Customer Service Administrator

Customer Service Administrator

Location: Cosham (Hybrid after probation, with 2 days remote and 3 in office)
Salary: £28,500 P/A plus a 5% annual bonus
Hours: Monday to Friday (shifts between 8:00am 6:00pm)

We are looking for a proactive and adaptable Customer Service Administrator to join our busy Operations team. This is a varied and fast-paced role where no two days are the same, making it ideal for someone who enjoys multitasking and delivering excellent customer support.

The Role
You will play a key role in supporting day-to-day operations, ensuring a high standard of service is delivered across a range of administrative and customer-focused tasks. Flexibility and a hands-on approach are essential, as you will be working across different areas depending on business needs.

Key responsibilities include:

• Providing administrative support across the team
• Handling inbound calls and responding to customer queries
• Monitoring and following up on ongoing cases or requests
• Managing and processing customer-related documentation
• Supporting internal processes to ensure smooth day-to-day operations
• Maintaining accurate records and systems
• Adapting quickly to changing priorities and workload demands

You will have:

• Experience in both administrative and customer service or contact centre environments
• The ability to switch between tasks quickly, while maintaining focus when needed
• Strong attention to detail with the ability to process high volumes of work accurately
• Excellent communication skills and a customer-focused approach
• A proactive and flexible attitude

Benefits include:

• Car schemes and discounts.
• High pension scheme.
• Annual salary review.
• Free parking.
• Dress down parking.
• Buy and carry over annual leave.

Please submit your CV to be considered for the role, if you have any questions please call Molly on (phone number removed).