Role Overview The Customer Infrastructure Delivery Head is accountable for end-to-end customer infrastructure delivery, program governance, and operational excellence for UK-based clients. This role blends delivery leadership, PMO discipline, and customer-facing governance, ensuring infrastructure services and transformation programs are delivered on-time, within budget, and to agreed quality standards. Key Responsibilities Own holistic delivery across infrastructure towers for assigned UK customers. Act as the single accountable owner for delivery assurance, escalations, and outcomes. Build executive-level relationships with customer CIOs, Heads of IT, and Transformation Leads. Establish and govern strong PMO practices across infrastructure delivery. Apply PMP/PMO frameworks to: Program planning and execution Dependency and risk management Schedule, cost, and scope control Chair program governance forums, steering committees, and executive reviews. Ensure disciplined reporting of milestones, risks, benefits, and financials. Data Centre & Hybrid Hosting Cloud Platforms (Azure/AWS/GCP) Network & Connectivity (LAN/WAN/SD-WAN) End User Computing & Workplace Services Identity, Access & Infrastructure Security Backup, DR, and Business Continuity Ensure ITIL-aligned service delivery and operational governance. Own SLAs, OLAs, KPIs, and customer experience metrics. Drive continual service improvement (CSI) initiatives. Lead large-scale infrastructure modernization and transformation programs, including: Data centre exit strategies Cloud adoption and migration Workplace modernization Balance change delivery with business-as-usual stability. Financial, Commercial & Risk Management Own infrastructure delivery budgets and financial forecasting. Apply project financial governance aligned to PMO best practices. Lead risk management and mitigation planning across programs and operations. Leadership & Multi-Vendor Management Lead delivery managers, program managers, architects, and operations teams. Govern vendor and supplier delivery against contractual and performance commitments. Build high-performing teams with strong delivery accountability. UK regulatory and contractual obligations Internal audit, ISO, and security controls Required Skills & Experience Mandatory Proven leadership in enterprise infrastructure delivery and transformation Strong customer-facing delivery governance experience in the UK market Demonstrated experience running PMO-led programs and managed services Excellent escalation management and stakeholder communication skills Technical & Domain Knowledge Infrastructure towers: Data Centre, Cloud, Network, Workplace, Security Microsoft ecosystem (M365, Azure, Active Directory - preferred) Strong understanding of managed services and transformation delivery models ITIL-based service management expertise Certifications (Enhanced Section) Mandatory/Strongly Preferred: PMP (Project Management Professional) or equivalent PMO/Program Management certification (MoP, MSP, PgMP, or equivalent) Additional Preferred Certifications: ITIL Expert/ITIL Managing Professional PRINCE2 Practitioner SAFe/Agile Program Management (optional advantage)
Apr 27, 2026
Full time
Role Overview The Customer Infrastructure Delivery Head is accountable for end-to-end customer infrastructure delivery, program governance, and operational excellence for UK-based clients. This role blends delivery leadership, PMO discipline, and customer-facing governance, ensuring infrastructure services and transformation programs are delivered on-time, within budget, and to agreed quality standards. Key Responsibilities Own holistic delivery across infrastructure towers for assigned UK customers. Act as the single accountable owner for delivery assurance, escalations, and outcomes. Build executive-level relationships with customer CIOs, Heads of IT, and Transformation Leads. Establish and govern strong PMO practices across infrastructure delivery. Apply PMP/PMO frameworks to: Program planning and execution Dependency and risk management Schedule, cost, and scope control Chair program governance forums, steering committees, and executive reviews. Ensure disciplined reporting of milestones, risks, benefits, and financials. Data Centre & Hybrid Hosting Cloud Platforms (Azure/AWS/GCP) Network & Connectivity (LAN/WAN/SD-WAN) End User Computing & Workplace Services Identity, Access & Infrastructure Security Backup, DR, and Business Continuity Ensure ITIL-aligned service delivery and operational governance. Own SLAs, OLAs, KPIs, and customer experience metrics. Drive continual service improvement (CSI) initiatives. Lead large-scale infrastructure modernization and transformation programs, including: Data centre exit strategies Cloud adoption and migration Workplace modernization Balance change delivery with business-as-usual stability. Financial, Commercial & Risk Management Own infrastructure delivery budgets and financial forecasting. Apply project financial governance aligned to PMO best practices. Lead risk management and mitigation planning across programs and operations. Leadership & Multi-Vendor Management Lead delivery managers, program managers, architects, and operations teams. Govern vendor and supplier delivery against contractual and performance commitments. Build high-performing teams with strong delivery accountability. UK regulatory and contractual obligations Internal audit, ISO, and security controls Required Skills & Experience Mandatory Proven leadership in enterprise infrastructure delivery and transformation Strong customer-facing delivery governance experience in the UK market Demonstrated experience running PMO-led programs and managed services Excellent escalation management and stakeholder communication skills Technical & Domain Knowledge Infrastructure towers: Data Centre, Cloud, Network, Workplace, Security Microsoft ecosystem (M365, Azure, Active Directory - preferred) Strong understanding of managed services and transformation delivery models ITIL-based service management expertise Certifications (Enhanced Section) Mandatory/Strongly Preferred: PMP (Project Management Professional) or equivalent PMO/Program Management certification (MoP, MSP, PgMP, or equivalent) Additional Preferred Certifications: ITIL Expert/ITIL Managing Professional PRINCE2 Practitioner SAFe/Agile Program Management (optional advantage)
If you have strong sales, customer service or contact centre experience, handling high call volumes on an outbound or inbound basis, then this could be a fantastic opportunity for you! We are delighted to be working with this rapidly expanding mutual society, who have experienced some impressive growth recently, and have a leadership team in place to make sure this continues and have big plans for the future, meaning there is some great opportunities at the moment for hard working and career minded people who want to join them on this journey. They are now looking for a someone to join them as a Business Development Consultant. They offer some genuinely great perks here, such as staff away days and social functions, with a benefits package that includes, Private Health Cover, 25 days holiday + bank holidays to start, free eye care, a 10% of salary annual bonus and a 10% non-contributory pension, death in service (x4 of base salary). And the benefits do not stop there, as they also offer a staff Employee Assistance program, and discounted membership investment opportunities as well as a further two days leave year fully paid to go and work for a charity of your choice. They also offer hybrid working and onsite parking is also provided. Your role will require you to manage a large number of relationships with Financial Advice businesses, that sell the societies products currently. This will include offering them a variety of proposition training, including webinars and presentations to build brand awareness and meet agreed sales targets. You will also be required to make some outbound sales calls and generate leads too, identifying new opportunities for the sales team. You will also get to attend corporate business events, representing the company. On top of this you will also book business development meetings, research new business prospects, carry out competitor analysis and produce reports on sales figure and trends for management. To be considered for this role, no financial services experience is required (though this would be a bonus) however you will need to possess good experience in a high call volume environment in a sales or customer service focused role. A good standard of education with a minimum grade C GCSE, or equivalent, in Maths and English is also required. This is a truly fabulous opportunity to join a great local employer in Gloucestershire, who offer a warm and friendly working environment, working with a great team! Office hours are 8:45am to 5pm and the salary on offer is £26-31,000, depending on experience including all the benefits mentioned above, with them offering hybrid working. (You will need to be in the office 2/3 days a week) If you wish to discuss this role in more detail, please contact Kieran at CKB Recruitment
Apr 27, 2026
Full time
If you have strong sales, customer service or contact centre experience, handling high call volumes on an outbound or inbound basis, then this could be a fantastic opportunity for you! We are delighted to be working with this rapidly expanding mutual society, who have experienced some impressive growth recently, and have a leadership team in place to make sure this continues and have big plans for the future, meaning there is some great opportunities at the moment for hard working and career minded people who want to join them on this journey. They are now looking for a someone to join them as a Business Development Consultant. They offer some genuinely great perks here, such as staff away days and social functions, with a benefits package that includes, Private Health Cover, 25 days holiday + bank holidays to start, free eye care, a 10% of salary annual bonus and a 10% non-contributory pension, death in service (x4 of base salary). And the benefits do not stop there, as they also offer a staff Employee Assistance program, and discounted membership investment opportunities as well as a further two days leave year fully paid to go and work for a charity of your choice. They also offer hybrid working and onsite parking is also provided. Your role will require you to manage a large number of relationships with Financial Advice businesses, that sell the societies products currently. This will include offering them a variety of proposition training, including webinars and presentations to build brand awareness and meet agreed sales targets. You will also be required to make some outbound sales calls and generate leads too, identifying new opportunities for the sales team. You will also get to attend corporate business events, representing the company. On top of this you will also book business development meetings, research new business prospects, carry out competitor analysis and produce reports on sales figure and trends for management. To be considered for this role, no financial services experience is required (though this would be a bonus) however you will need to possess good experience in a high call volume environment in a sales or customer service focused role. A good standard of education with a minimum grade C GCSE, or equivalent, in Maths and English is also required. This is a truly fabulous opportunity to join a great local employer in Gloucestershire, who offer a warm and friendly working environment, working with a great team! Office hours are 8:45am to 5pm and the salary on offer is £26-31,000, depending on experience including all the benefits mentioned above, with them offering hybrid working. (You will need to be in the office 2/3 days a week) If you wish to discuss this role in more detail, please contact Kieran at CKB Recruitment
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Apr 27, 2026
Full time
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Superior Healthcare is recruiting an experienced and clinically confident Nurse Manager to lead complex care packages for adults living in their own homes across South Kent. This is a community-based leadership role, supporting adults with highly complex clinical needs , working closely with families, multidisciplinary teams, and frontline care staff to deliver exceptional, person-centred care click apply for full job details
