Customer Service Advisor Red Recruitment is recruiting Customer Service Advisors to join our client who administers and manages medical claims for UK corporate healthcare schemes. Located in central Bristol, this position contains many benefits as well as a generous salary from 27,000- 28,000 per annum. You will be responsible for coordinating member treatment plans, liaising with all members of the healthcare team and ensuring you provide appropriate medical information and access to required medical services. This is a role where good customer service skills are key, and you are not required to have any medical qualifications. Benefits and Package for a Customer Service Advisor: Salary: 27,000- 28,000 per annum Hours: 35 hours per week Contract Type: Permanent Location: Bristol City Centre Start date: ASAP On going training and professional enhancement opportunities Pension plan Key Responsibilities of a Customer Service Advisor: Obtaining medical evidence from providers to substantiate claims decision/treatment Answering any calls from clients, providers and specified members in relation to initial and/or ongoing claims Arranging care with the appropriate medical team/facility Ensuring treatment delivered is relevant and appropriate by monitoring ongoing treatment plans for members Dealing with queries in relation to clinical treatment or pre-authorisation requests Key Skills and Experience of a Customer Service Advisor: Previous experience within a claims background is desired, experience within the private medical insurance industry is advantageous High standard of customer service and ability to demonstrate customer led thinking is required Good knowledge of Microsoft packages Able to work well both independently and as part of a team A high degree of accuracy and attention to detail is required If you are interested in this position, please apply now! Red Recruitment (Agency)
May 18, 2026
Full time
Customer Service Advisor Red Recruitment is recruiting Customer Service Advisors to join our client who administers and manages medical claims for UK corporate healthcare schemes. Located in central Bristol, this position contains many benefits as well as a generous salary from 27,000- 28,000 per annum. You will be responsible for coordinating member treatment plans, liaising with all members of the healthcare team and ensuring you provide appropriate medical information and access to required medical services. This is a role where good customer service skills are key, and you are not required to have any medical qualifications. Benefits and Package for a Customer Service Advisor: Salary: 27,000- 28,000 per annum Hours: 35 hours per week Contract Type: Permanent Location: Bristol City Centre Start date: ASAP On going training and professional enhancement opportunities Pension plan Key Responsibilities of a Customer Service Advisor: Obtaining medical evidence from providers to substantiate claims decision/treatment Answering any calls from clients, providers and specified members in relation to initial and/or ongoing claims Arranging care with the appropriate medical team/facility Ensuring treatment delivered is relevant and appropriate by monitoring ongoing treatment plans for members Dealing with queries in relation to clinical treatment or pre-authorisation requests Key Skills and Experience of a Customer Service Advisor: Previous experience within a claims background is desired, experience within the private medical insurance industry is advantageous High standard of customer service and ability to demonstrate customer led thinking is required Good knowledge of Microsoft packages Able to work well both independently and as part of a team A high degree of accuracy and attention to detail is required If you are interested in this position, please apply now! Red Recruitment (Agency)
Are you passionate about delivering exceptional customer service and supporting people when they need it most? An exciting opportunity has arisen for a Customer Advisor to join a well-established and supportive Professional Services business based in Malton. This is your chance to become part of a dynamic, client-focused team who pride themselves on making a difference in people s lives when navigating insurance claims. Due to an internal growth, there is now an opportunity for a dedicated Customer Advisor to join the growing in-house customer focused team. You ll be part of a friendly department, working collaboratively to provide outstanding support to clients. What the Customer Advisor job involves You will make sure that clients and customers feel supported and informed at every stage of their query. Your responsibilities will include: Taking ownership of client cases from first contact through to resolution. Guiding clients clearly through processes and keeping them updated every step of the way. Managing enquiries, paperwork, and information to ensure cases progress smoothly. Building strong relationships with clients, offering empathy and reassurance during challenging situations. Collaborating with colleagues and external partners to achieve the best outcomes. Spotting more complex cases that may need additional support and escalating them where appropriate. Suggesting improvements to enhance the overall client experience. Skills required To thrive in this role, you ll need to be: Empathetic, compassionate, and able to support clients during some difficult conversations. Experience of working within professional services such as Financial Services / Legal / Accountancy / Insurance etc is preferred. A strong communicator with excellent verbal and written skills. Detail-oriented with good organisational skills. A fast learner with enthusiasm to develop your technical knowledge. Confident working both independently and as part of a close-knit team. Other information 8:30am 5:00pm, Monday to Friday. 22 days holiday + bank holidays. Additional leave given at Christmas. 4% employer contribution pension. Free car parking. Training and development along with supporting with any relevant qualifications. Hybrid working 3:2 is available after training and probation This vacancy is being advertised through KD Recruitment Limited who are operating as an Employment Agency. Due to the volume of applications we receive if you have not heard from us within 2 weeks, please assume you have not been short listed for this particular role. KD Recruitment Limited is committed to a policy of equal opportunities in relation to job applications and we are also committed to protecting your personal data. If you would like to read our privacy policy, please go to our website (url removed) where you will find all the information you need to know about how we will use and process your personal data. You can also follow us on Facebook, Instagram, Twitter, and LinkedIn for up to date jobs and other helpful information.
May 17, 2026
Full time
Are you passionate about delivering exceptional customer service and supporting people when they need it most? An exciting opportunity has arisen for a Customer Advisor to join a well-established and supportive Professional Services business based in Malton. This is your chance to become part of a dynamic, client-focused team who pride themselves on making a difference in people s lives when navigating insurance claims. Due to an internal growth, there is now an opportunity for a dedicated Customer Advisor to join the growing in-house customer focused team. You ll be part of a friendly department, working collaboratively to provide outstanding support to clients. What the Customer Advisor job involves You will make sure that clients and customers feel supported and informed at every stage of their query. Your responsibilities will include: Taking ownership of client cases from first contact through to resolution. Guiding clients clearly through processes and keeping them updated every step of the way. Managing enquiries, paperwork, and information to ensure cases progress smoothly. Building strong relationships with clients, offering empathy and reassurance during challenging situations. Collaborating with colleagues and external partners to achieve the best outcomes. Spotting more complex cases that may need additional support and escalating them where appropriate. Suggesting improvements to enhance the overall client experience. Skills required To thrive in this role, you ll need to be: Empathetic, compassionate, and able to support clients during some difficult conversations. Experience of working within professional services such as Financial Services / Legal / Accountancy / Insurance etc is preferred. A strong communicator with excellent verbal and written skills. Detail-oriented with good organisational skills. A fast learner with enthusiasm to develop your technical knowledge. Confident working both independently and as part of a close-knit team. Other information 8:30am 5:00pm, Monday to Friday. 22 days holiday + bank holidays. Additional leave given at Christmas. 4% employer contribution pension. Free car parking. Training and development along with supporting with any relevant qualifications. Hybrid working 3:2 is available after training and probation This vacancy is being advertised through KD Recruitment Limited who are operating as an Employment Agency. Due to the volume of applications we receive if you have not heard from us within 2 weeks, please assume you have not been short listed for this particular role. KD Recruitment Limited is committed to a policy of equal opportunities in relation to job applications and we are also committed to protecting your personal data. If you would like to read our privacy policy, please go to our website (url removed) where you will find all the information you need to know about how we will use and process your personal data. You can also follow us on Facebook, Instagram, Twitter, and LinkedIn for up to date jobs and other helpful information.
Are you looking for a new Customer Adviser job within insurance where you can support businesses with their insurance inquiries across a number of different sectors? Do you live in the Hull area and looking to work for an organisation that offers hybrid working, training and development along with 24 days of holiday plus additional annual leave given over the Christmas break? Are you looking to work for a family run growing business that puts it people at the heart of what they do, with a low turnover of staff and a brand new office for you to work in. We are recruiting for a forward-thinking insurance business who have sites in Malton and Hull and are currently looking to increase its headcount within this key department looking after its Commercial business clients as a Customer Adviser. What the Insurance Customer Adviser job involves Speaking to new and existing customers over the telephone and via email Processing and administration of all insurance policies within the department. Dealing with new insurance business administration, renewals, mid-term adjustments, claims, queries, premium financing arrangements, and any possible broking risks to insurers. Collecting payments in line with the Company and client expectations. Working on behalf of the client and liaising with Insurers as appropriate, keeping the client informed and updated at all stages Skills required Previous experience or working within Insurance is essential Excellent customer service skills both written and verbal Fully computer literate with MS Office Able to learn new systems and processes Other information Monday to Friday 8.30 5.00 Hybrid working available after initial probation and training 24 days holiday plus bank holidays Additional annual leave is given over Christmas and New Year Healthcare scheme and a death in service policy Car Parking available This vacancy is being advertised through KD Recruitment Limited who are operating as an Employment Agency. Due to the volume of applications we receive if you have not heard from us within 2 weeks, please assume you have not been short listed for this particular role. KD Recruitment Limited is committed to a policy of equal opportunities in relation to job applications and we are also committed to protecting your personal data. If you would like to read our privacy policy, please go to our website (url removed) where you will find all the information you need to know about how we will use and process your personal data. You can also follow us on Facebook, Instagram, Twitter, and LinkedIn for up to date jobs and other helpful information.
May 17, 2026
Full time
Are you looking for a new Customer Adviser job within insurance where you can support businesses with their insurance inquiries across a number of different sectors? Do you live in the Hull area and looking to work for an organisation that offers hybrid working, training and development along with 24 days of holiday plus additional annual leave given over the Christmas break? Are you looking to work for a family run growing business that puts it people at the heart of what they do, with a low turnover of staff and a brand new office for you to work in. We are recruiting for a forward-thinking insurance business who have sites in Malton and Hull and are currently looking to increase its headcount within this key department looking after its Commercial business clients as a Customer Adviser. What the Insurance Customer Adviser job involves Speaking to new and existing customers over the telephone and via email Processing and administration of all insurance policies within the department. Dealing with new insurance business administration, renewals, mid-term adjustments, claims, queries, premium financing arrangements, and any possible broking risks to insurers. Collecting payments in line with the Company and client expectations. Working on behalf of the client and liaising with Insurers as appropriate, keeping the client informed and updated at all stages Skills required Previous experience or working within Insurance is essential Excellent customer service skills both written and verbal Fully computer literate with MS Office Able to learn new systems and processes Other information Monday to Friday 8.30 5.00 Hybrid working available after initial probation and training 24 days holiday plus bank holidays Additional annual leave is given over Christmas and New Year Healthcare scheme and a death in service policy Car Parking available This vacancy is being advertised through KD Recruitment Limited who are operating as an Employment Agency. Due to the volume of applications we receive if you have not heard from us within 2 weeks, please assume you have not been short listed for this particular role. KD Recruitment Limited is committed to a policy of equal opportunities in relation to job applications and we are also committed to protecting your personal data. If you would like to read our privacy policy, please go to our website (url removed) where you will find all the information you need to know about how we will use and process your personal data. You can also follow us on Facebook, Instagram, Twitter, and LinkedIn for up to date jobs and other helpful information.
