Neighbourhood Officer Islington, London Temp Ongoing Full Time An excellent opportunity has arisen for an experienced Neighbourhood Officer to join a respected Housing Association in Islington, delivering high-quality neighbourhood and tenancy management services to residents across a diverse London community. THE ROLE As a Neighbourhood Officer, you will be responsible for delivering a proactive, resident-focused housing management service, ensuring estates are safe, well-maintained, and communities are supported to thrive. Manage a defined patch, delivering effective tenancy and neighbourhood management services Carry out estate inspections and coordinate routine maintenance in communal areas Investigate and manage anti-social behaviour (ASB) cases and tenancy breaches Work closely with repairs, contractors and internal teams to resolve estate-based issues Support residents with tenancy sustainment and signpost to relevant services Handle resident enquiries, complaints and complex casework in a timely and professional manner Ensure compliance with policies, procedures, and relevant housing legislation THE CANDIDATE The successful candidate will have previous experience working in a similar Neighbourhood Officer, Housing Officer or Tenancy Management role within a Housing Association or Local Authority setting. Strong knowledge of tenancy management and housing legislation Experience managing estate inspections and coordinating communal repairs/maintenance Proven track record of handling ASB and complex resident cases Excellent communication skills with the ability to build relationships with diverse communities Ability to prioritise workloads effectively and manage competing deadlines THE CONTRACT WORKING HOURS Full Time Monday-Friday 9-5 Patch based, Islington LENGTH OF CONTRACT 3 Month Contract, temp-perm RATE The pay for the role is 25.15 per hour LTD company rate. The PAYE equivalent is 21.44 per hour, inclusive of holiday. HOW TO APPLY If interested in this role, please apply directly or email (url removed) or call (phone number removed) and ask for Beth to discuss further Know someone perfect for this role? We offer a 250 referral bonus for successful candidate recommendations!
Apr 25, 2026
Contractor
Neighbourhood Officer Islington, London Temp Ongoing Full Time An excellent opportunity has arisen for an experienced Neighbourhood Officer to join a respected Housing Association in Islington, delivering high-quality neighbourhood and tenancy management services to residents across a diverse London community. THE ROLE As a Neighbourhood Officer, you will be responsible for delivering a proactive, resident-focused housing management service, ensuring estates are safe, well-maintained, and communities are supported to thrive. Manage a defined patch, delivering effective tenancy and neighbourhood management services Carry out estate inspections and coordinate routine maintenance in communal areas Investigate and manage anti-social behaviour (ASB) cases and tenancy breaches Work closely with repairs, contractors and internal teams to resolve estate-based issues Support residents with tenancy sustainment and signpost to relevant services Handle resident enquiries, complaints and complex casework in a timely and professional manner Ensure compliance with policies, procedures, and relevant housing legislation THE CANDIDATE The successful candidate will have previous experience working in a similar Neighbourhood Officer, Housing Officer or Tenancy Management role within a Housing Association or Local Authority setting. Strong knowledge of tenancy management and housing legislation Experience managing estate inspections and coordinating communal repairs/maintenance Proven track record of handling ASB and complex resident cases Excellent communication skills with the ability to build relationships with diverse communities Ability to prioritise workloads effectively and manage competing deadlines THE CONTRACT WORKING HOURS Full Time Monday-Friday 9-5 Patch based, Islington LENGTH OF CONTRACT 3 Month Contract, temp-perm RATE The pay for the role is 25.15 per hour LTD company rate. The PAYE equivalent is 21.44 per hour, inclusive of holiday. HOW TO APPLY If interested in this role, please apply directly or email (url removed) or call (phone number removed) and ask for Beth to discuss further Know someone perfect for this role? We offer a 250 referral bonus for successful candidate recommendations!
We're recruiting an experienced Tenancy Support Officer (New Builds) to support residents settling into new homes within a busy local authority housing service. This is a frontline, resident-focused role supporting new and transferring tenants during the critical first 6-12 months of their tenancy. You will work closely with vulnerable households to provide tailored support, prevent tenancy breakdown, and ensure successful long-term sustainment across new build properties. The Role - Manage a caseload of new and transferring tenants, providing tailored tenancy sustainment support - Assess individual needs and develop personalised support plans to promote independent living - Support tenants to settle into their homes, understand tenancy conditions and manage their tenancies effectively - Work closely with tenancy enforcement and income teams to support tenancy sustainment and address risks early - Monitor rent accounts, support with arrears prevention and refer for financial and welfare advice where needed - Support tenants to access welfare benefits, manage finances and maximise income - Carry out risk assessments, particularly for vulnerable tenants with complex needs including mental health or substance misuse - Refer and coordinate support with external agencies including social services, mental health services, probation and voluntary organisations - Attend multi-agency meetings including MARAC, safeguarding, hoarding and high-risk panels - Maintain accurate case records, support plans and performance data on housing systems - Liaise with tenants and advocate on their behalf in relation to ASB, tenancy issues and service access - Support tenants with practical aspects of maintaining their home including reporting repairs and managing their environment - Investigate and respond to complaints from residents, MPs and Councillors - Work collaboratively with housing officers and estate teams to support tenancy management across new build schemes - Ensure all work is delivered in line with housing legislation, safeguarding responsibilities and council policies Key Requirements - Experience working with social housing tenants within a local authority, housing association or similar environment - Strong experience supporting vulnerable residents with complex needs - Knowledge of welfare benefits, housing legislation and tenancy management principles - Experience managing caseloads, carrying out assessments and developing support plans - Ability to handle complex cases and present at multi-agency meetings or case conferences - Strong communication and interpersonal skills, with the ability to build trust and influence outcomes - Experience working with partner agencies including health, social care and support services - Good understanding of safeguarding for children, young people and vulnerable adults - Ability to manage competing priorities and deliver outcomes in a fast-paced environment - Strong IT skills including Microsoft Office and housing management systems - Understanding of ASB, tenancy issues and early intervention approaches - Ability to work collaboratively as part of a wider housing service What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Tenancy Support Officers, Housing Officers and Tenancy Sustainment professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Apr 25, 2026
Contractor
We're recruiting an experienced Tenancy Support Officer (New Builds) to support residents settling into new homes within a busy local authority housing service. This is a frontline, resident-focused role supporting new and transferring tenants during the critical first 6-12 months of their tenancy. You will work closely with vulnerable households to provide tailored support, prevent tenancy breakdown, and ensure successful long-term sustainment across new build properties. The Role - Manage a caseload of new and transferring tenants, providing tailored tenancy sustainment support - Assess individual needs and develop personalised support plans to promote independent living - Support tenants to settle into their homes, understand tenancy conditions and manage their tenancies effectively - Work closely with tenancy enforcement and income teams to support tenancy sustainment and address risks early - Monitor rent accounts, support with arrears prevention and refer for financial and welfare advice where needed - Support tenants to access welfare benefits, manage finances and maximise income - Carry out risk assessments, particularly for vulnerable tenants with complex needs including mental health or substance misuse - Refer and coordinate support with external agencies including social services, mental health services, probation and voluntary organisations - Attend multi-agency meetings including MARAC, safeguarding, hoarding and high-risk panels - Maintain accurate case records, support plans and performance data on housing systems - Liaise with tenants and advocate on their behalf in relation to ASB, tenancy issues and service access - Support tenants with practical aspects of maintaining their home including reporting repairs and managing their environment - Investigate and respond to complaints from residents, MPs and Councillors - Work collaboratively with housing officers and estate teams to support tenancy management across new build schemes - Ensure all work is delivered in line with housing legislation, safeguarding responsibilities and council policies Key Requirements - Experience working with social housing tenants within a local authority, housing association or similar environment - Strong experience supporting vulnerable residents with complex needs - Knowledge of welfare benefits, housing legislation and tenancy management principles - Experience managing caseloads, carrying out assessments and developing support plans - Ability to handle complex cases and present at multi-agency meetings or case conferences - Strong communication and interpersonal skills, with the ability to build trust and influence outcomes - Experience working with partner agencies including health, social care and support services - Good understanding of