Neighbourhood Housing Officer

Neighbourhood Housing Officer
Ashford, Kent
Temporary
Full Time, Hybrid

An excellent opportunity for an experienced Neighbourhood Housing Officer to join a busy local authority team in Ashford, delivering a high-quality, patch-based housing management service.
THE ROLE
You will manage a designated housing patch, delivering a comprehensive neighbourhood service including rent arrears management, anti-social behaviour casework, tenancy enforcement, and community engagement.

• Manage rent accounts, arrears recovery, and initiate legal action where required
• Investigate and resolve anti-social behaviour cases in partnership with police and other agencies
• Conduct estate inspections, property visits, and ensure neighbourhood standards are maintained
• Carry out tenancy management duties including sign-ups, successions, assignments, and mutual exchanges
• Work with vulnerable tenants, completing welfare checks and making appropriate referrals
• Prepare and attend court for possession cases relating to arrears, ASB, and tenancy breaches
• Collaborate with internal teams and external partners to support tenants and sustain tenancies

THE CANDIDATE
The ideal candidate will have prior experience working in a housing management or neighbourhood officer role within a local authority or housing association.

• Proven experience managing rent arrears and income recovery processes
• Strong background in handling anti-social behaviour cases and tenancy enforcement
• Knowledge of housing legislation including the Housing Act and ASB legislation
• Experience conducting estate inspections and tenancy audits
• Ability to work independently, manage a patch, and build relationships with residents and stakeholders

THE CONTRACT
WORKING HOURS
Full Time
LENGTH OF CONTRACT
2 Month Contract
RATE
The pay for the role is 21.47 per hour LTD company rate. The PAYE equivalent is 18.30 per hour, inclusive of holiday.
HOW TO APPLY
To apply for this role, please message me back at (url removed) or call (phone number removed) and ask for Beth for more info
If the role is more suited to someone you know, we offer a 250 referral bonus for every successfully referred candidate!