Account Executive - Accountant and Intermediary Partnerships at Penfold Hi, we're Penfold. We're on a mission to help everyone save enough to be comfortable in later life by making pensions accessible and engaging! There's over a trillion pounds in UK pensions, but the industry is full of traditional providers with outdated products and poor customer service. Penfold is dragging the pension industry out of the dark ages with a platform built on modern technology. We're demystifying pensions to make pension saving easy to understand, simple to manage, and genuinely valuable for savers and the businesses that support them. We're a focused team of 50 based primarily across London and Tallinn, and have raised significant funding from some of the most successful FinTech investors in the world. We manage over £1bn of pension assets for over 100,000 savers and thousands of businesses, working with thousands of businesses and a growing network of accountants and financial intermediaries. We're scaling fast, and partnerships are a huge part of how we grow. As we scale, we're strengthening our sales team with a dedicated Account Executive focused on accountants and intermediaries. The role As an Account Executive - Accountant & Intermediary Partnerships, you'll be responsible for converting qualified accountants, bookkeepers, and IFAs into active Penfold advocates. You won't be cold-calling employers. Instead, you'll work with SDRs who book meetings with accountants and intermediaries, and you'll own the first substantive conversation: understanding their practice, their clients, and their existing pension workflows, then showing them how and why Penfold is the right solution to recommend. Your goal is simple: to win trust, drive conviction, and enable accountants and IFAs to place Penfold with their clients. This is a consultative, influence-led sales role, ideal for someone who's sold successfully into the accounting ecosystem before and understands how intermediaries think, decide, and recommend. Core responsibilities Close through accountants and intermediaries Own a pipeline of SDR-qualified meetings with accountants, bookkeepers, and IFAs Run high-impact first meetings focused on discovery, education, and influence Clearly articulate why Penfold is the best pension option for their clients Convert intermediaries into active referrers and advocates Consistently hit or exceed monthly and quarterly revenue targets driven by intermediary-led placements Lead structure discovery to understand: The intermediary's client base Existing pension providers and pain points Decision criteria and recommendation process Deliver tailored demos framed around client outcomes and compliance confidence Confidently handle objections around risk, regulation, trust, and switching Create urgency without pressure in a trust-based buying environment Work closely with SDRs and Partnerships Partner tightly with SDRs to ensure high-quality handover and strong meeting context Feedback on messaging, ICP quality, and common objections from accountants Help refine qualification criteria to improve conversion from meeting -> active partner Collaborate with Partnerships, Marketing, and Product to improve intermediary enablement Contribute to sales excellence Maintain accurate CRM hygiene, forecasting, and pipeline management Share insights from accountant and IFA conversations with the wider business Continuously improve how we sell to intermediaries as the channel scales Who this role is right for This role is ideal for a commercially driven, consultative seller who enjoys influencing rather than hard-closing. You'll thrive here if you like: Complex, trust-based conversations Selling a regulated product where credibility really matters Helping intermediaries look good to their clients Owning a number and being accountable for outcomes Must-haves Proven experience as a B2B Account Executive or similar closing role Experience selling to accountants, bookkeepers, IFAs, or financial intermediaries A track record of hitting or exceeding targets in a consultative sales environment Strong discovery, objection-handling, and demo skills Confidence selling regulated, trust-based, or mission-critical products Nice-to-haves Knowledge of UK pensions, auto-enrolment, or workplace benefits Experience selling SaaS, FinTech, accounting software, or financial services Familiarity with compliance-led buying processes Experience in a scale-up or high-growth environment What success looks like You consistently hit or exceed your revenue targets through intermediary placements SDR-qualified accountant meetings convert into active Penfold advocates Accountants and IFAs clearly understand, and confidently recommend, Penfold Penfold continues to grow as a trusted pension partner within the accounting ecosystem Our Hiring Process Intro Call - A quick chat to introduce you to Penfold, learn about your experience and aspirations, and answer any questions. Task - A practical task that we'll complete together to determine how you'd approach a similar scenario to the role Culture Fit Session - Meet one of our Co-Founders and team members to see if we're a great fit for each other. We're 100% committed to building a diverse and representative team. Whatever your background, gender, race, age, or ability - we'd love to hear from you. If you have any questions, feel free to ask (even anonymously)! We're all about giving every candidate the best chance to shine. If you require any reasonable adjustments to the job description, application, or selection process, just let us know - we'd be happy to help. When it comes to hiring, we focus only on your skills, experience, and how you live our values. As part of our hiring process, we may record your interview and use AI tools to generate notes. This helps us capture details accurately and ensures a fair review by our hiring panel. By attending an interview with Penfold, you consent to the use of recording and AI-generated notes for this purpose. If you have any concerns or would prefer not to be recorded, please let us know in advance. We're working hard to create a workplace where people feel empowered to do their very best work, make a big impact, and enjoy what they do. Here's what we offer: Competitive salary - we proactively review salaries to ensure fairness and progression Meaningful share options - you'll own a part of Penfold and share in our success 10% pension contribution each month that you don't need to match (on top of your salary) Medical insurance - through Vitality, including private GPs, physio, counselling, and great discounts (think 50% off PureGym memberships, free Apple Watches, and more) Unlimited holidays - we trust you to get the work done and take breaks when needed Great office space () - our private office is run by the Ministry of Sound! Free company lunch every week (think Borough Market and Mercato Metropolitano!) Top-tier MacBook and WFH equipment to set you up for success Cycle to work scheme - buy a bike tax-free and spread the cost Learning & professional development - we support courses, events, and coaching to help everyone reach their goals Quarterly company socials - plus plenty of regular team meetups!
Apr 23, 2026
Full time
Account Executive - Accountant and Intermediary Partnerships at Penfold Hi, we're Penfold. We're on a mission to help everyone save enough to be comfortable in later life by making pensions accessible and engaging! There's over a trillion pounds in UK pensions, but the industry is full of traditional providers with outdated products and poor customer service. Penfold is dragging the pension industry out of the dark ages with a platform built on modern technology. We're demystifying pensions to make pension saving easy to understand, simple to manage, and genuinely valuable for savers and the businesses that support them. We're a focused team of 50 based primarily across London and Tallinn, and have raised significant funding from some of the most successful FinTech investors in the world. We manage over £1bn of pension assets for over 100,000 savers and thousands of businesses, working with thousands of businesses and a growing network of accountants and financial intermediaries. We're scaling fast, and partnerships are a huge part of how we grow. As we scale, we're strengthening our sales team with a dedicated Account Executive focused on accountants and intermediaries. The role As an Account Executive - Accountant & Intermediary Partnerships, you'll be responsible for converting qualified accountants, bookkeepers, and IFAs into active Penfold advocates. You won't be cold-calling employers. Instead, you'll work with SDRs who book meetings with accountants and intermediaries, and you'll own the first substantive conversation: understanding their practice, their clients, and their existing pension workflows, then showing them how and why Penfold is the right solution to recommend. Your goal is simple: to win trust, drive conviction, and enable accountants and IFAs to place Penfold with their clients. This is a consultative, influence-led sales role, ideal for someone who's sold successfully into the accounting ecosystem before and understands how intermediaries think, decide, and recommend. Core responsibilities Close through accountants and intermediaries Own a pipeline of SDR-qualified meetings with accountants, bookkeepers, and IFAs Run high-impact first meetings focused on discovery, education, and influence Clearly articulate why Penfold is the best pension option for their clients Convert intermediaries into active referrers and advocates Consistently hit or exceed monthly and quarterly revenue targets driven by intermediary-led placements Lead structure discovery to understand: The intermediary's client base Existing pension providers and pain points Decision criteria and recommendation process Deliver tailored demos framed around client outcomes and compliance confidence Confidently handle objections around risk, regulation, trust, and switching Create urgency without pressure in a trust-based buying environment Work closely with SDRs and Partnerships Partner tightly with SDRs to ensure high-quality handover and strong meeting context Feedback on messaging, ICP quality, and common objections from accountants Help refine qualification criteria to improve conversion from meeting -> active partner Collaborate with Partnerships, Marketing, and Product to improve intermediary enablement Contribute to sales excellence Maintain accurate CRM hygiene, forecasting, and pipeline management Share insights from accountant and IFA conversations with the wider business Continuously improve how we sell to intermediaries as the channel scales Who this role is right for This role is ideal for a commercially driven, consultative seller who enjoys influencing rather than hard-closing. You'll thrive here if you like: Complex, trust-based conversations Selling a regulated product where credibility really matters Helping intermediaries look good to their clients Owning a number and being accountable for outcomes Must-haves Proven experience as a B2B Account Executive or similar closing role Experience selling to accountants, bookkeepers, IFAs, or financial intermediaries A track record of hitting or exceeding targets in a consultative sales environment Strong discovery, objection-handling, and demo skills Confidence selling regulated, trust-based, or mission-critical products Nice-to-haves Knowledge of UK pensions, auto-enrolment, or workplace benefits Experience selling SaaS, FinTech, accounting software, or financial services Familiarity with compliance-led buying processes Experience in a scale-up or high-growth environment What success looks like You consistently hit or exceed your revenue targets through intermediary placements SDR-qualified accountant meetings convert into active Penfold advocates Accountants and IFAs clearly understand, and confidently recommend, Penfold Penfold continues to grow as a trusted pension partner within the accounting ecosystem Our Hiring Process Intro Call - A quick chat to introduce you to Penfold, learn about your experience and aspirations, and answer any questions. Task - A practical task that we'll complete together to determine how you'd approach a similar scenario to the role Culture Fit Session - Meet one of our Co-Founders and team members to see if we're a great fit for each other. We're 100% committed to building a diverse and representative team. Whatever your background, gender, race, age, or ability - we'd love to hear from you. If you have any questions, feel free to ask (even anonymously)! We're all about giving every candidate the best chance to shine. If you require any reasonable adjustments to the job description, application, or selection process, just let us know - we'd be happy to help. When it comes to hiring, we focus only on your skills, experience, and how you live our values. As part of our hiring process, we may record your interview and use AI tools to generate notes. This helps us capture details accurately and ensures a fair review by our hiring panel. By attending an interview with Penfold, you consent to the use of recording and AI-generated notes for this purpose. If you have any concerns or would prefer not to be recorded, please let us know in advance. We're working hard to create a workplace where people feel empowered to do their very best work, make a big impact, and enjoy what they do. Here's what we offer: Competitive salary - we proactively review salaries to ensure fairness and progression Meaningful share options - you'll own a part of Penfold and share in our success 10% pension contribution each month that you don't need to match (on top of your salary) Medical insurance - through Vitality, including private GPs, physio, counselling, and great discounts (think 50% off PureGym memberships, free Apple Watches, and more) Unlimited holidays - we trust you to get the work done and take breaks when needed Great office space () - our private office is run by the Ministry of Sound! Free company lunch every week (think Borough Market and Mercato Metropolitano!) Top-tier MacBook and WFH equipment to set you up for success Cycle to work scheme - buy a bike tax-free and spread the cost Learning & professional development - we support courses, events, and coaching to help everyone reach their goals Quarterly company socials - plus plenty of regular team meetups!
Internal Sales Executive Location: High Wycombe, Buckinghamshire Salary: £27,500-£30,500 (DOE) + Uncapped Commission + Year-End Bonus Hours: Monday to Friday, 8:00am-5:00pm (40 hours per week, 1-hour lunch) Reporting to: Head of UK Sales Employment Type: Full Time My client is a leading designer and manufacturer of water treatment products for the building services industry. They deliver world-class water treatment technology, helping to protect commercial and industrial premises worldwide. This is an exciting opportunity for an Internal Sales Executive to play a pivotal role in driving sales growth and supporting the wider team. You will be responsible for building strong relationships with contractors, as well as building merchants, selling water treatment products primarily over the phone. This is an office-based role, working closely with the Regional Account Manager and other internal teams to maximise opportunities and deliver excellent customer service. Key Responsibilities Develop and maintain relationships with contractors and merchants Proactively generate sales and identify new business opportunities Manage inbound and outbound sales calls Support the Regional Account Manager with account development Provide product advice and quotations to customers Work collaboratively with internal teams to ensure smooth order processing About You Proven experience in sales, ideally within a technical or B2B environment Strong organisational and time management skills Excellent verbal and written communication skills Confident and professional telephone manner A proactive and driven approach to achieving targets This role would suit someone looking to build a long-term career within a growing, supportive, and commercially focused environment.
