-winning law firm within their Real Estate division on an 8-month fixed-term contract. This is an excellent opportunity to work in a fast-paced, collaborative environment supporting a team of six fee earners, including a Partner, while playing a key role in delivering exceptional client service. The Role You will provide high-quality, proactive Personal Assistant support, ensuring smooth day-to-day operations and contributing to the wider success of the team. Key Responsibilities Provide dedicated support to a team of six fee earners, including a Partner Work closely with Finance teams to support billing, reporting, and management of matter balances and working capital Collaborate with Business Development on events, conferences, CRM administration, CV updates, and support with bids, tenders, and pitches Assist Client Relationship Partners with organising meetings, events, and preparing client reports Manage matter processes including engagement letters, matter setup, and liaising with relevant internal teams Handle conflict checks and Client Due Diligence, ensuring full compliance with firm procedures Oversee file management, including matter closures, billing follow-up, and archiving Provide comprehensive diary management, including forward planning and resolving scheduling conflicts Coordinate complex travel arrangements, ensuring cost-effective solutions Organise meetings, including preparation of packs, itineraries, and logistics Manage administrative workflows and ensure timely delivery of tasks Delegate document production tasks such as pitches and legal documentation Maintain strong technical knowledge and support continuous improvement Ensure compliance with all risk and regulatory procedures About You At least 3 years experience in a similar Legal PA or professional services role Proven experience supporting multiple stakeholders in a busy environment Happy to commit to an 8-month fixed-term contract Exceptional communication skills with strong attention to detail Highly organised with the ability to manage multiple priorities Strong Microsoft Office skills Proactive, flexible, and able to work both independently and as part of a team A strong commitment to delivering outstanding client service What s on Offer 33 days holiday (25 days plus 8 bank holidays) Hybrid working 3 days in the office and 2 days from home (flexible, non-fixed days) Subsidised travel Opportunity to join a highly regarded, award-winning law firm Collaborative and supportive working environment Exposure to high-quality work within a leading Real Estate team ate team
Apr 23, 2026
Contractor
Legal PA Real Estate (8 Month FTC) London Box Solutions Recruitment is hiring an experienced and proactive Legal PA to join an award-winning law firm within their Real Estate division on an 8-month fixed-term contract. This is an excellent opportunity to work in a fast-paced, collaborative environment supporting a team of six fee earners, including a Partner, while playing a key role in delivering exceptional client service. The Role You will provide high-quality, proactive Personal Assistant support, ensuring smooth day-to-day operations and contributing to the wider success of the team. Key Responsibilities Provide dedicated support to a team of six fee earners, including a Partner Work closely with Finance teams to support billing, reporting, and management of matter balances and working capital Collaborate with Business Development on events, conferences, CRM administration, CV updates, and support with bids, tenders, and pitches Assist Client Relationship Partners with organising meetings, events, and preparing client reports Manage matter processes including engagement letters, matter setup, and liaising with relevant internal teams Handle conflict checks and Client Due Diligence, ensuring full compliance with firm procedures Oversee file management, including matter closures, billing follow-up, and archiving Provide comprehensive diary management, including forward planning and resolving scheduling conflicts Coordinate complex travel arrangements, ensuring cost-effective solutions Organise meetings, including preparation of packs, itineraries, and logistics Manage administrative workflows and ensure timely delivery of tasks Delegate document production tasks such as pitches and legal documentation Maintain strong technical knowledge and support continuous improvement Ensure compliance with all risk and regulatory procedures About You At least 3 years experience in a similar Legal PA or professional services role Proven experience supporting multiple stakeholders in a busy environment Happy to commit to an 8-month fixed-term contract Exceptional communication skills with strong attention to detail Highly organised with the ability to manage multiple priorities Strong Microsoft Office skills Proactive, flexible, and able to work both independently and as part of a team A strong commitment to delivering outstanding client service What s on Offer 33 days holiday (25 days plus 8 bank holidays) Hybrid working 3 days in the office and 2 days from home (flexible, non-fixed days) Subsidised travel Opportunity to join a highly regarded, award-winning law firm Collaborative and supportive working environment Exposure to high-quality work within a leading Real Estate team ate team
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking . click apply for full job details
Apr 23, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking . click apply for full job details
