46 jobs found

Service Centre Advisor 37.5 hours per week, working patterns available of Monday- Friday 09.30-17.30 plus 1 in 4 Saturdays 09.00-13.00 (Jan-Aug) contracted and paid as overtime £25,687.70 per annum The Camping and Caravanning Club is the world's oldest and largest Club for all forms of camping and our aim is to help people enjoy the simple pleasures that camping can bring. We are recruiting for a Service Centre Advisor. The successful candidate will play a key role in supporting the Service Centre Management Team by delivering outstanding customer service and high?quality member communication across all channels. The position is focused on consistently meeting agreed KPIs and SLAs whilst maintaining a friendly, professional, and solutions?driven approach. A core part of the role is to add value wherever possible, enhancing every interaction and contributing to the overall success and objectives of the Club. Daily duties and responsibilities will include: Champion the value of Club membership by confidently communicating its benefits and proactively engaging non?members to drive membership growth. Handle all member and non?member bookings for Club Sites, aiming to convert every enquiry into a confirmed booking while offering attractive alternatives when first choice is not available, providing, at all times, sales through service. Manage membership renewals efficiently, processing payments and ensuring a seamless, positive renewal experience for every member. Conduct outbound calls to support retention, bookings management, and other targeted campaigns as directed by the Service Centre Management Team. Be confident, and knowledgeable on all Club products and Services to be able to deliver exceptional service on all calls, both inbound and outbound. To utilise skills of persuasion to encourage members to engage more with us or renew their membership. Provide exceptional service on every call, combining friendliness with professionalism to deliver accurate information and build strong member relationships. Consistently meet and exceed call?handling KPIs, contributing to the overall performance and success of the Service Centre. Drive customer satisfaction in line with Net Promoter Score expectations. To recognise when levels of confidentiality are required and remain professional at all times, ensuring to meet with all relevant legislation including GDPR and payment processing. We are looking for the following in applications: GCSE s or equivalent to include English and Maths Competent with Microsoft packages Experience of working within a busy customer environment or team Experience of customer interactions, service and persuasive skills Develop a good working knowledge, process understanding and time management Excellent customer facing, relationship building and interpersonal skills Excellent standard of verbal and written communication both internally and externally Experience of sales through service and product knowledge The Camping and Caravanning Club is a fantastic place to work, with a supportive and dedicated team. We've been helping people enjoy the great outdoors for over 120 years. We believe in rewarding our people for their hard work, so we have a great mix of benefits and opportunities, to give you the recognition you deserve: Benefits include 28 days annual leave plus bank holidays and holiday purchase scheme, 10% pension (5% / 5%), 3 x salary life assurance, an employee assistance programme, free staff membership for discounts on our Club sites and with our retail partners. We operate hybrid working, with 2 set days in the office and the option of working from home the remainder of the week (after probation period). We are especially keen to encourage expressions of interest from people currently under-represented within the Club, these include but are not limited to those from the LGBT+ community, people with disabilities, and people from ethnic minority backgrounds. We are an equal opportunities employer and actively committed to promoting equality and diversity, and the Club expects all staff, members and volunteers to share this commitment. We have signed the Armed Forces Covenant and welcome the Armed Forces community to apply. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. For this role, you must have evidence of the right to work in the UK. Please upload your anonymised CV Applications close : 18th May 2026