Apr 23, 2026
Full time
Internal Sales Executive Location: High Wycombe, Buckinghamshire Salary: £27,500-£30,500 (DOE) + Uncapped Commission + Year-End Bonus Hours: Monday to Friday, 8:00am-5:00pm (40 hours per week, 1-hour lunch) Reporting to: Head of UK Sales Employment Type: Full Time My client is a leading designer and manufacturer of water treatment products for the building services industry. They deliver world-class water treatment technology, helping to protect commercial and industrial premises worldwide. This is an exciting opportunity for an Internal Sales Executive to play a pivotal role in driving sales growth and supporting the wider team. You will be responsible for building strong relationships with contractors, as well as building merchants, selling water treatment products primarily over the phone. This is an office-based role, working closely with the Regional Account Manager and other internal teams to maximise opportunities and deliver excellent customer service. Key Responsibilities Develop and maintain relationships with contractors and merchants Proactively generate sales and identify new business opportunities Manage inbound and outbound sales calls Support the Regional Account Manager with account development Provide product advice and quotations to customers Work collaboratively with internal teams to ensure smooth order processing About You Proven experience in sales, ideally within a technical or B2B environment Strong organisational and time management skills Excellent verbal and written communication skills Confident and professional telephone manner A proactive and driven approach to achieving targets This role would suit someone looking to build a long-term career within a growing, supportive, and commercially focused environment.
Basic + Uncapped commission £50,000-£80,000 OTE Flexible working pattern and hybrid working No cold calling! At Infinity, we believe in driving innovation by delivering high-quality renewable energy solutions that help our customers reduce their environmental impact while saving on energy costs. We are passionate about building long-term relationships and providing exceptional service at every stage of the customer journey. Due to continued growth, we are looking for an enthusiastic and results-driven Account Manager to join our dynamic team. About the Role You will act as the key point of contact for customers, guiding them through the full sales lifecycle-from initial enquiry to closed deal. With no cold calling required, you'll work with warm, qualified leads and take a consultative approach to delivering the best solutions. • Qualify and nurture warm leads to understand customer needs and position our products/services as the solution, ensuring seamless execution • Build and maintain strong relationships with prospective and existing clients • Deliver engaging product knowledge on the phone • Negotiate and close sales deals to meet or exceed sales targets and KPIs • Maintain accurate records of all sales activities and client interactions in our CRM system Requirements The ideal candidate will have: • Proven experience in account management, sales or business development • Background in Solar PV, renewable energy, or related technical industry preferred but not essential • Strong communication and interpersonal skills with the ability to build rapport quickly • Self-motivated with a results-oriented mindset and the ability to work independently • Ability to manage multiple projects and priorities effectively • A positive attitude, resilience, and a drive to succeed What we offer: • Competitive basic salary within uncapped commission (£50,000-£80,000) • Flexible working hours, including hybrid working • No cold calling - all leads are warm and qualified • 25 days annual leave in addition to bank holidays • Vitality medical insurance and 24/7 GP access • Discounted Gym memberships • Team building events • Ongoing training and professional development • A supportive, team-oriented work environment Ready to Apply? If you're looking to build a rewarding career in a fast-growing, future-focused industry, we'd love to hear from you. Join Infinity and be part of the transition to a more sustainable future.
Apr 23, 2026
Full time
Basic + Uncapped commission £50,000-£80,000 OTE Flexible working pattern and hybrid working No cold calling! At Infinity, we believe in driving innovation by delivering high-quality renewable energy solutions that help our customers reduce their environmental impact while saving on energy costs. We are passionate about building long-term relationships and providing exceptional service at every stage of the customer journey. Due to continued growth, we are looking for an enthusiastic and results-driven Account Manager to join our dynamic team. About the Role You will act as the key point of contact for customers, guiding them through the full sales lifecycle-from initial enquiry to closed deal. With no cold calling required, you'll work with warm, qualified leads and take a consultative approach to delivering the best solutions. • Qualify and nurture warm leads to understand customer needs and position our products/services as the solution, ensuring seamless execution • Build and maintain strong relationships with prospective and existing clients • Deliver engaging product knowledge on the phone • Negotiate and close sales deals to meet or exceed sales targets and KPIs • Maintain accurate records of all sales activities and client interactions in our CRM system Requirements The ideal candidate will have: • Proven experience in account management, sales or business development • Background in Solar PV, renewable energy, or related technical industry preferred but not essential • Strong communication and interpersonal skills with the ability to build rapport quickly • Self-motivated with a results-oriented mindset and the ability to work independently • Ability to manage multiple projects and priorities effectively • A positive attitude, resilience, and a drive to succeed What we offer: • Competitive basic salary within uncapped commission (£50,000-£80,000) • Flexible working hours, including hybrid working • No cold calling - all leads are warm and qualified • 25 days annual leave in addition to bank holidays • Vitality medical insurance and 24/7 GP access • Discounted Gym memberships • Team building events • Ongoing training and professional development • A supportive, team-oriented work environment Ready to Apply? If you're looking to build a rewarding career in a fast-growing, future-focused industry, we'd love to hear from you. Join Infinity and be part of the transition to a more sustainable future.
Private Client Fee Earner Location: Birmingham Salary: 30,000 - 45,000 (dependent on experience) Job Type: Full-time, Permanent Bell Cornwall Recruitment are delighted to be working with a well-established, niche private client firm of solicitors based in Birmingham. This is an excellent opportunity for an experienced Private Client Fee Earner to join a supportive and highly regarded team, handling high-quality work within a specialist environment. The Role The successful candidate will manage a full and varied caseload of private client matters, providing expert legal advice with a strong focus on client care and attention to detail. Key Responsibilities Managing a full caseload of private client files from instruction through to completion, including: Wills Trusts and estate planning Lasting Powers of Attorney (LPAs) Probate and estate administration Drafting legal documents including Wills, LPAs, trusts, and associated documentation Advising clients on inheritance tax, estate planning, and wealth protection Handling probate applications and the administration of estates Liaising with clients, beneficiaries, HMRC, and third parties Preparing estate accounts and dealing with asset distribution Ensuring files are progressed efficiently and in line with regulatory requirements Maintaining high standards of client care, particularly when dealing with sensitive matters Managing billing, time recording, and contributing to departmental targets Supporting business development and maintaining strong client relationships About You Previous experience handling a private client caseload (Wills, Probate, Trusts, LPAs) Qualified Solicitor, Legal Executive, or experienced Fee Earner/Paralegal Ability to manage files independently with minimal supervision Strong technical knowledge of private client law Excellent communication and client care skills Highly organised with the ability to prioritise workload effectively The Firm This niche private client firm prides itself on delivering a personal, high-quality service to its clients. You will be joining a collaborative and professional environment with genuine opportunities for progression and development. Benefits Competitive salary based on experience ( 30,000 - 45,000) Supportive working environment Opportunities for career progression Ongoing professional development INDHP If you are an experienced Private Client Fee Earner looking to take the next step in your career within a specialist firm, we would love to hear from you. Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales
Apr 23, 2026
Full time
Private Client Fee Earner Location: Birmingham Salary: 30,000 - 45,000 (dependent on experience) Job Type: Full-time, Permanent Bell Cornwall Recruitment are delighted to be working with a well-established, niche private client firm of solicitors based in Birmingham. This is an excellent opportunity for an experienced Private Client Fee Earner to join a supportive and highly regarded team, handling high-quality work within a specialist environment. The Role The successful candidate will manage a full and varied caseload of private client matters, providing expert legal advice with a strong focus on client care and attention to detail. Key Responsibilities Managing a full caseload of private client files from instruction through to completion, including: Wills Trusts and estate planning Lasting Powers of Attorney (LPAs) Probate and estate administration Drafting legal documents including Wills, LPAs, trusts, and associated documentation Advising clients on inheritance tax, estate planning, and wealth protection Handling probate applications and the administration of estates Liaising with clients, beneficiaries, HMRC, and third parties Preparing estate accounts and dealing with asset distribution Ensuring files are progressed efficiently and in line with regulatory requirements Maintaining high standards of client care, particularly when dealing with sensitive matters Managing billing, time recording, and contributing to departmental targets Supporting business development and maintaining strong client relationships About You Previous experience handling a private client caseload (Wills, Probate, Trusts, LPAs) Qualified Solicitor, Legal Executive, or experienced Fee Earner/Paralegal Ability to manage files independently with minimal supervision Strong technical knowledge of private client law Excellent communication and client care skills Highly organised with the ability to prioritise workload effectively The Firm This niche private client firm prides itself on delivering a personal, high-quality service to its clients. You will be joining a collaborative and professional environment with genuine opportunities for progression and development. Benefits Competitive salary based on experience ( 30,000 - 45,000) Supportive working environment Opportunities for career progression Ongoing professional development INDHP If you are an experienced Private Client Fee Earner looking to take the next step in your career within a specialist firm, we would love to hear from you. Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales
Temporary Senior Customer Service Executive Temporary on going Monday to Friday 14.50 per hour My client is seeking a proactive and experienced Senior Customer Service Executive to join our team on a temporary basis. Reporting directly to the Customer Service Manager, this role is key to maintaining the exceptional service standards we are proud to deliver to our customers. This is a fast-paced, customer-focused position, ideal for someone who thrives on delivering outstanding support and enjoys working in a dynamic operational environment. Key Responsibilities Deliver excellent customer satisfaction through professional and responsive support Manage incoming customer enquiries via phone and email, ensuring timely and effective responses Process customer orders accurately and efficiently Develop a strong understanding of our products and services Record non-conformities and produce system reports Communicate and coordinate effectively with colleagues across the business Support the Customer Service Manager and Business Development Manager with additional tasks as required Occasionally deputise for the Customer Service Manager Requirements Proven experience in a customer service role Strong experience handling customer enquiries via phone and email Excellent written and verbal communication skills, with the ability to convey information clearly Adaptable and able to respond to a variety of customer needs in a changing business environment Strong teamwork skills, with the ability to also work independently Proficient in Microsoft Office (Excel, Word, Outlook) Ability to work under pressure and effectively prioritise workload About You You are passionate about delivering excellent customer service and take pride in going the extra mile. You are organised, adaptable, and confident communicating with customers and colleagues alike. A positive, team-oriented approach is essential, along with the ability to remain calm and focused in a busy environment. Brook Street NMR is acting as an Employment Business in relation to this vacancy.
Apr 23, 2026
Seasonal
Temporary Senior Customer Service Executive Temporary on going Monday to Friday 14.50 per hour My client is seeking a proactive and experienced Senior Customer Service Executive to join our team on a temporary basis. Reporting directly to the Customer Service Manager, this role is key to maintaining the exceptional service standards we are proud to deliver to our customers. This is a fast-paced, customer-focused position, ideal for someone who thrives on delivering outstanding support and enjoys working in a dynamic operational environment. Key Responsibilities Deliver excellent customer satisfaction through professional and responsive support Manage incoming customer enquiries via phone and email, ensuring timely and effective responses Process customer orders accurately and efficiently Develop a strong understanding of our products and services Record non-conformities and produce system reports Communicate and coordinate effectively with colleagues across the business Support the Customer Service Manager and Business Development Manager with additional tasks as required Occasionally deputise for the Customer Service Manager Requirements Proven experience in a customer service role Strong experience handling customer enquiries via phone and email Excellent written and verbal communication skills, with the ability to convey information clearly Adaptable and able to respond to a variety of customer needs in a changing business environment Strong teamwork skills, with the ability to also work independently Proficient in Microsoft Office (Excel, Word, Outlook) Ability to work under pressure and effectively prioritise workload About You You are passionate about delivering excellent customer service and take pride in going the extra mile. You are organised, adaptable, and confident communicating with customers and colleagues alike. A positive, team-oriented approach is essential, along with the ability to remain calm and focused in a busy environment. Brook Street NMR is acting as an Employment Business in relation to this vacancy.
