A client of mine who is a leading Housing Association is looking to recruit a Building Safety Manager on a full time permanent basis. Travel across the Regions of, Hampshire, Wiltshire, Somerset, Devon, & Cornwall with 2 x visits to Londer per month with be a requirement for this position, therefore access to own vehicle and driving licence are essential. The Building Safety Team will be the first point of contact for all fire and structural safety enquiries. The Building Safety Manager should influence at senior levels and give expert advice to all levels within the business. Management of building safety controls, processes, and procedures are the responsibility of many different stakeholders within the business. The Building Safety Manager is key in ensuring responsibilities in relation to our higher-risk buildings (HRBs) are effectively coordinated and carried out and evidenced through the building safety cases. Ensure that all HRBs are managed and maintained in accordance with our building safety management system. In addition you will be supporting in developing a culture of high performance, strong engagement and commitment to building and customer safety. Lead a team of a Building Safety Team Leader and an Officer, responsible for daily oversight of the HRBs, reporting on compliance and providing advice and guidance to colleagues and residents on building safety matters. Key Accountabilities Support duty holder in respect of fire and building safety to ensure that we meet our current and anticipated regulatory obligations (including monitoring the regulatory environment and learning from best practice). Ensure that all identified HRBs are managed and maintained in accordance with the requirements of the Building Safety Act. Liaise with external agencies and other housing providers to keep abreast of good practice. Represent the organisation with external partners and stakeholders including Local Authorities, HSE, MHCLG, Fire and Rescue Authorities etc. Develop strong and effective relationships and promote building safety within the Group to ensure that all our activities contribute to improved resident safety. Support the Growth and Assurance Directorate with relevant information required by the Regulator (i.e. supply key building information, update the safety case, provide information to support the application for BAC). Oversee the management of the Mandatory Occurrence Reporting System and the management of customer building safety related complaints in HRBs. Ensure the Director of Health, Safety and Property Compliance is made fully aware of any potential Mandatory Occurrences. Develop and deliver a robust and risk-based approach to building safety which is proportionate and offers best value. Document Building Safety Management System and undertake regular reviews. Compile BSCs for all HRBs including the documentation of building specific safety management systems and risk assessments. Act as the main point of contact for colleagues, customers and stakeholders on matters of fire and building safety in relation to HRBs. Act as joint contact alongside the Head of Fire Safety to Primary Authority Partner - London Fire Brigade (LFB). Develop plans with operational teams for the delivery of fire and building safety work on HRBs including any further investigations or interim measures as required. Develop procedures for the management of relationships with third party Accountable Persons and the monitoring of their building safety and compliance obligations. Be involved in the development of the design guide/employer's requirements/fire strategies for new higher-risk developments. Play a leading role in ensuring the delivery of resident engagement strategies for HRBs. Work with Development and Asset Management colleagues to establish processes and procedures to manage the digital record from handover, throughout occupation phase, and develop and maintain the golden thread of information. Review and sign off all relevant handover information prior to occupation. Work with Asset Management, Service Delivery and Development teams to develop change control processes and gateway approval points for HRBs. Assist in the preparation and presentation of accurate management information and reports for Boards, the Executive and other external stakeholders as required. Take responsibility for own personal development, updating knowledge of changes in legislation, best practice and other developments relevant to the post holder's service and which affect the wider business. Undertake such other duties and responsibilities as may be specified and that are commensurate with the level of the job. Support and deputise for the Head of Property Compliance, when necessary. Experience and Qualifications Educated to degree level or equivalent and\or suitable experience in a related technical role. Specifically technical knowledge of: Building Design & Construction Life Safety, Protection, Fire and Behaviour Compartmentation Fire Strategies Building Fabric & Systems Interaction of System and Components Educated to at least level 4 in a fire safety management or asset compliance discipline. (e.g., hold an advanced fire management diploma or equivalent, NEBOSH Fire certificate or equivalent). Evidence of specialist training and experience, membership of a professional body, or certification by a third-party certification body. Experience of working with multiple stakeholders in a building safety capacity to achieve common goals. Experience of analysing complex and difficult situations and recommending appropriate practical and responsive solutions. Extensive knowledge of statutory and regulatory requirements for building services and safety, particularly in HRBs. Excellent written and verbal communication skills with a particular strength for influencing, negotiating and consultation. Strong customer focus and experience of managing relationships with customers and both internal and external stakeholders. Interpersonal, communication and leadership skills with the ability to motivate and develop the team and individuals. Ability to read and disseminate technical, performance data, and indicators; and translate technical information for a non-technical audience. Good understanding of Health and Safety legislation and issues affecting the delivery of construction works and a safe building environment. Experience of using digital solutions/software to monitor and evidence performance. Hold a full valid driving licence and able to travel locally, regionally and nationally, including some nights away from home. stride is acting as an Employment Agency in relation to this vacancy.
Apr 23, 2026
Full time
A client of mine who is a leading Housing Association is looking to recruit a Building Safety Manager on a full time permanent basis. Travel across the Regions of, Hampshire, Wiltshire, Somerset, Devon, & Cornwall with 2 x visits to Londer per month with be a requirement for this position, therefore access to own vehicle and driving licence are essential. The Building Safety Team will be the first point of contact for all fire and structural safety enquiries. The Building Safety Manager should influence at senior levels and give expert advice to all levels within the business. Management of building safety controls, processes, and procedures are the responsibility of many different stakeholders within the business. The Building Safety Manager is key in ensuring responsibilities in relation to our higher-risk buildings (HRBs) are effectively coordinated and carried out and evidenced through the building safety cases. Ensure that all HRBs are managed and maintained in accordance with our building safety management system. In addition you will be supporting in developing a culture of high performance, strong engagement and commitment to building and customer safety. Lead a team of a Building Safety Team Leader and an Officer, responsible for daily oversight of the HRBs, reporting on compliance and providing advice and guidance to colleagues and residents on building safety matters. Key Accountabilities Support duty holder in respect of fire and building safety to ensure that we meet our current and anticipated regulatory obligations (including monitoring the regulatory environment and learning from best practice). Ensure that all identified HRBs are managed and maintained in accordance with the requirements of the Building Safety Act. Liaise with external agencies and other housing providers to keep abreast of good practice. Represent the organisation with external partners and stakeholders including Local Authorities, HSE, MHCLG, Fire and Rescue Authorities etc. Develop strong and effective relationships and promote building safety within the Group to ensure that all our activities contribute to improved resident safety. Support the Growth and Assurance Directorate with relevant information required by the Regulator (i.e. supply key building information, update the safety case, provide information to support the application for BAC). Oversee the management of the Mandatory Occurrence Reporting System and the management of customer building safety related complaints in HRBs. Ensure the Director of Health, Safety and Property Compliance is made fully aware of any potential Mandatory Occurrences. Develop and deliver a robust and risk-based approach to building safety which is proportionate and offers best value. Document Building Safety Management System and undertake regular reviews. Compile BSCs for all HRBs including the documentation of building specific safety management systems and risk assessments. Act as the main point of contact for colleagues, customers and stakeholders on matters of fire and building safety in relation to HRBs. Act as joint contact alongside the Head of Fire Safety to Primary Authority Partner - London Fire Brigade (LFB). Develop plans with operational teams for the delivery of fire and building safety work on HRBs including any further investigations or interim measures as required. Develop procedures for the management of relationships with third party Accountable Persons and the monitoring of their building safety and compliance obligations. Be involved in the development of the design guide/employer's requirements/fire strategies for new higher-risk developments. Play a leading role in ensuring the delivery of resident engagement strategies for HRBs. Work with Development and Asset Management colleagues to establish processes and procedures to manage the digital record from handover, throughout occupation phase, and develop and maintain the golden thread of information. Review and sign off all relevant handover information prior to occupation. Work with Asset Management, Service Delivery and Development teams to develop change control processes and gateway approval points for HRBs. Assist in the preparation and presentation of accurate management information and reports for Boards, the Executive and other external stakeholders as required. Take responsibility for own personal development, updating knowledge of changes in legislation, best practice and other developments relevant to the post holder's service and which affect the wider business. Undertake such other duties and responsibilities as may be specified and that are commensurate with the level of the job. Support and deputise for the Head of Property Compliance, when necessary. Experience and Qualifications Educated to degree level or equivalent and\or suitable experience in a related technical role. Specifically technical knowledge of: Building Design & Construction Life Safety, Protection, Fire and Behaviour Compartmentation Fire Strategies Building Fabric & Systems Interaction of System and Components Educated to at least level 4 in a fire safety management or asset compliance discipline. (e.g., hold an advanced fire management diploma or equivalent, NEBOSH Fire certificate or equivalent). Evidence of specialist training and experience, membership of a professional body, or certification by a third-party certification body. Experience of working with multiple stakeholders in a building safety capacity to achieve common goals. Experience of analysing complex and difficult situations and recommending appropriate practical and responsive solutions. Extensive knowledge of statutory and regulatory requirements for building services and safety, particularly in HRBs. Excellent written and verbal communication skills with a particular strength for influencing, negotiating and consultation. Strong customer focus and experience of managing relationships with customers and both internal and external stakeholders. Interpersonal, communication and leadership skills with the ability to motivate and develop the team and individuals. Ability to read and disseminate technical, performance data, and indicators; and translate technical information for a non-technical audience. Good understanding of Health and Safety legislation and issues affecting the delivery of construction works and a safe building environment. Experience of using digital solutions/software to monitor and evidence performance. Hold a full valid driving licence and able to travel locally, regionally and nationally, including some nights away from home. stride is acting as an Employment Agency in relation to this vacancy.