We are looking for an experienced senior holiday home sales executive to join the team at a beautiful holiday park in North Wales. This role would suit someone looking to step into a more senior, stand alone sales role with more control over sales targets. The individual will be responsible for achieving a pre-determined holiday home sales target through their drive to generate leads, building relationships with potential new owners by consistently following through on all enquiries and identifying potential upgrades with existing owners. Key Responsibilities/Duties: To sell holiday homes, deal with all sales enquiries in a friendly and efficient manner Develop a deep understanding of all products and services in order to advocate the correct solutions for each individual customer. To be aware of all costs involved in a transaction, so that a high level of profitability can be maintained. To be aware of market trends and to be able to adapt to maintain sales targets To develop new marketing ideas or strategies to arouse a high level of interest within our customer lead bank and also for new customers To provide a telesales service to existing lead bank customers to generate more sales and interest Provide a high level of customer service to our current Owners, keeping them informed of changes on the Park Being responsible for caravan warranty claims with the relevant manufacturers Key Requirements: To have a friendly and outgoing personality Demonstrate high levels of integrity and credibility at all times. To have excellent communication skills and the ability to converse with all customers Good computer knowledge is preferred Good telesales skills with a high level of knowledge of your product To be a good team player that can operate in a fast thinking environment Good influencing skills, required when dealing with customers To be an organised and planned individual To deal with and advise customers on financial matters that may be of a sensitive nature If you are looking for a Senior Holiday Home Sales role or a Selling Sales Manager role, please apply today.
May 16, 2026
Full time
We are looking for an experienced senior holiday home sales executive to join the team at a beautiful holiday park in North Wales. This role would suit someone looking to step into a more senior, stand alone sales role with more control over sales targets. The individual will be responsible for achieving a pre-determined holiday home sales target through their drive to generate leads, building relationships with potential new owners by consistently following through on all enquiries and identifying potential upgrades with existing owners. Key Responsibilities/Duties: To sell holiday homes, deal with all sales enquiries in a friendly and efficient manner Develop a deep understanding of all products and services in order to advocate the correct solutions for each individual customer. To be aware of all costs involved in a transaction, so that a high level of profitability can be maintained. To be aware of market trends and to be able to adapt to maintain sales targets To develop new marketing ideas or strategies to arouse a high level of interest within our customer lead bank and also for new customers To provide a telesales service to existing lead bank customers to generate more sales and interest Provide a high level of customer service to our current Owners, keeping them informed of changes on the Park Being responsible for caravan warranty claims with the relevant manufacturers Key Requirements: To have a friendly and outgoing personality Demonstrate high levels of integrity and credibility at all times. To have excellent communication skills and the ability to converse with all customers Good computer knowledge is preferred Good telesales skills with a high level of knowledge of your product To be a good team player that can operate in a fast thinking environment Good influencing skills, required when dealing with customers To be an organised and planned individual To deal with and advise customers on financial matters that may be of a sensitive nature If you are looking for a Senior Holiday Home Sales role or a Selling Sales Manager role, please apply today.
Engineering Administrator (Field Service) 26,000 + 24 days holiday + Flexitime + benefits Exeter Are you an experienced service advisor or administrator looking to further your career with a well-established company supplying to clients globally? Are you looking to work for a company that offers excellent benefits, work-life balance and the opportunity to train, develop and further your career? On offer is a Service & Warranty Advisor / Engineering Administrator role where you will manage all customer and retailer communication into the Service & Warranty department, ensuring that all communications (phone/email/web) are correctly logged on the company CRM system and appropriately processed to a satisfactory resolution. This role requires the skill to resolve customers' issues in a swift, successful, and diplomatic manner, regardless of the circumstances The role: To handle calls, email enquiries and issues covering all aspects of the customer base, ensuring CRM is accurately updated Support the TCSA Team (Technical Customer Service Advisor) in the process of administrative procedures Support the customer base with general enquiries and process genuine warranty claims quickly through workflow Manage inbound service request bookings on CRM system General customer communications The person: Previous experience in a customer service role Excellent communication and organisation skills If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Reference: BBBH24642B We are an equal opportunity employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The remuneration offered will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
May 16, 2026
Full time
Engineering Administrator (Field Service) 26,000 + 24 days holiday + Flexitime + benefits Exeter Are you an experienced service advisor or administrator looking to further your career with a well-established company supplying to clients globally? Are you looking to work for a company that offers excellent benefits, work-life balance and the opportunity to train, develop and further your career? On offer is a Service & Warranty Advisor / Engineering Administrator role where you will manage all customer and retailer communication into the Service & Warranty department, ensuring that all communications (phone/email/web) are correctly logged on the company CRM system and appropriately processed to a satisfactory resolution. This role requires the skill to resolve customers' issues in a swift, successful, and diplomatic manner, regardless of the circumstances The role: To handle calls, email enquiries and issues covering all aspects of the customer base, ensuring CRM is accurately updated Support the TCSA Team (Technical Customer Service Advisor) in the process of administrative procedures Support the customer base with general enquiries and process genuine warranty claims quickly through workflow Manage inbound service request bookings on CRM system General customer communications The person: Previous experience in a customer service role Excellent communication and organisation skills If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Reference: BBBH24642B We are an equal opportunity employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The remuneration offered will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Claims/Customer Service Adviser Salary: £26,500 FTE (pro rata for part-time hours) Location: Rackheath, Norwich, office based Flexible- full-time or part-time considered What is on offer Permanent role with full time or part time options Flexible working arrangements depending on experience Excellent rates of pay depending on experience 28 days annual leave including bank holidays on a pro rata basis Company pension scheme About us A busy and growing building services provider specialising in insurance repairs and property restoration is seeking a claims/Customer Service Adviser to support its expanding operations. The company manages domestic insurance claims across Norfolk and Suffolk and takes pride in delivering smooth, well organised experience for customer at what can be a stressful time. We pride ourselves on creating a supportive and friendly working environment where our team genuinely work together to deliver the best possible experience for customers. As we continue to grow, we are looking for someone who shares our positive, proactive and customer-first approach to join the team. About the role We are looking for a friendly, organised and customer-focused Claims Handler / Customer Service Adviser to join our growing team based in Rackheath. This is a varied office-based role where you will support customers throughout the claims process, handling enquiries, updating records and ensuring a smooth and professional customer experience from start to finish. We are flexible on working hours and days, making this an excellent opportunity for someone looking for either full-time or part-time work within a supportive team environment. Responsibilities include but not limited to: Coordinating and scheduling repair works for insurance claims Acting as a point of contact for customers, insurers, and trades Managing job records and claim related documentation Tracking progress and resolving issues where possible Supporting the wider team to ensure timely and efficient delivery Skills and Experience Experience in claims handling, coordination, or a similar role Strong organisational skills with the ability to juggle priorities Clear and confident communication skills A calm, professional approach in a fast-paced environment Good attention to detail and problem-solving ability Interested? Apply now with your updated CV. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
May 16, 2026
Full time
Claims/Customer Service Adviser Salary: £26,500 FTE (pro rata for part-time hours) Location: Rackheath, Norwich, office based Flexible- full-time or part-time considered What is on offer Permanent role with full time or part time options Flexible working arrangements depending on experience Excellent rates of pay depending on experience 28 days annual leave including bank holidays on a pro rata basis Company pension scheme About us A busy and growing building services provider specialising in insurance repairs and property restoration is seeking a claims/Customer Service Adviser to support its expanding operations. The company manages domestic insurance claims across Norfolk and Suffolk and takes pride in delivering smooth, well organised experience for customer at what can be a stressful time. We pride ourselves on creating a supportive and friendly working environment where our team genuinely work together to deliver the best possible experience for customers. As we continue to grow, we are looking for someone who shares our positive, proactive and customer-first approach to join the team. About the role We are looking for a friendly, organised and customer-focused Claims Handler / Customer Service Adviser to join our growing team based in Rackheath. This is a varied office-based role where you will support customers throughout the claims process, handling enquiries, updating records and ensuring a smooth and professional customer experience from start to finish. We are flexible on working hours and days, making this an excellent opportunity for someone looking for either full-time or part-time work within a supportive team environment. Responsibilities include but not limited to: Coordinating and scheduling repair works for insurance claims Acting as a point of contact for customers, insurers, and trades Managing job records and claim related documentation Tracking progress and resolving issues where possible Supporting the wider team to ensure timely and efficient delivery Skills and Experience Experience in claims handling, coordination, or a similar role Strong organisational skills with the ability to juggle priorities Clear and confident communication skills A calm, professional approach in a fast-paced environment Good attention to detail and problem-solving ability Interested? Apply now with your updated CV. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Reporting to the Group SHE Director, the Senior SHE Manager is responsible for overseeing safety, health, and environmental performance across all Brush Power Solutions (BPS) sites. This role involves developing and implementing a SHE strategy that ensures each location adheres to a unified standard, operates under a single governance model, and maintains clear, proactive communication and accountability. Additionally, the manager will establish measurable key performance indicators within the construction environment.This role will also provide independent assurance to the Group SHE Director that risks are effectively controlled, compliance is maintained, and a culture of continuous improvement is embedded throughout the organisation. This aligns with the goal of promoting a proactive and consistent approach to implementing Group SHE policies and standards, including the 'Safe Six' principles at all BPS sites. Furthermore, the role supports the broader Environmental, Social, and Governance (ESG) agenda, which includes commitments to environmental performance and achieving Net Zero emissions. Working Conditions - 40 hours per week , Monday - Friday. Our sites are situated across the South of England and so you will be predominantly covering the South belt of the country. Key Responsibilities: Governance, Leadership & Assurance Operate as the senior functional lead for SHE in the BPS businesses, working as a business partner to the BPS Director, accountable to the Group SHE Director. Provide independent assurance to the Group SHE Director on SHE compliance, performance, and risk exposure. Ensure consistent implementation of Group SHE Directives, BPS Policies, standards, and the "Safe Six" across all BPS sites. Act as the escalation point for significant, SHE risks, incidents, and non-conformances within BPS. Operational Integration & Support Work in close partnership with BPS Leadership Team and Site Operational teams to embed SHE into all projects and change initiatives. Provide leadership, guidance, and professional oversight to site-based SHE Managers. Ensure SHE considerations are integrated into operational decision-making, capital projects, and site changes. Compliance & Management Systems Provide specialist advice on statutory SHE requirements. Lead the development, maintenance, and continuous improvement of SHE management systems aligned to ISO 14001 and ISO 45001. Plan and conduct SHE audits to verify compliance and identify improvement opportunities. Maintain and report BPS SHE performance within the BRUSH Group KPI framework. To ensure data protection and company policy compliance within the operational function. Performance, Reporting & Continuous Improvement Drive measurable improvement in SHE performance across BPS, including policies, procedures, RAMS, and safe systems of work with a proactive mindset. Review and sign off on accident investigations, ensuring corrective actions are robust, proportionate, and closed out effectively. Promote proactive hazard identification, near-miss reporting, and learning from incidents. Prepare and submit SHE reports to meet customer, regulatory, and Group requirements. Occupational Health, Environment & ESG Develop and implement strategies to improve occupational health management and health surveillance. Ensure environmental risks are effectively managed, controlled, and reduced. Support the business's Net Zero and sustainability objectives through close collaboration with the sustainability function. External & Specialist Engagement Coordinate with SHE legal advisors in relation to work-related claims and legal matters. Support PQQ and customer assurance processes, identifying opportunities to improve efficiency and quality. Engage with third-party providers, contractors, and customers on SHE matters as required. What we're looking for: CMIOSH or working towards - Essential Relevant experience in a construction environment- Essential NEBOSH General certificate. - Essential NEBOSH Diploma - Desirable Lead Auditor - Desirable NEBOSH / ISEP Environmental Qualification - Desirable Experience implementing Lean methodologies and structured SHE programmes. Demonstrable experience working with ISO 9001, ISO 14001, and ISO 45001. Experience in planning and delivering SHE audits. Strong working knowledge of SHE legislation. Proven track record of proactive SHE leadership and continuous improvement. Experience operating across multiple sites and organisational boundaries. Ability to work autonomously while maintaining strong functional alignment. Knowledge and Experience Strong leadership mindset with the ability to influence at senior and operational levels. Proven capability to lead change and drive consistent standards across multiple sites. Highly organised, self-motivated, and proactive. Excellent influencing, negotiating, and stakeholder management skills. Clear, confident communicator with strong written and verbal capability. Methodical problem-solver with attention to detail. Strong IT capability across Microsoft Office tools. Practical understanding of manufacturing and site-based operations. Commitment to continuous professional development and application of best practice across the BPS business.