Apr 27, 2026
Full time
Superior Healthcare is recruiting an experienced and clinically confident Nurse Manager to lead complex care packages for adults living in their own homes across South Kent. This is a community-based leadership role, supporting adults with highly complex clinical needs , working closely with families, multidisciplinary teams, and frontline care staff to deliver exceptional, person-centred care click apply for full job details
Company Overview RightShip is the world's biggest third party maritime due diligence organization, providing expertise in global safety, sustainability and social responsibility best practices. We bring together years of industry expertise with analytics and large data sets to deliver safety and environmental scoring systems, recommendations and consultancy services. Using leading data and technology, we aim to set new benchmarks in environmental protection and support global initiatives that create win win outcomes for business and the environment. What We Offer We provide a rewarding workplace where you contribute to making ships safer for crew and cargo. Our base salary is competitive, we support employee wellbeing and provide a Healthy Living Allowance. An annual incentive scheme is offered, and professional development opportunities help your career grow. What Makes RightShip a Great Place to Work RightShip is an equal opportunity employer and champions diversity. Our teams include individuals from diverse geographies, cultures, religions, ethnicities, genders, sexual orientations, abilities and generations. Diversity strengthens us as a company. Job Overview Reporting to the Head of Customer Success, the Customer Success Manager, Enterprise (CSM, Ent) manages a portfolio of customer accounts and drives customer value realization, engagement and retention across the RightShip product suite. The role focuses on enterprise and mid market customers requiring high touch, dedicated service, and partners closely with Sales, Product and Support teams to ensure strong adoption, proactive engagement and timely contract renewals. Major Responsibilities Customer Onboarding and Implementation Act as the primary point of contact for assigned customers during onboarding and implementation across the RightShip suite. Coordinate onboarding activities including account enablement, configuration, training and early adoption support. Guide customers through key product capabilities and align their objectives with the value delivered. Ensure a smooth transition from Sales to Customer Success by supporting handover of new accounts and confirming customer goals. Customer Engagement and Value Realization Manage an assigned portfolio, maintaining regular engagement to ensure customers derive value. Develop strong relationships with customer stakeholders to understand operational needs and priorities. Monitor usage, engagement and satisfaction to identify opportunities for improved adoption. Proactively identify risks, blockers or issues affecting success and work with internal teams to resolve them. Act as the voice of the customer by collecting feedback and sharing insights with Product, Sales and other teams. Customer Retention & Account Health Support retention and renewal targets by ensuring customers realize measurable value. Maintain visibility of contract timelines and collaborate with Sales for timely renewals. Identify and elevate potential retention risks. Track key success indicators across accounts. Customer Support & Issue Management Serve as the first point of contact for queries, usage questions and service requests. Coordinate with Product, Platform Support and other teams to resolve issues efficiently. Maintain clear communication throughout issue resolution. Support delivery of service levels and response standards. Commercial Collaboration Identify opportunities for additional value through product adoption or expanded usage. Collaborate with Sales to support discussions on upgrades, renewals or new solutions. Provide insights from ongoing engagement to support commercial conversations and account planning. Qualifications, Skills & Attributes Bachelor's degree in Business, Maritime Studies, Marketing or related discipline. 6-8+ years' experience in customer success, account management, customer experience or client relationships. Experience with SaaS platforms, digital products or maritime industry solutions is desirable. Strong ability to build customer relationships and understand operational needs. Ability to communicate product value and translate technical capabilities into practical outcomes. Excellent organizational skills and ability to manage multiple relationships simultaneously. Effective collaboration across cross functional teams. Equal Opportunity Statement RightShip is an Equal Opportunity Employer and values diversity, enables access and promotes inclusion in our workplace. You must have the right to live and work in this location to apply for this job.
Apr 27, 2026
Full time
Company Overview RightShip is the world's biggest third party maritime due diligence organization, providing expertise in global safety, sustainability and social responsibility best practices. We bring together years of industry expertise with analytics and large data sets to deliver safety and environmental scoring systems, recommendations and consultancy services. Using leading data and technology, we aim to set new benchmarks in environmental protection and support global initiatives that create win win outcomes for business and the environment. What We Offer We provide a rewarding workplace where you contribute to making ships safer for crew and cargo. Our base salary is competitive, we support employee wellbeing and provide a Healthy Living Allowance. An annual incentive scheme is offered, and professional development opportunities help your career grow. What Makes RightShip a Great Place to Work RightShip is an equal opportunity employer and champions diversity. Our teams include individuals from diverse geographies, cultures, religions, ethnicities, genders, sexual orientations, abilities and generations. Diversity strengthens us as a company. Job Overview Reporting to the Head of Customer Success, the Customer Success Manager, Enterprise (CSM, Ent) manages a portfolio of customer accounts and drives customer value realization, engagement and retention across the RightShip product suite. The role focuses on enterprise and mid market customers requiring high touch, dedicated service, and partners closely with Sales, Product and Support teams to ensure strong adoption, proactive engagement and timely contract renewals. Major Responsibilities Customer Onboarding and Implementation Act as the primary point of contact for assigned customers during onboarding and implementation across the RightShip suite. Coordinate onboarding activities including account enablement, configuration, training and early adoption support. Guide customers through key product capabilities and align their objectives with the value delivered. Ensure a smooth transition from Sales to Customer Success by supporting handover of new accounts and confirming customer goals. Customer Engagement and Value Realization Manage an assigned portfolio, maintaining regular engagement to ensure customers derive value. Develop strong relationships with customer stakeholders to understand operational needs and priorities. Monitor usage, engagement and satisfaction to identify opportunities for improved adoption. Proactively identify risks, blockers or issues affecting success and work with internal teams to resolve them. Act as the voice of the customer by collecting feedback and sharing insights with Product, Sales and other teams. Customer Retention & Account Health Support retention and renewal targets by ensuring customers realize measurable value. Maintain visibility of contract timelines and collaborate with Sales for timely renewals. Identify and elevate potential retention risks. Track key success indicators across accounts. Customer Support & Issue Management Serve as the first point of contact for queries, usage questions and service requests. Coordinate with Product, Platform Support and other teams to resolve issues efficiently. Maintain clear communication throughout issue resolution. Support delivery of service levels and response standards. Commercial Collaboration Identify opportunities for additional value through product adoption or expanded usage. Collaborate with Sales to support discussions on upgrades, renewals or new solutions. Provide insights from ongoing engagement to support commercial conversations and account planning. Qualifications, Skills & Attributes Bachelor's degree in Business, Maritime Studies, Marketing or related discipline. 6-8+ years' experience in customer success, account management, customer experience or client relationships. Experience with SaaS platforms, digital products or maritime industry solutions is desirable. Strong ability to build customer relationships and understand operational needs. Ability to communicate product value and translate technical capabilities into practical outcomes. Excellent organizational skills and ability to manage multiple relationships simultaneously. Effective collaboration across cross functional teams. Equal Opportunity Statement RightShip is an Equal Opportunity Employer and values diversity, enables access and promotes inclusion in our workplace. You must have the right to live and work in this location to apply for this job.
Anderson Recruitment Ltd
Gloucester, Gloucestershire
Our fun and friendly client is currently recruiting for an enthusiastic and proactive individual to join them on a permanent basis. Essentially, they are looking for a bright, tenacious, outgoing and proactive individual who is keen to learn and happy to get stuck in. Based on the outskirts of Gloucester City Centre, their offices are easily accessible by public transport, and they do have an onsite car park. Responsibilities: -Receptionist duties including directing all telephone calls & dealing with all visitors into the office -Carry out general office administration -Assist the Office Manager with administration duties as required -Carry out stationary orders -Observe all security and Health & Safety regulations and requirements Candidate Attributes: -Excellent telephone manner and customer service skills -Good working knowledge of Microsoft Office -Highly organised -Bubbly personality Hours: 37.5 hours per week, Monday - Friday, 9am - 5pm Salary: Up to 26,000 per annum, depending on experience
Apr 27, 2026
Full time
Our fun and friendly client is currently recruiting for an enthusiastic and proactive individual to join them on a permanent basis. Essentially, they are looking for a bright, tenacious, outgoing and proactive individual who is keen to learn and happy to get stuck in. Based on the outskirts of Gloucester City Centre, their offices are easily accessible by public transport, and they do have an onsite car park. Responsibilities: -Receptionist duties including directing all telephone calls & dealing with all visitors into the office -Carry out general office administration -Assist the Office Manager with administration duties as required -Carry out stationary orders -Observe all security and Health & Safety regulations and requirements Candidate Attributes: -Excellent telephone manner and customer service skills -Good working knowledge of Microsoft Office -Highly organised -Bubbly personality Hours: 37.5 hours per week, Monday - Friday, 9am - 5pm Salary: Up to 26,000 per annum, depending on experience
A B2B sales recruitment firm is seeking a remote Customer Success Manager to build client relationships and drive product adoption. The role requires over a year of experience in customer success and knowledge of B2B industries such as SaaS and Tech. Strong communication skills and being tech-savvy are essential. A competitive salary of 25,000 ZAR to 60,000 ZAR plus performance bonuses is offered, along with the flexibility to work from anywhere.