Procurement Manager (Sourcing Manager internally) The Opportunity: Procurement Manager An exciting opportunity has arisen for a Procurement Manager to join a thriving organisation within its Indirects team. In this role, you can make a genuine difference, take pride in your work, and be part of a team that is driving the organisation into a new and exciting era. Who are they? The organisation offers solutions to help manage spend effectively and improve performance. It works with both public and private healthcare and non healthcare providers to optimise the use of products and services, identify cost saving opportunities, and deliver best value. DUTIES (included, but not limited to): Category Knowledge Understand, or demonstrate an aptitude to learn, the product categories assigned and how end users interface with the products and services Understand or demonstrate an ability to learn in depth aspects of categories, including: Product comparisons between supplier offerings and the impact on providers in deriving value through procurement opportunities Interpretation and use of market information provided by internal sales, marketing, and global sourcing teams to drive commercial and technical opportunities Future product pipelines and impact on the market Product features and benefits Supplier Knowledge Develop and use supplier knowledge to build strategies, create leverage, mitigate risks, and anticipate market and supplier direction Discuss future product pipelines with suppliers Review current and future opportunities Investigate new supplier entrants to the market Conduct market analysis, including understanding future product pipelines and market impact Understand supplier offerings and unique selling points Sourcing Process Demonstrate a thorough understanding of, and accountability for, the sourcing process for the assigned portfolio, including market research, bid drafting and preparation, RFI, strategy development and validation, SQ, RFP/ITT, bid evaluation, contract negotiations, contract management, and contract launch Undertake pre market assessments of award scenarios and use outputs to inform sourcing strategies for assigned categories Deliver end to end sourcing initiatives in line with organisational sourcing practices Present category strategies and final awards to internal and external stakeholders for review and discussion Supplier and Customer Relationship Management Manage supplier relationships throughout the sourcing process Participate in supplier business reviews and review new products, technologies, and services as they arise in assigned categories Build strong relationships with senior level supplier contacts Identify and establish key customer relationships to support portfolio growth Build and nurture effective customer relationships through frequent interaction and engagement at all levels, including executive level Work collaboratively with suppliers and customers to drive best value Line Management Recognise and support development gaps within the team Create time for effective appraisals and career conversations to ensure team motivation and capability Demonstrate and promote the organisation s values and encourage values led behaviour across the team Meet financial and operational goals within the annual contracting plan KNOWLEDGE, SKILLS & ABILITIES Essential Proven public sector procurement experience delivering complex procurement projects in line with the Public Contract Regulations 2015 (PCR 2015) Knowledge of the Procurement Act 2023 Experience in people management, with the ability to delegate, empower, and develop others A proven track record of delivery against targets Strategic sourcing and category management experience Supplier relationship management experience Effective project management and planning skills for complex procurement projects running concurrently A proactive, analytical, and solutions focused mindset Accomplished user of e procurement systems and Microsoft Word, Excel, PowerPoint, and Outlook Desirable Understanding of EU Directives Understanding of Group Purchasing Organisations Evidence of achievements in savings and/or service improvements Experience of working with large stakeholder groups Membership of, or training towards membership of, the Chartered Institute of Purchasing and Supply (CIPS), and working in accordance with the CIPS Code of Ethics Why work here? You ll be part of a collaborative and mission driven team that values innovation, integrity, and impact. The organisation offers: A supportive and inclusive work environment Opportunities for professional growth and development The chance to make a real difference in public sector procurement Benefits Core benefits include: Pension 25 days annual leave plus Bank Holidays Hybrid working (2 3 days from home per week) Dedicated wellbeing time each month to support personal wellbeing Volunteering leave Employees can also access a range of voluntary benefits available at set times during the year, including: Cycle to work scheme Electric vehicle scheme Private healthcare Gym membership options Technology purchase schemes Private GP consultations The option to purchase up to 10 additional days of annual leave Commercially astute and proactive individuals are encouraged to apply. REF-
Apr 23, 2026
Full time
Procurement Manager (Sourcing Manager internally) The Opportunity: Procurement Manager An exciting opportunity has arisen for a Procurement Manager to join a thriving organisation within its Indirects team. In this role, you can make a genuine difference, take pride in your work, and be part of a team that is driving the organisation into a new and exciting era. Who are they? The organisation offers solutions to help manage spend effectively and improve performance. It works with both public and private healthcare and non healthcare providers to optimise the use of products and services, identify cost saving opportunities, and deliver best value. DUTIES (included, but not limited to): Category Knowledge Understand, or demonstrate an aptitude to learn, the product categories assigned and how end users interface with the products and services Understand or demonstrate an ability to learn in depth aspects of categories, including: Product comparisons between supplier offerings and the impact on providers in deriving value through procurement opportunities Interpretation and use of market information provided by internal sales, marketing, and global sourcing teams to drive commercial and technical opportunities Future product pipelines and impact on the market Product features and benefits Supplier Knowledge Develop and use supplier knowledge to build strategies, create leverage, mitigate risks, and anticipate market and supplier direction Discuss future product pipelines with suppliers Review current and future opportunities Investigate new supplier entrants to the market Conduct market analysis, including understanding future product pipelines and market impact Understand supplier offerings and unique selling points Sourcing Process Demonstrate a thorough understanding of, and accountability for, the sourcing process for the assigned portfolio, including market research, bid drafting and preparation, RFI, strategy development and validation, SQ, RFP/ITT, bid evaluation, contract negotiations, contract management, and contract launch Undertake pre market assessments of award scenarios and use outputs to inform sourcing strategies for assigned categories Deliver end to end sourcing initiatives in line with organisational sourcing practices Present category strategies and final awards to internal and external stakeholders for review and discussion Supplier and Customer Relationship Management Manage supplier relationships throughout the sourcing process Participate in supplier business reviews and review new products, technologies, and services as they arise in assigned categories Build strong relationships with senior level supplier contacts Identify and establish key customer relationships to support portfolio growth Build and nurture effective customer relationships through frequent interaction and engagement at all levels, including executive level Work collaboratively with suppliers and customers to drive best value Line Management Recognise and support development gaps within the team Create time for effective appraisals and career conversations to ensure team motivation and capability Demonstrate and promote the organisation s values and encourage values led behaviour across the team Meet financial and operational goals within the annual contracting plan KNOWLEDGE, SKILLS & ABILITIES Essential Proven public sector procurement experience delivering complex procurement projects in line with the Public Contract Regulations 2015 (PCR 2015) Knowledge of the Procurement Act 2023 Experience in people management, with the ability to delegate, empower, and develop others A proven track record of delivery against targets Strategic sourcing and category management experience Supplier relationship management experience Effective project management and planning skills for complex procurement projects running concurrently A proactive, analytical, and solutions focused mindset Accomplished user of e procurement systems and Microsoft Word, Excel, PowerPoint, and Outlook Desirable Understanding of EU Directives Understanding of Group Purchasing Organisations Evidence of achievements in savings and/or service improvements Experience of working with large stakeholder groups Membership of, or training towards membership of, the Chartered Institute of Purchasing and Supply (CIPS), and working in accordance with the CIPS Code of Ethics Why work here? You ll be part of a collaborative and mission driven team that values innovation, integrity, and impact. The organisation offers: A supportive and inclusive work environment Opportunities for professional growth and development The chance to make a real difference in public sector procurement Benefits Core benefits include: Pension 25 days annual leave plus Bank Holidays Hybrid working (2 3 days from home per week) Dedicated wellbeing time each month to support personal wellbeing Volunteering leave Employees can also access a range of voluntary benefits available at set times during the year, including: Cycle to work scheme Electric vehicle scheme Private healthcare Gym membership options Technology purchase schemes Private GP consultations The option to purchase up to 10 additional days of annual leave Commercially astute and proactive individuals are encouraged to apply. REF-
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 8th June 2026 Salary: £26,428 per annum Site: S ky, 1 MacIntosh Rd, Livingston EH54 7BW Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £26, 428 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: We're"based at Kirkton Campus"in Livingston"and home to over 2000 colleagues. We have free onsite"parking"and operate a free"shuttle"bus service from Livingston North train station"and Livingston shopping centre. You'll also"have access to our subsidised canteen, free tea and coffee,"hair and beauty salon, valet carwash,"amazon lockers, cash machine, covered bike storage,"prayer room and"shower facilities as part of the onsite gym. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Apr 23, 2026
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 8th June 2026 Salary: £26,428 per annum Site: S ky, 1 MacIntosh Rd, Livingston EH54 7BW Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £26, 428 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: We're"based at Kirkton Campus"in Livingston"and home to over 2000 colleagues. We have free onsite"parking"and operate a free"shuttle"bus service from Livingston North train station"and Livingston shopping centre. You'll also"have access to our subsidised canteen, free tea and coffee,"hair and beauty salon, valet carwash,"amazon lockers, cash machine, covered bike storage,"prayer room and"shower facilities as part of the onsite gym. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
We re looking for an exceptional Head of Customer Resolution to provide strategic leadership, performance oversight and operational excellence across Peabody s regional resolution services. This is a highly influential senior role, responsible for ensuring that resident concerns, complaints, Member enquiries and executive correspondence are resolved fairly, consistently and in full alignment with statutory and regulatory obligations. Operating at the centre of regional service delivery, you ll be a visible and authoritative leader, shaping how we handle cases, manage risk, and drive system-wide improvements. Working closely with Managing Directors, Assistant Directors and senior stakeholders, you ll ensure that resolution activity not only meets demand but actively improves the resident experience, reduces repeat contact and strengthens organisational trust. This is a pivotal opportunity to lead one of the organisation s most high-impact service areas, shaping how Peabody responds to residents and embeds learning that improves outcomes across our communities. What You ll Lead End-to-end leadership of regional resolution services, ensuring clarity of expectations, high-quality delivery and strong operational grip. Consistent, fair and high-quality handling of complaints, Member enquiries, MP/Councillor enquiries and executive correspondence. Design and implementation of a resilient operating model aligned to fluctuating demand. Close collaboration with MDs and ADs to drive improved resident outcomes. Act as a trusted advisor on resolution performance, reputational risk and emerging trends. Use casework and complaint insight to shape regional and organisational service strategies. Ensure full compliance with the Housing Ombudsman Complaint Handling Code. Provide governance, assurance and oversight across all regional resolution activity. Identify risks, patterns and improvements to reduce repeat complaints and failure demand. Embed lessons from complaints, Ombudsman decisions and Member feedback into operational delivery. Partner with insight functions to translate casework data into improvement activity. Drive a culture of accountability, performance and resident-focused service excellence. What You ll Need Significant senior leadership experience in complaints, customer resolution or casework services at scale. Proven success leading managers and geographically dispersed teams. Strong regulatory and governance understanding, particularly around complaints and Ombudsman frameworks. Experience managing high-risk, high-profile or politically sensitive cases. Excellent judgement, decision-making and stakeholder management skills. High level of data literacy, with the ability to use insight to drive action. Exceptional written and verbal communication skills. Why Join Us? At Peabody, our values guide everything we do Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. You ll be joining a mission-driven organisation committed to continually improving resident trust, satisfaction and outcomes. What We Offer 30 days annual leave plus bank holidays Two paid volunteering days each year Flexible benefits scheme, including family-friendly options and access to a discount portal 4x salary life assurance Up to 10% pension contribution Please Read Before Applying Peabody does not provide sponsorship as a licensed UK employer. Closing date: 27 April 2026 Interview Dates: Interviews will take place on 13th May via Teams and a second stage, if successful on 20th May. The 2 second stage will be held face to face at Westminster Bridge Road.
