Housing Interventions Officer Location: Bridgend, Wales Salary :£26,339 per annum Vacancy Type: Full time, Permanent Closing date: 14th May 2026 Are you a positive, solutions-focused professional with a passion for preventing homelessness and reducing reoffending? If you re driven by supporting meaningful change for people involved in the criminal justice system, this could be the ideal role for you. As a Housing Interventions Officer, you ll be based primarily at HMP Parc, working side-by-side with Probation resettlement colleagues and directly with men in custody and on release. Occasional travel to HMP Cardiff, Swansea, Usk or Prescoed may be required depending on service need. You ll deliver housing-focused interventions that prevent homelessness, improve access to accommodation and support successful resettlement into the community. What you ll be doing Deliver 1-to-1 housing advice and interventions within the prison environment Complete holistic housing needs assessments and develop clear, structured action plans Prevent homelessness by securing and sustaining suitable accommodation Source private rented accommodation (HMOs, shared housing, studios and 1-beds) Liaise with landlords and agents, including negotiating rent and tenancy terms Ensure properties meet legal, health & safety and Rent Smart Wales requirements Work closely with Prison, Probation and housing partners to manage risk and achieve targets Encourage engagement with Forward Connect and other appropriate support services What we re looking for Good knowledge of housing and welfare benefits systems Experience providing housing and welfare advice Experience assessing housing and wider support needs Ability to develop support plans to help people sustain tenancies Understanding of homelessness, abstinence-based recovery and complex needs Experience supporting people facing multiple disadvantage If you re motivated, resilient and committed to reducing reoffending through stable housing, we d love to hear from you. Please see the attached Job Description for full details All probation-based roles are subject to enhanced DBS checks and HMPPS security vetting. These checks can take up to 6-8 weeks to complete. Any offer of employment will be conditional upon the successful completion of both checks. About Us We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits - Flexible working Training and development opportunities Simply Health Cashback Scheme (optional) Season Ticket Loan Scheme Cycle to work scheme Crisis Loan Scheme Electric Car Scheme 3 x Wellbeing Days (pro rata'd for part time employees) Access to Blue Light Card 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays Contributory Pension Scheme Employer matched contributions of up to 6% in the first two years service and up to 9% thereafter Death in Service Payment (2x annual salary) Critical Illness Insurance (subject to qualifying criteria) Employee Screening and Eligibility to Work If successful in your application, you will be required to provide eligibility to work evidence in line with the Eligibility to Work in the UK requirements. Our Commitment to Safeguarding We are committed to safeguarding and promoting the welfare of children, young people, and adults at risk. Forward Trust follow safer recruitment practices and support a culture of openness and accountability. To Apply If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application.
Apr 23, 2026
Full time
Housing Interventions Officer Location: Bridgend, Wales Salary :£26,339 per annum Vacancy Type: Full time, Permanent Closing date: 14th May 2026 Are you a positive, solutions-focused professional with a passion for preventing homelessness and reducing reoffending? If you re driven by supporting meaningful change for people involved in the criminal justice system, this could be the ideal role for you. As a Housing Interventions Officer, you ll be based primarily at HMP Parc, working side-by-side with Probation resettlement colleagues and directly with men in custody and on release. Occasional travel to HMP Cardiff, Swansea, Usk or Prescoed may be required depending on service need. You ll deliver housing-focused interventions that prevent homelessness, improve access to accommodation and support successful resettlement into the community. What you ll be doing Deliver 1-to-1 housing advice and interventions within the prison environment Complete holistic housing needs assessments and develop clear, structured action plans Prevent homelessness by securing and sustaining suitable accommodation Source private rented accommodation (HMOs, shared housing, studios and 1-beds) Liaise with landlords and agents, including negotiating rent and tenancy terms Ensure properties meet legal, health & safety and Rent Smart Wales requirements Work closely with Prison, Probation and housing partners to manage risk and achieve targets Encourage engagement with Forward Connect and other appropriate support services What we re looking for Good knowledge of housing and welfare benefits systems Experience providing housing and welfare advice Experience assessing housing and wider support needs Ability to develop support plans to help people sustain tenancies Understanding of homelessness, abstinence-based recovery and complex needs Experience supporting people facing multiple disadvantage If you re motivated, resilient and committed to reducing reoffending through stable housing, we d love to hear from you. Please see the attached Job Description for full details All probation-based roles are subject to enhanced DBS checks and HMPPS security vetting. These checks can take up to 6-8 weeks to complete. Any offer of employment will be conditional upon the successful completion of both checks. About Us We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits - Flexible working Training and development opportunities Simply Health Cashback Scheme (optional) Season Ticket Loan Scheme Cycle to work scheme Crisis Loan Scheme Electric Car Scheme 3 x Wellbeing Days (pro rata'd for part time employees) Access to Blue Light Card 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays Contributory Pension Scheme Employer matched contributions of up to 6% in the first two years service and up to 9% thereafter Death in Service Payment (2x annual salary) Critical Illness Insurance (subject to qualifying criteria) Employee Screening and Eligibility to Work If successful in your application, you will be required to provide eligibility to work evidence in line with the Eligibility to Work in the UK requirements. Our Commitment to Safeguarding We are committed to safeguarding and promoting the welfare of children, young people, and adults at risk. Forward Trust follow safer recruitment practices and support a culture of openness and accountability. To Apply If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application.
Sittingbourne, Kent hybrid working available Southern Housing are looking formotivated and dedicated candidates to join our Operational Support department as an Operational Support Officer. Are you passionate about giving fantastic customer service and helping others? Do you thrive on variety, problem solving and finding effective solutions? If you answered yes, we have an exciting opportunity for click apply for full job details
Apr 23, 2026
Full time
Sittingbourne, Kent hybrid working available Southern Housing are looking formotivated and dedicated candidates to join our Operational Support department as an Operational Support Officer. Are you passionate about giving fantastic customer service and helping others? Do you thrive on variety, problem solving and finding effective solutions? If you answered yes, we have an exciting opportunity for click apply for full job details
Job title: Complaint Officer Location: Eastleigh SO50 Start Date: ASAP Contract Type: Temporary (12 weeks + potential to extend) Weekly Hours: 37 hours per week Job Purpose We are currently recruiting for a Complaint Officer to join a well-established Complaints Centre of Excellence. This role is key in ensuring customer complaints are handled efficiently, fairly, and with a strong focus on resolution and service improvement. You will act as the first point of contact for customers, managing complaints from initial acknowledgement through to investigation and outcome, ensuring a high standard of communication throughout. Key Responsibilities: Act as the first point of contact for customer complaints, managing expectations from the outset Investigate complaints thoroughly and reach fair, evidence-based outcomes Communicate decisions clearly and professionally, both verbally and in writing Build effective relationships with internal departments and external stakeholders (including Ombudsman, contractors, and local authorities) Identify recurring issues and contribute to service improvement initiatives Provide feedback to teams and support continuous improvement across services Candidate Profile Strong written and verbal communication skills, with excellent attention to detail Proven experience in complaints handling (or a similar customer-focused role) Ability to manage a varied workload and meet strict deadlines Confident decision-maker with the ability to handle sensitive situations fairly and professionally Customer-focused with a calm, empathetic approach Proficient in Microsoft Office (Outlook, Word, Excel) Experience in housing or working with external stakeholders is advantageous If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Lewis at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
Apr 23, 2026
Seasonal
Job title: Complaint Officer Location: Eastleigh SO50 Start Date: ASAP Contract Type: Temporary (12 weeks + potential to extend) Weekly Hours: 37 hours per week Job Purpose We are currently recruiting for a Complaint Officer to join a well-established Complaints Centre of Excellence. This role is key in ensuring customer complaints are handled efficiently, fairly, and with a strong focus on resolution and service improvement. You will act as the first point of contact for customers, managing complaints from initial acknowledgement through to investigation and outcome, ensuring a high standard of communication throughout. Key Responsibilities: Act as the first point of contact for customer complaints, managing expectations from the outset Investigate complaints thoroughly and reach fair, evidence-based outcomes Communicate decisions clearly and professionally, both verbally and in writing Build effective relationships with internal departments and external stakeholders (including Ombudsman, contractors, and local authorities) Identify recurring issues and contribute to service improvement initiatives Provide feedback to teams and support continuous improvement across services Candidate Profile Strong written and verbal communication skills, with excellent attention to detail Proven experience in complaints handling (or a similar customer-focused role) Ability to manage a varied workload and meet strict deadlines Confident decision-maker with the ability to handle sensitive situations fairly and professionally Customer-focused with a calm, empathetic approach Proficient in Microsoft Office (Outlook, Word, Excel) Experience in housing or working with external stakeholders is advantageous If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Lewis at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
