Contact CentreTeam Leader

Contact Centre Team Leader

Red Recruitment is looking to recruit a Contact Centre Team Leader for our client. You will play a pivotal role within their Contact Centre. From leading and motivating a team of agents to optimising customer interactions and appointments, your efforts will directly contribute to our mission of providing flexible finance options to all our customers.

The salary is 33,400 per annum.

Benefits and Package for a Contact Centre Team Leader:

• Salary: 33,400
• Hours: Full-time
• Contract Type: Permanent
• Location: Melton Mowbray
• Christmas Bonuses given
• 25 days holiday plus bank holidays increasing to 28 dependent on service
• Extra days holiday given over Christmas
• Health care Plan
• Free Parking
• Company Pension
• Yearly pay rises offered

Key Responsibilities of a Contact Centre Team Leader:

• Lead and motivate your team to hit targets
• Deliver excellent customer service
• Train, coach, and develop team members
• Monitor performance and improve results
• Ensure compliance through regular reviews
• Run team meetings and support collaboration
• Follow and promote company processes
• Support customer queries via phone and email when needed
• Drive first contact resolution
• Work closely with other teams to resolve issues
• Share knowledge and support the wider team

Key Skills and Experience of a Contact Centre Team Leader:

• Exceptional organisational skills and a keen eye for detail.

• Proven experience in leading or mentoring a team in a Contact Centre environment.
• Strong interpersonal and communication abilities.
• A proactive and problem-solving mindset with a passion for delivering excellence.
• Excellent customer service with a 'customer first' mentality
• Strong communication skills, both written and verbal
• Computer literate & a proficient/advanced user of Microsoft Excel
• A growth mindset that actively seeks opportunities to develop and grow themselves, colleagues & their business.
• Self-motivated/upbeat individual with the ability to work fast paced, learn quickly and retain a high-level of information

If you are interested in this position and have the relevant experience required, please apply now!

Red Recruitment (Agency)