Apr 27, 2026
Full time
A B2B sales recruitment firm is seeking a remote Customer Success Manager to build client relationships and drive product adoption. The role requires over a year of experience in customer success and knowledge of B2B industries such as SaaS and Tech. Strong communication skills and being tech-savvy are essential. A competitive salary of 25,000 ZAR to 60,000 ZAR plus performance bonuses is offered, along with the flexibility to work from anywhere.
Are you looking for an exciting opportunity to belong to an organisation with a great retention record where you will never feel like 'just a number'? Where you will be supported, encouraged and respected? Where there is an excellent track record of career development and a senior management team that isn't changing constantly? Change and uncertainty can be really difficult, particularly in challenging times like these. At Alina Homecare, we pride ourselves on providing high quality and truly person-centred care and support. That isn't just for our customers - we really look after our people too. That's why we have an amazing team, across multiple locations, with every Regional Director promoted into post after learning their management skills with Alina Homecare. It makes it a very different place to work. We don't do internal politics. We don't do blame. We don't do shortcuts. We really do support. We really do encouragement. We really do career development and great training. We do all this and we deliver truly excellent care. If this sounds like a place where you would like to belong then call apply now Job Information Job title: Registered Manager Job Opportunity: Start Up Branch of Domiciliary Homecare Salary: Very Competitive Salary Bonus opportunity: up to £5,000 PA 22 days starting annual leave entitlement raising to 25 days 8 bank holidays. Job Location: Henley on Thames Reporting to: Operations Manager Working Hours: Full Time £500 Joining Bonus Registered Manager - Branch Manager - Care Manager - Registered Branch Manager - Homecare Manager - Homecare Branch Manager - Registered Homecare Manager- Domiciliary Manager - Domiciliary Homecare Manager - Domiciliary Registered Manager
Apr 27, 2026
Full time
Are you looking for an exciting opportunity to belong to an organisation with a great retention record where you will never feel like 'just a number'? Where you will be supported, encouraged and respected? Where there is an excellent track record of career development and a senior management team that isn't changing constantly? Change and uncertainty can be really difficult, particularly in challenging times like these. At Alina Homecare, we pride ourselves on providing high quality and truly person-centred care and support. That isn't just for our customers - we really look after our people too. That's why we have an amazing team, across multiple locations, with every Regional Director promoted into post after learning their management skills with Alina Homecare. It makes it a very different place to work. We don't do internal politics. We don't do blame. We don't do shortcuts. We really do support. We really do encouragement. We really do career development and great training. We do all this and we deliver truly excellent care. If this sounds like a place where you would like to belong then call apply now Job Information Job title: Registered Manager Job Opportunity: Start Up Branch of Domiciliary Homecare Salary: Very Competitive Salary Bonus opportunity: up to £5,000 PA 22 days starting annual leave entitlement raising to 25 days 8 bank holidays. Job Location: Henley on Thames Reporting to: Operations Manager Working Hours: Full Time £500 Joining Bonus Registered Manager - Branch Manager - Care Manager - Registered Branch Manager - Homecare Manager - Homecare Branch Manager - Registered Homecare Manager- Domiciliary Manager - Domiciliary Homecare Manager - Domiciliary Registered Manager
A technology solutions provider based in Belfast is looking for a Customer Success Manager to enhance customer satisfaction and retention using the Mosaiq Transit Intelligence Suite. You will manage customer onboarding, deliver training, and advocate for customer needs. The ideal candidate has commercial experience in a SaaS environment, strong communication skills, and a customer-centric mindset. This role offers competitive salary, hybrid working model, and a supportive culture.
Apr 27, 2026
Full time
A technology solutions provider based in Belfast is looking for a Customer Success Manager to enhance customer satisfaction and retention using the Mosaiq Transit Intelligence Suite. You will manage customer onboarding, deliver training, and advocate for customer needs. The ideal candidate has commercial experience in a SaaS environment, strong communication skills, and a customer-centric mindset. This role offers competitive salary, hybrid working model, and a supportive culture.
Job Title: Housing Officer known internally as a "Local Housing Manager" Location: Clapham Park Salary Banding Range: £41,235 - £43,405 Full Time 37.5hr working week - Permanent Position This role MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing & estate services to our rented properties within a defined geographical patch. As our Local Housing Manager, you will be the front facing representative of MTVH, co-ordinating internal & external services to meet the diverse range of needs of our customer base by delivering services both on an individual & local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs. This role is predominantly based within office hours of 9-5.30pm (flexibility with hours to be discussed at interview) working a 37.5hr week Monday to Friday. You will be expected to be out on-site 3 days per week with 2 days being spent in-house at our Clapham Park office coupled with home working. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can involve weekend work, although this is not common. This role will also require you to manage relationships with the Local Authority and other Housing Association partners. You will also be the point of contact for customers with respect to general ASB complaints, estate services, tenancy management, tenancy enforcement and lettings management. What you'll need to succeed: • Essential car user • Experience of working in a social housing setting is essential • Experience of working within a supported housing environment is desirable • Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart. • At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week. • At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible • Ability to collaborate, network and be a strong team player • Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential • Experience of excellent administration skills & analysing customer feedback to achieve service improvements • Attention to detail and accuracy in writing, reporting and numeracy • Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing • Ability to self-manage a varied and demanding workload, prioritising and organising too • A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy & passion • The ability to manage and report on projects against agreed targets • Must possess excellent office management skills, managing inboxes, keys etc • Must be willing to work flexible hours as required Desirable • Housing qualification To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. As this is part of MTVH's onboarding process the cost will be paid for by the organisation and a new checked performed every three yea Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Apr 27, 2026
Full time
Job Title: Housing Officer known internally as a "Local Housing Manager" Location: Clapham Park Salary Banding Range: £41,235 - £43,405 Full Time 37.5hr working week - Permanent Position This role MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing & estate services to our rented properties within a defined geographical patch. As our Local Housing Manager, you will be the front facing representative of MTVH, co-ordinating internal & external services to meet the diverse range of needs of our customer base by delivering services both on an individual & local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs. This role is predominantly based within office hours of 9-5.30pm (flexibility with hours to be discussed at interview) working a 37.5hr week Monday to Friday. You will be expected to be out on-site 3 days per week with 2 days being spent in-house at our Clapham Park office coupled with home working. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can involve weekend work, although this is not common. This role will also require you to manage relationships with the Local Authority and other Housing Association partners. You will also be the point of contact for customers with respect to general ASB complaints, estate services, tenancy management, tenancy enforcement and lettings management. What you'll need to succeed: • Essential car user • Experience of working in a social housing setting is essential • Experience of working within a supported housing environment is desirable • Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart. • At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week. • At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible • Ability to collaborate, network and be a strong team player • Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential • Experience of excellent administration skills & analysing customer feedback to achieve service improvements • Attention to detail and accuracy in writing, reporting and numeracy • Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing • Ability to self-manage a varied and demanding workload, prioritising and organising too • A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy & passion • The ability to manage and report on projects against agreed targets • Must possess excellent office management skills, managing inboxes, keys etc • Must be willing to work flexible hours as required Desirable • Housing qualification To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. As this is part of MTVH's onboarding process the cost will be paid for by the organisation and a new checked performed every three yea Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
About Huzzle At Huzzle, we connect exceptional B2B sales professionals with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike an outsourcing agency, we place you directly with a client where you're hired in-house as a valued member of their team. Who This Is For: You're looking to: Work with top-tier clients and secure long-term, stable opportunities. Advance your career with exclusive roles and ongoing professional development and support. Be valued and respected for your skills and contributions in a supportive work environment. Earn a competitive salary with performance-based bonuses or commissions. Stop fighting for opportunities across different platforms, and let us match you with roles where we believe you'll excel. And if you're: Tired of job-hopping and want a stable, long-term position. Frustrated by a lack of support or training. Looking for meaningful work where contributions are recognised. Eager to work full-time for a reputable company that values your expertise. Your Role as a Customer Success Manager: Customer Relationship Management: Build strong, lasting relationships with clients, ensuring they achieve their goals and maximise the value of products/services. Onboarding & Training: Guide customers through onboarding, ensuring a seamless experience and driving adoption of the product. Retention & Upselling: Identify opportunities to upsell/cross-sell solutions while reducing churn through strategic engagement. Proactive Support: Act as the go-to point of contact, addressing concerns, troubleshooting issues, and ensuring client satisfaction. Data-Driven Insights: Analyse usage metrics and feedback to optimise customer engagement strategies and increase success rates. Collaborate Across Teams: Work closely with Sales, Product, and Marketing teams to improve the customer experience and deliver meaningful insights. Customer Advocacy: Represent customer needs internally and champion solutions that drive long-term satisfaction. Experience: 1+ years in Customer Success, Account Management, or Client Support roles. Industry Experience: SaaS, Tech, E-commerce, Marketing, Cybersecurity, FinTech, or other B2B-focused industries. Tech-Savvy: Comfortable using CRMs (e.g., HubSpot, Salesforce), customer engagement tools, and ticketing systems. Fluent in English: Strong verbal and written communication skills. Remote-Ready: A reliable laptop and stable internet connection are required. Competitive Salary: Salary is variable depending on experience and qualifications with performance-based bonuses or commissions. Starting base starts at 25,000 ZAR - 60,000 ZAR Work from Anywhere: Enjoy the flexibility of remote work. Exclusive Access: Connect with top-tier employers globally. Network & Learn: Be part of a community of sales professionals, sharing insights and opportunities.
