Customer Care Executive

Customer Care Executive

Full-Time; Monday- Friday 7.30am- 5pm (Office based)

Description

Our client is a Reputable, family run business based in Hook, UK. They design and manufacture quality lighting solutions for the automotive industry. As they embark on a journey of growth, they are seeking a Customer Care Executive to join their team.

As Customer Care Executive you will provide a world class level of customer care that cements lifelong partnerships by thinking like the customer, being an ambassador and going the extra mile

Responsibilities:

• Act at all times in the best interests of the customer and giving genuine advice.
• Dealing with any incoming enquiries.
• Process sales orders
• Manage the customer care inbox
• Create customer case numbers
• Following cases through to a meaningful and mutual close in a timely manner.
• Ensuring account managers are informed of cases that need escalating.
• Send accurate order confirmations
• Keep customers updated on order/delivery updates
• Fielding all new enquiries straight to Business Development for qualifying
• Taking forward all orders from the Business Development Team and ensuring the customer is looked after from point of order onward
• Notify the appropriate Manager or Team Leader of any issues.

Requirements

• Customer mindset
• Excellent phone manner - polite, friendly, confident to ask questions
• Be able to cope in a crisis/able to deal with issues thrown at them
• Be proactive and willing to jump in
• A team player
• Be able to cope with fast paced and ever growing/changing list of priorities

Benefits

• Salary- 30,000- 35,000.
• Inclusion on company bonus scheme
• Access to Lifeworks perks scheme,
• Free lunch and snacks,
• Fresh coffee,
• 25 days holiday plus bank holidays.