Solution (Pre-Sales) Consultant | Trade Finance | Europe (Remote) We're currently partnering with a global fintech organisation to hire an experienced Solution/Pre-Sales Consultant to support enterprise sales across Europe. This is a high-impact, client-facing role focused on complex solutions within trade finance and transaction banking. The role You will lead the full pre-sales life cycle, working closely with sales, product, and delivery teams to shape and win new business. Key responsibilities include: Leading discovery sessions and understanding client requirements Designing tailored solutions aligned to business needs Delivering product demonstrations and presentations to senior stakeholders Supporting RFP/RFI responses and commercial proposals Acting as a subject matter expert throughout the sales cycle Collaborating with global teams across sales, product, and delivery What we're looking for 15+ years' experience in trade finance Strong background in solution consulting/pre-sales within banking or fintech Deep understanding of trade finance products (LCs, Guarantees, Supply Chain Finance) Experience engaging senior stakeholders and running client-facing demos Exposure to SaaS platforms and API-driven solutions Fluency in English and Spanish (essential) Strong communication and commercial awareness Profile Able to translate complex business needs into practical solutions Comfortable operating in global, multi-cultural environments Strong stakeholder management and presentation skills Experience working across the full sales life cycle Additional details Location: Europe (remote) Travel: up to ~50%
Apr 23, 2026
Full time
Solution (Pre-Sales) Consultant | Trade Finance | Europe (Remote) We're currently partnering with a global fintech organisation to hire an experienced Solution/Pre-Sales Consultant to support enterprise sales across Europe. This is a high-impact, client-facing role focused on complex solutions within trade finance and transaction banking. The role You will lead the full pre-sales life cycle, working closely with sales, product, and delivery teams to shape and win new business. Key responsibilities include: Leading discovery sessions and understanding client requirements Designing tailored solutions aligned to business needs Delivering product demonstrations and presentations to senior stakeholders Supporting RFP/RFI responses and commercial proposals Acting as a subject matter expert throughout the sales cycle Collaborating with global teams across sales, product, and delivery What we're looking for 15+ years' experience in trade finance Strong background in solution consulting/pre-sales within banking or fintech Deep understanding of trade finance products (LCs, Guarantees, Supply Chain Finance) Experience engaging senior stakeholders and running client-facing demos Exposure to SaaS platforms and API-driven solutions Fluency in English and Spanish (essential) Strong communication and commercial awareness Profile Able to translate complex business needs into practical solutions Comfortable operating in global, multi-cultural environments Strong stakeholder management and presentation skills Experience working across the full sales life cycle Additional details Location: Europe (remote) Travel: up to ~50%
Travel Product Director Salary - c. £130k-£170k+ dependent on experience +bonus + benefits Glasgow Office - Hybrid Macs Adventure's scaling journey continues - and we need a Travel Product Director to turn our category leading product into a true engine of scale. In this senior leadership position, you'll build a leading product function, making bold, commercially grounded decisions on portfolio direction, pricing and lifecycle, unlocking growth and margin while raising the bar on quality and differentiation. If you're motivated by building, scaling and leaving a lasting mark on a high growth brand, this is your platform. Working cross functionally with Growth, Sales, Operations and Finance, you'll elevate our product into a true strategic advantage-building the structure, discipline and team needed to scale profitably and sustainably. This is a rare opportunity to lead the journey from the centre of the business, shaping where we compete, how we win and where we grow. About Macs Adventure We're a scaling adventure tour operator on a mission to be the leading global brand in self guided, active travel. Welcoming over 40,000 customers on walking and cycling trips to destinations around the world, we employ over 150 people across the UK, US and Germany who share our purpose to create by leading, advocating & enabling self guided, active travel as a positive force for people and planet. In November 2024, we proudly achieved B Corp certification, marking a significant milestone in our journey toward sustainable, values driven growth. Our Culture We're an ambitious, forward thinking business with a bold vision for the future, and our culture reflects these ambitions. We're an action oriented, fast paced organisation and we like to have fun along the way. We're looking for people who grow with Macs on our journey to be the world's leading adventure travel brand. Love the journey: a Macs trip is all about the journey, not the destination. We are all believers in Macs' unique brand of self guided, active travel and shout about it. As more travellers convert to the Macs Way, we accept our business will grow and change. We welcome new connections and embrace new opportunities. Take a different path: we're not different for difference's sake; but we won't succeed if we're just the same as everyone else. We devise creative solutions to problems, find new ways of doing things, and trust colleagues who are doing so too. We are brave and feel empowered to take the initiative. Tread thoughtfully: we are considerate, empathetic and try to put ourselves in our customers', suppliers' and each other's shoes. We support local and find ways of having less negative impact on the planet. We find ways of having positive impact on people and communities. We are fair, and we do the right thing. Go the extra mile: we know that creating a perfect involves going that bit further. We imagine the best feedback we can get and set out to earn it. We take ownership and accountability - it's yours, not someone else's, problem. We step up and help our teammates when we need to. What you'll do Define and lead the global product strategy and multi year roadmap, ensuring alignment with market needs, growth goals, and commercial performance. Own portfolio decisions across destinations, routes, and customer segments. Drive commercial performance including margin, yield and pricing input. Lead product lifecycle management: invest, optimise, pause or exit. Improve product quality, differentiation and speed of new launches. Build and lead a high performing product team with clear accountability. Partner cross functionally to align customer insight, pricing and delivery. Provide strategic input into market expansion and business planning. What you'll bring Extensive senior product and business leadership experience in travel, tour operating, or complex consumer portfolio businesses. Deep commercial expertise across margin, pricing, yield and performance management. Experience owning large scale product portfolios with P&L impact. Deep understanding of portfolio strategy and lifecycle management. Proven ability to lead and develop high performing teams. Strong analytical capability and data driven decision making. Executive presence with sound judgement and decision making. Experience modernising or scaling product functions. Background spanning product, pricing and operational realities. In addition, it would be a bonus if you Experience in active travel, specialist tours or tailor made/FIT travel. International or multi market portfolio exposure. The knowledge and skills we've listed represent "the perfect candidate". No one's perfect. If you love the sound of this opportunity please apply, we'd love to hear from you. You could belong here To deliver adventures for more than 40,000 customers we need to build a company that's reflective of their diversity. We're building an inclusive workplace that promotes and values difference, where everyone, from any background, can do their best work and be proud to belong. What we'll offer Annual leave: 33 days (35 days after 5 years' service) inclusive of 8 public holidays. Birthday booster: An extra day off on your birthday. Pension: We offer a contributory pension scheme. Discounts: you are eligible for great discounts on Macs Adventure trips. Travel insurance: We provide you and your spouse/partner/children with annual worldwide travel insurance. Flexible working: A flexible work culture - you'll be able to work from home as well as coming into our hub office in Glasgow 3 days per week. Getting together: Regular team, management and leadership meetings and retreats. Culture: An innovative, fast growth, international and solution focused culture, where we work hard to embed our values across the business. L&D: We support your self guided learning journey. Wellbeing: We support you in looking after your health and wellbeing so you can do your best work. Travel: Occasional international travel may be required. Impact: The opportunity to make a difference in people's lives and the planet.
Apr 23, 2026
Full time
Travel Product Director Salary - c. £130k-£170k+ dependent on experience +bonus + benefits Glasgow Office - Hybrid Macs Adventure's scaling journey continues - and we need a Travel Product Director to turn our category leading product into a true engine of scale. In this senior leadership position, you'll build a leading product function, making bold, commercially grounded decisions on portfolio direction, pricing and lifecycle, unlocking growth and margin while raising the bar on quality and differentiation. If you're motivated by building, scaling and leaving a lasting mark on a high growth brand, this is your platform. Working cross functionally with Growth, Sales, Operations and Finance, you'll elevate our product into a true strategic advantage-building the structure, discipline and team needed to scale profitably and sustainably. This is a rare opportunity to lead the journey from the centre of the business, shaping where we compete, how we win and where we grow. About Macs Adventure We're a scaling adventure tour operator on a mission to be the leading global brand in self guided, active travel. Welcoming over 40,000 customers on walking and cycling trips to destinations around the world, we employ over 150 people across the UK, US and Germany who share our purpose to create by leading, advocating & enabling self guided, active travel as a positive force for people and planet. In November 2024, we proudly achieved B Corp certification, marking a significant milestone in our journey toward sustainable, values driven growth. Our Culture We're an ambitious, forward thinking business with a bold vision for the future, and our culture reflects these ambitions. We're an action oriented, fast paced organisation and we like to have fun along the way. We're looking for people who grow with Macs on our journey to be the world's leading adventure travel brand. Love the journey: a Macs trip is all about the journey, not the destination. We are all believers in Macs' unique brand of self guided, active travel and shout about it. As more travellers