Apr 23, 2026
Full time
We re looking for an exceptional Head of Customer Resolution to provide strategic leadership, performance oversight and operational excellence across Peabody s regional resolution services. This is a highly influential senior role, responsible for ensuring that resident concerns, complaints, Member enquiries and executive correspondence are resolved fairly, consistently and in full alignment with statutory and regulatory obligations. Operating at the centre of regional service delivery, you ll be a visible and authoritative leader, shaping how we handle cases, manage risk, and drive system-wide improvements. Working closely with Managing Directors, Assistant Directors and senior stakeholders, you ll ensure that resolution activity not only meets demand but actively improves the resident experience, reduces repeat contact and strengthens organisational trust. This is a pivotal opportunity to lead one of the organisation s most high-impact service areas, shaping how Peabody responds to residents and embeds learning that improves outcomes across our communities. What You ll Lead End-to-end leadership of regional resolution services, ensuring clarity of expectations, high-quality delivery and strong operational grip. Consistent, fair and high-quality handling of complaints, Member enquiries, MP/Councillor enquiries and executive correspondence. Design and implementation of a resilient operating model aligned to fluctuating demand. Close collaboration with MDs and ADs to drive improved resident outcomes. Act as a trusted advisor on resolution performance, reputational risk and emerging trends. Use casework and complaint insight to shape regional and organisational service strategies. Ensure full compliance with the Housing Ombudsman Complaint Handling Code. Provide governance, assurance and oversight across all regional resolution activity. Identify risks, patterns and improvements to reduce repeat complaints and failure demand. Embed lessons from complaints, Ombudsman decisions and Member feedback into operational delivery. Partner with insight functions to translate casework data into improvement activity. Drive a culture of accountability, performance and resident-focused service excellence. What You ll Need Significant senior leadership experience in complaints, customer resolution or casework services at scale. Proven success leading managers and geographically dispersed teams. Strong regulatory and governance understanding, particularly around complaints and Ombudsman frameworks. Experience managing high-risk, high-profile or politically sensitive cases. Excellent judgement, decision-making and stakeholder management skills. High level of data literacy, with the ability to use insight to drive action. Exceptional written and verbal communication skills. Why Join Us? At Peabody, our values guide everything we do Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. You ll be joining a mission-driven organisation committed to continually improving resident trust, satisfaction and outcomes. What We Offer 30 days annual leave plus bank holidays Two paid volunteering days each year Flexible benefits scheme, including family-friendly options and access to a discount portal 4x salary life assurance Up to 10% pension contribution Please Read Before Applying Peabody does not provide sponsorship as a licensed UK employer. Closing date: 27 April 2026 Interview Dates: Interviews will take place on 13th May via Teams and a second stage, if successful on 20th May. The 2 second stage will be held face to face at Westminster Bridge Road.
Data Science Manager page is loaded Data Science Managerremote type: Hybridlocations: Belfast - 20 Adelaide Streetposted on: Posted Todayjob requisition id: JR-Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future. Join our team as the expert you are now and create your future. Data Science Manager We're seeking a Data Science Manager to join the Data Science & Machine Learning team in our Commercial Digital practice, where you'll lead advanced analytics initiatives that transform how Fortune 500 companies make decisions across Financial Services, Manufacturing, Energy & Utilities, and other commercial industries.Managers play a vibrant, integral role at Huron. Their invaluable knowledge reflects in the projects they manage and the teams they lead. Known for building long-standing partnerships with clients, they collaborate with colleagues to solve their most important challenges. Our Managers also spend significant time mentoring junior staff on the engagement team-sharing expertise, feedback, and encouragement. This promotes a culture of respect, unity, collaboration, and personal achievement.This isn't a reporting role or a dashboard factory-you'll own the full analytics lifecycle from hypothesis formulation through insight delivery, while leading and developing a team of data scientists and analysts. You'll work on problems that matter: experimental designs that validate multi-million-dollar strategies, predictive models that surface hidden patterns in complex data, and deep learning pipelines that extract signal from unstructured text, images, and time-series. Our clients are Fortune 500 companies looking for partners who can find the signal in the noise and tell the story that drives action.The variety is real. In your first year, you might lead a customer segmentation and lifetime value analysis for a financial services firm, design and analyze a pricing experiment for a global manufacturer, and build an agentic anomaly detection system for a utility company's operational data-all while developing the next generation of data science talent at Huron. If you thrive on rigorous analysis, clear communication of complex findings, and building high-performing teams, this role is for you.# What You'll Do Lead and mentor junior data scientists and analysts -provide technical guidance, review analytical approaches and code, and support professional development. Foster a culture of intellectual curiosity, rigorous methodology, and clear communication within the team. Manage complex multi-workstream analytics projects -oversee project planning, resource allocation, and delivery timelines. Ensure analyses meet quality standards and client expectations while maintaining methodological rigor. Design and execute end-to-end data science workflows -from problem framing and hypothesis development through exploratory analysis, modeling, validation, and insight delivery. Own the analytical approach and ensure conclusions are defensible. Lead development of both traditional statistical and modern AI-powered analyses -including regression, classification, clustering, causal inference, A/B testing, and modern deep learning approaches using embeddings, transformer architectures, and foundation models for text, time-series, and multimodal analysis. Build predictive and prescriptive models that drive business decisions-customer segmentation, churn prediction, demand forecasting, pricing optimization, risk scoring, and operational efficiency analysis for commercial enterprises. Translate complex analytical findings into actionable insights -create compelling data narratives, develop executive-ready presentations, and communicate technical results to non-technical stakeholders in ways that drive decisions. Serve as a trusted advisor to clients -build long-standing partnerships, deeply understand business problems, formulate the right analytical questions, and deliver insights that create measurable value. Contribute to practice development -participate in business development activities, develop reusable analytical frameworks and methodologies, and help shape the technical direction of Huron's DSML capabilities.# Required Qualifications 5+ years of hands-on experience conducting data science and advanced analytics -not just ad-hoc analysis, but structured analytical projects that drove business decisions. You've framed problems, developed hypotheses, analyzed data, and delivered insights that created measurable impact. Experience leading and developing technical teams -including coaching, mentorship, methodology review, and performance management. Demonstrated ability to build high-performing teams and develop junior talent. Strong Python and SQL programming skills with deep experience in the data science ecosystem (Pandas, NumPy, Scikit-learn, statsmodels, visualization libraries). Comfortable writing production-quality code, not just notebooks. Solid foundation in statistics and machine learning : hypothesis testing, regression analysis, classification, clustering, experimental design, causal inference, and understanding of when different approaches are appropriate for different questions. Experience with deep learning and modern neural architectures -understanding of transformer models, embeddings, transfer learning, and how to leverage foundation models for analytical tasks. You know when ML approaches add value over classical methods, and how to integrate them into rigorous analytical workflows. Proficiency with data platforms : Microsoft Fabric, Snowflake, Databricks, or similar cloud analytics environments. You're comfortable working with large datasets and can optimize queries for performance. Exceptional communication and data storytelling skills -ability to distill complex analyses into clear narratives, create compelling visualizations, lead client meetings, and build trusted relationships with executive audiences. This is non-negotiable. Bachelor's degree in Statistics, Mathematics, Economics, Computer Science, or related quantitative field (or equivalent practical experience). Flexibility to work in a hybrid model with periodic travel to client sites as needed.# Preferred Qualifications Experience in Financial Services, Manufacturing, or Energy & Utilities industries. Background in experimental design, A/B testing, and causal inference methodologies-including propensity score matching, difference-in-differences, or instrumental variables. Hands-on experience with deep learning frameworks (PyTorch, TensorFlow) and neural architectures-including transformers, attention mechanisms, and fine-tuning pretrained models for NLP, time-series, or tabular data applications. Experience building AI-assisted analytical workflows-leveraging foundation model APIs, vector databases, and retrieval systems to accelerate insight extraction from unstructured data. Experience with Bayesian methods, probabilistic programming (PyMC, NumPyro, etc.), or uncertainty quantification in business contexts. Strong visualization and data interface design and development skills using programmatic visualization libraries (Plotly, Altair, D3). Proficiency with AI-assisted rapid data application development using Cursor, Lovable, v0, etc. Experience with time-series analysis, forecasting methods (ARIMA, Prophet, neural forecasting), and demand planning applications. Cloud certifications (Azure Data Scientist, Databricks ML Associate, AWS ML Specialty). Consulting experience or demonstrated ability to work across multiple domains and adapt quickly to new
Apr 23, 2026
Full time
Data Science Manager page is loaded Data Science Managerremote type: Hybridlocations: Belfast - 20 Adelaide Streetposted on: Posted Todayjob requisition id: JR-Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future. Join our team as the expert you are now and create your future. Data Science Manager We're seeking a Data Science Manager to join the Data Science & Machine Learning team in our Commercial Digital practice, where you'll lead advanced analytics initiatives that transform how Fortune 500 companies make decisions across Financial Services, Manufacturing, Energy & Utilities, and other commercial industries.Managers play a vibrant, integral role at Huron. Their invaluable knowledge reflects in the projects they manage and the teams they lead. Known for building long-standing partnerships with clients, they collaborate with colleagues to solve their most important challenges. Our Managers also spend significant time mentoring junior staff on the engagement team-sharing expertise, feedback, and encouragement. This promotes a culture of respect, unity, collaboration, and personal achievement.This isn't a reporting role or a dashboard factory-you'll own the full analytics lifecycle from hypothesis formulation through insight delivery, while leading and developing a team of data scientists and analysts. You'll work on problems that matter: experimental designs that validate multi-million-dollar strategies, predictive models that surface hidden patterns in complex data, and deep learning pipelines that extract signal from unstructured text, images, and time-series. Our clients are Fortune 500 companies looking for partners who can find the signal in the noise and tell the story that drives action.The variety is real. In your first year, you might lead a customer segmentation and lifetime value analysis for a financial services firm, design and analyze a pricing experiment for a global manufacturer, and build an agentic anomaly detection system for a utility company's operational data-all while developing the next generation of data science talent at Huron. If you thrive on rigorous analysis, clear communication of complex findings, and building high-performing teams, this role is for you.