MMP Consultancy are currently recruiting for a Neighbourhood Officer to work for a Housing Provider on a temporary basis, in Kent. Responsibilities: Tenancy and Estate Management - of a given patch including supporting team and providing cover where there is a need. Visiting residents at home to discuss and progress tenancy related issues. Making necessary referrals for support or additional help. Identifying concerns for welfare and making necessary safeguarding referrals Taking necessary enforcement action where there is a tenancy breach and opportunities to resolve tenancy breach have not been taken. This includes preparing and serving NOSPS or NTQ Investigate concerns for property condition, damage to property, claims of succession, tenancy audits, managing starter tenancies and carrying out review visits, preparing reports for Tenancy panel and signing fixed term tenancies over to s over to fully assured tenancies . Estate and block inspections . Working with other departments to obtain access and enforce tenancy conditions where required. Working with partner agencies to achieve joined up solutions Investigate reports of of low level ASB in line with our community safety policy, . Updating our ICT systems with accurate notes of contact had and progression case management workflows Requirements: Required qualifications/skills (e.g. Power BI, CIPD, Youth Work) Experience of tenancy and estate management Experience of working with vulnerable residents with complex needs. Evidence of excellent customer service skills Team player Positive attitude and solution focused
Apr 23, 2026
Seasonal
MMP Consultancy are currently recruiting for a Neighbourhood Officer to work for a Housing Provider on a temporary basis, in Kent. Responsibilities: Tenancy and Estate Management - of a given patch including supporting team and providing cover where there is a need. Visiting residents at home to discuss and progress tenancy related issues. Making necessary referrals for support or additional help. Identifying concerns for welfare and making necessary safeguarding referrals Taking necessary enforcement action where there is a tenancy breach and opportunities to resolve tenancy breach have not been taken. This includes preparing and serving NOSPS or NTQ Investigate concerns for property condition, damage to property, claims of succession, tenancy audits, managing starter tenancies and carrying out review visits, preparing reports for Tenancy panel and signing fixed term tenancies over to s over to fully assured tenancies . Estate and block inspections . Working with other departments to obtain access and enforce tenancy conditions where required. Working with partner agencies to achieve joined up solutions Investigate reports of of low level ASB in line with our community safety policy, . Updating our ICT systems with accurate notes of contact had and progression case management workflows Requirements: Required qualifications/skills (e.g. Power BI, CIPD, Youth Work) Experience of tenancy and estate management Experience of working with vulnerable residents with complex needs. Evidence of excellent customer service skills Team player Positive attitude and solution focused
Extensive experience of a senior leadership role within housing, property, development or urban regeneration either within a local authority or in the private sector. Track record of achieving demonstrable results from developing and delivering regeneration projects and projects which deliver additional housing. Experience of working in partnership with a wide range of partners and stakeholders to facilitate the delivery of complex redevelopment and regeneration schemes. Substantial experience of project management and use of financial appraisal tools and project management software for capital programmes. Track record of leadership with proven ability to empower and motivate staff and to build and contribute to effective teams and relationships particularly with partners. Ability to lead by example. Experience of working successfully at a senior level in a complex multi-disciplinary organisation demonstrating an ability to contribute to corporate, directorate and divisional goals. Thorough understanding and excellent knowledge of current legislation, issues, policies and developments at local and national level in relation to housing and regeneration development functions. Track record of successfully engaging with residents and others in a diverse community, building positive and productive working relationships. A proven ability to manage large scale multidisciplinary projects. Experience of anticipating problems and providing effective solutions and options to achieve successful outcomes in line with specific aims and objectives. Ability to provide exemplary leadership skills and contribute to programme delivery as part of a wider management structure. Ability to manage conflicting priorities in a pressurised and fast moving/changing environment, demonstrating a desire to acquire new skills and knowledge with a commitment to learning. Able to demonstrate an ability to apply performance management techniques, take responsibility for all tasks of those supervised, and to develop, negotiate and extend challenging outcomes and goals. Ability to manage substantial capital and revenue budgets to the required standard demanded by the Council whilst delivering high quality value for money services. Ability to work closely with and establish positive relationships to generate confidence and respect with elected members, Chief Officers, other senior Council officers, external agencies, community and voluntary groups, development professionals and members of the public as necessary to successfully discharge the functions of this role.
Apr 23, 2026
Seasonal
Extensive experience of a senior leadership role within housing, property, development or urban regeneration either within a local authority or in the private sector. Track record of achieving demonstrable results from developing and delivering regeneration projects and projects which deliver additional housing. Experience of working in partnership with a wide range of partners and stakeholders to facilitate the delivery of complex redevelopment and regeneration schemes. Substantial experience of project management and use of financial appraisal tools and project management software for capital programmes. Track record of leadership with proven ability to empower and motivate staff and to build and contribute to effective teams and relationships particularly with partners. Ability to lead by example. Experience of working successfully at a senior level in a complex multi-disciplinary organisation demonstrating an ability to contribute to corporate, directorate and divisional goals. Thorough understanding and excellent knowledge of current legislation, issues, policies and developments at local and national level in relation to housing and regeneration development functions. Track record of successfully engaging with residents and others in a diverse community, building positive and productive working relationships. A proven ability to manage large scale multidisciplinary projects. Experience of anticipating problems and providing effective solutions and options to achieve successful outcomes in line with specific aims and objectives. Ability to provide exemplary leadership skills and contribute to programme delivery as part of a wider management structure. Ability to manage conflicting priorities in a pressurised and fast moving/changing environment, demonstrating a desire to acquire new skills and knowledge with a commitment to learning. Able to demonstrate an ability to apply performance management techniques, take responsibility for all tasks of those supervised, and to develop, negotiate and extend challenging outcomes and goals. Ability to manage substantial capital and revenue budgets to the required standard demanded by the Council whilst delivering high quality value for money services. Ability to work closely with and establish positive relationships to generate confidence and respect with elected members, Chief Officers, other senior Council officers, external agencies, community and voluntary groups, development professionals and members of the public as necessary to successfully discharge the functions of this role.
Job Title: Housing Officer Location: Hampshire Salary: 28,000- 35,000 Hours: Monday-Friday 40 hours per week 8.30am-5pm Contract Type: Fixed Term Contract-6 months Purpose of the Role: Our client, a leading provider of housing solutions, is seeking a Housing Officer to cover the Hampshire area. The Housing Officer supports and manages Service Users within an allocated area, ensuring their well-being and the effective management of properties. This includes welfare visits, property inspections, and accurate record-keeping in line with company procedures. Duties and Responsibilities: Supporting Service Users: Manage a caseload of Service Users. Conduct dispersals, inductions, and welfare checks. Signpost SUs to local services (e.g., healthcare, shops). Arrange and support transport or relocation as needed. Ensure the health, safety, and timely move-on of Service Users. Managing Properties: Conduct monthly inspections and arrange necessary maintenance. Prepare properties for re-occupation or hand back to landlords. Maintain compliance with health and safety standards. Ensure minor repairs are completed and inventory is managed. Required Skills: Experience as a Housing Officer or similar role. Awareness of diverse cultures and backgrounds. Empathetic, adaptable, and resilient. Strong problem-solving and communication skills. Well-organised with effective planning abilities. Able to work independently and as part of a team. Full UK driving licence required. Benefits: 25 days annual leave plus bank holidays Health Membership Life cover 6-month probation period 4% employer and 4% employee pension contribution Laptop, phone, and other equipment as needed Employee Assistance Programme Referral scheme The successful candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role. Please contact Kerrie Collett on (phone number removed) to learn more, or submit your application today.
Apr 23, 2026
Contractor
Job Title: Housing Officer Location: Hampshire Salary: 28,000- 35,000 Hours: Monday-Friday 40 hours per week 8.30am-5pm Contract Type: Fixed Term Contract-6 months Purpose of the Role: Our client, a leading provider of housing solutions, is seeking a Housing Officer to cover the Hampshire area. The Housing Officer supports and manages Service Users within an allocated area, ensuring their well-being and the effective management of properties. This includes welfare visits, property inspections, and accurate record-keeping in line with company procedures. Duties and Responsibilities: Supporting Service Users: Manage a caseload of Service Users. Conduct dispersals, inductions, and welfare checks. Signpost SUs to local services (e.g., healthcare, shops). Arrange and support transport or relocation as needed. Ensure the health, safety, and timely move-on of Service Users. Managing Properties: Conduct monthly inspections and arrange necessary maintenance. Prepare properties for re-occupation or hand back to landlords. Maintain compliance with health and safety standards. Ensure minor repairs are completed and inventory is managed. Required Skills: Experience as a Housing Officer or similar role. Awareness of diverse cultures and backgrounds. Empathetic, adaptable, and resilient. Strong problem-solving and communication skills. Well-organised with effective planning abilities. Able to work independently and as part of a team. Full UK driving licence required. Benefits: 25 days annual leave plus bank holidays Health Membership Life cover 6-month probation period 4% employer and 4% employee pension contribution Laptop, phone, and other equipment as needed Employee Assistance Programme Referral scheme The successful candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role. Please contact Kerrie Collett on (phone number removed) to learn more, or submit your application today.
Novus Property Solutions Ltd.
