Job Title: Finance and Operations Manager Location: London, UK (Only candidates who are eligible to work legally without work visa sponsorship in the UK will be considered.) Contract Type: Part-time (0.6 FTE / 24 hours per week), Permanent contract Hiring Salary: GBP 46,474 per annum (before taxes, to be pro-rated to 0.6 FTE) Target Start Date: As soon as possible Application Closing Date: 22 April :59 BST This job advert is for an existing vacancy. About Right To Play: For more than 25 years, Right To Play has been protecting, educating, and empowering millions of children each year to rise above adversity through the power of play. We offer programs in 14 countries across Africa, Asia, the Middle East and North America, reaching millions of children each year in some of the most difficult places on earth, helping them to stay in school and learn, overcome prejudice, heal from trauma, and develop the skills they need to thrive. We do this by harnessing play, one of the most fundamental forces in a child's life, to teach children the critical skills they need to dismantle barriers and embrace opportunities, in learning and in life. This work is supported by our two global offices in Toronto, Canada and London, UK; and seven National Offices in North America and Europe. Right To Play UK is a charity registered in England and Wales and in Scotland that works in partnership with Right To Play International to raise funds and awareness across the UK. Benefits Highlights: Connect and collaborate with a global team who are passionate about protecting, educating and empowering children and youth using the power of play! Culture premised on our Culture Code (accept everyone, make things happen, display courage, demonstrate care, and be playful) Flexible work arrangements 25 days annual leave plus bank holidays per year (to be pro-rated for part-time employees) Competitive benefits such as Income Protection and Life Assurance Learning opportunities and 5 learning and development (L&D) days per year (to be pro-rated for part-time employees) More information on what we offer is available on our website. Application Method: Apply with your resume and cover letter in English via the application link. Right To Play provides equal employment opportunities to employees regardless of their gender, race, religion, age, disability, sexual orientation or marital status. We strongly encourage groups who have been historically disadvantaged with respect to employment to apply for positions at Right To Play. As part of our selection process, final candidates will be required to complete security checks and Vulnerable Sector Check or equivalent criminal record check as a condition of the offer. More details about our recruitment process and safeguarding information is available on our website. As part of our recruitment and selection process, Right To Play uses Artificial Intelligence (AI) - assisted tools to support the assessment of candidates or applications. This may include but not limited to generating and editing of job adverts, assessment and interview questions, scheduling, translation, transcription, note taking, etc. Our Applicant Tracking System (ATS), VidCruiter, also use AI-powered ChatBot to answer candidates' enquiries. These tools are used only to assist human reviewers in evaluation and do not make selection or screening decisions. All hiring decisions are made by human reviewers. All AI-assisted processes comply with applicable privacy and data protection regulations, including GDPR and PIPEDA. For more information, please refer to RTP AI Policy and our Best Practice: Use of AI in Recruitment on our website. We value and promote a culture of diversity, equity, inclusion, and belonging. We are committed to providing accommodations to candidates with disabilities during the recruitment and selection process, and thereafter. Please reach out to the People & Culture team by email. All information provided will be treated as confidential and used only to provide an accessible candidate experience. Job Description: Job Title: Finance and Operations Manager (0.6 FTE) Grade: 7 Reports to: Executive Director UK & Global Strategic Initiatives Location: London Direct Reports: None Department: UKNO 1-Purpose: The role manages all UKNO finances and is responsible for supporting UK donor services and governance, accounting, ensuring accurate monitoring, reporting and compliance, alongside office management and logistical support. 2- Accountability & Responsibilities: UK National Office Financial Support (75%) Lead on UK financial management and accounting. Inputting data and generating reports on UK income and expenditure forecast; performing variance analysis on key revenue and expense sources. Lead the annual budgeting process for the UKNO, monitor cash flow and prepare ongoing reporting and analysis, managing payments of providers, consultants and vendors. Lead on reporting to UK Finance and Audit Committee and support with Board governance and meeting management. Lead on UKNO External Audit and reporting to Charity Commission, OSCR, Companies House. Act as super-user for the Microsoft Customer Relationship Management (CRM) system, Dynamics 365 and Power BI, supporting donor engagement/stewardship. Manage and populate the system with timely and accurate data, assist UKNO staff with MCRM usage, and prepare reports based on database information. Ensure compliance with RTPs procurement and finance regulations. UK Office management and logistical support (25%) Manage the day-to-day operations of the office, ensuring effective administrative support. Oversee relationships with the office landlord and service providers to ensure the office is well maintained and that all maintenance, repairs, and services are delivered in a timely and appropriate manner. Deliver comprehensive travel support, including visa coordination and hotel arrangements within the UK, and provide logistical support for UK-based organisational meetings and events (e.g. Freeze Week). Perform other duties as assigned. 3- Scope (geographical and/or functional), Impact and Autonomy This UK-based role operates with significant autonomy, holding delegated authority over financial management, systems, and office operations, including safeguarding all funds received. Oversight is provided by the Executive Director and the global finance team. Decisions on finances must be approved by the ED, and in some cases, the Finance and Audit Committee. In addition, the role is responsible for overseeing day-to-day office administration, providing travel and logistical support. The incumbent operates with high trust and independence and is expected to safeguard assets and ensure full statutory, fiscal, and HR data compliance. 4- Leadership and Staff management The role exercises functional and collaborative leadership with no direct reports, providing guidance and influence across the National Office. Leadership is demonstrated through setting standards and supporting teams to work effectively within organisational policies and financial controls, by providing authoritative guidance to the National Office on financial policies, internal controls, and risk management; escalating material risks and recommending mitigation actions to the ED and HQ Finance. The incumbent is expected to operate effectively in a low segregation environment due to small staff size by implementing and monitoring compensating controls (spot checks, reviews with ED, exception reporting) to maintain strong control integrity. 5-Information requirement for decision-making This role requires gathering, interpreting, and compiling complex information from a variety of sources - including online banking, financial systems, MCRM, Power BI and fundraising staff to ensure accurate reporting and analysis. 6- Innovation and Improvements The incumbent is expected to drive process improvements and functional innovations within the National Office data integrity, financial tracking, and internal collaboration while supporting others to implement these changes, with major or high-risk innovations subject to approval by the ED. 7- Relationships & Communications: Internal / External: The incumbent is expected to work closely with the ED and HQ Director of Finance in regard to the financial aspects of the role, especially in preparing budgets and ensuring compliance with the financial procedures of Right To Play. They also work closely with all UKNO staff on UK finances and with the global donor services team. The role manages external relationships with RTP UK s auditors and FAC. The incumbent stewards the National Office s fiduciary obligations and is the primary authorized liaison with banks, landlords, insurance providers, external auditors, tax advisors, and legal counsel. 8- Expertise (Certifications / Education, Professional Experience/Language) Post-secondary diploma or undergraduate degree in accounting, business administration, finance or other related fields. 5 years progressive finance experience, including audit coordination, statutory filings . click apply for full job details
Apr 22, 2026
Full time
Job Title: Finance and Operations Manager Location: London, UK (Only candidates who are eligible to work legally without work visa sponsorship in the UK will be considered.) Contract Type: Part-time (0.6 FTE / 24 hours per week), Permanent contract Hiring Salary: GBP 46,474 per annum (before taxes, to be pro-rated to 0.6 FTE) Target Start Date: As soon as possible Application Closing Date: 22 April :59 BST This job advert is for an existing vacancy. About Right To Play: For more than 25 years, Right To Play has been protecting, educating, and empowering millions of children each year to rise above adversity through the power of play. We offer programs in 14 countries across Africa, Asia, the Middle East and North America, reaching millions of children each year in some of the most difficult places on earth, helping them to stay in school and learn, overcome prejudice, heal from trauma, and develop the skills they need to thrive. We do this by harnessing play, one of the most fundamental forces in a child's life, to teach children the critical skills they need to dismantle barriers and embrace opportunities, in learning and in life. This work is supported by our two global offices in Toronto, Canada and London, UK; and seven National Offices in North America and Europe. Right To Play UK is a charity registered in England and Wales and in Scotland that works in partnership with Right To Play International to raise funds and awareness across the UK. Benefits Highlights: Connect and collaborate with a global team who are passionate about protecting, educating and empowering children and youth using the power of play! Culture premised on our Culture Code (accept everyone, make things happen, display courage, demonstrate care, and be playful) Flexible work arrangements 25 days annual leave plus bank holidays per year (to be pro-rated for part-time employees) Competitive benefits such as Income Protection and Life Assurance Learning opportunities and 5 learning and development (L&D) days per year (to be pro-rated for part-time employees) More information on what we offer is available on our website. Application Method: Apply with your resume and cover letter in English via the application link. Right To Play provides equal employment opportunities to employees regardless of their gender, race, religion, age, disability, sexual orientation or marital status. We strongly encourage groups who have been historically disadvantaged with respect to employment to apply for positions at Right To Play. As part of our selection process, final candidates will be required to complete security checks and Vulnerable Sector Check or equivalent criminal record check as a condition of the offer. More details about our recruitment process and safeguarding information is available on our website. As part of our recruitment and selection process, Right To Play uses Artificial Intelligence (AI) - assisted tools to support the assessment of candidates or applications. This may include but not limited to generating and editing of job adverts, assessment and interview questions, scheduling, translation, transcription, note taking, etc. Our Applicant Tracking System (ATS), VidCruiter, also use AI-powered ChatBot to answer candidates' enquiries. These tools are used only to assist human reviewers in evaluation and do not make selection or screening decisions. All hiring decisions are made by human reviewers. All AI-assisted processes comply with applicable privacy and data protection regulations, including GDPR and PIPEDA. For more information, please refer to RTP AI Policy and our Best Practice: Use of AI in Recruitment on our website. We value and promote a culture of diversity, equity, inclusion, and belonging. We are committed to providing accommodations to candidates with disabilities during the recruitment and selection process, and thereafter. Please reach out to the People & Culture team by email. All information provided will be treated as confidential and used only to provide an accessible candidate experience. Job Description: Job Title: Finance and Operations Manager (0.6 FTE) Grade: 7 Reports to: Executive Director UK & Global Strategic Initiatives Location: London Direct Reports: None Department: UKNO 1-Purpose: The role manages all UKNO finances and is responsible for supporting UK donor services and governance, accounting, ensuring accurate monitoring, reporting and compliance, alongside office management and logistical support. 2- Accountability & Responsibilities: UK National Office Financial Support (75%) Lead on UK financial management and accounting. Inputting data and generating reports on UK income and expenditure forecast; performing variance analysis on key revenue and expense sources. Lead the annual budgeting process for the UKNO, monitor cash flow and prepare ongoing reporting and analysis, managing payments of providers, consultants and vendors. Lead on reporting to UK Finance and Audit Committee and support with Board governance and meeting management. Lead on UKNO External Audit and reporting to Charity Commission, OSCR, Companies House. Act as super-user for the Microsoft Customer Relationship Management (CRM) system, Dynamics 365 and Power BI, supporting donor engagement/stewardship. Manage and populate the system with timely and accurate data, assist UKNO staff with MCRM usage, and prepare reports based on database information. Ensure compliance with RTPs procurement and finance regulations. UK Office management and logistical support (25%) Manage the day-to-day operations of the office, ensuring effective administrative support. Oversee relationships with the office landlord and service providers to ensure the office is well maintained and that all maintenance, repairs, and services are delivered in a timely and appropriate manner. Deliver comprehensive travel support, including visa coordination and hotel arrangements within the UK, and provide logistical support for UK-based organisational meetings and events (e.g. Freeze Week). Perform other duties as assigned. 3- Scope (geographical and/or functional), Impact and Autonomy This UK-based role operates with significant autonomy, holding delegated authority over financial management, systems, and office operations, including safeguarding all funds received. Oversight is provided by the Executive Director and the global finance team. Decisions on finances must be approved by the ED, and in some cases, the Finance and Audit Committee. In addition, the role is responsible for overseeing day-to-day office administration, providing travel and logistical support. The incumbent operates with high trust and independence and is expected to safeguard assets and ensure full statutory, fiscal, and HR data compliance. 4- Leadership and Staff management The role exercises functional and collaborative leadership with no direct reports, providing guidance and influence across the National Office. Leadership is demonstrated through setting standards and supporting teams to work effectively within organisational policies and financial controls, by providing authoritative guidance to the National Office on financial policies, internal controls, and risk management; escalating material risks and recommending mitigation actions to the ED and HQ Finance. The incumbent is expected to operate effectively in a low segregation environment due to small staff size by implementing and monitoring compensating controls (spot checks, reviews with ED, exception reporting) to maintain strong control integrity. 5-Information requirement for decision-making This role requires gathering, interpreting, and compiling complex information from a variety of sources - including online banking, financial systems, MCRM, Power BI and fundraising staff to ensure accurate reporting and analysis. 6- Innovation and Improvements The incumbent is expected to drive process improvements and functional innovations within the National Office data integrity, financial tracking, and internal collaboration while supporting others to implement these changes, with major or high-risk innovations subject to approval by the ED. 7- Relationships & Communications: Internal / External: The incumbent is expected to work closely with the ED and HQ Director of Finance in regard to the financial aspects of the role, especially in preparing budgets and ensuring compliance with the financial procedures of Right To Play. They also work closely with all UKNO staff on UK finances and with the global donor services team. The role manages external relationships with RTP UK s auditors and FAC. The incumbent stewards the National Office s fiduciary obligations and is the primary authorized liaison with banks, landlords, insurance providers, external auditors, tax advisors, and legal counsel. 8- Expertise (Certifications / Education, Professional Experience/Language) Post-secondary diploma or undergraduate degree in accounting, business administration, finance or other related fields. 5 years progressive finance experience, including audit coordination, statutory filings . click apply for full job details
Description Our local government clients in Lambeth, London, are seeking a Housing Solutions Reviews Officer. To conduct robust and timely reviews of decisions made under the Allocations Policy and in pursuit of the statutory duties to people experiencing homelessness. 2 days in office, 3 days remote. Responsibilities To be senior in rank to Housing Officers and provide an independent legal review of cases where a customer is dissatisfied with a decision on the allocation of housing. To liaise with external partners and carry out statutory review enquiries and proceedings prior to review decisions. To ensure that statutory decisions can withstand political, media and legal scrutiny. To provide effective, professional Review and Appeal service on behalf of the Housing Service. To work professionally with service users, their representatives and other agencies involved with Reviews and Appeals. To work collaboratively with other teams within Homeless Services to deal with Reviews and Appeals within the prescribed time limits. To instruct legal services on Housing Act appeals and represent in Court as and when required. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. Degree of relevant professional qualification Advanced Microsoft Office (Word, Excel, Outlook), social media and CRM. Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: Interview - 1 hour - Test - 30 minutes. Knowledge of Housing law. Understanding of housing law and national policy relating to homelessness, with the ability to put into practice. Experience of dealing with homelessness appeals/judicial reviews. Detailed knowledge of the homelessness legislation, case law and Codes of Guidance. Knowledge of the Local Authority's duties towards asylum seekers. Good communication skills, both oral and written, and the ability to explain issues clearly, objectively and in a personable manner. Excellent interpersonal skills, including active listening, advocacy and negotiation. Knowledge of recent relevant legislation/government proposals, i.e. the Modernisation agenda, Best Value, Human Rights, etc. Knowledge of the concept of equal opportunities, policies and their application. Knowledge and Understanding of current housing issues. Experience in dealing with vulnerable customers. Experience in undertaking Homeless Assessments. Knowledge of Risk assessments and lone working policy. Compliance Requirements 3 Years References Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Apr 22, 2026
Contractor
Description Our local government clients in Lambeth, London, are seeking a Housing Solutions Reviews Officer. To conduct robust and timely reviews of decisions made under the Allocations Policy and in pursuit of the statutory duties to people experiencing homelessness. 2 days in office, 3 days remote. Responsibilities To be senior in rank to Housing Officers and provide an independent legal review of cases where a customer is dissatisfied with a decision on the allocation of housing. To liaise with external partners and carry out statutory review enquiries and proceedings prior to review decisions. To ensure that statutory decisions can withstand political, media and legal scrutiny. To provide effective, professional Review and Appeal service on behalf of the Housing Service. To work professionally with service users, their representatives and other agencies involved with Reviews and Appeals. To work collaboratively with other teams within Homeless Services to deal with Reviews and Appeals within the prescribed time limits. To instruct legal services on Housing Act appeals and represent in Court as and when required. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. Degree of relevant professional qualification Advanced Microsoft Office (Word, Excel, Outlook), social media and CRM. Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: Interview - 1 hour - Test - 30 minutes. Knowledge of Housing law. Understanding of housing law and national policy relating to homelessness, with the ability to put into practice. Experience of dealing with homelessness appeals/judicial reviews. Detailed knowledge of the homelessness legislation, case law and Codes of Guidance. Knowledge of the Local Authority's duties towards asylum seekers. Good communication skills, both oral and written, and the ability to explain issues clearly, objectively and in a personable manner. Excellent interpersonal skills, including active listening, advocacy and negotiation. Knowledge of recent relevant legislation/government proposals, i.e. the Modernisation agenda, Best Value, Human Rights, etc. Knowledge of the concept of equal opportunities, policies and their application. Knowledge and Understanding of current housing issues. Experience in dealing with vulnerable customers. Experience in undertaking Homeless Assessments. Knowledge of Risk assessments and lone working policy. Compliance Requirements 3 Years References Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Location: Nottingham (NG2) - Home Tuition Pay: 25- 30 per hour Hours: 10 hours per week (Initial) The Opportunity We are looking for a mentor-style tutor to support a 13-year-old student in Nottingham with a deep passion for Aerospace Engineering, Steam Engines, and Physics. The student is currently working above age-related expectations in Maths and is looking for an educator who can build a genuine rapport through shared interests. This role is about more than just delivering a curriculum; it is about connecting with a bright mind who has a clear vision of entering the Engineering field. The Student Profile Advanced Learner: Working ahead of their peers in Maths. Specialist Interests: A high level of engagement with Aerospace and Physics. Support Needs: The student has ASD, ADHD, and a PDA (Pathological Demand Avoidance) profile. The Goal: To build trust and provide academic stretch in Maths, Science (Physics), and English. Schedule & Flexibility 10 hours per week to start. We are open to discussing a schedule that works for you - please let us know your availability when applying. Who You Are Subject Enthusiast: You have a strong background in Physics and Maths, ideally with an interest in Engineering or Aerospace. Neurodiversity Aware: You have experience supporting students with ASD/ADHD and understand the flexibility required for a PDA profile. Rapport Builder: You know how to lead with interests rather than demands to keep a student engaged. DBS: An Enhanced DBS is required for this role. Why This Role? This is a unique chance to work with a high-ability student on subjects you both enjoy. At 25- 30 per hour , it offers a competitive rate for a specialist tutor who can act as a bridge between the student's current studies and their future career in Engineering.