Group Director - Homes and Communities Location: Home based positions with expectations to travel across the UK Salary : £120,000 per annum Vacancy Type: Full Time As Group Director of Homes and Communities , you'll shape how homes are managed and how communities across their portfolio grow, connect, and flourish. Reporting directly to the Chief Operating Officer, you'll be a key member of the Senior Leadership Team, setting strategy, driving performance, and championing outstanding customer experience at every level. What you'll do: You'll lead the strategic and operational delivery of housing management, neighbourhood services, tenancy sustainment, community engagement, rent and service charges, and commercial services. You'll ensure services are compliant, customer focused, and continuously improving - while keeping customers at the heart of every decision. You'll also: Lead large, multi disciplinary teams and develop a high performance culture Drive innovation and transformation across homes and communities Champion safeguarding, domestic abuse and independent living services Build strong partnerships with local authorities, health, and community stakeholders Represent the organisation at board level and externally Play a pivotal role in corporate strategy, budget planning, and long term transformation Who they're looking for: You'll be a confident, values led senior leader with deep experience in housing or community focused services. You'll bring strategic clarity, operational grip, and the credibility to influence at board and system level. You'll likely have: Proven senior leadership experience in housing, communities or a related sector Strong knowledge of housing legislation and regulatory standards Experience leading complex services at scale A collaborative approach and excellent stakeholder engagement skills A genuine commitment to equality, diversity and inclusion A professional housing qualification (e.g. CIH) or equivalent experience This is an opportunity to shape services that genuinely change lives - combining commercial insight with social purpose, and strategic leadership with hands on impact. If you want a role where your decisions matter, your leadership is visible, and your work leaves a lasting legacy on communities - this is it. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply
Apr 23, 2026
Full time
Group Director - Homes and Communities Location: Home based positions with expectations to travel across the UK Salary : £120,000 per annum Vacancy Type: Full Time As Group Director of Homes and Communities , you'll shape how homes are managed and how communities across their portfolio grow, connect, and flourish. Reporting directly to the Chief Operating Officer, you'll be a key member of the Senior Leadership Team, setting strategy, driving performance, and championing outstanding customer experience at every level. What you'll do: You'll lead the strategic and operational delivery of housing management, neighbourhood services, tenancy sustainment, community engagement, rent and service charges, and commercial services. You'll ensure services are compliant, customer focused, and continuously improving - while keeping customers at the heart of every decision. You'll also: Lead large, multi disciplinary teams and develop a high performance culture Drive innovation and transformation across homes and communities Champion safeguarding, domestic abuse and independent living services Build strong partnerships with local authorities, health, and community stakeholders Represent the organisation at board level and externally Play a pivotal role in corporate strategy, budget planning, and long term transformation Who they're looking for: You'll be a confident, values led senior leader with deep experience in housing or community focused services. You'll bring strategic clarity, operational grip, and the credibility to influence at board and system level. You'll likely have: Proven senior leadership experience in housing, communities or a related sector Strong knowledge of housing legislation and regulatory standards Experience leading complex services at scale A collaborative approach and excellent stakeholder engagement skills A genuine commitment to equality, diversity and inclusion A professional housing qualification (e.g. CIH) or equivalent experience This is an opportunity to shape services that genuinely change lives - combining commercial insight with social purpose, and strategic leadership with hands on impact. If you want a role where your decisions matter, your leadership is visible, and your work leaves a lasting legacy on communities - this is it. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply
Site Manager Annual salary: up to £40,914.88 Location: Hastings Contract Type: Full-Time, Permanent Salary: £40,914.88 per annum + company van or car allowance Benefits: 25 days annual leave, staff rewards, volunteering leave, family-friendly policies MPS has been looking after residents' homes for over 25 years. As part of the Mears Group, we focus on estate management and property maintenance, delivering tailored solutions that support people and communities. We provide a wide range of services; including responsive repairs, planned works, and cyclical maintenance to over 100 local authorities and housing providers across the UK. One of our key partners is Orbit, a major housing provider in the Midlands, East Anglia, and the South East, managing over 45,000 homes. Together, MPS and Orbit ensure residents receive timely, high quality repairs and maintenance, with a strong emphasis on customer care, safety, and long term value. About the Role We're looking for a proactive and detail focused Planned works Site Manager to lead the delivery of our planned works programme within the social housing sector. You'll be responsible for managing planned works across housing properties, ensuring that all projects are delivered safely, on schedule, and to a consistently high standard. In this role, you will oversee day to day site operations, monitor progress, coordinate subcontractors, and ensure full compliance with health and safety requirements and building regulations. You'll work closely with local teams and stakeholders to deliver excellent service to residents while driving quality and efficiency across all site activities. Role Responsibilities Lead the day to day operational delivery of planned works contracts Manage site teams and subcontractors to ensure works are delivered efficiently and to programme Oversee progress through regular site inspections, ensuring all works meet required quality standards Take responsibility for internal and external works including insulation, windows, doors, heating, and roofing Verify workmanship against building regulations, technical specifications, and project requirements Ensure scaffolding and all working at height activities are planned, monitored, and carried out safely Provide clear and consistent updates to your line manager on site progress, risks, and emerging issues Maintain accurate records, site documentation, and change logs in line with company procedures Ensure subcontractor compliance with Health & Safety regulations, CDM requirements, and Mears policies Liaise with residents professionally to minimise disruption and deliver excellent customer service Champion a safe working environment, carrying out regular checks and reporting any hazards or incidents Drive continuous improvement, sharing learnings and supporting the development of the wider team Role Criteria SMSTS certification Asbestos Awareness certification and ability to manage asbestos related risks on site Proven experience managing working at height activities and ensuring scaffold safety and compliance CITB certificate - this would need to be described as a Temporary works coordinator CITB certificate. Demonstrable ability to lead on health & safety management, including monitoring, reporting, and enforcing site compliance Experience delivering planned maintenance within social housing environments Sound technical understanding of internal and external refurbishment works (insulation, roofing, windows, heating, etc.) Excellent interpersonal and communication skills for managing teams, subcontractors, and residents Ability to lead, mentor, and develop site operatives and trades Strong problem solving capability with a proactive, results driven approach Exceptional planning, coordination, and organisational skills to manage multiple workstreams Confident IT literacy with the ability to maintain accurate records, reports, and site documentation Full UK driving licence NVQ Level 6 in site management (preferable) Benefits we can offer you 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Van, Fuel Card / Car allowance and Uniform All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Apr 23, 2026
Full time
Site Manager Annual salary: up to £40,914.88 Location: Hastings Contract Type: Full-Time, Permanent Salary: £40,914.88 per annum + company van or car allowance Benefits: 25 days annual leave, staff rewards, volunteering leave, family-friendly policies MPS has been looking after residents' homes for over 25 years. As part of the Mears Group, we focus on estate management and property maintenance, delivering tailored solutions that support people and communities. We provide a wide range of services; including responsive repairs, planned works, and cyclical maintenance to over 100 local authorities and housing providers across the UK. One of our key partners is Orbit, a major housing provider in the Midlands, East Anglia, and the South East, managing over 45,000 homes. Together, MPS and Orbit ensure residents receive timely, high quality repairs and maintenance, with a strong emphasis on customer care, safety, and long term value. About the Role We're looking for a proactive and detail focused Planned works Site Manager to lead the delivery of our planned works programme within the social housing sector. You'll be responsible for managing planned works across housing properties, ensuring that all projects are delivered safely, on schedule, and to a consistently high standard. In this role, you will oversee day to day site operations, monitor progress, coordinate subcontractors, and ensure full compliance with health and safety requirements and building regulations. You'll work closely with local teams and stakeholders to deliver excellent service to residents while driving quality and efficiency across all site activities. Role Responsibilities Lead the day to day operational delivery of planned works contracts Manage site teams and subcontractors to ensure works are delivered efficiently and to programme Oversee progress through regular site inspections, ensuring all works meet required quality standards Take responsibility for internal and external works including insulation, windows, doors, heating, and roofing Verify workmanship against building regulations, technical specifications, and project requirements Ensure scaffolding and all working at height activities are planned, monitored, and carried out safely Provide clear and consistent updates to your line manager on site progress, risks, and emerging issues Maintain accurate records, site documentation, and change logs in line with company procedures Ensure subcontractor compliance with Health & Safety regulations, CDM requirements, and Mears policies Liaise with residents professionally to minimise disruption and deliver excellent customer service Champion a safe working environment, carrying out regular checks and reporting any hazards or incidents Drive continuous improvement, sharing learnings and supporting the development of the wider team Role Criteria SMSTS certification Asbestos Awareness certification and ability to manage asbestos related risks on site Proven experience managing working at height activities and ensuring scaffold safety and compliance CITB certificate - this would need to be described as a Temporary works coordinator CITB certificate. Demonstrable ability to lead on health & safety management, including monitoring, reporting, and enforcing site compliance Experience delivering planned maintenance within social housing environments Sound technical understanding of internal and external refurbishment works (insulation, roofing, windows, heating, etc.) Excellent interpersonal and communication skills for managing teams, subcontractors, and residents Ability to lead, mentor, and develop site operatives and trades Strong problem solving capability with a proactive, results driven approach Exceptional planning, coordination, and organisational skills to manage multiple workstreams Confident IT literacy with the ability to maintain accurate records, reports, and site documentation Full UK driving licence NVQ Level 6 in site management (preferable) Benefits we can offer you 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Van, Fuel Card / Car allowance and Uniform All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Closing date: 24-04-2026 Funeral Director £33,189 per annum (£17.02 per hour) including London Allowance plus benefits Full/Part time 37.5 hours per week, Mon-Fri core hours between 8am-8pm plus standby - as part of this role, you'll also be part of the on call rota - Standby on call, rotational basis 1 in 8 weeks London, E12 5DA - expected to cover all areas under Manor Park A and B No experience needed. Please note all positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties - the amount of contact will differ dependant on role applied for. Typical duties include but are not limited to preparation, transportation, and personal care of the deceased to be carried out with professionalism, dignity, respect and adherence to health and safety standards. Please carefully consider your comfort levels with these responsibilities before applying. We're looking for an empathetic and commercially minded person to join the Co-op Funeralcare team. You don't need industry experience. If you have great people skills, and a real commercial focus, you could be perfect for this role. At Co-op Funeralcare, we provide a caring and compassionate service when families need it most. As a funeral director, you'll be right at the heart of that service. You'll balance your time between managerial and business tasks, and building strong, trusting relationships with clients. At the Co-op, you'll be part of something meaningful. Join us today. What you'll do • make sure client needs, service levels and KPIs are met • be clients' main point of contact; supporting and guiding with the help of the wider team • support funerals - conducting the ceremony, leading the team and carrying the deceased when necessary • make sure all regulated work, including funeral planning appointments, is referred to a 'certified colleague' • build and maintain relationships with the team, clients and the community This role would suit people who have • a commercial mind-set and experience in a managerial role • a true customer focus and a real passion for delivering a great service • the ability to capture intricate detail and make sure it is reflected in the service we deliver • compassion, understanding and empathy, and the ability to keep a cool head under pressure • a UK manual driving licence Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: • 30% off Co-op branded products in our food stores all year-round • 10% off other brands in our food stores all year-round • discounts on other Co-op products and services • 23 days holidays (pro rata, rising with service) • a pension with up to 10% employer contributions • access to our Employee Assistance Programme which offers confidential advice and support on anything you're struggling with, 24 hours a day • access to virtual GP and free eye tests • endless career development opportunities including apprenticeships • friendly, supportive team and the knowledge that you make a huge difference to your community • access to Stream - a money management app that gives you access to a percentage of your pay as you earn it Building an inclusive work environment We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at Your Co-op Application Journey and our inclusion commitments at Diversity and inclusion at Co-op As part of your application you'll need to complete an online assessment. It will take you around 20 minutes to complete this test. If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We'll also check your social media activity on platforms like Facebook, Twitter and Instagram. Any offer of employment made will be conditional upon the completion of pre-employment screening checks.