Nottingham, Nottinghamshire
Based: Burton office working on Site around Nottingham, Derby, occasionally around Birmingham- Typically working 37.5 hours per weeks Monday to Friday Contract Liaison Officers sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship building skills our customers are happy. Your experience in a customer-facingenvironment, along with ongoing training and development,will give you the ability to solve problems and meet deadlines along with the knowledge that what you are doing matters and positively impacts your customers and communities. Working in Social Housing Tenanted properties on planned roofing refurbishment works. Fast paced and progressive, our people take responsibility and thrive in an environment where they are trusted; with a work/life balance that gives them the opportunity to feel motivated and satisfied at work and at home. What's in it for you? Attractive salary & benefits to suit you 27 Days Hols & BH - option to buy or sell holidays Company pension scheme - up to 7.5% Car Allowance or Fleet Van We also offer a; Discounted Healthcare Scheme, High street & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, and more . An outline of your responsibility - Contract Liaison Officers Responsible for supporting site or contract with liaison between customers, clients and wider community Delivering and managing Social Value and an excellent Customers Service are key parts of the overall service Novus provide to our clients, with a passion to go the 'extra mile' Lead on delivering all added value contractual commitments including planning and diarising community, skills and employment initiatives, keeping these in line with the Social Value Act Dealing with enquiries/issues relating to varying works delivered by our site teams and sub-contractors. You will act as the 'voice and face' at a contract and site level, demonstrating experience of delivering social value and a customer focused service in what can be a demanding public facing environment Establish an effective communications system to keep all the site team informed whilst maintaining good relationships with the customers and Novus team Coordinate the distribution and maintain information regarding upcoming and current works and contractual commitment along with any relevant reporting required. Carry out face to face site visits with client and customers Dealing with complaints and resolving concerns in a positive manner Initiate/generate technical instructions, site notes and other site observations through excellent administration skills and good knowledge of MS Office/internal systems Identify possible case studies showing excellent Customer Service and Social Value impact to clients and for use in tendering new contracts Promote all good news stories and all initiatives with Marketing, ensuring we capture the good work we do About you Previous working experience as a Contract/Resident/Tenant Liaison Office working on tenanted social housing properties, delivering internal or external refurbishments/upgrades preferred. Working in a face to face customer service environment is essential as communication is key along with confident presentation skills. Your ability to be proficient in IT is also essential to fulfil and develop the role. Flexibility is essential with regards to hours and travel. The role requires you to hold a Full UK Driving Licence check will be completed along with a DBS check. A little bit about us Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 129-years heritage, delivering a range of bespoke services and solutions to a wide variety of clients. At Novus Property Solutions we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons, that people very rarely meet all the criteria laid out in the job advert, so, we encourage you to apply to the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award-winning Property Maintenance company in this, or another role.
Apr 23, 2026
Full time
Based: Burton office working on Site around Nottingham, Derby, occasionally around Birmingham- Typically working 37.5 hours per weeks Monday to Friday Contract Liaison Officers sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship building skills our customers are happy. Your experience in a customer-facingenvironment, along with ongoing training and development,will give you the ability to solve problems and meet deadlines along with the knowledge that what you are doing matters and positively impacts your customers and communities. Working in Social Housing Tenanted properties on planned roofing refurbishment works. Fast paced and progressive, our people take responsibility and thrive in an environment where they are trusted; with a work/life balance that gives them the opportunity to feel motivated and satisfied at work and at home. What's in it for you? Attractive salary & benefits to suit you 27 Days Hols & BH - option to buy or sell holidays Company pension scheme - up to 7.5% Car Allowance or Fleet Van We also offer a; Discounted Healthcare Scheme, High street & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, and more . An outline of your responsibility - Contract Liaison Officers Responsible for supporting site or contract with liaison between customers, clients and wider community Delivering and managing Social Value and an excellent Customers Service are key parts of the overall service Novus provide to our clients, with a passion to go the 'extra mile' Lead on delivering all added value contractual commitments including planning and diarising community, skills and employment initiatives, keeping these in line with the Social Value Act Dealing with enquiries/issues relating to varying works delivered by our site teams and sub-contractors. You will act as the 'voice and face' at a contract and site level, demonstrating experience of delivering social value and a customer focused service in what can be a demanding public facing environment Establish an effective communications system to keep all the site team informed whilst maintaining good relationships with the customers and Novus team Coordinate the distribution and maintain information regarding upcoming and current works and contractual commitment along with any relevant reporting required. Carry out face to face site visits with client and customers Dealing with complaints and resolving concerns in a positive manner Initiate/generate technical instructions, site notes and other site observations through excellent administration skills and good knowledge of MS Office/internal systems Identify possible case studies showing excellent Customer Service and Social Value impact to clients and for use in tendering new contracts Promote all good news stories and all initiatives with Marketing, ensuring we capture the good work we do About you Previous working experience as a Contract/Resident/Tenant Liaison Office working on tenanted social housing properties, delivering internal or external refurbishments/upgrades preferred. Working in a face to face customer service environment is essential as communication is key along with confident presentation skills. Your ability to be proficient in IT is also essential to fulfil and develop the role. Flexibility is essential with regards to hours and travel. The role requires you to hold a Full UK Driving Licence check will be completed along with a DBS check. A little bit about us Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 129-years heritage, delivering a range of bespoke services and solutions to a wide variety of clients. At Novus Property Solutions we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons, that people very rarely meet all the criteria laid out in the job advert, so, we encourage you to apply to the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award-winning Property Maintenance company in this, or another role.
Housing Interventions Officer Location: Bridgend, Wales Salary :£26,339 per annum Vacancy Type: Full time, Permanent Closing date: 14th May 2026 Are you a positive, solutions-focused professional with a passion for preventing homelessness and reducing reoffending? If you re driven by supporting meaningful change for people involved in the criminal justice system, this could be the ideal role for you. As a Housing Interventions Officer, you ll be based primarily at HMP Parc, working side-by-side with Probation resettlement colleagues and directly with men in custody and on release. Occasional travel to HMP Cardiff, Swansea, Usk or Prescoed may be required depending on service need. You ll deliver housing-focused interventions that prevent homelessness, improve access to accommodation and support successful resettlement into the community. What you ll be doing Deliver 1-to-1 housing advice and interventions within the prison environment Complete holistic housing needs assessments and develop clear, structured action plans Prevent homelessness by securing and sustaining suitable accommodation Source private rented accommodation (HMOs, shared housing, studios and 1-beds) Liaise with landlords and agents, including negotiating rent and tenancy terms Ensure properties meet legal, health & safety and Rent Smart Wales requirements Work closely with Prison, Probation and housing partners to manage risk and achieve targets Encourage engagement with Forward Connect and other appropriate support services What we re looking for Good knowledge of housing and welfare benefits systems Experience providing housing and welfare advice Experience assessing housing and wider support needs Ability to develop support plans to help people sustain tenancies Understanding of homelessness, abstinence-based recovery and complex needs Experience supporting people facing multiple disadvantage If you re motivated, resilient and committed to reducing reoffending through stable housing, we d love to hear from you. Please see the attached Job Description for full details All probation-based roles are subject to enhanced DBS checks and HMPPS security vetting. These checks can take up to 6-8 weeks to complete. Any offer of employment will be conditional upon the successful completion of both checks. About Us We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits - Flexible working Training and development opportunities Simply Health Cashback Scheme (optional) Season Ticket Loan Scheme Cycle to work scheme Crisis Loan Scheme Electric Car Scheme 3 x Wellbeing Days (pro rata'd for part time employees) Access to Blue Light Card 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays Contributory Pension Scheme Employer matched contributions of up to 6% in the first two years service and up to 9% thereafter Death in Service Payment (2x annual salary) Critical Illness Insurance (subject to qualifying criteria) Employee Screening and Eligibility to Work If successful in your application, you will be required to provide eligibility to work evidence in line with the Eligibility to Work in the UK requirements. Our Commitment to Safeguarding We are committed to safeguarding and promoting the welfare of children, young people, and adults at risk. Forward Trust follow safer recruitment practices and support a culture of openness and accountability. To Apply If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application.
Apr 23, 2026
Full time
Housing Interventions Officer Location: Bridgend, Wales Salary :£26,339 per annum Vacancy Type: Full time, Permanent Closing date: 14th May 2026 Are you a positive, solutions-focused professional with a passion for preventing homelessness and reducing reoffending? If you re driven by supporting meaningful change for people involved in the criminal justice system, this could be the ideal role for you. As a Housing Interventions Officer, you ll be based primarily at HMP Parc, working side-by-side with Probation resettlement colleagues and directly with men in custody and on release. Occasional travel to HMP Cardiff, Swansea, Usk or Prescoed may be required depending on service need. You ll deliver housing-focused interventions that prevent homelessness, improve access to accommodation and support successful resettlement into the community. What you ll be doing Deliver 1-to-1 housing advice and interventions within the prison environment Complete holistic housing needs assessments and develop clear, structured action plans Prevent homelessness by securing and sustaining suitable accommodation Source private rented accommodation (HMOs, shared housing, studios and 1-beds) Liaise with landlords and agents, including negotiating rent and tenancy terms Ensure properties meet legal, health & safety and Rent Smart Wales requirements Work closely with Prison, Probation and housing partners to manage risk and achieve targets Encourage engagement with Forward Connect and other appropriate support services What we re looking for Good knowledge of housing and welfare benefits systems Experience providing housing and welfare advice Experience assessing housing and wider support needs Ability to develop support plans to help people sustain tenancies Understanding of homelessness, abstinence-based recovery and complex needs Experience supporting people facing multiple disadvantage If you re motivated, resilient and committed to reducing reoffending through stable housing, we d love to hear from you. Please see the attached Job Description for full details All probation-based roles are subject to enhanced DBS checks and HMPPS security vetting. These checks can take up to 6-8 weeks to complete. Any offer of employment will be conditional upon the successful completion of both checks. About Us We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits - Flexible working Training and development opportunities Simply Health Cashback Scheme (optional) Season Ticket Loan Scheme Cycle to work scheme Crisis Loan Scheme Electric Car Scheme 3 x Wellbeing Days (pro rata'd for part time employees) Access to Blue Light Card 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays Contributory Pension Scheme Employer matched contributions of up to 6% in the first two years service and up to 9% thereafter Death in Service Payment (2x annual salary) Critical Illness Insurance (subject to qualifying criteria) Employee Screening and Eligibility to Work If successful in your application, you will be required to provide eligibility to work evidence in line with the Eligibility to Work in the UK requirements. Our Commitment to Safeguarding We are committed to safeguarding and promoting the welfare of children, young people, and adults at risk. Forward Trust follow safer recruitment practices and support a culture of openness and accountability. To Apply If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application.