Role: Inbound Sales Advisor Location: Motherwell - Eurocentral fully office based Salary: 25,000 OTE 40,000 + benefits (guaranteed OTE 1st 3 months) Hours: Week 1 Mon-Fri 9am-6pm, Week 2 10am-7pm Mon-Fri (3 week days) Sat 9am-6pm & Sun 10.30am-5.30pm (2 week days off) This is an exciting opportunity for an experienced Inbound Sales Advisor to join this Eurocentral based client. We are working with one of the fastest going local businesses who provide finance solutions to the automotive sector. We are looking for driven, high-achieving individuals who thrive in a warm lead/inbound sales environment and want to maximise your OTE earning potential. This is the chance to take your sales career to the next level, with every 2nd weekend off and NO COLD CALLING! We also offer unbeatable training, support and brilliant commission potential and career advancement. What this Inbound Sales Advisor role offers: 25k basic + uncapped commission (OTE up to 45K) Guaranteed comms earnings during your first 3 months Warm, inbound enquiries - no cold calling 30 days holiday (increasing with service) Hybrid working after probation Flexible shift patterns + subsidised travel Full training through our Ninja Training Academy Career progression, regular incentives, and team perks What you'll do in this Inbound Sales Advisor role: Speak with customers via phone, email, and live chat Advise on tailored finance options Guide customers from enquiry to approval Coordinate with internal teams and dealerships Deliver outstanding service and accurate documentation handling What we're looking for with this Inbound Sales Advisor role: Sales or customer service experience (ideally phone-based) Confident, target-driven, and customer-focused Strong communication and organisational skills Please follow the link to apply for this Inbound Sales Advisor role based in Eurocentral. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Sales Agent Red Recruitment is looking to recruit hard-working and highly motivated, target-driven Sales Agents with previous telesales experience to join our client in Cardiff. Our client is the UK's market-leading health insurance, life insurance and income protection comparison service. Full training and continuous coaching and development is provided, the basic salary is 35,000 per annum, and there is an opportunity to earn up to 100,000. Benefits and Package for a Sales Agent: Salary: 35,000 per annum plus OTE 70,000 - 100,000 Hours: Full-time Contract Type: Permanent Location: Cardiff Opportunity to earn uncapped commission (up to 100,000) Regular bonuses and performance incentives (holidays, days out, TV's) Full in-house training Supportive and target-driven environment Key Responsibilities of a Sales Agent: Making outbound and taking inbound sales calls Handling sales enquiries for a range of insurance products Meeting and exceeding individual targets Providing an advisory service to clients, so recommendations on the insurance providers and their policies can be made Undertaking a fact-finding process to find out the wants and needs of the client as well as their affordable monthly budget Overcoming objections by highlighting the features and benefits of the wide range of products Ensuring every client receives excellent service, in order to convert leads into sales Key Skills and Experience of a Sales Agent: You should have previous sales experience within a high-volume telesales role Able to convert warm leads and be target-driven Previous experience selling private medical insurance is desirable You should be willing to learn and pick up product knowledge Excellent communication skills are required If you are interested in this position and have the relevant experience required, please apply now! Red Recruitment (Agency)

Location: Southampton, Hampshire, United Kingdom We have an exciting opportunity for you to join our team as our Customer Experience Advisor for the WP Group. WP Group (Part of Moove Europe) is a leading fuels distribution company. Our head office is based in central Southampton. We specialise in the supply of high-quality fuels. Being owned by one of Brazil's largest companies we benefit from being part of a corporate organisation with the agility of a medium sized business. We are fast-paced, people focused, driven by innovation and our customer relationships. The Customer Experience Advisor will become part of the Customer Experience Team that will be responsible for sales, sales support and administrative activities. In this role you will work closely with Account Managers and Business Development Managers as a sales support. This role requires previous experience working in a fast-paced environment with an ambition to succeed and achieve company's goals. Building strong relationship with internal and other colleagues will be key to ensuring the day to day needs of our customers are met. WP Group are committed to delivering a market leading customer service and will achieve this by developing a team who enjoy their work and are passionate about providing an outstanding customer experience. Responsibilities Deliver on agreed service level targets including call answer rates, email response rates and completing a consistent high level of calls with a responsibility to ensure that the customers have an exceptional customer experience. Ensuring that all enquiries are responded and followed up within the agreed time scales. Achieve agreed sales targets through completing a consistent high level of sales calls to a new and existing customer base with a responsibility to ensure that the customers have an exceptional customer experience. Working in collaboration with WP Group's Sector Specialists to work on promotional sector driven campaigns and support WP Group's Sector specialist to drive the organisation to be a leading Sector Specialist organisation. In this role you will be responsible for managing customers' orders and being proactive to ensure that customers' expectations are met. You will work in collaboration with sales and other departments to ensure the best customer journey. Pro-actively seek out every opportunity on both inbound and outbound sales calls using sales skills and excellent product knowledge to offer the customer a range of products and services. Utilising WP Group's CRM system to plan daily activities, maintain an agreed level of contact with our customers and to identify and re-engage with non-trading customers. Be the voice of the customer, focussed on continuous improvement across the wider business and ensuring compliance with our processes and procedures and suggesting improvements wherever Skills required Previous experience in a fast-paced customer service environment Experience in sales Determined, Enthusiastic and Reliable Self-motivated and Achievement orientated Ability to use own initiative, multitask and perform under pressure Sets high standards & consistently achieves them Highly competent with Microsoft Office Strong communicator with the ability to influence and negotiate effectively Life Assurance at 4x basic salary Defined Contribution Pension (Matched up to 7%) Employee Benefits and Perks Portal GP Helpline and Employee Assistance Programmes