Apr 27, 2026
Full time
About Huzzle At Huzzle, we connect exceptional B2B sales professionals with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike an outsourcing agency, we place you directly with a client where you're hired in-house as a valued member of their team. Who This Is For: You're looking to: Work with top-tier clients and secure long-term, stable opportunities. Advance your career with exclusive roles and ongoing professional development and support. Be valued and respected for your skills and contributions in a supportive work environment. Earn a competitive salary with performance-based bonuses or commissions. Stop fighting for opportunities across different platforms, and let us match you with roles where we believe you'll excel. And if you're: Tired of job-hopping and want a stable, long-term position. Frustrated by a lack of support or training. Looking for meaningful work where contributions are recognised. Eager to work full-time for a reputable company that values your expertise. Your Role as a Customer Success Manager: Customer Relationship Management: Build strong, lasting relationships with clients, ensuring they achieve their goals and maximise the value of products/services. Onboarding & Training: Guide customers through onboarding, ensuring a seamless experience and driving adoption of the product. Retention & Upselling: Identify opportunities to upsell/cross-sell solutions while reducing churn through strategic engagement. Proactive Support: Act as the go-to point of contact, addressing concerns, troubleshooting issues, and ensuring client satisfaction. Data-Driven Insights: Analyse usage metrics and feedback to optimise customer engagement strategies and increase success rates. Collaborate Across Teams: Work closely with Sales, Product, and Marketing teams to improve the customer experience and deliver meaningful insights. Customer Advocacy: Represent customer needs internally and champion solutions that drive long-term satisfaction. Experience: 1+ years in Customer Success, Account Management, or Client Support roles. Industry Experience: SaaS, Tech, E-commerce, Marketing, Cybersecurity, FinTech, or other B2B-focused industries. Tech-Savvy: Comfortable using CRMs (e.g., HubSpot, Salesforce), customer engagement tools, and ticketing systems. Fluent in English: Strong verbal and written communication skills. Remote-Ready: A reliable laptop and stable internet connection are required. Competitive Salary: Salary is variable depending on experience and qualifications with performance-based bonuses or commissions. Starting base starts at 25,000 ZAR - 60,000 ZAR Work from Anywhere: Enjoy the flexibility of remote work. Exclusive Access: Connect with top-tier employers globally. Network & Learn: Be part of a community of sales professionals, sharing insights and opportunities.
re you looking for an exciting opportunity to belong to an organisation with a great retention record where you will never feel like 'just a number'? Where you will be supported, encouraged and respected? Where there is an excellent track record of career development and a senior management team that isn't changing constantly? Change and uncertainty can be really difficult, particularly in challenging times like these. At Alina Homecare, we pride ourselves on providing high quality and truly person-centred care and support. That isn't just for our customers - we really look after our people too. That's why we have an amazing team, across multiple locations, with every Regional Director promoted into post after learning their management skills with Alina Homecare. It makes it a very different place to work. We don't do internal politics. We don't do blame. We don't do shortcuts. We really do support. We really do encouragement. We really do career development and great training. We do all this and we deliver truly excellent care. Job Information Job title: Registered Manager Job Opportunity: Start Up Branch of Domiciliary Homecare Salary: Very Competitive Salary Bonus opportunity: up to £5,000 PA 22 days starting annual leave entitlement raising to 25 days 8 bank holidays. Job Location: Southend-On-Sea Reporting to: Operations Manager Working Hours: Full Time £500 Joining Bonus Registered Manager - Branch Manager - Care Manager - Registered Branch Manager - Homecare Manager - Homecare Branch Manager - Registered Homecare Manager- Domiciliary Manager - Domiciliary Homecare Manager - Domiciliary Registered
Apr 27, 2026
Full time
re you looking for an exciting opportunity to belong to an organisation with a great retention record where you will never feel like 'just a number'? Where you will be supported, encouraged and respected? Where there is an excellent track record of career development and a senior management team that isn't changing constantly? Change and uncertainty can be really difficult, particularly in challenging times like these. At Alina Homecare, we pride ourselves on providing high quality and truly person-centred care and support. That isn't just for our customers - we really look after our people too. That's why we have an amazing team, across multiple locations, with every Regional Director promoted into post after learning their management skills with Alina Homecare. It makes it a very different place to work. We don't do internal politics. We don't do blame. We don't do shortcuts. We really do support. We really do encouragement. We really do career development and great training. We do all this and we deliver truly excellent care. Job Information Job title: Registered Manager Job Opportunity: Start Up Branch of Domiciliary Homecare Salary: Very Competitive Salary Bonus opportunity: up to £5,000 PA 22 days starting annual leave entitlement raising to 25 days 8 bank holidays. Job Location: Southend-On-Sea Reporting to: Operations Manager Working Hours: Full Time £500 Joining Bonus Registered Manager - Branch Manager - Care Manager - Registered Branch Manager - Homecare Manager - Homecare Branch Manager - Registered Homecare Manager- Domiciliary Manager - Domiciliary Homecare Manager - Domiciliary Registered
Hire Manager role in Preston for leading equipment rental company. £36,000 £40,000, bonus, healthcare, managing team, excellent progression opportunities. We are working with a well-established and growing equipment rental business supporting major infrastructure, construction, and industrial projects across the UK. With a strong reputation for service excellence and reliability, they pride themselves on investing in their people, systems, and equipment. This is an exciting opportunity for a Hire Manager to join a high-performing team within a fast-paced customer-focused environment. Key Benefits of the Hire Manager: Salary between £36,000 and £40,000 Bonus scheme Up to 25 days holiday plus bank holidays Pension scheme Healthcare scheme Clear progression opportunities within a growing business Leadership role managing an established team About the Role (Hire Manager) As a Hire Manager, you will be the key point of contact on-site in Preston, overseeing all hire desk operations while leading a team of four Hire Controllers. The Hire Manager will ensure all customer interactions and equipment hires are handled efficiently and in line with service expectations. A typical day as a Hire Manager will include monitoring team performance, driving productivity, liaising with depots to ensure equipment availability, and resolving any hire queries. Producing reports for senior leadership and identify training needs to continuously improve team performance. About You (Hire Manager) To be successful as a Hire Manager, you will have previous experience within the equipment rental or hire industry, along with proven leadership experience in a fast-paced customer service environment. The ideal Hire Manager will demonstrate strong organisational skills, confidence in managing stakeholders, and a proactive approach to problem-solving. A high level of computer literacy, particularly in Microsoft Excel, is essential for the Hire Manager role. To be successful in this role, you may have worked as a: Hire Desk Manager, Rental Manager, Plant Hire Manager, Customer Service Manager, Hire Controller Supervisor, Depot Manager, Equipment Hire Manager, Service Desk Manager, Operations Supervisor, Branch Manager Next Steps If you are an experienced Hire Manager looking for your next challenge in Preston, apply today. Contact Georgina on (phone number removed) or (url removed) to find out more information!