Apr 22, 2026
Full time
Location: Nottingham (NG2) - Home Tuition Pay: 25- 30 per hour Hours: 10 hours per week (Initial) The Opportunity We are looking for a mentor-style tutor to support a 13-year-old student in Nottingham with a deep passion for Aerospace Engineering, Steam Engines, and Physics. The student is currently working above age-related expectations in Maths and is looking for an educator who can build a genuine rapport through shared interests. This role is about more than just delivering a curriculum; it is about connecting with a bright mind who has a clear vision of entering the Engineering field. The Student Profile Advanced Learner: Working ahead of their peers in Maths. Specialist Interests: A high level of engagement with Aerospace and Physics. Support Needs: The student has ASD, ADHD, and a PDA (Pathological Demand Avoidance) profile. The Goal: To build trust and provide academic stretch in Maths, Science (Physics), and English. Schedule & Flexibility 10 hours per week to start. We are open to discussing a schedule that works for you - please let us know your availability when applying. Who You Are Subject Enthusiast: You have a strong background in Physics and Maths, ideally with an interest in Engineering or Aerospace. Neurodiversity Aware: You have experience supporting students with ASD/ADHD and understand the flexibility required for a PDA profile. Rapport Builder: You know how to lead with interests rather than demands to keep a student engaged. DBS: An Enhanced DBS is required for this role. Why This Role? This is a unique chance to work with a high-ability student on subjects you both enjoy. At 25- 30 per hour , it offers a competitive rate for a specialist tutor who can act as a bridge between the student's current studies and their future career in Engineering.
policyCustomer Service Agent page is loaded Customer Service Agentlocations: Whitwicktime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: May 8, 2026 (18 days left to apply)job requisition id: JRMQP is one of the UK's leading suppliers of aggregate and asphalt to the building, construction and rail industries.We provide a comprehensive range of products to comply with current British Standards and Highway Agency Specifications. Our CPC Accredited (9001 Quality Management System /14001 Environmental Management system) quarrying and asphalt operations are centrally located in the Midlands and service customers across the UK by road and rail. We have a committed, enthusiastic and well trained workforce who are focussed on giving the customers what they want when we promise it. Customer Service Agent Deliver an Outstanding QUOTIFIC Experience Customer Service Agent who thrives in a fast paced environment and takes pride in getting it right first time.This is a key role at the heart of our Customer Service Centre (CSC), where you'll ensure customers are quoted on time, delivered in full and on time, and invoiced correctly - every time. Purpose of the Role To provide customers with a professional, personal, and dedicated service , ensuring a true QUOTIFIC experience . You'll proactively manage customer requirements from first contact through to delivery and invoicing, balancing customer satisfaction with business efficiency. What You'll Be Doing Deliver the QUOTIFIC customer experience: Quoted on time, Delivered in full & on time, Invoiced correctly Answer incoming calls and emails professionally, taking full ownership of customer enquiries Accurately capture customer requirements to ensure a smooth and efficient customer journey Build strong relationships with internal and external customers, offering a personalised service Create, amend, and confirm customer orders (account and cash sales) Process quotes, orders, invoices, queries, service charges, and sundry invoices accurately Maintain account ownership, understanding each customer's business and processes Navigate multiple systems efficiently while keeping customers informed at all times Investigate and resolve customer issues and complaints, following company procedures Escalate complex issues appropriately when outside your authority or control Understand production and transport capabilities to negotiate realistic delivery times Support colleagues by sharing knowledge, best practice, and workload Contribute to sales reporting, administration, and general housekeeping tasks Actively reduce un invoiced items and queries through investigation and root cause analysis Develop multi skilled capability across the team to provide cover when required What We're Looking For Qualifications Minimum GCSE Grade 4 (or above) in Maths and English Skills & Experience Excellent communication skills with the ability to negotiate at all levels Strong customer focus with a proactive, solution driven mindset Confidence using standard Microsoft Office applications Ability to manage multiple priorities in a fast paced environment Experience working in a large organisation and working towards targets (desirable) A positive team player who supports team morale and shared goals A role where customer service really matters Supportive team environment with opportunities to learn and develop Exposure to a complex, operational business with clear processes A chance to make a genuine impact on customer satisfaction and business performance What's on Offer • Employer of choice : Armed Forces Covenant (Silver) / Disability Confident Committed / 5% Club (Platinum) / Mates in Mind / Clear Assured (Foundation) / The Mineral Products and Qualification Council (MPQC) / STEM Ambassador • Compensation Package : Bonus incentives / Generous Pension Schemes / Life Assurance • Work Life Balance : 27 days holiday (excluding bank holidays) / Agile working / Flexible working / Holiday purchase / Sabbatical • Family Friendly : Enhanced policies such as Maternity / Paternity / Parental Leave / Neonatal / Adoption/IVF/Menopause • Social Value : paid Volunteering Day every year / Communities (LGBTQ+, Network of Woman, Woman in Science and Engineering (STEM), Armed Forces) • Wellbeing : Employee Assistance Programme (EAP) / Mental Health First Aiders / Cycle to Work / Employee Benefits portal including Gym discount / Free eye tests / Discounted Private Medical coverAt Heidelberg Materials UK (previously known as Hanson UK) we strive to create an inclusive and respectful workplace where every individual can bring their unique skills and background to contribute to the success of our business.At Heidelberg Materials UK (previously known as Hanson UK), we understand that a diverse workforce is key to our growth and development, and we aim to foster a culture that values openness, transparency, and individual achievement.As part of our commitment to promoting diversity, we are actively working to encourage more individuals to consider careers within the construction industry.We believe in building a workplace that is dedicated to promoting inclusivity and diversity.If you're interested in joining our team, we encourage you to apply, even if your experience or skill set doesn't perfectly align with the job description. Creating a candidate home page is optional, when asked, but you can use this to quickly see the progress of your application(s).You may still be the right fit for this or other roles within our company.Heidelberg Materials is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process. For quick access to screen reading technology compatible with this site (free step by step tutorial ). Please contact for additional information or to request accommodations.We understand that women may face unique challenges in their careers, and we are committed to providing a supportive environment to help you thrive.Our family-friendly policies, such as enhanced maternity and parental leave, neonatal care, and adoption support, will provide you with the flexibility and support you need to balance your personal and professional commitments.We also offer a range of benefits, such as access to our Employee Assistance Program, trained mental health first aiders, discounted private medical benefits and much more, to ensure your wellbeing is prioritized.
Apr 22, 2026
Full time
policyCustomer Service Agent page is loaded Customer Service Agentlocations: Whitwicktime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: May 8, 2026 (18 days left to apply)job requisition id: JRMQP is one of the UK's leading suppliers of aggregate and asphalt to the building, construction and rail industries.We provide a comprehensive range of products to comply with current British Standards and Highway Agency Specifications. Our CPC Accredited (9001 Quality Management System /14001 Environmental Management system) quarrying and asphalt operations are centrally located in the Midlands and service customers across the UK by road and rail. We have a committed, enthusiastic and well trained workforce who are focussed on giving the customers what they want when we promise it. Customer Service Agent Deliver an Outstanding QUOTIFIC Experience Customer Service Agent who thrives in a fast paced environment and takes pride in getting it right first time.This is a key role at the heart of our Customer Service Centre (CSC), where you'll ensure customers are quoted on time, delivered in full and on time, and invoiced correctly - every time. Purpose of the Role To provide customers with a professional, personal, and dedicated service , ensuring a true QUOTIFIC experience . You'll proactively manage customer requirements from first contact through to delivery and invoicing, balancing customer satisfaction with business efficiency. What You'll Be Doing Deliver the QUOTIFIC customer experience: Quoted on time, Delivered in full & on time, Invoiced correctly Answer incoming calls and emails professionally, taking full ownership of customer enquiries Accurately capture customer requirements to ensure a smooth and efficient customer journey Build strong relationships with internal and external customers, offering a personalised service Create, amend, and confirm customer orders (account and cash sales) Process quotes, orders, invoices, queries, service charges, and sundry invoices accurately Maintain account ownership, understanding each customer's business and processes Navigate multiple systems efficiently while keeping customers informed at all times Investigate and resolve customer issues and complaints, following company procedures Escalate complex issues appropriately when outside your authority or control Understand production and transport capabilities to negotiate realistic delivery times Support colleagues by sharing knowledge, best practice, and workload Contribute to sales reporting, administration, and general housekeeping tasks Actively reduce un invoiced items and queries through investigation and root cause analysis Develop multi skilled capability across the team to provide cover when required What We're Looking For Qualifications Minimum GCSE Grade 4 (or above) in Maths and English Skills & Experience Excellent communication skills with the ability to negotiate at all levels Strong customer focus with a proactive, solution driven mindset Confidence using standard Microsoft Office applications Ability to manage multiple priorities in a fast paced environment Experience working in a large organisation and working towards targets (desirable) A positive team player who supports team morale and shared goals A role where customer service really matters Supportive team environment with opportunities to learn and develop Exposure to a complex, operational business with clear processes A chance to make a genuine impact on customer satisfaction and business performance What's on Offer • Employer of choice : Armed Forces Covenant (Silver) / Disability Confident Committed / 5% Club (Platinum) / Mates in Mind / Clear Assured (Foundation) / The Mineral Products and Qualification Council (MPQC) / STEM Ambassador • Compensation Package : Bonus incentives / Generous Pension Schemes / Life Assurance • Work Life Balance : 27 days holiday (excluding bank holidays) / Agile working / Flexible working / Holiday purchase / Sabbatical • Family Friendly : Enhanced policies such as Maternity / Paternity / Parental Leave / Neonatal / Adoption/IVF/Menopause • Social Value : paid Volunteering Day every year / Communities (LGBTQ+, Network of Woman, Woman in Science and Engineering (STEM), Armed Forces) • Wellbeing : Employee Assistance Programme (EAP) / Mental Health First Aiders / Cycle to Work / Employee Benefits portal including Gym discount / Free eye tests / Discounted Private Medical coverAt Heidelberg Materials UK (previously known as Hanson UK) we strive to create an inclusive and respectful workplace where every individual can bring their unique skills and background to contribute to the success of our business.At Heidelberg Materials UK (previously known as Hanson UK), we understand that a diverse workforce is key to our growth and development, and we aim to foster a culture that values openness, transparency, and individual achievement.As part of our commitment to promoting diversity, we are actively working to encourage more individuals to consider careers within the construction industry.We believe in building a workplace that is dedicated to promoting inclusivity and diversity.If you're interested in joining our team, we encourage you to apply, even if your experience or skill set doesn't perfectly align with the job description. Creating a candidate home page is optional, when asked, but you can use this to quickly see the progress of your application(s).You may still be the right fit for this or other roles within our company.Heidelberg Materials is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process. For quick access to screen reading technology compatible with this site (free step by step tutorial ). Please contact for additional information or to request accommodations.We understand that women may face unique challenges in their careers, and we are committed to providing a supportive environment to help you thrive.Our family-friendly policies, such as enhanced maternity and parental leave, neonatal care, and adoption support, will provide you with the flexibility and support you need to balance your personal and professional commitments.We also offer a range of benefits, such as access to our Employee Assistance Program, trained mental health first aiders, discounted private medical benefits and much more, to ensure your wellbeing is prioritized.