# What You'll Do Lead and mentor junior data scientists and analysts -provide technical guidance, review analytical approaches and code, and support professional development. Foster a culture of intellectual curiosity, rigorous methodology, and clear communication within the team. Manage complex multi-workstream analytics projects -oversee project planning, resource allocation, and delivery timelines. Ensure analyses meet quality standards and client expectations while maintaining methodological rigor. Design and execute end-to-end data science workflows -from problem framing and hypothesis development through exploratory analysis, modeling, validation, and insight delivery. Own the analytical approach and ensure conclusions are defensible. Lead development of both traditional statistical and modern AI-powered analyses -including regression, classification, clustering, causal inference, A/B testing, and modern deep learning approaches using embeddings, transformer architectures, and foundation models for text, time-series, and multimodal analysis. Build predictive and prescriptive models that drive business decisions-customer segmentation, churn prediction, demand forecasting, pricing optimization, risk scoring, and operational efficiency analysis for commercial enterprises. Translate complex analytical findings into actionable insights -create compelling data narratives, develop executive-ready presentations, and communicate technical results to non-technical stakeholders in ways that drive decisions. Serve as a trusted advisor to clients -build long-standing partnerships, deeply understand business problems, formulate the right analytical questions, and deliver insights that create measurable value. Contribute to practice development -participate in business development activities, develop reusable analytical frameworks and methodologies, and help shape the technical direction of Huron's DSML capabilities.# Required Qualifications 5+ years of hands-on experience conducting data science and advanced analytics -not just ad-hoc analysis, but structured analytical projects that drove business decisions. You've framed problems, developed hypotheses, analyzed data, and delivered insights that created measurable impact. Experience leading and developing technical teams -including coaching, mentorship, methodology review, and performance management. Demonstrated ability to build high-performing teams and develop junior talent. Strong Python and SQL programming skills with deep experience in the data science ecosystem (Pandas, NumPy, Scikit-learn, statsmodels, visualization libraries). Comfortable writing production-quality code, not just notebooks. Solid foundation in statistics and machine learning : hypothesis testing, regression analysis, classification, clustering, experimental design, causal inference, and understanding of when different approaches are appropriate for different questions. Experience with deep learning and modern neural architectures -understanding of transformer models, embeddings, transfer learning, and how to leverage foundation models for analytical tasks. You know when ML approaches add value over classical methods, and how to integrate them into rigorous analytical workflows. Proficiency with data platforms : Microsoft Fabric, Snowflake, Databricks, or similar cloud analytics environments. You're comfortable working with large datasets and can optimize queries for performance. Exceptional communication and data storytelling skills -ability to distill complex analyses into clear narratives, create compelling visualizations, lead client meetings, and build trusted relationships with executive audiences. This is non-negotiable. Bachelor's degree in Statistics, Mathematics, Economics, Computer Science, or related quantitative field (or equivalent practical experience). Flexibility to work in a hybrid model with periodic travel to client sites as needed.# Preferred Qualifications Experience in Financial Services, Manufacturing, or Energy & Utilities industries. Background in experimental design, A/B testing, and causal inference methodologies-including propensity score matching, difference-in-differences, or instrumental variables. Hands-on experience with deep learning frameworks (PyTorch, TensorFlow) and neural architectures-including transformers, attention mechanisms, and fine-tuning pretrained models for NLP, time-series, or tabular data applications. Experience building AI-assisted analytical workflows-leveraging foundation model APIs, vector databases, and retrieval systems to accelerate insight extraction from unstructured data. Experience with Bayesian methods, probabilistic programming (PyMC, NumPyro, etc.), or uncertainty quantification in business contexts. Strong visualization and data interface design and development skills using programmatic visualization libraries (Plotly, Altair, D3). Proficiency with AI-assisted rapid data application development using Cursor, Lovable, v0, etc. Experience with time-series analysis, forecasting methods (ARIMA, Prophet, neural forecasting), and demand planning applications. Cloud certifications (Azure Data Scientist, Databricks ML Associate, AWS ML Specialty). Consulting experience or demonstrated ability to work across multiple domains and adapt quickly to new
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Apr 23, 2026
Full time
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Solution Director; Analytics, AI/ML page is loaded Solution Director; Analytics, AI/MLlocations: UK-Hayes-Hyde Park Hayestime type: Full timeposted on: Posted 26 Days Agojob requisition id: R-23123We are seeking a highly accomplished Solution Director (Analytics & Al/ML) to lead the design and sales of two critical solution portfolios: Generative AI/LLM solutions and Data modernization/Lakehouse architectures on AWS.This pivotal role requires mastery of both domains - leveraging generative AI capabilities (Amazon Q, Amazon Bedrock, QuickSight) to drive executive conversations and opportunity creation, while delivering enterprise data modernization through Lakehouse architectures using AWS native services (Glue, SageMaker Unified Studio) and leading platforms (Databricks on AWS, Snowflake on AWS).This is a presales role that demands cross-functional experience with proven ability to engage C-level stakeholders, drive top-of-funnel opportunity creation, and maintain comprehensive account ownership across the entire customer lifecycle.The ideal candidate will excel at both selling the vision of generative AI transformation and delivering the reality of enterprise data modernization, combining deep technical expertise with exceptional business acumen and executive presence. Responsibilities Strategic Leadership & Opportunity Development • Drive top-of-funnel opportunity creation through two parallel tracks: engaging C-level stakeholders with generative AI demonstrations (Amazon Q, Amazon Bedrock) and identifying data modernization needs for Lakehouse transformations.• Lead the design and architecture of dual solution portfolios; 1) Generative AI Solutions : Amazon Bedrock implementations, Amazon Q deployments, QuickSight with Q capabilities, RAG architectures, and custom LLM solutions, and 2) Data Modernization : Enterprise Lakehouse architectures using AWS Glue, SageMaker Unified Studio, Databricks on AWS, and Snowflake on AWS.• Act as the trusted advisor, positioning generative AI as the transformational vision while grounding delivery in robust data platform modernization.• Develop compelling business cases that connect AI aspirations with practical data foundation requirements, demonstrating ROI across both portfolios.• Stay current with advancements in generative AI (foundation models, LLMs) and modern data architectures (Lakehouse patterns, data mesh, unified analytics).• Contribute to Rackspace's intellectual property through reference architectures covering both generative AI implementations and Lakehouse design patterns.• Mentor and provide leadership to Solution Architects by guiding technical development and fostering skill growth across both generative AI and data modernization solution areas. Customer Engagement & Solution Delivery • Serve as the primary technical lead orchestrating both generative AI discussions and data modernization programs for strategic accounts.• Build strategic relationships using two engagement models; 1) Executive Level : Amazon Q demonstrations, QuickSight analytics with generative BI, art-of-the-possible sessions, and 2) Technical Level : Lakehouse architecture workshops, platform assessments (Databricks vs Snowflake vs AWS-native), migration planning.• Lead comprehensive consultative engagements that begin with generative AI vision (Amazon Q, Bedrock) and translate into concrete data modernization roadmaps.• Develop proposals that balance innovative AI capabilities with foundational data platform requirements.Guide customers through parallel journeys: generative AI adoption (POCs to production) and data platform modernization (legacy to Lakehouse).• Collaborate with sales teams to position both solution portfolios strategically based on customer maturity and needs. Technical Excellence & Market Awareness • Maintain deep expertise across both solution domains; 1) Generative AI : Amazon Bedrock, Amazon Q, QuickSight Q, SageMaker JumpStart, prompt engineering, RAG architectures, vector databases, and 2) Data Platforms : AWS Glue, SageMaker Unified Studio, Databricks on AWS, Snowflake on AWS, Redshift, EMR, Apache Iceberg, Delta Lake.• Position AWS solutions effectively against other cloud platforms' offerings in both generative AI (Azure OpenAI, Vertex AI) and data platforms (Azure Synapse, BigQuery)• Guide architectural decisions on build vs. buy for both Al capabilities and data platform componentsExperience Deep experience with generative AI technologies: Amazon Bedrock, Amazon Q, LLM architectures, RAG implementations. Proven track record delivering data modernization: Lakehouse architectures, Databricks and/or Snowflake implementations, AWS Glue/EMR deployments A bachelor's degree in computer science, Data Science, Engineering, Mathematics, or a related technical field is required. At the manager's discretion, additional relevant experience may substitute for the degree requirement. A minimum of 15 years of enterprise solution architecture experience. A minimum of 8 years of public cloud experience. A minimum of 5 years as a senior-level architect or solutions leader with hands-on experience in both AI/ML and data platform modernization. Proven Presales/Sales Engineering experience. Demonstrated success in engaging C-level executives using generative AI demonstrations while delivering complex data platform transformations. Strong understanding across the full spectrum: AI/ML: Generative AI, foundation models, LLMs, traditional ML, prompt engineering, fine-tuning. Data Platforms: Lakehouse architectures, data mesh, ETL/ELT, streaming, data governance, data quality. Proficiency in Python, SQL, and Spark with hands-on experience in: Generative AI: LangChain, vector databases, embedding models. Data Engineering: PySpark, Apache Iceberg/Delta Lake, orchestration tools. A proven ability to articulate both visionary AI possibilities and practical data platform requirements to diverse audiences. About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world's leading technologies - across applications, data and security - to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology Though we're all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
Apr 23, 2026
Full time
