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Employee Relations Advisor Location: London Hybrid working (2 days per week in the office) Contract: Permanent Salary: £22-24 per hour via umbrella company Make a real impact through brilliant people management Goodman Masson are excited to be recruiting an Employee Relations Advisor to join a busy, values-led organisation delivering a high-quality, proactive HR service. This is a fantastic opportunity for an experienced HR professional who thrives in a fast-paced, customer-focused environment and is passionate about enabling managers to get the very best from their people. You ll be joining a large and very supportive ER Advisor Team of around 15 and partner closely with managers across the business, providing expert, pragmatic advice that drives performance, builds capability and minimises employee relations risk. What you ll be doing As an Employee Relations Advisor, you ll play a pivotal role in delivering an effective and responsive HR service. Your key responsibilities will include: Partnering with managers to improve people management capability and confidence Providing expert advice and coaching on employee relations matters, including absence, performance, wellbeing and employee engagement Managing disciplinary and grievance cases independently , ensuring fair, consistent and legally compliant outcomes Supporting organisational change projects, including restructures, consultations and redundancy processes, in line with policy and employment law Building strong, trusted relationships with stakeholders across the organisation to deliver practical, customer-focused HR solutions Working closely with HR Business Partners, Recruitment teams and external providers to deliver joined-up people solutions Ensuring HR policies are up to date, legally compliant and consistently applied Maintaining accurate HR records and systems (including iTrent) and supporting KPI reporting Identifying risks and gaps in ER processes and proactively recommending improvements Supporting establishment budget management within relevant business areas What we re looking for We re looking for a confident, credible HR professional who enjoys working collaboratively and isn t afraid to take ownership. You ll bring: CIPD qualification (or equivalent relevant experience) Strong technical knowledge across employee relations and employment law Proven experience managing disciplinary and grievance cases independently (essential) Housing Association experience highly desirable Public Sector experience highly desirable Exposure to complex ER casework (desirable but not essential) Demonstrable experience influencing and advising senior managers Excellent written and verbal communication skills Strong organisational and project management skills, with the ability to multitask and meet deadlines A proactive, solutions-focused approach and commitment to continuous improvement High levels of IT literacy, including advanced use of HR systems and MS Office Coaching qualification (desirable) The organisation is looking for the successful candidate to start ASAP but are happy to wait up for a month notice period for the right candidate. If you re interested, please send your CV highlighting the relevant experience in bullet points under each of your previous roles (not just in your profile summary). Please then email your updated CV to as soon as possible to maximise your chance of being shortlisted for interview .

The Customer Service Advisor role in the business services industry involves providing excellent support to clients by handling inquiries and resolving issues efficiently. Based in Arundel, this permanent position offers an opportunity to work in a fast-paced environment, ensuring a high standard of customer satisfaction. Client Details The employer is a small-sized business operating within the business services industry. Known for its professional approach, the company focuses on delivering top-notch service solutions to its clients. This is a great opportunity for those looking to grow their career in a supportive and focused environment. Description Respond to customer inquiries via phone, email, and other communication channels promptly and professionally. Resolve customer issues effectively while maintaining a high level of satisfaction. Maintain accurate records of customer interactions and transactions in the system. Provide product and service information to customers as required. Collaborate with internal teams to ensure timely resolution of customer concerns. Identify and escalate complex issues to the appropriate department or personnel. Assist in improving customer service procedures and processes where necessary. Contribute to achieving team and company targets within the business services sector. Profile A successful Customer Service Advisor should have: A strong ability to communicate clearly and professionally with customers and colleagues. Prior experience in a customer service or support role within the business services industry. Proficiency in using customer relationship management (CRM) systems and Microsoft Office applications. Strong problem-solving skills and a proactive approach to resolving issues. A customer-focused mindset with the ability to handle challenging situations calmly. Job Offer A competitive salary ranging from 28,000 to 30,000 per annum. A permanent role within a reputable business services company in Arundel. Opportunities for career progression and professional development. A supportive and collaborative working environment. Standard holiday leave and additional benefits. If you are passionate about customer service and looking for your next challenge in Arundel, we encourage you to apply for this exciting Customer Service Advisor position today!

