Customer Service Manager - 8 Month Contract

Customer Service Manager
8-Month Contract, starting May 2026.
Location: Tunbridge Wells

Salary: 45,400 per annum + Excellent Benefits, generous holiday, pension, parking,

Hours: 35 hours a week - 9-5pm Monday - Friday. Option for 1 day hybrid working following initial 3 month induction period.

Are you a dynamic leader with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment and possess the ability to inspire and motivate a team?

Our client, based in Tunbridge Wells is looking for an enthusiastic individual to join their vibrant and busy team for an exciting 8-month contract. If you're ready to make a significant impact and help our clients feel valued, this is the opportunity for you!

What You'll Do:

• Lead and manage a dedicated team of customer service representatives.
• To be responsible for the Customer Services/Repairs Service Teams in relation to the planning and control of their workload as well as their training, overall performance, providing guidance and direction to ensure enquires and requests are responded to within agreed performance targets for speed, efficiency, and quality.
• Maintain and develop internal customer relationships through regular meetings and a greater emphasis on challenging poor performance and embedding the Customer Experience Strategy.
• Ensure call monitoring is undertaken, and constructive feedback is given to staff for individual and team benefit.
• Regularly reviewing calls and through 1-2-1's and appraisals, taking action to ensure service standards, performance targets and expected behaviours/values are embedded and reflected in the team's approach.
• Develop and implement effective customer service strategies that enhance the customer experience.
• Handle escalated customer enquiries and resolve issues with a positive and proactive approach.
• Monitor team performance and provide coaching and training to ensure high standards are met.
• Collaborate with various departments to improve processes and customer satisfaction.
• Analyse customer feedback and implement improvements based on insights.

What We're Looking For:

• Proven experience in customer service management, preferably within the housing/repairs/property or service industry.
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent communication skills, both verbal and written.
• A customer-centric mindset with the ability to build rapport quickly.
• Proficiency in customer service software and Microsoft Office Suite.
• A positive attitude and a willingness to tackle challenges head-on.

How to Apply:
Are you excited about this opportunity? We'd love to hear from you! Please send your CV online.

This role is being managed by Debbie Foster - Office Angels Tunbridge Wells - (phone number removed)

(url removed)

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.