May 15, 2026
Full time
Reporting to the Group SHE Director, the Senior SHE Manager is responsible for overseeing safety, health, and environmental performance across all Brush Power Solutions (BPS) sites. This role involves developing and implementing a SHE strategy that ensures each location adheres to a unified standard, operates under a single governance model, and maintains clear, proactive communication and accountability. Additionally, the manager will establish measurable key performance indicators within the construction environment.This role will also provide independent assurance to the Group SHE Director that risks are effectively controlled, compliance is maintained, and a culture of continuous improvement is embedded throughout the organisation. This aligns with the goal of promoting a proactive and consistent approach to implementing Group SHE policies and standards, including the 'Safe Six' principles at all BPS sites. Furthermore, the role supports the broader Environmental, Social, and Governance (ESG) agenda, which includes commitments to environmental performance and achieving Net Zero emissions. Working Conditions - 40 hours per week , Monday - Friday. Our sites are situated across the South of England and so you will be predominantly covering the South belt of the country. Key Responsibilities: Governance, Leadership & Assurance Operate as the senior functional lead for SHE in the BPS businesses, working as a business partner to the BPS Director, accountable to the Group SHE Director. Provide independent assurance to the Group SHE Director on SHE compliance, performance, and risk exposure. Ensure consistent implementation of Group SHE Directives, BPS Policies, standards, and the "Safe Six" across all BPS sites. Act as the escalation point for significant, SHE risks, incidents, and non-conformances within BPS. Operational Integration & Support Work in close partnership with BPS Leadership Team and Site Operational teams to embed SHE into all projects and change initiatives. Provide leadership, guidance, and professional oversight to site-based SHE Managers. Ensure SHE considerations are integrated into operational decision-making, capital projects, and site changes. Compliance & Management Systems Provide specialist advice on statutory SHE requirements. Lead the development, maintenance, and continuous improvement of SHE management systems aligned to ISO 14001 and ISO 45001. Plan and conduct SHE audits to verify compliance and identify improvement opportunities. Maintain and report BPS SHE performance within the BRUSH Group KPI framework. To ensure data protection and company policy compliance within the operational function. Performance, Reporting & Continuous Improvement Drive measurable improvement in SHE performance across BPS, including policies, procedures, RAMS, and safe systems of work with a proactive mindset. Review and sign off on accident investigations, ensuring corrective actions are robust, proportionate, and closed out effectively. Promote proactive hazard identification, near-miss reporting, and learning from incidents. Prepare and submit SHE reports to meet customer, regulatory, and Group requirements. Occupational Health, Environment & ESG Develop and implement strategies to improve occupational health management and health surveillance. Ensure environmental risks are effectively managed, controlled, and reduced. Support the business's Net Zero and sustainability objectives through close collaboration with the sustainability function. External & Specialist Engagement Coordinate with SHE legal advisors in relation to work-related claims and legal matters. Support PQQ and customer assurance processes, identifying opportunities to improve efficiency and quality. Engage with third-party providers, contractors, and customers on SHE matters as required. What we're looking for: CMIOSH or working towards - Essential Relevant experience in a construction environment- Essential NEBOSH General certificate. - Essential NEBOSH Diploma - Desirable Lead Auditor - Desirable NEBOSH / ISEP Environmental Qualification - Desirable Experience implementing Lean methodologies and structured SHE programmes. Demonstrable experience working with ISO 9001, ISO 14001, and ISO 45001. Experience in planning and delivering SHE audits. Strong working knowledge of SHE legislation. Proven track record of proactive SHE leadership and continuous improvement. Experience operating across multiple sites and organisational boundaries. Ability to work autonomously while maintaining strong functional alignment. Knowledge and Experience Strong leadership mindset with the ability to influence at senior and operational levels. Proven capability to lead change and drive consistent standards across multiple sites. Highly organised, self-motivated, and proactive. Excellent influencing, negotiating, and stakeholder management skills. Clear, confident communicator with strong written and verbal capability. Methodical problem-solver with attention to detail. Strong IT capability across Microsoft Office tools. Practical understanding of manufacturing and site-based operations. Commitment to continuous professional development and application of best practice across the BPS business.
Senior Guidewire Developer. Full time, Mon - Fri 37.5 hours per week. Flexibility, bonus scheme and many more fantastic benefits! Join the Applications team driving the Guidewire Cloud rollout across Europe. You'll design, develop, and maintain legacy systems using Guidewire and other technologies, delivering high-quality solutions within a cross-functional team. This role requires strong technical and problem-solving skills, with a focus on supporting Guidewire Policy, Billing, Digital, and related apps. You'll also mentor support teams and collaborate with Business Owners, Analysts, Testers, and the Tech Lead to deliver on strategic goals. CHALLENGED NOW AND-EXPERT NEXT. Lead Technical Strategy & Architecture Provide end-to-end technical leadership on the Guidewire platform, aligning architecture with enterprise IT strategy. Advocate for scalable, maintainable solutions that minimise custom development and maximise reuse of core capabilities. Stakeholder Influence & Governance Serve as a trusted technical advisor to business and IT, guiding decisions to maintain platform integrity and align with strategy. Promote configuration over customisation to reduce technical debt and speed up delivery. Advanced Solution Design & Development Design and build high-performance Guidewire components (PolicyCentre, BillingCentre, ClaimCentre) for longevity and extensibility. Lead by example with hands-on development of key modules and integrations. Deployment Oversight & Lifecycle Management Own the deployment strategy for Guidewire features, ensuring smooth integration across environments. Monitor system health and address performance, scalability, and reliability issues proactively. Requirements Consolidation & Platform Optimisation Work with business analysts and product owners to gather requirements and design robust, platform-aligned solutions that support future needs and long-term agility. Agile Leadership & Engineering Excellence Promote Agile practices and modern engineering across teams. Mentor developers in clean code, TDD, CI/CD, and DevOps to build a high-performing delivery culture. Quality Assurance & Technical Standards Establish and enforce coding standards, design patterns, and architecture principles. Lead code reviews and audits to uphold best practices and ensure high software quality. Innovation & Continuous Improvement Keep up with Guidewire updates, industry trends, and emerging tech. Drive innovation and continuous improvement to foster a culture of technical excellence. Essential Extensive commercial software development experience Deep expertise in Guidewire InsuranceSuite v10 (ClaimCentre, PolicyCentre, BillingCentre) configuration and customisation Experience with Guidewire Cloud migration Strong understanding of general insurance and claims processes Proven integration experience with downstream systems, including finance, payment gateways, telephony, and document management Skilled in integrating third-party data feeds into cloud platforms Experience migrating data from legacy systems to Guidewire Ability to produce clear high- and low-level design documentation Experience reconciling data between Guidewire and enterprise data warehouses Strong communication skills for working with business and technical teams Comfortable engaging directly with customers and stakeholders Familiarity with full SDLC Guidewire ACE certification Experience in Agile environments (Scrum, SAFe) Flexible and adaptable in dynamic environments Languages & Technologies GOSU, Java, XML (XSD, XPath), PCF, SQL, REST and SOAP web services Tools & Platforms Bitbucket (or similar), Jenkins or TeamCity (CI/CD), Linux CLI Desirable Skills/knowledge/experience: (As applicable) Python (tooling, reconciliation scripts) Experience with internal triage and reconciliation tools Docker, Kubernetes Monitoring tools (AppDynamics, Splunk) Cloud platforms (AWS, Azure), especially Guidewire Cloud Background in Insurance or Financial Services beyond core claims/policy Experience leading or mentoring developers or contributing to solution architecture Why Join Us? We're committed to your growth, providing the support to excel in your current role whilst offering opportunities to step into new challenges and drive your career forward. We value flexibility and understand that life happens. Whether it s attending a school play or waiting for a delivery, we support a healthy balance between home and work. Our culture is built on trust, choice, and mutual respect. We re committed to fostering a diverse, equitable, and inclusive environment embracing neurodiversity and ensuring everyone has the tools and support they need to thrive. We like to think our benefits package is one of the best, focusing on colleagues health, wealth, and lifestyle. We offer: Up to 28 Days annual leave with the option to buy/sell up to 5 days holiday 10% Discretionary Annual Bonus Healix Private Medical Insurance Options 3 x Annual Salary Life Assurance Health & Wellbeing: Get money back on health expenses (optical, dental, physio), free flu jab vouchers, 24/7 virtual GP access, an employee assistance programme, and enhanced family-friendly policies including a £200 baby bonus. Financial & Lifestyle Benefits: Enjoy £250 towards driving lessons , an interest-free season ticket loan , cycle-to-work discounts, Wagestream for financial flexibility , and pension advice to support your retirement planning. Subject to company performance and completion of probation Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). Reasonable adjustments: If you require any adjustments to support you during our recruitment process, please let us know. We re committed to making the process accessible and are happy to help.
May 15, 2026
Full time
Senior Guidewire Developer. Full time, Mon - Fri 37.5 hours per week. Flexibility, bonus scheme and many more fantastic benefits! Join the Applications team driving the Guidewire Cloud rollout across Europe. You'll design, develop, and maintain legacy systems using Guidewire and other technologies, delivering high-quality solutions within a cross-functional team. This role requires strong technical and problem-solving skills, with a focus on supporting Guidewire Policy, Billing, Digital, and related apps. You'll also mentor support teams and collaborate with Business Owners, Analysts, Testers, and the Tech Lead to deliver on strategic goals. CHALLENGED NOW AND-EXPERT NEXT. Lead Technical Strategy & Architecture Provide end-to-end technical leadership on the Guidewire platform, aligning architecture with enterprise IT strategy. Advocate for scalable, maintainable solutions that minimise custom development and maximise reuse of core capabilities. Stakeholder Influence & Governance Serve as a trusted technical advisor to business and IT, guiding decisions to maintain platform integrity and align with strategy. Promote configuration over customisation to reduce technical debt and speed up delivery. Advanced Solution Design & Development Design and build high-performance Guidewire components (PolicyCentre, BillingCentre, ClaimCentre) for longevity and extensibility. Lead by example with hands-on development of key modules and integrations. Deployment Oversight & Lifecycle Management Own the deployment strategy for Guidewire features, ensuring smooth integration across environments. Monitor system health and address performance, scalability, and reliability issues proactively. Requirements Consolidation & Platform Optimisation Work with business analysts and product owners to gather requirements and design robust, platform-aligned solutions that support future needs and long-term agility. Agile Leadership & Engineering Excellence Promote Agile practices and modern engineering across teams. Mentor developers in clean code, TDD, CI/CD, and DevOps to build a high-performing delivery culture. Quality Assurance & Technical Standards Establish and enforce coding standards, design patterns, and architecture principles. Lead code reviews and audits to uphold best practices and ensure high software quality. Innovation & Continuous Improvement Keep up with Guidewire updates, industry trends, and emerging tech. Drive innovation and continuous improvement to foster a culture of technical excellence. Essential Extensive commercial software development experience Deep expertise in Guidewire InsuranceSuite v10 (ClaimCentre, PolicyCentre, BillingCentre) configuration and customisation Experience with Guidewire Cloud migration Strong understanding of general insurance and claims processes Proven integration experience with downstream systems, including finance, payment gateways, telephony, and document management Skilled in integrating third-party data feeds into cloud platforms Experience migrating data from legacy systems to Guidewire Ability to produce clear high- and low-level design documentation Experience reconciling data between Guidewire and enterprise data warehouses Strong communication skills for working with business and technical teams Comfortable engaging directly with customers and stakeholders Familiarity with full SDLC Guidewire ACE certification Experience in Agile environments (Scrum, SAFe) Flexible and adaptable in dynamic environments Languages & Technologies GOSU, Java, XML (XSD, XPath), PCF, SQL, REST and SOAP web services Tools & Platforms Bitbucket (or similar), Jenkins or TeamCity (CI/CD), Linux CLI Desirable Skills/knowledge/experience: (As applicable) Python (tooling, reconciliation scripts) Experience with internal triage and reconciliation tools Docker, Kubernetes Monitoring tools (AppDynamics, Splunk) Cloud platforms (AWS, Azure), especially Guidewire Cloud Background in Insurance or Financial Services beyond core claims/policy Experience leading or mentoring developers or contributing to solution architecture Why Join Us? We're committed to your growth, providing the support to excel in your current role whilst offering opportunities to step into new challenges and drive your career forward. We value flexibility and understand that life happens. Whether it s attending a school play or waiting for a delivery, we support a healthy balance between home and work. Our culture is built on trust, choice, and mutual respect. We re committed to fostering a diverse, equitable, and inclusive environment embracing neurodiversity and ensuring everyone has the tools and support they need to thrive. We like to think our benefits package is one of the best, focusing on colleagues health, wealth, and lifestyle. We offer: Up to 28 Days annual leave with the option to buy/sell up to 5 days holiday 10% Discretionary Annual Bonus Healix Private Medical Insurance Options 3 x Annual Salary Life Assurance Health & Wellbeing: Get money back on health expenses (optical, dental, physio), free flu jab vouchers, 24/7 virtual GP access, an employee assistance programme, and enhanced family-friendly policies including a £200 baby bonus. Financial & Lifestyle Benefits: Enjoy £250 towards driving lessons , an interest-free season ticket loan , cycle-to-work discounts, Wagestream for financial flexibility , and pension advice to support your retirement planning. Subject to company performance and completion of probation Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). Reasonable adjustments: If you require any adjustments to support you during our recruitment process, please let us know. We re committed to making the process accessible and are happy to help.