Apr 23, 2026
Full time
Closing date: 24-04-2026 Funeral Director £33,189 per annum (£17.02 per hour) including London Allowance plus benefits Full/Part time 37.5 hours per week, Mon-Fri core hours between 8am-8pm plus standby - as part of this role, you'll also be part of the on call rota - Standby on call, rotational basis 1 in 8 weeks London, E12 5DA - expected to cover all areas under Manor Park A and B No experience needed. Please note all positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties - the amount of contact will differ dependant on role applied for. Typical duties include but are not limited to preparation, transportation, and personal care of the deceased to be carried out with professionalism, dignity, respect and adherence to health and safety standards. Please carefully consider your comfort levels with these responsibilities before applying. We're looking for an empathetic and commercially minded person to join the Co-op Funeralcare team. You don't need industry experience. If you have great people skills, and a real commercial focus, you could be perfect for this role. At Co-op Funeralcare, we provide a caring and compassionate service when families need it most. As a funeral director, you'll be right at the heart of that service. You'll balance your time between managerial and business tasks, and building strong, trusting relationships with clients. At the Co-op, you'll be part of something meaningful. Join us today. What you'll do • make sure client needs, service levels and KPIs are met • be clients' main point of contact; supporting and guiding with the help of the wider team • support funerals - conducting the ceremony, leading the team and carrying the deceased when necessary • make sure all regulated work, including funeral planning appointments, is referred to a 'certified colleague' • build and maintain relationships with the team, clients and the community This role would suit people who have • a commercial mind-set and experience in a managerial role • a true customer focus and a real passion for delivering a great service • the ability to capture intricate detail and make sure it is reflected in the service we deliver • compassion, understanding and empathy, and the ability to keep a cool head under pressure • a UK manual driving licence Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: • 30% off Co-op branded products in our food stores all year-round • 10% off other brands in our food stores all year-round • discounts on other Co-op products and services • 23 days holidays (pro rata, rising with service) • a pension with up to 10% employer contributions • access to our Employee Assistance Programme which offers confidential advice and support on anything you're struggling with, 24 hours a day • access to virtual GP and free eye tests • endless career development opportunities including apprenticeships • friendly, supportive team and the knowledge that you make a huge difference to your community • access to Stream - a money management app that gives you access to a percentage of your pay as you earn it Building an inclusive work environment We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at Your Co-op Application Journey and our inclusion commitments at Diversity and inclusion at Co-op As part of your application you'll need to complete an online assessment. It will take you around 20 minutes to complete this test. If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We'll also check your social media activity on platforms like Facebook, Twitter and Instagram. Any offer of employment made will be conditional upon the completion of pre-employment screening checks.
Client Support Consultant / Customer Service Executive Professional Services Salary: £27,500 £32,500 + OTE Location: Hybrid we ask for a minimum of 3 days in our Bristol office Hours: 37.5 per week, Monday Friday Start Date: Flexible Do you have experience in probate sales with a passion for delivering a positive customer experience Are you proactive in your approach to work with a desire to achieve your goals If so, then Kings Court Trust may have a great opportunity for you! We are looking for a Client Support Consultant to join our sales team. About Us At Kings Court Trust, we understand that dealing with a loved one s estate can be overwhelming and emotionally taxing. Our mission is to ease this burden by providing a supportive, seamless experience from start to finish. As probate experts, we offer compassionate solutions to the complexities of bereavement, allowing families to focus on honouring their loved one s memory. What You ll Be Doing As a Client Support Consultant, you will be the first person a client speaks to. You will engage in an empathetic and personal way to support clients through their probate query and identify opportunities to quote for Kings Court Trust services. A strong customer service, yet sales focused approach you will work with the client and wider probate team to ensure a smooth and seamless client journey from sales to operations. This is a great opportunity for anyone with customer service and/or sales experience. We can offer you excellent training and support to develop your career here at Kings Court Trust. Duties Include: Manage inbound leads and enquiries from clients. Provide initial probate information and guidance to help clients understand the probate process. Take responsibility for clients after contract signature to ensure a smooth and efficient handover to service delivery. Provide excellent end-to-end customer service through a consultative sales approach. Meeting and exceed sales and performance targets. Identifying opportunities to upsell/cross-sell services. Meet and exceed sales and performance targets. The Ideal Candidate We understand you may not have all of the skills or experience below, and we will encourage you to apply if you have some of the below: Effective communication skills. A minimum of one years experience in a professional services sales or customer service-based role. Previous experience in a guided but unscripted environment. Experience with inbound / outbound calls. Lead management. Demonstrable client service and administration skills. What We Can Offer You: 25 days plus bank holidays, increasing annually to 30. Long service leave reward. Health Cash Plan Cash back for Dental, optical, and other treatments. Employee discounts across a range of high street products. Variety of salary sacrifice benefits such as tech vouchers, dental and holiday buy. Income protection insurance. Life assurance policy. Enhanced family leave. Cycle to work scheme. Employee Assistance Programme. Flexible working options across most roles. Ready to Apply If Kings Court Trust and if this opportunity excites you and you d like to consider joining us, please apply today with your CV! Equality, Diversity and Inclusion At Kings Court Trust, we re committed to creating a workplace where everyone feels welcome, respected, and able to thrive. We believe in equal opportunities for all and ensure that every hiring decision is based on merit, skills, and experience nothing else. We re proud to foster an inclusive environment where individuality is celebrated and diverse perspectives are valued across everything we do. By applying for this role, you re sharing your information with Kings Court Trust. We take your privacy seriously. To understand how we handle your data, please read our Privacy Policy, available on our website.
Apr 23, 2026
Full time
Client Support Consultant / Customer Service Executive Professional Services Salary: £27,500 £32,500 + OTE Location: Hybrid we ask for a minimum of 3 days in our Bristol office Hours: 37.5 per week, Monday Friday Start Date: Flexible Do you have experience in probate sales with a passion for delivering a positive customer experience Are you proactive in your approach to work with a desire to achieve your goals If so, then Kings Court Trust may have a great opportunity for you! We are looking for a Client Support Consultant to join our sales team. About Us At Kings Court Trust, we understand that dealing with a loved one s estate can be overwhelming and emotionally taxing. Our mission is to ease this burden by providing a supportive, seamless experience from start to finish. As probate experts, we offer compassionate solutions to the complexities of bereavement, allowing families to focus on honouring their loved one s memory. What You ll Be Doing As a Client Support Consultant, you will be the first person a client speaks to. You will engage in an empathetic and personal way to support clients through their probate query and identify opportunities to quote for Kings Court Trust services. A strong customer service, yet sales focused approach you will work with the client and wider probate team to ensure a smooth and seamless client journey from sales to operations. This is a great opportunity for anyone with customer service and/or sales experience. We can offer you excellent training and support to develop your career here at Kings Court Trust. Duties Include: Manage inbound leads and enquiries from clients. Provide initial probate information and guidance to help clients understand the probate process. Take responsibility for clients after contract signature to ensure a smooth and efficient handover to service delivery. Provide excellent end-to-end customer service through a consultative sales approach. Meeting and exceed sales and performance targets. Identifying opportunities to upsell/cross-sell services. Meet and exceed sales and performance targets. The Ideal Candidate We understand you may not have all of the skills or experience below, and we will encourage you to apply if you have some of the below: Effective communication skills. A minimum of one years experience in a professional services sales or customer service-based role. Previous experience in a guided but unscripted environment. Experience with inbound / outbound calls. Lead management. Demonstrable client service and administration skills. What We Can Offer You: 25 days plus bank holidays, increasing annually to 30. Long service leave reward. Health Cash Plan Cash back for Dental, optical, and other treatments. Employee discounts across a range of high street products. Variety of salary sacrifice benefits such as tech vouchers, dental and holiday buy. Income protection insurance. Life assurance policy. Enhanced family leave. Cycle to work scheme. Employee Assistance Programme. Flexible working options across most roles. Ready to Apply If Kings Court Trust and if this opportunity excites you and you d like to consider joining us, please apply today with your CV! Equality, Diversity and Inclusion At Kings Court Trust, we re committed to creating a workplace where everyone feels welcome, respected, and able to thrive. We believe in equal opportunities for all and ensure that every hiring decision is based on merit, skills, and experience nothing else. We re proud to foster an inclusive environment where individuality is celebrated and diverse perspectives are valued across everything we do. By applying for this role, you re sharing your information with Kings Court Trust. We take your privacy seriously. To understand how we handle your data, please read our Privacy Policy, available on our website.
Lead Data Scientist (SC Cleared) Location: Remote-working - Occasional visits to London office Rate: £650.00pd (Inside IR35) Security Clearance: SC Cleared (or eligibility to obtain SC clearance) Our central government customer is looking for an exceptional Lead Data Scientist to guide data-driven initiatives and deliver impactful solutions to complex challenges. You will lead a team of talented professionals, collaborate with cross-functional stakeholders, and use advanced analytics to shape policies and improve public services. Your expertise will drive the integration of cutting-edge technologies, ensuring innovation at the forefront of government strategies. Key Responsibilities Provide technical leadership and mentoring to a team of data scientists and analysts. Define and implement data science strategies aligned with organizational objectives. Lead the development of machine learning models and advanced statistical techniques to support policy-making and operational efficiency. Collaborate with senior stakeholders to understand their goals and translate them into actionable data projects. Oversee the design, deployment, and management of data pipelines and big data platforms. Develop data governance frameworks, ensuring ethical and secure handling of sensitive information. Identify emerging technologies and methodologies to enhance the organization's data science capabilities. Present key findings and recommendations through concise, impactful reports and visualizations for executive-level decision-makers. Required Skills Extensive experience as a Data Scientist, with a proven track record in leadership roles. Proficiency in programming languages such as Python, R, or SQL, and familiarity with data science libraries and frameworks. Strong expertise in statistical modelling, predictive analytics, and machine learning. In-depth understanding of data architecture and big data technologies (eg, Hadoop, Spark, AWS). Exceptional problem-solving skills and ability to think strategically. Outstanding communication abilities to convey technical concepts to non-technical stakeholders. Experience in managing cross-departmental or large-scale projects. If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
Apr 23, 2026
Contractor
Lead Data Scientist (SC Cleared) Location: Remote-working - Occasional visits to London office Rate: £650.00pd (Inside IR35) Security Clearance: SC Cleared (or eligibility to obtain SC clearance) Our central government customer is looking for an exceptional Lead Data Scientist to guide data-driven initiatives and deliver impactful solutions to complex challenges. You will lead a team of talented professionals, collaborate with cross-functional stakeholders, and use advanced analytics to shape policies and improve public services. Your expertise will drive the integration of cutting-edge technologies, ensuring innovation at the forefront of government strategies. Key Responsibilities Provide technical leadership and mentoring to a team of data scientists and analysts. Define and implement data science strategies aligned with organizational objectives. Lead the development of machine learning models and advanced statistical techniques to support policy-making and operational efficiency. Collaborate with senior stakeholders to understand their goals and translate them into actionable data projects. Oversee the design, deployment, and management of data pipelines and big data platforms. Develop data governance frameworks, ensuring ethical and secure handling of sensitive information. Identify emerging technologies and methodologies to enhance the organization's data science capabilities. Present key findings and recommendations through concise, impactful reports and visualizations for executive-level decision-makers. Required Skills Extensive experience as a Data Scientist, with a proven track record in leadership roles. Proficiency in programming languages such as Python, R, or SQL, and familiarity with data science libraries and frameworks. Strong expertise in statistical modelling, predictive analytics, and machine learning. In-depth understanding of data architecture and big data technologies (eg, Hadoop, Spark, AWS). Exceptional problem-solving skills and ability to think strategically. Outstanding communication abilities to convey technical concepts to non-technical stakeholders. Experience in managing cross-departmental or large-scale projects. If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