Business Development Manager - Political Intelligence SaaS Salary: £60,000 basic + uncapped commission (OTE £110,000) + benefits Location: City of London (3 days office / 2 days remote) Why Join? £60,000 basic salary Uncapped commission (earn up to 20% of all revenue generated) Realistic Year 1 OTE: £110,000 25 days holiday + bank holidays Company pension scheme Clear progression path into Sales Manager / Player-Coach role Hybrid working (2 days remote) About the Company Our client is a leading provider of political intelligence, delivering real-time insights into policy, legislation, and regulatory developments across the UK and EU. Following a period of strong growth, they are expanding their London sales team and hiring a Business Development Manager to drive new business for their subscription-based SaaS platform. This is a unique opportunity to combine an interest in politics and public affairs with a high-performing commercial sales role. The Role As one of the first Business Development Managers in the UK team, you will play a key role in driving revenue growth by managing the full sales cycle-from prospecting through to closing deals. Key responsibilities include: Generating new business opportunities (70% inbound leads, 30% self-generated via HubSpot and LinkedIn Sales Navigator) Managing the full sales cycle from initial contact to close Delivering engaging product demonstrations (both virtual and face-to-face) Building strong relationships and acting as a trusted advisor to clients Achieving and exceeding monthly revenue targets Developing deep knowledge of client needs and the political landscape This is a client-facing role, ideal for someone who enjoys meeting prospects and presenting solutions in person. What We're Looking For Minimum 3+ years' experience in B2B sales with a strong track record of overachievement Proven experience selling SaaS, subscriptions, or business intelligence solutions ( essential ) Confident in both phone-based sales and face-to-face presentations Strong commercial acumen and consultative selling skills Self-starter mindset with ambition and drive Interest in politics, public affairs, or current affairs (a related degree is advantageous but not essential) Career Opportunity This role offers genuine long-term progression, with a clear pathway into a Sales Manager / Player-Coach position as the team grows. Apply Now To apply or find out more, please contact Alex at ABR Associates : ABR Associates Ltd is acting as an Employment Agency in relation to this role. We specialise in placing candidates into permanent positions across Media, Digital, Technology/SaaS, Market Research, Events, and Business Information. Due to high application volumes, only shortlisted candidates will be contacted. If you have not heard from us within two weeks, please assume your application has been unsuccessful on this occasion.

Are you fluent in Danish AND either Norwegian, Swedish OR Finnish? Are you available for a new position at short-notice? We are looking for a Nordic Customer Service Advisor to join a Global company based in Watford. This is a brand-new opportunity within a well-established business. If you have previously been in process for a similar role in Watford then please still apply as this position is not the same! You MUST be fluent in Danish for this position alongside being able to speak and write in either Norwegian, Swedish or Finnish. Monday to Friday, Hybrid working (Monday & Thursday as the office days). Working Hours: 08:30 - 17:00 (Watford office) 07:00 - 15:30 (homeworking). This is an ongoing temporary position, estimated to last between 6 and 12 months. Their office has strong public transport links and free on-site parking, making it convenient for all commuters. Main duties to include: Provide support to customers and stakeholders Answering inbound enquiries via both telephone and email Manage a shared inbox Process customer orders Provide updates on stock price and availability Work in partnership with customers and stakeholders to resolve issues Run daily and weekly reports on stock and order to delivery speeds Candidate requirements: Must be fluent in Danish AND either Norwegian, Swedish or Finnish Strong communication skills Excellent relationship building skills Professional and adaptable Commutable distance to Watford and hold UK Rights to Work Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

Job Title: Client Experience Advisor Location: Coventry The Opportunity The UK Client Relationship Centre is a part of our Customer Experience function. Its core responsibility is to become the proud creator of the world's most desirable, modern luxury brands for the most discerning of clients through delivering exceptional client experiences and support. These services are delivered by our exceptional client experience team. As a Client Experience Advisor you will be a knowledgeable expert in our brands in order to achieve effective solutions and deliver the highest level of client experience. You will be part of a large team, working in fast paced and energetic environment, whilst managing inbound and proactive contacts to and from clients, retailers and third parties on a daily basis. We recruit for attitude and train for skills so looking for candidates with an aptitude for delivering exceptional client experiences and candidates welcome from all industries. Key Accountabilities and Responsibilities Offering exceptional client support for all UK product owners, being a critical point of contact and resolution Responsible for building rapport with clients and / or retail teams, accurately understanding queries and delivering exceptional services aiming to provide a first point of resolution whenever possible Manage client and retailer inbound and outbound contact via all customer communication channels to include telephone, chat, social media and email Be a knowledgeable expert in the brand and products Identify and manage any complaints on the initial contact Adopt a Modern Luxury mindset approach in the way you offer robust solutions with the client at the heart of everything you do Identify opportunities for process improvement, both in the Client Relationship Centre, retailer network and wider business, taking action to continuously improve the operation for the benefit of the client and / or the retailer. Maintain effective relationships across the whole business and retail network driving client experience Drive data quality through effective management of client data in customer management systems and be a champion of data protection compliance Provide creative client and retailer solutions where the client is at the heart of all decision making Working across all business functions, UK national sales centre, retail network and third parties to drive client experience Financially empowered to take appropriate decisions in support of client satisfaction Act as a role model for business values, principles and behaviours and a true ambassador for delivering modern luxury service delivery Provide support to the retailer network to assist them in achieving truly modern luxury service delivery, driving client loyalty and retention. Achieve positive results that generates high customer satisfaction. Knowledge, Skills and Experience Essential We recruit for attitude and train for skills so looking for candidates with an aptitude for delivering exceptional client experiences. Experience in delivery of exceptional client experiences is preferential and this can be from retail, hotelier, travel, entertainment or other relevant sectors, equally welcome client experience team members from other automotive brands An individual with a client first mindset who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, seamless and dependable An individual who is resilient, energetic and enthusiastic, able to deliver results under pressure, whilst responding constructively to challenging new ideas and inputs Strong decision making and problem solving skills. An individual who is able to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style An effective team player, actively leads, develops and supports team members An individual who enables speed in decision making through establishing alignment, clarity, appropriate resources and sense of urgency whilst bringing others along Technologically savvy with an ability to navigate multiple client management technologies and previous experience desirable Strong communication skills, both written and verbal Strong stakeholder management skills Numerate with excellent attention to detail, with the ability to outline information in a straight forward manner Results orientated with a determination to make things happen A highly motivated, energetic and inspirational team player Ability to identify opportunities for improvements and implement change Excellent time management skills, able to work on multiple tasks and deliver results to agreed schedules Ability to make quick and competent decisions Experience of managing a high volume of queries Desirable Having worked in a role which has implemented a goodwill process to clients, having reviewed and communicated these decisions to clients. Personal Profile Individual must be client centric, putting the client at the heart of every action they do. The individual must be attentive to the finest of details and show great care and passion for the brand. Adept at multitasking and handling diverse customer needs in a dynamic environment. Fully proficient in verbal and written communication to support our clients across various platforms.