Solution Director; Analytics, AI/ML page is loaded Solution Director; Analytics, AI/MLlocations: UK-Hayes-Hyde Park Hayestime type: Full timeposted on: Posted 26 Days Agojob requisition id: R-23123We are seeking a highly accomplished Solution Director (Analytics & Al/ML) to lead the design and sales of two critical solution portfolios: Generative AI/LLM solutions and Data modernization/Lakehouse architectures on AWS.This pivotal role requires mastery of both domains - leveraging generative AI capabilities (Amazon Q, Amazon Bedrock, QuickSight) to drive executive conversations and opportunity creation, while delivering enterprise data modernization through Lakehouse architectures using AWS native services (Glue, SageMaker Unified Studio) and leading platforms (Databricks on AWS, Snowflake on AWS).This is a presales role that demands cross-functional experience with proven ability to engage C-level stakeholders, drive top-of-funnel opportunity creation, and maintain comprehensive account ownership across the entire customer lifecycle.The ideal candidate will excel at both selling the vision of generative AI transformation and delivering the reality of enterprise data modernization, combining deep technical expertise with exceptional business acumen and executive presence. Responsibilities Strategic Leadership & Opportunity Development • Drive top-of-funnel opportunity creation through two parallel tracks: engaging C-level stakeholders with generative AI demonstrations (Amazon Q, Amazon Bedrock) and identifying data modernization needs for Lakehouse transformations.• Lead the design and architecture of dual solution portfolios; 1) Generative AI Solutions : Amazon Bedrock implementations, Amazon Q deployments, QuickSight with Q capabilities, RAG architectures, and custom LLM solutions, and 2) Data Modernization : Enterprise Lakehouse architectures using AWS Glue, SageMaker Unified Studio, Databricks on AWS, and Snowflake on AWS.• Act as the trusted advisor, positioning generative AI as the transformational vision while grounding delivery in robust data platform modernization.• Develop compelling business cases that connect AI aspirations with practical data foundation requirements, demonstrating ROI across both portfolios.• Stay current with advancements in generative AI (foundation models, LLMs) and modern data architectures (Lakehouse patterns, data mesh, unified analytics).• Contribute to Rackspace's intellectual property through reference architectures covering both generative AI implementations and Lakehouse design patterns.• Mentor and provide leadership to Solution Architects by guiding technical development and fostering skill growth across both generative AI and data modernization solution areas. Customer Engagement & Solution Delivery • Serve as the primary technical lead orchestrating both generative AI discussions and data modernization programs for strategic accounts.• Build strategic relationships using two engagement models; 1) Executive Level : Amazon Q demonstrations, QuickSight analytics with generative BI, art-of-the-possible sessions, and 2) Technical Level : Lakehouse architecture workshops, platform assessments (Databricks vs Snowflake vs AWS-native), migration planning.• Lead comprehensive consultative engagements that begin with generative AI vision (Amazon Q, Bedrock) and translate into concrete data modernization roadmaps.• Develop proposals that balance innovative AI capabilities with foundational data platform requirements.Guide customers through parallel journeys: generative AI adoption (POCs to production) and data platform modernization (legacy to Lakehouse).• Collaborate with sales teams to position both solution portfolios strategically based on customer maturity and needs. Technical Excellence & Market Awareness • Maintain deep expertise across both solution domains; 1) Generative AI : Amazon Bedrock, Amazon Q, QuickSight Q, SageMaker JumpStart, prompt engineering, RAG architectures, vector databases, and 2) Data Platforms : AWS Glue, SageMaker Unified Studio, Databricks on AWS, Snowflake on AWS, Redshift, EMR, Apache Iceberg, Delta Lake.• Position AWS solutions effectively against other cloud platforms' offerings in both generative AI (Azure OpenAI, Vertex AI) and data platforms (Azure Synapse, BigQuery)• Guide architectural decisions on build vs. buy for both Al capabilities and data platform componentsExperience Deep experience with generative AI technologies: Amazon Bedrock, Amazon Q, LLM architectures, RAG implementations. Proven track record delivering data modernization: Lakehouse architectures, Databricks and/or Snowflake implementations, AWS Glue/EMR deployments A bachelor's degree in computer science, Data Science, Engineering, Mathematics, or a related technical field is required. At the manager's discretion, additional relevant experience may substitute for the degree requirement. A minimum of 15 years of enterprise solution architecture experience. A minimum of 8 years of public cloud experience. A minimum of 5 years as a senior-level architect or solutions leader with hands-on experience in both AI/ML and data platform modernization. Proven Presales/Sales Engineering experience. Demonstrated success in engaging C-level executives using generative AI demonstrations while delivering complex data platform transformations. Strong understanding across the full spectrum: AI/ML: Generative AI, foundation models, LLMs, traditional ML, prompt engineering, fine-tuning. Data Platforms: Lakehouse architectures, data mesh, ETL/ELT, streaming, data governance, data quality. Proficiency in Python, SQL, and Spark with hands-on experience in: Generative AI: LangChain, vector databases, embedding models. Data Engineering: PySpark, Apache Iceberg/Delta Lake, orchestration tools. A proven ability to articulate both visionary AI possibilities and practical data platform requirements to diverse audiences. About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world's leading technologies - across applications, data and security - to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology Though we're all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 8th June 2026 Salary: £26,428 per annum Site: S ky, 1 MacIntosh Rd, Livingston EH54 7BW Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £26, 428 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: We're"based at Kirkton Campus"in Livingston"and home to over 2000 colleagues. We have free onsite"parking"and operate a free"shuttle"bus service from Livingston North train station"and Livingston shopping centre. You'll also"have access to our subsidised canteen, free tea and coffee,"hair and beauty salon, valet carwash,"amazon lockers, cash machine, covered bike storage,"prayer room and"shower facilities as part of the onsite gym. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Apr 23, 2026
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 8th June 2026 Salary: £26,428 per annum Site: S ky, 1 MacIntosh Rd, Livingston EH54 7BW Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £26, 428 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: We're"based at Kirkton Campus"in Livingston"and home to over 2000 colleagues. We have free onsite"parking"and operate a free"shuttle"bus service from Livingston North train station"and Livingston shopping centre. You'll also"have access to our subsidised canteen, free tea and coffee,"hair and beauty salon, valet carwash,"amazon lockers, cash machine, covered bike storage,"prayer room and"shower facilities as part of the onsite gym. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Customer Service Representative Location: Hove Hours: Full-time, 37.5 hours per week Salary: Up to 26,000 (depending on experience) Immediate Start! We're working with a well-established engineering and manufacturing business to find a proactive Customer Service Representative to join their friendly team in Hove. You'll be responsible for supporting customers with their orders and enquiries, managing accounts, processing orders through the ERP system, and ensuring excellent service throughout the sales process. Duties of the role (but not limited to) include: To communicate and update all customers on commercial aspects via email and telephone. To create new accounts for customers and mainting data for existing clients. To process customer orders in ERP systems and help with customer progress requests. To complete invoicing and order acknowledgement processing To manage the quotation process and contract reviews. To support external Sales Engineer requests. To process customers claims, returns and credits. To update and manage CRM. To liaise with sales subsidaries across Europe to gather relevent information for customer requests. What you'll need: Previous experience in a customer service or order processing role Confident communication skills and attention to detail Strong Microsoft Office skills (especially Excel and Word) Ability to prioritise and work well under pressure Experience using ERP/MRP systems (advantageous but not essential) What's on offer: Salary up to 26,000 33 days holiday (including bank holidays) Private healthcare after probation Pension scheme and profit share Employee rewards and discounts Cycle-to-work scheme If you are enthusiastic, friendly, and have a passion for supporting others, this position is perfect for you. Apply now to join our client's team. If you experience any issues applying, please send your CV along with the name of the role you are applying for to (url removed). Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy. Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - (url removed). Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 23, 2026
Full time
Customer Service Representative Location: Hove Hours: Full-time, 37.5 hours per week Salary: Up to 26,000 (depending on experience) Immediate Start! We're working with a well-established engineering and manufacturing business to find a proactive Customer Service Representative to join their friendly team in Hove. You'll be responsible for supporting customers with their orders and enquiries, managing accounts, processing orders through the ERP system, and ensuring excellent service throughout the sales process. Duties of the role (but not limited to) include: To communicate and update all customers on commercial aspects via email and telephone. To create new accounts for customers and mainting data for existing clients. To process customer orders in ERP systems and help with customer progress requests. To complete invoicing and order acknowledgement processing To manage the quotation process and contract reviews. To support external Sales Engineer requests. To process customers claims, returns and credits. To update and manage CRM. To liaise with sales subsidaries across Europe to gather relevent information for customer requests. What you'll need: Previous experience in a customer service or order processing role Confident communication skills and attention to detail Strong Microsoft Office skills (especially Excel and Word) Ability to prioritise and work well under pressure Experience using ERP/MRP systems (advantageous but not essential) What's on offer: Salary up to 26,000 33 days holiday (including bank holidays) Private healthcare after probation Pension scheme and profit share Employee rewards and discounts Cycle-to-work scheme If you are enthusiastic, friendly, and have a passion for supporting others, this position is perfect for you. Apply now to join our client's team. If you experience any issues applying, please send your CV along with the name of the role you are applying for to (url removed). Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy. Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - (url removed). Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Junior Sales and Marketing Executive - Hornchurch, London We are currently recruiting for a brand new position of Client Liaison Coordinator to support our sales and marketing process at our luxury home in Hornchurch. With a focus on target achievement and exceptional customer service standards, you'll manage the resident move-in process and take accountability for the new resident administration activity. What Signature Offer Full Time - 40 hours per week Monday to Friday, 9.00am - 5.30pm Up to 30 days annual leave, plus 8 bank holidays, depending on length of service Workplace pension Free meals on shift for staff working 6+ hours Life Assurance Scheme 'Blue Light' discount scheme eligible Refer A Friend Incentive £50 voucher and up to £1,000 cash bonus Staff recognition scheme - Purple Heart Award Ongoing career training and development Employee Assistance Programme, occupational health support and wellbeing services Plus cycle to work scheme, study support, long service awards and more Transport Links Commuting - Emerson Park nearest train station Your Role at Signature Supported by our Client Liaison Manager you'll identify and pursue new sales opportunities, developing and maintaining relevant Business Development contacts within the local community. As Client Liaison Coordinator, you'll assist in meeting sales targets and deadlines, support sales events and exhibitions, update our sales database, follow up on sales leads and produce activity reports as required. You'll also handle general sales and marketing enquiries. You'll manage and coordinate the resident move-in process on a day to day basis, taking accountability for the new resident administration activity and also provide offer cover within the home as needed, including weekends and evenings Internally, this role is called Client Liaison Coordinator, if you are successful this will be your job title. What we're looking for We are kind and compassionate. Positive and resilient. Proactive and organised. Honest and accountable. Passionate and keen to develop. If this sounds like you, you'll fit right in. Alongside good written, verbal communication and Microsoft Office skills, previous sales experience and negotiation skills would be a big advantage. A full valid Driving License is required. About Signature Signature Senior Lifestyle offer unrivalled residential and dementia care in luxury homes. We strive for excellence in everything we do, and make a real difference to our residents' lives. Our team is one of our biggest assets. We cultivate a supportive environment for our people, with tailored training and career development at all levels. Wake up to the potential inside you. Apply to Signature Senior Lifestyle today.