Are you an Adaptations Surveyor looking for your next role? King's Lynn & West Norfolk Borough council are looking for a Technical Officer role in West Norfolk on a 3-4 month interim contract. Key Details: Rate: £35 p/h Location: West Norfolk Working Pattern: Field-based with some home working and office attendance Start: ASAP Checks: Enhanced DBS preferred About the Role: You'll visit clients in their homes to provide technical advice on repairs and adaptations, helping residents live independently. The role involves managing end-to-end casework, preparing schedules and drawings, liaising with contractors, and overseeing adaptations such as level-access showers, ramps, and door widening. What You'll Do Assess & advise: Visit clients to assess housing needs and advise on feasibility, appropriate works and funding options (including DFGs), ensuring solutions support independent living. End-to-end case management: Deliver allocated cases from options appraisal through to completion and sign-off, covering technical, financial and contractual elements. Surveys & standards: Carry out Decent Homes/HHSRS surveys, gather photographic evidence, and complete paperwork for local authority referrals. Technical outputs: Prepare schedules of work, specifications, drawings/plans (existing and proposed/adapted layouts), and schedules of rates/pricing (no tendering required). Work mix & volume: Typically 3-4 new jobs per week, with multiple daily visits (up to 10/day when required); meet contractors on site and sign off completed works. Adaptations scope: Level-access showers, ramps, door widening for wheelchair access, and other home adaptations in owner-occupied and social housing. Stakeholder liaison: Work closely with Occupational Therapists, Client Officers, Local Authority Grants Officers, and contractors; build relationships and manage performance. Compliance & safety: Conduct site risk assessments, monitor works at intervals, ensure compliance with Health & Safety and Codes of Practice. Funding & approvals: Prepare and coordinate grant/loan applications (including planning/building regs where needed) and secure authorisations for variations. Close-out: Arrange final inspections, check final accounts/defects, advise on payments, and complete case closure documentation. Service development: Support the Senior Technical Officer and Repairs & Adaptations Manager with developing services, frameworks, and contractor vetting; contribute to reports and procedures. Promotion & records: Promote the Agency's services (including Careline/Handyperson), maintain accurate case files and computerised records, and uphold data quality standards. Continuous improvement: Keep up to date with legislation/practice, develop a specialist area, and participate in regional/network meetings. Requirements: Experience in technical surveying/building works (adaptations experience preferred but not essential) Familiarity with DFGs desirable Full UK driving licence and own vehicle (mileage reimbursed) If you are interested, please email your updated CV to (url removed) or call (phone number removed).
Apr 23, 2026
Contractor
Are you an Adaptations Surveyor looking for your next role? King's Lynn & West Norfolk Borough council are looking for a Technical Officer role in West Norfolk on a 3-4 month interim contract. Key Details: Rate: £35 p/h Location: West Norfolk Working Pattern: Field-based with some home working and office attendance Start: ASAP Checks: Enhanced DBS preferred About the Role: You'll visit clients in their homes to provide technical advice on repairs and adaptations, helping residents live independently. The role involves managing end-to-end casework, preparing schedules and drawings, liaising with contractors, and overseeing adaptations such as level-access showers, ramps, and door widening. What You'll Do Assess & advise: Visit clients to assess housing needs and advise on feasibility, appropriate works and funding options (including DFGs), ensuring solutions support independent living. End-to-end case management: Deliver allocated cases from options appraisal through to completion and sign-off, covering technical, financial and contractual elements. Surveys & standards: Carry out Decent Homes/HHSRS surveys, gather photographic evidence, and complete paperwork for local authority referrals. Technical outputs: Prepare schedules of work, specifications, drawings/plans (existing and proposed/adapted layouts), and schedules of rates/pricing (no tendering required). Work mix & volume: Typically 3-4 new jobs per week, with multiple daily visits (up to 10/day when required); meet contractors on site and sign off completed works. Adaptations scope: Level-access showers, ramps, door widening for wheelchair access, and other home adaptations in owner-occupied and social housing. Stakeholder liaison: Work closely with Occupational Therapists, Client Officers, Local Authority Grants Officers, and contractors; build relationships and manage performance. Compliance & safety: Conduct site risk assessments, monitor works at intervals, ensure compliance with Health & Safety and Codes of Practice. Funding & approvals: Prepare and coordinate grant/loan applications (including planning/building regs where needed) and secure authorisations for variations. Close-out: Arrange final inspections, check final accounts/defects, advise on payments, and complete case closure documentation. Service development: Support the Senior Technical Officer and Repairs & Adaptations Manager with developing services, frameworks, and contractor vetting; contribute to reports and procedures. Promotion & records: Promote the Agency's services (including Careline/Handyperson), maintain accurate case files and computerised records, and uphold data quality standards. Continuous improvement: Keep up to date with legislation/practice, develop a specialist area, and participate in regional/network meetings. Requirements: Experience in technical surveying/building works (adaptations experience preferred but not essential) Familiarity with DFGs desirable Full UK driving licence and own vehicle (mileage reimbursed) If you are interested, please email your updated CV to (url removed) or call (phone number removed).
Vivid's client in the North West is currently looking for an experienced Housing Options Officer for a minimum of 6 months with the option to be extended for a further 6 months depending on experience. - Housing Options Officer - North West - 6 months - 25 - 30 per hour - Start ASAP You will be part of a small but dedicated team responsible for the delivery of a busy housing options service responsible for: Ensuring clients facing homelessness are dealt with appropriately and given sound housing advice Finding solutions to help clients remain in their existing homes or finds suitable alternative housing Carrying out interviews with clients are risk of homelessness and offering alternative housing solutions To be considered for this role candidates should have: A strong knowledge of and understanding of Homelessness Prevention and The Housing Act, in particular parts 6 and 7 of the Act. The ability to resolve Homelessness issues using said knowledge of The Housing Act. Knowledge and experience of directly applying homelessness legislation in a Local Authority setting. Experience in issuing Section 184 Decisions with little to no guidance and an ability to interview clients and assess their applications quickly and accurately. Experience working with Single Homeless and Rough Sleepers.
Apr 23, 2026
Contractor
Vivid's client in the North West is currently looking for an experienced Housing Options Officer for a minimum of 6 months with the option to be extended for a further 6 months depending on experience. - Housing Options Officer - North West - 6 months - 25 - 30 per hour - Start ASAP You will be part of a small but dedicated team responsible for the delivery of a busy housing options service responsible for: Ensuring clients facing homelessness are dealt with appropriately and given sound housing advice Finding solutions to help clients remain in their existing homes or finds suitable alternative housing Carrying out interviews with clients are risk of homelessness and offering alternative housing solutions To be considered for this role candidates should have: A strong knowledge of and understanding of Homelessness Prevention and The Housing Act, in particular parts 6 and 7 of the Act. The ability to resolve Homelessness issues using said knowledge of The Housing Act. Knowledge and experience of directly applying homelessness legislation in a Local Authority setting. Experience in issuing Section 184 Decisions with little to no guidance and an ability to interview clients and assess their applications quickly and accurately. Experience working with Single Homeless and Rough Sleepers.
Housing Officer Barnstaple Hybrid (2 days on site) Rate: £28 per hour (Umbrella, Inside IR35) Initial contract: 3 months Start: 13th April 2026 Hours: 37 hours per week (Monday-Friday, 9am-5pm) A local authority is seeking an experienced Housing Officer to provide high-quality frontline housing advice and homelessness prevention support. This is a rewarding opportunity to make a direct impact within the community, helping individuals and families maximise their housing options and prevent homelessness. What you will do as Housing Officer: Provide timely, high-quality housing advice and assistance to customers via office, telephone, and home visits Assess housing needs and support individuals in finding suitable housing solutions Actively work to prevent homelessness using council policies and early intervention strategies Investigate homelessness applications and make decisions in line with legislation and codes of practice Liaise with landlords, mortgage lenders, support services, and external agencies to resolve housing issues Support clients through complex situations including court proceedings and tenancy challenges Coordinate with internal teams and external partners to deliver a joined-up service Manage a caseload independently, making informed decisions to achieve positive outcomes What you will need: Previous experience in housing advice, homelessness prevention, or a similar local authority role Strong knowledge of housing legislation, homelessness duties, and welfare benefits Experience managing homelessness applications and prevention cases Ability to work independently as a Housing Officer while handling a complex caseload Excellent communication and interpersonal skills, with the ability to support vulnerable individuals Strong stakeholder management skills, including working with external agencies and landlords Professional qualification in housing (CIH) or equivalent experience is desirable What's on offer: Hybrid working (2 days per week in the office) Immediate start with a supportive team environment Opportunity to make a meaningful impact within the community Structured 37-hour working week If you are an experienced Housing Officer with a background in homelessness prevention and housing advice, apply now or get in touch with Jack phone number removed to discuss further. Interviews are taking place shortly.