Client Manager job in Cambridge with a fast-growing firm Hays are seeking an experienced Manager who is either looking to specialise or progress further within the thriving medical and healthcare sector? Our client, a top tier national firm with a strong regional presence, is expanding their specialist Medical Accounting team and seeking a talented Manager to join their Cambridge office.This is a fantastic opportunity to step into a senior role within a highly respected practice, working with an established portfolio of medical and healthcare clients while leading and developing a growing team. The Opportunity As a Manager within the Medical Accounting team, you will: Manage a portfolio of medical and healthcare clients, including GP practices, consultants, and healthcare providersOversee your team's client portfolios, ensuring high quality delivery and effective workflow planningDrive revenue, profitability, and service excellence across your portfolioBuild strong, long lasting relationships with medical professionals and practice managersSupport, mentor, and develop junior team membersDeliver specialist accounting, tax, and advisory services tailored to the healthcare sectorWork closely with senior leadership on complex technical matters and business development opportunities ResponsibilitiesLead the delivery of accounting, tax, and advisory services to a diverse medical client baseUse workflow management tools to plan and manage workloads across your teamAct as a key point of contact for clients, ensuring exceptional service and minimal partner escalationIdentify opportunities to add value and introduce additional servicesEnsure all work is compliant, commercially focused, and delivered to a high standardWork both autonomously and collaboratively within a supportive, specialist team The successful candidate ACA / ACCA / CA qualified (or equivalent)Proven experience managing a client portfolio within an accountancy practiceExperience working with medical or healthcare clients, or a strong interest in developing this nicheConfident team leader with experience coaching and developing junior staffStrong communication skills and the ability to build trusted client relationships What's in It for YouHybrid & flexible workingGenerous benefits packageBirthday leaveProfessional subscription supportClear progression opportunities within a growing specialist teamA supportive, people focused culture within a leading national firmIf you're an experienced practice professional looking to take the next step in a specialist and rewarding area of accountancy, please contact Cara Whyte at Hays or apply on line What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

Full time : Permanent Address: The Strand, Swansea, SA1 2AB What's in it for you • Competitive Salary: Starting at £26,116, rising to £26,738 after 8 months, plus an uncapped monthly commission scheme • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalised maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognised and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Swansea Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance. This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.

The Customer Service Advisor will play a key role in delivering exceptional service to clients within the business services industry. This permanent role offers an exciting opportunity to address customer needs and provide effective solutions. Client Details The hiring organisation is a well-established, medium-sized company operating within the business services sector. They are known for their professional approach and focus on providing tailored solutions to their clients. Description Respond to customer enquiries promptly and professionally through various communication channels. Provide accurate information about products and services, ensuring customer satisfaction. Resolve customer issues efficiently and escalate complex cases when necessary. Maintain detailed records of customer interactions within the system. Collaborate with internal teams to ensure seamless service delivery. Identify opportunities for service improvement and share feedback with the management team. Support team members in achieving departmental targets and goals. Stay updated on company policies, services, and industry trends to better assist customers. Profile A successful Customer Service Advisor should have: A strong background in customer service within the business services industry. Excellent communication and interpersonal skills. Proficiency in using customer relationship management (CRM) systems. A proactive approach to problem-solving and meeting customer needs. The ability to work effectively both independently and as part of a team. Strong organisational and time management skills. A commitment to delivering high-quality service and exceeding customer expectations. Job Offer A competitive salary ranging from 25,200 to 30,800. Comprehensive benefits package tailored to your needs. Supportive and professional work environment in the business services sector. Opportunities for career growth and development within the organisation. Permanent role with stability and room for progression. If you are passionate about delivering exceptional customer service and are eager to make a positive impact, this Customer Service Advisor role is an excellent opportunity. Apply today to join a thriving team!

OUTSIDE IR35 CONTRACT Duration - 9-12 Months ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a Lead Technical Specialist RF Engineer on a contract basis. Key Responsibilities Act as a technical advisor throughout the sales cycle, supporting customer engagement and delivering solution designs, bills of materials, and technical documentation Partner with business leaders and sales teams to support strategy execution through technical guidance, coaching and mentorship Collaborate with internal technical resource teams to efficiently deliver project outcomes and improve turnaround times Maintain current knowledge of system architectures and emerging technologies to provide relevant, customer-focused solutions Build and manage relationships with technology partners and vendors to support solution development and market positioning Deliver technical presentations, training sessions, and participate in customer engagements, workshops, and industry events Key Skills Strong expertise in technical solution design, system architecture, and end-to-end implementation across complex environments Advanced experience using design and modelling tools such as Visio, AutoCAD (2D), iBwave, JVSG, or similar platforms Experience with RF/DAS design principles and wireless infrastructure planning Hands-on knowledge of DAS testing and troubleshooting tools, including spectrum analysers, CW testing, PIM testing and related RF test equipment Proficiency in site survey and mapping tools such as Google Earth and related planning applications Experience with technical documentation and design software including Adobe Acrobat and similar tools Familiarity with industry-specific engineering workflows and multi-site solution deployment Ability to translate complex technical concepts into clear, customer-facing solutions and presentations Strong communication and presentation skills with confidence in client-facing technical environments Experience working collaboratively across sales, engineering, vendor and delivery teams Strong analytical and problem-solving capabilities with attention to detail in design accuracy and documentation quality Ability to quickly adapt to new technologies, platforms, and industry developments Experience working within vendor-led technology ecosystems and partner-led solution frameworks Qualifications Degree or equivalent experience in a technical, engineering, telecommunications, or related discipline Significant experience in technical design, implementation, commissioning or field engineering roles Strong background in RF, wireless, DAS or related communications infrastructure environments Proven experience in advanced design platforms such as iBwave (including Level 3 certification or equivalent expertise) Experience designing and delivering solutions using tools such as Visio, AutoCAD 2D, JVSG, or equivalent Familiarity with Motorola LMR systems, including MOTOTRBO IP Site Connect and Capacity Plus design principles Experience working with enterprise or carrier-grade communications systems and multi-site deployments Strong understanding of end-to-end project delivery within complex technical environments Industry certifications aligned to specialist technical discipline (e.g., RF design, wireless engineering, or structured cabling) Experience supporting vendor technologies and acting as a technical liaison with manufacturers or technology partners Willingness to undertake continued professional development and maintain relevant industry certifications Further Job details available upon request. ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.