Job Title: French Customer Service Advisors (Days) Location: Brighton (Hybrid after training - 2 days in office) Hours: 4 days on, 4 days off (8:00am - 8:00pm) Salary: £26,500 + 5% Bonus + Excellent Benefits An excellent opportunity has arisen for French Customer Service Advisors to join one of our longstanding clients, a global business with a vibrant and inclusive culture, in Brighton. This role offers hybrid working once training is completed. Benefits include: 25-30 days holiday plus bank holidays 9% Retirement Savings Plan Private medical insurance (BUPA) Life Insurance & Income Protection Company Sick Pay Cycle to Work Scheme & Season Ticket Loan Employee Discounts The Requirements: Fluent in French & English (written and spoken) Minimum 2 A Levels (A-C) or equivalent Previous customer service experience Confident communicator, both written and verbal Strong IT literacy and ability to multitask Proactive, solutions-focused attitude The Role: Handle inbound and outbound calls, providing assistance in French and English Support customers with policy cover, claims, and emergencies Ensure all case handling is accurately documented Resolve complaints in line with business policy and FCA guidelines Deliver excellent service while meeting KPIs and SLAs Promote a proactive customer service culture If you're keen to join an exceptional team with strong career progression opportunities, apply to this French Customer Service Advisor (Days) role below or call Jamie Watson at Clearline Recruitment on between 9:00am - 5:30pm .
May 15, 2026
Full time
Job Title: French Customer Service Advisors (Days) Location: Brighton (Hybrid after training - 2 days in office) Hours: 4 days on, 4 days off (8:00am - 8:00pm) Salary: £26,500 + 5% Bonus + Excellent Benefits An excellent opportunity has arisen for French Customer Service Advisors to join one of our longstanding clients, a global business with a vibrant and inclusive culture, in Brighton. This role offers hybrid working once training is completed. Benefits include: 25-30 days holiday plus bank holidays 9% Retirement Savings Plan Private medical insurance (BUPA) Life Insurance & Income Protection Company Sick Pay Cycle to Work Scheme & Season Ticket Loan Employee Discounts The Requirements: Fluent in French & English (written and spoken) Minimum 2 A Levels (A-C) or equivalent Previous customer service experience Confident communicator, both written and verbal Strong IT literacy and ability to multitask Proactive, solutions-focused attitude The Role: Handle inbound and outbound calls, providing assistance in French and English Support customers with policy cover, claims, and emergencies Ensure all case handling is accurately documented Resolve complaints in line with business policy and FCA guidelines Deliver excellent service while meeting KPIs and SLAs Promote a proactive customer service culture If you're keen to join an exceptional team with strong career progression opportunities, apply to this French Customer Service Advisor (Days) role below or call Jamie Watson at Clearline Recruitment on between 9:00am - 5:30pm .
S Guest Consultancy Services Ltd
Whitgreave, Staffordshire
We are currently recruiting for a Parts Advisor to join our clients team. The successful candidate will be responsible for managing parts inventory, assisting customers, and ensuring smooth communication between departments This successful candidate will learn all areas of this busy parts department and will be able to assist or cover for any job role within the department . Duties Assist customers in identifying and selecting the correct parts, providing excellent phone etiquette and customer service Manage and update parts inventory using Microsoft Excel and other organisational tools Process orders accurately and efficiently, ensuring timely delivery or collection of parts Maintain a clean and organised parts department, adhering to safety standards Communicate effectively with suppliers and internal teams regarding stock levels and order status Support maintenance activities related to parts storage and handling Keep detailed records of transactions, returns, and warranty claims Provide technical advice on maintenance procedures when required Experience Previous experience in a similar Parts Advisor / Sales Administrator or customer service role within the automotive or maintenance industry is preferred Experience with Kerridge would be ideal Proficiency in Microsoft Excel and basic computer skills are essential Excellent communication skills, both verbal and written, with a professional phone manner Organisational skills with the ability to multitask in a fast-paced environment Knowledge of vehicle maintenance or technical understanding of parts is beneficial but not mandatory Monday - Friday 8am - 5pm Parking onsite
May 15, 2026
Full time
We are currently recruiting for a Parts Advisor to join our clients team. The successful candidate will be responsible for managing parts inventory, assisting customers, and ensuring smooth communication between departments This successful candidate will learn all areas of this busy parts department and will be able to assist or cover for any job role within the department . Duties Assist customers in identifying and selecting the correct parts, providing excellent phone etiquette and customer service Manage and update parts inventory using Microsoft Excel and other organisational tools Process orders accurately and efficiently, ensuring timely delivery or collection of parts Maintain a clean and organised parts department, adhering to safety standards Communicate effectively with suppliers and internal teams regarding stock levels and order status Support maintenance activities related to parts storage and handling Keep detailed records of transactions, returns, and warranty claims Provide technical advice on maintenance procedures when required Experience Previous experience in a similar Parts Advisor / Sales Administrator or customer service role within the automotive or maintenance industry is preferred Experience with Kerridge would be ideal Proficiency in Microsoft Excel and basic computer skills are essential Excellent communication skills, both verbal and written, with a professional phone manner Organisational skills with the ability to multitask in a fast-paced environment Knowledge of vehicle maintenance or technical understanding of parts is beneficial but not mandatory Monday - Friday 8am - 5pm Parking onsite
About the role We are looking for a Compliance Business Partner to join our Risk and Compliance function here at Superscript. You will play a key role in supporting the business to maintain strong regulatory standards while enabling sustainable commercial growth. You will work closely with senior stakeholders across broking, underwriting, partnerships, product, and operations, providing clear, pragmatic regulatory advice and ensuring that compliance frameworks are effectively embedded across the organisation. Reporting directly into the Fractional Compliance Leader, this role is suited to someone with between 3-6 years' experience in a compliance, risk, or regulatory role within a regulated financial services environment, ideally within an insurance broker. This is a hands on second line role, requiring strong technical knowledge of Financial Conduct Authority requirements and the ability to influence and partner with the business in a fast paced, digital insurance environment. What you'll get up to: Act as a trusted compliance advisor to business units, providing clear and practical guidance on regulatory obligations and best practice. Build strong working relationships with underwriting, partnerships, product, and claims teams to support compliant decision-making. Provide independent challenge on: Product governance and fair value assessments Distribution arrangements, including agency approvals and partner due diligence Customer journeys, communications, and customer outcome Monitor regulatory developments (e.g. FCA publications, thematic reviews, enforcement activity) and assess their impact on the business. Interpret and advise on FCA rules and guidance, including ICOBS, SYSC, and Consumer Duty. Conduct gap analysis against new or evolving regulatory requirements. Provide second line oversight and challenge on the implementation of regulatory change across the business. Support the development, implementation, and ongoing enhancement of compliance frameworks, policies, and procedures. Own and coordinate the review and update of compliance policies, ensuring appropriate governance, version control, and approval processes are followed. Oversee the documentation of key compliance processes and controls. Support the design and execution of a risk based Compliance Monitoring Plan (CMP). Conduct thematic reviews and control testing across key regulatory areas, including financial promotions, product governance, vulnerable customers, and distribution. Track and validate remediation actions to ensure issues are effectively addressed. Maintain oversight of financial promotions approval processes, and agency and Appointed Representative frameworks. Support with breach identification, escalation, and remediation, as well as complaints and conduct risk outputs, including root cause analysis. Support the delivery and ongoing embedding of key regulatory initiatives, including Consumer Duty, fair value assessment, and conduct risk frameworks. Ensure regulatory expectations are reflected in day to day business activities and decision-making. Support regulatory reporting and submissions, including FCA returns and SUP 15 notifications. Prepare and review compliance Management Information for governance forums, including the Risk & Compliance Committee and Conduct Risk Committee. Support the production of Consumer Duty Board reporting. Escalate material regulatory risks and issues to senior management and governance forums where appropriate. About you: 3-6 years' experience in a compliance, risk, or regulatory role within an FCA-regulated financial services environment. Experience working for an insurance broker is essential. Strong understanding of FCA regulatory requirements, including consumer duty, conduct risk principles, ICOBS and SYSC Experience supporting governance structures, regulatory reporting, and compliance frameworks. Experience in compliance monitoring, thematic reviews, and oversight activities. Ability to interpret regulation and translate it into practical, business-focused guidance. Strong stakeholder management and communication skills. In return, we offer you: A competitive salary and the ability to grow your career 25 days holiday - so there's plenty of time for work, rest and play Hybrid way of working for the perfect work / life balance Vitality private health and dental insurance Added benefits including competitive pension and salary sacrifice Access to financial wellbeing platform Mintago Full access to Spill, our mental health platform Cycle to work scheme Fun and modern office environment with regular team social events City ofLondon location
May 15, 2026
Full time