convert to the Macs Way, we accept our business will grow and change. We welcome new connections and embrace new opportunities. Take a different path: we're not different for difference's sake; but we won't succeed if we're just the same as everyone else. We devise creative solutions to problems, find new ways of doing things, and trust colleagues who are doing so too. We are brave and feel empowered to take the initiative. Tread thoughtfully: we are considerate, empathetic and try to put ourselves in our customers', suppliers' and each other's shoes. We support local and find ways of having less negative impact on the planet. We find ways of having positive impact on people and communities. We are fair, and we do the right thing. Go the extra mile: we know that creating a perfect involves going that bit further. We imagine the best feedback we can get and set out to earn it. We take ownership and accountability - it's yours, not someone else's, problem. We step up and help our teammates when we need to. What you'll do Define and lead the global product strategy and multi year roadmap, ensuring alignment with market needs, growth goals, and commercial performance. Own portfolio decisions across destinations, routes, and customer segments. Drive commercial performance including margin, yield and pricing input. Lead product lifecycle management: invest, optimise, pause or exit. Improve product quality, differentiation and speed of new launches. Build and lead a high performing product team with clear accountability. Partner cross functionally to align customer insight, pricing and delivery. Provide strategic input into market expansion and business planning. What you'll bring Extensive senior product and business leadership experience in travel, tour operating, or complex consumer portfolio businesses. Deep commercial expertise across margin, pricing, yield and performance management. Experience owning large scale product portfolios with P&L impact. Deep understanding of portfolio strategy and lifecycle management. Proven ability to lead and develop high performing teams. Strong analytical capability and data driven decision making. Executive presence with sound judgement and decision making. Experience modernising or scaling product functions. Background spanning product, pricing and operational realities. In addition, it would be a bonus if you Experience in active travel, specialist tours or tailor made/FIT travel. International or multi market portfolio exposure. The knowledge and skills we've listed represent "the perfect candidate". No one's perfect. If you love the sound of this opportunity please apply, we'd love to hear from you. You could belong here To deliver adventures for more than 40,000 customers we need to build a company that's reflective of their diversity. We're building an inclusive workplace that promotes and values difference, where everyone, from any background, can do their best work and be proud to belong. What we'll offer Annual leave: 33 days (35 days after 5 years' service) inclusive of 8 public holidays. Birthday booster: An extra day off on your birthday. Pension: We offer a contributory pension scheme. Discounts: you are eligible for great discounts on Macs Adventure trips. Travel insurance: We provide you and your spouse/partner/children with annual worldwide travel insurance. Flexible working: A flexible work culture - you'll be able to work from home as well as coming into our hub office in Glasgow 3 days per week. Getting together: Regular team, management and leadership meetings and retreats. Culture: An innovative, fast growth, international and solution focused culture, where we work hard to embed our values across the business. L&D: We support your self guided learning journey. Wellbeing: We support you in looking after your health and wellbeing so you can do your best work. Travel: Occasional international travel may be required. Impact: The opportunity to make a difference in people's lives and the planet.
6 Month Contract Hybrid - 2/3 days a week in the office. Are you a highly organised Executive Assistant who thrives in a fast-paced, data-driven environment? This is an opportunity to work closely with a COO at the heart of a growing financial services business, supporting both day-to-day operations and strategic initiatives. This isn't just a diary management role-you'll play a key part in reporting, transformation projects, and operational performance. The Role You'll act as a trusted partner to the COO, ensuring everything runs smoothly while contributing to wider operational success. Key responsibilities include: Full diary, travel, and expense management Preparing and maintaining high-quality reporting and presentations Working with Operations, Risk, and Finance teams to align reporting and performance tracking Supporting budget monitoring and operational performance insights Assisting with transformation and change initiatives across the business Coordinating actions from executive and committee meetings Supporting strategic operational projects and research Monitoring market and competitor activity, sharing key insights Providing additional support to senior leadership as needed Requirements Experience within banking or financial services A confident communicator who can simplify complex information Strong attention to detail with excellent diary management Highly organised, with the ability to prioritise effectively Comfortable working with financial data and reporting Strong stakeholder management skills across all levels Proactive, self-motivated, and adaptable Apply now or message me directly for more details!