safeguarding for children, young people and vulnerable adults - Ability to manage competing priorities and deliver outcomes in a fast-paced environment - Strong IT skills including Microsoft Office and housing management systems - Understanding of ASB, tenancy issues and early intervention approaches - Ability to work collaboratively as part of a wider housing service What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Tenancy Support Officers, Housing Officers and Tenancy Sustainment professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Spencer Clarke Group are seeking a Tenancy Support Officer for a Local Authority Client in Woolwich. In this role, you will provide tailored support to new build tenants, helping them settle into their homes, access the right services, and sustain their tenancies. Duties : Provide tailored tenancy support to new and vulnerable tenants during the first 6-12 months of their tenancy Assess needs, develop support plans, and make referrals to internal and external support services Monitor rent accounts, support benefit claims, and help prevent rent arrears Work with housing colleagues and partner agencies to address tenancy issues and promote sustainment Qualifications and Experience: The successful candidate will have the following skills / experience: Experience working with social housing tenants, ideally within a local authority or housing setting Experience of managing caseloads and delivering structured support or casework Experience supporting vulnerable individuals and families with complex or multiple needs Experience working with partner agencies to coordinate support and achieve positive outcomes What's on offer: Salary: 23ph may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum Hours: Monday to Friday, 35 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK
Apr 24, 2026
Contractor
Spencer Clarke Group are seeking a Tenancy Support Officer for a Local Authority Client in Woolwich. In this role, you will provide tailored support to new build tenants, helping them settle into their homes, access the right services, and sustain their tenancies. Duties : Provide tailored tenancy support to new and vulnerable tenants during the first 6-12 months of their tenancy Assess needs, develop support plans, and make referrals to internal and external support services Monitor rent accounts, support benefit claims, and help prevent rent arrears Work with housing colleagues and partner agencies to address tenancy issues and promote sustainment Qualifications and Experience: The successful candidate will have the following skills / experience: Experience working with social housing tenants, ideally within a local authority or housing setting Experience of managing caseloads and delivering structured support or casework Experience supporting vulnerable individuals and families with complex or multiple needs Experience working with partner agencies to coordinate support and achieve positive outcomes What's on offer: Salary: 23ph may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum Hours: Monday to Friday, 35 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK
Location: Hertfordshire Contract Length: 6 Months Rate: £18 £20 per hour Office Presence: 5 Days per week on site We are currently working with a well-established housing provider in Hertfordshire to recruit an experienced Interim Supported Housing Officer. This role is ideal for a housing professional with a strong background in supported housing and experience working with vulnerable client groups. The Role You will deliver a high-quality supported housing service, managing a caseload of residents with complex needs and supporting them to maintain their accommodation and achieve positive outcomes. Key responsibilities include: Managing a supported housing caseload and delivering housing-related support Working with residents experiencing mental health issues, asylum seekers, ex-offenders, and individuals affected by domestic abuse Completing support plans, risk assessments, and safeguarding referrals Supporting tenancy sustainment and addressing issues such as rent arrears and anti-social behaviour Liaising with local authorities, probation services, health professionals, and specialist support agencies Promoting independence while ensuring residents safety and wellbeing Maintaining accurate records and case notes using housing management systems Essential experience To be considered for this role, you must have: Previous experience working as a Supported Housing Officer Proven experience supporting vulnerable client groups, including: Individuals with mental health needs Asylum seekers Ex-offenders Strong knowledge of safeguarding, risk management, and support planning Excellent communication, resilience, and case management skills If you're interested please apply or call (phone number removed)
Apr 24, 2026
Seasonal
Location: Hertfordshire Contract Length: 6 Months Rate: £18 £20 per hour Office Presence: 5 Days per week on site We are currently working with a well-established housing provider in Hertfordshire to recruit an experienced Interim Supported Housing Officer. This role is ideal for a housing professional with a strong background in supported housing and experience working with vulnerable client groups. The Role You will deliver a high-quality supported housing service, managing a caseload of residents with complex needs and supporting them to maintain their accommodation and achieve positive outcomes. Key responsibilities include: Managing a supported housing caseload and delivering housing-related support Working with residents experiencing mental health issues, asylum seekers, ex-offenders, and individuals affected by domestic abuse Completing support plans, risk assessments, and safeguarding referrals Supporting tenancy sustainment and addressing issues such as rent arrears and anti-social behaviour Liaising with local authorities, probation services, health professionals, and specialist support agencies Promoting independence while ensuring residents safety and wellbeing Maintaining accurate records and case notes using housing management systems Essential experience To be considered for this role, you must have: Previous experience working as a Supported Housing Officer Proven experience supporting vulnerable client groups, including: Individuals with mental health needs Asylum seekers Ex-offenders Strong knowledge of safeguarding, risk management, and support planning Excellent communication, resilience, and case management skills If you're interested please apply or call (phone number removed)
Job Title: Housing & Support Officer (Level 1 / Level 2) Location: Swindon Hours: (Apply online only) or (Apply online only) Salary: £27,000 per annum Job Overview We are currently recruiting for a compassionate and motivated Housing & Support Officer to support vulnerable individuals facing multiple and complex needs. This rewarding role involves helping clients sustain accommodation, improve independence, and overcome barriers such as homelessness, mental health challenges, substance misuse, offending behaviour, and unemployment. You will work closely with internal teams and external agencies to deliver person-centred support, housing management, and resettlement services that empower individuals to make positive long-term changes. This position requires flexibility, excellent communication skills, and a genuine commitment to improving lives. Participation in an on-call rota may be required. Key Responsibilities Provide housing management, tenancy sustainment, and resettlement support to clients. Process referrals and complete assessments to determine suitability for services. Manage an allocated caseload effectively, ensuring timely support and accurate records. Develop personalised support plans focused on housing goals, independence, and wellbeing. Carry out regular reviews and monitor progress against agreed outcomes. Support clients with accessing benefits, budgeting, charitable grants, and income maximisation. Liaise with landlords, housing providers, support agencies, and statutory services. Advocate on behalf of clients to access appropriate services and opportunities. Manage breaches of tenancy/licence agreements in line with procedures. Maintain accurate case notes, records, and database systems. Assist in reducing void periods and ensuring properties are occupied promptly. Conduct health & safety checks on properties and report repairs or maintenance issues. Support rent recovery processes and work with relevant teams regarding arrears. Attend client meetings, case reviews, and multi-agency meetings as required. Provide reports, statistical information, and case studies when needed. Contribute to team meetings, training, and continuous service improvement. Provide cover for colleagues during absence when required. Work occasional evenings or weekends where service delivery requires it. Requirements Essential Skills & Experience Experience working in housing, homelessness, support work, social care, or a related field. Strong understanding of the challenges faced by vulnerable adults. Excellent communication skills, both written and verbal. Ability to build professional relationships and motivate clients positively. Good organisational skills with the ability to manage a busy caseload. Strong IT skills including Microsoft Office and case management systems. High levels of confidentiality, professionalism, and attention to detail. Ability to work independently and as part of a team. Flexible and adaptable approach to work. Full UK driving licence and access to a vehicle is essential. Benefits Mileage paid at 45p per mile for business travel. Ongoing training and development opportunities. Supportive team environment. Career progression opportunities. Competitive salary and benefits package. Compliance Requirements Enhanced DBS check required. Right to work in the UK. Willingness to work within safeguarding, confidentiality, equality, diversity, and health & safety policies. Apply Now If you are a serious applicant who meets the above criteria and is looking to join a successful and growing team, we want to hear from you. This role offers an excellent opportunity for career progression and the chance to become a valued permanent member of staff. Sound like the job for you? Click APPLY to upload your CV and one of our friendly team will be in contact. Don t have a CV? Call the office on (phone number removed) and the team will help you with your registration. Gap Personnel is acting as an employment business.