HR Advisor Location: Lincolnshire Hours: Full-time, Monday to Friday Salary: 35k - 36k DOE About the Company Prestige Recruitment Specialists are working in partnership with a well-established and fast-paced FMCG business based in Hull. Our client operates within a high-volume manufacturing environment and is committed to maintaining high standards across people, performance, and compliance. They are now looking to appoint an experienced HR Advisor to support their growing team and play a key role in delivering a proactive and professional HR service across the site. The Role This is a varied and hands-on HR position, supporting the full employee lifecycle within a busy FMCG environment. You will work closely with managers across the business, providing both operational and administrative HR support while ensuring compliance and best practice at all times. Key Responsibilities Manage the full recruitment process including advertising roles, liaising with agencies, and coordinating interviews Support onboarding processes including contracts, inductions, and compliance checks (RTW, training, employee records) Manage leaver processes including documentation and exit interviews Prepare employee documentation including probation reviews, salary changes, and promotions Maintain accurate HR records and personnel files Submit payroll information on a weekly and monthly basis Provide guidance and support to managers on employee relations matters including disciplinaries, grievances, and performance management Track and report on HR KPIs including absence, turnover, and performance Support staff engagement initiatives and site culture activities Ensure compliance with employment law, company policies, and FMCG standards Build strong relationships across all levels of the business About You Previous experience within a generalist HR role, ideally within FMCG, manufacturing, or a fast-paced environment Strong employee relations experience Excellent communication and organisational skills Able to manage a busy and varied workload independently Proactive, resilient, and confident in supporting managers Strong attention to detail CIPD Level 5 (or working towards) preferred If you're an organised and customer-focused administrator who enjoys working in a fast-paced environment and building strong relationships with customers and suppliers, we'd love to hear from you.

We are currently recruiting an exciting opportunity for a Senior Internal Auditor to join our highly regarded Group Internal Audit team. This is an exciting opportunity to work within a dynamic FTSE 250 financial services group, which includes UK-regulated investment and life insurance subsidiaries and a regulated life insurance entity in the Isle of Man. The Group Internal Audit function is recognised for its pragmatic, collaborative approach to continuous improvement and was awarded Outstanding Financial Services Team of the Year in 2024 by the Chartered Institute of Internal Auditors. The Role As a Senior Internal Auditor, you will be responsible for independently leading and delivering full end to end internal audit and advisory engagements in accordance with internal audit standards/ practices and methodology. Drawing on your knowledge and experience, you will identify key risks, develop and scope robust test plans (including use of data analytics), and prepare audit reports that present information in a clear, concise and compelling way. You will also take personal responsibility to be proactively involved in leading stakeholder management meetings and will have plenty of opportunities to support the internal audit management team with wider activity (e.g. preparation of Audit and Risk Committee or Executive Committee packs and innovating audit practices). Being a member of a small high calibre team facilitates continuous learning and development to unlock your potential whilst making your working day fulfilling and enjoyable. Responsibilities include Leading internal audits with resilience and enthusiasm as assigned in the Group Internal Audit Plan that will encompass reviews covering, but not limited to, business operational processes, key customer journeys, regulatory compliance, capital adequacy, governance, risk and IT. With minimal or little supervision preparing audit scopes and performing audit testing in accordance with professional standards and the Group Internal Audit methodology. Drafting audit reports with minimal re-work required that are concise, compelling and clear, in turn highlighting key findings to the Audit and Risk Committees, the Board, and senior management. Leading meetings with senior management to validate audit findings, and to develop, in partnership with the business, pragmatic and commercially sound audit recommendations which mitigate the identified risks. This includes being able to reach an agreement with the business over audit findings and having the capability to challenge management assertions. Being readily available to support, mentor or line manage any guest auditors (secondees) in the team. Being available to support the Group Internal Audit management team with non-internal audit engagement related activity. Proactively enhancing the profile of Group Internal Audit by building strong working relationships with senior managers of the Group. Understanding the current and developing regulatory and legislative rules and guidance which affect the Group and implementing these learnings into internal audit engagements or the internal audit plan. Person Specification We are looking for candidates with experience in an internal auditor role (2 5 years post qualification experience), ideally within the financial services industry. Knowledge of the Wealth Management or Life Insurance sector would be beneficial, but not a prerequisite. Candidates from external auditor roles must have applied knowledge and expertise in the use of risk-based audit methodologies, techniques and practices. You must hold the CIA, ACA or equivalent professional qualification. Advanced Excel experience is essential and capability of data analytics would be desirable. We offer a competitive remuneration package, including company discretionary bonus, excellent pension contributions, an attractive staff share scheme, BUPA health insurance, buying and selling of annual leave and sponsorship of relevant professional qualifications. The role is based in our central London office, working a minimum of two days a week in the office and three days a week from home. About Us IntegraFin Holdings plc, is listed on the London Stock Exchange and is constituent of the FTSE 250 index. Established in 2000, today we have over £77.2 billion of funds under direction on behalf of over 249,000 investor clients (as at December 2025). The IHP Group exists to make financial planning easier for clients and advisers through the provision of financial adviser software and personal service. Transact is a part of the IHP Group which also includes Time4Advice. Transact is a leading UK investment wrap platform for financial advisers and their clients. Our culture is collaborative, inclusive and open-minded. We work hard to continually challenge the way we do things to maintain our market leading status. As a customer-centric and client focused business, we put our clients, like Mrs Miggins, at the heart of everything we do. Our platform enables clients and their advisers to manage their financial portfolio in one single online place, and is supported by unrivalled personal service. Our goal is to make all aspects of portfolio management as easy and efficient as possible for everyone involved, through the features we develop, our integrations with other systems, and the support we provide. Our purpose: We enable the Miggins family and their adviser to hold their investments on a single platform across wrappers. We provide custody, tax wrapping, trading and reporting. Our strategy: We make financial planning easier for advisers by delivering great s