Apr 27, 2026
Full time
Hire Manager role in Preston for leading equipment rental company. £36,000 £40,000, bonus, healthcare, managing team, excellent progression opportunities. We are working with a well-established and growing equipment rental business supporting major infrastructure, construction, and industrial projects across the UK. With a strong reputation for service excellence and reliability, they pride themselves on investing in their people, systems, and equipment. This is an exciting opportunity for a Hire Manager to join a high-performing team within a fast-paced customer-focused environment. Key Benefits of the Hire Manager: Salary between £36,000 and £40,000 Bonus scheme Up to 25 days holiday plus bank holidays Pension scheme Healthcare scheme Clear progression opportunities within a growing business Leadership role managing an established team About the Role (Hire Manager) As a Hire Manager, you will be the key point of contact on-site in Preston, overseeing all hire desk operations while leading a team of four Hire Controllers. The Hire Manager will ensure all customer interactions and equipment hires are handled efficiently and in line with service expectations. A typical day as a Hire Manager will include monitoring team performance, driving productivity, liaising with depots to ensure equipment availability, and resolving any hire queries. Producing reports for senior leadership and identify training needs to continuously improve team performance. About You (Hire Manager) To be successful as a Hire Manager, you will have previous experience within the equipment rental or hire industry, along with proven leadership experience in a fast-paced customer service environment. The ideal Hire Manager will demonstrate strong organisational skills, confidence in managing stakeholders, and a proactive approach to problem-solving. A high level of computer literacy, particularly in Microsoft Excel, is essential for the Hire Manager role. To be successful in this role, you may have worked as a: Hire Desk Manager, Rental Manager, Plant Hire Manager, Customer Service Manager, Hire Controller Supervisor, Depot Manager, Equipment Hire Manager, Service Desk Manager, Operations Supervisor, Branch Manager Next Steps If you are an experienced Hire Manager looking for your next challenge in Preston, apply today. Contact Georgina on (phone number removed) or (url removed) to find out more information!
Wenzel's the Bakers Shop Supervisor role: We are looking for a Shop Supervisor to join our team. As one of our Supervisors you will have the chance to work alongside our hardworking team preparing fresh ingredients and producing sandwiches, baguettes and other food products in line with our Company standards, whilst providing excellent customer service and selling high quality fresh food. The successful candidate will be trained to Wenzel's Company standards and be eligible for future progression. A supervisor will be responsible for assisting the Shop Manager with the day to day running of the store and supervising the team, ensuring the growth of the business through increasing sales, controlling costs and delivering profit, whilst also developing and leading the shop team in order to build a loyal customer base. Pay & Hours: We offer our Shop Supervisors a rate of £12.71 and a working week is 39 hours over 5 days a week, Monday to Sunday. Although our shops open early, and we do have set shifts within our Shops, we are open to discussing flexible working hours to accommodate your needs where we can. What we offer: Free meal provided every shift and 50% off all other food. Enrolment to company pension scheme. Holiday entitlement of 28 days including bank holidays. Day off for your Birthday - paid day off in addition to your holiday entitlement. Staff incentives including competitions and bonus schemes. Excellent training, including apprenticeship opportunities as well as lots of career progression and development programmes. Free employee benefit scheme, offering discounts at almost 1000 online and in-store retailers, gyms, restaurants, cinemas, travel and lots more. A Wellbeing Centre, helping to create a happier and healthier lifestyle, as well as an employee assistance 24/7 helpline offering free confidential advice and support. Key Responsibilities Greet customers and create an inviting experience. Receive and check daily deliveries. Assisting with the management of branch stock and produce. Maintaining shop displays. Have excellent knowledge and understanding of products. Preparation of food in line with the specification. Food and produce quality control. Maintaining the highest level of hygiene, cleanliness and food safety standards. The ability to work efficiently within a team. Cash handling, and till operation. Opening or closing the shop when required. Running shifts at various times during the week. Driving sales and minimising wastage. Previous experience in a retail or customer service environment at supervisory level is required. Experience working in food production would be advantageous but not essential as full ongoing training will be provided. Wenzel's the Bakers is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Apr 27, 2026
Full time
Wenzel's the Bakers Shop Supervisor role: We are looking for a Shop Supervisor to join our team. As one of our Supervisors you will have the chance to work alongside our hardworking team preparing fresh ingredients and producing sandwiches, baguettes and other food products in line with our Company standards, whilst providing excellent customer service and selling high quality fresh food. The successful candidate will be trained to Wenzel's Company standards and be eligible for future progression. A supervisor will be responsible for assisting the Shop Manager with the day to day running of the store and supervising the team, ensuring the growth of the business through increasing sales, controlling costs and delivering profit, whilst also developing and leading the shop team in order to build a loyal customer base. Pay & Hours: We offer our Shop Supervisors a rate of £12.71 and a working week is 39 hours over 5 days a week, Monday to Sunday. Although our shops open early, and we do have set shifts within our Shops, we are open to discussing flexible working hours to accommodate your needs where we can. What we offer: Free meal provided every shift and 50% off all other food. Enrolment to company pension scheme. Holiday entitlement of 28 days including bank holidays. Day off for your Birthday - paid day off in addition to your holiday entitlement. Staff incentives including competitions and bonus schemes. Excellent training, including apprenticeship opportunities as well as lots of career progression and development programmes. Free employee benefit scheme, offering discounts at almost 1000 online and in-store retailers, gyms, restaurants, cinemas, travel and lots more. A Wellbeing Centre, helping to create a happier and healthier lifestyle, as well as an employee assistance 24/7 helpline offering free confidential advice and support. Key Responsibilities Greet customers and create an inviting experience. Receive and check daily deliveries. Assisting with the management of branch stock and produce. Maintaining shop displays. Have excellent knowledge and understanding of products. Preparation of food in line with the specification. Food and produce quality control. Maintaining the highest level of hygiene, cleanliness and food safety standards. The ability to work efficiently within a team. Cash handling, and till operation. Opening or closing the shop when required. Running shifts at various times during the week. Driving sales and minimising wastage. Previous experience in a retail or customer service environment at supervisory level is required. Experience working in food production would be advantageous but not essential as full ongoing training will be provided. Wenzel's the Bakers is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Assistant Manager - Metrocentre Premium Retail Service-Led People-Focused Leadership £29,000 + Bonus An exciting opportunity to join a high-performing, established premium retailer that puts customer experience and people at the heart of everything it does. This role suits an Assistant Manager who thrives in a consultative, engagement-led environment and wants to be part of a business with genuine click apply for full job details
Apr 27, 2026
Full time
Assistant Manager - Metrocentre Premium Retail Service-Led People-Focused Leadership £29,000 + Bonus An exciting opportunity to join a high-performing, established premium retailer that puts customer experience and people at the heart of everything it does. This role suits an Assistant Manager who thrives in a consultative, engagement-led environment and wants to be part of a business with genuine click apply for full job details
Tenancy Support Caseworker (North East) Location: North & East (e.g. Leeds, Bradford, Leicester, Coventry, Cambridge) Salary: £32,300 per annum Vacancy Type: Full-time Closing date: 08 May, 2026 At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We re looking for an experienced Locality Manager to lead housing services across the North & East (e.g. Leeds, Bradford, Leicester, Coventry, Cambridge), ensuring our customers receive high quality, responsive and personalised support. What you ll be doing: Provide tailored support and advice to customers, including regular engagement and home visits. Assess customer needs and develop outcome-focused, person-centred support plans. Deliver practical help around budgeting, income maximisation, debt management, and arrears prevention. Support customers with welfare benefits, including Universal Credit, and applications for grants where appropriate. Work proactively with internal teams and external agencies to prevent tenancy failure and homelessness. Identify and respond to risks such as safeguarding concerns, hoarding, or property damage, making appropriate referrals. Attend and contribute to multi-agency meetings to support positive customer outcomes. Maintain accurate case records and ensure effective referrals and follow-up. Build strong local partnerships and help highlight gaps in services within your locality. What we re looking for: Experience in a customer-focused housing or support service, particularly tenancy sustainment and income maximisation. Working knowledge of housing law, welfare benefits (including Universal Credit), and support agencies. Experience of working with vulnerable customers, including those with mental health needs. Confidence in multi-agency working and relationship-building. Strong communication, organisation, and case management skills. Empathy, resilience, and the ability to work sensitively and professionally. A commitment to equality, diversity, and continuous improvement. A full driving licence and access to a vehicle for work purposes. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Apr 27, 2026
Full time