A superb opportunity to work for a Blue-Chip Organisation within the Consumer Sales Department. We are seeking a motivated and customer-focused Ticket Sales Advisor to join the team. As a Ticket Sales Advisor, you will play a key role in delivering an outstanding customer experience while driving ticket sales and revenue. This role combines inbound and outbound sales activity with face-to-face customer interaction, making it ideal for a proactive and commercially minded individual. Key Responsibilities Manage inbound calls and process ticket sales accurately using the ticketing system Conduct outbound sales calls to promote and upsell Deliver a high standard of customer service across phone and in-person interactions Identify opportunities to increase revenue through effective sales techniques Maintain accurate customer records and ensure data is updated in real time Support operations, including ticket office counter sales Meet individual and team sales targets in a fast-paced environment Collaborate with internal departments to resolve customer queries efficiently Ensure compliance with safeguarding, equality, diversity, and inclusion standards About You Experience working as a Ticket Sales Advisor, Sales Advisor, or in a similar sales/customer service role Proven track record in sales, upselling, or call handling environments Excellent communication and interpersonal skills with a confident telephone manner Ability to work under pressure and meet deadlines in a target-driven environment Strong organisational skills and attention to detail Proficiency in Microsoft Office (Word, Outlook, Teams) Flexible approach to working hours, including some evenings, weekends, and specific events Ability to travel between Aston and Bodymoor Heath, near Kingsbury as required, Benefits 25 days holiday + bank holidays Free onsite parking Complimentary breakfast and lunch 30% discount on partner products and services Pension scheme with 6% employer contribution Access to tickets (subject to availability) Employee Assistance Programme (EAP) Discounted healthcare with Bupa The Hours You will be required to work 35 hours per week (9am to 5pm Monday to Friday), with the option to work one day from home, and be fully flexible to work event days in Aston (this can be Saturdays or Sundays or occasional evenings). Additional hours are also paid by the hour or time can be taken in lieu. Next steps If you re ready to take the next step in your career as a Ticket Sales Advisor , apply today and be part of an exciting matchday experience. Do not miss out on this fantastic opportunity!

Are you a customer service superstar with a flair for sales? We're seeking dynamic individuals to join our client's fast-paced customer service team. If you thrive on building relationships, hitting targets, and delivering exceptional experiences, this could be your next big adventure. What you'll do: Provide world-class customer service through inbound calls Achieve sales targets while creating memorable customer experiences Expand your skills by working across different channels (Twitter, Webchat) Interact with customers face-to-face in English and French terminal buildings Benefit from comprehensive training and ongoing support What you'll need: A passion for customer service and sales Excellent communication and interpersonal skills A positive, can-do attitude Strong computer and data entry skills Ability to work efficiently and follow procedures Proven sales experience Strong problem-solving abilities What we offer: Competitive salary starting at (phone number removed) with enhanced weekend rates Comprehensive training and development opportunities Free parking and discounted travel Discounts at various retail outlets Ready to embark on an exciting new challenge? Join our client's dynamic team and help them provide the quickest, easiest, and most eco-friendly way to cross the Channel. Apply now! Manpower is acting as a Recruitment Business for this role.