About the role We are looking for a Compliance Business Partner to join our Risk and Compliance function here at Superscript. You will play a key role in supporting the business to maintain strong regulatory standards while enabling sustainable commercial growth. You will work closely with senior stakeholders across broking, underwriting, partnerships, product, and operations, providing clear, pragmatic regulatory advice and ensuring that compliance frameworks are effectively embedded across the organisation. Reporting directly into the Fractional Compliance Leader, this role is suited to someone with between 3-6 years' experience in a compliance, risk, or regulatory role within a regulated financial services environment, ideally within an insurance broker. This is a hands on second line role, requiring strong technical knowledge of Financial Conduct Authority requirements and the ability to influence and partner with the business in a fast paced, digital insurance environment. What you'll get up to: Act as a trusted compliance advisor to business units, providing clear and practical guidance on regulatory obligations and best practice. Build strong working relationships with underwriting, partnerships, product, and claims teams to support compliant decision-making. Provide independent challenge on: Product governance and fair value assessments Distribution arrangements, including agency approvals and partner due diligence Customer journeys, communications, and customer outcome Monitor regulatory developments (e.g. FCA publications, thematic reviews, enforcement activity) and assess their impact on the business. Interpret and advise on FCA rules and guidance, including ICOBS, SYSC, and Consumer Duty. Conduct gap analysis against new or evolving regulatory requirements. Provide second line oversight and challenge on the implementation of regulatory change across the business. Support the development, implementation, and ongoing enhancement of compliance frameworks, policies, and procedures. Own and coordinate the review and update of compliance policies, ensuring appropriate governance, version control, and approval processes are followed. Oversee the documentation of key compliance processes and controls. Support the design and execution of a risk based Compliance Monitoring Plan (CMP). Conduct thematic reviews and control testing across key regulatory areas, including financial promotions, product governance, vulnerable customers, and distribution. Track and validate remediation actions to ensure issues are effectively addressed. Maintain oversight of financial promotions approval processes, and agency and Appointed Representative frameworks. Support with breach identification, escalation, and remediation, as well as complaints and conduct risk outputs, including root cause analysis. Support the delivery and ongoing embedding of key regulatory initiatives, including Consumer Duty, fair value assessment, and conduct risk frameworks. Ensure regulatory expectations are reflected in day to day business activities and decision-making. Support regulatory reporting and submissions, including FCA returns and SUP 15 notifications. Prepare and review compliance Management Information for governance forums, including the Risk & Compliance Committee and Conduct Risk Committee. Support the production of Consumer Duty Board reporting. Escalate material regulatory risks and issues to senior management and governance forums where appropriate. About you: 3-6 years' experience in a compliance, risk, or regulatory role within an FCA-regulated financial services environment. Experience working for an insurance broker is essential. Strong understanding of FCA regulatory requirements, including consumer duty, conduct risk principles, ICOBS and SYSC Experience supporting governance structures, regulatory reporting, and compliance frameworks. Experience in compliance monitoring, thematic reviews, and oversight activities. Ability to interpret regulation and translate it into practical, business-focused guidance. Strong stakeholder management and communication skills. In return, we offer you: A competitive salary and the ability to grow your career 25 days holiday - so there's plenty of time for work, rest and play Hybrid way of working for the perfect work / life balance Vitality private health and dental insurance Added benefits including competitive pension and salary sacrifice Access to financial wellbeing platform Mintago Full access to Spill, our mental health platform Cycle to work scheme Fun and modern office environment with regular team social events City ofLondon location
Job Title: Customer Service First Response Unit Claims Handler Location: Liverpool Salary: 26,938 per annum plus the opportunity to earn a performance-related bonus of 4200 paid on a quarterly basis, once established within your role Job Type: Full Time, Permanent Working hours: 37.5 hours per week; Monday to Friday 8.00am - 8.00pm(on a rota basis) 1 in 3 Weekends 9.00am-5.00pm. What you will be doing: Providing a professional and proactive response in assessing claims in line with policy and procedure Providing an empathetic service to clients who have been involved in road traffic incidents Liaise with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim notification To resolve any issues avoiding expressions of dissatisfaction escalating into complaints Handle First Notification of Loss (FNOL) calls, entering relevant claims details To monitor and manage claims ensuring all services are provided in an agreed timescale Assessing new claims in accordance with policy terms and conditions Identify and initiate any potential recoveries from 3rd parties Handle any complaints in line with FCA guidelines Identifying key requirements for replacement vehicles Work to agreed SLA's and KPI's What we're looking for: Excellent customer service skills Naturally empathetic and the ability to connect with people Quick fast paced problem-solving ability Positive can-do attitude Good IT skills and a confident communicator Passionate about working as part of a team Have the ability to make fast, informed decisions Excellent organisational and prioritisation skills with a strong attention to detail Have a desire to develop skills and experience within the insurance industry. The Ability to deal with challenging customers and third party insurers Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Customer Claims Executive, Claims Account Manager, Claims Customer Service, Claims Advisor, Claims Assistant may all be considered.
May 14, 2026
Full time
Job Title: Customer Service First Response Unit Claims Handler Location: Liverpool Salary: 26,938 per annum plus the opportunity to earn a performance-related bonus of 4200 paid on a quarterly basis, once established within your role Job Type: Full Time, Permanent Working hours: 37.5 hours per week; Monday to Friday 8.00am - 8.00pm(on a rota basis) 1 in 3 Weekends 9.00am-5.00pm. What you will be doing: Providing a professional and proactive response in assessing claims in line with policy and procedure Providing an empathetic service to clients who have been involved in road traffic incidents Liaise with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim notification To resolve any issues avoiding expressions of dissatisfaction escalating into complaints Handle First Notification of Loss (FNOL) calls, entering relevant claims details To monitor and manage claims ensuring all services are provided in an agreed timescale Assessing new claims in accordance with policy terms and conditions Identify and initiate any potential recoveries from 3rd parties Handle any complaints in line with FCA guidelines Identifying key requirements for replacement vehicles Work to agreed SLA's and KPI's What we're looking for: Excellent customer service skills Naturally empathetic and the ability to connect with people Quick fast paced problem-solving ability Positive can-do attitude Good IT skills and a confident communicator Passionate about working as part of a team Have the ability to make fast, informed decisions Excellent organisational and prioritisation skills with a strong attention to detail Have a desire to develop skills and experience within the insurance industry. The Ability to deal with challenging customers and third party insurers Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Customer Claims Executive, Claims Account Manager, Claims Customer Service, Claims Advisor, Claims Assistant may all be considered.
An excellent opportunity has arisen for a skilled Aftersales Advisor to join a leading car supermarket based in Hinckley. This is a vital role within a fast-paced, customer-focused environment, where you will serve as the primary point of contact between customers, warranty providers, and repair centres. The successful individual will ensure that every customer interaction demonstrates professionalism and delivers outstanding service. Benefits Of An Aftersales Advisor: Monday to Friday working pattern (no weekends) 24,500 basic salary 28 days holiday allowance Free onsite parking Supportive team environment with ongoing training and development opportunities Duties Of An Aftersales Advisor: Handling customer enquiries and warranty claims efficiently and professionally Coordinating between customers, warranty providers, and repair agents to ensure smooth processes Managing customer complaints with empathy, providing clear communication and resolutions Providing regular updates to customers throughout repair or warranty processes Ensuring all customer needs and expectations are met to the highest standard Maintaining accurate records and documentation related to aftersales activities Requirements Of An Aftersales Advisor: Proven experience in a customer service role, ideally within the motor trade sector Confident communicator with strong administration and PC skills Friendly, professional, and customer-focused approach Excellent problem-solving abilities and resilience in a busy environment Ability to multitask effectively and stay organised under pressure Technical or vehicle knowledge is advantageous but not mandatory If this Aftersales Advisor role sounds like the perfect opportunity for your skills and experience, contact Aedan Oliver at Perfect Placement today! Contact Aedan Oliver, Automotive Recruitment Specialist at Perfect Placement covering Hinckley and Leicestershire, today to discover more about this fantastic Aftersales Advisor opportunity.
May 14, 2026
Full time
An excellent opportunity has arisen for a skilled Aftersales Advisor to join a leading car supermarket based in Hinckley. This is a vital role within a fast-paced, customer-focused environment, where you will serve as the primary point of contact between customers, warranty providers, and repair centres. The successful individual will ensure that every customer interaction demonstrates professionalism and delivers outstanding service. Benefits Of An Aftersales Advisor: Monday to Friday working pattern (no weekends) 24,500 basic salary 28 days holiday allowance Free onsite parking Supportive team environment with ongoing training and development opportunities Duties Of An Aftersales Advisor: Handling customer enquiries and warranty claims efficiently and professionally Coordinating between customers, warranty providers, and repair agents to ensure smooth processes Managing customer complaints with empathy, providing clear communication and resolutions Providing regular updates to customers throughout repair or warranty processes Ensuring all customer needs and expectations are met to the highest standard Maintaining accurate records and documentation related to aftersales activities Requirements Of An Aftersales Advisor: Proven experience in a customer service role, ideally within the motor trade sector Confident communicator with strong administration and PC skills Friendly, professional, and customer-focused approach Excellent problem-solving abilities and resilience in a busy environment Ability to multitask effectively and stay organised under pressure Technical or vehicle knowledge is advantageous but not mandatory If this Aftersales Advisor role sounds like the perfect opportunity for your skills and experience, contact Aedan Oliver at Perfect Placement today! Contact Aedan Oliver, Automotive Recruitment Specialist at Perfect Placement covering Hinckley and Leicestershire, today to discover more about this fantastic Aftersales Advisor opportunity.