Apr 24, 2026
Full time
Job Title: Housing & Support Officer (Level 1 / Level 2) Location: Swindon Hours: (Apply online only) or (Apply online only) Salary: £27,000 per annum Job Overview We are currently recruiting for a compassionate and motivated Housing & Support Officer to support vulnerable individuals facing multiple and complex needs. This rewarding role involves helping clients sustain accommodation, improve independence, and overcome barriers such as homelessness, mental health challenges, substance misuse, offending behaviour, and unemployment. You will work closely with internal teams and external agencies to deliver person-centred support, housing management, and resettlement services that empower individuals to make positive long-term changes. This position requires flexibility, excellent communication skills, and a genuine commitment to improving lives. Participation in an on-call rota may be required. Key Responsibilities Provide housing management, tenancy sustainment, and resettlement support to clients. Process referrals and complete assessments to determine suitability for services. Manage an allocated caseload effectively, ensuring timely support and accurate records. Develop personalised support plans focused on housing goals, independence, and wellbeing. Carry out regular reviews and monitor progress against agreed outcomes. Support clients with accessing benefits, budgeting, charitable grants, and income maximisation. Liaise with landlords, housing providers, support agencies, and statutory services. Advocate on behalf of clients to access appropriate services and opportunities. Manage breaches of tenancy/licence agreements in line with procedures. Maintain accurate case notes, records, and database systems. Assist in reducing void periods and ensuring properties are occupied promptly. Conduct health & safety checks on properties and report repairs or maintenance issues. Support rent recovery processes and work with relevant teams regarding arrears. Attend client meetings, case reviews, and multi-agency meetings as required. Provide reports, statistical information, and case studies when needed. Contribute to team meetings, training, and continuous service improvement. Provide cover for colleagues during absence when required. Work occasional evenings or weekends where service delivery requires it. Requirements Essential Skills & Experience Experience working in housing, homelessness, support work, social care, or a related field. Strong understanding of the challenges faced by vulnerable adults. Excellent communication skills, both written and verbal. Ability to build professional relationships and motivate clients positively. Good organisational skills with the ability to manage a busy caseload. Strong IT skills including Microsoft Office and case management systems. High levels of confidentiality, professionalism, and attention to detail. Ability to work independently and as part of a team. Flexible and adaptable approach to work. Full UK driving licence and access to a vehicle is essential. Benefits Mileage paid at 45p per mile for business travel. Ongoing training and development opportunities. Supportive team environment. Career progression opportunities. Competitive salary and benefits package. Compliance Requirements Enhanced DBS check required. Right to work in the UK. Willingness to work within safeguarding, confidentiality, equality, diversity, and health & safety policies. Apply Now If you are a serious applicant who meets the above criteria and is looking to join a successful and growing team, we want to hear from you. This role offers an excellent opportunity for career progression and the chance to become a valued permanent member of staff. Sound like the job for you? Click APPLY to upload your CV and one of our friendly team will be in contact. Don t have a CV? Call the office on (phone number removed) and the team will help you with your registration. Gap Personnel is acting as an employment business.
We are recruiting on behalf of a respected housing association in Leicestershire for a Housing Support Officer to join a supported accommodation service in Leicester. This is a temporary opportunity with an immediate start, offering part-time hours (28 per week) and the potential to apply for a permanent role. This is a frontline, customer-facing role within a small supported housing scheme, working with individuals who are homeless or at risk of homelessness, including those with complex needs. Key Responsibilities of a Housing Support Officer: Provide day-to-day frontline support to residents within supported accommodation Carry out routine health & safety checks across the scheme Support residents with housing applications and move-on plans into independent accommodation Work closely with local authority housing teams on referrals and placements Support individuals with complex needs, including substance misuse, mental health challenges, and offending histories Maintain accurate and up-to-date support plans and case notes Conduct regular keywork sessions and risk assessments with residents Support residents to develop independent living skills (e.g. budgeting, tenancy sustainment, accessing services) Manage low-level tenancy-related issues, including rent awareness and property upkeep Respond appropriately to incidents, safeguarding concerns, and anti-social behaviour Liaise with external agencies and support services to coordinate holistic support Offer flexible cover across nearby services when required What We'd Love To See From You as a Housing Support Officer: Previous experience in supported housing, homelessness services, hostel work, or similar frontline roles Confident supporting individuals with complex needs Practical knowledge of housing processes, including housing register applications Ability to carry out basic health & safety checks reliably Flexible approach to working across services Able to work 28 hours across five days Full UK driving licence (desirable) Enhanced DBS check If this Housing Support Officer role is of interest, please apply or contact (url removed) or (url removed)
Apr 24, 2026
Full time
We are recruiting on behalf of a respected housing association in Leicestershire for a Housing Support Officer to join a supported accommodation service in Leicester. This is a temporary opportunity with an immediate start, offering part-time hours (28 per week) and the potential to apply for a permanent role. This is a frontline, customer-facing role within a small supported housing scheme, working with individuals who are homeless or at risk of homelessness, including those with complex needs. Key Responsibilities of a Housing Support Officer: Provide day-to-day frontline support to residents within supported accommodation Carry out routine health & safety checks across the scheme Support residents with housing applications and move-on plans into independent accommodation Work closely with local authority housing teams on referrals and placements Support individuals with complex needs, including substance misuse, mental health challenges, and offending histories Maintain accurate and up-to-date support plans and case notes Conduct regular keywork sessions and risk assessments with residents Support residents to develop independent living skills (e.g. budgeting, tenancy sustainment, accessing services) Manage low-level tenancy-related issues, including rent awareness and property upkeep Respond appropriately to incidents, safeguarding concerns, and anti-social behaviour Liaise with external agencies and support services to coordinate holistic support Offer flexible cover across nearby services when required What We'd Love To See From You as a Housing Support Officer: Previous experience in supported housing, homelessness services, hostel work, or similar frontline roles Confident supporting individuals with complex needs Practical knowledge of housing processes, including housing register applications Ability to carry out basic health & safety checks reliably Flexible approach to working across services Able to work 28 hours across five days Full UK driving licence (desirable) Enhanced DBS check If this Housing Support Officer role is of interest, please apply or contact (url removed) or (url removed)
A leading housing organization is seeking a Tenancy Sustainment Officer to support customers facing challenges. You will provide practical advice, manage cases, and work with various stakeholders to prevent homelessness. A strong background in communication and welfare benefits is essential, along with GCSE qualifications in Maths and English. The position is full-time, offering hybrid working and a range of benefits including 25 days holiday and a contributory pension.
Apr 24, 2026
Full time
A leading housing organization is seeking a Tenancy Sustainment Officer to support customers facing challenges. You will provide practical advice, manage cases, and work with various stakeholders to prevent homelessness. A strong background in communication and welfare benefits is essential, along with GCSE qualifications in Maths and English. The position is full-time, offering hybrid working and a range of benefits including 25 days holiday and a contributory pension.
Tenancy Sustainment Officer Location: Staines / Hybrid (with regular travel across Staines, surrounding areas, and additional locations as needed) Salary: £34,800-£36,000 Contract: Fixed Term for 21 months, full-time, 35 hours per week, Monday to Friday DBS Level: Standard Are you looking for a role that makes a difference every day? As a Tenancy Sustainment Officer, you'll help customers overcome challenges and build brighter futures through practical support, expert advice, and real solutions. Key Responsibilities Assess customer support needs and implement an action plan to support the needs in person or by phone Advise and support customers with all welfare benefit related matters Offer advice on budgeting and money management Provide pre-tenancy affordability checks and early tenancy support and advice Obtain grant and charity funding to support individual needs Obtain Local Authority funding to prevent homelessness Work with internal and external partners to deliver an effective and coordinated support service Update and maintain accurate case records Refer to internal safeguarding, well-being, and employment support services and external agencies when required Keep colleagues up to date with changes in welfare benefits, legislation and other changes that may affect customers More About You Educated to GCSE level or equivalent in Maths and English (Grades A -C) Knowledge of DWP and wider benefits systems Excellent verbal and written communication skills, with the ability to engage effectively with a diverse range of customers and adapt your approach to meet individual needs Experience of multi-agency/partnership working is highly desirable Previous experience of offering money advice, budgeting support or tenancy related advice Holds a UK driving licence and has access to a car Benefits 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service Up to 8% contributory pension Flexible working All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family Inclusion at A2Dominion We're proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at . This vacancy is being managed by Kate Jacobs. The role closes on 27th April 2026 and we reserve the right to close early upon appointment of the right candidate.
