Job Description
You will form part of the Senior Leadership Team and be instrumental in leading the commercial strategy for the the business.
The opportunity to be part of a well established, trusted brand within the 3PL sector.
Client Details
My client are a industry renowened third party logistics provider who continue to go from strength to strength.
They have a world class reputation within the sector and are well poised in the market for expansion.
Description
This executive leader will define the long-term commercial strategy, drive revenue growth, strengthen customer relationships at a strategic level, and elevate the organisation's brand and market presence.
The position requires a blend of strategic foresight, commercial acumen, and influential leadership across business development, customer onboarding, customer service, and marketing. The Commercial Director ensures my client stands out within a highly competitive logistics market while building a scalable commercial function that supports future growth.
Strategic Commercial Leadership
- Define and execute the long-term commercial strategy aligned with the company vision.
- Provide commercial insights and reporting to the Managing Director and Board.
- Identify new markets, strategic partnerships, and diversification opportunities.
- Translate strategy into clear, actionable plans for all commercial sub-functions.
- Business Development & Revenue Growth
- Set the commercial agenda for securing new revenue streams across key markets.
- Oversee the development of a high-quality sales pipeline and national growth plan.
- Lead significant commercial negotiations, pricing architecture, and tenders.
- Cultivate relationships with strategic accounts, carriers, and industry partners.
- Guide market analysis to ensure my client remains competitive and future-focused.
- Customer Onboarding & Relationship Excellence
- Ensure a consistent, professional, and scalable onboarding process for new clients.
- Oversee cross-functional coordination with Operations, IT, Finance, and HR.
- Set strategic KPIs for customer activation, retention, and onboarding success.
- Drive continuous improvement across the customer journey.
- Customer Service Strategy & Performance
- Provide strategic leadership to the customer service function.
- Embed robust SLAs, escalation frameworks, and service performance measures.
- Champion a culture of customer-centricity across the organisation.
- Lead root cause resolution for service challenges and drive long-term fixes.
- Marketing & Brand Positioning
- Own and evolve the brand identity and national market positioning.
- Oversee digital marketing, content strategy, and lead-generation programmes.
- Shape the events, PR, and networking strategy to elevate my clients profile.
- Ensure all external messaging and campaigns align to brand standards.
- Review marketing ROI and ensure campaigns support business growth.
Profile
- Proven track record in senior commercial leadership within logistics or supply chain.
- Strong commercial acumen, negotiation capability, and strategic market insight.
- Experience influencing at Board and Executive levels.
- Demonstrable leadership in customer-facing teams (sales, service, onboarding).
- Background in marketing, brand positioning, or leading marketing teams.
- Understanding of digital marketing, lead generation, and brand development.
- Strong analytical perspective and data-driven decision-making ability.
- Ability to operate both strategically and hands-on where required.
Job Offer
Six figure salary
Senior Leadership Bonus
Car/Car Allowance
Hybrid working - 3 days at HQ
