Planner - Temporary

Location: Hitchin, Hertfordshire
Contract Type: Temporary
Assignment Duration: 17/04/2026 to 10/05/2026 (approx. 3-4 weeks)
Working Hours: Monday to Friday, 8:00am - 4:30pm
Job Category: Planning
Region: Hertfordshire

We are currently recruiting for a Temporary Repairs Service Planner to support the scheduling and deployment of trade operatives to tenant properties. This is a full-time, office-based position located in Hitchin.

This is a short-term temporary assignment, expected to run from 17th April to 10th May 2026.

This role supports a newly launched contract with Cambridge Housing Society, commencing on 1st April. This is a long-term partnership covering approximately 3,000 residential properties across Cambridgeshire, from Wisbech to Haverhill, with the majority located in central Cambridge.

The service includes:

• Responsive repairs
• Voids
• Cyclical works
• Planned maintenance

• Work within the Repairs and Maintenance Planning team to deliver an effective service and identify improvements
• Review daily schedules and implement adjustments where required
• Allocate repairs and maintenance tasks to appropriate operatives
• Liaise with operatives, tenants, and the client to ensure high levels of customer service
• Coordinate the completion of daily work orders
• Monitor and track jobs through to completion to ensure a first-time fix
• Reschedule and update appointments using planning systems as required
• Review the previous day's schedule to ensure all jobs are completed and closed
• Work towards individual and client KPIs
• Ensure trade skill sets and geographic planning are used effectively

• Strong customer service experience