Retail Account Manager

Account Manager - Retail
Salary: 30k - 40k DOE
Company Benefits: Flexible start / finish times, Free Gym Membership, Health & Wellbeing Programmes, Retail & Hospitality Discounts, Health Cash Back Plan

Lloyd Recruitment Services is delighted to be partnering with a fast-growing business in Horley to recruit a proactive and relationship-driven Retail Account Manager. In this role, you'll work closely with internal teams to manage post-order customer activity, ensuring projects run smoothly and key deadlines are met.

Our client is committed to delivering high-quality, bespoke retail products, so we're looking for someone who is organised, commercially aware, and confident building strong customer relationships. This is an excellent opportunity to join a dynamic, expanding organisation with real potential for career progression.

Retail Account Manager Key Responsibilities

• Build and maintain long-term customer partnerships, ensuring communication is timely, clear, and tailored
• Gain a strong understanding of product ranges to respond quickly and accurately to queries
• Assess customer needs and collaborate with Quality Assurance to ensure all products meet required standards and specifications
• Oversee orders from start to finish, ensuring smooth delivery, invoicing, and on-time project milestones
• Work with Sales Coordinators to complete all customer documentation efficiently and accurately
• Prepare accurate, well-presented quotations and confirm all order details
• Prioritise daily tasks to meet customer expectations and handle urgent issues confidently
• Manage internal and external deadlines using available software tools
• Work with the Key Account Manager to align customer plans and support wider account strategy
• Check product samples for quality before dispatch
• Escalate customer queries or concerns to the Key Account Manager where needed

Retail Account Manager Skills & Experience

• Experience in Account Management or a similar customer-focused role within retail products or FMCG
• Background in private label or made-to-order product ranges is advantageous
• Excellent written and verbal communication skills
• Ability to build strong working relationships at all levels
• A customer-centric mindset with a passion for delivering first-class B2B service
• Natural problem-solver and fast learner
• Strong multitasking abilities, able to handle multiple projects and priorities
• Excellent attention to detail; proficient in MS Office
• Proactive, organised, and collaborative in approach

Extra Information:

• Refer a friend and earn up to 500 (see website for details)
• Due to high application volumes, only shortlisted candidates will be contacted. If you don't hear from us within 5 days, please assume you have not been successful
• By applying, you accept Lloyd Recruitment Services' Privacy and GDPR Policy (see website)

Lloyd Recruitment Services acts as an employment agency for this vacancy and is an equal opportunity employer.