Who we are: Reed in Partnership's Employability Division aims to positively transform lives by helping individuals who are unemployed, economically inactive, or facing challenges such as health conditions, disabilities, or caring responsibilities to find sustainable employment. Through a wide range of tailored support services including one-to-one careers guidance, CV writing, interview preparation, and skills training, we have supported over 250,000 people on their journey into work. Our Restart Scheme, funded by the Department for Work and Pensions (DWP), focuses specifically on supporting the long-term unemployed who are referred and mandated to the scheme by their local Job Centre Plus. We provide them with up to 12 months of personalised support to enter or re-enter the workforce. Internal applications for this role close on 03/04/2026 What is the role about? Employment Advisers are the front line of Reed in Partnership, directly contributing to our mission by supporting jobseekers (our participants), engaging with local employers, and promoting the benefits of the Restart Scheme within the local community. Our participants are the lifeblood of our business and providing them with an excellent service is at the very core of the Employment Adviser role. Just some of your day-to-day responsibilities will include: Taking Ownership Meeting with and supporting a caseload of long-term unemployed jobseekers, identifying their barriers and creating tailored action plans to progress them into employment. Delivering personalised, one-to-one guidance to our participants including CV writing, interview preparation, and skills development. Meeting and exceeding performance targets and Key Performance Indicators (KPIs). Working Together Collaborating with participants to shift their mindset and build the confidence they need to find and sustain work. Engaging with local employers to identify job opportunities. Signposting participants to internal and external stakeholders to address specific barriers such as health, housing, or financial challenges. Promoting the Restart Scheme within the community, raising awareness of it's benefits and impact. Being Fair, Open, and Honest Providing inclusive support and advice to people from all backgrounds. What's in it for you? A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include: 25 days annual leave (pro-rata for part time) plus statutory bank holidays Reed Pension Scheme Award Winning Management & Leadership training Professional & Personal Development Funds Bi-annual pay reviews Plus much more that can be found on our website. The Employment Adviser role offers immense satisfaction of connecting people with the tailored support that they need to fulfil their potential. At Reed in Partnership, our values-Fair, Open & Honest, Take Ownership, and Work Together-guide everything we do. Join us in delivering services that make a real difference. To be successful in this role, we are looking for someone with: Ability to demonstrate coaching/mentoring experience and persuasion/influencing skills through previous work or social activities. Experience of working in a customer facing environment (i.e. Customer Services, Hospitality, Social Care, Customer Services, Sales) Experience of working in a fast paced, performance target driven environment. Willingness to travel locally (e.g. to meet customers/employers). A minimum of 2 A-Levels or an equivalent Level 3 Diploma. GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification). OR achievement of a Level 2 in Literacy Assessment at interview stage. OR International Equivalents. Desirable Criteria: Fluency in more than one language
Apr 22, 2026
Full time
Who we are: Reed in Partnership's Employability Division aims to positively transform lives by helping individuals who are unemployed, economically inactive, or facing challenges such as health conditions, disabilities, or caring responsibilities to find sustainable employment. Through a wide range of tailored support services including one-to-one careers guidance, CV writing, interview preparation, and skills training, we have supported over 250,000 people on their journey into work. Our Restart Scheme, funded by the Department for Work and Pensions (DWP), focuses specifically on supporting the long-term unemployed who are referred and mandated to the scheme by their local Job Centre Plus. We provide them with up to 12 months of personalised support to enter or re-enter the workforce. Internal applications for this role close on 03/04/2026 What is the role about? Employment Advisers are the front line of Reed in Partnership, directly contributing to our mission by supporting jobseekers (our participants), engaging with local employers, and promoting the benefits of the Restart Scheme within the local community. Our participants are the lifeblood of our business and providing them with an excellent service is at the very core of the Employment Adviser role. Just some of your day-to-day responsibilities will include: Taking Ownership Meeting with and supporting a caseload of long-term unemployed jobseekers, identifying their barriers and creating tailored action plans to progress them into employment. Delivering personalised, one-to-one guidance to our participants including CV writing, interview preparation, and skills development. Meeting and exceeding performance targets and Key Performance Indicators (KPIs). Working Together Collaborating with participants to shift their mindset and build the confidence they need to find and sustain work. Engaging with local employers to identify job opportunities. Signposting participants to internal and external stakeholders to address specific barriers such as health, housing, or financial challenges. Promoting the Restart Scheme within the community, raising awareness of it's benefits and impact. Being Fair, Open, and Honest Providing inclusive support and advice to people from all backgrounds. What's in it for you? A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include: 25 days annual leave (pro-rata for part time) plus statutory bank holidays Reed Pension Scheme Award Winning Management & Leadership training Professional & Personal Development Funds Bi-annual pay reviews Plus much more that can be found on our website. The Employment Adviser role offers immense satisfaction of connecting people with the tailored support that they need to fulfil their potential. At Reed in Partnership, our values-Fair, Open & Honest, Take Ownership, and Work Together-guide everything we do. Join us in delivering services that make a real difference. To be successful in this role, we are looking for someone with: Ability to demonstrate coaching/mentoring experience and persuasion/influencing skills through previous work or social activities. Experience of working in a customer facing environment (i.e. Customer Services, Hospitality, Social Care, Customer Services, Sales) Experience of working in a fast paced, performance target driven environment. Willingness to travel locally (e.g. to meet customers/employers). A minimum of 2 A-Levels or an equivalent Level 3 Diploma. GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification). OR achievement of a Level 2 in Literacy Assessment at interview stage. OR International Equivalents. Desirable Criteria: Fluency in more than one language
We are recruiting hosts who can offer a spare bedroom, 3 meals per day and the required lessons & activities to language students. Influent offers language courses to foreign students of all ages (children, teenagers, adults) and all levels (from beginner to advanced) who are looking for a language immersion experience living and studying in their tutor's home. Students usually book 10h, 15h, 20h or 25h teaching per week and usually stay an average of two weeks. As well as language lessons many students also book general activities, cultural visits or options (such as business, professional & specialised vocabulary, exam preparation etc ). Some students sometimes prefer to book only activities and no language lessons, there are many variations of the programme. Hosting with Influent is not usually a full time job (although some hosts manage to have students staying most weeks of the year), and many find it ties in very well with 'retirement,' running their own business, working from home, being at home with young children or even just working a few weeks during holidays. You choose when to host and who to host !
Apr 22, 2026
Full time
We are recruiting hosts who can offer a spare bedroom, 3 meals per day and the required lessons & activities to language students. Influent offers language courses to foreign students of all ages (children, teenagers, adults) and all levels (from beginner to advanced) who are looking for a language immersion experience living and studying in their tutor's home. Students usually book 10h, 15h, 20h or 25h teaching per week and usually stay an average of two weeks. As well as language lessons many students also book general activities, cultural visits or options (such as business, professional & specialised vocabulary, exam preparation etc ). Some students sometimes prefer to book only activities and no language lessons, there are many variations of the programme. Hosting with Influent is not usually a full time job (although some hosts manage to have students staying most weeks of the year), and many find it ties in very well with 'retirement,' running their own business, working from home, being at home with young children or even just working a few weeks during holidays. You choose when to host and who to host !
Here at South Thames College, we are seeking a Centre School Administrator in our School of Employability department at our Wandsworth Campus. Reporting to the Senior Curriculum Administrator and the Head of College Administration, you will create, review and update all school timetables within EBS, ensuring that all timetabling is accurate as per timetabling guidelines. As first point of contact for students, parents/carers, staff and members of the public both face to face and on the phone, you will liaise with the School Management Team to ensure course, room and staff timetables are up to date and accurate and ensure visiting tutors claims are processed timely. You will also liaise with MIS regarding withdrawals, transfers, late starters, early completers and cancelled enrolments, and support events such as those linked to enrolment, progression and admissions as well as parents' evening and open days within the College. This role would suit an individual who has experience of providing strong and effective administrative support within a fast-paced environment and who can work effectively under pressure, adhering to strict deadlines. With a high level of computer literacy, you will be able to communicate effectively, both orally and in writing, and be able to build relationships across teams to deliver tasks effectively. We'd also like you to be educated to GCSE/Level 2 including English and Maths. Experience of working effectively in a curriculum setting is desirable, as is experience of liaising with and supporting students, parents/carers and staff and achieving successful resolutions to enquiries. Closing date for the return of completed applications is 30th April 2026. The benefits package includes generous annual leave of 27 days plus up to 8 additional days over Christmas/New Year as well as an additional 5 days Wellbeing leave to enhance employees' physical and mental health. There is an excellent pension scheme that receives a significant financial contribution from the employer (Teachers Pensions or Local Government Pension Scheme), subsidised sports facilities and professional development and training plus a salary sacrifice cycle to work scheme . As part of our due diligence checks on prospective employees, successful candidates will be subject to an enhanced DBS check, satisfactory references, an online search and proof of eligibility to work in the UK. As outlined in the Public Sector Equality Duty of the Equality Act 2010, we are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. The South Thames Colleges Group is made up of Carshalton College, Kingston College, Merton College and South Thames College, which merged on 1 August 2017. South Thames Colleges Group is one of London's largest providers of post-16 education and training and is an ongoing and significant contributor to its local communities. We aim to put students' success at the heart of everything we do. We are looking for hard-working and collaborative people who can join our team and help challenge our students to achieve and progress.
Apr 22, 2026
Full time
Here at South Thames College, we are seeking a Centre School Administrator in our School of Employability department at our Wandsworth Campus. Reporting to the Senior Curriculum Administrator and the Head of College Administration, you will create, review and update all school timetables within EBS, ensuring that all timetabling is accurate as per timetabling guidelines. As first point of contact for students, parents/carers, staff and members of the public both face to face and on the phone, you will liaise with the School Management Team to ensure course, room and staff timetables are up to date and accurate and ensure visiting tutors claims are processed timely. You will also liaise with MIS regarding withdrawals, transfers, late starters, early completers and cancelled enrolments, and support events such as those linked to enrolment, progression and admissions as well as parents' evening and open days within the College. This role would suit an individual who has experience of providing strong and effective administrative support within a fast-paced environment and who can work effectively under pressure, adhering to strict deadlines. With a high level of computer literacy, you will be able to communicate effectively, both orally and in writing, and be able to build relationships across teams to deliver tasks effectively. We'd also like you to be educated to GCSE/Level 2 including English and Maths. Experience of working effectively in a curriculum setting is desirable, as is experience of liaising with and supporting students, parents/carers and staff and achieving successful resolutions to enquiries. Closing date for the return of completed applications is 30th April 2026. The benefits package includes generous annual leave of 27 days plus up to 8 additional days over Christmas/New Year as well as an additional 5 days Wellbeing leave to enhance employees' physical and mental health. There is an excellent pension scheme that receives a significant financial contribution from the employer (Teachers Pensions or Local Government Pension Scheme), subsidised sports facilities and professional development and training plus a salary sacrifice cycle to work scheme . As part of our due diligence checks on prospective employees, successful candidates will be subject to an enhanced DBS check, satisfactory references, an online search and proof of eligibility to work in the UK. As outlined in the Public Sector Equality Duty of the Equality Act 2010, we are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. The South Thames Colleges Group is made up of Carshalton College, Kingston College, Merton College and South Thames College, which merged on 1 August 2017. South Thames Colleges Group is one of London's largest providers of post-16 education and training and is an ongoing and significant contributor to its local communities. We aim to put students' success at the heart of everything we do. We are looking for hard-working and collaborative people who can join our team and help challenge our students to achieve and progress.