Lead Technical Services Division: Service Delivery & Security Reports to: Director Infrastructure Services Direct Reports: 6 What you become a part of As Lead Technical Services, you will play a critical leadership role within BPT (our internal IT function), providing both disciplinary and technical direction for our global Technical Services landscape. You will oversee SAP platforms, database services, batch management, integration services, and vendor supported capabilities that underpin operational excellence across CCEP. You will collaborate closely with peers across BPT towers, operational teams, and global stakeholders to ensure that Technical Services remain stable, secure, and high performing. This role directly supports the reliability of our core enterprise systems and the seamless integration between SAP and connected applications ensuring continuity for CCEP's global operations. What you will do Service Leadership & Delivery Ensure stable, efficient and effective global service delivery operations across all BPT Technical Services, technologies, and platforms. Manage all activities required to achieve agreed service levels and operational outcomes. Oversee SAP Basis operations, ensuring high availability, reliable maintenance, proactive monitoring and continuous enhancement of SAP systems. Lead database services covering performance, stability, administration, and infrastructure alignment for SAP and related environments. Manage batch management services including monitoring, maintenance, job scheduling and execution. Lead integration services across multiple platforms (e.g., SAP PO, WebMethods, SAP CPI, SAP CI DS, SAP SLT, Azure Integration Services, MuleSoft), ensuring timely monitoring, alerting, maintenance, enhancements and issue resolution. Maintain continuous collaboration with other BPT teams and related stakeholders across CCEP globally. Ensure timely resolution and communication of operational disruptions related to SAP systems, databases, batch services, and integration platforms. Continuous Improvement & Governance Drive ongoing improvement across cost efficiency, service quality, stability, and delivery timelines. Work with governance boards (e.g., Change Advisory Board) to ensure controlled, compliant and risk aware service delivery. Define and implement procedures for monitoring, controlling and analysing service performance against SLAs and service requirements. Use relevant monitoring and alerting tools (e.g., AppDynamics) to maintain visibility of system health and performance. Develop, implement, and maintain resilient service continuity and information security procedures. Vendor & Budget Management Select and manage external service providers, working closely with Procurement and other IT towers. Implement operational vendor management procedures to ensure optimal delivery and commercially sound outcomes. Plan, manage and report on the functional budget, ensuring alignment with business priorities. People Leadership & Capability Development Lead the continuous professional and technical development of team members. Foster collaboration, regular knowledge exchange and the ongoing enhancement of skills and capabilities within the unit. Build and sustain a high performing team culture across geographically diverse locations. What we expect from you Qualifications Degree in business administration, information management or a comparable field. Advanced training in IT Service Management (e.g., ITIL), SAP or related areas is desirable. Strong economic and commercial literacy. Experience Minimum 8 years' experience in SAP Basis Administration or comparable roles. Experience leading and developing large scale, internationally distributed teams. Strong background in IT service operations with deep expertise in SAP Basis processes, SAP technologies, and integration solutions/architectures. Understanding and/or experience of integration technologies including Web Services, EDI, and APIs. Experience managing large scale projects in global environments. Knowledge of sourcing strategies, provider selection, and vendor management. Experience across key areas such as: IT Service Management Infrastructure Services ITIL processes (Incident, Request, Change, Configuration) DevOps management SAP R/3, SAP HANA, SAP BTP support Integration technologies and platforms Knowledge of bottling specific business processes and on site operations. Experience with budget planning (ABP) and delivery of programmes on time, in budget and to required quality. Strong written and verbal communication skills, including the ability to present effectively at all management levels. Demonstrated creativity in solution finding and implementation. Technical Skills Strong knowledge and experience of SAP Basis and CCEP SAP platforms (SAP R/3, SAP HANA, SAP DB2, Redwood). Deep understanding of CCEP's enterprise architecture, particularly SAP and Integration domains. We are Coca-Cola Europacific Partners (CCEP) - a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world's most loved drinks. We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day. From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognise we've got some way to go, but we'll get there with the support of our people. It's them who drive our future growth. To find out more about what it's like to work at and our culture we would welcome you to speak to one of our employees on our live chat platform, just click here to speak to an insider We recognise some people prefer not to participate in alcohol related sales, interactions, or promotions. If that's true for you - please raise this with your talent acquisition contact who will advise you on whether this role includes activities related to our alcohol portfolio.
Apr 23, 2026
Full time
Lead Technical Services Division: Service Delivery & Security Reports to: Director Infrastructure Services Direct Reports: 6 What you become a part of As Lead Technical Services, you will play a critical leadership role within BPT (our internal IT function), providing both disciplinary and technical direction for our global Technical Services landscape. You will oversee SAP platforms, database services, batch management, integration services, and vendor supported capabilities that underpin operational excellence across CCEP. You will collaborate closely with peers across BPT towers, operational teams, and global stakeholders to ensure that Technical Services remain stable, secure, and high performing. This role directly supports the reliability of our core enterprise systems and the seamless integration between SAP and connected applications ensuring continuity for CCEP's global operations. What you will do Service Leadership & Delivery Ensure stable, efficient and effective global service delivery operations across all BPT Technical Services, technologies, and platforms. Manage all activities required to achieve agreed service levels and operational outcomes. Oversee SAP Basis operations, ensuring high availability, reliable maintenance, proactive monitoring and continuous enhancement of SAP systems. Lead database services covering performance, stability, administration, and infrastructure alignment for SAP and related environments. Manage batch management services including monitoring, maintenance, job scheduling and execution. Lead integration services across multiple platforms (e.g., SAP PO, WebMethods, SAP CPI, SAP CI DS, SAP SLT, Azure Integration Services, MuleSoft), ensuring timely monitoring, alerting, maintenance, enhancements and issue resolution. Maintain continuous collaboration with other BPT teams and related stakeholders across CCEP globally. Ensure timely resolution and communication of operational disruptions related to SAP systems, databases, batch services, and integration platforms. Continuous Improvement & Governance Drive ongoing improvement across cost efficiency, service quality, stability, and delivery timelines. Work with governance boards (e.g., Change Advisory Board) to ensure controlled, compliant and risk aware service delivery. Define and implement procedures for monitoring, controlling and analysing service performance against SLAs and service requirements. Use relevant monitoring and alerting tools (e.g., AppDynamics) to maintain visibility of system health and performance. Develop, implement, and maintain resilient service continuity and information security procedures. Vendor & Budget Management Select and manage external service providers, working closely with Procurement and other IT towers. Implement operational vendor management procedures to ensure optimal delivery and commercially sound outcomes. Plan, manage and report on the functional budget, ensuring alignment with business priorities. People Leadership & Capability Development Lead the continuous professional and technical development of team members. Foster collaboration, regular knowledge exchange and the ongoing enhancement of skills and capabilities within the unit. Build and sustain a high performing team culture across geographically diverse locations. What we expect from you Qualifications Degree in business administration, information management or a comparable field. Advanced training in IT Service Management (e.g., ITIL), SAP or related areas is desirable. Strong economic and commercial literacy. Experience Minimum 8 years' experience in SAP Basis Administration or comparable roles. Experience leading and developing large scale, internationally distributed teams. Strong background in IT service operations with deep expertise in SAP Basis processes, SAP technologies, and integration solutions/architectures. Understanding and/or experience of integration technologies including Web Services, EDI, and APIs. Experience managing large scale projects in global environments. Knowledge of sourcing strategies, provider selection, and vendor management. Experience across key areas such as: IT Service Management Infrastructure Services ITIL processes (Incident, Request, Change, Configuration) DevOps management SAP R/3, SAP HANA, SAP BTP support Integration technologies and platforms Knowledge of bottling specific business processes and on site operations. Experience with budget planning (ABP) and delivery of programmes on time, in budget and to required quality. Strong written and verbal communication skills, including the ability to present effectively at all management levels. Demonstrated creativity in solution finding and implementation. Technical Skills Strong knowledge and experience of SAP Basis and CCEP SAP platforms (SAP R/3, SAP HANA, SAP DB2, Redwood). Deep understanding of CCEP's enterprise architecture, particularly SAP and Integration domains. We are Coca-Cola Europacific Partners (CCEP) - a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world's most loved drinks. We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day. From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognise we've got some way to go, but we'll get there with the support of our people. It's them who drive our future growth. To find out more about what it's like to work at and our culture we would welcome you to speak to one of our employees on our live chat platform, just click here to speak to an insider We recognise some people prefer not to participate in alcohol related sales, interactions, or promotions. If that's true for you - please raise this with your talent acquisition contact who will advise you on whether this role includes activities related to our alcohol portfolio.
Aircraft Maintenance Manager - Part - 145 MRO An exceptional opportunity for a highly motivated, career focused professional, seeking a senior role in a challenging, fast-paced and growing business. As the Accountable Manager on site, you will lead the operational team to deliver safe, efficient, and cost-focused aircraft MRO services to the company's airline customers and lessors click apply for full job details
Apr 23, 2026
Full time
Aircraft Maintenance Manager - Part - 145 MRO An exceptional opportunity for a highly motivated, career focused professional, seeking a senior role in a challenging, fast-paced and growing business. As the Accountable Manager on site, you will lead the operational team to deliver safe, efficient, and cost-focused aircraft MRO services to the company's airline customers and lessors click apply for full job details
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Apr 23, 2026
Full time
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
A client of mine who is a leading Housing Association is looking to recruit a Building Safety Manager on a full time permanent basis. Travel across the Regions of, Hampshire, Wiltshire, Somerset, Devon, & Cornwall with 2 x visits to Londer per month with be a requirement for this position, therefore access to own vehicle and driving licence are essential. The Building Safety Team will be the first point of contact for all fire and structural safety enquiries. The Building Safety Manager should influence at senior levels and give expert advice to all levels within the business. Management of building safety controls, processes, and procedures are the responsibility of many different stakeholders within the business. The Building Safety Manager is key in ensuring responsibilities in relation to our higher-risk buildings (HRBs) are effectively coordinated and carried out and evidenced through the building safety cases. Ensure that all HRBs are managed and maintained in accordance with our building safety management system. In addition you will be supporting in developing a culture of high performance, strong engagement and commitment to building and customer safety. Lead a team of a Building Safety Team Leader and an Officer, responsible for daily oversight of the HRBs, reporting on compliance and providing advice and guidance to colleagues and residents on building safety matters. Key Accountabilities Support duty holder in respect of fire and building safety to ensure that we meet our current and anticipated regulatory obligations (including monitoring the regulatory environment and learning from best practice). Ensure that all identified HRBs are managed and maintained in accordance with the requirements of the Building Safety Act. Liaise with external agencies and other housing providers to keep abreast of good practice. Represent the organisation with external partners and stakeholders including Local Authorities, HSE, MHCLG, Fire and Rescue Authorities etc. Develop strong and effective relationships and promote building safety within the Group to ensure that all our activities contribute to improved resident safety. Support the Growth and Assurance Directorate with relevant information required by the Regulator (i.e. supply key building information, update the safety case, provide information to support the application for BAC). Oversee the management of the Mandatory Occurrence Reporting System and the management of customer building safety related complaints in HRBs. Ensure the Director of Health, Safety and Property Compliance is made fully aware of any potential Mandatory Occurrences. Develop and deliver a robust and risk-based approach to building safety which is proportionate and offers best value. Document Building Safety Management System and undertake regular reviews. Compile BSCs for all HRBs including the documentation of building specific safety management systems and risk assessments. Act as the main point of contact for colleagues, customers and stakeholders on matters of fire and building safety in relation to HRBs. Act as joint contact alongside the Head of Fire Safety to Primary Authority Partner - London Fire Brigade (LFB). Develop plans with operational teams for the delivery of fire and building safety work on HRBs including any further investigations or interim measures as required. Develop procedures for the management of relationships with third party Accountable Persons and the monitoring of their building safety and compliance obligations. Be involved in the development of the design guide/employer's requirements/fire strategies for new higher-risk developments. Play a leading role in ensuring the delivery of resident engagement strategies for HRBs. Work with Development and Asset Management colleagues to establish processes and procedures to manage the digital record from handover, throughout occupation phase, and develop and maintain the golden thread of information. Review and sign off all relevant handover information prior to occupation. Work with Asset Management, Service Delivery and Development teams to develop change control processes and gateway approval points for HRBs. Assist in the preparation and presentation of accurate management information and reports for Boards, the Executive and other external stakeholders as required. Take responsibility for own personal development, updating knowledge of changes in legislation, best practice and other developments relevant to the post holder's service and which affect the wider business. Undertake such other duties and responsibilities as may be specified and that are commensurate with the level of the job. Support and deputise for the Head of Property Compliance, when necessary. Experience and Qualifications Educated to degree level or equivalent and\or suitable experience in a related technical role. Specifically technical knowledge of: Building Design & Construction Life Safety, Protection, Fire and Behaviour Compartmentation Fire Strategies Building Fabric & Systems Interaction of System and Components Educated to at least level 4 in a fire safety management or asset compliance discipline. (e.g., hold an advanced fire management diploma or equivalent, NEBOSH Fire certificate or equivalent). Evidence of specialist training and experience, membership of a professional body, or certification by a third-party certification body. Experience of working with multiple stakeholders in a building safety capacity to achieve common goals. Experience of analysing complex and difficult situations and recommending appropriate practical and responsive solutions. Extensive knowledge of statutory and regulatory requirements for building services and safety, particularly in HRBs. Excellent written and verbal communication skills with a particular strength for influencing, negotiating and consultation. Strong customer focus and experience of managing relationships with customers and both internal and external stakeholders. Interpersonal, communication and leadership skills with the ability to motivate and develop the team and individuals. Ability to read and disseminate technical, performance data, and indicators; and translate technical information for a non-technical audience. Good understanding of Health and Safety legislation and issues affecting the delivery of construction works and a safe building environment. Experience of using digital solutions/software to monitor and evidence performance. Hold a full valid driving licence and able to travel locally, regionally and nationally, including some nights away from home. stride is acting as an Employment Agency in relation to this vacancy.