Administrator Regulatory Advisor (Administrative) Farnborough (Hybrid Working) Long-term Temporary Assignment Competitive Hourly Rate About the Role We are currently recruiting for a Regulatory Advisor to join a global premium automotive brand on a long-term temporary basis. This is an exciting opportunity to work within a fast-paced regulatory team, supporting the management of customer complaints, DSARs, and key administrative processes. You will play a vital role in ensuring high-quality service delivery, regulatory compliance, and excellent customer outcomes, while managing a high-volume workload. Key Responsibilities Log and manage DSARs, complaints, and claims accurately Triage and respond to high volumes of emails (approx. 500 daily) across multiple inboxes Process incoming postal correspondence and same-day actions Issue acknowledgement letters and manage exception reporting to meet SLAs Support with FOS referrals and regulatory case handling Provide guidance and support to internal teams and stakeholders Maintain accurate records and ensure compliance with regulatory standards About You We're looking for someone who thrives in a busy, structured environment and has a strong eye for detail. You will have: Previous experience in administration, customer service, or complaints handling Strong organisation and time management skills Ability to work independently and manage a high-volume workload Excellent communication and interpersonal skills A proactive mindset with the ability to prioritise and multitask effectively What's in It for You Opportunity to join a well-established, global brand Gain valuable experience in regulatory compliance and customer experience strategy Develop skills in: Conflict resolution Stakeholder engagement Data analysis Hybrid working environment Competitive pay + performance bonus Generous holiday allowance Apply Now If you're a detail-oriented professional who enjoys working in a fast-paced environment and delivering excellent service, we'd love to hear from you. #
May 14, 2026
Contractor
Administrator Regulatory Advisor (Administrative) Farnborough (Hybrid Working) Long-term Temporary Assignment Competitive Hourly Rate About the Role We are currently recruiting for a Regulatory Advisor to join a global premium automotive brand on a long-term temporary basis. This is an exciting opportunity to work within a fast-paced regulatory team, supporting the management of customer complaints, DSARs, and key administrative processes. You will play a vital role in ensuring high-quality service delivery, regulatory compliance, and excellent customer outcomes, while managing a high-volume workload. Key Responsibilities Log and manage DSARs, complaints, and claims accurately Triage and respond to high volumes of emails (approx. 500 daily) across multiple inboxes Process incoming postal correspondence and same-day actions Issue acknowledgement letters and manage exception reporting to meet SLAs Support with FOS referrals and regulatory case handling Provide guidance and support to internal teams and stakeholders Maintain accurate records and ensure compliance with regulatory standards About You We're looking for someone who thrives in a busy, structured environment and has a strong eye for detail. You will have: Previous experience in administration, customer service, or complaints handling Strong organisation and time management skills Ability to work independently and manage a high-volume workload Excellent communication and interpersonal skills A proactive mindset with the ability to prioritise and multitask effectively What's in It for You Opportunity to join a well-established, global brand Gain valuable experience in regulatory compliance and customer experience strategy Develop skills in: Conflict resolution Stakeholder engagement Data analysis Hybrid working environment Competitive pay + performance bonus Generous holiday allowance Apply Now If you're a detail-oriented professional who enjoys working in a fast-paced environment and delivering excellent service, we'd love to hear from you. #
An exciting opportunity has arisen to work as an Accounts Assistant as part of the Trading and Reporting team within the Project Finance Delivery Team delivering customer focused Project Finance support as part of the Capability Centre, within BAE Systems at their Samlesbury site. In this role you will aide the Business Unit in the effective and profitable delivery of customer projects. The Project Finance Delivery team contains key capability groups that support the project lifecycle with the ambition to strive for excellence, efficiency and provide world class analysis. As part of the team, you are going to be delivering best-in-class financial planning, analysis and insights, to all internal and external customers, to drive growth and deliver superior performance. You will work collaboratively with the Project Finance Leads, the other teams within the Project Finance Capability Centre (PFCC), the Wider Finance and Non finance Stakeholders to deliver key project information providing world-class insights and analysis to drive both Service Delivery Unit (SDU) and Contract performance. Typical duties include; - Completing the Sales and Margin Trading on a monthly basis ahead of month end for your assigned area in line with the latest signed Quarterly SSR. In Accordance with IFRS 15 principles. - Support the AIR FPA Business Performance teams in completing their accounts and month end process through the IFRS 15 Loaders, Late Adjustment and Integrity Checks. - Support the Half Year and Full Year Statutory Reporting process and provide support to external audit during these periods - Support Financial Updates for the Monthly DD/PPR Packs that will be distributed to the Project Finance Lead and Project Management Contact ahead of the review - Support the Balance sheet process and completion of Balance Sheet review packs by preparing and updating your assigned area s Monthly and Quarterly Balance Sheet s. Responsibilities will include investigating IT system lines, interrogating options to ensure a correct recommendation and pursuing action to complete it. Root cause identification and process improvement recognised along the way should be appropriately fed back to help set the standard going forward. The role will interact with a variety of stakeholders and the successful candidate must be able to communicate with different departments and levels of the organisation effectively. The project has a high degree of importance within the business so the successful candidate must be deadline driven, ensure clear communication of progress and issues faced in a time appropriate manner. The jobholder will act as a trusted advisor to the business on project finance related outputs and deliverables, providing effective Financial Reporting to Stakeholders, Implementing Sales and Margin Trading and support to the PFCC Project teams and Central Finance. Responsibilities will include; - Preparing, Supporting and Implementing the Sales and Margin Trading Plan for the Assigned Contract Area. In Accordance with IFRS 15 principles - Support the Month End Process through the Sales and Margin Trading Calculator (SMTC). IFRS15 Loaders, Actualisation Files, Late Adjustment and carrying out Integrity Checks. Review of Sales and Margin Trading Calculator (SMTC) / Actualisation File integrity checks & update of Actualisation Plan to keep stakeholders informed on progress - Support the Half year and Full Year End Process - Complete any Journals required on the Source Systems and Late Adjustments on Planning analytics. Prepare working files with correct supporting information, liaise with sub team lead for working file guidance, approval & raise journals within the relevant system. Save down journals on JSH within deadlines - Support with the latest monthly financials slides for the DD/PPR Pack that will be used by the Project finance Lead and Project management. - Update the Monthly and Quarterly Balance Sheet for the Assigned Contract Area. Initial roll forward of supporting data and files. First pass at commentaries using key viewpoints (focus on What) and approaches key stakeholders for info, e.g. populating comments with viewpoints that are driving the movement balances - Support the External Auditor Process. Ensuring that all Deloitte requests are completed on time. Ensuring any control issues are flagged. - Ensure mandated training is completed - Attend and contribute at Modernisation workshops including initiating ideas for continuous improvement - Other ad-hoc queries from the other PFCC Teams or Wider Finance such as interrogating the IT systems for information on claims and receipts to identify corrective actions and set up a clear and robust process going forward. Knowledge: - Proficient in use of Microsoft Office packages, such as Excel, PowerPoint - Operate robust and effective financial controls in line with Financial Control Framework and Finance Policies manual, collaborating with colleagues and supporting external and internal audit as required. Experience: - Proven experience in process improvement, preferably within a finance department. - A self starter Skills: - Strong analytical and problem-solving skills, with the ability to interpret complex data. - Excellent communication and interpersonal skills to effectively collaborate with various stakeholders. - Meticulous attention to detail to ensure accuracy in process analysis and implementation and the ability to manage multiple work streams simultaneously - Self-motivated and proactive in identifying opportunities for improvement. - Flexible and adaptable to changing business needs and environments. - Recognises best practice in applying financial controls. - Experience of using MRPs or ERPs (e.g. SAP, Infor LN, Oracle) and financial reporting, forecasting and analytical tools (e.g. SAP BPC / SAC, Cognos, Tableau) as needed for role - Strong problem solving skills - Ability to build good working relationships with key contracts in business Qualifications: - Part-Qualified or Qualified member professional accounting body (ACA, ACCA, CIMA) would be an advantage. Morson is acting as an employment business in relation to this vacancy. Accounts assistant; accounts payable, accounts receivable; purchase ledger; sales ledger; SAP; SAGE; AAT; payroll; VAT returns; reconciliation; credit control
May 14, 2026
Contractor
An exciting opportunity has arisen to work as an Accounts Assistant as part of the Trading and Reporting team within the Project Finance Delivery Team delivering customer focused Project Finance support as part of the Capability Centre, within BAE Systems at their Samlesbury site. In this role you will aide the Business Unit in the effective and profitable delivery of customer projects. The Project Finance Delivery team contains key capability groups that support the project lifecycle with the ambition to strive for excellence, efficiency and provide world class analysis. As part of the team, you are going to be delivering best-in-class financial planning, analysis and insights, to all internal and external customers, to drive growth and deliver superior performance. You will work collaboratively with the Project Finance Leads, the other teams within the Project Finance Capability Centre (PFCC), the Wider Finance and Non finance Stakeholders to deliver key project information providing world-class insights and analysis to drive both Service Delivery Unit (SDU) and Contract performance. Typical duties include; - Completing the Sales and Margin Trading on a monthly basis ahead of month end for your assigned area in line with the latest signed Quarterly SSR. In Accordance with IFRS 15 principles. - Support the AIR FPA Business Performance teams in completing their accounts and month end process through the IFRS 15 Loaders, Late Adjustment and Integrity Checks. - Support the Half Year and Full Year Statutory Reporting process and provide support to external audit during these periods - Support Financial Updates for the Monthly DD/PPR Packs that will be distributed to the Project Finance Lead and Project Management Contact ahead of the review - Support the Balance sheet process and completion of Balance Sheet review packs by preparing and updating your assigned area s Monthly and Quarterly Balance Sheet s. Responsibilities will include investigating IT system lines, interrogating options to ensure a correct recommendation and pursuing action to complete it. Root cause identification and process improvement recognised along the way should be appropriately fed back to help set the standard going forward. The role will interact with a variety of stakeholders and the successful candidate must be able to communicate with different departments and levels of the organisation effectively. The project has a high degree of importance within the business so the successful candidate must be deadline driven, ensure clear communication of progress and issues faced in a time appropriate manner. The jobholder will act as a trusted advisor to the business on project finance related outputs and deliverables, providing effective Financial Reporting to Stakeholders, Implementing Sales and Margin Trading and support to the PFCC Project teams and Central Finance. Responsibilities will include; - Preparing, Supporting and Implementing the Sales and Margin Trading Plan for the Assigned Contract Area. In Accordance with IFRS 15 principles - Support the Month End Process through the Sales and Margin Trading Calculator (SMTC). IFRS15 Loaders, Actualisation Files, Late Adjustment and carrying out Integrity Checks. Review of Sales and Margin Trading Calculator (SMTC) / Actualisation File integrity checks & update of Actualisation Plan to keep stakeholders informed on progress - Support the Half year and Full Year End Process - Complete any Journals required on the Source Systems and Late Adjustments on Planning analytics. Prepare working files with correct supporting information, liaise with sub team lead for working file guidance, approval & raise journals within the relevant system. Save down journals on JSH within deadlines - Support with the latest monthly financials slides for the DD/PPR Pack that will be used by the Project finance Lead and Project management. - Update the Monthly and Quarterly Balance Sheet for the Assigned Contract Area. Initial roll forward of supporting data and files. First pass at commentaries using key viewpoints (focus on What) and approaches key stakeholders for info, e.g. populating comments with viewpoints that are driving the movement balances - Support the External Auditor Process. Ensuring that all Deloitte requests are completed on time. Ensuring any control issues are flagged. - Ensure mandated training is completed - Attend and contribute at Modernisation workshops including initiating ideas for continuous improvement - Other ad-hoc queries from the other PFCC Teams or Wider Finance such as interrogating the IT systems for information on claims and receipts to identify corrective actions and set up a clear and robust process going forward. Knowledge: - Proficient in use of Microsoft Office packages, such as Excel, PowerPoint - Operate robust and effective financial controls in line with Financial Control Framework and Finance Policies manual, collaborating with colleagues and supporting external and internal audit as required. Experience: - Proven experience in process improvement, preferably within a finance department. - A self starter Skills: - Strong analytical and problem-solving skills, with the ability to interpret complex data. - Excellent communication and interpersonal skills to effectively collaborate with various stakeholders. - Meticulous attention to detail to ensure accuracy in process analysis and implementation and the ability to manage multiple work streams simultaneously - Self-motivated and proactive in identifying opportunities for improvement. - Flexible and adaptable to changing business needs and environments. - Recognises best practice in applying financial controls. - Experience of using MRPs or ERPs (e.g. SAP, Infor LN, Oracle) and financial reporting, forecasting and analytical tools (e.g. SAP BPC / SAC, Cognos, Tableau) as needed for role - Strong problem solving skills - Ability to build good working relationships with key contracts in business Qualifications: - Part-Qualified or Qualified member professional accounting body (ACA, ACCA, CIMA) would be an advantage. Morson is acting as an employment business in relation to this vacancy. Accounts assistant; accounts payable, accounts receivable; purchase ledger; sales ledger; SAP; SAGE; AAT; payroll; VAT returns; reconciliation; credit control
Quick Staff UK is recruiting for a Legal Advisor to join a well-established and growing legal expenses insurance business based in Cardiff city centre. This is an excellent opportunity for a law graduate with a post graduate qualification or early-career legal professional to gain broad, hands-on exposure across multiple areas of law while providing practical advice to policyholders via a legal helpline service. If you re enthusiastic, professional and customer-focused and looking to build real-world legal experience this role offers structured training, ongoing development and exposure to diverse legal scenarios. As a Legal Advisor, you will provide clear, practical and accurate telephone-based legal advice to policyholders across a wide range of matters. You ll be handling varied and often complex enquiries, helping clients understand their rights and options in real-life situations. This is a hybrid opportunity Hours of work: Monday to Friday 9am-5.30pm (3 weeks of the month) 1 day a week office-based and 4 days working from home 11.30am - 8pm (1 week of the month) 5 days working from home 1 Saturday per month (with a day off in the week) working from home Key Responsibilities: Deliver clear, concise and practical legal advice via telephone Handle legal enquiries relating to: Employment law (disciplinary, redundancy, discrimination) Property disputes (boundaries, rights of way) Consumer matters (faulty goods, service disputes) Landlord & tenant issues (tenancy agreements, eviction processes) Ensure advice remains compliant with current legislation and regulatory standards Maintain accurate case records and documentation Work collaboratively with Legal Advice and Claims teams Contribute to continuous service improvement and knowledge sharing Qualifications & Experience: Recognised legal qualification (Law Degree and LPC or equivalent preferred) Previous experience in a legal advisor or paralegal role is desirable Experience within legal expenses insurance or insurance sector desirable Strong understanding of regulatory and compliance requirements Skills & Attributes: Excellent verbal communication skills Ability to explain complex legal matters in a clear, digestible way High levels of integrity, confidentiality and professionalism Strong organisational skills and ability to manage workload effectively Adaptable and comfortable working in a fast-paced environment Customer-focused with a collaborative mindset IT literate (Microsoft Office and case management systems) What s On Offer: Exposure to a broad range of legal disciplines Structured training and ongoing professional development Supportive team environment Opportunity to build practical legal knowledge early in your career Career progression within a growing organisation If you're looking to develop your legal career in a professional, ethical and customer-focused environment, we would love to hear from you. We review every application carefully, but only shortlisted candidates will be contacted. If you don t hear from us within 7 days, check our website or open the app to see what s new. Quick Staff UK is an equal opportunities employer. We value diversity and are committed to creating an inclusive workplace for all employees and applicants regardless of age, gender, disability, race, religion, sexual orientation, or background.