Apr 23, 2026
Contractor
6 Month Contract Hybrid - 2/3 days a week in the office. Are you a highly organised Executive Assistant who thrives in a fast-paced, data-driven environment? This is an opportunity to work closely with a COO at the heart of a growing financial services business, supporting both day-to-day operations and strategic initiatives. This isn't just a diary management role-you'll play a key part in reporting, transformation projects, and operational performance. The Role You'll act as a trusted partner to the COO, ensuring everything runs smoothly while contributing to wider operational success. Key responsibilities include: Full diary, travel, and expense management Preparing and maintaining high-quality reporting and presentations Working with Operations, Risk, and Finance teams to align reporting and performance tracking Supporting budget monitoring and operational performance insights Assisting with transformation and change initiatives across the business Coordinating actions from executive and committee meetings Supporting strategic operational projects and research Monitoring market and competitor activity, sharing key insights Providing additional support to senior leadership as needed Requirements Experience within banking or financial services A confident communicator who can simplify complex information Strong attention to detail with excellent diary management Highly organised, with the ability to prioritise effectively Comfortable working with financial data and reporting Strong stakeholder management skills across all levels Proactive, self-motivated, and adaptable Apply now or message me directly for more details!
Location: Cambridge (CB25) Duration: Permanent Hours: 37.5 per week 8am - 4pm (Monday to Friday) Salary: Competitive Job Reference: 36072 Our client, a leading technology manufacturer based just north of Cambridge, is seeking a Legal and Compliance Officer to support its commercial, operational and governance activities. This is a broad, hands on role covering contracts, compliance, risk management and legal support across the business. You will work closely with senior management and cross functional teams to ensure robust legal and regulatory compliance. This role offers a broad exposure to commercial, compliance, employment and IP matters, strong professional development opportunities and the ability to influence legal and governance processes within a high tech environment. Responsibilities: - Contract Management: Drafting, reviewing and negotiating a variety of commercial agreements (supply, distribution, consultancy, NDAs, licensing etc.). Maintaining contract records and supporting commercial teams with risk assessments - Compliance: Leading internal compliance frameworks across data protection, export control, corporate governance and wider regulatory requirements. Developing policies, conducting audits and delivering staff training - Legal Risk and Advisory: Providing practical advice on legal and compliance matters, supporting dispute resolution, and promoting strong ethical practices across the organisation - HR and Employment Support: Advising on employment contracts, policies and employee relations matters - Intellectual Property: Assisting with the protection and administration of patents, trademarks and trade secrets, including liaison with external counsel - Corporate Governance: Supporting statutory compliance, maintaining company records and assisting with board documentation - Cross Functional Collaboration: Working with engineering, HR, finance, sales and procurement teams to provide clear and commercially focused legal guidance Requirements - 5+ years' experience in commercial law, compliance or regulatory roles, ideally within technology, engineering or manufacturing - Strong background in drafting and negotiating commercial contracts - Good knowledge of GDPR, compliance frameworks, export controls and risk management - Able to explain complex legal issues in a clear and practical way - Experience with IP, international partners or defence/advanced engineering is beneficial Please contact us as soon as possible for more details or apply below!
Apr 23, 2026
Full time
Location: Cambridge (CB25) Duration: Permanent Hours: 37.5 per week 8am - 4pm (Monday to Friday) Salary: Competitive Job Reference: 36072 Our client, a leading technology manufacturer based just north of Cambridge, is seeking a Legal and Compliance Officer to support its commercial, operational and governance activities. This is a broad, hands on role covering contracts, compliance, risk management and legal support across the business. You will work closely with senior management and cross functional teams to ensure robust legal and regulatory compliance. This role offers a broad exposure to commercial, compliance, employment and IP matters, strong professional development opportunities and the ability to influence legal and governance processes within a high tech environment. Responsibilities: - Contract Management: Drafting, reviewing and negotiating a variety of commercial agreements (supply, distribution, consultancy, NDAs, licensing etc.). Maintaining contract records and supporting commercial teams with risk assessments - Compliance: Leading internal compliance frameworks across data protection, export control, corporate governance and wider regulatory requirements. Developing policies, conducting audits and delivering staff training - Legal Risk and Advisory: Providing practical advice on legal and compliance matters, supporting dispute resolution, and promoting strong ethical practices across the organisation - HR and Employment Support: Advising on employment contracts, policies and employee relations matters - Intellectual Property: Assisting with the protection and administration of patents, trademarks and trade secrets, including liaison with external counsel - Corporate Governance: Supporting statutory compliance, maintaining company records and assisting with board documentation - Cross Functional Collaboration: Working with engineering, HR, finance, sales and procurement teams to provide clear and commercially focused legal guidance Requirements - 5+ years' experience in commercial law, compliance or regulatory roles, ideally within technology, engineering or manufacturing - Strong background in drafting and negotiating commercial contracts - Good knowledge of GDPR, compliance frameworks, export controls and risk management - Able to explain complex legal issues in a clear and practical way - Experience with IP, international partners or defence/advanced engineering is beneficial Please contact us as soon as possible for more details or apply below!
Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilising more than 46 trillion data points, sophisticated machine learning and AI models, Pattern optimises and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfilment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern's ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces-including Amazon, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit We are looking for an Ecommerce Director to join our European Team in London to support the scaling of the business by driving the performance of the brands we represent on Amazon and other Marketplaces. This is a commercial leadership role with Europe wide responsibilities. The role reports into the VP of Ecommerce and it will lead a team of both Senior eCommerce Managers and Senior Advertising Strategists. You will be responsible for the relationship and financial performance of the portfolio of global brands that your team manages. You will support and coach your team in defining and implementing the end to end growth and profitability plan for the portfolio of brands managed by your team by working cross functionally with Operations, Content, Advertising, Creative, Merchandising and Finance. You will also identify opportunities to increase efficiencies and best practices by leading cross functional projects to implement processes to scale the organisation in the EU. You are a strategic and commercial Leader who engages partners and internal stakeholders towards a common goal. You display a high level of emotional intelligence and have a track record of developing people to perform at their best. You have a growth mindset and can lead a team through the ambiguity of fast changing landscapes. Core responsibilities Drive revenue and profit growth for your portfolio of brands in the EU across marketplaces through a data driven approach. Define and execute against a clear end to end plan to achieve targets via promotional planning, seasonal phasing, NPD launches, advertising campaigns, SEO/content optimisation, CX and operational improvements. Director will manage both Senior eCommerce Managers and Senior Advertising Strategists to deliver core commercial objectives across brand and advertising. Proactively manage internal and external stakeholders to ensure that an efficient operation is delivered across the end to end value chain. Lead by example by getting into the details and relentlessly seeking out opportunities to drive sales and remove defects. Own the budgeting process and forward looking plan for your portfolio of brands to include sales, profit margins and investment levels. Build trust with your brand portfolio to deliver outstanding client satisfaction. Have a passion for continuous improvement by using tech to build and automate processes to scale the business at pace. What will I need to thrive in this role? Proven commercial leadership experience working within an ecommerce business, with prior marketplace experience preferable but not required. Demonstrated experience leading and developing teams to achieve business goals. Ability to provide clear direction, foster collaboration, manage performance, and support professional growth. Analytical and able to make sense of data and complexity. Can influence externally and internally to achieve common goals. Able to deal with ambiguity and to thrive in a fast paced, start up type environment by pivoting priorities. A proactive nature, problem and innovative solver. Excellent time management and organisation skills to prioritise workloads effectively. What is the hiring process? An initial phone interview with Pattern's talent acquisition team Focus Interview with our VP of Ecommerce (1 hour) Focus Interview with our Director (1 hour) Additional focus interview with Managing Director (1 hour) Top Grading with HR and Reference collection Offer How can I stand out as an applicant? Be clear, concise and specific when explaining a point (STAR model and answer first are the suggested frameworks). Be prepared to talk about professional accomplishments with specific data to quantify examples. Be ready to talk about how you can add value and be the best addition to the team. Focus on mentioning how you would make a difference at Pattern. Be prepared to talk about any side projects related to data and analytics. We are looking for individuals who are: Game Changers - A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern's processes and outcomes. Data Fanatics - A data fanatic is someone who recognises problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data. Partner Obsessed - An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner's expectations, and delivers results that exceed them, prioritises the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern. Team of Doers - Someone who is a part of a team of doers uplifts team members and recognises the specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners. Why should I work at Pattern? Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolve quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include: 28 days Holiday (increasing to 32 days with each year of service) Competitive salary and stock option available upon joining Hybrid working (3 days a week in the office Tues Thurs) Private Medical Insurance Enhanced Pension Scheme Enhanced Maternity and Paternity leave and pay Nursery Scheme Cycle to Work Scheme Work from Anywhere policy for up to 4 weeks a year Free breakfast and snacks in the office Regular company socials
Apr 23, 2026