Our prestigious client based in modern spacious offices in Poole is looking for a Customer Service Executive to join the busy office-based team. Our client is a fast-paced, forward-thinking global solutions provider who is redefining operational excellence for businesses. Famous for their fantastic customer service and for creating comprehensive solutions that help our customers stay ahead in an ever-changing world. If you are a candidate with great customer service skills, and has experience with a B2B environment, this role would be ideal for you! What you will be doing as Customer Service Executive: - B2B Handle inbound and outbound customer service calls, resolving queries relating to orders, deliveries, PODs, and returns, typically B2B Maintain accurate records of all customer interactions (including calls, emails, tasks, and complaints) within the company CRM Manage and resolve customer complaints to a satisfactory outcome, ensuring a positive client experience throughout Provide proactive telephone account management, identifying opportunities to maximise sales and revenue Process and manage order documentation, amendments, and updates across internal systems (OGL, Sugar, Ctrl Cloud) Monitor customer orders and back orders using company systems (QlikSense, OGL), providing regular updates and liaising with the Purchasing team to ensure timely delivery Collaborate with colleagues to gather accurate delivery and product information, translating data into clear, meaningful updates for customers Utilise carrier websites and internal platforms to resolve all customer queries efficiently and professionally The Ideal candidate for Customer Service Executive: - B2B Genuinely passionate about delivering exceptional customer experiences Proactive by nature always looking ahead to anticipate customer needs before they arise Tenacious and solution-focused, viewing challenges as opportunities to make a real difference Has experience in a B2B setting, ideal but not required Polished communicator, both written and verbal, with the ability to adapt tone and style to suit any situation or individual A natural team player who thrives in a collaborative environment and contributes to a positive, customer-focused culture What s in it for you as Customer Service Executive: - B2B Monthly profit share bonus scheme Free onsite parking Perks at Work scheme Tuck shop snacks and free lunch every Friday Cycle to Work scheme Subsidised workplace massage Eye care reimbursement Employee assistance programme (EAP) Company social and corporate events Salary: £30,000 - £32,000 Contract type: Permanent Hours: 40 hours per week Location: Poole Holiday: 30 days paid (inc. bank holidays) Advisor, B2B, Account Management, Product

Are you a customer service superstar who speaks fluent English and French? We're seeking dynamic individuals to join our client's fast-paced customer service team. If you thrive on building relationships, hitting targets, and delivering exceptional experiences, this could be your next big adventure. What you'll do: Provide world-class customer service through inbound calls Achieve sales targets while creating memorable customer experiences Expand your skills by working across different channels (Twitter, Webchat) Interact with customers face-to-face in English and French terminal buildings Benefit from comprehensive training and ongoing support What you'll need: Must speak fluent English and French A passion for customer service and sales Excellent communication and interpersonal skills A positive, can-do attitude Strong computer and data entry skills Ability to work efficiently and follow procedures Proven sales experience Strong problem-solving abilities What we offer: Competitive salary starting at (phone number removed) with enhanced weekend rates Comprehensive training and development opportunities Free parking and discounted travel Discounts at various retail outlets Ready to embark on an exciting new challenge? Join our client's dynamic team and help them provide the quickest, easiest, and most eco-friendly way to cross the Channel. Apply now! Manpower is acting as a Recruitment Business for this role.

A new career opportunity has arisen for a Full Time, Customer Service Advisor to join our client's Biggleswade office and be part of their on-line operations team, to help assist in the day to day running of their customer services department. This is a fantastic opportunity to join an exciting division of a large well-established business, with impressive offices and premises! Working within the electrical wholesales industry, this business is looking for individuals to join their team of up to 20 employees. This position will be dealing with a high-volume of in-bound calls on a daily basis. Customer Service Advisor Working Hours: Monday to Friday 8:00am - 5:30pm Annual Leave: Starting at 20 days plus Bank Holidays, rising with length of service to a max 25 days over a 5 year period. Free Parking available Impressive client premises and facilities Full time office based Salary: £12.95 per hour - salary progression route Responsibilities will include: Inbound & outbound calls to customers and Internal Branches. Processing customer's website placed product orders Processing internal Branch placed product orders Communicating with customers via on-line chat & e-mail communications Tracking orders and liaising with all courier networks, dealing with returns Problem solving as and when required Assisting customers when using business website, placing orders etc. offering support General office / customer service duties and administrative tasks Skills, Knowledge, Qualification & Experience: Computer literate Previous experience in an office-based Customer Services environment is essential. Customer telephone & email experience would be preferred. Good communication skills. Strong work ethic and able to use own initiative. Enjoy working with people and be able to work as part of a busy customer service team. Full training will be provided internally on our client's own in-house computer systems Successful applicants will need to be motivated, enthusiastic and hard working with a positive and friendly attitude. Thank you for your interest in this vacancy, advertised by SMT Recruitment (Smart10 Ltd), acting as an employment agency/business. Your application will be considered alongside others, and we will contact you within three working days if you are shortlisted. SMT Recruitment is a multi-award-winning specialist recruitment consultancy providing temporary, contract, and permanent recruitment solutions across selected business sectors. To stay up to date with our latest opportunities, please visit our website, like us on Facebook, and follow us on Instagram or LinkedIn. Please refer to SMT's Privacy Policy for details on how we manage your data.