Forced Marriage and Honour Based Abuse Support and Outreach Worker We are looking for a Forced Marriage and Honour Based Abuse Support and Outreach Worker to provide direct support and advocacy to victims of Forced Marriage (FM) and Honour Based Abuse (HBA) Join an organisation that supports Black & Minoritised communities affected by domestic abuse. Set up in 1979, the charity is a leading provider supporting survivors through their journey to safety, confidence and independence to live free from violence, abuse and fear. Please note that due to the nature of this role, we can only accept female applicants. Position: Forced Marriage and Honour Based Abuse Support and Outreach Worker Location: West Midlands Hours: Full-time (37.5 hours per week) Salary: £25,000 - £26,000 (depending on experience and qualification) Contract: Fixed term contract until 31 March 2028 Closing Date: 20th May 2026 Interview Date: 28th May 2026 The Role As a Forced Marriage and Honour Based Abuse Support and Outreach Worker you will provide person-centred, needs-led support, advocacy and safety planning to victims and survivors, ensuring they are safeguarded and supported to access appropriate services, including legal advice and assistance with evidence gathering. You will support applications for Forced Marriage Protection Orders and other civil protection orders, and help individuals to report abuse and navigate the criminal justice process with ongoing emotional and practical support. You will work in partnership with statutory and voluntary agencies to coordinate effective responses and improve access to support pathways. The role includes delivering and supporting group work, workshops and outreach activities that reduce isolation and build confidence, resilience and independence. You will also contribute to awareness-raising and training for young people, community members and professionals, as well as supporting the development of campaigns and engagement work. In addition, you will participate in a 24-hour helpline rota, assist with policy development, and ensure compliance with safeguarding, health and safety, and organisational procedures and regulatory requirements. Specific areas of responsibility include: Advocacy and Casework Quality, Performance and Partnerships Management External Partners Work You will be expected to cover on a rota basis out of hours and weekend on-call for emergencies. About You We are looking for someone who has excellent communication skills with the ability to communicate effectively when advocating for service users, raising awareness of FM & HBA and representing the charity. You will bring with you the following key skills and experience: Experience of successful advocacy for women who are victims/survivors of FM and HBA, and particularly who may face additional risks and barriers Knowledge of the issues facing women, children and young people affected by FM and HBA Ability to prepare effective, relevant arguments (written and oral) and to influence effectively to a wide range of audiences Fluent in English and at least one main South Asian language Able to be work evenings occasionally when required Ability to work independently and within a team, to plan and manage a complex workload, meet deadlines, problem-solve and respond to unplanned demands High level of self-motivation and ability to think creatively with a can-do attitude that can inspire others Female applicants only. Our client is committed to equality of opportunity and encourage applications from all sectors of the community. In light of the nature of work, the candidate s gender is considered to be an occupational requirement in accordance with Schedule 9 (part 1) of the Equality Act 2010. This post is subject to Rehabilitation of Offenders Act 1974. A criminal record will not necessarily exclude you from this post but under the Act, we must have details. An Enhanced Disclosure will be sought in the event of a successful application for this post and therefore you will be required to give details of spent and unspent convictions disclosed above. The charity operates under the Revised Code of Practice for Disclosure and Barring Service. You may also have experience in roles such as Advocacy, Advocate, Domestic Abuse Advocate, IDVA, Domestic Abuse Advocate, Domestic Abuse Advocacy, Domestic Abuse Outreach Worker, Domestic Abuse Case Worker, Domestic Abuse Case Worker and Outreach, Domestic Abuse Support Worker, Junior IDVA. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Apr 22, 2026
Full time
Forced Marriage and Honour Based Abuse Support and Outreach Worker We are looking for a Forced Marriage and Honour Based Abuse Support and Outreach Worker to provide direct support and advocacy to victims of Forced Marriage (FM) and Honour Based Abuse (HBA) Join an organisation that supports Black & Minoritised communities affected by domestic abuse. Set up in 1979, the charity is a leading provider supporting survivors through their journey to safety, confidence and independence to live free from violence, abuse and fear. Please note that due to the nature of this role, we can only accept female applicants. Position: Forced Marriage and Honour Based Abuse Support and Outreach Worker Location: West Midlands Hours: Full-time (37.5 hours per week) Salary: £25,000 - £26,000 (depending on experience and qualification) Contract: Fixed term contract until 31 March 2028 Closing Date: 20th May 2026 Interview Date: 28th May 2026 The Role As a Forced Marriage and Honour Based Abuse Support and Outreach Worker you will provide person-centred, needs-led support, advocacy and safety planning to victims and survivors, ensuring they are safeguarded and supported to access appropriate services, including legal advice and assistance with evidence gathering. You will support applications for Forced Marriage Protection Orders and other civil protection orders, and help individuals to report abuse and navigate the criminal justice process with ongoing emotional and practical support. You will work in partnership with statutory and voluntary agencies to coordinate effective responses and improve access to support pathways. The role includes delivering and supporting group work, workshops and outreach activities that reduce isolation and build confidence, resilience and independence. You will also contribute to awareness-raising and training for young people, community members and professionals, as well as supporting the development of campaigns and engagement work. In addition, you will participate in a 24-hour helpline rota, assist with policy development, and ensure compliance with safeguarding, health and safety, and organisational procedures and regulatory requirements. Specific areas of responsibility include: Advocacy and Casework Quality, Performance and Partnerships Management External Partners Work You will be expected to cover on a rota basis out of hours and weekend on-call for emergencies. About You We are looking for someone who has excellent communication skills with the ability to communicate effectively when advocating for service users, raising awareness of FM & HBA and representing the charity. You will bring with you the following key skills and experience: Experience of successful advocacy for women who are victims/survivors of FM and HBA, and particularly who may face additional risks and barriers Knowledge of the issues facing women, children and young people affected by FM and HBA Ability to prepare effective, relevant arguments (written and oral) and to influence effectively to a wide range of audiences Fluent in English and at least one main South Asian language Able to be work evenings occasionally when required Ability to work independently and within a team, to plan and manage a complex workload, meet deadlines, problem-solve and respond to unplanned demands High level of self-motivation and ability to think creatively with a can-do attitude that can inspire others Female applicants only. Our client is committed to equality of opportunity and encourage applications from all sectors of the community. In light of the nature of work, the candidate s gender is considered to be an occupational requirement in accordance with Schedule 9 (part 1) of the Equality Act 2010. This post is subject to Rehabilitation of Offenders Act 1974. A criminal record will not necessarily exclude you from this post but under the Act, we must have details. An Enhanced Disclosure will be sought in the event of a successful application for this post and therefore you will be required to give details of spent and unspent convictions disclosed above. The charity operates under the Revised Code of Practice for Disclosure and Barring Service. You may also have experience in roles such as Advocacy, Advocate, Domestic Abuse Advocate, IDVA, Domestic Abuse Advocate, Domestic Abuse Advocacy, Domestic Abuse Outreach Worker, Domestic Abuse Case Worker, Domestic Abuse Case Worker and Outreach, Domestic Abuse Support Worker, Junior IDVA. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
International Rescue Committee UK
Winchester, Hampshire
The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. BACKGROUND The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable. IRC UK IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England. In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm. The Purpose of the Role The Senior Integration Officer will provide team leadership for longer-term integration casework for refugee households including both adults and children resettling in Hampshire under the UK Government Resettlement Programme. This includes the Afghan Resettlement Programme (ARP), the United Kingdom Resettlement Scheme (UKRS), Community Sponsorship, and other eligible schemes. The role focuses on households in their second year onwards of engagement with the service (following completion of the initial resettlement period). The Senior Integration Officer line manages two Integration Officers and holds a 50% capacity caseload (including complex integration cases), providing reflective supervision, case direction and oversight of safeguarding cases. The postholder will maintain oversight of case management standards, support planning and Outcomes Star use, data quality, and performance reporting in line with contractual requirements. Key Working Relationships This position will work closely with all staff involved in the delivery of the Hampshire Resettlement and Integration Support Service. This will include the Programme Manager (Resettlement and Integration), Senior Resettlement Officer, Integration Officers, Bilingual Integration Officer, Bilingual Resettlement Officers, Refugee Employability Caseworker, ESOL Coordinator and Senior Community and Engagement Officer. Externally, the position will build and maintain strong working relationships with our partners, Citizens Advice Rushmoor, statutory services, commissioned providers, and voluntary and community sector partners across Hampshire. The Senior Integration Officer will represent the service at multi-agency forums, strengthening referral and escalation pathways (including for safeguarding and complex needs), and will work with partners to highlight systemic and individual barriers to independence and longer-term integration outcomes for resettled households. This role is line managed by the Programme Manager with a dotted-line reporting relationship with the UK Safeguarding Advisor on safeguarding matters. KEY ACCOUNTABILITIES: Support to Households (50% caseload capacity) Hold a 50% capacity caseload, including complex or high-need integration cases, providing direct one-to-one support and modelling best practice. Provide tailored strengths -based casework support to refugee households in years 2 onwards, supporting progression towards independence and reduced reliance on intensive services. Where applicable, provide bilingual support and where not possible work effectively with interpreters to ensure clear, accurate and culturally appropriate communication. Deliver and/or lead group-based integration sessions and workshops that support access to information, peer learning and opportunities related to longer-term settlement in the UK. Lead on partnership development and maintenance (including with Citizens Advice Rushmoor and other local partners), strengthening referral and signposting pathways and coordinating access to services and resources that enable clients to meet their short- and long-term goals. Support the completion and regular review of individual Support Plans using the Outcomes Star tool, with a focus on progression, goal-setting and exit planning. Advocate, verbally and in written form, on behalf of clients with service providers and statutory agencies, and support escalation and problem-solving where required. Team support and quality assurance (40%) Line manage two Integration Officers, including setting objectives, providing regular reflective supervision, supporting wellbeing and professional development, and completing performance review processes. Provide case management support and oversight, including reviewing Individual Support Plans/Outcomes Star use, ensuring timely case notes, and embedding strengths-based, trauma-informed practice. Support team coordination and consistency, including agreeing priorities, balancing workload, supporting cover arrangements, and promoting learning and continuous improvement. Provide coaching/training and on-the-job support to strengthen delivery. Safeguarding Serve as the first point of contact for safeguarding concerns and record all incidents promptly and confidentially in the CRM. Complete initial risk assessments using the matrix and manage low/medium-risk cases in line with the IRC UK Safeguarding SOP, escalating to the Project Manager for supervision and closure. Escalate high-risk concerns immediately to the UK Safeguarding Advisor and seek guidance on complex or unclear cases. Oversee programme safeguarding across delivery: track actions/outcomes, participate in weekly case reviews, engage partners, and promote staff understanding of reporting procedures. Key administrative tasks and ways of working (10%) Ensure timely and accurate compliance with all reporting requirements, including oversight of database management, case noting and file maintenance, with a focus on evidencing client progress and outcomes in line with data protection and contractual requirements. Monitor data quality across the team, implementing checks, addressing gaps promptly and supporting the Integration Officers to maintain consistently high documentation standards. Coordinate and support project logistics (as needed), such as arranging venues, preparing materials for group sessions, and ensuring accessible delivery across partner sites. Provide flexible administrative support to meet project needs, including contributing to internal reporting and contract performance monitoring. Attend and contribute to multi-agency coordination meetings and service development discussions, bringing operational insight to improve longer-term integration support. Regularly gather and act on client and partner feedback to improve service quality, accessibility and responsiveness, and support continuous improvement across the team. Carry out all duties in accordance with the aims, values and policies of the International Rescue Committee, in particular in relation to safeguarding, confidentiality, impartiality and equal opportunities, relevant legislation and contractual/donor requirements. PERSON SPECIFICATION Skills, Knowledge and Qualifications: Essential Demonstrated ability to lead on longer-term integration delivery, supporting clients to move towards independence, providing operational guidance, coaching and support to staff members to ensure consistent, high-quality, outcomes-focused casework. Strong written and verbal communication skills, with the ability to communicate effectively with colleagues, partners and clients in English. Sound understanding of safeguarding principles and risk management processes, with the ability to exercise professional judgement and provide appropriate guidance in complex or sensitive situations. Excellent interpersonal and relationship-building skills, with the confidence to navigate and maintain a wide range of internal and external partnerships. Strong organisational skills, with the ability to prioritise, manage competing demands and meet deadlines. Good IT skills, including proficiency in Microsoft Office and experience leading meetings or trainings via online platforms such as Microsoft Teams and Zoom. Ability to work flexibly both independently and collaboratively as part of a team. Ability to travel regularly throughout the service delivery area and, where required, to attend partner locations and multi-agency meetings. Desirable Fluency in Dari and/or Pashto or another relevant community language, enhancing culturally responsive engagement and reducing reliance on interpretation where appropriate. Experience: Essential Significant experience supporting refugees . click apply for full job details
Apr 22, 2026
Full time
The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. BACKGROUND The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable. IRC UK IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England. In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm. The Purpose of the Role The Senior Integration Officer will provide team leadership for longer-term integration casework for refugee households including both adults and children resettling in Hampshire under the UK Government Resettlement Programme. This includes the Afghan Resettlement Programme (ARP), the United Kingdom Resettlement Scheme (UKRS), Community Sponsorship, and other eligible schemes. The role focuses on households in their second year onwards of engagement with the service (following completion of the initial resettlement period). The Senior Integration Officer line manages two Integration Officers and holds a 50% capacity caseload (including complex integration cases), providing reflective supervision, case direction and oversight of safeguarding cases. The postholder will maintain oversight of case management standards, support planning and Outcomes Star use, data quality, and performance reporting in line with contractual requirements. Key Working Relationships This position will work closely with all staff involved in the delivery of the Hampshire Resettlement and Integration Support Service. This will include the Programme Manager (Resettlement and Integration), Senior Resettlement Officer, Integration Officers, Bilingual Integration Officer, Bilingual Resettlement Officers, Refugee Employability Caseworker, ESOL Coordinator and Senior Community and Engagement Officer. Externally, the position will build and maintain strong working relationships with our partners, Citizens Advice Rushmoor, statutory services, commissioned providers, and voluntary and community sector partners across Hampshire. The Senior Integration Officer will represent the service at multi-agency forums, strengthening referral and escalation pathways (including for safeguarding and complex needs), and will work with partners to highlight systemic and individual barriers to independence and longer-term integration outcomes for resettled households. This role is line managed by the Programme Manager with a dotted-line reporting relationship with the UK Safeguarding Advisor on safeguarding matters. KEY ACCOUNTABILITIES: Support to Households (50% caseload capacity) Hold a 50% capacity caseload, including complex or high-need integration cases, providing direct one-to-one support and modelling best practice. Provide tailored strengths -based casework support to refugee households in years 2 onwards, supporting progression towards independence and reduced reliance on intensive services. Where applicable, provide bilingual support and where not possible work effectively with interpreters to ensure clear, accurate and culturally appropriate communication. Deliver and/or lead group-based integration sessions and workshops that support access to information, peer learning and opportunities related to longer-term settlement in the UK. Lead on partnership development and maintenance (including with Citizens Advice Rushmoor and other local partners), strengthening referral and signposting pathways and coordinating access to services and resources that enable clients to meet their short- and long-term goals. Support the completion and regular review of individual Support Plans using the Outcomes Star tool, with a focus on progression, goal-setting and exit planning. Advocate, verbally and in written form, on behalf of clients with service providers and statutory agencies, and support escalation and problem-solving where required. Team support and quality assurance (40%) Line