Apr 23, 2026
Full time
A client of mine who is a leading Housing Association is looking to recruit a Building Safety Manager on a full time permanent basis. Travel across the Regions of, Hampshire, Wiltshire, Somerset, Devon, & Cornwall with 2 x visits to Londer per month with be a requirement for this position, therefore access to own vehicle and driving licence are essential. The Building Safety Team will be the first point of contact for all fire and structural safety enquiries. The Building Safety Manager should influence at senior levels and give expert advice to all levels within the business. Management of building safety controls, processes, and procedures are the responsibility of many different stakeholders within the business. The Building Safety Manager is key in ensuring responsibilities in relation to our higher-risk buildings (HRBs) are effectively coordinated and carried out and evidenced through the building safety cases. Ensure that all HRBs are managed and maintained in accordance with our building safety management system. In addition you will be supporting in developing a culture of high performance, strong engagement and commitment to building and customer safety. Lead a team of a Building Safety Team Leader and an Officer, responsible for daily oversight of the HRBs, reporting on compliance and providing advice and guidance to colleagues and residents on building safety matters. Key Accountabilities Support duty holder in respect of fire and building safety to ensure that we meet our current and anticipated regulatory obligations (including monitoring the regulatory environment and learning from best practice). Ensure that all identified HRBs are managed and maintained in accordance with the requirements of the Building Safety Act. Liaise with external agencies and other housing providers to keep abreast of good practice. Represent the organisation with external partners and stakeholders including Local Authorities, HSE, MHCLG, Fire and Rescue Authorities etc. Develop strong and effective relationships and promote building safety within the Group to ensure that all our activities contribute to improved resident safety. Support the Growth and Assurance Directorate with relevant information required by the Regulator (i.e. supply key building information, update the safety case, provide information to support the application for BAC). Oversee the management of the Mandatory Occurrence Reporting System and the management of customer building safety related complaints in HRBs. Ensure the Director of Health, Safety and Property Compliance is made fully aware of any potential Mandatory Occurrences. Develop and deliver a robust and risk-based approach to building safety which is proportionate and offers best value. Document Building Safety Management System and undertake regular reviews. Compile BSCs for all HRBs including the documentation of building specific safety management systems and risk assessments. Act as the main point of contact for colleagues, customers and stakeholders on matters of fire and building safety in relation to HRBs. Act as joint contact alongside the Head of Fire Safety to Primary Authority Partner - London Fire Brigade (LFB). Develop plans with operational teams for the delivery of fire and building safety work on HRBs including any further investigations or interim measures as required. Develop procedures for the management of relationships with third party Accountable Persons and the monitoring of their building safety and compliance obligations. Be involved in the development of the design guide/employer's requirements/fire strategies for new higher-risk developments. Play a leading role in ensuring the delivery of resident engagement strategies for HRBs. Work with Development and Asset Management colleagues to establish processes and procedures to manage the digital record from handover, throughout occupation phase, and develop and maintain the golden thread of information. Review and sign off all relevant handover information prior to occupation. Work with Asset Management, Service Delivery and Development teams to develop change control processes and gateway approval points for HRBs. Assist in the preparation and presentation of accurate management information and reports for Boards, the Executive and other external stakeholders as required. Take responsibility for own personal development, updating knowledge of changes in legislation, best practice and other developments relevant to the post holder's service and which affect the wider business. Undertake such other duties and responsibilities as may be specified and that are commensurate with the level of the job. Support and deputise for the Head of Property Compliance, when necessary. Experience and Qualifications Educated to degree level or equivalent and\or suitable experience in a related technical role. Specifically technical knowledge of: Building Design & Construction Life Safety, Protection, Fire and Behaviour Compartmentation Fire Strategies Building Fabric & Systems Interaction of System and Components Educated to at least level 4 in a fire safety management or asset compliance discipline. (e.g., hold an advanced fire management diploma or equivalent, NEBOSH Fire certificate or equivalent). Evidence of specialist training and experience, membership of a professional body, or certification by a third-party certification body. Experience of working with multiple stakeholders in a building safety capacity to achieve common goals. Experience of analysing complex and difficult situations and recommending appropriate practical and responsive solutions. Extensive knowledge of statutory and regulatory requirements for building services and safety, particularly in HRBs. Excellent written and verbal communication skills with a particular strength for influencing, negotiating and consultation. Strong customer focus and experience of managing relationships with customers and both internal and external stakeholders. Interpersonal, communication and leadership skills with the ability to motivate and develop the team and individuals. Ability to read and disseminate technical, performance data, and indicators; and translate technical information for a non-technical audience. Good understanding of Health and Safety legislation and issues affecting the delivery of construction works and a safe building environment. Experience of using digital solutions/software to monitor and evidence performance. Hold a full valid driving licence and able to travel locally, regionally and nationally, including some nights away from home. stride is acting as an Employment Agency in relation to this vacancy.
Procurement Manager (Sourcing Manager internally) The Opportunity: Procurement Manager An exciting opportunity has arisen for a Procurement Manager to join a thriving organisation within its Indirects team. In this role, you can make a genuine difference, take pride in your work, and be part of a team that is driving the organisation into a new and exciting era. Who are they? The organisation offers solutions to help manage spend effectively and improve performance. It works with both public and private healthcare and non healthcare providers to optimise the use of products and services, identify cost saving opportunities, and deliver best value. DUTIES (included, but not limited to): Category Knowledge Understand, or demonstrate an aptitude to learn, the product categories assigned and how end users interface with the products and services Understand or demonstrate an ability to learn in depth aspects of categories, including: Product comparisons between supplier offerings and the impact on providers in deriving value through procurement opportunities Interpretation and use of market information provided by internal sales, marketing, and global sourcing teams to drive commercial and technical opportunities Future product pipelines and impact on the market Product features and benefits Supplier Knowledge Develop and use supplier knowledge to build strategies, create leverage, mitigate risks, and anticipate market and supplier direction Discuss future product pipelines with suppliers Review current and future opportunities Investigate new supplier entrants to the market Conduct market analysis, including understanding future product pipelines and market impact Understand supplier offerings and unique selling points Sourcing Process Demonstrate a thorough understanding of, and accountability for, the sourcing process for the assigned portfolio, including market research, bid drafting and preparation, RFI, strategy development and validation, SQ, RFP/ITT, bid evaluation, contract negotiations, contract management, and contract launch Undertake pre market assessments of award scenarios and use outputs to inform sourcing strategies for assigned categories Deliver end to end sourcing initiatives in line with organisational sourcing practices Present category strategies and final awards to internal and external stakeholders for review and discussion Supplier and Customer Relationship Management Manage supplier relationships throughout the sourcing process Participate in supplier business reviews and review new products, technologies, and services as they arise in assigned categories Build strong relationships with senior level supplier contacts Identify and establish key customer relationships to support portfolio growth Build and nurture effective customer relationships through frequent interaction and engagement at all levels, including executive level Work collaboratively with suppliers and customers to drive best value Line Management Recognise and support development gaps within the team Create time for effective appraisals and career conversations to ensure team motivation and capability Demonstrate and promote the organisation s values and encourage values led behaviour across the team Meet financial and operational goals within the annual contracting plan KNOWLEDGE, SKILLS & ABILITIES Essential Proven public sector procurement experience delivering complex procurement projects in line with the Public Contract Regulations 2015 (PCR 2015) Knowledge of the Procurement Act 2023 Experience in people management, with the ability to delegate, empower, and develop others A proven track record of delivery against targets Strategic sourcing and category management experience Supplier relationship management experience Effective project management and planning skills for complex procurement projects running concurrently A proactive, analytical, and solutions focused mindset Accomplished user of e procurement systems and Microsoft Word, Excel, PowerPoint, and Outlook Desirable Understanding of EU Directives Understanding of Group Purchasing Organisations Evidence of achievements in savings and/or service improvements Experience of working with large stakeholder groups Membership of, or training towards membership of, the Chartered Institute of Purchasing and Supply (CIPS), and working in accordance with the CIPS Code of Ethics Why work here? You ll be part of a collaborative and mission driven team that values innovation, integrity, and impact. The organisation offers: A supportive and inclusive work environment Opportunities for professional growth and development The chance to make a real difference in public sector procurement Benefits Core benefits include: Pension 25 days annual leave plus Bank Holidays Hybrid working (2 3 days from home per week) Dedicated wellbeing time each month to support personal wellbeing Volunteering leave Employees can also access a range of voluntary benefits available at set times during the year, including: Cycle to work scheme Electric vehicle scheme Private healthcare Gym membership options Technology purchase schemes Private GP consultations The option to purchase up to 10 additional days of annual leave Commercially astute and proactive individuals are encouraged to apply. REF-
Apr 23, 2026
Full time
Procurement Manager (Sourcing Manager internally) The Opportunity: Procurement Manager An exciting opportunity has arisen for a Procurement Manager to join a thriving organisation within its Indirects team. In this role, you can make a genuine difference, take pride in your work, and be part of a team that is driving the organisation into a new and exciting era. Who are they? The organisation offers solutions to help manage spend effectively and improve performance. It works with both public and private healthcare and non healthcare providers to optimise the use of products and services, identify cost saving opportunities, and deliver best value. DUTIES (included, but not limited to): Category Knowledge Understand, or demonstrate an aptitude to learn, the product categories assigned and how end users interface with the products and services Understand or demonstrate an ability to learn in depth aspects of categories, including: Product comparisons between supplier offerings and the impact on providers in deriving value through procurement opportunities Interpretation and use of market information provided by internal sales, marketing, and global sourcing teams to drive commercial and technical opportunities Future product pipelines and impact on the market Product features and benefits Supplier Knowledge Develop and use supplier knowledge to build strategies, create leverage, mitigate risks, and anticipate market and supplier direction Discuss future product pipelines with suppliers Review current and future opportunities Investigate new supplier entrants to the market Conduct market analysis, including understanding future product pipelines and market impact Understand supplier offerings and unique selling points Sourcing Process Demonstrate a thorough understanding of, and accountability for, the sourcing process for the assigned portfolio, including market research, bid drafting and preparation, RFI, strategy development and validation, SQ, RFP/ITT, bid evaluation, contract negotiations, contract management, and contract launch Undertake pre market assessments of award scenarios and use outputs to inform sourcing strategies for assigned categories Deliver end to end sourcing initiatives in line with organisational sourcing practices Present category strategies and final awards to internal and external stakeholders for review and discussion Supplier and Customer Relationship Management Manage supplier relationships throughout the sourcing process Participate in supplier business reviews and review new products, technologies, and services as they arise in assigned categories Build strong relationships with senior level supplier contacts Identify and establish key customer relationships to support portfolio growth Build and nurture effective customer relationships through frequent interaction and engagement at all levels, including executive level Work collaboratively with suppliers and customers to drive best value Line Management Recognise and support development gaps within the team Create time for effective appraisals and career conversations to ensure team motivation and capability Demonstrate and promote the organisation s values and encourage values led behaviour across the team Meet financial and operational goals within the annual contracting plan KNOWLEDGE, SKILLS & ABILITIES Essential Proven public sector procurement experience delivering complex procurement projects in line with the Public Contract Regulations 2015 (PCR 2015) Knowledge of the Procurement Act 2023 Experience in people management, with the ability to delegate, empower, and develop others A proven track record of delivery against targets Strategic sourcing and category management experience Supplier relationship management experience Effective project management and planning skills for complex procurement projects running concurrently A proactive, analytical, and solutions focused mindset Accomplished user of e procurement systems and Microsoft Word, Excel, PowerPoint, and Outlook Desirable Understanding of EU Directives Understanding of Group Purchasing Organisations Evidence of achievements in savings and/or service improvements Experience of working with large stakeholder groups Membership of, or training towards membership of, the Chartered Institute of Purchasing and Supply (CIPS), and working in accordance with the CIPS Code of Ethics Why work here? You ll be part of a collaborative and mission driven team that values innovation, integrity, and impact. The organisation offers: A supportive and inclusive work environment Opportunities for professional growth and development The chance to make a real difference in public sector procurement Benefits Core benefits include: Pension 25 days annual leave plus Bank Holidays Hybrid working (2 3 days from home per week) Dedicated wellbeing time each month to support personal wellbeing Volunteering leave Employees can also access a range of voluntary benefits available at set times during the year, including: Cycle to work scheme Electric vehicle scheme Private healthcare Gym membership options Technology purchase schemes Private GP consultations The option to purchase up to 10 additional days of annual leave Commercially astute and proactive individuals are encouraged to apply. REF-