Apr 23, 2026
Full time
Junior Sales and Marketing Executive - Hornchurch, London We are currently recruiting for a brand new position of Client Liaison Coordinator to support our sales and marketing process at our luxury home in Hornchurch. With a focus on target achievement and exceptional customer service standards, you'll manage the resident move-in process and take accountability for the new resident administration activity. What Signature Offer Full Time - 40 hours per week Monday to Friday, 9.00am - 5.30pm Up to 30 days annual leave, plus 8 bank holidays, depending on length of service Workplace pension Free meals on shift for staff working 6+ hours Life Assurance Scheme 'Blue Light' discount scheme eligible Refer A Friend Incentive £50 voucher and up to £1,000 cash bonus Staff recognition scheme - Purple Heart Award Ongoing career training and development Employee Assistance Programme, occupational health support and wellbeing services Plus cycle to work scheme, study support, long service awards and more Transport Links Commuting - Emerson Park nearest train station Your Role at Signature Supported by our Client Liaison Manager you'll identify and pursue new sales opportunities, developing and maintaining relevant Business Development contacts within the local community. As Client Liaison Coordinator, you'll assist in meeting sales targets and deadlines, support sales events and exhibitions, update our sales database, follow up on sales leads and produce activity reports as required. You'll also handle general sales and marketing enquiries. You'll manage and coordinate the resident move-in process on a day to day basis, taking accountability for the new resident administration activity and also provide offer cover within the home as needed, including weekends and evenings Internally, this role is called Client Liaison Coordinator, if you are successful this will be your job title. What we're looking for We are kind and compassionate. Positive and resilient. Proactive and organised. Honest and accountable. Passionate and keen to develop. If this sounds like you, you'll fit right in. Alongside good written, verbal communication and Microsoft Office skills, previous sales experience and negotiation skills would be a big advantage. A full valid Driving License is required. About Signature Signature Senior Lifestyle offer unrivalled residential and dementia care in luxury homes. We strive for excellence in everything we do, and make a real difference to our residents' lives. Our team is one of our biggest assets. We cultivate a supportive environment for our people, with tailored training and career development at all levels. Wake up to the potential inside you. Apply to Signature Senior Lifestyle today.
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Apr 23, 2026
Full time
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Executive Officer The Organisation: Infected Blood Compensation Authority (IBCA) was created in response to the Infected Blood Inquiry (IBI). The IBCA exists to deliver compensation to those infected with HIV, Hepatitis B or C through contaminated blood products, and to those affected by their suffering. The Authority's mission is to provide recognition, justice, and financial redress after decades of delay. Job Details: Location: Newcastle - Benton Park View, NE98 1YX Start Date: 13th October Duration: 3 Month Temporary Assignment Hours: 9am-5pm, Monday-Friday (37 hours per week) Job Type: Office based Pay Rate: £14.56 Parking: Available on site Job Description: The Infected Blood Compensation Authority is a trauma-informed organisation. In this crucial customer service and administrative role, you will be the first point of contact for our community, providing vital support to members of the public who wish to register their intent to claim compensation. You'll guide people through the online registration process and ensure their records remain accurate, all while fostering an environment of trust and understanding. This position isn't just about customer service; it's about listening, supporting, and showing compassion to people who have endured decades of pain and frustration. You'll be supporting them by creating a safe and welcoming space, actively listening to their concerns, and responding with empathy. We are committed to ensuring the well-being and safeguarding of both our claimants and our team members. You'll need to balance professionalism with humanity, ensuring claimants feel heard, respected, and supported throughout their journey, while also keeping processes accurate and efficient. Your role will be instrumental in demonstrating our commitment to a trauma-informed approach, where every interaction is handled with sensitivity and care Essential Skills & Qualities: Experience of working in a fast-paced customer service environment (working with vulnerable clients preferred); A high standard of written and verbal communication skills Empathy, patience and resilience when dealing with emotionally charged conversations Ability to work under pressure Excellent organisational skills Good IT skills Ability to pass basic DBS check Full right to work Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interestand state the role that you are interested in.We arecommitted to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Apr 23, 2026
Full time
Executive Officer The Organisation: Infected Blood Compensation Authority (IBCA) was created in response to the Infected Blood Inquiry (IBI). The IBCA exists to deliver compensation to those infected with HIV, Hepatitis B or C through contaminated blood products, and to those affected by their suffering. The Authority's mission is to provide recognition, justice, and financial redress after decades of delay. Job Details: Location: Newcastle - Benton Park View, NE98 1YX Start Date: 13th October Duration: 3 Month Temporary Assignment Hours: 9am-5pm, Monday-Friday (37 hours per week) Job Type: Office based Pay Rate: £14.56 Parking: Available on site Job Description: The Infected Blood Compensation Authority is a trauma-informed organisation. In this crucial customer service and administrative role, you will be the first point of contact for our community, providing vital support to members of the public who wish to register their intent to claim compensation. You'll guide people through the online registration process and ensure their records remain accurate, all while fostering an environment of trust and understanding. This position isn't just about customer service; it's about listening, supporting, and showing compassion to people who have endured decades of pain and frustration. You'll be supporting them by creating a safe and welcoming space, actively listening to their concerns, and responding with empathy. We are committed to ensuring the well-being and safeguarding of both our claimants and our team members. You'll need to balance professionalism with humanity, ensuring claimants feel heard, respected, and supported throughout their journey, while also keeping processes accurate and efficient. Your role will be instrumental in demonstrating our commitment to a trauma-informed approach, where every interaction is handled with sensitivity and care Essential Skills & Qualities: Experience of working in a fast-paced customer service environment (working with vulnerable clients preferred); A high standard of written and verbal communication skills Empathy, patience and resilience when dealing with emotionally charged conversations Ability to work under pressure Excellent organisational skills Good IT skills Ability to pass basic DBS check Full right to work Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interestand state the role that you are interested in.We arecommitted to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
A compassionate compensation organization in Newcastle upon Tyne seeks an Executive Officer for a 3-month temporary assignment. The role involves supporting vulnerable clients through the compensation registration process with empathy and efficiency. Ideal candidates have experience in customer service, strong communication skills, and a commitment to a trauma-informed approach. The position offers a pay rate of £14.56, office-based hours of 9am-5pm, Monday to Friday.
Apr 23, 2026
Full time
A compassionate compensation organization in Newcastle upon Tyne seeks an Executive Officer for a 3-month temporary assignment. The role involves supporting vulnerable clients through the compensation registration process with empathy and efficiency. Ideal candidates have experience in customer service, strong communication skills, and a commitment to a trauma-informed approach. The position offers a pay rate of £14.56, office-based hours of 9am-5pm, Monday to Friday.