manage two Integration Officers, including setting objectives, providing regular reflective supervision, supporting wellbeing and professional development, and completing performance review processes. Provide case management support and oversight, including reviewing Individual Support Plans/Outcomes Star use, ensuring timely case notes, and embedding strengths-based, trauma-informed practice. Support team coordination and consistency, including agreeing priorities, balancing workload, supporting cover arrangements, and promoting learning and continuous improvement. Provide coaching/training and on-the-job support to strengthen delivery. Safeguarding Serve as the first point of contact for safeguarding concerns and record all incidents promptly and confidentially in the CRM. Complete initial risk assessments using the matrix and manage low/medium-risk cases in line with the IRC UK Safeguarding SOP, escalating to the Project Manager for supervision and closure. Escalate high-risk concerns immediately to the UK Safeguarding Advisor and seek guidance on complex or unclear cases. Oversee programme safeguarding across delivery: track actions/outcomes, participate in weekly case reviews, engage partners, and promote staff understanding of reporting procedures. Key administrative tasks and ways of working (10%) Ensure timely and accurate compliance with all reporting requirements, including oversight of database management, case noting and file maintenance, with a focus on evidencing client progress and outcomes in line with data protection and contractual requirements. Monitor data quality across the team, implementing checks, addressing gaps promptly and supporting the Integration Officers to maintain consistently high documentation standards. Coordinate and support project logistics (as needed), such as arranging venues, preparing materials for group sessions, and ensuring accessible delivery across partner sites. Provide flexible administrative support to meet project needs, including contributing to internal reporting and contract performance monitoring. Attend and contribute to multi-agency coordination meetings and service development discussions, bringing operational insight to improve longer-term integration support. Regularly gather and act on client and partner feedback to improve service quality, accessibility and responsiveness, and support continuous improvement across the team. Carry out all duties in accordance with the aims, values and policies of the International Rescue Committee, in particular in relation to safeguarding, confidentiality, impartiality and equal opportunities, relevant legislation and contractual/donor requirements. PERSON SPECIFICATION Skills, Knowledge and Qualifications: Essential Demonstrated ability to lead on longer-term integration delivery, supporting clients to move towards independence, providing operational guidance, coaching and support to staff members to ensure consistent, high-quality, outcomes-focused casework. Strong written and verbal communication skills, with the ability to communicate effectively with colleagues, partners and clients in English. Sound understanding of safeguarding principles and risk management processes, with the ability to exercise professional judgement and provide appropriate guidance in complex or sensitive situations. Excellent interpersonal and relationship-building skills, with the confidence to navigate and maintain a wide range of internal and external partnerships. Strong organisational skills, with the ability to prioritise, manage competing demands and meet deadlines. Good IT skills, including proficiency in Microsoft Office and experience leading meetings or trainings via online platforms such as Microsoft Teams and Zoom. Ability to work flexibly both independently and collaboratively as part of a team. Ability to travel regularly throughout the service delivery area and, where required, to attend partner locations and multi-agency meetings. Desirable Fluency in Dari and/or Pashto or another relevant community language, enhancing culturally responsive engagement and reducing reliance on interpretation where appropriate. Experience: Essential Significant experience supporting refugees . click apply for full job details
Access COINS ERP System Manager (Permanent) Department: Finance Salary: £75,000 - £85,000 per annum DOE Location : Reading, UK Working Model : Hybrid (2-3 days onsite) with flexible working options Important: In order to be considered, applicants must possess right to work in the UK. Please note that visa sponsorship is not available for this role. Role Overview This is a newly created, permanent, cross-functional role within the Finance Department, supporting the wider business across multiple functions. The Access COINS ERP System Manager will report to the Regional Financial Controllers and take full ownership and accountability for the Access COINS ERP system across all company entities. This position plays a critical role in ensuring the integrity, performance, and continuous improvement of the ERP system, while supporting daily, weekly, monthly, and annual reporting processes. The role offers significant exposure across business units, working closely with Finance, Procurement, Plant, Payroll, Commercial, and Project Delivery teams. Key Responsibilities Act as the Access COINS ERP Super User, with end-to-end ownership of all system modules across the organisation Serve as the key link between business users and IT, translating operational requirements into effective system configurations Manage role-based access control (RBAC), including user onboarding/offboarding and permissions management, ensuring strict security protocols Provide ongoing user support, troubleshooting system issues and resolving process challenges Collaborate with Learning & Development to create training materials and deliver user training sessions Perform regular data validation to ensure data accuracy, consistency, and integrity across the system Develop and support custom reports and dashboards to enable data-driven decision-making Maintain and troubleshoot integrations, APIs, and Middleware with third-party systems Manage and optimise system workflows to improve operational efficiency Liaise with the ERP vendor to implement updates and ensure compliance with statutory requirements Maintain detailed system documentation, including configuration logs and disaster recovery procedures Ensure compliance with data governance, regulatory requirements, and company policies Deliver a high-quality, responsive service to stakeholders across all business units Key Requirements 2+ years' experience working with the COINS ERP system (essential) Strong COINS report writing skills Experience with Commercial CVR (Cost Value Reconciliation) processes Previous experience managing and maintaining an ERP system (preferably Access COINS) Third-level qualification in a relevant discipline (desirable), or equivalent experience Strong knowledge of system configuration, database management, and data maintenance Experience managing security protocols and user access controls Proven ability to work in a fast-paced, multi-stream environment and meet deadlines Highly organised, self-motivated, and solution-focused, with the ability to work independently and collaboratively Excellent analytical and problem-solving skills Strong communication and interpersonal skills with commercial awareness Effective time management and prioritisation skills High standard of written and spoken English Willingness to travel to company locations as required High level of integrity with the ability to manage confidential information What You'll Bring You are a proactive and detail-oriented ERP specialist who thrives in a dynamic environment. You enjoy solving problems, improving systems, and working across teams to deliver real business value through technology.
Apr 22, 2026
Full time
Access COINS ERP System Manager (Permanent) Department: Finance Salary: £75,000 - £85,000 per annum DOE Location : Reading, UK Working Model : Hybrid (2-3 days onsite) with flexible working options Important: In order to be considered, applicants must possess right to work in the UK. Please note that visa sponsorship is not available for this role. Role Overview This is a newly created, permanent, cross-functional role within the Finance Department, supporting the wider business across multiple functions. The Access COINS ERP System Manager will report to the Regional Financial Controllers and take full ownership and accountability for the Access COINS ERP system across all company entities. This position plays a critical role in ensuring the integrity, performance, and continuous improvement of the ERP system, while supporting daily, weekly, monthly, and annual reporting processes. The role offers significant exposure across business units, working closely with Finance, Procurement, Plant, Payroll, Commercial, and Project Delivery teams. Key Responsibilities Act as the Access COINS ERP Super User, with end-to-end ownership of all system modules across the organisation Serve as the key link between business users and IT, translating operational requirements into effective system configurations Manage role-based access control (RBAC), including user onboarding/offboarding and permissions management, ensuring strict security protocols Provide ongoing user support, troubleshooting system issues and resolving process challenges Collaborate with Learning & Development to create training materials and deliver user training sessions Perform regular data validation to ensure data accuracy, consistency, and integrity across the system Develop and support custom reports and dashboards to enable data-driven decision-making Maintain and troubleshoot integrations, APIs, and Middleware with third-party systems Manage and optimise system workflows to improve operational efficiency Liaise with the ERP vendor to implement updates and ensure compliance with statutory requirements Maintain detailed system documentation, including configuration logs and disaster recovery procedures Ensure compliance with data governance, regulatory requirements, and company policies Deliver a high-quality, responsive service to stakeholders across all business units Key Requirements 2+ years' experience working with the COINS ERP system (essential) Strong COINS report writing skills Experience with Commercial CVR (Cost Value Reconciliation) processes Previous experience managing and maintaining an ERP system (preferably Access COINS) Third-level qualification in a relevant discipline (desirable), or equivalent experience Strong knowledge of system configuration, database management, and data maintenance Experience managing security protocols and user access controls Proven ability to work in a fast-paced, multi-stream environment and meet deadlines Highly organised, self-motivated, and solution-focused, with the ability to work independently and collaboratively Excellent analytical and problem-solving skills Strong communication and interpersonal skills with commercial awareness Effective time management and prioritisation skills High standard of written and spoken English Willingness to travel to company locations as required High level of integrity with the ability to manage confidential information What You'll Bring You are a proactive and detail-oriented ERP specialist who thrives in a dynamic environment. You enjoy solving problems, improving systems, and working across teams to deliver real business value through technology.
Build Skills, Gain Experience Become an Apprentice Sales Assistant and Grow with Us! Hours: 39 hours a week Shifts: Flexible Salary: £9.75 - £10.55 per hour Why Superdrug? At Superdrug, our customers and our teams are at the heart of everything we do. Loved for our accessible health and beauty, value, variety, expert advice & top-notch service.Were all about personality, we aim to have fun, and we work hard to deliver That Superdrug feeling!Hard work? Absolutely.Rewarding? Always. Here's the exciting bit A great day includes: As an Apprentice Sales Assistant at Superdrug, youll be right at the heart of the action-serving customers with a smile, sharing our amazing Star Buys, and making sure everyone leaves feeling great!Youll help keep the store looking its best and fully stocked, while playing a key role in smashing store targets. Its a hands-on, fast-paced role thats never boring and packed with chances to learn. We see our Apprentice Sales Assistants as future Team Leaders, and well give you everything you need to grow-with brilliant training, and real opportunities to progress.Your training will take place in-store over the first 12 months, so no college days and no homework! At the end of your training period, you will complete a discussion around your experiences and an observation of you performing your role. You will be supported throughout by your team and your tutor to achieve your Retailer Level 2 Apprenticeship What youll bring to the role: A positive mindset & clear communication skillsPassionate about health & beauty and customer serviceDesire to learn and improve your knowledge/skillsFlexible in working hours and adaptable to change You qualify if You have a grade 4 / C GCSE (or equivalent) in English and maths (national 4s for Scotland) You are not currently in any form of education, and you are available for full time shifts You HAVENT completed a Retail Apprenticeship before You are eligible to work in the UK You are brand new to retail Why Youll Love Working with Us Up to 28 days holiday Up to 30% discount for you and a friend or family member Excellent training Great sales incentives Get instant access to Stream. A tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future. Enhanced company sick pay and pregnancy loss and support Come and be part of something special! For information on how we manage and store your data, please visit: privacy-policy/
Apr 22, 2026
Contractor
Build Skills, Gain Experience Become an Apprentice Sales Assistant and Grow with Us! Hours: 39 hours a week Shifts: Flexible Salary: £9.75 - £10.55 per hour Why Superdrug? At Superdrug, our customers and our teams are at the heart of everything we do. Loved for our accessible health and beauty, value, variety, expert advice & top-notch service.Were all about personality, we aim to have fun, and we work hard to deliver That Superdrug feeling!Hard work? Absolutely.Rewarding? Always. Here's the exciting bit A great day includes: As an Apprentice Sales Assistant at Superdrug, youll be right at the heart of the action-serving customers with a smile, sharing our amazing Star Buys, and making sure everyone leaves feeling great!Youll help keep the store looking its best and fully stocked, while playing a key role in smashing store targets. Its a hands-on, fast-paced role thats never boring and packed with chances to learn. We see our Apprentice Sales Assistants as future Team Leaders, and well give you everything you need to grow-with brilliant training, and real opportunities to progress.Your training will take place in-store over the first 12 months, so no college days and no homework! At the end of your training period, you will complete a discussion around your experiences and an observation of you performing your role. You will be supported throughout by your team and your tutor to achieve your Retailer Level 2 Apprenticeship What youll bring to the role: A positive mindset & clear communication skillsPassionate about health & beauty and customer serviceDesire to learn and improve your knowledge/skillsFlexible in working hours and adaptable to change You qualify if You have a grade 4 / C GCSE (or equivalent) in English and maths (national 4s for Scotland) You are not currently in any form of education, and you are available for full time shifts You HAVENT completed a Retail Apprenticeship before You are eligible to work in the UK You are brand new to retail Why Youll Love Working with Us Up to 28 days holiday Up to 30% discount for you and a friend or family member Excellent training Great sales incentives Get instant access to Stream. A tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future. Enhanced company sick pay and pregnancy loss and support Come and be part of something special! For information on how we manage and store your data, please visit: privacy-policy/
Progress Your Career. Stay in Practice. Lead Without Leaving What You Love. A rare opportunity for genuine career progression without moving into management - our Principal Social Worker role offers a Team Manager salary while keeping you at the heart of direct practice. The Service and Team Cornwall isn't just a fantastic place to live - it's an inspiring place to grow your social work career. Fresh from our 'Good with Outstanding features' Ofsted judgement (July 2024), we're a service on the rise: ambitious, bold and focused on delivering real impact for children and families. Our transformed Family Help model brings together the best of Early Help and Child in Need practice, codesigned with practitioners to deliver more effective, truly child centred support. We're investing where it counts: our specialist Parent Assess team delivers high quality inhouse assessments, and every Family Help Team is strengthened by an Integrated Family Domestic Abuse Support Advisor and dedicated clinical psychology input, ensuring a confident response to domestic abuse and complex needs. We champion meaningful family participation through Family Group Conferencing, Family Led Meetings and consistent use of genograms and ecomaps. Families also benefit from our award winning Family Information Service, a strengthened parenting offer and one of the best care leaver services in the country. Ofsted recognised the strength of our culture and approach: "Senior leaders and politicians are relentless in their drive to continue to improve the lives of Cornwall's children and families Staff's care, commitment and child focused approach shine through." - Ofsted, July 2024. Cornwall offers forward thinking social work in a place where wellbeing comes first. With stunning coastlines, strong communities and a culture that values balance and professional pride, this is a service where practitioners thrive - and where your leadership will shape the future of children's services. The Role Research (CCInform 2026) shows that many social workers feel their only progression route is through management with few senior opportunities for those who want to remain in direct practice. Our Principal Social Worker role changes that. This is a specialist practice leadership position, paid at Team Manager level, designed for experienced practitioners who want to influence practice quality while staying close to children, families and frontline work. As a Principal Social Worker, you will hold a small caseload of direct work, deputise for your Team Manager, and play a key role in developing the skills, confidence and professional curiosity of your team. You'll be supported by a comprehensive core learning offer and a clear qualification and career pathway, giving you the structure and space to continue developing your expertise. We value continuous learning and recognise its impact on outcomes - with progression and rewards that reflect your contribution. Roles are available in teams across the county, including Family Help, Children in Care, Kinship, Family Plus, and the Disabled Children & Therapy Service. This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies. This position will be subject to an enhanced criminal record disclosure check. What You'll Need to Succeed: A recognised social work qualification and Social Work England registration 60 Master's level post qualifying credits (with support towards a further 60 academic credits) At least 5 years post qualification experience in children's social work Strong practice expertise grounded in evidence informed approaches A passion for relationship based practice and developing others Excellent reflective skills, with the ability to lead and influence practice and develop others We welcome applications from experienced registered practitioners returning to social work. Please read the role profile for the full details of this role attached below in this advert. What We Offer We recognise the difference you make - and we support you every step of the way. Competitive salary equivalent to Team Manager level £4,000 welcome bonus and generous relocation package (eligibility applies) Lease car scheme Flexible working options, including hybrid and part time 26 days annual leave (rising with service) plus bank holidays High quality supervision and a culture of professional curiosity Our excellent learning and development offer Practice Educator support from our dedicated team Access to Community Care Inform and Research in Practice Payment of Social Work England registration fees