Data Science Manager page is loaded Data Science Managerremote type: Hybridlocations: Belfast - 20 Adelaide Streetposted on: Posted Todayjob requisition id: JR-Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future. Join our team as the expert you are now and create your future. Data Science Manager We're seeking a Data Science Manager to join the Data Science & Machine Learning team in our Commercial Digital practice, where you'll lead advanced analytics initiatives that transform how Fortune 500 companies make decisions across Financial Services, Manufacturing, Energy & Utilities, and other commercial industries.Managers play a vibrant, integral role at Huron. Their invaluable knowledge reflects in the projects they manage and the teams they lead. Known for building long-standing partnerships with clients, they collaborate with colleagues to solve their most important challenges. Our Managers also spend significant time mentoring junior staff on the engagement team-sharing expertise, feedback, and encouragement. This promotes a culture of respect, unity, collaboration, and personal achievement.This isn't a reporting role or a dashboard factory-you'll own the full analytics lifecycle from hypothesis formulation through insight delivery, while leading and developing a team of data scientists and analysts. You'll work on problems that matter: experimental designs that validate multi-million-dollar strategies, predictive models that surface hidden patterns in complex data, and deep learning pipelines that extract signal from unstructured text, images, and time-series. Our clients are Fortune 500 companies looking for partners who can find the signal in the noise and tell the story that drives action.The variety is real. In your first year, you might lead a customer segmentation and lifetime value analysis for a financial services firm, design and analyze a pricing experiment for a global manufacturer, and build an agentic anomaly detection system for a utility company's operational data-all while developing the next generation of data science talent at Huron. If you thrive on rigorous analysis, clear communication of complex findings, and building high-performing teams, this role is for you.# What You'll Do Lead and mentor junior data scientists and analysts -provide technical guidance, review analytical approaches and code, and support professional development. Foster a culture of intellectual curiosity, rigorous methodology, and clear communication within the team. Manage complex multi-workstream analytics projects -oversee project planning, resource allocation, and delivery timelines. Ensure analyses meet quality standards and client expectations while maintaining methodological rigor. Design and execute end-to-end data science workflows -from problem framing and hypothesis development through exploratory analysis, modeling, validation, and insight delivery. Own the analytical approach and ensure conclusions are defensible. Lead development of both traditional statistical and modern AI-powered analyses -including regression, classification, clustering, causal inference, A/B testing, and modern deep learning approaches using embeddings, transformer architectures, and foundation models for text, time-series, and multimodal analysis. Build predictive and prescriptive models that drive business decisions-customer segmentation, churn prediction, demand forecasting, pricing optimization, risk scoring, and operational efficiency analysis for commercial enterprises. Translate complex analytical findings into actionable insights -create compelling data narratives, develop executive-ready presentations, and communicate technical results to non-technical stakeholders in ways that drive decisions. Serve as a trusted advisor to clients -build long-standing partnerships, deeply understand business problems, formulate the right analytical questions, and deliver insights that create measurable value. Contribute to practice development -participate in business development activities, develop reusable analytical frameworks and methodologies, and help shape the technical direction of Huron's DSML capabilities.# Required Qualifications 5+ years of hands-on experience conducting data science and advanced analytics -not just ad-hoc analysis, but structured analytical projects that drove business decisions. You've framed problems, developed hypotheses, analyzed data, and delivered insights that created measurable impact. Experience leading and developing technical teams -including coaching, mentorship, methodology review, and performance management. Demonstrated ability to build high-performing teams and develop junior talent. Strong Python and SQL programming skills with deep experience in the data science ecosystem (Pandas, NumPy, Scikit-learn, statsmodels, visualization libraries). Comfortable writing production-quality code, not just notebooks. Solid foundation in statistics and machine learning : hypothesis testing, regression analysis, classification, clustering, experimental design, causal inference, and understanding of when different approaches are appropriate for different questions. Experience with deep learning and modern neural architectures -understanding of transformer models, embeddings, transfer learning, and how to leverage foundation models for analytical tasks. You know when ML approaches add value over classical methods, and how to integrate them into rigorous analytical workflows. Proficiency with data platforms : Microsoft Fabric, Snowflake, Databricks, or similar cloud analytics environments. You're comfortable working with large datasets and can optimize queries for performance. Exceptional communication and data storytelling skills -ability to distill complex analyses into clear narratives, create compelling visualizations, lead client meetings, and build trusted relationships with executive audiences. This is non-negotiable. Bachelor's degree in Statistics, Mathematics, Economics, Computer Science, or related quantitative field (or equivalent practical experience). Flexibility to work in a hybrid model with periodic travel to client sites as needed.# Preferred Qualifications Experience in Financial Services, Manufacturing, or Energy & Utilities industries. Background in experimental design, A/B testing, and causal inference methodologies-including propensity score matching, difference-in-differences, or instrumental variables. Hands-on experience with deep learning frameworks (PyTorch, TensorFlow) and neural architectures-including transformers, attention mechanisms, and fine-tuning pretrained models for NLP, time-series, or tabular data applications. Experience building AI-assisted analytical workflows-leveraging foundation model APIs, vector databases, and retrieval systems to accelerate insight extraction from unstructured data. Experience with Bayesian methods, probabilistic programming (PyMC, NumPyro, etc.), or uncertainty quantification in business contexts. Strong visualization and data interface design and development skills using programmatic visualization libraries (Plotly, Altair, D3). Proficiency with AI-assisted rapid data application development using Cursor, Lovable, v0, etc. Experience with time-series analysis, forecasting methods (ARIMA, Prophet, neural forecasting), and demand planning applications. Cloud certifications (Azure Data Scientist, Databricks ML Associate, AWS ML Specialty). Consulting experience or demonstrated ability to work across multiple domains and adapt quickly to new
Apr 23, 2026
Full time
Data Science Manager page is loaded Data Science Managerremote type: Hybridlocations: Belfast - 20 Adelaide Streetposted on: Posted Todayjob requisition id: JR-Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future. Join our team as the expert you are now and create your future. Data Science Manager We're seeking a Data Science Manager to join the Data Science & Machine Learning team in our Commercial Digital practice, where you'll lead advanced analytics initiatives that transform how Fortune 500 companies make decisions across Financial Services, Manufacturing, Energy & Utilities, and other commercial industries.Managers play a vibrant, integral role at Huron. Their invaluable knowledge reflects in the projects they manage and the teams they lead. Known for building long-standing partnerships with clients, they collaborate with colleagues to solve their most important challenges. Our Managers also spend significant time mentoring junior staff on the engagement team-sharing expertise, feedback, and encouragement. This promotes a culture of respect, unity, collaboration, and personal achievement.This isn't a reporting role or a dashboard factory-you'll own the full analytics lifecycle from hypothesis formulation through insight delivery, while leading and developing a team of data scientists and analysts. You'll work on problems that matter: experimental designs that validate multi-million-dollar strategies, predictive models that surface hidden patterns in complex data, and deep learning pipelines that extract signal from unstructured text, images, and time-series. Our clients are Fortune 500 companies looking for partners who can find the signal in the noise and tell the story that drives action.The variety is real. In your first year, you might lead a customer segmentation and lifetime value analysis for a financial services firm, design and analyze a pricing experiment for a global manufacturer, and build an agentic anomaly detection system for a utility company's operational data-all while developing the next generation of data science talent at Huron. If you thrive on rigorous analysis, clear communication of complex findings, and building high-performing teams, this role is for you.# What You'll Do Lead and mentor junior data scientists and analysts -provide technical guidance, review analytical approaches and code, and support professional development. Foster a culture of intellectual curiosity, rigorous methodology, and clear communication within the team. Manage complex multi-workstream analytics projects -oversee project planning, resource allocation, and delivery timelines. Ensure analyses meet quality standards and client expectations while maintaining methodological rigor. Design and execute end-to-end data science workflows -from problem framing and hypothesis development through exploratory analysis, modeling, validation, and insight delivery. Own the analytical approach and ensure conclusions are defensible. Lead development of both traditional statistical and modern AI-powered analyses -including regression, classification, clustering, causal inference, A/B testing, and modern deep learning approaches using embeddings, transformer architectures, and foundation models for text, time-series, and multimodal analysis. Build predictive and prescriptive models that drive business decisions-customer segmentation, churn prediction, demand forecasting, pricing optimization, risk scoring, and operational efficiency analysis for commercial enterprises. Translate complex analytical findings into actionable insights -create compelling data narratives, develop executive-ready presentations, and communicate technical results to non-technical stakeholders in ways that drive decisions. Serve as a trusted advisor to clients -build long-standing partnerships, deeply understand business problems, formulate the right analytical questions, and deliver insights that create measurable value. Contribute to practice development -participate in business development activities, develop reusable analytical frameworks and methodologies, and help shape the technical direction of Huron's DSML capabilities.# Required Qualifications 5+ years of hands-on experience conducting data science and advanced analytics -not just ad-hoc analysis, but structured analytical projects that drove business decisions. You've framed problems, developed hypotheses, analyzed data, and delivered insights that created measurable impact. Experience leading and developing technical teams -including coaching, mentorship, methodology review, and performance management. Demonstrated ability to build high-performing teams and develop junior talent. Strong Python and SQL programming skills with deep experience in the data science ecosystem (Pandas, NumPy, Scikit-learn, statsmodels, visualization libraries). Comfortable writing production-quality code, not just notebooks. Solid foundation in statistics and machine learning : hypothesis testing, regression analysis, classification, clustering, experimental design, causal inference, and understanding of when different approaches are appropriate for different questions. Experience with deep learning and modern neural architectures -understanding of transformer models, embeddings, transfer learning, and how to leverage foundation models for analytical tasks. You know when ML approaches add value over classical methods, and how to integrate them into rigorous analytical workflows. Proficiency with data platforms : Microsoft Fabric, Snowflake, Databricks, or similar cloud analytics environments. You're comfortable working with large datasets and can optimize queries for performance. Exceptional communication and data storytelling skills -ability to distill complex analyses into clear narratives, create compelling visualizations, lead client meetings, and build trusted relationships with executive audiences. This is non-negotiable. Bachelor's degree in Statistics, Mathematics, Economics, Computer Science, or related quantitative field (or equivalent practical experience). Flexibility to work in a hybrid model with periodic travel to client sites as needed.# Preferred Qualifications Experience in Financial Services, Manufacturing, or Energy & Utilities industries. Background in experimental design, A/B testing, and causal inference methodologies-including propensity score matching, difference-in-differences, or instrumental variables. Hands-on experience with deep learning frameworks (PyTorch, TensorFlow) and neural architectures-including transformers, attention mechanisms, and fine-tuning pretrained models for NLP, time-series, or tabular data applications. Experience building AI-assisted analytical workflows-leveraging foundation model APIs, vector databases, and retrieval systems to accelerate insight extraction from unstructured data. Experience with Bayesian methods, probabilistic programming (PyMC, NumPyro, etc.), or uncertainty quantification in business contexts. Strong visualization and data interface design and development skills using programmatic visualization libraries (Plotly, Altair, D3). Proficiency with AI-assisted rapid data application development using Cursor, Lovable, v0, etc. Experience with time-series analysis, forecasting methods (ARIMA, Prophet, neural forecasting), and demand planning applications. Cloud certifications (Azure Data Scientist, Databricks ML Associate, AWS ML Specialty). Consulting experience or demonstrated ability to work across multiple domains and adapt quickly to new