Apr 23, 2026
Contractor
Housing Officer Barnstaple Hybrid (2 days on site) Rate: £28 per hour (Umbrella, Inside IR35) Initial contract: 3 months Start: 13th April 2026 Hours: 37 hours per week (Monday-Friday, 9am-5pm) A local authority is seeking an experienced Housing Officer to provide high-quality frontline housing advice and homelessness prevention support. This is a rewarding opportunity to make a direct impact within the community, helping individuals and families maximise their housing options and prevent homelessness. What you will do as Housing Officer: Provide timely, high-quality housing advice and assistance to customers via office, telephone, and home visits Assess housing needs and support individuals in finding suitable housing solutions Actively work to prevent homelessness using council policies and early intervention strategies Investigate homelessness applications and make decisions in line with legislation and codes of practice Liaise with landlords, mortgage lenders, support services, and external agencies to resolve housing issues Support clients through complex situations including court proceedings and tenancy challenges Coordinate with internal teams and external partners to deliver a joined-up service Manage a caseload independently, making informed decisions to achieve positive outcomes What you will need: Previous experience in housing advice, homelessness prevention, or a similar local authority role Strong knowledge of housing legislation, homelessness duties, and welfare benefits Experience managing homelessness applications and prevention cases Ability to work independently as a Housing Officer while handling a complex caseload Excellent communication and interpersonal skills, with the ability to support vulnerable individuals Strong stakeholder management skills, including working with external agencies and landlords Professional qualification in housing (CIH) or equivalent experience is desirable What's on offer: Hybrid working (2 days per week in the office) Immediate start with a supportive team environment Opportunity to make a meaningful impact within the community Structured 37-hour working week If you are an experienced Housing Officer with a background in homelessness prevention and housing advice, apply now or get in touch with Jack phone number removed to discuss further. Interviews are taking place shortly.
Overall Role Purpose: To reduce homelessness by employing a range of behaviours aimed at building trusting and productive relationships with customers that enable officers to persuade, influence and support them to make positive choices and fully engage with realistic housing options to prevent and relieve homelessness. To provide an effective, professional service which includes offering customers in housing need a full range of advice and interventions related to their housing options in the private and public sector with the aim of ensuring a comprehensive service to prevent homelessness. To provide an effective, professional homelessness service including the assessment and investigation of homeless approaches and applications in line with the Councils' statutory duties under Housing Act 1996 Part 7 and relevant case law. To work with customers to develop, update and review Personalised Housing Plans for customers on behalf of the council in light of the Homelessness Reduction Act 2017. Working with customers to implement these plans to ensure that homelessness is prevented or relieved through active interventions and pursuit of effective housing options. To play an integral role in the reduction of expenditure on temporary accommodation by ensuring decisions are made, taking into account the direct as well as wider cost implications for the Council. To take responsibility for the recording of high quality, key data on homelessness for submission to the Department for Communities and Local Government ensuring key trends on homelessness, the causes and solutions are available for analysis locally and to the Government to measure the impact of homelessness nationally Where possible, use influencing and problem-solving skills to negotiate with householders, landlords and accommodation providers in order to ensure the accommodation remains open to those threatened with homelessness for the maximum period of time so that effective housing options casework can be undertaken. Where possible, use influencing and problem solving skills to negotiate the withdrawal of the threat of homelessness and extension of the right to occupy so that homelessness is averted. To develop a range of effective housing solutions for customers through the use of creative thinking and via the building of relationships with accommodation providers. Thorough understanding of inner city housing issues Understanding of access to social housing locally Awareness of issues and initiatives facing local authority housing Good knowledge of relevant Lettings, Homelessness and Housing Act legislation including security of tenure and private tenants' rights Good knowledge of relevant case law and Codes of Guidance A good knowledge of services, benefits and support available to applicants experiencing housing problems Experience Experience of providing an effective advice service to members of the public Experience of implementing an equality and diversity approach to service delivery Experience of working in a team Experience of working in a demanding front line customer service environment Experience of dealing effectively with confrontational and challenging situations Experience of working with vulnerable customers and providing appropriate support Experience of working with homeless customers and those in housing need Experience of carrying out interviews, investigations, negotiations Experience of effective record keeping including electronically Experience of successfully working to performance targets and deadlines Housing Solutions Officer Housing Solutions Officer Housing Solutions Officer Housing Solutions Officer
Apr 23, 2026
Contractor
Overall Role Purpose: To reduce homelessness by employing a range of behaviours aimed at building trusting and productive relationships with customers that enable officers to persuade, influence and support them to make positive choices and fully engage with realistic housing options to prevent and relieve homelessness. To provide an effective, professional service which includes offering customers in housing need a full range of advice and interventions related to their housing options in the private and public sector with the aim of ensuring a comprehensive service to prevent homelessness. To provide an effective, professional homelessness service including the assessment and investigation of homeless approaches and applications in line with the Councils' statutory duties under Housing Act 1996 Part 7 and relevant case law. To work with customers to develop, update and review Personalised Housing Plans for customers on behalf of the council in light of the Homelessness Reduction Act 2017. Working with customers to implement these plans to ensure that homelessness is prevented or relieved through active interventions and pursuit of effective housing options. To play an integral role in the reduction of expenditure on temporary accommodation by ensuring decisions are made, taking into account the direct as well as wider cost implications for the Council. To take responsibility for the recording of high quality, key data on homelessness for submission to the Department for Communities and Local Government ensuring key trends on homelessness, the causes and solutions are available for analysis locally and to the Government to measure the impact of homelessness nationally Where possible, use influencing and problem-solving skills to negotiate with householders, landlords and accommodation providers in order to ensure the accommodation remains open to those threatened with homelessness for the maximum period of time so that effective housing options casework can be undertaken. Where possible, use influencing and problem solving skills to negotiate the withdrawal of the threat of homelessness and extension of the right to occupy so that homelessness is averted. To develop a range of effective housing solutions for customers through the use of creative thinking and via the building of relationships with accommodation providers. Thorough understanding of inner city housing issues Understanding of access to social housing locally Awareness of issues and initiatives facing local authority housing Good knowledge of relevant Lettings, Homelessness and Housing Act legislation including security of tenure and private tenants' rights Good knowledge of relevant case law and Codes of Guidance A good knowledge of services, benefits and support available to applicants experiencing housing problems Experience Experience of providing an effective advice service to members of the public Experience of implementing an equality and diversity approach to service delivery Experience of working in a team Experience of working in a demanding front line customer service environment Experience of dealing effectively with confrontational and challenging situations Experience of working with vulnerable customers and providing appropriate support Experience of working with homeless customers and those in housing need Experience of carrying out interviews, investigations, negotiations Experience of effective record keeping including electronically Experience of successfully working to performance targets and deadlines Housing Solutions Officer Housing Solutions Officer Housing Solutions Officer Housing Solutions Officer
At AliveDx, we empower diagnostic insights, transform patient care, and innovate for life. With over 30-years in in vitro diagnostics, we put the health of patients first by creating innovative solutions designed for faster diagnostic results. Alba our blood bank reagents portfolio and MosaiQ one of the first multiplexing and multimodality automated testing platforms are designed to make labs more efficient and clinical decision making more effective. Our journey started as Alba Bioscience, and later, Quotient. Today, as AliveDx, we innovate for life. Materials & Distribution Officer AliveDx are recruiting for a Materials & Distribution Officer to join the Inventory Management team based near Penicuik (EH26 0BF). The purpose of this role is to contribute to the efficient operation of the warehouse. This includes receiving, storing, and distributing materials, maintaining inventory, and ensuring the warehouse is clean, organised and safe. The ideal candidate will be detail oriented and a team player with a commitment to maintaining high standards of operational efficiency. The role is full time (37.5 hours), 12 month fixed term contract, with flexible working hours. Your Mission Receive and inspect incoming shipments for accuracy and damage. Sort, organize, and store products in designated areas. Accurately pick, pack, and prepare orders for shipping based on customer requirements. Load and unload trucks, containers, or pallets as needed. Maintain inventory accuracy through regular cycle counts and reporting discrepancies. Assist in maintaining a clean, organized, and safe work environment. Adhere to all company safety standards and procedures. Collaborate with other warehouse staff and departments to fulfill customer orders and meet deadlines. Report any issues or damages to inventory or equipment to the Warehouse Manager. Receipt into stock, procured materials - booking biological, chemical and many other components via the sites inventory system, TROPOS. Application of Good Documentation Practice & Good Manufacturing Practice principles. Utilize the warehouse ticketing system, ensuring it is updated to maintain accurate inventory levels. Perform supplemental duties such as material management to ensure FEFO, stock checking, replenishment and material discard. Your Competencies IT literate with strong Microsoft (Outlook, Word, Excel) skills. Previous warehousing experience with an understanding of inventory management systems is preferred. Previous experience or understanding of Good Manufacturing/Good Documentation Practice is advantageous. Understanding of basic health and safety and manual handling principles. Must be able to work in a fast paced, physically demanding environment with the ability to lift and move heavy objects of up to 20 kg and stand for extended periods. Forklift licence preferred but not required. Customer centric, with the ability to work both independently and as part of a team to meet customer needs and drive team results. Strong organizational and time management skills. What We Offer A salary of up to £27,000 per annum. A highly dynamic and growing environment. An opportunity to live your passion for intrapreneurial mindset, where cultivating innovation and customer centricity are at the heart of everything we do. A flexible working environment where applicable and a range of core and flexible benefits ranging from private medical cover, life assurance, additional annual leave, cycle to work, technology, experience days and access to marketplace discounts. AliveDx is an equal opportunity employer and welcomes applications from all qualified individuals regardless of nationality, sex, disability, region/belief, sexual orientation or age. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on competences, performance and business needs.