Account Executive - Co. Armagh, Northern Ireland Salary: 25,000 - 30,000 (increases after training) + excellent benefits + full training + free on-site parking Benefits: 21 days annual leave (rising to 25 after 5 years) + 11 statutory bank holidays Pension Scheme with employer contributions Personal Health Plan Staff Uniform Free parking Monday-Friday on-site 9-5 (flexibility offered, but not hybrid) About the Company Join an established financial services firm where your personality, passion and potential truly matter. With a supportive culture, clear progression opportunities, and a friendly team environment, it's a place where you can build a long-term career in financial services. Key Responsibilities: About the role As the Account Executive you will manage and develop relationships with Commercial clients. The role involves managing renewals, identifying growth opportunities and delivering high-quality insurance advice across a varied portfolio of risks. Ideally, you'll have already worked in a similar role and so will be no stranger to applying a flexible, people-orientated approach to everything you do. Above all, you'll relish the challenge of being part of a truly customer-focused, ambitious team. In return, you can expect full training in a friendly and supportive environment. Commercial insurance experience is highly desirable. Key Responsibilities Manage and develop your own portfolio of clients Proactively identify and convert new business opportunities Handle renewals, mid-term adjustments and client enquiries, ensuring excellent customer outcomes. Build trusted, long-term relationships with key decision-makers Cross-sell the full range of products, including Financial Services and Risk Management Services Work with underwriters to secure appropriate cover and terms Maintain accurate and compliant client records using CRM systems Contribute to the Agency's growth, retention and reputation within the local business community About you Experience in insurance, financial services or a client-facing advisory role Commercial insurance experience highly desirable Strong communication and relationship-building skills Organised, proactive and comfortable managing your own workload Good IT skills and attention to detail Positive, proactive, and organised with strong time management skills Tech-savvy with confident MS Office skills Full UK driving licence and access to your own vehicle Desirable: Degree-qualified or working towards insurance qualifications (e.g., CII) HOW TO APPLY: If you have the skills and experience to excel in this role, please apply here OR send your CV to: (url removed) OR call (phone number removed) Ref: INDSR