Apr 23, 2026
Full time
Tenancy Sustainment Officer Location: Staines / Hybrid (with regular travel across Staines, surrounding areas, and additional locations as needed) Salary: £34,800-£36,000 Contract: Fixed Term for 21 months, full-time, 35 hours per week, Monday to Friday DBS Level: Standard Are you looking for a role that makes a difference every day? As a Tenancy Sustainment Officer, you'll help customers overcome challenges and build brighter futures through practical support, expert advice, and real solutions. Key Responsibilities Assess customer support needs and implement an action plan to support the needs in person or by phone Advise and support customers with all welfare benefit related matters Offer advice on budgeting and money management Provide pre-tenancy affordability checks and early tenancy support and advice Obtain grant and charity funding to support individual needs Obtain Local Authority funding to prevent homelessness Work with internal and external partners to deliver an effective and coordinated support service Update and maintain accurate case records Refer to internal safeguarding, well-being, and employment support services and external agencies when required Keep colleagues up to date with changes in welfare benefits, legislation and other changes that may affect customers More About You Educated to GCSE level or equivalent in Maths and English (Grades A -C) Knowledge of DWP and wider benefits systems Excellent verbal and written communication skills, with the ability to engage effectively with a diverse range of customers and adapt your approach to meet individual needs Experience of multi-agency/partnership working is highly desirable Previous experience of offering money advice, budgeting support or tenancy related advice Holds a UK driving licence and has access to a car Benefits 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service Up to 8% contributory pension Flexible working All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family Inclusion at A2Dominion We're proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at . This vacancy is being managed by Kate Jacobs. The role closes on 27th April 2026 and we reserve the right to close early upon appointment of the right candidate.
Tenancy Sustainment Officer Location : Cheshire East North Salary : £27,085.50 per annum Job title: Tenancy Sustainment Officer A fulfilling and exciting opportunity available for a Tenancy Sustainment Officer to join our Association click apply for full job details
Apr 23, 2026
Full time
Tenancy Sustainment Officer Location : Cheshire East North Salary : £27,085.50 per annum Job title: Tenancy Sustainment Officer A fulfilling and exciting opportunity available for a Tenancy Sustainment Officer to join our Association click apply for full job details
An opportunity has arisen for an experienced ASB Officer to join a local authority housing management team in Bristol on a permanent basis. This is a primarily field-based, customer-facing role, working across neighbourhood patches to manage anti-social behaviour cases and support safer, more sustainable communities. Most of your time will be spent in the community conducting visits, interviews, and resident appointments, with the flexibility to complete administrative and casework tasks from home using provided equipment. The organisation operates from local base locations, with travel required across your designated patch. Key Responsibilities of an ASB Officer: Manage a varied caseload of anti-social behaviour (ASB) reports from initial complaint through to resolution Carry out estate visits, interviews, and evidence gathering in relation to ASB cases Work closely with tenants, complainants, and alleged perpetrators to investigate and resolve disputes Take appropriate enforcement action where necessary, including warnings, tenancy enforcement, and legal escalation Provide day-to-day housing management support across designated neighbourhood patches Maintain accurate case records using housing management systems and CRM tools Liaise with Police, PCSOs, safeguarding teams, and partner agencies to support effective case resolution Support tenancy sustainment by addressing nuisance behaviour and promoting positive tenant engagement Monitor risk and safeguarding concerns, making appropriate referrals in line with procedures Complete timely and accurate case updates, reports, and administrative duties between visits Ideal Candidate: Experienced Housing or ASB Officer with strong knowledge of frontline tenancy and case management Confident handling complex ASB cases, including evidence gathering and enforcement processes Able to work independently, managing a high-volume and varied caseload Comfortable working in the community and engaging directly with residents and partner agencies Experience using housing management systems or CRM platforms (e.g. Orchard, Microsoft Dynamics, or similar) Well organised with strong prioritisation skills and attention to detail Full UK driving licence and willingness to travel across patch Benefits of this ASB Officer role: Competitive salary (dependent on experience) Hybrid working arrangement 25 days annual leave plus bank holidays (increasing annually up to 30 days) Option to buy or sell annual leave 3 additional wellbeing days plus 2 paid volunteering days Generous matched pension scheme up to 12% Life assurance (4x salary) Enhanced maternity, paternity, and adoption pay Private medical insurance, dental cover, and critical illness cover options Wellbeing benefits including gym membership discounts and access to a 24/7 virtual GP service If this ASB Officer role is of interest, please apply or contact (url removed)
Apr 23, 2026
Full time
An opportunity has arisen for an experienced ASB Officer to join a local authority housing management team in Bristol on a permanent basis. This is a primarily field-based, customer-facing role, working across neighbourhood patches to manage anti-social behaviour cases and support safer, more sustainable communities. Most of your time will be spent in the community conducting visits, interviews, and resident appointments, with the flexibility to complete administrative and casework tasks from home using provided equipment. The organisation operates from local base locations, with travel required across your designated patch. Key Responsibilities of an ASB Officer: Manage a varied caseload of anti-social behaviour (ASB) reports from initial complaint through to resolution Carry out estate visits, interviews, and evidence gathering in relation to ASB cases Work closely with tenants, complainants, and alleged perpetrators to investigate and resolve disputes Take appropriate enforcement action where necessary, including warnings, tenancy enforcement, and legal escalation Provide day-to-day housing management support across designated neighbourhood patches Maintain accurate case records using housing management systems and CRM tools Liaise with Police, PCSOs, safeguarding teams, and partner agencies to support effective case resolution Support tenancy sustainment by addressing nuisance behaviour and promoting positive tenant engagement Monitor risk and safeguarding concerns, making appropriate referrals in line with procedures Complete timely and accurate case updates, reports, and administrative duties between visits Ideal Candidate: Experienced Housing or ASB Officer with strong knowledge of frontline tenancy and case management Confident handling complex ASB cases, including evidence gathering and enforcement processes Able to work independently, managing a high-volume and varied caseload Comfortable working in the community and engaging directly with residents and partner agencies Experience using housing management systems or CRM platforms (e.g. Orchard, Microsoft Dynamics, or similar) Well organised with strong prioritisation skills and attention to detail Full UK driving licence and willingness to travel across patch Benefits of this ASB Officer role: Competitive salary (dependent on experience) Hybrid working arrangement 25 days annual leave plus bank holidays (increasing annually up to 30 days) Option to buy or sell annual leave 3 additional wellbeing days plus 2 paid volunteering days Generous matched pension scheme up to 12% Life assurance (4x salary) Enhanced maternity, paternity, and adoption pay Private medical insurance, dental cover, and critical illness cover options Wellbeing benefits including gym membership discounts and access to a 24/7 virtual GP service If this ASB Officer role is of interest, please apply or contact (url removed)
An opportunity has arisen for an experienced Housing Officer to join the housing management team of a local authority in Bristol on a permanent basis. This is a primarily field-based, customer-facing role, supporting multiple housing patches across the area. You will play a key role in delivering high-quality frontline housing management services within the community. Most of your time will be spent out on patch conducting visits, inspections, and resident appointments, with the flexibility to complete administrative tasks from home using provided equipment. The organisation operates from local base locations, with travel required across your designated patch. Key Responsibilities of a Housing Officer: Provide day-to-day housing management support across designated neighbourhood patches Carry out estate inspections, home visits, and resident appointments Manage tenancy-related casework, ensuring accurate and timely record keeping using housing systems and CRM tools Complete administrative duties efficiently alongside community-based work Work collaboratively with colleagues and partner agencies to deliver effective housing services Investigate and manage anti-social behaviour (ASB) cases, taking appropriate enforcement action where required Support tenants with tenancy sustainment, including sign-ups, welfare support, and signposting to relevant services Monitor and manage rent accounts, working with income teams to prevent and address arrears Identify safeguarding concerns and make appropriate referrals in line with organisational policies Ideal Candidate: Experienced Housing or Neighbourhood Officer with strong knowledge of frontline tenancy management Able to work independently and manage a varied workload with minimal supervision Confident working in the community and engaging with residents face-to-face Experience using housing management systems or CRM platforms (e.g. Orchard, Microsoft Dynamics, or similar) Well organised, with the ability to balance visits, casework, and administrative responsibilities Full UK driving licence and willingness to travel across patch Benefits of this Housing Officer role: Competitive salary (dependent on experience) Hybrid working arrangement 25 days annual leave plus bank holidays (increasing annually up to 30 days) Option to buy or sell annual leave 3 additional wellbeing days plus 2 paid volunteering days Generous matched pension scheme up to 12% Life assurance (4x salary) Enhanced maternity, paternity, and adoption pay Options for private medical insurance, dental cover, and critical illness cover Wellbeing benefits including gym membership discounts and access to a 24/7 virtual GP service If this Housing Officer role is of interest, please apply or contact (url removed)