Apr 23, 2026
Full time
At AliveDx, we empower diagnostic insights, transform patient care, and innovate for life. With over 30-years in in vitro diagnostics, we put the health of patients first by creating innovative solutions designed for faster diagnostic results. Alba our blood bank reagents portfolio and MosaiQ one of the first multiplexing and multimodality automated testing platforms are designed to make labs more efficient and clinical decision making more effective. Our journey started as Alba Bioscience, and later, Quotient. Today, as AliveDx, we innovate for life. Materials & Distribution Officer AliveDx are recruiting for a Materials & Distribution Officer to join the Inventory Management team based near Penicuik (EH26 0BF). The purpose of this role is to contribute to the efficient operation of the warehouse. This includes receiving, storing, and distributing materials, maintaining inventory, and ensuring the warehouse is clean, organised and safe. The ideal candidate will be detail oriented and a team player with a commitment to maintaining high standards of operational efficiency. The role is full time (37.5 hours), 12 month fixed term contract, with flexible working hours. Your Mission Receive and inspect incoming shipments for accuracy and damage. Sort, organize, and store products in designated areas. Accurately pick, pack, and prepare orders for shipping based on customer requirements. Load and unload trucks, containers, or pallets as needed. Maintain inventory accuracy through regular cycle counts and reporting discrepancies. Assist in maintaining a clean, organized, and safe work environment. Adhere to all company safety standards and procedures. Collaborate with other warehouse staff and departments to fulfill customer orders and meet deadlines. Report any issues or damages to inventory or equipment to the Warehouse Manager. Receipt into stock, procured materials - booking biological, chemical and many other components via the sites inventory system, TROPOS. Application of Good Documentation Practice & Good Manufacturing Practice principles. Utilize the warehouse ticketing system, ensuring it is updated to maintain accurate inventory levels. Perform supplemental duties such as material management to ensure FEFO, stock checking, replenishment and material discard. Your Competencies IT literate with strong Microsoft (Outlook, Word, Excel) skills. Previous warehousing experience with an understanding of inventory management systems is preferred. Previous experience or understanding of Good Manufacturing/Good Documentation Practice is advantageous. Understanding of basic health and safety and manual handling principles. Must be able to work in a fast paced, physically demanding environment with the ability to lift and move heavy objects of up to 20 kg and stand for extended periods. Forklift licence preferred but not required. Customer centric, with the ability to work both independently and as part of a team to meet customer needs and drive team results. Strong organizational and time management skills. What We Offer A salary of up to £27,000 per annum. A highly dynamic and growing environment. An opportunity to live your passion for intrapreneurial mindset, where cultivating innovation and customer centricity are at the heart of everything we do. A flexible working environment where applicable and a range of core and flexible benefits ranging from private medical cover, life assurance, additional annual leave, cycle to work, technology, experience days and access to marketplace discounts. AliveDx is an equal opportunity employer and welcomes applications from all qualified individuals regardless of nationality, sex, disability, region/belief, sexual orientation or age. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on competences, performance and business needs.
At Sovereign Network Group we are driven by our social purpose where our customers are at the heart of everything we do - more homes, better places, excellent services. We are setting the highest standards for affordable homes and great places to live. We have an opportunity to join Sovereign Network Group as a Resident Liaison Officer working from our Greenham Office. This role will include a mix of office, home and travelling to meet with customers across our regions. To be successful you will need: Solid experience within a busy customer focused role, ideally within the housing sector Some understanding of building maintenance terminology An understanding of retrofit and the impact on people living in their homes. The ability to manage your own workload. Strong communication skills Driving licence and access to vehicle Job Purpose: To assist and support our customers throughout the roll out of our Homes and Place Retrofit programme across our existing property portfolio, taking the lead on customer engagement, information, communication, and support throughout the process. Key Accountabilities: Deliver the right outcome for our customer in a safe and timely way. Support our customers through our Homes and Place retrofit programme. Act as the main point of contact for the customer throughout the process, listening and understanding their needs and concerns, whilst keeping the Homes and Place Programme Lead updated with progress and any challenges faced. Ensure all information provided to customers is clear and consistent, to avoid any confusion or misunderstanding and to minimise any concerns they may have. Review and regularly maintain the customer engagement plan to ensure all information is accurate and up to date. Attend site meetings, events, appointments with customers, contractors or stakeholders as required. Work collaboratively with stakeholders to explore opportunities to transform our services and customer experience. Identify and escalate risks, issues, and dependencies as appropriate and propose solutions to resolve. Provide support enabling the team to produce regular briefing notes and reports. Promote a positive collaborative culture of Building Safety and Compliance. Undertake other duties, within the level of responsibility, to meet the changing needs of the organisation. A full driving licence and car is required. The successful applicants will play a key role in supporting our retrofit programme.
Apr 23, 2026
Full time
At Sovereign Network Group we are driven by our social purpose where our customers are at the heart of everything we do - more homes, better places, excellent services. We are setting the highest standards for affordable homes and great places to live. We have an opportunity to join Sovereign Network Group as a Resident Liaison Officer working from our Greenham Office. This role will include a mix of office, home and travelling to meet with customers across our regions. To be successful you will need: Solid experience within a busy customer focused role, ideally within the housing sector Some understanding of building maintenance terminology An understanding of retrofit and the impact on people living in their homes. The ability to manage your own workload. Strong communication skills Driving licence and access to vehicle Job Purpose: To assist and support our customers throughout the roll out of our Homes and Place Retrofit programme across our existing property portfolio, taking the lead on customer engagement, information, communication, and support throughout the process. Key Accountabilities: Deliver the right outcome for our customer in a safe and timely way. Support our customers through our Homes and Place retrofit programme. Act as the main point of contact for the customer throughout the process, listening and understanding their needs and concerns, whilst keeping the Homes and Place Programme Lead updated with progress and any challenges faced. Ensure all information provided to customers is clear and consistent, to avoid any confusion or misunderstanding and to minimise any concerns they may have. Review and regularly maintain the customer engagement plan to ensure all information is accurate and up to date. Attend site meetings, events, appointments with customers, contractors or stakeholders as required. Work collaboratively with stakeholders to explore opportunities to transform our services and customer experience. Identify and escalate risks, issues, and dependencies as appropriate and propose solutions to resolve. Provide support enabling the team to produce regular briefing notes and reports. Promote a positive collaborative culture of Building Safety and Compliance. Undertake other duties, within the level of responsibility, to meet the changing needs of the organisation. A full driving licence and car is required. The successful applicants will play a key role in supporting our retrofit programme.
A diagnostic solutions company based in the United Kingdom is seeking a Materials & Distribution Officer to join their Inventory Management team. This full-time position involves overseeing the warehouse operations, including receiving, storing, and distributing materials. Candidates should have previous warehousing experience, strong Microsoft skills, and a customer-centric approach. The role offers a competitive salary of up to £27,000 per annum and a flexible working environment with various benefits.
Apr 23, 2026
Full time
A diagnostic solutions company based in the United Kingdom is seeking a Materials & Distribution Officer to join their Inventory Management team. This full-time position involves overseeing the warehouse operations, including receiving, storing, and distributing materials. Candidates should have previous warehousing experience, strong Microsoft skills, and a customer-centric approach. The role offers a competitive salary of up to £27,000 per annum and a flexible working environment with various benefits.
Resident Liaison Officer Pay: £14.82 per hour Hours: 37 hours per week, Monday-Friday Core hours 09:00-17:00, flexibility required due to the nature of the role Location: Hybrid - Office base in Lowestoft Length: Initially a 3-month assignment (with potential for extension) Start Date: early April 2026 Enhanced DBS is required for this role; successful candidate must be willing to undergo this check. Opus People Solutions are recruiting for a Resident Liaison Officer on behalf of East Suffolk Council to support the delivery of the Warm Homes project - a major initiative focused on improving energy efficiency, tackling fuel poverty, and enhancing the wellbeing of social housing residents. This is a highly interactive, community-facing role ideal for someone with strong customer service experience who enjoys being out and about, building relationships, and helping people in a meaningful way. About the Role As a Resident Liaison Officer, you will be the first point of contact for tenants, ensuring they understand the aims and benefits of the Warm Homes programme and encouraging them to take part. You'll be engaging with residents face-to-face, conducting door-knocking, gathering contact details, handling queries and complaints, and liaising closely with contractors, retrofit assessors, and other stakeholders. Your work plays a vital role in helping the project achieve high engagement levels, which is essential for securing funding and delivering successful outcomes. Key Responsibilities Engage directly with tenants through home visits, phone calls, and online communication. Explain the aims and benefits of the Warm Homes project and encourage sign- Build trust and rapport with residents, including those who are vulnerable or resistant to engagement. Handle complaints, resolve issues, and remove barriers to property access. Independently plan your appointments and travel across the region Work with contractors and internal teams to ensure smooth delivery of works. Maintain accurate records, evidence logs, and documentation for compliance purposes Attend occasional tenant meetings, sometimes outside core hours but not including unsociable hours. What We're Looking For Strong customer service background - ideally in a community-facing role. Confident engaging with the public, including vulnerable or confrontational individuals. Excellent interpersonal, communication, and relationship-building skills Able to work independently, make decisions, and manage a demanding workload. IT-literate - comfortable using Microsoft 365 and other systems Full UK driving licence, own vehicle, and business insurance (mileage for work activities reimbursed and car allowance provided) Minimum Level 3 educated (or equivalent experience). Desirable Knowledge of social housing or local government environments Understanding of basic construction or property maintenance. Experience working on community outreach projects. Previous involvement in decarbonisation, energy efficiency, or Warm Homes programmes. Personal attributes required for the role: Compassionate, patient, and resilient. Comfortable dealing with challenging conversations. Sales-driven mindset - confident encouraging sign- Solution-focused, proactive, and highly organised. Strong written skills and ability to keep accurate records Why Apply? This is a fantastic opportunity to join a high-impact community project, supporting residents to access meaningful home improvements that increase comfort, safety, and energy efficiency. Your work will make a real difference in people's daily lives. Ready to make a difference? Apply now and help us bring the Warm Homes programme to life in our communities.
