Customer Service Administrator

Job Title Customer Service Administrator

Salary £26,000 £27,500 per annum

Location Welwyn Garden City

Contract Full-time, office-based

Overview

Our client is recruiting for a Customer Service Administrator & Technical Support to join a supportive and friendly customer service team. This role is ideal for an organised and proactive individual who has technical experience or is keen to learn, as technical support forms a key part of the position.

You will provide excellent customer service to corporate (B2B) clients while handling associated administrative tasks.

Key Responsibilities

• Providing phone and email support to corporate clients
• Handling mobile and fixed-line service enquiries
• Liaising with suppliers and network providers to resolve technical issues
• Processing new business requests
• Supporting internal sales and service teams
• Updating systems and databases accurately
• Producing client reports using Excel (training provided)
• General office administration

Skills & Experience

• Strong communication skills and professional telephone manner
• Well organised with excellent attention to detail
• Technical experience or willingness to learn
• Proactive, reliable, and able to take ownership
• Comfortable working independently and as part of a team

Thank you for your interest in this vacancy, advertised by SMT Recruitment (Smart10 Ltd), acting as an employment agency/business. Your application will be considered alongside others, and we will contact you within three working days if you are shortlisted.

SMT Recruitment is a multi-award-winning specialist recruitment consultancy providing temporary, contract, and permanent recruitment solutions across selected business sectors. To stay up to date with our latest opportunities, please visit our website, like us on Facebook, and follow us on Instagram or LinkedIn. Please refer to SMT s Privacy Policy for details on how we manage your data.