Tenancy Support Caseworker (North East) Location: North & East (e.g. Leeds, Bradford, Leicester, Coventry, Cambridge) Salary: £32,300 per annum Vacancy Type: Full-time Closing date: 08 May, 2026 At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We re looking for an experienced Locality Manager to lead housing services across the North & East (e.g. Leeds, Bradford, Leicester, Coventry, Cambridge), ensuring our customers receive high quality, responsive and personalised support. What you ll be doing: Provide tailored support and advice to customers, including regular engagement and home visits. Assess customer needs and develop outcome-focused, person-centred support plans. Deliver practical help around budgeting, income maximisation, debt management, and arrears prevention. Support customers with welfare benefits, including Universal Credit, and applications for grants where appropriate. Work proactively with internal teams and external agencies to prevent tenancy failure and homelessness. Identify and respond to risks such as safeguarding concerns, hoarding, or property damage, making appropriate referrals. Attend and contribute to multi-agency meetings to support positive customer outcomes. Maintain accurate case records and ensure effective referrals and follow-up. Build strong local partnerships and help highlight gaps in services within your locality. What we re looking for: Experience in a customer-focused housing or support service, particularly tenancy sustainment and income maximisation. Working knowledge of housing law, welfare benefits (including Universal Credit), and support agencies. Experience of working with vulnerable customers, including those with mental health needs. Confidence in multi-agency working and relationship-building. Strong communication, organisation, and case management skills. Empathy, resilience, and the ability to work sensitively and professionally. A commitment to equality, diversity, and continuous improvement. A full driving licence and access to a vehicle for work purposes. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Children's Exercise Specialist The closing date is 04 May 2026 We are excited to offer a unique opportunity to shape a new role within our Children's Community Physiotherapy Team as a Children's Exercise Specialist across Lambeth and Southwark. This is a 12-month fixed-term post, with the potential to become substantive. You will help develop this innovative position, supporting children and young people with disabilities to be active in their communities. In this autonomous role, you will take a family centred approach to improving access to inclusive sport and physical activity for children and young people with physical and learning disabilities. Your focus will be on empowering families to build sustainable, healthy activity habits. You will work with children and families to explore interests and motivations, identify barriers to participation, and set achievable goals that increase confidence and activity levels. A key part of the role is acting as a community connector, building local knowledge and partnerships with sports clubs, leisure centres, schools and community providers, and linking families to appropriate opportunities. You will work independently while collaborating with colleagues across health, education and community settings, delivering support in clinics, homes, schools and local facilities. If you are passionate about inclusion and community based healthcare, this is a rare opportunity to shape a role with lasting impact. Main duties of the job Work as an autonomous Children's Exercise Specialist, taking a holistic and family centred approach to improve access to inclusive sports and physical activity opportunities for children and young people with physical disabilities. Carry out assessments of individual needs and interests, identifying barriers to participation in physical activities. Collaborate with young people and families to set achievable goals that promote increased physical activity. Colate and maintain data on service users referred to the Children's Exercise Specialist to monitor impact and measure health benefits. Develop an effective referral process and administrative practice working collaboratively with the Evelina Community Physiotherapy Team. Work autonomously and alongside colleagues across a range of community settings, including local sports centres, sports providers, leisure centres, gyms, schools and homes, to meet the individual needs of each child and family. Assist children and young people in finding meaningful ways to increase participation in community activities, identifying areas where additional support may be needed. Use local knowledge of accessible sports, clubs, and community resources to link families towards suitable opportunities. About us Guy's and St Thomas' is among the UK's busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. The paediatric community physiotherapy service is part of the Evelina London Children's Directorate within GSTT and sits within the Evelina Children's Community Services. Our children's physiotherapy community team deliver care at the heart of the local communities we serve, working in partnership with local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for our local children and their families. Job responsibilities Clinical Duties and Responsibilities: Clinical Duties Assess the child/young person's current activity levels and identify potential barriers to these through discussion and coaching. Facilitate collaborative goal setting and support the child/young person to work towards these. Work with therapists and/or Clinical Manager to analyse the data to provide evidence for effectiveness of the role. Apply clinical reasoning skills to highlight suitable activity opportunities such as adapted gym sessions, inclusive swimming, sports clubs in Lambeth and Southwark community. Develop local knowledge and build connections with local sports/activity providers in Lambeth and Southwark in developing inclusive opportunities for children with physical disabilities. Work directly and build partnerships with local providers and other professionals to promote inclusive practice and accessibility. Reduce health inequalities and promote better physical, emotional, and social outcomes. Support the transition from physiotherapy based exercise to community based activity. Promote the development of self confidence and self management in children. Liaise with volunteer and charity organisations in Lambeth and Southwark and share resources that can benefit the client. Develop and maintain a directory of inclusive sports services. Be responsible for maintaining accurate and up to date individual patient records. Document all patient encounters on EPIC (electric note system), upload any relevant documents, outcome appointment complete progress notes and discharge once an episode of care is complete. Seek timely advice and support as appropriate. Plan, organise and prioritise own patient caseload. Develop a new referral pathway to manage, triage and prioritise referrals to the Childrens Physical Activity Advisor. Work as a lone practitioner within a variety of community and domiciliary settings such as home, school, sports and leisure centres etc. Communicate and share information effectively with all members of the multidisciplinary health team, referrers, and external agencies. Undertake any other duties commensurate to the grade, required to ensure the smooth and efficient running of the role and service. Please see job description for full responsibilities. Person Specification Qualifications / Education A degree or diploma (or strong relevant training) in sport/exercise science, physical activity promotion, community health, public health, nutrition, or similarly relevant field. Or equivalent level of experience. Minimum of grade C/4 or above in Maths and English at GCSE level or equivalent (Level 2 and above). Evidence of experience of managing or being involved with projects. Any coaching or similar experience. Experience of working with children and young people with physical disability. Knowledge of the benefits of exercise on long term health outcomes for children with physical disability. Experience of working with carers and reviewing their needs. Experience and knowledge of sports and physical activity. Knowledge of accessible sports and physical activity in Lambeth and Southwark or other boroughs. Experience of service development or supporting on project. Experience of working in a gym or leisure centre. Experience of working as part of a multidisciplinary team. Experience of working in a community setting. Skills / Knowledge / Ability Proficient in use of IT systems and applications, including Microsoft Word, Outlook and Excel. Excellent communication, analytical and interpersonal skills. Ability to recognise challenging situations when they occur and generate potential solutions, seeking advice where necessary. Ability to produce comprehensive reports, letters and data. Demonstrate an understanding of the implications of disability on peoples' lives. Ability to manage and prioritise own workload. Demonstrate excellent communication skills, both written and oral. Understand roles of others and recognise own boundaries. Work collaboratively with clients, families, carers and colleagues. Physical Requirements Ability to travel and work across a range of community settings with use of mobile devices. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Guy's and St Thomas' NHS Foundation Trust £38,488 to £46,852 a year per annum inc HCA (pro rata of full time)
Apr 27, 2026
Full time
Children's Exercise Specialist The closing date is 04 May 2026 We are excited to offer a unique opportunity to shape a new role within our Children's Community Physiotherapy Team as a Children's Exercise Specialist across Lambeth and Southwark. This is a 12-month fixed-term post, with the potential to become substantive. You will help develop this innovative position, supporting children and young people with disabilities to be active in their communities. In this autonomous role, you will take a family centred approach to improving access to inclusive sport and physical activity for children and young people with physical and learning disabilities. Your focus will be on empowering families to build sustainable, healthy activity habits. You will work with children and families to explore interests and motivations, identify barriers to participation, and set achievable goals that increase confidence and activity levels. A key part of the role is acting as a community connector, building local knowledge and partnerships with sports clubs, leisure centres, schools and community providers, and linking families to appropriate opportunities. You will work independently while collaborating with colleagues across health, education and community settings, delivering support in clinics, homes, schools and local facilities. If you are passionate about inclusion and community based healthcare, this is a rare opportunity to shape a role with lasting impact. Main duties of the job Work as an autonomous Children's Exercise Specialist, taking a holistic and family centred approach to improve access to inclusive sports and physical activity opportunities for children and young people with physical disabilities. Carry out assessments of individual needs and interests, identifying barriers to participation in physical activities. Collaborate with young people and families to set achievable goals that promote increased physical activity. Colate and maintain data on service users referred to the Children's Exercise Specialist to monitor impact and measure health benefits. Develop an effective referral process and administrative practice working collaboratively with the Evelina Community Physiotherapy Team. Work autonomously and alongside colleagues across a range of community settings, including local sports centres, sports providers, leisure centres, gyms, schools and homes, to meet the individual needs of each child and family. Assist children and young people in finding meaningful ways to increase participation in community activities, identifying areas where additional support may be needed. Use local knowledge of accessible sports, clubs, and community resources to link families towards suitable opportunities. About us Guy's and St Thomas' is among the UK's busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. The paediatric community physiotherapy service is part of the Evelina London Children's Directorate within GSTT and sits within the Evelina Children's Community Services. Our children's physiotherapy community team deliver care at the heart of the local communities we serve, working in partnership with local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for our local children and their families. Job responsibilities Clinical Duties and Responsibilities: Clinical Duties Assess the child/young person's current activity levels and identify potential barriers to these through discussion and coaching. Facilitate collaborative goal setting and support the child/young person to work towards these. Work with therapists and/or Clinical Manager to analyse the