Apr 23, 2026
Seasonal
Resident Liaison Officer Pay: £14.82 per hour Hours: 37 hours per week, Monday-Friday Core hours 09:00-17:00, flexibility required due to the nature of the role Location: Hybrid - Office base in Lowestoft Length: Initially a 3-month assignment (with potential for extension) Start Date: early April 2026 Enhanced DBS is required for this role; successful candidate must be willing to undergo this check. Opus People Solutions are recruiting for a Resident Liaison Officer on behalf of East Suffolk Council to support the delivery of the Warm Homes project - a major initiative focused on improving energy efficiency, tackling fuel poverty, and enhancing the wellbeing of social housing residents. This is a highly interactive, community-facing role ideal for someone with strong customer service experience who enjoys being out and about, building relationships, and helping people in a meaningful way. About the Role As a Resident Liaison Officer, you will be the first point of contact for tenants, ensuring they understand the aims and benefits of the Warm Homes programme and encouraging them to take part. You'll be engaging with residents face-to-face, conducting door-knocking, gathering contact details, handling queries and complaints, and liaising closely with contractors, retrofit assessors, and other stakeholders. Your work plays a vital role in helping the project achieve high engagement levels, which is essential for securing funding and delivering successful outcomes. Key Responsibilities Engage directly with tenants through home visits, phone calls, and online communication. Explain the aims and benefits of the Warm Homes project and encourage sign- Build trust and rapport with residents, including those who are vulnerable or resistant to engagement. Handle complaints, resolve issues, and remove barriers to property access. Independently plan your appointments and travel across the region Work with contractors and internal teams to ensure smooth delivery of works. Maintain accurate records, evidence logs, and documentation for compliance purposes Attend occasional tenant meetings, sometimes outside core hours but not including unsociable hours. What We're Looking For Strong customer service background - ideally in a community-facing role. Confident engaging with the public, including vulnerable or confrontational individuals. Excellent interpersonal, communication, and relationship-building skills Able to work independently, make decisions, and manage a demanding workload. IT-literate - comfortable using Microsoft 365 and other systems Full UK driving licence, own vehicle, and business insurance (mileage for work activities reimbursed and car allowance provided) Minimum Level 3 educated (or equivalent experience). Desirable Knowledge of social housing or local government environments Understanding of basic construction or property maintenance. Experience working on community outreach projects. Previous involvement in decarbonisation, energy efficiency, or Warm Homes programmes. Personal attributes required for the role: Compassionate, patient, and resilient. Comfortable dealing with challenging conversations. Sales-driven mindset - confident encouraging sign- Solution-focused, proactive, and highly organised. Strong written skills and ability to keep accurate records Why Apply? This is a fantastic opportunity to join a high-impact community project, supporting residents to access meaningful home improvements that increase comfort, safety, and energy efficiency. Your work will make a real difference in people's daily lives. Ready to make a difference? Apply now and help us bring the Warm Homes programme to life in our communities.
We're supporting a Kent-based Local Authority in securing an experienced Private Sector Housing Officer to step into a busy caseload and hit the ground running. If you're confident managing enforcement cases and enjoy being out in the field, this one will suit you. What you'll be doing: Managing a varied caseload across private sector housing Responding to service requests and carrying out property inspections Using HHSRS to assess hazards and determine appropriate action Progressing enforcement action where required, including notices and penalties Supporting HMO licensing and compliance activity Liaising with landlords, tenants, and internal teams to drive resolutions What they're looking for: Recent experience within a Local Authority Private Sector Housing team Comfortable working independently with minimal supervision Solid understanding of current housing legislation and enforcement processes Ability to prioritise workload in a fast-paced environment This is a great opportunity for someone who likes autonomy, variety, and making a tangible difference within the private rented sector. Our client is looking to shortlist applications and interview next week. Interested? Drop me a message for more details! E: (url removed)
Apr 23, 2026
Contractor
We're supporting a Kent-based Local Authority in securing an experienced Private Sector Housing Officer to step into a busy caseload and hit the ground running. If you're confident managing enforcement cases and enjoy being out in the field, this one will suit you. What you'll be doing: Managing a varied caseload across private sector housing Responding to service requests and carrying out property inspections Using HHSRS to assess hazards and determine appropriate action Progressing enforcement action where required, including notices and penalties Supporting HMO licensing and compliance activity Liaising with landlords, tenants, and internal teams to drive resolutions What they're looking for: Recent experience within a Local Authority Private Sector Housing team Comfortable working independently with minimal supervision Solid understanding of current housing legislation and enforcement processes Ability to prioritise workload in a fast-paced environment This is a great opportunity for someone who likes autonomy, variety, and making a tangible difference within the private rented sector. Our client is looking to shortlist applications and interview next week. Interested? Drop me a message for more details! E: (url removed)
We're recruiting an experienced and motivated Anti-Social Behaviour (ASB) Officer. This is a key role within Housing Management services, responsible for addressing anti-social behaviour, improving quality of life for residents, and helping to build safer communities. You'll be working at the heart of neighbourhood services, taking ownership of complex ASB cases, supporting residents, and working with partners to deliver positive outcomes. The successful candidate would need to be in the office 4 days a week, with 1 day working from home. The Role Take ownership of and investigate a caseload of ASB reports, acting as the single point of contact for residents. Support both victims and perpetrators, taking prompt enforcement or preventative action, and working with partner agencies where appropriate. Prepare and present cases for legal proceedings, ensuring sufficient evidence is gathered and supporting witnesses in Court. Ensure safeguarding concerns are addressed as part of a multi-agency approach, contributing to long-term solutions for affected residents. Contribute to estate action plans and design-out-crime initiatives to reduce nuisance, environmental crime, and ASB. Support delivery of the ASB communications strategy, raising awareness with colleagues, residents, and key partners. Develop initiatives to reduce and prevent ASB, tailored to estate profiles and key issues, with a focus on resident satisfaction. Respond to Members' Enquiries and complaints linked to ASB cases, ensuring clear, empathetic communication. Contribute to upskilling Neighbourhood Management teams through best practice sharing, learning sessions, and joint working. Key Requirements Professional qualification relevant to ASB and housing or significant experience within social housing and ASB. Strong knowledge of housing legislation, landlord obligations, and ASB legal tools. Experience preparing and presenting cases in Court, including knowledge of civil proceedings. Demonstrable experience of working in housing, delivering services to residents, and managing ASB cases. Excellent customer service and communication skills, with the ability to support vulnerable residents. Organised and able to manage a varied workload, prioritising effectively to meet deadlines. Experience of working within a local authority or housing provider, including engaging with Councillors, MPs, and other stakeholders. Confident IT user with proficiency in Microsoft Office. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Apr 23, 2026
Contractor
We're recruiting an experienced and motivated Anti-Social Behaviour (ASB) Officer. This is a key role within Housing Management services, responsible for addressing anti-social behaviour, improving quality of life for residents, and helping to build safer communities. You'll be working at the heart of neighbourhood services, taking ownership of complex ASB cases, supporting residents, and working with partners to deliver positive outcomes. The successful candidate would need to be in the office 4 days a week, with 1 day working from home. The Role Take ownership of and investigate a caseload of ASB reports, acting as the single point of contact for residents. Support both victims and perpetrators, taking prompt enforcement or preventative action, and working with partner agencies where appropriate. Prepare and present cases for legal proceedings, ensuring sufficient evidence is gathered and supporting witnesses in Court. Ensure safeguarding concerns are addressed as part of a multi-agency approach, contributing to long-term solutions for affected residents. Contribute to estate action plans and design-out-crime initiatives to reduce nuisance, environmental crime, and ASB. Support delivery of the ASB communications strategy, raising awareness with colleagues, residents, and key partners. Develop initiatives to reduce and prevent ASB, tailored to estate profiles and key issues, with a focus on resident satisfaction. Respond to Members' Enquiries and complaints linked to ASB cases, ensuring clear, empathetic communication. Contribute to upskilling Neighbourhood Management teams through best practice sharing, learning sessions, and joint working. Key Requirements Professional qualification relevant to ASB and housing or significant experience within social housing and ASB. Strong knowledge of housing legislation, landlord obligations, and ASB legal tools. Experience preparing and presenting cases in Court, including knowledge of civil proceedings. Demonstrable experience of working in housing, delivering services to residents, and managing ASB cases. Excellent customer service and communication skills, with the ability to support vulnerable residents. Organised and able to manage a varied workload, prioritising effectively to meet deadlines. Experience of working within a local authority or housing provider, including engaging with Councillors, MPs, and other stakeholders. Confident IT user with proficiency in Microsoft Office. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Job Title Resident Liaison Officer Expected Start Date ASAP Expected Pay Rate (Candidate Rate) 35,000+ Expenses (Please specify) Overnight stays if required Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Duration 6 Months to be made permanent Flexible Working (Home/Hybrid/Office) Onsite Office Location (If hybrid/Office Based) Any Specific Days in the office Onsite Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between 70m- 100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team & Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualifications - Essential / Desirable Any experience with accessibility, working with disabilities, dealing delegated authority Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) CSCS card (Construction Skills Certification Scheme) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Apr 23, 2026
Contractor
Job Title Resident Liaison Officer Expected Start Date ASAP Expected Pay Rate (Candidate Rate) 35,000+ Expenses (Please specify) Overnight stays if required Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Duration 6 Months to be made permanent Flexible Working (Home/Hybrid/Office) Onsite Office Location (If hybrid/Office Based) Any Specific Days in the office Onsite Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between 70m- 100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team & Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualifications - Essential / Desirable Any experience with accessibility, working with disabilities, dealing delegated authority Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) CSCS card (Construction Skills Certification Scheme) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