Apr 22, 2026
Full time
Progress Your Career. Stay in Practice. Lead Without Leaving What You Love. A rare opportunity for genuine career progression without moving into management - our Principal Social Worker role offers a Team Manager salary while keeping you at the heart of direct practice. The Service and Team Cornwall isn't just a fantastic place to live - it's an inspiring place to grow your social work career. Fresh from our 'Good with Outstanding features' Ofsted judgement (July 2024), we're a service on the rise: ambitious, bold and focused on delivering real impact for children and families. Our transformed Family Help model brings together the best of Early Help and Child in Need practice, codesigned with practitioners to deliver more effective, truly child centred support. We're investing where it counts: our specialist Parent Assess team delivers high quality inhouse assessments, and every Family Help Team is strengthened by an Integrated Family Domestic Abuse Support Advisor and dedicated clinical psychology input, ensuring a confident response to domestic abuse and complex needs. We champion meaningful family participation through Family Group Conferencing, Family Led Meetings and consistent use of genograms and ecomaps. Families also benefit from our award winning Family Information Service, a strengthened parenting offer and one of the best care leaver services in the country. Ofsted recognised the strength of our culture and approach: "Senior leaders and politicians are relentless in their drive to continue to improve the lives of Cornwall's children and families Staff's care, commitment and child focused approach shine through." - Ofsted, July 2024. Cornwall offers forward thinking social work in a place where wellbeing comes first. With stunning coastlines, strong communities and a culture that values balance and professional pride, this is a service where practitioners thrive - and where your leadership will shape the future of children's services. The Role Research (CCInform 2026) shows that many social workers feel their only progression route is through management with few senior opportunities for those who want to remain in direct practice. Our Principal Social Worker role changes that. This is a specialist practice leadership position, paid at Team Manager level, designed for experienced practitioners who want to influence practice quality while staying close to children, families and frontline work. As a Principal Social Worker, you will hold a small caseload of direct work, deputise for your Team Manager, and play a key role in developing the skills, confidence and professional curiosity of your team. You'll be supported by a comprehensive core learning offer and a clear qualification and career pathway, giving you the structure and space to continue developing your expertise. We value continuous learning and recognise its impact on outcomes - with progression and rewards that reflect your contribution. Roles are available in teams across the county, including Family Help, Children in Care, Kinship, Family Plus, and the Disabled Children & Therapy Service. This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies. This position will be subject to an enhanced criminal record disclosure check. What You'll Need to Succeed: A recognised social work qualification and Social Work England registration 60 Master's level post qualifying credits (with support towards a further 60 academic credits) At least 5 years post qualification experience in children's social work Strong practice expertise grounded in evidence informed approaches A passion for relationship based practice and developing others Excellent reflective skills, with the ability to lead and influence practice and develop others We welcome applications from experienced registered practitioners returning to social work. Please read the role profile for the full details of this role attached below in this advert. What We Offer We recognise the difference you make - and we support you every step of the way. Competitive salary equivalent to Team Manager level £4,000 welcome bonus and generous relocation package (eligibility applies) Lease car scheme Flexible working options, including hybrid and part time 26 days annual leave (rising with service) plus bank holidays High quality supervision and a culture of professional curiosity Our excellent learning and development offer Practice Educator support from our dedicated team Access to Community Care Inform and Research in Practice Payment of Social Work England registration fees
Hays Specialist Recruitment - Education
East Grinstead, Sussex
Job Title - Trainee Tutor (Teaching Assistant) Location - East Grinstead Salary - 23,368 Start Date - ASAP Hours - Monday to Friday, 8:45 - 5:00 (4:30 finish on a Friday) - 42 weeks a year across three terms Your new company We are recruiting on behalf of a small independent day school dedicated to providing specialised teaching for Primary, Secondary, and Sixth Form pupils aged 4 to 19, who have an autistic diagnosis. Located just outside East Grinstead, they serve a wide range of Local authorities in the South East. Their mission is to help pupils develop the skills, understanding, and confidence needed to reach their full potential, enabling them to lead fulfilling and happy lives. Founded in 2004 by a group of parents who had been running home education programmes, their school was established with the aim of meeting each pupil's individual and autism-specific needs within a social school setting.The defining aspect of their approach is the use of individualised programmes for each pupil throughout the school day, based on Applied Behaviour Analysis (ABA), complemented by other supportive methods. Your new role You will be working as a Trainee Tutor (Teaching Assistant) based in one of the classrooms supporting the children with their learning and development. Some of your responsibilities will include: Educational Conduct individualised teaching sessions with assigned pupils. Collect and record data on delivered programmes. Assist in instructing pupils during extracurricular activities. Aim for full-time 1:1 teaching and key worker responsibilities. Supervise playtime and lunch on a rota basis. Contribute to curricular and teaching material production. Participate in staff meetings and training. Provide personal care when required. Work within a classroom team to deliver behaviour-based instruction to children with autism and related communication disorders. Communication and Record Keeping: Contribute to home/school liaison and written reports for key children. Regularly upload evidence of pupils' progress. Actively participate in team meetings and contribute ideas for pupil learning. Professional Development: Engage throughout the probationary period to meet competencies and targets. Undertake professional development on relevant issues as agreed by senior staff. Physical Activities: Participate in regular physical activities with pupils, including swimming, horse riding, running, and trampolining. What you'll need to succeed You will need some experience working in the care of educational sector with children and a basic understanding of child development. Ability to be able to communicate effectively with children, parents and other professionals in the school Ability to keep accurate records Ability to safeguard and promote the welfare of children GCSE Maths and English (Grade 4+ or equivalent) Willingness to underake training What you'll get in return Flexible working options available. Full training provided to become a Tutor/Teaching Assistant Competitive salary What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Apr 22, 2026
Full time
Job Title - Trainee Tutor (Teaching Assistant) Location - East Grinstead Salary - 23,368 Start Date - ASAP Hours - Monday to Friday, 8:45 - 5:00 (4:30 finish on a Friday) - 42 weeks a year across three terms Your new company We are recruiting on behalf of a small independent day school dedicated to providing specialised teaching for Primary, Secondary, and Sixth Form pupils aged 4 to 19, who have an autistic diagnosis. Located just outside East Grinstead, they serve a wide range of Local authorities in the South East. Their mission is to help pupils develop the skills, understanding, and confidence needed to reach their full potential, enabling them to lead fulfilling and happy lives. Founded in 2004 by a group of parents who had been running home education programmes, their school was established with the aim of meeting each pupil's individual and autism-specific needs within a social school setting.The defining aspect of their approach is the use of individualised programmes for each pupil throughout the school day, based on Applied Behaviour Analysis (ABA), complemented by other supportive methods. Your new role You will be working as a Trainee Tutor (Teaching Assistant) based in one of the classrooms supporting the children with their learning and development. Some of your responsibilities will include: Educational Conduct individualised teaching sessions with assigned pupils. Collect and record data on delivered programmes. Assist in instructing pupils during extracurricular activities. Aim for full-time 1:1 teaching and key worker responsibilities. Supervise playtime and lunch on a rota basis. Contribute to curricular and teaching material production. Participate in staff meetings and training. Provide personal care when required. Work within a classroom team to deliver behaviour-based instruction to children with autism and related communication disorders. Communication and Record Keeping: Contribute to home/school liaison and written reports for key children. Regularly upload evidence of pupils' progress. Actively participate in team meetings and contribute ideas for pupil learning. Professional Development: Engage throughout the probationary period to meet competencies and targets. Undertake professional development on relevant issues as agreed by senior staff. Physical Activities: Participate in regular physical activities with pupils, including swimming, horse riding, running, and trampolining. What you'll need to succeed You will need some experience working in the care of educational sector with children and a basic understanding of child development. Ability to be able to communicate effectively with children, parents and other professionals in the school Ability to keep accurate records Ability to safeguard and promote the welfare of children GCSE Maths and English (Grade 4+ or equivalent) Willingness to underake training What you'll get in return Flexible working options available. Full training provided to become a Tutor/Teaching Assistant Competitive salary What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Our client is well known International top 20 Practice are looking to hire a Management Accountant within the firm's Business Services team. They're dedicated to providing the full complement of outsourced services that covers accounting and other administrative functions such as management accounting, financial statements, VAT and regulatory reporting for clients in the finance sector. They offer great work life balance, hybrid working (3 days a week in the office), bonus and clear career progression from day one. Role Overview To provide quality accounting services to clients within the Business Services Team, with a particular focus on FCA-regulated clients and those in the financial services sector. Duties and Responsibilities Managing a growing client portfolio, as well as carry out all accounting work for a wide range of profit-making organisations in accordance with the firm's and statutory procedures. This will include planning, executing, completing and producing client-ready product independently and with minimum supervision. Prepare management accounts and statutory financial reports, including consolidated accounts, from using computerised accounting systems. Prepare/review VAT Returns, including an understanding of partial exemption rules. Advise on regulatory capital resources. Delegating, supervising, and reviewing the work of junior members of the team, providing constructive feedback and support as necessary, including being involved in development of junior staff. Providing general accounting services and assistance to clients in the preparation of accounts and VAT returns, for example preparing working papers for management or statutory accounts. Recommend improvements to clients' accounting systems and controls and assist clients whenever needed. Understand the specification of the assignment agreed with the client and report immediately to the Manager (or Partner) when this specification may need to be changed. Be able to take ownership of an assignment and see it through to completion with the willingness to solve issues as and when they arise. Supporting and developing the trainees within the team, being on hand to mentor them through their qualifications. Support the Manager and/or Partner with client pitch documentation and meetings. Skills and Experience 3 A-levels (or equivalent - with a minimum of 120 UCAS points) Good GCSE results with a minimum of grade B/level 6 in GCSE Maths and English (or equivalent) ACCA or ACA qualified Experience of working within a practice Experience of preparing and reviewing statutory, management accounts and VAT returns Experience supporting and training junior members of the team Knowledge of UK GAAP, specifically an understanding of FRS102 and 1A. Excellent communication skills Client facing experience, preferably within the financial services sector MS Office including Excel, Word, and Outlook Advanced knowledge of accounting software knowledge and experience - Sage, Quickbooks or Xero (desirable), experience of using CaseWare is also advantageous. Advanced Excel skills (desirable) Behaviours Able to take ownership of assignments with problem-solving approach. Able to take on responsibility; personable; conscientious; professional attitude; good work ethic; self-motivated and pro-active; multi-tasker; able to work in a team; able to work to deadlines and under pressure within time budgets. Display ethical judgement.
Apr 22, 2026
Full time
Our client is well known International top 20 Practice are looking to hire a Management Accountant within the firm's Business Services team. They're dedicated to providing the full complement of outsourced services that covers accounting and other administrative functions such as management accounting, financial statements, VAT and regulatory reporting for clients in the finance sector. They offer great work life balance, hybrid working (3 days a week in the office), bonus and clear career progression from day one. Role Overview To provide quality accounting services to clients within the Business Services Team, with a particular focus on FCA-regulated clients and those in the financial services sector. Duties and Responsibilities Managing a growing client portfolio, as well as carry out all accounting work for a wide range of profit-making organisations in accordance with the firm's and statutory procedures. This will include planning, executing, completing and producing client-ready product independently and with minimum supervision. Prepare management accounts and statutory financial reports, including consolidated accounts, from using computerised accounting systems. Prepare/review VAT Returns, including an understanding of partial exemption rules. Advise on regulatory capital resources. Delegating, supervising, and reviewing the work of junior members of the team, providing constructive feedback and support as necessary, including being involved in development of junior staff. Providing general accounting services and assistance to clients in the preparation of accounts and VAT returns, for example preparing working papers for management or statutory accounts. Recommend improvements to clients' accounting systems and controls and assist clients whenever needed. Understand the specification of the assignment agreed with the client and report immediately to the Manager (or Partner) when this specification may need to be changed. Be able to take ownership of an assignment and see it through to completion with the willingness to solve issues as and when they arise. Supporting and developing the trainees within the team, being on hand to mentor them through their qualifications. Support the Manager and/or Partner with client pitch documentation and meetings. Skills and Experience 3 A-levels (or equivalent - with a minimum of 120 UCAS points) Good GCSE results with a minimum of grade B/level 6 in GCSE Maths and English (or equivalent) ACCA or ACA qualified Experience of working within a practice Experience of preparing and reviewing statutory, management accounts and VAT returns Experience supporting and training junior members of the team Knowledge of UK GAAP, specifically an understanding of FRS102 and 1A. Excellent communication skills Client facing experience, preferably within the financial services sector MS Office including Excel, Word, and Outlook Advanced knowledge of accounting software knowledge and experience - Sage, Quickbooks or Xero (desirable), experience of using CaseWare is also advantageous. Advanced Excel skills (desirable) Behaviours Able to take ownership of assignments with problem-solving approach. Able to take on responsibility; personable; conscientious; professional attitude; good work ethic; self-motivated and pro-active; multi-tasker; able to work in a team; able to work to deadlines and under pressure within time budgets. Display ethical judgement.
Graduate Unqualified Teacher - Core Subjects (Top-Tier Graduates) - Wembley Salary: £27,000 - £30,000 Full-Time 1-Year Fixed Term September Start Are you a high-achieving graduate from a top-tier university with a passion for education and a desire to make a meaningful impact? Are you considering a career in teaching and looking for the perfect school to gain invaluable classroom experience before embarking on teacher training? An ambitious, high-performing secondary school in Wembley is seeking exceptional graduates in core subjects (English, Maths, Science) to join their team as Graduate Unqualified Teachers . This is a rare opportunity to immerse yourself in school life, develop your teaching skills, and lay the foundations for a successful career in education. About the Role As a Graduate Unqualified Teacher, you will play a vital role in supporting student learning while developing your own classroom practice. Working closely with experienced teachers and department leaders, you will gradually build confidence in lesson delivery, behaviour management, and curriculum understanding. Your responsibilities will include: Supporting the delivery of engaging lessons across KS3 and KS4 Leading small group interventions and targeted academic support Assisting with lesson planning and resource creation Covering lessons and delivering pre-planned content as your confidence grows Providing mentoring and academic guidance to students This role is designed as a stepping stone into teacher training , with many previous graduates progressing onto PGCE or salaried training routes. The School Environment This is a highly respected and academically successful secondary school known for its strong results, excellent behaviour systems, and culture of high expectations. Staff are supported, valued, and encouraged to develop professionally. You'll benefit from: A structured and supportive environment ideal for aspiring teachers Outstanding mentorship from experienced educators and senior leaders A culture that prioritises academic excellence and student aspiration Modern facilities and well-resourced departments A diverse and engaged student body Who They're Looking For A 2:1 or above from a leading/top-tier university (Russell Group or equivalent preferred) A degree in a core subject: English, Mathematics, or Science A genuine interest in pursuing a career in teaching Strong communication skills and academic confidence Resilience, adaptability, and a proactive attitude Prior experience working with young people (tutoring, mentoring, coaching) is desirable but not essential. Why Apply? Competitive salary: £27,000 - £30,000 Full-time, 1-year fixed term - ideal pre-teacher training experience Exceptional training and mentoring throughout the year Opportunity to progress onto teacher training programmes Work in a high-achieving, supportive school environment Gain hands-on classroom experience from day one This is the perfect opportunity for ambitious graduates who want to test themselves in a rewarding, fast-paced environment and take the first step towards a long-term career in education. Apply now to secure a Graduate Unqualified Teacher position in a school that will invest in your future.
