Senior Customer Service Executive

Temporary Senior Customer Service Executive Temporary on going Monday to Friday 14.50 per hour

My client is seeking a proactive and experienced Senior Customer Service Executive to join our team on a temporary basis. Reporting directly to the Customer Service Manager, this role is key to maintaining the exceptional service standards we are proud to deliver to our customers.

This is a fast-paced, customer-focused position, ideal for someone who thrives on delivering outstanding support and enjoys working in a dynamic operational environment.

Key Responsibilities

• Deliver excellent customer satisfaction through professional and responsive support
• Manage incoming customer enquiries via phone and email, ensuring timely and effective responses
• Process customer orders accurately and efficiently
• Develop a strong understanding of our products and services
• Record non-conformities and produce system reports
• Communicate and coordinate effectively with colleagues across the business
• Support the Customer Service Manager and Business Development Manager with additional tasks as required
• Occasionally deputise for the Customer Service Manager

Requirements

• Proven experience in a customer service role
• Strong experience handling customer enquiries via phone and email
• Excellent written and verbal communication skills, with the ability to convey information clearly
• Adaptable and able to respond to a variety of customer needs in a changing business environment
• Strong teamwork skills, with the ability to also work independently
• Proficient in Microsoft Office (Excel, Word, Outlook)
• Ability to work under pressure and effectively prioritise workload

About You

You are passionate about delivering excellent customer service and take pride in going the extra mile. You are organised, adaptable, and confident communicating with customers and colleagues alike. A positive, team-oriented approach is essential, along with the ability to remain calm and focused in a busy environment.

Brook Street NMR is acting as an Employment Business in relation to this vacancy.