May 13, 2026
Full time
Quick Staff UK is recruiting for a Legal Advisor to join a well-established and growing legal expenses insurance business based in Cardiff city centre. This is an excellent opportunity for a law graduate with a post graduate qualification or early-career legal professional to gain broad, hands-on exposure across multiple areas of law while providing practical advice to policyholders via a legal helpline service. If you re enthusiastic, professional and customer-focused and looking to build real-world legal experience this role offers structured training, ongoing development and exposure to diverse legal scenarios. As a Legal Advisor, you will provide clear, practical and accurate telephone-based legal advice to policyholders across a wide range of matters. You ll be handling varied and often complex enquiries, helping clients understand their rights and options in real-life situations. This is a hybrid opportunity Hours of work: Monday to Friday 9am-5.30pm (3 weeks of the month) 1 day a week office-based and 4 days working from home 11.30am - 8pm (1 week of the month) 5 days working from home 1 Saturday per month (with a day off in the week) working from home Key Responsibilities: Deliver clear, concise and practical legal advice via telephone Handle legal enquiries relating to: Employment law (disciplinary, redundancy, discrimination) Property disputes (boundaries, rights of way) Consumer matters (faulty goods, service disputes) Landlord & tenant issues (tenancy agreements, eviction processes) Ensure advice remains compliant with current legislation and regulatory standards Maintain accurate case records and documentation Work collaboratively with Legal Advice and Claims teams Contribute to continuous service improvement and knowledge sharing Qualifications & Experience: Recognised legal qualification (Law Degree and LPC or equivalent preferred) Previous experience in a legal advisor or paralegal role is desirable Experience within legal expenses insurance or insurance sector desirable Strong understanding of regulatory and compliance requirements Skills & Attributes: Excellent verbal communication skills Ability to explain complex legal matters in a clear, digestible way High levels of integrity, confidentiality and professionalism Strong organisational skills and ability to manage workload effectively Adaptable and comfortable working in a fast-paced environment Customer-focused with a collaborative mindset IT literate (Microsoft Office and case management systems) What s On Offer: Exposure to a broad range of legal disciplines Structured training and ongoing professional development Supportive team environment Opportunity to build practical legal knowledge early in your career Career progression within a growing organisation If you're looking to develop your legal career in a professional, ethical and customer-focused environment, we would love to hear from you. We review every application carefully, but only shortlisted candidates will be contacted. If you don t hear from us within 7 days, check our website or open the app to see what s new. Quick Staff UK is an equal opportunities employer. We value diversity and are committed to creating an inclusive workplace for all employees and applicants regardless of age, gender, disability, race, religion, sexual orientation, or background.
Your new company You will be joining a globally recognised organisation within the consumer goods/FMCG sector, renowned for its strong brand, market-leading products, and high-performing, collaborative culture.Following a period of exceptional growth and commercial success, the business is expanding its Customer Operations function to ensure it can continue to deliver outstanding service and maintain operational excellence across a diverse customer base - from major national retailers to smaller independent partners.This is an opportunity to join a dynamic and forward-thinking team where your contribution will have a direct impact on customer experience and business performance. Your new role As a Senior Customer Operations Advisor, you will play a pivotal role at the intersection of supply chain and customer operations, ensuring the seamless flow of goods, effective order management, and high levels of customer satisfaction.This is a fast-paced, high-impact role where you will be expected to quickly take ownership of key processes and contribute to a high-performing team environment. Key responsibilities include: Managing end-to-end customer order processing, ensuring accuracy and timely fulfilment Reviewing weekly replenishment orders against stock and sales data to support inventory optimisation Supporting product launches and promotional campaigns, ensuring operational readiness and execution Acting as a key point of contact for customers on order queries, supply issues, and short-term flow of goods Handling customer claims, including discrepancies, damages, and credit management Collaborating with internal teams (including sales and supply chain) to ensure alignment and delivery Identifying opportunities for continuous improvement and contributing to process enhancements You will play a critical role in helping the business deliver against sales targets by ensuring products are available to customers when and where they are needed. What you'll need to succeed To thrive in this role, you will bring a strong operational foundation, a proactive mindset, and the ability to perform effectively in a fast-moving, customer-focused environment. You will have: Proven experience in customer operations, supply chain, logistics, or order management Hands-on experience managing order processing, inventory, and customer accounts Experience working within a B2B environment, ideally across FMCG, retail, or logistics sectors Strong working knowledge of SAP (highly preferred) or similar ERP systems Experience handling customer claims and issue resolution Advanced Excel skills and confidence working with data Excellent organisational skills with the ability to manage multiple priorities and deadlines Strong communication and stakeholder management skills, with the ability to work cross-functionally A degree (or equivalent experience) is desirable. You will also demonstrate a proactive, can-do attitude, strong team spirit, and the ability to integrate quickly into a high-performing environment. What you'll get in return In return, you will have the opportunity to join a successful and growing organisation where your impact will be visible from day one. You can expect: A high-impact role within a fast-paced and commercially driven team Exposure to major retail customers and complex supply chain operations A collaborative, supportive working environment with experienced colleagues The opportunity to contribute to a team that values continuous improvement and innovation Hybrid working (3 days on-site) within a modern office environment This role is ideal for someone looking to further develop their career within customer operations, supply chain, or FMCG environments, while making a meaningful contribution to a high-performing team. What you need to do now If you're a motivated and experienced operations professional looking for your next challenge in a fast-paced, growth-focused environment, we'd love to hear from you.If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 13, 2026
Seasonal
Your new company You will be joining a globally recognised organisation within the consumer goods/FMCG sector, renowned for its strong brand, market-leading products, and high-performing, collaborative culture.Following a period of exceptional growth and commercial success, the business is expanding its Customer Operations function to ensure it can continue to deliver outstanding service and maintain operational excellence across a diverse customer base - from major national retailers to smaller independent partners.This is an opportunity to join a dynamic and forward-thinking team where your contribution will have a direct impact on customer experience and business performance. Your new role As a Senior Customer Operations Advisor, you will play a pivotal role at the intersection of supply chain and customer operations, ensuring the seamless flow of goods, effective order management, and high levels of customer satisfaction.This is a fast-paced, high-impact role where you will be expected to quickly take ownership of key processes and contribute to a high-performing team environment. Key responsibilities include: Managing end-to-end customer order processing, ensuring accuracy and timely fulfilment Reviewing weekly replenishment orders against stock and sales data to support inventory optimisation Supporting product launches and promotional campaigns, ensuring operational readiness and execution Acting as a key point of contact for customers on order queries, supply issues, and short-term flow of goods Handling customer claims, including discrepancies, damages, and credit management Collaborating with internal teams (including sales and supply chain) to ensure alignment and delivery Identifying opportunities for continuous improvement and contributing to process enhancements You will play a critical role in helping the business deliver against sales targets by ensuring products are available to customers when and where they are needed. What you'll need to succeed To thrive in this role, you will bring a strong operational foundation, a proactive mindset, and the ability to perform effectively in a fast-moving, customer-focused environment. You will have: Proven experience in customer operations, supply chain, logistics, or order management Hands-on experience managing order processing, inventory, and customer accounts Experience working within a B2B environment, ideally across FMCG, retail, or logistics sectors Strong working knowledge of SAP (highly preferred) or similar ERP systems Experience handling customer claims and issue resolution Advanced Excel skills and confidence working with data Excellent organisational skills with the ability to manage multiple priorities and deadlines Strong communication and stakeholder management skills, with the ability to work cross-functionally A degree (or equivalent experience) is desirable. You will also demonstrate a proactive, can-do attitude, strong team spirit, and the ability to integrate quickly into a high-performing environment. What you'll get in return In return, you will have the opportunity to join a successful and growing organisation where your impact will be visible from day one. You can expect: A high-impact role within a fast-paced and commercially driven team Exposure to major retail customers and complex supply chain operations A collaborative, supportive working environment with experienced colleagues The opportunity to contribute to a team that values continuous improvement and innovation Hybrid working (3 days on-site) within a modern office environment This role is ideal for someone looking to further develop their career within customer operations, supply chain, or FMCG environments, while making a meaningful contribution to a high-performing team. What you need to do now If you're a motivated and experienced operations professional looking for your next challenge in a fast-paced, growth-focused environment, we'd love to hear from you.If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Insurance Adviser £28,000 - £32,000 Depending on Experience Telford Permanent Monday to Friday 9am to 5.30pm An exciting opportunity has arisen to work for an established branch of a professional financial services company based within the Telford area . They are looking to recruit a Client Advisor to join their existing team on a permanent basis. As a Client Adviser within the team, you ll play a key role in the success of an expanding local business by ensuring our customers receive a first-class service. Duties include: Providing client with an excellent customer service experience. Handling policy changes Providing new business quotations Handling claims and renewals and providing customers with necessary service and advice The ability to work to targets and deadlines A flexible approach and the ability to work as part of a team Skills and Experience: To be considered for this excellent opportunity, we are looking for a bright, professional and dynamic individual who is really passionate about giving clients a fantastic customer experience. We really would love to find someone who has insurance industry experience. You will be comfortable juggling a busy workload at times, but still ensuring a consistently high quality of service is always provided and you build a lasting rapport with clients. We need you to have A people person with drive, energy, and enthusiasm. Strong interpersonal skills, communication skills and relationship building abilities. Pro-active and the ability to work independently. Experience of and an understanding of the insurance/financial sector is preferable but not essential. Strong IT Literacy: experience with Customer Relationship Management Systems is an advantage. Minimum requirement of Grade C or equivalent in Maths and English The application process: Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity. We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours . If you do not hear from us within this time your details won t be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment. About Us Prince Personnel are an employment agency working on behalf of our client. Whether you re seeking a new permanent position, temporary assignment or contract you ll find us easy to deal with. Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales. Prince Personnel specialise in commercial, accounts and finance and technical recruitment. With the best jobs around we are an independent agency working hard for you. Reference: DE26776
May 12, 2026
Full time