Apr 22, 2026
Full time
Graduate Unqualified Teacher - Core Subjects (Top-Tier Graduates) - Wembley Salary: £27,000 - £30,000 Full-Time 1-Year Fixed Term September Start Are you a high-achieving graduate from a top-tier university with a passion for education and a desire to make a meaningful impact? Are you considering a career in teaching and looking for the perfect school to gain invaluable classroom experience before embarking on teacher training? An ambitious, high-performing secondary school in Wembley is seeking exceptional graduates in core subjects (English, Maths, Science) to join their team as Graduate Unqualified Teachers . This is a rare opportunity to immerse yourself in school life, develop your teaching skills, and lay the foundations for a successful career in education. About the Role As a Graduate Unqualified Teacher, you will play a vital role in supporting student learning while developing your own classroom practice. Working closely with experienced teachers and department leaders, you will gradually build confidence in lesson delivery, behaviour management, and curriculum understanding. Your responsibilities will include: Supporting the delivery of engaging lessons across KS3 and KS4 Leading small group interventions and targeted academic support Assisting with lesson planning and resource creation Covering lessons and delivering pre-planned content as your confidence grows Providing mentoring and academic guidance to students This role is designed as a stepping stone into teacher training , with many previous graduates progressing onto PGCE or salaried training routes. The School Environment This is a highly respected and academically successful secondary school known for its strong results, excellent behaviour systems, and culture of high expectations. Staff are supported, valued, and encouraged to develop professionally. You'll benefit from: A structured and supportive environment ideal for aspiring teachers Outstanding mentorship from experienced educators and senior leaders A culture that prioritises academic excellence and student aspiration Modern facilities and well-resourced departments A diverse and engaged student body Who They're Looking For A 2:1 or above from a leading/top-tier university (Russell Group or equivalent preferred) A degree in a core subject: English, Mathematics, or Science A genuine interest in pursuing a career in teaching Strong communication skills and academic confidence Resilience, adaptability, and a proactive attitude Prior experience working with young people (tutoring, mentoring, coaching) is desirable but not essential. Why Apply? Competitive salary: £27,000 - £30,000 Full-time, 1-year fixed term - ideal pre-teacher training experience Exceptional training and mentoring throughout the year Opportunity to progress onto teacher training programmes Work in a high-achieving, supportive school environment Gain hands-on classroom experience from day one This is the perfect opportunity for ambitious graduates who want to test themselves in a rewarding, fast-paced environment and take the first step towards a long-term career in education. Apply now to secure a Graduate Unqualified Teacher position in a school that will invest in your future.
Parking Appeals & Processing Officer Location: Ealing (Hybrid / Office-based - up to 5 days per week depending on workload) Contract: 3 months (likely extension) Pay Rate: 20.96 per hour (PAYE) 27.33 per hour (Umbrella) Preferred Start Date: ASAP Interview Dates: ASAP About the Role Ealing Council is seeking an experienced Parking Appeals & Processing Officer to support the Business Processing Manager in delivering an efficient and effective parking administration service. This role plays a key part in ensuring statutory timescales are met, customer enquiries are handled professionally, and appeals are prepared and presented in line with current parking legislation. This post is subject to safer recruitment practices and requires a Disclosure and Barring Service (DBS) check . Key Responsibilities Prepare and present appeal cases for London Tribunals , including collating evidence and attending hearings on behalf of the Council. Consider and respond to PCN representations , applying discretion where appropriate and ensuring compliance with legislation and council policy. Update PCN and permit cases on parking systems and maintain accurate records and statistics using MS Excel . Respond to PCN and permit enquiries via telephone, email and post, including complaints and Member or MP enquiries. Assist with special projects , such as Controlled Parking Zones and website content updates. Keep up to date with legislative changes and embed them into day-to-day working practices. Support the training and induction of new team members. Liaise with internal departments and external bodies including London Tribunals, DVLA, Police, bailiffs, and Legal Services . Process non-automated permit applications, refunds, cancellations and debt registration cases. Handle challenging and confrontational customer situations with professionalism and empathy. Work flexibly, including evenings, weekends and across different borough sites where required. Key Performance Indicators High first-contact resolution rates for permit and PCN enquiries Consistently meeting turnaround times and SLAs Quality and outcomes of appeal cases Reduction in repeat correspondence Customer complaints resolved within agreed timescales Essential Experience, Skills & Knowledge (criteria must be addressed in application) Working knowledge of parking legislation, codes of practice and council policies Experience preparing appeal submissions for London Tribunals or Court Proven ability to respond to complex written enquiries and complaints , including Members / external bodies Strong IT skills including MS Word and Excel and parking administration systems Ability to prioritise workloads, meet deadlines and work under pressure Confident in representing the Council at appeal hearings Ability to manage and resolve difficult or confrontational situations Strong research and reporting skills Excellent communication skills, able to explain complex issues clearly and fairly Understanding of Equal Opportunities , customer service and public-sector values Confident in all spoken aspects of the role in English Essential Qualifications Experience working within Parking Services (ideally in a large, multi-functional organisation) Evidence of continuous professional development GCSE English and Maths (Grades A-C or equivalent) Desirable Experience Responding to PCN-related emails and complaints Processing and responding to PCN representations Excellent timekeeping and attendance Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Apr 22, 2026
Contractor
Parking Appeals & Processing Officer Location: Ealing (Hybrid / Office-based - up to 5 days per week depending on workload) Contract: 3 months (likely extension) Pay Rate: 20.96 per hour (PAYE) 27.33 per hour (Umbrella) Preferred Start Date: ASAP Interview Dates: ASAP About the Role Ealing Council is seeking an experienced Parking Appeals & Processing Officer to support the Business Processing Manager in delivering an efficient and effective parking administration service. This role plays a key part in ensuring statutory timescales are met, customer enquiries are handled professionally, and appeals are prepared and presented in line with current parking legislation. This post is subject to safer recruitment practices and requires a Disclosure and Barring Service (DBS) check . Key Responsibilities Prepare and present appeal cases for London Tribunals , including collating evidence and attending hearings on behalf of the Council. Consider and respond to PCN representations , applying discretion where appropriate and ensuring compliance with legislation and council policy. Update PCN and permit cases on parking systems and maintain accurate records and statistics using MS Excel . Respond to PCN and permit enquiries via telephone, email and post, including complaints and Member or MP enquiries. Assist with special projects , such as Controlled Parking Zones and website content updates. Keep up to date with legislative changes and embed them into day-to-day working practices. Support the training and induction of new team members. Liaise with internal departments and external bodies including London Tribunals, DVLA, Police, bailiffs, and Legal Services . Process non-automated permit applications, refunds, cancellations and debt registration cases. Handle challenging and confrontational customer situations with professionalism and empathy. Work flexibly, including evenings, weekends and across different borough sites where required. Key Performance Indicators High first-contact resolution rates for permit and PCN enquiries Consistently meeting turnaround times and SLAs Quality and outcomes of appeal cases Reduction in repeat correspondence Customer complaints resolved within agreed timescales Essential Experience, Skills & Knowledge (criteria must be addressed in application) Working knowledge of parking legislation, codes of practice and council policies Experience preparing appeal submissions for London Tribunals or Court Proven ability to respond to complex written enquiries and complaints , including Members / external bodies Strong IT skills including MS Word and Excel and parking administration systems Ability to prioritise workloads, meet deadlines and work under pressure Confident in representing the Council at appeal hearings Ability to manage and resolve difficult or confrontational situations Strong research and reporting skills Excellent communication skills, able to explain complex issues clearly and fairly Understanding of Equal Opportunities , customer service and public-sector values Confident in all spoken aspects of the role in English Essential Qualifications Experience working within Parking Services (ideally in a large, multi-functional organisation) Evidence of continuous professional development GCSE English and Maths (Grades A-C or equivalent) Desirable Experience Responding to PCN-related emails and complaints Processing and responding to PCN representations Excellent timekeeping and attendance Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Job Advertisement: Freedom of Information Administrator Are you passionate about transparency in public services? Do you have a keen eye for detail and a knack for administration? If so, we have an exciting opportunity for you! Our client is seeking a dedicated Freedom of Information Administrator to join their Information Disclosure Team in Quedgeley, Gloucester. Contract Type: Temporary Location: Waterwells Police Headquarters, Quedgeley, Gloucester Working Pattern: Full-time, Monday to Friday 37 hours per week (options: 7 am - 3 pm, 8 am - 4 pm, or 9 am - 5 pm) Hourly Rate: 14.14 per hour Vetting Level: Candidates must be vetted to NPPV Level 2 prior to appointment. Must have resided within the UK for a Minimum of 3 years continually Role Overview: As a Freedom of Information Administrator, you will play a crucial role in assisting the team with handling requests made under the Freedom of Information Act 2000. Your contributions will ensure that information is proactively disclosed to the public, promoting accountability and transparency. Key Responsibilities: Assist in managing Freedom of Information requests and source relevant data across various departments of Gloucestershire Constabulary. Interrogate police systems (STORM, NICHE, WIZARD) to identify pertinent information and intelligence. Collaborate with officers to gather necessary data and circulate it to Disclosure Officers. Review responses to ensure accuracy and completeness of information provided. Perform general administrative duties, including scanning, photocopying, data input, and maintaining audit trails. Conduct research and present findings in a timely and accurate manner, adhering to statutory and regulatory requirements. What We're Looking For: Educational qualifications equivalent to four GCSEs, including Maths and English. Familiarity with the Data Protection Act 2018 and the Freedom of Information Act 2000 is advantageous, but not mandatory. Proven administrative experience in a busy environment, handling high volumes of requests and meeting deadlines. Proficient in Microsoft Office, particularly Word and Excel, with excellent keyboard skills. Strong communication skills, both written and verbal, with a professional telephone manner. Why Join Us? This is a fantastic opportunity to contribute to the vital work of public services while developing your skills in information management. You will be part of a dynamic team that values collaboration, inclusivity, and a commitment to excellence. If you are eager to make a difference and meet the qualifications outlined above, we would love to hear from you! Apply Today! Take the next step in your career and help promote transparency within public services. Submit your application now and join our mission to provide vital information to the community! Our client is an equal opportunity employer and values diversity in the workplace. We encourage applications from all qualified individuals. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Apr 22, 2026
Seasonal
Job Advertisement: Freedom of Information Administrator Are you passionate about transparency in public services? Do you have a keen eye for detail and a knack for administration? If so, we have an exciting opportunity for you! Our client is seeking a dedicated Freedom of Information Administrator to join their Information Disclosure Team in Quedgeley, Gloucester. Contract Type: Temporary Location: Waterwells Police Headquarters, Quedgeley, Gloucester Working Pattern: Full-time, Monday to Friday 37 hours per week (options: 7 am - 3 pm, 8 am - 4 pm, or 9 am - 5 pm) Hourly Rate: 14.14 per hour Vetting Level: Candidates must be vetted to NPPV Level 2 prior to appointment. Must have resided within the UK for a Minimum of 3 years continually Role Overview: As a Freedom of Information Administrator, you will play a crucial role in assisting the team with handling requests made under the Freedom of Information Act 2000. Your contributions will ensure that information is proactively disclosed to the public, promoting accountability and transparency. Key Responsibilities: Assist in managing Freedom of Information requests and source relevant data across various departments of Gloucestershire Constabulary. Interrogate police systems (STORM, NICHE, WIZARD) to identify pertinent information and intelligence. Collaborate with officers to gather necessary data and circulate it to Disclosure Officers. Review responses to ensure accuracy and completeness of information provided. Perform general administrative duties, including scanning, photocopying, data input, and maintaining audit trails. Conduct research and present findings in a timely and accurate manner, adhering to statutory and regulatory requirements. What We're Looking For: Educational qualifications equivalent to four GCSEs, including Maths and English. Familiarity with the Data Protection Act 2018 and the Freedom of Information Act 2000 is advantageous, but not mandatory. Proven administrative experience in a busy environment, handling high volumes of requests and meeting deadlines. Proficient in Microsoft Office, particularly Word and Excel, with excellent keyboard skills. Strong communication skills, both written and verbal, with a professional telephone manner. Why Join Us? This is a fantastic opportunity to contribute to the vital work of public services while developing your skills in information management. You will be part of a dynamic team that values collaboration, inclusivity, and a commitment to excellence. If you are eager to make a difference and meet the qualifications outlined above, we would love to hear from you! Apply Today! Take the next step in your career and help promote transparency within public services. Submit your application now and join our mission to provide vital information to the community! Our client is an equal opportunity employer and values diversity in the workplace. We encourage applications from all qualified individuals. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
The starting salary for this position is 1,796.01 per annum for working 6.5 hours per week, 18 weeks per year. The full-time equivalent salary is 25,052 per annum. Surrey Adult Learning is looking for proactive and customer focused Operations Assistant (Saturdays) to be the welcoming and supportive face in our centres across Surrey. This role is based at our Guildford Adult Learning Centre, with the expectation of supporting at our other centres if required. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About the Role Surrey Adult Learning is a leading provider of diverse daytime, evening and Saturday courses and learning opportunities for adults which is part of our lifelong learning offer. We offer a wide range of qualification courses, including English for Speakers of Other Languages (ESOL), maths and digital skills. Our courses also cater to individuals with learning disabilities, mental health conditions and parents/carers seeking to upskill to support their children. Additionally, we provide courses for personal development in various subjects such as arts and crafts, languages and exercise. Our outreach provision is designed to assist those currently facing life challenges. As the welcoming face of our centre, you'll be the go-to person for learners, offering friendly, high-quality information, advice, and guidance to help them enrol on courses and feel confident in their learning journey. You'll also be a key support for tutors, assisting with room and equipment queries and ensuring resources are ordered and available when needed. Your day-to-day tasks will include managing shared inboxes, responding to enquiries or directing them to the right colleague, and using your IT skills to keep our learner management system accurate and up to date. You will help maintain a safe and smooth-running environment by reporting building issues and acting as a fire warden or first aider when required. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Strong IT skills and experience in data entry or high-volume processing. Excellent interpersonal and communication skills. A team player with the ability to work under pressure and manage time effectively. Experience in customer service and an understanding of safeguarding practices. Willingness to travel between centres as needed. To apply, we request that you submit a CV and you will be asked the following 4 questions: Please outline your experience in delivering customer-focused services and provide an example of how you have handled a challenging customer interaction. Outline your experience using IT systems in a work environment, including how you use technology to manage information effectively and accurately. Describe a time when you had to work under pressure as part of a team. What was your role and how did you ensure tasks were completed on time? Give an example of how you adapt your communication style to work effectively with different people. Before submitting your application, we recommend you read the job description and our Life at Surrey handbook to get an insight into working at Surrey. Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. The job advert closes at 23:59 on Monday 27th April 2026 with interviews planned to follow. We look forward to receiving your application, please click on the apply online button below to submit. We are committed to safeguarding and promoting the welfare of our learners and expect all staff to share this commitment. A DBS 'Disclosure and Barring Service' check is required for this role and will be discussed further at interview. Online searches may be carried out on applicants who are shortlisted for interview. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information on our website. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Apr 22, 2026