Experienced Commercial Parts Manager Opportunity at Reputable Automotive Dealership in Cambridge Our client, a reputable family-run automotive business in Cambridge, is currently seeking an experienced Commercial Parts Manager to oversee their busy parts department. This is an excellent opportunity for a skilled professional to join a well-established dealership that values its team members and provides long-term career growth. The successful candidate will have the chance to lead a dedicated team, optimise stock management, and enhance customer satisfaction in a supportive working environment. Benefits: Competitive salary of 40,000 per annum, with achievable On-Target Earnings of approximately 48,000 Company vehicle included Working hours Monday to Friday, 8 am to 5 pm, with no weekend work Long-term career development opportunities within a reputable organisation Employee discount scheme Free onsite parking Duties: Oversee and manage the parts department to ensure high levels of customer service and satisfaction Maintain accurate stock levels, carrying out efficient ordering to meet workshop and sales demands Build and sustain strong relationships with suppliers to ensure smooth procurement and timely delivery Assist in developing pricing strategies and promotional activities to maximise parts sales Control inventory levels effectively, managing stock rotations and minimising obsolescence Support the wider workshop and sales teams with expert parts knowledge and advice Implement and monitor stock rotation procedures to ensure optimum stock utilisation Lead and motivate the parts team to achieve departmental targets and uphold excellent service standards Requirements: Proven experience as a Parts Manager, Assistant Parts Manager, or Parts Advisor within the motor trade industry Strong leadership and team management skills Organisational and communication skills of a high standard Good knowledge of automotive parts inventory systems Proactive approach focused on delivering excellent customer service Ability to work effectively in a fast-paced operational environment If you are ready to advance your career as a Commercial Parts Manager and are interested in this opportunity, we would love to hear from you. Contact Danielle Axtell-Carty, Automotive Recruitment Specialist at Perfect Placement covering Cambridge and Cambridgeshire, today to discover more about this fantastic opportunity. Our team of Automotive Recruitment Consultants all share a passion for placing skilled professionals in the best roles within the industry. If you are looking to improve your career prospects and want to hear about more motor trade jobs in your local area, please contact us today.

Excellent opportunity for an experienced Parts Advisor to join a well-established company based in Heywood Salary: From £30,000.00 per year Job Type: Full Time Permanent Location : Heywood, OL10 Benefits: Company pension, free parking Imagine working for an accident repair group that puts its people and invests in their development first. Other benefits working for the group includes; A company with true family values Christmas leave with your family every year A company that actually lives up to their word "we put our people first" Responsibilities : Identify and source vehicle parts accurately using manufacturer and supplier systems Order, receive, check, and store incoming parts deliveries Monitor stock levels and maintain accurate records Liaise with technicians to ensure parts are available when needed Maintain strong relationships with suppliers and internal teams Uphold our high standards of service and professionalism Collaborate with team members to meet repair deadlines Provide excellent customer service by addressing customer concerns and questions Qualifications: Previous experience as a Parts Advisor or in a similar automotive role desirable but not necessary Strong organisational skills Good IT skills and ability to learn new systems Excellent communication and teamwork abilities A proactive approach to problem-solving and stock management Excellent problem-solving skills and attention to detail Customer service-oriented with good communication skills Please note that this job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, qualifications, or benefits. The employer reserves the right to modify the job description as needed. If you have the relevant skills attributes to fulfil this role then please apply now for immediate consideration. The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.