Insurance Adviser £28,000 - £32,000 Depending on Experience Telford Permanent Monday to Friday 9am to 5.30pm An exciting opportunity has arisen to work for an established branch of a professional financial services company based within the Telford area . They are looking to recruit a Client Advisor to join their existing team on a permanent basis. As a Client Adviser within the team, you ll play a key role in the success of an expanding local business by ensuring our customers receive a first-class service. Duties include: Providing client with an excellent customer service experience. Handling policy changes Providing new business quotations Handling claims and renewals and providing customers with necessary service and advice The ability to work to targets and deadlines A flexible approach and the ability to work as part of a team Skills and Experience: To be considered for this excellent opportunity, we are looking for a bright, professional and dynamic individual who is really passionate about giving clients a fantastic customer experience. We really would love to find someone who has insurance industry experience. You will be comfortable juggling a busy workload at times, but still ensuring a consistently high quality of service is always provided and you build a lasting rapport with clients. We need you to have A people person with drive, energy, and enthusiasm. Strong interpersonal skills, communication skills and relationship building abilities. Pro-active and the ability to work independently. Experience of and an understanding of the insurance/financial sector is preferable but not essential. Strong IT Literacy: experience with Customer Relationship Management Systems is an advantage. Minimum requirement of Grade C or equivalent in Maths and English The application process: Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity. We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours . If you do not hear from us within this time your details won t be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment. About Us Prince Personnel are an employment agency working on behalf of our client. Whether you re seeking a new permanent position, temporary assignment or contract you ll find us easy to deal with. Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales. Prince Personnel specialise in commercial, accounts and finance and technical recruitment. With the best jobs around we are an independent agency working hard for you. Reference: DE26776
Job Title: Claims Handler / Paralegal Location: Middlesbrough - Office Based Salary: Competitive Job Type: Permanent - Full Time The Company: Bulkhaul Limited provide a global service for the distribution of bulk liquids and powders and has representation in over 100 countries worldwide. The operation is controlled from our corporate headquarters in Middlesbrough, supported by Bulkhaul offices strategically located in the United States, Japan, Singapore, Korea, Brazil, Belgium and Germany. About The Role: Continued growth of our business provides several career opportunities within the organisation. We are now seeking a highly motivated individual to join our Claims team on a full-time basis at our head office in Middlesbrough. The successful candidate will report to the Solicitor Claims Manager and will be responsible for a varied caseload of claims involving our vast tank container and vehicle fleet. The position available is a busy, challenging role and requires a high level of commitment. Key Responsibilities Managing a large and varied caseload, from inception to conclusion, in compliance with the Company's Claims Handling Procedure. Liaising with colleagues, customers, and suppliers to obtain all relevant documentation in support of claims within designated areas. Reviewing available information to make an informed decision on liability. General debt recovery - both domestic and international. Managing own caseload and liaising with third parties as required. About you: Core Skills/Attributes: Exceptional organisational skills and ability to prioritise multiple claims efficiently. Strong interpersonal skills, ability to work with and support individuals within the Claims Department and correspond effectively with colleagues and third parties domestically and internationally. Excellent written and verbal communication skills. Ability to meet deadlines and manage multiple tasks. Good time management Desired experience: Previous experience within a Paralegal/claims handling role or within the shipping/transportation or freight forwarding industry is advantageous but not essential. Why should you apply? Various Pension Schemes. Private Health Cover, with access to a Digital GP. Death in Service Benefit. Annual Pay review. 33 days holiday per annum, including bank holidays. A supportive and collaborative work environment. Excellent office facilities on a site with 24 hr security, and secure onsite parking. Own transport is recommended due to location (public transport services are available). Opportunities for career development and progression within a global company. Comprehensive training. Employee assistance program and well-being initiatives. Additional Information: Please note that any offer of employment will be subject to satisfactory previous employment history and verification of education and work eligibility. Bulkhaul Limited is an equal opportunity and disability confident employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join Bulkhaul Limited and become a key player in a team that values dedication, innovation, and excellence in global logistics! Please click APPLY to be redirected to our careers page to complete your application. Please note that the role may not always be visible straight away on the careers page and therefore to apply if this role doesn't appear, you will need to click on the apply now button on another role and you will be given the option to select from a drop down of jobs. You should be able to then select the correct role from the drop down to proceed. Candidates with the relevant experience or job titles of: Customer Claims Executive, Claims Account Manager, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant, Paralegal, Legal Claims Administrator, Legal Secretary may all be considered.
May 12, 2026
Full time
Job Title: Claims Handler / Paralegal Location: Middlesbrough - Office Based Salary: Competitive Job Type: Permanent - Full Time The Company: Bulkhaul Limited provide a global service for the distribution of bulk liquids and powders and has representation in over 100 countries worldwide. The operation is controlled from our corporate headquarters in Middlesbrough, supported by Bulkhaul offices strategically located in the United States, Japan, Singapore, Korea, Brazil, Belgium and Germany. About The Role: Continued growth of our business provides several career opportunities within the organisation. We are now seeking a highly motivated individual to join our Claims team on a full-time basis at our head office in Middlesbrough. The successful candidate will report to the Solicitor Claims Manager and will be responsible for a varied caseload of claims involving our vast tank container and vehicle fleet. The position available is a busy, challenging role and requires a high level of commitment. Key Responsibilities Managing a large and varied caseload, from inception to conclusion, in compliance with the Company's Claims Handling Procedure. Liaising with colleagues, customers, and suppliers to obtain all relevant documentation in support of claims within designated areas. Reviewing available information to make an informed decision on liability. General debt recovery - both domestic and international. Managing own caseload and liaising with third parties as required. About you: Core Skills/Attributes: Exceptional organisational skills and ability to prioritise multiple claims efficiently. Strong interpersonal skills, ability to work with and support individuals within the Claims Department and correspond effectively with colleagues and third parties domestically and internationally. Excellent written and verbal communication skills. Ability to meet deadlines and manage multiple tasks. Good time management Desired experience: Previous experience within a Paralegal/claims handling role or within the shipping/transportation or freight forwarding industry is advantageous but not essential. Why should you apply? Various Pension Schemes. Private Health Cover, with access to a Digital GP. Death in Service Benefit. Annual Pay review. 33 days holiday per annum, including bank holidays. A supportive and collaborative work environment. Excellent office facilities on a site with 24 hr security, and secure onsite parking. Own transport is recommended due to location (public transport services are available). Opportunities for career development and progression within a global company. Comprehensive training. Employee assistance program and well-being initiatives. Additional Information: Please note that any offer of employment will be subject to satisfactory previous employment history and verification of education and work eligibility. Bulkhaul Limited is an equal opportunity and disability confident employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join Bulkhaul Limited and become a key player in a team that values dedication, innovation, and excellence in global logistics! Please click APPLY to be redirected to our careers page to complete your application. Please note that the role may not always be visible straight away on the careers page and therefore to apply if this role doesn't appear, you will need to click on the apply now button on another role and you will be given the option to select from a drop down of jobs. You should be able to then select the correct role from the drop down to proceed. Candidates with the relevant experience or job titles of: Customer Claims Executive, Claims Account Manager, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant, Paralegal, Legal Claims Administrator, Legal Secretary may all be considered.
Job Title: Motor Claims Handler Location: Liverpool or Sevenoaks with hybrid working Salary: Between 28,747 and 38,160 DOE plus 2000 annual bonus potential achieved quarterly Job Type: Permanent, Full Time Working Hours: Monday to Friday 9:00am - 5:30pm, 37.5 hours per week We are currently recruiting a Motor Claims Handler to join the Fleet and Specialist product team. This individual will be pro-actively managing a portfolio of Fleet and Specialist products in motor claims from start through settlement, covering all Heads of Damage such as Accidental Damage, Property Damage, Credit Hire and Third-party Personal Injury claims (Portal and Non Portal). You will be providing exceptional level of service and relationship management to our Fleet customers. What you will be doing: Validate all claims for indemnity and fraud. Assess liability including communication of our decision. Contact all potential claimants or representatives in a timely manner to establish our exposure in respect of all Heads of Damage, ensuring that key information is obtained and updated on the claim file. Accurate quantum assessment of claims presented using the relevant tools available to assist. Identify cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers. Ensure indemnity spend is minimized by commercial decision making. Proactive diary management to monitor and progress cases. Application and investigation to ensure accurate reserves in line with company guidelines. Accountability for own performance against set objectives. Adherence to best practice and key strategies. Effective file and portfolio management. Assist with coaching and mentoring of less experienced handlers. Any other Ad hoc task as the needs of the business dictate What we're looking for: Persuasive, strong and confident communicator with the ability to relationship manage. Ability to use own initiative to explore all options to achieve the best outcome for the business. Motivated self-starter. Ability to work as part of a team. Ability to work in a culture of openness, trust, and respect. Strong organisation skills with the ability to prioritise tasks. Ability to fact find and analyse information to result in accurate decision making. Significant PI and/or credit hire claims experience, commercial market awareness and extensive working knowledge of the Pre-Action Protocol, Civil Procedure Rules & hourly rate costs. Experience of handling Injury claims outside of the Low Value Personal Injury claims Portal. Ability to use own initiative to explore all options to achieve the best outcome for the business. Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression A Few Things to Know Before You Apply Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Inbound Customer Services, Insurance Claims Handler, Customer Service Representative, Claim Handler, Customer Claims Executive, Motor Claims Customer Services Executive, Motor Claims Advisor, Insurance Claims Advisor may also be considered for this role.
May 12, 2026
Full time
Job Title: Motor Claims Handler Location: Liverpool or Sevenoaks with hybrid working Salary: Between 28,747 and 38,160 DOE plus 2000 annual bonus potential achieved quarterly Job Type: Permanent, Full Time Working Hours: Monday to Friday 9:00am - 5:30pm, 37.5 hours per week We are currently recruiting a Motor Claims Handler to join the Fleet and Specialist product team. This individual will be pro-actively managing a portfolio of Fleet and Specialist products in motor claims from start through settlement, covering all Heads of Damage such as Accidental Damage, Property Damage, Credit Hire and Third-party Personal Injury claims (Portal and Non Portal). You will be providing exceptional level of service and relationship management to our Fleet customers. What you will be doing: Validate all claims for indemnity and fraud. Assess liability including communication of our decision. Contact all potential claimants or representatives in a timely manner to establish our exposure in respect of all Heads of Damage, ensuring that key information is obtained and updated on the claim file. Accurate quantum assessment of claims presented using the relevant tools available to assist. Identify cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers. Ensure indemnity spend is minimized by commercial decision making. Proactive diary management to monitor and progress cases. Application and investigation to ensure accurate reserves in line with company guidelines. Accountability for own performance against set objectives. Adherence to best practice and key strategies. Effective file and portfolio management. Assist with coaching and mentoring of less experienced handlers. Any other Ad hoc task as the needs of the business dictate What we're looking for: Persuasive, strong and confident communicator with the ability to relationship manage. Ability to use own initiative to explore all options to achieve the best outcome for the business. Motivated self-starter. Ability to work as part of a team. Ability to work in a culture of openness, trust, and respect. Strong organisation skills with the ability to prioritise tasks. Ability to fact find and analyse information to result in accurate decision making. Significant PI and/or credit hire claims experience, commercial market awareness and extensive working knowledge of the Pre-Action Protocol, Civil Procedure Rules & hourly rate costs. Experience of handling Injury claims outside of the Low Value Personal Injury claims Portal. Ability to use own initiative to explore all options to achieve the best outcome for the business. Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression A Few Things to Know Before You Apply Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Inbound Customer Services, Insurance Claims Handler, Customer Service Representative, Claim Handler, Customer Claims Executive, Motor Claims Customer Services Executive, Motor Claims Advisor, Insurance Claims Advisor may also be considered for this role.