Full time
The starting salary for this position is 1,796.01 per annum for working 6.5 hours per week, 18 weeks per year. The full-time equivalent salary is 25,052 per annum. Surrey Adult Learning is looking for proactive and customer focused Operations Assistant (Saturdays) to be the welcoming and supportive face in our centres across Surrey. This role is based at our Guildford Adult Learning Centre, with the expectation of supporting at our other centres if required. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About the Role Surrey Adult Learning is a leading provider of diverse daytime, evening and Saturday courses and learning opportunities for adults which is part of our lifelong learning offer. We offer a wide range of qualification courses, including English for Speakers of Other Languages (ESOL), maths and digital skills. Our courses also cater to individuals with learning disabilities, mental health conditions and parents/carers seeking to upskill to support their children. Additionally, we provide courses for personal development in various subjects such as arts and crafts, languages and exercise. Our outreach provision is designed to assist those currently facing life challenges. As the welcoming face of our centre, you'll be the go-to person for learners, offering friendly, high-quality information, advice, and guidance to help them enrol on courses and feel confident in their learning journey. You'll also be a key support for tutors, assisting with room and equipment queries and ensuring resources are ordered and available when needed. Your day-to-day tasks will include managing shared inboxes, responding to enquiries or directing them to the right colleague, and using your IT skills to keep our learner management system accurate and up to date. You will help maintain a safe and smooth-running environment by reporting building issues and acting as a fire warden or first aider when required. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Strong IT skills and experience in data entry or high-volume processing. Excellent interpersonal and communication skills. A team player with the ability to work under pressure and manage time effectively. Experience in customer service and an understanding of safeguarding practices. Willingness to travel between centres as needed. To apply, we request that you submit a CV and you will be asked the following 4 questions: Please outline your experience in delivering customer-focused services and provide an example of how you have handled a challenging customer interaction. Outline your experience using IT systems in a work environment, including how you use technology to manage information effectively and accurately. Describe a time when you had to work under pressure as part of a team. What was your role and how did you ensure tasks were completed on time? Give an example of how you adapt your communication style to work effectively with different people. Before submitting your application, we recommend you read the job description and our Life at Surrey handbook to get an insight into working at Surrey. Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. The job advert closes at 23:59 on Monday 27th April 2026 with interviews planned to follow. We look forward to receiving your application, please click on the apply online button below to submit. We are committed to safeguarding and promoting the welfare of our learners and expect all staff to share this commitment. A DBS 'Disclosure and Barring Service' check is required for this role and will be discussed further at interview. Online searches may be carried out on applicants who are shortlisted for interview. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information on our website. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Description We are looking for an organised, proactive Client Support Coordinator to join YoungEducation. This is a key operational role supporting the delivery of services across Alternative Provision, centre-based tuition, online tuition, and home tuition. You will play a central role in ensuring that services run smoothly, efficiently, and to a high standard, supporting young people, families, schools, and local authorities. You will coordinate referrals, manage timetables, oversee reporting, and act as a main point of contact across multiple services. The role requires someone who is confident managing information, communicating clearly, and maintaining strong organisation in a fast-paced environment. The role Working closely with the Operations Manager, you will take ownership of the coordination and day-to-day delivery of programmes across the organisation. You will manage referrals and onboarding from initial enquiry through to placement, ensuring all information is accurate, complete, and shared appropriately. You will coordinate availability with tutors, service providers, and subcontractors, and ensure timetables are planned effectively and updated as needed. You will maintain oversight of attendance, engagement, and programme delivery, identifying any issues early and supporting appropriate action. You will also ensure that all reporting is completed to a high standard, reviewing submissions and ensuring they meet organisational, safeguarding, and commissioning expectations. A key part of the role is quality assurance. You will check reports from tutors, service providers, and subcontractors, ensuring they are clear, accurate, and professional. Where concerns arise whether related to quality, safeguarding, or performance you will escalate these appropriately to management. You will also be responsible for maintaining accurate data and systems, tracking performance, and supporting reporting for senior leadership. This includes identifying trends, risks, and areas for improvement across services. The role involves regular communication with a wide range of stakeholders, including schools, local authorities, families, and private clients. You will be expected to communicate confidently and professionally, both over the phone and via email, and ensure that important information is relayed clearly and accurately. You will contribute to the continuous improvement of systems and processes, helping to ensure consistency, efficiency, and high standards across the organisation. Key responsibilities Manage referrals, enquiries, and onboarding across all services Coordinate staff availability and timetabling Act as a point of contact for schools, local authorities, families, and private clients Monitor attendance, engagement, and programme delivery Oversee the completion and quality of reporting Check reports from tutors, service providers, and subcontractors Escalate any safeguarding, quality, or performance concerns to management Maintain accurate records and data systems Track performance and support reporting to senior leadership Support improvements to systems and processes About you You will have experience in education, tuition, or a similar environment, and be confident managing coordination and administrative responsibilities within a fast-paced setting. You will be highly organised, able to manage multiple priorities, and comfortable taking ownership of your workload. You will have excellent spoken and written English, strong communication skills, and be confident speaking with a range of stakeholders. You will also have strong IT skills, including Microsoft Office, and be comfortable working with data, systems, and reporting. You will be able to interpret information, identify issues, and support solutions in a practical and professional way. Desirable Experience working with schools or local authorities Understanding of EHCPs or SEND Experience attending EHCP reviews or multi-agency meetings What we offer 25 days annual leave plus bank holidays (33 total) Attractive employer pension scheme Ongoing professional development Opportunities for progression within a growing organisation Safeguarding Statement YoungEducation is committed to safeguarding and promoting the welfare of children and young people. All applicants are expected to share this commitment. This role is subject to: Enhanced DBS check Barred List check Two professional references Right to work in the UK
Apr 22, 2026
Full time
Description We are looking for an organised, proactive Client Support Coordinator to join YoungEducation. This is a key operational role supporting the delivery of services across Alternative Provision, centre-based tuition, online tuition, and home tuition. You will play a central role in ensuring that services run smoothly, efficiently, and to a high standard, supporting young people, families, schools, and local authorities. You will coordinate referrals, manage timetables, oversee reporting, and act as a main point of contact across multiple services. The role requires someone who is confident managing information, communicating clearly, and maintaining strong organisation in a fast-paced environment. The role Working closely with the Operations Manager, you will take ownership of the coordination and day-to-day delivery of programmes across the organisation. You will manage referrals and onboarding from initial enquiry through to placement, ensuring all information is accurate, complete, and shared appropriately. You will coordinate availability with tutors, service providers, and subcontractors, and ensure timetables are planned effectively and updated as needed. You will maintain oversight of attendance, engagement, and programme delivery, identifying any issues early and supporting appropriate action. You will also ensure that all reporting is completed to a high standard, reviewing submissions and ensuring they meet organisational, safeguarding, and commissioning expectations. A key part of the role is quality assurance. You will check reports from tutors, service providers, and subcontractors, ensuring they are clear, accurate, and professional. Where concerns arise whether related to quality, safeguarding, or performance you will escalate these appropriately to management. You will also be responsible for maintaining accurate data and systems, tracking performance, and supporting reporting for senior leadership. This includes identifying trends, risks, and areas for improvement across services. The role involves regular communication with a wide range of stakeholders, including schools, local authorities, families, and private clients. You will be expected to communicate confidently and professionally, both over the phone and via email, and ensure that important information is relayed clearly and accurately. You will contribute to the continuous improvement of systems and processes, helping to ensure consistency, efficiency, and high standards across the organisation. Key responsibilities Manage referrals, enquiries, and onboarding across all services Coordinate staff availability and timetabling Act as a point of contact for schools, local authorities, families, and private clients Monitor attendance, engagement, and programme delivery Oversee the completion and quality of reporting Check reports from tutors, service providers, and subcontractors Escalate any safeguarding, quality, or performance concerns to management Maintain accurate records and data systems Track performance and support reporting to senior leadership Support improvements to systems and processes About you You will have experience in education, tuition, or a similar environment, and be confident managing coordination and administrative responsibilities within a fast-paced setting. You will be highly organised, able to manage multiple priorities, and comfortable taking ownership of your workload. You will have excellent spoken and written English, strong communication skills, and be confident speaking with a range of stakeholders. You will also have strong IT skills, including Microsoft Office, and be comfortable working with data, systems, and reporting. You will be able to interpret information, identify issues, and support solutions in a practical and professional way. Desirable Experience working with schools or local authorities Understanding of EHCPs or SEND Experience attending EHCP reviews or multi-agency meetings What we offer 25 days annual leave plus bank holidays (33 total) Attractive employer pension scheme Ongoing professional development Opportunities for progression within a growing organisation Safeguarding Statement YoungEducation is committed to safeguarding and promoting the welfare of children and young people. All applicants are expected to share this commitment. This role is subject to: Enhanced DBS check Barred List check Two professional references Right to work in the UK
About the role We are looking for a reliable and organised Client Support Administrator to join YoungEducation. This role supports the delivery of services across Alternative Provision, centre-based tuition, online tuition, and home tuition. You will play an important part in keeping day-to-day operations running smoothly, ensuring that communication, systems, and processes are accurate, organised, and consistently maintained. The role Working closely with the Client Support Coordinator, you will support the full administrative lifecycle of our services, from initial enquiries and referrals through to ongoing delivery and reporting. You will assist with managing referrals and onboarding new young people, ensuring all required information is collected, recorded accurately, and shared with the relevant team members. You will help coordinate availability with tutors, service providers, and subcontractors, and support the accurate setup and maintenance of timetables across all services. A key part of the role involves maintaining accurate data and systems. You will be responsible for updating attendance, session information, and client records in a timely manner, ensuring all information is clear, complete, and audit-ready. You will also play an important role in supporting reporting processes. This includes tracking deadlines, chasing outstanding reports, and carrying out initial checks to ensure reports from tutors, service providers, and subcontractors are complete, consistent, and meet expected standards. Where concerns or inconsistencies are identified, you will escalate these to senior staff appropriately. The role also involves regular communication with a wide range of stakeholders, including staff, families, schools, and professionals. You will respond to enquiries via phone and email, ensuring all communication is handled professionally, clearly, and in a timely manner, and that important information is relayed accurately between parties. You will support general administrative tasks across the business, helping to ensure the smooth running of operations and contributing to a well-organised and professional working environment. About you You will have previous administrative experience and be highly organised, with strong attention to detail and the ability to manage multiple tasks at once. You will be confident communicating with a range of people, both over the phone and via email, and able to relay important information clearly and accurately. You will have excellent spoken and written English and be comfortable working in a fast-paced environment. You will have good IT skills, including Microsoft Office, and be confident working with systems and data. You will also have a logical and methodical approach to your work, with the ability to follow processes while using your initiative when required. Desirable Experience within education, alternative provision, or a similar environment would be beneficial, along with an understanding of safeguarding and awareness of EHCP processes or multi-agency working. What we offer 25 days annual leave plus bank holidays (33 total) Attractive employer pension scheme Ongoing development opportunities Supportive and collaborative working environment Safeguarding Statement YoungEducation is committed to safeguarding and promoting the welfare of children and young people. All applicants are expected to share this commitment. This role is subject to: Enhanced DBS check Barred List check Two professional references Right to work in the UK
Apr 22, 2026
Full time
About the role We are looking for a reliable and organised Client Support Administrator to join YoungEducation. This role supports the delivery of services across Alternative Provision, centre-based tuition, online tuition, and home tuition. You will play an important part in keeping day-to-day operations running smoothly, ensuring that communication, systems, and processes are accurate, organised, and consistently maintained. The role Working closely with the Client Support Coordinator, you will support the full administrative lifecycle of our services, from initial enquiries and referrals through to ongoing delivery and reporting. You will assist with managing referrals and onboarding new young people, ensuring all required information is collected, recorded accurately, and shared with the relevant team members. You will help coordinate availability with tutors, service providers, and subcontractors, and support the accurate setup and maintenance of timetables across all services. A key part of the role involves maintaining accurate data and systems. You will be responsible for updating attendance, session information, and client records in a timely manner, ensuring all information is clear, complete, and audit-ready. You will also play an important role in supporting reporting processes. This includes tracking deadlines, chasing outstanding reports, and carrying out initial checks to ensure reports from tutors, service providers, and subcontractors are complete, consistent, and meet expected standards. Where concerns or inconsistencies are identified, you will escalate these to senior staff appropriately. The role also involves regular communication with a wide range of stakeholders, including staff, families, schools, and professionals. You will respond to enquiries via phone and email, ensuring all communication is handled professionally, clearly, and in a timely manner, and that important information is relayed accurately between parties. You will support general administrative tasks across the business, helping to ensure the smooth running of operations and contributing to a well-organised and professional working environment. About you You will have previous administrative experience and be highly organised, with strong attention to detail and the ability to manage multiple tasks at once. You will be confident communicating with a range of people, both over the phone and via email, and able to relay important information clearly and accurately. You will have excellent spoken and written English and be comfortable working in a fast-paced environment. You will have good IT skills, including Microsoft Office, and be confident working with systems and data. You will also have a logical and methodical approach to your work, with the ability to follow processes while using your initiative when required. Desirable Experience within education, alternative provision, or a similar environment would be beneficial, along with an understanding of safeguarding and awareness of EHCP processes or multi-agency working. What we offer 25 days annual leave plus bank holidays (33 total) Attractive employer pension scheme Ongoing development opportunities Supportive and collaborative working environment Safeguarding Statement YoungEducation is committed to safeguarding and promoting the welfare of children and young people. All applicants are expected to share this commitment. This role is subject to: Enhanced DBS check Barred List check Two professional references Right to work in the UK