data to provide evidence for effectiveness of the role. Apply clinical reasoning skills to highlight suitable activity opportunities such as adapted gym sessions, inclusive swimming, sports clubs in Lambeth and Southwark community. Develop local knowledge and build connections with local sports/activity providers in Lambeth and Southwark in developing inclusive opportunities for children with physical disabilities. Work directly and build partnerships with local providers and other professionals to promote inclusive practice and accessibility. Reduce health inequalities and promote better physical, emotional, and social outcomes. Support the transition from physiotherapy based exercise to community based activity. Promote the development of self confidence and self management in children. Liaise with volunteer and charity organisations in Lambeth and Southwark and share resources that can benefit the client. Develop and maintain a directory of inclusive sports services. Be responsible for maintaining accurate and up to date individual patient records. Document all patient encounters on EPIC (electric note system), upload any relevant documents, outcome appointment complete progress notes and discharge once an episode of care is complete. Seek timely advice and support as appropriate. Plan, organise and prioritise own patient caseload. Develop a new referral pathway to manage, triage and prioritise referrals to the Childrens Physical Activity Advisor. Work as a lone practitioner within a variety of community and domiciliary settings such as home, school, sports and leisure centres etc. Communicate and share information effectively with all members of the multidisciplinary health team, referrers, and external agencies. Undertake any other duties commensurate to the grade, required to ensure the smooth and efficient running of the role and service. Please see job description for full responsibilities. Person Specification Qualifications / Education A degree or diploma (or strong relevant training) in sport/exercise science, physical activity promotion, community health, public health, nutrition, or similarly relevant field. Or equivalent level of experience. Minimum of grade C/4 or above in Maths and English at GCSE level or equivalent (Level 2 and above). Evidence of experience of managing or being involved with projects. Any coaching or similar experience. Experience of working with children and young people with physical disability. Knowledge of the benefits of exercise on long term health outcomes for children with physical disability. Experience of working with carers and reviewing their needs. Experience and knowledge of sports and physical activity. Knowledge of accessible sports and physical activity in Lambeth and Southwark or other boroughs. Experience of service development or supporting on project. Experience of working in a gym or leisure centre. Experience of working as part of a multidisciplinary team. Experience of working in a community setting. Skills / Knowledge / Ability Proficient in use of IT systems and applications, including Microsoft Word, Outlook and Excel. Excellent communication, analytical and interpersonal skills. Ability to recognise challenging situations when they occur and generate potential solutions, seeking advice where necessary. Ability to produce comprehensive reports, letters and data. Demonstrate an understanding of the implications of disability on peoples' lives. Ability to manage and prioritise own workload. Demonstrate excellent communication skills, both written and oral. Understand roles of others and recognise own boundaries. Work collaboratively with clients, families, carers and colleagues. Physical Requirements Ability to travel and work across a range of community settings with use of mobile devices. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Guy's and St Thomas' NHS Foundation Trust £38,488 to £46,852 a year per annum inc HCA (pro rata of full time)
Role Summary The Head of Coach Development is responsible for leading, implementing, and continuously improving Badminton England's Coaching Strategy. The role plays a critical part in ensuring that badminton in England is supported by an inclusive, high quality, and expanding coaching workforce-from grassroots through to the performance environment. Key Responsibilities Lead and deliver Badminton England's Coaching Strategy, ensuring alignment with A Sport for Everyone. Oversee the national coaching pathway, ensuring clear progression routes and consistent, high-quality development opportunities for coaches at all levels. Drive the growth of the coaching workforce, growing overall capacity and increasing the number of full-time coaches across the badminton ecosystem. Ensure the quality, rigour, and relevance of coach education, including qualifications, CPD, and mentoring, in-line with national standards (e.g., CIMSPA, UK Coaching). Provide leadership to the Coaching Development Manager and Coaching Coordinator, ensuring effective planning, delivery, and evaluation of coaching programmes. Embed world-class coaching standards, supporting the recruitment, training, and continuous improvement of volunteer and professional coaches across both community and performance pathways. Collaborate across the organisation, ensuring coaching is integrated with talent, performance, clubs, competitions, and workforce initiatives. Build strong partnerships with external bodies (NGBs, Sport England, education providers, CIMSPA, UK Coaching) to enhance development opportunities and national alignment. Use data and insight to inform decision-making, track workforce needs, and report progress against strategic objectives. Oversee quality assurance and compliance, ensuring that all coaching delivery meets relevant national standards, and organisational policies. Other Responsibilities Undertake other duties as reasonably required, consistent with the purpose of the post. Successful Candidate Proven leadership experience in coach development within a national governing body, sport system, or comparable environment. Strong understanding of coaching workforce pathways, coach education, and coach accreditation models. Strong understanding of the business of coaching including volunteer, employed and self-employed models implemented within sports. Experience of being a coach and the ability to empathise with the workforce and the challenges they face. Demonstrated ability to implement strategy and deliver system-wide change. Experience managing teams and developing staff to achieve high performance. Deep knowledge of national standards for coaching (e.g., CIMSPA Professional Standards, UK Coaching frameworks). Evidence of enhancing coach quality and increasing coaching capacity in a sport or physical activity setting. Strong relationship-building skills with internal teams and external partners. Ability to design, evaluate, and improve workforce development programmes. Excellent communication skills, with the ability to engage and influence stakeholders at all levels. Comfortable using data, insight, and evaluation to drive improvement. Strong understanding of welfare, safeguarding and governance requirements related to coaching. Strong badminton technical knowledge and/or the proven ability to work with technical experts from within a sport to ensure appropriate information is incorporated across a coach development programme. Commitment to diversity, inclusion, and ensuring coaching is accessible to everyone. Diversity & Inclusion We positively celebrate Diversity & Inclusion at Badminton England. Our aim is to become the UK's most inclusive National Governing Body - for our staff and members, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I at Badminton England, head over to our website to read out Inclusion Strategy. Job Details Job Title: Head of Coach Development Responsible to: Sport Director Responsible for: Coaching Development Manager, and Coaching Coordinator. Office Location: National Badminton Centre, Milton Keynes (Hybrid working with minimum 2 days in the office to include Thursdays) Term: Permanent Hours: Full-time (35.58h) Salary: £48,000 - £53,000
Apr 27, 2026
Full time
Role Summary The Head of Coach Development is responsible for leading, implementing, and continuously improving Badminton England's Coaching Strategy. The role plays a critical part in ensuring that badminton in England is supported by an inclusive, high quality, and expanding coaching workforce-from grassroots through to the performance environment. Key Responsibilities Lead and deliver Badminton England's Coaching Strategy, ensuring alignment with A Sport for Everyone. Oversee the national coaching pathway, ensuring clear progression routes and consistent, high-quality development opportunities for coaches at all levels. Drive the growth of the coaching workforce, growing overall capacity and increasing the number of full-time coaches across the badminton ecosystem. Ensure the quality, rigour, and relevance of coach education, including qualifications, CPD, and mentoring, in-line with national standards (e.g., CIMSPA, UK Coaching). Provide leadership to the Coaching Development Manager and Coaching Coordinator, ensuring effective planning, delivery, and evaluation of coaching programmes. Embed world-class coaching standards, supporting the recruitment, training, and continuous improvement of volunteer and professional coaches across both community and performance pathways. Collaborate across the organisation, ensuring coaching is integrated with talent, performance, clubs, competitions, and workforce initiatives. Build strong partnerships with external bodies (NGBs, Sport England, education providers, CIMSPA, UK Coaching) to enhance development opportunities and national alignment. Use data and insight to inform decision-making, track workforce needs, and report progress against strategic objectives. Oversee quality assurance and compliance, ensuring that all coaching delivery meets relevant national standards, and organisational policies. Other Responsibilities Undertake other duties as reasonably required, consistent with the purpose of the post. Successful Candidate Proven leadership experience in coach development within a national governing body, sport system, or comparable environment. Strong understanding of coaching workforce pathways, coach education, and coach accreditation models. Strong understanding of the business of coaching including volunteer, employed and self-employed models implemented within sports. Experience of being a coach and the ability to empathise with the workforce and the challenges they face. Demonstrated ability to implement strategy and deliver system-wide change. Experience managing teams and developing staff to achieve high performance. Deep knowledge of national standards for coaching (e.g., CIMSPA Professional Standards, UK Coaching frameworks). Evidence of enhancing coach quality and increasing coaching capacity in a sport or physical activity setting. Strong relationship-building skills with internal teams and external partners. Ability to design, evaluate, and improve workforce development programmes. Excellent communication skills, with the ability to engage and influence stakeholders at all levels. Comfortable using data, insight, and evaluation to drive improvement. Strong understanding of welfare, safeguarding and governance requirements related to coaching. Strong badminton technical knowledge and/or the proven ability to work with technical experts from within a sport to ensure appropriate information is incorporated across a coach development programme. Commitment to diversity, inclusion, and ensuring coaching is accessible to everyone. Diversity & Inclusion We positively celebrate Diversity & Inclusion at Badminton England. Our aim is to become the UK's most inclusive National Governing Body - for our staff and members, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I at Badminton England, head over to our website to read out Inclusion Strategy. Job Details Job Title: Head of Coach Development Responsible to: Sport Director Responsible for: Coaching Development Manager, and Coaching Coordinator. Office Location: National Badminton Centre, Milton Keynes (Hybrid working with minimum 2 days in the office to include Thursdays) Term: Permanent Hours: Full-time (35.58h) Salary: £48,000 - £53,000