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 8th June 2026 Salary: £26,428 per annum Site: S ky, 1 MacIntosh Rd, Livingston EH54 7BW Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £26, 428 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: We're"based at Kirkton Campus"in Livingston"and home to over 2000 colleagues. We have free onsite"parking"and operate a free"shuttle"bus service from Livingston North train station"and Livingston shopping centre. You'll also"have access to our subsidised canteen, free tea and coffee,"hair and beauty salon, valet carwash,"amazon lockers, cash machine, covered bike storage,"prayer room and"shower facilities as part of the onsite gym. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Apr 23, 2026
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 8th June 2026 Salary: £26,428 per annum Site: S ky, 1 MacIntosh Rd, Livingston EH54 7BW Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £26, 428 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: We're"based at Kirkton Campus"in Livingston"and home to over 2000 colleagues. We have free onsite"parking"and operate a free"shuttle"bus service from Livingston North train station"and Livingston shopping centre. You'll also"have access to our subsidised canteen, free tea and coffee,"hair and beauty salon, valet carwash,"amazon lockers, cash machine, covered bike storage,"prayer room and"shower facilities as part of the onsite gym. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Company Overview Nulogy is a manufacturing technology company driven by a vision to make life better for the people who plan, produce, and deliver the products we use every day. Nulogy's Manufacturing Operating System helps manufacturers and packagers automate every stage of the production process-from inventory to quality-which reduces operating costs, increases efficiency, and boosts customer satisfaction. Hundreds of manufacturing sites around the world are powered by Nulogy, and our software also runs in the networks of world leading brands such as Colgate Palmolive, L'Oréal, and Procter & Gamble. Nulogy has grown rapidly over the last decade, and we are proud to be recognized with a number of awards including: Canada's Top Small & Medium Employers, Food Logistics Top 100 Software Provider, and Canada's Most Admired Corporate Culture. Nulogy has also received multiple awards for company culture, the most recent being one of Canada's Top Small & Medium Employers for 2024, Great Place to Work 2025 & Greater Toronto's Top Employers for 2025. By joining Nulogy, you'll become part of a fantastic culture of capable and motivated individuals. You'll also join a team that is solving challenging problems every day with the potential to make a global impact. YOUR MISSION Nulogy's Manufacturing Operating System (MOS) connects maintenance, production, quality, inventory, and supplier operations into one real time execution layer - giving every team shared visibility, faster response, and total operational control. This role exists to retain, grow, and deepen the success of our customers. You will own a portfolio of manufacturers, driving adoption of the Nulogy MOS, protecting and expanding annual recurring revenue, and serving as the technical and operational partner that keeps customers anchored to outcomes. Key Responsibilities Own a dedicated portfolio of accounts as the primary point of contact for operational, technical, and strategic matters Act as a trusted advisor to credibly guide customer outcomes across the full MOS: maintenance, production, quality, inventory, and supplier operations Drive platform adoption, protect retention, and identify expansion and cross sell opportunities Conduct product demos and showcase new functionality to existing clients Recognize opportunities and work proactively with customers through scope development, Statement of Work, resource allocation and delivery of new capabilities Clearly translate our customers business requirements into technical product capabilities Partner and collaborate with our internal teams on projects and customer related matters Diagnose technical issues and growth requirements - coordinating with Product, Engineering, Professional Services, and Support to drive resolution Share best practices across the customer base and identify industry trends as Nulogy opportunities Technical & Domain 5-8+ years in manufacturing operations, CPG/supply chain, industrial engineering, account management or customer success - shop floor exposure preferred Strong understanding of SaaS operating models and subscription based customer success motions Working knowledge of OEE (availability, performance, quality) and ability to contextualize data with customer stakeholders Experience with MES, ERP, or supply chain platforms an asset Industry experience in CPG, food & beverage, industrial, automotive, or contract manufacturing environments preferred Skills & Competencies Builds credibility with plant floor operators and C suite alike; leads difficult conversations with confidence Exceptional communication skills across diverse audiences - shift supervisors to executive stakeholders Effective at leading and facilitating customer meetings Able to dynamically prioritize across a multi account portfolio in a fast paced environment Detail oriented; strong analytical, planning, and organizational skills Comfortable owning GRR/NRR targets and measuring success through retention, expansion, and adoption metrics Effective at leading customer meetings and navigating complex negotiations Friendly, empathetic, and composed under pressure Able to travel 30-35%; site visits are meaningful to this role Why Nulogy Competitive benefits package: Unlimited Paid Vacation policy, Parental Leave: 100% top up for 15 weeks for any parent or biological or adopted children, RRSP Matching Program; $3k annual education budget, Group benefit plan including health, dental, and vision that start on day one; We're solving problems that no one has been able to solve before. This is an opportunity to join an organization that is transforming the way that supply chains are structured. Fully Remote Everyone is set up with the tools and resources required to stay connected and help employees do their best work. Nulogy embraces diversity, and we recognize the need for teams that represent a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We encourage everyone to apply.
Apr 23, 2026
Full time
Company Overview Nulogy is a manufacturing technology company driven by a vision to make life better for the people who plan, produce, and deliver the products we use every day. Nulogy's Manufacturing Operating System helps manufacturers and packagers automate every stage of the production process-from inventory to quality-which reduces operating costs, increases efficiency, and boosts customer satisfaction. Hundreds of manufacturing sites around the world are powered by Nulogy, and our software also runs in the networks of world leading brands such as Colgate Palmolive, L'Oréal, and Procter & Gamble. Nulogy has grown rapidly over the last decade, and we are proud to be recognized with a number of awards including: Canada's Top Small & Medium Employers, Food Logistics Top 100 Software Provider, and Canada's Most Admired Corporate Culture. Nulogy has also received multiple awards for company culture, the most recent being one of Canada's Top Small & Medium Employers for 2024, Great Place to Work 2025 & Greater Toronto's Top Employers for 2025. By joining Nulogy, you'll become part of a fantastic culture of capable and motivated individuals. You'll also join a team that is solving challenging problems every day with the potential to make a global impact. YOUR MISSION Nulogy's Manufacturing Operating System (MOS) connects maintenance, production, quality, inventory, and supplier operations into one real time execution layer - giving every team shared visibility, faster response, and total operational control. This role exists to retain, grow, and deepen the success of our customers. You will own a portfolio of manufacturers, driving adoption of the Nulogy MOS, protecting and expanding annual recurring revenue, and serving as the technical and operational partner that keeps customers anchored to outcomes. Key Responsibilities Own a dedicated portfolio of accounts as the primary point of contact for operational, technical, and strategic matters Act as a trusted advisor to credibly guide customer outcomes across the full MOS: maintenance, production, quality, inventory, and supplier operations Drive platform adoption, protect retention, and identify expansion and cross sell opportunities Conduct product demos and showcase new functionality to existing clients Recognize opportunities and work proactively with customers through scope development, Statement of Work, resource allocation and delivery of new capabilities Clearly translate our customers business requirements into technical product capabilities Partner and collaborate with our internal teams on projects and customer related matters Diagnose technical issues and growth requirements - coordinating with Product, Engineering, Professional Services, and Support to drive resolution Share best practices across the customer base and identify industry trends as Nulogy opportunities Technical & Domain 5-8+ years in manufacturing operations, CPG/supply chain, industrial engineering, account management or customer success - shop floor exposure preferred Strong understanding of SaaS operating models and subscription based customer success motions Working knowledge of OEE (availability, performance, quality) and ability to contextualize data with customer stakeholders Experience with MES, ERP, or supply chain platforms an asset Industry experience in CPG, food & beverage, industrial, automotive, or contract manufacturing environments preferred Skills & Competencies Builds credibility with plant floor operators and C suite alike; leads difficult conversations with confidence Exceptional communication skills across diverse audiences - shift supervisors to executive stakeholders Effective at leading and facilitating customer meetings Able to dynamically prioritize across a multi account portfolio in a fast paced environment Detail oriented; strong analytical, planning, and organizational skills Comfortable owning GRR/NRR targets and measuring success through retention, expansion, and adoption metrics Effective at leading customer meetings and navigating complex negotiations Friendly, empathetic, and composed under pressure Able to travel 30-35%; site visits are meaningful to this role Why Nulogy Competitive benefits package: Unlimited Paid Vacation policy, Parental Leave: 100% top up for 15 weeks for any parent or biological or adopted children, RRSP Matching Program; $3k annual education budget, Group benefit plan including health, dental, and vision that start on day one; We're solving problems that no one has been able to solve before. This is an opportunity to join an organization that is transforming the way that supply chains are structured. Fully Remote Everyone is set up with the tools and resources required to stay connected and help employees do their best work. Nulogy embraces diversity, and we recognize the need for teams that represent a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We encourage everyone to apply.
Account Executive Customer Experience Software (SaaS & AI) Hybrid working - One day per week in London £85,000 - £95,000 Basic Salary + Double Uncapped OTE We are exclusively partnered with a market-leading SaaS company in the customer experience software / AI space. Recognised by G2, Gartner and Forrester as an industry leader, our client is experiencing rapid growth. They have achieved a 30% year-on-year increase and are a profitable, well-funded business. As part of their expansion, they are seeking a high-performing Enterprise Account Executive to drive new business sales into large enterprises (25k+ employees) in the Financial Services, Insurance & Telecoms verticals. The Company: This forward-thinking, professional & innovative company is a true champion within its sector. They pride themselves on the quality of their product portfolio and service offering. You have a rare opportunity to join this fantastic business as they look to expand their team for the future. In return for your experience, they can offer a very rewarding career, with an excellent training and benefits package. The Role: Secure net-new enterprise clients, selling into clients with 25k+ employees Manage complex, consultative sales cycle with C-suite and IT / Marketing stakeholders Develop strategic account plans to drive larger deal values and multi-year contracts Leverage strong SDR, marketing, and events to support pipeline and revenue growth Your background and suitability: Proven experience in Large SaaS sales projects - cradle to grave Track record of closing high-value, complex deals (£200k+ ACV) Experience selling into large enterprise (25k+ employees) Ability to engage and sell to C-level decision-makers Strong consultative sales skills with a hunter mentality The Package: £85,000 - £95,000 Basic salary + double uncapped OTE Hybrid working - 1 Day a week in London Superb benefits package Pension 25 days holiday plus stats Please apply for this job online if you are interested and feel you fit the above criteria. The company are doing first interviews immediately and if you have any questions, please contact John Ahearne at TalentTech Recruitment Ltd.
Apr 23, 2026
Full time
Account Executive Customer Experience Software (SaaS & AI) Hybrid working - One day per week in London £85,000 - £95,000 Basic Salary + Double Uncapped OTE We are exclusively partnered with a market-leading SaaS company in the customer experience software / AI space. Recognised by G2, Gartner and Forrester as an industry leader, our client is experiencing rapid growth. They have achieved a 30% year-on-year increase and are a profitable, well-funded business. As part of their expansion, they are seeking a high-performing Enterprise Account Executive to drive new business sales into large enterprises (25k+ employees) in the Financial Services, Insurance & Telecoms verticals. The Company: This forward-thinking, professional & innovative company is a true champion within its sector. They pride themselves on the quality of their product portfolio and service offering. You have a rare opportunity to join this fantastic business as they look to expand their team for the future. In return for your experience, they can offer a very rewarding career, with an excellent training and benefits package. The Role: Secure net-new enterprise clients, selling into clients with 25k+ employees Manage complex, consultative sales cycle with C-suite and IT / Marketing stakeholders Develop strategic account plans to drive larger deal values and multi-year contracts Leverage strong SDR, marketing, and events to support pipeline and revenue growth Your background and suitability: Proven experience in Large SaaS sales projects - cradle to grave Track record of closing high-value, complex deals (£200k+ ACV) Experience selling into large enterprise (25k+ employees) Ability to engage and sell to C-level decision-makers Strong consultative sales skills with a hunter mentality The Package: £85,000 - £95,000 Basic salary + double uncapped OTE Hybrid working - 1 Day a week in London Superb benefits package Pension 25 days holiday plus stats Please apply for this job online if you are interested and feel you fit the above criteria. The company are doing first interviews immediately and if you have any questions, please contact John Ahearne at TalentTech Recruitment Ltd.
