Customer Service Assistant

As a Temp Customer Services Assistant, you will be the welcoming first point of contact for all visitors and callers to the Housing Services team. You'll provide essential guidance on housing-related queries, support the use of the Property Platform, and ensure smooth day-to-day administrative operations during a busy and rewarding period.

Client Details

Our client is a respected London-based educational institution known for delivering excellent residential and wellbeing support to a diverse, international student community. Their Housing Services team plays a vital role in helping students navigate private accommodation options, ensuring they are informed, supported and confident throughout their housing journey.

Description

Key Responsibilities:

• Greet and assist visitors and callers, handling enquiries promptly and professionally.
• Provide basic information on housing issues, signposting or booking appointments where needed.
• Support students and landlords in navigating and registering on the Property Platform.
• Maintain and update landlord advertisements, ensuring accuracy and suggesting improvements.
• Manage the office calendar and book advice appointments efficiently.
• Deliver general administrative support including filing, archiving, mailshots, statistics and materials updates.
• Demonstrate excellent communication and cultural awareness when dealing with diverse service users.
• Work calmly under pressure during peak seasonal demand.
• Provide cover and support for other Housing Services teams when required.

Profile

Person Specification:

• Strong customer service and communication skills
• Ability to stay calm and organised in high-pressure periods
• Confident using IT systems and maintaining accurate records
• Culturally aware, patient and professional
• Team-oriented with a proactive approach to problem solving
• Flexibility to work occasional evenings and weekends during peak periods

• Experience in a customer-facing or administrative role
• Familiarity with housing-related services or student-facing environments
• Experience with online property or listing platforms

Job Offer

• Opportunity to gain university sector experience
• Supportive team environment with full training provided
• Varied and people-focused work
• Excellent role to develop customer service and administrative skills