Senior HR Business Partner - Corporate functions Location: London (Hybrid working 3 days in the office) Salary: £70-80k + corporate benefits + car allowance + great career opportunities The Senior HR Business Partner serves as a strategic HR leader and business partner for a market leading global organisation across several critical functions of their Corporate entity, inclusive of multiple business support functions that also provide executive leadership for the enterprise. Within this organisation, you can see how the businesses behind the Company s powerful brands come together to create an innovative, far-reaching and admired organisation in the world. As leader of Corporate HR, you will work with world-class leaders driving the strategies that keep business at the leading edge of their sector. The right candidate for this role will demonstrate a combination of strong business acumen and impressive Human Resource functional knowledge to guide the development of HR strategies that are required to support the success of their assigned client business groups. This position requires an individual who can act as a senior consultant to the business, build and execute a strong integrated HR strategy, as well as manage and develop the teams that support each client s unique business needs, culture, and objectives. This leader must cultivate an inclusive culture where there is diversity of thought to drive innovative ideas and where team members can demonstrate their best abilities and deliver meaningful results. You will also contribute to the continuous improvement of the Corporate function and work in collaboration with other Corporate HR executives to build a world-class HR organisation with strong employee engagement. As part of the HR team, this role requires an experienced perspective based on business and organisational transformation, active collaboration, agility, technical excellence, and the ability to successfully partner with and advise senior business leaders and functional HR leads. The role: This role will be responsible for enterprise, cross-segment, and Corporate specific initiatives that involve significant complexity and require deep HRBP and Organisational Transformation experience including the ability to consult, coach, and influence senior executives, lead complex business initiatives, and collaboratively partner at all levels to: Identify and evaluate gaps between current and future performance to develop business-focused solutions that sustainably improve enterprise-wide effectiveness Develop strategies for optimising people, processes, systems, and culture to accelerate business performance Responsible for delivering the annual People cycle Shape and deliver the annual People plan Responsible for organisational design, structural changes and role creation Responsible for escalated ER cases Lead the Executive Hiring strategy and delivery Collaborate with L&D to design and deliver learning and development solutions for managers and future leaders Design and implement change and transition strategies to enable business growth Partner with Corporate executives to drive business results by actively engaging in the development and execution of business strategies, across multiple functional areas, by defining and aligning integrated HR strategies. Identify risks and opportunities across client organisations through predictive modelling tools (e.g. metrics and analytics) that capture organisational trends and future events Assess organisational performance systemically, defining talent gaps and proposing HR solutions that support client business objectives Facilitate the development of business strategies to build organisational focus, efficiency, speed, and business results Serve as a strategic business advisor to senior leadership team on key organisational and management issues In partnership with the Corporate DEI team, develop and integrate diversity and inclusion strategies into business plans to ensure an inclusive approach to employees, customers, consumers and partners Create and execute a lifecycle approach to talent management focused on forecasting, staffing, on-boarding, development, performance management, career / succession planning, talent movement and retention to fuel current and future business growth Lead organisation design activities to streamline and implement new organisation structures, roles and/or processes that create speed and efficiency and support rapidly shifting business demands Develop and implement change management strategies to support critical evolution of the business and achieve desired business results that are sustainable over time Coach business leaders on employee communication, development and performance management strategies and tactics to promote engagement and a culture of continuous growth and development Design, implement and align an effective and efficient HRBP team to successfully support current and future business strategies. Lead change management activities and provide strong leadership to the HRBP team by encouraging diversity of thought, focusing on employee development and performance, and ensuring teams continually acquire new skills and capabilities. Lead and continuously develop a successful HRBP team, that is positioned as credible, proactive, and trusted thought partners through building relationships and delivering results Ensure the ongoing development of HR staff capabilities and individual talent management Responsible for ensuring HRBP teams can competently deliver core services Develop collaborative partnerships with HR and functional partners. Develop partnerships with HR functional teams (e.g., Compensation, Learning, DEI, Talent Acquisition) to deliver integrated solutions to HR-related needs Proactively integrate HR functional partners into client strategies and projects, providing critical coaching and context to enable partners to make effective contributions Maintain collaborative relationships with other business segment HR partners to share and leverage best practices Develop a high performing HR culture where team members can demonstrate their best abilities Identify and adopt the creation and utilisation of relevant tools and best practices The person: • Degree educated from a russell group university • CIPD Level 7 • Progressive HR generalist, partnering or related experience, ideally as a senior HR executive for a multi-functional, multi-line-of-business organisation (FMCG or retail or hospitality or travel) in a corporate function • Leading and developing talented HR team • Experience delivering the annual people cycle • Experience of delivering escalated ER cases • Proven ability to proactively translate changing business objectives to effective HR strategies • Evidenced commitment to continuous professional development • Strong understanding of leadership capability, behaviours and succession planning • Influential communicator used to working with Senior Leaders in Corporate functions • Relevant experience driving complex org design, talent and change strategies to effectively align the organisation and talent to deliver on new business objectives • Demonstrated ability to independently develop, drive and contribute to overall strategy and business plans in a rapidly developing/changing environment • Strong knowledge and experience with HR Business Partner (generalist), Talent Acquisition/Planning, Learning and Development, Employee Relations, Organisational Development, Change Management, and Diversity & Inclusion functions • Demonstrated ability to develop, monitor and respond to HR and company metrics • Models excellent judgment and demonstrates the courage to take smart risks that improve business performance • Highly collaborative, and builds strong, trusting relationships in order to align various stakeholders and to influence decision-makers to think strategically and critically and to drive positive transformational change throughout the organisation • Possesses a high degree of emotional intelligence, empathy, intellectual energy, outstanding interpersonal, conflict-resolution, coaching and listening skills • Strong knowledge of employment law required To apply for this career defining role please email your CV

