Reservations Coordinator

Tour Consultant / Administrator

• Location: Cheltenham (Office-based or Hybrid)
• Job Type: Full-time
• Start Date: As soon as possible

We are seeking a methodical and enthusiastic Tour Consultant / Administrator who is passionate about travel and comfortable working in a dynamic, small office environment. This role involves organising and administering group tours primarily within the UK and Europe and offers a great opportunity for someone looking to make a long-term impact in the tourism sector.

Day-to-day of the role:

• Administrative Responsibilities:

  • Make all necessary arrangements with suppliers such as hotels, coach companies, guides, restaurants, and visitor attractions.
  • Maintain accurate records of all arrangements made for tours.

• Operational Responsibilities:

  • Organize specified itineraries and tours to closely match clients' requirements, which may include special interest tours like choral, literary, student, or craft-oriented itineraries.
  • Creatively contribute to the content of tours based on relevant knowledge and experience.
  • Assist with the preparation and accuracy checking of tour materials and written itineraries.
  • Occasionally travel abroad on the company's behalf, with the agreement of directors.

• Financial Responsibilities:

  • Ensure services for tours are delivered within budget to maximise profitability.
  • Maintain accurate records of all costs and disbursements.
  • Utilize the company's in-house reservations and operations system, MYT (Manage Your Trip), for which training will be provided.

Required Skills & Qualifications:

• Excellent communication skills with proficient written and verbal English.
• Good knowledge of Microsoft Word and Excel.
• Comfortable with IT and technology, willing to learn our in-house CRM system.
• Good with figures and working to budgets.
• Ideally fluent in at least one European language other than English (French, German, Italian, Spanish, Portuguese) - not essential.
• Methodical, thorough, and keen to learn.

Benefits:

• Opportunity to travel on familiarisation trips.
• Travel Trade National Trust Membership after probation.
• Discretionary annual bonus scheme related to overall company performance (after one year's employment).
• Workplace Pension Scheme.
• 28 working days of annual holiday entitlement (including public holidays), plus a loyalty scheme of 1 additional holiday day per year for every 3 years of completed employment.
• Birthday off after one year's employment (or nearest Friday or Monday if it falls on a weekend).