Apr 23, 2026
Full time
An opportunity has arisen for an experienced Housing Officer to join the housing management team of a local authority in Bristol on a permanent basis. This is a primarily field-based, customer-facing role, supporting multiple housing patches across the area. You will play a key role in delivering high-quality frontline housing management services within the community. Most of your time will be spent out on patch conducting visits, inspections, and resident appointments, with the flexibility to complete administrative tasks from home using provided equipment. The organisation operates from local base locations, with travel required across your designated patch. Key Responsibilities of a Housing Officer: Provide day-to-day housing management support across designated neighbourhood patches Carry out estate inspections, home visits, and resident appointments Manage tenancy-related casework, ensuring accurate and timely record keeping using housing systems and CRM tools Complete administrative duties efficiently alongside community-based work Work collaboratively with colleagues and partner agencies to deliver effective housing services Investigate and manage anti-social behaviour (ASB) cases, taking appropriate enforcement action where required Support tenants with tenancy sustainment, including sign-ups, welfare support, and signposting to relevant services Monitor and manage rent accounts, working with income teams to prevent and address arrears Identify safeguarding concerns and make appropriate referrals in line with organisational policies Ideal Candidate: Experienced Housing or Neighbourhood Officer with strong knowledge of frontline tenancy management Able to work independently and manage a varied workload with minimal supervision Confident working in the community and engaging with residents face-to-face Experience using housing management systems or CRM platforms (e.g. Orchard, Microsoft Dynamics, or similar) Well organised, with the ability to balance visits, casework, and administrative responsibilities Full UK driving licence and willingness to travel across patch Benefits of this Housing Officer role: Competitive salary (dependent on experience) Hybrid working arrangement 25 days annual leave plus bank holidays (increasing annually up to 30 days) Option to buy or sell annual leave 3 additional wellbeing days plus 2 paid volunteering days Generous matched pension scheme up to 12% Life assurance (4x salary) Enhanced maternity, paternity, and adoption pay Options for private medical insurance, dental cover, and critical illness cover Wellbeing benefits including gym membership discounts and access to a 24/7 virtual GP service If this Housing Officer role is of interest, please apply or contact (url removed)
We are currently recruiting for an experienced Housing Officer to join a well-established organisation in Essex on an initial 8 week temporary contract followed by a 12 month fixed term contract. During the temporary period you will be on an hourly rate. Key Responsibilities: Managing a designated patch of properties and tenants Delivering a high-quality housing management service Handling tenancy-related matters including sign-ups, terminations, and breaches Managing low-level anti-social behaviour (ASB) cases Supporting the management of rent arrears , including monitoring accounts and engaging with tenants to agree repayment plans Conducting property inspections and estate visits Supporting tenants with sustainment and signposting to relevant services Liaising with internal teams and external agencies Requirements: Previous experience in a Housing Officer or similar role Experience dealing with rent arrears and income collection Knowledge of housing legislation and tenancy management Experience handling low-level ASB cases Excellent communication and interpersonal skills Ability to manage a varied workload independently Full UK driving licence and access to a vehicle (desirable) If you are an experienced Housing professional available at short notice and looking for your next opportunity, we would love to hear from you.
Apr 23, 2026
Contractor
We are currently recruiting for an experienced Housing Officer to join a well-established organisation in Essex on an initial 8 week temporary contract followed by a 12 month fixed term contract. During the temporary period you will be on an hourly rate. Key Responsibilities: Managing a designated patch of properties and tenants Delivering a high-quality housing management service Handling tenancy-related matters including sign-ups, terminations, and breaches Managing low-level anti-social behaviour (ASB) cases Supporting the management of rent arrears , including monitoring accounts and engaging with tenants to agree repayment plans Conducting property inspections and estate visits Supporting tenants with sustainment and signposting to relevant services Liaising with internal teams and external agencies Requirements: Previous experience in a Housing Officer or similar role Experience dealing with rent arrears and income collection Knowledge of housing legislation and tenancy management Experience handling low-level ASB cases Excellent communication and interpersonal skills Ability to manage a varied workload independently Full UK driving licence and access to a vehicle (desirable) If you are an experienced Housing professional available at short notice and looking for your next opportunity, we would love to hear from you.
Tenancy Sustainment Officer (Housing Officer) Location: Congleton Hours: 37.5 hours per week Salary: £27,085.50 per annum Working pattern: Rolling rota (flexibility available) 1 week earlies / 1 week lates 1 weekend in every 4 Shifts: 07:30-15:30 or 12:30-20:30 About the Role We are looking for an experienced and motivated Tenancy Sustainment Officer to join our client's housing team in Congleton. This role has a strong housing management focus and is ideal for someone who enjoys managing tenancies, ensuring compliance, and supporting residents to sustain their homes. You will manage a small portfolio of supported tenancies and take the lead on rent, tenancy enforcement, and compliance, working closely with internal teams and external partners. This role is particularly well suited to candidates looking to progress or specialise as a Housing Officer or Tenancy Officer. Key Responsibilities You will: Manage 13-14 tenancies across supported accommodation Lead on rent arrears management , payment plans, and income maximisation Handle tenancy breaches , including ASB letters, warnings, notices, and enforcement action Complete tenancy sign-ups , reviews, and sustainment work Carry out needs assessments , risk assessments, and property inspections Monitor Health & Safety and compliance , escalating issues as required Work with internal teams and external agencies to support tenancy sustainment Maintain accurate case notes and e-records in line with GDPR requirements Uphold safeguarding procedures and support vulnerable residents appropriately Act as a local point of expertise on rent, tenancy agreements, and housing compliance About You We're looking for someone who: Has experience working in a supported accommodation or housing environment Has good knowledge of housing legislation, tenancy management, and rent arrears Is confident managing ASB, notices, and tenancy enforcement Understands safeguarding , Health & Safety, and compliance requirements Is organised, self-motivated, and comfortable working independently and lone-working Can demonstrate empathy alongside professional boundaries Has strong IT skills, including Microsoft packages and internal systems Is able to travel between sites as required (car user essential) Qualifications CIH Level 3 or equivalent housing qualification (desirable) , or willingness to work towards Enhanced DBS with Adults Barred List (required) Interested? Apply now to join a values-driven organisation where you can make a real difference through high-quality housing and tenancy management.
Apr 23, 2026
Full time
Tenancy Sustainment Officer (Housing Officer) Location: Congleton Hours: 37.5 hours per week Salary: £27,085.50 per annum Working pattern: Rolling rota (flexibility available) 1 week earlies / 1 week lates 1 weekend in every 4 Shifts: 07:30-15:30 or 12:30-20:30 About the Role We are looking for an experienced and motivated Tenancy Sustainment Officer to join our client's housing team in Congleton. This role has a strong housing management focus and is ideal for someone who enjoys managing tenancies, ensuring compliance, and supporting residents to sustain their homes. You will manage a small portfolio of supported tenancies and take the lead on rent, tenancy enforcement, and compliance, working closely with internal teams and external partners. This role is particularly well suited to candidates looking to progress or specialise as a Housing Officer or Tenancy Officer. Key Responsibilities You will: Manage 13-14 tenancies across supported accommodation Lead on rent arrears management , payment plans, and income maximisation Handle tenancy breaches , including ASB letters, warnings, notices, and enforcement action Complete tenancy sign-ups , reviews, and sustainment work Carry out needs assessments , risk assessments, and property inspections Monitor Health & Safety and compliance , escalating issues as required Work with internal teams and external agencies to support tenancy sustainment Maintain accurate case notes and e-records in line with GDPR requirements Uphold safeguarding procedures and support vulnerable residents appropriately Act as a local point of expertise on rent, tenancy agreements, and housing compliance About You We're looking for someone who: Has experience working in a supported accommodation or housing environment Has good knowledge of housing legislation, tenancy management, and rent arrears Is confident managing ASB, notices, and tenancy enforcement Understands safeguarding , Health & Safety, and compliance requirements Is organised, self-motivated, and comfortable working independently and lone-working Can demonstrate empathy alongside professional boundaries Has strong IT skills, including Microsoft packages and internal systems Is able to travel between sites as required (car user essential) Qualifications CIH Level 3 or equivalent housing qualification (desirable) , or willingness to work towards Enhanced DBS with Adults Barred List (required) Interested? Apply now to join a values-driven organisation where you can make a real difference through high-quality housing and tenancy management.