Customer Service Administrator 28,000 to 30,000 per annum, Permanent, Full-time 40 hours per week Monday to Friday, BS15 Kingswood Bristol, Pension, Bonus, Free Lunch, Parking and Holidays A leading manufacturing business who are currently seeking a customer service administrator to join an expanding business. Established business of 40 years, offering stability and future progressive opportunities that will see you develop. Working within a team of 3, having close working relationships with further departments, this customer service administrator opportunity will see you : Deliver a consistently high standard of customer service across all channels, ensuring every interaction reflects professionalism and care. Handle customer enquiries, complaints, and requests via inbound and outbound calls and emails through the CRM, taking ownership to resolve issues efficiently at first contact whenever possible. Accurately process customer orders, returns, and maintain records through our ERP, ensuring data integrity across all systems. Pro actively identify and report compliance and operational issues to maintain service standards. Consistently achieve KPIs for FRT, FCR, and NPS, ensuring high-quality and efficient customer service." Collaborate effectively with colleagues and cross-functional teams to ensure seamless service delivery. Manage workload effectively, prioritising tasks to meet deadlines and service level agreements. Continuously develop product and service knowledge to provide accurate and informed support. Identify opportunities to improve processes, customer journeys, and service outcomes. The successful customer service administrator will have a need to hold : Excellent communication skills being able to work as part of a team and have the ability to take ownership over your own work load Problem solving skills Have a 'can-do' attitude Customer services excellence focused Holding ERP and CRM systems user experience This customer service administrator role would be the ideal role for someone who has worked as a customer services advisor, customer services representative or within a customer services focused role. Ideally, you would hold experience from within a manufacturing or supplier based environment within a similar customer focused role. This is an exciting opportunity to join a team orientated business with continued drive to further grow. Working as a the customer service administrator, you will gain the opportunity to feel valued for your contributions to the business which will also bring you further rewards to you and your colleagues. Benefits include : Fantastic salary of 28,000 to 30,000 per annum Full time working hours of 08:00am to 17:00pm Monday to Thursday, 08:00am to 16:30pm Friday Early Friday Finishes 1 hours break each day Free Lunch, daily Profit Share Bonus 23 days Holiday plus Bank Holidays On site Parking with free electric car charging No bank holidays, No weekends Modern office Environment Apply for your immediate consideration or call for further information on (phone number removed) or (phone number removed). You can also apply directly to (url removed) Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy. Thanks for your application. Due to the high level of responses we are currently receiving, whilst we endeavour to contact everyone, sometimes we are unable to. If you have not heard from us within 10 working days of making your application, please assume that you have been unsuccessful on this occasion.

We're currently hiring Customer Service Advisors for our central team based in East Leake, near Loughborough. We want our customers to be as valued and appreciated as our colleagues are (we're a Top Global Employer don't you know) so we're looking for people who can bring their personality and experience to the role and be a great ambassador for our business. As the Customer Service Advisor, you are the heartbeat of our business and unite us with our customers, you bring our products to life and create solutions by putting yourself in the customer's shoes and investing time to know their business. SGIS are part of Saint-Gobain UK & Ireland and create high performance drylining and insulation solutions that take care of people and the planet We can offer a flexible hybrid working model on successful completion of training. We are an accessible office and have some fantastic facilities including a subsidised restaurant, free car-parking, excellent public service links, a faith room, and a whole host of benefits including access to private healthcare, and wellbeing services amongst others. What we're looking for: We are looking for people people who are happy to go the extra mile for our customers. Experience is great, but its not everything - if you have the right attitudes and values we can always teach you the know-how. We're looking for: Great communication and effective listening The initiative to think of creative solutions You'll be able to use systems and technology and be able to pick up new software Good attention to detail Able to prioritise tasks and get to the most important bits first Identify the changing needs of the business and our customers What you'll be doing: You will be speaking to our customers via phone and email to assess their needs, giving guidance to assure they get the right product for their project when they need it. You will be using our systems to process orders, check details, update deliveries and weights, and other variables that could affect the service, keeping the customer informed along the way. As you get to grips with the role you will be able to specialise in other areas such as bespoke, exports or account management where you will further develop your knowledge. We'll provide learning and development along the way to set you up for success and help you to be the best you can be. Reply to customer enquiries, process orders and contact customers across multiple businesses using a variety of communication methods. Check the accuracy of orders to minimise the number of credits and customer issues/complaints. Contribute to a continuous improvement culture, identifying opportunities and generating ideas to improve our service. Gather customer insight through the strong relationships you build Are SGIS and Saint-Gobain inclusive employers? Saint-Gobain is a worldwide leader in light and sustainable construction, following our purpose of 'Making the World a Better Home'. We play a part in improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world. We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us. And what about flexibility? The world of work is changing. At Saint-Gobain, we're always open to new ways of working as we know everyone's circumstances are different. Our standard working hours are 08:00 - 17:00, Monday to Friday , but we're open to flexible working arrangements - whether that's adjusted hours or job-sharing. Let's talk about what works for you. If you match our criteria, we will be in touch to discuss your experience and more about you as a person. We can't wait to start our journey with you!

Customer Advisor (Contact Centre) Maidenhead Hybrid - 4 Days in the office Up to 35,000 + bonus (OTE 55,000) We're looking for a driven, personable Customer Advisor who's passionate about delivering exceptional, customer-first service while achieving commercial results. This is a rewarding opportunity for a commercially minded individual who thrives in a sales environment and genuinely enjoys supporting customers through challenging situations. You'll work towards ambitious targets, but never at the expense of outstanding service. If you have strong people skills, commercial awareness, and the initiative to make a real difference, we'd love to hear from you. What you'll be doing: Guiding customers clearly and confidently through policies and procedures Building strong rapport and trust, helping customers navigate difficult circumstances with care and empathy Working closely with internal teams to deliver tailored solutions and ensure excellent customer outcomes Driving performance by working cross-functionally to meet and exceed KPIs Ensuring all compliance requirements and internal standards are consistently met Promoting ethical, customer-first sales behaviours Leading by example, motivating and energising colleagues to deliver excellence About you: Proven experience in a sales-driven environment Self-motivated and confident working independently Strong communication, influencing, and relationship-building skills Comfortable working within a compliance-driven setting Adaptable, resilient, and confident in times of change Experience coaching or supporting others is a plus What's in it for you: Competitive base salary Generous performance-related bonus (OTE 55,000) Life assurance Hybrid working Fantastic company culture A wide range of additional company benefits This is a fantastic opportunity for a motivated Customer Advisor to make a genuine positive impact in a high-performing team. The role is ideal for candidates with experience in sales, telecoms, insurance, or retail financial services . If you're ready for your next challenge and want a role where customers truly come first, we'd love to hear from you. BH35375