Customer Service Advisor Penrith / Hybrid £33,100 + package Full time, permanent Our client is committed to creating exceptional homes and an exceptional journey for every customer. Their Customer Service team is central to that mission, and they are looking for a proactive, people-focused Customer Services Advisor to help deliver a consistently outstanding aftercare experience across the region. If you re passionate about customer service, thrive in a fast-paced environment, and enjoy working collaboratively to solve problems, this is a fantastic opportunity to make a real impact. About the Role You ll be the friendly, knowledgeable first point of contact for customers, supporting them throughout their post-completion journey and ensuring their experience reflects 5 standards. Key Responsibilities Customer Experience & Communication Act as a brand ambassador, delivering a warm, professional service at all times Manage inbound calls, emails, and enquiries in line with agreed service levels Carry out post-completion courtesy calls to gather feedback and encourage customer survey participation Complaint & Case Management Coordinate and administer complaints in line with the New Homes Quality Code Liaise with internal teams to gather accurate information and support detailed responses Track complaint progress, provide updates in regional meetings, and escalate where necessary Operational Support Maintain customer journey trackers and complaint logs Triage customer-reported defects and ensure clear communication with Build teams Support defect management on completed developments, including scheduling maintenance Provide cross-regional support when required to maintain service continuity Collaboration & Insight Work closely with Build, Sales, and Customer Service teams to deliver efficient aftercare Share feedback and insights to improve customer satisfaction and service performance Support colleagues with queries and contribute to consistent, high-quality responses Compliance & Standards Ensure all communications and data handling meet GDPR and IT security requirements Uphold Health & Safety standards in all customer and site interactions Take responsibility for the appropriate use of company equipment About You Strong customer relationship skills, both over the phone and in person Excellent written and verbal communication Confident using Microsoft Office and general IT systems Experience in a customer service role A collaborative mindset and ability to work across multiple teams Desirable: Understanding of build processes and their impact on customers Knowledge of the New Homes Quality Code or housing sector customer service Why Join? This is an opportunity to shape the customer experience at a key stage of the journey. You ll be part of a supportive regional team, with the chance to develop your skills and progress into a Customer Services Manager role over time. If you re motivated by helping people, solving problems, and delivering service you can be proud of, we d love to hear from you

Sales Advisor - Financial Services Sector Base Salary: Up to 40,000 + Commission + Benefits OTE: 75,000 Year 1 Six-figure earnings achievable in Year 2 Hours: 37.5-hour working week Location: Manchester City Centre Hybrid working available post-probation Manchester Staff are delighted to be exclusively partnering with a key player and well-established brand within the insurance sector, known for its strong market presence, excellent reputation, and high-performance culture. Despite operating in a traditionally corporate industry, the business offers a modern, energetic, and people-first environment where success is celebrated and personality is encouraged. Their office space is widely regarded as one of the best in the city - an impressive, open-plan environment with a vibrant atmosphere, terrace spaces, and social areas that reflect the company's forward-thinking culture. The team is high-performing, collaborative, and stable, with very low attrition, creating a positive, supportive environment where people genuinely enjoy coming to work. This is an exciting opportunity for a driven, ambitious sales professional looking to step into a lucrative, fast-paced industry with genuine long-term earning potential. The Opportunity As a Sales Advisor, you will play a key role in driving new business growth through strong outbound telephony sales activity, alongside converting high-quality inbound enquiries. The business provides up to 30 warm inbound leads per week per advisor, generated via social media campaigns and website enquiries. However, success in this role will rely heavily on your ability to proactively engage prospects, build rapport quickly over the phone, confidently handle objections, and consistently close opportunities. This is a high-energy, phone-based sales environment where resilience, pace, and performance are rewarded. Key Responsibilities Conduct high-volume outbound sales calls Convert warm inbound enquiries into new business Manage and maximise up to 30 warm leads per week Proactively generate additional opportunities through outbound activity Build and maintain a strong, consistent sales pipeline Engage professionally with senior decision-makers Identify client needs and provide tailored insurance solutions Consistently achieve and exceed revenue targets Collaborate with internal teams to deliver excellent client outcomes About You Proven experience in outbound telephony sales is essential Strong track record of consistently hitting and exceeding targets Confident, persuasive communicator with excellent objection-handling skills Thrives in a fast-paced, target-driven environment Highly motivated, resilient, and self-disciplined Strong commercial awareness and emotional intelligence Ambitious, with a clear desire to maximise earnings and progress Insurance experience is beneficial but not essential - full training is provided. What's on Offer Base salary up to 40,000 Incremental salary increases based on consistently achieving targets over a sustained period Year 1 OTE: 75,000 Uncapped commission structure Six-figure earning potential by Year 2 Up to 30 warm inbound leads per week provided 37.5-hour working week Hybrid working model after probation Structured 3-week induction and industry-leading training Clear progression pathway with performance-based advancement Monthly and quarterly incentives European city break rewards Summer "work from the balcony" days Monthly socials, BBQs, and summer terrace parties Modern, open-plan office with premium facilities Comprehensive benefits package Ready to Apply? If you're a confident outbound sales professional who thrives on targets and wants a role where consistent performance leads to higher basic salary and uncapped commission, this could be your ideal next step. Interviews are taking place now, don't miss the opportunity to accelerate your sales career. Manchester Staff acts as an employment agency and employment business. We welcome applications from candidates of all ages. By applying, you consent to us storing your details for the purpose of matching you with suitable opportunities. Job Types: Full-time, Permanent Work Location: In person