Customer Support Executives - Immediate start Castleford, WF10 - Short walk from the train station 5-month contract ASAP start 37 hours per week , Monday-Friday (flexible start/finish times) 14.07 per hour Fully on site About the Role We're supporting a well-known Housing Association in recruiting Support Executives to join their friendly and supportive Customer Support Team. In this role, you'll be contacting tenants to confirm details, update their information, and ensure the organisation holds accurate, GDPR-compliant records. You'll also check whether customers still wish to receive services and action updates accordingly. It's a great opportunity for someone confident on the phone, organised, and looking to join a welcoming team environment. What You'll Be Doing Contact tenants by phone or other means to collect information about their household. Collect information regarding their personal circumstances, medical conditions and any adjustments that they may need us to make when delivering services to them Accurately record information using a bespoke IT system Note any queries and escalate and pass over accordingly Cleanse the internal data base What We're Looking For Experience in a customer service, call centre, or customer-facing role Excellent communication and interpersonal skills Strong attention to detail when recording information IT Literate - Outlook, Excel and CRM systems Why Temp with Office Angels? Weekly pay - every Friday Minimum 28 days annual leave A dedicated consultant supporting your journey Early access to permanent opportunities Free eyecare vouchers "Temp of the Month" recognition Mobile-friendly timesheets Retail discounts & perks Access to well-being platforms Free LinkedIn Learning courses (Microsoft Office, languages & more) If this sounds like the right fit for you, apply today with your most up-to-date CV! Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 23, 2026
Seasonal
Customer Support Executives - Immediate start Castleford, WF10 - Short walk from the train station 5-month contract ASAP start 37 hours per week , Monday-Friday (flexible start/finish times) 14.07 per hour Fully on site About the Role We're supporting a well-known Housing Association in recruiting Support Executives to join their friendly and supportive Customer Support Team. In this role, you'll be contacting tenants to confirm details, update their information, and ensure the organisation holds accurate, GDPR-compliant records. You'll also check whether customers still wish to receive services and action updates accordingly. It's a great opportunity for someone confident on the phone, organised, and looking to join a welcoming team environment. What You'll Be Doing Contact tenants by phone or other means to collect information about their household. Collect information regarding their personal circumstances, medical conditions and any adjustments that they may need us to make when delivering services to them Accurately record information using a bespoke IT system Note any queries and escalate and pass over accordingly Cleanse the internal data base What We're Looking For Experience in a customer service, call centre, or customer-facing role Excellent communication and interpersonal skills Strong attention to detail when recording information IT Literate - Outlook, Excel and CRM systems Why Temp with Office Angels? Weekly pay - every Friday Minimum 28 days annual leave A dedicated consultant supporting your journey Early access to permanent opportunities Free eyecare vouchers "Temp of the Month" recognition Mobile-friendly timesheets Retail discounts & perks Access to well-being platforms Free LinkedIn Learning courses (Microsoft Office, languages & more) If this sounds like the right fit for you, apply today with your most up-to-date CV! Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 8th June 2026 Salary: £26,428 per annum Site: S ky, 1 MacIntosh Rd, Livingston EH54 7BW Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £26, 428 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: We're"based at Kirkton Campus"in Livingston"and home to over 2000 colleagues. We have free onsite"parking"and operate a free"shuttle"bus service from Livingston North train station"and Livingston shopping centre. You'll also"have access to our subsidised canteen, free tea and coffee,"hair and beauty salon, valet carwash,"amazon lockers, cash machine, covered bike storage,"prayer room and"shower facilities as part of the onsite gym. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Apr 23, 2026
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 8th June 2026 Salary: £26,428 per annum Site: S ky, 1 MacIntosh Rd, Livingston EH54 7BW Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £26, 428 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: We're"based at Kirkton Campus"in Livingston"and home to over 2000 colleagues. We have free onsite"parking"and operate a free"shuttle"bus service from Livingston North train station"and Livingston shopping centre. You'll also"have access to our subsidised canteen, free tea and coffee,"hair and beauty salon, valet carwash,"amazon lockers, cash machine, covered bike storage,"prayer room and"shower facilities as part of the onsite gym. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Leasing Associate We're working with one of the country's best residential developers and operators, offering a great opportunity for a confident and driven Leasing Associate looking to join a professional, well-structured team. If you thrive in a fast-paced environment, enjoy delivering excellent service, and want to build your career with a reputable business, this is a strong next step. You'll be part of a well-supported team focused on service, compliance, and efficiency, with access to high-quality rental stock and modern developments. Here's why this opportunity stands out: Competitive basic salary up to 25,000 , with OTE up to 40,000 (and we can prove it!) Uncapped commission structure with strong stock availability and thousands being constructed too Let modern, high-quality homes in well-managed developments Clear progression path, internal development is strongly encouraged Exposure to wider operational aspects of the rental cycle Work alongside experienced property and resident services teams Opportunity to support social media, marketing and local lead generation A company culture focused on professionalism, quality and long-term success Key responsibilities include: Managing enquiries, arranging and conducting viewings Qualifying applicants in line with internal guidelines Supporting marketing, listing and advertising of available units Providing exceptional customer service to prospective residents Ensuring compliance and accurate documentation throughout the process Monitoring competitor activity and local market trends Maintaining CRM and lettings systems with accurate information What we're looking for: Previous experience in residential lettings (lettings executive / lettings negotiator / lettings consultant), ideally in a busy environment Strong understanding of the rental process and regulatory requirement Excellent communication and organisational skills Confident working independently and within a team High attention to detail and ability to manage multiple tasks Good IT proficiency and familiarity with lettings or CRM software Full UK driving licence preferred but not essential This is an excellent opportunity for a motivated Leasing Associate to earn well, build experience, and grow within a respected and expanding business.
Apr 23, 2026
Full time
Leasing Associate We're working with one of the country's best residential developers and operators, offering a great opportunity for a confident and driven Leasing Associate looking to join a professional, well-structured team. If you thrive in a fast-paced environment, enjoy delivering excellent service, and want to build your career with a reputable business, this is a strong next step. You'll be part of a well-supported team focused on service, compliance, and efficiency, with access to high-quality rental stock and modern developments. Here's why this opportunity stands out: Competitive basic salary up to 25,000 , with OTE up to 40,000 (and we can prove it!) Uncapped commission structure with strong stock availability and thousands being constructed too Let modern, high-quality homes in well-managed developments Clear progression path, internal development is strongly encouraged Exposure to wider operational aspects of the rental cycle Work alongside experienced property and resident services teams Opportunity to support social media, marketing and local lead generation A company culture focused on professionalism, quality and long-term success Key responsibilities include: Managing enquiries, arranging and conducting viewings Qualifying applicants in line with internal guidelines Supporting marketing, listing and advertising of available units Providing exceptional customer service to prospective residents Ensuring compliance and accurate documentation throughout the process Monitoring competitor activity and local market trends Maintaining CRM and lettings systems with accurate information What we're looking for: Previous experience in residential lettings (lettings executive / lettings negotiator / lettings consultant), ideally in a busy environment Strong understanding of the rental process and regulatory requirement Excellent communication and organisational skills Confident working independently and within a team High attention to detail and ability to manage multiple tasks Good IT proficiency and familiarity with lettings or CRM software Full UK driving licence preferred but not essential This is an excellent opportunity for a motivated Leasing Associate to earn well, build experience, and grow within a respected and expanding business.
Sytner Group are excited to offer a Permanent Sales Executive role with a basic salary of £20,000 and the potential to make a generous commission. Our Sales Executives really are at the heart of ensuring that we deliver first class customer experiences to every customer that visits one of our dealerships. Joining us as a Sales Executive means you will be the key point of contact for our customers during this exciting experience of buying their car, so it s crucial you get the service right first time and every time. Interested? Read on for what we are looking for About the role Sytner Volvo Warrington have an exciting opportunity available for an individual who comes from some form of customer service or sales background. As a Sytner Sales Executive, you will communicate with customers to support and understand their needs, on their journey to buying a new car. Sytner Sales Executives work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. On top of your salary and very achievable OTE of £55,000 , you will also benefit from subsidised Manufacturer Car Purchase schemes for your family as well as discounted MOT and servicing, a colleague introduction reward scheme, discounted Gym membership and discounts with popular high street retailers. About You You will have good interpersonal skills and take pride in engaging with customers face-to-face and have passion for delivering outstanding customer service. A full and valid UK driving licence will also be of benefit. Please note you may be asked to attend an assessment centre. All successful applicants will receive details around dates and times once the role has closed. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Apr 23, 2026
Full time
Sytner Group are excited to offer a Permanent Sales Executive role with a basic salary of £20,000 and the potential to make a generous commission. Our Sales Executives really are at the heart of ensuring that we deliver first class customer experiences to every customer that visits one of our dealerships. Joining us as a Sales Executive means you will be the key point of contact for our customers during this exciting experience of buying their car, so it s crucial you get the service right first time and every time. Interested? Read on for what we are looking for About the role Sytner Volvo Warrington have an exciting opportunity available for an individual who comes from some form of customer service or sales background. As a Sytner Sales Executive, you will communicate with customers to support and understand their needs, on their journey to buying a new car. Sytner Sales Executives work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. On top of your salary and very achievable OTE of £55,000 , you will also benefit from subsidised Manufacturer Car Purchase schemes for your family as well as discounted MOT and servicing, a colleague introduction reward scheme, discounted Gym membership and discounts with popular high street retailers. About You You will have good interpersonal skills and take pride in engaging with customers face-to-face and have passion for delivering outstanding customer service. A full and valid UK driving licence will also be of benefit. Please note you may be asked to attend an assessment centre. All successful applicants will receive details around dates and times once the role has closed. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