A client of mine who is a leading Housing Association is looking to recruit a Building Safety Manager on a full time permanent basis. Travel across the Regions of, Hampshire, Wiltshire, Somerset, Devon, & Cornwall with 2 x visits to Londer per month with be a requirement for this position, therefore access to own vehicle and driving licence are essential. The Building Safety Team will be the first point of contact for all fire and structural safety enquiries. The Building Safety Manager should influence at senior levels and give expert advice to all levels within the business. Management of building safety controls, processes, and procedures are the responsibility of many different stakeholders within the business. The Building Safety Manager is key in ensuring responsibilities in relation to our higher-risk buildings (HRBs) are effectively coordinated and carried out and evidenced through the building safety cases. Ensure that all HRBs are managed and maintained in accordance with our building safety management system. In addition you will be supporting in developing a culture of high performance, strong engagement and commitment to building and customer safety. Lead a team of a Building Safety Team Leader and an Officer, responsible for daily oversight of the HRBs, reporting on compliance and providing advice and guidance to colleagues and residents on building safety matters. Key Accountabilities Support duty holder in respect of fire and building safety to ensure that we meet our current and anticipated regulatory obligations (including monitoring the regulatory environment and learning from best practice). Ensure that all identified HRBs are managed and maintained in accordance with the requirements of the Building Safety Act. Liaise with external agencies and other housing providers to keep abreast of good practice. Represent the organisation with external partners and stakeholders including Local Authorities, HSE, MHCLG, Fire and Rescue Authorities etc. Develop strong and effective relationships and promote building safety within the Group to ensure that all our activities contribute to improved resident safety. Support the Growth and Assurance Directorate with relevant information required by the Regulator (i.e. supply key building information, update the safety case, provide information to support the application for BAC). Oversee the management of the Mandatory Occurrence Reporting System and the management of customer building safety related complaints in HRBs. Ensure the Director of Health, Safety and Property Compliance is made fully aware of any potential Mandatory Occurrences. Develop and deliver a robust and risk-based approach to building safety which is proportionate and offers best value. Document Building Safety Management System and undertake regular reviews. Compile BSCs for all HRBs including the documentation of building specific safety management systems and risk assessments. Act as the main point of contact for colleagues, customers and stakeholders on matters of fire and building safety in relation to HRBs. Act as joint contact alongside the Head of Fire Safety to Primary Authority Partner - London Fire Brigade (LFB). Develop plans with operational teams for the delivery of fire and building safety work on HRBs including any further investigations or interim measures as required. Develop procedures for the management of relationships with third party Accountable Persons and the monitoring of their building safety and compliance obligations. Be involved in the development of the design guide/employer's requirements/fire strategies for new higher-risk developments. Play a leading role in ensuring the delivery of resident engagement strategies for HRBs. Work with Development and Asset Management colleagues to establish processes and procedures to manage the digital record from handover, throughout occupation phase, and develop and maintain the golden thread of information. Review and sign off all relevant handover information prior to occupation. Work with Asset Management, Service Delivery and Development teams to develop change control processes and gateway approval points for HRBs. Assist in the preparation and presentation of accurate management information and reports for Boards, the Executive and other external stakeholders as required. Take responsibility for own personal development, updating knowledge of changes in legislation, best practice and other developments relevant to the post holder's service and which affect the wider business. Undertake such other duties and responsibilities as may be specified and that are commensurate with the level of the job. Support and deputise for the Head of Property Compliance, when necessary. Experience and Qualifications Educated to degree level or equivalent and\or suitable experience in a related technical role. Specifically technical knowledge of: Building Design & Construction Life Safety, Protection, Fire and Behaviour Compartmentation Fire Strategies Building Fabric & Systems Interaction of System and Components Educated to at least level 4 in a fire safety management or asset compliance discipline. (e.g., hold an advanced fire management diploma or equivalent, NEBOSH Fire certificate or equivalent). Evidence of specialist training and experience, membership of a professional body, or certification by a third-party certification body. Experience of working with multiple stakeholders in a building safety capacity to achieve common goals. Experience of analysing complex and difficult situations and recommending appropriate practical and responsive solutions. Extensive knowledge of statutory and regulatory requirements for building services and safety, particularly in HRBs. Excellent written and verbal communication skills with a particular strength for influencing, negotiating and consultation. Strong customer focus and experience of managing relationships with customers and both internal and external stakeholders. Interpersonal, communication and leadership skills with the ability to motivate and develop the team and individuals. Ability to read and disseminate technical, performance data, and indicators; and translate technical information for a non-technical audience. Good understanding of Health and Safety legislation and issues affecting the delivery of construction works and a safe building environment. Experience of using digital solutions/software to monitor and evidence performance. Hold a full valid driving licence and able to travel locally, regionally and nationally, including some nights away from home. stride is acting as an Employment Agency in relation to this vacancy.
Apr 23, 2026
Full time
A client of mine who is a leading Housing Association is looking to recruit a Building Safety Manager on a full time permanent basis. Travel across the Regions of, Hampshire, Wiltshire, Somerset, Devon, & Cornwall with 2 x visits to Londer per month with be a requirement for this position, therefore access to own vehicle and driving licence are essential. The Building Safety Team will be the first point of contact for all fire and structural safety enquiries. The Building Safety Manager should influence at senior levels and give expert advice to all levels within the business. Management of building safety controls, processes, and procedures are the responsibility of many different stakeholders within the business. The Building Safety Manager is key in ensuring responsibilities in relation to our higher-risk buildings (HRBs) are effectively coordinated and carried out and evidenced through the building safety cases. Ensure that all HRBs are managed and maintained in accordance with our building safety management system. In addition you will be supporting in developing a culture of high performance, strong engagement and commitment to building and customer safety. Lead a team of a Building Safety Team Leader and an Officer, responsible for daily oversight of the HRBs, reporting on compliance and providing advice and guidance to colleagues and residents on building safety matters. Key Accountabilities Support duty holder in respect of fire and building safety to ensure that we meet our current and anticipated regulatory obligations (including monitoring the regulatory environment and learning from best practice). Ensure that all identified HRBs are managed and maintained in accordance with the requirements of the Building Safety Act. Liaise with external agencies and other housing providers to keep abreast of good practice. Represent the organisation with external partners and stakeholders including Local Authorities, HSE, MHCLG, Fire and Rescue Authorities etc. Develop strong and effective relationships and promote building safety within the Group to ensure that all our activities contribute to improved resident safety. Support the Growth and Assurance Directorate with relevant information required by the Regulator (i.e. supply key building information, update the safety case, provide information to support the application for BAC). Oversee the management of the Mandatory Occurrence Reporting System and the management of customer building safety related complaints in HRBs. Ensure the Director of Health, Safety and Property Compliance is made fully aware of any potential Mandatory Occurrences. Develop and deliver a robust and risk-based approach to building safety which is proportionate and offers best value. Document Building Safety Management System and undertake regular reviews. Compile BSCs for all HRBs including the documentation of building specific safety management systems and risk assessments. Act as the main point of contact for colleagues, customers and stakeholders on matters of fire and building safety in relation to HRBs. Act as joint contact alongside the Head of Fire Safety to Primary Authority Partner - London Fire Brigade (LFB). Develop plans with operational teams for the delivery of fire and building safety work on HRBs including any further investigations or interim measures as required. Develop procedures for the management of relationships with third party Accountable Persons and the monitoring of their building safety and compliance obligations. Be involved in the development of the design guide/employer's requirements/fire strategies for new higher-risk developments. Play a leading role in ensuring the delivery of resident engagement strategies for HRBs. Work with Development and Asset Management colleagues to establish processes and procedures to manage the digital record from handover, throughout occupation phase, and develop and maintain the golden thread of information. Review and sign off all relevant handover information prior to occupation. Work with Asset Management, Service Delivery and Development teams to develop change control processes and gateway approval points for HRBs. Assist in the preparation and presentation of accurate management information and reports for Boards, the Executive and other external stakeholders as required. Take responsibility for own personal development, updating knowledge of changes in legislation, best practice and other developments relevant to the post holder's service and which affect the wider business. Undertake such other duties and responsibilities as may be specified and that are commensurate with the level of the job. Support and deputise for the Head of Property Compliance, when necessary. Experience and Qualifications Educated to degree level or equivalent and\or suitable experience in a related technical role. Specifically technical knowledge of: Building Design & Construction Life Safety, Protection, Fire and Behaviour Compartmentation Fire Strategies Building Fabric & Systems Interaction of System and Components Educated to at least level 4 in a fire safety management or asset compliance discipline. (e.g., hold an advanced fire management diploma or equivalent, NEBOSH Fire certificate or equivalent). Evidence of specialist training and experience, membership of a professional body, or certification by a third-party certification body. Experience of working with multiple stakeholders in a building safety capacity to achieve common goals. Experience of analysing complex and difficult situations and recommending appropriate practical and responsive solutions. Extensive knowledge of statutory and regulatory requirements for building services and safety, particularly in HRBs. Excellent written and verbal communication skills with a particular strength for influencing, negotiating and consultation. Strong customer focus and experience of managing relationships with customers and both internal and external stakeholders. Interpersonal, communication and leadership skills with the ability to motivate and develop the team and individuals. Ability to read and disseminate technical, performance data, and indicators; and translate technical information for a non-technical audience. Good understanding of Health and Safety legislation and issues affecting the delivery of construction works and a safe building environment. Experience of using digital solutions/software to monitor and evidence performance. Hold a full valid driving licence and able to travel locally, regionally and nationally, including some nights away from home. stride is acting as an Employment Agency in relation to this vacancy.