Supported Housing Officer Location: NW London Rate: £19-20 Per Hour Contract: 6 Months Contract Working Pattern: On-patch, community-based (daily presence required) I m currently recruiting for an experienced Supported Housing Officer on behalf of a housing provider delivering frontline support to vulnerable adults in the community. This is a patch-based role , requiring daily visits and face-to-face engagement with residents. The service supports individuals with mental health needs, domestic violence histories, asylum seekers and ex-offenders , so candidates must be confident managing complex cases and risk. The Role Provide housing-related support to vulnerable residents to help sustain tenancies Manage a caseload of residents with complex needs Carry out regular patch visits, welfare checks and risk assessments Develop and review support plans and complete safeguarding referrals Work closely with external agencies including mental health teams, probation and local authorities Record accurate case notes and maintain compliance with service standards The Ideal Candidate Proven experience in supported housing, floating support or tenancy sustainment Experience working with mental health, domestic abuse, asylum seekers or ex-offenders Strong safeguarding knowledge and confident risk management skills Comfortable working independently on patch, five days a week Excellent communication and report-writing skills
Apr 23, 2026
Seasonal
Supported Housing Officer Location: NW London Rate: £19-20 Per Hour Contract: 6 Months Contract Working Pattern: On-patch, community-based (daily presence required) I m currently recruiting for an experienced Supported Housing Officer on behalf of a housing provider delivering frontline support to vulnerable adults in the community. This is a patch-based role , requiring daily visits and face-to-face engagement with residents. The service supports individuals with mental health needs, domestic violence histories, asylum seekers and ex-offenders , so candidates must be confident managing complex cases and risk. The Role Provide housing-related support to vulnerable residents to help sustain tenancies Manage a caseload of residents with complex needs Carry out regular patch visits, welfare checks and risk assessments Develop and review support plans and complete safeguarding referrals Work closely with external agencies including mental health teams, probation and local authorities Record accurate case notes and maintain compliance with service standards The Ideal Candidate Proven experience in supported housing, floating support or tenancy sustainment Experience working with mental health, domestic abuse, asylum seekers or ex-offenders Strong safeguarding knowledge and confident risk management skills Comfortable working independently on patch, five days a week Excellent communication and report-writing skills
Group Director - Homes and Communities Location: Home based positions with expectations to travel across the UK Salary : £120,000 per annum Vacancy Type: Full Time As Group Director of Homes and Communities , you'll shape how homes are managed and how communities across their portfolio grow, connect, and flourish. Reporting directly to the Chief Operating Officer, you'll be a key member of the Senior Leadership Team, setting strategy, driving performance, and championing outstanding customer experience at every level. What you'll do: You'll lead the strategic and operational delivery of housing management, neighbourhood services, tenancy sustainment, community engagement, rent and service charges, and commercial services. You'll ensure services are compliant, customer focused, and continuously improving - while keeping customers at the heart of every decision. You'll also: Lead large, multi disciplinary teams and develop a high performance culture Drive innovation and transformation across homes and communities Champion safeguarding, domestic abuse and independent living services Build strong partnerships with local authorities, health, and community stakeholders Represent the organisation at board level and externally Play a pivotal role in corporate strategy, budget planning, and long term transformation Who they're looking for: You'll be a confident, values led senior leader with deep experience in housing or community focused services. You'll bring strategic clarity, operational grip, and the credibility to influence at board and system level. You'll likely have: Proven senior leadership experience in housing, communities or a related sector Strong knowledge of housing legislation and regulatory standards Experience leading complex services at scale A collaborative approach and excellent stakeholder engagement skills A genuine commitment to equality, diversity and inclusion A professional housing qualification (e.g. CIH) or equivalent experience This is an opportunity to shape services that genuinely change lives - combining commercial insight with social purpose, and strategic leadership with hands on impact. If you want a role where your decisions matter, your leadership is visible, and your work leaves a lasting legacy on communities - this is it. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply
Apr 23, 2026
Full time
Group Director - Homes and Communities Location: Home based positions with expectations to travel across the UK Salary : £120,000 per annum Vacancy Type: Full Time As Group Director of Homes and Communities , you'll shape how homes are managed and how communities across their portfolio grow, connect, and flourish. Reporting directly to the Chief Operating Officer, you'll be a key member of the Senior Leadership Team, setting strategy, driving performance, and championing outstanding customer experience at every level. What you'll do: You'll lead the strategic and operational delivery of housing management, neighbourhood services, tenancy sustainment, community engagement, rent and service charges, and commercial services. You'll ensure services are compliant, customer focused, and continuously improving - while keeping customers at the heart of every decision. You'll also: Lead large, multi disciplinary teams and develop a high performance culture Drive innovation and transformation across homes and communities Champion safeguarding, domestic abuse and independent living services Build strong partnerships with local authorities, health, and community stakeholders Represent the organisation at board level and externally Play a pivotal role in corporate strategy, budget planning, and long term transformation Who they're looking for: You'll be a confident, values led senior leader with deep experience in housing or community focused services. You'll bring strategic clarity, operational grip, and the credibility to influence at board and system level. You'll likely have: Proven senior leadership experience in housing, communities or a related sector Strong knowledge of housing legislation and regulatory standards Experience leading complex services at scale A collaborative approach and excellent stakeholder engagement skills A genuine commitment to equality, diversity and inclusion A professional housing qualification (e.g. CIH) or equivalent experience This is an opportunity to shape services that genuinely change lives - combining commercial insight with social purpose, and strategic leadership with hands on impact. If you want a role where your decisions matter, your leadership is visible, and your work leaves a lasting legacy on communities - this is it. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply
We are seeking four experienced Neighbourhood Housing Officers to join a busy social housing service on a temporary basis across the Plymouth and Cornwall area. This role offers a salary of 39,923 and provides an excellent opportunity for a housing professional to make a real impact within local communities on a short-term assignment. In this frontline role, you will act as the main point of contact for tenants within your allocated patch, delivering a responsive and high-quality housing management service. You will be responsible for managing day-to-day tenancy matters, supporting safe and sustainable communities, and working closely with internal teams and external partners to maintain well-managed neighbourhoods. This is a varied and rewarding role where you will balance customer service, tenancy management, enforcement activity, and community engagement, ensuring residents receive a professional, consistent, and supportive housing service. Key Responsibilities Deliver excellent customer service, managing tenancy and housing enquiries Carry out tenancy sign-ups, viewings, and ensure compliance with tenancy agreements Manage cases of tenancy breaches, including safeguarding concerns where required Oversee estate standards and service contracts to ensure quality and value for money Support and deliver resident engagement activities to strengthen communities Contribute to tenancy sustainment and neighbourhood management objectives About You We are looking for candidates with: Experience in social housing, particularly tenancy, estate, or housing management CIH Level 4 qualification, or willingness to work towards it (Chartered Institute of Housing) Strong interpersonal and communication skills Excellent organisational ability to manage a varied and fast-paced workload A strong customer focus with a drive to improve customer satisfaction Full UK driving licence and access to a vehicle Additional Requirements Basic DBS check required Commitment to safeguarding and promoting the welfare of vulnerable groups
Apr 23, 2026
Seasonal
We are seeking four experienced Neighbourhood Housing Officers to join a busy social housing service on a temporary basis across the Plymouth and Cornwall area. This role offers a salary of 39,923 and provides an excellent opportunity for a housing professional to make a real impact within local communities on a short-term assignment. In this frontline role, you will act as the main point of contact for tenants within your allocated patch, delivering a responsive and high-quality housing management service. You will be responsible for managing day-to-day tenancy matters, supporting safe and sustainable communities, and working closely with internal teams and external partners to maintain well-managed neighbourhoods. This is a varied and rewarding role where you will balance customer service, tenancy management, enforcement activity, and community engagement, ensuring residents receive a professional, consistent, and supportive housing service. Key Responsibilities Deliver excellent customer service, managing tenancy and housing enquiries Carry out tenancy sign-ups, viewings, and ensure compliance with tenancy agreements Manage cases of tenancy breaches, including safeguarding concerns where required Oversee estate standards and service contracts to ensure quality and value for money Support and deliver resident engagement activities to strengthen communities Contribute to tenancy sustainment and neighbourhood management objectives About You We are looking for candidates with: Experience in social housing, particularly tenancy, estate, or housing management CIH Level 4 qualification, or willingness to work towards it (Chartered Institute of Housing) Strong interpersonal and communication skills Excellent organisational ability to manage a varied and fast-paced workload A strong customer focus with a drive to improve customer satisfaction Full UK driving licence and access to a vehicle Additional Requirements Basic DBS check required Commitment to safeguarding and promoting the welfare of vulnerable groups