Group Risk & PMI Advisor - Financial Services Sector Base Salary: competitve + Commission + Benefits OTE: Six-figure earnings achievable in Year 1 Hours: 37.5-hour working week Location: Manchester City Centre Hybrid working available post-probation Manchester Staff are delighted to be exclusively partnering with a well-established independent broker within the insurance and employee benefits sector, known for its strong market presence, excellent reputation, and high-performance culture. Despite operating in a traditionally corporate industry, the business offers a modern, energetic, and people-first environment where success is recognised and individuality is encouraged. With a high-performing and stable team, this is an opportunity to join a business where experienced advisors can further develop their careers, maximise earnings, and work within a supportive, collaborative environment. The Opportunity As a Group Risk & PMI Advisor, you will play a key role in driving new business and delivering expert advice to clients across Group Life Assurance, Group Critical Illness, and Private Medical Insurance (PMI). Working within a broker environment, you will leverage a panel of leading insurers to source and recommend best-fit solutions, ensuring clients receive tailored, market-leading cover. Key Responsibilities Develop and manage relationships with SME and corporate clients Advise on Group Life Assurance, Group Critical Illness, and PMI solutions Source and compare products from a panel of insurers Convert inbound enquiries and self-generated leads into new business Conduct detailed client fact-finds and needs analysis Deliver clear, compliant, and tailored recommendations Build and maintain a consistent pipeline of opportunities Engage with senior decision-makers including HR and Finance leaders Liaise with insurers and internal teams to ensure smooth policy implementation About You Proven experience advising on Group Risk and/or PMI products is essential Background within an insurance broker or intermediary environment Demonstrable track record of achieving and exceeding sales targets Strong consultative sales approach with the ability to influence decision-makers What's on Offer Highly Competitive Salary Incremental salary increases based on sustained performance Year 1 OTE: Six Figures Uncapped commission structure Warm inbound opportunities alongside self-generated business 37.5-hour working week Hybrid working model post-probation Structured onboarding and ongoing professional development Clear progression pathway into senior advisory roles Monthly and quarterly incentives European city break rewards Regular socials and team events Modern office with premium facilities Comprehensive benefits package If you're an experienced Group Risk or PMI Advisor looking to join a high-performing broker where your expertise will be valued and rewarded, this is an excellent opportunity to take the next step in your career. Manchester Staff acts as an employment agency and employment business. We welcome applications from candidates of all backgrounds. By applying, you consent to us storing your details for the purpose of matching you with suitable opportunities.

We're looking for a customer focused Aftersales Consultant to join our dynamic team and play a key role in delivering an exceptional customer experience. About the role You'll be at the heart of our Aftersales operation, managing inbound and outbound service booking calls and ensuring every customer enjoys a professional and efficient journey. From scheduling appointments to providing clear, helpful information, you'll make every interaction count. Your day-to-day will include: Managing service leads generated through the myAudi app and connected car technologies Driving high-quality bookings via platforms like Motability, 1link, online booking systems, and digital enquiries Supporting our Service Advisors and Hosts in the reception area Handling pre-calls, customer updates, invoicing, and post-visit feedback Assisting with our Fast Track Programmes and maintaining contact throughout the workshop visit Supporting the dealership with telephony processes Why join us? This is a fantastic opportunity to work with cutting-edge digital systems, and be part of a team that values excellence and customer care. This is a fast-paced role where customer care always comes first. You'll take the time to build rapport, understand customer needs, and deliver a professional and friendly experience at all times. This is a full-time position, including Saturday mornings on a rota. Full training will be provided through our dedicated in-house Learning & Development team, as well as manufacturer training from Audi. About you: Strong organisational and administrative skills Excellent attention to detail and a customer-focused approach A background in customer service, ideally in a busy or call-handling environment Experience with Kerridge would be an advantage (but not essential) When applying for this role please consider that we require candidates to have customer service experience within a retail environment as a minimum requirement for this role. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