Customer Relations Advisor Temporary - ongoing with potential to go permanent Do you see yourself as a problem solver? Are you someone who likes to get to the bottom of an issue? Can you make decisions based on facts and findings? Our client is expanding their internal customer relations department further, and whilst it's quite telephone based, this is NOT a call centre environment. If you feel you have the above qualities and want to join an internal customer relations team, we'd love to see a copy of your cv. Main duties will include: Communicating with the client's business partners over the phone, following through on and investigating complaints raised by previous and existing customers. Liaising with your colleagues who organise release of information within the current Data Protection guidelines. Considering possible regulatory breaches or operational incidents which could affect the business or customer. Logging details and updating information on the inhouse systems as they arise for others in the team to review if needed. Recording findings and answering questions raised over the phone as well as email and on-line chat. Keeping an eye out for patterns / trends that might arise and raise awareness to the management team for further investigation. Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. KW15487

Are you ready to take your career to new heights? This exciting opportunity as a Customer Services Advisor offers you the chance to work in a dynamic and fast-paced environment within the logistics and freight industry. If you thrive on providing exceptional service, building strong relationships, and delivering results, this role could be the perfect next step for you. Join a company that values dedication, fosters growth, and provides the chance to work on diverse and rewarding challenges every day. What You Will Do: - Liaise with customers and suppliers to ensure their expectations are met throughout the entire cargo movement process. - Secure competitive rates by communicating directly with suppliers via phone and email, and accurately input quotes into the booking system. - Process bookings efficiently, ensuring all arrangements are correctly made with suppliers. - Maintain clear and consistent communication to provide updates and confirmations on bookings. - Investigate and resolve any complications that may arise during cargo transportation, delivering swift and thorough responses. - Build and maintain strong relationships with international partners to ensure competitive rates and up-to-date market knowledge. - Provide accurate and detailed files to the Invoice Administration team within specified deadlines. What You Will Bring: - Excellence customer focus to look after our client base. - Strong literacy, numeracy skills and attention to detail to handle the demands of this role. - Proficiency in using computer systems and the ability to adapt to in-house software. - Previous experience within the road freight industry is advantageous. - Familiarity with Multimodal Dangerous Goods Notes would be a bonus. As a Customer Services Advisor, you will play a vital role in ensuring the smooth and efficient operation of freight services. This company is dedicated to providing exceptional service and maintaining strong relationships with customers and partners. Your contribution will be integral to achieving these goals, and you'll have the opportunity to make a real impact in a supportive and collaborative environment. Location: This role is based in a convenient location in Northamptonshire, ensuring easy access to the company's operations and partners. Interested?: If you're ready to embark on an exciting journey as a Customer Services Advisor, don't wait! Apply now to take the first step towards a fulfilling and rewarding career. Let your skills and passion shine in this fantastic opportunity! Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.

Michael Page have partnered with a reputable business in Leeds City Centre to recruit for multiple Legal Customer Service Advisors. This would be an exceptional opportunity for someone who is looking to progress their career further with a firm which will provide excellent training and a structured career path. No experience required full training would be provided! Immediate interviews please apply now! Client Details Michael Page have partnered with a reputable business in Leeds City Centre to recruit for multiple Legal Customer Service Advisors. This would be an exceptional opportunity for someone who is looking to progress their career further with a firm which will provide excellent training and a structured career path. No experience required full training would be provided! Immediate interviews please apply now! Description As a Legal Customer Service Advisor you will be supporting clients with their active cases dealing with a range of enquiries and chasing up documents and details which are required to progress the file. The role will be mainly telephone and email based and occasionally corresponding with clients through webchat platforms. If you thrive in busy environments are passionate about delivering a high level of service please apply now! Profile No experience required and the business welcome candidates from a retail/hospitality and care background Excellent communication skills and a confident telephone manner Able to work in a targeted busy high volume environment Professional and personable able to build good strong effective working relationships An excellent team player Job Offer Salary of 24500+ reputable business within the Legal Sector+ full training provided+ excellent progression and development+ good benefits package+ hybrid working+ great team and culture+ excellent on site facilities+ no shift patterns or weekends+ immediate interviews being held