Eden Brown are seeking a highly experienced Supported Housing Officer on 6 month Fixed Term Contract situated in Manchester The role as Housing Officer will involve hybrid work 2-3 days at home/and or in the office As a Housing Officer your role will involve: - Providing a frontline service to a portfolio of tenants across Manchester; which includes vulnerable, young people and across older persons services - Dealing with Income challenges - Tenancy Sustainment - Safeguarding, Domestic Abuse and Community Safety - Environmental issues ie fly tipping, garden issues Due to the nature of this role interested candidates must have extensive Housing Management experience You must have access to a car Only apply if you match the above criteria Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Apr 22, 2026
Seasonal
Eden Brown are seeking a highly experienced Supported Housing Officer on 6 month Fixed Term Contract situated in Manchester The role as Housing Officer will involve hybrid work 2-3 days at home/and or in the office As a Housing Officer your role will involve: - Providing a frontline service to a portfolio of tenants across Manchester; which includes vulnerable, young people and across older persons services - Dealing with Income challenges - Tenancy Sustainment - Safeguarding, Domestic Abuse and Community Safety - Environmental issues ie fly tipping, garden issues Due to the nature of this role interested candidates must have extensive Housing Management experience You must have access to a car Only apply if you match the above criteria Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Location: Eaglesthorpe Scheme, Peterborough, 100% onsite Salary: £30,912 per annum Contract: Permanent Hours: 35 hours per week, Monday Friday, 9am 5pm A place to create moments that matter. Thousands of families rely on our client for a safe, affordable home, and as the housing crisis deepens, their work has never been more important. They believe everyone deserves a place to call home, and this drives everything they do. For a career that makes a meaningful impact, this is the place to be. The Role As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants to resolving challenges with empathy, you ll be a trusted presence and a force for good. What You ll Do • Be a visible, supportive presence in schemes, building strong relationships with residents. • Work with lettings teams to ensure smooth move-ins and positive first impressions. • Encourage community engagement and help residents live independently for as long as possible. • Tackle issues like rent arrears, anti-social behaviour and tenancy matters with confidence and care. • Collaborate with internal teams and external partners to deliver joined up support. • Escalate and take cases to court as a last resort, ensuring all other options have been explored. Why This Role Matters You won t just be managing housing you ll be creating supportive environments where people can thrive. Salary: The salary is £30,912 per annum for applicants who fully meet the requirements. Applicants who do not meet all requirements will start 5% or 10% below the spot salary. About You • Experience delivering housing management services within specialist or generic housing. • CIH Level 3 in Housing or equivalent (or willingness to work towards). • Strong understanding of ASB management and rental income processes. • Ability to manage multiple tasks and meet performance targets. • Excellent communication skills to engage effectively with customers and stakeholders. • Knowledge of safeguarding within a housing context. • Regular travel to other sites and off site meetings. • DBS and social media checks required. Interviews They want your experience to reflect who they are a place to grow, thrive, and be you. Stage 1: A Place to Connect A Teams call with the hiring manager to learn more about the role. Planned date: 22nd April. Stage 2: A Place to Show Your Strengths An in person interview with behavioural and scenario based questions. You ll complete a Congruity Questionnaire in advance and tour the scheme, meeting some customers. Planned date: 28th April. A Place to Build a Future You ll have opportunities to develop new skills, thrive in a collaborative environment, and grow your career. Benefits include: • 28 days holiday plus bank holidays (pro rata) • Birthday leave • Option to purchase extra holiday • Online GP access • Gym discounts • One volunteering day • Defined Contribution and Defined Benefit pension schemes via salary sacrifice • Life assurance at three times your salary If you require reasonable adjustments, please let the hiring team know. Please apply promptly. For urgent roles or high volumes, they may interview and conclude the process early. Please note: Candidates must already have the right to live and work in the UK; the organisation does not hold a sponsorship licence. If you're looking for a place to make a positive difference to society and your future, apply now. Recruitment Agencies: Our client works exclusively with partners on their preferred supplier list and does not accept unsolicited CVs or speculative approaches. You may have experience in the following: Housing Officer, Independent Living Officer, Supported Housing Officer, Scheme Manager, Housing Support Officer, Tenancy Officer, ASB Officer, Community Housing Officer, Sheltered Housing Officer, Resident Liaison Officer, Housing Coordinator, Social Housing Officer, Housing Partner, Housing Advisor, Tenancy Sustainment Officer, Income Officer. REF-
Apr 22, 2026
Full time
Location: Eaglesthorpe Scheme, Peterborough, 100% onsite Salary: £30,912 per annum Contract: Permanent Hours: 35 hours per week, Monday Friday, 9am 5pm A place to create moments that matter. Thousands of families rely on our client for a safe, affordable home, and as the housing crisis deepens, their work has never been more important. They believe everyone deserves a place to call home, and this drives everything they do. For a career that makes a meaningful impact, this is the place to be. The Role As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants to resolving challenges with empathy, you ll be a trusted presence and a force for good. What You ll Do • Be a visible, supportive presence in schemes, building strong relationships with residents. • Work with lettings teams to ensure smooth move-ins and positive first impressions. • Encourage community engagement and help residents live independently for as long as possible. • Tackle issues like rent arrears, anti-social behaviour and tenancy matters with confidence and care. • Collaborate with internal teams and external partners to deliver joined up support. • Escalate and take cases to court as a last resort, ensuring all other options have been explored. Why This Role Matters You won t just be managing housing you ll be creating supportive environments where people can thrive. Salary: The salary is £30,912 per annum for applicants who fully meet the requirements. Applicants who do not meet all requirements will start 5% or 10% below the spot salary. About You • Experience delivering housing management services within specialist or generic housing. • CIH Level 3 in Housing or equivalent (or willingness to work towards). • Strong understanding of ASB management and rental income processes. • Ability to manage multiple tasks and meet performance targets. • Excellent communication skills to engage effectively with customers and stakeholders. • Knowledge of safeguarding within a housing context. • Regular travel to other sites and off site meetings. • DBS and social media checks required. Interviews They want your experience to reflect who they are a place to grow, thrive, and be you. Stage 1: A Place to Connect A Teams call with the hiring manager to learn more about the role. Planned date: 22nd April. Stage 2: A Place to Show Your Strengths An in person interview with behavioural and scenario based questions. You ll complete a Congruity Questionnaire in advance and tour the scheme, meeting some customers. Planned date: 28th April. A Place to Build a Future You ll have opportunities to develop new skills, thrive in a collaborative environment, and grow your career. Benefits include: • 28 days holiday plus bank holidays (pro rata) • Birthday leave • Option to purchase extra holiday • Online GP access • Gym discounts • One volunteering day • Defined Contribution and Defined Benefit pension schemes via salary sacrifice • Life assurance at three times your salary If you require reasonable adjustments, please let the hiring team know. Please apply promptly. For urgent roles or high volumes, they may interview and conclude the process early. Please note: Candidates must already have the right to live and work in the UK; the organisation does not hold a sponsorship licence. If you're looking for a place to make a positive difference to society and your future, apply now. Recruitment Agencies: Our client works exclusively with partners on their preferred supplier list and does not accept unsolicited CVs or speculative approaches. You may have experience in the following: Housing Officer, Independent Living Officer, Supported Housing Officer, Scheme Manager, Housing Support Officer, Tenancy Officer, ASB Officer, Community Housing Officer, Sheltered Housing Officer, Resident Liaison Officer, Housing Coordinator, Social Housing Officer, Housing Partner, Housing Advisor, Tenancy Sustainment Officer, Income Officer. REF-