Role: Customer Experience Advisor Contract: 6 months Base Location: Warrington, UK (on-site) Working Pattern: Full-time (Mon-Friday - between 8am to 8pm) You must be able to start as soon as possible. Job Purpose The Customer Experience Advisor is responsible for responding professionally, efficiently, and consistently to all inbound customer enquiries. The role ensures a high standard of customer satisfaction across rates, services, invoicing, and complaint handling, while managing service failures in line with company's performance standards and contractual obligations. Key Responsibilities Customer Service & Enquiry Management Act as a primary point of contact for inbound customer enquiries, including service and lift enquiries, ensuring timely and accurate resolution. Handle customer communications across multiple channels, including telephone, live chat, email, text messages, Salesforce cases, and social media platforms, in full compliance with escalation and call-flow procedures. Gather, compile, and coordinate information across internal teams to ensure customer queries are resolved efficiently and within agreed timescales. Provide accurate rates, quotations, proof of collections, invoice support, and general service information. Conduct customer reviews and feedback activities to assess satisfaction and identify service improvement opportunities. Complaints & Service Recovery Manage customer complaints professionally and empathetically, acting as the initial point of contact and working towards resolution in line with agreed KPIs. Handle director-level complaints, service centre referrals, and escalations from digital and social channels to improve customer satisfaction and loyalty. Administration & Systems Complete all associated administrative tasks, including logging queries, booking waste collections, issuing welcome packs, supporting Customer Hub registrations, and accepting waste transfer notes. Maintain accurate and up-to-date records within CRM and business systems. Adhere to Quality Assurance standards and documentation requirements at all times. Sales & Business Support Support the sales team by logging and allocating leads, conducting contract checks, validating customer information, and assisting with pre-qualification questionnaires. Contribute to business growth through up-selling and cross-selling our products and services where appropriate. Support annual programmes, including price increase initiatives and duty of care compliance activities. Knowledge, Skills & Experience Essential Strong commitment to delivering an excellent customer experience. Excellent written and verbal communication skills. Strong interpersonal skills with the ability to build rapport and manage difficult conversations. High attention to detail and strong organisational skills. Professional telephone manner and customer-focused approach. Ability to work effectively under pressure in a fast-paced environment. Self-motivated, focused, and proactive. Ability to handle conflict situations with patience, empathy, and professionalism. Strong multitasking capability. Good computer literacy, including working knowledge of Google Office applications (Docs and Sheets). Typing speed of approximately 40 words per minute. GCSEs in Maths and English at grade C or above (or equivalent). Desirable Previous customer service experience. Customer service-related qualification. Experience within the waste or environmental services industry. Commercial awareness. Previous experience using CRM systems, such as Salesforce. Ability to speak an additional language.

An established, customer-focused Insurance business in the Colchester area is looking for a Customer Service Adviser to join their friendly, growing team. This is a great opportunity for someone who enjoys speaking with customers, delivering a brilliant service, and confidently upselling and cross-selling when it's right for the customer, backed by excellent training and development from day one (including support towards professional qualifications). What you'll be doing as a Customer Service Adviser: You'll support customers across a range of personal lines Insurance products, handling enquiries, quotations, renewals and policy changes, while making the most of sales opportunities on every call. Handling inbound and outbound calls, providing a professional and personable service Producing Insurance quotations and converting opportunities into new and additional business Supporting renewals and retention, building strong customer relationships Processing mid-term adjustments and customer instructions accurately Identifying cross-sell opportunities and making introductions where appropriate Recording and managing leads and activity using a CRM system Building product knowledge over time with structured training and coaching As you develop, supporting smaller business customers (training provided) What we're looking for to be a Customer Service Adviser Previous Insurance customer service experience (motor/home Insurance ideal) Comfortable with sales conversations , including upsell and cross-sell Confident communicator (verbal and written) with a strong telephone manner Good IT skills and the ability to learn new systems quickly Organised, reliable and able to manage your own workload A positive, "can-do" approach and enjoyment of working in a small team Benefits 25,000- 27,000 + bonus (depending on experience) Full training & development (technical knowledge, sales skills) Support towards CII qualifications Supportive, friendly working environment 25 days holiday + bank holidays Free parking (Great Tey area) Company pension scheme