A fantastic opportunity has arisen for a Head of Conveyancing to join a growing legal business in the East Midlands. This is a senior leadership role with responsibility for commercial performance, regulatory compliance, team development and service delivery, alongside key appointments as COLP and MLRO. Client Details Our client is a well regarded law firm with an excellent reputation for client service and a genuinely supportive, family friendly culture. Known for their personable approach and strong relationships with clients and local partners, they have built consistent positive reviews and repeat business through high quality conveyancing work. Despite their size, they are ambitious and growth focused, offering a collaborative environment where senior leaders can make a real impact. The firm promotes flexibility, approachability and a close knit team culture, making it an ideal environment for someone who values both professional standards and a supportive workplace. Description The Head of Conveyancing will be: Leading the commercial, regulatory, quality and operational performance of the conveyancing function Managing and developing 7 direct reports, ensuring strong leadership, accountability and engagement across the team Acting as the key supervisor accountable for technical standards, service delivery and compliance performance Holding responsibility as COLP for ensuring the firm operates in line with SRA Standards and Regulations Taking on the MLRO and MLCO remit, overseeing AML controls, risk management and regulatory reporting Driving KPI and SLA performance, while maintaining a high quality and client focused conveyancing service Monitoring pipeline, budgets, forecasting, team capacity and utilisation to support business growth Handling escalations from clients, partners and stakeholders, and ensuring issues are resolved effectively Working closely with senior leadership to shape wider business strategy and continuous improvement Building a high performance culture centred on professionalism, customer service and collaboration Profile The Head of Conveyancing should be: A solicitor or equivalent with significant conveyancing experience Experienced in leading residential conveyancing teams and managing service delivery at department level Able to act as COLP, with strong knowledge of SRA regulatory requirements and compliance frameworks Capable of taking on MLRO and MLCO responsibilities, with a sound understanding of AML obligations Commercially aware, performance driven and confident managing budgets, KPIs and operational reporting Skilled in supervising, mentoring and developing legal managers and wider legal teams Comfortable acting as an escalation point for complex legal, client service and compliance issues A strong communicator with the credibility to represent the business with partners, clients and regulators Highly organised, able to prioritise, delegate and lead change effectively Professional, resilient and committed to high standards of client care and risk management Job Offer This is a standout opportunity for an experienced conveyancing leader to step into a highly visible role with real influence over performance, compliance and strategy. You will join a business that publicly promotes flexible working, career progression, training, wellbeing support, innovation and a people first culture, with wider group testimonials also referencing strong salaries, bonus potential, healthcare and clear development pathways. For someone looking to combine leadership, compliance and operational responsibility in a growing property law environment, this offers far more than a job, it is a genuine long term career move. If you're an experienced Head of Conveyancing, apply now or contact Michael Bailey for more information.
Apr 27, 2026
Full time
A fantastic opportunity has arisen for a Head of Conveyancing to join a growing legal business in the East Midlands. This is a senior leadership role with responsibility for commercial performance, regulatory compliance, team development and service delivery, alongside key appointments as COLP and MLRO. Client Details Our client is a well regarded law firm with an excellent reputation for client service and a genuinely supportive, family friendly culture. Known for their personable approach and strong relationships with clients and local partners, they have built consistent positive reviews and repeat business through high quality conveyancing work. Despite their size, they are ambitious and growth focused, offering a collaborative environment where senior leaders can make a real impact. The firm promotes flexibility, approachability and a close knit team culture, making it an ideal environment for someone who values both professional standards and a supportive workplace. Description The Head of Conveyancing will be: Leading the commercial, regulatory, quality and operational performance of the conveyancing function Managing and developing 7 direct reports, ensuring strong leadership, accountability and engagement across the team Acting as the key supervisor accountable for technical standards, service delivery and compliance performance Holding responsibility as COLP for ensuring the firm operates in line with SRA Standards and Regulations Taking on the MLRO and MLCO remit, overseeing AML controls, risk management and regulatory reporting Driving KPI and SLA performance, while maintaining a high quality and client focused conveyancing service Monitoring pipeline, budgets, forecasting, team capacity and utilisation to support business growth Handling escalations from clients, partners and stakeholders, and ensuring issues are resolved effectively Working closely with senior leadership to shape wider business strategy and continuous improvement Building a high performance culture centred on professionalism, customer service and collaboration Profile The Head of Conveyancing should be: A solicitor or equivalent with significant conveyancing experience Experienced in leading residential conveyancing teams and managing service delivery at department level Able to act as COLP, with strong knowledge of SRA regulatory requirements and compliance frameworks Capable of taking on MLRO and MLCO responsibilities, with a sound understanding of AML obligations Commercially aware, performance driven and confident managing budgets, KPIs and operational reporting Skilled in supervising, mentoring and developing legal managers and wider legal teams Comfortable acting as an escalation point for complex legal, client service and compliance issues A strong communicator with the credibility to represent the business with partners, clients and regulators Highly organised, able to prioritise, delegate and lead change effectively Professional, resilient and committed to high standards of client care and risk management Job Offer This is a standout opportunity for an experienced conveyancing leader to step into a highly visible role with real influence over performance, compliance and strategy. You will join a business that publicly promotes flexible working, career progression, training, wellbeing support, innovation and a people first culture, with wider group testimonials also referencing strong salaries, bonus potential, healthcare and clear development pathways. For someone looking to combine leadership, compliance and operational responsibility in a growing property law environment, this offers far more than a job, it is a genuine long term career move. If you're an experienced Head of Conveyancing, apply now or contact Michael Bailey for more information.
The Role and the Department The Financial Accountant (Treasury & Cash Management) is part of the Financial Accounting team which incorporates Treasury/ Cash Management, Financial Reporting, External Audit, Balance Sheet ownership and provides technical financial guidance to the institution. The Financial Accountant (Treasury & Cash Management) is a key role within the team and reports to the Senior Financial Accounting Manager. The role is responsible for the efficient management of the University's cash, short term investments and treasury operations. The postholder ensures robust financial controls around cashflow, oversees the Cash Management team, and provides accurate short term cashflow forecasting, planning and modelling to support strategic financial decision making. The role is key to maintaining liquidity, safeguarding assets, optimising investment returns within risk appetite and ensuring compliance with financial regulations along with the internal Treasury Management Policy and associated policies. The Financial Accountant will lead a team of 4 with 1 direct report and ensure the day-to-day cash management operations take place efficiently and effectively to meet current service levels, including oversight and review of complex balance sheet reconciliations. The role will include identifying improvements and optimisation in Oracle Fusion and working cross functionally to drive efficiencies and collaboration through a programme of continuous improvements. The role offers hybrid working with a minimum of 40% office based per week however may increase to meet business needs, eg month end, audit etc. The base location for this role is Boldon House, our exciting new professional services hub.Boldon House is situated on the outskirts of Durham near the Arnison Centre in Pity Me. Boldon House brings a number of professional services teams together in a vibrant office environment which supports collaborative working and is designed to embrace hybrid working. To find out more, visit the project webpage: . Further information about the role and the responsibilities is at the bottom of this job description.
Apr 27, 2026
Full time
The Role and the Department The Financial Accountant (Treasury & Cash Management) is part of the Financial Accounting team which incorporates Treasury/ Cash Management, Financial Reporting, External Audit, Balance Sheet ownership and provides technical financial guidance to the institution. The Financial Accountant (Treasury & Cash Management) is a key role within the team and reports to the Senior Financial Accounting Manager. The role is responsible for the efficient management of the University's cash, short term investments and treasury operations. The postholder ensures robust financial controls around cashflow, oversees the Cash Management team, and provides accurate short term cashflow forecasting, planning and modelling to support strategic financial decision making. The role is key to maintaining liquidity, safeguarding assets, optimising investment returns within risk appetite and ensuring compliance with financial regulations along with the internal Treasury Management Policy and associated policies. The Financial Accountant will lead a team of 4 with 1 direct report and ensure the day-to-day cash management operations take place efficiently and effectively to meet current service levels, including oversight and review of complex balance sheet reconciliations. The role will include identifying improvements and optimisation in Oracle Fusion and working cross functionally to drive efficiencies and collaboration through a programme of continuous improvements. The role offers hybrid working with a minimum of 40% office based per week however may increase to meet business needs, eg month end, audit etc. The base location for this role is Boldon House, our exciting new professional services hub.Boldon House is situated on the outskirts of Durham near the Arnison Centre in Pity Me. Boldon House brings a number of professional services teams together in a vibrant office environment which supports collaborative working and is designed to embrace hybrid working. To find out more, visit the project webpage: . Further information about the role and the responsibilities is at the bottom of this job description.