Full time
Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilising more than 46 trillion data points, sophisticated machine learning and AI models, Pattern optimises and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfilment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern's ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces-including Amazon, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit We are looking for an Ecommerce Director to join our European Team in London to support the scaling of the business by driving the performance of the brands we represent on Amazon and other Marketplaces. This is a commercial leadership role with Europe wide responsibilities. The role reports into the VP of Ecommerce and it will lead a team of both Senior eCommerce Managers and Senior Advertising Strategists. You will be responsible for the relationship and financial performance of the portfolio of global brands that your team manages. You will support and coach your team in defining and implementing the end to end growth and profitability plan for the portfolio of brands managed by your team by working cross functionally with Operations, Content, Advertising, Creative, Merchandising and Finance. You will also identify opportunities to increase efficiencies and best practices by leading cross functional projects to implement processes to scale the organisation in the EU. You are a strategic and commercial Leader who engages partners and internal stakeholders towards a common goal. You display a high level of emotional intelligence and have a track record of developing people to perform at their best. You have a growth mindset and can lead a team through the ambiguity of fast changing landscapes. Core responsibilities Drive revenue and profit growth for your portfolio of brands in the EU across marketplaces through a data driven approach. Define and execute against a clear end to end plan to achieve targets via promotional planning, seasonal phasing, NPD launches, advertising campaigns, SEO/content optimisation, CX and operational improvements. Director will manage both Senior eCommerce Managers and Senior Advertising Strategists to deliver core commercial objectives across brand and advertising. Proactively manage internal and external stakeholders to ensure that an efficient operation is delivered across the end to end value chain. Lead by example by getting into the details and relentlessly seeking out opportunities to drive sales and remove defects. Own the budgeting process and forward looking plan for your portfolio of brands to include sales, profit margins and investment levels. Build trust with your brand portfolio to deliver outstanding client satisfaction. Have a passion for continuous improvement by using tech to build and automate processes to scale the business at pace. What will I need to thrive in this role? Proven commercial leadership experience working within an ecommerce business, with prior marketplace experience preferable but not required. Demonstrated experience leading and developing teams to achieve business goals. Ability to provide clear direction, foster collaboration, manage performance, and support professional growth. Analytical and able to make sense of data and complexity. Can influence externally and internally to achieve common goals. Able to deal with ambiguity and to thrive in a fast paced, start up type environment by pivoting priorities. A proactive nature, problem and innovative solver. Excellent time management and organisation skills to prioritise workloads effectively. What is the hiring process? An initial phone interview with Pattern's talent acquisition team Focus Interview with our VP of Ecommerce (1 hour) Focus Interview with our Director (1 hour) Additional focus interview with Managing Director (1 hour) Top Grading with HR and Reference collection Offer How can I stand out as an applicant? Be clear, concise and specific when explaining a point (STAR model and answer first are the suggested frameworks). Be prepared to talk about professional accomplishments with specific data to quantify examples. Be ready to talk about how you can add value and be the best addition to the team. Focus on mentioning how you would make a difference at Pattern. Be prepared to talk about any side projects related to data and analytics. We are looking for individuals who are: Game Changers - A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern's processes and outcomes. Data Fanatics - A data fanatic is someone who recognises problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data. Partner Obsessed - An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner's expectations, and delivers results that exceed them, prioritises the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern. Team of Doers - Someone who is a part of a team of doers uplifts team members and recognises the specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners. Why should I work at Pattern? Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolve quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include: 28 days Holiday (increasing to 32 days with each year of service) Competitive salary and stock option available upon joining Hybrid working (3 days a week in the office Tues Thurs) Private Medical Insurance Enhanced Pension Scheme Enhanced Maternity and Paternity leave and pay Nursery Scheme Cycle to Work Scheme Work from Anywhere policy for up to 4 weeks a year Free breakfast and snacks in the office Regular company socials