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Apr 23, 2026
Full time
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Apr 23, 2026
Full time
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Company Overview Nulogy is a manufacturing technology company driven by a vision to make life better for the people who plan, produce, and deliver the products we use every day. Nulogy's Manufacturing Operating System helps manufacturers and packagers automate every stage of the production process-from inventory to quality-which reduces operating costs, increases efficiency, and boosts customer satisfaction. Hundreds of manufacturing sites around the world are powered by Nulogy, and our software also runs in the networks of world leading brands such as Colgate Palmolive, L'Oréal, and Procter & Gamble. Nulogy has grown rapidly over the last decade, and we are proud to be recognized with a number of awards including: Canada's Top Small & Medium Employers, Food Logistics Top 100 Software Provider, and Canada's Most Admired Corporate Culture. Nulogy has also received multiple awards for company culture, the most recent being one of Canada's Top Small & Medium Employers for 2024, Great Place to Work 2025 & Greater Toronto's Top Employers for 2025. By joining Nulogy, you'll become part of a fantastic culture of capable and motivated individuals. You'll also join a team that is solving challenging problems every day with the potential to make a global impact. YOUR MISSION Nulogy's Manufacturing Operating System (MOS) connects maintenance, production, quality, inventory, and supplier operations into one real time execution layer - giving every team shared visibility, faster response, and total operational control. This role exists to retain, grow, and deepen the success of our customers. You will own a portfolio of manufacturers, driving adoption of the Nulogy MOS, protecting and expanding annual recurring revenue, and serving as the technical and operational partner that keeps customers anchored to outcomes. Key Responsibilities Own a dedicated portfolio of accounts as the primary point of contact for operational, technical, and strategic matters Act as a trusted advisor to credibly guide customer outcomes across the full MOS: maintenance, production, quality, inventory, and supplier operations Drive platform adoption, protect retention, and identify expansion and cross sell opportunities Conduct product demos and showcase new functionality to existing clients Recognize opportunities and work proactively with customers through scope development, Statement of Work, resource allocation and delivery of new capabilities Clearly translate our customers business requirements into technical product capabilities Partner and collaborate with our internal teams on projects and customer related matters Diagnose technical issues and growth requirements - coordinating with Product, Engineering, Professional Services, and Support to drive resolution Share best practices across the customer base and identify industry trends as Nulogy opportunities Technical & Domain 5-8+ years in manufacturing operations, CPG/supply chain, industrial engineering, account management or customer success - shop floor exposure preferred Strong understanding of SaaS operating models and subscription based customer success motions Working knowledge of OEE (availability, performance, quality) and ability to contextualize data with customer stakeholders Experience with MES, ERP, or supply chain platforms an asset Industry experience in CPG, food & beverage, industrial, automotive, or contract manufacturing environments preferred Skills & Competencies Builds credibility with plant floor operators and C suite alike; leads difficult conversations with confidence Exceptional communication skills across diverse audiences - shift supervisors to executive stakeholders Effective at leading and facilitating customer meetings Able to dynamically prioritize across a multi account portfolio in a fast paced environment Detail oriented; strong analytical, planning, and organizational skills Comfortable owning GRR/NRR targets and measuring success through retention, expansion, and adoption metrics Effective at leading customer meetings and navigating complex negotiations Friendly, empathetic, and composed under pressure Able to travel 30-35%; site visits are meaningful to this role Why Nulogy Competitive benefits package: Unlimited Paid Vacation policy, Parental Leave: 100% top up for 15 weeks for any parent or biological or adopted children, RRSP Matching Program; $3k annual education budget, Group benefit plan including health, dental, and vision that start on day one; We're solving problems that no one has been able to solve before. This is an opportunity to join an organization that is transforming the way that supply chains are structured. Fully Remote Everyone is set up with the tools and resources required to stay connected and help employees do their best work. Nulogy embraces diversity, and we recognize the need for teams that represent a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We encourage everyone to apply.
Apr 23, 2026
Full time
Company Overview Nulogy is a manufacturing technology company driven by a vision to make life better for the people who plan, produce, and deliver the products we use every day. Nulogy's Manufacturing Operating System helps manufacturers and packagers automate every stage of the production process-from inventory to quality-which reduces operating costs, increases efficiency, and boosts customer satisfaction. Hundreds of manufacturing sites around the world are powered by Nulogy, and our software also runs in the networks of world leading brands such as Colgate Palmolive, L'Oréal, and Procter & Gamble. Nulogy has grown rapidly over the last decade, and we are proud to be recognized with a number of awards including: Canada's Top Small & Medium Employers, Food Logistics Top 100 Software Provider, and Canada's Most Admired Corporate Culture. Nulogy has also received multiple awards for company culture, the most recent being one of Canada's Top Small & Medium Employers for 2024, Great Place to Work 2025 & Greater Toronto's Top Employers for 2025. By joining Nulogy, you'll become part of a fantastic culture of capable and motivated individuals. You'll also join a team that is solving challenging problems every day with the potential to make a global impact. YOUR MISSION Nulogy's Manufacturing Operating System (MOS) connects maintenance, production, quality, inventory, and supplier operations into one real time execution layer - giving every team shared visibility, faster response, and total operational control. This role exists to retain, grow, and deepen the success of our customers. You will own a portfolio of manufacturers, driving adoption of the Nulogy MOS, protecting and expanding annual recurring revenue, and serving as the technical and operational partner that keeps customers anchored to outcomes. Key Responsibilities Own a dedicated portfolio of accounts as the primary point of contact for operational, technical, and strategic matters Act as a trusted advisor to credibly guide customer outcomes across the full MOS: maintenance, production, quality, inventory, and supplier operations Drive platform adoption, protect retention, and identify expansion and cross sell opportunities Conduct product demos and showcase new functionality to existing clients Recognize opportunities and work proactively with customers through scope development, Statement of Work, resource allocation and delivery of new capabilities Clearly translate our customers business requirements into technical product capabilities Partner and collaborate with our internal teams on projects and customer related matters Diagnose technical issues and growth requirements - coordinating with Product, Engineering, Professional Services, and Support to drive resolution Share best practices across the customer base and identify industry trends as Nulogy opportunities Technical & Domain 5-8+ years in manufacturing operations, CPG/supply chain, industrial engineering, account management or customer success - shop floor exposure preferred Strong understanding of SaaS operating models and subscription based customer success motions Working knowledge of OEE (availability, performance, quality) and ability to contextualize data with customer stakeholders Experience with MES, ERP, or supply chain platforms an asset Industry experience in CPG, food & beverage, industrial, automotive, or contract manufacturing environments preferred Skills & Competencies Builds credibility with plant floor operators and C suite alike; leads difficult conversations with confidence Exceptional communication skills across diverse audiences - shift supervisors to executive stakeholders Effective at leading and facilitating customer meetings Able to dynamically prioritize across a multi account portfolio in a fast paced environment Detail oriented; strong analytical, planning, and organizational skills Comfortable owning GRR/NRR targets and measuring success through retention, expansion, and adoption metrics Effective at leading customer meetings and navigating complex negotiations Friendly, empathetic, and composed under pressure Able to travel 30-35%; site visits are meaningful to this role Why Nulogy Competitive benefits package: Unlimited Paid Vacation policy, Parental Leave: 100% top up for 15 weeks for any parent or biological or adopted children, RRSP Matching Program; $3k annual education budget, Group benefit plan including health, dental, and vision that start on day one; We're solving problems that no one has been able to solve before. This is an opportunity to join an organization that is transforming the way that supply chains are structured. Fully Remote Everyone is set up with the tools and resources required to stay connected and help employees do their best work. Nulogy embraces diversity, and we recognize the need for teams that represent a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We encourage everyone to apply.
Account Executive Customer Experience Software (SaaS & AI) Hybrid working - One day per week in London £85,000 - £95,000 Basic Salary + Double Uncapped OTE We are exclusively partnered with a market-leading SaaS company in the customer experience software / AI space. Recognised by G2, Gartner and Forrester as an industry leader, our client is experiencing rapid growth. They have achieved a 30% year-on-year increase and are a profitable, well-funded business. As part of their expansion, they are seeking a high-performing Enterprise Account Executive to drive new business sales into large enterprises (25k+ employees) in the Financial Services, Insurance & Telecoms verticals. The Company: This forward-thinking, professional & innovative company is a true champion within its sector. They pride themselves on the quality of their product portfolio and service offering. You have a rare opportunity to join this fantastic business as they look to expand their team for the future. In return for your experience, they can offer a very rewarding career, with an excellent training and benefits package. The Role: Secure net-new enterprise clients, selling into clients with 25k+ employees Manage complex, consultative sales cycle with C-suite and IT / Marketing stakeholders Develop strategic account plans to drive larger deal values and multi-year contracts Leverage strong SDR, marketing, and events to support pipeline and revenue growth Your background and suitability: Proven experience in Large SaaS sales projects - cradle to grave Track record of closing high-value, complex deals (£200k+ ACV) Experience selling into large enterprise (25k+ employees) Ability to engage and sell to C-level decision-makers Strong consultative sales skills with a hunter mentality The Package: £85,000 - £95,000 Basic salary + double uncapped OTE Hybrid working - 1 Day a week in London Superb benefits package Pension 25 days holiday plus stats Please apply for this job online if you are interested and feel you fit the above criteria. The company are doing first interviews immediately and if you have any questions, please contact John Ahearne at TalentTech Recruitment Ltd.
Apr 23, 2026
Full time
Account Executive Customer Experience Software (SaaS & AI) Hybrid working - One day per week in London £85,000 - £95,000 Basic Salary + Double Uncapped OTE We are exclusively partnered with a market-leading SaaS company in the customer experience software / AI space. Recognised by G2, Gartner and Forrester as an industry leader, our client is experiencing rapid growth. They have achieved a 30% year-on-year increase and are a profitable, well-funded business. As part of their expansion, they are seeking a high-performing Enterprise Account Executive to drive new business sales into large enterprises (25k+ employees) in the Financial Services, Insurance & Telecoms verticals. The Company: This forward-thinking, professional & innovative company is a true champion within its sector. They pride themselves on the quality of their product portfolio and service offering. You have a rare opportunity to join this fantastic business as they look to expand their team for the future. In return for your experience, they can offer a very rewarding career, with an excellent training and benefits package. The Role: Secure net-new enterprise clients, selling into clients with 25k+ employees Manage complex, consultative sales cycle with C-suite and IT / Marketing stakeholders Develop strategic account plans to drive larger deal values and multi-year contracts Leverage strong SDR, marketing, and events to support pipeline and revenue growth Your background and suitability: Proven experience in Large SaaS sales projects - cradle to grave Track record of closing high-value, complex deals (£200k+ ACV) Experience selling into large enterprise (25k+ employees) Ability to engage and sell to C-level decision-makers Strong consultative sales skills with a hunter mentality The Package: £85,000 - £95,000 Basic salary + double uncapped OTE Hybrid working - 1 Day a week in London Superb benefits package Pension 25 days holiday plus stats Please apply for this job online if you are interested and feel you fit the above criteria. The company are doing first interviews immediately and if you have any questions, please contact John Ahearne at TalentTech Recruitment Ltd.