Location: Eaglesthorpe Scheme, Peterborough, 100% onsite Salary: £30,912 per annum Contract: Permanent Hours: 35 hours per week, Monday - Friday, 9am-5pmA place to create moments that matter.Thousands of families rely on us for a safe, affordable home, and as the housing crisis deepens, our work has never been more important. We believe everyone deserves a place to call home, and this drives everything we do. For a career that makes a meaningful impact, this is the place to be. The Role As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants to resolving challenges with empathy, you'll be a trusted presence and a force for good. What You'll Do • Be a visible, supportive presence in our schemes, building strong relationships with residents. • Work with lettings teams to ensure smooth move-ins and positive first impressions. • Encourage community engagement and help residents live independently for as long as possible. • Tackle issues like rent arrears, anti-social behaviour, and tenancy matters with confidence and care. • Collaborate with internal teams and external partners to deliver joined-up support. • Escalate and take cases to court as a last resort, ensuring all other options have been explored. Why This Role Matters You won't just be managing housing - you'll be creating supportive environments where people can thrive. Salary: The salary is £30,912 per annum for applicants who fully meet the requirements. Applicants who do not meet all requirements will start 5% or 10% below the spot salary. About You • Experience delivering housing management services within specialist or generic housing. • CIH Level 3 in Housing or equivalent (or willingness to work towards). • Strong understanding of ASB management and rental income processes. • Ability to manage multiple tasks and meet performance targets. • Excellent communication skills to engage effectively with customers and stakeholders. • Knowledge of safeguarding within a housing context. • Regular travel to other Accent sites and off-site meetings. • DBS and social media checks required. Interviews We want your experience to reflect who we are - a place to grow, thrive, and be you. Stage 1: A Place to Connect A Teams call with the hiring manager to learn more about the role. Planned date: 22nd April. Stage 2: A Place to Show Your Strengths An in-person interview with behavioural and scenario-based questions. You'll complete a Congruity Questionnaire in advance and tour the scheme, meeting some of our customers. Planned date: 28th April. A Place to Build a Future You'll have opportunities to develop new skills, thrive in a collaborative environment, and grow your career. Benefits include: • 28 days' holiday plus bank holidays (pro rata) • Birthday leave • Option to purchase extra holiday • Online GP access • Gym discounts • One volunteering day • Defined Contribution and Defined Benefit pension schemes via salary sacrifice • Life assurance at three times your salaryIf you require reasonable adjustments, please let us know.Please apply promptly. For urgent roles or high volumes, we may interview and conclude the process early.Please note: Candidates must already have the right to live and work in the UK; we do not hold a sponsorship licence.If you're looking for a place to make a positive difference to society and your future, apply now.Recruitment Agencies: We work exclusively with partners on our PSL and do not accept unsolicited CVs or speculative approaches.You may have experience in the following: Housing Officer, Independent Living Officer, Supported Housing Officer, Scheme Manager, Housing Support Officer, Tenancy Officer, ASB Officer, Community Housing Officer, Sheltered Housing Officer, Resident Liaison Officer, Housing Coordinator, Social Housing Officer, Housing Partner, Housing Advisor, Tenancy Sustainment Officer, Income Officer.REF-
Apr 22, 2026
Full time
Location: Eaglesthorpe Scheme, Peterborough, 100% onsite Salary: £30,912 per annum Contract: Permanent Hours: 35 hours per week, Monday - Friday, 9am-5pmA place to create moments that matter.Thousands of families rely on us for a safe, affordable home, and as the housing crisis deepens, our work has never been more important. We believe everyone deserves a place to call home, and this drives everything we do. For a career that makes a meaningful impact, this is the place to be. The Role As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants to resolving challenges with empathy, you'll be a trusted presence and a force for good. What You'll Do • Be a visible, supportive presence in our schemes, building strong relationships with residents. • Work with lettings teams to ensure smooth move-ins and positive first impressions. • Encourage community engagement and help residents live independently for as long as possible. • Tackle issues like rent arrears, anti-social behaviour, and tenancy matters with confidence and care. • Collaborate with internal teams and external partners to deliver joined-up support. • Escalate and take cases to court as a last resort, ensuring all other options have been explored. Why This Role Matters You won't just be managing housing - you'll be creating supportive environments where people can thrive. Salary: The salary is £30,912 per annum for applicants who fully meet the requirements. Applicants who do not meet all requirements will start 5% or 10% below the spot salary. About You • Experience delivering housing management services within specialist or generic housing. • CIH Level 3 in Housing or equivalent (or willingness to work towards). • Strong understanding of ASB management and rental income processes. • Ability to manage multiple tasks and meet performance targets. • Excellent communication skills to engage effectively with customers and stakeholders. • Knowledge of safeguarding within a housing context. • Regular travel to other Accent sites and off-site meetings. • DBS and social media checks required. Interviews We want your experience to reflect who we are - a place to grow, thrive, and be you. Stage 1: A Place to Connect A Teams call with the hiring manager to learn more about the role. Planned date: 22nd April. Stage 2: A Place to Show Your Strengths An in-person interview with behavioural and scenario-based questions. You'll complete a Congruity Questionnaire in advance and tour the scheme, meeting some of our customers. Planned date: 28th April. A Place to Build a Future You'll have opportunities to develop new skills, thrive in a collaborative environment, and grow your career. Benefits include: • 28 days' holiday plus bank holidays (pro rata) • Birthday leave • Option to purchase extra holiday • Online GP access • Gym discounts • One volunteering day • Defined Contribution and Defined Benefit pension schemes via salary sacrifice • Life assurance at three times your salaryIf you require reasonable adjustments, please let us know.Please apply promptly. For urgent roles or high volumes, we may interview and conclude the process early.Please note: Candidates must already have the right to live and work in the UK; we do not hold a sponsorship licence.If you're looking for a place to make a positive difference to society and your future, apply now.Recruitment Agencies: We work exclusively with partners on our PSL and do not accept unsolicited CVs or speculative approaches.You may have experience in the following: Housing Officer, Independent Living Officer, Supported Housing Officer, Scheme Manager, Housing Support Officer, Tenancy Officer, ASB Officer, Community Housing Officer, Sheltered Housing Officer, Resident Liaison Officer, Housing Coordinator, Social Housing Officer, Housing Partner, Housing Advisor, Tenancy Sustainment Officer, Income Officer.REF-
Job Title: Housing Officer Location: North West England (Site-Based) Contract: Initial 6-Month Contract Hours: 37 hours per week Start Date: ASAP A Local Authority in the North West of England is seeking a Housing Officer to support the effective management of residential housing within the community. This is an initial 6-month contract, offering an excellent opportunity for someone with experience in housing management, tenancy support, or estate services. About the Role You will play a key role in delivering a high-quality housing management service, ensuring tenants are supported and properties are well maintained. Acting as a main point of contact for residents, you will manage tenancy-related matters, address day-to-day housing issues, and work closely with internal teams and external partners. Key Responsibilities Managing a portfolio of residential properties across the local area Acting as the primary point of contact for tenants Supporting tenancy management, including sign-ups, changes, and sustainment Conducting regular estate inspections and tenancy visits Handling anti-social behaviour cases and resolving tenant disputes Liaising with repairs teams, contractors, and support services Ensuring properties and communal areas are maintained to a high standard Promoting a safe, clean, and positive living environment About You The council is looking to hear from candidates who have: Experience working in housing management, tenancy support, or housing officer roles Strong communication and interpersonal skills A proactive and tenant-focused approach Experience dealing with anti-social behaviour and tenancy issues Ability to work collaboratively with internal departments and external agencies Apply If you have experience in housing management or tenant support and are looking for a flexible part-time opportunity within a Local Authority setting, we would love to hear from you. Please apply with your updated CV, or get in touch to arrange a quick conversation about the opportunity.
Apr 22, 2026
Contractor
Job Title: Housing Officer Location: North West England (Site-Based) Contract: Initial 6-Month Contract Hours: 37 hours per week Start Date: ASAP A Local Authority in the North West of England is seeking a Housing Officer to support the effective management of residential housing within the community. This is an initial 6-month contract, offering an excellent opportunity for someone with experience in housing management, tenancy support, or estate services. About the Role You will play a key role in delivering a high-quality housing management service, ensuring tenants are supported and properties are well maintained. Acting as a main point of contact for residents, you will manage tenancy-related matters, address day-to-day housing issues, and work closely with internal teams and external partners. Key Responsibilities Managing a portfolio of residential properties across the local area Acting as the primary point of contact for tenants Supporting tenancy management, including sign-ups, changes, and sustainment Conducting regular estate inspections and tenancy visits Handling anti-social behaviour cases and resolving tenant disputes Liaising with repairs teams, contractors, and support services Ensuring properties and communal areas are maintained to a high standard Promoting a safe, clean, and positive living environment About You The council is looking to hear from candidates who have: Experience working in housing management, tenancy support, or housing officer roles Strong communication and interpersonal skills A proactive and tenant-focused approach Experience dealing with anti-social behaviour and tenancy issues Ability to work collaboratively with internal departments and external agencies Apply If you have experience in housing management or tenant support and are looking for a flexible part-time opportunity within a Local Authority setting, we would love to hear from you. Please apply with your updated CV, or get in touch to arrange a quick conversation about the opportunity.
