Customer Service Administrator

Job Title: Temporary Supporter Care Administrator/Customer Service Advisor
Location: Salford (Office-Based)
Hours: Monday to Friday, 9:00 AM - 5:00 PM
Salary: 12.71 per hour

My client is currently seeking x2 Temporary Supporter Care Administrator's to join their team in Salford. This role is ideal for someone with strong communication skills and an eye for detail, looking to make a positive impact while supporting the business.

Main Duties & Responsibilities:

• Respond to inquiries from supporters, ensuring accurate and timely recording of details on the system.
• Provide exceptional customer service to enhance the service offered.
• Handle sensitive information with confidentiality, ensuring appropriate data protection.
• Share inspirational stories with supporters to encourage continued support.
• Make outbound calls to engage with supporters and promote campaigns.
• Manage administration of supporter requests, donation queries, and update personal details.
• Provide administrative support to the Supporter Care Team, including assistance with team projects and purchasing activities.
• Collect and input data, producing basic reports as needed.
• Handle sensitive legacy-related correspondence and assist with troubleshooting minor system issues.
• Greet visitors and ensure security protocols are followed.

This is a great opportunity to contribute to a meaningful cause in a supportive office environment. If you're proactive, organised, and have a commitment to safeguarding, please apply!

This is ideal for any candidate who has previously worked within a similar role or contact centre-based customer service roles.

Apply now!

Brook Street NMR is acting as an Employment Business in relation to this vacancy.